Carrington Mortgage Services Reviews

The past 19 months have been very difficult for me (COVID/medical issues) and I got behind in my mortgage payments. I was recently granted a forbearance for my mortgage and I called to see if there was anything that I needed to do and to say "Thank You!" From the moment that Belinda answered the phone I felt like I was a person and not just a loan number. She was bright and cheerful and professional in everything that she did. Belinda explained everything regarding my situation and made certain that she answered any questions that I had. I was so relieved by the end of the conversation that I became tearful (but they were tears of relief and happiness). Belinda treated me with respect and dignity. She is a true credit to your company and I look forward to working with her.

I wanted more information on refinancing my current mortgage. Had no idea where to begin or what questions I needed to ask let alone know what answers to look for. Bridgett was very helpful and patient. Her explanations were right on mark. By the time our conversation was complete I was very confident about understanding the plan. If you find yourself needing help understanding the process of refinancing a mortgage please call Carrington Mortgage and ask for Bridget **, She's an asset to Carrington Mortgage. Mortgage holder V.

10 stars in all area. Very professional and caring. Go far and beyond than what is asked. This is truly a company for the Veterans and Military families. Wish we had more companies out there that cares for their clients.

15 years as a customer, struggled during covid so was on a plan. Wanted to start paying this Spring and they would not take payment until I applied again for assistance. Applied 5 times, they take a month to get back and request the same info over and over. Would not take a monthly payment from me for 6 straight months yet reported me late to credit bureaus. This torpedoed my score and no other mortgage firm will work with me. How do you refuse money and still report late? Time to call 60 minutes and 20-20.

I called in today as a new customer to Carrington with some questions about my loan. Andrea addressed all of my concerns and provided me with additional insights that I didn't even know I needed. She was extremely helpful, understanding, patient and giving of her time: top-notch, professional service. As a new customer, this was really a great first impression of the company. If everyone else at Carrington is as helpful and pleasant as Andrea, then the company is certainly set up for great future success. Thank you Andrea! - Jason B.

I set up payments every month by phone to come out of my account. For the month of November the rep somehow did not process my payment and now they are reporting me ONE day late to the credit bureau after two years of on time payments!!! What a joke. Their rep is incompetent and now I am going to suffer. Shopping around for a new lender. I know there is better out there!!! Pissed over a day! S. **.

I would give them 0 stars if I could.. These people bought my mortgage, And then instead of putting my mortgage payments towards my mortgage they Put it in an unsettled fund account and then tell us that we're behind every month. We then have to call them every month to tell them it's the mortgage payment it doesn't belong in unsettled funds.. Then they are always send foreclosure notices even after we make the payments.. We have had them for 3 months and before we made our first payment they screwed up and it's been a problem since. Somehow they they are saying that we owe an extra $500 but can't Provide where this goes or why we're behind $500 when we pay every month on time. These people are refusing to transfer our service to another mortgage. They seriously earthly need to be held responsible for something because this is ridiculous.

This collection agency bought our loan from another company last year though we have never paid even one day late. When I asked their CS why they bought our loan and they denied that they are a collection agency yet it says so in their welcome recording on the phone. It has been a year now and they still don't report to credit agencies, so our perfect payments are not reported. I would not have chosen this company and it's unfortunate that they bought our loan.

I am a 70 year old handicapped woman that was having trouble with my payments since my husband died. My s. s. money changed. I lost when he died so asking Carrington to help me by lowering my payment. They said no. My son was willing to co sign for me if I could refinance. Anything would help. I didn’t want to lose my house. Well they said no to all. Then covid hit so they said I didn’t have to make payments till we saw what they’d do about covid. They would put me on a Modification so I agreed. Well two weeks later there were Sheriffs at my door to foreclose on my house. So I called Carrington begging them crying, "Please I don’t want to lose my home." I hired a lawyer and went to court. Got me nowhere and they give me 10 days to get out!!

I am trying to do a cash out refinance with my current mortgage company, Carrington Mortgage Services. My assigned "loan officer," Esayah **, was on top of things at first, but when he could not find an appraiser, it started get hard to get in touch with him. After 3 months of waiting, with very few updates that were received only after I pushed for information, Esayah asked me to try to find an appraiser myself. Well I did, then I was ghosted by the Esayah for about a week. When he finally reappeared, he said he had an emergency and had no time to setup remotely. The appraisal was finally completed and submitted on a Friday. Esayah emailed that the appraisal was received and was what they expected. It's been several days since then, and I can't get a hold of him again. I have called to complain and got nowhere, all I could do was leave a message and got no call back. I'm very disappointed and dissatisfied with this loan officer and company!!

Our mortgage was just sold to Carrington and I had no idea how good we had it! Look forward to paying a $5 fee every month just to pay your bill and don’t expect any information on early pay off unless you own a fax machine. Completely unbelievable how antiquated this company is - you’ll have to call in for everything…

They were very patient and every time we called about any questions was always there to help and answer. Answered my emails fast. Very professional. Overall I had a very good experience with them and Highly recommend them.

I sent my mortgage check via mail, as I have for almost 10 years. I sent it two weeks and they "haven't gotten it". I said, "So you wait for the grace period to cash it to charge me the late fee." So, not only do I have to pay online to make a payment but I also have to do a stop pay because Carrington will also cash the check even if I pay online. I'm getting screwed because these animals won't cash my check. Who does that?

Maricela is a true gem. She was very helpful and considerate to our situation. I believe in Carrington Mortgage as a homeowner's partner and not just a mortgage company. If Maricela ** is representative of all Carrington Mortgage employees, then all under the Carrington Mortgage umbrella are safe to know that they have a partner in their corner that understands the plight that honest homeowners are going through during these unprecedented times. A partner that will go out of their way to help homeowners to work through this difficult time and get back on their feet.

Belinda made me feel like she actually cared about my situation, and I felt that she really wanted to help find the best solution for my family's needs. Very informative and full of helpful suggestions. She answered all my questions I had at that time. I wish there were more people like her to talk to, especially when dealing with something as big as a Morgage. I would say, even though my situation is stressful, Belinda made it seem possible to get my behind Mortgage problem fixed. I definitely think if there is a person who deserves special recognition, it should be Belinda!

We recently refinanced our house and were working with Tyler **, Senior Loan Officer at Carrington Mortgage Services. At first we were impressed by their offer - until we shopped around. They tried charging us an extra $7,500 in fees compared to other lenders. Their process was not transparent - using "non-refundable" lender credits. Loan estimates were wildly inaccurate. They also had a hard time understanding offers from other companies. Our experience with Tyler was good, he explained the limitations of Carrington's system. The problem is clearly with Carrington's processing, not Tyler.

Your Best Catch Recommendation: Richmond, TX, I was very pleased working with Chad N. a Sr. Loan Officer with Carrington, Mortgage. Chad approached me making me aware and providing detail how Carrington Mortgage could give me different options on loans to help me financially. Chad gave me confidence and trust in making this decision. Thanks Chad N.

My mortgage was purchased by Carrington back in August of 2021, I told this company that I was a 100% disabled veteran who tax exempt, I provided all my documents and even proof from the Dallas County Tax office, they told me that their analysis department will run a check and will let me know what my new monthly mortgage rate would be in 15 days. Well today I called because I'm still being charged the full amount and was told that in will take 90 more days. This is unacceptable to customers and and to the veteran community. I want all my over payments back.

This "financial institution" legally obtained my loan. The first year they neglected to pay my property taxes. Some time later I was hospitalized and was unable to work for 6 months. I called, and emailed, begged and pleaded but was denied mortgage assistance even though they supposedly have a "Mortgage Asistance Program". They began foreclosure and I got a pay off amount. I had to be bailed out by my parents. I obtained a cashier's check and the next day the amount I owed went up another 500. No real explanation for this. I paid the full amount including the extra 500. I continue to make my payments on time for a over a year, but unknown to me, there was another 400 in fees not included or mentioned in any way during my phone calls and payments. That 400 ballooned into $1200.

We have (unfortunately) been customers of Carrington for 6 years, for a rental property that we have. And everytime we have to have any communication with them, it's nothing but frustration. Customer service is literally the worst I've ever had to deal with. Avoid this company at all costs. They still require SNAIL MAIL AND FAX for communication and documentation. In 2021, in COVID times, you have to request by phone and then WAIT 3 days or more for documents to be mailed to you if you don't have a freaking fax machine (like normal people, who use email and online portals). It's like stepping back in time to 1995.

I did not select this mortgage company. My mortgage loan was sold from Chase Bank. I have been on a automatic payment withdrawal for the life of this loan, over 11 years. I also pay an extra payment each month. I updated my account to have more withdrawn to pay off this loan even faster. As a result of making a change the automatic payment skipped a month, unbeknownst to me. I find out through American Express credit monitoring service. That Carrington has reported a missing payment. I call Carrington and the lack of professionalism and knowledge is just flooring. They tell me I have a credit because off my extra payment, but I also have a missing payment. What logic does that make? When I increased the automatic payment there is no notification that tells you to make a payment incase the payment skips... the worse part is I asked about being notified. Why didn't anyone call me.

I am set for bi-monthly payments, 1st and 15th of every month. I keep getting harassing letters from them saying my full payment hasn’t been received and I’ll be charged a late fee. Rep says she can’t stop the letters even though I pay bi monthly. This stresses me out, their system should recognize the payments (I never had this issue with my previous mortgage company). I shouldn’t get a letter every month saying my payments are late and I’m getting charged late fees when that’s not true.

I have been in the process of refinancing our Mortgage with Carrington. In so doing, I have come to work with an outstanding gentleman by the name of Zane **. Zane has been wonderful. He has been extremely helpful and takes whatever time is necessary to ensure we understand the entire process and all of our options. Any company should count itself fortunate to have him and customers can look forward to the very best of service.

Dawn ** is keeping me updated on everything going on with refinancing my home. She Is being very helpful during this process seeing as how it's my first time refinancing. The holiday weekend is coming up (4th of July) and has offered her assistance if I have any questions even during the holiday weekend. Not many people would offer that help. To me that is exceptional service.

After closing a refinance at the beginning of the year Carrington Mortgage Services, LLC began charging me additional fees (late fees, and online payment fees), although my account has been set up on AUTOPAY with Carrington for years. When I contacted Carrington to address the issues they (DOUBLE BILLED MY MORTGAGE FOR THE MONTH) in retaliation. I have NEVER made a payment late because of autopay. I filed a complaint with (CFPB) Consumer Financial Protection Bureau because Carrington stopped returning my calls and refused to respond to my emails.

My mortgage was Carrington by Chase in middle of a deferment. They refused to honor agreement with chase that skipped payments were just added to end of term. Basically repayment paused and restart like those 6 months never happened. Hired an attorney, had to give authorization to speak to my legal counsel multiple times as they are inept in keeping records or simply unable to read. I ended up paying 11 months of payments at one time to avoid their asinine and utterly ridiculous loan modification. They were wanting nearly 5k of my equity (increase loans by approx 5k) and to add 30+ months to my loan term to make up for 6 deferred payments at that time.

Want to say that Michelle ** should be a supervisor as she is definitely the most kind and understanding of all the associates I have dealt with from Carrington. She was very polite and very professional in my situation. Michelle is the perfect role model as a associate in customer service. Please I want to Personally thank her for being an all around great person to deal with in my difficult situation.

Nick has gone above and beyond in working our moorage, all the hard work was done by him! All the miles of paperwork and research were completed with only minimal in put from us, literally they did all the work. My wife and I thank you for an outstanding job!

Unfortunately, I recently fell for this ongoing hype about being able to refinance my mortgage for a second time with Carrington Mortgage Services, LLC. My attempt to go through this whole ordeal just turned out to be a very big disappointment which played heavily upon my emotions. In hindsight, this was, indeed, a total waste of my valuable time, effort, energy, and money. I truly did think, before engaging myself in this process, that a second refinance with Carrington could have happened because all three of my credit scores were excellent; I have never missed a payment since the beginning of my account with Carrington in 2012; all of my mortgage payments have been paid in full and on-time. Carrington just previously refinanced my mortgage in 2017 and since then, I've been steadily making home improvements.

This mortgage company save us from becoming homeless, we sold our house without knowing that we are not qualified coz of some misunderstanding in my husband credit score. Some mortgage company turn us down, we are so sad coz I just give birth and I have a 4yr old boy. But Carrington Mortgage give us the change to have a home and we are so thankful that they save my family from becoming homeless. Thank you Carrington Mortgage..

I can't say enough about my dealings with Ben ** my loan specialist at Carrington Mortgage. As in the past, Ben is pleasant, knowledgeable, caring, and excellent with communication. He is easy to speak with and takes the time to explain every detail of the process and answer any questions you may have. My loan processor Tiffany ** was also excellent at keeping me informed as it came time to close. She responded to my emails immediately which is not something you often find. Based on my experience, I would highly recommend them.

Carrington Mortgage helped my family and I refinance so that we could fix up my grandpa's house. Everything was done in a timely manner and I didn't have to resubmit the same paperwork 100 times. They worked with us even when our credit scores were not great. They are great with communication and their website is so easy to use! I highly recommend them!

Carrington Mortage Services, LLC refinance our Home. Mr. Jody Michael ** (Joe), did an awesome job to help us refinance our home. He is very helpful, caring, patient, willing to work with you, answer your questions so that you can understand. We I appreciate all that Mr. Jody Michael ** (Joe) has done for us.

Carrington Mortgage is the worst company to have a loan with. We live in Houston Texas. Through Harvey, Covid and recent winter storm when asking them for a little bit of help with pausing a payment at least for one month to get our finances in order - they said the only thing they can do is to offer us the forbearance option with reporting us to the credit bureau! And you all know that this reporting stain stays on your record am for at least 3 years. We’ve been with them for 5 years without any late payments and this is how they treat you. So go ahead if you want to be treated like another number contributing to their statistics!

Travis was very friendly, always available when I called, always let me know what was going on. Had much patience with me, and his professionalism was outstanding. He Made our refinancing so simple and easy. We were very happy and very at ease to work with him through this process.

I had a mortgage through Carrington Mortgage company. I was late on one payment due to COVID, selling house, lost my job, and moved out of state. I was a faithful customer for 6 years. I wrote them to see if they would remove it as it was causing my credit score to go lower. They would not remove it. I would not recommend them as customer loyalty and trust is not their first, second, or third care. I was literally 3 days late and now my credit is affected for years. With all the other mortgage companies out there, find someone else!! They are not about the customer.

Trust is a hard thing to gain. Mr Ben ** loan officer and Ms Alisha ** were able to inspire trust with their confident, knowledgeable quick responses and guidance through the whole process. Very good experience working with them.

From start to finish both Ben ** (loan officer) Debra ** (loan processor) were very responsive, pleasant and helpful. Anytime I had a question it was answered right away usually within an hour or two, but never longer than a day even over the weekend. Ben was really clear on what was needed and walked me through the process. The online submission system worked really well and was easy to use. Carrington was very cost competitive and ended up saving me quite a bit over the other two other loan quotes I got. I would definitely recommend both Ben and Debra personally as well as Carrington.

My mortgage was sold by Chase to Carrington Mortgage.... a few months before my HUD PMI should have been dropped. I contacted Carrington, in writing, to ensure that they were going to remove my PMI in November, 2020. Yes, they would be doing that. Well, they didn't. When I called I was told that my escrow was short $700. When I asked to explain to me why, since I hadn't received any notice of that, and I've never been short in escrow, the customer service rep. hung up on me. Long story short, I talked to 5 people, and was told I'd have to wait until January for them to do an analysis of my mortgage and they would determine at that time if my PMI would be dropped. My mortgage is lower than was is required by HUD. I received different information from all 5 customer reps I talked to. I am filing a complaint, but I'm sure that will go nowhere! What a joke of a company.

This experience can best be described as what NOT to do, an epic disappointment. The only positive I can find is that the people I spoke with were friendly. The beginning was fine. I had purchased this home July 2019 with Carrington as the mortgage carrier. Many companies were contacting me about refinancing and one day Carrington reached out and my interest happened to be piqued.

I was speaking to a loan officer out of the Anaheim office regarding a mortgage refi. I have 780+ credit score, and no accent when speaking English, so the conversation was fine for the first 15-20 minutes. The second that he found out that I am not an American citizen, he changed from a loan officer who wants new business to someone with zero interest to even continue the phone call. I asked him if he would check if and how we could proceed with the mortgage refi or shall I investigate it myself. He said "I will just say no to you right now".

This is a review that anyone can trust. THIS IS THE TRUTH. If anyone is smart they will stay away from this company. They do what they can so you can't sell your house so they have an income. They tell you one thing and do another. They do not work with you if you are in the hospital and cannot access your bank to make your monthly mortgage. They start foreclosure process. They tell you they will take the late payments off on a certain date and then do not do it. Please do not trust this company.

I had my mortgage with Chase. No issues. The loan was recently transferred. Carrington CHARGES a convenience fee to pay online!! I now don’t pay until the 15th so they generate a letter and paper and postage costs.

We bought our home in 2008. At the time, we had secured our mortgage through Taylor, Bean & Whitaker out of Ocala, Florida. A little over a year after purchasing our home, TB&W was raided by the FBI and shut down for being involved in a massive mortgage fraud scheme and their CEO was sent to federal prison for 30 years (although I recently learned that he was just released). The servicing of our mortgage was then transferred to Bank of America in August of 2009. We were with BOA for 5 years and never had a single issue with our mortgage (other than one misplaced payment in 2013, which was immediately corrected upon filing a complaint), but other than that, we never had any issues or problems whatsoever.

Like most people, we didn’t choose Carrington. Our loan was sold to them from B of A. That was 7 years ago and it’s been a gradual downhill slide the entire time. However, we’ve been in a constant dispute since April of this year. It’s now the end of September and the battle continues. The reason for the dispute - they conducted an escrow analysis in August of last year. We had set our automatic payment up 3 years ago through our bank vs using their system which charges 10-20.00 fees for every payment.

Our mortgage was sold about 6 years ago to them from Chase, it was okay in the beginning, but lately it is a mess, we always pay on time (even though they posted one of our payments as 30 day late, after 20 phone calls to get this changed we just gave up)...Anyway when my husband deployed we did a SCRA and locked our mortgage rate in to 4% ... It took Carrington 2 years to adjust the payment and then put the overage we paid into a suspense account instead of applying it to our payment which still has not been done, but it gets better.

Like many others my loan was sold by Chase bank to this horrible company. This is the second time I have had some sort of loan over the years sold to this company. Their customer service is a joke, the first person you talk to tells you they are going to help you only they can't do anything and always have to transfer you to someone who can. From there that new person sends an email to another department to actually do what you need done but it will take 3-5 business days to complete. They will not send you an email confirmation that what you wanted was done or a conformation number showing you called. All you can do is wait and hope they do what you asked.

Carrington Mortgage is an absolute joke. We started an FHA loan with them on April 23. We were pre-approved. I have a DTI of 9%, make great money, have 15% down. Was approved in June. Paid for appraisal. Jumped through 100 hoops. Yesterday we signed the closing disclosure. The closing company was hired and the date set. Today they decided to kick the loan, no explanation, no reason. 3 and 1/2 months of time wasted. They are an absolute joke to work with.

I Have a client that has been under contract from April 2020- until now July 2020. Almost 120 days. No one can provide us an update. My client has spent so much money on getting this home and it's so unfair that I can't provide them with an update because I can't reach anyone at Carrington. I have closed over 300 deals this year and this experience by far has been to worst. I understand there's a delay due to COIVD but 120 days is a bit too long. Please help!!

My mortgage was sold by a real bank to Carrington. In the first three weeks, I got 3 letters and 2 calls from Carrington asking for my first payment. They are oblivious to the reality that a mortgage customer is very different from someone skipping out on a bill. Disgraceful customer skills. Refinanced with a bank for much less, and was treated well. Stay away from these Carrington people.

I am a top producing real estate agent that sells over 150 homes per year. I deal with a high volume of local and national lenders. In the last 2 years, I have dealt with over 200 lenders. Carrington is the worst I have ever dealt with since I have been in real estate. We are 90 days into a simple transaction. We have cleared every step, dotted every i... Appraisal has been submitted and cleared and all paperwork is ready. That said, we were just delayed another 30 days to close! Why? No one there has an answer. The only thing worse than their actual service, is their customer service. They are unresponsive and do not respond to calls, voicemails, or emails. Please do not use them. My biggest disappointment is that I can only leave 1 bad review for them.

My mortgage was acquired by Carrington from Chase bank while I was in the middle of fire insurance claim. I already had all required documents in for Chase to receive the draws required to pay the contractors for the work. I tried to get ahead once I was notified with Carrington to make sure they would not need anything else and was told I had to wait until they conducted a full review. They originally told me that the original documents sent to Chase would be ok. They have been months behind on sending out any draws and every time I call it's near impossible to get a hold of my file manager. They also have switched out twice and they never return any calls when left voice mails or emails.

Like many others report, our mortgage was unwillingly sold to Carrington by Chase. Even worse, the transfer was done while my spouse was deployed. The mortgage is in his name only, and I am unable to secure a POA from him with the new account information. This caused us to be more than a month late with our mortgage payments during a time when prices of goods and services were skyrocketing due to the COVID-19 outbreak.

I didn't think everything would be as smooth since I wasn't doing everything at a physical location dealing with a person face to face. It felt great doing everything from the comfort of my home. I had John ** prepare all my paperwork and gave me all links and info on what documents I needed to gather and submit. He has a great team he works with also.

Chase sold my loan to this joke of a company. I asked their customer service lady how to get transferred back to Chase. She said I would have to refinance back to Chase. This should be illegal. Don’t like them at all.

Similar to others, my home mortgage was transferred to this company from Chase. I would have not selected them. First, you have pay a fee to just pay your mortgage on time. The representative use the same justification or excuse for their fees. They did not send any coupons and they are trying to transfer their cost to us. My HUD insurance was due to fall off and the representative told me that I have to wait another 12 months after they conducted my escrow analysis. My escrow analysis was just conducted by Chase prior to the transfer. So I have to contact HUD and I will definitely refinance with my credit union. They are a joke and considering what the world and our country are going through, we have to deal with a company with no ethics.

They are very one sided. They are not willing to help the consumer or whatsoever. DO NOT USE THEIR services, it is awful from their site to their customer service experience, just terrible. I requested a goodwill removal for a late payment that was not even our fault, they refuse, they said they can only do that when they find that they made a mistake, which they are not willing to admit to. HORRIBLE, DO NOT USE THEM IF YOU CAN. We had no intention to, but our BOA loan was sold to these crooks.

The check finally came in the mail.

I started the process of a refinance through Carrington 3 months ago. I submitted all my documentation and finished everything they asked within one day. My loan officer was responsive for the first couple of days and then disappeared for nearly three weeks. I needed to contact management at the bank just to get a new loan officer and underwriter assigned to my account as both had then disappeared and apparently left the company with no one picking up my loan, so it just sat. By the time we were back to moving forward it had been 4 weeks from the application. At this point they requested all the documentation again as if I was starting from scratch. At this point Corona had started, and everything slowed down. I eventually lost my lock because they took 90 days and still couldn't get this done. They were my loan holder and the refinancier so this should have been an open and shut case.

David is very clear in his explanations of programs and lead us through the step by step application. His response to questions was timely and thorough. His professionalism makes it a pleasure to work with him.

Over the last 11 years I have had 3 mortgage lenders and Carrington is the worst. They charge a “convenience fee” for me to pay my bill! They also don’t allow payments on the principal without a regular payment included. Do not recommend. Horrible experience. I created this account just to post a review.

Carrington is by far the worst company I have ever had to deal with. Do not think for a minute that you will be able to stay ahead of your mortgage payments with this company. There is ALWAYS a discrepancy about my payments. They can't tell me where fees have come from and what they are for. Phone calls and hold times are always 50+ minutes followed by being hung up on. I have been calling for the past 2 months and have had to tell the same story over and over again, and I get different responses. A manager Elmer was supposed to call me to resolve my issue, I have heard nothing.

I was a Chase customer for years and the mortgage was sold to Carrington. The Carrington website is archaic and not feature-rich like the Chase site is. My biggest gripe is... get this... Carrington CHARGES to pay your mortgage online! Yes, no joke. You can send a check in the mail which will cost them more labor-wise but yet get "dinged" for paying mortgage online each month. What kind of company does this? I am not happy with having to take six steps back and deal with a company that is so backwards... If you have a choice to finance, look elsewhere - there are better options out there!

I was referred to Carrington Mortgage by a friend, and I deeply regret launching the refinance process with them. After providing them with the usual information, I was informed that my loan was approved. However, after receiving several pre-disclosure notices, and following my "loan approval," my loan officer (the first one was abruptly fired) informed me that Carrington's "investor" needed more information. After providing more information, I was informed that even more was required. The requests for more information continued for nearly two months with no end in sight. When I asked if I could speak with a representative of the "investor" company, I was told I could not. I have since chosen to take my business elsewhere. Carrington's representatives failed to communicate with me in a timely manner and I only received vague responses to my inquiries after initiating such contact. Avoid this company like COVID-19!

Updated on 04/04/2020: In a previous review, I explained that, due to their own error, when my mortgage loan was involuntarily transferred to Carrington (and I would NEVER willingly choose them!), they tried to force place homeowner's insurance, even though I had been covered by State Farm for 7 years. My agent's assistant, who is a saint, got it straightened out, although she mentioned that they were "rude and snippy".

It seems like Carrington is in the business of purchasing home loans and then putting its new customers on the hook for making payments. I was recently transferred from Chase, like many others here, and have encountered nothing but problems in trying to make a simple payment. All options include a "convenience fee" to process, save setting up an auto-pay. The explanation I was given was, because they are not a bank they use 3rd party services to authorize payments. It is the year 2020. In this digital age of consumerism and for a company that makes profit in interest from high-dollar and long-standing loans, it is unacceptable to hold your customers hostage for these fees- especially when they did not have a choice in becoming your customers in the first place.

Chase sold my Mortgage to Carrington Mortgage Services. I found out after my Mortgage was sold that they will charge me $10 or $ 5 to pay my mortgage on time by using their pay by phone or their website. I might as well be paying a credit card company for my mortgage. They did not send me a payment book because I am sure it is more lucrative for them if I pay by phone or their website. When I called to complain the gentleman I spoke to just said different institutions have different policies. How unfortunate in this day that these predators are still allowed to prey on people. I am angry with both them and Chase for putting me in this situation. My house will be paid for in 7 years and now I have to look at refinancing with a reputable lender. How unfortunate.

Carrington helped me to purchase my current home. Being a widow with a young child made home buying a hard process. Carrington helped walk me through the process and directed me to the best program for me. Carrington has continued to contact me over the years to see if I needed any refinance options and to reduce my payments and loan term. I would recommend them to anyone purchasing a home or business.

Like many of the reviewers on here I too was unfortunate enough to have my mortgage loan sold to this so called "company". First thing I notice is that unless you set up auto-pay (never never never will I do that, especially after reading the below reviews about them taking whatever they want out) you get charged a $5 "convenience" fee for paying online. They don't even have an email address you can reach out to for customer service, and their initial introductory document outlines that basically they can do whatever they want with your information and you have no right to limit their sharing of any of it. This is NOT an honest company and I will never do business with Chase again for selling my mortgage to them.

As the Executive Director of a HUD Approved Housing Counseling Agency as well as a HUD Certified Housing Counselor, I rarely experience such poise and patience from lenders/servicers staff when I call to glean information for my clients, (the borrower). Today was one of those rare occasions, and it was Special Servicing Specialist Jessica ** who afforded me her blessing of professionalism. I am passionate when it comes to getting the information required to support my clients. Sometimes my passion comes across as anger and sadly ignorance, although neither is my intention. If you listen to the taped conversation, Jessica had with me today; you will hear what I mean.

Garbage company, garbage service... and that's putting it as nicely as I can! My home loan was just transferred to Carrington from Chase. No option to pay online even though they claim that there is. I was directed by their live chat to pay over the phone instead... where they attempted to charge me a $10 "service fee" to pay my bill! That was after a 20 min wait, getting hung up on, followed by another 20+ min wait...And there mysteriously missing online payment option charges a $5 fee according to their FAQ. Charging a customer to pay their bill is completely unacceptable and dishonest. I haven't even made one payment to these crooks yet and I am already considering a refi just to get away from them! Avoid at ALL COST!

I'm very disappointed that my mortgage was sold to Carrington. As soon as the boarding process got to a point where I could make a payment I saw that Carrington charges a $5.00 "convenience" fee to pay my mortgage online and a $10.00 fee to pay via phone. Neither option would require speaking to another person or for someone to physically open an envelope and process a check. Why, Carrington, am I paying to enter my own payment information into your automated systems? I'll bite the bullet and write a spite check every month so someone has to do the work of processing my payment for me.

I have been with CMS for a number of years. I have not had a bad experience, except for adding my property taxes into my mortgage payment. I had to go through my attorney in order to incorporate my property taxes by doing a loan modification, which also entitled me to a lower rate. I would recommend CMS.

Carrington Mortgage Services is a company I deal with, not out of choice, but because they bought my mortgage. I feel they never miss an opportunity to gouge me with exorbitant fines. And they are very clever the way they do it. Here is my latest example of why I'd rather be at the dentist getting a root canal than dealing with Carrington.

Beware of Carrington Mortgage Services, they seem to churn existing HO policies for more expensive ones. I've had 5 loan servicing companies so far, and only CMS has had an issue with my HO policy. They finally paid the renewal after I spent over 20 hours going back and forth with them. Their CSRs tend to be rude and unhelpful.

My mortgage started out with Chase. I had them for 12 years with never a late payment nor an issue loved them. Then they sold my loan to Carrington. Their customer service is not very helpful, if you make a payment by phone with automated system they charge you $10.00 to make a payment by internet they charge you $5.00 but my biggest issue with them is that every single year they have had my loan (3 now) they state my escrow is short and raise my payment. I understand escrow can go up but when I had Chase the most they ever told me it was short was $20. Carrington is stating it is short $440! And are going to raise my monthly payment by over $60 a month! How is it that short when they said it was short last year and it went up and now they say it is even more short now?

Carrington Mortgage Services, LLC is my current home loan provider since Q3 2018, before it was Bank of America and I regret why Bank of America sold my loan to Carrington. Today (01/15/2020), looking at my bank statement I noticed that instead of deducting regular monthly mortgage of $807.35 from my account they have deducted $1,114.48 (extra $307.13). I called Carrington and left my phone number and then a customer care representative called me back at 5:20PM EST. She was extremely rude, she explained me in most unprofessional manner that my escrow account is currently negative by 1,400$ since April last year as they have put a "Forced Home Insurance", (which I already had from American Capitol) and going forward to adjust the escrow that they will charge this extra 307$ every month. And that's the major component in increase to my monthly payment.

The original loan was and still is in my mother's name whom has passed away. Inevitably Partington bought the loan from Bayview. At that time I was current on payments. Carrington claims I was behind at time of them obtaining the loan. Not true. Now that the loan is due to be paid off in June of 2020 carrington is claiming I'm behind 3 payments. Trying to get the property is what's up. I have all of the money order receipts to prove otherwise and yet they still claim I'm behind. I do not recommend this company to anyone. Go a mafia loan shark first because they will upfront and honest as to where carrington isn't. I will never deal with this company again. If they purchase another loan I'm attached to I'll sell whatever it is just to get rid of carrington. Rating them piss poor.

Our mortgage was sold to them by Chase & we weren't informed by anyone & now almost 3 years later they supposedly foreclosed on our home Dec 8th without us being informed until yesterday. From June of last year till Dec 1st '19 we've sent them $4,540 dollars but according to them we are 5 months behind on our mortgage, but now all of a suddenly they are sending our payments back to us one at a time saying that they are unable to identify what funds are intended for. We've been sending them like that since 2006 & putting our account # on them all the time to chase in Phoenix Az.

We applied for a 1st Mortgage VA loan thru Carrington. We have now received 5 letters different dates stating “Congratulations your loan has been approved.” Every time a letter arrived and loan docs within a few hours we received requests from their underwriters requesting more irrelevant information. One request wanted verification of where a 75.00 check came from. This happened multiple times. Every time it was set to close they had more questions. Now the interesting part was this didn’t start until they asked our ages. My husband is a Vietnam Veteran. We have a steady income, worked for same company for past 10 years, and the house we were purchasing was a lower payment than what we were paying in rent for past 9 years.

After a long battle with Bank of America after my grandmother passed away, her apartment building was switched to my father. He bankrupted the property 5 years ago and we are still receiving threatening letters after we had our family attorney fax them to cease. Nothing ever came of that and we are still being harassed. Our next move will have to be taken to court if they do not stop with the extorting letters.

My loan transferred to Carrington Mortgage services in December 2013 form Chase and my experience with this company has been a total nightmare ever since. Each time they perform an Escrow analysis it is from a different time period which in returns create a shortage. They have increased escrow expenses claiming they got notices of increases in the escrow expenses but refused to show me the notices stating an increased had occurred. They have not reported interest paid on my loan for four years. They have tried to force place homeowner's insurance when I already had homeowner's insurance in place, falsified documents pertaining to be the owners of the loan, tried to foreclosure on my property claiming one mortgage payment was missing Of $860.00 when they were holding a $966.30 refund but refused to apply it to the so called missing payment and as to this day I have never gotten the $966.30 refund.

My loan was originally through Bank of America and sold to Carrington Mortgage Services. First, they lost 5 almost 6 months worth of my payments and had my home in foreclosure status 5 years ago. They sent a representative every few weeks and charge a fee each time they came. Now, I got sick and communicated with them often. They still sent a representative, charge me for their travel, sent several certified letters and letters through the mail and I'm just 30 days past due. This is harrassment. I called to complain and the customer service representative tells me this is what happens when I take out a loan. I said excuse me? I didn't choose this company. She was very ghetto and unprofessional. I hate this company and can't wait to refinance just to deal with another company.

I start a mortgage refinance and everything was going smooth I got approved and the closing disclosure went out and then I get a call that they ordered the appraisal wrong so they re ordered it. Then the processor tells me they are playing around with the loan amount and instead of it being a rate and term where I don't need to bring in money they want me to bring in $180K! It went on and on for over a month and then they call me one day and say we can't do the loan unless it's 65% Loan To Value. They wasted over two months of my time and didn't have the decency to be honest and upfront. I wouldn't suggest anyone work with them. On top of this their rates are more expensive than any mortgage company.

I am trying to refi a new mortgage from Carrington Mortgage. They are dragging their feet for weeks now. The refi company is looking for a "credit supplement" which CMS REFUSES to give! I am really ticked off. CMS charged 7.5% because it was a month shy of two years after a bankruptcy. IF I ever get the refi it is at 3.5%.

Not sure where to start with this company. My mortgage was through Bank of America and it was transferred to Carrington. Since then they haven't been reporting any of my payments to any credit bureaus. We have a lot of equity in our home and decided to refinance and take cash out for renovations. I have a high credit score on all three credit sites but they keep quoting a low number that isn't on any of them. Finally get approved and the appraiser comes but I've sent a few emails to our loan officer and have called several times with questions. They don't respond or call back. They have yet to correct the error of reporting payments which they said was "a glitch". We would have gone through Rocket but Carrington offered cheaper interest. I kind of feel like I'm in limbo and I'm starting to regret my decision to refinance.

Our Bank of America mortgage was transferred to Carrington two years ago and based on the online reviews I found at the time, I was completely stressed about dealing with this company. I am happy to report that our experience has been nothing but positive. Customer service is excellent. Reps are knowledgeable, professional and responsive. I would highly recommend this company!

After contacting the Carrington Advocacy Department, we were able to finally resolve where and from whom the extra payment came from. It took about 5 phone calls and persistence from me to ensure the extra payment was misplaced and some other customer wasn't missing their payment. Customer Service was unable to help, Advocacy Department was able to help, but no one referred them to me. Service could have been better for this matter.

These guys keep asking me to prove that I have insurance. I have sent proof in multiple times and they reject the Accord documentation I send them that shows more than adequate coverage. They are double-charging me for insurance that I don't need and when you call the number on their paperwork you can't get through to a real person. This is such an unbelievable waste of time and energy and I fear that the only way to get away from this company is to sell the building. If I had three thumbs they would all point down. And btw, nobody wants to listen to the same 3 stanzas of some Italian song from the 1970's over and over and over while you're on hold for a half hour.

I have a loan with this company. I want to sue for mental stress. Looking for a lawyer in Florida to sue for forceplace insurance 3 times within 5 years, ruining my credit and neglecting the loan, this company is a fraud and has 2 suits, one 2018 in progress, about force place insurances. Don’t do business or refinances with this bank. Will be a costly regret. Someone can recommend lawyer about my case.

On October 11th I made an online payment. This payment was the exact amount to pay off the late fees I had and October's payment. I previously was in touch with Carrington multiple times regarding paying off this loan as we are refinancing through another bank. I was told the payment online would be applied to October first and then late fees. Instead the funds were applied to October's payment, November's payment and the leftover applied to the late fees.

Keep in mind that this company is in business by purchasing non performing loans or at least a history of them from other bigger banks. Ours was sold from Bastards of America to these CarelessCarrington operation. They sell it to get it off their rolls. Most banks sell because the loan is holding back stock prices or other financial streams that make the bank more money. Carrington, who is essentially a debt collector buys the loan, who in the hopes that you can't pay your mortgage will eventually foreclose and usually make the bank one hell of a profit. Especially if it's an FHA or government backed loan.

Our mortgage servicing was transferred to Carrington in 2017 after 16 years with Citifinancial. We had some difficulty in the beginning of the transition but I *thought* it was behind us. Fast forward to August 2019. We shut off autopay because we were in the process of refinancing. Well.. our closing date got delayed. So I went online to pay our monthly mortgage to Carrington. Website wouldn’t allow me to schedule the payment because we supposedly owed over $5k in "uncollected interest and fees!" I called customer service to find out what this is all about since the mortgage has ALWAYS been on autopay from the day we closed on our Citifinancial loan.

Do not get involved with this company by any means. They seemingly go out of their way to lose your information, charge you more money, and take time away from you to correct their errors that should have never happened in the first place. Completely unapologetic and lacking of scruples or morales to how they treat customers.

I had experienced a divorce and the home was awarded to me. My current loan was being serviced Carrington MS and they were my first choice to refinance based on prior experience. My initial contact was with my loan officer Ben ** who was knowledgeable, informative and helpful. As I progressed through the application process, we experienced many hurdles related to refinancing after a divorce. Ben was incredibly patient, helpful and took the time to ensure that I understood my rights as well as the "next steps". I am convinced that I could not have completed the process without his assistance and guidance as there were many days during which I sent multiple emails requesting clarification and he always responded in a timely and respectful manner. I am very satisfied with all the departments that interacted with during the refinance process.

Just straight up down to earth and willing to go above and beyond to help you out! Was putting off refinancing our house due to what I thought was a long drawn out process but James ** was the man with the plan. He helped me speed through the process with ease! Huge weight lifted of my shoulders! Thanks again!

I applied for a mortgage on a second home I was purchasing. I by far met all the financial requirements and had a large cash deposit, however the underwriter on the loan constantly delayed the process asking for more and more verifications on tiny amounts of money (wanted three different letters from employer explaining a $500 difference in one bonus payment)?! A simple loan which was approved and a go, was delayed with verification requests and constant out of office issues with staff that resulted in me having to file for an extension the morning of escrow closing and the sellers being irate! I have NEVER experienced such ridiculous requests and issues with any lender, and this is my 7th mortgage as I invest in property. I would NEVER use Carrington again and DO NOT RECOMMEND!

As a US Army Veteran, and retired government employee, I am used to working with professional knowledgeable people. Ben ** Loan Officer and Christie **, Loan Processor were very professional. They both made sure that I knew what was going on during every step of my home refinancing (answered all my questions). The process took a couple of weeks, and we had a few minor glitches, but they were taken care of immediately. I would work with Ben ** and Christie ** again.

BEWARE-Don’t not waste your time trying to get anything down with the company! We have been home owners of 20+ years and sold our home and we’re getting a new loan for out of state move and we got screwed because of the poor help from Robert ** and Tim **, our lives were completely altered and turned upside down from all the delays and lack of communication. Lack of attention to detail and giving us false hope on getting a very important loan completed. There was negligence and we had to check up on numerous things to keep the ball rolling. They drag out people on getting loans. The biggest negligence and delay was they ordered a wrong appraisal a commercial instead of a residential and things had to be redone numerous times. And this was a residential home, not a commercial and it’s surrounded by subdivisions and sits on the border of city and County lines.

In June 2019, we applied to refinance and wanted to pull some cash out. We were told they could help us with that. We did the application and sent in all required documents. We were to close in July. It didn't happen because something went wrong. The paper work had to be done again. We had to pay July's mortgage when we were told there would be no payments until September 2019. We went through July was ready to close something else went wrong. We had to pay August mortgage. We had to fill out paper work again. While all of this is happening. We pay $560.00 to have our home appraised. Also, in this deal Harrington was going to pay off our cars and some other bills. Each month the loan officer and underwriter kept saying, "Don't worry. If you're behind in your bills we are going to pay them off."

If you are looking to refinance purchase a home or anything related to home financing. Carrington MS really was so helpful. Thank you Justin **. Everything was easy to understand, the information was upfront, Justin really had a can do attitude and was very pleasant to work with. Very knowledgeable and assuring. Made a stressful decision seem like a walk in the park.

My husband are trying to buy a home. We can't do that unless our names are off the loan we cosigned for my son years ago. We sent all info. required last June. Here we are in August. No one will return our calls to give us the status.

I am very happy to review My dealings with this agent and company. It has been a very positive experience. My Best Catch Recommendation Keith ** is very informative, helpful, easy to talk to and very outgoing. He spoke with me and my wife with compassion and understanding. We recommend Keith highly. Thank you Keith **!

Don't use this company if you can help it. I have been behind in payments ever since they took it over. I've been in this house for 14 yrs now with no problems and as soon as Carrington took it over in March they have been doing their best to foreclose on my home! I'm not behind and haven't been but they will give me different stories every time I call! The people that they have answering the phones are just trained robots. I can't express how much I hate this company and I'm sure there will be a big 5 star review after this one.run and don't look back because this has been the worst company and the most shady of them all!! Read a bunch of these and don't believe the only good one at the top of the list. That's what this company is good at which is trying their best to make you out to be the bad guy and a liar which it's really Carrington!

My mortgage was sold by Bank of America to Carrington. First year was uneventful. Then I started receiving notices of insufficient payment and penalties. I've always paid my mortgage via online banking approx. 2 weeks early so as never to have late payments. When I was out of town for an extended period, my rate changed. My original payment had already been scheduled and thus was paid at original rate...which was more than new payment! Instead of contacting me, my payment was applied to principal and the payment that month considered overdue! I have had 4 different situations of this occurring as my payment keeps changing.

This company does not even deserve a 1 star. They are horrible at paying bills. I cancelled a homeowners policy, sent them all the requested documentation and they still paid on a closed policy. They say when a bill comes in they just pay it. They admitted to having the cancellation of the old policy, but yet did not reach out to me for any clarification.

I have asked many times in writing, email and by phone to please update my credit record and remove the RED Bankruptcy Notice on my monthly statement. It has been 6 months and I have provided all the requested and pertinent documentation to them many many times and nothing. I know for a fact that they keep notes on all your calls, emails, and letters but they don't care about updating their customer's credit records. I think is a way for them to keep you suppressed and locked with them.

We were closed within around 15 days of calling to discuss our refinance option. The whole process was very easy and our loan officer was knowledgeable about everything. The interest rate was good and I would definitely recommend Carrington for all of your mortgage needs.

We currently have a loan with Carrington, we decided to refinance and we were looking into Quicken Loans. Leslie ** reached out to us and has made us completely feel not like clients but more like friends and family. We have dropped Quicken Loans and because of Leslie, we've chosen to stay with Carrington.

We have worked with Austin on two separate occasions and both times he went above and beyond to help us with our refi. He was always friendly and answered our questions in a timely manner. Thank you so much Austin.

Chad ** and Whitney ** made the refinance process very smooth and issue-free. I was provided with various refinance options and was free to pick which option best suited my needs. I would highly recommend CMS for home mortgages.

Your Best Catch Recommendation: Both the loan officer & loan processor were the best. Shawn ** in Scottsdale Az was very knowledgeable about the products when I called to see what was available to us before we shopped around. Tiffany ** also was very knowledgeable about the docs and was able to answer all of our questions. I never felt pushed or stupid. I received excellent service (clear explanations, great follow up, very courteous/ polite). I worked for a Bank for 23 years and was very pleased with their support and how I was treated as a customer. Thank you, Denise.

I called to see if I could get an extension on ONE payment, after 9 years of never missing a payment, following a MVA (not my fault) that caused an injury and unforeseen expenses. I received no help, all I got were continuous "no we can't". I spoke to two different people, they sounded like they were reading from a paper. They both just kept repeating the same thing over and over again no matter what questions I asked. They never provided me with any alternatives. They made it their job to just get me off the phone. I will be transferring my loan at the first opportunity. Poor mortgage service, even worse customer service. Don't get a mortgage through these people. I'd give them 0 stars if I could!

Christine **, our Loan Officer, is an amazing person and she guided us with her knowledge and professionalism! She provided outstanding service throughout our entire mortgage process!! We highly recommend her to anyone looking to purchase a new home! Thank you Christine!! We love our new home!! Matt & Allison **

Being a first time homebuyer and also 203(k) renovations loan I was uncertain about many aspects of what to expect. With an unfortunate turn of events with both my first HUD Inspector and Contractor, it was Debra ** that smoothed out all the rough edges. Never aggravated when I called sometimes twice daily, always immediate in answering questions or getting the answer in a timely fashion!! I could not have survived this process without her! I recommend her highly to especially first time homebuyers!!

Good use of technology by qualified staff for smooth, timely processing of loan. Prompt and courteous responses at all levels including local appraisal and closing (loan office in California - property in Florida).

ONLY 2 REASONS WHY THEY SUCK!!! They really are that stupid & just don’t know what they are doing or they are a group of haters trying to hold you back & waste time & $! My opinion haters because nobody is that stupid!

Brandon ** provided me with excellent customer service during the refinancing of my mortgage. He was not only professional but also very polite and friendly with me in every interaction. He was very proactive in getting the process moving and keeping everything flowing. He was willing to step in and assist me even when his part of the process was complete!! When I had a family emergency, he kept the lines of communication flowing so that I was able to take advantage of the opportunity to refinance. I never once felt pressured by him. I really appreciate Brandon's help and his prompt responsiveness to all of my questions! Carrington Mortgage is very fortunate to have an employee of the quality and caliber of Brandon ** working there.

The agent who started my refinancing case gave me the facts, cost and qualified me right on our first phone talk. From there on there was a series of basic documents requested and then straight to closing. Took about 4-5 weeks. I was able to shorten my mortgage term to 15 years and lower my APR to 4%. Bottom line, it was simple and saved ton a money. I will recommend this company to anybody who is looking to save some bucks.

I have dealt with a Carrington Mortgage on three houses and two refinancing deals. They have always gone above and beyond each time. Chase and Rebecca are two of the most customer driven and professional people I have ever dealt with. Highly recommend!

I'm just sick to my stomach about what this company has done to me. I divorced after a 20 year marriage. My ex wife took out a equity loan while we were together. To my knowledge the loan was never used as I received no payment requests from them or any kind or a statement on the loan. She then defaulted on the loan and filed bankruptcy. After the divorce my ex quit claimed the property to me alone. I was told by Carrington to apply to get her name off the loan. Carrington refused to do that unless I refinanced so I tried and they kept putting me off with excuses. After many months I quit trying. Now I get a message that lien is being foreclosed on. What the heck?

They always there for me and they give me all the information what I was asking for quickly answers. All the personnel that was involved was so nice and professional. They have good skills to work with the customers.

Avoid this company at all costs!!! I got behind. Was told not to worry. Just pay a little extra each month. This caused even worse issues. I was threatened with foreclosure. I took money out of my 401k. Paid well over what was required. They posted that payment 20 days later are showing I am 4 months behind. This is absolutely impossible. It is a never ending NIGHTMARE.

I was approached by Brian **, Loan Officer about refinancing my current mortgage under better terms. We were able to come up with a plan that will save money, lower my payment slightly and with very little personal cost. Brian ** was extremely professional, knowledgeable and a pleasure to work with. I was very happy with my experience.

We were attended to immediately with such professional support from the people who represented Carrington Mortgage. Anytime I encountered a problem, I would email or call them and I had a response right away. Even with the person who helped us close the paperwork, was very helpful.

Reports late to credit bureaus when you pay on time. We have to dispute their reporting every single month! Company sends daily emails begging us to refinance and even sent us an email this morning telling us our loan was an adjustable rate and didn’t we want to refinance to a fixed? (We have a fixed!!!) A couple months ago when I called them to confirm they had received my payment, the lady went into an automatic questionnaire trying to trick me into answering questions to set up a refinance. Such a scam company!!!

I worked with Brian ** in refinancing my mortgage to use my home's equity to pay off some larger expenses I had on my house. Brian was always prompt in answering my questions (by phone and email) and was always professional and friendly. He is a plus to the company's good customer service.

My husband and I recently refinanced our USDA loan for a VA loan to cash out for needed home repairs. Our loan officer was Kerry **. He was very easy to work with and kept us informed of all that we needed to do. Kerry guided us through the process (some of it was a little tricky but he was great) and we were able to lower our interest rate and close with no problems. The repairs are in the process of being completed at this time and we are happy with our decision to stay with Carrington for our refinance.

Our mortgage through Nationwide was sold to Carrington Mortgage Services. I had been traveling since December and returned in April to the news and calls on my caller ID stating Carrington. No actual message was left. All calls and then hang ups. I get the mail this week and 2 envelopes with my name and then my husband's, from Carrington. I recognized the name from caller ID. Learn my mortgage has been sold. They offer 4 different ways I can pay (all costing me additional monies). I decline that and tell her I will put a check in the mail that day. I did, for the full $1900 (for March & April).

Jim ** and Shannon ** were two of the most professional colleagues that I have ever worked with on a project of this magnitude. They both kept me up to speed with every aspect of each transaction. I have never been more satisfied with an outcome that practically had me pulling my hair out with anticipation, yet graciously maneuvered with utmost sincerity and promise. I believe that because of this experience I will certainly handle my finances better in the future. Thanks, Jim and Shannon, along with others who helped secure the process from beginning to end. Carrington Mortgage, you're the best. Yolanda

I have an account with the worst Mortgage Company in the World, Carrington Mortgage Company who obtained my Mortgage from Bank of America in 2016. When I was struggling and needed assistance, they played games, prevaricated, used trickery and deceit and pretended like they did not receive documentation that I sent to them and started foreclosing procedures on me in 2017. I was able to get assistance from an agency, was able to bring my loan current. Carrington agreed to accept the payments that brought my account current along with all fees associated with the delinquency at the time. I have been in constant turmoil with them regarding their *UNETHICAL BUSINESS PRACTICES* and have written numerous letters regarding such along with erroneous late fees, inspection fees, uncollected fees and any other unjustly fees that they have assessed me with.

Carrington Mortgage Services, should not be allow to service even The Animal Kingdom. Believe it or not it is the RISK you take. But I tell you the TRUTH, RUN! RUN! RUN! From these people. They operate as if the main object is to steal and take, especially from Escrow Accounts. Like most, my mortgage was sold to them by BOA. They have been nothing short of the worst possible experience. DO NOT DO BUSINESS WITH THIS SERVICE. If I could give them a Negative Star rating I would.

The whole process from start to finish was great. Lee helped me along and was excellent. He was always there to answer any of my questions and was very polite and professional. The process went super smooth and closed on time. We closed an FHA loan in 30 days, which is rare. Usually it is at least 6 weeks. Thank you for all your help! Highly recommend!!!!

Thankful that Carrington reached out to me to lower my interest rates. Initially when I got my mortgage my credit was less than perfect and my interest was pretty high however my credit score improved over the years and that’s when Brandon from Carrington reached out to me. He explained everything in detail and gave me his office contact and cell phone number just in case I had other questions. Being able to text him when I was working was great way for me to communicate so minor details. Closing was done where and when I wanted. I really appreciate how effortless this process was and my refinance rate is low enough that can pay off my loan faster than I anticipated!!!

We are in our late 60s and needed lots of assistance. We were taken care of very well. Thanks to all involved especially Matthew **. Couldn’t ask for nicer people. They explained paperwork to us and helped getting us all the information we needed to have a successful loan.

Terrible customer service from Carrington. Our previous loan company sold out to Carrington right at the time we were paying off our loan. If I had only known how bad customer service was at Carrington, I would have closed out earlier. Every time you call you get a different answer or find out just a little bit more information. Good example is that we are attempting to get our escrow amount sent to us and after almost 10 days after they say the check was mailed, it still has not arrived. As I said earlier, I would have closed out the account and sent payoff before they assumed the loan if I had any idea how bad the customer service is. I would never consider this company for my business.

Everyone I worked with was great. And the process was fast simple and friendly. The process was straightforward and very easy to complete. Had some hoops to jump through but to be expected. But there was never a hump I could not get over because this group of folks were always working to make sure your needs were meet.

The whole process was very easy and the loan representative was so very professional and very knowledgeable. He really helped with the loan process and had a smooth closing. I would recommend Carrington to all my friends and to anyone that's looking to buy or refinance.

Ms. ** was amazing and extremely helpful and professional. Kept in contact with me all the way the process, making sure I stayed on point with my part. A true blessing to this company and deserves to be recognized.

I got behind in my mortgage and I paid the mortgage up to a zero balance. Two months later they said I owe them 350. I call trying to get a understanding how when I just paid the balance in full. My mortgage suppose to have been 500.00 a month in January 2017. They sent a letter two weeks later saying the mort is now 525.00. Six month later the mortgage went to 600.00. 2018 it went to 650.00. January 2019 it is now 700.00. I am on a fix rate every few months. The mortgage has increased. I have used several companies in past. I never had this experience. When trying to speak to customers service they are rude and always unprofessional. If you call on Saturday morning the customer service rep have no ideas what's going on. You will be put on hold until they close at 12:00 PM. It very frustrating and I would like a professional to look into this company.

Mr. Jacob ** and Ms. Barbara ** are two highly professional individuals. They kept us informed and updated throughout the entire process. I will definitely be recommending them to family and friends. It was their communication that made the loan stress free. Thank you to your team Carrington MS. Raul and Rose

They were so very helpful and very knowledgeable! This was a very special case for me to buy my home and they all came through for me to help me accomplish my goal. There were a lot of after hours and weekend conversations to assist me. I have already recommended them to several people to contact them. They all were truly my guiding light especially my broker Mike **. I now own my parents home that they bought in 1971 and my whole family is so very truly grateful that we get to carry on with their legacy. Thank you so very much!! Donna

If I could rate this business at zero stars, I would... My loan was transferred from Chase and I have never been more dissatisfied. From the horrible customer service to the archaic payment processes, if you are looking to do business with this company, DON'T DO IT! Every year that I have an escrow shortage, I pay it. Historically (with Chase) I could walk into a branch or call and make that payment over the phone and automatically, a new escrow analysis would generate. With this company, they charge you $20 to pay over the phone AND you AS THE CUSTOMER have to request a re-run of your escrow analysis. Better hope it's 15 business days before your automatic payment or they will just take out the pre-payment amount and say 'oh well'!

Great & easy experience to get rid of credit card debt. The people we worked were very efficient & a pleasure to deal with. The process was smooth and in a timely fashion. Such a relief with the ease of money being direct deposited into our account and bills paid off in full as soon as it was deposited. thank you Carrington... Especially Rick ** & Christine ** the two we dealt with. They were awesome.

My fiancé fell behind on his mortgage that was owned by Bank of America then it was sold 2 another mortgage company which was sold to Carrington Mortgage LLC. Carrington Mortgage put us into a three month trial period, to confirm we are in good standings and they would give us another chance and be in good graces with our mortgage. We finalized the papers and sent them back then they sent us the final documents of our loan agreement. Everything they stated in the loan agreement was true which we agreed to and signed prior.

Received a call from Carrington asking if I needed to pull any money out of my existing mortgage so I could use it toward...whatever. At first I was very cynical but gave it some thought and gave it a try. I reduced my mortgage, reduced my interest rate and was able to repipe my entire house. Great experience.

Carrington send out my 1098 and 1099. The statements only show I paid half of my property taxes. I called to ask for corrected statements. They said it would take 72 hours. All week I waited and got nothing. I called them 5x's! Every time I was told to wait a while longer. My last phone call I was told that there was nothing to be corrected. I wound up call the receiver of taxes in the town I lived in for an official document to submit to the IRS. That's when I found out I did in fact pay my taxes but Carrington paid them late! I ended up paying over $500 extra in penalties. This is a terrible company to deal with. I am shopping around for a new company to deal with.

Sturt was very upfront about the refinance program. Went over all the info & facts. Every step of the process, available if there were any questions. Mortgage broker was very good also. Went over all paperwork at the signing. Answered all questions.

I am skeptical by nature. But working with Gregory ** was a good experience. He helped us secure a great rate with little cost to us. Carrington picked up almost all costs associated with the mortgage. Further we were able to close quickly. Thank you Carrington and Gregory **. I also wanted to mention that after the loan closed, I needed to set up an automatic payment plan and was able to do that online. I had trouble because my closing loan number was not the same as my Carrington loan number, but their customer service rep was able to walk me through the procedure. So, I would recommend Carrington to my friends and anyone looking to get a professional mortgage deal.

From the first day I contacted this company to the last they were nothing shy of supportive, helpful, informative and amazing. They walked me through each step and told me exactly what I needed to do to get my loan. I don’t have great credit but they helped me air it better to be approved. Told me exactly what I needed to do to improve my score. Glen was an awesome loan officer who answered the million questions I had with no issues at all. He was very quick to respond too. This lender made a dream come true and helped me be able to purchase my first home. I would recommend them to anyone.

My experience with Carrington Mortgage was probably the best, fastest, easiest loan I have ever been involved in. The staff is exceptionally organized making the entire process go as smooth as possible. Their level of professionalism is not seen much in today world of customer service but this company has it. I highly recommend that if you are looking for a home loan or to refinance your existing home this is your place.

The process was very effortless on my part. I was able to save a lot of money on a monthly basis. My contact person kept me informed while going thru the entire process {Brennen}. If I had any questions he would get an answer by the next business day. I never felt like I was going thru the process alone. The closing took the amount of time he said it would take and all of his support people worked very hard to get me to the end. Thanks for the great job you did for me.

Same story as everyone else. Carrington bought out our BOA Mortgage in 2018. Before we received our first monthly statement we received a letter informing us of an increase in payment to cover additional escrow money. We weren't happy about it, but paid it. Now it's the beginning of 2019 and another letter comes. Yet another increase in the monthly payment to cover escrow fees. No local offices to go to and calling just left us frustrated. Representatives were no help. It took several of them just to look up our account. This company should be SHUT DOWN and BOA should have to pay for the refinance charges to a Mortgage Company of our choice. We didn't ask to be transferred shouldn't have to be forced to put up with this **. If we could afford to refinance, we would.

My mortgage was sold to these crooks by BOA. I've had nothing but problems with them. Their online statements do not match up with the paper statements. When I call to ask about the mixup, their response is that it's a computer issue. So fix the issue. I make my payments on time and yet I still get wrong information from them. I also tend to believe that the 5 star ratings they've received are false. Anyway. If possible, STAY AWAY from this company.

Our mortgage has been serviced by Carrington for about 5 years now and they are the worst mortgage company ever!! Our home was damaged by hurricane Michael and we filed a claim with our home insurance and Carrington mortgage thinks that our claim money to repair our home is their money. Their "processes" should be illegal. We would never recommend this company and urge everyone to stay far away from them! They are horrible!

Someone suggested a class action lawsuit, I am 100% in agreement!! I have paid on time since 2009 and 3 months with Carrington, my credit score is tanking saying I am late when I have proof the money is taken from my account at the beginning of the month but they post it at the end!! CROOKS and SABOTEURS!!!

Like others on here my mortgage was sold to Carrington by B of A in 2018. I haven’t had much contact with them until today. Who are the people working their customer service line? First of all the wait time was ridiculous. Once I spoke to someone. It was the most painful 5 minutes I’ve had in a long time. Seriously the lady I spoke to should not be working customer service. She didn’t know what a mortgage note is (I was told I need it for a HELOC). She didn’t know what a HELOC was. She asked me why I needed the mortgage note and I had to tell her multiple times it was for a HELOC and then explain what that stood for. I was patient until she got back on the line and sounded like she was trying to sell me on refinancing with them. I had to tell her I would figure out the mortgage note on my own since it sounds like she has no idea what she is talking about. It’s too bad this company can’t find more competent employees.

My mortgage was sold to Carrington, a bunch of crooks. They have done everything to me to keep me here to rip me off. My mortgage went up to 825.00 a month, interest went up to 8-1/2 percent - 700.00 goes to interest. They lie cheat. After 30 yrs, they tell me I still owe 92,000. Nobody, will help get me away from these crooks. I'm almost ready to walk out of this house, and leave it. They would sell this house 40,000 to get off their books. Why don't these people reduce my mortgage, for 40,000 so I can get away. No that's too easy. I found a lawyer that started working on this, he's heard about their dealings. He told me this is owned by the crime syndicate. If your mortgage gets sold to them find someone fast to get away.

In September 2018, after 10 years, Bank of America sent me a letter stating they had sold my mortgage to Carrington Mortgage Services, LLC. Since I have been dealing with them, this has been a very horrible experience. Every time you speak to a customer service person, you are told something different. My account had gotten behind about 4 payments and I worked hard every payday to bring the account up to date. Every time I make a payment, they will send me a renewed Notice of Intent to Foreclose. My account is down to owing for just January and my new payment for February, but they continue to send me the same Notice of Intent to Foreclose letter.

By far the worst company I have ever dealt with. If your mortgage is ever sold to them refinance as soon as possible or sale because they are going to beat you out of your money. They applied 2 months' worth of payments to somebody else account then put 60 days late on my credit report and refused to remove it dropping my credit score tremendously.

Chase sold our mortgage to Carrington almost a year after we moved in. The following year we got a notice that our property was being sold at auction because the taxes weren't paid. After a run around, we got that settled, but not until we paid out of pocket for the property taxes. No reimbursement. Last year we had a little rough patch and got 2 months behind. The 3rd month we were able to make payments again and some months paid 2 payments, attempting to catch it up. November they rejected the payment and said that it needed to be paid in full. We sent a Western Union payment, that was also rejected.

Like most others my mortgage was sold to Carrington Mortgage Co. Since then I've had nothing but problems. We make a payment on the 1st and it don’t get posted till the 20th or later and they charge you to pay them. Meanwhile my account is still acquiring interest on the money I already paid them. Several time they say we haven’t made our payment but it pulled out of my account a month or 2 months prior. Checking my credit score they reported I've missed 10 payments and was more than 30 days late 3 time which ain't so but has dropped my credit score so low I can't refinance with another company. This company has done nothing but steal my money. I called them and ask for a payment history for my account and after the rep being rude and playing dumb on the phone they finally said they would send it. I tried to give them my email address only to be told it has to be mailed to me.

We had CitiMortgage when they sold to Carrington. What a nightmare these last few years has been. We fought with them a year saying we never had insurance - which we always had with Allstate. Always losing papers. Meantime they added their insurance at a crazy amount. The last year of the mortgage was total hell. They continually locked us out of our account online from paying. When I called they said it could be made 10 days after the due date... In a window of a few days....that way our payment was always late. If I mailed the payment it wouldn't get processed for days.

From what I've read from everyone else, they're either going through, or have already went through the same crap as I have, I should have gotten back a 177.00 From the overage on my insurance 2017, they said I was short, which was not true. Last year 2018, my insurance went down 1000.00. Again they had the nerve to say I was 487.00 short. I do believe it's time for a class action lawsuit against this company.

My original BFA loan was as others report, sold to these vultures. Nothing but one problem after another! In the past six months I have done everything I can to keep from dealing with them, such as using my bank bill service for monthly payments, use their website to find answers to my questions and submit requests through writing for things such as payoff amounts, etc.

Had Bank of America who kept giving me the run-around in 2018 regarding the final $4,000 installment of a $24,000 insurance property damage claim from March 2017. I kept calling them because the repairs were complete and went thousands of dollars above the $24k so had to pay that out of my own pocket and wanted the last of the money to recoup some of my own money. After many months of stall tactics, they finally agreed to send someone to do the inspection. The inspector reported 100% completion on the repairs to my home. But, sly BOA had already sold my mortgage to Carrington Mortgage Services - the inspection was done about 10 days after the official transfer.

Horrible...they offered a natural disaster forbearance and called me every day stating I was late even though they clearly saw I was on a forbearance. I have spent more time talking to Carrington representatives than I have our insurance company and suppliers repairing our home in Panama City. #CantGetMyTimeBack #ThanksForNothing #Harrassment

My original bank sold my mortgage to Carrington Mortgage Service and the customer service people are absolutely HORRIBLE. They ALL have attitudes. They ask a million questions to get in your personal business and act like you are the worst person in the world. They call you a million times a day if you are 3 days or more late with your mortgage. I would not pick this company as my first pick for a mortgage.

Just like many others my Mortgage was transferred by Bank of America to Carrington in September. Carrington did escrow analysis October and said there will be shortage which will be spread across my mortgage payment over 12 months or I can pay it off at once. I decided to pay off the shortage amount. After they received the escrow shortage payment, they ran another escrow analysis again and said there will still be shortage. I called them for explanation why escrow analysis was done twice with 3 weeks period. They could not give me any explanation.

I was also transferred to Carrington from Bank of America. This company is horrible. Within 2 months they raised my mortgage $118 dollars. And also stated that their escrow was higher than Bank of America. I told them that I didn't agree to their terms and they are not suppose to change the terms. After arguing with probably the dumbest person in customer service, She proceeds to tell me that it only went up 54 dollars. I told her what I was paying and what they had increased simple math, but she still couldn't see 118. Needless to say I was so pissed off I told them how much they sucked and hung up. First thing I did was refinance with Chase cutting off 2 years on the loan and got a lower rate. I'm now saving over 20000 dollars and have a shorter loan. And Carrington only got paid for the first three months, so I'm sure they took a loss on my loan.

Dragged my refinance along for 2 months. They said everything is going good, even after the appraisal they said everything Was good (which I paid $600 for) then before closing they said they couldn’t do it anymore. Would not have been a problem if they would have done their job to start with but last minute they found a reason why I couldn’t refinance. My opinion use a better qualified company!

At first these guys were great. Then came end of year. My mortgage payment is being raised almost $300. Fine, property taxes. They didn't inform me of any change until I went in my account and saw my next bill. I was also supposed to receive a hard copy of my Escrow Analysis. Never did. Didn't know it existed until my unnecessary amount of phone calls with Customer Service today. But that's not the kicker here, folks. Oh no. The second time I called and talked to someone, I asked where in my mortgage documents I can see where they have the legal right to raise my payment after only 6 months. He told me he was going to put me on hold to confirm with his supervisor.

Carrington Mortgage is such a rip off. My loan was transferred from BOA, who went up on my mortgage twice within 2 months for a suppose it escrow shortage prior to the transfer. Now Carrington had the nerve to go up after only being with them for 2 months. I have my mortgage deducted out of my bank account and they randomly went up without any notification. When I called, they claim they require more months of escrow cushion then BOA. Such a rip off, they are scam artist.

Bank of America sold my loan to Carrington Mortgage Services 3 months ago, Carrington proceeded to immediately raise my monthly payment to cover an "Carrington Escrow Minimum Balance Requirement". I called to find out why as my escrow balance ALWAYS has enough money in it to cover all escrow costs. The representative states they require a minimum balance of 2 month cushion. In my case that is minimum cushion balance of $1,100; additional to my regular escrow payments. Their agent told me the escrow department is not a bank and can charge whatever minimum balance amount they want for escrow. What a nightmare! Completely ridiculous, I consider that to be stealing - they aren’t paying me any interest for any escrow balance - but expect their customers to keep a minimum balance.

Like many others, my loan was transferred to Carrington from Bank of America in September. I have an excellent credit score and have never been late on a payment. Instead, I am on track to pay off my 30-year mortgage in 15 years. In other words, I am not profitable to the bank. Right before my mortgage was transferred, I made an additional payment to principal to Bank of America. If I had been given any warning that my loan was being sold, I would have waited.

My mortgage loan was sold to them by BOA in September. The first two months went fine. Then November came. First they sent me a late notice on the 10th of the month because my payment wasn’t made by the 1st. I have over 25 years in the financial industry and every bank I’ve worked for or had a loan with your payment is not late until after the 15th. Then I got my statement on 11/26 for my Dec 1st payment and my monthly payment significantly increased. When I called the customer service rep was totally rude and didn’t give a crap about what I was saying. I was told that it was because my escrow account was short for my property taxes because they had increased.

I have been with Bank of America for 12 years. These people ran a short escrow and made my payments go up and they want a 2 month cushion. They are full of crap and I'm reporting them to the state of Texas for fraud! Their call agents are rude and clueless. They keep saying they are not a bank and don't follow bank rules. I pray they sell my account. What a nightmare!

Like many other reviewers, my Bank of America mortgage was sold to Carrington in September 2018 (I'm not really sure why since my house is worth much more than the mortgage and I have an excellent credit rating). In August, I was fortunate enough to get a new flood insurance rating, saving over $2100 a year, which makes for a significant savings in my monthly escrow. However, it is now November and Carrington still has not adjusted my escrow. I have told it should happen in December and if the difference is over $50 I will get a refund in 15 to 30 days after the change has been made (the difference will be several hundred dollars after over-paying for three months). Customer service regarding this issue has been beyond frustrating.

BoA sold my mortgage to Carrington 2 months ago. I never received notice from Carrington about my account #, like I was supposed to. When I called they wouldn't even apologize, the guy didn't even care. Acted liked it was my fault. Now I go to pay my bill only to find they charge you a "convenience fee" to make payments...that's right, they charge you MORE money to give them money.

I have purchased two homes through Carrington mortgage in the last two years and I have nothing but good things to say about my loan officer Meghan and both the processors I worked with in each transaction. The process was smooth and I closed on both homes in less than 30 days and have been serviced by Carrington Mortgage as well and had no issues thus far. Thank you Carrington Mortgage.

My mortgage was transferred to Carrington from Bank of America with no notification. They sent me a letter in the mail a month later after I tried to contact them numerous times. They charge convenience fees for every function. It seems criminal. Their website and automated function don't operate at all. It seems like they want problems. I just want to make a payment. It shouldn't be this difficult. We (their forced consumers) should file a class action lawsuit to straighten this out. This is unacceptable!

I would not recommend this company to anyone! BoA sold our mortgage to Carrington in September 2018, most likely because the property is worth less than the mortgage. Since then, we've had nothing but issues. We never received any correspondence from Carrington with an account number or their so-called welcome packet. I called them in September to get my new account number so I could make a payment. They told me that they were still transferring all the information and my info/new acct number hadn't yet been set up in their system. I was advised I would receive a letter in the mail once the account was established, and when I asked about the September payment, they advised me that it would not be considered or reported late.

On August 2, 2018 I was reach out by a representative from Carrington Mortgage named David **. On that day I submitted all the paperwork he would need to get this loan started. About 7 to 10 days later I received an email from Dave saying I was pre-approved for a mortgage and he would order a home appraisal which was a nightmare done by a man name Steven **. The report came back with a few minor things which were easily repaired. After that nightmare was resolved I waited to find out when the paperwork would be ready to sign another 7 to 2 weeks went by and no contact from anybody. By now it's labor day that Tuesday I called to see how things were going they told me that Dave had quit a week ago and I had a new loan processor Douglas Earl ** who had no clue what he was doing.

If your mortgage was sold and now serviced by Carrington you need to understand it's their job to flip these loans either by forcing you to refinance, pay off or foreclose for as little as a 3% profit. After 22 years mine was sold to them too, I did a little research. Your mortgage was bundled and sold with what Wall Street considers nonperforming loans, either you are behind on payments, you have a low credit score or your loan balance is more than the house is worth. Once Wall Street groups buy your mortgage it's assigned to trustees who in turn hire Carrington to make sure that flip happens. This is their true purpose so they don't really care if your loan gets handled correctly.

BFA sold my mortgage to them last months. Have been with BFA for 10 years. Why? Carrington Charging fees for everything: Paying mortgage online, over the phone or via automated Pay-by-Phone system. I think 5 star reviews above are fake.

My mortgage was sold to Carrington in September 2018 and I register to pay my mortgage online. Guess what? They have a Convenient FEE of $5.00. In 28 years, that's a total of $1680.00 and for what? They want you to go paperless. Isn't this the whole thing, to eliminate paper, so the costs are lower? I never heard about a Convenient FEE! I don't like them!!! I hate them!!! The customer service suck too!!! "Is nothing I can do about it... blah, blah, blah. If you don't like us, you can refinance". Why? I have a very low interest rate.

My mortgage was sold to Carrington in September 2018 and this has been the most unprofessional and horrible experience ever. The representatives have been rude and threatening. Someone showed up at my home with a letter in a handwritten envelope and gave to the person at my house. It was not sealed and had my personal information in it.

I was working with Justin from Carrington for about 2 months, all my paperwork had been submitted, and according to him, approved. I received 2 preapproval letters that corresponded with the properties I was looking at. I am under the belief that as soon as I find a house I like, everything would go smooth. Justin called and stated that they are looking at my student loans, which are not in default/nor have bad reporting on my credit, the balance is high but in good standing. I informed him in the beginning that I had this loan and that was the only outstanding debt I had, which he should have seen when he pulled my information in the beginning. After he stated they were reviewing this, I have not heard from him since, no phone calls, no emails, which was not surprising because his communication was awful throughout all this.

We are a contractor who did work on a Homeowners house - Needless to say - 1 year 3 months later the mortgage company has yet to release the insurance check to pay us. We call every 2 weeks and every time they are asking for something else - We are seeking an attorney - not only are we suing the homeowner but Carrington for penalties, interest and my time. Worse company I have ever dealt with - Stay away if possible.

As of 9/4/18, Bank of America sold our loan to Carrington. Since this process began, we had ZERO notice, someone showed up at the property, gave a stranger a letter (not even in an envelope), and was asking questions about us. We don’t even live at that address!!! The letter contained personal information including account numbers and our current physical address. As a rental property our tenants were terrified thinking we were in some kind of foreclosure, or they would be anticipating an eviction! We find all this out in the same day!

I have been on the phone for hours with Carrington Mortgage Services. They needed to send a signed document to an organization. They have, so far, sent the document for ANOTHER person. Hence, personal information is being sent and shared with those that should not get that personal information. And, still... they have NOT sent MY information as requested. I am on the phone for the fifth time. NOTE: YOUR personal information may be faxed to someone without your knowledge and permission. I have seen personal information for three people so far, including phone numbers, account numbers, names, addresses, etc. This is unacceptable. Meanwhile, I am still trying to get them to send the correct fax with MY information to the organization that requested it. Horrible service!

Carrington bought our loan from Bank of America last year. I pay my mortgage EVERY month and without missing 1 single payment since 2001 but pay when we receive our social security check every 3rd Wednesday of every month. Because I pay after the 1st when the mortgage is due, I’ve accrued late fees monthly now amounting to $2050.00 since Carrington took over. I also received a “Notice of intent to Foreclosure” with options for apply for a Loan modification, mortgage assistance, decide for short sale or Foreclose. Of course at our age, 78 and my wife 77, we applied for mortgage assistance in hopes to stay in our home.

Fast process and exceptional service! I really appreciate working with this company, everyone was nice, professional and were always ready to help. I have nothing bad to say about this company, but it was absolutely one of the best experience I ever had. We're very happy to get us everything we wanted especially when we decided to refinance our house. Thank you so much Carrington Mortgage for everything!

It was such an amazing experience for us! Everyone was always willing to help, very professional and responsive as well. The entire process was really quick and pretty much convenient. Thank you so much for the great customer service we received!

I would like to thank Carrington Mortgage for helping us with our first house purchase! I recently worked with Carrington Mortgage for a house loan and I can honestly, they're one of the best mortgage company I ever dealt with, competitive rates and easy process. I received a great level of service, everyone was so friendly, very accommodating and were always ready to help. Everything went smoothly and completed professionally. Will definitely use again!

Carrington purchased my mortgage from CitiMortgage several years ago. CitiMortgage allowed us to make bimonthly payments as well as pay extra on the principle so that we could pay off the mortgage early. Carrington refused to let us do the same. I was told that they didn't have the capability. In the years that Carrington had our mortgage, even though we had a few financial difficulties, we never missed a payment (although a payment may be a day or two late due to their wonderful computer system). They also charged us fees when the mortgage was late and it was their fault (usually because their computer system was down).

I was looking for a house to purchase and found Carrington Mortgage Company through the recommendation of my brother-in-law who was a lawyer. I was very skeptical at first, but after reading a lot of reviews about them from different websites, I was finally convinced to go with them. They walked me through the documents that needed for the purchased, negotiation and refinancing process. Their communication was also impressive, they kept me updated with the progress and they were also very responsive to all the questions I had and explained everything to make sure I understand everything very clearly. My entire experience with Carrington Mortgage Service is absolutely great and I highly recommend them to anyone looking for an honest and reliable mortgage broker.

This company is a joke. Due to loss of job we fell behind on our payment. During this time we had water damage to our kitchen cabinets and had to file ins. claim. Insurance company sent the check and we contacted Carrington our the insurance claim. They stated since the mortgage was delinquent that OUR MONEY would be monitored (BS). Spoke with several CSR and they stated for the claim not to be monitored and not to have a licensed contractor. We will need to pay the past due balance. We did exactly that after verifying the loan was current. We were informed they would endorse the check and send back to us.

Working with Carrington Mortgage Service is such an amazing experience. This company did an amazing job of handling my refinance process. We recently had refinanced our house and been with them for a couple of months now. I never had any problem regarding with the communication through the entire process. Everyone was always ready to help and from start to finish, they're always been very accommodating and professional. Would gladly recommend them!

Carrington Mortgage Services did an amazing job of handling my refinance process. The agents were all great and handled everything very smoothly and had no problem with them, from start to finish. Any questions I had in mind was answered very quickly and thoroughly provides information that we needed to know about refinancing. Thank you so much to each and everyone from Carrington for helping us.