Vanderbilt Mortgage

The process was quick and super easy. It went smoothly and we didn't have any troubles. Everybody was real helpful. My wife called them before and they got right back with us.

Communicating with them was very easy. The three people I dealt with throughout the process had no problem answering questions. They were very kind and courteous every time we spoke. But, selecting their sales places where they allow financing to go through would have made our process a lot more efficient and swift. Other than that, the build I got is very good. It's not your average manufactured home. They came a long way.

Vanderbilt kept in touch me. At least three different ladies called to reach out to me for anything I needed. I think you have to have a pleasant voice to work there because everyone that called me was super pleasant and super sweet, and I never felt any pressure. Everything worked out. They took my application and next thing I knew, they were calling me up to close. They also put off the loan due date a few months because the home wasn't built and hasn't showed up yet. It was a super easy process. I was expecting for it to start being difficult at some point, but it never did. It was the easiest banking experience process that I've ever had. That's buying a $100,000 home so that says a lot. I would do business with Vanderbilt again.

The experience was good, overall. They're friendly and supportive. There are things I think outside of Vanderbilt's control that I would like to have had a better experience with as far as more loan options or APR options. But I know that they're not really able to do as much.

The process with Vanderbilt was very long but I don't think it was anything on their behalf. They needed more information because it was an estate and there were multiple heirs. It was overall a good experience.

It was good with Vanderbilt. It was easy to do business with them.

The communication with Vanderbilt was extremely poor. I don't know if Vanderbilt was short staffed but we never knew what was going on. The sad part is that the people we bought the house from had their mortgage through Vanderbilt and it was like they didn't even know they existed. After all was said and done, they called the previous owners and asked why hadn't they made their mortgage payment. They were missing some kind of a form that was supposed to have got sent out and it got sent late.

Vanderbilt was good about contacting me rather than me having to contact them, which I enjoyed. They were constantly checking up to see where I was at in the process. A few weeks ago, a woman called me and was asking me questions about things I need to get done. Her name was Dani. I had a lot of questions 'cause this was my first time dealing with any of this and she was very helpful. She repeated herself multiple times for me because I was taking notes and trying to understand. She was very patient with me which I appreciated extremely.

It took so long to get Vanderbilt to communicate with the other parties involved and it seemed like if I wasn't the one checking to make sure everybody was doing what they were supposed to be doing, it wasn't getting done. It was really a horrible process and it took forever. I had to lose my temper more than a couple times and no one really seemed to care. I started the process in September and they just moved in a week ago. Everyone was pointing a finger and we could have knocked off a month or two easily if people would have acted like they gave a damn. I'm self-employed, so I understand that it took an extra month to get everything going. But I never would have gone to them had I known it would have been such a freaking odyssey trying to get it all done. I'm totally disappointed with it and I wouldn't use any of them.

The reps were nice. They gave us everything that we needed and told us beforehand of what was going on.

The people we have talked with concerning our mortgage have been very positive. It was a very pleasant experience.

It went real good with Vanderbilt. The other companies wouldn't give us a chance to get in the house but they did.

There was a lack of communication with Vanderbilt. The lady selling the house would ask a specific question and Vanderbilt would answer around it. She would never get a straight answer from anybody. Up until the day of closing, we had no idea what was going on. In fact, the lady selling the house jumped all over someone and got things moving because we had no idea how to do the down payment and where the closing was until the day before. It took two weeks longer than what they said it was. That aside, everything else was fine. The paperwork was easy and that was all simple to do.

I had to do a few things to get exactly what I wanted in reference to getting the home that I wanted. I talked to Vanderbilt's rep, Katrina, told her that I saw this floorplan, and that I wanted my home to be like that. She was able to accommodate me and she ordered my home. But my process was crazy because I signed my papers about a month or two after I ordered my home. My home was supposed to be delivered in October but it wasn't delivered until December. After ordering the home, I was not getting any leeway and every month I was being told my home was going to come that month but it didn't. It went to the point where I had to go down there and was able to find out that initially, they never had a delivery date for my home.

Everything went smoothly with Vanderbilt and communicating with them was extremely easy. They always responded back and they kept me in the loop at all times. The rep I worked with helped with everything I needed and I didn't have any trouble.

There are not very many places that will loan a double-wide or mobile home. Vanderbilt answered all my questions and if they didn't have the answer, they tried to find that out for me. We're not done with the process as of yet but it's all right.

In the beginning, I wasn't told all the things that I had to go through in order to purchase the home. I thought it was going to be a quicker process. I didn't know it would talk so long. I didn’t know so many people were involved. I told them I wanted to be in by Thanksgiving, but I ended up being in by Christmas.

Doing business with Vanderbilt was easy. One rep, Bethany, was very helpful and my loan specialist was good too. The only thing that was pretty hard was the bill of sale.

Vanderbilt's loan process was pretty easy. Their rep was helpful. He always got right back to me.

Vanderbilt helped us as much as they could more than anybody else did. We appreciate everything they've done and they're doing for us. The rep we worked with was a very nice person. She helped us through everything.

Everybody that we dealt with was very nice and helpful, except for our loan officer, Charlie. He was terrible and every single time, it was us having to reach out to him. Also, I wish he called us and let us know if he isn't going to be able to close on the same day. There were several things that he told us that different people from Vanderbilt were like, "No. Who told you that?" That was kind of discouraging. We had to scrounge up and get funds for this and that when really, we didn't even need it. It was very frustrating and my wife was really worried about it. And it was like he got frustrated whenever she would call him and he quit answering the phone for her. We ended up asking for a different loan officer. The new guy was with us the last two weeks and he was a great guy. He was easy to get along with.

The whole process from the loan application to the close was so simple. I would highly refer them to all of my friends and family. They close between 3-5 weeks and other Companies said it would take at least 4 months.

My experience is just this... I've been with them going on 8yrs come February 24th. I've had a total loss of all my belongings and my baby pup in a fire on November 28th,2021. It was ruled as a total loss and the homeowners insurance sent a check to cover the balance owed and my husband and I have lived with black mold ever since 2014 and I now have developed cirrhosis of the liver and spleen issues with massive swelling and vomiting as well as breathing issues and swelling of my throat among many other immunodeficiency issues since living there all these yrs dealing with the mold. Now we decided to try after the fire for a new home with putting our land up as collateral and were denied due to a car payment and the fact that he hadn't been at his new job but a few short months.

It took a little longer to verify employment, but that was on my other employer's thing because it took them a while to get back to Kelsey, the rep. Apart from that, the process was good and my fiancee and I now have a house. I would highly recommend Vanderbilt.

The process was a little slow, but it was good. It took longer than I thought it should have. The guy that started it out quit and they had to put us with somebody else. But other than that, everything's been good and the customer service has been wonderful. They call and check in often with us to make sure that there's nothing we need. They've been very patient with us and understanding with the weather conditions.

Everything's good as far as getting ahold of them doing whatever they need to do. They contacted us before we needed anything. We knew we were expecting a call, but they always called a little sooner than they were supposed to, which is good.

They were wonderful and they have good people. They're attentive to you and they know what they're doing.

Everyone there was super nice and kind. They explained things to us, the first-time homebuyers, and they gave me a phone number where I can pretty much always reach somebody if I need to. Also, they're super affordable and they worked with us. They offer great downpayment and monthly mortgage options.

Vanderbilt's process took a little a bit long due to some issues with the title transferring. Regardless of that, it was fine. Everything else went fast. My rep answered all the questions and she returned calls fast. Vanderbilt explained everything clearly. They are a great company and they got me a home. Everything is working fine, so far.

Everything is good with my dealing with Vanderbilt, getting this thing closed, and getting it all done. They were nice people and dealing with them has been nothing but decent.