Clayton Homes Reviews

Great company to do business with. We bought our first home here. Everything went smoothly. They took care of everything! Been in the home over a year and a half now and was having AC problems and the warranty company didn't want to pay for the part or labor. I called Dustin from Clayton homes in Dothan AL and they took care of everything. No questions asked. Highly recommend this company!

I wanted to let everyone know that when I bought my house with Clayton Homes, Darryl the General Manager of the Sanford location along with Jason and the whole staff has been extremely helpful and kind. Especially when my house burned down and we had to rebuild and setup the home again. I couldn't ask for any better group of people to work with when you are buying a home.

I got to work with Rodney ** during my home buying process. He was really great the whole time. Anytime I needed something or just had a question he was there. A great person overall. I would recommend him to anyone that’s looking to buy a home. I got the chance to work with Shelby as well. She was amazing and made sure I got weekly updates.

Victoria was wonderful in showing us the anniversary module Home. It was great doing business with her. She was so sociable and very knowledgeable about her business. I would recommend Victoria and the help she brought to us in making our decision. It was easy to work with her through the process. I’d like to thank Clayton Homes Texarkana for a wonderful experience with Victoria. Thank you so much.

I cannot say enough good things about the service technicians (Frank and Bobby) that recently helped with my home repairs. They came out to my Tru mobile home to address several repairs, and their professionalism, attention to detail, and work ethic were outstanding. They took the time to carefully address every issue I had and made sure everything was corrected properly instead of rushing through the job. It was clear they genuinely cared about the quality of their work and wanted to make sure everything was done right.

We have had our Clayton Home for about 3 years. Pray you never have to replace the water heater! We are doing that right now. We will have to tear down a wall partially to get the THREE YEAR OLD heater out. They built the closet around the heater and didn't leave enough room in the "door" to get it out. The microwave handle broke off after 13 months. Of course, one month after the warranty is over. The fridge is already failing. I have replaced a half dozen outlets because...they failed. That was when I got to see the wiring!

I give them a 2 because. They will send someone out to fix everything. After 4 weeks, in a supposedly new home. Why is there so much to fix. The manufacturer in Tenn, where my home was built. Did an awful job. To be honest, I don't think this is a new home. Yet they charged me full price. DO NOT, trust anyone at Clayton Homes Georgetown. Tub is cracked also. And something is coming thru the floor. Through out the house. I'm leaving reviews everywhere and telling everyone. DON'T DO IT.

To Clayton Built Homes, we purchased our home (the patriot) from Homes Direct in Mount Vernon, Wa on June 25/24. Right from the start we have had terrible service from homes direct and the recommended contractor Gary Kitching LLC. During our homes direct experience we had to endure the termination of two different sales people. As new sales staff were given our file of which they ignored. The first salesman (Gary **), tried to add an extra $10,000.00 to our bill, upon our noticing this discrepancy he changed the overcharge to $5,000.00. We were not happy but to try to to get moving on our home we agreed to wait and bring it up to management later. Unfortunately we did not get to discuss anything with homes direct or Clayton.

Clayton Homes used my address to notify businesses that my home was to be demolished. It actually was neighbor's across street. After phone calls to correct it, it still continued. I called manager at Panama City. He was very abrupt, rude and stated, "We discussed this yesterday and you can contact companies to stop it." WHY? I didn't make the mistake. He was unapologizing and slammed the phone down in my ear. This is very bad customer service and I'm not even a customer, just someone who was caught up in their mistake trying to correct it. BEWARE of this business.

I am going to blast this company especially in Ballston spa in Ny!!!! Quick scenario they gave us the ok to rip down our camp and move forward in December 16 or so. Yes, they said we can put the modular on that spot and then May 11, 2026, they say sorry you are SOL!!!! I have emails and text messages confirming to move forward... 12000 for demolition 17000 for tree removal electric removed septic removed water well removed. So, this is the first year not at the camp and probably 2 more based on the lawyers have told us. All the war up to corporate they suck!

I have been trying get a warranty claim done and no one had even tried to call me back. I have vinyl siding that's loose from being transporter to the site. Like I said no one has contact me about the problem that I have. It's been 1 month now. I call back. They say, "Yes I see what you have requested" and said they will call me in 96 hours. And nothing. I would say Stay away from Clayton Homes. They don't care.

Do not buy a Clayton home in Paris, TN. They are crooks, liars and thieves.

Customer service was good but the mobile homes are made poorly and won't last a couple of years! I paid 70k cash for my 3/2 mobile home, and only after purchasing the home they did a bad job on my skirting of the home, I asked them to come correct it and they said they couldn't that it was my responsibility, then the boards on my front porch are coming up, and on the inside all of the trim an baseboard are coming apart through out my whole mobile home! And they didn't drill correctly the locks on my back door, and on the outside of my mobile home you can see all through the paint where they cocked all the siding, so now I have to pay someone to come an repaint my whole house before all of my siding messes up an water starts to come through the walls!

I'll just post the photos. Absolutely insane how this was allowed. Only allows me to post 1 photo. Of course. Cap is ripped low nails and the photo you see here has 4 or 5 nails just sticking up into the new roof. Wtf does this?

I do not recommend this company. Their whole set up trashy. They liar. It was worst experience I've ever had.

Clayton Homes staff is friendly and homes come with a 1 year warranty, HOWEVER after year is up everything falls apart. For example: how would you know about improper installations or faulty parts unless you were going to sell or something happen? Who gets an inspection after having 3 to approve purchase? Only to find out shingles were installed WRONG, electrical outlets are cross wired, insulation improperly installed etc…

This place is a joke. Our second house we bought from them is falling apart like the managers and staff. There is a crack they refuse to fix. Our cupboards are falling apart. All our outside doors you can see daylight through. They refuse to fix shit. They are suck. A bullshit company. They don’t fix shit.

Shoddy workmanship from Buckeye factory, roof shingles kept blowing off and 1st year had Clayton Homes "nailing/securing" shingles 3 different times. Home built 2022, moved in 2023, just had all roof shingles replaced! Installers mentioned that original roof was installed poorly!

I would never purchase a Clayton Home, I’m leaving this review based off my son’s purchase and I feel terrible as his father and I recommend Clayton to him. It’s been a mess since it started - it was a rush job from the time of purchase, tried to deliver while we were 9 hrs away on vacation. Footers looked like a 3rd grader poured and had to be redone, same company also covered up our septic tank riser (I’ve personally called/texted the salesman I’d say over two dozen times for it to be located as we had just paid to have it located and a riser capped on it). The foundation that was subcontracted out and stuccoed has over a dozen cracks in it. Also been reported but again nothing has been done, eventually the stucco will start falling off in those areas.

The 3 stars is not meant for the sales representative I have. He has been amazing. The 3 stars is because of the time it has taken. I was told 4-6 months, it’s been 7 months and I’m still not in my home. I believe a lot of that was the subcontractors.

I’m giving 3 stars mainly because of the incredible customer service I received from Clayton Homes in Tomball/Pinehurst, Texas—especially Peter and his team. They were truly amazing and helped me through a situation where I needed to move quickly, and for that I’m very grateful. However, the reason I can’t give 5 stars comes down to the quality of the home setup and finishing. I purchased my 3 bed, 2 bath home in April 2026 and put down a significant amount of money (around $20,000). Given that they had about 1.5 to 2 months to prepare, move, and set up the home, I expected better attention to detail.

Yet more ‘Bite Me in my Keester’ quality that keeps showing why YOU NEED TO RUN AS FAST AS YOU CAN THE OTHER WAY!!!! Trust me; get you a reputable builder and have your house built. Otherwise you are about to make the biggest mistake of your life purchasing CRAP!!! If you’ve already made the mistake you’ll be reminded every day you wake up. If you’ve made the mistake then make sure your hvac guy registers your AC unit—then you at least should have a 10 year warranty. You are going to need it! I just love how the tiles continue to fall off the wall because the imbeciles couldn’t use enough glue to make them stick. And trim pieces that were apparently never attached at all. Go figure.

Love my house in the showroom but what I saw and what I got differ in quality. While they sent 3 different teams out to do the needed repairs none of which fixed the issues correctly and usually left damage in their wake.

Purchased a brand new Clayton Rutledge home less than 3 years ago. Already have a soft spot in the floor. Not happy especially with a 200k home.

I bought a Clayton home out of Russellville Arkansas from American Homes. It was Manufactured at Southern Entergy in Alabama. They build Clayton homes. They will put you off on fixing repairs until your year is up. Then will not call you back not only is this the poorest build home I have ever seen I still have major problems with it I still have broken sheet rock, trim missing, cabinet doors broken, you can see daylight threw my door nob, my shower doesn’t drain properly in master bedroom water stands in the left side of the shower. My cabinet in master bedroom is cracked, nails sticking up from floor through out the home, weak spot in pantry that run through to front of fridge gives when you walk on it and squeaks.

Actually there isn’t enough room here to fully display my discourse for this company. What I will say in layman’s terms is that they all talk a really good game, especially Matt **, (yes I’m naming names) but when it comes down to brass tacks, no one knows how to play. By far and away the most dysfunctional and unorganized home builder I have EVER had the displeasure of working with and I have purchased 7 homes in my lifetime. They are all talk and will tell you whatever you want to hear just to get the sale. They bold face lie to you all while smiling. These guys are nothing short of glorified used car salesmen.

We purchased a home through Clayton Homes in Muskogee and, unfortunately, our experience has been extremely disappointing and stressful. We were given verbal representations that our new home would be delivered and move-in ready within approximately 14 days. Based on those assurances, we agreed to have our existing residence removed from our property. And had living accommodations in place for those 14 days. After our home was removed, the timeline continued to be pushed back, and eventually we were left without any clear delivery date while no visible groundwork had even begun. This left our family effectively displaced and forced us into temporary living arrangements, creating significant financial hardship and emotional stress. We relied on the information provided by the dealership when making major decisions about our housing, and that reliance directly impacted our living situation.

We recently had the fortunate experience of working with Kelli **. She was very knowledgeable and attentive to our needs. She went above and beyond to provide a high level of service.

This review is for Mike ** and his team only. The construction side of our project. We went to Clayton Homes in Lacey on a recommendation in Septemberish of 2024 after a tragic incident occurred. Our home burnt to the ground in May of 2024. We were working with our insurance with the situation (which turned out to be a nightmare and is still ongoing) so the beginning of our journey was back and forth. After coming to a signed agreement and figuring out all of the paperwork and office side of things (palm to face...see other review), we got to meet Mike. Mike ** from the start made me feel heard, seen and respected. His whole vibe stands on integrity, honesty and hard work. In the two-year nightmare it took to get our kids back into a home, at no fault of his own or his team, Mike always communicated and stayed in touch letting me know every update and what was happening. If I had questions, he answered them.

We recently purchased a Clayton Manufactured home and received our CO in late August 2025. This home was sent from the Waycross Ga plant. We noticed soft flooring throughout the house almost immediately. We have asked for the qualifications of the gentlemen that is coming to repair the flooring and are still waiting for an answer. The reason being is we just had a leaking issue with water coming in through the exhaust fan in the spare bathroom. They sent out an Apartment Painter to fix the issue when a roofer should have been sent. A painter is not legally authorized to perform shingle, metal, or flashing repairs according to Florida.

This purchase was the biggest mistake of my life!! If it can go wrong it has!! Salesperson, my neighbor, nice, friendly. We have been lied to SO MANY TIMES by pretty much everyone in this company. Repairs have been done, most times repeatedly because they cannot seem to do anything right the first time. Our current issue, which has been ongoing since the first time our furnace was used (over a year now & so many bandaid fixes it’s insane & still not fixed!

Buyer beware. Paid 180 grand. Post purchase, 6 months to get ac fixed in summer. Replaced front glass door, sliding glass door due to bad frame damage, stove countertop broken, vent covers flooding in master bath due to faulty installed pipes, squeeky floors joint to conceal connection of both halves separation, ceiling seams visible with extra mud on them, making them stand out. Master shower was 6 grand upgrade, has 2 cracks, we were told it will be fixed, not replaced but fixed. There is so many more things to many to name. So if you want a good built home, don't go to Clayton Homes in Aug Ga. They are lazy and the handymen aren't very handy. They are waiting for the warranty to run out. The worst buy ever, we are in our 60s, so we won't spend 30 years paying it off. Good luck.

Nails wanting to come through the vinyl flooring. Cabinets are poorly built. Had one starting to come apart. The door frame. Way overpriced on insurance. They got the insurance for us 1207 a year. Called Allstate. Got it for 430 a year and better coverage. Thinking about letting BBB know about their practices.

I went to Rockhill SC, they lie about everything! Once they make a sale you're a nobody! The quality of work is extremely poor! Not to mention they say they will fix things and don't! Worst mistake of my life, they took advantage of me in so many ways!!! I couldn't imagine working for a company who scams people the way they do!

Bought my house new and it has simple cosmetic damages. Not anything to raise a stink about. Now I have to take apart my bathroom to figure out why it’s freezing all the time, why it smells like cat pee, and why there are always bugs. Lo and behold they left a giant hole under my tub and animals are coming in through it! I called and they told me there’s nothing they can or will do because I’m out of warranty. This has been the biggest mistake and I hope no one else makes it.

Deb and team made us feel so much like family in our plans to buy a new home. All the worries beforehand disappeared as soon as we walk thru the door with our questions and concerns. All information and resources were at our disposal.

This is the cheapest made house for the price we paid. We had laminate flooring placed throughout the house, and it was improperly installed! It was wrinkled and rolled along the entire floor. The installers left the flooring wrinkled and Clayton Homes pasted its inspection. The closets were not finished and when I asked about it, I was told, “Clayton homes don’t finish the closets inside.” There were large gaps between the closet door frame and the wall itself. The trim lining the walls, fall off just walking past it. One of the bedroom walls was not fully attached and it could be moved by our five year old.

I had been looking for my forever home and stopped in Clayton homes and was greeted by Lisa. She has been such a big help with everything from designing to answering questions, even on her off days. Always so pleasant to talk to. Everyone at Clayton homes at Woodlawn is very nice when I stop by to speak with Lisa.

For the past few years, my husband and I have been thinking of placing a second home in Virginia. In November when driving to our VRBO, we passed Clayton Homes on Carrollton Pike in Woodlawn. We decided that once settled in, we would visit Clayton Homes. During our first visit, Lisa ** listened to what we were looking to do and provided us with the opportunity to visit a model. It was as if Lisa intuitively knew what we wanted as the model and the layout had everything we had in mind.

Should be "0" star. Mobile Home we purchased from on May 1, 2024. Because of the company’s repeated failures to deliver a safe, functional, and habitable product, we are currently evaluating all available options to protect our family's health and financial interests. Since the day of delivery, this home has been riddled with unacceptable structural and cosmetic defects. Chief among these concerns is the substandard flooring installed throughout the home. The original build quality was remarkably poor; subflooring sections did not align, were entirely unlevel, and were missing necessary structural brackets. This resulted in severe dips and soft spots across the entire residence.