Vanderbilt Mortgage Reviews

The process was really easy and it went really fast. It only took three weeks. My fiance and I had some crappy credit going on but they worked with us. Also, everybody at Vanderbilt communicates very well. When we stayed the first night, it stormed and we realized we had a roof leak. I reached out to the agent who showed us the house and she said to call customer service. They came out, assessed the damage and what was going on with the roof, and fixed it that day. They also handled our sliding door. We had to wait a week or so for the new sliding door to come in ad they took the old one out and installed the new one. It's beautiful and it's perfect.

Vanderbilt is easy to work with. I knew we were getting the house through, so I didn't have to worry too much. Vanderbilt took care of a lot of it for me. I like the guy that we were working with. He was good. The home is bigger than the old house that we lived in and a lot nicer than the one that we had at the time. The bigger kitchen is my favorite feature.

The home loan process at Vanderbilt was really easy and quick. The rep was fabulous to work with. I was a first-time home buyer and she made everything very simple and I was really pleased. They were fantastic to work with. They were always right on top of anything. If I ever had a question, all I had to do was call, and there was always somebody there that could answer my question. I would definitely recommend them.

The process was very quick. They kept us up to date. Everything was simple. They let us know exactly what we needed. It was a great experience.

Vanderbilt was helpful. Any questions I had, they had the answers. They gave us the information that we needed, and we weren't alone through the process. They follow through. I would deal with them again.

Contacting Vanderbilt during the process was pretty easy. If I had questions, they were pretty fast on it and if we need help on something that we don't understand, they would walk us through it. So far, everything has gone great.

We mostly worked with Rebecca. She was extremely helpful. We had went through the process with two other people. With the one right before we got in touch with Vanderbilt, we were a week from closing, and they told us that something had changed. They weren't able to work with us, and we needed to put $12,000 down instead of 3,000. We got in touch with Vanderbilt, and Rebecca helped us along. She kept us on track and made sure we had numbers right away and that those were accurate numbers instead of leading us along the whole time. We appreciated her help. She was quick about everything.

I've done my application with Vanderbilt over the phone and they were excellent. I liked how quick their responses were and everything was really good. Our communication was mostly done by emails and as soon as I would hit an email to them, within 30 minutes or so, I would look back and there'd be something in there that I needed. I've recommended somebody to them.

I had an easy experience with Vanderbilt. They were very good. We went to a place to get a trailer and they had the loan all set up for us.

We went to Vanderbilt and told the rep we were looking for a four-bedroom, two-bath. She said okay and told me the price range. The home loan process was a little long but it was good. They did everything they could. Vanderbilt is great. They call you and give you a daily update on everything.

Vanderbilt was super easy to work with. The home loan process was super smooth, and the lady that set up everything for me was very nice.

Communicating with Vanderbilt during the loan process was fairly decent although the one guy that I worked with was hard to get ahold of. Sometimes it took a day or so for him to call back. That aside, customer service was pretty good. If I had any questions, they would get back to me fairly quickly. On the whole, the process was pretty easy and it didn't seem to be too aggravating. Go ahead with Vanderbilt. They worked out pretty well.

Vanderbilt communicated well with everything that they've done and kept me up to date with everything. Communication was easy, and the rep was friendly.

Everything was great. They made everything go smoothly. If I ever reached out, they always answered. But I wish the saleslady pushed me more to buy the home she showed me that was a little over budget. Other than that, she wasn't pushy at all and she was just trying to make sure I was comfortable with what I was purchasing.

If anybody wants to buy a home, buy it through Vanderbilt Mortgage because they work hard to get you in a home. Miss Summer, her boss and whoever else worked hard for us and got us in our home quicker than I would imagine. I'm blessed to have people like that in my life. I didn't think we would get it because our credit is not that good. So, I enjoy it. It was one of the easiest mortgages I've done. Anybody who asked me, I sent them Vanderbilt's way.

I went online, applied for the loan, and gave Vanderbilt my work history. My wife was going on a loan with me and she's a nurse, so she worked for two different places in the last few years and that was a little more difficult because we had to get all her background information. Then, when you ask questions online, sometimes it took a while to get an answer back and the communication sometimes was difficult. But other than that, it was a pretty simple process.

The rep I worked with at Vanderbilt did good and told me everything I need to know.

I thought the process was gonna be hard but it wasn't and I was impressed with the way their rep, Jason, treated us. He was really good.

I worked with Jacob and he was very available and really good at explaining certain aspects and what needed to be done. I was happy with the process, although the end result was questionable. I would advise others to use Vanderbilt.

The experience with Vanderbilt was nothing too crazy. It was a typical home mortgage and the only problem I had was that they set a date for the mortgage to start and I haven't even moved in yet. I'm still waiting on the county permits and I can't even live in the house and I gotta pay for it. I spoke to the reps from Vanderbilt and they said they set the date up far enough. I asked if I can change it again if we’re not moved in yet and they said the first ones stuck. So, to give them a call if I haven’t moved in yet. Vanderbilt should wait until you get a certificate of occupancy by the county before they decide to schedule a due date.

Communicating with Vanderbilt verbally was very easy but I had some problems putting information in their web portal when they were needing information sent via that. Also, I'm old and retired. So, a lot of the stuff that they were wanting was hard to come up with on my part. I haven't worked in probably about 11 years. But overall, it was a good experience. Everybody was very friendly, willing to work and make the process easy for me.

When they set me up for my insurance on there, we already got an insurance company to go through and they switched us up without letting us know. I wouldn’t recommend them.

Vanderbilt is a terrific company. It was easy to get a mortgage. They walked me through the loan process and explained everything to me. Everything went smoothly. I would highly recommend them.

The loan process at Vanderbilt went smoothly. It was really good. We had a good relationship with the reps too. They helped us out a lot. They were really good at working with people.

It was a horrible experience. The title was all around. There were a lot of problems involved with it so it took us months to finish the loan process. It wasn’t all on Vanderbilt's part. It was majority of the title work that had to be done. But the process could be a little easier. A couple of reps were good with me about coming back and forth. Brittany was the rep that I worked. She was the best person I talked to through the whole process. She even contacted me afterwards to make sure everything was smooth and worked out good. I'm happy with her communication skills with me. Prior to that and after that, the communications weren't that great because nobody at Vanderbilt ever talked to each other. There was a lot of confusing stuff on there too that Vanderbilt's rules were different than a lot of the stuff that I've dealt with before.

The ease of their process was definitely a positive. We closed before our contract date. I was informed by a loan officer every step of the way. This was the easiest process because they were right on top of things. The rep answered the phone. If he didn't, he called me back within five minutes. He also responded to emails.

The application with Vanderbilt was pretty easy. I called and asked if there was anything I needed to provide, and they said they had everything. It's easy to contact them, but it's kinda difficult to figure out who you need to talk to.

The application process with Vanderbilt was pretty easy. My loan officer was very helpful. Her name was Stacy. She answered any question I had. I would love a better rate, but the market was extremely high when I bought my home. So, I might reconsider refinancing down the line.

Conducting business with them was easy. They were really helpful. I recommend them if you're looking for a mortgage.

Working with Vanderbilt Mortgage was perfect, timely and orderly. The rep was very communicative and pleasant to work with. I recommended Vanderbilt. It was seamless and easy.

The application process worked out really well. They made me feel comfortable and I understood what they were saying. So, I was pleased. I appreciated the fact that I didn't have to make a payment for a couple of months to get me straightened out financially. That helps people who are trying to get a round paying off the things from the previous situation.

Everything's been great in my experience with Vanderbilt. Working with them was very easy. They were all super nice and helpful.

My experience with the loan officer was good, but it was a long process. It felt like it was never going to end. Still, I'm satisfied with Vanderbilt, and I would refer somebody to them.

Anytime Vanderbilt Mortgage needed any information, they let us know. We got it right back to them and they let us know when they received it. It was great. I would recommend them 10 times over and give others the name of our loan specialist because I didn't work with anybody else and she was prompt and on top of everything.

The process at first was slow, but it was both on Vanderbilt Mortgage's and my part. We've done what we could have done. And it all worked out in the end. The rep always checked up and gave me information. He kept me updated.

The communication with the rep was perfect. Everything went smoothly. A friend of mine asked where we bought our home and who we went with and I recommended Vanderbilt because they were looking for a home.

It was good with Vanderbilt. The reps were friendly. Providing the documents that they needed was a little difficult for me because I've never been through something like this, but they understood.

My experience with the rep was okay. But there was some information that he couldn't get that I had to provide for him. The process was pretty quick.

Vanderbilt was easy 'cause I had all of my ducks in a row when I got there. All they had to do was take my old form that I went with and plug it into their system. The rep was pretty good and the process went really quickly.

The loan process with Vanderbilt was long but it was alright. They could be a little clearer in what they wanted. It was confusing in a couple of aspects, but we got it cleared up. Just make sure you get everything clarified upfront.

Vanderbilt Mortgage has the best of what we have to put down for a down payment than anybody else. The process was time-consuming, but that's not their fault. They were always there to help. Any time I had a question, I would call, and there was no problem at all. I highly recommend them. Our credit is not good, but they still got us the best rate that we could have possibly gotten. I worked with June and Josh. June sent us a personalized card to say congratulations and that she was so glad that she got to work with us. That meant a lot. It was handwritten from her. With Josh, anytime I had a question, I could send him an email, and he would respond immediately.

Everything was done in a timely manner.

Vanderbilt was easy to deal with and their reps were very nice. The home that was being manufactured took a little long but it got out there on time. It was getting the gas company to come out that took some time.

Vanderbilt made everything very easy and smooth for me to go through. When the house was under foreclosure, I called them, and they instantly gave me a date and time that I had to come up with a certain amount of money to get it out of foreclosure. They didn't take and give me a week or two. They gave me two, three months which is wonderful. The team was marvelous. If I got into a snafu or forgot a pin, I called them up and got answers right away. Nobody gave me an attitude.

The other lender went I to did not approve me for a lot, and it was supposed to be like an HOA loan, and Vanderbilt approved me for way more than what they were gonna approve me for and did it a whole lot quicker. The process was real easy. They were on top of everything, and called me any time there were things that needed to be done or give me an update on everything. My loan rep was phenomenal. I couldn't ask for a better loan specialist.

Vanderbilt was nothing but great and the process for our home loan didn’t take time. They were easy to work with. I took them everything that they needed and they didn't ask for anything extra. Working with them was a lot better than working with a bank.

Working with the Vanderbilt reps was an amazing experience. It was easy to talk to them.

My 16-year-old has been hard to please and she liked the house, so I decided to go with it. It's five bedrooms and two baths, and there are four of us living there. I had the flex room turned into a bedroom and I had carpet in that one bedroom instead of the wood floor. The home buying process was very easy and went smoothly. I was very pleased with Vanderbilt and liked working with them. It was a very good experience. People should give them a try.

It was very easy to communicate with Vanderbilt during the loan process. If I needed to talk with them, I had a number that I could call and I got directly through. They were very polite, kind and willing to help. I was very pleased with their service.

The process at Vanderbilt was easy.

The reps and I didn’t talk too much but every time we did, they were very polite and straight to the point. Vanderbilt's been good.

I would recommend Vanderbilt. They can help you get a loan and get approved of it.

I was told everything upfront. They were quick and effective. I've already been telling people about Vanderbilt. I've told them it didn't take long for us to get approved and so far, we haven't had any issues.

It was excellent with Vanderbilt Mortgage. They were right on it. They were the ones making sure I was okay. I got texts letting me know what was happening. I believed in what they were doing. They talk to you like you're a person and not just push numbers. They listened to what I had to say. I wasn't about to pay $1,000 a month mortgage, and they adjusted. The first payment is gonna be April the 15th. I don't like to have things on the 1st of the month. But the 15th of the month, they can debit my account and it's much easier for me to keep up with. All I need to do is to make sure the money's there.

Everybody that I talked to was very nice and very helpful. They addressed my questions and concerns in a pretty good manner. It was pretty fast and effective. My rep was Amanda and anytime I'd call, she'd answer the phone and immediately answer all my questions. Vanderbilt is a good company with good people, and I recommend them.

Working with the reps was straight and to the point. They explained everything very well and gave all the options that they had to offer at the time. The documents were easy to be provided but the bias against self-employed was a little bit unfair. None of my personal stuff was used. My business had a name change and we've been profitable for the last two years. Everything has been handled and taken care of, and our money to purchase a house has been through my self-employment. For some reason, we got treated unfairly.

Vanderbilt has better rates. The interaction that we had with them was very positive. They kept in touch with us. The whole loan process from submitting an application to getting approved was quick. I felt very satisfied with the service that I got.

My experience with Vanderbilt has been great.

Vanderbilt does mobile homes and that's what I needed. My loan rep was really attentive to me, and in touch with everything that was going on. He made the process easy.

It was easy to communicate with Vanderbilt during the loan processing time. I'd tell others to go see Vanderbilt Mortgage.

Vanderbilt's loan process was really cool and easy. Everything was perfectly fine. I didn't even know it was finished until I was like, “Wait. Is there any more?” They were like, “No. You're done.”

Working with Vanderbilt's rep was really good for me because I didn’t have any issues. We crossed the T's and dotted the I’s.

Vanderbilt kind of gave me the rundown on everything. It was very easy to communicate with them during the loan process. The process went way faster than I expected it. What impressed me most about my rep was that I never had to hunt for information that they needed. They were able to just get everything that they needed on their own. That was good for me.

The place that I bought the house from recommended Vanderbilt. I checked with them knowing that my property was in a floodplain, and they offered me flood insurance that I couldn't buy anywhere else. So, having that alone was good enough. Everybody was great. They helped us every step of the way. I had been to all the big manufacturing companies around, and judging from everything, not just the houses themselves but the total package of the setup package, by far, I was happiest with what we got here. Everything was done exactly like we wanted.

Vanderbilt was really nice and thorough. They were easy to work with. The only thing we had to do was give them the information that they needed. They told us what we had to get back to them such as the verification of income, picture, ID, and driver’s license. We did just that and everything went really smoothly. The process didn't take long. But because of the weather, it was hard for them to set up and do everything they needed to do in order to get the trailer. Also, Lincoln County has so many requirements. You have to get so many permits and that took so long.

We had been working with Cascade prior to this, and Vanderbilt was able to help me better. It was really nice because they would always call and let me know if there was something that I needed or something different that needed to happen.

Conducting business with Vanderbilt was pretty easy and their reps were okay. The worst part was I had to come up with a bigger downpayment than I thought. They told me a certain price, and I had come up with a little more. Other than that, the process with the mobile home dealer and them finding a deal with us was not that long.

The application process with Vanderbilt wasn't a big deal. We filled out our application and it was approved. Communicating with them was easy too.

Vanderbilt was very responsive. Everybody was helpful and informal. Overall, very good. The reps were very patient. If we had any questions, they were quick to answer. It was all within two to three weeks. I have a lot of friends that are my age and if they were interested in getting a trailer or a mortgage, I would recommend Vanderbilt because of how easy it was and how nice people were, and all the information that was given rather than what I would have assumed people just brushing it off and being, "Oh, just sign here and there." I came out understanding what I was agreeing to rather than getting caught in a trap.

Vanderbilt was awesome. Sandra kept me informed, for the most part. It was a pretty fast process once she got the paperwork that was needed and how to do the money part. She was great.

Vanderbilt communicated very well and they were very flexible as far as if the house wasn't done, they postponed the first payment, which was nice. The other mortgage company I used before wasn't like that. Vanderbilt was very thorough and right on top of everything. It was a good process. It was super easy for me. The reps that I worked with were awesome.

The reps were nice and they were really honest with us. They explained the whole finance situation and went through step by step with us. They got back to us really quickly too. It was great.

The loan process with them went pretty fast. I put in an application on October 7th and had my home delivered to the site December 1st. My rep Kelly was really cool. I recommend Vanderbilt. They were so easy to get ahold of on the phone. They were really nice. If I had any questions they didn't answer, I just send Kelly a message or an email.

The loan process was pretty simple. They were really good at answering emails and when I would call and ask. I mostly dealt with Randy and Brittany. They both assisted me and answered my questions. Recently they called me because our key day changed. They let me know that the payment was going to be pushed back and I didn't have to worry. It was really nice that they were keeping me in the loop with everything.

Everything went great, although it is a very time-consuming process. It took a minute for everything to get in a roll but they kept us updated. The rep we worked with set us down, told us what we should and shouldn't expect, filled everything out for us, and got all of our ducks in a row. It was a real pleasure meeting him and it was a real good experience for us, especially being first time homebuyers.

Their reps were good. They answered all my questions.

I like working with Vanderbilt. I like the online portal and how you could upload things there. It made the process a lot easier. The people that we worked with were great. They helped me with the paperwork. If I needed help, I could go to them or they would come to me. I had a lot of questions, and Steven answered every question. She talked to me on her days off when I had questions. If I ever choose to buy something else in the future, I would consider using Vanderbilt.

Communicating with them was super easy and the application process didn't take that long. The longest part was getting the land appraised but they did the best they could to rush it. I appreciated that. Also, they were one step ahead of everything and let me know what was going on.

Working with Vanderbilt was easy and I liked that I didn't really have to stay on the phone a lot.

They've been great the whole time. I would tell others to try Vanderbilt first before anybody else. If it wasn't for them, we wouldn't have got into the house.

Vanderbilt was very nice to us. They did about everything we needed, and they did a good job. We had to do a lot of things to get things done. We had to have everything paid off before our loan would go through. That was rough on us, but I'm sure they wanted their money to go towards your home so we wouldn't lose it and that's doing great. We moved on Saturday. Our home is beautiful and they did everything we wanted.

The only thing that I wasn't happy about was I changed plans and they first told me that there would be no problem and they would just transfer everything over. But then it turned out that I had to do everything over. But after that, it was easy. They did everything quick and they would notify me. Also, everybody is really nice. The rep I worked with was very helpful and knowledgeable. Vanderbilt is easy to work with and I would recommend them.

It's been a good experience throughout the entire process with Vanderbilt. Someone has kept in touch with us to let us know what was going on, what to expect, what was happening at that moment through emails and text messages. We were always encouraged to reach out. They really made the process really simple. Everyone was really great, very helpful, and knowledgeable as well.

Working with Vanderbilt was wonderful. The rep we worked with was very good. Always happy and always there to answer questions. The loan process was quick and easy. I would recommend them to anybody.

I'm completely happy with Vanderbilt. They've done their part so far. I worked with Laura and she was good.

Vanderbilt's reps were excellent. Every step of the way, they were continually in touch via phone or via email. The communication was very clear, concise, to the point, and easy to understand. After all the horror stories that I have heard regarding financing a home, this was seamless and they were a joy to work with.

Everything went smoothly with Vanderbilt. It took a long time to get the actual home onto the site but Vanderbilt did great when they could do anything.

I've been with Vanderbilt since 2000 and I just refinanced the house through them and it used to be every January that they send me the same threatening stuff, "You don't have insurance. They'll start charging you our own insurance." Their rep is doing it again after I've closed. They came up and said I don't have insurance on my house. I said we went through all that before they would even let me schedule closing. I finally got to the point where I just gave my insurance lady their number and told her to call them.

Vanderbilt's rep has been pretty thorough with trying to get everybody to do the job that they were supposed to do. But the process is taking longer than any of us thought it would and it's still not complete. There's a lot of paperwork, too. Other than that, it's a beautiful home and everybody who has worked on it has been very nice and respectful. It's a work in progress and it's been a journey.

The home loan process at Vanderbilt was very quick and easy. They were very helpful and they answered all my questions. They worked around my schedule. I was very busy, so they’d leave me a message and I would get back to them. I loved them.

It was easy as far as communicating with them. The rep I worked with was always very good. I just had a problem one time. She just didn't understand I'm an in-house employee. But, other than that, it was fine.

The process with Vanderbilt was smooth and easy. Most of it was done online, and then I did an on-the-phone application. I had a pleasant experience with the agent, too. Everything was great.

The loan process at Vanderbilt was a lot easier than it was disclosed online through other people. It also moved pretty quickly. They didn't string it all out forever until we got tired of it. Their communication was very well. At first, I wasn't getting any updates. So I called. After that, they would call me after every step to let me know exactly where we were at and the estimated time to find out that we were gonna be approved or not. We also like how they don't instantly need payment the first day we were in there.

The rep helped us a lot, and so far, our experience has been good.

Vanderbilt always called and checked in to see how everything was going when I had any questions at the time. Anybody who’s trying to buy a home, they should go through Vanderbilt. I haven't had any problem out of them. The process was easy, and I was satisfied with the situation. They asked questions, and I answered. I got a response, and everything went well.

The agent I worked with was real nice and helpful. If I didn't understand something, he’d explain it a little bit. This is the first loan we've ever got for a house and the process was smooth. I've already recommended a few people to Vanderbilt.

I worked with Vanderbilt's reps through email, phone and texting. It was a very long process which we completed in three months. But communicating with them was very easy and they broke everything down.

The reps were pleasant to deal with. This is the first time I'm dealing with a mortgage and I thought it went pretty well. There was a lot of signing, but it made it a lot easier with DocuSign.

My experience with Vanderbilt was very good. The process of getting the loan was absolutely amazing and was very easy. But the afterwards could be improved on. The left hand didn't know what the right hand was doing. We had already gone to closing and the house was delivered but they were still sending me, "We're gonna cancel your loan process if you don't send documents." That was a little annoying.

Vanderbilt was there whenever I needed them. The home loan process was easy and fast and the rep I worked with was nice.

I've called Vanderbilt several times and was able to talk to somebody. They were able to help me out and working with them was easy.

The loan process was a little difficult to begin with but once we figured out who we were talking to and how to get ahold of them, it was really relatively easy. The reps we had were great and when they needed something, they'd usually send an email. We would then email it back and it would be reviewed. It was one step after another and the process was simple. From the time that we started and closed, it took a little over a month.

I've had 11 mortgages in my life and this is the worst experience I've dealt with. I could never get ahold of anybody in a timely fashion and nobody communicated with anybody about anything that was going on. They would leave an email when I called in because nobody ever shared any emails whatsoever and nobody knew what I was talking about so I would have to resubmit all my information all over again. If I had to do it again, I wouldn't do it.

I would definitely recommend Vanderbilt. The process was really easy. There was a lot of communication back and forth, which helped us with the process. My husband was in contact with Vanderbilt the most, but I know they were very helpful. Any questions, they got back with him in a timely manner and answered all his questions. He was happy with them.

From application to closing, my experience with Vanderbilt was simple. They explained when we were approved what we were approved for and if we didn't like that, we would have to choose a home that was less. We closed within our window and the overall quality of service was excellent.

I had no problem communicating with Vanderbilt. They just sent me too many emails. All the representatives are fine. They were nice and I had no trouble with any of the representatives at all.

Jenny was very helpful. Times are hard and she and everyone with Vanderbilt has always been more than understand and compassionate. I would recommend them to anyone who is looking for a new mortgage company.

The process was a little difficult. They would either call my husband or me about different things at the same time, and we both were trying to get the stuff that we would need situated. But the reps helped with everything. They answered every question we had.

The home was placed on my property in July but no one started working on it until September. In October, the loan on the house was funded and closed, and I wasn't told about that. Then all of a sudden, I received a letter from Vanderbilt saying my first mortgage payment was going to be due in January. But here we are 10 days away from Christmas, and I'm still not in the house.

Working with them has been awesome. They have been the only people who actually helped us. They are very recommended.

There was always somebody at Vanderbilt who was there to answer our questions. It seemed like a small office where people actually take messages. The loan process was great and smooth.

Vanderbilt was very helpful and not difficult to work with at all. It was a good experience. They're the ones that financed the home originally, so it was easiest to go through them again.

When I worked with Sandra, my experience was great. She addressed all the concerns. She was always polite and on top of everything. She is really nice and easy to deal with. The overall mortgage process with Vanderbilt was really easy.

I had no problems with Vanderbilt at all. Everybody I've spoken to has been courteous, nice and super.

Vanderbilt did really well. Everything was really quick, and I selected them because the sales manager that I went through from the trailer lot told me that they would be the best one for me. The person I worked with, Jason, was good and very professional.

We had an initial rate when we got approved for our loan with Vanderbilt. We were trying to close as fast as we could, but Vanderbilt dragged their feet on a few things. They stretched out the process longer than it should have taken. Our loan expired and because of that, they had to re-pull our credit and redo the loan. The rate went up. Now we're paying an extra $200 a month for our mortgage than we were the first time. We got punished as far as our mortgage payment going up because Vanderbilt did not do what they needed to do in a timely manner. I wish that they would have honored the initial loan terms that we were approved for.

The process with Vanderbilt took a little bit of time but that wasn't their fault. It was the vicinity of the place that I was moving to because it's a mobile home. But I had a great experience. I'm happy with what happened and it all worked out well. The service was great. Everyone was nice and cooperative. I heard back from people when they told me they were going to get ahold of me. It was good correspondence.

After an unexpected and tragic death of a family member, we requested a payoff letter in mid September which is needed for probate the first week in November. I have made multiple calls and was told the letter would be mailed on Oct.12th. It was never received. Spoke to this company throughout the day on Oct. 26th and was told it would be emailed. It wasn't. When I called again, they said that a supervisor had to sign it and was in a meeting but would be out shortly. (12:15 p.m.) Waited all day for a call that never came. Called again in the evening and was told now that the "research dept." has to sign off on it. This company is full of excuses and misinformation. I have kept the mortgage up to date and have been dealing with them for years. This treatment of a customer is inexcusable. I would NEVER recommend this company to ANYONE.

I was doing research as I was going through the loan. Vanderbilt didn't tell me about certain things that the average consumer wouldn't know. It was with the smaller details like to putting down more money would raise the APR rate or the percentage rate and 30% equity would have a lower rate. I understand that everyone has to make money when it comes to business, but it was my first time buying a home, so I didn't know anything. The reps explained everything when I called and asked about it. They said I usually talk to a loan officer, and I didn't talk to one, but I talked to one after. It was fairly simple, though. I enjoyed working with them. It was just the principle of educating myself on the smaller details of the loan.

The rep walked us through our concerns step by step. It was somewhat easy conducting business with Vanderbilt.

We got the process done but it was a little rocky. The communication could've been better. We had several people contacting us at one time. We didn't know who we were supposed to work with. It could have been good if it were laid out more clearly. The rep was a little rude too. It was frustrating because I would have my husband copied in on emails to her. She would then just respond to one or the other, then, ultimately, respond to both of us. We were both trying to answer the same question. She could have just asked in the original email thread.

Vanderbilt is the only company that will finance a new mobile home. They’re a pretty good outfit and working with them was easy. They’re pretty straightforward and there were no issues from the get-go. I uploaded documents via phone over email, which was outstanding. I had some issues with Vanderbilt on the flood zone stuff. They sent me a letter, called me, and emailed me stating that they had people look into it and that my home is not in the flood zone. During closing, I signed all the paperwork. In the past two months, I have received probably six letters and they’re all opposite of each other. One will say, “Your home is in a flood zone. You need flood insurance.” A week later, I receive one that says, “Your home is not in a flood zone.” It’s been going back and forth like that.

It's been great with Vanderbilt. They've been cooperative with me. They've moved back my mortgage payment until I move in.

Vanderbilt has been fantastic. My experience went very smoothly and quickly. This process of purchasing a home is very difficult for me. I'm not good with numbers and finances. The fact that they were so patient with me and explained things to me so that I could understand is the biggest thing. I'm very grateful that they were very understanding.

It was an easy process on trying to get the mortgage. The rep, Olivia, has been contacting me and keeping me updated on everything. I'm not having to reach out myself to find out information.

The loan process went easily. Vanderbilt got it done quickly. I would do it again or recommend them.

Communicating with Vanderbilt was easy and they did very well. Every time I had a question or needed something, they emailed me the next day. I was not waiting days. I am happy.

The rep was great. Working with Vanderbilt was very easy.

Last year, I got approved through Vanderbilt, but I couldn't go forward because of the surveying of the land. They had something wrong. I had to get everything straight first. But the process was good. I didn't have to do much. I just turned in the information they wanted then it went from there. Every time I called and asked a question, whoever picked up the phone always answered it.

It was a long process with Vanderbilt, but getting switched between four different people, it wasn't too bad. The first person I had was telling me what I needed. I got a second person who told me the first person was wrong. I needed this and that, and that took me longer to do that. Then they switched me to a third person. They kept requiring more and more. The fourth person finally got it done and situated. The process was difficult, but Vanderbilt gets the job done.

It was very easy to communicate with Vanderbilt. They were helpful. The reps were very informative and polite.

Communication with Vanderbilt was very good. The process was very easy. I would recommend them to other people.

The home-buying process with Vanderbilt was pretty straightforward. The only big issue I had was that it was kind of back and forth like, “Oh, you don't have anything left. Oh, wait. You do. Oh, wait. We finished it. Oh, wait. Just kidding. Oh, you signed all your documents. Oh, just kidding. We forgot to send you documents.” For the most part, it was easy. There was just a lot of waiting and then I was being told misinformation. A lot of it has to do with the fact that we had to talk to multiple people at different times within Vanderbilt. Our agent will be gone, so we had to talk to someone else who didn't know our situation.

They were great during the whole process. The rep was very nice, responded to emails well, answered any questions I had, and made the process really easy for me.

Vanderbilt's loan process was very easy. I see everything now through the portal online, and I can do automatic payments, which makes it really easy as well.

Vanderbilt's application process was pretty much straightforward and easy. Getting the insurance was quite a real pain. Everybody kept messing something up. Somebody at Vanderbilt got the wrong address. It took three different tries. My wife was ready to pull her hair out before they finally got the insurance straightened out. She thought she straightened it out and then they forgot a period or used the wrong address. They had her use a Florida address, and that was wrong.

Working with Vanderbilt was easy. There was no hiccup. It was really quick. We got everything closed within two months. Their representatives were really great. I had Britney and Ashley. They were really quick to answer every question I had. Their response time was really fast. They were really nice.

My experience working with Vanderbilt has been excellent. Everybody that I've talked to has been wonderful. Any questions that I have, they're always right on it and they always answer right off the bat. They're really friendly people, and they've been a very great company. The process went really good too. It was a lot quicker than them setting the house up.

Everything was fantastic with Vanderbilt. Communication is the key. Their rep was able to answer all of our questions, especially in a timely manner. If she didn't know what was going on, she always gets back to me.

Vanderbilt Mortgage was very helpful and was always there when we needed them. They've done very good. I would recommend them highly.

I would recommend Vanderbilt to other people. I was able to reach out and call them. It was very easy. Also, I like the reps.

My experience with Vanderbilt was relatively positive. The communication during the loan process was continuous and I was not left in the dark. Working with their loan rep was good and I got moved around a couple of times. It was solely so that I could have somebody I could speak to on a regular basis. I appreciate the little welcome home thing that’s in there and letting me know when everything was getting started and keeping me up to date on everything.

The people at Vanderbilt have been very wonderful to work with. Everybody was so helpful. Heather was right on top of things. As I would get things turned in, she was quick to answer questions. I would suggest for anybody to go through Vanderbilt. They've been very supportive of everything. The app was easy to use and work with. If things didn't work, emailing was easy.

I've never had any issues with Vanderbilt. Since I bought the house, I've had nothing but good people working with me, when I had questions. I sold my little brother the house, and everybody with Vanderbilt was awesome. They did everything in a timely manner, and the whole thing went better than I anticipated. I was expecting it to linger on for a little while, but everything went great for my little brother and for me. I have nothing to complain about with the service. The reps kept in touch with us and kept us updated. They did really good.

I enjoyed working with Vanderbilt very much. I was a first-time homebuyer and I was going into it blind, but I had some good people that helped me through all the steps I needed to go through. The timeframe was three weeks 'cause we had to do a lot of stuff, and the portal seemed to be very good. That helped me out a lot, and it was very convenient. I would tell friends to give Vanderbilt a shot and see if they can help them out with it ‘cause they really did good things for me. I would recommend them to a friend.

I enjoyed working with Vanderbilt and the rep I had was patient. Every step of the way, they guided me through and talked to me when I was getting my loan for my home. I got into everything on their online portal and the process went really well.

We worked with Chris and another gentleman. I didn't know what questions to ask, having never gone through it and Vanderbilt never communicated things to me, so I was counting on them to help me through it. And they have. The process was fine. If I had a question, I could contact Vanderbilt. However, if would have been wonderful if their process included sending an email to check your portal, that you have a message. I had a very nice experience when I called. There was some question about when our first payment would be and I called. I talked to a real person and she was extremely nice and helpful. So, that was a pleasant experience. Vanderbilt is trustworthy and I would recommend them.

Our experience with them was easy.

The rep let me know everything that I needed to get for her. She did very well. It was easy.

Vanderbilt is nice to work with. It took some time like everything else. But they went through fairly good. They treat me nice. Thank God the loan went through, and thank God I got Vanderbilt Mortgage.

The whole process of being able to get my loan done was awesome. Vanderbilt kept me informed on everything. They kept in contact with me. They are great to work with. Go for it. I know some other people who went through Vanderbilt and they were happy with them.

If I was more savvy on the computer, it would probably be way easier. But everything has been great so far.

Vanderbilt's reps were very helpful, prompt, and professional. We communicated through email and telephone. They would let me know what they need and I would give it to them then they would let me know they received it. The process went smoothly and it took a month and a half for me to get approved. Working with them changed my life a great deal for the good.

They were the first company that gave me and my husband a chance and they handled our entire loan with utmost respect and courtesy. They were fast and sufficient. My rep Seth constantly kept in touch about our loan and answered every question I had. He was able to get us approved for an multi mobile home for $164.450.00. Now we are working with Clayton home to pick out me and the husband dream home. I would recommended Vanderbilt Mortgage.

Vanderbilt's rep was very nice, but her communication skills wasn't well. She emailed us when we emailed her. But as a first time homebuyer, I wanted to speak to somebody in real life, not just through email. Every time I would call her to ask her a question, she would never be there. So I never got to spoke to her unless it was the first time, and once or twice in the middle, and towards the end, but that was about it. We had one misunderstanding about the numbers and it created a whole ordeal. And we almost backed out, but we got it figured out. It delayed it at least a month. It was quick, but it was stressful at the same time.

With the communication that we've had with Vanderbilt, we haven't had any issues. There wasn't any confusion or any miscommunications. Everything was done via email or through the portal. Everything was pretty well taken care of.

The mortgage process at Vanderbilt was the simplest of all the others that I checked out and the best deal as far as interest and APR. I just did it over the internet. I also liked their terms. The interest rate was a little bit higher than I expected, but not too bad, considering that I'm rebuilding my credit.

Everybody at Vanderbilt that we talked to was very friendly and helpful. They did the best they could to help me.

They were really good. They explained a lot of things and answered calls when we had questions. The rep we worked with was really helpful. If she needed something, we got back to her quickly. She kept us in the loop about everything.

It wasn't a good experience with Vanderbilt. It would have been a lot better if they would have kept in contact. I've only heard from them two times throughout the whole time. We were supposed to close on the 11th. The last time I heard from him was on the 1st of that month. I drive a truck. I had to schedule time off around the 11th. I got the week off for the 11th. The 11th came, but I didn't hear a word from him. I had my Realtor get ahold of him. We ended up closing last month on the 16th. I still haven't heard a word from him.

Vanderbilt helped us make it easy for our first home purchase. The process was simple. Zach helped us out and it went by quickly. He asked us all the information we needed right at the beginning. We were able to collect that for him and give it to them. After that, it took a month to make sure that the paperwork was done correctly. We were closing before you knew it. I'm pleased. Zach was very clear and concise. He communicated with us a lot. He was calling us when he needed something or making sure that if we needed anything, we called him. When we called, he answered his phone, which is a big deal.

It was very easy to communicate with Vanderbilt during the loan process. It was slow going, but it was around tax time. I had a problem getting some information I needed for them. On their end, they were good.

We went through two reps. The first one was not good at all. We could never get a hold of her. We were told we would have a closing date as quickly as possible and we worked with them for almost four months to try to get closing. The response time from the loan specialists could be improved. The process was almost five months when we were told it would be 90 days. Other than that, it's great.

Everything was great with our experience with Vanderbilt. They stayed in touch with us.

We were happy with the process at Vanderbilt. We didn't have any problems working with them.

The loan process was very smooth. We did everything through the internet and there were no issues. I worked with Seth and he was very committed to stepping up with everything.

The Vanderbilt experience was great. The application process was quick and easy, although I would have liked it if there was an option to be able to refinance. Other than that, the rep we worked with, Danielle, was so sweet. Working with Vanderbilt made my life a lot easier.

Give Vanderbilt a call. The process was a little time-consuming but communicating with them seems very easy. I had a good experience with the rep and I got a good quality farmhouse.

They were the first company that gave me a chance and they handled my entire loan with utmost respect and courtesy. They were fast and sufficient. My rep Heather constantly kept in touch about my loan and answered every question I had. If she didn't have the answer, she found someone who did. I got a magnificent home. My wife and I love everything about it.

Working with them was good. I got a good quality traditional home. I like everything about it including the size and the way it's made and how it's large when you go to the bathroom. I also like the tub. We got a handicap shower for my husband.

With the loss of my loved one, Mikale & Morgan went over & beyond to help me during a financial heartship. With their caring understanding gave me ease with allowing me to defer some payments. I was so nervous about the situation when requesting and Mikale assured me that she was going to do everything she could and the M&M's came through. Thank you Vanderbilt Mortgage for hiring people with Sympathy/Empathy.

The process was quick and easy and whenever I dealt with the loan officer, my experience was good.

Vanderbilt has been good. They were the first one that reached out to us when we were trying to buy a home and get this process started. We first started the process a few months ago. We applied through one place and they got back with us within three or four days. However, whenever you go to a different county or different city, you have to re-qualify for each one every time. We started out in two different counties and we had to redo it and redo it. Finally, we found the one that we wanted in Richmond and Vanderbilt got back with us instantly. The reason it took so long was because my wife hadn't worked for six months. As soon as her six-month period had hit, Vanderbilt was right there whenever we called.

We had to sell a home to buy another one, and the rep was wonderful. I talked to her one time, and she gave me a pre-approval almost immediately then started dealing with the place we were buying a mobile home from. One part I didn’t like was the closing agent wanted ridiculous stuff. He asked for our closing statement and we hadn't closed yet. That was minute though. We closed on May 30th and bought the mobile home on May 30th as well. It didn't take anything, but the guys at the place we were buying a mobile home from had to really jump in there and get some stuff done. Overall, Vanderbilt was the easiest part of our experience. Also, the homeowners insurance that they offered us is right in line with what it should be and it's got great coverage. We're happy.

Vanderbilt has been prompt. The questions we’ve had have been answered. The only thing I don't understand with Vanderbilt is this one thing. Vanderbilt went ahead and funded the loan and we’re supposed to get two months free whenever we bought the house. But we're not even in the house yet, and that two months has already started.

Would not recommend to anyone! Tried to buy home. They wanted 1000$ up front for fees. Had to have their appraiser who had to come from another state to do appraisal. Which cost 5x as much as a local one would have. Then he appraised it for a ridiculously low price. The comparables in area were in line with the offered price. To finance with Vanderbilt it would have been almost a 50% down payment. So financing fell through. Out of the 1000$ I received a 45.50 refund. So 955.00$ make a few phone calls? Really? Beware is all I can say.

The place we got the mobile home from communicated with Vanderbilt and got us more information. Our loan officer was difficult to reach. If she's not there, she should have somebody else communicate. Other than that, it was an easy process for us. Our friends asked us how the process was and I let them know.

The process went well. It was quick, and communication was real easy. We mainly talked in person with the representative. All in all, Vanderbilt did a good job, and I would recommend it if friends were looking for a mortgage company.

The experience with Vanderbilt was great. But for the communication part, when we called in, the person that we needed to speak to wasn't there most of the time. But with everyone else, they all helped. We got to close within two and a half weeks. We initially put an application out with someone else and they kept asking for more and more paperwork. It was a headache. But with Vanderbilt, it was stress-free because they did it for us instead of us having to go and do job verification, give them a signed form and this and that.

Communicating with Vanderbilt was very easy. The reps were excellent.

The experience was awesome. The reps are perfect and they did everything quickly.

My experience was quick and easy. They were very open. They answered every question very easily.

The process was fairly straightforward. Everybody was very helpful.

You don't lose anything by trying with Vanderbilt, and I’d tell people to try them. They helped us a lot and it was step by step. They asked questions, and we answered them back. We also asked questions and they answered them back as well. We were very patient and the rep was definitely very patient with us too. From application to approval, the process didn’t take more than a week. It was just paperwork in our part and then their part, and it was very understandable.

Their reps were efficient. Working with them was easy. It was a good experience.

The whole process with Vanderbilt was easy. The staff was very responsive and helpful. If I had questions, they got back to me really quickly.

At the beginning of the process, some of the people that were assigned to me were having difficulties of reaching the Realtor. The Realtor would say, “I've been calling them, nobody's answering me and everything.” So then I’ll have to call to go get somebody's thing. It was so stressful because I had a fulltime job and then I had to hurry, go home, and get ahold of Vanderbilt before 5 o'clock to figure out why they were not answering the Realtor. Then I had to hurry and call the Realtor after I got ahold of them and tell them what was going on. So the communication between the Realtor and the processing team could have been a lot better. But towards the end, it was easy.

The loan process at Vanderbilt was very easy. The reps were really good. I liked the way they took care of me.

It was convenient working with Vanderbilt. They were more open to helping. It worked for our family and what we needed. Everybody that we spoke to had been very helpful. They were always upfront and honest.

They were professional and the communication was good. Everything worked out well. I would recommend Vanderbilt.

I enjoyed working with Vanderbilt. My wife went through them on her last house, which was the reason we chose them. It's been a streamlined process. Everything was laid out very simply and they were very understanding. I don't have a whole lot of time when I'm at my job to do stuff and they were very accepting that it might take me a little bit. The reps were perfect. Every time I had a question, they called and I didn't even have to call them on some stuff. They would call and check up on me and ask me if I had any issues or anything they could answer. We had tried a couple of times and things didn't work out but in this last process we went through, we were still undecided when we started on which mobile home we would go with and Vanderbilt was very understanding about us changing and gave us all the options on it. Vanderbilt is in the top three, if not number one as far as going about getting a loan from them.

My uncle purchased a brand-new mobile home and setting up the mortgage with Vanderbilt was fairly easy. My uncle’s daughter filled out some paperwork and then he was approved. The reps were great, the process was fast and the communication was great. I would recommend Vanderbilt.

I enjoyed working with Vanderbilt a lot, especially communication-wise with the salesperson. We didn't know anything about this and Minzy was so helpful throughout the whole process and held our hands through the whole thing.

Vanderbilt made the process easy and everything was explained. There was an understanding and they kept me informed on everything that was going on. When I talked with the rep I worked with, it was pretty much to the point on what they needed me to do, the process in between, and how we can make everything go faster and streamline it. Sure enough, we did.

This was our first time getting a loan and they made it very easy for us. They walked me through it step by step and they were available every time I called. If not, they called me right away and kept up with me with emails. I had many questions because I had no clue about the process and they were very good.

The whole process was really smooth and fast and the reps know what they're doing when it comes to home mortgages and home loans. They kept me up to date on the whole loan process and they were always there if I had any questions.

It was a pretty smooth and nice experience. The lady I talked to was real informative and stayed in touch with me a lot. I like that. I enjoyed working with them and I'd recommend others to them.

I had a little bit of trouble getting the right information but once I did, everything went pretty smoothly. We did most of the process over the phone until the signing, where we signed at the Clayton Homes dealership in El Reno. The rep we worked with was very helpful, considerate, and efficient in getting things done.

They kept in touch with me every bit of every time with the progress of the mortgage. There was great customer satisfaction.

It was so convenient that they could do all of the processes in-house. The rep that I worked with was really great. He would answer questions any time of day, even on a weekend. He was always willing to call us and answer any questions or figure it out, and do everything he could for us.