Clayton Homes

We love our home, but there has been a few things that we’ve noticed. It seems like one side of our house is higher than the other, like it wasn’t leveled. But it could be because we’re not on a concrete foundation. Also, one side of our house stays cooler than the other. So, the side where our laundry room and our kitchen is stays cold, but the side with the bedroom is not. That’s one thing that’s upsetting about it. We’ve met somebody in the neighborhood that bought from Clayton too and we’ve gone and hung out at her house, and my husband and I felt like our home was just thrown together as quick as it could’ve been. It's like her house is Michael Kors, and we went to Walmart and grabbed a purse.

All of her cabinets have shelves in them, they’re all finished and the insides are all soft and smooth. We have shelves in our top cabinet, but in our bottom cabinets there aren’t any. I also had to go buy the sticky liner to put inside of our doors and cabinets because it looked like pressed particle board was just thrown in there. But I recommend Clayton Homes to people. I’ve seen several of their homes and they are great homes. It was just looking at ours and at a friend's house, and we saw the little differences. There could’ve been some extra finishing touches done on this home.

Here is the best part. Just got a voice mail from the rep now handling this via his General manager. Their answer to solve problem "buy a cheaper single wide" instead of the double wide we had picked out so our numbers would line up... Wow. Unfortunately our only recourse is to let people know to steer clear of this company... BAD BUSINESS.

The house is a little bit different from the home that I had. It could have been a little bit bigger, as well as the cabinet space. My other home had a pantry and this one doesn't have. However, the house is very efficient on my light bill. I haven’t had a high light bill since I’ve been here. In my old home, my light bill stayed almost at $370. I felt like I got a good deal from Clayton. I live in a flood zone and I got the house put up to the height that I needed. I got my porch put on, skirting, and all of that. I like my house.

We had several consultations with Clayton's reps, talking about different things and it all went fine. They explained how the homes were built and how they were insulated. They told me everything I needed to know and I haven't run into any surprises. I didn’t feel misled on anything or any kind of high-pressure sales. They answered our questions and told us stuff that we hadn't thought to ask about yet. Working with their people there, we were really pleased from start to finish.

We got the home we wanted and, as it turned out, we also dealt with a good local business. We've had the home for less than a year, but so far, we're very pleased with it. I'd tell friends to go to Hot Springs and see if Clayton has a home that they want and that they'll feel good about dealing with the people there. I'd also tell them that they can trust Clayton.

I had a full fireplace put in the living room and a half fireplace put in the den. I had the living room, the den, four bedrooms, and everything with laminate wood flooring. I also upgraded switches, roofing, insulation, colors, the cabinetry, the kitchen, stainless steel appliances and everything that I could get. I was pretty adamant about the building's construction process. Whenever I asked for certain things, their rep was on the phone, back and forth with the factory reps to see if what I wanted could be done. It was about the six-inch outer walls, the thicker, better floor joists, and the energy-saving insulation.

I'm satisfied with my new home other than a little bit of finish up work they have to do. I've got a cracked window that's gotta be replaced and they ran out of some of my baseboard. It's small details and nothing major. I'm really happy with my new home because of the help and the information, plus they let me get on and take a factory tour while it was being built which was great. It's like a model home. When we get set up here, I'll probably even have people come in and be able to look at it.

The only negative thing with Clayton Homes is the timeframe, but that’s just how it works. You can’t buy a home in 48 hours, which would be nice, but Clayton Homes was always ready to take the phone call and answer any questions that we had. When I walked in, Cindy was always available for me. She would always get right back to me in a phone call, usually the same day unless she had to wait on somebody else to get something. Also, it was nice having a personal touch. In her interactions with our family and kids, she really got everything memorized, so it was nice. She handled herself very well. I had no bad experience with Clayton and I would definitely recommend them.

I really liked that Clayton Homes explained the installation really well. If I had any questions, I just asked them. If I didn’t understand what they were talking about, they stopped and explained to me exactly what they were talking about further on. Working with Clayton Homes made everything a lot easier. We're living in a nice home for $800 a month, and we bought it from Clayton instead of renting. Go with Clayton Homes. They are the fastest. They take care of their customers and the customers are number one.

Now, I am given the electrician who also does a lot of work. I talked with him the most than he did doing official work for me 'cause there wasn't a lot of problems and the home was up to snuff. I also dealt with someone who works for Clayton who hired a guy and left him here to do a job that he couldn't do right. He also told me he was gonna get back to me in two weeks but he didn't. I have to persuade him to come on and get the work done as soon as possible.

I'm satisfied with the overall home buying process. My daughter had a terrible deal with one individual so that made me really appreciate Clayton more because I can see that they were really there for me more than they were for her. They're all trustworthy and honest people and that's all I can ask for. They're dedicated to treating people right and trying to put them in a satisfactory home. Overall, my experience with them has been good.

The closets were left HORRIBLY undone and just plain unpainted and definitely NOT what we picked out for our walls. The kitchen cabinets are uneven and missing pieces so that it looks like they took OLD cabinets out of someone else home and put them in ours. My husband text Nate (manager of Clayton Homes in Cleveland TN) requesting a meeting at our home and Nate's response was that he would call my husband in tomorrow.

The siding guys were off on the left side about 3-4" HOW DOES THAT HAPPEN? the home is level, they also didn't complete the job and left a giant spot uncovered. I tried to call the lady who called us yesterday and report all of this but reached a department that had nothing to do with this review or the follow up call I did receive. One call. If I can upload all of these pictures, I will. Someone needs to see this... I'm at the point of no return on this.

Updated on 11/06/2018 : It got worse!!!! After my initial review I received a call, promised a callback today and NOTHING. We were able to walk into our home and look it over and OMG it’s a complete disaster! Unfinished closets, missing strips, nicks, dings, someone destroyed my kitchen sink and the only other ones in there were trim and set up guys. The kitchen cabinets look like some kind of paper was stuck to them and not a good job at all doing it, where the busted pieces off of it they tried to paint/color over to hide it.

A huge crack in the ceiling, shower door won’t close, bedroom door don’t close, bathroom door won’t close. Sliding glass is off so bad you can’t latch or lock it. Something has stained my kitchen floor and there are scuffs on the wall. Trim crew wore muddy shoes in my house...filthy carpets to add. And the siding was started today and it’s so unlevel it’s shameful! The floors squeak and pop like crazy. Oh and the caulking??? OMG. A kid could’ve done a better job. I’m beyond upset now!

Original: Hello. This is our experience, still in progress: In August 2018 my husband settled a personal injury case and we had cash to pay for a home. We chose Clayton Homes in Cleveland, Tn because it was close to us. We visited several lots/homes and chose a Tradition 52B. We paid CASH in full for this home and during this whole process we heard from realtors and past customers that Clayton Homes would set your home on your property and leave it for months. I did not believe it. Man... did they make a believer out of me!

The sales rep was sometimes borderline rude when asking questions about our home, she once told me to tell the contractor to 'not worry about when the house was going to be on the lot, she'd let us know' then said 2-3 weeks. The home arrived the very next day. After we had the pad finished, we had PERFECT sunny weather for 9 days straight. Then it rained hard for 2 solid days. Guess when they brought the home out? That's right, in the slop and mud and set it there, ruining a section of our pad (it was solid mud at this point) and messing up the yard we'd already put grass seed on.

Fast forward (joke) to last week, they came out... When? Of course, the day after it stormed and set the front side of the house on blocks. DESTROYING our driveway and the side yard. We spent 1,000 on rock and another 250.00 in paid labor to help get it the way we wanted and now I can't get my Camaro down my OWN driveway. NO ONE has said a peep about fixing it either. Two days later they were out to attach the other half and block it up. That was LAST Monday, 10/29/2018 and the trimmers FINALLY came out Friday 11/2/2018 after 3 p.m. (when we were told, promised even, that they would be there 10/30/2018) and did very little work and they disappeared. No one showed up over the weekend at all.

ALL this time I was in constant contact with our sales rep. She told us everything we wanted to hear and then finally told us that they only have but ONE (1) crew to set up and ONE (1) crew to trim and more homes than just ours to construct. This was NOT what we expected as we were told after our home was on our property that it would be 2-3 weeks at the most and then we could move in. We've paid RENT 3 months now that we've owned a paid in full home, if you think for one second this is 'okay' and 'good business' yall are WRONG. At the VERY least I want my driveway FIXED so I can drive my car in and out. We don't have the money to invest in it again. Yall ought to be ashamed. Seriously.

Also, there is a HUGE popping sound walking from the kitchen into the master bedroom and I bet it's not fixed, along with the HUGE crack in the ceiling. Clayton homes are beautiful. Clayton Homes reps are no better than a used car salesman. Clayton Homes reps will tell you exactly what you want to hear UP to the day your home is set on your property. Then they don't give a care. Clayton Homes destroys your drive and yard and doesn't care. Clayton Homes can't keep contractors employed for some unknown reason. Clayton Homes needs to pay me 500.00 or fix my driveway. Clayton Homes needs to pay me at least 650.00 for 2 months rent (prorated) I should not have had to pay. Let's see if I get the typical "We're sorry" response...

I bought the home for my mother-in-law who is 90, and we had to have it pre-built and the power running, and the sewer system installed. From start to finish, it took a month but 95% of that was my time as opposed to theirs. Clayton had the house in stock and they were ready to deliver it the next day after we paid for it, but I wasn’t ready for it. They left it sitting out on the lot, and when I was ready, I called them and they delivered it the next day.

I love my five-bedroom Clayton home and the people at Clayton were really good to get out there and put the wood siding awning then get it painted to match the house. However, we haven't been able to get anything fixed. I got places on the floor that creaks, the master bathroom shower feels bumpy and the beam across the ceiling that holds the fan is starting to bow. They told me to make a whole list of things that were damaged. There are a million things, though, and I would have been happy if they would come and check it.

Clayton's service department, where Jennifer is concerned, has been terrible. When we first moved in, I made a list, and there was a hole in the bottom of the main hallway. It was there before we moved, and I was told it would be fixed. They’ve come out five times, but they never brought sheetrock and never got that hole fixed. We also had a crack in the ceiling that went through the whole length of the dining room. They fixed that one but it caused another hairline crack so I sent some pictures and I got nothing done. The front screen door was broken as well and they got it working, but I was told that it was going to be replaced. And then, the trim on all my windows are busted up. We're supposed to seal the windows and I told them that I was fixing to call somebody else for that. One time, I had rain running in there. After the hurricane, I know what the water did to my other house and I don’t want that.

They couldn’t install the carpet in the back, too. They ordered a piece but it wasn’t big enough. They said that they’re gonna replace the square in the middle, but then the hallway would have two different carpets. They never fixed that and I still don’t have my carpet in the hallway. I also have to keep a runner on top of the seam in the back between the three bedrooms because it won’t seal. Maybe the steamer was too hot when they tried to seal it or it got too stretched. But actually, I think the carpet was on the showroom and was walked on enough. Some of those carpets look a little worn, but it’s fine.

Also, they damaged the eave when they put it together. They came to fix it but they never put the 45 up there to seal the roof on each side. So, that was open. Then they kept sending people to fix something, but they had no equipment. They came out five times and it took around four months before they fixed it. They also told me that they didn’t have any supplies in when they came out to fix my ceiling. They put in old and rotty insulation up there, which I am not happy about. They were supposed to be out like a month ago and they never showed up, and they didn’t even call. My husband is frustrated about that as well. These are issues with whoever is doing the organizing and getting people out to fix nothing.

The service department is making Clayton look bad. They say a lot of things but they don’t get anything done. And though Drex is on top of it, if he can't tell his sales people to make sure this gets done and he doesn’t make sure it gets done, then something is wrong with the service team. Overall, I love my trailer. I just wish they'll fix the things they said they would.

Then the first major issue. The roof cap blew off - completely. It was found that the contractor did not put it on properly. It was fixed in about a week. Second major issue. The skirting blew out in several places - both sides and the back of the house. It was found that the contractor did not install it properly or secure it. This was "repaired". The skirting blew out again. It is still not repaired. Third major issue. The siding had major bubbles in it between windows on the front and the back of the house. This was "repaired" twice. The siding on the front of the house still has major bubbles. It looks like a drunk person put it up while on a boat in major tidal waves.

Fourth and worst issue of all. We have been having a major dust and dirt problem in our house. We dusted, swept, and mopped twice a week, and it still looked like we hadn't cleaned for months. My husband, who rarely gets sick, has been sick 3 times this year. The last time, putting him in the hospital for 9 days with double pneumonia - 6 of those days were spent in the ICU. I myself, rarely get sick, until now. I have had respiratory problems for over a month now. Coughing constantly, having a hard time breathing and unable to sleep well due is my life right now. Our 1 year old grandson develops allergies and a skin rash when he comes over to our house. Our daughter's asthma intensifies when she is here. Our son-in-law also has allergy problems when visiting. My 13 year old son gets sick with a cold or allergies every time he is at our house.

We had an HVAC professional come to our house on to 10-30-18 to look over the HVAC unit and entire system. He found the ends of the ductwork (4 total) to all have damage. There were holes, rips, tears in all of them. It was letting all the dirt, dust, bacteria and mold into our home. There was a hole in the floor under the inside unit where dust and dirt was coming in. It didn't matter what kind of air filter we had, because the dirt is just bypassing it. The outside main unit was only placed on a plastic platform without having a rock base. Our whole HVAC unit was trash, and we are getting sick because of it.

Now this is harsh. The same day we had the HVAC look at our system, we contacted Clayton Homes of Cookeville. This is serious. The is affecting our HEALTH! We were told they would come out and look at the skirting and the siding and see what could be done. Huh? What about the HVAC system? Was no one going to help us with the issues causing us respiratory and skin problems? We sent pictures that the HVAC pro took that clearly showed extreme excessive dust and damage to the ductwork. The HVAC pro even talked with Chris ** at Clayton Homes of Cookeville and TOLD HIM HOW BAD IT WAS AND HOW IT IS AFFECTING OUR HEALTH! On 10-31-18, Chris ** told us he sent all the pics and emails from us to the manufacturer and they would contact us. Chris told us he himself and his service manager would come out and look at the siding and the skirting the following day.

Today, 11-01-18, only Chris came out to look at the siding and skirting. I showed him all the areas of the skirting that was blown out. He said it just needed to be replaced. I TOLD HIM it ALL needed to be tore out and redone, because the first 2 times it wasn't done right! It will not hold if it isn't secured properly. He did not say a word about that. Then I showed him the siding on the front of the house where there were still bubbles and waves. He said the original "repair" was to the back of the house. I corrected him and said "no, this is the repair job your contractors did TWICE!" I told Chris that it needed to be taken down and redone for a 3rd time!

Fast forward to the afternoon. My husband received a call from the service manufacturer from Appalachian. He told my husband he received the pics and the "damage wasn't that bad". Are you kidding me! We are breathing in copious amounts of dust, dirt, bacteria and mold each and every day! My husband asked that he contact me, since I was at home. My husband gave him my cell phone number and the house phone number. The name of the service manager at Appalachian is Jerry ** by the way. So I waited an hour and didn't receive a call from Jerry, so I called him. No answer, so I left a voicemail. Jerry still has not contacted me. So here I am, deep cleaning my house again with a mask on, hoping that I can get enough dirt and dust out of our home. It takes 6+ hours just to clean the main living areas.

I am not waiting to die from suffocation of this nasty home because some jerk from the manufacturer and another jerk from Clayton Homes decides when they should "do something" about their major screw ups. So, here is the bottom line. If you have already bought a home from Clayton Homes, check your HVAC system including the ductwork. If you are thinking about buying a home, go somewhere else. So far, Clayton Homes of Cookeville and Appalachian will not make this right...until a judge tells them. I'm not waiting to be diagnosed with COPD or having to bury my husband due to double pneumonia. You aren't worth it!

Please, try to think, if this is your home, what are you gonna do? We are all customers by the end of the day and why are we treated this way? We have always been patient, so patient by I don't why this house has not been finished 100%. I know you guys are probably tired of hearing our complaints but you also have to think that we are the customer and we feel worse than what you do. I will get the housing department involved again here in the state and this time I will send a letter to the capital in Washington. There is a room here now that is painted with totally different shades and it is a mess. No one has came back since May. I just could not believe that we are treated this way.