Clayton Homes Reviews

We recently had the fortunate experience of working with Kelli **. She was very knowledgeable and attentive to our needs. She went above and beyond to provide a high level of service.

This review is for Mike ** and his team only. The construction side of our project. We went to Clayton Homes in Lacey on a recommendation in Septemberish of 2024 after a tragic incident occurred. Our home burnt to the ground in May of 2024. We were working with our insurance with the situation (which turned out to be a nightmare and is still ongoing) so the beginning of our journey was back and forth. After coming to a signed agreement and figuring out all of the paperwork and office side of things (palm to face...see other review), we got to meet Mike. Mike ** from the start made me feel heard, seen and respected. His whole vibe stands on integrity, honesty and hard work. In the two-year nightmare it took to get our kids back into a home, at no fault of his own or his team, Mike always communicated and stayed in touch letting me know every update and what was happening. If I had questions, he answered them.

Deb and team made us feel so much like family in our plans to buy a new home. All the worries beforehand disappeared as soon as we walk thru the door with our questions and concerns. All information and resources were at our disposal.

I had been looking for my forever home and stopped in Clayton homes and was greeted by Lisa. She has been such a big help with everything from designing to answering questions, even on her off days. Always so pleasant to talk to. Everyone at Clayton homes at Woodlawn is very nice when I stop by to speak with Lisa.

For the past few years, my husband and I have been thinking of placing a second home in Virginia. In November when driving to our VRBO, we passed Clayton Homes on Carrollton Pike in Woodlawn. We decided that once settled in, we would visit Clayton Homes. During our first visit, Lisa ** listened to what we were looking to do and provided us with the opportunity to visit a model. It was as if Lisa intuitively knew what we wanted as the model and the layout had everything we had in mind.

Yet more ‘Bite Me in my Keester’ quality that keeps showing why YOU NEED TO RUN AS FAST AS YOU CAN THE OTHER WAY!!!! Trust me; get you a reputable builder and have your house built. Otherwise you are about to make the biggest mistake of your life purchasing CRAP!!! If you’ve already made the mistake you’ll be reminded every day you wake up. If you’ve made the mistake then make sure your hvac guy registers your AC unit—then you at least should have a 10 year warranty. You are going to need it! I just love how the tiles continue to fall off the wall because the imbeciles couldn’t use enough glue to make them stick. And trim pieces that were apparently never attached at all. Go figure.

Love my house in the showroom but what I saw and what I got differ in quality. While they sent 3 different teams out to do the needed repairs none of which fixed the issues correctly and usually left damage in their wake.

Purchased a brand new Clayton Rutledge home less than 3 years ago. Already have a soft spot in the floor. Not happy especially with a 200k home.

I bought a Clayton home out of Russellville Arkansas from American Homes. It was Manufactured at Southern Entergy in Alabama. They build Clayton homes. They will put you off on fixing repairs until your year is up. Then will not call you back not only is this the poorest build home I have ever seen I still have major problems with it I still have broken sheet rock, trim missing, cabinet doors broken, you can see daylight threw my door nob, my shower doesn’t drain properly in master bedroom water stands in the left side of the shower. My cabinet in master bedroom is cracked, nails sticking up from floor through out the home, weak spot in pantry that run through to front of fridge gives when you walk on it and squeaks.

Actually there isn’t enough room here to fully display my discourse for this company. What I will say in layman’s terms is that they all talk a really good game, especially Matt **, (yes I’m naming names) but when it comes down to brass tacks, no one knows how to play. By far and away the most dysfunctional and unorganized home builder I have EVER had the displeasure of working with and I have purchased 7 homes in my lifetime. They are all talk and will tell you whatever you want to hear just to get the sale. They bold face lie to you all while smiling. These guys are nothing short of glorified used car salesmen.