
Gateway Mortgage Group Reviews
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About Gateway Mortgage Group
Gateway Mortgage is the mortgage lending division of Gateway First Bank (NMLS #7233). It has a wide range of loan products, including traditional mortgages and harder-to-find options (like one-time close construction loans, FHA 203(k) mortgages and manufactured-home loans). You can apply for a loan from the company’s website.
- Variety of loans, including construction and lot loans
- Programs for first-time homebuyers
- Online application process available
- Not available in all states
- Unclear fees and requirements
Gateway Mortgage Group Reviews
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- 4,664,783 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 5, 2019
We dealt with Bryan and Seth ** at Gateway Mortgage and to be honest, I had already had a lender at the time when I met Bryan. I was blown away by his “easy” voice and ability roll with my schedule, and his techie abilities in that I was able to do 80% of the app through texts & email. I dropped our other lender obviously for this wiz at Gateway and was happy all the way through it!
Gary & Carm
Reviewed Sept. 5, 2019
Julia ** was great and very helpful. She kept us always informed on every step of the process. Our transaction was smooth, quick and seamless. Highly recommend Julia and Gateway Mortgage. Very prompt and courteous staff, Erin was wonderful to work with and quick to respond to our needs.
Reviewed Sept. 5, 2019
William was great from the beginning! He told us exactly what we needed to do since we were first time home buyers. He made sure that we got things done in a timely manner and made sure everything was correct for us. He did an amazing job and would highly recommend him to anyone getting a mortgage for their home.
Reviewed Sept. 5, 2019
Very happy with Cole ** and Karla ** and the rest of the Gateway team. Accurate; timely; courteous; PROFESSIONAL. They did a great job. Communication was excellent; always providing follow-ups to me. If I had any questions they were always available to respond. Completely happy with them!!
Reviewed Sept. 5, 2019
Matt ** and Sherri have taken good care of me not just in this refinance but also previous engagements. They truly look out for the customer and make sure you are getting the best rate possible. I would not hesitate to recommend them to my friends and business associates.
Reviewed Sept. 5, 2019
We have worked with Lisa ** over a decade through purchasing our first home and refinancing a few times. She is exceptional with what she does. I can't thank her enough with how easy she makes the processes and is timely on answering all questions.
Reviewed Sept. 5, 2019
Very easy process from start to finish with the refinancing of our home. We were kept well informed and there was very little paperwork during the process. I commend the staff for the prompt attention to details. Aaron and Beth were a pleasure to work with.
Reviewed Sept. 5, 2019
We have the best experience with Gateway Mortgage. The TLC group was very helpful with the whole experience. They were also helpful in helping find insurance companies and other necessary things. The closing of the property was a very tight schedule but they managed to get it done well in time to beat schedule. Will use them again for my financing needs.
Reviewed Sept. 5, 2019
My original mortgage company sold our note to a 2nd mortgage company, which was ok, but not great but then the 2nd mortgage company filed for bankruptcy and our mortgage was sold as debt to a debt collection agency acting as a mortgage company. I decided immediately to refinance and was extremely happy with our decision to go with Chad and Gateway. They were very thorough and communicated effectively throughout the process - even when we had some unexpected challenges with health issues, they stood by our side and came up with out of the box solutions!
Reviewed Sept. 5, 2019
Monty ** was great to work with for our mortgage! He kept us informed and up to date. I would recommend him to family and friends. Friendly and knowledge service. Good work. Thanks for servicing our loan. We appreciate your work.
Reviewed Sept. 5, 2019
They make the process as painless as possible. This team is truly amazing and will go the extra mile to make your home dreams come true! I highly recommend them for your home buying and refinance needs! Excellent service and they make you feel like family!
Reviewed Sept. 5, 2019
Matt and his team did a great job guiding me through the mortgage process, as a first time buyer I was not very knowledgeable about the process and they made it very easy for me. I would absolutely recommend them. Great job everyone.
Reviewed Sept. 5, 2019
From the moment we had our first meeting with Jeannette and her team we felt like part of a family. They had our best interest in mind and made it a point to make sure we did what was best for our family. From talking over finance options, assisting with questions during the build process, and all the way to closing there wasn't a call or email that wasn't addressed ASAP. My wife and I will use Gateway in future purchases, and we would recommend them to any friends and family as well.
Reviewed Sept. 5, 2019
Usually I don't write reviews but Haydee and Beth really took the time to make sure I was well taken care of through the whole process by providing awesome customer service. As a first time home buyer they guided me through the process and answered all the questions I had even during non business hours. I really appreciate their diligence and very thankful. Would definitely recommend.
Reviewed Sept. 5, 2019
My experience with Todd was great! He was always available even on weekends when I would reach out for preapprovals while house hunting. He got me a fantastic rate by waiting until the best time to lock me in. All around great guy! Being a mortgage loan processor myself I know what it's like to have a full pipeline and lots of people calling every day but he still made me feel like a priority by doing periodic check ins to see how the house hunting was going and placing me in the right loan program to suit my financial needs. Thanks again for everything!!
Reviewed Sept. 5, 2019
Gateway was extremely helpful with the purchase of my home as well as the selling of my home being that they handled the other family's mortgage as well. They made the impossible happen. Would recommend Kris and his team to anyone. Thank you everyone for making this happen in the time that it did.
Reviewed Sept. 5, 2019
Everyone with whom I dealt was professional, personable & knowledgeable. Every step was handled well & any issue that arose was addressed quickly & professionally. I don't have forty more word to say other than to repeat was said above. Every individual did their job as was expected, without any difficulty or hassle. It is how such an operation should be run.
Reviewed Sept. 5, 2019
We have purchased a total of five homes now and Josh ** and his team at Gateway Mortgage was the best experience by far that we have had! I would highly recommend using them. They got things done I never thought possible! I did recommend him to my daughter as this will be her first home ever, so you know they are great if a mom is sending her child to them :).
Reviewed Sept. 5, 2019
The entire process with Kathy ** and Elyse ** was so easy and stress free. These professionals will work very hard for you so you don't have to. There was plenty of communication throughout the entire process and very little red tape to deal with. I would highly recommend working with this company and these professionals.
Reviewed Sept. 5, 2019
Mike worked with my husband and I for over a year to get us qualified for a loan. He went above and beyond to get us in our dream home. We love and appreciate him and team and HIGHLY recommend Gateway!
Reviewed Sept. 5, 2019
Had a wonderful experience with Gateway Mortgage. The whole process was timely and organized. Closing was adapted to my needs. Very professional and easy to work with. I am very pleased with the service and would highly recommend to friends and family!
Reviewed Sept. 5, 2019
Loan originator Jason **, failed to order appraisal in a timely manner. Causing my closing date to be rescheduled. To make the matter worse, Jason’s boss (Chad **) was less than professional when speaking to him on this matter. Would definitely not recommend Gateway to anyone.
Reviewed Sept. 5, 2019
I would definitely recommend Gateway Mortgage to my friends, clients and colleagues. Everything went very smoothly on my transaction and the communication through the process was clear and consistent. I felt like I could pick up the phone at any time to talk with Steve and have my questions answered honestly and patiently.
Reviewed Sept. 5, 2019
All set in stone, first time home buyer and could not be more pleased with the smooth process, Melony ** went just above and beyond. In my line of work it is difficult to even grab my phone for 5 minutes and she understood and put up with it. Her team made this possible and made this so easy to understand step by step and broke down all parts to be understood by the normal person. I will recommend, recognize Gateway and Melony to everyone out there looking to purchase first time, and even second time buyers. I know for a fact Ill keep in contact and in the future use them again!!!
Reviewed Sept. 5, 2019
Jeff, Alice, their crew at Gateway made what should have been a stressful process so pain-free. Was able to close and fund in less than a few weeks. The turnaround time was incredible. They were straightforward, really communicated, and boom! We were complete and ready to go in record time. We would have been done even sooner but rates for refi were low and they got additional volume of apps. Exceptional people, courteous, straightforward really. This is the kind of business I like...honest, trustworthy, easy to deal with, proactive and/or progressive; really how all businesses should run but instead are nowadays not so forthright. They keep their loans in-house and don’t sell supposedly and they are local, so they know the rules and regs, unlike online and other commercial lenders.
The experience was more than I could ever ask for, so pleasantly surprised, as I’ve done this many times with such stress and compounded problems, even though I had exceptional credit worthiness, even had some people mess it up to the point of being accused of fraud so please choose wisely. You don’t want a lender who will sell their loans to a foreign or commercial bank with poor customer service or even worse, be led the wrong way because there are laws like waiting 6 mos in TX after going on Title to wait to get a refi and other states like 12 months, so be aware! I rarely write good reviews but you will not be disappointed in these folks. Pleasantly surprised. Would do it all over again with them. Well worth a try. Even their fees are within reason or lower in fact.
Reviewed Sept. 5, 2019
If I had to choose 1 word to describe my experience with Gateway it would be SUPERB. Sue ** was my financial advisor and she made everything as smooth and simple as possible. She kept me updated of any changes and was timely with requesting needed information. I couldnt have chosen anyone else better and consider it to be a blessing and privilege!
Reviewed Sept. 5, 2019
The only good thing that came out of this experience was that it got done. The processor was not experienced and the file got shipped to 3 different people. It was a refinance on a Gateway loan. I have almost perfect credit. Should have been a slam dunk! They lost emailed forms and documents. Had to send things 2-3 times. The only thing that saved you from me taking my file and going to my credit union was Georgia **. She was always pleasant and went the extra mile to get things worked out when they went south. That girl needs a raise! Tom is great at his job - he needs to recognize when someone is struggling to do their job and step in sooner.
Reviewed Sept. 5, 2019
I would recommend Gateway to anyone who is in the buying market for housing. My loan officer Jessica ** was great. She called me a lot and answered all my questions. They worked with me on locations to purchase a home. Highly recommended. Thanks for the great experience.
Reviewed Sept. 5, 2019
These ladies and gentleman were amazing. They got the job done as quick as possible and were very encouraging as well. I would recommend them. They did not stop believing that it could be done. It was a privilege to work with them.
Reviewed Sept. 5, 2019
Claudya ** worked with me to purchase my first home. She was professional and very quick to respond to any questions I had regarding the process. I am now in my new home and loving it! She made the whole process a lot less scary than I thought it would be.
Reviewed Sept. 5, 2019
I have been hearing about Gateway Mortgage for years and liked how they do business. I got a refi that was done on a vacation home last fall and the process was smooth. The rep sent us stuff back and forth to sign, and she watched the new things where there were gonna be money to be saved and when the timing was right that we could do that again. She brought that to our attention and we took care of that. So, it was personal customer service. There was nothing that kept popping up that you gotta deal with.
Reviewed Sept. 4, 2019
Everything went fine with Gateway. We worked with Keelan. Majority of the process was pretty simple. We had an issue with our taxes that had gotten skimmed over, so underwriters caught an issue, and there was some communication between my husband and I, but all in all, it ended up being resolved. Keelan does a really good job and he works really hard for his clients.
Reviewed Sept. 3, 2019
Last year we had a horrific experience with another lender in trying to get approved for a home. It wasn't that we were not qualified, it's that the lender was chaotic and disorganized. It was so bad, I really didn't want to try again to purchase a home. Then we heard about Gateway Mortgage. I was skeptical, but we still did want to set up permanent roots in our new city, so we decided it couldn't hurt to try them. What a difference. All I can say is wow. We worked with Bory ** and Chris **. The process was so simple and smooth. They obviously know what they are doing, and the it showed throughout the loan process. They were very involved in effectively communicating what they needed from us, and they kept us informed of our progress throughout the loan process. We never wondered what was going on, and if we had any questions, I could depend on a response from Bory within 15 minutes! Wow again!
We felt completely at ease from beginning to finish, and we closed right on time with no issues. Thank you to Bory and Chris for making the buying of our home a pleasure instead of a chore. I will be recommending them to anyone I know looking to buy a home, and when the time comes that we are ready to refinance our home, they will be the only call I make, no doubt.
Reviewed Aug. 30, 2019
I have open 6 mortgage with Gateway and the last two was re–financials, they told me that because they are giving me money back they cannot offer a better rate, that I will understand. However, on the way that I was getting the 6th mortgage they offer me the same rate. I keep asking why, their response was the loans rate are getting higher, that was not true at all, they told me that they will give me a discount, I start to look other places and find out this discount only match the rate that other 3 people offer me. They are just another company and really do not care too much or offer you something better that anyone else, but lie to you as they are making you favors.
Reviewed Aug. 29, 2019
From day one, Gateway Mortgage was wonderful! Kris was so accessible by email or phone, answering questions, giving suggestions and helping us to move forward to get a very professional and efficient home loan! I could not have asked for anything better! Thank you!
Reviewed Aug. 28, 2019
Had a great experience working with Joey ** and Gateway Mortgage in applying for and getting our Texas Vet Land Board mortgage to buy our forever home. Joey ** was knowledgable, friendly, and quick to respond. There was no question that he couldn't answer. I did recommend him and Gateway Mortgage to my brother, sister and son. It was an absolute pleasure working with Gateway and Joey!
Reviewed Aug. 27, 2019
I'm a first time homebuyer and I heard through my Realtor that Gateway was a good lender. The whole process of getting the mortgage took less than a month. Everything was good. They called a couple of times to speak with me about the mortgage, and they explained everything good so I understand.
Reviewed Aug. 27, 2019
As a self employed Veteran with a complicated financial past I never thought I'd be able to own my own home but thanks to Michael ** and Gateway Mortgage I was able to purchase our dream home! Michael and Gateway are truly second to none!
Reviewed Aug. 26, 2019
We had a very good experience with Gateway. Getting a mortgage is not an easy thing to begin with but they make it as easy as possible. I would recommend Gateway to family and friends. We have recommended Gateway and will continue to in the future. Even after the closing, moving into paying my mortgage was a breeze. Set up for online payments was a piece of cake to get through. Very easy from start to finish.
Reviewed Aug. 26, 2019
I wanted to buy a new house, and my realtor introduced me to Gateway. The process of getting the mortgage was okay. It was not great but it was not that bad. The whole process from application to closing didn’t take longer than we expected. It’s just that the communication part was terrible. Some misleading information and some of the information were not available to me. I was kinda lost during the whole process. Gateway has three guys that I was dealing with. It was very hard to get a hold of them. So, the communication part of it was the problem. Also, I was supposed to put a bigger downpayment down. And during the closing cost, I realized that my downpayment was off by 30,000. I asked why they did that. The guy told me, “That was the number that we felt like it was ideal for your interest rate and monthly payment.” Nobody ever told me that. I was ready to put more money. And all of a sudden, I realized that they shorten me by $30,000.
Reviewed Aug. 25, 2019
I met a realtor who is a good friend of mine. I let her know I was ready to start the home financing process and I wanted to know with her years of experience, if she could recommend me someone to go through. She asked me a couple of questions, and then she said that Gateway would be a good company to work with. The online application process was very convenient. We had a lot going in our lives. My wife was starting a new career so she had limited availability. I barely spoke to her during the entire time. We both had access to the application. I was able to handle a lot of things, and she was kept in the loop of it.
They got some information from me and my wife, as far as to what we were looking at, where we wanted to keep our payments at, asking us about how we support our credit and downpayment. They asked a lot of questions and they asked for documents. Of course, normal process. I was sent in videos, in addition to them reaching out, just making sure that I was at a clear understanding of what was going on and what was gonna happen in the future. And then, they let us know that we were pre-approved for a set amount and that we could begin putting in offers.
That was when we started looking around, trying to find the home that we like. And throughout that process, they were updating us like, “Okay, we’re also going to need to do this, this, and this.” They were constantly working our application, and they were very consistent with their follow-up and making sure that we were aware of every step of the process. They were very clear with it. We had a team of people that worked with us so it felt nice that they weren’t worried about us. They were actually caring and had different people saying, “Hey, we’re here if you have any questions. These are the people that are working with you to get this done.” They were always available any time I had a question. They were very quick to respond to my questions and helped me feel at ease with any concerns that I had.
Before the process even started, I was hesitant and a little scared to start, but it was like, “Okay. No, let’s just see and…” Just working with that entire team was a great experience, it put me at ease. At the end, everything went through. The application was approved. We got the clear to close, and that’s about it. Everything was great. And now we’re in our home. We’re closer to work, which is amazing, and made our lives so much easier.
Reviewed Aug. 24, 2019
I checked with New American Funding and Gateway and I felt more confident with Gateway because it’s local. Online application was really easy. And then we did most of it over the phone and Gateway requested whatever documents that were required, most of which was done was online. I communicated with David and every time I had a question during the process, he was always there to answer it. The entire process took two to three weeks and everything went smooth and in a timely manner.
Reviewed Aug. 23, 2019
Tami ** and her staff were wonderful to work with. She made the process less stressful. My husband and I always knew we could count on her for any questions we had during the whole process. We needed to close in four weeks and she made that happen! The staff was very efficient. We will return to Gateway again for future cabin purchase(s). Very happy customers!
Reviewed Aug. 23, 2019
Gateway Mortgage Group was a great experience. Victor ** and Dorthea ** were both professional, prompt, helpful in answering questions or explaining our loan application. The whole process with this loan went smoothly and worry free thanks to your staff.
Reviewed Aug. 22, 2019
I was beyond pleased with the help of Ms. Tiffany **. Tiffany, is very knowledgeable in her field. Tiffany goes the extra mile to get the job done and for that I am truly grateful! I LOVE my new home!
Reviewed Aug. 22, 2019
We had so many people helping us. It was astonishing that each person was friendly and helpful. They were also flexible in checking with each other. My experience with the selling of my home was the complete opposite to buying one with Gateway. Thanks everyone.
Reviewed Aug. 22, 2019
The whole team with Stefen ** was very helpful and did a fantastic job helping me with my mortgage. They explained everything and helped with any questions I had during the whole process. I will give my recommendations to anyone needing to buy or refinance.
Reviewed Aug. 21, 2019
A big thank you to Jean, Jill & all at San Angelo Gateway for all they did to help us with the purchase of a home. They assisted us with accurate information, responded to our questions in a very timely manner and were friendly & easy to work with. Yes, a big thank you!
Reviewed Aug. 21, 2019
Our experience with Gateway was very positive. We had a very short time period to work with in selling our former home and buying the one financed through Gateway. The fine people of Gateway made it work flawlessly and on time. Thank you Gateway.
Reviewed Aug. 21, 2019
I was buying a house and Gateway Mortgage was recommended to me by my broker. The process of getting the mortgage with Gateway was really easy. They requested all the documents as soon as the process started. So, we closed within like 30 days of me starting the process. It was really easy. And they explained everything to me because it was my first time and I’m rather young, so they explained everything to me on a level that I could understand what they were requesting and why they were requesting it.
My mortgage broker knows the loan officer and worked with him all the time, and reached out to him directly for me, and gave him my name. The loan officer, Chris, and I mostly spoke through email. We didn’t really ever speak on the phone, but anytime that we did speak, it was really easy to get a hold of them and I didn’t have any issues. Chris explained the entire process to me which made it easier for me ‘cause I was super nervous. I loved the online application process. It went really smoothly. Nowadays, everything is going electronic, so it made it really easy. Working with Gateway made me see how easy the process could be. It was stressful and scary, but they kind of relieved those feelings. My experience was great and very easy.
Reviewed Aug. 20, 2019
I worked with Cindy ** on my mortgage, I cannot say enough good things about Cindy! She was extremely accurate, straightforward, and prompt throughout the entire process. This is the third mortgage that my wife and I have closed with Cindy and we will continue to work with her in the future. She has vast experience and understands every aspect of the process. I do not think there is a better compliment in the world than repeat business especially in a world where most people are looking to save a couple of dollars. Cindy is able to deliver great rates at a low cost all while not sacrificing service!
Reviewed Aug. 20, 2019
Tom and his team stayed on top of things during the whole process. They kept us updated on the process with periodic emails and phone calls. And if anything was hanging up and slowing things down they got it moving along. Couldn't have gone better.
Reviewed Aug. 20, 2019
I have done both a refinance and a new mortgage with Gateway now and I would use no one else for these processes. Very proficient and professional - they took the stress out of what can be a very stressful situation.
Reviewed Aug. 20, 2019
My total experience from the first phone call was pleasantly surprising. Extremely helpful, no high pressure, listened and answered my concerns very professionally. I will recomend Gateway to my friends and my enemies. You guys are good. Did I mention that you were very responsive! Great to work with Victor ** and Dorthea **. Wonderful experience.
Reviewed Aug. 20, 2019
My wife and I had a very positive experience working with Tami ** and her team. We had tight timelines for our purchase and Tami and the team did a great job keeping us informed on everything and kept things moving. I liked the Gateway portal as it was easy to navigate and added efficiency to the process. I would highly recommend Tami and Gateway Mortgage to anyone in need of a mortgage.
Reviewed Aug. 20, 2019
I had the opportunity to work with Lisa and her team and I was thrilled to know that they had my back every step of the process. It was a pleasure working with them. We hit some bumps in the road but Lisa and her team made sure we were able to climb over the bumps. Thanks to all of them my dream of owning a house is now real.
Reviewed Aug. 20, 2019
The Chisum Team truly has their client’s best interest at heart. Our home buying journey was filled with ups and downs, all of which the folks at the Chisum Team remained by our side. I am so happy with our experience with Gateway and highly recommended to anyone looking to purchase a home.
Reviewed Aug. 20, 2019
Ginger and I have been talking about doing a cashback refinance for a few years, but we've been putting off because we knew what a hassle it can be. We had looked into it a few years earlier, but we didn't go through with it. Last month we decided to give it another try and since we already had out loan through Gateway, we decided to give you a chance to do our refi. We were quickly contacted by Victor and we were very impressed with the attention that he gave us. When he said that he was going to call back, he did. When he said that he was going to send us an email, he did. I really appreciate how quickly we were able to close. Most of that was due to his extensive knowledge of the loan rules and requirements. I hope that he gets this email and I hope that his manager gets it too. Thanks for making the experience as painless as possible. We will certainly consider Gateway in the future.
Reviewed Aug. 19, 2019
Jackie ** provided outstanding customer service and made our home buying experience effortless! We would recommend her to anyone looking for a mortgage. Gateway does not sell mortgages so we will know who is servicing our loan. Thanks, Jackie and Gateway for your professionalism!
Reviewed Aug. 19, 2019
Jill, Jean and the entire team at Gateway made the process easy. They walked us through every step. Giving us support and helping us choose the best possible Financing. Open communication at all times. They worked tirelessly, including stay late to meet our needs. They are the greatest.
Reviewed Aug. 19, 2019
We refinanced our home through Gateway Mortgage and they did a great job. Their communication is second to none and they were very thorough. It was a pleasure working with Gateway, Brett ** and his team, and I highly recommend them.
Reviewed Aug. 19, 2019
Toby ** and his team were great. Always accessible and happy to answer all my questions. This was my third time to go through the mortgage process, which can be very stressful. Toby made it much simpler. I pretty much just gave him some information and he took care of the rest. If I ever buy another house I’ll definitely go back to Toby.
Reviewed Aug. 19, 2019
The employees at Gateway go over and beyond to find the best loan options for your family. Our representative was Tom ** and we couldn't have had a better employee. He answered all of our questions and researched the best options to fit what we were needing. He was on top of everything all the way to the end and if we needed assistance he was there to take our calls. We would definitely use Gateway again, if needed in the future.
Reviewed Aug. 18, 2019
A Sunday evening in late June, my wife stumbled across a dream house listing. On a lark, I began the pre-approval process. Josh & Elmer contacted me immediately. Then, they guided me through every step of the home buying process. They quickly took me from hesitant shopper to long overdue homeowner in a friendly but professional manner.
Reviewed Aug. 18, 2019
Chris was extremely helpful and responsive in helping us with our refinance. He was honest and very transparent and the entire process went very smoothly. His rates were comparable and helped us save money as a result of refinancing. I would highly recommend Gateway. My only criticism is that I found Chris through Lending Tree - Gateway was great but Lending Tree was very annoying. I had to start blocking calls because people wouldn't stop calling me. Despite this, Chris was one of the first ones to call and left a more personal message than all the other automated ones, which was a nice touch and why I called him back in the first place. Thanks!
Reviewed Aug. 18, 2019
Thank you Michelle and thank you Gateway. This is not your regular mortgage company, and Michelle is not your regular loan officer. The level of communication is deep with all parties involved. I would recommend Michelle and her team to absolutely everyone. The words that come to mind are: prompt, professional, informed, customer centered. We knew what was happening the entire process. I was wonderful and I thank you.
Reviewed Aug. 17, 2019
Best experience ever, true knowledge of the market that worked for everything I needed. Proud homeowners! I recommend Gateway to anyone that thinks they are not ready to buy. You will not be disappointed. They will show you exactly what to do. Jean is a pro and will never mislead you!
Reviewed Aug. 17, 2019
Our experience with Gateway Mortgage was excellent from the first phone call to closing. The team that helped us made us feel like they cared about us and it made an already stressful situation much better. I would recommend this company to friends or family who are looking to purchase a home.
Reviewed Aug. 17, 2019
Loyalty's number one. This is what you flying with Gateway Mortgage group. Great people and Honest people. I'll recommend this company to anybody. They help me from the start to the end and more. Thank you for making this Journey so easy.
Reviewed Aug. 17, 2019
Part of the process was educational. It’s not something I do everyday so I learned at every step. And I was helped in that process. It was also a good thing to be responsible for getting information. I’m not confident doing things online. My agent helped me with that.
Reviewed Aug. 17, 2019
It went really smoothly as I gathered up my information and they helped me along the way no with hangups! We got an inspection of our condo and was sent in and was fine then I had a couple of loans I wanted to pay off too so they set that up as well and I got a great interest rate!
Reviewed Aug. 17, 2019
Kathy was amazing, helpful, honest, upfront and worked so hard for us! We would recommend her to anyone if they were looking for a Mortgage Lender! She went the extra mile and was always professional and kind in her interactions with us. We appreciate everything she has done to get us our home!
Reviewed Aug. 16, 2019
It was amazing. Mrs ** is God sent, very happy. Yes I am telling everyone about my awesome experience, also most definitely will recommend people. Mrs ** customers service treat you like family, welcome you with open arm, just amazing. We are very happy. The best part is that we got the home of our dream.
Reviewed Aug. 16, 2019
My experience with Gateway Mortgage in Enid, was amazing!! Janette and Mandy are super helpful and they made my home buying process go way easier that I thought it would. It was really easy to contact them at any time and they would go above and beyond to help me. I definitely recommend them!!!
Reviewed Aug. 16, 2019
Barbara ** is a wonderful loan officer. She would more likely than not be a great Vice President of loan operations with your company! Barbara’s professionalism is the highest quality. Barbara made us feel very comfortable using a lender we have never used before.
Reviewed Aug. 16, 2019
If I had an the option, I would not give Gateway Mortgage any stars. There was a serious lack of communication with me, my realtor and the sellers realtor such that I would have to go to the office to get an answers in regards to my closing. Highly disappointed to say the least.
Reviewed Aug. 16, 2019
The Loan process was easy and quick. Payments are not, several times you are redirected. It would be much easier with an app or at least some way to have a direct line to the payment process. The website is not user-friendly at all.
Reviewed Aug. 16, 2019
This was our second time working with Lauren ** in financing our home. She made the process so easy and hassle-free. From the weekly calls updating us to the emails explaining the process is was seamless. Lauren was very upfront and super helpful when we have to get everything together. We will be using her and the Gateway time again.
Reviewed Aug. 16, 2019
I worked with an agent named Shelby. She was absolutely fantastic, very knowledgeable and very friendly. Would definitely recommend. They do require lots of paperwork and they make you write excessively in order to submit your reviews. Otherwise great company!
Reviewed Aug. 16, 2019
We had a great experience with Gateway Mortgage. Mrs. Letty ** is very helpful and kind person and I think she is one of the best sale manager. She has processed our mortgage very quickly and also help us to close the house in just 21 days.
Reviewed Aug. 16, 2019
I highly recommend Gateway Mortgage. We worked with Kandi in Wichita Ks. She was always available to us. This was our first experience buying a home. Kandi walked with us through each step. I'm so happy with our home! Gateway Mortgage is wonderful!!
Reviewed Aug. 16, 2019
Despite the astonishing number of mortgage documents and checks/protocols required, the workflow system used by Gateway makes relatively light weight of the entire process. This is further enhanced by the nice folks who are the staff and management, who are able to deal with their clients in however much of a “hands on” manner the customer feels they need. And, importantly, the rates and fees charged were competitive.
Reviewed Aug. 16, 2019
Steve, Melodie and the team at Gateway made the process super easier. They worked on two mortgages for me concurrently and were able to get both complete within the time frames discussed. I would highly recommend Gateway to any investor needing a mortgage.
Reviewed Aug. 16, 2019
I was very impressed on how efficient and professional Kathy and her team handled my loan process. I would definitely recommend Gateway for anyone looking to purchase a new home or refinance. They were on point at closing and the overall process went smooth. I was kept informed every step as well as any questions I had Kathy and her team were there to answer them, even after closing on my new home. Thanks again!
Reviewed Aug. 16, 2019
Karl ** is the best. Him and his team work hard to make home buying fun, affordable, and an easy stress-free experience. I will never get a loan anywhere, but here. They search for the best deals around. Thanks, Gateway Loans and Thank you Karl!
Reviewed Aug. 16, 2019
I was a fist time homebuyer so I really didn’t know what to expect during the process. Marcus helped me understand the process and always took the time to answer my questions no matter when it was. I really appreciate the assistance from them in making the process go as smoothly as it did.
Reviewed Aug. 16, 2019
This was my first experience working with Gateway and I must say it was a very pleasant one. I had been working with another lender who just dropped the ball on my file. I can't say enough good things about Mr. Larry **. He always returned my calls/emails and answered all my questions/concerns no matter how petty. I am glad to be with Gateway. Thanks again.
Reviewed Aug. 16, 2019
Kal and his group helped us purchase a home in our dream location. They made the process so easy for us. They relieved a lot of our stress and we could not have been happier with their service. I’d recommend this group to anyone.
Reviewed Aug. 16, 2019
Chris ** and his Gateway Mortgage team is second to none. I have used them multiple times now buying homes and they continue to surprise me with the ease and simplicity of their process. They are always very informative, helpful, and they follow through 100%. They are the best in the business, hands down!! Thanks!
Reviewed Aug. 15, 2019
Gateway was really good. The application and underwriting process was pretty painless. But I had to go do some digging for info. Gateway could make the process in a way that I don't have to go find old documents. I worked with Steve and Deborah, and they were good to go. They were communicating very well. Gateway Mortgage is one of the better companies that I've dealt with in a while.
Reviewed Aug. 13, 2019
I was getting a new home and Gateway was referred to me by my friends. I went with them and I worked with Emily and Reagan. They were awesome to work with. Everything was great.
Reviewed Aug. 12, 2019
My builder recommended Gateway Mortgage to me. Their application process took a total of eight months until closing but then that was because we built. With their process, I find that some things can be done online. It was difficult getting physical signatures. Despite that, Gateway allowed us to make a smooth transition to our new home.
Reviewed Aug. 11, 2019
We were first-time home buyers and our realtor recommended Gateway Mortgage. We called her and told her the price of the house we were looking at and she went ahead and did all the figures. We were pre-approved and we gave her everything she needed. Then they told us that the offer on the house was accepted and we went from there. We filled out all the paperwork, and now, we're homeowners.
I started looking at houses around May and that’s what started the first application for the loan. It was July when they accepted the loan and the closing day was July 19th. The whole process from the beginning to the end was two months. If I had something that they needed that I needed help with, I got ahold of Tami from Gateway Mortgage and she would just walk me through it. Everything's been good.
I'm gonna need to get ahold of Tami for the paperless bill to where we could pay our mortgage. They sent me the thing to get through to it, but every time I'd go to send the code that they would give me to set up the process, it kept saying that it was invalid. Then they’d send me another one in the middle of me typing that one so I do have to get ahold of somebody for them to figure out how to get it without them switching the numbers on me.
But everybody that I talked to has been extremely nice. Even when I've had my little breakdowns, they got me to where I didn’t have to put any money down and we actually walked away with money in a check. As first time home buyers, it was stressful at first, but once it got going, it was good. Tami was amazing. I definitely recommended Gateway Mortgage to a couple of friends of mine that are actually looking for houses. I set them up with the realtor and Tami and I hope they have good luck as we did.
Reviewed Aug. 10, 2019
Applying with Gateway Mortgage was very easy and their loan process took a month and a half from application to closing. Their loan officer was very helpful and always answered the first time I called. If he didn't answer, he'd call me right back. All in all, Gateway made me able to be a first-time homeowner right out of college, so working with them made my life exponentially better.
Reviewed Aug. 8, 2019
I went through Gateway for my mortgage on my old house and everything went smooth. When I bought a new house, I refinanced with them again. Everything was great except the payment went up but I expected that. I wanted to shorten the term up to 15 and I was able to do that and saved quite a bit on the rate. The application process didn't take very long too. The longest thing was waiting for the appraisal. The guy who normally does the appraisal got sick so that held us up a little bit but everything went down pretty well the way I thought it would. Also, I've got representative Paul on my cellphone and if I have a question, he'll get it figured out for me. Gateway is a good company and Paul is a great guy to work with. They served their purpose and I would recommend them.
Reviewed Aug. 7, 2019
When we were buying a new home, we wanted to go with a local company and Gateway Mortgage was recommended to us by the realtor. The process was absolutely easy and fast. Gateway Mortgage made everything very simple. We did a lot of talking over the phone but every time we needed something signed, we just did like Verisign or Accusign through email because of my husband’s work schedule. He works between shifts so it’s hard to get him.
Our agent’s name was Billy but I mainly dealt with his secretary, Evelyn. She was really sweet. Any time she needed something, she would call me and say, “Hey, I just wanna let you know I sent you an email that needs to be signed,” or “I sent you an email of something that we are missing.” She took her time. She explained everything she needed especially if she needed multiple bank statements. She explained why they needed more than just the one. We closed on July 31st and we did our application with Gateway Mortgage in less than a month. We’ve bought one other house than this, and this by far is the easiest that it’s ever been. Gateway Mortgage was great.
Reviewed Aug. 6, 2019
We bought a home and went with a 30-year FHA loan with Gateway Mortgage. My lender was really helpful with everything. He was very experienced. Everything went well.
Reviewed Aug. 5, 2019
I've been a renter and a friend of mine ended up applying for a house through Advantage and went through this low-income program. I then thought of putting my money towards something that is mine versus just renting. I worked on my credit for about two years trying to get it situated and get all my debt and stuff figured out. I decided to try to get my own place and signed up for a low-income program with Gateway Mortgage.
Gateway Mortgage was the first one that was offered to me. I was able to talk to the ladies and they made me feel real comfortable. They listened and they literally tried anything and everything to help me out. The two people that I talked to were Ms. Lauren and Ms. Mary. Ms. Lauren was very hands-on, making sure I had all my information and paperwork. Ms. Mary made sure everything got done according to plan, everything was on-time, people on their side had what they needed, and people on our side had what we needed. They were very helpful from start to finish. This is my first time buying a home so I didn't understand a lot of the process. It was good that we could go through the process together. They guided me in the right direction versus being like, "Okay, he's buying a home. Let's just give him a home and put him in it."
The application process was very long but it has taught me throughout this whole set of time to wait it out and go with the flow. Now, since everything is done and over, I see it's a lot worth it. Everything, from the time that they showed us the house to going through inspecting the house and making sure the house is good, was real smooth and not complicated. It was a lot smoother than what I thought buying a house was gonna be. I thought it was gonna be a little bit more hectic and crazy, but it's actually really calm and collected.
Overall, I'm very satisfied with my experience. Between the time that I've gotten it and going through the process with Gateway Mortgage, I have recommended people to the program that I went to. I have recommend people to use Gateway Mortgage. They made my life a lot better 'cause they helped me get a house and start building something for myself.
Reviewed Aug. 4, 2019
When I was buying a house in Alamogordo, New Mexico, I asked people where I would go to start the whole loan process. My realtor referred me to a rep from Gateway Mortgage and so I went there and we just hit it off. Then, I found out that the rep was also a friend of one of the people I was working with. I was able to build a good friendship with that particular office so we still keep in touch regularly. Overall, the company was very helpful. Whenever something came up like a price or a flag, they help me in trying to figure it out, getting to the bottom of it, getting in touch with the Realtor and situating it for me.
Reviewed Aug. 3, 2019
My mortgage got sold to Gateway loan by the original servicer. I got a welcome call and letter where they said that they never sell loans. I set up auto pay like I do all of my bills and forgot about it. I made every payment on time. About a year later, my mortgage was sold to a horrible debt collection company, even though they said that they don’t sell loans. I called to ask what happened and they said that my loan was high risk so they sold it. The loan amount was $160ish and I have a household income north of 200k with no other debt.
The transition went horridly because I wasn’t notified properly by neither Gateway or the buyer. Gateway auto deducted my payment and failed to send it to the buyer causing me trouble. I ended up paying a second payment to the buyer because Gateway's incompetence. I don’t have a clue whatever happened to that payment. When I called back to see about a refund, they ask for an account number, and when I provide it, that said that I’m no longer a customer of theirs and they have no record for me. Gateway are lowlife thieves who practice business in bad faith.
Reviewed Aug. 1, 2019
Our real estate agent recommended Gateway Mortgage because he worked with them, and they turned out to be a good match. The application was online and it was pretty quick. I thought it was gonna be a headache, but it went pretty well. I met up with the rep, and he gave me a breakdown of what he can do for me. At the end, he ended up giving me better interest rates than initially. We had limited time, and he was able to close the house in 20 days. He said it was rare that it happens, but everything went smoothly and worked out well. And he got it done. I’m happy I went with Gateway.
Reviewed July 30, 2019
Gateway Mortgage is a ridiculous company, very unprofessional and incompetent. I feel that each time when speaking to the customer service department I have to get out a Big Chief tablet and draw a picture for them. Very incompetent in handling issues. I was charged double for my monthly mortgage and asked to have it corrected, the guy on the phone was very ignorant in resolving it. When asked to speak to manager you get nowhere as if none work there. Then he continually tells me that it was an auto payment, which is funny because the payment withdrawn does not match anything. Ultimately if I had a chance to use another company I WOULD. All in all this company is a JOKE!!!!
Reviewed July 26, 2019
It was very fast. I love Gateway.
Reviewed July 20, 2019
Gateway was amazing. They closed my VA Loan in less than 30 days. Chris ** team walked me through the entire loan process enforcing me of everything. I loved the videos explaining each step of the loan and what to expect next. My Realtor was kept informed on the process. I will recommend any person buying or refinancing to Chris ** and his team.
Reviewed July 18, 2019
We were renting a house then our landlord pretty much said he had to move in within a month or 2. We had to be out of there so we decided we were just gonna buy a house instead. We did a first-time homebuyers program with Gateway. We talked to a couple of people, originally. A friend of mine who's getting into the retailer side of things kinda suggested we should talk to a guy, Monty, that he knows and works in Gateway. So, we went down and talked to him. He seemed better than the ones that we originally talked to. He was more willing to help and worked with our timeframe ‘cause we kinda had to have something pretty quickly.
Gateway kept us updated pretty much every step of the way. They were sending us a lot of emails. There was a lot of the paperwork but we were able to do the e-sign. It all went pretty quickly and really easily. Gateway’s online application process seemed pretty simple. It was pretty step-by-step and wasn’t all that complicated. I got it figured out when I'm not the most tech-savvy. We had a 2-month process to get the house and we got a house that we're satisfied with. We got 3 kids and each got their own room. I already got 2 other people go to Gateway.
Reviewed July 17, 2019
We're very happy with Gateway. We purchased a new home and getting a mortgage went really well. It was quite straightforward. From the day we sat down to the day we closed was a month and a half, but that was mostly on the sellers. We could've closed sooner so it was really smooth. We've already recommended Gateway.
Reviewed July 16, 2019
We were having issues and I heard that the agent that I worked with at Gateway could get us to close faster. The interest rate of Gateway was also better than the other ones I found. And the process was pretty easy and simple. With everything, the process took about 12 days. They were communicative, easy to talk to and very helpful. I was impressed by their loan officer, Carl's professionalism and how fast he was able to get everything done.
Reviewed July 16, 2019
Elizabeth ** was our contact person with Gateway Mortgage (for the second time now), and once again she went above and beyond what most lenders would to ensure we understood each step and there were no preventable delays. Our closing was delayed from March until June (due to seller issues), but Elizabeth stayed on the ball and kept us updated the entire time. On more than one occasion I know she worked a late night to help service our loan to ensure it went through (due to underwriting needing multiple confirmations of income). I would (and have) definitely recommend Gateway (especially Elizabeth) to a friend!
Reviewed July 15, 2019
An incredible Mortgage Team that went out of their way to ensure that my needs were being met. They were professional, polite, reassuring, expeditious and timely; a joy to interact with. I would highly recommend them to anyone in need of an attractive mortgage rate with a team that has your needs at the forefront of their actions.
Reviewed July 15, 2019
Having a representative at the closeout is a plus and indicates that you care. I am impressed with Mr. Michael ** handling of my loan and extra help he gave me with the construction loan. His willingness to go the extra mile (from Ada to Yukon) to be present for the closeout and to answer question was a plus for me. I will suggest this bank to all my friends and family. THANKS.
Reviewed July 15, 2019
We applied at Gateway after our realtor, Carol, suggested Gateway. We met with Jeanett over the phone at first and she told us what we needed. Once we started the loan process with Jeanette at the wheel we were so pleased and grateful for her patience with us and we felt like a part of a family. Megan was also wonderful to work with. They were always there to help us with any questions along the way. Any little roadblocks that came up were dealt with immediately and she took all the stress out of the whole process. We would definitely recommend the wonderful people at Gateway in Enid, Oklahoma.
Reviewed July 15, 2019
I bought a new home and my real estate agent told me about Gateway. They’d had to do a bunch of research on my employers just to get the dates that I worked with them. Also, I really like the online signing that I didn’t have to show up in person. That was really handy. Rose, the lady that was helping me, really did a good job and she explained everything to me. I had one negative thing in my score report. Rose told me to get rid of it and I would get approved for a different program. S,o that’s the first thing I did when I first talked to her. I talked to my bank, I got rid of that one late payment, and that it was wrong. It brought my credit score up and I got approved for a better option. The application and underwriting process took over a month. We did everything as quickly as we could without missing anything. Overall, I’d definitely recommend them to a friend.
Reviewed July 14, 2019
I took a loan from Gateway Mortgage for a new home and they were fine, but the application process was a little cumbersome. There was a good bit of miscommunication. The double paperwork, having to resubmit paperwork and submitting paperwork that was forgotten to be sent to me to sign seemed like a lot of back and forth. Everything was done by computer and portal, which was fine, but they should make sure all the bases are covered. They should also get the paperwork done so that it could move along a little quicker so that the interest rate doesn't increase in the time it takes from the first contact to getting the loan approved.
Reviewed July 13, 2019
The whole experience in obtaining a Mortgage with Matt ** and his entire team is first class! Literally every step was smooth and effortless. Matt and his team go out of their way to guide you through the process and make sure it is easy and stress free. They are professional, answer anything you need them to with ease and are very easily reachable for whatever you need! It is above and beyond great service! I would never think about using anyone else to obtain a Mortgage and if you need one make sure to give them a call and meet with them!! 5 Star Service!!!
Reviewed July 12, 2019
Molly is amazing, this is the second time we have had the pleasure of working with her. Who would have thought you could improve upon perfection, she made everything easy and quick. Thank you Molly for all of your hard work and we will diffidently continue to refer our friends and family to you.
Reviewed July 11, 2019
My girlfriend and I wanted to buy a house and a family friend was working at Gateway. We got an FHA commission which was easy as we just scanned the paperwork and uploaded it. The process took a month and a half from when we put the offer, and I was very satisfied. Gateway helped us get a house, and that was our main goal.
Reviewed July 10, 2019
Tami ** and her team were amazing. They showed tremendous professionalism and focus and really personified customer care. I would be remiss in not mentioning Evelyn who kicked the process off and was a warm and kind person from start to finish.
Reviewed July 10, 2019
As a proud U.S. Veteran I would like to personally thank Michael ** for his outstanding customer service during my closing process. Michael and Rachele were informative and walked me through the entire process as a first time homeowner! I will be forever grateful!
Reviewed July 10, 2019
I called a few other lenders, but the person that I talked to from Gateway, Sarabeth, was really helpful and I really liked her. Applying online was easy overall. In some aspects, this was almost relatively new, so some of it was a little difficult when I had to scan documents here and there. Still, I got approved and the people at Gateway were perfect.
Reviewed July 9, 2019
For being a first-time home buyer, Jeff was always so attentive. Any issues that were brought up to his attention, he’d get back with me immediately and gave me feedback with different solutions. I highly recommend him. Thank you for everything!
Reviewed July 9, 2019
Our Realtor gave us a few different options, and Deborah, the rep from Gateway, seemed comfortable to me. The whole process was just seamless and perfect. We were in South Carolina and we bought in Texas. I was kept up to date on everything. There were no hidden surprises and it was a really good transaction. I'd email her and within an hour, I'd have a response. From start to finish, the whole shebang, it was right about 45 days then we closed. We were using a VA loan as well so that added some time. But they pretty much got it figured out. Being a first-time home buyer, it wasn't stressful at all. All those fears of first-time home ownership, I don't really have those with Gateway. I'm a financial counselor myself so definitely I will recommend them in the future. I actually just recommended them to my mother.
Reviewed July 8, 2019
Michael **, Area Manager | **, is always very professional, patient and accurate. He makes the process simple. I would highly recommend using Mike the next time you need a mortgage. Lastly, I enjoyed Gateway's use of video's to help explain the steps.
Reviewed July 8, 2019
Dotty ** and her team did an excellent job refinancing the mortgage on our home. Dotty's communication with us, throughout the entire process, was exceptional. She is obviously very knowledgeable about the loan process, as well as being committed to great customer service.
Reviewed July 8, 2019
My husband and I have been married for 36 years, so we have made many purchases on credit, from furniture, to vehicles, to homes. Our recent experience with Gateway Mortgage was hands down the most positive such experience. The staff we worked with were the perfect combination of professional, efficient, friendly, thorough, and approachable. And the little video snippets Gateway emailed to us all through the process were perfect -- informative, yet short and sweet. Although we're hoping this will be our forever home, if we ever do purchase another home, we will most definitely use Gateway Mortgage!
Reviewed July 8, 2019
We were buying a house in Springtown, Texas and we needed a mortgage. We were looking for a VA mortgage, and the mortgage broker we were working with had not accommodated the VA mortgage. So, he recommended and passed us over to Gateway, and he picked a cap for us. The process of getting the mortgage through Gateway was easy. I'm a disabled veteran and that I was tax-exempt, but they were trying to get that worked out. But they did, so it was very nice. We had done some of the paperwork with the original broker, but we had to redo several pieces because of the Gateway form, but it was very easy to work with the automated system online. The application process with all of the different forms that we had to do took approximately a week.
There were some hiccups with accessing the website. And they had to call the IT support to get something reset so that we could get in with our passwords. But that was the only thing that we really had trouble with. And my Gateway Mortgage broker was very prompt about finding the information and giving it back to us. Working with Gateway took a lot of the stress out getting the paperwork done in time. We actually did two closings in one day. So, they did get the work done and processed and it went very smoothly. And we were assured that we were gonna be able to close on our house and come up here and close on our house here with Gateway Mortgage.
Reviewed July 6, 2019
Outstanding seamless service as always. Thanks again Gateway and John **. Thanks to Lorelei too. Always above and beyond the call of duty. This is the third mortgage I have done with John and I would recommend him to anyone.
Reviewed July 6, 2019
I have never gotten a mortgage on my own. At 69 years old you might think that odd. The ex wife is a Realtor and took care of everything.. John ** made me feel extremely comfortable during my whole mortgage process. I will recommend him highly to people. He is excellent....
Reviewed July 5, 2019
Gateway, Jill, helped me through buying my second home. I was kept informed and all my questions were answered in a timely manner. I love the teamwork atmosphere of the office and how well they all worked together. I would recommend Gateway to anyone looking to buy a home.
Reviewed July 5, 2019
I was recommended to Gateway and immediately knew I was part of a solid team. They helped me through the process of buying my home every step of the way. Always available for questions and providing exceptional service. Thank you Gateway Mortgage!
Reviewed July 5, 2019
We just refinanced our home with Gateway. Chad ** handled our account and everything was handled very professionally. Everything was done online and was extremely convenient. Would recommend this team to anyone! Anytime I had a question about anything Chad took care of my needs in a very timely manner and always made sure I had all of the information that I needed to make the right decisions for me and my family.
Reviewed July 4, 2019
Great all around! They were friendly and knowledgeable. They responded to phone calls with in a timely manner. They do military discount which is always a plus. They work well as a team and very helpful. If I had to do it all over again I would not change mortgage companies.
Reviewed July 4, 2019
We had the pleasure of working with Mary **, she was very professional and friendly. Helped us through the process of buying our second house, we used her in first house purchase too and will continue to use her in any other home purchases.
Reviewed July 4, 2019
We were out of state and not present for the closing. The team made the paperwork seem and quick from start to finish of the process. The team was very professional, knowledge to answer any questions, it was positive experience. Thank you.
Reviewed July 4, 2019
Ed was great and was easy to work with. Our experience was stress free and we always received response to our questions in a timely manner. I would recommend using Gateway to anyone looking to buy a house. Thank you for your time.
Reviewed July 4, 2019
Tom and his group has definitely been a huge help getting me into my first new home! He help me understand every step, the process was smooth, stress free and I didn't have to worry about anything! He also went with me to closing to help me understand everything I was signing, definitely will recommend Gateway to any person.
Reviewed July 4, 2019
I was looking to refinance to my house. First time going through this process and Frank was very helpful and processing was very fast and easy. I would choose Gateway to again for my mortgage needs. Will tell my family and friends to choose Gateway for their mortgage needs.
Reviewed July 4, 2019
We had the best experience with Gateway Mortgage. Our lender Scott ** went above and beyond to make the process smooth and stress free! Would recommend Gateway to anyone looking to buy or refinance a home. Will definitely use Gateway Mortgage for any of our home loan needs.
Reviewed July 4, 2019
I needed a house to move into and I went with the Gateway Mortgage for an FHA loan. My real estate agent was a friend of one of the Gateway workers, so they both helped me get the house and the application and closing process took two weeks to complete. It was good and I liked it. The loan officer I worked with, Heidi, was also great. She was calm, helpful, and patient. I'm really happy right now because I found my home, so Gateway helped me a lot.
Reviewed July 3, 2019
Team Taylor is awesome! Jill, Jean, Lina and Kim are great to work with. They kept me informed all the time which allowed me to stay on top of my home buying experience. Everything appeared smooth and easy, thanks to the expertise and great customer service Team Taylor provided me. I highly recommend Team Taylor of Gateway Mortgage in San Angelo TX for your home loan needs. Check them out!
Reviewed July 3, 2019
I appreciated all of the communication and explanations by Josh. He was quick to respond and never seemed annoyed at explaining details to me. There were only a couple of instances where a different department or a third-party would contact me asking for immediate responses, which I felt could have been more organized and better communicated (in advance) to me. That part felt stressful, but Josh ** was very good at making things work out smoothly. I would highly recommend him.
Reviewed July 3, 2019
I enjoyed working with the Gateway Mortgage group. I felt as though I was part of their family. Stephen, Melody and Jason helped me with every aspect and helped steer me into qualify for my loan quickly. Even though the underwriter was tough they made things seem so easy with their guidance and personal involvement with me. This was the best experience that I've had so far in purchasing a house.
Reviewed July 3, 2019
I couldn’t have asked for any better experience. Isaac ** was amazing to work with. Made the whole thing easy and was always available (even outside work hours) to answer any question. Quick response time and very knowledgeable and respectable. Great with teamwork involving all parties as well. Enough good things could not be said! Highly recommend.
Reviewed July 3, 2019
I don't think I can be any happier with the way Aaron and his team help me through the process. Gateway Mortgage exceeded my expectations. Everything went very smoothly and I would definitely refer them to friends family and anybody on the street. I will most likely be coming back to them for any future mortgage needs.
Reviewed July 3, 2019
Gateway Mortgage was very easy to work with, Tami ** & Lauren ** were both awesome & made the whole process very easy, knowledgeable & helpful, made the whole experience a good one. Would highly recommend these girls & Gateway Mortgage.
Reviewed July 3, 2019
I used Gateway Mortgage for 2 home purchases and they never disappoint. The experience was excellent. Everything was fast and easy and the staff is amazing! I will definitely be a life-long customer. Don't waste your time with anyone else.
Reviewed July 3, 2019
Gateway did everything they promised to do. They accomplished it within the timeline they told me. I went to two other companies before then and they could not accomplish what I needed to do. I highly recommend Gateway to anyone trying to do what I needed which was to refinance my home and get cash out. Thank you Gateway.
Reviewed July 3, 2019
Jeff and his entire team at Gateway Mortgage were a pleasure to work with. I was mortgaging a new rental property. It was amazingly simple and straightforward. Jeff came highly recommended by a realtor friend, who deals with lenders daily. She was SO right that Gateway and Jeff ** are the best. I will recommend Gateway to all my friends.
Reviewed July 3, 2019
The team at Gateway Mortgage was very professional and assisted me throughout the process. All questions were answered in a timely manner and I was kept apprised of the progress along the way. I would highly recommend them for your home financial services.
Reviewed July 3, 2019
This is a hassle-free experience. Amber ** was absolutely fabulous. We got a good interest-rate and everything flowed smoothly with no hiccups. I would recommend Gateway to anybody and everybody. There were times I got nervous but Amber helped calm me down.
Reviewed July 3, 2019
This is the easiest company experience that I have ever had to comment on. My wife and I were discussing that of the nine houses that we have purchased through the years this was by far the smoothest and easiest one ever. This group were on top of things right from the start and it continued through closing. If anyone has the privilege to work with this company then I highly recommend it. I can say with 100% certainty that should I purchase another house then I will certainly be working with this company and I encourage anyone who is house hunting to absolutely use this company!!!
Reviewed July 3, 2019
Our experience with Gateway was excellent. We bought a new home and it was a first home purchase. Gateway was really excellent in helping me through the process, that's why I went with them and got a mortgage. With my credit situation, I was kinda nervous about it. But they made it happen, and that was the best thing. It was pretty easy to get hold of their rep, too. Just sent them an email, and they responded pretty quickly when they were not busy. The rate and terms were perfect as well. It was exactly what I needed to know. Everything was good. The only hiccup I ran into was they kinda messed up on the closing cost. It was $600 more. But other than that, there was no other problem.
Reviewed July 3, 2019
Mr. Christopher ** of Albuquerque NM was incredible, I was so nervous and honestly, very worried I would be taken advantage of. Not the case, Mr. ** made the entire process hassle free. He was professional, on time and always available to help with any questions or concerns I had. The closing went smooth and I am now a proud home owner and I’ve never been so happy. Thank you Christopher ** for being a solid, honest businessman with outstanding integrity. I recommend him all the time.
Reviewed July 3, 2019
Kristy ** from Frisco, Texas office was extremely helpful, patient, fully answered all my questions, and even contacted me after her work hours in order to request documents from me; in order to get my refi closed on asap. Kristy even realized that Ali was paying $1,000 more a year in homeowners insurance, than I needed to be. I had no idea, but ended up getting a fabulous rate with another insurance company, due to her being so observant.
Reviewed July 3, 2019
James was an awesome and exceptional expert in helping us get the best possible mortgage for our first home. He worked diligently with us throughout the entire process and helped mitigate any delays and navigating us through the documents necessary to obtain the financing that best fit us. He was available anytime day or night to answer our question and to keep us in track all the way to the finish line. I can’t say enough about how helpful he was to us and how exceptional he is at what he does!!!!
Reviewed July 3, 2019
My loan originator was Cindy **, she was very knowledgeable and helped me with the whole loan process in a seamless transaction. I had a certain amount of time to get the loan and she was able to manage the whole process and get it done. I also have to thank her whole team for their efforts in making sure the closing was expedited due to circumstances out of their control. This mortgage company has their stuff together. If you want somebody that works for you, then this is them! Thank you all for your help getting into my new home!
Reviewed July 2, 2019
Going through the process with them was a breeze. They kept constant contact with us and gave us updates and kept us in the loop as much as possible. I would definitely use them again if we ever decide to get another house. A+ service and wonderful staff.
Reviewed July 2, 2019
I worked with Andrew and Jennifer for the mortgage on my new home. I reached out to Andrew on several occasions about preapproval letters for different homes. He was always kind and helpful. Once my offer was accepted, Andrew and Jennifer reached out for a few documents. They kept me updated and made the process easy.
Reviewed July 2, 2019
Gateway Mortgage should be the company you use for your mortgage needs. Their customer service is impeccable and far exceeds any other mortgage groups. You'll receive a weekly call from them checking on the status of your home, address any concerns and/or questions, and just let you know the status of your mortgage process. Would definitely recommend to anyone and everyone.
Reviewed July 2, 2019
We really enjoyed working with everyone at Gateway, learned a lot along the way. A special thank you to Deb ** and Robin **. These women are the best. We highly recommend Gateway Mortgage!!! For all your home buying finances we are very happy. Thank you again.
Reviewed July 2, 2019
As a previous local business owner, I always appreciated when clients took the time to share their experiences with me personally and via searchable business review resources. The good was always encouraging and the bad was an opportunity to reevaluate and learn. Our first lending experience with Gateway was fantastic. Our lending representative did a wonderful job guiding us through the loan application process all the way to closing. We not only enjoyed the experience, but we loved supporting other local corporations making a positive economic impact in our community.
However, our most recent experience has been frustrating to say the least. In our now five home purchases, this has been the worst lending experience we’ve encountered. Our representative and team have not communicated clearly with us, shifted blame for many issues that have come up and in the end created an almost three week delay from the original closing date expected. This may seem trivial, except for when you have a seller who is eager to move on and buyers who have lost three weeks of time that we could have spent renovating. The financial cost to us is equivalent to another month’s rent and future displacement.
I understand real estate regulations have changed this year and appreciate compliance. For example, the 72 hour mandatory delay from the time disclosure documents are signed to the actual closing. So many changes were made in an untimely fashion that resulted in numerous date changes and unfulfilled promises of communication and/or paperwork delivery. If everything had been properly reviewed by the tile company or Gateway in a timely order without major oversight, we wouldn’t have lost so much valuable time.
We were given false promises and realistic expectations were not properly communicated. We had many instances where we didn’t receive requested information or even a simple phone call as promised and we have had to aggressively manage every step to get anything accomplished. The consistent excuses were blamed and shifted to other parties or simply “Gateway” as our representative often said. Gateway has not only lost a future customer in us, they have also lost a valuable referral resource to friends and family they once had.
Reviewed July 2, 2019
I called a couple of companies for an orientation of a VA loan and from all the companies Mrs. Kim ** was the one with more knowledge, understanding and more professional on her explanation. The process it’s not easy but she make it smooth for us as buyers. She is a huge asset for any company. I would definitely do it again with her.
Reviewed July 2, 2019
Mack was proactive and receptive to my questions. He made me feel comfortable through the entire process. All items I requested were provided in more than a timely manner. I was surprised at his willingness to work at all hours. It does not get better service than Gateway.
Reviewed July 2, 2019
Roger ** was very professional. Always answered any concerns or questions I had. Even was there during my closing. I was very happy with all of my interactions with Gateway Mortgage. I will definitely refer others to this company. Thank you for great service.
Reviewed July 2, 2019
I was a little disappointed in how long it took and that they were wanting stuff at last minute but it was all good. It wasn't anything against them. It was all good and I'm very happy with the outcome of the whole thing. They worked their ** off for me and I'm very grateful and finally after a lifetime I'm a home owner. For me and my 4 children thank you TARA!!!!
Reviewed July 2, 2019
My Loan Officer was Casandra **. Casandra was very professional and patient with me. Casandra was referred to by my Property Manager in Santa Fe. I in turn plan to refer Casandra of Gateway to anyone asking me about a mortgage loan. Aggie ** also assisted Casandra in processing my Loan. I like the small info. movies. Casandra made sure that I understood what was going on and why throughout the entire loan process. This surely was a success story. Thank you for making this happen.
Michael
Reviewed July 2, 2019
This was my first time to purchase a home and I had NO idea what to expect or what I was doing. The Gateway Team Chisum was absolutely fantastic! They were in contact with me weekly to keep me up-to-date and to see if I had any questions. The update videos that they sent out personalized to me were also a great thing to keep me posted on where I was at on this journey and what the next steps were. Gateway made this experience a great one and made it with as little stress as possible. I HIGHLY recommend Gateway Mortgage to anybody that is out there looking to purchase a home, whether it be their first home or their fifth home. Gateway made this journey as smooth as possible and I thank them for that.
Reviewed July 2, 2019
The loan pre-approval was done with a few hours and to top it off were able to close a week early! Kathy ** and the whole group was top notch!! We will definitely recommend Gateway Mortgage to family and friends!
Reviewed July 2, 2019
We had such a great experience with Gateway. They were on top of everything through the whole process. They answered all of our questions in a timely manner. They walked us through every step with lots of detail this being our first home. They made us feel so confident through the whole process by telling us what would be best for us, our budget, and all the little things that go along with buying a home. Their customer service is top notch and the whole process ran so smoothly. We couldn't have asked for a better mortgage company.
Reviewed July 2, 2019
Jeff ** was WONDERFUL to work with! He made the entire process seamless, always on top of everything and always in contact with us, to let us know where we were in the process! LOVED our experience with Gateway Mortgage and would highly recommend them.
Reviewed July 2, 2019
Very satisfied with my loan officer Claudya **, which guided me from start to finish, smooth transaction, she was always there to answer any questions or concerns, surprised to see her at Closing table making sure my loan close and I get my keys. Highly recommended her and Gateway Mortgage for any of type of loan. Thank you. D
Reviewed July 2, 2019
In spite of all the challenges, our agent was very supportive every step of the way, keeping us on track with each phase of the process. Even when we were reconsidering the deal, she encouraged us as first time home buyers to hang in there, and literally carried us across the finish line. We definitely couldn’t have done it without her timely coaching and assistance.
Reviewed July 2, 2019
I have worked with Gateway twice now and have always been helped quickly. Becca and Andrew have been very helpful and have always been available if I have any questions. They are the Best!!! When I buy again I will be sure to include them in my Investing plans.
Reviewed July 2, 2019
My Gateway team were excellent! Fast, friendly and accurate. They eased my frustration and anxiety of the re-financing process. They were always fast at responses and had a great attitude answering my questions and concerns. I will definitely be recommending Gateway Mortgage to friends and family. Thank you so much!
Reviewed July 2, 2019
You definitely need patience but is worth it. It seemed like the process was forever. Make sure you have good communication with the mortgage lender. Ask lots of questions. Thank you very much, Dani. I know I will enjoy my new home and location.
Reviewed July 2, 2019
Larry contacted me after doing an online app with lending tree. My husband and I were Extremely PLEASED and impressed with the speed and ease of the entire process. The whole experience was quick and painless. I will use them again in the future. Thank you Larry ** and Team.
Reviewed July 2, 2019
Kim and her Staff were all nothing but true professionals. Very helpful and knowledgeable. Always putting the Client first. She should be commend on the quality of service she provides. I would highly recommend Kim to any other Veteran. If I purchase another home I would reach out to her. John
Reviewed July 2, 2019
What can I say? This experience was very exhausting. I drive and I’m mostly on road and to be doing paperwork and concentrating on the road is very difficult but other than that I appreciate Gateway to lead me the way little by little the process in purchasing a home. I thank Victor ** and his staff for helping and being patient with me. I hope in the long run to do more business with them and for Gateway to keep having people like they have right now. Thank you.
Reviewed July 2, 2019
My wife and I knew we were moving to the great little community of West, Texas, but we just needed some help getting there. After our realtor helped us identify the right property, Joey and Rose, with Gateway Mortgage, were able to help us secure financing that beat a nationally-recognized and well-respected company. The decision paid great dividends through every phase of the process. Their personal, yet very professional, touch, and willingness to go above and beyond made us comfortable - and extremely grateful - for our decision.
Reviewed July 2, 2019
While moving from MD to SC our wonderful realtor, Allie ** introduced us to Gateway Mortgage and Brian. He was key to our move and was helpful every step of the process. They were always available to answer our many questions and worked hand in hand with the realtor throughout the process. I would 100% recommend Brian and Gateway. Sincerely, Jeff and Pat
Reviewed July 2, 2019
Michelle was amazing!! She texted me back within five minutes no matter what day/time it was! The night before closing we had complications and she was there for me with suggestions and recommendations! She was polite and helpful. 10/10 would recommend!
Reviewed July 2, 2019
Josh ** made this process quick and effective as I was a first time home buyer, please use him for all your home loan needs, he will answer all questions you need in a timely manner. Best people to work with. Thanks, Josh you went up and beyond to help me out.
Reviewed July 2, 2019
The folks at Gateway were very efficient and helpful with this transaction. It took longer than anticipated but it was a governmental agency that was the holdup not the people at Gateway. I would recommend to anyone looking to refinance or get a mortgage to use Gateway.
Reviewed July 2, 2019
We are so pleased with Gateway Mortgage Company and Carol **. She walked us through the process with ease explaining every step. We would recommend them to anyone wanting an efficient knowledgeable firm with the client being their priority, smooth process with amazingly quick closing.
Reviewed July 2, 2019
Not one single stressful moment in all of our mortgage process! Ben ** was awesome to work with. We will only use Gateway from now on! Everyone always says buying a house is stressful. Not for us! We were able to sign most thing electronically up to closing which made the process very efficient.
Reviewed July 2, 2019
I was absolutely shocked at how helpful Gateway Mtg was! I thought I would never be able to own a home, and they made it happen! EXCELLENT service!!!! They treat you like family! I now have a home for my four kids and myself and as a single mom that's a pretty cool thing to tell people. I wouldn't go anywhere else for a mortgage and I will tell everyone I know to contact them! They walked with me through every step and explained everything. It was seamless!
Reviewed July 2, 2019
Cody and the team at Gateway made my first time home buying experience fun and easy. I was afraid because I didn’t know what to expect and thought it was a hard process but it wasn’t because I was taken care of by the Gateway team. They all were very responsive and professional. Thank you Cody and Gateway team for making home buying easy for me and my family!!!
Reviewed July 2, 2019
I recently purchased a home with Jimmy **. Mr. ** was helpful, professional, and made the whole experience easy. I would recommend Gateway Mortgage to anyone looking to purchase a home. Mr. ** was pleasant and honest. Everything work out great and I am loving my new home.
Reviewed July 2, 2019
As a first-time real estate investor with a little natural trepidation, I really needed to have a good first experience. The Bighaus team delivered an absolute seamless process - way easier than previous experiences financing my own primary residence. I cannot state it more emphatically, Team Bighaus made the process so easy and provided exceptional guidance, taking into consideration where I am today and what my longer term goals are.
Now that I have my first single family closed, Steve is already working with me on where I need to be to purchase my next one. And I have to give a huge shout-out to Melodie who was prompt, friendly, and professional in every single interaction moving things through underwriting. We met every milestone and closed right on time. These folks are so responsive, and they totally take ownership of every task they possibly can. That was huge since I have a demanding full time day job. I expect to be working with Team Bighaus very soon on my next acquisition. You should too!
Reviewed July 2, 2019
This entire process was so smooth and easy! Greg coached me the whole way through and I really trusted him. I was very impressed with the professionalism yet friendly attitude of everyone we worked with. Would definitely recommend! I will be sure to tell my friends and family about this wonderful company and the great experience we had with them!
Reviewed July 2, 2019
I had an absolutely phenomenal experience with Gateway Mortgage! I was dealing with a different loan company before Gateway and had a bad experience, but Gateway was able to quickly get me back on track to close by my preferred closing date!!! Toby and Elissa were so nice, professional, and always responded within an hour or less whenever I reached out. I HIGHLY recommend Gateway to help you get your home!!
Reviewed July 2, 2019
My wife and I just bought our first home and coming into the home buying experience, we were definitely intimidated by the process. Our experience with Gateway Mortgage Group, however, absolutely exceeded every expectation we could have had. From square one, we were treated so kindly and with such great understanding of my wife and my inexperience with the home buying process. We were walked through, step by step, and it could not have been a more pleasant experience. We are so appreciative of how thoroughly and intentionally they worked on our behalf and we will exclusively recommend Gateway Mortgage Group to anyone we know who will be buying a home soon.
Reviewed July 2, 2019
This was the second time I have used Brent ** for generating my home loan. He was great both times. His communications along every step of the process was excellent and I would recommend him (Gateway) for anyone considering purchasing a home loan.
Reviewed July 2, 2019
Amul ** is all I have to say. He was knowledgeable, patient and kind. He guided me through the process from start to finish and now he is helping others that I know. My house is now a home all due to his wonderful professionalism.
Reviewed July 1, 2019
I recently went through the home buying process for the very first time, and let me tell you it can be a little bit intimidating. With all the questions I had and everything I didn’t know about the process as a whole, it was invaluable to have someone I could trust to help me through this. And that’s exactly what I found at Gateway Mortgage. Dave was there day or night, answered any questions, and generally made this whole experience the best it could have been. Thank you Gateway, and thank you Dave, I’ll never forget it. Jesse
Reviewed June 30, 2019
Overall, my experience with Gateway was good. That happened a lot quicker than what I thought it was possible and it was a lot smoother, too. And from what I’ve heard from other people that bought homes, it was kind of a hectic, frustrating process, but it wasn’t. I didn't feel that way. Their process was good. It was just up to me to get the documents as fast as I could. The documents were sent to underwriting a week and a half before my closing date. I was late on getting some documents they were needing. The rep I dealt with kept me posted throughout the process. She answered all the questions I had. I’ve got my house now. I would definitely recommend Gateway to family or friends.
Reviewed June 29, 2019
It was my 1st time buying an investment property, Gateway Mortgage Group have made the loan application process a stress free experience. They are also able to close loans that the big traditional banks can't. I am on my 2nd property now and I am still with Gateway.
Reviewed June 29, 2019
We bought a new home. We were previously with Gateway so we went with them and obtained our mortgage. The application process was easy. We applied for it, emailed, and waited for it. The whole process took about thirty days.
Reviewed June 28, 2019
Candi was very professional and helpful. I had lots of newbie questions as a first time buyer and probably a few more than normal being a somewhat detail oriented person. Candi ran all the numbers and showed me how easy my home buy would be. When I had more newbie questions about the closure paperwork she walked me through everything so I knew what it all was and didn't have any surprises on closing day. The application and processing was all handled without incident or hassle. I just left everything to Candi and reviewed/signed stuff when she needed me to. Hassle free experience. I would recommend for anyone.
Reviewed June 28, 2019
Elaine ** [Loan Originator, NMLS **] and her team is GREAT! She is very knowledgeable, humble, kind, and just AMAZING! She always makes me feel at ease, and strive to have the process easy, fast, and convenience from the start to the very end. Thankful to have found Elaine and Gateway Mortgage Group!
Reviewed June 25, 2019
This was my first time purchasing a home the process was so easy all because of John **! He did all the research to help us find the best path to take on this home buying journey! I will recommend Gateway Mortgage every time!
Gateway Mortgage Group Company Information
- Company Name:
- Gateway Mortgage Group
- Website:
- www.gatewayloan.com
