Regions Mortgage Reviews

4,885,129reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Edited by: Jana Lynch

About Regions Mortgage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Regions Mortgage (NMLS #174490) is part of the Regions Financial Corp., one of the nation’s largest bank holding companies. The company is headquartered in Birmingham, Alabama, and serves mainly the Southern and Midwestern regions of the U.S. with its financial products and services. You can request a customized rate quote directly from the company’s website.

Pros
  • Offers pre-qualification with no hard credit check
  • Variety of loan options, including renovation loans
  • Online application
Cons
  • Limited loan information online
  • Not available in every state

Helpful Reviews

Orange Park, FL
Verified purchase
I have been with Regions Bank for several years. I was very pleased to get my Regions Home Equity loan at a low interest rate. They have very knowledgeable and friendly staff. The...

Read more

Buford, GA
Verified purchase
Submitted application in May. It's soon September 2021. I still have not closed on Refinance. ... Some of my former colleagues used another Mortgage company and ... was able to re...

Read more

Rates

Regions Mortgage does not publish its starting rates online. However, you can request a customized rate quote from the company directly from its website.

In 2021, Regions Mortgage had a slightly higher average home purchase rate than the national average (about 0.05% higher). In the year prior, the company’s average rate was 0.03% lower than the national average.

Interest rates vary by borrower. Typically, the lowest rates are available to borrowers with excellent credit scores (800 and up) and low debt-to-income ratios (below 36%) — basically, the borrowers with the greatest risk of default generally have higher interest rates.

Regions Mortgage offers both fixed- and adjustable-rate mortgages (ARMs). Most borrowers prefer fixed-rate mortgages because they offer a predictable monthly payment. However, an ARM could be useful in some situations. For example, if you plan to sell your home in a few years, you may consider getting an ARM to save in interest. ARMs usually offer a low introductory rate for the first few years.

Regions Mortgage average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

You can begin the application process online through the Region’s Bank website. You can apply for pre-qualification (which doesn’t require a hard credit check) or skip forward to preapproval.

The preapproval application will ask for information about your income, assets and debt. Be prepared to upload financial documentation, like bank statements and pay stubs. Regions Mortgage uses this information to determine how much you can borrow.

If you need assistance during this process, the company provides a phone number and email address for borrower support. Your dedicated loan processor will also reach out to help you finalize your application.

Patrina, a ConsumerAffairs reviewer from Georgia, had this to say about their experience with Regions Mortgage: “If we could give more than 5 stars we would! We did an FHA loan through Regions and closed just yesterday. Our loan originator Nick and loan processor Julianne were both responsive and knowledgeable and kept abreast of what was going on with our loan process every step of the way…”

Regions Mortgage application features

Loan types

Regions Mortgage offers a wide variety of home loan options, including conventional loans (with fixed or adjustable rates), VA loans, FHA loans, USDA loans and jumbo loans. Loan terms can vary depending on the loan type, but most conventional loans have either 15-year or 30-year terms.

The company also offers loans to fund new home renovations or new construction (construction-to-permanent). The construction-to-permanent loan allows for a single closing for both the construction loan and the permanent mortgage loan.

In 2021, Regions Mortgage received 23,761 home purchase applications. Of those applications, about 3% were preapprovals denied. About 66% were closed, and about 11% were denied (the industry as a whole sees about an 8% denial rate.)

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

The majority of the home loans Regions Mortgage originated in 2021 were for refinancing (42% were refinance loans and cash-out refinances combined). About 33% were for home purchase loans.

Borrowers typically choose to refinance their existing mortgages when they’re certain they can save money somehow (either by lowering their interest rate or by shortening their loan term). Many borrowers chose to refinance in 2020 and 2021 because rates had fallen to record low levels. Even a small reduction in your mortgage interest rate can equate to significant savings over the loan term.

Since 2021, rates have been rising steadily; the average rate on a 30-year fixed-rate mortgage has close to doubled in a year. For this reason, fewer borrowers are expected to refinance in 2022.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

Regions Mortgage offers both HELOC and home equity loan options. The HELOC has a 10-year draw period and a 20-year repayment period. The home equity loan comes in seven-, 10-, 15- and 20-year terms. The company offers an interest rate discount for both HELOCs and home equity loans if you set up an automatic payment with your Regions Mortgage checking account.

Home equity loans carry fixed interest rates, which won’t change over the loan term. However, HELOCs usually have low introductory rates for a short time (with Regions Mortgage, it's six months). After that, the interest rate is variable and can fluctuate based on the prime rate.

A home equity loan is generally the better option if you know how much you need to borrow and need those funds upfront in a single payment — like if you plan to renovate your kitchen and you’ve received a cost estimate from a contractor. With a home equity loan, you’ll begin repaying the loan immediately.

However, a HELOC can be useful if you don’t have a cost estimate but know you’ll need consistent access to cash in the short term. For instance, you may plan to update your home with new fixtures and appliances but prefer to make smaller purchases over a longer period of time. Keep in mind that with a HELOC, you’re only required to make interest-only payments during the draw period, which could sink you into debt if you aren’t careful.

Requirements

Regions Mortgage doesn’t disclose much info about its borrower requirements online. Conventional loans generally have higher credit score requirements than government-backed mortgages; you’ll likely need at least a 620 credit score to qualify for a conventional loan. Credit score minimums for VA, FHA and USDA loans can vary by lender.

Down payment requirements can also differ, but you’ll probably need to offer at least 3% down for a conventional loan and 3.5% for an FHA loan (if your credit score is 580 or higher). VA loans and USDA loans typically have no down payment requirements.

National mortgage requirements by type

Cost and fees

Regions Mortgage doesn’t disclose its lender fees, but origination fees, which are usually 0.5% to 1% of the loan amount, are typical. There may also be application and underwriting fees, though most lenders lump these into the origination fee.

Lender fees are part of the overall closing costs you’ll pay to start a new loan. Closing costs include fees for services like the title search and home appraisal as well as prepaid items like property taxes and mortgage insurance premiums. Altogether, closing costs tend to average between 2% and 5% of the loan amount.

Once you’re preapproved, you’ll receive a Loan Estimate, which will state all the potential closing costs. Your lender will also provide you with the Closing Disclosures three days before closing, which shows the finalized totals.

FAQ

What is Regions Mortgage?

Regions Mortgage is part of Regions Financial Corp., a full-service financial institution that offers a variety of mortgage products, including conventional, FHA, VA, USDA and jumbo loans. You can request a customized rate quote or get preapproved directly on the company’s website.

Is Regions Mortgage legit?

Regions Mortgage is a legitimate financial institution that’s licensed to offer mortgage products in 23 states and Washington, D.C. It’s a part of Regions Financial Corporation, which is a member of the S&P 500 Index and has been in business for over 50 years. In 2021, Regions Mortgage originated close to $12 billion in conventional mortgages alone.

Where is Regions Mortgage available?

Regions Mortgage’s mortgage loan products are available in 23 states. The company operates branches in 16 states.

Still have questions?

Shop with confidence

Compare with top companies

Regions Mortgage Reviews

Filter by Rating

  • (4)
  • (1)
  • (2)
  • (62)

Popular Mentions

    How do I know I can trust these reviews about Regions Mortgage?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Regions Mortgage?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Customer ServiceStaffBilling

    Reviewed May 13, 2026

    Wow Terrible Customer Service and After a poor review they call Me and want to verify my information. I said you called me and obviously know my number and information. They bought our mortgage from United Wholesale Mortgage. I never had a problem getting the mortgage payment taken out on the first of the month unless a holiday or weekend but this company said they could only take it out if I banked with them. Obviously not ever going to happen. Avoid this company and go with someone who cares, anyone else. Just a joke.

    Thanks for your vote!
    Customer ServiceCoverageTransparency

    Reviewed March 19, 2026

    What an extremely horrible mortgage company. You cannot get a live person no matter what number you call!! How absolutely horrible this customer service is. I changed my insurance company and received a letter from Jamie **... No contact information...nothing! I've tried to update Regions with my new insurance four times, and she continues to send me letters to update my insurance. There is absolutely no accountability for horrible customer service with this company!! Steer clear... Go somewhere else if you want to avoid a horrible experience!!!

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Mortgage Lenders delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Customer ServiceCoverageStaffBillingHonesty & Transparency

      Reviewed Feb. 5, 2026

      I’m just so tired of dealing with Regions Mortgage. I can’t see straight. I have filed a complaint with a Better Business Bureau. I’m gonna file a Consumer complaint. I’m just gonna Google all the places where I can file a complaint against a mortgage company in a bank. I have Crohn’s disease and I’ve been sick. Anytime I’ve tried to call to get any assistance. I get 15 different answers.

      Today, when family members tried to help me make a payment to get caught up they were turned away. That was the last straw. And on top of that I had had a conversation with somebody named Don, who said that I was on like a payment plan and I was able to get caught up on payments. However, it was documented in my chart that I stated that I was going to make those payments that way. They record these phone calls. They can go back and play it and see I’m not lying. So, I was called a liar today basically. I have learned that I need to start recording these phone calls and document everything Myself. I’ve already been doing that with email.

      Today was the last straw. I have spent the last week trying to get my insurance to approve a $27,000 shot for my Crohn’s. I haven’t felt well and I certainly didn’t need this. So, I am livid at this point in time. If Tom Cruise shows up and wants to make a payment, let him! You do not turn them away. I should not have had to take time out of my day to call and tell somebody to let them make a payment. They knew the information they’ve Helped me before. I’m I’ve went months without working. I’ve recently out of work for two weeks due to my health. So, when I tell you, I don’t wanna deal with Regions mortgage. I don’t wanna deal with Regions mortgage. In fact, I’d rather claw my own eyeballs out at this point in time then deal with regional mortgage. I’d rather talk to Adolf Hitler than deal with Regions mortgage.

      So trust me, I’m gonna file a complaint with every agency I can. I may even contact the news stations and let them know that they don’t work with people they’re sick or disabled. I also may speak with an attorney. That’s where I’m at after today. After dealing with my health insurance company all week, this was the last thing I wanted to deal with, But it’s just not a normal day unless I have to deal with Regions mortgage. I wouldn’t know how to function in the world unless I’m arguing with regions mortgage. That is very sad.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceMaintenanceStaffResolution

      Reviewed Jan. 27, 2026

      I've been a Regions Mortgage customer for 5 years. I recently had a mortgage escrow issue that I needed help with. In the times we live in with all the automated phone systems, account registrations, usernames and passwords I dreaded getting the process started. Somehow, I contacted Regions Vice President Tiffany **. Oh my God, a real person, direct contact, complete follow up, fixed the issue, total resolution. Wow. Congrats Regions for hiring someone like her.

      Thanks for your vote!
      Online & AppRefunds & PayoutsMaintenanceBilling

      Reviewed Jan. 21, 2026

      I wish I could fire Regions Mortgage. They don't know anything about mortgages and escrow. They overcharged me in escrow for the first year and argued with me when I asked for a refund mid-year. Now, when I paid more into my escrow, they claim they can't lower the escrow payment. What? So, I could fully fund and cushion my escrow account and they would still expect me to pay their calculated escrow? I never had any mortgage company do that. I didn't choose Regions and would never recommended them to anyone. Oh, and their website is constantly broken.

      Thanks for your vote!
      Loan Process

      Reviewed Dec. 8, 2025

      We have been doing business with Regions Bank for over 20 years. Recently, we tried to obtain a HELOC on our current house but were denied because we live on leasehold land. We were informed that if we had an existing mortgage, they could lend us money, but since we have paid off our house, they could not offer us a loan. While we do live on leasehold land, so do over 6,000 other leasehold owners. My question is: Are they lending money to new homebuyers on leasehold properties? Of course they are! But if you are financially stable, have already made the "mistake" of buying a house on leasehold land, and are not currently in debt to Regions Bank, you can forget about asking them for money.

      Thanks for your vote!
      Customer ServiceStaffBillingTransparencyResolution

      Reviewed Oct. 6, 2025

      I've had an incredibly disappointing experience with Regions Mortgage. From the beginning, their customer service has been consistently unhelpful and dismissive. Any time I’ve reached out with questions or concerns, especially regarding my escrow account or payment allocations, I’ve received vague answers or been bounced around to different departments with no resolution.

      The biggest issue has been the complete lack of transparency in how my mortgage payments are applied. Despite making full, on-time payments, I’ve noticed unexplained discrepancies in my escrow balance and no clear breakdown of how my payments are being allocated. When I asked for clarification, I was given generic responses that did nothing to address the issue.

      It's unacceptable for a financial institution to handle something as important as a mortgage with such little accountability. I expected professionalism and clear communication, but instead, I’ve been left confused and frustrated time and again. I would not recommend Regions Mortgage to anyone looking for reliable service or transparency. There are better lenders out there who treat their customers with respect and keep them informed.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 19, 2025

      Only upside to their main office is you get to an actual person quickly. Outside of that their customer service is nonexistent. It amazes me that they can report wrong on your credit report and do absolutely nothing. I will never use this service or this bank again.

      Thanks for your vote!
      Loan Process

      Reviewed Aug. 1, 2025

      Absolutely HORRIBLE. If you want to get the run around and have problems pop up over the life of the loan then this is your place. The worst move I ever made. I am literally counting down the days when I can close this HELOC without fees. I will not give them a dime of my money from this point forward.

      Thanks for your vote!
      Customer ServicePriceStaff

      Reviewed June 10, 2025

      Regions Mortgage customer service is probably one of the most incompetent and disrespectful mortgage companies I have ever dealt with. The ladies make it very difficult to get information or even trust that what they say is accurate. Most of their agents are working from home and probably aren't paid too well resulting in non-professionalism.

      Thanks for your vote!

      Simplify your search

      Easily compare personalized rates.

      Loading more reviews...
      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. NMLS Consumer Access, “ Regions Mortgage .” Accessed September 6, 2022.
      2. St. Louis Federal Reserve, “ 30-Year Fixed Rate Mortgage Average in the United States .” Accessed September 6, 2022.

      Regions Mortgage Company Information

      Company Name:
      Regions Mortgage
      Website:
      www.regions.com