Carrington Mortgage Services

I had experienced a divorce and the home was awarded to me. My current loan was being serviced Carrington MS and they were my first choice to refinance based on prior experience. My initial contact was with my loan officer Ben ** who was knowledgeable, informative and helpful. As I progressed through the application process, we experienced many hurdles related to refinancing after a divorce. Ben was incredibly patient, helpful and took the time to ensure that I understood my rights as well as the "next steps". I am convinced that I could not have completed the process without his assistance and guidance as there were many days during which I sent multiple emails requesting clarification and he always responded in a timely and respectful manner. I am very satisfied with all the departments that interacted with during the refinance process.

Brandon ** provided me with excellent customer service during the refinancing of my mortgage. He was not only professional but also very polite and friendly with me in every interaction. He was very proactive in getting the process moving and keeping everything flowing. He was willing to step in and assist me even when his part of the process was complete!! When I had a family emergency, he kept the lines of communication flowing so that I was able to take advantage of the opportunity to refinance. I never once felt pressured by him. I really appreciate Brandon's help and his prompt responsiveness to all of my questions! Carrington Mortgage is very fortunate to have an employee of the quality and caliber of Brandon ** working there.

Thankful that Carrington reached out to me to lower my interest rates. Initially when I got my mortgage my credit was less than perfect and my interest was pretty high however my credit score improved over the years and that’s when Brandon from Carrington reached out to me. He explained everything in detail and gave me his office contact and cell phone number just in case I had other questions. Being able to text him when I was working was great way for me to communicate so minor details. Closing was done where and when I wanted. I really appreciate how effortless this process was and my refinance rate is low enough that can pay off my loan faster than I anticipated!!!

I am skeptical by nature. But working with Gregory ** was a good experience. He helped us secure a great rate with little cost to us. Carrington picked up almost all costs associated with the mortgage. Further we were able to close quickly. Thank you Carrington and Gregory **. I also wanted to mention that after the loan closed, I needed to set up an automatic payment plan and was able to do that online. I had trouble because my closing loan number was not the same as my Carrington loan number, but their customer service rep was able to walk me through the procedure. So, I would recommend Carrington to my friends and anyone looking to get a professional mortgage deal.

From the first day I contacted this company to the last they were nothing shy of supportive, helpful, informative and amazing. They walked me through each step and told me exactly what I needed to do to get my loan. I don’t have great credit but they helped me air it better to be approved. Told me exactly what I needed to do to improve my score. Glen was an awesome loan officer who answered the million questions I had with no issues at all. He was very quick to respond too. This lender made a dream come true and helped me be able to purchase my first home. I would recommend them to anyone.

Beware of Carrington Mortgage Services, they seem to churn existing HO policies for more expensive ones. I've had 5 loan servicing companies so far, and only CMS has had an issue with my HO policy. They finally paid the renewal after I spent over 20 hours going back and forth with them. Their CSRs tend to be rude and unhelpful.

My mortgage started out with Chase. I had them for 12 years with never a late payment nor an issue loved them. Then they sold my loan to Carrington. Their customer service is not very helpful, if you make a payment by phone with automated system they charge you $10.00 to make a payment by internet they charge you $5.00 but my biggest issue with them is that every single year they have had my loan (3 now) they state my escrow is short and raise my payment. I understand escrow can go up but when I had Chase the most they ever told me it was short was $20. Carrington is stating it is short $440! And are going to raise my monthly payment by over $60 a month! How is it that short when they said it was short last year and it went up and now they say it is even more short now?

Carrington Mortgage Services, LLC is my current home loan provider since Q3 2018, before it was Bank of America and I regret why Bank of America sold my loan to Carrington. Today (01/15/2020), looking at my bank statement I noticed that instead of deducting regular monthly mortgage of $807.35 from my account they have deducted $1,114.48 (extra $307.13). I called Carrington and left my phone number and then a customer care representative called me back at 5:20PM EST. She was extremely rude, she explained me in most unprofessional manner that my escrow account is currently negative by 1,400$ since April last year as they have put a "Forced Home Insurance", (which I already had from American Capitol) and going forward to adjust the escrow that they will charge this extra 307$ every month. And that's the major component in increase to my monthly payment.

The original loan was and still is in my mother's name whom has passed away. Inevitably Partington bought the loan from Bayview. At that time I was current on payments. Carrington claims I was behind at time of them obtaining the loan. Not true. Now that the loan is due to be paid off in June of 2020 carrington is claiming I'm behind 3 payments. Trying to get the property is what's up. I have all of the money order receipts to prove otherwise and yet they still claim I'm behind. I do not recommend this company to anyone. Go a mafia loan shark first because they will upfront and honest as to where carrington isn't. I will never deal with this company again. If they purchase another loan I'm attached to I'll sell whatever it is just to get rid of carrington. Rating them piss poor.

Our mortgage was sold to them by Chase & we weren't informed by anyone & now almost 3 years later they supposedly foreclosed on our home Dec 8th without us being informed until yesterday. From June of last year till Dec 1st '19 we've sent them $4,540 dollars but according to them we are 5 months behind on our mortgage, but now all of a suddenly they are sending our payments back to us one at a time saying that they are unable to identify what funds are intended for. We've been sending them like that since 2006 & putting our account # on them all the time to chase in Phoenix Az.