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About Vanderbilt Mortgage
Vanderbilt Mortgage and Finance (NMLS #1561) is a national housing lender that operates under the umbrella of Berkshire Hathaway. It specializes in financing both new and used manufactured, mobile and modular homes. Vanderbilt also finances improvements for these types of homes, including energy-efficient upgrades.
Pros & Cons
- Direct lending for used home purchases
- Accommodates borrowers with lower credit scores
- Numerous payment options
- Home improvement loans with zero down
- No home equity loans or HELOCs
- No in-person branches
Vanderbilt Mortgage is a national lender helping people finance the purchase of new and used manufactured, mobile and modular homes. It works with all types of borrowers, including those without great credit. A loan specialist helps walk you through the application.
Vanderbilt Mortgage Reviews
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Vanderbilt was the mortgage company the dealer used with buying a mobile home. My daughter bought the home for my niece. I just cosigned with her. My overall experience with Vanderbilt was great.
With Vanderbilt, I did have a lot of trouble getting in touch with my loan officer for a while. Her name is Elizabeth. Sometimes, it took me a day or two to get a response from her. I would suggest Vanderbilt to be in better touch with the customers. They call, leave messages, and you don't respond back. Then, they email you the next day. And then, you email the following day. There were a lot of wasted time in between it.
Vanderbilt Mortgage was who we started with, so that's who I was comfortable with. Melissa was very informative, and that's what I liked the most. Doing business with Vanderbilt was very easy. I'm so glad that I was listed to get a home.
Vanderbilt's employees kind of got a snappy attitude because we don't even have the home hooked all the way up, and they sent a payment out. We tried and explained to them and they didn't wanna hear it. It’s set up but we have to go before the Board of Aldermen this Thursday. But they haven’t even finished the work that they have to do like the air conditioning unit. But I'm gonna leave it alone because people that have dealt with them say they're good. We couldn't even go out there and get anything from another mortgage company to finance it to say it was okay to get something. With Vanderbilt, we did only a first try and they approved it. Vanderbilt did a good thing.
I would Google a phone number, call it, tell the Vanderbilt reps my situation, like where I was at in the process. And then they would direct me to whoever it was supposed to be handling that part of the process. I felt like I changed hands a few different times. That part was hard to figure out, like who I was supposed to be speaking with. But once I was connected with the right person, it was fine. Everybody was friendly and eager to help. So, it was really easy to work with them. We were going after something that was on the cheaper end. We don't plan to make this our long-term home. So, for what it's worth, it’s reasonable.
Vanderbilt was wonderful, super and understanding. The rep was very nice and sweet. She was very concerned in making sure that I understood everything that I was getting into. The application process was excellent and the quality of the home is wonderful. It’s beautiful and big.
It was very easy to communicate with Vanderbilt during the loan process. It was a great experience. The reps always made sure that I understood what I needed to get every time that I called and they were very patient on waiting. At first, on one of my loan processes, they thought I made it a frontage for my loan on the property. Once we talked and walked through the process, they realized that they ran my credit. And I had a better credit score. We worked through that process together and also worked through it with the land people and surveying.
Vanderbilt would call me and send me letters and emails. They were very helpful and understanding about some things that I didn't quite get. So, they would always go back and explain it to me. Carrie, one of the ladies who helped me, was super nice and she always informed me. They were all fantastic and I’d like to thank them all. Vanderbilt mailed me a card congratulating me on getting my new home. They even called me and that was a great thing because I've never had that experience so I was very impressed.
The reps at Vanderbilt and I had a great relationship. We got the appraisal and the one who was doing it checked the siding and the inside. One week after we moved in, the lights were flickering. The lights went off and half of our house worked but half didn’t. When we first looked at the bathroom, we did not realize that there was a hole in the tub. We have since got an estimate from a friend of ours who does awning mobile home, which is what we have. The guy told us not to get into the shower. The floor is rotten and we cannot use it. Vanderbilt was great and that was above and beyond them because they get the appraisal from somewhere else. But I’m not happy with whoever they do the appraisal with. We’re still in the middle of the move and there are things going on left and right but I will contact Vanderbilt.
When I first got Vanderbilt, I was a first-time homeowner and when I contacted them, I got all kinds of numbers about what my final payment was gonna be for my actual mortgage. Our numbers went way up. They had numbers pegged for me and they made it all sound good. Then, they didn't tell me that they needed to take into consideration what our lot rent would be at the mobile home park. I don’t have a lot of money. I had a down payment of $1,500 that I was willing to give them and that was fine. All of a sudden, the down payment was this and then that. It was up and down with a lot of numbers. When the final thing came that I needed to show it was so much money, I was not totally satisfied.
I got approved right away with Vanderbilt and the rep answered the call and stayed late to get paperwork in for me. The quality of the build is good and I don’t have any major complaints about it. The only thing I gotta do to it is paint.
Vanderbilt handled everything on time and they got back to us quickly. If there was anything that we didn’t understand there, they were helpful to answer our questions. The only issues we’ve had are with the actual mobile home company.
The representatives were in contact with us quite a bit to make it happen. There were times that between two people, I was getting confused at the beginning. But then, we got it worked out. I realized one was the supervisor, although they were both knowledgeable.
Vanderbilt was responsive and easy to deal with.
Everyone at Vanderbilt Mortgage was really nice and professional. They did a good job answering the questions that we had through the process and getting back in touch with us in a timely manner. In the beginning, we were contacted by a representative named Ashley. She completed the application over the phone. She was really nice and answered my questions to kind of get us started and tell us where we were at. She would go over information and she would say, "You're going to receive such and such and some email, and then you would also receive something in the mail." I was very satisfied.
I had 21st Mortgage and after I signed the papers with them, that was all they cared about. Vanderbilt, on the other hand, answered all my questions. They told me everything that I needed to know about the loan and the company. They said that if I ever had any questions, I could just give them a call. I had a very good experience. Everybody was super nice and it seemed like I could be friends with all of them. They worked with me and they made the process seem pretty easy.
I qualified for the 90 days no payments. After I signed the papers, they were saying I got the 60 days. I told them that a lady there at Vanderbilt said I was qualified for 90 days. The emails confirmed it and not even 10 minutes later, they called me back saying that they were gonna honor that. They were right on top of it, too. 21st Mortgage wouldn't have done that.
Vanderbilt's mortgage process went by in about a week. I'm okay with the rates and terms they gave.
Vanderbilt will do their best to get you qualified and get you into a home. They worked with me well and we got everything done. It was very easy. I worked with two people and everything went smoothly. Vanderbilt communicated well too.
I really like the way Vanderbilt handled business. Their loan reps did a great job. They kept in communication with us and they kept us updated. I would recommend Vanderbilt.
The home that we got was through Vanderbilt. I liked their interest rate. Their application process was simple and easy. The people were all wonderful too. They showed me some things that I didn't really look at in buying a home as well as things to look for. From start to finish, it took us about a month. The build I got was pretty good and I like that it is going to be mine. I recommended Vanderbilt to some people already. They just haven't found them a home yet.
Vanderbilt and I mostly communicated through text or email and it was easy. The rep was very knowledgeable and prompt. I didn't have to wait a long period of time when I had a question. Everyone was very knowledgeable. You don't have to guess because they explain and simplify. The process started in April and it ended in October. It was lengthy because of COVID but it was a good experience.
My father chose Vanderbilt because his down payment would not be as high through them as through other lenders. The initial application took almost a month by the time they got an actual approval. But Vanderbilt itself was a two-month process, which is not bad. It was very prompt. They were good as far as emailing me what paperwork they needed. And anything I sent them back, they received it and processed it right away. Everything was fine with them.
We looked at several mortgage providers, but Vanderbilt had a better percentage rate than anybody else and didn’t want to tie up all our land. Vanderbilt has been very helpful. The rep went through everything. She answered all our questions. It didn’t matter what it was, she answered it. She didn’t make us feel silly for asking. Also, the reps have been in contact with us consistently through this. If we had questions, there was no problem for me to call and ask the questions. They would answer them.
The company where we bought the home from recommended to us to go to Vanderbilt to get the home. The application and the underwriting didn’t take long. The customer service was good and everything was awesome. We called and if they didn't answer, they would call us back. Vanderbilt is a pretty good company. But we did have a question to ask. Right now, my fiancée is on the loan by herself. Later on, she wants to add me to the loan. We want to know how we should go about doing that.
I contacted home companies and they gave me a selection of different companies I could go through. I called to talk to a few of them. I liked the people that I spoke with at Vanderbilt very well. I had never done a home like this before so I had a lot of questions and they answered them. They told me that anytime I had any kind of questions, that I could call them. I appreciated their customer service. And I would always be called immediately back if I didn't get through to a person the first time I called them. They were always really friendly. Vanderbilt has been wonderful. I'd recommend them to family and friends because they did a great job with us. The only thing was the whole process is taking a while because of COVID.
The paperwork took at least an hour and the rep was good.
Trip was my main rep and he was really good. He was able to explain everything to us where we understood it. We were first-time home buyers and we've never gone through the process. From start to finish, it took us a few months to close. But that wasn't on Vanderbilt. That was on the state getting back with their background check on the land and making sure there weren't any liens or anything on the property. On the whole, everything went well.
Getting our loan through Vanderbilt was very fast. All of the reps personalized the process every time we talked to them. They were on top of things every step of the way. Vanderbilt is a good place to go through.
Applying with Vanderbilt was easy and the underwriting process took about a week. My rep was very helpful and informative. I was very comfortable working with her. We're very happy with the quality of the home we got.
Our mobile home guy told us a bunch of stuff that wasn't true. He said that we could use 1099 but then when it came through, it was like, “No. Now you have to use your taxes.” We ended up not getting our loan from Vanderbilt 'cause they were gonna give us 70,000 instead of 140,000. It ended up being a big difference where we would not be able to get a house that we wanted. Other than that, every time we talked to them, everybody was friendly and informative. They were easy to work with.
My Vanderbilt loan officer was very nice and professional. But, I wish that they let us know that regardless of whether the house is completely hooked up, wired, and ready to go, our 60 days until our first mortgage note is due would start counting. The mobile home people we were working with still haven't connected our water and our sewage. Vanderbilt said that wasn't on them.
Vanderbilt got us in pretty quick. With the holidays, the application and underwriting process took three weeks. They were really friendly and helped us with any questions we needed.
Vanderbilt has been great. The process was a reasonable amount of time. We filled it out, and then we heard something a couple of days later. And then, they called us in when it was ready to close, we went over it with somebody, and we did it. It went pretty good for our first time buying a house. Vanderbilt helped us when we needed it, so I would recommend them.
Our house got hit by a tornado on Easter and we lost everything. So we needed a place to live. We applied for the mortgage with Vanderbilt in June and we didn't get approved till last month. The rates and terms were satisfactory. It's 8% mortgage which is high. But our credit at the time wasn't exactly up to snuff. We had problems with our credit. Once they decided to go ahead and loan us the money to get the trailer, everything went ahead but it took them a while to get it done.
We decided to use our property as part of the downpayment and Vanderbilt kept coming up with excuses why we weren't able to close yet. I'm not real happy with the process of getting set. We still are not living in the house yet. It's sitting on the property, but we're waiting on the state of Alabama to come out and inspect it, then we have to have the power, water and septic tank all put in. We also got to come up with $4,000 to get the water line hooked up.
We were originally told that the downpayment was gonna be $600 to $800 and we didn't have that kind of money. So we kept working with Vanderbilt. We found out that during a transfer of the mortgage from one company to another, through no fault of ours, somebody forgot to put down that it had been paid off and we had to go to a mortgage company to get that situated. In the meantime, our credit scores went up and we were able to get a lower downpayment and we were able to do that. They needed copies of my pay stubs again and there were some other things we had to do.
Vanderbilt's process is very easy. We've had a lot of mortgages over the years with a lot of different loan companies and a lot of them places weren't so good and easy to deal with. But the reps at Vanderbilt were very nice and very helpful.
After we started and got all the paperwork, the application and underwriting process took us about a month and a half. Talking to other people and seeing how long it took for them, we got in quickly. So we were happy about that. Jeremy, the rep, was awesome. He did a good job. Even when he was off, he was texting us back answering any questions we had. This is our first home and we were a little worried and anxious about it. But everybody helped us in any way they could and were eager to sell the home. Vanderbilt is a great mortgage company to start out with.
Vanderbilt was great to work with. The process was fairly easy. I knew exactly what I wanted. My loan rep was fine too. But I wish there was a lower interest rate. Apart from that, I've been very satisfied and would tell others to go for it. My home is very good. I love the way it was laid out and I love the kitchen. I had to have different countertops. They were going to change the cabinets so I got to pick out my own cabinets and pick out my countertops.
We had good credit but it wasn't the greatest. Vanderbilt is the only one that would work with us. Everything from the time we filled out an application to the time we closed was about two and a half to three months. It was the end of July when we started the whole thing. Normally, the process would be easy. But we own our own business and they had to get more documents than normal. The LLC pays us but Vanderbilt couldn't go by what we get paid. They had to get all this paperwork on the business too. It went back and forth and it was a little difficult. We kept on calling and things got dragged out a little bit.
We talked to several different people and they were all really nice. We had been trying for years to try to get a home and we were finally at the point where we could do it. The whole thing has been a little frustrating because it could have gone a little bit quicker. We're still not in the house. We're still waiting and the house has been sitting here. Friday will be four weeks.
We got pre-approved for at least three companies but Vanderbilt was the best option for us so we decided to go with them. The application process was fairly easy. I got an email about it or a phone call. The first person I spoke with laid out the qualification or the terms of the loan and made it very easy to understand from the very beginning. That kind of helped us make that decision.
Working with them was very good and I was really comfortable. Our loan officer was especially helpful. Her name is Sarah and she had a friendly personality. She was always there to help us answer any questions that we need to. She didn't act like it was any bother at all. I felt that I could contact her if I needed to. She kept us updated through the whole process. I would call her or she would get right back with me. She is very good about that.
Darren, the rep from Vanderbilt, would always follow up. He was always there if I needed to ask questions. If people are looking to getting a home, they should go through Vanderbilt.
We started the process in June with Vanderbilt and it didn't finish until September. It was too long but the rep was nice and helpful. For the most part, the lending process was fairly easy. We would call and if nobody answered, we would leave a message and they usually called back. The reps are friendly but Vanderbilt needs to make sure they have their stuff together so it doesn't take so long.
I've worked with several people at Vanderbilt but Gemma was the one I spoke with the most. She was very friendly.
We started everything in August and Vanderbilt told us that we would sign on the loan on the same day that we sold our house. That was September 3rd and it's still not closed. The application process went okay but we had to submit to the same people numerous times. In May, my wife’s driver's license expired and wherever you're at, you've got the freeze because of COVID. My wife wasn't able to get her license renewed so, that was an issue at first. But Vanderbilt said it was fine because our state closed down the DMV. So, my wife made an appointment with DMV when they were opening for appointments only but it was a month or so past the time we were supposed to close our loan. That was a huge holdup and not totally Vanderbilt’s fault. But if they would have said something that they wouldn't close the loan without the driver's license, then my wife could've gone to another county and tried to get another appointment.
Everybody stepped on each other's toes so many times. The communication was horrible. We never even talked to the gal that was supposed to be running the show. She's never in her office and she passes things off on to somebody else. Those people have to look everything else up but they were fine other than the redundancy. We’re staying in our daughter and son-in-law's place and waiting to have everything cleared so we could get going on everything. So, we're four months behind getting into a house that we're not even in yet. We couldn't get ahold of anyone to help us. Also, we never received the closing documents and we closed in September. Yesterday, my wife talked to a gal named Julie and she finally sent the paperwork.
Communicating with Vanderbilt during the loan process was pretty easy. It was real quick getting an answer if we had questions. Everything was real good with our dealings with them.
I had a good experience with Vanderbilt. Everyone was very friendly and they did everything they could do to make sure everything went well. They called a lot to keep me updated on what was going on and what they were waiting on.
Vanderbilt was really good to work with. They gave us follow-up calls and letters. The rep we had did everything that we asked.
The online process was easier than having to go to a bank or go in person. The application and underwriting process took a couple of months but that was because of having to turn in other information and we had trouble finding a mover and stuff like that. Other than that, everybody was really helpful. They answered my questions if I had any and they were all really nice.
My heart was broken after my fiancé was denied credit. We read that you deal with all types of credit. You claimed his debt to income was not good. Well it is odd to me. He has great credit. All his bills are paid on time. We are selling our house to move closer to my kids and grandkids. It is a shame that he made all mortgage payments on time for over 4 years. You need to change your advertising to people who are not within certain debt that you cannot do anything for them. So we would never gone the manufactured home way.
The customer service with Vanderbilt reached out to me. Whenever they had information, they explained it to me, and then we went from there. They were very detailed. Communication-wise, they were very helpful. The emails that they sent with the details of the loan were really good. I liked it.
I applied for the loan in mid-May and I closed on the house the 24th of June. Since it was a repossessed home, it took another four and a half months to get it over here and set it up. The Vanderbilt rep never answers her phone. So you leave a message and you'll have to wait for her to get back to you. Usually, when you're waiting for somebody to get back to you, you sit there and you wait and wait. The minute that you get up and do something like leaving the house, going to the store, or going to the bathroom, that's when the phone will ring. It never fails. She was always really polite and helpful.
I got an insurance settlement and I wanted to pay a big chunk of money down on the principal. But I cannot get anyone to tell me if I need to send them a cashier's check or just send them a personal check for $35,000. Vanderbilt has several people that answer the phone and just sit there waiting for an agent to come to the phone and you never get the same person twice. So you have to start the whole thing over again to tell them. So it's really inconvenient that way and it takes way longer for me and the person.
The loan specialist kept me informed anytime anything changed with the numbers. They also kept me well-informed of what was happening, what the process was, how long it may or may not take. If I had questions, they were really good about answering those. The lending process was very transparent. I can look at it and know what I have, and they also explain it to me. I'd like to give Tammy a shoutout. She was really good. Overall, Vanderbilt is a Rockstar.
We started the process back in April. But we had to cancel that loan and do another one in August. We got approved. So it was quick process the second go-round. My loan officer was very attentive. Any questions I had, he would answer them or call me back. If he had to find out something, he would call me back. We were satisfied up until the closing table. The closing officer told us that our mortgage didn't start until after we received the keys. They have some kind of promo going on where you don't pay a payment till 60 days after your loan. So we were thinking we don't pay the loan till it was 60 days after. The closing officer told us that if they didn't give us our keys by December the 6th, it will push the first payment not being due to February instead of January. But whoever we talked to about the mortgage last week, they were telling us that it's gonna start January regardless of when we get our keys.
It went very well with Vanderbilt. They were highly recommended by our home builder and their representatives were excellent. We heard from them at least two to three times a week, and if we had any questions, they had answers right when we asked. We are going to love our home.
The application and underwriting process took about three months, which was a lot longer than expected, although I guess due to the COVID-19 and everything going on. I only dealt with the home builder and they dealt with Vanderbilt for me. They were like the middle person, so I only got the information when they got the information. Once it got to the point of closing, when I actually was able to talk to Vanderbilt myself, it got a lot simpler. I could call them anytime and they’d explain anything I wanted to. They also would call me at least once every two weeks to check to see if I had any questions before we did the full final closing. They kept me up-to-date on everything and walked me through everything.
Then if I left my loan specialist a message or even I left it with another individual, she always called me back. For me in West Virginia, that was after business hours when I’d get a callback, just to make sure that I was taken care of and that I didn't have any more questions. It meant a lot to me, that even after business hours, they would still reach out.
The application and underwriting process with Vanderbilt was very quick and very accurate. So, it did not take long at all. It took about two weeks. It was here and there and were little things that added up over a period of time. My wife handled most of it and she didn't have any questions because every single detail was explained so well from the get-go. The process was right on the nail head.
Vanderbilt helped me a lot and I'm really happy about it. But the thing is they brought the mobile home out to us here on our land, but they haven't set us everything up yet. So the mobile home is sitting there still. We haven’t moved in yet. There were certain things that we tried to go through to get financed but they didn't help us. But Vanderbilt helped us. They kept us updated on everything that what we needed and what needed to be sent to them. They told us upfront what kind of documents we needed and we got all the documents. Then we sent everything at one time. After that, they never called us again until they fixed everything for us, which was good.
We've been trying to go around, trying to get application here and there. But companies kept denying us. We kept praying and never gave up. Then finally, Vanderbilt gave us an opportunity to go with them. The reps that helped us were pretty professional with the way they talked to us. When we turned in our application, that first lady that called told us that we were approved 93,000 loan. From there, we started working on everything. They were working as a team, which they were doing a good job.
Applying with Vanderbilt took about a month. We weren't able to get them some paperwork and so they took the time to reach out to our employers for us. We worked with Andy and Misty. We liked Andy's response time and she responded quickly if we had questions. Overall, Vanderbilt is clear about everything in their process and they did pretty well for us.
Working with Vanderbilt Mortgage was a smooth process. I got a good rep and with their help, now I have a home.
Customer service at Vanderbilt was great. I gave them what I needed, signed all the papers and everything went smoothly. The process took a month and it wasn't a big hassle. The reps answered all the questions I had and were very helpful.
Applying with Vanderbilt Mortgage took about a month and the whole process was pretty smooth. The rep we worked with was great and she was always on top of any questions that we had. Vanderbilt communicated well with us through phone calls or emails.
We started filling out paperwork at the end of August and we closed second week in October. In the beginning, everything was great. They explained everything really well as to breaking down what our payments would be and what part was gonna be going towards the home loan itself and an escrow as well. But they could have been a little bit better in communicating. We were working with someone named Hope first and then it was Brittany. I would call Brittany's extension and leave a voicemail and then hear nothing back. I did that a few times and sent an email and still got nothing. I then ended up trying to call Hope as well. I was told it was put to someone named Monica over in some other department. It was a lot of back and forth. But overall, the process was pretty easy and the way that they have everything laid out.
The home buying process through Vanderbilt was fairly good. It’s in Louisiana, and due to the fact that we put our trailer on a rural area, we didn’t qualify for the money for the closing. So, we had to come out-of-pocket. Also, we didn’t know about the initial extra cost to put your pole down and your electric because we're like on a 2.3 acres of land and it's a part of Baton Rouge that’s in a rural area, but East Baton Rouge is covered. But it’s Louisiana that you’ve got so many problems that you got to deal with. They wanna force you to sub-divide your property. Then you have problems with your permit because the house was delivered during the pandemic. It came from the manufacturer with the code for Louisiana. We have to get an address.
Now, the address, we want to just use half cause it’s already a trailer on the 2.3 acres, but they wouldn’t let us do it. They still shipped the trailer from that to that original address, and then they had go to the East Baton Rouge to get permits and stuff that you need. The rep didn’t tell us about these. We just went back up there until they got the other guy, James, who used to work in the legal part for Vanderbilt. All he was concerned about was as long as he got his commission. Everything else was good. The application process was fairly smooth.
All around, I've had a pretty good experience with Vanderbilt. They were very upfront and forward about everything from the start. Vanderbilt was great to work through. I did appreciate that part of the home buying process, because it was a lot easier because of them. Natasha was the rep I worked with. She was always helping me out in every way that she possibly could. She was always really good with me. She did a great job. Vanderbilt is a great company to go through, and I can't wait to be able to go through. The number one thing that I did like about Vanderbilt was the insurance. The insurance through them at my house is always gonna be worth what I paid for it.
The application process with Vanderbilt was really quick. I had applied for the loan. Then, I'd gotten a call a few days later just for some clarification stuff. It was easy as that. It was pretty seamless. I didn't really have much work to do involved with it at all.
We decided that Vanderbilt was gonna be our best option where our credit was at. The consultant did good, was very thorough and kept communication with us really well. The application and underwriting process were fairly easy.
It was pretty easy to communicate with Vanderbilt during the loan process. Everything took about three and a half weeks. They worked with me to close the loan, and Bill was great. The guys that came over and told me how to work the things inside the mobile home were great too. They're really nice, polite and generous. The lady that I talked to over the phone that takes care of all the maintenance issues was great as well. Vanderbilt treated me well.
Steve was my initial contact and he was amazing. He kept calling back with different suggestions. Anytime there was an opportunity to adjust the rate, he offered me those adjustments. Vanderbilt offered the best interest rates. Then there was another young lady who worked directly under Steve and she was phenomenal. She reached out to me after work hours, and I was so apologetic for her having to work those long hours. She definitely was helpful and very pleasant. The process went smoothly and didn't take long at all. From the phone calls to the emails, everything was good. Vanderbilt was very informative and forthcoming with information. They were available when I called or they returned my calls in a timely manner. Anytime they said they were going to call or email, they did.
Vanderbilt did the best they could with the way the world is changed today. They did what they could with the resources they had. They were very professional, very understanding, answered questions that I asked them, whether by email, by text or by phone.
The application process with Vanderbilt was easy but long. They approved me and I got a brand new home. I was very comfortable working with the rep. I'd call him and asked him anything, he would call me in 30 minutes. He messaged me left and right. I also never had a problem getting in contact with anybody. I don't even recollect nobody ever having to tell me, "Let me check on that ‘cause I don't know. Let me call you back.” They always had the answer there for me. Working with them had changed my life tremendously. I would have never thought I would be buying a home at this time in my life. I was planning on being going round and round the world by now. They made it plain and simple and made me feel so special.
We've been in the army for 20 years and we've never owned our own home because we’ve moved around every three to four years. Coming home for us meant that we finally got to own something that belonged to us. And we went into this with extremely low expectations because we have heard horror stories about purchases and especially on a mobile home or a modular home. This is our first home purchase. and we didn't know what to do and how to do it and we didn't understand a lot of the terms. We've bought vehicles 100 times over the years, but as far as the home loan, they are very, very different.
Working with Vanderbilt was literally the easiest part of the home buying process. It was extremely effortless and there was a two to three-day turnaround. We didn't have any issues with them. We spoke to a couple of different people from Vanderbilt and we were constantly in the loop. The communication was great. Even if it wasn't actual phone time, we received emails and correspondence. They went above and beyond to help us get what we needed and I did a lot of email and scanning of documents.
I actually had tons of questions prior to the actual approval. My biggest concern was the down payment. It took us a little bit of time to come up with that down payment because it was pretty hefty. And one of the reps, Ashley, went over literally everything with me to make sure that I understood the timeline and how everything broke down. She answered questions that she probably wouldn't have under normal circumstances. She was giving us different scenarios and she told us we have 120 days to get the down payment in and it didn't take us that long. She was constantly, "Just don't stress. It's okay. We're gonna work with you if something happens and it's not in on time, we can revamp things. It's not gonna be that big of an issue."
She always called me back, which is a big thing for me. We get that a lot when you're trying to do business with somebody and you call and we realize that everybody's busy. And at the time a lot of people were working from home and she didn't hesitate to always get back to us. We also received documents in the mail and they outlined everything for us. So it was a pretty great experience.
We actually recommended Vanderbilt to somebody else. They absolutely loved our home. And they were talking about building and we said, “Look, the process itself was super easy. We filled out the application online. Somebody touched base with us that same afternoon. Two days later, we had an approval and an approval amount. And then it took another a couple of days before we found out what our actual down payment was.” My sister said, "Wow. That's pretty impressive. It took us several months to get an approval just to have a home put on our land."
It's been a lifelong goal for me to own something of my own and to purchase a house and do something for the benefit of my kids. Vanderbilt Mortgage made that possible for me and I'm very grateful. Their application process was super easy. It was self-explanatory. From the time I applied till the time I got a conditional approval, it was only four days, which wasn't very long at all. It was very last minute when I was informed that I needed a B-seal inspection, but other than that, I didn't have any issue. Ashley had the best customer service skills out of everybody I talked to. She's very helpful. Every time I had a question, she always knew the answer right away. She seems to really care about me and my family and getting us into a house. I don't see that a lot.
Vanderbilt Mortgage worked with me to make sure to ask the right questions. They were really consistent and there was open communication too, but I wish the process was a little faster. I know a lot of paperwork takes a while, but the process took three months and it's just so long. Still, they were very helpful. The representatives informed me of all the rules through each part of the contract. They made sure that I understood everything before we went forward. I had two simple questions and they answered them right there. They were very informative, friendly, nice and positive. They also made sure to inform me of all the little things. There was something we were not allowed to keep and I'm glad they made sure that we knew that. I thought we would get to keep it, but it was something they take with them.
The lending process was easy to get through. The Vanderbilt rep was nice and she helped me through everything. She chatted with us, talked to us through the loan and it was super helpful. Everything was all smooth.
It was very easy to deal with Dwayne and the mortgage guy (Brian). They were able to answer all my questions and point me to the people that I needed to speak with and get things accomplished. It took minutes to fill out the application, but the underwriting took a while. I used my own land and there were some issues with the property that I had to take care of, but once I got my issues squared away, it was within weeks from closing that out. Keeping me apprised of what was going on could be improved though. They could've let me know if things weren't clear on the deed and that would hold up the time for the underwriters.
Dwayne was really helpful. Lee, who stepped in and helped me once it got into that phase, was really helpful too. Lee dealt with the deed part of the land in the whole process, so his part was following up with the underwriters and making sure that they got all the information they needed in order to do their part when the land is involved.
I feel very comfortable with Vanderbilt. When I first applied, I was anxious to try to get things going. After dealing with everyone and going through it, I'm surprised it's done and I'm in the house. I'm very satisfied. I've got other land that I'm gonna look for rental properties, and I'm looking to go back through this whole process again with Dwayne in a few years.
The rep was excellent. I felt very comfortable working with him. The process took about a week or two and I now have my new home. I love it.
Everything went great. The process was not as long as buying a car. My husband and I have our own home finally. Everybody was very pleasant. They explained things in detail to me if I didn't understand. I have already recommended my son-in-law and my daughter to them.
We started at the end of February and closed at the beginning of September. We ended up having to redo the application but it wasn't on Vanderbilt's side. In fact, they were great. They were able to transfer all of our information on the old application to the new application and get us closed. Things were a little complicated in the beginning. My husband is a pastor and the way that his income is shown on his taxes is very different than a standard employee. There wasn't a whole lot of understanding in dealing with that so we ended up having to go to the upper management through Vanderbilt. The guy was able to help us and we ended up having to amend our taxes. We went from a self-employed status to a W2 employee because there wasn't any way to read his taxes without doing that. That was the part that made the process take so long.
It was definitely a good experience as far as communication goes. On a scale of 1 to 5, it's a 4 out of 5. I wasn't always able to get ahold of who I needed to speak with but they would always call me back in a reasonable manner. If I needed to know something right then, they would always transfer me to someone else in that department who could help me with it and they were definitely really accommodating. We had a unique situation that doesn't normally happen with a lot of people and they were really good to make sure that the right people were contacted to be able to work it out for us.
I ended up having two reps. The first was Laura then we were transferred to Todd. Both did a great job. Laura was super helpful on the front side of things and in getting everything transferred over for us. She was understanding of the situation and the reason that we needed to get transferred over. She made that process really quick and smooth. When it came to having to transfer things over, she was able to get in that old application and I didn't feel wronged or I had done anything bad for wanting to transfer my application over. On the backside of things, they were able to take care of everything that we needed and as far as the transparency goes, they were really good in communicating exactly where we were in the process. I wasn't left in the dark about anything.
Doing business with Vanderbilt was easy. They were always available and willing to talk. The main thing that I would hope for improvement for the next family that comes through is just do some research as far as the different occupations that are out there and the way that taxes are handled for different occupations, not just the standard W2 employee. Vanderbilt could also set some systems in place to make it easier for people who are either self-employed or have a unique position that isn't even necessarily self-employed.
Everything was easy and smooth. I work out of state and I was able to get a lot of stuff done either through email or over the phone instead of having to go to an actual person. It really streamlined the process and made it a lot easier for me. They were also able to answer any questions I had. The only thing was I've done part of my application online and there were some stuff that weren't included. I had to kind of go back and forth with them a little bit on that. But there still wasn't any issue. It could have been completely on my end misreading directions. It was very quick process.
Vanderbilt's process was really good and took about a month and a half. It was very easy. What I really liked about Vanderbilt was that they were answering all my questions. However, when I would have questions, I give them a call but they wouldn’t pick up the phone. But when I would email them, I would get a faster response.
Vanderbilt was the first place I tried and got right in. I started in May and we got the title maybe a month ago. It did seem like a while but everybody was great. I felt like I was bugging once in a while, which was when COVID first started to hit, and Eric would email me back. He was really nice and good to work with.
When I did the application, it didn’t take too long. It was within two or three days. They were very helpful with me. They keep me updated on everything. So everything's been okay. I was really pleased with them.
It's been a great experience, so far, with Vanderbilt. The application process went pretty smoothly. They worked with us on it, got us pretty close to where we want to be, and they're really helpful. Between getting everything ready and figuring out and working with everybody, the whole process took about four months. We started in April trying to get everything done, and we just closed two months ago. They could have more branches closer to home. We had to travel maybe a little over an hour to meet up to close.
Vanderbilt's reps are all pretty helpful and right on everything. When we would call them with the issue, they'd be very quick resolving with us. I was impressed with their willingness to help, to get everything in order, get everything ready to go and meet us where we needed to be, and worked with us to get everything adjusted. We've been trying to build our credit to where we could afford to get a place, and they worked with us pretty well on our credit score and getting us in and getting us approved for what we wanted.
The representative from Vanderbilt was friendly and accommodating and we had no problems communicating with her. The application process took half an hour and it was simple. Now, we have a new home.
We went through a manufactured home place and they gave us the option of Vanderbilt, told us that we would most likely get accepted there, that they were a great company, and we chose them to go through. The application and underwriting process took about a week. The loan specialist sent me a postcard that was just absolutely so sweet. It was a great experience.
The application and the underwriting process took a long time. I filed the papers in February and I didn't sign the mortgage until July 7th. Vanderbilt had stipulations. I had to pay off certain things, which had I known that it was holding things up, I would’ve paid them faster, but they didn't say that to me. They told me to take my time. Then they ran my credit check three different times like I reapplied to them three times. It was crazy. But once it all came together at the end, everything went pretty quickly. Then it wasn't the same person that I dealt with every time and that bothered me a little because I wanna call and talk to this person. But with this whole COVID thing, and they were all working out of the office, I figured it I probably messed everything up pretty good. It's a great idea that their insurance company covers all these things that most insurance companies won't cover as far as owning our mobile type home. That's a plus.
We kept having the wrong PIN number pulled because the properties were labeled wrong, address-wise. It took us a little while to get that fixed. But other than that, the process was pretty smooth. The rep kept in contact with us, touching base with us at least once a month during the process because it took so long. It took us about four months. But the closing was easy. It went well. Vanderbilt did great. Their lending process is great. We’d done everything by either email, virtual signing or us mailing them documents. They were very upfront with what they needed. It was all pretty much handled really quick and easy. It was a very painless process with them.
Everything has been so wonderful with Vanderbilt. I put in the application on February 24 and on June 10, everything was processed and finished. We had to get everything in by that date. It took about 125 days and the only reason that was pushed back a little bit was because of COVID. If they called and I wasn't able to answer the phone, I called them back and then vice versa. If they were not available, they were calling me back within the same business day. I've dealt with Jesse most of the time and he was very polite. He was very informative and very, very kind. Vanderbilt is very professional and very informative. It’s a good company.
The application was quick. But the whole process took about three to four weeks at the most. We had to put our down payment down and they pretty much approved it. It was easy to talk to our loan officer. We can call him at any time we had a question. The process was pretty good but I didn't like the down payment. Nobody wants to spend that much money. Other than that, it's a very good experience, so far.
We've had nothing but a great experience with Vanderbilt. The whole entire application process to be totally approved took about between two to three weeks for everything. I did the application and somebody got back with me very quickly. They asked us some questions about where we'd like to keep our payments, what would we be able to put down and we worked with that. They got us a better deal than what we were really expecting as far as our down payment and our monthly payments. We were just totally pleased.
The rep was wonderful. She answered all my questions. She was available any and every time that I needed to talk to her. Sending documents, we did it through email. It was just perfect. They praised me because I have gotten everything done, which usually takes about five weeks, in about two weeks. The transparency was great, ‘cause we have some messed up credit. Income-wise, we knew that we were gonna make it. But this is our first time home, so we've never bought one before. So, getting them to help us understand every step of the way was great. Once we applied, at first the down payment was 11,000. We were like, “Oh, okay.” But then when they finally came through, the down payment was 2,000 cheaper. We were able to get that paid off, no problem. Everything went smoothly. I didn't have any problems doing the loan.
Everything went superbly with Vanderbilt. The process took a while 'cause I had to have all the paperwork and we did mostly email. But it was really simple and easy once we got all the paperwork done. The holdup was on my end 'cause I didn't have all the paperwork with me. I had several teams of people but everybody was very helpful. They explained everything to me before I signed it. They even sent me paperwork showing what the loan was, what each monthly payment was and what it was applied to. The phone calls were very helpful. They also gave me updates once in a while like, "Everything's on schedule. We're looking at a certain time." They kept in touch and didn't disappear. They did their job, knew what they were doing and kept me calm so I'm very happy with it.
The application process was very efficient and it was very easy to take care of. Due to the fact that we changed some things in the process, it took at least a couple months. The loan specialist contacted anytime anything changed or she had an update. She was right on point. Vanderbilt communicated well and did just about everything that we asked them to do. If we had any questions, they were very easy to contact. They told us everything we needed to know and sent our paperwork on time.
Chris ** with VMF went above and beyond to help relieve some stress for me while I was on maternity leave and waiting for my benefits to kick in! He was able to extend two payments for me which was such a big help! I definitely suggest giving VMF a call to see what they can do for you if you need help making payments!
I was sold my home in August 2005 and Vanderbilt approved my credit. I was proud that they were giving me a new home. After that problems with the home surfaced and the people I talked to were rude and did not want to help me. I was left with many repairs that I did not have the money for. The Vanderbilt mortgage company was always kind to me. I am just glad to get the home paid for and be able to do some repairs.
It's been really good with Vanderbilt Mortgage. They were really easy with me getting up my down payment. They were always concerned and helping me in any way they knew how to.
They are very good, professional and understanding. I had no problems. I call and if they aren't available, they call right back. The are very reasonable and easy to deal with. I would refer them to anyone.
Everything went well with Vanderbilt. I went through a divorce and I had to get the trailer house out of my wife's name. It was already in the Vanderbilt account. I knew how they all worked and how everything works and it's just easier to stay with Vanderbilt. The process was easy. There was good contact back and forth. Every time I needed something, they just sent me an email and I got it. It just took a little bit over one month from beginning to end and I’m satisfied with the timeframe. The rep I worked with was good too. She always answered my question.
We were told we had two options to choose from. The other company wanted to have the land with the loan while Vanderbilt gave an option where you didn't have to have your land with it. The loan process with Vanderbilt was okay. But we had to call them a lot throughout the month and get information. It started in January. Sometimes it was a little aggravating because we had to constantly figure out why something wasn't going through and why somebody needed the information. Instead of them calling each other all the time or emailing each other, we had to end up calling and getting stuff figured out. They would contact each other sometimes though.
We had some delays because of the COVID stuff, but everyone I worked with was really helpful in letting me know what information I needed to provide and what the next step was. The online application process was a little bit confusing but it was just me not being really computer savvy. But everyone I dealt with was doing the best they could and we made it through.
The application and the underwriting with Vanderbilt Mortgage took about six days. It was not too terribly long. The first person I started with went on leave and it was all during the COVID. I had to send paperwork a couple of times which kinda sucked and there were a couple of times where I had play phone tag with them. Also, they told me that it was gonna be 90 days before my first payment would be due from the time they would give me the keys to my house. But that was not really the case. Other than that, everything else was quick and smooth and easy.
Vanderbilt was one of our first choices to go to and the lady that assisted us said it was a good company to have our mortgage with. She was really helpful. The process was pretty easy and they were very upfront with what they needed. I did everything through email and then my husband would get the call if there were any. The process to get qualified was less than a week and then it just took us a month to get the mortgage ‘cause we were trying to get the downpayment.
It took about 10 minutes to look through everything in the application process with Vanderbilt Mortgage and we are happy with the rates and terms we received. Their reps were pretty good and informative and everything went smoothly.
Vanderbilt Mortgage said that due to some things that had changed, there were a lot of questions being asked. I didn't know what kind of new laws had been put in place that caused Vanderbilt to had gone through as much as they had to. They went as far as they had to know where I was putting my trailer so they would know if it was in a flood zone. It was not in a flood zone but they had to get all the information, which was frustrating to me because I never had to do all that before. I purchased a mobile home for the last eight years and this was the first time that we had to jump through as many hoops to be able to purchase a home. But they got everything taken care of. It was just extremely long and tedious to get all the I’s dotted and the T's crossed. Overall, I’m fairly pleased with the experience.
My mom bought a house through Vanderbilt and was recommending me there but because of my credit to debt ratio, my downpayment was too much to come up within that time allotted. Other than that, their reps were all really sweet, nice and helpful and everything was great.
The place where we got our house from told us that Vanderbilt would be the easiest company to get through. They said they would give us a loan and 10 days after that, we were starting on it. They called us about a month before our first payment was due and went through how much we owed. They were great.
I'm a thousand times pleased with what Vanderbilt has done for me so far. My Vanderbilt application for the mortgage went through within 36 hours after I initially filed them. The loan process went really well. The mortgage, the principal, the escrow and all that was thoroughly explained in detail and everything was as it could be. I was very well pleased with their rates and terms.
The salesman took the information to see what we were qualified with. Getting the mortgage through Vanderbilt took about a week and everything was good.
Applying with Vanderbilt Mortgage went fast. The home we got is kinda small but we love it. So far, we're satisfied with our experience with them.
We are super pleased with Vanderbilt. We don't have a credit score established and they were willing to work with us. We put in for it and then we were denied due to some taxes that we needed to file. We did those and the the application went through within a month. We worked with Milagro and she was very friendly. She explained everything to us so we could understand. She communicated with us throughout the process and let us know if we needed anything. She told us to reach out at any point but she took care of everything. I've told my brother about them and hopefully, he'll be able to do it too.
I have been with Vanderbilt Mortgage for 17 years. In this terrible year of 2020 I was behind. I talked to customer care specialist Chris ** who came up with a plan to get ahead. He deserves a 5 star rating. Exceptional service.
The mobile home place that I was looking at recommended Vanderbilt. Kelly was the person I spoke with trying to get all the information on whether or not we would be approved. It took a little bit of time because my father didn't have the correct documentation. But once they came through with the number that they would give us for our loan, it went fairly quickly. It was a very emotional moment for me when they gave me the official approval notice and Kelly was very supportive. Then, they passed me over to Laura, who was always available for questions if I had any and was willing to work with me on getting her the documents that she needed, though some of it took a little bit of time. The two ladies that I dealt with were both very supportive and encouraging. Vanderbilt was wonderful. This is the first house I bought and they were very helpful.
We applied at the place and went back. Then to get everything submitted and turned in, it took us about two or three months but it might have been because we kept having to switch between people and stuff kept coming up missing. Overall, Vanderbilt was nice, great, and helpful.
We didn't have any trouble with Vanderbilt and the application was easy. They were good to work with. Also, I like my home although there are a couple of problems that have to be fixed.
We had to call and speak with them a few different times on the customer service. They were polite and they explained everything well. We also liked their rates. Their reps seemed very knowledgeable. Any questions that we had, they spoke to us on a normal level. They didn't try to tell us in Greek. So that was very good. Some of the lenders we were talking to I was like, “What? Wait, what are you even talking about? No, go back.” The process went a lot smoother than I had expected. This was our first home that we financed and it was a lot less scary than we thought it was going to be. So far, so good.
Vanderbilt's rep always called and kept me updated. The process was easy. It didn't take two or three weeks and it was done.
Everything is going all right other than the trailer company not getting here and getting the block ready like it was supposed to be. But Vanderbilt kept everything taken care of. But the process could’ve been faster. From the start and to get approval, it took about four weeks. Other than that, I’m pleased with the way it went. They've done their part.
The communication is terrible the people that work with my loan never answer or call back. I just want a follow up and can't even get that!! I wouldn't recommend.. I'm taking my business elsewhere!!! ✌????
The application process went well. They treated me well. I did owner financing for the home that I'm in for five years and its mortgage. I have been making the payments to Vanderbilt for the past five years. So when I decided to put this in my name, I just went to Vanderbilt. They did a good job in closing my loan. I was pleased. The only thing was we had a glitch at the end, but they worked with me to get it straight. I was a 1099 employee and they approved everything. Then when it was time to go to closing, I came back and said that the income wasn't correct. So we had to make some other adjustments. But they helped me with that. They took care of the problem on their end who made the mistake.
My loan processor was Allie and she was wonderful. She was honest with me from day one with everything. She would return my phone calls or emails fairly promptly and she was always in a good mood. She would always be nice. She would listen to my questions, and she would do the research that I needed to get the answer and get back with me in a reasonable time. Vanderbilt worked with me and did what they needed to do to help me and made me feel like I was important. So I was happy.
The Vanderbilt Mortgage rep that helped me with the home loan process was great. But I’m trying to get my insurance changed over. So Vanderbilt is waiting on me because I’m trying to get in touch with my insurance agent.
I got Vanderbilt through the trailer company and the application process went smoothly. The rep took care of everything for me with no problems and everything worked out good for us. Vanderbilt got us the home that we wanted and we haven’t had any complaints about them so far.
My mother said I wouldn't have any problems with Vanderbilt and I never did. Their application process was easy and didn't even take 20 minutes. My loan rep was all right. If I ever need them to call me back, it would be good. My rep was a really nice guy and helped us through everything. It was easy communicating with him until we signed the papers. In the beginning, he did really well with everything we had questions about. But we can't get any calls back now. My girlfriend had called in three or four times and we left the messages. Other than that, we got a lot model and I love the quality of the build. It's really good. The whole process took about two months with everything.
The application process with Vanderbilt was easy. It took about a month from the time that we started until we signed the papers. Everything was fine. The people that worked with me were really good. They were really professional.
My credit is not that great. Also, my wife filed for bankruptcy four years ago. So with our income, our credit situation and with what we were wanting, Vanderbilt Mortgage gave ve us a fair deal. The application took about 20 minutes. It wasn't very long. The only thing that really took so long was because we couldn't make up our mind which house we wanted. Now we've already got our house and it's already set up, for the most part.
We went over a little bit more than what we wanted to spend per month but in the long run, it would not be as bad as we thought. I was also including the lot rent, but we had talked to my wife's parents and wound up putting it on their property. Now, we won’t have a lot rent so the little bit more we have on our house payment isn't that hard. If we would have the lot rent, I probably wouldn't have taken it.
When we first talked to the rep from Vanderbilt, she said that she was busy and every time we called, she couldn't pick up the phone. But for the most part, she’d call us back in a timely manner. Also, Todd was really good, and Abbie was the one lady that we talked to quite often and she was the one that would call us back most of the time. They did a good enough job. Now we're wanting to set up our house payment every two weeks but I don't know who I need to contact. But they did say that we could just call than they could point us in the right direction. For the most part, we had a great experience with Vanderbilt Mortgage.
I filled out the Vanderbilt application and my boyfriend sent it to them. The guy wasn’t there that Friday but I brought the paperwork up there. One of the ladies who was like the receptionist made a copy and put it on his desk. Two weeks later, the guy from Tennessee was like, “I need this.” I told him that it has been up on the other guy's desk for the past two weeks. I didn't know why that guy had not faxed it to him. I told him that if my boyfriend was not happy then I was not happy. They would need something from him but they would call me every time. Every time my boyfriend would try to call, he could never get the guy that we were going through on the phone.
They had my boyfriend's number and if they needed something from him, they should have called him because I told them that if they could not get a hold of him, they should just leave a message and he would call them back. He would know exactly what they were talking about. If they need something from a specific person on the application, they should call them. When my boyfriend calls, he should be able to get ahold of them instead of them calling me instead.
The loan officer we had was great. I had no problems with this person as well as the guy in Tennessee. The one I had a problem with, however, was the one in Sumter. It was a whole communication thing. It was pretty much a failure in communication, especially when it came to my boyfriend. The guy wanted to give us a gift card for $2,500 to get our stove, fridge, washer, and dryer. We said, “No, we can’t. There’s nothing at Lowe’s that’s in stock.” The stove and the fridge each cost $1000 each, not to mention the washer and dryer are at least $500 each, if not more. I bought all these appliances before. $2500 was not gonna cover it.
Also, we were not told that we could customize certain things in our house. The guy that came out and fixed a few things that were wrong was like, “They don't tell you this, but…” We were gonna replace probably our dining room and our front room with ceiling fans with the light in it. That same guy came out here and fixed the front door that was crooked. You had to pull really tight to get it to click then there’s a big old gap at the top so if it rains, the rain would come in. One of our windows was broken and a few other things. That guy was the one that told us that we could have just had the few customizations that we would have liked before we signed the paperwork.
From the first day we went up there to the day we saw on the closing paperwork, the process was between 30 days and 45 days. Overall, I’m happy with the Tennessee office and pretty much everyone, except for the Sumter office. But the communication could have been a little bit better. Also, we can do the payment but it's a little high. Other than those, I would definitely recommend them. The overall quality is pretty good. There are just the little things here and there that we noticed, but it's not a big deal. My boyfriend does construction so he can see it pretty much before anyone else can.
Going through Vanderbilt Mortgage was a good experience. The application and underwriting process went fairly quick and smooth. I filled out the application at the seller and they sent it in. Vanderbilt then contacted me with any additional information they needed and I sent it to them. They had my approval in about a week. They were pretty thorough. We wanted to use the home insurance that we had. It was gonna be included in the loan and we liked the company that we had. Vanderbilt worked really well to get our own home insurance with the company we liked added into that. It was a really smooth transition.
The rep he was really helpful as far as getting everything together and communicating what they needed on their end. He was the one who was able to work in our home insurance and he did that no problem. He got in contact with who we had our house insurance through and worked that out. It went pretty smoothly and we didn't have to do anything.
Getting ahold of each other was really easy. If I was at work and I couldn't get to my phone, they'd typically contact my wife. They were in communication with both of us. We also had direct contact with the person that was overseeing our loan. And usually, if we called, couldn't get through and left a voicemail, they'd call that same day. Communication was really good. Vanderbilt was really transparent. Before we even signed the loan, they gave us all the paperwork that we can look over. They let us know what our interest rate was, what our payments were, and how much was going into escrow. They were really upfront about it.
Everybody from Vanderbilt Mortgage has been really helpful all the way through. The application process went well. Everything is okay.
Vanderbilt Mortgage is the easier one to do a loan with for manufactured homes. Their lending process was transparent. The application and underwriting with them took about 30 days. They were easy to communicate with. We used the e-mail and I talked to them on the phone. Their knowledge was impressive. They’d either come back with an answer on the phone or they would e-mail me as quick as they got an answer. The loan officer seemed really nice and she knew what she was doing.
Vanderbilt was very helpful with the application process and I had no issues. It was easy to communicate with them and I could call the rep and I would usually get an answer. They called me every week or so to make sure everything was going good.
The application with Vanderbilt was easy to fill out. There were no trick questions. This was my first time buying a house and it made it very simple. The application took me maybe 5 to 10 minutes. I filled it out the day before, and then I knew how much I could borrow the very next day. Everything else was pretty straightforward, but whenever I received the phone call about what I could borrow, I really didn’t know some of the words that were being used. So, I had to ask questions about what some of the words meant because it was my first time buying a house. Other than that, I’d say they should keep it like it is.
My loan officer was fantastic. She shot me straight and got the stuff done very quickly. It made it a great experience. She was very easy to communicate with, and she spoke great over the phone. She knew exactly what she was talking about because right when I asked a question, she immediately came back with an answer. My experience with Vanderbilt, overall, went quickly, it was easy and a great quality
I liked Vanderbilt's credit check. I went with them and applying was pretty easy. It took us two weeks. Their reps were pretty good but then there was a lot of confusion between the house place and Vanderbilt over the price of the home. Still, everything went well. Other people should go with them.
Vanderbilt Mortgage financed our house and they were good. My fiancee likes their people and has a cousin that works in their insurance department.
Vanderbilt's whole process was really easy. The application and underwriting process took about two months, which was fine for us because we were still on a lease. The person who we talked to was really professional and nice.
Paul and I heard about Vanderbilt through Oakwood Homes. We were impressed with our loan officer, and we were satisfied with the service. It was easy to deal with the loan, and communication with the specialist was good. Paul seemed to understand the whole process, too. We were very excited to close.
The rep was helpful. If I asked a question, she would answer questions that I didn’t even have to ask. She was good at explaining it too. She was in-depth and thorough. They let me buy a house and we’re supposed to do our first walk-through this week. Although I haven’t been in it, the outside looks nice. Our aunt used Vanderbilt too.
I bought my house through a manufactured home place and they referred me to Vanderbilt. I went and picked out the house, and within about a week, we went and signed on everything. They called and made an offer when we set up the loan. It wasn't exactly what I wanted so, we tried something different. They were very good to call back and they were quick about it. I still have the phone number of the rep we worked with. She said to call anytime so, she was very helpful with all of that.
Vanderbilt was transparent about everything. Rebecca, the loan officer, was good to work with. Anytime I had questions, she was there to answer them. From the start, the application only took about 10 minutes, but the underwriting took a week. I was impressed with the ease and that the loan specialist made things understandable.
I was looking at homes and when I decided what house I wanted to try to purchase, I was told what loan companies the builder worked with. And they recommended that I go with Vanderbilt, so I went with them. Everything took a good while to get finalized because my husband works with a lot of different companies, so it was taking them a really long time to get in touch with his employers. I told them that when the contract is up and he’s finished in the plant, he gets laid off then just waits for the next job. I was trying to explain to them the kind of work he does and they needed stuff explaining the gap period.
Also, there was one girl named Wendy who was kinda working on our stuff but she wouldn’t contact me about anything and it would be a week or longer before I ever heard from her. She asked me if there was any way I could get in touch with his employers, which would help out a lot, so my husband and I were trying to call whoever we could think of. He was trying to get numbers from everybody and we were calling and trying to hassle people into whatever we needed so Vanderbilt could get what they needed.
When I would call Wendy, I would leave messages and she wouldn’t return my calls. And I would email her but she wouldn’t email me back. When she did, it was just to say, "Hello. I still can’t get in touch with anyone, but I’m working on it”. So, I was really aggravated and I felt like I wasn’t in the loop, but I was doing everything that she asked me to do. If Wendy felt like she couldn't get in touch with anybody, she should’ve asked for a little more help or given it to somebody else earlier. And when I asked her if she could give the case over to someone else, it sounded like she was really upset that I asked that. She was kinda rude about it but she turned it over to her supervisor. Once it was switched over to her supervisor, they got in touch with everybody they needed to get in touch with and it was done.
The application and underwriting process was done within a week, which didn’t take long at all. It all went smoothly and the rep just asked us a few questions over the phone. We were told that we were approved and we went from there. The rep was quick to do the job and it wasn't a problem at all. Vanderbilt was very easy to work with. They have a lot of options with the bi-weekly loan payments.
My husband was looking up mobile homes on the website and he liked them. We decided to get one, and the application and underwriting process with Vanderbilt took an hour. It wasn’t difficult communicating with them and the guy who worked with us was nice. I liked how he was talking to us step-by-step. If we had any questions, we would text Vanderbilt’s reps and then, they would call us. Sometimes, they would text us back. Working with Vanderbilt helped us a lot.
Getting a mortgage with Vanderbilt was an easy process and they kept me informed the whole way through. They would give me update any time I'd call them and they'd reach out to me if there was anything they needed. There was good communication The process was pretty much what I expected it to be. They need a lot of information and you gotta make sure to get them the information. Everything was great.
Vanderbilt's lending process was excellent. The application and underwriting process weren’t that long. The reps were very nice and easy to talk to. They're very informative and told me everything I needed to know. So, they made it much easier.
I was buying a home and Vanderbilt was willing to work with me. The reps were very helpful and it has been good so far dealing with them. The only thing is, I've made my payment, and I haven't seen it hit the bank. Still, by working with Vanderbilt, I have a home. I’m so excited.
Everything went fine with Vanderbilt. I really didn’t have to reach out. They reached out to me every time. My rep was fine. I was pleased with the outcome. The only thing I wish that could have been different is the loan rate, but I know that has to do with my credit rating.
The rep from Vanderbilt Mortgage was really nice and everything went smoothly. It ended up being really easy and it was good.
Everything was great with Vanderbilt. They offered no money down with good credit and for the application, I knew the same day that I was approved. I had to sell my home first before doing the closing on Vanderbilt, but I was able to close fairly quickly.
We looked at different options and Vanderbilt Mortgage's payments were to my standards. We decided to get a mortgage loan with them and everything went pretty well. Their loan officers were also good.
I called Vanderbilt to ask for a one month deferral because the corona virus has caused my renter to lose his job. Travis the account rep I got was snarky and just very unhelpful... I asked for a supervisor and got Maria who proceeded to "explain the process " to me, however I never asked her to explain it! I simply wanted to file a complaint against a snarky rep. Then she refused to even apologize to me for the way he made feel! She said, I need to listen to the call first!!! REALLY? The first lesson in customer service is to apologize that ANYONE in your company made me feel the way they did! Why does she need to listen to the recording to apologize for the way I was made to feel? This is what is wrong with America today, I am basically paying to be mistreated and made to feel substandard b/c I asked for a one month deferral during this crisis!
Everything went smoothly with the process with Vanderbilt. It would have been faster but the way I work, I couldn’t do all the paperwork and stuff, but it went fast. The reps were nice, and they explained everything and showed me around. They fixed everything.
We had very good communication. I was getting emails and phone calls quite regularly updating the process. Samantha was the one I spoke with most often and she was the one who closed my mortgage. I've never bought a house so I had a lot of questions. She was always right there to answer my questions and to make sure I understood before she moved on.
We had family members that went through Vanderbilt before. We also signed up with them and the loan process took around a month to complete. The reps we worked with were also great and they answered any questions we had.
When I tried to get a loan for a house from another company, I waited for two months. Then I applied Vanderbilt and they worked pretty fast. I got an answer that I could start the process of buying the house within three days. The application and underwriting process took about two and a half weeks, which was pretty normal for buying a house. And anytime I had to call and ask them something about a payment, they were straight up and answered it quickly.
Brian, the rep from Vanderbilt, was down to earth and nice. The process was quick and smooth, and everything was understandable. Vanderbilt was helpful and kept you up with everything.
If I had questions, we could call them and they would give us answers. It was a good experience. We had no issue with Vanderbilt at all.
Vanderbilt Mortgage gave me all the information I needed. Things took place in a timely manner and everything was okay. The reps, Brandon and Rachel, were very friendly and courteous. I called back a couple of times to ask a couple of things and Brandon answered all my questions. If he didn't have the answer, he got to work where I needed to call me.
The rep from Vanderbilt with whom I worked was a sweet lady who helped us out a lot. I went with them for a refinance on a home that I've been in for 20 years and I got an interest rate that I'm pretty comfortable with. However, I got a check for $700 with someone else's name on it and it's not gonna do me any good. My house is all my money and that person never paid anything on my house. Vanderbilt wanted me to send the check back to them with a note saying that the other person no longer wanted to be on the account because of escrow. I still have the check with me. I don't understand what Vanderbilt is saying and they said they didn't know if they could write me out another check. If they can't, I would like for the amount to go to the new loan. I don’t wanna lose it. I’d rather for it to go to good use. Despite this issue, Vanderbilt has been very good. When I call them, their reps try to answer my questions and look up the answers for me.
My home loan with Vanderbilt went very well. I worked with different reps and everyone that I worked with was really nice. They were all helpful and they explained everything well. I'm overall very satisfied with that. We started our process in November and we just moved in to our home. It took a while because of the home center and rain, but now I'm excited.
All my neighbors and community is up in arms with the collections department of Vanderbilt Mortgage in Maryville, Tennessee. The largest mobile home financier charged me a 17% interest rates because my mobile home is not attached to land so they call it a car. Legally, they can do that. Ethically, is it right?
We were living in a 1986 model mobile home that had a leaky roof. It had mold in the house and my wife had COPD. So, it was time for us to get a new one. The application with Vanderbilt Mortgage was easy. The process was quick enough but they were all waiting on me. Their rep was okay but the other rep at closing just pushed the papers right on through. The interest rate I got was a little higher than I expected but I didn’t have a very good credit score. So that’s the way it goes.
Vanderbilt was great. We didn’t have a whole lot to do with them. They were pretty much on top of things. It was just emails and stuff. The whole process, application and underwriting, took about six months though. It’s not fun. Part of it was the permits that we had to get for the house, including a hardship permit. Getting those permits made the process go a little bit longer.
Vanderbilt had us sign our paperwork with a woman who did notary, and she was an absolute idiot. She wasn’t prepared, and didn’t know how to use the internet to get on for us to sign the document. I actually had to help her get on the internet to get into the DocuSign. I've worked in real estate so I knew how to do it. She was just an idiot. She didn’t even know the paperwork so it was weird. She was sick on top of that. It was just a bad situation. She did not represent Vanderbilt well.