Vanderbilt Mortgage Reviews

They helped me with everything I needed. They showed me each step and every time I had a question, they’d personally text me while I was working. It made everything very convenient for me. They were awesome. They made the process a whole lot easier for me, me being a first-time buyer and I don’t know anything about a loan.

The rep was a hot mess. She wasn't good at communicating. And so we would hear from higher-up people, and then she would give us a different answer than what they told us. Other than that, conducting business with them was easy.

The loan process took two months altogether and it was fairly easy to talk to Vanderbilt. But there was a big miscommunication with the guy I was working with. I thought I was getting a will included in my loan. When we did all the closing paperwork, I didn't read the fine print on everything and it said in there that I was not getting a will. That was my fault. Since I've found out about the whole will situation, I tried to reach out to my guy a couple of times but I always got his voicemail. I left my contact a couple of times. Overall, it was fairly easy conducting business with Vanderbilt. I have a knowledge of what to expect and what I was looking at going in. Vanderbilt is a good company. But going into it, you need to be aware of everything because there are things you can overlook that can impact stuff down the line.

Vanderbilt is a great company and so are its employees. Communication has been pleasurable and everybody that I talked to and did everything with was there for me. The loan specialist was just as excited as us about us getting a home. She was really fabulous and she kept me up to date on everything, which I liked. She answered all my questions too. On the whole, it was a hassle-free and good experience.

I decided to work with Vanderbilt because I got immediate response and people were cordial. My rep contacted me and we mainly communicated via email, which was my preferred communication. I liked how polite and responsive he was. It was so easy at times that I was concerned that things weren't getting done. I didn't hear from him so I got nervous but in reality, things were progressing in the timeline that they were supposed to. Everybody was helpful when I would call in. The only thing was that I got voicemail a lot when I would have to call in. But they responded within 24 hours. If somebody was looking for a mobile home loan, I would tell them to go with Vanderbilt.

Vanderbilt is number one in my book. This ain’t my first rodeo with them and they are the way to go. They are good at customer service. They will help you when your credit ain't the best. They will look out for you and give you a home. They are a very reasonable and honest company.

Everything was dealt with in a timely manner. This is the first time we ever undertook a purchase of a mobile home and everybody knew what they were doing. Vanderbilt is the servicing company to use if anyone is trying to venture down the same path we are.

Vanderbilt needed to work a little bit on their internal communication. The left hand didn’t know what the right hand was doing. I would get a call three times a day from different departments. They should have known what they were doing with each other instead of bothering me all day. That aside, I've been overall satisfied with Vanderbilt. The reps were nice to me and they answered my questions.

The quality of the build is pretty good and we like the space since we needed more. It's right around 2000 square feet. I recommend Vanderbilt.

The communication was pretty good. It got confusing sometimes when the phone calls didn't match the mail I received as the mail was usually late. Other than that, they had an open line for me to call them and clear any confusion that I had. The reps were professional and they knew what they were doing. Vanderbilt is a good company to go to. They're very precise and direct to the point. Everything’s straightforward and laid out.

Vanderbilt did really well. They stayed on top of my loan application. I had a girl who did most of the work and they would call me and let me know where things were at.

Vanderbilt was very helpful with explaining stuff to me and keeping in contact with me. They kept me informed by email and by the telephone. When I would have to call my loan specialist and another young man that I had to talk to, they would always be there. And if they weren't, they would call me back. They're a very reliable and friendly company. They would take care of you.

Doing business with Vanderbilt was pretty easy. The reps did an okay job and everything went smoothly. Their interest rates are a little high but other than that, it was fine.

The communication with Vanderbilt was really bad and there was never centralized communication. On some days, the rep would email me, sometimes he would email my husband, and sometimes he would email our Realtor. It was never all at once and was about different things. There were periods where we couldn't get ahold of him for a while. This aspect could have been better. Vanderbilt accepted our offer at the end of March and we didn't close until the middle of July.

There was a lack of communication between Vanderbilt and the home manufacturer. Things were bad at the start and I had to do all the running myself. But after I lost my temper a couple of times, it became easy to conduct business. Things were good after I finally got to talk in person with someone in Vanderbilt. They worked with me and got things all worked out. Vanderbilt is easier to work with than anyone I dealt with.

Vanderbilt had the best deal on the down payment with no closing cost. The communication with them was very good. Every time anything changed, they always contacted us. We never had to contact them to get any information. Instead, we were called and updated on what was going on. I had a very pleasurable experience with the whole procedure. We didn't have a house before and now, we have one.

The rep was good. There was no problem with the loan process and I would recommend Vanderbilt.

Vanderbilt's been fine. The whole process, signing the mortgage, getting all of the paperwork done, getting the house moved out there, was simple and easy. It wasn't too long on their end, but due to rain and the state of the lot I chose to put it at has delayed the process. But everything on their end went smoothly.

Working with Vanderbilt was seamless. The rep was very knowledgeable, nice, courteous and professional. ​I filled out a few forms and talked to a couple of people and they took it from there.

The first time I tried to contact Vanderbilt, I didn't get any response. But it was the middle of that whole COVID thing, so I just kept trying until I finally got somebody. It took them a couple of weeks to give me a callback. Then I kept getting handed off to different departments and different people. If I could have worked with only one person, it might have gone a little bit faster. But overall, it was not bad at all. When we finally got started to when we finally got finished, it was three weeks.

Working with Vanderbilt was really easy. I work nights and we got a lot of communication done through email. It worked really well for me. It took four weeks to get everything situated, and then I had to come up with the money. Everything else went pretty smooth and I got everything done.

I was approved for the mortgage right away. Though I haven't talked to anybody, they send messages once in a while.

My agent or loan officer was difficult to get ahold of. I would send him emails and he would turn around and ask me for stuff that I already sent him. I would tell him that I already sent the information but he couldn't find it in his email. The communication could be improved a little bit. I got the impression that Vanderbilt was overloaded with work and maybe that's what contributed to some of the issues. That aside, the process was an overall easy transaction. I’d tell friends to utilize Vanderbilt.

The application process wasn't very hard. The communication was good.

It was easy with Vanderbilt. The total process took about two months.

My son's got good credit so everything went real smooth. The guy who met us there when we signed the papers was super nice. I'd recommend people to go to Vanderbilt. They were real good to us.

Vanderbilt was good about letting me know as things progressed where the loan wasn't ready yet. However, there was miscommunication during the signing process where we had told Vanderbilt repeatedly that we would get our own mortgage insurance. They went ahead and my mother thought she was signing for a warranty insurance. Instead, she was signing for a warranty insurance and the underwriter mortgage insurance. That wasn't explained and when you get to that point, you don't have time to read all that. If my mother had time, they would have been in that meeting a few more hours. We weren't aware of that until we got the policy in the mail. We didn't like that after the fact, something happened like that.

Staying in communication with them was very easy. They would contact me if any changes were being made and what was coming up next. They let me know from time to time what I would be facing and explaining throughout the contract about this and that. The rep took things slow and she was all the time wanting to know if I understood what I was gonna sign. I'm impressed with Vanderbilt.

Vanderbilt did a credit check and everything came back okay. Their people talked to me and checked all my stuff out. They seemed concerned. The timeframe to get the loan went no more than a week. I was pre-approved so I liked it. Interest rates are always gonna be high and you just have to deal with it. But if I had gotten the loan through the bank, it would have been crazy with what they wanted for the interest rate. Vandebilt helped me buy a home and it's a whole lot better than with the banking that I deal with now.

Vanderbilt is a large company and they have multiple hands on things. There is a person that handled this and another who handled that. Sometimes one didn't know what the other one was or wasn't doing. It made it a little confusing as to who you were supposed to be talking to about something. It was also COVID and that elongated process like not being able to get the paperwork processed because things were shut down or the appraiser couldn't get out there in time. The loan is finished but we won't start payments until October. Overall, my experience was fine.

Vanderbilt was good about letting me know exactly what I needed when I was first filling out the loan documents. I had email correspondence and a couple of phone calls. They were always really good about answering my phone calls or getting back easily if I had questions. I mostly communicated with them via phone, which was perfect for me. The rate and terms I got were very competitive compared to what I could have gotten at a local bank. This was why we initially went with Vanderbilt. We couldn't get a manufactured home loan for anywhere near 6.25%.

I'm happy with Vanderbilt. They answer in a timely manner. My bill is due on the 1st of the month. I pay my bill when I get my Social Security check which is on the second Wednesday of the month and not the first of the month. If I get paid early, I pay earlier my bill as well. Vanderbilt never harassed me over that. I have an easy time making my payment over the phone through the automated line. I recommended Vanderbilt to my son and his fiancée. They are paying their new home through them now.

The process took a little bit more time than what I wanted it to. It seems like after I submitted my paperwork, it still took a while for Vanderbilt to go through it and get it processed. I submitted a year's worth of bank statements then they wanted something else. I submitted that then it was something else. Even if I submitted more paperwork than they asked for, still, it didn’t speed the process up. But once the ball got rolling, it was pretty smooth.

The loan process was pretty easy and the communication was very clear. I would recommend Vanderbilt at this time. My first payment isn't due until August 1st, so I haven't had to deal with anything other than the initial paperwork.

Any little thing that needed to go on, they always emailed us or called, and they were pretty good on that. It was very excellent. If they were busy when we called, they immediately contacted us back once they got opened. There wasn’t any delay. The process took about a few weeks to a month altogether. They did pretty good to me.

Everything went great. It was very easy to conduct business with them.

The times that I needed to communicate with Vanderbilt, it wasn’t difficult at all. They were there for me. When I made my calls, they put me through to the right person that I needed to speak to and I didn't have any problems at all. The rep had an answer for everything that I asked and if she didn't, she made sure she got back with me on it.

Vanderbilt was helpful to me and the reps explained everything to me. It would be a good place to get a loan.

The loan process with Vanderbilt was quick and it went smoothly. We had 10,000 to put down but they told us we had to do 7,000, which was 10% of what the trailer was. So that was good. The reps contacted me to let me know what was going on and what they were doing. They answered all our questions and provided everything we needed. I love all three bedrooms as well as the master bathroom. It has plenty of rooms and it’s gorgeous. I like how the shower and the tub are separate, the big walk-in closet and the two other bedrooms are big enough so kids can have a regular sized bed with toys and stuff, and the hallway is what caught my eye. It's different. It was one of my favorite trailers.

The reps and I were doing emails and calling each other. The rep taught me a lot with the email and she was very patient with me because I don’t do that like the DocuSign. People should go through Vanderbilt.

The loan process was very easy and went by very fast. Everybody from the first person I started with to the fourth or fifth person I ended up with was very helpful. I already recommended Vanderbilt to two other people looking for mobile homes.

The loan specialist that I dealt with was very proactive and worked ahead to get things done so that when it was time to close, everything was good to go, and it was an easy process. The complaints I have are with the actual setting up, getting everything installed and put together, and what all we were responsible for. I felt like we were out-of-the-loop on that. But as far as the loan process and everything with Vanderbilt, it was good. I reached out to them wherever I needed something. I liked that they were upfront, simple, and did all the hard work so that once everything was done, we just had to sign it.

We were able to get the loan done sooner than expected. Vanderbilt did a good job with that.

The process with Vanderbilt was pretty smooth. I had their extension phone number. I call and get an answer right away. But I didn't really have to reach out that much because everything was so simple and already taken care of. We had a pretty good deal.

The rep sat there with me and helped me fill the application out. He also helped me with all the questions I didn't know how to answer. 2 days later, they called me and told me I was approved. They were really sweet people and easy to talk to.

Vanderbilt helped us every step of the way and everything was upfront. Every question we needed an answer to, they answered. If they didn't know the answer, they found it for us. Even though I know a lot of people that work in those departments have really bad days, they still were really friendly. Overall, it was a good experience.

When I signed up, there were different people that I talked to along the way, and they explained everything. The loan officer also let me know what was needed and we went over everything. My experience was good. They explain things well and take you step by step.

Vanderbilt is easy to work with. It wasn't hard to communicate with them too. There's a time lapse on everything, but that's to be expected with what it was.

Vanderbilt was a wonderful choice. The whole experience was pleasant.

I did not have a pleasant experience with Vanderbilt. The process was pretty hard and I didn't get approved. Their agent needs to follow through from beginning to end. Once the process has started and a customer has initiated the application, they need to be very open and make sure the customer understands everything and they walk the customer through it. Just don’t leave them blind and have them waiting. They’re already going through enough stress trying to even go into the process. Even though I was very dissatisfied, I’m still gonna go back to Vanderbilt for my mortgage for my trailer.

I had an excellent experience with everybody at Vanderbilt except for the closing team. They really worked on getting things done at a tight deadline to get the purchase done. They gave me a notice of what I'll need for each step ahead of time instead of when we got there so that I could be prepared. Brittney, their rep helped me through the application and she went above and beyond to help me out. I was having some issues with the tax office and she was calling them after business hours trying to get whatever she could. She was my saving grace with Vanderbilt.

Once I knew who to contact, the process was relatively easy. Vanderbilt was easy to work with and they have programs for people who don't have a larger down payment. The rep took our concerns and took time to answer them the best that she could. However, we didn't hear anything for like 100 days on the status of our loan. I know that there was a backlog but an open communication is always nice.

We started the paperwork back in January and it took a few months for everything to get set up for Vanderbilt to say yay or nay. The timeframes could be streamlined a bit. Other than that, everything went great. The reps were straightforward whenever they needed something and we got it to them in a timely manner.

Vanderbilt was easy to apply with and they also financed mobile homes. I spoke to the lady that handled my application process the most. She was very friendly. If she didn't know, she would find out for me. She never acted like I was bothering her when I called. She communicated well. When she went on vacation, she let me know how long she would be gone, when she would get back, and if I had any questions, who I could ask for that would answer the question for me. The process would have been a bit shorter, but we changed homes midway through. Altogether, it took us three months. They could have communicated with us a bit better. A lot of times, it would take them a bit to return our calls, especially if we had concerns. But all in all, it wasn't bad.

I went through the process and it was pretty easy and straightforward. Everybody had everything already filled out and ready for me to sign. Getting the home took a while because we needed to get the land ready and get the house paid.

I was happy with Vanderbilt Mortgage. Their rep was very thorough.

The guy I was working with told me what all I needed to have ready and I got all that together. Then, I talked to somebody on the phone a couple of times about the payment and whether I'd want to do the two a month or once a month. He explained the difference in those and I picked the every two weeks. Then we went and signed all the papers not long after that.

The process with Vanderbilt was easier than we expected and we were satisfied with them.

We did all our paperwork through the guy that I spoke with with Vanderbilt. It was a brief signing up work. The lending process went well. I did have a couple questions in the beginning of the process that I would’ve reached out to. They could improve a little bit more on the communication end as far as understanding the whole process for buyers, such as ourselves, being first time homebuyers.

Vanderbilt has been wonderful. They listen. Every time they called me, they listened to what I had to say. They treated me like a person and not a number. They explained everything in detail when I did talk to them. I'd tell others to try Vanderbilt. If I can, they can. I had to come up with a pretty big deposit but I was aware of that in the beginning.

Everything was fine with Vanderbilt. Their rep is very polite, thorough and understanding.

The application and underwriting process took about three weeks to a month. The process was easy and the rep worked well with me.

The lending process with Vanderbilt Mortgage was actually a lot easier than I expected it to be. It took two and a half weeks and it was very quick. Their rep was very upfront and very active with us. She was really good at her job.

I dealt with several different people at Vanderbilt Mortgage and they were all through text messages or on the phone. So, I talked to someone different almost every time and I keep getting different information from different people, so, I'm not really not sure what is what. They said that the loan had been funded and my first payment will be due on June 1st. The process has been dragging on for a long time since November but that's really not Vanderbilt's fault. I blame it on all this COVID stuff. People are working from home and it wasn't like 10 years ago when I got a loan through Vanderbilt where you just dealt with one person. You did the application and it went through then you were done.

The salesman encouraged me to go with Vanderbilt. He said they're a good outfit. They have kept me informed with what they were doing with the mortgages and how I was coming along with my home. I’d be glad to get settled in my little home.

Vanderbilt told us one price, then later they told us another price. It went up and I have not had an answer to why it went up. Other than that, it took us about eight a year to get our house and I didn't have any problem with the reps I spoke to.

Vanderbilt communicated with me a good amount for us not ever sitting down face to face. Their reps were all pretty clear and concise and friendly. So, I'm pretty pleased. Everything's going good. I'd tell others to go for Vanderbilt.

Amanda, our Vanderbilt rep, was very knowledgeable about the product. The quality of the build of our home could be better, but in comparison to other manufactured homes, it's one of the best we've seen. It was a great experience. I'm happy, and I would recommend Vanderbilt.

Vanderbilt had the best rate. Their reps explained everything, what the process was going to be and how long it would take. I worked with several different ones. They were on top of everything. I knew upfront what they were looking for and how to go about assisting them in getting it. There was nothing difficult about the paperwork. It could be kind of intimidating getting a mortgage, but everything was very basic. Without sounding condescending, it was very easy to understand. My son bought a house and he was put through another finance company and he had a nightmare. Mine was seamless.I'm very happy.

Communication with Vanderbilt's been great. They kept us informed and updated on everything and we knew where we were at at all times. Everything with the home loan process went smooth. Everything went right through. The loan officer did a really good job.

It took at least two months to get all the paperwork done with Vanderbilt and I could have been told more information about what was needed or why the process was getting delayed. I would have had the house in the beginning of the year instead of three to four months. I was going to pay my first payment on April and now, I got to push it back to May because I haven't been in my house for 60 days as it wasn't even ready for my first house payment. But everything else was good. If anyone is considering dealing with them, they should make sure to follow up on everything to see where they stand.

Vanderbilt is a great company to go with and I'd highly recommend them. Communicating with their reps was very easy and my dad ended up going with them. He enjoyed his experience. Whenever he had a problem, they were always there to help him.

When I was doing my application with Vanderbilt, it was during the COVID time, so everything was backed up. I got communication with the people that were doing my loan, but it was a once a week kind of deal and sometimes, I had to call them. But overall, the experience wasn't terrible because last year wasn't a normal year. The reps that I worked with were awesome. Everything was great interaction-wise and they were very informative. They kept me in the loop of what was going on and what was the next step.

As far as having the loan, it wasn't too bad, but Vanderbilt got a lot of curves in their contract with them monopolizing on the whole deal. Vanderbilt owns their insurance company. They own everything under one umbrella and they just take advantage of customers. You call, you talk to someone, or they call you when they need to speak with you. They communicated with me, but their rules and what they do about it I don’t agree with.

Everything was good with Vanderbilt. They did well. It didn't take long for them to do the loan. They got right on it and we were talking to them within the next day. I'm also very happy with the rates. I was well pleased.

Thank you very much. It was easy to get the loan. We've been trying a lot, and we really like Vanderbilt. Everybody was so nice and everything was perfect. We're very happy with the loan as well.

Doing business with Vanderbilt was very easy. The process was very smooth and the communication was well. Their rep was fantastic, too.

The approval process was fantastic and smooth. Vanderbilt was very clear and open with everything. The specialists gave me my welcome call and they ran through everything. Very detailed, very patient, and answered every question I had. So far, they were great.

The representatives answered all my questions. They knew what they were doing and they were easy to work with.

Mike, the rep, is great and very easy to talk to. He knows what he's talking about and he's very knowledgeable about the questions that we had.

Vanderbilt was straightforward with everything and it was easy to communicate with them. If I needed to get ahold of them, I could. Give them a shot. They gave me a shot when nobody else would.

Vanderbilt was wonderful. They worked with us with everything and the questions that I asked, they got the answer back to me as soon as possible.

Vanderbilt was easy to work with.

Vanderbilt's rep was great and my experience with them was good. If somebody else would need something or would be in the scenario I was in, I would recommend them to Vanderbilt.

I was very pleased with Vanderbilt's service and their rep was really good. Dealing with them was also very easy. At first, I had some issues but after that, I had Ariana and she helped me out a lot. She was very informative, too.

Vanderbilt's process was good. Through the whole process, I worked with whoever was available, and they were pretty good.

Was purchasing a foreclosed home from them in SC. Spoke with them several times a week to check progress as they had contractor working on the place. After a couple months I was told I could finally go see it. They were aware from the beginning that I am in a wheelchair and looking to move in asap due to cost of motel. I was to have to paint one room and put flooring down myself. Rest of house was alright. Inside doors were measured supposedly.. Long winding driveway had been graded... every single thing was untrue.

Everything's been good with Vanderbilt. The closing was quick and efficient. They have pushed back the start date on the payments because the house hasn't been set up yet so that was nice of them. We signed the paperwork in October and we still haven't moved into the house. My daughter has talked to them more than I have and they've kept her up-to-date on what they're doing. Every time my daughter and I have talked about it, she's been upbeat about them.

When we applied, the company said we were not approved. I googled Vanderbilt's number, and I called and said, "I need you guys to explain to me what needs to be done." They did. And we got it. The reps stayed on top of everything. When I called in, Jenna provided me a lot of information and advice. When she looked and reviewed the loan, after that, the process was much easier. She was one of the best representatives I have ever dealt with. Every time I called Vanderbilt, the reps were able to give me information I was looking for. It was a great experience. You just have to call in and do everything yourself. But other than that, it's getting the right person who is willing to help you. It should have been an easier process, but nothing is perfect.

Communicating with Vanderbilt was fairly easy. The representative did a pretty good job.

Vanderbilt was the one that approved me. It was easy to communicate with them. The rep I worked with was good at it. It was an overall pretty good process.

My Realtor for my home gave me Vanderbilt's number. She had had a previous client that was very happy with them, so I gave them a call. I spoke with my loan officer, Craig, and he was amazing. He told me everything I needed to do and the reps helped me step-by-step. They were the most pleasant people to deal with. Every one of them was very professional and kind. It was truly a wonderful experience. I thoroughly enjoyed it. I was so amazed that this company was as good as they are. I would recommend them to anybody.

The people that I had working on my loan made the process very quick and easy. They were very informative and helped me on everything too. They did an awesome job.

Our experience with our rep was good. We liked working with Vanderbilt but they were a little slow getting through the whole process and eventually us being approved. That took a few months.

Vanderbilt was the mortgage company the dealer used with buying a mobile home. My daughter bought the home for my niece. I just cosigned with her. My overall experience with Vanderbilt was great.

With Vanderbilt, I did have a lot of trouble getting in touch with my loan officer for a while. Her name is Elizabeth. Sometimes, it took me a day or two to get a response from her. I would suggest Vanderbilt to be in better touch with the customers. They call, leave messages, and you don't respond back. Then, they email you the next day. And then, you email the following day. There were a lot of wasted time in between it.

Vanderbilt Mortgage was who we started with, so that's who I was comfortable with. Melissa was very informative, and that's what I liked the most. Doing business with Vanderbilt was very easy. I'm so glad that I was listed to get a home.

Vanderbilt's employees kind of got a snappy attitude because we don't even have the home hooked all the way up, and they sent a payment out. We tried and explained to them and they didn't wanna hear it. It’s set up but we have to go before the Board of Aldermen this Thursday. But they haven’t even finished the work that they have to do like the air conditioning unit. But I'm gonna leave it alone because people that have dealt with them say they're good. We couldn't even go out there and get anything from another mortgage company to finance it to say it was okay to get something. With Vanderbilt, we did only a first try and they approved it. Vanderbilt did a good thing.

I would Google a phone number, call it, tell the Vanderbilt reps my situation, like where I was at in the process. And then they would direct me to whoever it was supposed to be handling that part of the process. I felt like I changed hands a few different times. That part was hard to figure out, like who I was supposed to be speaking with. But once I was connected with the right person, it was fine. Everybody was friendly and eager to help. So, it was really easy to work with them. We were going after something that was on the cheaper end. We don't plan to make this our long-term home. So, for what it's worth, it’s reasonable.

Vanderbilt was wonderful, super and understanding. The rep was very nice and sweet. She was very concerned in making sure that I understood everything that I was getting into. The application process was excellent and the quality of the home is wonderful. It’s beautiful and big.

It was very easy to communicate with Vanderbilt during the loan process. It was a great experience. The reps always made sure that I understood what I needed to get every time that I called and they were very patient on waiting. At first, on one of my loan processes, they thought I made it a frontage for my loan on the property. Once we talked and walked through the process, they realized that they ran my credit. And I had a better credit score. We worked through that process together and also worked through it with the land people and surveying.

The reps at Vanderbilt and I had a great relationship. We got the appraisal and the one who was doing it checked the siding and the inside. One week after we moved in, the lights were flickering. The lights went off and half of our house worked but half didn’t. When we first looked at the bathroom, we did not realize that there was a hole in the tub. We have since got an estimate from a friend of ours who does awning mobile home, which is what we have. The guy told us not to get into the shower. The floor is rotten and we cannot use it. Vanderbilt was great and that was above and beyond them because they get the appraisal from somewhere else. But I’m not happy with whoever they do the appraisal with. We’re still in the middle of the move and there are things going on left and right but I will contact Vanderbilt.

I got approved right away with Vanderbilt and the rep answered the call and stayed late to get paperwork in for me. The quality of the build is good and I don’t have any major complaints about it. The only thing I gotta do to it is paint.

Vanderbilt handled everything on time and they got back to us quickly. If there was anything that we didn’t understand there, they were helpful to answer our questions. The only issues we’ve had are with the actual mobile home company.

The representatives were in contact with us quite a bit to make it happen. There were times that between two people, I was getting confused at the beginning. But then, we got it worked out. I realized one was the supervisor, although they were both knowledgeable.

Vanderbilt was responsive and easy to deal with.

Everyone at Vanderbilt Mortgage was really nice and professional. They did a good job answering the questions that we had through the process and getting back in touch with us in a timely manner. In the beginning, we were contacted by a representative named Ashley. She completed the application over the phone. She was really nice and answered my questions to kind of get us started and tell us where we were at. She would go over information and she would say, "You're going to receive such and such and some email, and then you would also receive something in the mail." I was very satisfied.

I had 21st Mortgage and after I signed the papers with them, that was all they cared about. Vanderbilt, on the other hand, answered all my questions. They told me everything that I needed to know about the loan and the company. They said that if I ever had any questions, I could just give them a call. I had a very good experience. Everybody was super nice and it seemed like I could be friends with all of them. They worked with me and they made the process seem pretty easy.

Vanderbilt's mortgage process went by in about a week. I'm okay with the rates and terms they gave.

Vanderbilt will do their best to get you qualified and get you into a home. They worked with me well and we got everything done. It was very easy. I worked with two people and everything went smoothly. Vanderbilt communicated well too.

I really like the way Vanderbilt handled business. Their loan reps did a great job. They kept in communication with us and they kept us updated. I would recommend Vanderbilt.

The home that we got was through Vanderbilt. I liked their interest rate. Their application process was simple and easy. The people were all wonderful too. They showed me some things that I didn't really look at in buying a home as well as things to look for. From start to finish, it took us about a month. The build I got was pretty good and I like that it is going to be mine. I recommended Vanderbilt to some people already. They just haven't found them a home yet.

Vanderbilt and I mostly communicated through text or email and it was easy. The rep was very knowledgeable and prompt. I didn't have to wait a long period of time when I had a question. Everyone was very knowledgeable. You don't have to guess because they explain and simplify. The process started in April and it ended in October. It was lengthy because of COVID but it was a good experience.

My father chose Vanderbilt because his down payment would not be as high through them as through other lenders. The initial application took almost a month by the time they got an actual approval. But Vanderbilt itself was a two-month process, which is not bad. It was very prompt. They were good as far as emailing me what paperwork they needed. And anything I sent them back, they received it and processed it right away. Everything was fine with them.

We looked at several mortgage providers, but Vanderbilt had a better percentage rate than anybody else and didn’t want to tie up all our land. Vanderbilt has been very helpful. The rep went through everything. She answered all our questions. It didn’t matter what it was, she answered it. She didn’t make us feel silly for asking. Also, the reps have been in contact with us consistently through this. If we had questions, there was no problem for me to call and ask the questions. They would answer them.

The company where we bought the home from recommended to us to go to Vanderbilt to get the home. The application and the underwriting didn’t take long. The customer service was good and everything was awesome. We called and if they didn't answer, they would call us back. Vanderbilt is a pretty good company. But we did have a question to ask. Right now, my fiancée is on the loan by herself. Later on, she wants to add me to the loan. We want to know how we should go about doing that.

I contacted home companies and they gave me a selection of different companies I could go through. I called to talk to a few of them. I liked the people that I spoke with at Vanderbilt very well. I had never done a home like this before so I had a lot of questions and they answered them. They told me that anytime I had any kind of questions, that I could call them. I appreciated their customer service. And I would always be called immediately back if I didn't get through to a person the first time I called them. They were always really friendly. Vanderbilt has been wonderful. I'd recommend them to family and friends because they did a great job with us. The only thing was the whole process is taking a while because of COVID.

The paperwork took at least an hour and the rep was good.

Trip was my main rep and he was really good. He was able to explain everything to us where we understood it. We were first-time home buyers and we've never gone through the process. From start to finish, it took us a few months to close. But that wasn't on Vanderbilt. That was on the state getting back with their background check on the land and making sure there weren't any liens or anything on the property. On the whole, everything went well.

Getting our loan through Vanderbilt was very fast. All of the reps personalized the process every time we talked to them. They were on top of things every step of the way. Vanderbilt is a good place to go through.

Applying with Vanderbilt was easy and the underwriting process took about a week. My rep was very helpful and informative. I was very comfortable working with her. We're very happy with the quality of the home we got.

Our mobile home guy told us a bunch of stuff that wasn't true. He said that we could use 1099 but then when it came through, it was like, “No. Now you have to use your taxes.” We ended up not getting our loan from Vanderbilt 'cause they were gonna give us 70,000 instead of 140,000. It ended up being a big difference where we would not be able to get a house that we wanted. Other than that, every time we talked to them, everybody was friendly and informative. They were easy to work with.

My Vanderbilt loan officer was very nice and professional. But, I wish that they let us know that regardless of whether the house is completely hooked up, wired, and ready to go, our 60 days until our first mortgage note is due would start counting. The mobile home people we were working with still haven't connected our water and our sewage. Vanderbilt said that wasn't on them.

Vanderbilt got us in pretty quick. With the holidays, the application and underwriting process took three weeks. They were really friendly and helped us with any questions we needed.

Vanderbilt has been great. The process was a reasonable amount of time. We filled it out, and then we heard something a couple of days later. And then, they called us in when it was ready to close, we went over it with somebody, and we did it. It went pretty good for our first time buying a house. Vanderbilt helped us when we needed it, so I would recommend them.

Our house got hit by a tornado on Easter and we lost everything. So we needed a place to live. We applied for the mortgage with Vanderbilt in June and we didn't get approved till last month. The rates and terms were satisfactory. It's 8% mortgage which is high. But our credit at the time wasn't exactly up to snuff. We had problems with our credit. Once they decided to go ahead and loan us the money to get the trailer, everything went ahead but it took them a while to get it done.

Vanderbilt's process is very easy. We've had a lot of mortgages over the years with a lot of different loan companies and a lot of them places weren't so good and easy to deal with. But the reps at Vanderbilt were very nice and very helpful.

After we started and got all the paperwork, the application and underwriting process took us about a month and a half. Talking to other people and seeing how long it took for them, we got in quickly. So we were happy about that. Jeremy, the rep, was awesome. He did a good job. Even when he was off, he was texting us back answering any questions we had. This is our first home and we were a little worried and anxious about it. But everybody helped us in any way they could and were eager to sell the home. Vanderbilt is a great mortgage company to start out with.

Vanderbilt was great to work with. The process was fairly easy. I knew exactly what I wanted. My loan rep was fine too. But I wish there was a lower interest rate. Apart from that, I've been very satisfied and would tell others to go for it. My home is very good. I love the way it was laid out and I love the kitchen. I had to have different countertops. They were going to change the cabinets so I got to pick out my own cabinets and pick out my countertops.

We had good credit but it wasn't the greatest. Vanderbilt is the only one that would work with us. Everything from the time we filled out an application to the time we closed was about two and a half to three months. It was the end of July when we started the whole thing. Normally, the process would be easy. But we own our own business and they had to get more documents than normal. The LLC pays us but Vanderbilt couldn't go by what we get paid. They had to get all this paperwork on the business too. It went back and forth and it was a little difficult. We kept on calling and things got dragged out a little bit.

We got pre-approved for at least three companies but Vanderbilt was the best option for us so we decided to go with them. The application process was fairly easy. I got an email about it or a phone call. The first person I spoke with laid out the qualification or the terms of the loan and made it very easy to understand from the very beginning. That kind of helped us make that decision.

Darren, the rep from Vanderbilt, would always follow up. He was always there if I needed to ask questions. If people are looking to getting a home, they should go through Vanderbilt.

We started the process in June with Vanderbilt and it didn't finish until September. It was too long but the rep was nice and helpful. For the most part, the lending process was fairly easy. We would call and if nobody answered, we would leave a message and they usually called back. The reps are friendly but Vanderbilt needs to make sure they have their stuff together so it doesn't take so long.

I've worked with several people at Vanderbilt but Gemma was the one I spoke with the most. She was very friendly.

We started everything in August and Vanderbilt told us that we would sign on the loan on the same day that we sold our house. That was September 3rd and it's still not closed. The application process went okay but we had to submit to the same people numerous times. In May, my wife’s driver's license expired and wherever you're at, you've got the freeze because of COVID. My wife wasn't able to get her license renewed so, that was an issue at first. But Vanderbilt said it was fine because our state closed down the DMV. So, my wife made an appointment with DMV when they were opening for appointments only but it was a month or so past the time we were supposed to close our loan. That was a huge holdup and not totally Vanderbilt’s fault. But if they would have said something that they wouldn't close the loan without the driver's license, then my wife could've gone to another county and tried to get another appointment.

Communicating with Vanderbilt during the loan process was pretty easy. It was real quick getting an answer if we had questions. Everything was real good with our dealings with them.

I had a good experience with Vanderbilt. Everyone was very friendly and they did everything they could do to make sure everything went well. They called a lot to keep me updated on what was going on and what they were waiting on.

Vanderbilt was really good to work with. They gave us follow-up calls and letters. The rep we had did everything that we asked.

The online process was easier than having to go to a bank or go in person. The application and underwriting process took a couple of months but that was because of having to turn in other information and we had trouble finding a mover and stuff like that. Other than that, everybody was really helpful. They answered my questions if I had any and they were all really nice.

My heart was broken after my fiancé was denied credit. We read that you deal with all types of credit. You claimed his debt to income was not good. Well it is odd to me. He has great credit. All his bills are paid on time. We are selling our house to move closer to my kids and grandkids. It is a shame that he made all mortgage payments on time for over 4 years. You need to change your advertising to people who are not within certain debt that you cannot do anything for them. So we would never gone the manufactured home way.

The customer service with Vanderbilt reached out to me. Whenever they had information, they explained it to me, and then we went from there. They were very detailed. Communication-wise, they were very helpful. The emails that they sent with the details of the loan were really good. I liked it.

I applied for the loan in mid-May and I closed on the house the 24th of June. Since it was a repossessed home, it took another four and a half months to get it over here and set it up. The Vanderbilt rep never answers her phone. So you leave a message and you'll have to wait for her to get back to you. Usually, when you're waiting for somebody to get back to you, you sit there and you wait and wait. The minute that you get up and do something like leaving the house, going to the store, or going to the bathroom, that's when the phone will ring. It never fails. She was always really polite and helpful.

The loan specialist kept me informed anytime anything changed with the numbers. They also kept me well-informed of what was happening, what the process was, how long it may or may not take. If I had questions, they were really good about answering those. The lending process was very transparent. I can look at it and know what I have, and they also explain it to me. I'd like to give Tammy a shoutout. She was really good. Overall, Vanderbilt is a Rockstar.

We started the process back in April. But we had to cancel that loan and do another one in August. We got approved. So it was quick process the second go-round. My loan officer was very attentive. Any questions I had, he would answer them or call me back. If he had to find out something, he would call me back. We were satisfied up until the closing table. The closing officer told us that our mortgage didn't start until after we received the keys. They have some kind of promo going on where you don't pay a payment till 60 days after your loan. So we were thinking we don't pay the loan till it was 60 days after. The closing officer told us that if they didn't give us our keys by December the 6th, it will push the first payment not being due to February instead of January. But whoever we talked to about the mortgage last week, they were telling us that it's gonna start January regardless of when we get our keys.

It went very well with Vanderbilt. They were highly recommended by our home builder and their representatives were excellent. We heard from them at least two to three times a week, and if we had any questions, they had answers right when we asked. We are going to love our home.

The application and underwriting process took about three months, which was a lot longer than expected, although I guess due to the COVID-19 and everything going on. I only dealt with the home builder and they dealt with Vanderbilt for me. They were like the middle person, so I only got the information when they got the information. Once it got to the point of closing, when I actually was able to talk to Vanderbilt myself, it got a lot simpler. I could call them anytime and they’d explain anything I wanted to. They also would call me at least once every two weeks to check to see if I had any questions before we did the full final closing. They kept me up-to-date on everything and walked me through everything.

The application and underwriting process with Vanderbilt was very quick and very accurate. So, it did not take long at all. It took about two weeks. It was here and there and were little things that added up over a period of time. My wife handled most of it and she didn't have any questions because every single detail was explained so well from the get-go. The process was right on the nail head.

Vanderbilt helped me a lot and I'm really happy about it. But the thing is they brought the mobile home out to us here on our land, but they haven't set us everything up yet. So the mobile home is sitting there still. We haven’t moved in yet. There were certain things that we tried to go through to get financed but they didn't help us. But Vanderbilt helped us. They kept us updated on everything that what we needed and what needed to be sent to them. They told us upfront what kind of documents we needed and we got all the documents. Then we sent everything at one time. After that, they never called us again until they fixed everything for us, which was good.

Applying with Vanderbilt took about a month. We weren't able to get them some paperwork and so they took the time to reach out to our employers for us. We worked with Andy and Misty. We liked Andy's response time and she responded quickly if we had questions. Overall, Vanderbilt is clear about everything in their process and they did pretty well for us.

Working with Vanderbilt Mortgage was a smooth process. I got a good rep and with their help, now I have a home.