Carrington Mortgage Services

Brandon ** provided me with excellent customer service during the refinancing of my mortgage. He was not only professional but also very polite and friendly with me in every interaction. He was very proactive in getting the process moving and keeping everything flowing. He was willing to step in and assist me even when his part of the process was complete!! When I had a family emergency, he kept the lines of communication flowing so that I was able to take advantage of the opportunity to refinance. I never once felt pressured by him. I really appreciate Brandon's help and his prompt responsiveness to all of my questions! Carrington Mortgage is very fortunate to have an employee of the quality and caliber of Brandon ** working there.

Thankful that Carrington reached out to me to lower my interest rates. Initially when I got my mortgage my credit was less than perfect and my interest was pretty high however my credit score improved over the years and that’s when Brandon from Carrington reached out to me. He explained everything in detail and gave me his office contact and cell phone number just in case I had other questions. Being able to text him when I was working was great way for me to communicate so minor details. Closing was done where and when I wanted. I really appreciate how effortless this process was and my refinance rate is low enough that can pay off my loan faster than I anticipated!!!

I am skeptical by nature. But working with Gregory ** was a good experience. He helped us secure a great rate with little cost to us. Carrington picked up almost all costs associated with the mortgage. Further we were able to close quickly. Thank you Carrington and Gregory **. I also wanted to mention that after the loan closed, I needed to set up an automatic payment plan and was able to do that online. I had trouble because my closing loan number was not the same as my Carrington loan number, but their customer service rep was able to walk me through the procedure. So, I would recommend Carrington to my friends and anyone looking to get a professional mortgage deal.

I was looking for a house to purchase and found Carrington Mortgage Company through the recommendation of my brother-in-law who was a lawyer. I was very skeptical at first, but after reading a lot of reviews about them from different websites, I was finally convinced to go with them. They walked me through the documents that needed for the purchased, negotiation and refinancing process. Their communication was also impressive, they kept me updated with the progress and they were also very responsive to all the questions I had and explained everything to make sure I understand everything very clearly. My entire experience with Carrington Mortgage Service is absolutely great and I highly recommend them to anyone looking for an honest and reliable mortgage broker.

I’ve never been here personally, BUT I have dealt with Carrington and my experience was EXCELLENT... Even better than I imagined. 2 months ago I started the home buying process with my loan officer, Justin ** and Angie ** our loan processor. Let me tell you about Justin first, he’s caring, compassionate, and was there for me every time I needed him. When I felt discouraged, he lifted my spirits and reassured me that everything would be ok, he was great with me...

My mortgage was sold by Bank of America to Carrington. First year was uneventful. Then I started receiving notices of insufficient payment and penalties. I've always paid my mortgage via online banking approx. 2 weeks early so as never to have late payments. When I was out of town for an extended period, my rate changed. My original payment had already been scheduled and thus was paid at original rate...which was more than new payment! Instead of contacting me, my payment was applied to principal and the payment that month considered overdue! I have had 4 different situations of this occurring as my payment keeps changing.

This company does not even deserve a 1 star. They are horrible at paying bills. I cancelled a homeowners policy, sent them all the requested documentation and they still paid on a closed policy. They say when a bill comes in they just pay it. They admitted to having the cancellation of the old policy, but yet did not reach out to me for any clarification.

I have asked many times in writing, email and by phone to please update my credit record and remove the RED Bankruptcy Notice on my monthly statement. It has been 6 months and I have provided all the requested and pertinent documentation to them many many times and nothing. I know for a fact that they keep notes on all your calls, emails, and letters but they don't care about updating their customer's credit records. I think is a way for them to keep you suppressed and locked with them.

We were closed within around 15 days of calling to discuss our refinance option. The whole process was very easy and our loan officer was knowledgeable about everything. The interest rate was good and I would definitely recommend Carrington for all of your mortgage needs.

We currently have a loan with Carrington, we decided to refinance and we were looking into Quicken Loans. Leslie ** reached out to us and has made us completely feel not like clients but more like friends and family. We have dropped Quicken Loans and because of Leslie, we've chosen to stay with Carrington.

We have worked with Austin on two separate occasions and both times he went above and beyond to help us with our refi. He was always friendly and answered our questions in a timely manner. Thank you so much Austin.

Chad ** and Whitney ** made the refinance process very smooth and issue-free. I was provided with various refinance options and was free to pick which option best suited my needs. I would highly recommend CMS for home mortgages.

Your Best Catch Recommendation: Both the loan officer & loan processor were the best. Shawn ** in Scottsdale Az was very knowledgeable about the products when I called to see what was available to us before we shopped around. Tiffany ** also was very knowledgeable about the docs and was able to answer all of our questions. I never felt pushed or stupid. I received excellent service (clear explanations, great follow up, very courteous/ polite). I worked for a Bank for 23 years and was very pleased with their support and how I was treated as a customer. Thank you, Denise.

I called to see if I could get an extension on ONE payment, after 9 years of never missing a payment, following a MVA (not my fault) that caused an injury and unforeseen expenses. I received no help, all I got were continuous "no we can't". I spoke to two different people, they sounded like they were reading from a paper. They both just kept repeating the same thing over and over again no matter what questions I asked. They never provided me with any alternatives. They made it their job to just get me off the phone. I will be transferring my loan at the first opportunity. Poor mortgage service, even worse customer service. Don't get a mortgage through these people. I'd give them 0 stars if I could!

Christine **, our Loan Officer, is an amazing person and she guided us with her knowledge and professionalism! She provided outstanding service throughout our entire mortgage process!! We highly recommend her to anyone looking to purchase a new home! Thank you Christine!! We love our new home!! Matt & Allison **

Being a first time homebuyer and also 203(k) renovations loan I was uncertain about many aspects of what to expect. With an unfortunate turn of events with both my first HUD Inspector and Contractor, it was Debra ** that smoothed out all the rough edges. Never aggravated when I called sometimes twice daily, always immediate in answering questions or getting the answer in a timely fashion!! I could not have survived this process without her! I recommend her highly to especially first time homebuyers!!

Good use of technology by qualified staff for smooth, timely processing of loan. Prompt and courteous responses at all levels including local appraisal and closing (loan office in California - property in Florida).

ONLY 2 REASONS WHY THEY SUCK!!! They really are that stupid & just don’t know what they are doing or they are a group of haters trying to hold you back & waste time & $! My opinion haters because nobody is that stupid!

The agent who started my refinancing case gave me the facts, cost and qualified me right on our first phone talk. From there on there was a series of basic documents requested and then straight to closing. Took about 4-5 weeks. I was able to shorten my mortgage term to 15 years and lower my APR to 4%. Bottom line, it was simple and saved ton a money. I will recommend this company to anybody who is looking to save some bucks.

I have dealt with a Carrington Mortgage on three houses and two refinancing deals. They have always gone above and beyond each time. Chase and Rebecca are two of the most customer driven and professional people I have ever dealt with. Highly recommend!

I'm just sick to my stomach about what this company has done to me. I divorced after a 20 year marriage. My ex wife took out a equity loan while we were together. To my knowledge the loan was never used as I received no payment requests from them or any kind or a statement on the loan. She then defaulted on the loan and filed bankruptcy. After the divorce my ex quit claimed the property to me alone. I was told by Carrington to apply to get her name off the loan. Carrington refused to do that unless I refinanced so I tried and they kept putting me off with excuses. After many months I quit trying. Now I get a message that lien is being foreclosed on. What the heck?

They always there for me and they give me all the information what I was asking for quickly answers. All the personnel that was involved was so nice and professional. They have good skills to work with the customers.

Avoid this company at all costs!!! I got behind. Was told not to worry. Just pay a little extra each month. This caused even worse issues. I was threatened with foreclosure. I took money out of my 401k. Paid well over what was required. They posted that payment 20 days later are showing I am 4 months behind. This is absolutely impossible. It is a never ending NIGHTMARE.

I was approached by Brian **, Loan Officer about refinancing my current mortgage under better terms. We were able to come up with a plan that will save money, lower my payment slightly and with very little personal cost. Brian ** was extremely professional, knowledgeable and a pleasure to work with. I was very happy with my experience.

We were attended to immediately with such professional support from the people who represented Carrington Mortgage. Anytime I encountered a problem, I would email or call them and I had a response right away. Even with the person who helped us close the paperwork, was very helpful.

Reports late to credit bureaus when you pay on time. We have to dispute their reporting every single month! Company sends daily emails begging us to refinance and even sent us an email this morning telling us our loan was an adjustable rate and didn’t we want to refinance to a fixed? (We have a fixed!!!) A couple months ago when I called them to confirm they had received my payment, the lady went into an automatic questionnaire trying to trick me into answering questions to set up a refinance. Such a scam company!!!

I worked with Brian ** in refinancing my mortgage to use my home's equity to pay off some larger expenses I had on my house. Brian was always prompt in answering my questions (by phone and email) and was always professional and friendly. He is a plus to the company's good customer service.

My husband and I recently refinanced our USDA loan for a VA loan to cash out for needed home repairs. Our loan officer was Kerry **. He was very easy to work with and kept us informed of all that we needed to do. Kerry guided us through the process (some of it was a little tricky but he was great) and we were able to lower our interest rate and close with no problems. The repairs are in the process of being completed at this time and we are happy with our decision to stay with Carrington for our refinance.

Our mortgage through Nationwide was sold to Carrington Mortgage Services. I had been traveling since December and returned in April to the news and calls on my caller ID stating Carrington. No actual message was left. All calls and then hang ups. I get the mail this week and 2 envelopes with my name and then my husband's, from Carrington. I recognized the name from caller ID. Learn my mortgage has been sold. They offer 4 different ways I can pay (all costing me additional monies). I decline that and tell her I will put a check in the mail that day. I did, for the full $1900 (for March & April).

Jim ** and Shannon ** were two of the most professional colleagues that I have ever worked with on a project of this magnitude. They both kept me up to speed with every aspect of each transaction. I have never been more satisfied with an outcome that practically had me pulling my hair out with anticipation, yet graciously maneuvered with utmost sincerity and promise. I believe that because of this experience I will certainly handle my finances better in the future. Thanks, Jim and Shannon, along with others who helped secure the process from beginning to end. Carrington Mortgage, you're the best. Yolanda