Carrington Mortgage Services

I have been on the phone for hours with Carrington Mortgage Services. They needed to send a signed document to an organization. They have, so far, sent the document for ANOTHER person. Hence, personal information is being sent and shared with those that should not get that personal information. And, still... they have NOT sent MY information as requested. I am on the phone for the fifth time. NOTE: YOUR personal information may be faxed to someone without your knowledge and permission. I have seen personal information for three people so far, including phone numbers, account numbers, names, addresses, etc. This is unacceptable. Meanwhile, I am still trying to get them to send the correct fax with MY information to the organization that requested it. Horrible service!

Carrington bought our loan from Bank of America last year. I pay my mortgage EVERY month and without missing 1 single payment since 2001 but pay when we receive our social security check every 3rd Wednesday of every month. Because I pay after the 1st when the mortgage is due, I’ve accrued late fees monthly now amounting to $2050.00 since Carrington took over. I also received a “Notice of intent to Foreclosure” with options for apply for a Loan modification, mortgage assistance, decide for short sale or Foreclose. Of course at our age, 78 and my wife 77, we applied for mortgage assistance in hopes to stay in our home.

Fast process and exceptional service! I really appreciate working with this company, everyone was nice, professional and were always ready to help. I have nothing bad to say about this company, but it was absolutely one of the best experience I ever had. We're very happy to get us everything we wanted especially when we decided to refinance our house. Thank you so much Carrington Mortgage for everything!

It was such an amazing experience for us! Everyone was always willing to help, very professional and responsive as well. The entire process was really quick and pretty much convenient. Thank you so much for the great customer service we received!

I would like to thank Carrington Mortgage for helping us with our first house purchase! I recently worked with Carrington Mortgage for a house loan and I can honestly, they're one of the best mortgage company I ever dealt with, competitive rates and easy process. I received a great level of service, everyone was so friendly, very accommodating and were always ready to help. Everything went smoothly and completed professionally. Will definitely use again!

Carrington purchased my mortgage from CitiMortgage several years ago. CitiMortgage allowed us to make bimonthly payments as well as pay extra on the principle so that we could pay off the mortgage early. Carrington refused to let us do the same. I was told that they didn't have the capability. In the years that Carrington had our mortgage, even though we had a few financial difficulties, we never missed a payment (although a payment may be a day or two late due to their wonderful computer system). They also charged us fees when the mortgage was late and it was their fault (usually because their computer system was down).

I was looking for a house to purchase and found Carrington Mortgage Company through the recommendation of my brother-in-law who was a lawyer. I was very skeptical at first, but after reading a lot of reviews about them from different websites, I was finally convinced to go with them. They walked me through the documents that needed for the purchased, negotiation and refinancing process. Their communication was also impressive, they kept me updated with the progress and they were also very responsive to all the questions I had and explained everything to make sure I understand everything very clearly. My entire experience with Carrington Mortgage Service is absolutely great and I highly recommend them to anyone looking for an honest and reliable mortgage broker.

This company is a joke. Due to loss of job we fell behind on our payment. During this time we had water damage to our kitchen cabinets and had to file ins. claim. Insurance company sent the check and we contacted Carrington our the insurance claim. They stated since the mortgage was delinquent that OUR MONEY would be monitored (BS). Spoke with several CSR and they stated for the claim not to be monitored and not to have a licensed contractor. We will need to pay the past due balance. We did exactly that after verifying the loan was current. We were informed they would endorse the check and send back to us.

Working with Carrington Mortgage Service is such an amazing experience. This company did an amazing job of handling my refinance process. We recently had refinanced our house and been with them for a couple of months now. I never had any problem regarding with the communication through the entire process. Everyone was always ready to help and from start to finish, they're always been very accommodating and professional. Would gladly recommend them!

Carrington Mortgage Services did an amazing job of handling my refinance process. The agents were all great and handled everything very smoothly and had no problem with them, from start to finish. Any questions I had in mind was answered very quickly and thoroughly provides information that we needed to know about refinancing. Thank you so much to each and everyone from Carrington for helping us.

BEWARE!!! This company is a rip off. My mortgage was sold to them a few years ago. I was getting emails and mail about refinancing so I decided to give it try with debt consolidation and extra cash out. I was told to pay for a appraisal which cost $495. Then an issue came up about my student loans which are in deferment. After all this it was suggested that I do a streamline refinance which does not require a appraisal and that I was basically on my own with the $495 I paid. Horrible customer service.

I’ve never been here personally, BUT I have dealt with Carrington and my experience was EXCELLENT... Even better than I imagined. 2 months ago I started the home buying process with my loan officer, Justin ** and Angie ** our loan processor. Let me tell you about Justin first, he’s caring, compassionate, and was there for me every time I needed him. When I felt discouraged, he lifted my spirits and reassured me that everything would be ok, he was great with me...

My partner and I finally decided to refinance our property and we are truly happy for having Carrington Mortgage Services to help us. They worked quickly to get us everything we needed and I am very impressed with the communication, they kept us well updated all throughout the entire process. Great experience overall! The one that I would definitely recommend!

Impressive! I am pretty much happy with the experience I had with the Carrington Mortgage Service. The company went beyond our expectations and did a great job of handling our refinance process. The agents were absolutely professional, very accommodating and the communication was fantastic! Fast and such an excellent experience! Provided us with everything we needed and we can't say enough how great the service was. We always felt like we mattered. Thank you so much.

Great experience I had so far! Working with Carrington made our refinancing more easy and very convenient. They were able to respond to our calls and emails promptly and they were very fair and extremely professional. Much better service than other mortgage companies I dealt with. I am extremely satisfied with my experience with this company and would love to recommend them!

Very quick and easy loan process! Working with Carrington staffs was fantastic. I am very amazed with the quality of service received and they were able to answer all questions asked. Was able to refinance our house within a couple of weeks and extremely pleased. Thank you so much!

I had a fire to my home in December 2017. I contacted the Loss Claims Department and filled out the proper paperwork to rebuild. I've been trying to get an inspection done from Carrington for 3 weeks and no one can provide me with a supervisor. I've also been given an advocate email with no response for over a week. My contractor has halted work because of this. They are holding a large amount of my insurance money. A considerable amount more than what is my mortgage. Totally unacceptable.

Carrington Mortgage took over my loan from Bank of America July 2016. January 2017 I was unemployed but manage to make my mortgage payment through March. April was unable to make payment, I was hired in April, received my first check 05/18/18, made my April payment. I told Carrington Mortgage I will make 2 payments in June. I received 2 letter the same letter from Carrington stating Notice of Intent to Foreclosure. They sent this letter when you are 30 days delinquent. Today 06/21/18 I received a letter typed on my first door after telling this me they will have 2 payment on 06/29/2018.

Carrington Mortgage preys upon those who have lower credit scores, they will try to take advantage of you especially if you appear to be desperate. I was one of those desperate people, around 2 weeks ago, I applied to get a loan with them and when I sent the paperwork to be looked at by a real estate lawyer he told me to run. I have a VA. They wanted to put me in a FHA with an interest rate of almost 12% for 30 years.

Carrington Mortgage bought my mortgage from Bank of America in Feb 2018. When I went to pay my first payment with Carrington, they didn't even have an account number for me. They said to put my BOA account number on my check. I had to mail a check because they did not have my account online. When I finally was assigned an account number and went to make my next payment online, they charge a $5.00 fee to pay your mortgage online. They charge a fee for every kind of way to make your payment unless you send a check to them or have auto draft. I signed up for auto draft for the next payment. She I scheduled the next payment, my normal monthly payment showed what I had been paying for over a year.

Great service! Extremely friendly and they were able to answer all our questions and responds to our calls and emails in a convenient way. Everything went smoothly and never had any problem working with the employees from Carrington. I am extremely impressed with the service, they were very quick, proficient, honest and very reliable. I thank everyone who help us with refinancing our home and can't say enough how grateful we were for having this company!

This was a standout amongst other experiences we've had! The staff who took care of us were very knowledgeable and were very easy to reach by phone or email. They really made the whole process easy and stress-free. Decided to purchase a new house and this company was able to help us with ease. Thank you so much Carrington!

Don't use this company. They are unprofessional and do not help their customers, they put you in a negative state just to approve you for a loan mod. Credit report tanked over 100 points. Stay away from them, they're crooks.

Positive experience. A great company with, very extremely expert, prompt and honest employees. Gave us a good advice about purchasing our new home and was dependably receptive to my calls and emails, also returned my messages quick as could be expected under the circumstances. I had an incredible experience with the whole process and so far had no problem with the service they provide!

It was truly a pleasant experience having this company help us with our home loan. My wife and I decided to refinance our home and the people who assisted us from start to finish made the entire process significantly less stressful than I thought it would be. We had been extremely satisfied with the experience we had with Carrington Mortgage. They've been very helpful and professionally - they did an amazing job.

Carrington mortgage are horrible liars. I was told I would receive a call from the company about my lien release almost a month ago and I received nothing. My loan was paid in full and 3 months ago still a damn lien!!! Stay away from this company!!!

I gave them 1 star, because 0 stars are possible. My mortgage was sold to these people by BoA. I have no issues before but now they seem to try everything to keep you from paying your mortgage. I was told that the transition would be easy and the terms would all remain the same, such **. When asking to escalate a call to management or a supervisor they ask you to fax the request and someone will return your call, everything is recorded (according to them) but you have to fax to request a transcript of conversations, they are quick to want to know your financial status --> why? Because they are banking on a foreclosure. I now have to Western Union my payments because they won't take them over the phone, online or by check. And credit is posted to your account a day late... DO NOT do business with this company!! And if you are stuck, like me, seek to refinance with a more legitimate, customer-friendly company like I am doing now.

Had issue with this company since day one with my escrow. It feels like nobody in the service department knows anything about how escrow works. In March I received an email that my mortgage went up $500 because they miscalculated my escrow last year. Even after running my analysis several time they kept telling me that I came short of the property tax. Apparently, they used my 2016 prorated rate for my 2017 property tax, which they had to add the difference they paid in 2018 escrow.

I would recommend Carrington Mortgage Service without any hesitation. Everyone was fantastic, easy to deal with, professional and very trustworthy. They were very helpful during the whole process of refinancing our house. It was absolutely a pleasure working with this company and they were able to help us the way through. Thank you so much!

Not the best mortgage company in terms of helpfulness of their staff. My mortgage was sold to Carrington Mortgage in 2016. The first issue we had with them was that no one from Carrington told us that they do not use our escrow money to pay our HOA bill. Bank of America did this, and we were told by Carrington that nothing in terms of payment amounts, escrow, etc. would change. We were then hit with a late fee from our HOA company because Carrington did not use our escrow money for it. When I asked Carrington to reimburse me my late fee, the associate said Bank of America would need to that because they misinformed me. This is completely incorrect, I was hit with a late fee because Carrington did not communicate this.