Gateway Mortgage Group Reviews

Deanna worked diligently to ensure we got funding for our forever home after struggling for approval with another lender. She is extremely responsive and kept us well informed throughout the entire process! I would give more stars if it was available and I would definitely recommend her to anyone that is buying a house or property.

Unfortunately, my Realtor referred me to Gateway Mortgage in Alamogordo NM. Initially, the loan originator, Dani, was kind and friendly but it was just an act. In the end she rolled her eyes at questions and provided wrong or deceptive information. Hell, Dani is nothing but a heifer/producer no wonder she provides misleading facts. Also, the wrong dates and times for closing not once, but, twice. I get better help from the grocery store clerk.

We are completely horrified by our experience with Gateway as our lender. Zero trust they will do the right thing for their customers. We have a fixed rate mortgage and noticed our monthly payments started going up $700+/mo. It turned out that Gateway had mistakenly gone out and purchased homeowners insurance on our behalf (completely unauthorized by us- we already have homeowners). Once we finally got them to correct and cancel it, they insisted we needed to continue to pay the additional $700+ for another month as their systems processed it. And if we didn’t, they would send us to creditors. We are completely shocked that they would not only pass along the financial burden to the customer for their mistake, but actually threaten our credit on top of it.

We were all ready to buy our new house. Lender Brad stated the credit would not be ran again. He told us to write a letter removing a dispute. However we were deceived. The credit was ran, dropped the score and our funding fell through..

I spoke with Gateway Mortgage's Customer Service over the phone today and was exceptionally disappointed to be told that their process for PMI removal will only take into account (a) the percentage paydown on the original loan amount or (b) a list of improvements done to the property totaling the difference between the principal balance and 80% of the original value.

I have done business with Gateway for over 4 years. My loan is and always has been in good standing, no late payments, nothing. I was notified tonight that they sold my loan off to a company called LoanCare, LLC which has multiple lawsuits against it and nothing but one horrible rating after another. If this is how Gateway treats their customers, they need to be put out of business.

If you decide to get or have a Gateway Mortgage loan and have an insurance claim. BEWARE! They have the most ridiculous process to get the insurance check endorsed. I've had other storm damage insurance claims and had other mortgage companies and never once jump through hoops like Gateway Mortgage demands. Gateway wants to handle you like you are a small kid. They are sending me the pay-off amount so I can get them paid and done with. Will never use Gateway Mortgage again. Too many other great mortgage companies to give your business to.

We sold our house in Texas after we talked to ** that told she would help us with good people with Gateway in Arizona Gorge and Hilda. Well our home sold 11/22/2022 because believe on their word that the house in Arizona would be available to close on 11/18/2022 and it was not true. We moved all our stuff into storage. Rented 3, 26 foot trucks cost of each 1 800 hundred 600 hundred on storage and 7,643 on rental house 'cause they denied our loan because Gorge and Hilda didn't do their job correctly. Always wanting stuff we couldn't get.

Last June 2021 gave them all past w2 info. They falsely put extra income on my application, provided a pre qualified letter stating the amount I am approved for. The false info led that letter to not inform me I NEEDED TO SELL MY HOUSE FIRST BEFORE SECURING THAT MORTGAGE. I entered into a contract to purchase without the knowledge and then, my house deal fell through. I lost money due to this event. I WOULD HAVE NEVER ENTERED INTO THAT CONTRACT. I had no idea I needed to sell my house first!!!! Nasty liars and indifferent they were in the end. Literally made me then pay for appraisal and inspection, told me doing that would get me my deposit back when all it did was make me spend more money. Horrible.

Looking to refinance my home, I contacted a few lenders. Not only was Debbie the quickest to reply, she also answered every question I had about PMI, escrow accounts, and more. Far and away the easiest loan officer to work with and talk to about this seemingly convoluted process to refinance a home! Debbie and her team helped me lower my interest rate on my mortgage and get rid of my private mortgage insurance which lead to a substantial drop in my monthly mortgage payment. Even closing was easy, I signed some documents online and Debbie coordinated a mobile notary to come to my house to finish the required signatures in person.