Vanderbilt Mortgage Reviews

I would like to give a shout out Tim ** for making it easy to talk about my account and helping me get a resolution to fix the situation. There was no condescending remarks, insulting questions to what was already obvious. A nice calm conversation. I really appreciate Lisha my account manager as well who also made it possible. Last but not the least, I thank Mark the rep that came out today on the 90 degree weather and allowed me to talk to Tim from his phone was just awesome. The first representative that represented Vanderbilt really well. Thank you all.

Joshua ** is simply the best, I wish I could give him a million stars. If you are scared to pick up that phone please don't be. I don't know about others in the company, but I can say Joshua isn't there just for a paycheck. He goes above and beyond to help when you have fallen on hard times and things just don't seem possible.

Working with VMF has proven to be a very positive encounter. I was experiencing some loss of income and had fell behind in my mortgage payments. My customer care representative, Melanie, was pleasant while offering options to help me catch up on my payments. With Hunter's approval, we settled on an option that not only would catch my payments up, would also allow me to get a head of my mortgage payments without stressing my household budget. What a relief, and to realize that VMF's goal is to keep people in their homes put me at ease. I would recommend Vanderbilt Mortgage & Finance to those looking for a mortgage company for quality service.

Spoke with Ralph about our mortgage being behind, he spoke with his supervisor Emma who was able to help us get fully back on track. It was very far the best customer service I’ve reviewed in 3 years having the home. If I could speak to Ralph when I have any more issues it would be a pleasure. He was absolutely genuine, dedicated to helping, very informative, and most of all Polite! Thank you.

I want to share my personal experience with Vanderbilt Mortgage. I have been with them for 4 years now. I had a unexpected life experience twice, and Ms. Melanie & Ms. Alicia saved the day. These two ladies were very personal and understanding to my situation. They were in my corner to help me get on track and save my home. Life sometimes throw curve balls.... but I can honestly say Vanderbilt mortgage came to the rescue!!!! I won't let you down Ms. Melanie. You were very polite and understanding.

What a great company to place the most important investment of your life in! Kelly and her manager Hunter are fantastic people. They hear your situation and do all they possibly can to assist you. I will NEVER buy another home without Vanderbilt. They live and breathe service to their customers. Kelly and Hunter have made this a wonderful experience that I will NEVER forget.

I contacted Vanderbilt about deferring a payment this month. I have been with Vanderbilt for almost 9 years. I let the phone rep know that I had recently diagnosed with an illness and was having problems with Christmas this year due to medical bills. Her response was “Christmas is not a hardship, you need to better budget for that.” I make my payment every single month on time with this company and the one and only month that I ever needed some understanding on MY loan, I was made to feel like total crap by this woman. I get that they deal with customers who probably try to pull this crap every other month but me and my husband both work hard every single day. She obviously is use to treating each person that calls in like they are total crap.

I don’t have to work. I get my money from veteran's affairs and just because I don’t have enough to work. Have much work history. I have the money and credit but since I don’t have 6 month of work history they would not give me a loan. So if you're retired like me don’t have to work if you want a home loan!! I’d definitely don’t try to get a loan here! Because that only thing they care about!

Today was by far the best experience I've had with Vanderbilt mortgage, my husband recently passed away, Emily and Erica were great at helping figure the best route for me. I'm always very nervous about calling but the ladies today were amazing.

The representative Jessica was very rude and ignorant on the phone about me making payment arrangements on my account....I was very upset because without loyal customer like me since 2013 she would not have a job..... Where is the respect for the customers....I have had several rude representive in the past also so Vanderbilt need to give their loan representative more training on how to communicate with their customers on the phone because the customers are the reason why they get a paycheck...It was just so unprofessional...