Vanderbilt Mortgage Reviews

From top to bottom, I have never seen the level of incompetency as I have with this company. The inability to grasp simple fractions like 1/2, 1/3, and 1/4 by the customer support team, the lack of accountability from their supervisors, and the snails pace at which “upper level people” move - it’s mind boggling they are still in business. I’d be fired for the absolute clown show these people have put on for me, including issuing a check, telling me to deposit it, then promptly cancelling said check and putting my account five figures in the negative after we had paid our contractor. I’m taking borderline dangerous levels of incompetency here. Stay as far away as you can from these people.

In the beginning, they were very helpful but when problems arose, they were very hesitant to be of help. I am a 67-year-old widow on social security with a 15-year-old grandson as a dependent. They did not want to help when I reported faulty wiring. I made 2 calls to them but after 3 yes I still have not seen anyone coming by to fix the problem. The home has suffered through trim work falling constantly off the walls and doors. Rain is blowing in and leaking through both front and back doors. It has been determined that it was not set up correctly at first.

My husband and I had questions about wire transfers and paying down our loans as well as routing information and security. Meagan with customer service was so helpful with all my questions with fast knowledgeable customer support making my experience easy and convenient for secure satisfactory care!

Horrible customer service. And their rates were outrageous. Even for someone with excellent credit, they were way above the going market rate. Waited a year to try again and even after four rate cuts, the rate was the same! I'm talking two whole points! Do not use this company; they are known for their sleazy tactics, ridiculous rates, and unethical business practices.

Run. My house has mold after 5 yrs and Vanderbilt thinks they are going to dictate repairs who, what and how repairs are done. They are refusing to endorse a check because they want to dictate how the funds are used. No Way. I will see you in court and let's not forget I'm not in my home because I can't repair the mold in my house someone is going to have to pay for me not being in my home because of mold and my insurance already cut the check for the repairs.

I would like to thank Vanderbilt Mortgage for their extreme compassion and understanding. My dad passed during the process of my loan and there was extremely generous, compassionate and understanding during this time, and I would like to thank Hayden and Laurie, in particular, for helping me through this.

Since obtaining a loan 5 years ago with Vanderbilt my financial situation changed as well as the date I get paid. Vanderbilt refused to amend the due date. This now increases what I owe due to late fees. Thanks Vanderbilt for making my financial situation more difficult in order for you to maintain a policy. Your $20.00 late fee is more important than your customers.

For two years in a row, they were late paying my homeowners insurance through escrow. Customer service was not helpful. They use a third party Assurant. I ended up having to pay my insurance and it took forever to get my money back. Terrible.

Didn't enter total amount to be paid off by insurance company, Instead they turned in 26000 and kept 1800 out to make me pay, that's not what having insurance is about. And their shady actions are ruining my credit. My daughter passed on 06/02/2025 and because of them I can't get a loan to have her body moved from Florida to Texas. That's the type of people they are, they don't care!!!!

I recently just relocated and everything has been very overwhelming but I kept Vanderbilt Mortgage up to date with everything that has been going on. Although, today I made a call and I spoke with Joshua **. He was the absolute best. I informed him of everything that was going on and he reached out to his supervisor Kaley **. They came of up a solution that suit my needs to perfection. If you are having a rough month or so don’t hesitate to reach out to keep things resolved in the best way possible.