Clayton Homes Reviews

I got to work with Rodney ** during my home buying process. He was really great the whole time. Anytime I needed something or just had a question he was there. A great person overall. I would recommend him to anyone that’s looking to buy a home. I got the chance to work with Shelby as well. She was amazing and made sure I got weekly updates.

Victoria was wonderful in showing us the anniversary module Home. It was great doing business with her. She was so sociable and very knowledgeable about her business. I would recommend Victoria and the help she brought to us in making our decision. It was easy to work with her through the process. I’d like to thank Clayton Homes Texarkana for a wonderful experience with Victoria. Thank you so much.

I cannot say enough good things about the service technicians (Frank and Bobby) that recently helped with my home repairs. They came out to my Tru mobile home to address several repairs, and their professionalism, attention to detail, and work ethic were outstanding. They took the time to carefully address every issue I had and made sure everything was corrected properly instead of rushing through the job. It was clear they genuinely cared about the quality of their work and wanted to make sure everything was done right.

Customer service was good but the mobile homes are made poorly and won't last a couple of years! I paid 70k cash for my 3/2 mobile home, and only after purchasing the home they did a bad job on my skirting of the home, I asked them to come correct it and they said they couldn't that it was my responsibility, then the boards on my front porch are coming up, and on the inside all of the trim an baseboard are coming apart through out my whole mobile home! And they didn't drill correctly the locks on my back door, and on the outside of my mobile home you can see all through the paint where they cocked all the siding, so now I have to pay someone to come an repaint my whole house before all of my siding messes up an water starts to come through the walls!

I'll just post the photos. Absolutely insane how this was allowed. Only allows me to post 1 photo. Of course. Cap is ripped low nails and the photo you see here has 4 or 5 nails just sticking up into the new roof. Wtf does this?

I do not recommend this company. Their whole set up trashy. They liar. It was worst experience I've ever had.

Clayton Homes staff is friendly and homes come with a 1 year warranty, HOWEVER after year is up everything falls apart. For example: how would you know about improper installations or faulty parts unless you were going to sell or something happen? Who gets an inspection after having 3 to approve purchase? Only to find out shingles were installed WRONG, electrical outlets are cross wired, insulation improperly installed etc…

This place is a joke. Our second house we bought from them is falling apart like the managers and staff. There is a crack they refuse to fix. Our cupboards are falling apart. All our outside doors you can see daylight through. They refuse to fix shit. They are suck. A bullshit company. They don’t fix shit.

Shoddy workmanship from Buckeye factory, roof shingles kept blowing off and 1st year had Clayton Homes "nailing/securing" shingles 3 different times. Home built 2022, moved in 2023, just had all roof shingles replaced! Installers mentioned that original roof was installed poorly!

I would never purchase a Clayton Home, I’m leaving this review based off my son’s purchase and I feel terrible as his father and I recommend Clayton to him. It’s been a mess since it started - it was a rush job from the time of purchase, tried to deliver while we were 9 hrs away on vacation. Footers looked like a 3rd grader poured and had to be redone, same company also covered up our septic tank riser (I’ve personally called/texted the salesman I’d say over two dozen times for it to be located as we had just paid to have it located and a riser capped on it). The foundation that was subcontracted out and stuccoed has over a dozen cracks in it. Also been reported but again nothing has been done, eventually the stucco will start falling off in those areas.

The 3 stars is not meant for the sales representative I have. He has been amazing. The 3 stars is because of the time it has taken. I was told 4-6 months, it’s been 7 months and I’m still not in my home. I believe a lot of that was the subcontractors.

I’m giving 3 stars mainly because of the incredible customer service I received from Clayton Homes in Tomball/Pinehurst, Texas—especially Peter and his team. They were truly amazing and helped me through a situation where I needed to move quickly, and for that I’m very grateful. However, the reason I can’t give 5 stars comes down to the quality of the home setup and finishing. I purchased my 3 bed, 2 bath home in April 2026 and put down a significant amount of money (around $20,000). Given that they had about 1.5 to 2 months to prepare, move, and set up the home, I expected better attention to detail.

Yet more ‘Bite Me in my Keester’ quality that keeps showing why YOU NEED TO RUN AS FAST AS YOU CAN THE OTHER WAY!!!! Trust me; get you a reputable builder and have your house built. Otherwise you are about to make the biggest mistake of your life purchasing CRAP!!! If you’ve already made the mistake you’ll be reminded every day you wake up. If you’ve made the mistake then make sure your hvac guy registers your AC unit—then you at least should have a 10 year warranty. You are going to need it! I just love how the tiles continue to fall off the wall because the imbeciles couldn’t use enough glue to make them stick. And trim pieces that were apparently never attached at all. Go figure.

Love my house in the showroom but what I saw and what I got differ in quality. While they sent 3 different teams out to do the needed repairs none of which fixed the issues correctly and usually left damage in their wake.

Purchased a brand new Clayton Rutledge home less than 3 years ago. Already have a soft spot in the floor. Not happy especially with a 200k home.

I bought a Clayton home out of Russellville Arkansas from American Homes. It was Manufactured at Southern Entergy in Alabama. They build Clayton homes. They will put you off on fixing repairs until your year is up. Then will not call you back not only is this the poorest build home I have ever seen I still have major problems with it I still have broken sheet rock, trim missing, cabinet doors broken, you can see daylight threw my door nob, my shower doesn’t drain properly in master bedroom water stands in the left side of the shower. My cabinet in master bedroom is cracked, nails sticking up from floor through out the home, weak spot in pantry that run through to front of fridge gives when you walk on it and squeaks.

Actually there isn’t enough room here to fully display my discourse for this company. What I will say in layman’s terms is that they all talk a really good game, especially Matt **, (yes I’m naming names) but when it comes down to brass tacks, no one knows how to play. By far and away the most dysfunctional and unorganized home builder I have EVER had the displeasure of working with and I have purchased 7 homes in my lifetime. They are all talk and will tell you whatever you want to hear just to get the sale. They bold face lie to you all while smiling. These guys are nothing short of glorified used car salesmen.

We purchased a home through Clayton Homes in Muskogee and, unfortunately, our experience has been extremely disappointing and stressful. We were given verbal representations that our new home would be delivered and move-in ready within approximately 14 days. Based on those assurances, we agreed to have our existing residence removed from our property. And had living accommodations in place for those 14 days. After our home was removed, the timeline continued to be pushed back, and eventually we were left without any clear delivery date while no visible groundwork had even begun. This left our family effectively displaced and forced us into temporary living arrangements, creating significant financial hardship and emotional stress. We relied on the information provided by the dealership when making major decisions about our housing, and that reliance directly impacted our living situation.

We recently had the fortunate experience of working with Kelli **. She was very knowledgeable and attentive to our needs. She went above and beyond to provide a high level of service.

This review is for Mike ** and his team only. The construction side of our project. We went to Clayton Homes in Lacey on a recommendation in Septemberish of 2024 after a tragic incident occurred. Our home burnt to the ground in May of 2024. We were working with our insurance with the situation (which turned out to be a nightmare and is still ongoing) so the beginning of our journey was back and forth. After coming to a signed agreement and figuring out all of the paperwork and office side of things (palm to face...see other review), we got to meet Mike. Mike ** from the start made me feel heard, seen and respected. His whole vibe stands on integrity, honesty and hard work. In the two-year nightmare it took to get our kids back into a home, at no fault of his own or his team, Mike always communicated and stayed in touch letting me know every update and what was happening. If I had questions, he answered them.