Intuit TurboTax Reviews

Switch and Bait misleading pricing/no customer support. I will be filing a complaint against TurboTax regarding misleading pricing, forced upselling, and poor customer support. I initially signed up for the “Basic” version of TurboTax, which was advertised at approximately $70. After spending several hours completing my tax return (well beyond the estimated time provided), the software unexpectedly prompted me to upgrade to “Premium Assist,” even though I did not select this option or use its features.

Desktop version not compatible with Ventura OS and my iMac won't upgrade to Sonoma OS, so I can't use Desktop version. There's a particular issue with Online version that messes up my taxes every year, and the fix was using Desktop version. So I either need a new Mac or to buy a PC. Extraordinarily frustrating.

I talked with three different "tax experts" from Turbo Tax and they didn't know what a Certificate of Rent Paid form was. Then, a "tax expert" by the name of Aisha reprimanded me recently when I couldn't understand her on the phone because of her accent. I'm partially deaf in one ear and I didn't need to be barked at. POOR customer service! Turbo Tax doesn't know what they are doing. Anytime I asked a question, she literally yelled at me.

Have used Turbo Tax for years. Never again. The software is not user friendly. Years past it was easy to navigate. This version is way too complicated.

Turbo Tax is great as far as making filing taxes easy but the prices keep going up! Beware of sneaky upcharges like premium services for an extra $44. They somehow sneakily add it in and are unable to refund the charges once you file. Not good.

I bought Turbotax b/c I thought it would be convenient to efile. It was an awful mistake. I tried to download 1099-div but turbo tax does not connect to the mutual fund that issued it. When I manually entered the data Turbo tax said no form 1040-schedule D was required. But IRS instructions say in my situation it IS required (from IRS instructions Capital Gain Distributions). These distributions are paid by a mutual fund (or other regulated investment company) or real estate investment trust from its net realized long-term capital gains. Distributions of net realized short-term capital gains aren’t treated as capital gains. Instead, they are included on Form 1099-DIV as ordinary dividends.

DO NOT USE THIS TAX PREPARER UNLESS YOU WANT TO GET CHARGED MORE MONEY THAN THEY SAY IT WILL COST. It stated that the fee would be $40.00 and when I submitted the information they asked, (to file my taxes) the fee went to $59.00 + tax. I tried to get it reduced back to THE original amount. The site said that since I finished my return they couldn't reduce it to the basic service. They upgraded me without my knowledge, then said I couldn't change it to basic (wait, I thought the site said I had finished). I was on the phone with customer service after getting an email saying I hadn't finished my return. I was never told by the software I wasn't finished at the time and it was a day later they sent the e-mail.

Broken software propped up by a monopoly and broken tax laws. Having to use this miserable software is something I dread yearly. It somehow gets worse every year. For my 2025 taxes, it automatically imported last year's documents as this year's.

Taxes are never fun, but this was unreal. The initial process of TurboTax took me 4+ hours of what should have been a fairly simple return. But the real adventure began when setting up payment. When you select to "make payments to the IRS" it links you to a third party site 97Tax who is *not* the IRS. 97Tax sets up a payment plan and charges you a whopping fee, then you deal with them through the mail. However, there is no communication between 97Tax and TurboTax, and apparently no communication between 97Tax and the IRS. So you still have to file your taxes through TurboTax choosing a DIFFERENT payment option. But now you've set up TWO payment plans to pay the IRS two different ways, simultaneously.

If you pay for Medicare you are not eligible for free tax returns as they create a schedule for that even if you have no other medical expenses to deduct. Unless itemizing you are better off reporting no Medicare payments so no deduction will be applied. Otherwise you’ll have a bill for $209 that is totally unnecessary. It is cheaper to how a tax accountant for seniors on Medicare.

I will never use Turbo Tax again. I was charged twice and had a complete runaround trying to get customer service. I was told I’d have a refund in 7 days and never received it. Trying to speak to a human being is impossible. Then after chatting online I was sent a form that I had to PAY for to get in touch with an accountant AND if I paid once again I’d be charged $65 a year until I went in and cancelled. I can just imagine how much of a nightmare that would be.

I HATE how Turbo Tax DOES NOT tell you that right after you pay for your taxes and they are sent off to be filed, you're going to lose ALL contact with your tax expert. That's it, she was gone. There was an ongoing glitch in that I was supposed to be charged $150 but was charged $357 because of a fault in the system. Felicia ** told me to go ahead and pay that much and then Turbo Tax would reimburse me (according to her supervisors). She also said she would get hold of me to see how it went. I even asked her to please send her email address in case we got cut off (I sensed that might happen), so that I have access to our messaging to prove I was supposed to get charged $150. She did not do that, so I spent an HOUR on the phone this morning trying to figure this all out. I'm going to give the refund a couple of days to process, and if I have to call AGAIN to get my money back....I'm going to be livid.

I helped my son, Joshua **, complete his very simple tax filing with Turbotax and we were assessed an additional $129 fee for a service we did not need. My son makes very little money and has no itemizations. Because he waited until the April 6th of 2026, we ended up paying the additional amount thinking it must have been a "glitch" because we repeatedly clicked on the lesser amount. We were later informed that because we clicked on "renew" when using Turbotax last year, that mandated we continue to use the more expensive service that we realized this year we don't need. I appealed this additional fee after calling and getting a link to appeal. The appeal was denied because they said "we had already paid". Also- Turbo Tax successfully lobbied our government to remove their Free Tax Filing feature from the IRS website. ** I will NEVER use this service again.

We are senior citizens living alone and filing our taxes as married filing jointly. Filing our tax return is already a stressful experience for us each year. Unfortunately, TurboTax 2025 has made this process far more difficult and burdensome. The desktop version of TurboTax 2025 now requires Windows 11 and will not run on older operating systems, including Windows 10 or Windows 7. As a result, we are being forced to purchase an entirely new computer just to prepare and file our taxes. On top of that, we must learn how to use a new and unfamiliar (what feels like a hostile) operating environment. We are not technologically savvy. We already struggle with basic tasks on our cell phones. The added burden of buying new hardware and adapting to a completely different system has turned a normally stressful task into an overwhelming ordeal.

Turbotax is terrible. I have been using it for 15 years and they keep on changing the format to lead you into more expensive options with so-called experts whom don't know their rear end from their elbow. In fact, this year they made a huge mistake that almost cost me thousands of dollars, which I did catch right away and now have to file an amended return. The 2025 software was not updated for the SALT payments to high-tax states like New Jersey. When I contacted the "expert" at Turbotax, he had no clue what I was asking about, and I wasted an hour with him and others to try and resolve the problem---unsuccessfully. I will now have file an amended return on paper.

I've used TurboTax for 8 or 9 years. This year I had trouble deducting an IRA but was qualified to do so. Using the AI support took me down a number of dead ends and was difficult and frustrating and took a long time to resolve the issue. In the past these issues were quickly resolved with human support. Now they charge extra for that. If they don't include human support next year I'll probably switch to a more user friendly software that provides human support at a lower reasonable cost.

As a user of Turbo Tax for many years, I have found that my 2025 filing experience to be pretty lackluster. When I e filed and I used an unacceptable 5 digit e file number, my taxes were rejected, even though the taxes were excellent. I then decided to have a Turbo Tax expert handle the issue. Unfortunately, the call to Turbo Tax was less was helpful regarding help from an expert. After not being contacted and waiting for over 5 hours on two consecutive days, I decided to mail in the taxes since the 5 digit isn’t needed when mailing. If Turbo Tax is not able to carry out their responsibilities, I have learned to use another service for my yearly tax filing.

I went to a brick and mortar location (they have very few!) and the guy basically wanted me to do everything on my own phone, and I do it, not him! Why are they making customers pay for a service customers are doing themselves? He even suggested I go on their wifi, which is UNSECURED. There were a few things he did not know how to do, could not advise me, and told me "someone else will take care of it". I left and 2 days later got an email asking me to come back in. Like I have nothing else going on in my life. And that I must come in by April 8 (even though deadline is April 15). Yeah, no. Sorry pal. Not going by Your personal schedule, going by my schedule! I deleted everything in TurboTax and filed quickly, easily w HR Block.

I have used TurboTax successfully for at least 10 years. This year I realized that the software was dropping my W-2 income from the total income calculations, even though it showed in the income section. After trying the chat for several minutes I asked for a live person. The first representative confirmed all the details and agreed that the program was dropping my W-2 income which would result in underreporting income and getting to much of a refunds. He said he was going to pass me to a support person who could address the issue but, instead, he passed me to another first-response person who repeated everything he did and then acknowledged she didn't know why he passed me to her because if he couldn't correct the problem, she couldn't either. She offered to give me a 20% discount for me trouble but rather then the regular Premium + Business price they were now quoting me $229 because I requested help due to their faulty program.

I’ve used Turbo Tax software for years and found it to be easy. This year, there’s no software, just a website, and I hate it! It took two days to do Federal and State and then was over $200 to send both. I had to study and research some of the state laws myself, because Turbo Tax lacked much help. I was a loyal customer, but I will never use it again!!

Total scam. TurboTax and Credit Karma lured me in with a $1,000 Refund Advance offer. I paid $150 for their 'Premium' service, and then they proceeded to hold my taxes in 'processing' for THREE MONTHS. Now that they finally finished, I find out the Refund Advance application closed on Feb 28 while they were dragging their feet. They literally held my return until the promotion expired so they wouldn't have to honor it. They got their $150 fee, but I’m left with zero advance and a 90-day headache. This is absolute corporate fraud. Do not trust their 'advancement' promises—they will just delay you until the deadline passes.

Purchased Deluxe version of TurboTax 2025 tax return thru Amazon. Have used this version for many years. Found this year to be extremely confusing and misleading. After my e-file a friend found that it did not add the Schedule 1-A needed for the senior government bonus though I was eligible. It did fill out the 1040SR and had my birthdate. I had a refund coming so I wanted it to be direct deposit and take out the required $25 to e-file my state. Made me sign a bunch of extra crap and then said it was charging me an additional $40 to do this thru SBGPT. I now have found there are many other consumers that had very similar issues and complaints this year. This needs to be looked into. And who is this Santa Barbara Tax Products Group???? They now have my bank info!!!!

I filed with TurboTax last week. It was rejected by the IRS for some missing information. I then discovered some other things that I needed to add into it so I tried to cancel or tried to get a refund for the one I filed last week to start over again. Turbo tax will not give me a refund. They'll give me 20%. So my advice to everyone is do not use TurboTax. They just want your money.

I have been a TurboTax user for many years without an issue. 2025 is the first year I used the online version, and I am very unhappy with the change. There is a flaw in the program where it does not properly calculate taxable social security. The explanation for this problem that "support" provides is not even close to a reasonable explanation. They say it's because I skipped a question about living outside of the country. I did not. I know where I live. Because the program under-calculated my tax, I am now saddled with an almost $1700.00 tax bill, I was not planning on instead of the $1700.00 return I was expecting.

TT did not give me the option to opt out of “expert” assistance. Tried to use another option but prompt wouldn’t allow me to choose alternative. Reddit and other sites full of complaints. Most reviews are one star. I will be using another service.

I've used Turbotax in the past with little issues. However, Turbotax for 2025 is terrible and there is no customer service. I have tried contacting customer service to solve a major issue or receive a refund through email, chat and phone calls and have received zero response. The downloaded software crashes, won't allow me to save my tax return or file it, and repeatedly says "I do not have permission." Everything is set according to their automated advice to solve these issues. I have a new MacBook Pro purchased in January 2026. I purchased this when I realized my 10 year old Mac would not work for this year's download. Therefore, it is not the computer with issues. It's the TurboTax software and their lack of customer support. I'm switching to another service. This was a waste of money. I paid for a product that does not work and Intuit will not respond for assistance or a refund.

My name is Norman. I live in NJ. Turbo tax charge 119 for expert service I didn't ask for and 64 $ extra for state. I won't be using them again. Had to call several times to get some money back. I haven't got it back yet. Horrible service.

Absolutely horrible customer service, constant sneaky upcharging and clueless agents. No I did not get my taxes filed successfully, and no they would not refund my money.