Gateway Mortgage Group

Gateway Mortgage Group Reviews

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Written by Jennifer Schurman
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Edited by Sally Jones

About Gateway Mortgage Group

Gateway Mortgage is the mortgage lending division of Gateway First Bank (NMLS #7233). It has a wide range of loan products, including traditional mortgages and harder-to-find options (like one-time close construction loans, FHA 203(k) mortgages and manufactured-home loans). You can apply for a loan from the company’s website.

Pros
  • Variety of loans, including construction and lot loans
  • Programs for first-time homebuyers
  • Online application process available
Cons
  • Not available in all states
  • Unclear fees and requirements

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Shauna always contacted me and gave me updates throughout everything. … The fact that it was all online now was highly convenient, too. Any questions she had, we would just email ...

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There was never any gap in any of the paperwork. It was always thoroughly explained to me. ... Overall, Gateway impacted my life such that I’m a homeowner now and that’s a big ste...

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Rates

Over the last few years, Gateway Mortgage has had an average rate that’s about on par with the national average for noncommercial home purchase loans. Just remember that interest rates depend on a borrower’s personal financial circumstances (including their credit score and DTI ratio) and current economic conditions.

Gateway Mortgage offers both fixed-rate and adjustable-rate mortgages (ARMs). Its ARMs’ initial rates stay fixed for three to 10 years, which means you’ll have a fixed rate for that time frame. Then your rate will reset every six months for the rest of your loan term.

Choosing between a fixed rate and an adjustable rate often comes down to personal preference and economic circumstances. For example, some borrowers prefer a monthly mortgage payment that won’t change for the next 30 years. However, other borrowers may prefer a rate reset in the future if rates are currently high and are expected to come down over time. Also, buyers who know they will sell the house before the rate resets may be attracted to the low introductory rates of ARMs.

Gateway Mortgage average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

The loan process at Gateway Mortgage begins with an online application on the company’s website. The application will ask a few short questions, like the state you plan to purchase in and the mortgage loan officer you are currently working with. If you don’t have a loan officer, the company provides a phone number to call if you have any questions as you complete the application.

Next, you’ll create an account and provide your contact information, like your name, address and phone number. You’ll also provide information about your account balances and the value of any real estate you own.

Once you’ve done as much as you can online, a loan officer will contact you to help finalize your application. They may ask you questions about your financial situation to determine the best loan option for you. Be prepared to answer questions about your debt and income too — Gateway Mortgage uses this information to determine your loan amount. Once your application is complete, you could receive a pre-qualification decision in as little as one business day.

Rachael, a ConsumerAffairs reviewer from Salt Lake City, had this to say about their experience with Gateway:

“Debbie and her team helped me lower my interest rate on my mortgage and get rid of my private mortgage insurance, which lead to a substantial drop in my monthly mortgage payment. Even closing was easy, I signed some documents online and Debbie coordinated a mobile notary to come to my house.”

Gateway Mortgage application features

Loan types

Gateway Mortgage offers both conventional mortgages (conforming and jumbo loans) and government-backed mortgages (FHA, VA and USDA loans). Loan terms range from 10 to 30 years, and loans are available with fixed or adjustable rates. The company also offers loans to purchase condominiums, lots and manufactured homes.

In addition, there are a variety of programs available to homebuyers in unique situations. For first-time homebuyers, there’s the HomeReady program by Fannie Mae and the Home Possible program by Freddie Mac. Both feature low down payments and varying loan terms. Gateway also works with down payment assistance programs, which help borrowers apply for grants to help cover the cost of the down payments and closing costs.

In 2021, Gateway Mortgage had 761 home purchase applications submitted. About 63% (478) of home purchase applications resulted in loans, and less than 1% (5) were denied.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

In 2021, more than half of the mortgage loans Gateway Mortgage originated were for refinances. About 39% were for rate-and-term refinance loans, and 20% were for cash-out refinances. The remaining portion of loans (about 41%) was for home purchase.

Many borrowers chose to refinance in 2020 and 2021 as rates fell to historic lows. By locking in a lower rate, borrowers who refinanced in the first half of 2021 were able to save over $2,800 a year on average, according to data from Freddie Mac.

As mortgage rates climb, fewer borrowers are expected to refinance in 2022. However, you may still choose to explore your refinancing options should you need the cash or want to pocket some interest savings each year. Generally speaking, reducing your loan term can help you lock in a lower rate and save thousands in interest over the lifetime of the loan. However, keep in mind that your monthly payment is likely to increase with a reduced loan term.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Gateway Mortgage doesn’t publish many of its borrower requirements, but those that it does post online are generally in line with industry norms. We’ve included the table below to outline some general mortgage requirements, but be aware that Gateway may deviate from these, especially with some of its less common loan programs.

National mortgage requirements by type

Costs and fees

Gateway Mortgage does not publish much information on fees for its loans; however, closing costs generally total 2% to 5% of the loan amount. Also, before you sign a loan agreement, you have the right to know the fees a lender charges to process, underwrite and originate your loan.

Gateway Mortgage should provide a Loan Estimate within three business days of receiving your application, which will give you an idea of your closing costs. Keep in mind that this is only an estimate and costs could vary slightly before closing. You’ll receive a Closing Disclosure three days before the closing that details all your final costs.

FAQ

What is Gateway Mortgage?

Gateway Mortgage is a division of Gateway First Bank. Gateway First Bank is a financial institution that offers banking and mortgage services to both individuals and businesses. It was founded in 2000 and offers an array of loan options. The company is headquartered in Jenks, Oklahoma.

Is Gateway Mortgage legit?

Gateway Mortgage has been in business for over 20 years, accumulating 170 locations nationwide and more than 300,000 home loans closed.

Where is Gateway Mortgage available?

At the time of publishing, Gateway Mortgage’s online application process allows you to start an application if you’re in any state except:

  • Alaska
  • Hawaii
  • California
  • Maine
  • Massachusetts
  • Montana
  • New Hampshire
  • New York
  • Rhode Island
  • Vermont

Gateway Mortgage Group Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 22, 2024

    Unfortunately, my Realtor referred me to Gateway Mortgage in Alamogordo NM. Initially, the loan originator, Dani, was kind and friendly but it was just an act. In the end she rolled her eyes at questions and provided wrong or deceptive information. Hell, Dani is nothing but a heifer/producer no wonder she provides misleading facts. Also, the wrong dates and times for closing not once, but, twice. I get better help from the grocery store clerk.

    Dani did not even show up for the closing. I did not realize how bad the loan was until closing and she was not there. Only my Realtor and Sue from the title company were present. They tried to answer my questions but I did not realize the loan payment would not be recalculated by pre-paying the principle until closing. Actually, I don't recall seeing this particular term until the closing. Dani, my loan heifer, previously screwed up my plans and I was in a desperate situation.

    Due to her terrible communication my moving plans were completely screwed up costing me frustration, time and money. I will not add up the cost for unnecessary hotel rooms and storage. I was moving from TX to NM, a mere 7 hour drive, and 400 miles with a cat and dog in a van. In the middle of HOT summer. Dani was well versed on my plans and situation. I assumed she would give a damn.

    Originally, my closing was set for a Tuesday and the Friday before I got notice the appraisal was complete. This notice said "you're ready to close". Thus, I rented a non-refundable motel and drove to Alamogordo NM with my belongings, cat and dog. However, unknown to me the closing was canceled before I left Texas.

    Eventually, Dani called with a new closing date and time. Again, I made plans and drove to NM. This time she got the time wrong it was 11am and not 2pm. Fortunately, my realtor called that morning and we happened to discuss the meeting time. Again, I almost missed the closing due to my loan heifer. Moreover, she did not show and I was left questioning terms of the contract such as repayment penalties, etc. After Dani screws you get ready for Gateway. The terms of the loan are blatantly one-sided and designed to keep you in debt. For example, if you pay down the principal there will be no reduction in the monthly payment whatsoever and forever more. Gateway Mortgage ensures there is NO_WAY_OUT of the loan.

    The goal of "Gateway" is to keep you under massive debt to service their needs with no way out and LOCK-THE-GATE to your future. They purposefully keep the upfront cost low to roll everything into the final note that cannot be modified if you pay down the balance/principal. However, the closing costs are a major rip off nonetheless. Basically, you are walking into the Devil's Den full of tricks.

    WARNING....the monthly payment will NOT EVER be recalculated if you pay down the principal....ever. The reason? To make you a slave to Gateway.. I realized this too late and, Dani, my loan heifer, was not present to assist me. Gateway does not make mistakes when it comes to their money. Unfortunately, mistakes and tricks for their gullible customers are acceptable. This review is purely based on my personal experience. These words are Constitutionally protected by the 1st amendment. Please avoid this predatory lender like the plague it is. Run fast and run hard. Don't look back. Be fing careful with Gateway Mortgage.

    Finally, Gateway will open the floodgate to financial ruin. That's all and nothing more. Gateway must be exposed as a pathetic predator with dismal customer service to boot. Nothing good will ever be achieved through Gateway Mortgage in Alamogordo NM. Thank you.

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    Loan ProcessRates

    Reviewed March 28, 2024

    We are completely horrified by our experience with Gateway as our lender. Zero trust they will do the right thing for their customers. We have a fixed rate mortgage and noticed our monthly payments started going up $700+/mo. It turned out that Gateway had mistakenly gone out and purchased homeowners insurance on our behalf (completely unauthorized by us- we already have homeowners). Once we finally got them to correct and cancel it, they insisted we needed to continue to pay the additional $700+ for another month as their systems processed it. And if we didn’t, they would send us to creditors. We are completely shocked that they would not only pass along the financial burden to the customer for their mistake, but actually threaten our credit on top of it.

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      Reviewed Dec. 30, 2023

      We were all ready to buy our new house. Lender Brad stated the credit would not be ran again. He told us to write a letter removing a dispute. However we were deceived. The credit was ran, dropped the score and our funding fell through..

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      Customer ServiceLoan Process

      Reviewed June 26, 2023

      I spoke with Gateway Mortgage's Customer Service over the phone today and was exceptionally disappointed to be told that their process for PMI removal will only take into account (a) the percentage paydown on the original loan amount or (b) a list of improvements done to the property totaling the difference between the principal balance and 80% of the original value.

      My simple request was to pay for an appraisal that would establish the current value of our home and have that used to establish the amount owed is less than the 80% threshold. I was told this was not possible. If this is indeed the case, then your process is an exceptional disappointment since recent comps on our street sold for $200-300K more than we currently owe. Even a conservative appraisal based on these comps would show our principal owed falling between the 60-70% threshold. This level of home appreciation must be taken into consideration through a fair and current appraisal, allowing the possibility of PMI removal, in order to consider their service adequate.

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      Punctuality & SpeedLoan Process

      Reviewed Jan. 27, 2023

      I have done business with Gateway for over 4 years. My loan is and always has been in good standing, no late payments, nothing. I was notified tonight that they sold my loan off to a company called LoanCare, LLC which has multiple lawsuits against it and nothing but one horrible rating after another. If this is how Gateway treats their customers, they need to be put out of business.

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      Reviewed Jan. 26, 2023

      If you decide to get or have a Gateway Mortgage loan and have an insurance claim. BEWARE! They have the most ridiculous process to get the insurance check endorsed. I've had other storm damage insurance claims and had other mortgage companies and never once jump through hoops like Gateway Mortgage demands. Gateway wants to handle you like you are a small kid. They are sending me the pay-off amount so I can get them paid and done with. Will never use Gateway Mortgage again. Too many other great mortgage companies to give your business to.

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      Staff

      Reviewed Nov. 29, 2022

      We sold our house in Texas after we talked to ** that told she would help us with good people with Gateway in Arizona Gorge and Hilda. Well our home sold 11/22/2022 because believe on their word that the house in Arizona would be available to close on 11/18/2022 and it was not true. We moved all our stuff into storage. Rented 3, 26 foot trucks cost of each 1 800 hundred 600 hundred on storage and 7,643 on rental house 'cause they denied our loan because Gorge and Hilda didn't do their job correctly. Always wanting stuff we couldn't get.

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      Staff

      Reviewed Sept. 10, 2022

      Last June 2021 gave them all past w2 info. They falsely put extra income on my application, provided a pre qualified letter stating the amount I am approved for. The false info led that letter to not inform me I NEEDED TO SELL MY HOUSE FIRST BEFORE SECURING THAT MORTGAGE. I entered into a contract to purchase without the knowledge and then, my house deal fell through. I lost money due to this event. I WOULD HAVE NEVER ENTERED INTO THAT CONTRACT. I had no idea I needed to sell my house first!!!! Nasty liars and indifferent they were in the end. Literally made me then pay for appraisal and inspection, told me doing that would get me my deposit back when all it did was make me spend more money. Horrible.

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      Customer ServiceStaffLoan ProcessRates

      Reviewed July 6, 2022

      Looking to refinance my home, I contacted a few lenders. Not only was Debbie the quickest to reply, she also answered every question I had about PMI, escrow accounts, and more. Far and away the easiest loan officer to work with and talk to about this seemingly convoluted process to refinance a home! Debbie and her team helped me lower my interest rate on my mortgage and get rid of my private mortgage insurance which lead to a substantial drop in my monthly mortgage payment. Even closing was easy, I signed some documents online and Debbie coordinated a mobile notary to come to my house to finish the required signatures in person.

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      StaffLoan ProcessRates

      Reviewed May 21, 2022

      I refinanced my house from a reverse mortgage that Gateway and ACME Title paid off someone else's loan in error and still has not paid off mine. It has been 3 months. Faulty loan originator charging me for rate lock extensions as he told was "a courtesy" because it was no fault of mine that they had issues getting the payoff statement needed for closing so then why was I charged the extension fees? The extension was made to expire before the estimated closing date which resulted in a 3% increase from .5%. I was promised a refund that was not made and still waiting for the reverse mortgage to be paid off.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page .
      1. Federal Financial Institutions Examination Council (FFIEC) “ HMDA Dataset Filtering .” Accessed September 12, 2022.
      2. Freddie Mac, “ Refinance Trends in the First Half of 2021 .” Accessed September 12, 2022.

      Gateway Mortgage Group Company Information

      Company Name:
      Gateway Mortgage Group
      Website:
      www.gatewayloan.com