Gateway Mortgage Group Reviews

Excellent customer service and support from Chris ** and his team in Norman, Oklahoma!! Our experience with Gateway Mortgage and the title company were top notch. Gateway's email follow-up and support through the process are one of the best we have seen.

We had worked with a large mortgage company for over 5 months. We always got the runaround when we called with questions, never got straight answers and never knew who to talk to about what. We found a house we loved and wanted to make an offer and the company told us we weren't ready. We reached out to Don at Gateway Mortgage Company after being refers by our real estate agent, Jessica **, and he made it possible for us to make an offer THE NEXT DAY. He was professional and prompt throughout the whole process and we wish we would have found him sooner. The whole staff was great to work with and always answered our questions right when we asked.

Applying for a loan with Gateway Mortgage involved a lot of steps but it was easy. We did the application online. There were a lot of signings of documents but they handled most of it. They told us where to cross t’s and dot the i’s. We mainly worked with Brittney and then Jill and they were both great. They were very helpful. If we had any question, there was somebody there to answer whenever we needed it. We had so many questions but they didn’t hesitate. They answered the phone quickly and we were able to speak to them if we needed to. I would highly recommend Gateway Mortgage.

I’m totally satisfied with Gateway Mortgage, Mr. Ken ** was very helpful, informative, an pleasing to work with. This loan will get me going on the right path to improving my home. Thank you so much, I will recommend Gateway Mortgage to all my friends.

All I can say is OMG! Gateway Mortgage and our agent, Ken ** was the best! Ken let us know step by step what was going to happen and what we should expect. There were no surprises. Buying groceries is sometimes a worse experience than getting our mortgage done through Gateway. I would recommend Gateway Mortgage to anyone! Especially their agent, Ken **! Thank you again for making this transaction so easy and painless for us. Customer Service at its BEST!

We purchased investment properties and I’ve used Grant before, so when we were buying a house, we applied for a mortgage with Gateway. Grant is the guy that always does my stuff. He’s very knowledgeable and he keeps me updated on everything that’s going on. It has always been a very smooth process, and the amount of time that it takes is reasonable. It's four weeks or so, just like with everybody else. The process of obtaining the mortgage was really easy for me because my guy already has all my information from my previous purchases. Gateway does really well or I wouldn’t keep them.

The team at Gateway lead by Peter ** was absolutely amazing in providing accurate and timely information, guidance and overall professional services. Mr. ** assistance is priceless as he goes above and beyond to ensure the best for his clients. We closed on a new home in 28 days without any issues and completely satisfied with our Lander. Thank you.

I’m so pleased with Steve ** and Jennifer **. They made the process so easy they were there to help answer all my questions and gather the information to process the loan. I cannot say enough for both of them. They are great!!! I would recommend them and Gateway Mortgage to anyone seeking a lender. Thank you so much???

All areas were clear. No hidden charges. Mrs. ** was spot on. She kept my faith with this refinance. I was working with LLC cheats, and Quicken Loans again another loser company. I will always spread the word using Gateway. Great company. They tell it like it is. Thank you Gateway.

Brooke and Mary made the process as painless as possible! They helped so much. And very quickly at that. We got most of our loan process done from my desk at my home and my office. Any questions I had were quickly answered. I have already recommended many of my friends to them! Any future business I have to do will definitely be done with them!

Julie was exceptionally helpful through this whole process. She was very knowledgeable regarding our request for a VA loan and was able to get things done. It was very much appreciated. I would have no problem recommending Gateway and Julie to anyone who would be in the market for a new home.

Kris really cares about his clients experience and communicates well to ensure an extremely smooth and stress free loan process. The document upload website was easy to use and very helpful with organizing and uploading documents as you gather them.

It was our first time buying a home and Aaron made things very simple and smooth. He was able to answer all questions and concerns we had with buying a home with confidence. I will be recommending him and Gateway Mortgage to all my friends and family.

The staff at Gateway mortgage are easy to work with. They will help you with your home loan needs. Their team went above to get all my documents for processing and the process was pretty fast. I’m satisfied with their service.

Easiest transaction we have ever had! Shayne was awesome to work with!! Always available to answer any questions and made the whole experience actually enjoyable. We will definitely use Gateway again and recommend Gateway and Shayne to anyone that we know looking for a lender. They were ready to close in under three weeks and we could not have been happier!!

I needed to buy a house, and Gateway came recommended to me. I applied for a mortgage, and the reps were great. Working with Gateway has impacted my life positively, and I’m in the house now. Gateway should keep doing what they're doing.

I was tired of paying rent and so I applied for a mortgage. I was referred to Gateway Mortgage by one of my customers. And I went online and applied. However, there was a glitch in the system because I uploaded all my docs and then when they called me to tell me that I was approved, they still asked me to resend all of the docs. But that was not a big deal. The process was fine. I worked with Katie and she was good, too. She got everything done and handled in a timely manner. I own a home now and I would recommend Gateway to others.

I went to the Washington loan class and the guy from Gateway was really helpful, so I went with him. He was very responsive and he answered me when I needed assistance or questions. I got a lot of pushback from the processor though, and I didn’t like that. I’m personally in the business, so I know how things run, and so there were just certain things in that aspect where I know we could have pushed through. And we had to sit and wait at last minute, and that was from the advice of the processor. I told the loan officer to push it through anyway, and we did, and then we finally got an approval, but we had to sit for a week on it. The process took a month and half. It was longer than it should have. But overall, it was a good experience.

I was in contact with Gateway because my agent, the one that was helping me to find the house, recommended them. I was checking three options and finally, I decide to go with them because I was comparing by their interests and dealings. The process was really straightforward because I got the preapproval from them, giving them all the information. After that, they gave me a report on all the aspects. It was really quick and simple. I was talking with Ric all the time and they were really communicative. We met in a coffee shop and he gave me a lot of information and replied to my questions. After that, we had some phone conversations. It was a pleasure working with them.

We went through a conventional loan with Gateway. It was for a new home purchase and my realtor recommended them. Obtaining the mortgage was very easy and our lending agent, Brooke, made everything simple over email. I was able to print everything that I needed to get a hard signature off and just gave it to her. It was pretty effortless on my part.

Gateway's online application process was really simple, clear-cut and easy. Jeff was a very energetic young man, and he was the only person I've really dealt with at Gateway. When someone talks to you, you can tell if they're trying to sell a bill of goods, but that wasn’t the case for him. He was really good and very professional, and he followed up. The office is right at the border between Boise and Meridian. But we closed in a town called Mountain Home, which is about 55 miles away, and Jeff came down to the closing in case we had any questions. That was service right there.

I know a couple of people who went through Gateway Mortgage Group. They said Gateway was good. I signed up with them and it was for a new home purchase. The process was easy and straightforward. The rep, Todd, gave me all the information. He was nice and he answered all of my questions. He was also easy to get ahold of and if he didn’t answer, he'd call back after a day or two. The whole process took about a month to finish. Overall, it was easy to go on with everybody and they did all the work.

Leslie was fantastic at ensuring I got a home loan! I had a few issues due to the past, and some hoops to jump through. Leslie was able to help me get things in order so we could move forward quickly. Thanks so much for helping me obtain my forever home!

Gateway Mortgage Group was at the top of the mortgage list when I was buying a house so I applied a mortgage from them. Working with them was very nice. Their reps were absolutely first class. Everything went very smoothly.

We were buying a new house and our realtor recommended Gateway Mortgage Group to us. We then got a 30-year fixed from them. It took two months from the day we applied to the day we closed on the house and I was very comfortable with the process.

I applied for a mortgage with Gateway to purchase a house and I went with their First-time home buyer program. Their online application process was easy. It took about three weeks to closing. Their reps were also helpful and easygoing. When I had questions, they broke it down and put it in simple terms for me, so I would get the full understanding of what I needed. I would tell others to use Gateway Mortgage. The process and working with them have all been good for me.

We took a cash-out refinance with Gateway Mortgage Group and we loved their online application process. It was very simple to navigate through. We've done a lot of business with Andrew, our loan officer. He was responsive, professional, courteous and kind. He communicated with us via phone calls, emails, and online notifications. He ran a very good office and we felt extremely comfortable working with him. It took 30 days to finish the application and closing process. I like Gateway because they're not gonna sell my loan and they service their own loans. Plus, their customer service is superior to most lenders I have dealt with and I've been in the mortgage industry for 15 years. I would highly recommend Gateway.

Gateway Mortgage's application process was very good. It took between 30 and 40 days to closing. Their rep, Michael, was easy to deal with. He knows his business and he's very personable.

We had a lot of bills. At the time, we were doing some changes with our finances and thinking about buying another house. We decided to apply for a loan and I was gonna refinance with the company that already held our mortgage, but they weren't giving me any information and were sidestepping. I knew that the price was gonna go up. My real estate agent then referred me to Aaron from Gateway Mortgage Group and we decided to get a 30-year fixed loan.

I got a mortgage from Gateway to buy a new house. It was a family recommendation and I went with a 15-year program. The interaction with the reps was wonderful. They were able to answer all our questions, helpful and they communicated with us through email and phone. The online application, which went well, was very easy and painless. The whole process took about 30 days. We’re extremely happy with our new home and I highly recommend Gateway. It has been a wonderful experience.

We were new to the OKC and to Gateway from a recommendation from our Realtor - Due to relocation we were looking for a fairly quick closing and Gateway did not disappoint. Everyone was a charm to work with and their attentiveness to our purchase was much appreciated. Wonderful staff all the way around.

Working with Josh ** with Gateway Mortgage was a breeze. He was always there to answer any questions I might have. He went over and above to help me anyway he could. Buying a house is never an easy experience, but Josh made it an easier experience. Would work with Gateway again.

Was a very easy process thanks to Grant **! We were first time home buyers and we went into this knowing very little about purchasing a home. We are grateful on how helpful Grant was how he provided step by step instructions and daily updates.

We wanted to pay off everything and have it into one bill. We own our land now, so we went with an equity loan from Gateway. The online application process was good even though I'm not a computer guy. When I called, the rep called back or she sent me her personal number. If I texted her, she texted back. She was there and she let us know if she needed something, and she was there for us if we needed something. I was very comfortable working with her. There are some places where you worry about giving them all this information, but I've never had that here. Everything I had to ask, they were there to give the answers. Working with them made everything easy 'cause doing stuff like that is like signing your life away all over again. It took less than 30 days to close everything and when we were all done, it didn't leave a bad taste in my mouth.

I needed a bigger house and I took a conventional program from Gateway Mortgage. I was familiar with the loan officer and have used him with my previous house. The online application process was easy and it took about a month. It was quick and easy to submit the documentation. I was quick with getting them the information, so everything ran smoothly.

Everyone that I dealt with was very professional and very responsive. All of my questions were answered thoroughly and clearly. I was also very comfortable with everyone that I dealt with and even enjoyed speaking with them. I would recommend working with these same individuals.

Excellent customer service. Every step of the process was well explained - we actually enjoyed the email videos. Everything was done professionally and quickly. Thanks so much for helping us with our refinance needs! Would definitely recommend to friends and family.

Amanda works at Gateway Mortgage and originally she helped me get into my house. I went somewhere else to do the refinance and I wasn't happy with the guy at all. He didn't do anything in my favor. Amanda sent me an email, so I decided to reach out to her again. The process I went through to refinance at Gateway was super fast and super easy. It took about 17 days.

As with the condo we bought, we worked with Terry ** at Gateway Mortgage. It's always great to work with an expert like Terry **. He always gives updates and make sure we get the proper paperwork together to close.

My wife and I honestly cannot say there was one step of the entire mortgage loan process where we felt unsure or felt we needed to find out any status. Chris ** and his fantastic assistant Bory made the process as smooth as it could ever be. Gateway Mortgage is the blueprint of how business should be conducted. Thank you for assisting in making my wife and I home dreams come true!! Highly recommended!!

Truly amazing! I was in a huge rush to get into my home and she (Lisa) did a fantastic job speeding the process along and helping me understand the mortgage process being a first time homebuyer. She is a true blessing!

I will use Gateway again in the future! Nikki ** and Ashley ** were awesome. They made purchasing a house as easy as possible. I didn't have to worry about anything except to get my paperwork in order for them. Thank you.

The staff was very friendly, helpful, and always got back to me on things very quick. It made the process very easy and painless. It had been about ten years since I bought a house so what questions I had she answered and explained very well.

Smooth and professional, with no hitches, miscommunication or anxiety-inducing missteps. From pre-approval to closing, we couldn't have been happier (particularly with our individual agent Kathy **). Happily answered all of our questions, promptly and completely. We highly recommend this company and will use them again in the future.

We worked with Gary ** for purchasing our vacation home and he made the process stress free and smooth. Gary is a pleasure to work with and I would recommend him to anyone I know who is looking to buy a home.

We want to thank Beth ** and everyone else at Gateway Mortgage who assisted with our mortgage re-fi. It was a pleasant experience and would definitely recommend them to others for their mortgage needs. They were there the entire way to answer our questions and make sure we were satisfied with the final results of what we wanted.

Lisa, the rep who worked with us, was very good at keeping in communication with us, telling us what to expect and what to do. She was willing to work with us in the evening and weekend to meet our needs. Good experience.

We had a wonderful experience working with Lance at Gateway Mortgage Group. He was very helpful and got us to the closing table in 9 days. Absolutely no complaints for us. They come very highly recommend. I would give them 10 stars if I could!

Andrew ** and his team are the best. I’ve done two loans with him and I couldn’t think of using anyone else. His team always make the process smooth, and they keep me informed on what is going on at all time.

I am a realtor and I can honestly say this was the Best experience with the mortgage process. It was closed faster than a speeding bullet and everyone was happy. I would recommend Gateway Mortgage and Malik to anyone who wants to buy a home.

I was very impressed by the customer service, Loan Originator Ron ** was informative and answered all of our questions. The process was fast and painless. The team used great videos to explained the entire process along the way! Thank you.

Thanks, María, Melissa, from Gateway in Killeen, Tx. They are Incredibles. Even our realtor Yasmin **. Thank you so much. We are so happy in our home. Creating beautiful family moments. Blessings!!

My family really appreciates all the hard work and dedication in getting our new house. Although it wasn’t a traditional situation, Gateway made sure that we were able to get the house of our dreams. We closed when we expected to without any hiccups. I have already recommended to a friend needing financing. Thank you!

Gateway kept us very well informed throughout this entire process and was able to complete the process very quickly to minimize the time my family and I were living in a hotel during transition. They were very patient with us and answered all questions in a timely manner.

Working with Tracy was probably one of the best experiences we could’ve had as a first time home buyers. The process was as easy as it could be. Thank you for everything!! You will definitely have my business in the future too.

The Gateway representative Margaret was outstanding. She was always available and she responded quick, and even though I had multiple concerns, she kept answering them and she kept looking to see if I qualified for something lower as the rate is going up and down. The application was very fast and efficient. Everything went well and I was very satisfied. I was able to purchase the house with no problems.

My realtor, Norma, said that Gateway is good and she told me to run through them when I went through her. I went with their conventional loans for the house. Their online application process was fairly easy. The application process took 30 minutes for the documents, but the whole thing took about a month. Everything about the process was straightforward. I worked with their consultant named Alyssa, and whatever she needed, she got ahold of me. She also answered any questions I had very thoroughly. I was very comfortable working with her and she was easy to get ahold of. Gateway Mortgage has a big effect on my life. With them, I own a house now. They are a good mortgage company to go along with it.

I've owned 2 homes and my first home was with CitiMortgage and the home I'm in now is with Gateway. I unfortunately lost my job and fell behind in my payments. We made arrangements but they required me to send checks certified and mail through the post office, FedEx or UPS. Wouldn't it make sense that if I am in a financial crisis that you would work to help me to send my payment the most cost effective way possible? And if I was slightly short with my arrangement they would crucify me. They ultimately told me I was unable to send any more payments unless it was minimum 10k which was my past due. I couldn't come up with this much in 1 month so the only option was for me to apply for modification only for them to deny it and threaten to foreclose on my house.

The whole process was simple and painless from the beginning to end. Adrienne ** is the consummate professional and I would highly recommend her to anyone in need of a home mortgage. I can't say enough nice things about her and how well she took care of us.

We were trying to get a construction loan for a log home and a bank referenced Gateway. Obtaining the mortgage with Gateway was a long and very detailed process. The application and underwriting process took a couple of months 'cause there were some stuff that the underwriter had suggested for us to do and review. Nevertheless, their rep was nice and understanding. She checked up on us a lot and tried to explain everything we asked. Overall, it was a nice experience.

Obtaining my mortgage was difficult compared to what I remember when I got my last home loan, but Gateway made it as easy as they could, due to regulation. They explained that it wasn’t their fault that I had to supply all this crazy paperwork that I didn’t realize I’d have to supply. I didn't have access to the paperwork they were needing, and they allowed me to come in the office after work. My schedule didn’t allow for the typical 9 to 5 business hours, and they ended up staying past their normal closing time. Julie was able to get everything done, with me being as difficult to work with as I was, and they worked their butt off. They did everything they could and we got the paperwork flattened out.

I got a conventional loan for a new home from Gateway which was suggested by my bank. I went in and talked to Jill, and she told me everything I would need and helped me with some things that I might consider doing to raise my credit score between the time that I messed with her and when I got my mortgage. I took forever to buy a house and then once I got my information to her, she said, "Do it. You got it." They're awesome. Working with them allowed me and my children to get a home and feel comfortable about our decisions. Everybody there made it seem like we were their only customers and they were all personally invested, which made it nice 'cause it's a pretty big purchase.

I was buying a house and I started looking at several lenders and then I had to narrow it down to two. The biggest thing was Gateway's Kris' transparency. She was always there to answer questions and she felt honest. So, we went with them. The process of obtaining the mortgage is always a little bit of a pain but Kris was able to do most of it via email. There was only one time that I ever went to her office. And this was new construction, so it kinda dragged out over by eight months.

We felt so fortunate to have Team Bighaus taking care of us for our financing for our 1031 Exchange. They were thorough and punctual. Melodie was good at communicating exactly what documents I needed to provide which was really helpful. She also responded almost immediately to any inquiry or communication I sent over. In light of everything that needed to happen to accomplish our 1031 exchange by our deadline, it was evident they were working hard to get it done. We are totally won over and know exactly where to go for any financing needs in the future. Thank you so much for taking what would likely have been a stressful situation and making it happen, as making it easy on us. We are so grateful.

We'd been wanting to purchase a home and I heard good things about Gateway Mortgage. I know a couple of people who used them and had a good experience. I contacted the loan officer and they set up a meeting. She took down some information and we went through different options. Once we were able to go out with the realtor and find something that we liked, we went ahead and started the paperwork. The application and underwriting process took a little over 30 days because our situation was very different and not an easy one. I was thankful that they were very patient and worked with us. They helped us all around and guided us as to the documents that we needed. The interaction with the customer service team was good as well as the communication.

I worked with the person from Gateway that I went through on the home that I was buying. The process was fast. It was during Christmas, so the person and I worked really well together to get through really quickly. She did a pre-approval and then she called, and then it got more serious the longer things went. We asked for 45 days process, and it went less than that. I called about my current mortgage over the phone and dealt with customer service, and they were great. I got a new home with Gateway. It's the best mortgage company that I’ve worked with.

This is our third home and we went with the 30-year program with Gateway Mortgage Group. I got asked a million questions but that's normal with every house you buy. The underwriting didn't take as bad I thought it was gonna be. But we had to repeat ourselves multiple times to the lady who was sending us questions, and then she wanted us to go to the bank and highlight some stuff. We already did that but we had to go back to the bank again and we did the same and sent it to her again. That should've been on her record already. She also took a little while to respond back to our emails when we were going through the process. She wanted us to send things to her ASAP. But working with her was all right.

I was in the process of going with another lender but there had been some previous issues with that lender. While talking to one of the Realtors at the time, the actual lender for Gateway happened to be in a different car. He asked if we could take a look at it and my Realtor said he would rather I did that. Ever since, it kinda went downhill with the other company. They had some issues with the pre-approval people. Then, we ended up going with Gateway. My lender's name was Chad and he was very competent and very transparent with everything. He always kept in contact with me and let me know how things are going and what to expect. I would definitely recommend them.

Working with Gateway made one of the most stressful times of my life manageable. At thetime, we were getting kicked out of our house because of the hurricane and I could not find any rentals available. So, we decided to buy a home. Our realtor, Madison, worked with Elizabeth from Gateway before and she said that Elizabeth was the greatest at explaining things and getting things done within a timely manner. I liked the sound of that, so I called Elizabeth after Madison gave me her phone number.

I bought a new house and went with Gateway as we have used them with the last house that we bought. Everything with their application process was easy. The rep that I worked with did a good job with all of that stuff. He was very willing to answer any questions anytime. He kept us very informed throughout the process of what he needed and what we needed to do.

I was looking for a house and when I was doing my search for home loans, a guy named Blair from Gateway contacted me. I called him and he said that he does a lot of work with veterans and VA loans so I went with him. Getting the mortgage was easy and straightforward. I talked to Blair, finally found a house, and we closed not even in a month. The application process took a couple of days, but the underwriting took a little while because I didn't have all my stuff lined up.

I have a few friends who got a mortgage through Gateway so I also applied for a mortgage with them for a new home purchase. Everything about their application process was great and it went smoothly. Every time we went there and did paperwork, we sat down and talked to them. Our rep, Lisa, was very caring and always reached out to us. Even when we were not in the process of looking for a house, she still would see how we were doing. I felt like we were a family.

Lauren ** was awesome. I could not have asked for a more professional and sincere loan officer. I will definitely recommend Gateway to all of my friends, family and co-workers. May your company continue to grow and succeed. Thanks so much.

Thank you for such a smooth and seamless closing experience. Dana ** helped me every step of the way and gave me real-time updates with the closing process. She was very detailed in her explanations about the process, timely in getting back to me, and I could tell she truly cared about us closing on our first home together. Thank you for all of your help, Dana!

Gateway Mortgage was very helpful in assisting and guiding me in purchasing my first home. I compared most of the information they gave me with a different lender and Gateway seemed very straightforward and non-shady. Definitely give them a try!

The Tom ** team in Edmond exceeded my expectations. This loan process went significantly smoother than my previous experience. The entire team is professional, responsive, and very helpful. Tom was more difficult to get ahold of, but I quickly learned that his team was able to provide everything I needed. I will definitely recommend Gateway to anyone I know who is in need of a lender.

We purchased a new home and got our mortgage through Gateway. Their online application was simple and then the whole process happened really fast. We had gone through the pre-approval process, then from the time we made our offer to the time we closed, it took us about 29 days. It was all electronic, which made it a lot easier, me not having to run around. Plus, our mortgage guy, Trever, was fantastic.

Everyone at Gateway Mortgage was extremely helpful and extremely flexible during the purchase process of our new home! Special thanks to **! We were informed and assisted with every step of the process and having the flexibility to communicate via phone, text, email, and in-person to complete the process was great! As a first time home buyer I can't imagine the process getting easier than the staff at Gateway Mortgage made it. Thank you!!

This team at Gateway did what no one else has done for me. From notification I was purchasing to completion took roughly 3 weeks and mind you this was during the Christmas time frame. I had briefings every other day if not every day to keep me on top of everything going on. No other bank I have worked with and there have been a few, has come anywhere close to this kind of service. The rates were very competitive and the service was second to none. They will always be my first call and as long as nothing changes, my last. I have already started recommending personal friends to them and I will tell everyone that needs loan assistance you need to call them first. After that call, make two more calls to competitors, sit back and see that what I'm telling you isn't true. These are just the numbers, wait till see their customer service in action.

I purchased a home and a friend referred Gateway to do our mortgage. Getting started with it was easy. Lisa, the loan officer was fantastic. She gave me her personal cell and she would keep me updated daily with text messages and emails and she walked me through step-by-step. She made me feel like I was part of her family. I will recommend them and have recommended them to my sister and a co-worker who are both in the process of buying a home.

Their service is simply outstanding. They are second to none. I was pushed to close in 25 days by the seller, and Gateway closed me in 21 days. This was around Christmas time with all the holidays. They came through.

Fast, friendly and easily the most simple loan experience I've ever been a part of in my life. Michael, Jessica and Harlie seem like friends to me now and I will go nowhere else for my banking and loan needs in the future.

Nothing but positive things to say about Ronae **, her team and Gateway Mortgage. They are incredibly knowledgeable and helpful throughout the entire loan process. Not once did I feel I was being mislead or given bad advice. I walked away with a loan I was happy with. I would highly recommend Gateway Mortgage Group and will definitely use Ronae again. Experienced & Resourceful - They Are The Whole Package.

Dorothy ** at Gateway Mortgage helped me to buy my dream house!! She was knowledgeable and quick to respond to my many questions regarding the paperwork and the entire process. When I first spoke to her on the phone, she was friendly and helpful and within a day I had my preapproval to find my house! I couldn't be happier with how it all went and am now living in "my happy place" thanks to Dorothy and Gateway Mortgage!!

They made the process easy and make you feel like a priority. It was very easy to get a hold of someone whenever I had any questions. They made every step of the process easy and understandable. If I move again I will use them again.

Our mortgage broker Todd was wonderful to work with. He went above and beyond to help us get all the items we needed to close on our home. He was very pleasant to work with and kept us informed at every step.

Decent experience with rates above other competitors. We closed this loan even though we found lower rates because we were halfway through the process and did not want to delay our progress. We have 2 more homes to refi in the next 60 days and will give Gateway a chance to compete for them but whoever can complete the loan for the best price will get the deal.

I absolutely love Ms. **, she's amazing and Connie was awesome as well. She is a gem and makes you feel so comfortable. She is truly a blessing and made good on every promise. I would definitely recommend her to friends looking for lending services.

Issac was great. Would highly recommend to anyone looking to buy a house in the area. Made is as pain free as possible for buying a house. He made himself available 24/7 for questions and worked hard to get us the closing date we needed.

Brad was extremely helpful in guiding us through our first mortgage. My wife and I are very grateful to have found Gateway and their knowledge of how the 203k loan process works. We highly recommend Gateway to anyone looking for a mortgage.

We just purchased a home through Gateway and we couldn’t have been more pleased! We had to do a loan for repairs also and the whole process has been smooth! Getting funded and getting our contractor his money has been the easiest thing to do!

As a small business owner, I thought a self-employed mortgage was going to be a nightmare, but it was just the opposite. Louis and his team made this such a smooth transaction with no stress or worries. They are very knowledgeable and made sure I understood the process. Highly recommend.

Working with Dorothy ** was a great pleasure. My confidence in her was almost immediate. At her initial consultation, she was upfront, realistic and explained the process thoroughly. She answered every question that I had which showcased her knowledge of the mortgage and home buying process. At a point when I became doubtful of whether or not to move forward with the process, Dorothy remained positive and exhausted every option on my behalf which I am grateful for. Dorothy was responsive and timely also. Something that both my realtor and I appreciated! To sum it up, Dorothy was an extreme asset to the team that supported me with purchasing my first home. I am truly thankful and appreciative of her commitment and will recommend her to everyone!

From start to finish, Ben at Gateway Mortgage, made my first time buying a house experience not only exciting, but rather easy as well. I would recommend his services and the companies services to my closest friends and family. Will definitely use them again if/when we sell our house!

I had used Gateway in the past and was very happy with them. I have referred quite a few people to my mortgage guy, Michael. He is just johnny-on-the-spot. He was very efficient and very reliable. I used them again recently and the rep who helped me was perfect. He does exactly what he said he’s gonna do, when he said he’s gonna do it, providing that he has someone on the other end that fulfills his request in a timely process. The timeline that they gave me was perfect as well.

I used Gateway before and I went with them again. Their application process is almost universal and very lengthy. The rep took his time. I also worked with two other reps both named Beth. They all did a great job. They were helpful and they worked with us.

I wanted to buy a new house and went with a 30-year program loan from Gateway Mortgage. They asked for my bank statement and checked my background and how much I wanted to deposit. I also gave my Social Security number and my ID, then I got approved within a week. The customer service people were professional. Jimmy helped me out a lot and did all the paperwork really fast. Michelle was professional and nice, and the way she did things was also extremely fast. In the future, if I buy a new house, I will definitely go and ask for them again.

Gateway Mortgage was helpful when I got a home loan for a new home purchase. Their rate was the best I could find and their application process went great. Everybody was there to help me through every step. Their people were very kind and answered any of my questions. It took about four weeks from the time I submitted the application to the closing process. I would use Gateway again and I would even tell people to go there too.

I needed to get a house for a family. I looked into getting a mortgage and I ended up with Gateway as they're local. The lending process was great and the application and underwriting processes took a couple of days. Gateway made applying very easy - I worked with Jeannette and Douglas and Jeanette explained everything to me really well and showed me what I was getting into. Everything was also explained while I was going through the process and that made feel comfortable. Gateway was there every step of the way.

I refinanced through Gateway Mortgage. We have used them in our other home. Plus, they are local. Their application process was easy and great and it was done quickly. It was also great working with everyone at Gateway. I worked with Teri who was very knowledgeable.

I was living in a rental home that was 100 years old and it didn't have any central heating or air, so I couldn't take it anymore. My realtor suggested Gateway and I went with them. Their application process was very difficult, but it was because of me, not because of them. My debt-to-income ratio was not what it needed to be. But despite that, they managed to get me approved, and that was what I wanted. We were trying to get the debt-to-income ratio straightened out, so the closing process took about a month. Sherry, the rep who worked with me, was awesome and I was impressed with her.

I didn't wanna deplete my money that I got so, I thought it was easier to get a mortgage, and then that's the way I went. The realtor recommended Gateway. I had a great experience with Gateway. It was just hard because I'm in Arizona and I don't do well over the computer and it was frustrating for me to print everything off. But if I had been computer-savvy, it would have been easier. Also, if I had been there, it would have been a breeze. I also proved I had the money but they wanted so much information. I'm retired so it's a different thing. They wanted so many statements, your banking, the income tax from two years. And the thing that bothered me, I was hesitant of putting it on the computer that type of thing because I hear so much about computer theft. But they were great. At the time I was stressed about it because of not knowing putting stuff out there, the people I talked with were helpful and they were good.

My contract was sold to Gateway and when I started my payments they were a little over $100 cheaper. I called and asked why my payments were cheaper. They told me that they were giving me a better deal. I called and asked again why the difference and I got the same story. At the beginning of year two I was told I had not been paying enough so they were having to make my mortgage payment larger. I was a single mother on a very fixed income. I struggled with making the payments but made them. Fast forward to 2016 I ended up unemployed and tried like hell to get them to work with me on making a hardship package. They denied me every time. I was finally able to get a job but not before filing bankruptcy to keep my home.

After my mortgage was transferred to Gateway, they changed the terms of my contract so that they use any extra money I pay on my principal to earn interest for the company while denying me the right to pay my mortgage down faster! I would have thought that was illegal, but apparently not. Stitt is running for governor...

Our issues started when we were supplying the original documents Gateway needed. We would email them documents and they said they never got them and would have to send them 3-4 times. Once the loan was established and we started making payments the 1st 3-4 went through ok, then we had to stop a check through the bank because it went to the wrong P.O. Box that they gave me.

I have been trying to get my home reappraised to take the PMI off of my loan. Pretty simple right? After multiple calls and conversations I was quoted $325 & $425 for the reappraisal fee, either fee is fine just get it correct. Second I called to start the reappraisal process and the representative then says "ok I'm ready for the account and routing number when you are." I ask "do you not accept and credit or debit card for the payment fee?" "No sir we do not." "Can I go online and pay the fee?" "Let me check."

Addition principal not posted to mortgage balance. They posted it unapplied. Having to phone Gateway custom care every other months and monthly about check not posted. I wish they would sell my loan. I sick and tired of Gateway. I pay auto draft on mortgage monthly. No problem there. Problem when I mailed check addition amount to mortgage balance. I wouldn't recommend if you can help it. My loan was sold to them. I had no choice. 10 Sep 2018 $560.56 Unapplied Amount. 09 Sep 2018 $560.56 Payment.

I would never recommend assuming an existing loan. It took 4 months and Ron ** was assigned the account and would not return emails and had a full voicemail and would not answer phone calls so we were stuck wondering how it was progressing. I was told sent to underwriters a month before I was. Now it finally closed and got email I still owe debt and late charge because they have not completed paperwork to change name on loan. Never ever use Gateway for assumption process.

This company cost me $800! And no house. When you go to get pre-approved for a mortgage, you generally get something that says you are good for this much funding to buy. So you then go looking. We never got anything from Gateway other than a verbal good for around 80k. So on that we (I and my Realtor) went looking. All the while sending documents and other information as requested to Gateway so they can process loan paperwork... "Yes; you are good to go Mr **..." Got that a lot of times. We found a house. Put earnest money on it and paid to have it inspected. We're set to target closing date. Get calls back from Gateway saying that they could not get our application through Underwriting. This was supposed to be done already. Liars, Deceptive practices. I would recommend NOT doing business with these people and find someone who does not have this history. Apparently they do this a lot.

Worst experience I've ever had, I pay my mortgage to only have them to tell me they didn't receive it. When I send them proof they say they will investigate it and then tell me I'm behind so I started a year ago sending payment with certified check and certified mail. Been paying over $5000 a month to "get caught up" because they still can't find my payments that I showed bank statement proof. I finally get "caught up" and now they started sending my payments back and telling me I'm behind, well I guess so if you don't accept my payment then I guess I would be never had an experience so difficult to make payments on.

I've never experienced a company that makes it so difficult to give them money, and when you can get logged in you'll be charged a service fee to make your payment. I think these folks are a bunch a crooks. I didn't choose this lender as my original lender sold my mortgage to them. I'm hoping Gateway sells this note or I sell my house to get away from them.

These people have totally wrecked what was working perfectly fine. Now it is impossible to log in without contacting the unhelpful representatives. So labor intensive just to pay a stupid bill. So mismanaged! And this guy wants to be governor? Right.

I have tried unsuccessfully for three days to log onto the Gateway system. I keep getting an error message that just says "try again" with no clue of what is incorrect. I finally called customer service today and after waiting on hold for 10 minutes while one recorded message interrupted another almost constantly spoke with a customer service representative. She said the system had been changed on March 20 and I needed to register again. I did that and got the same message. I shortened and weakened the password I wanted to use because the Gateway system does not allow any special character. I tried four times while I was on the phone with the woman.

I have asked them and asked them to stop bothering me... Random phone calls to "check in". They even felt it necessary to send me a birth announcement when the local manager had a kid. They arbitrarily raised my escrow only to adjust it back and the whole loan process was a real pain. You will be much better served by ANYONE else.

This is not a reputable company. Check the reviews. They said they could do a deal and couldn't. I would strongly recommend against doing any business with them. I sure wouldn't vote for their CEO of for the next Oklahoma governor.

I bought a home for me, my new wife, and son to move into after our marriage. We used Gateway because our realtor referred us to them. Hindsight being 20/20 we should have shopped around. It would have saved us money, or put us in a much nicer home. Gateway pressured us into closing so that we wouldn't shop around and discover that we could have gotten a lower rate. We bought the home 6 months ago, and for a monthly payment at the top side of our budget. We just received the statement for our taxes and discovered that our house payment is going up $350 a month! Taxes are going up $150 and escrow is going up $200. Their miscalculations may very well put me and my family out of our home.

My wife and I used Gateway Mortgage for our home loan at the recommendation of our realtor. The Gateway team worked fast and hard for the majority of the process, but made a critical mistake at the end of the process that was very costly to our family. From the earliest moments in the home buying process, Gateway Mortgage set our closing date for Friday, August 11th, which was reflected on all documentation sent by and to Gateway Mortgage Company. On August 9, my realtor called me to inform me that the closing date had been postponed, and that we would not be closing for another 4 days. According to the contract and terms, this was an acceptable move by Gateway Mortgage and they were well within their legal right to do this. While this move was personally annoying, it was not illegal.

Gateway approved us 2 different times for loans and they were kicked out in underwriting after we paid $10,000 in earnest money fees, appraisals, and surveys. Our situation was unique and hard to work with due to a recent career change. Gateway was overconfident that they could deliver. The reasons for our denial were understandable due to the career change but it was basic information that we had provided and discussed various times over the course of 5 months. It could have and should have been avoided. Our file should not have made it past the first phone call. It does not take underwriting to figure that out. They got greedy and tried pushing not one but two loans through and gave us advice that led to a loss of $10000. We are seasoned home buyers and our only reason for using Gateway was because we were referred to them.

I applied for a Mortgage with Gateway Mortgage in May of 2017. I did exactly what they asked me to do...bring in paperwork, pay down credit cards and pay other bills off. The appraisal was done in September. Clarke at Gateway Mortgage calls me on October 24, 2017 and says that our car notes are too high and I needed to refinance my car. I told him I financed it at 4% when I bought the car last year. So I called State Farm and tried to refinance my vehicle. They approved it at the same interest rate. Clarke at Gateway Mortgage has not returned my calls. He’s very unprofessional and this company is a broke joke. They have wasted six months of our time!!! Don’t go to Gateway Mortgage...you will waste your time!!!

Applied for a HardShip 3 times to get monthly payments lower - Me and my husband was lied to and asked to provide all kind of silly information. Were lied to by Shannon ** and Laurel **. Then was told, "Oh yes your file is looking good." But every week they kept coming back saying we need more information until we just got tired of the song and dance.

My husband and I purchased our first home recently. We work on the road but Tennessee is our "home". Our realtor suggested using Gateway so we decided to switch mortgage companies. Luke ** said he could have a faster turnaround with better rates. After a month of having all our information everyone was ready to move forward to closing. We scheduled time off for the closing. I asked Luke if he needed anything else for closing, he replied no. That following week we found out Luke never received a VOE from one of our companies we worked for, and it pushed our closing to a different week derailing all plans. We never heard from Luke after that. We did not know that when we closed, they expected to do a wire transfer. Our bank did not have a branch in Tennessee. We had to drive 3 and a half hours into Kentucky to complete our end of the closing, then drive back. We had just drove 641 miles to Tennessee from PA.

A couple of days ago I got a letter from Gateway saying that my insurance on the property I have mortgaged with them was expired and that they would take action to force me to use their internal mortgage insurance plan unless I did something immediately. I called my non-Gateway homeowner's insurance company and found that the insurance had expired on September 12 and that the new policy became in force on September 13. I asked how much insurance the policy provided and what the annual premium was. They provided the information. I next went to the Gateway letter and found that they wanted to provide me with $60,000 less insurance and charge me $600 per year more than my current carrier. What a deal! NOT.

Gateway is trying to tell me how and when to make my payments; it's now policy that it's FREE to pay online when recurring payment is set-up, but now if you want to pay from your checking account when you want, you have to pay a service charge. I didn't get a chance to choose Gateway Mortgage Group because the loan was sold. I don't want them to make any more money off of me if they are going to treat us like **. Maybe it is time to refinance the loan just to get rid of them? Seriously squeezing money out of us as much they can, as if the hundreds of thousands of dollars in interest isn't enough. We have to pay, to pay.

Their telemarketers argue with you over the phone and ask if I've signed papers with another refinance customer. I was called last week and last month, I was called multiple times asked to be removed politely from their calling list and that I'm already done refinancing my home. 3 times today 9/8/17 I've been called and talked to a supervisor who hung up on me.

Was a horrible experience trying to get a loan in the first place. Now all of a sudden over two years later they want to charge a fee for me to make my house payment by automated phone service. I have been doing this for at least a year and no fee until just this month. So, I went online to see about making a payment and agreeing to the terms says there is a fee to pay online too!! I could not find what the fee was going to be so I did not do that either. That's bad business! Never have paid a fee for any internet payments with any other companies. Snail mail is the choice now, Charging a fee to make an on-time house payment. Awful. Cannot recommend this company.

It is absolutely poor conducting of business. No ethics at all. We were supposed to be close on 23rd June, got extended to 29th June and then to July 10th. Finally on July 12th, we get a confirmation that the loan is declined. I lost All my earnest money and the cost for inspection and the appraisal. Nothing was delivered to us on time. This location of Office is in Frisco. Al ** and his manager Michael **, wouldn't respond to our calls (Sellers, Buyers, Agents) on the day we were supposed to close. It is very stressful situation. I wouldn't want anyone to go through this ordeal. Finally we lost the house that we wanted, and also lost the earnest money in the process. My friends and family already are aware not to do business with this company. I would advise if you want to close a house and not lose everything in the process, don't go with them. Any follow up would take a minimum of 10 calls for them to respond to us.

Do NOT use this company no matter what you do. We spoke with Shayne ** and he made us and our realtor multiple promises about getting me approved. Sent her the paperwork and everything and then when it came down to closing all he told us and the realtor was LIES!! Then when I called him out on it he says and I quote "I have been very patient with y'all but it's just not going to work out between us." REALLY cause the whole time you lied and made promises you couldn't keep!!! So not professional. Save yourself, time and heartache!! Think he got mad cause we had to contact him on a Saturday. It's ok, I will take my money elsewhere!!

Do not make the mistake that my husband and I made to go with Eric and Gabriel (Gabe) at Gateway Mortgage Group in Maitland, FL to be your loan originators. To begin, let me say that Gabriel is Eric’s assistant and does absolutely everything for Eric. I only spoke with Eric once during this process. He emailed me about my credit situation. I never heard a response from him after that so we dealt with Gabriel during our pre-approval process. My husband and I submitted our loan application on February 27th. A lot happened shortly after that with Gabriel saying that he could not pre-approve us due to my lack of credit and credit lines.

Working with them for refinance for 3 weeks. They asked for all documents, they keep saying everything go as plan. They ask for appraisal, HOA pay in full. I did all they ask and 5 days before closing they sent me letter say I am not approved??? And my credit score is 800, high income and they say they can not approved? Call them twice, did not answer or call back, sound familiar? Do not use them or you will regret with stressful situation.

Gateway Mortgage in Hammond, Louisiana office of Pat ** has put the whole act of sale for three families in the worse situation I have ever seen, when trying to close on a home by closing date. We going on our 3rd extension because she is deliberately acting like a 3 year old. She will not return emails or phone calls from the customer, real estate agent, and closing company for the other two families. After getting annoyed with the people involved, because she would not answer the phone to give simple updates on the status, she got mad and said, "I'll send the paper when I'm ready"! That attitude is costing everyone involved a lot of money that could have been avoided, hence her deliberate attitude!! In a case like this, with this being able to close the deal, the lender should have their fees deducted and any cost that the homeowners are accumulating from her deliberate behavior, deducted from her personal profits off the deal.

I have never had such a bad experience with a mortgage company ever. After being APPROVED by their underwriting department, Gateway Mortgage calling our insurance office and advising them to add Gateway to our homeowner's policy and having us paying for an appraisal order by them. We were told that they could not fund the loan (not going into details) BUT it should have been caught by their underwriting department. The Mansfield, Ohio location refuses to refund the appraisal fee and we now have to wait 4 month. This company has NO clue how to advise customers in the refinancing department or assist in anyway!!!

Me and my wife are first time home buyers and contacted Gateway Mortgage on the advice of our real estate. We worked with Raegan ** and she held our hands through the entire process. Any questions we asked were answered and she went above and beyond to help. Would recommend Raegan and Gateway to anyone in the home buying process.

Day is 01/28/17. I was trying to get a pre-approval letter to go home shopping, and I told James **, from Gateway Mortgage that I didn't want my credit pulled, because I will send him a credit report that was already pulled, because my credit was below 640, and he said it was fine, but for him to get him going I had to go thru the application process, so he can have a commitment from me, so he wouldn't waste his time either, I said fine. So, I went to the website, and filled up the app, the next day, to my surprise, he pulled my credit, and they had the audacity to tell me by email, that on 01/31/17, the company will no longer honor any credit score under 640, unless they have an accepted signed contract. How in the world will I get that done in 3 days? He didn't have the guts to tell me that from the beginning. Now my credit is lower. This is just to get people in and then ** them up. Beware of the company. Is a scam.

My wife and first stepped foot into a gateway mortgage office in Killeen TX, about 2 years ago. We sat down with Deborah ** and she explained to us why we just didn't quite qualify at that point to be able to get a mortgage at that time. She also told us areas we need to work on and ways to get ourselves to the point of being able to buy our first house. We walked back into her office 9 months ago after doing everything she had told us to do. SURPRISE!!! We qualified. Not just for any home, she sent us to talk to a realtor who works with a home builder. We not only qualified for a home but we ourselves into the home of our dreams after years of trying and failing. The staff at Gateway explained the credit process and the do's and dont's of it so we were able to achieve our goal and finally own our own home. Thanks Gateway Mortgage.

The worst experience ever, very unprofessional! Do not do business with them! Started the process in the end of Sept. Was pressured to do an appraisal for $800 because they couldn't find anyone to do it sooner and we needed to meet deadlines or else according to the person handling my file I would be penalized. Then I didn't receive any calls or emails. So I call and someone else was handling my file. His name is David ** and he is suppose to be the manager. On one occasion he spoke to me very rude. He never answers the phone, returns calls nor emails. We are now at the end of Dec and still we never closed on our loan. Stay away from this company.

Choosing this company for a home mortgage was a horrible experience. After running my credit (which I have excellent) and submitting all personal documents (social security, driver's license, bank statements, taxes documents and pay stubs) these two above subjects sent my an pre-approval letter with a $125,000 limit. Two weeks later they sent to my realtor another pre-approval letter with a $175,000 limit.

I was contacted by Gateway Mortgage for refinancing of home. The loan originator was **, Gateway Mortgage Group LLC 3011 Internet Blvd. Suite 108, Frisco, TX 75034. After docusigning online forms, he did not lock my rate. When I sent email asking for loan processing status he sent me new rates which where higher than agreed. I contacted his manager ** 3011 Internet Blvd. Suite 108 Frisco, Texas 75034 to resolve the issue. He worse than loan originator. I cancelled refinancing, got withdrawal letter. Preceding week in my online account I see a transaction for my appraisal for $425. I am receiving it when I closed all the loan processing with Gateway Mortgage. Please don't share your bank account details to them.

When I first heard about Gateway I was happy they had a office by my city. I contacted them and a girl named Amber ** started helping me on getting a fha loan. I told her about me not having any credit score but I did find out though fha there was a loan type for me. She said "you are right." I did everything this girl asked me to do on down to keeping a amount of money in my account to making sure she knew every dollar I had in saving. Took a few months of me getting off from work to get paperwork even my days off... At first everything went great. The last time I saw her at her office me and my family were there with her. She said right in front of us... "Everything looks great. All you all need to do is look for a house." I said ok so we got the loan. She said "Yes. I am going to touch base with your Realtor agent and tell him what amount of a home you get so he can set up homes you can look at..." GREAT RIGHT. WRONG.

Gateway is by far the greatest mortgage company there is. I am a realtor and I work with several mortgage companies. This is the best there is. Closing, refinancing, customer service. I have had several experiences with several mortgage companies that will foreclose in the middle of a sale. Not Gateway. They will continue by your side the whole challenging experience. Their rates are usually the best also. They do not sell their loans. I can continue and continue but there is not a mortgage company as good as Gateway.

Our experience with purchase and closing was fine. It has been the last 4+ years as things have come up and I needed to call customer service that I have learned how terrible this company is with handling their customers. First, if you can get customer service that is half the battle. They have a recording that tells you they are in a meeting, and they have a lot of meetings. Second, once you find the right department or person to speak with, they NEVER answer. They also NEVER call you back when you leave a voicemail. So one might think, email might be a great form of communicating with these Gateway people since they are so busy on the phone with other customers or in all those meetings, NO. They will also NEVER email you back. SO if you are looking for a lender, look elsewhere and if you too are a Gateway customer like myself... I'm sorry.

Gateway Mortgage Group Overpaid (double paid) my county taxes in December 2015. My escrow account was subsequently reconciled and I now owe a significantly increased amount monthly payment. I contacted Gateway about the error (when I noted a [Very] significant increase in monthly payment). So for last months payment I made the regular payment over the phone. There was an issue because my payment was around $400 or so less than normal (because of the county tax overpayment), so over the phone I was told that the matter will be resolved.

I have been with Gateway for 5 years. My house payment just jumped almost $900 per month because they failed to pay taxes. They claimed to have messed up and mailed us a check for $3700.00 in June of last year. They laughed and said, "Well if you wouldn't cashed the check you wouldn't be in this situation." After investigating we never even received the overpayment of Escrow from the previous year. They lowered our payment $300 per month in 2015. Now because we didn't pay enough in 2015 my payment is now $1900 per month without warning. Can you imagine the impact. Please do not use this company. They see the value of my home and I feel they are doing everything they can to foreclose on us.

I re-financed my house with this company about eight years ago. The nightmare started the first month I had a payment due. I set up auto draft and they took the first payment at the beginning of October. Another payment came out and showed up on my bank statement in November. On January 1 I received a phone call saying I missed my December payment. When I explained that wasn't possible because it was on auto draft the customer service person told me it had been removed from Auto Draft in November because they accidentally ran it twice in October, once at the beginning of the month and the other at the end of the month. I told him to run the December and January payments that day. In February I received a notice that I did not pay my January payment. According to Gateway the payment was denied. According to my bank there was never a time when there were not enough funds available.

I called Gateway mortgage and asked for two things. 1. Please move my payments from bi-weekly to twice monthly. 2. Please stop taking my payments automatically from my bank account and instead send me paper bills. The contract temporary person I spoke with seemed quite confused and I had to repeat my requests three or four times before she repeated it back to me correctly. I asked for an email confirmation of the arrangement we just made. She said she would send one as soon as the system updated the changes. I waited several hours. No email. I called a second time and asked about the email. The person I spoke with said she would send it out immediately. I received the email.

We refinanced our house and was contacted by many lenders. Jennifer ** with Gateway Mortgage in Frisco Texas reached out to me. She was VERY professional and helpful. Jennifer was one of the few that would answer my questions PRIOR to pulling hard credit. I had a very good ballpark and realized Gateway had the best solution. We proceeded forward with Jennifer and Gateway and it is the Best Experience with any mortgage company we have done. They closed on time, followed up on everything we asked about and stayed within the closing estimates. I would recommend to anyone!

Recommendation... consider other mortgage companies before doing business with Gateway Mortgage Group! What began as an excellent experience ended very badly. I decided to do business with Gateway Mortgage Group because of the excellent interest rate offered on a VA refinance loan. The Loan Officer, **(Frisco, Texas Office), was very professional, pleasant and responsive. The week prior to closing, ** needed to be out of the office and turned the account over to her manager, **, to complete the final phase of the process. In my opinion, ** has no concept of customer service. He lacked knowledge about my specific loan, did everything he could to obstruct the process and was verbally rude.

There have been a couple of instances of problems with this company. First, making a payment online and it being stuck in their system after they upgrade it and still charging me a late fee. The main issue is, I refinanced my home a couple of years ago and problems started then. The current issue is not paying my property taxes to the county in the year it was paid. Needless to say, I just found out that they had not been paid and instead of a refund I will have to pay this year when I file my income taxes because it was not reported. I called today and spoke to Lindsay which said they paid the bill on 02/05 which is after the 1/31/2015 deadline which now there is additional interest tacked on that they want to make me pay. It has been a nightmare dealing with this company.

I wanted to re-fi with Gateway Mortgage, Wilmington, NC. My contact was Jake (John) **. On 1-15-15, he agreed to pay all the closing costs and an interest rate of 4.00. Bank rate was 3.81 and went down to 3.91 on 1-16-5; Gateway online was 3.50%. We did an application on 1-16-15. He said he would call me back @ 10:30 a.m. Never called and never answered my calls. Sent me a Transaction Summary Worksheet @ 11:15. a.m., but didn't call me to tell me it was sent. That fax said 4.00 int. rate w/ closing costs of $156.70 handwritten note by him. I faxed it back. Had agreed to pay for appraisal. When I called him to tell him I had faxed it back, he said he had to check rates; rates had increased to over 4.00 and needed to be 4 1/8%. This was unacceptable to me, so I emailed them to cancel me on 1-17-15.

Need a mortgage company that can get your loan closed and not oversell you? Go with Gateway. I refer all my clients to Brenda ** every time they need a mortgage company. Not only is Gateway honest, but they are fair and competitive. They are simply the BEST!

Please do not use this company. It is bad when you call in with a technical question about why the website isn't working and they reply, "yes, we all know the website is messed up. They are working on it." Things were exactly the same several months later. I had autopsy set up and one month it just dropped off for no reason. Had to call and go through hassle of getting it set back up. Don't expect ANY online conveniences. I had several other issues with removal of PMI and other issues. Just don't....really.