Regions Mortgage Reviews

Regions customer service folks will lie to you. Do not trust them at all. Here is what NR told me, “I apologize for the inconvenience. We are required to report the payment as the date it is paid.” That service is strictly voluntary thus no legal bonds with reporting.

If I could give no stars I would. They just bought my mortgage and are the absolute worst. Everything is a hassle to obtain or it cost. As soon as the rates drop.. I’m refinancing it. Cost me $190 for an appraisal to remove PMI. The appraisal is of their choice. Which is wrong. I’m paying for it. I should have who I want. Then the appraiser refuses to give me the report. Again I paid for it. Then I contacted them and they said they don’t have it yet.. The invest does. They have a 1 star rating for a reason.

Regions totally screwed up my escrow account at closing and I didn't know it until months later when my payment went up by $600 per month. The lender blamed the closing attorney, but how could the Regions lender and Regions underwriter not see that a $425K house needed more than $682 FOR THE YEAR in the escrow account? They are of no help now. They got their money. Run from these people.

Good luck getting a real person on the line. My loan got moved to Regions and I’ve been trying multiple numbers for two hours just to get information where to pay my mortgage. Worst company I’ve dealt with in a while.

It's frustrating when online services prioritize profits over customer safety. In times of extreme weather conditions like a blizzard, flexibility and understanding should be key. It's important for businesses to consider the well-being of their customers, especially when faced with unforeseen circumstances that could jeopardize their safety. Prioritizing money over customer concerns can lead to a lack of trust and loyalty in the long run.

I have an escrow account with my Regions Mortgage. Regions servicing did not pay one of my property tax bills on time, and I was assessed a late fee. Regions refused to cover the late fee. Regions said it follows the Real Estate Settlement Procedures Act (RESPA). RESPA section 1024.34 states, "the servicer shall make payments from the escrow account...to avoid a penalty." When I pointed this text out to Regions, Regions refused to share legal or regulatory text allowing the servicer to not make property tax payments by the taxing authority's deadline.

Do Not get a Mortgage with Regions. I used my VA Loan with them. Worst mistake ever!!! They harass their borrowers. They steal Money from their borrowers every chance they get. They have Damn Good Lawyers to keep them out of Litigation. They do little things to their borrowers that add up to Major Profits for their company. They are holding an Insurance Lost Check I received. They say it's cause they have interest in the Property. Where was Regions when I was battling with the insurance company to settle my claim??? Now they are holding my cheque and will not release my money. DO NOT GET MORTGAGE WITH THIS COMPANY!!!!

I contacted Regions Mortgage and requested a payoff for HELOC on a account that has no activity. They asked me to pay $976 as recap fee which was never disclosed during the HELOC closing process. This bank is extremely unethical and misleads customers into signing contracts. Not to mention the exorbitant fees for HELOC closure that is unheard of and no other financial institution charges. Regions Mortgage has a mispriced model for charging early termination fee for a HELOC loan.

2 years ago my cousin passed away, she left the house to me. What I didn’t know was there’s a lien on the house. The house is paid off except for the lien. When I called to let them know that she passed, this is what they told me. As long as I am in the house I have to pay on the lien. And if I leave the house and move. The guy said what they do is find family members to pay off the lien or they will sell the house and get the money that way. I don’t understand how they can do that. I’m not sure who I can talk to.

If you been hunting for a house lately, you can sympathise with my stress of bidding for a house in the market when house ownership quickly becoming a privilege. By the time we won the bid, the interests rates went sharply up. The broker who prepared our letter of offer was a friend of ours, but friend or no friend, her interest rate went through the roof and she could not offer a decent deal. We decided to look around last minute since one of the conditions for seller was fast closing.

I started working with Regions Mortgage after being referred to from my real estate agent. I had already been pre-approved from PennyMac but figured I would see what they could offer. I was told they could beat the APR so I went on down the rabbit hole. It has been almost 7 weeks that I have been working with them to get paperwork. I keep asking every other day if they have what they need and they do not respond. They would continue to ask for the same documentation over and over. Now we need this, this isn't good enough, now we need another this. It has been a crazy nightmare.

I have been with Regions Bank for several years. I was very pleased to get my Regions Home Equity loan at a low interest rate. They have very knowledgeable and friendly staff. They are conveniently located if I need to visit concerning my loan.

We just closed in early December on a home in Margaritaville Hilton Head. I had secured the services of Regions for the loan one year earlier since the house was under construction. The loan was from the Ponte Vedra branch. It was awful. A few weeks before closing my loan contact called all confused about assets and underwriting. I said “isn’t it late for this?” No response. He forgot we put $160,000 down for the construction even though I told him several times. Then, this is the best part. He made me dig up proof even though it was disbursed through our Regions account. I emailed him a couple times before closing to make sure we were ready. No response to voice mails or emails from our loan officer (Dane **).

My partner and I had a home loan that was sold to Regions Mortgage. A couple of years in my partner unfortunately had to file bankruptcy. The house, which was in both our names, was not included in his bankruptcy in any way, and the payments had never been made a day late or a dollar short. We were always current and enrolled in auto-pay, but because he filed, Regions took away any access I had online to view our account or make a payment. They tacked on $950 for "attorney fees", even though the house was NOT included in the bankruptcy, and made it nearly impossible for me to even make the monthly payment. I can't pay online or through their automated phone service.

Contacted Regions Mortgage and requested payoff for HELOC. Received email titled, "payoff request" with letter attached. Took the letter and check for the amount to the branch same day. Cancelled check shows processed same day; however, about a week later rec'd a statement with an amount due for interest on the same day of payment. Called and spoke with 3 different people on 5 separate occasions and was told by a "supervisor" he would send to research department to get the undue interest removed. Five days later I called back because he never called me with status as he offered, and I was told I was sent the incorrect payoff letter and was sent a "paydown" letter instead. The amount was the full amount due on the account but the daily interest accrued for the date of the letter...blah, blah, blah and I needed to pay that interest.

A few days ago we received a notice that our payment was overdue. However, in looking at our checking account, which is with Regions, we were able to verify that the check had cleared over a week before the payment was due. Regions Mortgage, however, has now taken over a week to "research" the matter and are still not able to tell us where the payment has gotten to. Needless to say, we are very unhappy with Regions Mortgage. We have also been told that the two--Regions Bank and Regions Mortgage--do not play well together. That is to say it takes an act of Congress, apparently, for Regions Mortgage to look at our Regions Bank checking account and see that, yes, a check was written to Regions Mortgage and cleared the checking account in a very efficient manner. It's hard to understand what is taking so long. At this point, I do not recommend Regions Mortgage.

I am looking to refinance my current home loan and have excellent credit. One of my friends is a loan officer for Regions and the rate and closing costs were what I was looking for. I started the process in December of 2020. It is now February and still no closing date set. No one returns calls or emails but they were quick to send out an appraiser and charge me $450.00 to get things started. Sadly I'm looking to other financial institutions at this point. I owe less than 45% of my home's appraised value and was looking for a 15 year loan with 10K equity washout to upgrade the HVAC system. Don't waste your time with this bank.

Don't waste your time with anyone at Regions. I firmly believe they have training classes on how to ignore and irritate their customers. Started a loan process 45 days ago for a CP loan within one of the Atlanta branches. After a closing date was set I get a note from him saying the contract with the builder. He said Regions would need an updated contract but would not indicate what needed to be fixed. All this comes after 45 days when it should have happened in the first week. The 45 days it took to get to this point could have easily been done in 10 days but both the loan officer and his sidekick respond to emails after about 3 or 4 days. I have since tried to call 3 other loan officers in branches near me looking to switch the application over to them and no one answers their phone, returns calls, or responds to emails. Looks like Regions systemically has a policy of poor customer service. DON'T WASTE YOUR TIME with these people.

My Bad experience began when I started my home loan process in beginning of June with a loan officer by the name of Samuel **. I got approved and I turned in all necessary documents. My file got lost between Maria ** (Mortgage Loan Coordinator) and Samuel, I had to resend several times documents because Maria lost them. There are also a few times that she got me confused with other customers, By November 8, 2020 I received a denial letter for something that it's not on my credit report, I emailed Maria ** and Her answer was "Please contact Samuel **", After a couple of phone calls and emails, I realized that He was clueless and He was NOT able to Help me. I do not recommend to anyone to use the team located in Miami Fl,.

I have reached out to several so called employees in this company to see about refinancing a loan we have with them. We have great credit and history. They give us the most runaround and do NOT return emails. This is insane. There is no one, at least in the mortgage department that cares about the customer so find another company.

Back in 2009 we took out a mortgage with Regions. We signed papers for a fixed rate loan. They lied & gave us a variable rate interest only loan!!!! When I would enquire as to why our mortgage amount wasn't going down, the reps would tell me that the interest is paid first & then our payment would go down. I was so stupid to believe this. After 10 years & paying literally $200,000 on this loan, I received notice that our payments would now basically double! I went in to a local branch & was told that we had a balloon mortgage. We never agreed to this. A complete scam.

On June 24, 2020 a HELOC was applied for, but keep in mind that today is August 31, 2020. I wasted 9 1/2 weeks trying to obtain a loan with Regions Bank. I never thought about looking at reviews for banks or mortgage companies, but after the sour, time-wasting experience with Regions Bank, I'll never do business with another financial institution without looking at their reviews first.

Where do I even begin.. Well we started our home loan process beginning of April with a loan officer by the name of Deborah. We got approved and we were turning in all necessary documents. There were several times I had to resend documents because Debbie said she had lost them. There are also a few times that she got me confused with other customers. She emailed me once telling me my credit score was too low even though we had already been through my credit score being great. She was not very responsive, took weeks to get back to us about anything. I would continually ask her if there was anything else she needed and she would respond that she was waiting for underwriting. When she would get back to us it would come back that there was a problem with something. We would try to fix the problem and told her everything would be fine now.

We are currently in the preforeclosure process. We have tried all possible solutions direct with our bank. But as soon as we started our attempts, they have aggressively and systematically have denied any attempts to help and/or have made it impossible to pay our mortgage current. They have shown that they are more interested in foreclosing on us ASAP and come up with RIDICULOUS sums to prevent us from paying and being our mortgage current. Their initial mortgage reinstatement fee was $11,400 on Feb 28. I contacted them to let them know I would have the money. I contacted them yesterday March 4th and the new amount was $18,200. How it's this legal? We've spent 4 years paying home and in 3 months of hardship they secretly start the foreclosure process. Someone please help us!!! We are a family of 5. 2 adults and 3 children. This is unacceptable and feel helpless and abused. Thank you.

I went to Regions to apply for a home equity line of credit. I was told about this wonderful special they had. I went over the application that I had previously completed online and left with the assurance that everything looked good and I would hear from them in two days. After three days I called and was told my debt/income ratio was too high. I told the office that I had paid off one of my loans and she said that should make things okay. Again, I didn't hear back and called again. I was told my debt/income ratio was still too high. Meanwhile I received a letter dated the very day I was in the bank. It gave me several reasons I was being turned down. Not enough credit card history, too many past due payments and my credit card balance/debt was too high. None of these things were describing me.

If we could give more than 5 stars we would! We did an FHA loan through Regions and closed just yesterday. Our loan originator Nick ** and loan processor Julianne ** were both responsive and knowledgeable and kept of abreast of what was going on with our loan process every step of the way. If/When we buy again we will definitely go with Regions again.

I bank with Regions, so naturally when I needed to refinance my home, I called my local Regions bank. They had mortgage originator, Jim ** call me to get the process started. At the beginning he was very prompt, and attentive. After he found out my credit score was too low, he completely wrote me off, and acted differently towards me. He told me to call back in 3 months after I work on my credit. I emailed him back 30 days later after bringing my score up significantly. It took him almost a full day to get back to me.

Started the process to remove PMI from my mortgage 3 month as ago. Took a month and a half to get the BPO which came back $2k lower than my original appraisal. This is after I’ve shared data with them showing a $41k increase in my home value on Zillow & other real estate sites. All sites show & even the BPO stated my market area had 1% growth per month over the last 12 months. In addition we’ve had home improvements of over $25k. I’ve tried to contact the PMI department 8 times in the last 6 weeks & have been promised numerous callbacks. Extremely frustrated with the poor customer service! Don’t use this mortgage company!

I send an email, stating that, because I already paid most of my home loan, I asked to let me handle my Score and Insurance. Regions not only never responded but also ignore me and sounds like they don't like to ask them to be fair. I will not do any business in the future with Regions.

My elderly Aunt has a mortgage with Regions and they have made it hard as hell for her to make payments on time. She doesn't drive or have a car. They won't allow her to pay online or by phone. Their online email never works. They threaten her with losing her home but they do everything in their power to make things hard for her. I believe they are doing this to her on purpose because she is elderly and disabled and they think they can take advantage of her.