Carrington Mortgage Services Reviews

I just needed to find out what my taxes were in 2025 and it is impossible to access information at Carrington. When I attempted to log in, my password and username I was told that neither was correct. I supplied my full SS number and then they wanted another number that I didn't recognize so I couldn't reset to gain access. It is impossible to reach a person for assistance. This Is BS is maybe good for the company but it sucks for the customer. I am going to vet future business contacts, no matter what service they provide, and if you have to deal with this kind of thing, I'll go elsewhere.

We disclosed our situation regarding our Arizona rental property at the beginning of June and provided all requested documentation. Despite having weeks to identify any underwriting concerns, Carrington Mortgage Services waited until just days before our scheduled closing to tell us they could not move forward based on their interpretation of the VA guidelines. Throughout this process, communication was extremely disappointing. Rather than receiving a phone call to explain the final decision, we were left waiting and received little acknowledgment of the stress this caused. At no point did anyone take responsibility or offer a sincere apology for the timing of the decision.

I’m posting this to warn others about my recent experience with a national mortgage lender, Carrington Mortgage Services. I was given initial disclosures for a conventional home‑equity loan. After I signed, the loan officer told me underwriting had suddenly stopped the process, claiming: That I couldn’t have any collection on my credit report within the last 12 months. That my credit score had to be 720 or higher in order to go above 80% loan‑to‑value on a conventional loan. I obtained written confirmation from the collection agency that the one account they were focused on was reported in error and is being removed from my credit. Despite that, the lender still treated it as a hard stop and then tried to steer me into a much larger VA cash‑out refinance with very different terms.

My loan was sold to this company when I was no longer able to pay the mortgage, so instead of staying in the house even though new, I was soaking a lot of repairs for a shoddy job the builders did putting the manufactured home together. My loan was sold 6x, even with good credit, and landed with Carrington. The process of the short sale is not a short sale; it's a long one.

Our mortgage was sold to Carrington. They are NOT Veteran friendly and held our payment during and adjustment that was less than 40 dollars and 2 percent of the loan, which is contrary to the recommendation of the Consumer Financial Protection Board. They refused to make good on the issue and lied by saying they were not allowed. We are interested in others seeing to join our class action.

I completed a cash out refinance about a month ago. I was supposed to receive a $1700 check. The check was written out wrong and has no value. I have contacted my Loan Officer and Loan Processor. I have supplied all documents needed whenever I was asked. They have done nothing but give me excuses and I still do not have a valid check. Never deal with this company. The customer service is horrible a rude and once they have your business they are unwilling to help.

They are by far the worst Lending Company I have ever dealt with. My original loan was with Bank of America and sold to Carrington. They are a bunch of liars and unscrupulous crooks. They are all about making an extra buck and taking advantage of their customers in every way they can including things that are illegal, including hidden charges and harassment. Stay away from this lending agency.

Spoke to Kara **. She acted like she want to bothered when I was asking for help with loan enquiry. Spoke to Chris. He took down the wrong info. Had my name with some else's SS # so Loreen couldn't even find until she did a deep search for. Never got another call back after the 2nd one. So we are done with this place. Maybe they only deal with people whose scores are 850 or more. Who knows!!!

Our loan was with PennyMac and they sold it to Carrington. Carrington does NOT follow the industry standard. With PennyMac we sent in double payments EACH and EVERY month the extra went directly to principal. We sent in our first payment to Carrington (after we called them to verify they would put extra directly to principal) well, they did NOT, they put it to the the first and second payment. When we called them they stated for them to do what we want, we have to give them access to our bank, we stated NO, that is not what you originally stated. This company is a predatory company, pure and simple.

My mortgage was transferred to Carrington, and since the transfer I’ve received repeated refinance solicitations by phone and email. I have asked multiple times—both by email and by phone—to be removed from all marketing communications, and I have clearly explained to their representatives that I will not refinance my loan with Carrington. Despite those requests, the contacts continue, often multiple times per day, and frequently from different sales representatives or managers. Because I have a VA loan, the outreach seems targeted around refinancing. At this point, it feels like ongoing harassment rather than normal customer communication.

My Bank of America mortgage was sold to them, and it was a horrific experience. They were unresponsive to my requests to simply update my mailing address. Every call was a complete restart of the conversation as if they didn't take notes, and it was inconvenient in every way possible. I ended up dropping Bank of America, who told me I was a great customer, and sold the home and paid this off. If you need good customer service, this is not the place I'd recommend.

I needed to sing praises to Ms. Dionna for her wonderful customer support and very much needed encouraging words as my financial situation had changed causing me to look for “hardship“ assistance. Ms. Dionna was patient with me and left me uplifted in my spirit. Times are hard however she truly blessed me on 01/05/2026. I couldn’t end my day without giving her proper recognition. Thank you Ms. Dionna. May your life be blessed.

I hate Chase sold my loan to CMS! They have been a pain to deal with since they took over my loan. I recently went through a rough patch and was trying to catch my payments up and I stressed to them I'm trying to send what I have in to them. They never would accept my payments and then their policy changed on October 1 and the representative didn't tell me so I had to mail 4 payments in at once. So I did what I was told. Now they haven't even gotten the payments from the P. O. Box. I think they want me to lose my home and I just have 10 years left.

Customer service has been minimal and confusing since our loan was transferred to Carrington. Items such as inconsistent amounts due on the app versus in the printed statement, as well as inaccurate escrow analysis and non transparent information when trying to get us to refinance with them have given us a negative impression. We are looking forward to refinancing with our original lender.

Horrible company! Not Veteran friendly and I would not recommend to anyone. My loan was recently transferred to this company and after 45 minutes and speaking with several customer service representatives no one could tell me how my monthly payment went from 1894$ to 3000$. Additionally, the unprofessionalism, lack of experience, and inability to answer my inquiries was extremely alarming.

My mortgage with another.... more reputable... lender was recently sold to Carrington. Awful transition. No so called hello letter received until long after payment due. Customer service when called completely ignored my questions reading from their instructed script. I get a a supervisor who did seem more competent. My big and I mean BIG issue... Carrington sold my personal information to a third party insurance company. The insurance company states they were aware of my recent escrow review and stated for a mere $900.... I Could avoid future increase. I have filed complaints with government for suspicious activities of this mortgage company and am now looking to refinance... back to my original mortgage company. Stay away from this less than honest mortgage lender.

This company has poor communication by design. It takes over 21 days to receive notification in the mail. If there is a problem with the payment, even when you go paperless! This company engages in illegal practices in order to collect fees. For example, did you know that you can't pay your balance shortfall in an escrow account in a sum less than $600? Apparently that's an internal process that allows them to avoid maintenance and monitoring your escrow account while jacking up your monthly mortgage price as if you didn't pay the budget shortfall amount, charging you late fees, holding your correct payment in suspense rather than crediting it to your account and notifying credit bureaus you have not paid in an attempt to move you toward foreclosure.

I have a rough time in the beginning with Carrington Mortgage Services LLC company but the supervisor and the director at Carrington stepped in and gave me someone that could actually help me and get the job done and I am happy and grateful that it all got resolved

I have had mortgages for nearly 15 years and this is BY FAR the WORST company I have ever dealt with. Unfortunately, it was not by choice, my loan was sold to them and it has been an absolute nightmare ever since. The pure incompetency is unmated by any other lenders. The letter I received said that I would use my original lender until the 3rd of the month (my payment is due the first). So, I made my payment to my old company and then Carrington sent me a late notice. This has been going on for two months now. My wife has called at least a dozen times, emailed customer service, and even sent written correspondence. We have explained that the letter explicitly stated, payments will not go to Carrinton until the following month. Even though every time we call, customer service is able to pull up notes from previous interactions, there has been no resolve.

My loan was sold to Carrington in Feb. 2025 from Shellpoint (another nightmare mortgage company), and the experience ever since has been horrible. The call center agents were not knowledgeable about my case at all because they weren’t the ones I’d been speaking to, but when I tried to tell them that they can’t help me, they refused to listen, constantly repeated the same information to me over and over again, and then got upset with me when I explained to them that they weren’t being helpful.

I honestly have NO idea how this company is still in business... must be paying someone off. I'm sure they have had lawsuits against them. Can no one put them out of business so they stop stealing peoples' houses by refusing to take payments once they take over the mortgage?

Predatory Leander, different person different answer. Had a binding contract and they refused to honor it because I was able to meet the terms. All they wanted was to take my house and make money.

Amazing Experience with Our Loan Officer! We had the pleasure of working with Leslie and I honestly can't say enough good things about the experience. From the moment we started the process, she was incredibly helpful, patient, and thorough. Leslie took the time to walk us through every step, answering all of our questions and ensuring we understood everything along the way. What really stood out was how much effort she put into making sure we had all the resources we needed. It was clear that she genuinely cared about us getting the best deal and making the entire loan process as smooth as possible. It felt like a true partnership, and we felt supported every step of the way. We are so grateful for the time and attention that was given to us, and we highly recommend Leslie to anyone in need of a reliable, knowledgeable, and caring loan officer. Thank you for making this experience stress-free and for going above and beyond!

I have a reverse mortgage with Carrington. Trying to reach an english speaking person on the phone is almost impossible. Try to reach someone about insurance, given 5 different phone numbers, half are automated and cannot talk to a real person. Last phone call was told they couldn't help me and hung up. No offices to go to and no email address to send my request. Do not go to them for a loan of any kind unless you never need to reach customer service.

Fantastic attitude, answered the phone with the most enthusiasm I've ever heard from a customer representative. Also it seemed very genuine, she educated me and really seemed to care about my situation. She was very relatable. I wish everyone was as great as she was on this phone call. Give Belinda a raise because she is the best and goes way beyond expectations.

I haven't received my parents' remains yet and these parasite vultures are already giving deadlines and threatening to default the loan on their home. Don't have death certificates or paperwork from trust yet and these ghouls are circling.

I had such wonderful help with trying to secure a refinancing and I kept goofing up making mistakes and couldn't figure out what I was doing wrong; however Jennifer ** amazingly figured it all out and helped me complete the process.

If I could give it zero stars I would. They are awful. They have erroneously reported late payments, which have sent my 800 credit rating to barely above 700. It has also affected my other revolving credit. Their customer service is the worst I have ever encountered. They are not only unhelpful but aggressively rude. They have multiple numbers purporting to deal with all issues, but it all funnels back into the same people who are rude and unhelpful. I alternately get told the only option to resolve this is to write to a PO box in Indiana or various fax numbers but never both in the same call. The one constant is there is no way for a customer to contact anyone who can actually help with a dispute directly. If there is any way I could avoid dealing with them, I would. My mortgage was sold to them, so I have no choice.

I implore you to not do any business with Carrington. They are unabashedly illegal and go against several laws and regulations. No regard for the borrowers. I currently owe 22% of the original loan and Carrington will still not remove our PMI. According to the CFPB Carrington is on their watch list, for being sketchy!

Admiral ** helped me with my loan modification every step of the way. He answered all my questions in a decent amount of time, and I asked a lot! He was very forthcoming with information even if it wasn't what I wanted to hear—he gave me all the facts so I could make a sound informed decision. His customer service is spot on! To break it down, if you want someone who is going to be attentive, take their time with you, answer all your questions truthfully, and make sure you understand the process, then Admiral ** is who you want as your loan officer during these tough times. I can't say enough good things about this gentleman! Thank you so much!

My loan was transferred to this company earlier this month, and the process has been deeply flawed and frustrating. The portal I have access to only allows payments, with no option to view an updated statement. Despite calling multiple times to request one, I’ve received no resolution. During my most recent call, I was advised to sign up for the portal, which I did, only to then be told that receiving an updated statement would take 5-10 business days—pushing it nearly into the next billing cycle. This defeats the purpose of having a portal if important information isn’t readily accessible. While the customer service representatives were polite, they demonstrated a lack of accountability and contradicted what previous representatives had told me.

So I had a flood in my basement. The insurance company took almost 2 months to pay me. After I received a check it was made out to me and Carrington mortgage. Carrington has another department called lost track that handled their insurance. They gave me the option to overnight the check which cost me $80. I figured if I overnight it, it would expedite the process which it didn't. Lost track is a nightmare is a scam and they need to be investigated. They're supposed to send me a portion of my funds to start the repairs which they didn't. Every single step with them took about two weeks. They wanted to know what the fund is for. I told him that the insurance based it on my estimate I sent them the estimate. They needed to verify with Insurance Company that took them another two weeks after a month I decided to fix my basement with my own funds. Still they never release my partial payment.

My mortgage was sold to this company as my original mortgage was through US Bank. Upon receiving this notice I found that my bank account through US Bank had been shut down due to inactivity and my money was sent to unclaimed funds. I have since became disabled and receive disability social security and this mortgage company refuses my debit card as payment that has been provide to me from the US Government and I'm ♿disabled homebound so it's made it extremely difficult to pay my mortgage every month. It's been a nightmare for me. I've asked and asked every time they call or I call them to try and find a easier way for me to pay my mortgage but never have they obliged in doing so. I'm so worried of foreclosure just ahead...

Carrington Mortgage Services LLC is the fraudulent financial institution that unfortunately legally operates in the US. This is the worst company I ever dealt with. They create mess in the statement, numbers never add up: they manage to change the amount of your fixed mortgage monthly payments, increasing it without your knowledge. No explanation given when you call. They impose fees, buy a new insurance and increase your monthly payments even though you have a full coverage with your HOA, then pretend that never received the insurance info from your HOA. They charge you property taxes, adding to your mortgage with an interest without your consent, even though we never had any agreement with Carrington regarding property tax payments.

Whatever you do stay away from Carrington Mortgage Services. They are known for making mistakes with your escrow account. Creating a shortage by overpaying on taxes, and then raising your payment to cover for their mistake, in hopes you can't afford an attorney to fight them over their mistake, in hope they can foreclose on your home so they can take it and sell it. That's what they are trying to do to me right now. 9-24-24. I'm getting ready to file a small claims lawsuit against them, they will be paying the attorney fees. The treasurer's office has all the evidence. You have to stand up against corrupt companies like this. Otherwise they will walk all over you and take your money or your home. They should be shut down for good!

I have never had a lender so unwilling to work with me. Their policies are terrible and they make life very difficult for the customer. I thought policies couldn't get any worse than when I was with Chase but I was very wrong. I am seriously considering taking the several thousand dollar hit to refinance with another company to cut all ties with Carrington.

Best Catch Recommendation for Carrington Mortgage Services is: In 2020, my husband and I worked with Brendan ** to refinance our home mortgage and Brendan went above and beyond to make sure he got us the best rate. My husband and I had checked other sources but Brendan's customer service and his relentlessness to make sure we were taken care of exceeded our expectations. Recently we had been getting calls and emails from other loan officers from Carrington but I happen to see Brendan's most recent email contacting us about equity in our home and I remembered his name and how he helped us and I told my husband that we should reach out to Brendan again.

I was charged a late fee of $70 on an underpayment of $66 when I misplaced my mortgage statement. I paid from an older bill which showed an incorrect amount as my payment had gone up and I forgot about the increase. We have never been late or short before and they would not waive the late fee. First time I asked, they refused but never called me back after saying they would look into it. Tried again 2 months later and was refused because they followed their policy. Basically took advantage of a senior that was never offered and forgot to ask for a waiver. Terrible and unsatisfactory customer service. I would not do business with them.

Marine Corps Veteran. Carrington Mortgage put me on a forbearance agreement from 8/1/2023 to 12/31/2023. I contacted them prior to the end of the forbearance agreement and told them I needed a few more months and if they can extend my forbearance agreement another 3 to 4 months would be greatly appreciated. Not did they not extend it another 3 to for months, but they wanted me to sign a loan modification taking my payment from $3600 to $6000 a month. How is that helping me out? How's that helping my daughter out?

Recently my loan was transferred from my troublesome, dishonest lender to Carrington. I can't believe how well I am being treated even though I am behind on my mortgage. My main contact at Carrington has been Catalina **. She has been very patient with me and more than helpful. Her knowledge is expansive. She sent me paperwork for me to fill out to help me save my home. She has also answered any questions I have asked her. I get the feeling that Carrington has integrity. I didn't realize lenders could actually care. My last lender offered me no help at all. I look forward to my future with Carrington and Catalina.