Regions Mortgage Reviews

I recently switched Home Owners Insurance. Regions paid the new premium, but my refund from the old company arrived one day late. Even though my new insurance is less they send a refund and raised my monthly payment by almost 50 dollars a month. It is nearly impossible to talk with anyone about my issues. Everything is automated. Very disappointed my old loan was sold to this company.

Just a horrible place to have a mortgage and a bad customer service. Unreliable and unqualified. Charge hidden fees and lie.

Wow Terrible Customer Service and After a poor review they call Me and want to verify my information. I said you called me and obviously know my number and information. They bought our mortgage from United Wholesale Mortgage. I never had a problem getting the mortgage payment taken out on the first of the month unless a holiday or weekend but this company said they could only take it out if I banked with them. Obviously not ever going to happen. Avoid this company and go with someone who cares, anyone else. Just a joke.

What an extremely horrible mortgage company. You cannot get a live person no matter what number you call!! How absolutely horrible this customer service is. I changed my insurance company and received a letter from Jamie **... No contact information...nothing! I've tried to update Regions with my new insurance four times, and she continues to send me letters to update my insurance. There is absolutely no accountability for horrible customer service with this company!! Steer clear... Go somewhere else if you want to avoid a horrible experience!!!

I’m just so tired of dealing with Regions Mortgage. I can’t see straight. I have filed a complaint with a Better Business Bureau. I’m gonna file a Consumer complaint. I’m just gonna Google all the places where I can file a complaint against a mortgage company in a bank. I have Crohn’s disease and I’ve been sick. Anytime I’ve tried to call to get any assistance. I get 15 different answers.

I've been a Regions Mortgage customer for 5 years. I recently had a mortgage escrow issue that I needed help with. In the times we live in with all the automated phone systems, account registrations, usernames and passwords I dreaded getting the process started. Somehow, I contacted Regions Vice President Tiffany **. Oh my God, a real person, direct contact, complete follow up, fixed the issue, total resolution. Wow. Congrats Regions for hiring someone like her.

I wish I could fire Regions Mortgage. They don't know anything about mortgages and escrow. They overcharged me in escrow for the first year and argued with me when I asked for a refund mid-year. Now, when I paid more into my escrow, they claim they can't lower the escrow payment. What? So, I could fully fund and cushion my escrow account and they would still expect me to pay their calculated escrow? I never had any mortgage company do that. I didn't choose Regions and would never recommended them to anyone. Oh, and their website is constantly broken.

We have been doing business with Regions Bank for over 20 years. Recently, we tried to obtain a HELOC on our current house but were denied because we live on leasehold land. We were informed that if we had an existing mortgage, they could lend us money, but since we have paid off our house, they could not offer us a loan. While we do live on leasehold land, so do over 6,000 other leasehold owners. My question is: Are they lending money to new homebuyers on leasehold properties? Of course they are! But if you are financially stable, have already made the "mistake" of buying a house on leasehold land, and are not currently in debt to Regions Bank, you can forget about asking them for money.

I've had an incredibly disappointing experience with Regions Mortgage. From the beginning, their customer service has been consistently unhelpful and dismissive. Any time I’ve reached out with questions or concerns, especially regarding my escrow account or payment allocations, I’ve received vague answers or been bounced around to different departments with no resolution.

Only upside to their main office is you get to an actual person quickly. Outside of that their customer service is nonexistent. It amazes me that they can report wrong on your credit report and do absolutely nothing. I will never use this service or this bank again.

Absolutely HORRIBLE. If you want to get the run around and have problems pop up over the life of the loan then this is your place. The worst move I ever made. I am literally counting down the days when I can close this HELOC without fees. I will not give them a dime of my money from this point forward.

Regions Mortgage customer service is probably one of the most incompetent and disrespectful mortgage companies I have ever dealt with. The ladies make it very difficult to get information or even trust that what they say is accurate. Most of their agents are working from home and probably aren't paid too well resulting in non-professionalism.

Regions customer service folks will lie to you. Do not trust them at all. Here is what NR told me, “I apologize for the inconvenience. We are required to report the payment as the date it is paid.” That service is strictly voluntary thus no legal bonds with reporting.

If I could give no stars I would. They just bought my mortgage and are the absolute worst. Everything is a hassle to obtain or it cost. As soon as the rates drop.. I’m refinancing it. Cost me $190 for an appraisal to remove PMI. The appraisal is of their choice. Which is wrong. I’m paying for it. I should have who I want. Then the appraiser refuses to give me the report. Again I paid for it. Then I contacted them and they said they don’t have it yet.. The invest does. They have a 1 star rating for a reason.

Regions totally screwed up my escrow account at closing and I didn't know it until months later when my payment went up by $600 per month. The lender blamed the closing attorney, but how could the Regions lender and Regions underwriter not see that a $425K house needed more than $682 FOR THE YEAR in the escrow account? They are of no help now. They got their money. Run from these people.

Good luck getting a real person on the line. My loan got moved to Regions and I’ve been trying multiple numbers for two hours just to get information where to pay my mortgage. Worst company I’ve dealt with in a while.

It's frustrating when online services prioritize profits over customer safety. In times of extreme weather conditions like a blizzard, flexibility and understanding should be key. It's important for businesses to consider the well-being of their customers, especially when faced with unforeseen circumstances that could jeopardize their safety. Prioritizing money over customer concerns can lead to a lack of trust and loyalty in the long run.

I have an escrow account with my Regions Mortgage. Regions servicing did not pay one of my property tax bills on time, and I was assessed a late fee. Regions refused to cover the late fee. Regions said it follows the Real Estate Settlement Procedures Act (RESPA). RESPA section 1024.34 states, "the servicer shall make payments from the escrow account...to avoid a penalty." When I pointed this text out to Regions, Regions refused to share legal or regulatory text allowing the servicer to not make property tax payments by the taxing authority's deadline.

Do Not get a Mortgage with Regions. I used my VA Loan with them. Worst mistake ever!!! They harass their borrowers. They steal Money from their borrowers every chance they get. They have Damn Good Lawyers to keep them out of Litigation. They do little things to their borrowers that add up to Major Profits for their company. They are holding an Insurance Lost Check I received. They say it's cause they have interest in the Property. Where was Regions when I was battling with the insurance company to settle my claim??? Now they are holding my cheque and will not release my money. DO NOT GET MORTGAGE WITH THIS COMPANY!!!!

I contacted Regions Mortgage and requested a payoff for HELOC on a account that has no activity. They asked me to pay $976 as recap fee which was never disclosed during the HELOC closing process. This bank is extremely unethical and misleads customers into signing contracts. Not to mention the exorbitant fees for HELOC closure that is unheard of and no other financial institution charges. Regions Mortgage has a mispriced model for charging early termination fee for a HELOC loan.

2 years ago my cousin passed away, she left the house to me. What I didn’t know was there’s a lien on the house. The house is paid off except for the lien. When I called to let them know that she passed, this is what they told me. As long as I am in the house I have to pay on the lien. And if I leave the house and move. The guy said what they do is find family members to pay off the lien or they will sell the house and get the money that way. I don’t understand how they can do that. I’m not sure who I can talk to.

If you been hunting for a house lately, you can sympathise with my stress of bidding for a house in the market when house ownership quickly becoming a privilege. By the time we won the bid, the interests rates went sharply up. The broker who prepared our letter of offer was a friend of ours, but friend or no friend, her interest rate went through the roof and she could not offer a decent deal. We decided to look around last minute since one of the conditions for seller was fast closing.

I started working with Regions Mortgage after being referred to from my real estate agent. I had already been pre-approved from PennyMac but figured I would see what they could offer. I was told they could beat the APR so I went on down the rabbit hole. It has been almost 7 weeks that I have been working with them to get paperwork. I keep asking every other day if they have what they need and they do not respond. They would continue to ask for the same documentation over and over. Now we need this, this isn't good enough, now we need another this. It has been a crazy nightmare.

I have been with Regions Bank for several years. I was very pleased to get my Regions Home Equity loan at a low interest rate. They have very knowledgeable and friendly staff. They are conveniently located if I need to visit concerning my loan.

We just closed in early December on a home in Margaritaville Hilton Head. I had secured the services of Regions for the loan one year earlier since the house was under construction. The loan was from the Ponte Vedra branch. It was awful. A few weeks before closing my loan contact called all confused about assets and underwriting. I said “isn’t it late for this?” No response. He forgot we put $160,000 down for the construction even though I told him several times. Then, this is the best part. He made me dig up proof even though it was disbursed through our Regions account. I emailed him a couple times before closing to make sure we were ready. No response to voice mails or emails from our loan officer (Dane **).

My partner and I had a home loan that was sold to Regions Mortgage. A couple of years in my partner unfortunately had to file bankruptcy. The house, which was in both our names, was not included in his bankruptcy in any way, and the payments had never been made a day late or a dollar short. We were always current and enrolled in auto-pay, but because he filed, Regions took away any access I had online to view our account or make a payment. They tacked on $950 for "attorney fees", even though the house was NOT included in the bankruptcy, and made it nearly impossible for me to even make the monthly payment. I can't pay online or through their automated phone service.

Contacted Regions Mortgage and requested payoff for HELOC. Received email titled, "payoff request" with letter attached. Took the letter and check for the amount to the branch same day. Cancelled check shows processed same day; however, about a week later rec'd a statement with an amount due for interest on the same day of payment. Called and spoke with 3 different people on 5 separate occasions and was told by a "supervisor" he would send to research department to get the undue interest removed. Five days later I called back because he never called me with status as he offered, and I was told I was sent the incorrect payoff letter and was sent a "paydown" letter instead. The amount was the full amount due on the account but the daily interest accrued for the date of the letter...blah, blah, blah and I needed to pay that interest.

A few days ago we received a notice that our payment was overdue. However, in looking at our checking account, which is with Regions, we were able to verify that the check had cleared over a week before the payment was due. Regions Mortgage, however, has now taken over a week to "research" the matter and are still not able to tell us where the payment has gotten to. Needless to say, we are very unhappy with Regions Mortgage. We have also been told that the two--Regions Bank and Regions Mortgage--do not play well together. That is to say it takes an act of Congress, apparently, for Regions Mortgage to look at our Regions Bank checking account and see that, yes, a check was written to Regions Mortgage and cleared the checking account in a very efficient manner. It's hard to understand what is taking so long. At this point, I do not recommend Regions Mortgage.

I am looking to refinance my current home loan and have excellent credit. One of my friends is a loan officer for Regions and the rate and closing costs were what I was looking for. I started the process in December of 2020. It is now February and still no closing date set. No one returns calls or emails but they were quick to send out an appraiser and charge me $450.00 to get things started. Sadly I'm looking to other financial institutions at this point. I owe less than 45% of my home's appraised value and was looking for a 15 year loan with 10K equity washout to upgrade the HVAC system. Don't waste your time with this bank.

Don't waste your time with anyone at Regions. I firmly believe they have training classes on how to ignore and irritate their customers. Started a loan process 45 days ago for a CP loan within one of the Atlanta branches. After a closing date was set I get a note from him saying the contract with the builder. He said Regions would need an updated contract but would not indicate what needed to be fixed. All this comes after 45 days when it should have happened in the first week. The 45 days it took to get to this point could have easily been done in 10 days but both the loan officer and his sidekick respond to emails after about 3 or 4 days. I have since tried to call 3 other loan officers in branches near me looking to switch the application over to them and no one answers their phone, returns calls, or responds to emails. Looks like Regions systemically has a policy of poor customer service. DON'T WASTE YOUR TIME with these people.