Gateway Mortgage Group

Gateway Mortgage Group

 4.0/5 (149 ratings)
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Written by Jennifer Schurman
Edited by Sally Jones

About Gateway Mortgage Group

Gateway Mortgage is the mortgage lending division of Gateway First Bank (NMLS #7233). It has a wide range of loan products, including traditional mortgages and harder-to-find options (like one-time close construction loans, FHA 203(k) mortgages and manufactured-home loans). You can apply for a loan from the company’s website.

Overall Satisfaction Rating

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Pros

  • Variety of loans, including construction and lot loans
  • Programs for first-time homebuyers
  • Online application process available

Cons

  • Not available in all states
  • Unclear fees and requirements

Bottom Line

Gateway Mortgage is a privately owned mortgage lender that helps people purchase, refinance, renovate and build homes. It has a wide selection that includes programs for first-time homebuyers and borrowers who need down-payment assistance.

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Rated with 5 stars
Verified

Shauna always contacted me and gave me updates throughout everything. … The fact that it was all online now was highly convenient, too. Any questions she had, we would just email ...

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Rated with 4 stars
Verified

There was never any gap in any of the paperwork. It was always thoroughly explained to me. ... Overall, Gateway impacted my life such that I’m a homeowner now and that’s a big ste...

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Rates

Over the last few years, Gateway Mortgage has had an average rate that’s about on par with the national average for noncommercial home purchase loans. Just remember that interest rates depend on a borrower’s personal financial circumstances (including their credit score and DTI ratio) and current economic conditions.

Gateway Mortgage offers both fixed-rate and adjustable-rate mortgages (ARMs). Its ARMs’ initial rates stay fixed for three to 10 years, which means you’ll have a fixed rate for that time frame. Then your rate will reset every six months for the rest of your loan term.

Choosing between a fixed rate and an adjustable rate often comes down to personal preference and economic circumstances. For example, some borrowers prefer a monthly mortgage payment that won’t change for the next 30 years. However, other borrowers may prefer a rate reset in the future if rates are currently high and are expected to come down over time. Also, buyers who know they will sell the house before the rate resets may be attracted to the low introductory rates of ARMs.

Gateway Mortgage average home purchase rate vs. national average

YearDifference from national average
2021-0.01%
2020-0.00%
2019-0.02%
Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

The loan process at Gateway Mortgage begins with an online application on the company’s website. The application will ask a few short questions, like the state you plan to purchase in and the mortgage loan officer you are currently working with. If you don’t have a loan officer, the company provides a phone number to call if you have any questions as you complete the application.

Next, you’ll create an account and provide your contact information, like your name, address and phone number. You’ll also provide information about your account balances and the value of any real estate you own.

Once you’ve done as much as you can online, a loan officer will contact you to help finalize your application. They may ask you questions about your financial situation to determine the best loan option for you. Be prepared to answer questions about your debt and income too — Gateway Mortgage uses this information to determine your loan amount. Once your application is complete, you could receive a pre-qualification decision in as little as one business day.

Rachael, a ConsumerAffairs reviewer from Salt Lake City, had this to say about their experience with Gateway:

“Debbie and her team helped me lower my interest rate on my mortgage and get rid of my private mortgage insurance, which lead to a substantial drop in my monthly mortgage payment. Even closing was easy, I signed some documents online and Debbie coordinated a mobile notary to come to my house.”

Gateway Mortgage application features

FeaturesAvailability
Online application
Mobile document upload
Physical branches170 nationwide
Publishes minimum rate on websiteX
Rate lockUp to 60 days
Pre-qualification (no hard credit pull)Undisclosed
Certified approval letter

Loan types

Gateway Mortgage offers both conventional mortgages (conforming and jumbo loans) and government-backed mortgages (FHA, VA and USDA loans). Loan terms range from 10 to 30 years, and loans are available with fixed or adjustable rates. The company also offers loans to purchase condominiums, lots and manufactured homes.

In addition, there are a variety of programs available to homebuyers in unique situations. For first-time homebuyers, there’s the HomeReady program by Fannie Mae and the Home Possible program by Freddie Mac. Both feature low down payments and varying loan terms. Gateway also works with down payment assistance programs, which help borrowers apply for grants to help cover the cost of the down payments and closing costs.

In 2021, Gateway Mortgage had 761 home purchase applications submitted. About 63% (478) of home purchase applications resulted in loans, and less than 1% (5) were denied.

Loan applications for home purchases only by year

202120202019
Home purchase applications761680853
Home purchase loans closed478458470
Home purchase applications denied5185
Home purchase preapprovals denied609191
Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

In 2021, more than half of the mortgage loans Gateway Mortgage originated were for refinances. About 39% were for rate-and-term refinance loans, and 20% were for cash-out refinances. The remaining portion of loans (about 41%) was for home purchase.

Many borrowers chose to refinance in 2020 and 2021 as rates fell to historic lows. By locking in a lower rate, borrowers who refinanced in the first half of 2021 were able to save over $2,800 a year on average, according to data from Freddie Mac.

As mortgage rates climb, fewer borrowers are expected to refinance in 2022. However, you may still choose to explore your refinancing options should you need the cash or want to pocket some interest savings each year. Generally speaking, reducing your loan term can help you lock in a lower rate and save thousands in interest over the lifetime of the loan. However, keep in mind that your monthly payment is likely to increase with a reduced loan term.

Home purchase vs. refinance loans by year

202120202019
Home purchase loans40.75%29.43%63.77%
Refinance loans38.87%53.86%21.30%
Cash-out refinance20.03%16.71%3.57%
Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Gateway Mortgage doesn’t publish many of its borrower requirements, but those that it does post online are generally in line with industry norms. We’ve included the table below to outline some general mortgage requirements, but be aware that Gateway may deviate from these, especially with some of its less common loan programs.

National mortgage requirements by type

Min. credit scoreMin. down paymentCompare with other lenders
ConventionalTypically 620Typically 3%Mortgage lenders
FHA5003.5% with 580 credit scoreFHA lenders
VASet by lender (often 580)0%VA lenders
USDASet by lender (often 640)0%USDA lenders

Costs and fees

Gateway Mortgage does not publish much information on fees for its loans; however, closing costs generally total 2% to 5% of the loan amount. Also, before you sign a loan agreement, you have the right to know the fees a lender charges to process, underwrite and originate your loan.

Gateway Mortgage should provide a Loan Estimate within three business days of receiving your application, which will give you an idea of your closing costs. Keep in mind that this is only an estimate and costs could vary slightly before closing. You’ll receive a Closing Disclosure three days before the closing that details all your final costs.

FAQ

What is Gateway Mortgage?

Gateway Mortgage is a division of Gateway First Bank. Gateway First Bank is a financial institution that offers banking and mortgage services to both individuals and businesses. It was founded in 2000 and offers an array of loan options. The company is headquartered in Jenks, Oklahoma.

Is Gateway Mortgage legit?

Gateway Mortgage has been in business for over 20 years, accumulating 170 locations nationwide and more than 300,000 home loans closed.

Where is Gateway Mortgage available?

At the time of publishing, Gateway Mortgage’s online application process allows you to start an application if you’re in any state except:

  • Alaska
  • Hawaii
  • California
  • Maine
  • Massachusetts
  • Montana
  • New Hampshire
  • New York
  • Rhode Island
  • Vermont

Gateway Mortgage Group Reviews

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How do I know I can trust these reviews about Gateway Mortgage Group?
How do I know I can trust these reviews about Gateway Mortgage Group?
  • 4,026,869 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2022

Last June 2021 gave them all past w2 info. They falsely put extra income on my application, provided a pre qualified letter stating the amount I am approved for. The false info led that letter to not inform me I NEEDED TO SELL MY HOUSE FIRST BEFORE SECURING THAT MORTGAGE. I entered into a contract to purchase without the knowledge and then, my house deal fell through. I lost money due to this event. I WOULD HAVE NEVER ENTERED INTO THAT CONTRACT. I had no idea I needed to sell my house first!!!! Nasty liars and indifferent they were in the end. Literally made me then pay for appraisal and inspection, told me doing that would get me my deposit back when all it did was make me spend more money. Horrible.

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Rated with 5 stars
Verified Reviewer
Original review: July 6, 2022

Looking to refinance my home, I contacted a few lenders. Not only was Debbie the quickest to reply, she also answered every question I had about PMI, escrow accounts, and more. Far and away the easiest loan officer to work with and talk to about this seemingly convoluted process to refinance a home! Debbie and her team helped me lower my interest rate on my mortgage and get rid of my private mortgage insurance which lead to a substantial drop in my monthly mortgage payment. Even closing was easy, I signed some documents online and Debbie coordinated a mobile notary to come to my house to finish the required signatures in person.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 21, 2022

    I refinanced my house from a reverse mortgage that Gateway and ACME Title paid off someone else's loan in error and still has not paid off mine. It has been 3 months. Faulty loan originator charging me for rate lock extensions as he told was "a courtesy" because it was no fault of mine that they had issues getting the payoff statement needed for closing so then why was I charged the extension fees? The extension was made to expire before the estimated closing date which resulted in a 3% increase from .5%. I was promised a refund that was not made and still waiting for the reverse mortgage to be paid off.

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    Rated with 1 star
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    Verified Reviewer
    Original review: March 22, 2021

    1). My account was double charged for my mortgage twice during the last 18 months.

    2). I called in to inquire about a refinance and was asked for my SSN to access my account. I deliberately stated not to run my credit multiple times and Grant ran my credit without my knowledge the first time I ever spoke with him. Which has been removed from my credit report. After I found the unauthorized credit pull I changed mortgage companies. BUT HE WAS NEVER FIRED AND KEPT CONTACTING ME.

    3). Upon requesting a payoff I found they took my principal payment of $600 and used it towards invalid fees charged but accidentally charging me twice for my mortgage. I spoke to two managers to ensure that this would be corrected before my payoff was sent to me. I was reinsured this would be $3,400-$3,500 back due to the issues.

    4) I received a payoff check for $1,785.60, nearly HALF of what was guaranteed. I called in and was informed that PMI was charged on the 18th of October, 14 days after my mortgage was closed with Gateway. I paid $330 per month toward PMI every month and they are telling me that I only get charged every 6 months for it.

    5) I fought with a manager regarding the missing payment for 3 months.

    6) 1YR & 7 Months later I recieved a letter that they still owed me $1785.60 AS I STATED! The check will not be overnighted and will take 30 days to arrive. LET'S SEE IF IT ACTUALLY GETS HERE.

    1) Stop committing credit fraud by using your customers account information to your benefit and FIRE people that do commit fraud!
    2) Reissue me the payoff for the amount we agreed upon for $3,500.
    3) Send a detailed account payoff statement and stop leaving your customer in the dark.

    4) DO NOT PAY PMI AFTER THE ACCOUNT IS CLOSED AND THEN CHARGE YOUR CUSTOMER FOR SOMETHING THEY HAVE ALREADY PAID, WHEN YOUR CUSTOMER PAYS IT MONTHLY!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 19, 2020

    I implore anyone even thinking about borrowing from Gateway Mortgage to run as far away as possible. I had a credit score of over 800, Gateway incorrectly processed my payment and then claimed I didn’t pay, even though I never missed a single payment in the entire life of my loan. I called them to try and remedy and they provided horrible customer service and provided no resolution. They do not care at all about their borrowers. They have ruined my credit and will ruin yours.

    24 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 28, 2020

    We could not be happier with the care and attentiveness that our mortgage team has provided. We are first time home buyers and are truly impressed by the service we received. Would not recommend anyone else. Thank you Marcia ** and Marcy **, Grand Prairie office.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 30, 2020

    My homeowner's ins. is paid by Gateway Mortgage. It was cancelled 3 times for not being paid on time. Got it started back up and they paid it 3 times in a 4 month period . Gateway says not their fault, ins fault. Ins. says Gateways fault. Both tell me to fix it. I had nothing to do with this, but Gateway has raised my payment by $130.00 a month so they can get the money back that they (not me) overpaid. I put my home up for sale to get away from them. I would never tell anyone to do business with them. I was never allowed to talk to anyone but the person who answered the phone. C S in Warsaw Mo.

    21 people found this review helpful
    Customer increased Rating by 3 stars!
    Verified Reviewer
    Resolution response: Aug. 7, 2020

    I did get a callback from the company and they resolved my issue. Giving us our late fee back along with not reporting our credit rating. We also got an apology from the lender. It was all very much appreciated and in a timely manner.

    Original review: Aug. 6, 2020

    DO NOT DO BUSINESS WITH GATEWAY! Horrible experience! My wife and I called Jeff **'s team to do a refi as we were with Gateway for our original mortgage. In between our refinance Jeff quit the company and went to Loan Depot, still kept us on as clients just never told us he left Gateway. We didn't find out until the middle of the refinance. He advised us to not make our July payment and request a payoff for the end of month. End of July comes and Jeff is no longer in the picture as he went back to Gateway Mortgage and we had to start all over.

    We got a collection call about our July payment and that there is a late fee and it will hit our PERFECT credit. Never have we been late on a payment. We made the payment right away and asked that they reverse the credit ding since it was their employee who told us to skip the payment. They said absolutely not and said they will have a manager call me back in 48 hours... Still have not heard from anyone. Don't get fooled like we did thinking this is a good honest company. They don't care about you and will not try and help you out. During a Pandemic, you would think this company could accommodate on a mistake that THEIR employee made and reverse the credit report, but no - they don't care. Make sure you read all the 1 star reviews before making your decision - there is a clear trend in them. We are having much better luck with LoanDepot.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2020

    Our experience with Gateway has been miserable. They have been horribly unprofessional and unreasonable with us concerning a payment discrepancy. We had a FICO score over 800 before Gateway implemented a change in our mortgage payment without ever providing so much as an email to inform us of the payment change. We had never, ever been late on a payment. Gateway provide NO proof of service that our payment was changing. Our automatic payment was submitted as scheduled, well in advance of the due date and Gateway did not credit the payment because it was not the full amount. When we contacted them to address the issue they were rude, disrespectful and flippant about the entire matter. After a year there has been no resolution. I would not recommend Gateway under any circumstance.

    20 people found this review helpful
    Rated with 3 stars
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    Verified Reviewer
    Original review: March 6, 2020

    The company kept on charging PMI even after the 80% of value met. The insurance department did not drop the automatic deduction. Efforts to have them credit/refund the excess amount were fruitless. Appointment to talk to anyone was like an appointment to the moon. Pocketing un-earned money is not fair and I hope to get another mortgage company and stop doing business with a company which is not sincere and transparent. If they called, then it was "ExACTLY WHEN I HAD INFORMED THEM THAT I WAS AT WORK AND CANT TALK ABOUT MY PERSONAL MATTERS". I had a very dry customer service experience and counted as just a number to them.

    13 people found this review helpful
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    ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page.
    1. Federal Financial Institutions Examination Council (FFIEC) “HMDA Dataset Filtering.” Accessed September 12, 2022.
    2. Freddie Mac, “Refinance Trends in the First Half of 2021.” Accessed September 12, 2022.

    Gateway Mortgage Group Company Information

    Company Name:
    Gateway Mortgage Group
    Website:
    www.gatewayloan.com