About Vanderbilt Mortgage
Vanderbilt Mortgage is a nationwide lender that specializes in mortgage services for manufactured, mobile and modular homes. You can apply online for its conventional, FHA, biweekly, land mortgages and more; the company also offers loans for those with lower or no credit scores.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- 1 stars
- Variety of loan options available
- Plans for low or no credit scores
- Easy and quick application
- Loans limited to specific home types
Vanderbilt Mortgage is a national financial lender that focuses on manufactured, mobile and modular housing. It offers several loans, including traditional, biweekly and FHA mortgages.
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I submitted my application with Vanderbilt on February 25th, and then in two and a half weeks, they had me approved. They moved my house in on the 17th of March and I moved in on Saturday. The customer service was phenomenal. I can't think of anything that I was dissatisfied with. There was no beating around the bush. They told me what I had to have and didn't sugarcoat anything. I've already recommended Vanderbilt Mortgage to four people here at work. I told them to seek Bill and he would move mountains if it was possible.
Everything with Vanderbilt was pretty easy and great. It was like a breeze to go straight through it. The customer service reps were all awesome.
Everything's been good. But I put down 6,000 on my trailer, and then they said I had to come up with another additional 5,000 at Christmas time. So that put a damper on things because I couldn’t get my trailer until April. That was surprising from Vanderbilt because I thought everything was straight up. But they said I had to come up with more money, and I asked them why and they said it didn’t add up.
My girlfriend did the application process with Vanderbilt for me. Then I got emails, and everything has been real good.
They were always very nice and informative. Whenever I needed any information, they were always there, and if they didn't know, they found someone who did know. The whole process was very quick. I was able to get the house within six weeks.
The communication was all through email mostly and some phone calls. It was pretty good and easy.
I just got a mortgage with Vanderbilt and we liked the home loan process. It was very fast and efficient. The rep was great and kept us informed. It was very good dealing with Vanderbilt.
Working with Vanderbilt was a good experience. It was fairly easy and everything went smoothly. The guy was patient and answered thoroughly any questions I had. He was professional.
The process took quite a while but everything went fine.
When they didn't answer, I left a message and they got back with me right away. They were very helpful.
We filled the application out there and the day after, we knew we were approved. They made the process very easy and lenient. They worked with us. They were very nice people. They were very easy to work with.
Vanderbilt is one of the only companies that will finance mobile homes and that's a plus. Their people were great and so was the communication. One rep i had was Kristen and my closer was Rachel. They were both very professional and polite. The only thing was the process was very frustrating. I jumped through a thousand hoops to get this house and it took months. Vanderbilt and the title company couldn't come to an agreement on a lot of things. A lot of that time was stalled because of the communication between the two. Part of the issue was the house’s problem. The total process took six months.
There was a mixup about me canceling my loan. The manager of the office where I bought the home sent out an email to everybody saying I wanted to cancel my loan. She said Vanderbilt said I canceled the loan so I called Vanderbilt and asked what was going on. A lady answered the phone and she kept asking if I still wanted the loan. I asked to talk to a supervisor because I was upset. They passed me to some guy and he was sarcastic like I should know everything that was going on. I hung up and then, three days later, Brandon called me. He was real calm. I explained everything and he apologized and told me everything. He also offered to file a complaint against the local manager here for me. Brandon is the only one that I ever want to work with at Vanderbilt. He's professional and he understands.
My communications with Vanderbilt have always been really good. They've always been very helpful, especially during repossession times.
It was pretty easy to communicate with Vanderbilt during the loan process and the reps I worked with were very informative and helpful. The only thing was that the process took several weeks but everything else was great.
The loan process at Vanderbilt was easy. My girlfriend handled a lot of it. But there were a couple of times when they needed to talk to me. If I didn't understand, somebody explained it. Everything with Vanderbilt was perfectly fine. They did everything they were supposed to do in a timely manner. There wasn't a red tape.
All the other loan companies wouldn't pay off the land before construction was done. Vanderbilt was the only lender that would cut the check for the land right away and not have to wait until they reached a certain phase of construction or the end of construction. Vanderbilt's customer service has been fine for the most part. But it was a lot of running around. They divide the information up between departments. It was a lot of call-you-back messages. Getting information was difficult but they're on top of letting you know when your bill is due. We had to eat the interest rate because Vanderbilt doesn't give a **. They have no application for credit as to your loan rate. They just tax you to make money. On top of everything and screwing you on the interest rate, their origination fee is drastically exaggerated from the market average. The average origination fee is anywhere from two to five grand. Vanderbilt's was eight.
Working with Vanderbilt is super easy. Everything's straightforward and everyone's been nice and helpful. Everybody I've talked to has been super understanding. They have worked fast with me and worked around our weird schedules.
Our experience with Vanderbilt was great. I had multiple representatives, and the communication between everybody we worked with was pretty spot-on. They all knew what each other was doing. It was also an easy process for us. Hopefully, other people's experience would be the same.
Marisa, the rep, was very knowledgeable, and communication during the loan process was easy. Conducting business with Vanderbilt was fairly easy as well. They called and kept me abreast of what was going on and what the next step was.
Communication was easy during the process and then it was mediocre after. It would have also been nice for Vanderbilt to give me a title application, showing that they can offer the title to be transferred over to my name. That way, I can get it registered. I didn't know I needed it. They told me everything I needed was in the closing paperwork that they emailed and sent me in the mail. But none of that was. They told me they can't get it for me, but I can try to go up to the Tag office and try to get it. But my only other option is to wait until the title comes in then they'll email me a copy of the title in my name. If anybody does business with Vanderbilt though, I highly recommend Bethany. She was wonderful. Anytime I had a question, if she didn't know the answer, she would always find it and then get back to me in a timely manner.
They took care of us, and they were very nice, helpful, and walked us through everything. They were very great. Any questions we had, they were more than welcome to answer. I called them back a couple of times with questions that I had just out of the blue, and they never said, "I'll get back to you." They answered my questions right away. I would recommend them 100%. We were first-time homeowners, and it was really nice to be able to walk through.
I was new to the process and didn't know what all was going on. I had a lot of questions and Vanderbilt got an answer for them. The rep was very helpful. I asked more questions and I got the answer I needed. Some of my questions might have been dumb, but Vanderbilt reassured me that all questions matter. They helped me understand what was being said and how things worked, and led me in the direction that I needed to be with them. And everything went as smooth as it possibly could have. It might have taken a couple of weeks. But once Vanderbilt got the information, they processed it as fast and as conveniently they could.
We had to do all of the work for them. They would tell me they'd call me back on a certain day but I never heard anything. Also, I never received anything that had numbers on it. I know what my payment is and how many payments but I never got a total of what I was financing. Other than those, Vanderbilt was amazing and I would highly recommend them.
The process was quick and super easy. It went smoothly and we didn't have any troubles. Everybody was real helpful. My wife called them before and they got right back with us.
Communicating with them was very easy. The three people I dealt with throughout the process had no problem answering questions. They were very kind and courteous every time we spoke. But, selecting their sales places where they allow financing to go through would have made our process a lot more efficient and swift. Other than that, the build I got is very good. It's not your average manufactured home. They came a long way.
Vanderbilt kept in touch me. At least three different ladies called to reach out to me for anything I needed. I think you have to have a pleasant voice to work there because everyone that called me was super pleasant and super sweet, and I never felt any pressure. Everything worked out. They took my application and next thing I knew, they were calling me up to close. They also put off the loan due date a few months because the home wasn't built and hasn't showed up yet. It was a super easy process. I was expecting for it to start being difficult at some point, but it never did. It was the easiest banking experience process that I've ever had. That's buying a $100,000 home so that says a lot. I would do business with Vanderbilt again.
The experience was good, overall. They're friendly and supportive. There are things I think outside of Vanderbilt's control that I would like to have had a better experience with as far as more loan options or APR options. But I know that they're not really able to do as much.
The process with Vanderbilt was very long but I don't think it was anything on their behalf. They needed more information because it was an estate and there were multiple heirs. It was overall a good experience.
It was good with Vanderbilt. It was easy to do business with them.
Vanderbilt Mortgage Company Information
- Company Name:
- Vanderbilt Mortgage
- PO Box 9800
- Postal Code:
- United States