Intuit TurboTax Reviews

I have used the TurboTax software for more than 25 years. Rarely had a problem. Could call and get clarification if I needed it. Software was easy to use. In fact, I created my own Excel spreadsheet w/ every category I needed to update in the Turbo Tax Premier.

Reaz ** provided me excellent customer service. He was courteous, knowledgeable, and had a very friendly demeanor. He made suggestions that would improve my future income tax filings, making them more productive. He is someone that I am looking forward to preparing my tax returns every year.

I am a first time user. I got tired of paying so much more at H & R block. It was straight forward process. Self-explanatory and the questions I had and the help I got with those questions was great. I want to especially thank KRISTINE who helped me every step of the way to complete my return. Also, I want to thank SUSAN and DIANE for their expert help. When I mentioned to my family about TURBOTAX, I found out that few of my family members using it for years. Thank you TURBOTAX. Margaret

Paid TT to do my taxes. Their tax professional missed out on some BASIC deductions. Now, trying to get this amended and reaching someone or customer service is next to impossible. Entirely cloud based model with random people working for them. Just a terrible experience!

This was a very disappointing experience. The tax expert filed an incorrect return, putting me at risk with the Internal Revenue Service. What followed was weeks of trying to get it fixed through customer service, with no real resolution. I was passed between five different experts, and each one gave conflicting advice. There was no continuity, no ownership, and I had to keep re explaining my situation every time. Instead of clarity, I was left more confused and frustrated. I would strongly caution against relying on the “expert” service unless you are willing to risk errors, wasted time, and potential penalties.

In the past I had straight forward taxes. I guess moving across the country creates issues when you have not had time to change your ID. I would reach out to TurboTax because I had already had an issue with my health insurance and got no assistance from TurboTax on where to even find the information I needed. They assured me there were no problems with my return that the IRS had excepted it. Wrong because I moved I needed to verify some information. TurboTax had no clue did not inform me at all. I received a letter from the IRS. Now I have no clue when I will see my return. Very displeased and will not recommend this product to anyone.

Successfully completed my return and submitted electronically to IRS expecting a refund of $4618. I have since received a billing from IRS for $4578 due to calculation errors on Social Security - so much for no tax on social security. TurboTax failed miserably.

I have used TurboTax for decades and this year was the an extreme nightmare and I will NEVER use the software again. I was not able to view my forms for accuracy until I paid in full. I was then allowed to print the forms, but I was not allowed to go back and edit. The return was full of errors. For my daughter's return not only did I pay once again for the software, but I had to pay to transmit to the IRS and then another fee to have refund deposited into her account. Intuit has obviously just focused on their bottom line and not customer services.

Turbotax for the Tax year 2026 is regrettably a failure for the tax year of 2025/26. It cannot be trusted for forms downloads as they are incomplete. Forms like the T3 which may have multiple lines for 1 form, is downloading parts of different lines, this providing incorrect totals. Support is worse than useless as the troubleshooting provided by agents is nothing more than boiler plate procedures like "launch as administrator", "reboot your pc", "Reinstall Turbo tax" or other such stupidities that most people already know to do or moreover, steps for issues that really merit more attention than these insulting steps. Or else questions "Do you have the latest version installed" when they KNOW that if you don't update when an update presents itself, the application WILL NOT open. SO WHY ASK???

I have been rematched with a new Turbotax expert four times in the last week and there were several documents found to be missing that I originally uploaded to Turbotax for our return, causing missing data. The AI functionality is also causing noticeable errors. My tax return has not progressed over the last 7 days due to errors and faulty handling due to no fault of my own. Horrible customer service. Horrible functionality. I am tempted to bring my tax return to H&R block so that I can finally file.