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Gateway First Bank

Gateway First Bank
Overall Satisfaction Rating 4.73/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 349 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

Gateway was founded in 2000 and has grown to become one of the largest privately held mortgage companies in the country. Although much of Gateway’s success can be traced to key milestones and the team members who made them happen, it all comes back to maintaining our sights on a core set of values and purpose. We call this Our Vision.

Gateway’s Core Purpose is to originate and service home loans. We do this in lockstep with our Passion to Strengthen Families. Not just the 100,000+ customers who use our mortgage services each year, but also the families of our dedicated team members, our industry partners, and the other citizens of the countless communities we serve around the country. Gateway Team Members believe that one of our great responsibilities is not only to empower the American Dream of home ownership, but also to make a positive impact on our communities and the people who need help. We invite you to read more about how Gateway Gives Back.

Finally, when you choose Gateway, you can expect to find a company that has a tradition of success but stays true to its roots. Although we have been recognized multiple times by independent third parties for our growth and culture, you can count on a local, caring mortgage professional who is committed to you, your family, your home—and your community.

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    Gateway First Bank Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 26, 2019

    I was looking for a new home and what I found was an unfinished one. Gateway Mortgage was one of the very few lenders that would loan on something like that, so I went with them. I worked with their rep named Shana and she was very awesome. It was the second mortgage like this in the area at that point, so we had some difficulties through the way. But it was never with the mortgage company. It was because my house was almost classified as duplex instead of a full family home. It has two stories and the staircase was on the outside. But we talked with the assessor and the group, and we found a solution for that. We had to have it re-assessed after that point, so the process took a little longer than it should have, mainly because I had to have the assessor go out there twice.

    The whole loan process took a month and a half total but it was not too terrible. Also, Shauna always contacted me and gave me updates throughout everything, so things went very smoothly. When I would ask a complicated question, she would say that she would ask this person and they'd respond in an hour. And she found everyone I needed to ask questions to and got me the answers I needed.

    The fact that it was all online now was highly convenient, too. Any questions she had, we would just email back and forth. I also did most of my e-signatures online, so it was very quick and she was responsive. Then, we had one issue because of the home I was trying to get. Aside from not not being completely built, the home was a foreclosure and that made it so difficult to get a loan on it. It was a slight risk for the mortgage company, so I had to prove that it was not going to be a terrible investment. I did all that online, then I met with their rep, and I had all of the information I needed. All in all, working with Gateway has been pretty positive and though I never heard of them before this, I would recommend them to people because they were willing to take a chance on me.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 15, 2019

    I've had three loans with Gateway. The very first one, the gentleman set everything up and he was the one that contacted and sent the information and documents. He was excellent. This time, apparently he doesn’t work for Gateway anymore. That’s a loss for them because the person who was my contact came close to forcing me to go to another lender. The sticking point was he wanted me to assume a greater interest rate than what was on the market. He didn’t answer the questions directly. As a result, I was gonna shop somewhere else. I called to make a payment and told the story to a rep, and he understood. He said, “Let me see what I can do.” Next thing I knew, we were back on track. Bianca was the one who finished it up and she was excellent. So, two out of the three people that I finished up with were very good, and the first one was miserable.

    Looking at growth for businesses and growth rates for the economy, it is customary that things will change. The biggest problem is that Gateway has moved from a lending mortgage institution into a bank. When that transition took place, a number of things changed. When they became a bank, the feeling was that I was lucky to have them, and that’s the wrong sentiment to present to prospective clients. They’re there to service us, not the other way around. Gateway works for me, and if I’ve got that wrong, then I’ll go to another mortgage company. I can pay another mortgage company the same thing I’m paying Gateway, so if I’m not getting the service I feel is necessary, I’ll move.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 25, 2019

      I met a realtor who is a good friend of mine. I let her know I was ready to start the home financing process and I wanted to know with her years of experience, if she could recommend me someone to go through. She asked me a couple of questions, and then she said that Gateway would be a good company to work with. The online application process was very convenient. We had a lot going in our lives. My wife was starting a new career so she had limited availability. I barely spoke to her during the entire time. We both had access to the application. I was able to handle a lot of things, and she was kept in the loop of it.

      They got some information from me and my wife, as far as to what we were looking at, where we wanted to keep our payments at, asking us about how we support our credit and downpayment. They asked a lot of questions and they asked for documents. Of course, normal process. I was sent in videos, in addition to them reaching out, just making sure that I was at a clear understanding of what was going on and what was gonna happen in the future. And then, they let us know that we were pre-approved for a set amount and that we could begin putting in offers.

      That was when we started looking around, trying to find the home that we like. And throughout that process, they were updating us like, “Okay, we’re also going to need to do this, this, and this.” They were constantly working our application, and they were very consistent with their follow-up and making sure that we were aware of every step of the process. They were very clear with it. We had a team of people that worked with us so it felt nice that they weren’t worried about us. They were actually caring and had different people saying, “Hey, we’re here if you have any questions. These are the people that are working with you to get this done.” They were always available any time I had a question. They were very quick to respond to my questions and helped me feel at ease with any concerns that I had.

      Before the process even started, I was hesitant and a little scared to start, but it was like, “Okay. No, let’s just see and…” Just working with that entire team was a great experience, it put me at ease. At the end, everything went through. The application was approved. We got the clear to close, and that’s about it. Everything was great. And now we’re in our home. We’re closer to work, which is amazing, and made our lives so much easier.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 11, 2019

      We were first-time home buyers and our realtor recommended Gateway Mortgage. We called her and told her the price of the house we were looking at and she went ahead and did all the figures. We were pre-approved and we gave her everything she needed. Then they told us that the offer on the house was accepted and we went from there. We filled out all the paperwork, and now, we're homeowners.

      I started looking at houses around May and that’s what started the first application for the loan. It was July when they accepted the loan and the closing day was July 19th. The whole process from the beginning to the end was two months. If I had something that they needed that I needed help with, I got ahold of Tami from Gateway Mortgage and she would just walk me through it. Everything's been good.

      I'm gonna need to get ahold of Tami for the paperless bill to where we could pay our mortgage. They sent me the thing to get through to it, but every time I'd go to send the code that they would give me to set up the process, it kept saying that it was invalid. Then they’d send me another one in the middle of me typing that one so I do have to get ahold of somebody for them to figure out how to get it without them switching the numbers on me.

      But everybody that I talked to has been extremely nice. Even when I've had my little breakdowns, they got me to where I didn’t have to put any money down and we actually walked away with money in a check. As first time home buyers, it was stressful at first, but once it got going, it was good. Tami was amazing. I definitely recommended Gateway Mortgage to a couple of friends of mine that are actually looking for houses. I set them up with the realtor and Tami and I hope they have good luck as we did.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 5, 2019

      I've been a renter and a friend of mine ended up applying for a house through Advantage and went through this low-income program. I then thought of putting my money towards something that is mine versus just renting. I worked on my credit for about two years trying to get it situated and get all my debt and stuff figured out. I decided to try to get my own place and signed up for a low-income program with Gateway Mortgage.

      Gateway Mortgage was the first one that was offered to me. I was able to talk to the ladies and they made me feel real comfortable. They listened and they literally tried anything and everything to help me out. The two people that I talked to were Ms. Lauren and Ms. Mary. Ms. Lauren was very hands-on, making sure I had all my information and paperwork. Ms. Mary made sure everything got done according to plan, everything was on-time, people on their side had what they needed, and people on our side had what we needed. They were very helpful from start to finish. This is my first time buying a home so I didn't understand a lot of the process. It was good that we could go through the process together. They guided me in the right direction versus being like, "Okay, he's buying a home. Let's just give him a home and put him in it."

      The application process was very long but it has taught me throughout this whole set of time to wait it out and go with the flow. Now, since everything is done and over, I see it's a lot worth it. Everything, from the time that they showed us the house to going through inspecting the house and making sure the house is good, was real smooth and not complicated. It was a lot smoother than what I thought buying a house was gonna be. I thought it was gonna be a little bit more hectic and crazy, but it's actually really calm and collected.

      Overall, I'm very satisfied with my experience. Between the time that I've gotten it and going through the process with Gateway Mortgage, I have recommended people to the program that I went to. I have recommend people to use Gateway Mortgage. They made my life a lot better 'cause they helped me get a house and start building something for myself.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 9, 2020

      Our experience with Gateway has been miserable. They have been horribly unprofessional and unreasonable with us concerning a payment discrepancy. We had a FICO score over 800 before Gateway implemented a change in our mortgage payment without ever providing so much as an email to inform us of the payment change. We had never, ever been late on a payment. Gateway provide NO proof of service that our payment was changing. Our automatic payment was submitted as scheduled, well in advance of the due date and Gateway did not credit the payment because it was not the full amount. When we contacted them to address the issue they were rude, disrespectful and flippant about the entire matter. After a year there has been no resolution. I would not recommend Gateway under any circumstance.

      3 people found this review helpful
      Rated with 3 stars
      profile pic of the author
      Verified Reviewer
      Original review: March 6, 2020

      The company kept on charging PMI even after the 80% of value met. The insurance department did not drop the automatic deduction. Efforts to have them credit/refund the excess amount were fruitless. Appointment to talk to anyone was like an appointment to the moon. Pocketing un-earned money is not fair and I hope to get another mortgage company and stop doing business with a company which is not sincere and transparent. If they called, then it was "ExACTLY WHEN I HAD INFORMED THEM THAT I WAS AT WORK AND CANT TALK ABOUT MY PERSONAL MATTERS". I had a very dry customer service experience and counted as just a number to them.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 13, 2020

      To whom it may concern,

      I thoroughly enjoyed working with Tom ** and his team in Edmond, OK. They were the only mortgage company open the day after the 4th of July. We moved from Ardmore to Edmond, and we were so appreciative of how Tom and his team treated us. They were ready to help, easy to work with and very professional. I have and I will continue to recommend them.



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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 6, 2020

      Two years after buying my home, Gateway increased our mortgage by $700 Because of an error on THEIR part. They were accounting for a 65+ age tax deduction from the previous owner... We are 30 year olds who would never apply or qualify for, as well as we did not ask for it nor were aware of. Here we are 2 years later they have caught it and are asking us to pay back $6700 or increase our mortgage $700 a month. This is a terrible mistake they are taking no responsibility for! And now my family is being put under severe hardship. I’d give 0 stars if possible!

      8 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 31, 2019

      I was completely satisfied with my experience with Gateway right up until I made my very 1st payment. VERY unprofessional to charge your interest paying customers (interest for 30 years might I add) $10 for the convenience of paying online. Low class! Don't worry though, it won't happen again I can assure you of that.

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      Gateway Mortgage author review by Michele Lerner

      One of the largest privately held mortgage loan companies, the local branches of this mortgage loan company give their customers personalized attention. Use their digital loan tool that walks you through every step of the mortgage loan application process.

      • Local experts: Get a home loan from a local branch that delivers personalized customer service and a home loan that fits your exact needs. There are nearly 200 branches nationwide.

      • Mortgage calculator: Use Gateway Mortgage’s online mortgage calculator to help you determine what loan is most affordable for your needs.

      • Choose your loan type: Gateway Mortgage services all types of home loans, including FHA, VA, Jumbo and Home Possible loans. Talk to your loan officer to determine what type of loan is best for your home.

      • Refinance options: Gateway Mortgage also offers refinance options if you want to refinance your existing home loan to get a better rate and terms.

      by Michele Lerner Mortgage & Real Estate Contributing Editor

      Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.

      Gateway First Bank Company Information

      Company Name:
      Gateway Mortgage