Gateway Mortgage Group Reviews

Gateway made my home buying experience easy and stress free! I would definitely recommend Gateway to any home buyer. Great communication and customer service, friendly people. I was able to close quickly and be excited about the house instead of worried about the loan.

Because of Jana ** and Sara **, I was able to purchase my home! I cannot Thank both of them enough!! There were times I wanted to give up but due to their encouragement, listening, and positivity, I stuck with search to find my home. I hope you have some sort of award to give your employees as I think you have two of the best employees in Jana and Sara and they definitely should be recognized.

A great experience with Michael **! Thanks so much for your help! Answered all our questions and worked hard for us :)!! Would not hesitate to refer family or friends to Gateway for any Mortgage needs. You guys are wonderful!! Thanks again for your expert advice.

My experience with Gateway could not have been any better. I was referred to Nikki ** by a former client of hers and she was incredible. As a first time homebuyer I had a ton of questions and Nikki was very patient with me and helped walk me through each step. I would highly recommend Gateway to anyone looking for a mortgage.

My associate at Gateway went out of his way to make certain that I was informed of all of my options. He kept me in the loop regarding the processing of the loan and was always available to answer my questions.

Awesome experience!!! Kathy kept me updated throughout the entire process! She was very professional and I felt that I was her only Client even though I know I wasn’t. I will definitely recommend Gateway and Kathy to anyone looking for a Mortgage.

This is my first loan with Gateway and was very disappointed when I went online to make a payment and at the end found out I would be charged a $10.00 processing fee. Guess I will go back to paper checks.... like this is less processing than on-line.

I learned a lot while working with Gateway Mortgage Group. The process was a smooth and pleasant experience. I will be using them in the future and recommending them to anyone in the market for a home. I appreciate the Chris ** team for all of their help and taking me serious considering I was younger than most of the clients they are use to dealing with.

Thomas and the staff in the Edmond office were extremely professional, knowledgeable and courteous. They are exceptional! From the start to the finish, they took care of all my questions and made the process simple. Thank you Gateway Mortgage of Edmond!

Wonderful staff members who are super helpful. Purchased our first home and Gateway made our experience so easy and helped us to save some money in the long run. Would recommend Gateway for any first time home buyers especially those who are using Veteran Home Loans for the first time!

Matt and his team work great to work with. They were with us each step of the way, helped us lock in the best rate, and helped us find solutions when we had some sticking points on the house we were selling.

The associates at Gateway Mortgage are all experienced and very helpful and polite. I will definitely use Gateway should I buy another home. I wouldn't go anywhere else and would definitely recommend them to all of my friends and family.

We refinanced our last home with Gateway and recently purchased a new home also with Gateway. Jeff ** was our loan officer and was hands down The best loan officer we’ve had. Overall experience has been wonderful! The only downside is after closing, we get an EXCESSIVE amount of junk mail for mortgage insurance etc due to Gateway sharing our information. The same thing happened previously when we refinanced. There is an opt-out form and I called to opt-out, but for their customers sake, this should never happen.

Our team at Gateway gave us excellent customer service. They made the first time home-buying experience much less overwhelming. From the first interaction, Mandy was personable and helpful, as well as competitive without being aggressive like other lenders we considered. Janette was calming and helped us work through all the details quickly, leading to an easy closing that was ready weeks before deadlines. I could not imagine going through this process anywhere else, and they're the only local lender I would recommend.

Amanda went above and beyond to make this transition easy for me and put in a lot of the footwork that would have made my head spin if I had to do it myself. She made me feel confident with her and Gateway. I’m very happy to have worked with someone with integrity and business ethics. I didn’t feel taken advantage of at all and had such a beautiful experience getting a loan for Gateway Mortgage!!!!

Amanda and her team were incredible! They were patient with my indecisiveness, and walked me through the process of buying my first home. Amanda went above and beyond for me! As far as I am concerned, Gateway Mortgage is the ONLY mortgage company.

An excellent company that was very helpful in the process of buying my first home. I had so many questions and Louis helped me understand exactly what I needed to know! Very professional and helpful! I would highly recommend them to friends and family and I will definitely use them again in the future!

Michael ** and his team made home buying extremely convenient. Never once were my wife and I rushed. We were always greeted with a smile. If we were ever missing paperwork or running short on time to get the information the staff was very direct with us. 10/10 experience. I highly recommend Gateway.

We're military and we're PCS-ing from Arizona. My sister is a loan officer in Arizona so she did some research for me and put some fillers out and gotten good feedback from Gateway Mortgage. The application process of Gateway was really smooth, easy, and not stressful at all. The application process took a longer period just because we weren’t closing on our house in Arizona for 45 days or so, but they worked with me for about 45 days because that was what we wanted. I appreciated the weekly phone calls to update me. They were really easy to reach and just really pleasant to work with. Gateway made the home buying experience easy and stress-free as possible, so we're happy.

I was buying a home. I applied for a mortgage from Gateway. I’ve used them three times and I’ve had great experience with them every time that I’ve used them, so just decided to use them again. The whole process took about a month. I got preapproved back in January of 2018, and then we just looked for a house for the next 16 months. They did a good job. What was really helpful was their Tuesday calls, just giving an update on where I’m at in the process. My lender was very open to my calls and to my questions. I’d definitely recommend them to other people.

Gateway Mortgage started off brilliant and strong, and they get all your information. The loan processor was awesome. Where we ran into issues was with communication on the back end with the underwriter. She asked for the same multiple things multiple times. It didn’t matter how many times I’ve sent it to her. She kept saying it was wrong even though I’m sending the same thing multiple times. And her communication sucked. At the very end, when I was at the title company getting everything done, there was some fees that weren’t disclosed in her emails that she knew about a week prior to me closing and then didn’t communicate them until I was already at the title place to pay off the down payment money. I was very unhappy with the underwriter. But I believe it was also part of Gateway. Their communication needs to improve because I’m one who plans and has contingency plans for everything.

Getting started with Gateway went as smooth as it could be. I did the application process over the phone and it was very easy. Their reps were very clear on what had to be done. They were very helpful when I had questions. I had no problems at all.

Gateway Mortgage had good personal interaction and I heard very good reviews of the quality of service. It was my first time obtaining a mortgage and Amber made it pretty easy. I signed in person and the application was pretty quick. Amber was very prompt on anything that I had questions about and getting back to me. She explained everything in full detail to where I would understand it and until I did understand it. She did whatever she could. If I had a problem with something, she looked into it. She's done all around, 100% great job. Gateway Mortgage helped me buy a house and I highly recommend them.

I sold a piece of property and I needed to move back towards McAlester. I needed to buy a home. I applied for a mortgage with Gateway. They were easier to work with compared to other lenders. The process went pretty fast too. I had my 20% down and it took less time to do than getting HUD to get all their stuff together. Gateway Mortgage was ready a month earlier than HUD was. Everybody I dealt with at Gateway was great, as well. They called me every week and they walked me through something. They told me where I was at, what we were waiting for and what we needed to do next. They were very personal. I loved it. They treated me like a person instead of a number. I also liked the rep's eagerness to get a loan through for me. Working with Gateway was great. I've recommended them to two other people I know who are hunting for homes.

Legacy Homes built our house and we went through Gateway Mortgage, their lender, to save a bit of money. Legacy Homes set everything up and got in contact with Gateway. I got in contact with Gateway, presented them with all the information they needed. My rep, Chris, got things done. I gave her the paperwork and she handled everything else from there. We were able to lock in on an interest rate quick and easy. All she needed was confirmation of me doing the loan. Thereafter, I got approved. The process went smooth and fast and everything worked out the way we planned. Overall, I got top-notch service from Gateway. I could not ask for more.

We sold our house and bought another one. My realtor referred me to Tyler from Gateway Mortgage with whom we have worked before. It made the whole process very easy for me. We got a conventional 15-year mortgage through them. The application process was quick and painless. Tyler was always super helpful whenever I'd text or call. He definitely knew the ins and outs of everything I needed to do to get my loan and get my house bought so that there would be no issues or delays. He provided excellent service. All in all, working with Gateway was very painless and it flowed very well for me.

Josh and Zeb from Gateway did a great job. And even though I knew Josh myself, I shopped around, and their rate was a little lower than everybody else’s. Josh just made everything really easy. They pretty much told me step-for-step what I had to do. Everything was easy and simple. Any time I had a question they were available and they knew right off the top of their head what the answer was. Josh and Zeb gave me their personal cell phone numbers. I called Josh 7:00 in the morning, and he answered. Gateway helped out a lot with our first home. I recommended them to one other guy, and he already signed with them.

I was buying a new home and in the neighborhood I bought the house in most of the people use Gateway, and they said that they were great and formal around the customer. So I applied for a mortgage with Gateway and the process was very simple. We drag it out a little bit due to me not being able to leave my lease on my apartment. But the process was not terrible. If I had a question, I could call and say, “Hey, I need help,” and they automatically would help me, or the next day, they would send a response. I worked with Paddi, and she was very knowledgeable with whatever questions I had. And if she did not know, she would find out and give it to me as soon as possible. Working with them didn’t make things stressful.

I would never use this company again! They have never one time assisted when asked and they would rather you foreclose than work with you. I sold my home and they are telling us that we have to pay an additional $200.00 or they will refund our payment to the title company just because they can. No real reason given and the payoff quote mind you came from Gateway not from us. The quote they gave us to show payoff was wrong and they are now telling us that we have to pay this or they will refund the money. Bully if I ever seen one! I would think even if it was our issue when you pay $130,000.00 they could eat the $200.00. Recommendation DON'T USE THIS COMPANY EVER!!!!

My husband and I wanted to purchase a new home, and we got an FHA loan from Gateway. Our lending process went pretty smooth with the lender. It took us about four months to find a place, but he had approved us to go in a month. Gateway Mortgage was good and we're glad we got the mortgage done.

We shopped around and Gateway had better rates and customer service. They told us what the process was and what we had to have to apply for a Gateway mortgage. They gave us all the information how to apply, and they helped us. They answered all our questions. We had a little bit of hang-ups here and there, but the process wasn’t that difficult. It went fine. We have a new home and we're happy.

The person we used in our previous mortgages currently works with Gateway Mortgage and we trusted her with all of our loans. So we used Gateway when we decided to purchase a larger house. It was a pretty smooth and easy process. Our loan officer has always been very helpful and very hands on. She was in constant contact and answered any questions or concerns we had. Gateway got us in the home we wanted.

Our real estate agent referred us to Gateway Mortgage to buy our house and we applied for a first-time homebuyers loan with them. At the time, we kinda looked around a little bit and they had the best rate as well as the lowest interest that we could find that would go with us. Our loan officer, Josh, told us that the process was gonna be really easy and for the first couple of weeks, it was. We just took all of our paperwork and information up there and gave it to them. Then, he ran through the numbers with us and told us what to expect for our payments and how long it would take. He would sit down and explain things to us. He was great and he helped us a lot.

Everything was great with Gateway Mortgage. They were ready to get things rolling and the online application process was as easy as everything else. Brent was really approachable and we hit it off right after the mortgage process. He was a good guy and we still keep in touch.

We got a VA loan from Gateway Mortgage. We filled out the paperwork and talked with some people. Gateway was quick with helping us. Their customer service team emailed us and kept on top of our application. Kathy, the rep who helped us, kept us in the loop the whole time. She was very knowledgeable and told us what we needed to do.

The application process with Gateway was a little easier than most people explained it to be – with the complication and the headache. It was still mind-boggling but it was good. We were purchasing a new home and I was recommended to Gateway. Somebody gave me their number so I called and went from there. The process took maybe a month and a half.

Gateway Mortgage was the second mortgage company I found. But then, they were the ones that tried helping me out as soon as possible. I went with them and received excellent service. I really appreciated the way they helped me out. They were polite and detailed about everything. The reps explained everything from top to bottom, small letters and everything. They were quick to respond too. The process of obtaining a mortgage didn't take as much as I thought it would be taking.

A friend of mine in the banking business recommended Gateway to me. Applying with them was a good experience. It was very paperwork intensive. Much more so than I've heard from others. I was dealing with a government-owned home and that made the process much more paperwork heavy than usual. Still, their reps were there to step me through the process. Jill had to go out and get a little bit of education for me as this was the first time that she had done a mortgage on a government-owned home. She was willing to do it and really went above and beyond to make sure that she can pull out all the stops to make sure that we were doing everything correctly. Working with Gateway was a great experience overall. I am so thankful that my home ownership dream has become a reality they're an integral part of that.

I got an FHA from Gateway Mortgage when we needed a house. Their process was easier than other lenders and it was really simple. Their online application process is really good. Also, I called one of the ladies at Gateway and from there, she helped me out with everything. We did everything mostly through email, mostly and their response was very quick. When I had an important question, I’d call them. I had the perfect experience. Other people should go for Gateway.

Gateway's loan officer was awesome. He got all our questions answered within 24 hours. He and his team went out of their way to help us find the best mortgage for us. It was a great experience. I recommend them to anyone.

Getting a mortgage for my house through Gateway was easy and convenient. I spoke with their reps and felt comfortable with Thomas. He was very friendly, helpful, and responsive. The process took a couple of hours max. I emailed or called Gateway whenever I had questions and their reps responded prompty.

When we bought a lake house, we took a conventional loan from Gateway Mortgage. We were told by our Realtor that the loan officer, Todd, was very lowkey and that his office manager, Kathy, was very knowledgeable. When people refer me to someone and speak very glowingly of that someone, I tend to listen. And they were excellent to work with. The process of obtaining the mortgage was very easy. They spelled out exactly what we needed. Plus, according to my wife, a child could do Gateway's online application process. It's very easy to navigate and it's not like you had to do a lot of dropdowns.

A friend of mine in the banking business recommended Gateway to me. Applying with them was a good experience. It was very paperwork intensive. Much more so than I've heard from others. I was dealing with a government-owned home and that made the process much more paperwork heavy than usual. Still, their reps were there to step me through the process. Jill had to go out and get a little bit of education for me as this was the first time that she had done a mortgage on a government-owned home. She was willing to do it and really went above and beyond to make sure that she can pull out all the stops to make sure that we were doing everything correctly. Working with Gateway was a great experience overall. I am so thankful that my home ownership dream has become a reality they're an integral part of that.

Gateway Mortgage financed my house originally so I chose them to refinance my home to get a lower interest rate and a lower payment. I did get my payment lowered and a lower interest rate but I was promised things that didn’t happen. My experience with them sucks. I was supposed to get March and April with no payments. Then, they sent me a statement saying that I owed nothing in April, but it was for my old loan. They called me last week and said that I was delinquent on a payment. I told them I got a bill from them saying that I don’t owe anything for April. They said they will have to check on it but when I called, they did not call me back.

On our second loan with them. We enjoyed the process, and we are extremely happy with the staff in the initial process. Then comes normal customer service.... nothing to write home about. One time, we were paying extra principal. Much to my irritation, there was a $10 charge. WHAT? Ok so now we send it snail mail. What a pain. This last time I sent $1600 electronically thru CHASE. Sent on April 17. Still haven't seen it applied. I called them on April 29...10 minutes with no human. Tried other number...another 10 minutes, no human. Sent them an email. April 29, still haven't heard anything. About 1- 1/2 hour to May 1st, MILDLY irritated. Doubt we will ever use them again in the future.

My Realtor recommended Lisa. We decided to reach out to her and she was fantastic. We couldn't have asked for a better experience. She walked us through the materials that we needed. We were first time home buyers and she had us understand the process, what everything was there for, what was needed, and what timelines we needed. Anytime we had a question, she was always there to answer our questions and was more than willing to explain things, as long as it took.

I was buying a home, and I was referred to Gateway. I found my loan officer through a friend, my financial advisor, and my mortgage broker managed everything. I had an outstanding experience with the rep that I was working with at Gateway. She was very timely, and she was willing to work on weekends and after hours, so she was incredibly available. I went with Gateway's conventional type of loan, and the process was steady and consistent. But near the end, although we had already been approved for a loan with them, it seemed as if Gateway was asking for more documentation than we thought was necessary. Our second submittal was an unusually high amount of documentation that was needed, especially since we were bringing 20% to the table. I would have liked to have seen a reduction in documentation. Still, overall, my experience with Gateway was pleasant. I was able to buy a home, and now I’m a homeowner.

I was going with Wells Fargo and my realtor was saying that I should go with a local lender. She made the set up for me with Gateway Mortgage. The agent that served me there was right on it. If anything changed or popped up, he always alerted me. I wished I could have gotten a lower interest rate but I can’t have everything you want. I’m a veteran and once they checked my credit score, the VA stood for the rest. Once my paperwork was submitted, it went through its own process. It was just a matter of time and it was done. Then I was told by one of the representatives that my loan was approved and what were some of the things that I would have to pay and that was it. I would recommend the Gateway Mortgage agent that I dealt with.

We wanted to get our own place. The people at Gateway were quick and reliable, and it was good to work with them. It was my wife who dealt more with the reps. There was Janet here in town, and she and her assistant were very wonderful to work with.

I needed to buy a house and I was a first-time home buyer. I had the house picked out already, so I told my realtor what I wanted to see and put in an offer the next day. The mortgage processing through Gateway was good and they worked well with me. Their rep Stacy worked hard and for long hours, and if I had any questions or concerns, they were answered promptly. I closed in 30 days after putting in an offer. Stacy worked around the clock to make sure that everything was getting done in a timely manner. I've already recommended her to my co-worker, who is in the process of working on a loan now. I've also recommended her to another realtor as well as a loan company to work through.

My realtor recommended Gateway Mortgage to me for my new home purchase. I got a conventional loan from them. Their rep Jill helped out a whole bunch and she made sure I knew everything as it was going on. We were done with everything two months before we closed and there are just some stuff at the end that we had to tie up. Jill was on top of things the entire time. I would definitely recommend other people to Gateway. I enjoyed the experience.

Awful. Went to a different broker & received a mortgage. Can't understand why my broker made me do the leg work with these idiots, but they are not only rude but hard checked my credit TWICE. Told me I had to settle some issues on my credit while another broker got me a mortgage.

I applied for a mortgage for a new home with Gateway. Everything was easy and smooth. The process took about two months but was was only because I had a set closing date that was down the road. Their reps were great. They handled all my concerns and questions promptly. I'd consider this company for a future home loan.

I got a mortgage from Gateway after a realtor recommended them. The process of doing that, however, was a terrible experience. The process itself was very detail-oriented and they weren't efficient at communicating. Basically, I was told numerous times a week for a couple of weeks straight that the thing they were asking me would be the last piece of information they would be needing. That, of course, opened up a whole new wave of things that they needed. Day after day, week after week, they come up with new information that doesn't jive with whatever the underwriter wanted. Even down to the week of closing, they were still asking for more information.

I am a veteran and I wanted to take advantage of the VA home loan to purchase my first house. My co-worker went through Gateway Mortgage to get her home loan in this area and she said that it was good. Although the application was a bit stressful, it was nothing that was so overwhelming. There were a couple of times where it was a little disturbing because I was told that it might take weeks but I called the other side where the underwriters were waiting for documentation and I got it expedited. It only took a week and Gateway definitely helped along with providing me phone numbers to call for verification, what kind of forms that they needed and documentation.

My experience with Gateway was great from start to finish. The mortgage was for a new home construction and the underwriting and application process was very easy. It was fairly smooth overall but took several months. Part of that was a little bit of waiting on taxes to get completed but no major lender issues.

We bought a rental property as an investment and turned to Gateway for our mortgage. I have a very good relationship with the mortgage lender, Stephanie. As a real estate agent, I was very familiar with the process and I do a lot of business with her. I talk to her on a daily basis. She is a hard-worker and she answers the phone night and day. She's also very detailed about everything and things are explained very well. I will always go through Stephanie for any home loan in the future, as long as she's at Gateway. Working with them, everything went well and the process wasn’t that hard.

It was my second time buying a house and Gateway Mortgage got recommended to me by the girl who helped me in buying the house. She wanted me to get with Candy, the loan officer, so I got a hold of her. She was really nice and I didn’t wanna make any changes after that. The online application was very easy and I got approved quickly. Candy was the one who helped me out and it was a good experience. Every time I called her cellphone, she was able to help me out on any questions and she was always there to give me an advice, so she did a great job.

I was in the market to get a house with my wife and she knows somebody from Gateway so we went with them. The mortgage was for a new home purchase and the process was very easy. The online application process took a total of 30 minutes. I worked with Jeffrey and he was very responsive. He was informative and let me know of any updates that were going on throughout the week. Everyone had a pleasant attitude on the phone, and very professional and well-mannered through email. My experience with Gateway was above and beyond. They helped me and my wife out through a lot of the steps that took us to own a house and did everything they could to help us in any way possible.

I came across Gateway Mortgage through our realtor. She highly recommended them and Mike, whom she just worked with in the past. She highly suggested him, so we went with him, and everything was awesome. He did a great job explaining everything and walking us through the whole process. He expedited it for us because we were on a bit of a timeline.

My realtor recommended Gateway to us and they were really helpful. I did the process online and I gave whatever information Blair needed. He was able to answer a lot of questions since I'd never done this before. He gave me his personal cellphone number so if I had any other extra question, I could call him after-hours. He made sure that if I didn't understand something, it would be easy to approach him and get those answered. We got pre-approved in September, but they repre-approved us and did all that stuff in it. It wasn't very long and we put an offer in right away. I recommend my friends to them.

I was sick of renting houses or apartments. I read a couple of reviews online and Gateway Mortgage seemed like the right way to go. They were the easiest people to work with. My girlfriend’s friend recommended someone from Gateway Mortgage’s office. The rep was very knowledgeable. He sat down with me and explained every little thing. He helped us through absolutely everything. Plus, getting ahold of him was very easy. The online application process went very well. It was fairly simple and easy. I'm completely happy with Gateway Mortgage. They were great to work with and I'd absolutely come back again.

We were looking to buy a house and we were referred to Gateway by a few people. The process of obtaining a mortgage went smoothly. We had no complaints. In addition, the rep I dealt with was great. She always kept us informed, and she was on top of everything. All in all, the process took 30 days.

We bought a new home and got a 30-year loan with Gateway Mortgage. The process was easy. There was one issue that we had. They didn’t communicate well with the brokerage, the title company regarding the down payment and how that was working. But it was resolved quickly and the process took less than a month.

I had a recommendation from another mortgage lender to go to Gateway. I went to their office where I filled out some stuff. It was all easy and I didn't have to do a whole lot. I just had to give them my bank statements and pay stubs then they checked my credit score. I had to do a bunch of stuff to get it in underwriting, but once it finally went in the underwriting, my application got approved in less than a week. So, I was able to buy my first home.

My experience with Gateway Mortgage was great. Every step of the way I was kept informed of what to expect next. My loan was completed before 30 days, in the middle of the holiday season! Overall great customer service, I highly recommend.

I was a Loan Officer for another Lender and they did not process my loan app in time for me to put an offer on a home in Boise. I later found out that they did not have enough manpower for employee loans. I was referred by a former coworker to contact Tobby **. and he was transitioning to Gateway Mortgage as Branch Manager in Meridian, ID from another Lender. Jason **. (Regional Manager) and Tobby **. took great care of me. They provided my pre-qual letter within 24 hours. They knew I was short on time and they stepped up to assist me. They answered all my questions.

We were buying our first home, and we got a RD loan from Gateway Mortgage. Everybody told me that buying a house was a nightmare, but their process was easier than buying a car, and it was streamlined. Our realtor referred us to Gateway. I called him and he did the initial credit check. After that we were approved for a certain amount and we started the paperwork.

I took a 30-year fixed loan from Gateway Mortgage. I had been in an apartment for five years and I was ready to purchase a home. I heard great things about them and everybody in the area pretty much uses them. Plus, they were able to beat my personal bank. The process of obtaining my mortgage was super smooth. Their whole team was always very responsive and helpful. Any time I’ve called Christina, she called me right back. This being my first time, she always helped me clarify things. And she was able to really explain things in layman's terms for me. I'd use Gateway Mortgage again.

We were purchasing a home and needed the financing, and a friend of ours recommended someone from Gateway Mortgage Group. We provided financial information and the process was simple and easy. The people that we worked with were very helpful and gave me any help I needed as far as just not knowing how to do anything. They were also helpful as far as pointing me in the right direction. The whole application to closing process took less than 30 days. I had more than 20% to put down, so it didn’t take too long. I would definitely recommend Gateway, specifically Matt, the loan officer that helped me. I received great service and I appreciated the help.

We moved and built a new house, and I got a conventional loan from Gateway Mortgage. They had a six-month lock-in rate. The whole entire process took a while because we were building, but the people I have worked with were great. Kenny the loan processor was awesome. She was very friendly, helpful and knowledgeable. She answered my emails and phone calls, and she got right back to me quickly. We now have an awesome house to live in.

I wanted to purchase a home and I did the application with Gateway online. The process took two months though, and I wish they could have sped it up a little bit. It was a headache. But it was probably normal. That was just the first time. I had never done this before. Besides, my experience with the loan officer went smoothly.

I'm a first-time home buyer and the online application process with Gateway Mortgage was smooth, easy and very user-friendly. Their customer service team was friendly, honest, and easy to work with. The lending process was perfect and Tom did an awesome job helping us through everything. However, the closing process took a little bit longer. It took about three months because we needed to have some work done to the house and it needed to get up to inspection. Nevertheless, working with Gateway Mortgage made the process simple and I would use them again.

Chris ** here in Omaha, NE was very thorough and detailed oriented from day one. She explained everything very well and was quick to response our inquiries. Even with increasing rates, she got us very good rate. Overall great experience and definitely recommend her.

Need to bring back option of biweekly payments. Makes it easier for customers now. I had to find a new way to make payments. Otherwise I have no other complaints. Everything else has been fine recently. Did a refinance and all involved were very helpful.

I received a correspondence from Gateway and I got a loan with them for a new home. I liked the overall interest rate and everything about the deal that they offered. Also, Josh, the rep I worked with, was fantastic. He contacted me and had to ability to make everything so I could understand it. The process was pretty easy and standard, too. From start to finish, the application and closing were completed in less than 30 days.

Had an excellent experience with Todd ** at Gateway Mortgage Group in buying my first home... Was a newbie and he walked me through everything and was professional and extremely knowledgeable. I would highly recommend Gateway Mortgage Group to anyone seeking a high end experience. I feel truly grateful to Todd for making my first experience such a great one. Thank you again!

Excellent customer service and support from Chris ** and his team in Norman, Oklahoma!! Our experience with Gateway Mortgage and the title company were top notch. Gateway's email follow-up and support through the process are one of the best we have seen.

We had worked with a large mortgage company for over 5 months. We always got the runaround when we called with questions, never got straight answers and never knew who to talk to about what. We found a house we loved and wanted to make an offer and the company told us we weren't ready. We reached out to Don at Gateway Mortgage Company after being refers by our real estate agent, Jessica **, and he made it possible for us to make an offer THE NEXT DAY. He was professional and prompt throughout the whole process and we wish we would have found him sooner. The whole staff was great to work with and always answered our questions right when we asked.

Applying for a loan with Gateway Mortgage involved a lot of steps but it was easy. We did the application online. There were a lot of signings of documents but they handled most of it. They told us where to cross t’s and dot the i’s. We mainly worked with Brittney and then Jill and they were both great. They were very helpful. If we had any question, there was somebody there to answer whenever we needed it. We had so many questions but they didn’t hesitate. They answered the phone quickly and we were able to speak to them if we needed to. I would highly recommend Gateway Mortgage.

I’m totally satisfied with Gateway Mortgage, Mr. Ken ** was very helpful, informative, an pleasing to work with. This loan will get me going on the right path to improving my home. Thank you so much, I will recommend Gateway Mortgage to all my friends.

All I can say is OMG! Gateway Mortgage and our agent, Ken ** was the best! Ken let us know step by step what was going to happen and what we should expect. There were no surprises. Buying groceries is sometimes a worse experience than getting our mortgage done through Gateway. I would recommend Gateway Mortgage to anyone! Especially their agent, Ken **! Thank you again for making this transaction so easy and painless for us. Customer Service at its BEST!

We purchased investment properties and I’ve used Grant before, so when we were buying a house, we applied for a mortgage with Gateway. Grant is the guy that always does my stuff. He’s very knowledgeable and he keeps me updated on everything that’s going on. It has always been a very smooth process, and the amount of time that it takes is reasonable. It's four weeks or so, just like with everybody else. The process of obtaining the mortgage was really easy for me because my guy already has all my information from my previous purchases. Gateway does really well or I wouldn’t keep them.

The team at Gateway lead by Peter ** was absolutely amazing in providing accurate and timely information, guidance and overall professional services. Mr. ** assistance is priceless as he goes above and beyond to ensure the best for his clients. We closed on a new home in 28 days without any issues and completely satisfied with our Lander. Thank you.

I’m so pleased with Steve ** and Jennifer **. They made the process so easy they were there to help answer all my questions and gather the information to process the loan. I cannot say enough for both of them. They are great!!! I would recommend them and Gateway Mortgage to anyone seeking a lender. Thank you so much???

All areas were clear. No hidden charges. Mrs. ** was spot on. She kept my faith with this refinance. I was working with LLC cheats, and Quicken Loans again another loser company. I will always spread the word using Gateway. Great company. They tell it like it is. Thank you Gateway.

Brooke and Mary made the process as painless as possible! They helped so much. And very quickly at that. We got most of our loan process done from my desk at my home and my office. Any questions I had were quickly answered. I have already recommended many of my friends to them! Any future business I have to do will definitely be done with them!

Julie was exceptionally helpful through this whole process. She was very knowledgeable regarding our request for a VA loan and was able to get things done. It was very much appreciated. I would have no problem recommending Gateway and Julie to anyone who would be in the market for a new home.

Kris really cares about his clients experience and communicates well to ensure an extremely smooth and stress free loan process. The document upload website was easy to use and very helpful with organizing and uploading documents as you gather them.

It was our first time buying a home and Aaron made things very simple and smooth. He was able to answer all questions and concerns we had with buying a home with confidence. I will be recommending him and Gateway Mortgage to all my friends and family.

The staff at Gateway mortgage are easy to work with. They will help you with your home loan needs. Their team went above to get all my documents for processing and the process was pretty fast. I’m satisfied with their service.

Easiest transaction we have ever had! Shayne was awesome to work with!! Always available to answer any questions and made the whole experience actually enjoyable. We will definitely use Gateway again and recommend Gateway and Shayne to anyone that we know looking for a lender. They were ready to close in under three weeks and we could not have been happier!!

I needed to buy a house, and Gateway came recommended to me. I applied for a mortgage, and the reps were great. Working with Gateway has impacted my life positively, and I’m in the house now. Gateway should keep doing what they're doing.

I was tired of paying rent and so I applied for a mortgage. I was referred to Gateway Mortgage by one of my customers. And I went online and applied. However, there was a glitch in the system because I uploaded all my docs and then when they called me to tell me that I was approved, they still asked me to resend all of the docs. But that was not a big deal. The process was fine. I worked with Katie and she was good, too. She got everything done and handled in a timely manner. I own a home now and I would recommend Gateway to others.

I went to the Washington loan class and the guy from Gateway was really helpful, so I went with him. He was very responsive and he answered me when I needed assistance or questions. I got a lot of pushback from the processor though, and I didn’t like that. I’m personally in the business, so I know how things run, and so there were just certain things in that aspect where I know we could have pushed through. And we had to sit and wait at last minute, and that was from the advice of the processor. I told the loan officer to push it through anyway, and we did, and then we finally got an approval, but we had to sit for a week on it. The process took a month and half. It was longer than it should have. But overall, it was a good experience.

I was in contact with Gateway because my agent, the one that was helping me to find the house, recommended them. I was checking three options and finally, I decide to go with them because I was comparing by their interests and dealings. The process was really straightforward because I got the preapproval from them, giving them all the information. After that, they gave me a report on all the aspects. It was really quick and simple. I was talking with Ric all the time and they were really communicative. We met in a coffee shop and he gave me a lot of information and replied to my questions. After that, we had some phone conversations. It was a pleasure working with them.

We went through a conventional loan with Gateway. It was for a new home purchase and my realtor recommended them. Obtaining the mortgage was very easy and our lending agent, Brooke, made everything simple over email. I was able to print everything that I needed to get a hard signature off and just gave it to her. It was pretty effortless on my part.

Gateway's online application process was really simple, clear-cut and easy. Jeff was a very energetic young man, and he was the only person I've really dealt with at Gateway. When someone talks to you, you can tell if they're trying to sell a bill of goods, but that wasn’t the case for him. He was really good and very professional, and he followed up. The office is right at the border between Boise and Meridian. But we closed in a town called Mountain Home, which is about 55 miles away, and Jeff came down to the closing in case we had any questions. That was service right there.

I know a couple of people who went through Gateway Mortgage Group. They said Gateway was good. I signed up with them and it was for a new home purchase. The process was easy and straightforward. The rep, Todd, gave me all the information. He was nice and he answered all of my questions. He was also easy to get ahold of and if he didn’t answer, he'd call back after a day or two. The whole process took about a month to finish. Overall, it was easy to go on with everybody and they did all the work.

Leslie was fantastic at ensuring I got a home loan! I had a few issues due to the past, and some hoops to jump through. Leslie was able to help me get things in order so we could move forward quickly. Thanks so much for helping me obtain my forever home!

Gateway Mortgage Group was at the top of the mortgage list when I was buying a house so I applied a mortgage from them. Working with them was very nice. Their reps were absolutely first class. Everything went very smoothly.

We were buying a new house and our realtor recommended Gateway Mortgage Group to us. We then got a 30-year fixed from them. It took two months from the day we applied to the day we closed on the house and I was very comfortable with the process.

I applied for a mortgage with Gateway to purchase a house and I went with their First-time home buyer program. Their online application process was easy. It took about three weeks to closing. Their reps were also helpful and easygoing. When I had questions, they broke it down and put it in simple terms for me, so I would get the full understanding of what I needed. I would tell others to use Gateway Mortgage. The process and working with them have all been good for me.

We took a cash-out refinance with Gateway Mortgage Group and we loved their online application process. It was very simple to navigate through. We've done a lot of business with Andrew, our loan officer. He was responsive, professional, courteous and kind. He communicated with us via phone calls, emails, and online notifications. He ran a very good office and we felt extremely comfortable working with him. It took 30 days to finish the application and closing process. I like Gateway because they're not gonna sell my loan and they service their own loans. Plus, their customer service is superior to most lenders I have dealt with and I've been in the mortgage industry for 15 years. I would highly recommend Gateway.

Gateway Mortgage's application process was very good. It took between 30 and 40 days to closing. Their rep, Michael, was easy to deal with. He knows his business and he's very personable.

We had a lot of bills. At the time, we were doing some changes with our finances and thinking about buying another house. We decided to apply for a loan and I was gonna refinance with the company that already held our mortgage, but they weren't giving me any information and were sidestepping. I knew that the price was gonna go up. My real estate agent then referred me to Aaron from Gateway Mortgage Group and we decided to get a 30-year fixed loan.

I got a mortgage from Gateway to buy a new house. It was a family recommendation and I went with a 15-year program. The interaction with the reps was wonderful. They were able to answer all our questions, helpful and they communicated with us through email and phone. The online application, which went well, was very easy and painless. The whole process took about 30 days. We’re extremely happy with our new home and I highly recommend Gateway. It has been a wonderful experience.

We were new to the OKC and to Gateway from a recommendation from our Realtor - Due to relocation we were looking for a fairly quick closing and Gateway did not disappoint. Everyone was a charm to work with and their attentiveness to our purchase was much appreciated. Wonderful staff all the way around.

Working with Josh ** with Gateway Mortgage was a breeze. He was always there to answer any questions I might have. He went over and above to help me anyway he could. Buying a house is never an easy experience, but Josh made it an easier experience. Would work with Gateway again.

Was a very easy process thanks to Grant **! We were first time home buyers and we went into this knowing very little about purchasing a home. We are grateful on how helpful Grant was how he provided step by step instructions and daily updates.

We wanted to pay off everything and have it into one bill. We own our land now, so we went with an equity loan from Gateway. The online application process was good even though I'm not a computer guy. When I called, the rep called back or she sent me her personal number. If I texted her, she texted back. She was there and she let us know if she needed something, and she was there for us if we needed something. I was very comfortable working with her. There are some places where you worry about giving them all this information, but I've never had that here. Everything I had to ask, they were there to give the answers. Working with them made everything easy 'cause doing stuff like that is like signing your life away all over again. It took less than 30 days to close everything and when we were all done, it didn't leave a bad taste in my mouth.

I needed a bigger house and I took a conventional program from Gateway Mortgage. I was familiar with the loan officer and have used him with my previous house. The online application process was easy and it took about a month. It was quick and easy to submit the documentation. I was quick with getting them the information, so everything ran smoothly.

Everyone that I dealt with was very professional and very responsive. All of my questions were answered thoroughly and clearly. I was also very comfortable with everyone that I dealt with and even enjoyed speaking with them. I would recommend working with these same individuals.

Excellent customer service. Every step of the process was well explained - we actually enjoyed the email videos. Everything was done professionally and quickly. Thanks so much for helping us with our refinance needs! Would definitely recommend to friends and family.

Amanda works at Gateway Mortgage and originally she helped me get into my house. I went somewhere else to do the refinance and I wasn't happy with the guy at all. He didn't do anything in my favor. Amanda sent me an email, so I decided to reach out to her again. The process I went through to refinance at Gateway was super fast and super easy. It took about 17 days.

As with the condo we bought, we worked with Terry ** at Gateway Mortgage. It's always great to work with an expert like Terry **. He always gives updates and make sure we get the proper paperwork together to close.

My wife and I honestly cannot say there was one step of the entire mortgage loan process where we felt unsure or felt we needed to find out any status. Chris ** and his fantastic assistant Bory made the process as smooth as it could ever be. Gateway Mortgage is the blueprint of how business should be conducted. Thank you for assisting in making my wife and I home dreams come true!! Highly recommended!!

Truly amazing! I was in a huge rush to get into my home and she (Lisa) did a fantastic job speeding the process along and helping me understand the mortgage process being a first time homebuyer. She is a true blessing!

I will use Gateway again in the future! Nikki ** and Ashley ** were awesome. They made purchasing a house as easy as possible. I didn't have to worry about anything except to get my paperwork in order for them. Thank you.

The staff was very friendly, helpful, and always got back to me on things very quick. It made the process very easy and painless. It had been about ten years since I bought a house so what questions I had she answered and explained very well.

Smooth and professional, with no hitches, miscommunication or anxiety-inducing missteps. From pre-approval to closing, we couldn't have been happier (particularly with our individual agent Kathy **). Happily answered all of our questions, promptly and completely. We highly recommend this company and will use them again in the future.

We worked with Gary ** for purchasing our vacation home and he made the process stress free and smooth. Gary is a pleasure to work with and I would recommend him to anyone I know who is looking to buy a home.

We want to thank Beth ** and everyone else at Gateway Mortgage who assisted with our mortgage re-fi. It was a pleasant experience and would definitely recommend them to others for their mortgage needs. They were there the entire way to answer our questions and make sure we were satisfied with the final results of what we wanted.

Lisa, the rep who worked with us, was very good at keeping in communication with us, telling us what to expect and what to do. She was willing to work with us in the evening and weekend to meet our needs. Good experience.

We had a wonderful experience working with Lance at Gateway Mortgage Group. He was very helpful and got us to the closing table in 9 days. Absolutely no complaints for us. They come very highly recommend. I would give them 10 stars if I could!

Andrew ** and his team are the best. I’ve done two loans with him and I couldn’t think of using anyone else. His team always make the process smooth, and they keep me informed on what is going on at all time.

I am a realtor and I can honestly say this was the Best experience with the mortgage process. It was closed faster than a speeding bullet and everyone was happy. I would recommend Gateway Mortgage and Malik to anyone who wants to buy a home.

I was very impressed by the customer service, Loan Originator Ron ** was informative and answered all of our questions. The process was fast and painless. The team used great videos to explained the entire process along the way! Thank you.

Thanks, María, Melissa, from Gateway in Killeen, Tx. They are Incredibles. Even our realtor Yasmin **. Thank you so much. We are so happy in our home. Creating beautiful family moments. Blessings!!

My family really appreciates all the hard work and dedication in getting our new house. Although it wasn’t a traditional situation, Gateway made sure that we were able to get the house of our dreams. We closed when we expected to without any hiccups. I have already recommended to a friend needing financing. Thank you!

Gateway kept us very well informed throughout this entire process and was able to complete the process very quickly to minimize the time my family and I were living in a hotel during transition. They were very patient with us and answered all questions in a timely manner.

Working with Tracy was probably one of the best experiences we could’ve had as a first time home buyers. The process was as easy as it could be. Thank you for everything!! You will definitely have my business in the future too.

The Gateway representative Margaret was outstanding. She was always available and she responded quick, and even though I had multiple concerns, she kept answering them and she kept looking to see if I qualified for something lower as the rate is going up and down. The application was very fast and efficient. Everything went well and I was very satisfied. I was able to purchase the house with no problems.

My realtor, Norma, said that Gateway is good and she told me to run through them when I went through her. I went with their conventional loans for the house. Their online application process was fairly easy. The application process took 30 minutes for the documents, but the whole thing took about a month. Everything about the process was straightforward. I worked with their consultant named Alyssa, and whatever she needed, she got ahold of me. She also answered any questions I had very thoroughly. I was very comfortable working with her and she was easy to get ahold of. Gateway Mortgage has a big effect on my life. With them, I own a house now. They are a good mortgage company to go along with it.

I've owned 2 homes and my first home was with CitiMortgage and the home I'm in now is with Gateway. I unfortunately lost my job and fell behind in my payments. We made arrangements but they required me to send checks certified and mail through the post office, FedEx or UPS. Wouldn't it make sense that if I am in a financial crisis that you would work to help me to send my payment the most cost effective way possible? And if I was slightly short with my arrangement they would crucify me. They ultimately told me I was unable to send any more payments unless it was minimum 10k which was my past due. I couldn't come up with this much in 1 month so the only option was for me to apply for modification only for them to deny it and threaten to foreclose on my house.

The whole process was simple and painless from the beginning to end. Adrienne ** is the consummate professional and I would highly recommend her to anyone in need of a home mortgage. I can't say enough nice things about her and how well she took care of us.

We were trying to get a construction loan for a log home and a bank referenced Gateway. Obtaining the mortgage with Gateway was a long and very detailed process. The application and underwriting process took a couple of months 'cause there were some stuff that the underwriter had suggested for us to do and review. Nevertheless, their rep was nice and understanding. She checked up on us a lot and tried to explain everything we asked. Overall, it was a nice experience.

Obtaining my mortgage was difficult compared to what I remember when I got my last home loan, but Gateway made it as easy as they could, due to regulation. They explained that it wasn’t their fault that I had to supply all this crazy paperwork that I didn’t realize I’d have to supply. I didn't have access to the paperwork they were needing, and they allowed me to come in the office after work. My schedule didn’t allow for the typical 9 to 5 business hours, and they ended up staying past their normal closing time. Julie was able to get everything done, with me being as difficult to work with as I was, and they worked their butt off. They did everything they could and we got the paperwork flattened out.

I got a conventional loan for a new home from Gateway which was suggested by my bank. I went in and talked to Jill, and she told me everything I would need and helped me with some things that I might consider doing to raise my credit score between the time that I messed with her and when I got my mortgage. I took forever to buy a house and then once I got my information to her, she said, "Do it. You got it." They're awesome. Working with them allowed me and my children to get a home and feel comfortable about our decisions. Everybody there made it seem like we were their only customers and they were all personally invested, which made it nice 'cause it's a pretty big purchase.

I was buying a house and I started looking at several lenders and then I had to narrow it down to two. The biggest thing was Gateway's Kris' transparency. She was always there to answer questions and she felt honest. So, we went with them. The process of obtaining the mortgage is always a little bit of a pain but Kris was able to do most of it via email. There was only one time that I ever went to her office. And this was new construction, so it kinda dragged out over by eight months.

We felt so fortunate to have Team Bighaus taking care of us for our financing for our 1031 Exchange. They were thorough and punctual. Melodie was good at communicating exactly what documents I needed to provide which was really helpful. She also responded almost immediately to any inquiry or communication I sent over. In light of everything that needed to happen to accomplish our 1031 exchange by our deadline, it was evident they were working hard to get it done. We are totally won over and know exactly where to go for any financing needs in the future. Thank you so much for taking what would likely have been a stressful situation and making it happen, as making it easy on us. We are so grateful.

We'd been wanting to purchase a home and I heard good things about Gateway Mortgage. I know a couple of people who used them and had a good experience. I contacted the loan officer and they set up a meeting. She took down some information and we went through different options. Once we were able to go out with the realtor and find something that we liked, we went ahead and started the paperwork. The application and underwriting process took a little over 30 days because our situation was very different and not an easy one. I was thankful that they were very patient and worked with us. They helped us all around and guided us as to the documents that we needed. The interaction with the customer service team was good as well as the communication.

I worked with the person from Gateway that I went through on the home that I was buying. The process was fast. It was during Christmas, so the person and I worked really well together to get through really quickly. She did a pre-approval and then she called, and then it got more serious the longer things went. We asked for 45 days process, and it went less than that. I called about my current mortgage over the phone and dealt with customer service, and they were great. I got a new home with Gateway. It's the best mortgage company that I’ve worked with.

This is our third home and we went with the 30-year program with Gateway Mortgage Group. I got asked a million questions but that's normal with every house you buy. The underwriting didn't take as bad I thought it was gonna be. But we had to repeat ourselves multiple times to the lady who was sending us questions, and then she wanted us to go to the bank and highlight some stuff. We already did that but we had to go back to the bank again and we did the same and sent it to her again. That should've been on her record already. She also took a little while to respond back to our emails when we were going through the process. She wanted us to send things to her ASAP. But working with her was all right.

I was in the process of going with another lender but there had been some previous issues with that lender. While talking to one of the Realtors at the time, the actual lender for Gateway happened to be in a different car. He asked if we could take a look at it and my Realtor said he would rather I did that. Ever since, it kinda went downhill with the other company. They had some issues with the pre-approval people. Then, we ended up going with Gateway. My lender's name was Chad and he was very competent and very transparent with everything. He always kept in contact with me and let me know how things are going and what to expect. I would definitely recommend them.

Working with Gateway made one of the most stressful times of my life manageable. At thetime, we were getting kicked out of our house because of the hurricane and I could not find any rentals available. So, we decided to buy a home. Our realtor, Madison, worked with Elizabeth from Gateway before and she said that Elizabeth was the greatest at explaining things and getting things done within a timely manner. I liked the sound of that, so I called Elizabeth after Madison gave me her phone number.

I bought a new house and went with Gateway as we have used them with the last house that we bought. Everything with their application process was easy. The rep that I worked with did a good job with all of that stuff. He was very willing to answer any questions anytime. He kept us very informed throughout the process of what he needed and what we needed to do.

I was looking for a house and when I was doing my search for home loans, a guy named Blair from Gateway contacted me. I called him and he said that he does a lot of work with veterans and VA loans so I went with him. Getting the mortgage was easy and straightforward. I talked to Blair, finally found a house, and we closed not even in a month. The application process took a couple of days, but the underwriting took a little while because I didn't have all my stuff lined up.

I have a few friends who got a mortgage through Gateway so I also applied for a mortgage with them for a new home purchase. Everything about their application process was great and it went smoothly. Every time we went there and did paperwork, we sat down and talked to them. Our rep, Lisa, was very caring and always reached out to us. Even when we were not in the process of looking for a house, she still would see how we were doing. I felt like we were a family.

Lauren ** was awesome. I could not have asked for a more professional and sincere loan officer. I will definitely recommend Gateway to all of my friends, family and co-workers. May your company continue to grow and succeed. Thanks so much.

Thank you for such a smooth and seamless closing experience. Dana ** helped me every step of the way and gave me real-time updates with the closing process. She was very detailed in her explanations about the process, timely in getting back to me, and I could tell she truly cared about us closing on our first home together. Thank you for all of your help, Dana!

Gateway Mortgage was very helpful in assisting and guiding me in purchasing my first home. I compared most of the information they gave me with a different lender and Gateway seemed very straightforward and non-shady. Definitely give them a try!

The Tom ** team in Edmond exceeded my expectations. This loan process went significantly smoother than my previous experience. The entire team is professional, responsive, and very helpful. Tom was more difficult to get ahold of, but I quickly learned that his team was able to provide everything I needed. I will definitely recommend Gateway to anyone I know who is in need of a lender.

We purchased a new home and got our mortgage through Gateway. Their online application was simple and then the whole process happened really fast. We had gone through the pre-approval process, then from the time we made our offer to the time we closed, it took us about 29 days. It was all electronic, which made it a lot easier, me not having to run around. Plus, our mortgage guy, Trever, was fantastic.

Everyone at Gateway Mortgage was extremely helpful and extremely flexible during the purchase process of our new home! Special thanks to **! We were informed and assisted with every step of the process and having the flexibility to communicate via phone, text, email, and in-person to complete the process was great! As a first time home buyer I can't imagine the process getting easier than the staff at Gateway Mortgage made it. Thank you!!

This team at Gateway did what no one else has done for me. From notification I was purchasing to completion took roughly 3 weeks and mind you this was during the Christmas time frame. I had briefings every other day if not every day to keep me on top of everything going on. No other bank I have worked with and there have been a few, has come anywhere close to this kind of service. The rates were very competitive and the service was second to none. They will always be my first call and as long as nothing changes, my last. I have already started recommending personal friends to them and I will tell everyone that needs loan assistance you need to call them first. After that call, make two more calls to competitors, sit back and see that what I'm telling you isn't true. These are just the numbers, wait till see their customer service in action.

I purchased a home and a friend referred Gateway to do our mortgage. Getting started with it was easy. Lisa, the loan officer was fantastic. She gave me her personal cell and she would keep me updated daily with text messages and emails and she walked me through step-by-step. She made me feel like I was part of her family. I will recommend them and have recommended them to my sister and a co-worker who are both in the process of buying a home.

Their service is simply outstanding. They are second to none. I was pushed to close in 25 days by the seller, and Gateway closed me in 21 days. This was around Christmas time with all the holidays. They came through.

Fast, friendly and easily the most simple loan experience I've ever been a part of in my life. Michael, Jessica and Harlie seem like friends to me now and I will go nowhere else for my banking and loan needs in the future.

Nothing but positive things to say about Ronae **, her team and Gateway Mortgage. They are incredibly knowledgeable and helpful throughout the entire loan process. Not once did I feel I was being mislead or given bad advice. I walked away with a loan I was happy with. I would highly recommend Gateway Mortgage Group and will definitely use Ronae again. Experienced & Resourceful - They Are The Whole Package.

Dorothy ** at Gateway Mortgage helped me to buy my dream house!! She was knowledgeable and quick to respond to my many questions regarding the paperwork and the entire process. When I first spoke to her on the phone, she was friendly and helpful and within a day I had my preapproval to find my house! I couldn't be happier with how it all went and am now living in "my happy place" thanks to Dorothy and Gateway Mortgage!!

They made the process easy and make you feel like a priority. It was very easy to get a hold of someone whenever I had any questions. They made every step of the process easy and understandable. If I move again I will use them again.

Our mortgage broker Todd was wonderful to work with. He went above and beyond to help us get all the items we needed to close on our home. He was very pleasant to work with and kept us informed at every step.

Decent experience with rates above other competitors. We closed this loan even though we found lower rates because we were halfway through the process and did not want to delay our progress. We have 2 more homes to refi in the next 60 days and will give Gateway a chance to compete for them but whoever can complete the loan for the best price will get the deal.

I absolutely love Ms. **, she's amazing and Connie was awesome as well. She is a gem and makes you feel so comfortable. She is truly a blessing and made good on every promise. I would definitely recommend her to friends looking for lending services.

Issac was great. Would highly recommend to anyone looking to buy a house in the area. Made is as pain free as possible for buying a house. He made himself available 24/7 for questions and worked hard to get us the closing date we needed.

Brad was extremely helpful in guiding us through our first mortgage. My wife and I are very grateful to have found Gateway and their knowledge of how the 203k loan process works. We highly recommend Gateway to anyone looking for a mortgage.

We just purchased a home through Gateway and we couldn’t have been more pleased! We had to do a loan for repairs also and the whole process has been smooth! Getting funded and getting our contractor his money has been the easiest thing to do!

As a small business owner, I thought a self-employed mortgage was going to be a nightmare, but it was just the opposite. Louis and his team made this such a smooth transaction with no stress or worries. They are very knowledgeable and made sure I understood the process. Highly recommend.

Working with Dorothy ** was a great pleasure. My confidence in her was almost immediate. At her initial consultation, she was upfront, realistic and explained the process thoroughly. She answered every question that I had which showcased her knowledge of the mortgage and home buying process. At a point when I became doubtful of whether or not to move forward with the process, Dorothy remained positive and exhausted every option on my behalf which I am grateful for. Dorothy was responsive and timely also. Something that both my realtor and I appreciated! To sum it up, Dorothy was an extreme asset to the team that supported me with purchasing my first home. I am truly thankful and appreciative of her commitment and will recommend her to everyone!

From start to finish, Ben at Gateway Mortgage, made my first time buying a house experience not only exciting, but rather easy as well. I would recommend his services and the companies services to my closest friends and family. Will definitely use them again if/when we sell our house!

I had used Gateway in the past and was very happy with them. I have referred quite a few people to my mortgage guy, Michael. He is just johnny-on-the-spot. He was very efficient and very reliable. I used them again recently and the rep who helped me was perfect. He does exactly what he said he’s gonna do, when he said he’s gonna do it, providing that he has someone on the other end that fulfills his request in a timely process. The timeline that they gave me was perfect as well.

I used Gateway before and I went with them again. Their application process is almost universal and very lengthy. The rep took his time. I also worked with two other reps both named Beth. They all did a great job. They were helpful and they worked with us.

I wanted to buy a new house and went with a 30-year program loan from Gateway Mortgage. They asked for my bank statement and checked my background and how much I wanted to deposit. I also gave my Social Security number and my ID, then I got approved within a week. The customer service people were professional. Jimmy helped me out a lot and did all the paperwork really fast. Michelle was professional and nice, and the way she did things was also extremely fast. In the future, if I buy a new house, I will definitely go and ask for them again.

Gateway Mortgage was helpful when I got a home loan for a new home purchase. Their rate was the best I could find and their application process went great. Everybody was there to help me through every step. Their people were very kind and answered any of my questions. It took about four weeks from the time I submitted the application to the closing process. I would use Gateway again and I would even tell people to go there too.

I needed to get a house for a family. I looked into getting a mortgage and I ended up with Gateway as they're local. The lending process was great and the application and underwriting processes took a couple of days. Gateway made applying very easy - I worked with Jeannette and Douglas and Jeanette explained everything to me really well and showed me what I was getting into. Everything was also explained while I was going through the process and that made feel comfortable. Gateway was there every step of the way.

I refinanced through Gateway Mortgage. We have used them in our other home. Plus, they are local. Their application process was easy and great and it was done quickly. It was also great working with everyone at Gateway. I worked with Teri who was very knowledgeable.

I was living in a rental home that was 100 years old and it didn't have any central heating or air, so I couldn't take it anymore. My realtor suggested Gateway and I went with them. Their application process was very difficult, but it was because of me, not because of them. My debt-to-income ratio was not what it needed to be. But despite that, they managed to get me approved, and that was what I wanted. We were trying to get the debt-to-income ratio straightened out, so the closing process took about a month. Sherry, the rep who worked with me, was awesome and I was impressed with her.

I didn't wanna deplete my money that I got so, I thought it was easier to get a mortgage, and then that's the way I went. The realtor recommended Gateway. I had a great experience with Gateway. It was just hard because I'm in Arizona and I don't do well over the computer and it was frustrating for me to print everything off. But if I had been computer-savvy, it would have been easier. Also, if I had been there, it would have been a breeze. I also proved I had the money but they wanted so much information. I'm retired so it's a different thing. They wanted so many statements, your banking, the income tax from two years. And the thing that bothered me, I was hesitant of putting it on the computer that type of thing because I hear so much about computer theft. But they were great. At the time I was stressed about it because of not knowing putting stuff out there, the people I talked with were helpful and they were good.

My contract was sold to Gateway and when I started my payments they were a little over $100 cheaper. I called and asked why my payments were cheaper. They told me that they were giving me a better deal. I called and asked again why the difference and I got the same story. At the beginning of year two I was told I had not been paying enough so they were having to make my mortgage payment larger. I was a single mother on a very fixed income. I struggled with making the payments but made them. Fast forward to 2016 I ended up unemployed and tried like hell to get them to work with me on making a hardship package. They denied me every time. I was finally able to get a job but not before filing bankruptcy to keep my home.

After my mortgage was transferred to Gateway, they changed the terms of my contract so that they use any extra money I pay on my principal to earn interest for the company while denying me the right to pay my mortgage down faster! I would have thought that was illegal, but apparently not. Stitt is running for governor...

Our issues started when we were supplying the original documents Gateway needed. We would email them documents and they said they never got them and would have to send them 3-4 times. Once the loan was established and we started making payments the 1st 3-4 went through ok, then we had to stop a check through the bank because it went to the wrong P.O. Box that they gave me.

I have been trying to get my home reappraised to take the PMI off of my loan. Pretty simple right? After multiple calls and conversations I was quoted $325 & $425 for the reappraisal fee, either fee is fine just get it correct. Second I called to start the reappraisal process and the representative then says "ok I'm ready for the account and routing number when you are." I ask "do you not accept and credit or debit card for the payment fee?" "No sir we do not." "Can I go online and pay the fee?" "Let me check."

Addition principal not posted to mortgage balance. They posted it unapplied. Having to phone Gateway custom care every other months and monthly about check not posted. I wish they would sell my loan. I sick and tired of Gateway. I pay auto draft on mortgage monthly. No problem there. Problem when I mailed check addition amount to mortgage balance. I wouldn't recommend if you can help it. My loan was sold to them. I had no choice. 10 Sep 2018 $560.56 Unapplied Amount. 09 Sep 2018 $560.56 Payment.

I would never recommend assuming an existing loan. It took 4 months and Ron ** was assigned the account and would not return emails and had a full voicemail and would not answer phone calls so we were stuck wondering how it was progressing. I was told sent to underwriters a month before I was. Now it finally closed and got email I still owe debt and late charge because they have not completed paperwork to change name on loan. Never ever use Gateway for assumption process.

This company cost me $800! And no house. When you go to get pre-approved for a mortgage, you generally get something that says you are good for this much funding to buy. So you then go looking. We never got anything from Gateway other than a verbal good for around 80k. So on that we (I and my Realtor) went looking. All the while sending documents and other information as requested to Gateway so they can process loan paperwork... "Yes; you are good to go Mr **..." Got that a lot of times. We found a house. Put earnest money on it and paid to have it inspected. We're set to target closing date. Get calls back from Gateway saying that they could not get our application through Underwriting. This was supposed to be done already. Liars, Deceptive practices. I would recommend NOT doing business with these people and find someone who does not have this history. Apparently they do this a lot.

Worst experience I've ever had, I pay my mortgage to only have them to tell me they didn't receive it. When I send them proof they say they will investigate it and then tell me I'm behind so I started a year ago sending payment with certified check and certified mail. Been paying over $5000 a month to "get caught up" because they still can't find my payments that I showed bank statement proof. I finally get "caught up" and now they started sending my payments back and telling me I'm behind, well I guess so if you don't accept my payment then I guess I would be never had an experience so difficult to make payments on.

I've never experienced a company that makes it so difficult to give them money, and when you can get logged in you'll be charged a service fee to make your payment. I think these folks are a bunch a crooks. I didn't choose this lender as my original lender sold my mortgage to them. I'm hoping Gateway sells this note or I sell my house to get away from them.

These people have totally wrecked what was working perfectly fine. Now it is impossible to log in without contacting the unhelpful representatives. So labor intensive just to pay a stupid bill. So mismanaged! And this guy wants to be governor? Right.

I have tried unsuccessfully for three days to log onto the Gateway system. I keep getting an error message that just says "try again" with no clue of what is incorrect. I finally called customer service today and after waiting on hold for 10 minutes while one recorded message interrupted another almost constantly spoke with a customer service representative. She said the system had been changed on March 20 and I needed to register again. I did that and got the same message. I shortened and weakened the password I wanted to use because the Gateway system does not allow any special character. I tried four times while I was on the phone with the woman.

I have asked them and asked them to stop bothering me... Random phone calls to "check in". They even felt it necessary to send me a birth announcement when the local manager had a kid. They arbitrarily raised my escrow only to adjust it back and the whole loan process was a real pain. You will be much better served by ANYONE else.

This is not a reputable company. Check the reviews. They said they could do a deal and couldn't. I would strongly recommend against doing any business with them. I sure wouldn't vote for their CEO of for the next Oklahoma governor.

I bought a home for me, my new wife, and son to move into after our marriage. We used Gateway because our realtor referred us to them. Hindsight being 20/20 we should have shopped around. It would have saved us money, or put us in a much nicer home. Gateway pressured us into closing so that we wouldn't shop around and discover that we could have gotten a lower rate. We bought the home 6 months ago, and for a monthly payment at the top side of our budget. We just received the statement for our taxes and discovered that our house payment is going up $350 a month! Taxes are going up $150 and escrow is going up $200. Their miscalculations may very well put me and my family out of our home.

My wife and I used Gateway Mortgage for our home loan at the recommendation of our realtor. The Gateway team worked fast and hard for the majority of the process, but made a critical mistake at the end of the process that was very costly to our family. From the earliest moments in the home buying process, Gateway Mortgage set our closing date for Friday, August 11th, which was reflected on all documentation sent by and to Gateway Mortgage Company. On August 9, my realtor called me to inform me that the closing date had been postponed, and that we would not be closing for another 4 days. According to the contract and terms, this was an acceptable move by Gateway Mortgage and they were well within their legal right to do this. While this move was personally annoying, it was not illegal.

Gateway approved us 2 different times for loans and they were kicked out in underwriting after we paid $10,000 in earnest money fees, appraisals, and surveys. Our situation was unique and hard to work with due to a recent career change. Gateway was overconfident that they could deliver. The reasons for our denial were understandable due to the career change but it was basic information that we had provided and discussed various times over the course of 5 months. It could have and should have been avoided. Our file should not have made it past the first phone call. It does not take underwriting to figure that out. They got greedy and tried pushing not one but two loans through and gave us advice that led to a loss of $10000. We are seasoned home buyers and our only reason for using Gateway was because we were referred to them.

I applied for a Mortgage with Gateway Mortgage in May of 2017. I did exactly what they asked me to do...bring in paperwork, pay down credit cards and pay other bills off. The appraisal was done in September. Clarke at Gateway Mortgage calls me on October 24, 2017 and says that our car notes are too high and I needed to refinance my car. I told him I financed it at 4% when I bought the car last year. So I called State Farm and tried to refinance my vehicle. They approved it at the same interest rate. Clarke at Gateway Mortgage has not returned my calls. He’s very unprofessional and this company is a broke joke. They have wasted six months of our time!!! Don’t go to Gateway Mortgage...you will waste your time!!!

Applied for a HardShip 3 times to get monthly payments lower - Me and my husband was lied to and asked to provide all kind of silly information. Were lied to by Shannon ** and Laurel **. Then was told, "Oh yes your file is looking good." But every week they kept coming back saying we need more information until we just got tired of the song and dance.

My husband and I purchased our first home recently. We work on the road but Tennessee is our "home". Our realtor suggested using Gateway so we decided to switch mortgage companies. Luke ** said he could have a faster turnaround with better rates. After a month of having all our information everyone was ready to move forward to closing. We scheduled time off for the closing. I asked Luke if he needed anything else for closing, he replied no. That following week we found out Luke never received a VOE from one of our companies we worked for, and it pushed our closing to a different week derailing all plans. We never heard from Luke after that. We did not know that when we closed, they expected to do a wire transfer. Our bank did not have a branch in Tennessee. We had to drive 3 and a half hours into Kentucky to complete our end of the closing, then drive back. We had just drove 641 miles to Tennessee from PA.

A couple of days ago I got a letter from Gateway saying that my insurance on the property I have mortgaged with them was expired and that they would take action to force me to use their internal mortgage insurance plan unless I did something immediately. I called my non-Gateway homeowner's insurance company and found that the insurance had expired on September 12 and that the new policy became in force on September 13. I asked how much insurance the policy provided and what the annual premium was. They provided the information. I next went to the Gateway letter and found that they wanted to provide me with $60,000 less insurance and charge me $600 per year more than my current carrier. What a deal! NOT.

Gateway is trying to tell me how and when to make my payments; it's now policy that it's FREE to pay online when recurring payment is set-up, but now if you want to pay from your checking account when you want, you have to pay a service charge. I didn't get a chance to choose Gateway Mortgage Group because the loan was sold. I don't want them to make any more money off of me if they are going to treat us like **. Maybe it is time to refinance the loan just to get rid of them? Seriously squeezing money out of us as much they can, as if the hundreds of thousands of dollars in interest isn't enough. We have to pay, to pay.