Carrington Mortgage Services

John was assigned as my loan officer after a difficult and challenging 3 months trying to refinance my loan. John was familiar with the unconventional loan/deed issues that were occurring. After reaching out to me initially to start a new loan application John provided a smooth path through my refinance process. He was always professional, knowledgeable, patient with my many questions and lack of understanding the refinance process. He was available and provided prompt responses to my calls and emails. I will definitely rate John as a 10 on your customer service survey and nominate him as a Best Catch! Thank you John!!

I contacted Carrington Mortgage Services to refinance my existing loan, upon calling I was connected to a loan officer, Ben **. He made the process so easy and so smooth. I highly recommend Ben as your loan officer. Ben was very professional, knowledgeable, kind and responsive. It was an absolute pleasure to work with Ben and the loan processor Julie **, who finalized all the paperwork in a timely manner. I was very happy with her help as well. I would refer all my family and friends for any mortgage services they made need. Very satisfied client. To Ben and Julie, It was a pleasure doing business with you! I have been so impressed by your thoroughness, detail and consideration. I appreciate everything you’ve done for my family and I. Thank you again for such a great experience.

The past 19 months have been very difficult for me (COVID/medical issues) and I got behind in my mortgage payments. I was recently granted a forbearance for my mortgage and I called to see if there was anything that I needed to do and to say "Thank You!" From the moment that Belinda answered the phone I felt like I was a person and not just a loan number. She was bright and cheerful and professional in everything that she did. Belinda explained everything regarding my situation and made certain that she answered any questions that I had. I was so relieved by the end of the conversation that I became tearful (but they were tears of relief and happiness). Belinda treated me with respect and dignity. She is a true credit to your company and I look forward to working with her.

Maricela is a true gem. She was very helpful and considerate to our situation. I believe in Carrington Mortgage as a homeowner's partner and not just a mortgage company. If Maricela ** is representative of all Carrington Mortgage employees, then all under the Carrington Mortgage umbrella are safe to know that they have a partner in their corner that understands the plight that honest homeowners are going through during these unprecedented times. A partner that will go out of their way to help homeowners to work through this difficult time and get back on their feet.

Belinda made me feel like she actually cared about my situation, and I felt that she really wanted to help find the best solution for my family's needs. Very informative and full of helpful suggestions. She answered all my questions I had at that time. I wish there were more people like her to talk to, especially when dealing with something as big as a Morgage. I would say, even though my situation is stressful, Belinda made it seem possible to get my behind Mortgage problem fixed. I definitely think if there is a person who deserves special recognition, it should be Belinda!

There was some confusion due to personnel changes. Once I began working with Stacey, everything ran very smoothly. It was easy to communicate with Stacey & receive prompt updates. Stacey was fantastic, don't lose her!

Jeff is the best of the best! He kept me updated on every step of my refinance and even when we hit a massive roadblock, he was there through it all. He's thorough, easy to speak to and understands the process and how stressful it is for the borrower. I can't sing his praises enough! Carrington has a great employee and he deserves all the recognition of being the best representative for your company!

I can't say enough about the professionalism, knowledge and excellent customer service Tom gave me. I truly appreciate Tom listening to me and assisting me in my time of need and giving me a peace of mind and hope. Tom's customer service is excellent! I can't thank him enough. God bless you Tom in all you do.

My mortgage was transferred to Carrington March 2022 and I've had difficulties with this company ever since. Not only did I not receive any notification of the transfer, I didn't receive statements or other notices of my bill with them. My first notification from Carrington was after my prior lender stopped forwarding my payments that I had on auto pay through my bank and a notice to foreclose. I called to correct the issue and address the late fees assessed. I was told before the fees could be waived my account had to be brought current. I was also told Carrington's policy requires customers to submit a written request by fax or mail.

Carrington Mortgage took over my loan in February. Bought out from another company. They called in and asked if we wanted to reconsolidate credit cards and loan payment and so I went with the loan officer Michael ** and believe what he said. So far he hasn’t returned my phone calls over a month and has not followed through with everything we agreed on and signed. Still hasn’t returned my phone calls after calling his supervisor. Still no calls back. We are very dissatisfied and it seems no one can help us figure this out cause the loan officer that doesn’t call me back Michael **???? We have talked to several other people with Carrington Mortgage end it seems that no one can help.