Regions Mortgage Reviews

After obtaining an appointment with Valleen ** at the Sherwood Branch in Baton Rouge, the 1st red flag was that she was being trained by Jessica **. I accompanied my son who owns a home free and clear, has AAA credit and a COVID resistant, dependable long-term source of income to apply for a loan. We filled out all of the necessary paperwork and submitted the required documents only to be asked again and again for more information. This was Red Flag #2. No problem, the loan process is what it is, but all necessary documentation should be requested upfront, not on a daily basis.

We're told the loan is approved, given a loan number and are required to add the Regions loan number to the insurance binder, which we gladly do. This should've been Red Flag #3, because the loan process was still ongoing. Now, these Demons won't assist with removing the loan number. In the middle of the slowest, most confusing process I've ever been party to, the branch closes for two weeks and I'm told Jorge ** at a nearby location will be handling the loan process while the original loan officer Valleen ** and here trainer Jessica ** are at home. Really, with today's technology we can't work from home?! This definitely was Red Flag #4.

We're more than a month into the process when finally an appraisal is ordered for the property, but wait Regions doesn't want to the know the true value of the property, because they only require an outside appraisal, more commonly known as a drive-by-appraisal...are you kidding me?! This was unbelievable Red Flag #5.

Of course, each lender has a list of approved appraisers who they're willing to work with, but if your appraiser's work is in question you should be willing to take a second opinion. An appraisal had been submitted on the home in May 2018, but the Region's approved appraiser came back with a value $45K less. I requested that Regions have their appraiser do a full evaluation of the inside of the property, but they declined and would only offer half of what we were seeking to borrow and clearly that was their strategy from day one. Red Flag #6 is as clear as day when the lender doesn't want to know the true value of a property!

After looking at the comps in the area of homes that recently sold, I knew the ones used by Regions appraiser Kerry ** of Area Real Estate Appraisals was inferior and inaccurate. Mrs ** did not list the most recent like-for-like-property sales in the area, instead opting to use a 2019 sale of a wood construction home when ours is brick construction. She too was most unprofessional ignoring phone messages and refusing to communicate about the appraisal she stamped her name on.

Therefore, I decided to have my own evaluation done by a certified appraiser and submitted it to Regions only to be ignored for several days. Today, I called to find out if the underwriters would accept and consider the appraisal only to have phone games played. I left messages for Valleen ** and Jorge ** who both were conveniently unavailable. After calling from a different number five minutes later, I finally got Jorge on the phone who said yes he saw my email, but gave no reason for his lack of response.

Valleen ** has not responded to my email nor returned my phone calls, which just shows the lack of respect and professionalism of the institution. Jessica ** called instead knowing full well why I was attempting to make contact, but played the dumb card and with the vein of previous lack of professionalism shown hung up on me when she couldn't answer simple consumer questions. Don't waste your time with Regions Bank and don't fall for the fake I'm here to walk you through the process narrative. These people are only in the business of lining their own pockets and if their shyster underwriters say no you are on the do not call or communicate with list. I'm with everybody else, if I could give zero stars, I certainty would! The only reason these people able to sleep at night is because they have no soul!

We had a closing date set at least four times that would get extended because another problem would arise. One of the last issues was that our debt to income ratio was too high. We paid off $8,000 in debt because that is what she told us we needed to make it work. We waited to hear from underwriting once more to finalize it. She then told us that she hadn't included property taxes, so the debt to income ratio was still too high. she said she was at her "wit's end" at this point. It is now the end of July. The process was dragged on for 4 months. It was a terrible experience, that left us feeling very stressed out and defeated. Now we are at the point that we can't even get the house because it has been extended so much and the sellers don't want to extend it anymore.

I have excellent credit. I pulled up my three credit scores and emailed them to the officer. The next day I called and she told me that they must have entered a wrong number when looking up my scores; she would get back with me. Two days later I called AGAIN and was told that the only way I could get the HELOC was to have my car note consolidated with the equity loan. I have never heard of anything like this. That was four days ago and I have yet to hear from them. Also, I receive another letter dated the day after I sent my credit reports to the loan officer. The letter stated the exact same thing that the previous letter had. Never again will I deal with this bank!

The email he sent was very degrading. He acted as if it was impossible to accomplish this. He talked down to me, as if I were an idiot, and didn’t know what I was talking about. I was extremely offended and wrote back informing him that I no longer needed his services, I will go elsewhere. He sent me back an email stating he was going to suggest the same thing. I’m so disappointed in my bank that I will most likely change banks in the future. The new company I’m working with is amazing. When they pulled my credit report it actually did go up 100 points. Imagine that. I achieved the impossible. I will never deal with Regions again.

Her mortgage is close to being paid off and they stopped allowing her to make online payments or even do phone payments. Her fixed income comes the beginning of every month so she has to mail payments and that takes longer. Regions doesn't want her to get her payments in on time. They have their own greedy sick cruel motives and it is pure HELL for her and me trying to help her deal with them. My advice to anybody is to NOT get a mortgage with Regions and if you do, be careful when you are almost paid off because they will come after you hard because they want to make more money out of you. They don't want you to pay off and be done with them. I might end up having to contact a state agency to help my Aunt since she is elderly and disabled and I think she is being abused by Regions. This situation is literally the most stressful thing I have ever had to deal with but I do it for the sake of my Aunt.

The Regions employees are rude and abrupt and threaten that you will lose your home even though you are ready and willing to give them their money. They don't really want you to pay, they want you to refinance or give up your home or whatever. They just want to make more money. I swear to God I will tell everybody I know about Regions. I know all banks suck but this is the first time I have had to deal with a bank about a home mortgage and there is more at stake. I just hate Regions and I am not a lawyer and my Aunt can't afford one and I just want to help her get these unethical people paid off so she and I won't have to deal with them anymore. This is ongoing hell and there is no reason for it. I hate Regions bank. They pick on poor and working class people because they know we don't always have the funds and knowledge to fight them.

But that was not all, if I took the deal they would also have to report to the Credit Bureau that I have not paid my mortgage for three months, so "yes Sir... this will affect your credit as well." How is that helping anyone?? It simply delays a bad situation and makes it worst. I guess when someone at Regions get employed, they get a $8K check up front to do whatever. If it's difficult to pay my mortgage now and I get a job three months later, where will I get $8K to pay four months of mortgage. I would have preferred if REGIONS MORTGAGE had spit in my face up front and tell me "NO!!... we cannot help you", instead of offering me this.

It's been roughly ten weeks. The person that we are dealing with at the mortgage company is Andy **. He is a claims supervisor that tells lies. He tells us they are putting money in my account and after calling all week telling them it's not there on Friday evening they say it will be on Monday. Then the next week same song and dance so we have two more days until we're homeless. Don't know what we'll do. If anyone has any advice look for 5 people sleeping in a truck in our driveway. Beware people. If a natural disaster ever puts you out of your home don't expect REGIONS to help you get home in a reasonable time. By the way we also have people that have worked on our home calling us daily because they want to be paid. And guess what...Regions don't care about that either.

When I finally closed my mortgage after selling my house, Regions continued to take money out of my bank account automatically for over two months. I sold my home in early September, and I didn't receive my first reimbursement check until the following mid January. It is ironic that if you are late for a payment, they kill your credit and tack on interest. But they take five months, several phone calls, and multiple letters to send you a several thousand dollar check that is owed to you, and you don't even get an apology. Terrible customer service. Will never use again.

We finally decided to say yes and ended up refinancing our first mortgage along with the credit line. What a big mistake. It has been five months since we closed and our payments are more now than if we just would have done nothing and started paying the principal and interest on our credit line. We have called and emailed Regions and they have been given us the run around as what they are going to do to correct the problem. It turns out that we are paying not only the interest and principal on our mortgage, but they are billing us for the principal and interest of the credit line that we just refinanced. They totally lied to us and we still cannot get a straight answer from them. I will have no choice but to seek legal advice from an attorney for breach of contract.

This company is a joke. It's one thing after another. We have given them the same information. Over and over... So while all this was being done we opened a checking account and credit card account and an equity loan. Here we are almost three months later still waiting. We took a equity line out just because we were refinancing with the same company. You can never get these people to return any calls or emails and then when you do get a hold of them it's some other story as to why it's taking so long. So fed up with this company. Going to another company and closing anything down with Regions at this point. This is a terrible bank.

My loan was not approved the first time as ** did not know she could do a short form instead of long. That's when she stopped answering my emails. I had given 60-day notice at my apartment and HAD to be out May 23. I was assured that I would close by then. Didn't happen. She emailed me and said that we would have no more delays and Friday we would have final answers. ** decided to take the next day off for a vacay so I had no answers. My apartment was nice enough to let me stay a few more days. Come Tuesday morning I was on the phone again seeking answers. (Note ** never called me I always had to pursue her as did my realtor). "We will close by Thursday" is what I was told. I went to her office Wednesday afternoon. (Stressed to the max.) She was not happy to see me. I got the runaround AGAIN!

While waiting for her manager (my realtor waited 1 hour for the manager on the phone, he never came to the phone and never called her back) she received a call. She said was from the underwriter who STILL had not approved my file. Said she was working on it that night to be released the next morning. ** said she would call me Thursday morning as soon as we had the clear to close. I waited until 9:30 and called. Guess what? ** CALLED IN SICK! What? By the way she wasn't sick. She was on Facebook telling people she was having a thyroid test done. She knew when she saw me the day before she would be out. More lies. The VP/regional manager stepped in and after a horrible day got everything approved and ready to close Friday. You would think that is where the story ends. Easy closing right? Nope. Went to closing (1:45) and first document out of the file is WRONG. Interest rate wrong!

The gentleman that came to represent the bank. (I wanted to know why ** wasn't there. This WAS HER mess.) She stated to him that I was incorrect. Thank God I had all my emails. I whipped it out and proved her wrong. They had to redo all the paperwork while we sat there waiting. The second set came back WRONG. We waited again. My movers were coming at 4 and we were still waiting at 4. The last set of corrected documents came in and now I owed them 291.00 more. The VP/Regional manager assured me it was their error and I would be reimbursed. We closed down the title company May 29th. This has been the worst experience of my life.

This is not the time. Things should be all ironed out after 2 months you know. This is your job and you suck at it and you've cost me house after house. As if the process isn't hard and confusing enough. AHHHHHHHHHhh so frustrated. Going with another bank. I'm done. I've tried a few employees at Regions to give them a chance, but what's weird is they are all incompetent! What a joke. I can only imagine how much business is lost due to horrible customer service. If I was this horrible at my job I would be fired!

In 2010 Nashville experienced a flood in which my business was destroyed. No flood insurance, no help from FEMA. The result was unemployment, post traumatic stress syndrome, deep depression and learning that at the age of 58, jobs were unavailable. My wife, the stronger, found part time jobs caring for elderly and houskeeping for a single mom. We were directed to "Save my Tennessee Home" where an agreement was made to have our house payment made through the program until the cap was obtained. This program was a bit sketchy and the company providing the service was certainly questionable but They did as promised.

In December of this year, we receive a notice from regions that the payment was late. Regions acted as though they did not know the SMTH program had made any payments. We were never given notice that the funding from the SMTH was over. At this time, I had a part time job at Lowe's and the wife had her multiple jobs. We were instructed to apply for HARP and did so. We received an offer from Regions that was nothing more than robbery. There was no reduction in our payment. There was no reduction in interest. (6.25%) The late payments and penalties were rolled into the loan and the loan was restructured as a 40 year rather than a 30. When my wife conversed with Regions, she was treated in a very unprofessional manner. TAKE IT OR LEAVE! That was their attitude.

As an American who has worked a lifetime keeping a roof over my family's head and food on the table, I was conned into thinking the government will step in and help resolve the economic impossibilities that had been placed upon my wife and myself. As advertised, HARP is the answer. WRONG!!! As long as we Americans sit back and allow the "Banks" run the government and large corporations, we will continue to be the slaves of the banker.

Banker Logic: 62 year old man and wife have lived on the banks property for over 20 years. Loan on property has made banker the largest portion of interest and now the old man is gaining equity while the banker makes less. Old man hits a bump in life and loses his income and is at an age where he is limited in how many productive years are left in his life. Along the same time the "ECONOMY" tanks and jobs for old are not available. Even when there is a job, poverty level pay is the going rate. Banker feels getting the old man out of the property and replacing him with a younger slave will give him another source of long term interest.

THE CYCLE REPEATS. America is not what we think it is. My family came to this country in the 1700's to free themselves from such ridiculous logic. Nothing has changed. There must be a rethinking of who we are, where we are and how we do things. I am an American. I am proud of my lineage. All I want is to live my life in peace.

Today. A very sweet gal from regions spoke with me about the situation. She is not at fault for anything other than doing her job. She told me I could reapply to the program with my new full time employment income and see if there is anything else regions can do. She warns me that by doing this, I have taken the offer off the table and will gamble that the outcome will be a higher payment or no negotiation at all. I make around 1500 a month with my full time job. Full time is 35 hours a week. I no longer fit the mold of what bankers thrive on. I await the new package from regions with very little excitement. Anticipation of losing my home really helps one get a good nights sleep. I will update this later as things develop.

I still think they need to send a letter to me stating that I am no longer in any way liable/responsible for the Mortgage and the NOTE of this property in Florida with a legal description etc. I am on the original NOTE of the property. The mortgage and the note are 2 different things. There are many professionals that do not know the difference. I just want to make sure that I am in no way responsible to Regions for this mortgage. I want to cover myself with the appropriate letter from Region.