Gateway Mortgage Group

I refinanced my house from a reverse mortgage that Gateway and ACME Title paid off someone else's loan in error and still has not paid off mine. It has been 3 months. Faulty loan originator charging me for rate lock extensions as he told was "a courtesy" because it was no fault of mine that they had issues getting the payoff statement needed for closing so then why was I charged the extension fees? The extension was made to expire before the estimated closing date which resulted in a 3% increase from .5%. I was promised a refund that was not made and still waiting for the reverse mortgage to be paid off.

1). My account was double charged for my mortgage twice during the last 18 months.

I implore anyone even thinking about borrowing from Gateway Mortgage to run as far away as possible. I had a credit score of over 800, Gateway incorrectly processed my payment and then claimed I didn’t pay, even though I never missed a single payment in the entire life of my loan. I called them to try and remedy and they provided horrible customer service and provided no resolution. They do not care at all about their borrowers. They have ruined my credit and will ruin yours.

We could not be happier with the care and attentiveness that our mortgage team has provided. We are first time home buyers and are truly impressed by the service we received. Would not recommend anyone else. Thank you Marcia ** and Marcy **, Grand Prairie office.

My homeowner's ins. is paid by Gateway Mortgage. It was cancelled 3 times for not being paid on time. Got it started back up and they paid it 3 times in a 4 month period . Gateway says not their fault, ins fault. Ins. says Gateways fault. Both tell me to fix it. I had nothing to do with this, but Gateway has raised my payment by $130.00 a month so they can get the money back that they (not me) overpaid. I put my home up for sale to get away from them. I would never tell anyone to do business with them. I was never allowed to talk to anyone but the person who answered the phone. C S in Warsaw Mo.

DO NOT DO BUSINESS WITH GATEWAY! Horrible experience! My wife and I called Jeff **'s team to do a refi as we were with Gateway for our original mortgage. In between our refinance Jeff quit the company and went to Loan Depot, still kept us on as clients just never told us he left Gateway. We didn't find out until the middle of the refinance. He advised us to not make our July payment and request a payoff for the end of month. End of July comes and Jeff is no longer in the picture as he went back to Gateway Mortgage and we had to start all over.

Our experience with Gateway has been miserable. They have been horribly unprofessional and unreasonable with us concerning a payment discrepancy. We had a FICO score over 800 before Gateway implemented a change in our mortgage payment without ever providing so much as an email to inform us of the payment change. We had never, ever been late on a payment. Gateway provide NO proof of service that our payment was changing. Our automatic payment was submitted as scheduled, well in advance of the due date and Gateway did not credit the payment because it was not the full amount. When we contacted them to address the issue they were rude, disrespectful and flippant about the entire matter. After a year there has been no resolution. I would not recommend Gateway under any circumstance.

The company kept on charging PMI even after the 80% of value met. The insurance department did not drop the automatic deduction. Efforts to have them credit/refund the excess amount were fruitless. Appointment to talk to anyone was like an appointment to the moon. Pocketing un-earned money is not fair and I hope to get another mortgage company and stop doing business with a company which is not sincere and transparent. If they called, then it was "ExACTLY WHEN I HAD INFORMED THEM THAT I WAS AT WORK AND CANT TALK ABOUT MY PERSONAL MATTERS". I had a very dry customer service experience and counted as just a number to them.

To whom it may concern,

Two years after buying my home, Gateway increased our mortgage by $700 Because of an error on THEIR part. They were accounting for a 65+ age tax deduction from the previous owner... We are 30 year olds who would never apply or qualify for, as well as we did not ask for it nor were aware of. Here we are 2 years later they have caught it and are asking us to pay back $6700 or increase our mortgage $700 a month. This is a terrible mistake they are taking no responsibility for! And now my family is being put under severe hardship. I’d give 0 stars if possible!