Vanderbilt Mortgage Reviews

I would like to thank Vanderbilt Mortgage for their extreme compassion and understanding. My dad passed during the process of my loan and there was extremely generous, compassionate and understanding during this time, and I would like to thank Hayden and Laurie, in particular, for helping me through this.

Since obtaining a loan 5 years ago with Vanderbilt my financial situation changed as well as the date I get paid. Vanderbilt refused to amend the due date. This now increases what I owe due to late fees. Thanks Vanderbilt for making my financial situation more difficult in order for you to maintain a policy. Your $20.00 late fee is more important than your customers.

For two years in a row, they were late paying my homeowners insurance through escrow. Customer service was not helpful. They use a third party Assurant. I ended up having to pay my insurance and it took forever to get my money back. Terrible.

Didn't enter total amount to be paid off by insurance company, Instead they turned in 26000 and kept 1800 out to make me pay, that's not what having insurance is about. And their shady actions are ruining my credit. My daughter passed on 06/02/2025 and because of them I can't get a loan to have her body moved from Florida to Texas. That's the type of people they are, they don't care!!!!

I recently just relocated and everything has been very overwhelming but I kept Vanderbilt Mortgage up to date with everything that has been going on. Although, today I made a call and I spoke with Joshua **. He was the absolute best. I informed him of everything that was going on and he reached out to his supervisor Kaley **. They came of up a solution that suit my needs to perfection. If you are having a rough month or so don’t hesitate to reach out to keep things resolved in the best way possible.

My recent dealings with Vanderbilt Mortgage Company have been nothing short of a nightmare, marked by financial inconsistencies, alleged fraudulent activity involving third parties, and what appears to be a coercive hold on property title. The most perplexing issue began with a debt forgiveness of $44,000 on my deceased mother's mobile home, despite the original outstanding balance being a mere $20,000. This significant discrepancy raises serious questions about the accounting practices and transparency of Vanderbilt Mortgage. Adding to the complexity, a fraudulent investor entered the picture, initially offering $180,000 for the property. However, the transaction quickly devolved into a series of shady maneuvers, culminating in only $16,000 being provided. Recognizing the dubious nature of the deal, I promptly backed out.

I signed my note 9/22/2020, I did not sign the contract on that day. I was told to sign it. I did not want to sign it as I needed to take I home and review it. I was told I had to read over it there. I could not read it without my magnifier reader. He told me to do the best I could. I refused. He told me the lender would sue me if I did not sign. I held out my hand and demanded consideration. He lied and said they did not do that anymore and I was all digital. I demanded consideration 3 times with my hand held out. No consideration.

I would like to extend my sincere gratitude to Customer Service Representative Paden ** and his supervisor Debra ** for their exceptional assistance. The entire process took just 15 minutes, and while I initially didn’t fully understand what was being done, the outcome was fantastic! Paden went the extra mile to ensure my issue was resolved, and I truly appreciate their dedication and support. Thank you both for making this a smooth and quick experience!

I have been working and built mortgage for 8 years. They have all right, my credit make me manipulated me. If you get in a bind, they will not help you. They will foreclose on you very fast. So I recommend anyone reading this. Do not gave a mortgage to Vanderbilt Mortgage, you will regret it

I would like to give a shout out Tim ** for making it easy to talk about my account and helping me get a resolution to fix the situation. There was no condescending remarks, insulting questions to what was already obvious. A nice calm conversation. I really appreciate Lisha my account manager as well who also made it possible. Last but not the least, I thank Mark the rep that came out today on the 90 degree weather and allowed me to talk to Tim from his phone was just awesome. The first representative that represented Vanderbilt really well. Thank you all.