Carrington Mortgage Services

John was assigned as my loan officer after a difficult and challenging 3 months trying to refinance my loan. John was familiar with the unconventional loan/deed issues that were occurring. After reaching out to me initially to start a new loan application John provided a smooth path through my refinance process. He was always professional, knowledgeable, patient with my many questions and lack of understanding the refinance process. He was available and provided prompt responses to my calls and emails. I will definitely rate John as a 10 on your customer service survey and nominate him as a Best Catch! Thank you John!!

I contacted Carrington Mortgage Services to refinance my existing loan, upon calling I was connected to a loan officer, Ben **. He made the process so easy and so smooth. I highly recommend Ben as your loan officer. Ben was very professional, knowledgeable, kind and responsive. It was an absolute pleasure to work with Ben and the loan processor Julie **, who finalized all the paperwork in a timely manner. I was very happy with her help as well. I would refer all my family and friends for any mortgage services they made need. Very satisfied client. To Ben and Julie, It was a pleasure doing business with you! I have been so impressed by your thoroughness, detail and consideration. I appreciate everything you’ve done for my family and I. Thank you again for such a great experience.

The past 19 months have been very difficult for me (COVID/medical issues) and I got behind in my mortgage payments. I was recently granted a forbearance for my mortgage and I called to see if there was anything that I needed to do and to say "Thank You!" From the moment that Belinda answered the phone I felt like I was a person and not just a loan number. She was bright and cheerful and professional in everything that she did. Belinda explained everything regarding my situation and made certain that she answered any questions that I had. I was so relieved by the end of the conversation that I became tearful (but they were tears of relief and happiness). Belinda treated me with respect and dignity. She is a true credit to your company and I look forward to working with her.

Maricela is a true gem. She was very helpful and considerate to our situation. I believe in Carrington Mortgage as a homeowner's partner and not just a mortgage company. If Maricela ** is representative of all Carrington Mortgage employees, then all under the Carrington Mortgage umbrella are safe to know that they have a partner in their corner that understands the plight that honest homeowners are going through during these unprecedented times. A partner that will go out of their way to help homeowners to work through this difficult time and get back on their feet.

Belinda made me feel like she actually cared about my situation, and I felt that she really wanted to help find the best solution for my family's needs. Very informative and full of helpful suggestions. She answered all my questions I had at that time. I wish there were more people like her to talk to, especially when dealing with something as big as a Morgage. I would say, even though my situation is stressful, Belinda made it seem possible to get my behind Mortgage problem fixed. I definitely think if there is a person who deserves special recognition, it should be Belinda!

I stayed on hold for 30 min and then was hung up on. I can't get back in to speak to anyone. People playing with my money here. My mortgage went up 200 bucks and I've only had the loan for six months on a fixed plan. I just wanted some answers and still stuck without. Someone needs to contact me back but I doubt they will. I had no choice but to use them since the loan was sold to them. This company is awful.

Since my loan was sold to this company I have had nothing but frustration and mistrust. A few years ago I started sending 2 payments; one for monthly payment and one for extra principal payment. They never credited my monthly payment and it took weeks of daily phone calls, a trip to the bank, and numerous faxes to prove I paid. They didn't like the printout from the bank I faxed to them showing the cleared check. They alluded to the fact that since I was late they would report me to the credit bureau and I could go into foreclosure. It caused me a lot of mental stress. Recently I sent a check and it took 2 weeks to process. I called customer service to find out what happened and it turns out they changed the mailing address once again where to send the check for principal payments.

Carrington Mortgage is just like a fast used car dealership. Fast talking, shows all the shinning things and makes a lot of promises. Unfortunately, with the fast smooth talking points a lot is missed by a customer. Paying for points should be an initial talking conversation especially if you have good credit. Customers should not need to keep contact loan originator or process or for more updates.

As a veteran, I'm appalled by the way we have been treated. Our loan was transferred over to them two months ago and they never paid our insurance. I have been fighting with them for 4 weeks to get that paid. No one knows what is happening and now I have received a letter telling me they are purchasing insurance for me because I have no insurance. Apparently, I'm not even on their "insurance department" computers which is insane. If you don't have to have a loan with them DON'T.

She helped in absolutely every way she possibly could for us. We have suffered two major losses (both our fathers) and survival of Covid-19. At some points we weren't sure up from down but this Lady was a light in our darkness. We hope on some way she will be recognized for all of her work for she was heaven sent for us. Very professional and knowledgeable employee. A definite asset for your company to keep in our opinion.