Clayton Homes Reviews

I moved to TN from out of State for my new home. I found out from Eric ** the district sales manager for Clayton Rockwell homes that Horizon Homes had never ordered a home from his plant and was not set up to order mine as I had been told by my retailer Horizon Homes. I was homeless at 62 yrs old living in a shop on my property because Horizon was lying to me in 2 week increments from Dec 2023 through March 20, 2024 using some reason they pulled out of air forms; supply issues, sales rep changes…etc. Per Eric ** none of the excuses I had been given for months by my retailer was factual or true. He had no idea who Horizon was, he said their company wasn’t allocated nor set up with Clayton Rockwell to order homes that he had never heard of them.

I’m disabled, I had been living in a freezing shop through the winter of 2023/2024 because my debt ratio wouldn’t allow me to rent an apartment and close on my dream home once it showed up. I came to Horizon with a large down payment, pre approved for my mortgage, bought my land straight out waiting for Horizon Homes to deliver the home I had bought and went under contract for Oct 2023. It was end of March once I found out Horizon Homes took my money, never ordered my home, left my son & I in freezing cold for months, my home was never ordered. I was beyond devastated. Mr ** with Clayton Rockwell homes told me if I could get him in touch with Horizon Homes and he could get them allocated, he would build my home. I did, he got my dream home built within 20 days. My home was delivered to my property April 23, 2024.

Horizon Homes the retailer hired incompetent contractors to set up my beautiful retirement dream home. Horizon homes botched the complete set-up. I failed TN State inspection, I failed Sullivan County inspection. Horizon Homes used contractors that were incompetent to set up my beautiful home. I lived in my home over a year with no certificate of occupancy that ain’t set-up to code. When Horizon Homes delivered my home they delivered it just as it came from factory without setting up interior of my home period. All my appliances were banded down, my home was covered in stickers, nothing worked including the keys to my door. No utilities worked because Horizon used a contractor working under someone’s else’s license to install my electric that didn’t know what he was doing. I was shocked twice.

Horizons pretend electrician hooked up a 220 (my shop) with wrong wiring into the interior electric panel on my beautiful home that wasn’t rated to handle the additional load that damaged my interior electric and shocked me. Horizon didn’t pull a permit to hook up my shop. I was in the biggest mess. Horizons installers didn’t set up my home for use, storm doors, exterior lights were delivered to me in living room floor. My ice maker wasn’t installed, my keys didn't work to my doors (I couldn’t secure my stuff), my dishwasher didn’t work, My outside spickets didn't work, my dryer vent apparatus wasn’t installed interior or exterior. I had no water pressure because Horizon Homes installers didn't know how to turn on the pressure regulator….my new home showed up primer only, no paint. This was my first brand new home in my life at 62 at the time, it was a nightmare for over a year.

I couldn’t sell, refinance or start a business on my property without a certificate of occupancy. The TDCI and local buildings inspector felt very sorry for me. The TDCI inspected my home Sept 2024 and failed Horizon Homes on complete set-up of my home. Horizon Homes did not meet any deadline given to them by the State of TN or local building inspector. I did not have a certificate of occupancy for over a year until I handled it.

I was awarded Horizon Homes out of Kingsport TN “full surety bond” in full June 2025. Unfortunately $25,000 won’t cover Horizons homes failed inspection items, their botched set-up and all the damage caused to my property by their unlicensed, incompetent contractors or contractors working under someone else’s license without pulling the required permits. DO NOT USE HORIZON HOMES KINGSPORT TN OR NORTON VA AS YOUR RETAILER *** BUYERS BS VERY AWARE *** I've been living a nightmare since Oct 2023 through present because I had not idea that a licensed retailer could do all above, Horizon isn’t of the caliber to sell Clayton homes. I had no idea.

Clayton Rockwell Homes has driven 4 hrs one way a couple of times to trim out my new home months after it delivered because Horizon Homes did not. Clayton Homes showed up in company vehicles, professional looking with every supply needed to get my home set up and working correctly (none of this was Claytons fault). Clayton Homes overnights me anything for my home that I’ve needed (a screen got damaged and storm door by Horizon). I’ve owned 5 stick built homes in my lifetime. My tempo series yesterday model is the most beautiful, well built home I’ve owned. The customer service Clayton Rockwell homes has provided to me is EXCEPTIONAL! My heartfelt advice to anyone buying a Clayton Home would be to only buy it from Clayton Homes. I wish I had. DO NOT ORDER YOUR HOME FROM HORIZON HOMES IN KINGSPORT TN OR NORTON VA.

I LOVE ❤️ my CLAYTON TEMPO SERIES HOME. I HAVE THE UTMOST RESPECT FOR ROCKWELL CLAYTON HOMES. I appreciate everything they have done for me trying to right the retailers “Horizon Homes” many wrongs. Thank you Clayton Homes for being a cut above and going out of your way to ensure a now 63 year old, disabled woman dream did come true.

For anyone that is in the market for a new home, DO NOT go to Clayton of Kingsport and stay away from Ken! We have been nice through this whole process and maybe that is why they have chosen to overlook us. And as for House Smart and Kobie, they are even worse than Clayton to work with. I pray anyone in the process of buying from Clayton of Kingsport has a better experience than we have had. Oh, and still no answer as to when we will be able to move into our home or when they will be there to fix all that is wrong and replace the damaged heat pump they put in anyway.

Nope. Never been replaced, house pops when walking thru it because told them over and over house isn’t level. They just laughed. When raining water pours in my front door. Under bathtub no installation whatsoever. All windows are installed wrong. You can dust in morning and when you come home from work it's like you haven’t dusted in a month. I HATE I EVER BOUGHT THIS MOBILE HOME. Looking into an attorney. Oh yeah I work for a couple. DON’T BUY FROM THIS PLACE. You will regret like me. See below. Just some of the things wrong.

We very specifically stated to have the option of the "back door" be placed in the second option area from going out of the laundry room, instead we were given a home with sliding glass doors out of the dining room. Which was written in bold letters on our purchase agreement. We were told after delivery to suck it up, that this is the way they ALL come now. Suck it up? We just gave you 100k in cash, and you could even get a door placement right?? Okay. Sure.

The home was poorly manufactured and constructed. The home was put together and "married" horribly. Been in this home for a year, and it's been a headache. The doors have never been fixed, there's about a quarter of an inch gap at the bottom of our front door. A crack, that has been mudded over a year ago in the ceiling and sworn on the contractors life, (his words) that it would never happen again. The corners of the subfloor have never been flat. Nails in the floor are continuously popping up throughout the home. And the edges of the subfloor are now protruding enough to actually stub your toe on. Like they missed every single floor joist when constructing the home.

The drywall is wavy, and the home was NOT married completely. I've helped put mobile homes together, and with time and the correct work being done, they marry together damn near flush! Not this home. It's not even touching several blocks underneath, there's a 10 inch gap on the left side of the home and a 8 inch gap on the right. 9 in the middle of the home at the floor and 11 inches at the ceiling. Make that make sense. The floors in the fifth bedroom were NEVER fasten to the joists. And are completely screwed. Didn't put the brackets on cabinet doors and drawers. I guess the laundry room doesn't have to be "finished", mudded, taped or anything because it's not living area? I'm not sure. But the closets are all gapped in the corners, significantly.

The toilets were never sealed properly. And had to be taken up and replaced by my husband. I was told by the company that all of the caulking around tubs, sinks and toilets were our responsibility. So before we even slept in our new home, I spent two days, taping and mudding out closets because of air escaping, caulking three bathrooms, all windows, and sinks. Ended up getting sick of trying to get the correct people to come fix their bullcrap, and I ended up blocking and wedging the home myself. A

nd btw, the vapor barrier that was laid was done poorly, and in a hurry so it's not even under half of the blocks under the home. Have had issues with humidity and moisture since day one. The new HVAC unit they use is straight crap. The coil unit is INSIDE THE HOME next to the water heater?? And condensates ALL OVER THE FLOOR. The return is the metal vented door, that's not even level of shuts properly.

Clayton Homes sent out a letter saying they were coming to fix these humidity issues back in March. I've sent the request twice for these things to be done, and they FINALLY got in touch with me in JUNE and changed dates four times. So they should be here in July. Mid/low switch Carolina heat... In July.... Yeah, our AC runs dang near 24/7. (Btw I have it set to 74).

We were NEVER given the warranty checklist. I'm assuming because we never signed anything like that, so they didn't want to screw themselves over, so Every time we've asked about it, it has been ignored. By Clayton and by the company we purchased through. Our HVAC unit was never registered by Clayton. (I've checked the law, and the builder/installer is to register the unit and all components, and the water heater/heat pump.) We were responsible for registering the refrigerated and stove. Which we done.

Now, listen, I understand that we purchased a mobile home. I understand that they aren't perfect. And I also knew in paying cash, we wouldn't get the same care for a home that was financed because they didn't need to keep it nice since there wasn't a chance of repossession and reselling. However, I'm appalled at the service we have received from this multi-million dollar monopoly company. Warren Buffett and the rest are all crooks. I mean, I thought there were laws that kept people from running a monopoly. Own the lumber yards that produce the product to build, own the factories that do the building, own the companies that finance the purchases, (Vanderbilt and 21st) listed as subsidiaries, which are subs or sister companies. Co own the lumberjack's that do the cutting. From start to finish. And I can't get someone to look into the floors of my home???

Crazy. Oh, let's not forget the electrical issues. A year ago, (not too long after moving in) we noticed that when the lights were turned on in the second bathroom, the lights in the living room would flicker. The outlet we purchased from sent their electrical guy out, they said it was a connection issue at our box (So it was owner responsibility). We had the head of our local electric provider company come out and check, after I checked the connection and couldn't find anything wrong. He said, and I quote, "you done a wonderful job at connecting from your panel to the main, there is absolutely NO issue with connection here. I would advise them to take a look at the marriage connection underneath the home." This message was delayed and never responded to. A year later, our lights are still flickering. But its only on the front side of the home, the back side isn't affected.

I know this was probably hard to read, and a lot of back and forth. But I am behind frustrated with this experience. They don't care. They don't listen. And there is fine print everywhere that gets them out of being responsible for the build and construction of the home. Sickening. 100k isn't a lot of money. I get that. But when YOU have worked hard to save that amount of money in cash, all while raising a family, it means a lot to the ones spending it. And we didn't get the value we were promised. Do better!!