Gateway Mortgage Group Reviews

1). My account was double charged for my mortgage twice during the last 18 months.

I implore anyone even thinking about borrowing from Gateway Mortgage to run as far away as possible. I had a credit score of over 800, Gateway incorrectly processed my payment and then claimed I didn’t pay, even though I never missed a single payment in the entire life of my loan. I called them to try and remedy and they provided horrible customer service and provided no resolution. They do not care at all about their borrowers. They have ruined my credit and will ruin yours.

We could not be happier with the care and attentiveness that our mortgage team has provided. We are first time home buyers and are truly impressed by the service we received. Would not recommend anyone else. Thank you Marcia ** and Marcy **, Grand Prairie office.

My homeowner's ins. is paid by Gateway Mortgage. It was cancelled 3 times for not being paid on time. Got it started back up and they paid it 3 times in a 4 month period . Gateway says not their fault, ins fault. Ins. says Gateways fault. Both tell me to fix it. I had nothing to do with this, but Gateway has raised my payment by $130.00 a month so they can get the money back that they (not me) overpaid. I put my home up for sale to get away from them. I would never tell anyone to do business with them. I was never allowed to talk to anyone but the person who answered the phone. C S in Warsaw Mo.

I did get a callback from the company and they resolved my issue. Giving us our late fee back along with not reporting our credit rating. We also got an apology from the lender. It was all very much appreciated and in a timely manner.

Our experience with Gateway has been miserable. They have been horribly unprofessional and unreasonable with us concerning a payment discrepancy. We had a FICO score over 800 before Gateway implemented a change in our mortgage payment without ever providing so much as an email to inform us of the payment change. We had never, ever been late on a payment. Gateway provide NO proof of service that our payment was changing. Our automatic payment was submitted as scheduled, well in advance of the due date and Gateway did not credit the payment because it was not the full amount. When we contacted them to address the issue they were rude, disrespectful and flippant about the entire matter. After a year there has been no resolution. I would not recommend Gateway under any circumstance.

The company kept on charging PMI even after the 80% of value met. The insurance department did not drop the automatic deduction. Efforts to have them credit/refund the excess amount were fruitless. Appointment to talk to anyone was like an appointment to the moon. Pocketing un-earned money is not fair and I hope to get another mortgage company and stop doing business with a company which is not sincere and transparent. If they called, then it was "ExACTLY WHEN I HAD INFORMED THEM THAT I WAS AT WORK AND CANT TALK ABOUT MY PERSONAL MATTERS". I had a very dry customer service experience and counted as just a number to them.

To whom it may concern,

Two years after buying my home, Gateway increased our mortgage by $700 Because of an error on THEIR part. They were accounting for a 65+ age tax deduction from the previous owner... We are 30 year olds who would never apply or qualify for, as well as we did not ask for it nor were aware of. Here we are 2 years later they have caught it and are asking us to pay back $6700 or increase our mortgage $700 a month. This is a terrible mistake they are taking no responsibility for! And now my family is being put under severe hardship. I’d give 0 stars if possible!

I was completely satisfied with my experience with Gateway right up until I made my very 1st payment. VERY unprofessional to charge your interest paying customers (interest for 30 years might I add) $10 for the convenience of paying online. Low class! Don't worry though, it won't happen again I can assure you of that.

Cody is the best loan officer I have ever used! If you want a responsive, friendly, and open transaction he is your guy. He got me the best rates, stayed in contact as to the best timing for locking in my rates, and kept me posted at every step along the way. He is so easy to work with and you feel right at home with him from the moment you meet him. I recommend him wholeheartedly to everyone I know who's in the market. I will be buying an investment property in the near future and you can be sure Cody will be who I go to.

Great. I was very pleased with the service people were nice to deal with. Would do it again. Quick and on top of things everyone I was helped by. Would recommend to others. EV was great at being on top of my paperwork and answered all my questions in a timely matter.

My experience with Gateway Mortgage Company was exceptional. The ease of the whole process and the professionalism of all involved was such a relief in a transaction that could have otherwise been very nerve-wracking!! I definitely recommend them with your next home purchase!

We are extremely happy and thankful for Mr. Paul. He was so knowledgeable it helped so much with being first home buying experience. We will use him again and will definitely send people his way. Thank you again so much. He lead us in getting credit up to get approval for VA home loan. So thankful and blessed.

Steve and Jennifer are very easy and pleasant to work with at Gateway.. I recommend them for anyone looking for a loan. Very easy. Give them a try. Got my closing done on time and they both are very helpful.

Kathy was available whenever I had questions and was always professional! Love her! Kathy and Elyse always made me feel like I was a priority whether it was via phone call or email. I will definitely recommend to my friends.

My experience was amazing! The process was easy and quick. The training guides were thorough and interactive. My agent, David ** was great at communicating and following up in a timely manner each time I needed him. The whole team did a phenomenal job at making my dream a reality. Thanks everyone.

I recently received a letter leaving me to believe I no longer had a mortgage with Gateway. How did this letter mistakenly get sent to me? I contacted someone that told me the letter was sent in error. Hopefully this kind of error is not common.

Jenn ** was and is the most professional person that I have every worked with. She went out of her way many times to help and resolve all of our questions and concerns, provided a superior quality of of service. She is a topnotch employee and should be commended for what she does for your company. I am so glad that I had the experience to work with Gateway. Thanks Jenn!

She was good, all great, in time, easy as promise, the best in USA. I am glad to have her. Nothing will be better. I recommend her to others. I save money, time, paperwork. My wife very happy too. Thank you very much.

Everything about my experience with Gateway was wonderful. They really know what they are doing. When I had questions they were always there to answer them. Every step of the way I would get information about what was happening next.

Victor ** served as my Loan Officer and did an outstanding job in listening to my refinancing requirements and delivering top notch service every step of the way throughout the entire process. I was truly pleased with the short amount of time we were able to accomplish everything and close in the time frame we agreed upon. Best experience I've had with a mortgage company by far.

Amber ** went above and beyond my expectations!!! Thank you for providing fast and efficient service when it came to documents and information on the purchase! Amber was very helpful with information and with questions I had on any paperwork!

We are first time home buyers and Joey ** made the experience so easy and smooth. He was very specific in what we needed to provide. He communicated with us every day and told us where we were in the loan process. He is AWESOME!!

Although it took awhile the underwriter did a great job. Our broker Pat ** did an amazing job keeping us informed on what was needed. Louellen went out of her way to make sure everything was submitted on time. Gateway Mortgage process although lengthy will make the dream of buying a house possible.

I had a very good experience with Matt ** and his group at Gateway Mortgage in Georgetown, TX. They handled everything professionally and quickly. I was well informed at every step and felt like they were taking care of my interests. I highly recommend Matt at Gateway in Georgetown.

I had a excellent experience here at Gateway with awesome staff. They helped me a lot and taught me every step to buying a home. They answered all my questions I had. I love working with the Mock team.

Felt very personal, Mandy worked very hard to get everything in order from beginning to end. They all were very honest and I never felt like I was left out of any kind of information. She was very happy for us for when we finally closed.

Smoothest most professional group I have used. Fast, accurate, no BS. Above and beyond proud to do business with. Look forward to my next purchase. It good to know that there are hardworking good people looking out for the little guy and work to help them out and go the extra for them.

It was real smooth experience on buying my first home through a lender. Everybody stayed in contact and kept me updated, and helped me and answered any question that I had. They process was simple and quick. I would used this company in the future and would recommend to family and friends. They made it possible for my family to enjoy our new home.