Clayton Homes Reviews

We decided to purchase the Classic 56 model which fit our needs. The house flowed well and looked really good. Chess took us through the purchase process and worked with us to schedule delivery on the dates we needed. It went very smoothly. The first half of the home arrived without incident but the second half did not go so well. Certain precautions such as tree trimming along the mountain road were not done although we paid for this. Due to this problem, the contractor tried to turn the house around so as to not damage the plastic covering the house since rain was in the forecast. This was a steep mountain road and the mover decided to “lower” the house using his crawler. According to the mover, the hitch broke and the house drifted down off the road partially into a large ditch and was also blocking the road. The house was still intact.

The project coordinator, John immediately lined up a crane and a crew and picked the house up back onto the road and had the house on our property within about 14 hours. After a factory rep came out and inspected the house, the only damage found was a damaged door and a broken toilet tank cover. To our advantage, this was the half of the house that did not contain the kitchen and utilities area, only living space and 1 bathroom. After inspections, the go ahead was given to assemble the 2 halves together. The local building inspector failed the assembly twice. Once due to too much gap between the 2 halves. It did not meet the manufacturer’s specs and you could see daylight around the seal between the 2 halves. On a second attempt, the contractor tried adding adding additional bolts and lags which also failed inspection.

The contractor finally had to bring all his equipment back to the site and re-position the halves correctly and it finally passed inspection. However, this problem caused about 2-3 weeks delay. We did have problems with the project coordinator. Lack of communications, delays with contractors showing up on schedule, etc. Thankfully, Chess our salesperson and Erin the manager stayed on top of things for us and we finally got the house finished.

In my opinion, the Rutledge home is a well built home. It says a lot when it survived a fall down a steep mountain road pretty much unscathed. We were disappointed with the project coordinator as well as some of the sub contractors. Other sub-contractors such as the one building the front steps and back porch did an excellent job. Chess, the salesperson did an excellent job of staying on top and fighting for us through the process. We felt we could trust him and I would not hesitate to do business with him again.

We have been in the house for a few months now and Clayton Homes as followed through with taking care of smaller repairs and issues we have have found after we moved in. These issues were mostly minor as is normal with any new home and were taken care of in a timely manner. We are happy with our new home and enjoying it greatly. Kudos to Rutledge Homes of Tennessee, to Chess who stuck with us, to Jake who did a great job on the repairs and to Erin the manager as well.

I moved to TN from out of State for my new home. I found out from Eric ** the district sales manager for Clayton Rockwell homes that Horizon Homes had never ordered a home from his plant and was not set up to order mine as I had been told by my retailer Horizon Homes. I was homeless at 62 yrs old living in a shop on my property because Horizon was lying to me in 2 week increments from Dec 2023 through March 20, 2024 using some reason they pulled out of air forms; supply issues, sales rep changes…etc. Per Eric ** none of the excuses I had been given for months by my retailer was factual or true. He had no idea who Horizon was, he said their company wasn’t allocated nor set up with Clayton Rockwell to order homes that he had never heard of them.

I’m disabled, I had been living in a freezing shop through the winter of 2023/2024 because my debt ratio wouldn’t allow me to rent an apartment and close on my dream home once it showed up. I came to Horizon with a large down payment, pre approved for my mortgage, bought my land straight out waiting for Horizon Homes to deliver the home I had bought and went under contract for Oct 2023. It was end of March once I found out Horizon Homes took my money, never ordered my home, left my son & I in freezing cold for months, my home was never ordered. I was beyond devastated. Mr ** with Clayton Rockwell homes told me if I could get him in touch with Horizon Homes and he could get them allocated, he would build my home. I did, he got my dream home built within 20 days. My home was delivered to my property April 23, 2024.

Horizon Homes the retailer hired incompetent contractors to set up my beautiful retirement dream home. Horizon homes botched the complete set-up. I failed TN State inspection, I failed Sullivan County inspection. Horizon Homes used contractors that were incompetent to set up my beautiful home. I lived in my home over a year with no certificate of occupancy that ain’t set-up to code. When Horizon Homes delivered my home they delivered it just as it came from factory without setting up interior of my home period. All my appliances were banded down, my home was covered in stickers, nothing worked including the keys to my door. No utilities worked because Horizon used a contractor working under someone’s else’s license to install my electric that didn’t know what he was doing. I was shocked twice.

Horizons pretend electrician hooked up a 220 (my shop) with wrong wiring into the interior electric panel on my beautiful home that wasn’t rated to handle the additional load that damaged my interior electric and shocked me. Horizon didn’t pull a permit to hook up my shop. I was in the biggest mess. Horizons installers didn’t set up my home for use, storm doors, exterior lights were delivered to me in living room floor. My ice maker wasn’t installed, my keys didn't work to my doors (I couldn’t secure my stuff), my dishwasher didn’t work, My outside spickets didn't work, my dryer vent apparatus wasn’t installed interior or exterior. I had no water pressure because Horizon Homes installers didn't know how to turn on the pressure regulator….my new home showed up primer only, no paint. This was my first brand new home in my life at 62 at the time, it was a nightmare for over a year.

I couldn’t sell, refinance or start a business on my property without a certificate of occupancy. The TDCI and local buildings inspector felt very sorry for me. The TDCI inspected my home Sept 2024 and failed Horizon Homes on complete set-up of my home. Horizon Homes did not meet any deadline given to them by the State of TN or local building inspector. I did not have a certificate of occupancy for over a year until I handled it.

I was awarded Horizon Homes out of Kingsport TN “full surety bond” in full June 2025. Unfortunately $25,000 won’t cover Horizons homes failed inspection items, their botched set-up and all the damage caused to my property by their unlicensed, incompetent contractors or contractors working under someone else’s license without pulling the required permits. DO NOT USE HORIZON HOMES KINGSPORT TN OR NORTON VA AS YOUR RETAILER *** BUYERS BS VERY AWARE *** I've been living a nightmare since Oct 2023 through present because I had not idea that a licensed retailer could do all above, Horizon isn’t of the caliber to sell Clayton homes. I had no idea.

Clayton Rockwell Homes has driven 4 hrs one way a couple of times to trim out my new home months after it delivered because Horizon Homes did not. Clayton Homes showed up in company vehicles, professional looking with every supply needed to get my home set up and working correctly (none of this was Claytons fault). Clayton Homes overnights me anything for my home that I’ve needed (a screen got damaged and storm door by Horizon). I’ve owned 5 stick built homes in my lifetime. My tempo series yesterday model is the most beautiful, well built home I’ve owned. The customer service Clayton Rockwell homes has provided to me is EXCEPTIONAL! My heartfelt advice to anyone buying a Clayton Home would be to only buy it from Clayton Homes. I wish I had. DO NOT ORDER YOUR HOME FROM HORIZON HOMES IN KINGSPORT TN OR NORTON VA.

I LOVE ❤️ my CLAYTON TEMPO SERIES HOME. I HAVE THE UTMOST RESPECT FOR ROCKWELL CLAYTON HOMES. I appreciate everything they have done for me trying to right the retailers “Horizon Homes” many wrongs. Thank you Clayton Homes for being a cut above and going out of your way to ensure a now 63 year old, disabled woman dream did come true.

We went from a 1980 mobile home and even though it was much older, we feel at least some of the construction was better done then this brand new home. My in laws also bought a Clayton home just before us and a whole wall of cabinets is off centered requiring demo after they moved in. We have large squeaks walking on the floor because the floor joists are messed up another thing we have been told will be fixed later when they return. Honestly I feel in the time they have to manufacture these homes they either need to slow down and do a better job or hire more experience construction crews. So thoroughly disappointed in our 120k 860 sq ft home.