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About Clayton Homes
Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.
Pros & Cons
- Customization available
- Choice of quality home brands
- Energy-efficient homes
- Potential land restrictions
- Complex modular home financing
Clayton Homes offers a wide array of home types and prices to choose from along with energy-efficient features and options. The company works with multiple name-brand home equipment and appliance brands.
Top Clayton Homes Reviews
The home buying process at Clayton was very easy. I couldn't ask for anything better. Their manager Tracy was outstanding. If I had any questions, she handled it right away... Eve...Read full review
I was recommended by a family member that owned a home through Clayton Homes. The buying process was easy. There was no stress and I was never pressured into buying a home. Everyo...Read full review
What is Clayton Homes?
Clayton Homes is a homebuilding company that offers a variety of home styles, including tiny homes, modular homes, apartment complexes and more. The company has been in business for more than 60 years and has experience with the intricate and complex processes that go into building your perfect home. The company is ISO 14001- and LEED-certified for green building projects. It also offers ENERGY STAR-certified homes for environmentally conscious buyers.
How does Clayton Homes work?
After working with a Clayton Homes specialist to design your dream home, the next step is to find the right land and secure financing. If you haven’t found the right space for your Clayton Home, the company’s team of professionals work with you to find land that fits your needs and budget.
Clayton Homes are built by first selecting from a variety of trusted home equipment and appliance brands, including MOEN, Frigidaire and Georgia-Pacific. The steel foundation is then laid before the flooring and plumbing system is installed. Next, the exterior walls and roofing are constructed, followed by a thorough inspection. Additional land improvements can be made if necessary or requested.
Clayton Homes prices
The cost of a home from Clayton Homes is based on factors including the size, brands used, type of home and selected features. Most homes start in the $140,000 range. The average price of a Clayton Home built in 2019 was $312,286.
Without land, the average price for a home built off-site cost $78,817. You can expect additional costs for various features such as energy-saving appliances or materials. Homeowners looking to reduce costs can work with Clayton Homes to eliminate features or opt for more affordable home appliance and equipment brands.
Clayton Homes FAQ
Who owns Clayton Homes?
Clayton Homes is owned by Berkshire Hathaway. The company was created in 1956 by Jim Clayton.
Are Clayton Homes modular?
Clayton Homes does build modular homes. Other home types are also available for purchase, including site-built homes and tiny houses.
Do Clayton Homes come furnished?
No, homeowners are required to furnish their homes. Homes built by Clayton Homes do include kitchen, bathroom and other appliances requested by the homeowner.
How much are Clayton Homes?
The price of Clayton Homes varies based on the selections made by the buyer. Costs include the price for labor, the appliances and materials selected and other various fees.
How much of a down payment do you need for Clayton Homes?
The amount of down payment necessary for a Clayton Home depends on the financing you receive. For instance, FHA loans require a minimum of 3.5% of the sales price as a down payment.
Does Clayton Homes help find land?
Clayton Homes helps customers find land for their homes. If the consultant is unable to find land, the company has an extensive network of local real estate professionals ready to help.
Is Clayton Homes a good company?
With the variety of homes and features available, along with energy-efficient options and green building certifications, many customers agree that Clayton Homes is a good company to work with.
What credit score do you need to get a Clayton home?
The credit score needed to buy a Clayton home is based on the loan type required. Conventional loans will need higher credit scores, usually in the 680 or higher range, while FHA loans are available with lower credit scores of 580 and above.
Are Clayton Homes built well?
Yes. In addition to quality building practices and materials, each build is thoroughly inspected. Each build comes with the Clayton Built stamp of approval, which is the company’s commitment to building excellence.
Are Clayton Homes good?
Clayton Homes provides a myriad of home types and features to choose from. These homes are ideal for the homebuyer who wants some control over the homebuilding process without the hefty price tag. Additionally, the company’s commitment to green building and energy-efficiency is a benefit for homeowners looking to actively reduce their energy bills or carbon footprint.
Clayton Homes Reviews
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At the location in Eldora, the staff was incredible. They were very kind, over the top, got things done. They followed up with everything that I needed. They did everything they said they would. The rep left right after I got my home delivered. So, the manager started taking care of me if I needed anything. He cared about what we wanted. Or Dewana was one that I called when I needed something fixed. Go to Clayton Homes because they took care of me.
We're so happy to hear that you had a wonderful experience and would refer us, Gina!
Clayton was friendlier and seemed to address all of our questions well. It was a great experience with the reps. Everything that came up that we had questions about, they always had the answers we needed and were very helpful. We got a lot model and it had everything that we wanted. The quality of the home is good and if anything comes up that has been broken, Clayton’s reps are there as soon as I call. They always send somebody right out.
Thank you for taking the time to share your feedback with us, Nicholas!
Clayton was excellent. I handed them the money and they pretty much did just about everything for me. My sales rep was Jill and she was great. She gave me her personal number and any time I had a question or called, she picked right up and answered them. The home is great as well. Since we moved in, their reps came in here and fixed the things that happened when the home was on the lot because it was being showed. But ever since then, we haven't had any problems. We had one issue and when I told them about it, they were out here the week after to fix it. So, they have done everything that they said they would and I'd recommend them. They made this purchase one of the easiest things and took all the stress out of it.
We're so happy to hear you had such a wonderful homebuying experience, Isaiah! Thank you for choosing Clayton Homes!
The Clayton Homes rep was fantastic. He is in training to be a manager. If another one is open to near us, he's a fantastic candidate for it. He always took the time for any concerns we had. He gave me his personal cell phone number so that I could contact him. When he knew that we were already in the home, he reached out to see how everything was going.
We started looking online. When we went to see if they had any, the one that we had originally set on, no one had it for display. We had to go in for something and the rep said, "I don't think it means that it's gone," that took it off of the website. He said, "So until I figure out what's going on, go ahead and pick a backup." So, we started looking again. This one also, there weren't any displays of it. But as soon as I saw it, it became my first instead of a backup, and come to find out the original one, they were redoing the pictures. But we ended up going with the other one that I found.
We knew that it was delivered. And we asked from the get-go, “Do we have to be there when it's brought?” They said, "No, of course not. You don't have to. But you can be. We'll let you know." I ended up leaving work. When I started coming down the road, I noticed that there was half of the house there. They told me that they would let me know when they would deliver it so that we could be there. And I was, "Well, where's the other half?" And once I got inside, my mother-in-law was, "Oh, look." So, I got to see the second half delivered. And they thought I was crazy because I pulled over into the ditch to watch them do it. When I got back to work the next day, my manager was, "That's why you wanted to leave." I said, "No. They were supposed to tell me when they were bringing it."
The hot water heater was pulling water in the tin. I messaged the project manager, the one that does your walk through, like when it's ready and get your keys. He also gave me his number. I texted him and sent him a picture of it too, and I was, "I don't know if this is normal. But I wanted to let you guys know." And he said, "No, that's not normal. I'll be out there. I'll be in contact to see if somebody's there." So, he came out and took care of that.
And something happened with the fridge. We called. Whenever we would push the water dispenser, nothing would come out. And it just so happened, my husband opened the door to the refrigerator one day, and one of my kids pushed either the ice or the water on the fridge, and thankfully the door was open because it gushed inside of the refrigerator. That wasn't a them thing. But they pointed me in the right direction, and we got somebody out there to fix that. They told us, "Wait for it to settle in about six months. Call us or we'll call you so that we can come out and fix any kind of settling cracks." We have a few of those that I've got to get in contact with them. I'll do it once I'm better from surgery. Other than that, they have all been fantastic, "Call us if anything is going on."
Hi Jessica, thank you so much for taking the time to share your feedback! We are so happy to hear that you decided to make such an important purchase with us! We love that you got to see your beautiful new home be delivered!
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We owned a Clayton home before and were extremely pleased with everything. We ordered from them again last March and they told us that the home would be in either the last of May or the 1st of June. On the 20th of May, they called us and it was there. We were elated. We did a walkthrough and it was perfect. So, we paid for it and we came back. The company and the salesperson were fantastic, and everything was exactly as they had said. But then, we kept waiting for them to come and do the work to set up the home. May went by, June went by, then July went almost by when they finally came out. I kept calling Cameron, who was the lot manager, and got no satisfaction whatsoever.
When they finally did the dirt work and all the floors, we thought we were going to get our home. But then, they ran into a problem that we were across the state line and Cameron had not taken that into consideration. Tennessee movers were so backed up and they couldn't move the home. So, we went through July and on the first week of August, one of the guys that worked there contacted someone else. They finally got someone to deliver the home and they set it up. At that point, we had sold our house and closed out in June. So, we already made a commitment because of what Cameron told us. He gave me three different dates in June and the 1st of July, on when we could plan on having the movers. But I canceled and changed our movers three times because that didn't pan out.
Then, when they set the house, they didn't have the finishing on the sheetrock done on the inside. So, I called Cameron and told him that I was not going to change the moving date again. I told him that I was going to have them move the furniture in and I would take full responsibility, because we really didn't have that much. But he said that if I moved one stick of furniture in that house, he would come and put a padlock on it.
I lost it. I paid for that house in May and due to his lack of coordination to get things done, I couldn't move in. At that point, I called a dear friend who has been with Clayton Homes for many years and asked him what I needed to do. He gave me Jerry's name and number. I called him and I could not have asked for anyone to have been any nicer and any more cooperative. He said he would make sure that it was taken care of and within two weeks, they finally pulled somebody out of Paducah. They sent them over there to do the finishing up the sheetrock so we could actually move in. But we had to put our furniture in storage for a month waiting on that to happen.
All in all, I would highly highly recommend Clayton Homes because of the construction of the homes they make. Everybody did everything they could possibly do, except for that gentleman who I understand is no longer working for them. They have since called us and we are now setting up the one-year follow-up in August. It's a little early right now, but they said they will do it. There were a couple of places in the floors that were damaged and they sent a guy down who fixed it. It looks fantastic now. Also, there are some little stress cracks that they are going to come back and fix.
Hi Barbara, thank you so much for taking the time to reach out and share this feedback with us. We want all of our Clayton Homes customers to have an exceptional buying experience, and we're so happy to hear that any concerns during your purchase process were resolved and you are happy with the results!
The dealer that we dealt with at Bristol Clayton Homes was great. All of the people that they're surrounded with for setup and execution were fantastic. These guys are like a NASCAR pit crew. They are the best of the best. We were looking through floor plans online because they told us where we could go online and look at Norris Homes. We could also look at others and determine. We made a determination based on the fact that my wife had a baby grand piano, and we were going to get a four-bedroom to have one room to put the piano in. We had it all set, picked our options, and came in. They priced it for us.
Between Thanksgiving and Christmas, there was a lot of getting together with family ramping up for Christmas, so we didn't get back with Clayton until the first business day after Christmas. Then we went the following business day after New Year's Day. We told them, “Okay. We sorted through this, and there's only two things that we'd like to change.” The manager of the store came in with our sales lady, and quickly, he was right on it. He sent us out the door with the quote to buy the home.
When we came back, he said, “Well, I'm sorry. It's not going to be that price anymore.” I said, “What do you mean? We're just taking your quote you gave us last week and we're going to take two things off of it.” He said, “That quote’s no good anymore.” I said, ‘What do you mean?” He said, “That's last year’s quote. It's past January 1st. Now the prices have gone up.” I told him, “Really. The way I see it, it was last week's quote. Is your quote not good for a week? Most quotes are good for 30 days.” He said. “Nope.” I said, “Well, maybe we need to reprice it then, and get an idea how much more it's going to be now that it’s January 1st." He told me that he already did it and it was $64,000 more. That didn't sit well with me.
It seemed very premeditated. A good businessman should have said, “Listen. I'm giving you this quote. And normally it's good for 30 days or whatever it is. Or two weeks. But I want to let you know we're getting ready to roll out into the next year. And on January 1st, the prices are going to go up. So keep that in mind in getting back to us and making your decision.” But he did not do that.
We started to walk out. We weren't going to do business with Clayton. But the sales lady stopped us and named this couple and she said, “They ordered this house. That house is being delivered tomorrow to us. They called yesterday and backed out of the sale and said they will relinquish their deposit and everything. But they decided to build a home instead. Perhaps the Ginns might be interested in that home, and it's already built and we know the price on it. And we can sell on that.” So we told them, “Okay.” But we had such a bad taste in our mouths. I said, “Well, let us know tomorrow when it comes. I'll let you know if we want to come look at it or not.” They contacted us the next day, and we settled down a little, and I told my wife, “Well, if you want to go take a look and at least leave it open, the price was a little less than what we were going to order.” But again, it was a lesser of a home. It was a three-bedroom home, not a four, and no baby grand piano was coming.
We looked at the home and bought it because for what it was, it was a good deal. There were a couple of things that weren't what we wanted. It was outfitted with stainless steel, and my wife isn't a stainless steel person and that's why the service guys are here right now. They're changing out the island with the stainless steel sink. It's a different size from the white things. So they're making good on that, but my wife didn't get to bring the baby grand piano and it had to be sold because of the way it was handled up front. Other than that, these guys have been great.
We walked in and paid cash on a Monday after a Friday closing on our home the week before. Then on a Tuesday, they were out here and brought the equipment and sized up the job. On Wednesday, they were here digging the footers, and everybody was right in line. The only thing we waited for was the bricklayer. We had to wait three weeks because he was very sought after. He's one of the best, and he did a super job. Other than what happened in the beginning, it has been a great experience. The dealership has supported everything and sent people.
My biggest downfall other than that initial dealing was Norris Homes. They quoted the white sink to change the stainless steel sink, but because it's a different size sink, we had to pay them to build an entirely new island to accommodate the white sink. They priced it for us and said, “We can build it.” We paid for it at closing last August 19th. But we have chased Norris Homes and I've gotten in my truck and driven out there to get materials because they quit answering the phones for my folks at Bristol Clayton Homes. They wouldn't even answer emails. They finally sent something in January. It was supposed to be stained. But they sent it white and naked. It had no doors. Then they ended up sending stained doors for the white cabinet that they gave us. Finally, we got the right thing this week and the guys are here to change it.
The home was ordered with white siding but we wanted red. They got it in stock, but we could not get them to send it to Bristol. They were sending homes and they wouldn't include the siding with it. So I had to get it. I lucked up and the first door I went to happened to be the plant manager’s office. So I knew where the main guy was. Then I got a call from a lady at Clayton Corporate and she said, “I'm going to see what I can do right now. But in the meantime, let me give you this Clayton customer advocacy phone number. In the event we can't get something shaken loose, you can call them. They will get things moving.”
As a result of that lady having a conversation with us, a rep ended up from Bean Station over in Bristol, and he was a relatively new guy to the company. He was in shock at the non-response that had gone on since August. So he said, “I've got this for action.” Within about six days, we had an island and parts to put it together. But customers shouldn't have to go to Bean Station to get resolutions on things, and not from August till March.
Larry, thank you so much for sharing your experience with us. We pride ourselves in creating a great customer experience, and we're so happy you took the time to share this detailed information!
We were looking at houses and got one that was almost identical to the one we wanted. In order to get the one we wanted, we had to wait seven months and we didn't want to wait that long. I like the house but there are a few things I don't really like about it. They put a faucet in the back of the house but they didn't put one in the front of the house. There was no electrical either. The original one we looked at had one. When we walked around the house initially, it was still in two half pieces so we couldn't really get the total thing. We wish they would put electrical and water in front of the house and the back. We have a half acre of land in front of the house that we have to run hoses all the way round from the back to the front. I told Clayton about this and they just said that was how it came from the manufacturer.
Ross was our rep and he was good. But with the contractors, a lot of them suck. According to Ross, they already fired the contractors that did a bad job. Ross moved from a salesman to a manager and he got all brand-new people coming in. But at that time, the contractors they had was very **. They left stumps off of the yard they told us they removed. The ones that did the blocks into the house, I had to go out. They left the slurry off of the front yard. When I went over to the other one looking for sticks to pick up to mow the yard, they threw all cut blocks off of the yard over there. I got rid of them. Whatever company was doing the blocks, they did the back to the house. We sent a message to Ross about the color of blocks that we wanted put on the house. They put the back up. We went three weeks with nothing being done.
I drove one day and the guy was putting all the blocks back up onto the pallet. I go, "What's going on here? Are they bad blocks or something?" He no but they were the wrong blocks. They were gonna have to tear that down. He added, "They said they're supposed to be beige." I told him that they were supposed to be that gray because the house is gray. I asked him to put the blocks back. We lost three weeks on that.
The people doing landscaping on removing the stumps told us they were gonna be there. They didn't remove everything. The reasoning was they didn't realize that there were hills and stumps. The house had to be moved back because of the hill. We wanted it dug into the hill but we were told that it wasn't possible. We're happy to be on top of the hill.
Another thing is there is a little hallway that you go through the laundry room to go out the back. They only put a switch in the very back of the house and nothing toward the front. If you're going out to go outside, on the front hallway, you have to flip the light on in order to see to make it to the other light and to light up that hallway so you can see down it all the way. I let Clayton know all those stuff.
Also, there was the thing with the light switches. With the one that does the kitchen and the little hallway by the master bedroom, you would think the second one would be for the one in the kitchen. No, they put the one by the master bedroom. The last one is for the other light for the kitchen. That doesn't make any sense. When you're coming through the front door and you hit the light switch, what lights which should be the closest to the door? Or even when you're walking out, shouldn't the porch light be the closest one to the door that you can turn it on? But when you're going out, you can flip it off. The furthest one away from the door, the three switches, is the outside one. I can go in there and I can get the electric company to change that. The next one is for the fan and the closest to the door is the main lights to turn it on.
Another thing is the trim is coming off. If you barely bump it, the trim work will come off. I got ahold of Ross and when they did one of the pieces, the manufacturer left a piece off on the house. Overall, we had no problem with the personnel at Clayton Homes. They did everything they were supposed to do. Ross and the guys are working with the manufacturer about getting somebody out to fix an issue with a siding that buckled.
There are just some of that little stuff that if tweaked would make the home a lot better than what it is. The kitchen cabinets are beautiful but when you open up the door, instead of being two levels a shelf, there's not another shelf inside the cabinets. There should have been a shelf there. Right now, I'm working on trying to get the yard done because the guy left a lot of stumps out in the yard. He also dug out the ditch and flattened it. The agreement was that they would put in one pipe. The guy found 50 different ways not to put the culvert pipes in.
Now, we have coming off the street into the house instead of going into the ditch and around the back. It runs straight down the driveway at us. His words were, "I don't think there was one there." We can't go back. They told Ross and Martin, who was the manager at the time, that there was nothing they could do and they weren't gonna come out and do anything.
The electrical people held us up too because they were supposed to come and put the box on. They said they would have us all hooked up before the electrical company comes out. The electricity ran all the lines that had the poles up. They were waiting on the electrician to put the box up on the house. We got very irritated about the process. When we started last year, we were told that the contractors will have everything done by May. May came and Ross said, "The contractor says because of the weather," which some of it was a bunch of crap because they just didn't want to do it right. "We'll have you in by the 4th of July." The 4th of July came around and it wasn't done yet. It became by Halloween and that didn't happen either. It became by Thanksgiving then Christmas. But that didn't happen.
We signed the paper in January and we couldn't move in until February because the landscapers didn't put the stairs in for us. We're waiting for them to put that in. That messes up on trying to get grass to grow because they only do so many feet away from the house. Also, the grass they put in was crap and died. It didn't even grow.
Hi Christopher, thank you so much for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience. We appreciate you sharing the concerns and issues you had with setup. This information will help us to better improve our communication processes. If you should have any further concerns, please reach out to your retailer.
The purchasing process was great and we love our home. It's getting the little detailed things done and getting things fixed properly in a timely manner that we're having an issue with. There's a little bench seat with little cubbies that goes up under the area where the TV goes. It took forever to get that. The service people finally brought it out here and they didn't have a trim to trim it out with. That was probably a month and a half ago that they were here doing that. They finally came back out this past Thursday with the trim and trimmed it out. Clayton was also supposed to fix the pantry door because it bowed at the top. When you shut it, you can tell it's not even and it sticks out in one corner. They said they have it closing better and that's the best that they can do.
On all four corners where the house sits on the block foundation, you can stick your hand up in there. This means that anything can get up under the house like little animals and rodents. Clayton was supposed to fix that. Someone came and all he did was walk around the house with some spray foam. He sprayed gobs of foam that's hanging out where it's exposed. It looks horrible. They only fixed the corners. If you walk around the house, you can see where the house is not sitting flush on the cement block foundation and there are still places where animals can get up under the house. We've already killed two mice in the house because they were getting in under the house.
I have pictures that I took over the weekend of where that spray foam was sprayed in one corner. Now, it's even got the corner piece of the siding bowing out because he just stuck that can up in there and sprayed away and an animal can eat through that spray foam. Clayton is not fixing the problem but putting a band-aid on it. They should just get it fixed and be done. It's to the point that my husband told me that when I send the picture to Ashley, the girl I've been dealing with at Clayton, I was to let her know that they need to contact my husband and their sub can come on my husband's schedule when he was going to be at home. My husband was done and he's to the point that if they don't get it fixed right, he's ready to go somewhere and see if there's any help that he can get.
When you call Clayton and tell them, they send somebody out. The people that they're sending just walk around scratching their heads like they're not quite sure how they need to fix something. They leave and you have to hope that they will come back within a few weeks. It's been that way the entire time. When we were trying to get in the house, they would come and work a day or two then they would disappear. My husband is the one that had to keep contacting the sub to get them to come back out and finish so that we could get moved in. It was a lot of stuff.
There's a crack in the wall that has come up and we told Clayton about that weeks ago. The rep said she would notify the guy that was coming out to complete that trim and fix the pantry door and all the places on the foundation. But the guy that came did not know anything about that and those were not on his list. He went out and he came back in. He said, "I have good news and bad news. I can fix it, but I can't fix it because I don't have any mud on my truck." But if he was driving that far, shouldn't he have everything he would need? That's the way it's been the whole entire time.
Hi Mrs. M, thank you for sharing your feedback with us. We're sorry to hear of these frustrations, and we wanted to address your concerns below. The service team has been to the home. The stucco is done correctly. The vinyl hangs over the stucco and you can't see any gaps. It was advised that the customer seems to be attempting to completely seal the bottom of the home, which we do not advise doing, as it needs to breath to prevent mold. However, the customer was insistent on closing the gaps. He has closed all the vents and doesn't want to open them because of pests, but the customer does live in a wooded area. We had a contractor seal the corners and porch as a courtesy while he was there to do other repairs. The crack in the kitchen was a new crack and the first time it was heard about was when he was there that day. We did not know in advance it was there. We did inform the customer that next time we had someone available in the area we would get the sealant trimmed down (you have to let it expand to seal, then cut back) and fix the new crack that had just happened. We encourage you to reach out to your retailer regarding any further questions.
Communication with them was good during the process. My rep always kept me up-to-date about when the house would be there and if there was any hiccup. I love the location. I had an incident a few days ago where my ceiling was leaking water from the rain. I wasn't happy about that because I hadn't even been in the house a year yet for water to be coming through my vent. The techs came to fix my screen door because it had a little gap in it. So, the guy said something about the pipes or something that had fallen down. So, he refilled those. Other than that, I like the quality of the home. I haven't had any major problems since I've been in it.
Thank you for taking the time to share your feedback with us, Keundra! We're happy to hear that the service has been great beyond the sale!
Clayton's rep was willing to work with us and meet our needs. But putting the home into place has been a long process. The house is installed, but it has many repairs that need to be completed that they're failing to do so even if I've told them multiple times about the issues.
Thank you for your feedback, Harold! We are committed to getting any repairs or concerns resolved for you! Our one-year manufacturer's warranty addresses any items during that period.
A guy came out to fix our dishwasher because it was hitting the frame around it. After he did that, we checked the breaker box, and the dishwasher won't come on at all since he was here. It was fine before that, but it won't come on at all now. So, I called Clayton on the first of the week and told them about it. I said it has really been an inconvenience because I had an event that I was cooking for and I had to wash everything by hand.
The project manager called me and said that he didn't know what his schedule was this week and asked if I would be home on Wednesday, Thursday, and Friday. He said he'll call me first thing in the morning and let me know if he's going to be there that day. I told him that I'd make sure I'd be home those days and I've stayed home to accommodate him coming out. But here it is, Friday, and I still haven't heard from him. And the regular tech guy is on vacation. So I think he was just stalling me until the guy gets back from vacation.
This has been an ongoing thing for two years and we've had to pretty much call them almost weekly to come out and fix things. I talked to someone 10 days ago, but it's still not a whole lot better. The problem is more on getting someone out and of them following through with what they say. I would not recommend anybody to Clayton, at least in this location. The home is good because it's a modular, but it still has to travel and come from three hours away on the highway. So we've had some trim that has come loose. But we really can't complain about it. We get a lot of compliments on it and we're happy with the construction of it. The problem lies with the local people because they're not hiring quality people.
Hi Linda, thank you for taking the time to reach out and share your feedback with us. We are committed to your customer experience, and we will loop in the appropriate teams in order to resolve the matter. We will follow-up with you as soon as possible.
Michael was my guy with Clayton Homes and he was great. I liked him a lot. We hit it off right off the bat. He was very helpful. We were in a hurry, and he bent over backwards for us. We had drawn up what we wanted. He said, "I've got something here just by looking at your drawing you sent in the email." We looked at this other one and as soon as my wife walked in, she said, "Holy cow, that's our drawing." It didn't have the walk-in pantry that I wanted, but it was really close. The bedroom was on the other end than what we thought, but it all worked out. We've had some little hiccups here and there, but Clayton has come through and fixed it. We've had the home for a while, but they're still being good about helping us. They're working on my air conditioning right now. When we tested it, it was fine. But now that we need it, the fan doesn't work.
Thank you so much for taking the time to share your feedback with us, Raymond! We are committed to make sure that all issues are resolved!
Dealing with the salesman at Clayton was very good. We stayed with the same one all the way through rather than being moved up to somebody else. Putting the home into place was a tiresome situation but it would have been either way you go. We were moving it on just bare property. One tree had to come down and we had to get the electric pole as well as the water in. So, it wasn't an easy process. I had to do a lot of it because we were establishing an address. And to do that, you had to go through the water company and you had to go over there and deal with them in person. It wasn't something that Clayton could do.
Once I started putting the home together, it was a good process. It took probably a total of two weeks because the crew had to pack some clay and to make a foundation for it. Then they had to have the water lines hooked up and the pole had to be set. An AC had to be brought in and hooked up as well and you couldn't do one thing until you got another thing out of the way. The quality of the home is very good, especially the insulation. My electric bill hasn't been over 115 since I moved in. We’ve had cold weather and heat. I expect the middle of the summer to see somewhere between 150 and 250 but maybe not if it keeps going like it is now.
Thank you for taking the time to share your feedback with us, Francis!
Clayton Homes Company Information
- Social media:
- Company Name:
- Clayton Homes
- Year Founded:
- 5000 Clayton Rd.
- Postal Code:
- United States