Carrington Mortgage Services Reviews

BoA sold my mortgage to Carrington 2 months ago. I never received notice from Carrington about my account #, like I was supposed to. When I called they wouldn't even apologize, the guy didn't even care. Acted liked it was my fault. Now I go to pay my bill only to find they charge you a "convenience fee" to make payments...that's right, they charge you MORE money to give them money.

I have purchased two homes through Carrington mortgage in the last two years and I have nothing but good things to say about my loan officer Meghan and both the processors I worked with in each transaction. The process was smooth and I closed on both homes in less than 30 days and have been serviced by Carrington Mortgage as well and had no issues thus far. Thank you Carrington Mortgage.

My mortgage was transferred to Carrington from Bank of America with no notification. They sent me a letter in the mail a month later after I tried to contact them numerous times. They charge convenience fees for every function. It seems criminal. Their website and automated function don't operate at all. It seems like they want problems. I just want to make a payment. It shouldn't be this difficult. We (their forced consumers) should file a class action lawsuit to straighten this out. This is unacceptable!

I would not recommend this company to anyone! BoA sold our mortgage to Carrington in September 2018, most likely because the property is worth less than the mortgage. Since then, we've had nothing but issues. We never received any correspondence from Carrington with an account number or their so-called welcome packet. I called them in September to get my new account number so I could make a payment. They told me that they were still transferring all the information and my info/new acct number hadn't yet been set up in their system. I was advised I would receive a letter in the mail once the account was established, and when I asked about the September payment, they advised me that it would not be considered or reported late.

On August 2, 2018 I was reach out by a representative from Carrington Mortgage named David **. On that day I submitted all the paperwork he would need to get this loan started. About 7 to 10 days later I received an email from Dave saying I was pre-approved for a mortgage and he would order a home appraisal which was a nightmare done by a man name Steven **. The report came back with a few minor things which were easily repaired. After that nightmare was resolved I waited to find out when the paperwork would be ready to sign another 7 to 2 weeks went by and no contact from anybody. By now it's labor day that Tuesday I called to see how things were going they told me that Dave had quit a week ago and I had a new loan processor Douglas Earl ** who had no clue what he was doing.

If your mortgage was sold and now serviced by Carrington you need to understand it's their job to flip these loans either by forcing you to refinance, pay off or foreclose for as little as a 3% profit. After 22 years mine was sold to them too, I did a little research. Your mortgage was bundled and sold with what Wall Street considers nonperforming loans, either you are behind on payments, you have a low credit score or your loan balance is more than the house is worth. Once Wall Street groups buy your mortgage it's assigned to trustees who in turn hire Carrington to make sure that flip happens. This is their true purpose so they don't really care if your loan gets handled correctly.

BFA sold my mortgage to them last months. Have been with BFA for 10 years. Why? Carrington Charging fees for everything: Paying mortgage online, over the phone or via automated Pay-by-Phone system. I think 5 star reviews above are fake.

My mortgage was sold to Carrington in September 2018 and I register to pay my mortgage online. Guess what? They have a Convenient FEE of $5.00. In 28 years, that's a total of $1680.00 and for what? They want you to go paperless. Isn't this the whole thing, to eliminate paper, so the costs are lower? I never heard about a Convenient FEE! I don't like them!!! I hate them!!! The customer service suck too!!! "Is nothing I can do about it... blah, blah, blah. If you don't like us, you can refinance". Why? I have a very low interest rate.

My mortgage was sold to Carrington in September 2018 and this has been the most unprofessional and horrible experience ever. The representatives have been rude and threatening. Someone showed up at my home with a letter in a handwritten envelope and gave to the person at my house. It was not sealed and had my personal information in it.

I was working with Justin from Carrington for about 2 months, all my paperwork had been submitted, and according to him, approved. I received 2 preapproval letters that corresponded with the properties I was looking at. I am under the belief that as soon as I find a house I like, everything would go smooth. Justin called and stated that they are looking at my student loans, which are not in default/nor have bad reporting on my credit, the balance is high but in good standing. I informed him in the beginning that I had this loan and that was the only outstanding debt I had, which he should have seen when he pulled my information in the beginning. After he stated they were reviewing this, I have not heard from him since, no phone calls, no emails, which was not surprising because his communication was awful throughout all this.

We are a contractor who did work on a Homeowners house - Needless to say - 1 year 3 months later the mortgage company has yet to release the insurance check to pay us. We call every 2 weeks and every time they are asking for something else - We are seeking an attorney - not only are we suing the homeowner but Carrington for penalties, interest and my time. Worse company I have ever dealt with - Stay away if possible.

As of 9/4/18, Bank of America sold our loan to Carrington. Since this process began, we had ZERO notice, someone showed up at the property, gave a stranger a letter (not even in an envelope), and was asking questions about us. We don’t even live at that address!!! The letter contained personal information including account numbers and our current physical address. As a rental property our tenants were terrified thinking we were in some kind of foreclosure, or they would be anticipating an eviction! We find all this out in the same day!

I have been on the phone for hours with Carrington Mortgage Services. They needed to send a signed document to an organization. They have, so far, sent the document for ANOTHER person. Hence, personal information is being sent and shared with those that should not get that personal information. And, still... they have NOT sent MY information as requested. I am on the phone for the fifth time. NOTE: YOUR personal information may be faxed to someone without your knowledge and permission. I have seen personal information for three people so far, including phone numbers, account numbers, names, addresses, etc. This is unacceptable. Meanwhile, I am still trying to get them to send the correct fax with MY information to the organization that requested it. Horrible service!

Carrington bought our loan from Bank of America last year. I pay my mortgage EVERY month and without missing 1 single payment since 2001 but pay when we receive our social security check every 3rd Wednesday of every month. Because I pay after the 1st when the mortgage is due, I’ve accrued late fees monthly now amounting to $2050.00 since Carrington took over. I also received a “Notice of intent to Foreclosure” with options for apply for a Loan modification, mortgage assistance, decide for short sale or Foreclose. Of course at our age, 78 and my wife 77, we applied for mortgage assistance in hopes to stay in our home.

Fast process and exceptional service! I really appreciate working with this company, everyone was nice, professional and were always ready to help. I have nothing bad to say about this company, but it was absolutely one of the best experience I ever had. We're very happy to get us everything we wanted especially when we decided to refinance our house. Thank you so much Carrington Mortgage for everything!

It was such an amazing experience for us! Everyone was always willing to help, very professional and responsive as well. The entire process was really quick and pretty much convenient. Thank you so much for the great customer service we received!

I would like to thank Carrington Mortgage for helping us with our first house purchase! I recently worked with Carrington Mortgage for a house loan and I can honestly, they're one of the best mortgage company I ever dealt with, competitive rates and easy process. I received a great level of service, everyone was so friendly, very accommodating and were always ready to help. Everything went smoothly and completed professionally. Will definitely use again!

Carrington purchased my mortgage from CitiMortgage several years ago. CitiMortgage allowed us to make bimonthly payments as well as pay extra on the principle so that we could pay off the mortgage early. Carrington refused to let us do the same. I was told that they didn't have the capability. In the years that Carrington had our mortgage, even though we had a few financial difficulties, we never missed a payment (although a payment may be a day or two late due to their wonderful computer system). They also charged us fees when the mortgage was late and it was their fault (usually because their computer system was down).

I was looking for a house to purchase and found Carrington Mortgage Company through the recommendation of my brother-in-law who was a lawyer. I was very skeptical at first, but after reading a lot of reviews about them from different websites, I was finally convinced to go with them. They walked me through the documents that needed for the purchased, negotiation and refinancing process. Their communication was also impressive, they kept me updated with the progress and they were also very responsive to all the questions I had and explained everything to make sure I understand everything very clearly. My entire experience with Carrington Mortgage Service is absolutely great and I highly recommend them to anyone looking for an honest and reliable mortgage broker.

This company is a joke. Due to loss of job we fell behind on our payment. During this time we had water damage to our kitchen cabinets and had to file ins. claim. Insurance company sent the check and we contacted Carrington our the insurance claim. They stated since the mortgage was delinquent that OUR MONEY would be monitored (BS). Spoke with several CSR and they stated for the claim not to be monitored and not to have a licensed contractor. We will need to pay the past due balance. We did exactly that after verifying the loan was current. We were informed they would endorse the check and send back to us.

Working with Carrington Mortgage Service is such an amazing experience. This company did an amazing job of handling my refinance process. We recently had refinanced our house and been with them for a couple of months now. I never had any problem regarding with the communication through the entire process. Everyone was always ready to help and from start to finish, they're always been very accommodating and professional. Would gladly recommend them!

Carrington Mortgage Services did an amazing job of handling my refinance process. The agents were all great and handled everything very smoothly and had no problem with them, from start to finish. Any questions I had in mind was answered very quickly and thoroughly provides information that we needed to know about refinancing. Thank you so much to each and everyone from Carrington for helping us.

BEWARE!!! This company is a rip off. My mortgage was sold to them a few years ago. I was getting emails and mail about refinancing so I decided to give it try with debt consolidation and extra cash out. I was told to pay for a appraisal which cost $495. Then an issue came up about my student loans which are in deferment. After all this it was suggested that I do a streamline refinance which does not require a appraisal and that I was basically on my own with the $495 I paid. Horrible customer service.

I’ve never been here personally, BUT I have dealt with Carrington and my experience was EXCELLENT... Even better than I imagined. 2 months ago I started the home buying process with my loan officer, Justin ** and Angie ** our loan processor. Let me tell you about Justin first, he’s caring, compassionate, and was there for me every time I needed him. When I felt discouraged, he lifted my spirits and reassured me that everything would be ok, he was great with me...

My partner and I finally decided to refinance our property and we are truly happy for having Carrington Mortgage Services to help us. They worked quickly to get us everything we needed and I am very impressed with the communication, they kept us well updated all throughout the entire process. Great experience overall! The one that I would definitely recommend!

Impressive! I am pretty much happy with the experience I had with the Carrington Mortgage Service. The company went beyond our expectations and did a great job of handling our refinance process. The agents were absolutely professional, very accommodating and the communication was fantastic! Fast and such an excellent experience! Provided us with everything we needed and we can't say enough how great the service was. We always felt like we mattered. Thank you so much.

Great experience I had so far! Working with Carrington made our refinancing more easy and very convenient. They were able to respond to our calls and emails promptly and they were very fair and extremely professional. Much better service than other mortgage companies I dealt with. I am extremely satisfied with my experience with this company and would love to recommend them!

Very quick and easy loan process! Working with Carrington staffs was fantastic. I am very amazed with the quality of service received and they were able to answer all questions asked. Was able to refinance our house within a couple of weeks and extremely pleased. Thank you so much!

I had a fire to my home in December 2017. I contacted the Loss Claims Department and filled out the proper paperwork to rebuild. I've been trying to get an inspection done from Carrington for 3 weeks and no one can provide me with a supervisor. I've also been given an advocate email with no response for over a week. My contractor has halted work because of this. They are holding a large amount of my insurance money. A considerable amount more than what is my mortgage. Totally unacceptable.

Carrington Mortgage took over my loan from Bank of America July 2016. January 2017 I was unemployed but manage to make my mortgage payment through March. April was unable to make payment, I was hired in April, received my first check 05/18/18, made my April payment. I told Carrington Mortgage I will make 2 payments in June. I received 2 letter the same letter from Carrington stating Notice of Intent to Foreclosure. They sent this letter when you are 30 days delinquent. Today 06/21/18 I received a letter typed on my first door after telling this me they will have 2 payment on 06/29/2018.

Carrington Mortgage preys upon those who have lower credit scores, they will try to take advantage of you especially if you appear to be desperate. I was one of those desperate people, around 2 weeks ago, I applied to get a loan with them and when I sent the paperwork to be looked at by a real estate lawyer he told me to run. I have a VA. They wanted to put me in a FHA with an interest rate of almost 12% for 30 years.

Carrington Mortgage bought my mortgage from Bank of America in Feb 2018. When I went to pay my first payment with Carrington, they didn't even have an account number for me. They said to put my BOA account number on my check. I had to mail a check because they did not have my account online. When I finally was assigned an account number and went to make my next payment online, they charge a $5.00 fee to pay your mortgage online. They charge a fee for every kind of way to make your payment unless you send a check to them or have auto draft. I signed up for auto draft for the next payment. She I scheduled the next payment, my normal monthly payment showed what I had been paying for over a year.

Great service! Extremely friendly and they were able to answer all our questions and responds to our calls and emails in a convenient way. Everything went smoothly and never had any problem working with the employees from Carrington. I am extremely impressed with the service, they were very quick, proficient, honest and very reliable. I thank everyone who help us with refinancing our home and can't say enough how grateful we were for having this company!

This was a standout amongst other experiences we've had! The staff who took care of us were very knowledgeable and were very easy to reach by phone or email. They really made the whole process easy and stress-free. Decided to purchase a new house and this company was able to help us with ease. Thank you so much Carrington!

Don't use this company. They are unprofessional and do not help their customers, they put you in a negative state just to approve you for a loan mod. Credit report tanked over 100 points. Stay away from them, they're crooks.

Positive experience. A great company with, very extremely expert, prompt and honest employees. Gave us a good advice about purchasing our new home and was dependably receptive to my calls and emails, also returned my messages quick as could be expected under the circumstances. I had an incredible experience with the whole process and so far had no problem with the service they provide!

It was truly a pleasant experience having this company help us with our home loan. My wife and I decided to refinance our home and the people who assisted us from start to finish made the entire process significantly less stressful than I thought it would be. We had been extremely satisfied with the experience we had with Carrington Mortgage. They've been very helpful and professionally - they did an amazing job.

Carrington mortgage are horrible liars. I was told I would receive a call from the company about my lien release almost a month ago and I received nothing. My loan was paid in full and 3 months ago still a damn lien!!! Stay away from this company!!!

I gave them 1 star, because 0 stars are possible. My mortgage was sold to these people by BoA. I have no issues before but now they seem to try everything to keep you from paying your mortgage. I was told that the transition would be easy and the terms would all remain the same, such **. When asking to escalate a call to management or a supervisor they ask you to fax the request and someone will return your call, everything is recorded (according to them) but you have to fax to request a transcript of conversations, they are quick to want to know your financial status --> why? Because they are banking on a foreclosure. I now have to Western Union my payments because they won't take them over the phone, online or by check. And credit is posted to your account a day late... DO NOT do business with this company!! And if you are stuck, like me, seek to refinance with a more legitimate, customer-friendly company like I am doing now.

Had issue with this company since day one with my escrow. It feels like nobody in the service department knows anything about how escrow works. In March I received an email that my mortgage went up $500 because they miscalculated my escrow last year. Even after running my analysis several time they kept telling me that I came short of the property tax. Apparently, they used my 2016 prorated rate for my 2017 property tax, which they had to add the difference they paid in 2018 escrow.

I would recommend Carrington Mortgage Service without any hesitation. Everyone was fantastic, easy to deal with, professional and very trustworthy. They were very helpful during the whole process of refinancing our house. It was absolutely a pleasure working with this company and they were able to help us the way through. Thank you so much!

Not the best mortgage company in terms of helpfulness of their staff. My mortgage was sold to Carrington Mortgage in 2016. The first issue we had with them was that no one from Carrington told us that they do not use our escrow money to pay our HOA bill. Bank of America did this, and we were told by Carrington that nothing in terms of payment amounts, escrow, etc. would change. We were then hit with a late fee from our HOA company because Carrington did not use our escrow money for it. When I asked Carrington to reimburse me my late fee, the associate said Bank of America would need to that because they misinformed me. This is completely incorrect, I was hit with a late fee because Carrington did not communicate this.

Bank of America sold my mortgage to this less than competent company back in 2017. They messed my escrow account up and have me paying an additional $140 a month. I called to have them fix this and to see if they would take a partial, smaller, payment at the old rate BoA had. They said their systems weren't set up to accept partial payments. BS, I find it hard to believe that a company of this size does not have that capability. That being said, we are now 30 days into the initial phone call about their error and still have no resolution.

Ed from Las Vegas is exactly right with his review. They will not allow you to make early payments or additional payments to pay your mortgage earlier. They will only delay and stall you until you just quit and they take more of your money. Carrington bought my mortgage from Chase and I have no choice but to get ripped off by them. I haven't had my home long enough to have enough equity to get refinanced so I'm literally stuck with these vampires. Tomorrow I'm calling the attorney general in my state to file a complaint. STAY AWAY FROM CARRINGTON MORTGAGE AT ALL COSTS! They will bleed you for as long as they can and the customer service is equally as bad.

DO NOT TRUST THIS COMPANY. GET AWAY FROM THEM AS SOON AS YOU CAN. They will charge you fees, update their computer system slowly so that there is no accurate response and will not allow you to get your mortgage paid down early then make every excuse as to why their systems are not updating properly. These people do not care about you. They will pretend not to receive your payment and will attempt to foreclose on your property. My loan was sold by Bank of America to Carrington Mortgage Services 3 years ago (they were almost just as bad). If you can find a new lender who treats you with respect, I highly recommend you jump ship as soon as you can. These people are in the business of making money by any means necessary. Even if that means kicking you to the street. They are not to be trusted!

I have been working with Mr. Aaron ** at Carrington Mortgage. He has been assisting me in saving my 26 year home. Mr. ** has been nothing other than superb. I know there are many negative reports of mortgage companies not helping homeowners save their home but, with Carrington, that is not the case. Not only, with the assistance of Mr. **, but with the true compassion of Carrington Mortgage, my family and I still have a home. If you are in the market to purchase your dream home or refinance, go with Carrington Mortgage. You will not find a better company or a better group of people that truly understands. Sometimes life happens beyond our control. Thank you to Carrington Mortgage and Aaron ** for all your assistance.

I can genuinely say that I had an amazing experience with Carrington Mortgage Services and they never fail to amaze me. I am currently refinancing our home and these guys are truly a great help. Smooth transaction, it was done in an extremely professional and convenient way.

I bought my home in 2008 and the loan was transferred a few times until it got to Bank of America. My payments were on time and current. I requested to go through HARP to lower my monthly payments due to a change of income and was able to do so. However they would only lower the payment a minimum amount and tell you to apply again and they will lower it again. I had to do this process two times until they lowered it to a more affordable payment; therefore a total of 6 payments were supposed to be put at the "end of the loan." Now B of A. employed Carrington Mortgage Services to service the loan; receive payments; address concerns etc... And they have put all 9 required payments back into the loan and are in the process of foreclosure stating "WE determine when it's the end of your loan and you either pay the "forgiveness missed payments" or we will foreclose."

This company is horrible and a nightmare to families. They received and deposited an electronic payment I sent thru my bank and they never reflect the payment on my account. In other words, they are NOT crediting payments, and dates to show that your mortgage payment was received/made. I'm in the process of contacting RESPA, Consumer Financial Protection Bureau, etc. My loan has never been late and payments has always been paid months ahead. So, I DO NOT have any bankruptcy issues. My loan was sold to Carrington through BOA and it has been a total nightmare.

I recently sold my house this month... Lost my husband almost 2 years ago. Dealing with this company has been but an out of control circle. The sale closed on Apr 16th, the money wired on Apr 18th - after a new issue from them on the 17th. They are still cold calling me demanding payment and/or foreclosure. They faxed my payoff info to a number in MN, I live in AZ... They keep changing my payoff - for whatever reason - and rejecting the wire. My house closed on Apr 16th! My issue caused by their incompetence has "been escalated", I'm afraid to who & what will happen next. Stay far, far away from this juggernaut of incompetence called Carrington Mortgage Services.

Excellent! I had a great experience with the Carrington Mortgage Services! The service was exceptional. Very convenient and they made the whole process uncomplicated. They made sure I had everything I needed to complete the whole process. I highly recommend these guys!

Carrington was truly a great help when refinancing our house. The whole process was very easy and convenient! I couldn't be happier with the service we received from them! The staff was very responsive, friendly, hardworking and professional. They were able to answer all my questions thoroughly and very knowledgeable. I highly recommend them!

Avoid at all costs. Loose paperwork lie about fees and will ruin your credit report. I did not choose them but they were forced on me after my loan originators sold my loan to them. They forced an insurance policy on me even though I have one and when problems arose, their insurance didn’t cover costs and I wasn’t out of a lot of money. Do yourself a favor and look somewhere else.

Carrington Mortgage Service purchased my account from Bank of America in June 2017 without notice. I was in the middle of a modification with BOA when Carrington was sending me statements. At the same time BOA was responding to my paperwork and sending me more paperwork to fill out. Finally started dealing with Carrington in August and applying for a modification. In the process I get served with foreclosure papers. I call the law firm and Carrington to find out what the deal is?? They said I was missing paperwork, so they decided to foreclose. In the end I was not missing paperwork, I email all of my paperwork to them, because unlike other mortgage companies, they're too cheap to use FedEx... I live in Maryland, they're in California.

Carrington Mortgage Service was truly a great help for refinancing our house. The whole process with them was very easy and convenient! I couldn't be happier with the service we received from them! The staffs were very responsive, friendly, hardworking and professional. They were able to answer all my questions thoroughly and the staffs were very knowledgeable. I highly recommend them!

I've been with Carrington Mortgage for 7 yrs and have modified my home twice, each time they were very courteous and helpful. So far all I have to say about this company is that they've been nothing but good.

We sent the Account Executive for Carrington Mortgage Services the credit report, letters of explanation, income documents, divorce decree, everything he asked for. He said that he ran the scenario past an underwriter with those details and they can approve the loan. Our realtor then found a house to purchase, we wrote the contract, paid the deposit, paid for the appraisal, and paid for inspections. After everything, Carrington came back and said the underwriter has denied the loan for something in the credit report that they had before we ever started the process. They claimed that we told them something different and tried to play the he said, she said game, but we had sent them everything and documented what we told them by e-mail and they are complete liars! I will never do business with this company again!

On 01 February 2018 after ten years of servicing my mortgage, which we never had problems or missed a payment, Bank of America sold my mortgage to Carrington Collections Inc. Carrington Collections is the name stated in their answering services, however, their representative stated they are also a mortgage company. Since this time my mortgage payments have increased a total of $80.00 per month and it is only March. The Carrington representative stated my escrow had to be increased because Carrington requires a higher balance in my escrow account and for the first time ever my escrow balance was -$31.71, my escrow has never been in the negative.

Carrington Mortgage is the worst company I ever had to deal with. They have lost paperwork that was sent multiple times, I have dislocated my shoulder and was out of work for a few months and they would not help me with a modification... As soon as I can get rid of them I will, and would NEVER RECOMMEND THEM TO ANYONE. THEY ARE HORRIBLE.

If I could give them zero stars I would. My husband and I started a modification with this company in October 2017, we are now in March 2018. We started modification paperwork in October after my husband and I were struggling to make our payments because he lost his job, we sent everything in, called to confirm they'd received it and they said that they did, however that department was behind. In December we received a denial stated they didn't receive the paperwork we sent, then put our house in foreclosure.

Carrington took over my mortgage from Bank of America in February with no notice. The March bill was received by mail and paid on time to Carrington, with their printed payment coupon to the address on the coupon, but they are claiming I haven't paid because the amount due was changed internally at Carrington AFTER I sent payment.

The service was truly one of a kind! Carrington is one of the best companies I have ever worked with. Greg and his team were very easy to work with and always professional. I was amazed that they were able to help us get our mortgage so we could buy a new house. The whole process took about 25 days which is faster than some of my friends have told me about their home buying experiences.

I was looking for a company that is trustworthy and very reliable that could help us a find a way to refinance. I found Carrington and these guys did an amazing job! The service was truly beyond my expectations and it was fast and very convenient! They were able to discuss every detail that I needed to know about refinancing and everything went very smoothly. Thank you so much!

I have a loan through this company for my home. After thousands of dollars for a attorney to bar my trespassing, property damaging neighbor from my property and the sheriff department not enforcing the restraining order and the prosecutor not prosecuting the neighbor I requested mortgage assistance. From July 2017 through December 2017. Numerous times I sent the same information filled out exact as they wanted, submitted all documents on more than one occasion, mailed priority mail, confirmed delivery, so I know they received them. I got letters saying they received everything, then said they didn't receive. I would send again, they would send letters saying they have everything, I would get a offer in 20 days. The same thing for 7 months.

Closed on my first mortgage late this past Friday. This was due to the mortgage company waiting until the last minute to contact the mortgage company for approval of the loan. Now today, Monday, my loan officer has to tell this company to speed up the process of releasing the funds so the title may finally be transferred and I may actually get the keys to my place. Very slow with responses. I seem to not be a priority for this company. Hopefully will never have to do business with them again in the future after this is all over.

Amazing job helping me refinance our house. I have an FHA loan and they gave me a streamline loan which was really easy and really fast to do. The process was so easy. I didn't have many questions but for the questions I did have I got quick answers. I've lowered my payment by a couple hundred bucks every month and will end up spending less on interest over time too. Glad I did this when I did. I hear rates are going up now! Let's see what Trump can do about that!

My loan was recently bought by Carrington from BofA and at first I wasn't happy about it because it took a while to get my new payment information from them. But right after everything got settled I had some personal issues come up that made it difficult for me to make my mortgage payment. I called Carrington and they were able to work with me on a payment plan until I can get back on my feet. I'm not sure if Bank of America would have done the same but I'm really happy that Carrington did. Thank you to the customer service team for helping me out!

These guys were really something! I had some issues with my credit score and some late payments in the past since I own my business. Sometimes work ebbs and flows but Carrington really got the job done for me. I ended up with a rate a little higher than what I'd like but since I was able to consolidate debt, buy a home and get my finances right set it was totally worth it. I'll probably refinance in a year or so to bring the rate down. You can bet I'll be doing that loan with Carrington as well.

I was discharged from chapter 13 six months ago and then we had a house fire. They are withholding all my insurance funds and refusing to pay my contractor pending review by their bankruptcy department. It’s been months and now my contractor has quit working on my house because they haven’t been paid. My family is homeless now and we have no idea when we will get back to our home. They are holding over 80000 in funds. Repeated calls have been ignored. Worst mortgage company ever.

Carrington was referred to me by a close friend of mine and I couldn't be happier with the service we got from them. They really helped us through the process of getting a new loan. My loan officer, Matt, was also very responsive to my calls and emails, very honest, friendly and professional. I highly recommend them!

My mom is 86 and a widow and I (her son) am helping her get through this mess of a company. To start, her former servicer, CitiFinancial sold the account to Carrington Mortgage Services. They charge her for insurance that she already has and proved by her insurance company but Carrington denies it, will not send her a paper statement because my mother and father had a bankruptcy in 2005 that cleared and closed. They put her on hold from June 2017 till February 2018 because they were trying to get the system updated with all the new incoming transfers of purchased loans, which was verified by telephone with myself, my mother and the Carrington customer service. They also stated since I viewed that nothing was due until Feb 4, 2018 and what was due then would be a payment of $84 then the following month would be her regular payment of $413. I also screenshot the account page showing Feb 4, 2018 amount due of $84.

I had a great experience with Carrington Mortgage Services! The staff was prepared to help, very friendly and they were exceptionally accommodating. They never neglected to answer my questions. Carrington took care of everything, and I am exceptionally happy with their service. I highly recommend them!

I have been without hot water and running water for a month. Carrington Mortgage has withheld the insurance money from my Insurance. We have been boiling water to bathe and you would think they would want us to get the pipes fixed because of mold accumulating and by any chance we slip and fall going up and down the stairs with steaming hot water just to take a bath. I have spoke to many agents who claim they have not received paperwork which I and my insurance company have sent over. This is disheartening that they would put my family in such a hard spot. We pay our mortgage and insurance premiums and they won't release funds because of "red tape"! I DO NOT RECOMMEND CARRINGTON MORTGAGE AS A MORTGAGE COMPANY!

Had damage to my home during hurricane Irma and have had nothing but lies and aggravation from this company. State Farm was fast to check and send me a check for damages and check date is 10/9/17. To this date 3/5/18 I still have not got Carrington to endorse my check. I was told I had to fill out a packet to get them to sign but the packet need the roofing contractor to fill out. In September ever local roofer told me the could not even get an estimate till January and I had relay all this information to Carrington. Still every two week I would get a letter from them and a phone call saying I had not contacted them or turn in my paperwork. I had called after every letter and returned every call and they always updated my information because they said they could not get a hold of me.

I called to see if they received my payments from BOA, they said that I can't make partial payments like I have with BOA. I told them it's impossible to make full payments per month. The gentleman said they would send it back to me. I said put it in a money order or sock draw. I told him NO. Partial payments is the only way I know that you will be getting the entire month. Only 2 payments he was like, "Is that it" and I said, "Yes" and he hung up on me. Rude people.

Catalyst Construction and Remodeling did a great job on remodeling our kitchen! It was totally worth the price we paid. The crew were very knowledgeable, professional, friendly and they were easy to work with. I really appreciate what they did in our kitchen, it was remodeled completely and it was done on the expected date. Highly recommend them!

The supervisor Andy asked for a complete bank statement to evidence overpayment. I reminded him that copies of the canceled checks (both sides) evidence the overpayment (inadvertent) that has cleared my account and that there was just no need to send the requested complete bank statements for the two overpayments. The guy sat on the emails for weeks. I called today to follow up and learned from one customer service rep Ms. ** that it was past sixty days since overpayment so the overpayment could not be refunded. Thereafter, she asked me to read my loan documents which I don't have handy. Guys are not trustworthy! I asked them to explain the 1099 INT for 2017 but as yet have failed to do so. It is holding back my filing of tax return. This loan was transferred from the other crooks Citi Mortgage Inc. to Carrington Mortgage who are equally incapable. Be very careful with them! Grievant.

I'm a first time client here at Carrington and never been disappointed with the service they provided! It was prompt and very responsive! Also, the staff were very friendly, easy to deal with and professional! I was taken care well and the staff were able to answer all my questions thoroughly. I can honestly say that my experience with Carrington was extremely great! Highly recommend them!

Great customer service, very responsive and they were able to answer all my questions in the process. I also appreciate the staff who took care of me for the entire process, very professional, friendly and reliable. I would love to recommend Carrington Mortgage Services for your mortgage needs.

Avoid this company at all costs. When we applied for a mortgage, they were the only ones that took a chance on us because of a bankruptcy and the complicated 203k loan we required. However, during the process they lost paperwork, were late for deadlines, our agent had to constantly correct their mistakes. Once the loan finally went thru, they raised our monthly payment because of an escrow shortage (something they should have accounted for from the beginning, there should have been a better safeguard that's what an escrow cushion is for).

0/16/2018 Received Notice from BOA that my home loan will transfer to Carrington Mortgage Services LCC on 2/2/2018-- As of today, have not received correspondences or information from Carrington. I am concerned, because mortgage payment is due on 15. And I do want to pay late fees...

Our mortgage was taken over from Bank of America to Carrington Mortgage. I must say that we did NOT request a change in mortgage service. We got the information from Carrington and immediately set up online automatic debits for our monthly payment. My husband also spoke with a representative at Carrington who ASSURED us that it'd be a simple process. After about a month into the new mortgage service, we started getting calls about our payment being late. We explained that it CAN'T be late, that we see on our bank statement that it is in fact being debited automatically. We wrote letters, emails, faxes, phone calls, etc. All to no avail. Now they have turned us into the credit bureau and my husband and I both lost 100 POINTS on our credit score as a result of their mistake. I would not recommend Carrington to anyone!!! They have ruined our credit as a result of THEIR screw up.

I would first like to start by saying I used to have a credit score of 788 and had never missed a payment in my life! My score dropped to a 639 after Carrington screw myself and my husband over. I made the mistake for trying to pay my mortgage in 2 separate payments, about 2 weeks early. When doing this I didn't realize that the payments I thought I made to our statement balance were actually going direct to principal and not to our statement balance like I thought. This happened for 2 months without me realizing what was happening or being informed by Carrington about what was going on. Because I made this mistake and thought I had made the payments, our account was actually showing that I had missed 2 payments even though I technically had paid them and early!!! I only realized what had happened when my husband and I decided to refinance with a different company.

Several months ago, I received notice that my mortgage had been sold to Carrington. It said it might take a while to get payment notices. I paid it anyway being a bit suspicious of ANY mortgage co. So today I called and was told that because I had had a past bankruptcy (12 years ago), the law didn't allow them to send me a payment request. Strange, my old company had no problem sending me requests. Now I'm required to send them a written request to them to get a monthly reminder. Oh, and they boosted my payment by $50, after saying my payment would remain the same. Watch out for these guys, don't trust them at all!

If anyone is ever thinking of using Carrington Mortgage Services. DONT!!! Their call center is Extremely Rude and counterproductive as well as combative on the phone. They treat customers like trash. If they ever buy your loan, refinance as soon as possible. This is the worst company that has ever existed. Should be closed down for incompetence.

I was transferred from BOA. My first payment to CMS was 11.16.17 so I registered online to pay. After a week I notice it hasn't been taking from my account so I tried to sent it again thinking it was a glitch. After three days I received a letter saying NSF (insufficient funds) so I called them. They told me I chose savings to have the funds removed from. The default setting is checking. My funds are in checking when I was with BOA. It was coming from checking so I know I wouldnt have changed it to savings. They cause my bank to hit me with $140 in overdraft fees cause for both of my entries they tried four times. On the second try I did copy the confirmation page it clearly says checking. Then on top of that they started the whole process of coming by to see if the property is abandoned then they still charged for check returned as they say.

I have the pleasure of a good credit score and being AHEAD on my mortgage by quite a bit. Carrington MS only has one way where they can accept additional principal and that is through a specific PO Box with a check that is noted "Principal". I make my usual payment through my bank. Back in June, regardless of using this method, I found that I was paid out through October and I asked to have that reversed and added to principal. Well, they reversed out my June payment as well, slapped me with a late fee and hit both my credit and my husband's credit. I found out through a credit monitoring service, not Carrington. It took them three months to resolve and get me a notice saying that the bad mark on my credit had been reversed.

Carrington Mortgage was introduced to me by a friend. All I can say is that Arthur, together with his team, were a real pleasure to work with. They were honest and very responsive, even contacted me from time to time to help me keep track of my loan throughout the process. The quality of care they've showed was A+++!

Exceptional! Yes, you heard me right. That's the best word to describe them. The professionalism they displayed to me was absolutely second to none. From the start to the end, their representative and customer support was extremely personable and knowledgeable. They really earned my trust! I would highly recommend it!

I was sold from BOA to Carrington. Having gone through the loss of my Soldier husband in Afghanistan. It took a little time to get my benefits and Insurance, I was in the arrears and filed a chapter 13 to save my house as family attorney suggested. At the time I had the arrears payments minus $500, BOA stated “too bad, so sad”. I begged and pleaded with them. Yes, they placed it in Foreclosure. While I was in Bankruptcy I made my monthly payments until the bankruptcy was discharged. First I ever received from C.M. was an intent to foreclose, I called and asked for a 30-60 day extension and I would pay the last an in full... Guess they hear that daily from the clients...

These professionals were heaven sent to me. I was completely overwhelmed by their effort to give me an outstanding rate for my loan and explained the refinancing process and guided me through it. Everyone in the office was highly professional and extremely detail-oriented. They made sure that nothing fell through the cracks. They even got me a better interest rate than the bank itself, was offering!

Our mortgage was sold from BOA to Carrington in March 2017. During this time we were in debt consolidation due to BOA not working with us! Our debt consolidation was over July 21st 2017. We were discharged Carrington signed off on the debt said it was paid in full. Never have received a bill or monthly statement. Called Carrington and told them I want to make September’s payment and they told me that they couldn’t accept it because we owed March thru at that time was August. I said we were in debt consolidation you had gotten the money that was owed. I was told to pay my bills and this wouldn’t happen to me. Called numerous times. Got a different story every time I called. In September I had signed for a package from Carrington. It was a letter to intent to foreclose on our house. I called Carrington. Told them this is wrong and not right. They gave me a foreclosure date of October 24th 2017.

Thank you BOA from going from one horrific experience to another. Owned my home for 10 years got transferred to Carrington in August 2016, since then it has been a nightmare, I was supposedly behind one payment when it was transferred, BOA never said or sent anything about the payment but fine, I make the payment, this took 3 months to iron out, because of that one of my payments was "late" so for this month I was charged a $20 inspection fee to make sure I still reside in the home. Really... I call you, you send me registered letters, OBVIOUSLY I am still in the home. Customer service chat line are illiterate people, who can't type a English sentence correctly and customer service as well as supervisors are useless. We will see what next month’s payment brings.

Carrington connects lists properties and makes prospective buyers get prequalified through Carrington Mortgage Services by phone in order to put a property in contract. Then a buyer is abandoned if the property is under $50k. Carrington expects a buyer to pay all closing costs including realtors. There are high loan fees and higher than normal interest rates. Loan officers are in California or Connecticut. It is an unpleasant, painstaking experience.

My Mortgage was recently transferred from BOA to Carrington. We did not get a bill or any information on where to send the payment, so I called Carrington and spoke with a representative there who told me that for new customers our first payment would not be due for 60days (January). I said, "That's great, I would like my escrow redone since it was wrong". She said that would take about 2wks. I did not pay my November payment. I put the money into the heating for winter only to get a call from Carrington that I am now 30 days late. And my escrow would be done in 60 days.

A million thanks to Eileen, who worked a miracle for my entire family! My other mortgage company ripped us off and we had big problems with them. I called Carrington Mortgage for help and they sent us to Eileen who was super professional and provided us help that money can't buy. She guided us and explained everything in clear detail, questions were all answered and directions were clear, without her, I can't imagine we would have gotten this loan. I would recommend her to anyone who wishes to get a loan without headaches.

Robert at Carrington Mortgage helped us purchased our new home. He was extremely detailed and very knowledgeable. All our doubts were gone, he answered every question we had in a timely manner and were very friendly throughout the process. We highly recommend him and their services.

Done this for the first time, and thanks to Carrington for sending me an incredible team to take care of everything to me. I'm a first time home buyer and every single thing was new to me, The team took time to let me understand every step in detail and it was done in a very comprehensive manner. They have laid options and what I should expect cleared all my questions and put me at ease all throughout the complexity of the process. Indeed, the whole process of purchasing my home was absolutely seamless due to this team. I am so impressed by how professional and personable they are.

We've got a few people from this company worked with our home refinancing, and we could not be happier. The entire process, from the time I reached out to them until the documents were signed, was seamless. The team walked us through every step of the process and made our experience very pleasant. They helped us chose our best option! Aside from the many emails sent to us and needs to reply, we didn't run into any annoyances the entire time. For me, that was truly an exceptional customer service; we were given exactly what we were looking for; a great rate with a better term. This entire process would have most definitely been more painful if we had not worked with them.

Working with Robert of Carrington Mortgage was a breeze. Robert was recommended to by a friend after knowing my intention of purchasing a home. I knew the process could have been a headache, but thanks to Robert of Carrington Mortgage for the wonderful service being rendered to me. He helped me with all the papers and other important document to get ready and speed up the process and the whole process was very transparent; all questions were answered with clear explanations. I've never felt more comfortable with a big purchase and I was able to get an awesome interest rate. I would highly recommend this company to anyone.

I have worked with Eileen at Carrington Mortgage and I would be very happy to definitely recommend her and the company. I love the fact that I'm working with dependable people, as opposed to some giant bank. This company has the most reliable people for any mortgage transactions, and Eileen is one of them, she has always been incredibly fast and responsive to my needs and truly values my satisfaction. They connect to other local title companies which can really speed up the closing process. I've always felt confident that I'm getting a good rate, and I feel like I can trust them to work on my behalf.

Like everyone else, we were sold to Carrington. Starting 1/1/18 our pay dates will change and we want to change our dates with Carrington. (Twice a month). After 3 calls, the 2nd one was cut off, after 15 mins to get anyone, finally I got someone who could at least comprehend. They had nothing. All they could offer was a late fee of $162.00 every month if we kept it on automatic. I work for a very large bank who does accommodate. We are looking to refinance and it will not be with Carrington!

Recently B of A sold my mortgage to Carrington. Initially I didn't get the information to make the payment and had to make multiple calls to get the information to make a timely payment. The next month I made the payment before the overdue date yet got a call early in the morning 4 days later. I had just checked my checking account and it had already cleared. The woman said that she would need to check their computers and hung up. This month I made an online payment on the first of the month. On the 2nd I got a call at 7 am wanting to know when I would be making the payment. These people are making me nuts.

Carrington got the job DONE - EARLY! I worked with Donnie ** and my client was thrilled with the ease of the transaction! I have been a Realtor for 10 years and this transaction was smooth and Mr. ** kept me updated consistently so I never had to guess the status of the closing. Great job and I would definitely work with Mr. ** again!

I have never missed a payment but I'm told I'm 3 behind. They said they can apply my payments as they see fit. Looking for a lawyer to sue them for fraud. I have yet to receive a bill or receipt in two years.

My house loan was sold from BofA to Carrington about a year ago. The payment has ALWAYS been on time... either early or not later than the 7th of each month at the very latest. We never had any problems with them until today. I got a call from the "collections department". She tells me that I am in default and it's in collections because they didn't get it yesterday, the 1st.

Carrington bought my mortgage about 7 yrs ago. I put my house on the market, and it sold fairly quick. I called Carrington to discuss the checks from my insurance company for damaged roofs. I sent them a copy of my divorce decree and the warranty deed that my ex signed the year of our divorce. I called to verify they had received these documents and to request checks be made out to me only. I explained that my ex has been gone 12 yrs now, nowhere to be found, and could they make the checks out in my name only. They agreed. Now after closing, they are telling me they can't make the checks out to just me. They have to put her name on there as well. I have no way of contacting her, last I heard, she is on to marriage 3. So I am out quite a bit of money because I can't deposit the checks. Beware of this company. They lie and give you the runaround.

My experience with Carrington was professional, accurate, and very positive. Done in quality time with exceptional instructions. Very well done. The employees I dealt with were very patient, and very courteous. Exceptional.

We had Carrington Mortgage team helped us when we were so in need. These professionals were dedicated to their job, they were always ready and willing to help and very honest and transparent too - our questions/ concerns were addressed accordingly. They offer options and guidance and has a constant communication with us. Our business with them went so smoothly, we could hardly believe it! And that was due to excellent customer care, hard work and awesome job. Thank you so much Carrington Mortgage team.

We were referred to our lender. I admit that we really need an assistance financially because we're first time home buyers and like the majority and this would be the biggest purchase of our lives thus far. From the beginning to the end our lender made it seem as though we were her only clients. We were updated every step of the way and she also gave us her personal contact in case we needed it. I can say that, she really took the whole bunch of stress upon our shoulder. She even told us that this was to be a joyous time and not one filled with stress. All of the staff worked tirelessly on our behalf, and I’m so grateful about it.

I had a wonderful experience when I first encountered Carrington Mortgage Services. My Agent Lori ** is wonderful. She always educated me on the process and everything that was happening. She contacted me and informed at every turn. I could ask any question and as many questions as I have and she would answer every one. Love her. We need more customer service like her.

Throughout the refinancing of my home mortgage, I worked with professional, knowledgeable people who were always able and available to answer my questions no matter how stupid. Vanessa ** was especially helpful. She definitely earned her pay working with me. The reason for my review and rating is because of Vanessa and others working with her.

I have worked with Carrington Mortgage for multiple refinances and a home purchase, and I couldn't be happier with the service they provided. These people are real, always been incredibly fast and responsive to my needs. They also have great connections with local title companies which can really speed up the closing process. I've always felt confident that I'm getting a good rate because of their help.

Where to begin with Carrington Mortgage services... My loan was sold to them earlier this year and I purchased my house a little over 3 years ago, I have never missed a payment up until this summer. I contacted customer service and told them I was unable to make a full payment, they reassured me that it would be ok and that I could do a repayment where they would break that 1 month payment up over the next 3 months. The following month I called in to make a payment but to later find out that the amount I paid was not the correct amount. SO now I had someone call me and tell me that my account is 60 days past due and the last 2 payments that I made were not applied to my account instead they are sitting in an escrow until the total amount due is paid in full.

In March of 2017 I was approved for loan mod with Bank of America. We had been through ringer with them. They had set our house to be sold on 1 November 2016. We started a chapter 13 bankruptcy as the only means we had to block the sale of our house. We had previously attempted to do a loan mod to make everything right with our Mortgage. My wife and I both had become disabled since we bought the house. They finally approved the loan mod in March. I told my lawyer we could forgo the 13 because we no longer needed to do it because the loan mod was now in place. So in May we converted a chapter 7. In April our loan was transferred to Carrington. In early May our homeowners put a lien on our house for approximately $2000 because they did not want it discharged under the 7. Carrington wrote me and told me there was an issue with the title and that our loan mod could be in jeopardy.

Excellent mortgage broker, highly recommended! The process went smoothly and the broker worked really hard to close within 30 days. Everyone that I worked with were highly knowledgeable and have a high sense of value- nothing, but great service. I would highly recommend Carrington Mortgage to anyone planning to purchase a home or a refinancing needs. In my case, I have had nothing less than an excellent experience. Thank you so much.

Two thumbs up for this company. The broker was so easy to work with and very helpful. He was also very responsive to my emails and my questions were answered including my concerns. Most importantly, he saves me from the hustle and bustle.

I accidentally sent them my student loan payment on top of sending my mortgage payment for September. I called and asked if I could just have the payment sent in error counted towards my October mortgage and I'll just pay the difference. They told me that I would have to pay the balance in full before they could do it (which I had no problem with), but they were going to charge me $20 to take the payment by phone because the online system does not allow you to pay ANYTHING LESS than the full balance due (and there is a $5.00 fee to pay it online).

My husband is in the army and we decided we would put some feelers out to see if we were at a point yet with our credit that we could buy a home here in Colorado. PCS Partners put me in contact with Carrington Mortgage LLC since they are a company that works with people with lower credit scores. Right off the bat I mentioned that my husband's student loans were currently being disputed with the department of education and asked if that would be a problem... Carrington said, "No problem. We can definitely work around that." They gave us a preapproval and we started the process of buying a home, put offer in, went under contract, paid for inspections and 1 week before closing we were informed that their underwriter would not let us proceed due to the school loan situation. All along the way I was checking in with them and kept being told everything was looking great and going smoothly... Then BAM...

This is my second review of Carrington. I am a US Army veteran with excellent credit whose loan was purchased by Carrington from Bank of America. They now are Charging me a $5 convenience fee for making an online payment. I currently have two other home loans thru other banks, there is no convenience fee on their sites. I sent an email to their resolution center... Surprise... No reply. Carrington Mortgage is absolutely terrible... STAY AWAY.

My loan was transferred to Carrington from BOA and I've tried contacting them since July 10th, trying to make payments but they could not accept them. First of all when I tried to make payments to Bank of America they would not accept them because the loan had been transferred. The second excuse when trying to make a payment was, I could only speak to the Bankruptcy Dept. The third excuse when trying to make a payment was they were short staffed, so I was unable to speak to anyone from the Bankruptcy Dept for several weeks. Fourth excuse I could not make a payment, my account was still in processing because Bank Of America had not sent all the information. I was finally able to make 3 payments in August and I was told that BOA had not sent the previous payments to Carrington.

Refinanced with them - no problem. Filed bankruptcy on credit cards only and the constant mess with Carrington is unreal. No one answers the phone, can never get statements and huge unusual fees are being taken from Escrow Account without explanation and they are constantly trying to raise the mortgage. Seriously the worst business institution ever dealt with in 50 years.

I called Carrington Mortgage today, Friday, Sept. 1st at 2:45 pm CST to make a payment on my loan. I was transferred from customer service to the bankruptcy department. Our loan is part of a pending bankruptcy, so this department is the only one who can take payments over the phone. They do not allow payments on their web site for people in bankruptcy. The customer service agent came back on the line to tell me that everyone in the bankruptcy department had been sent home early for the holiday weekend, so there was no one available to take my payment today... Excuse Me??? Their web site clearly states their business hours are M-F, 9 am to 6 pm EST. There is no mention on their website stating departments would be closing early for the holiday. I asked to speak with a supervisor who verified there was no one available to take my payment.

Kudos to all the employees of Carrington Mortgage for providing me an excellent service in refinancing our loan at a lower interest rate. I undoubtedly recommend this company to all seeking a reliable and trustworthy mortgage company. They were quick, efficient and professional. All our concerns were all answered in a timely manner. I truly felt their care. I have never experienced such excellent and caring customer service, until I meet them. Thanks you so much.

The Carrington team is fantastic and truly know how to deliver exceptional service! They are not pushy, instead they lay many options for me to choose from and made the refinance process easy and worked very hard to bring me a refinance package with a great rate and terms. All of them goes above and beyond when dealing with complex situations. I can also say that they are trustworthy and makes me feel that I'm their most important customer. Throughout the refinance process, they have provided me a great guidance and outstanding customer service that meets all my expectations and even more.

My loan was sold to Carrington Mortgage in the midst of a loan modification process with BofA on July 11, 2017. Carrington didn't know who I was for three weeks as I wasn't in their system yet and I was no longer with BofA. Eventually I was able to continue with my loan modification but was told I was not eligible because I don't meet the seasoning requirement. The reason given was that my loan had to be at least 12 months and I should have made up to 4 payments. My loan is 7 years old and I have made payments during this time. I am following the appeal process but I am also complaining to the Attorney General's office. Many people have this same and other awful experiences, please complain to your State Attorney general. Ohio and Florida have sued CMS, lets get other State Attorney generals to do the same.

The rep was always ready and informative, also very helpful with our questions or concerns. She was amazing to work with and always went above and beyond our expectations when dealing with the complexity of the process. The entire transaction went so smoothly we could hardly believe it! The hard work and effort she put into the process made us feel very secure with our decision to refinance our loan. She also explained options, provided guidance and have a constant communication with us. Outstanding customer service simplifies the difficult process. Undeniably great!

My broker is an excellent mortgage broker. He consistently gives solid mortgage advice and helped me to decide on things that would have affected my long term goal. From the start I haven't felt any pressure from him or the company itself, he consistently explains various options to make certain that when I do make a decision it's the right one! He is the kind of person that is willing to walk the extra mile and exerts a high level of professionalism and integrity to his clients.

The Carrington Mortgage team was easy to work with and very helpful. I first contacted them through email and got a response quickly, the customer rep answered all my questions. Most importantly, though, he saved the day when there were errors with the appraisal, everything was fixed and ready in a very timely manner.

We have been dealing with Carrington Mortgage for 3 years now, and have had nothing but frustration and difficulty with them. Like others leaving reviews on this site regarding their experiences, we too have been denied mortgage assistance every time we have applied. They also have misplaced documents we sent, and they continually required more documents, thereby delaying the RMA process. They gave us the totally wrong information regarding whether or not we could do a short sale on our house.

This was my first time asking for help from a refinancing company, but I found Carrington Mortgage to be an extremely easy and helpful individuals to work with for my refinance. Basically, not my first choice, but after I have talked to one of their loan consultants, I said to myself that this is the kind of company I am going to work with. Also, their pricing was much better than the company I had been working with for the past one and a half year. When everything was comprehensively discussed with me, I finally decided to lock a rate and the appraisal was scheduled for the next week, my loan closed when said it would be; timing was very impressive! The whole process was stress free and fast - 5 stars for them!

Carrington Mortgage was the best experience I ever had with a refinance. I have purchased 2 homes and refinanced 3 times in the past 10 years and never had any bad issues with them, well, there were a couple of very minor lapses, but I am proud to say that, by far they were the most efficient Mortgage company I have worked with. They have online process too, which was very easy to follow and accessible, I found it very helpful in providing the documentation that was required. The rate I received was among the lowest from any advertised anywhere. For me, that's a big plus! I will definitely recommend them.

I heard about this company from a friend that had a positive experience with them. I also decided to use them for our home loan after an initial conversation with one of their loan specialists. I talked to a very helpful loan officer who have discussed with me everything about the process, responsibilities and expectations about the home loan. They offered us a rate that was better than I expected. Moreover, the process was very transparent and the communication was top notch. Overall, a pretty smooth transaction with them.

My account with Bank of America was sold to this company and the experience has been awful. First time I was able to handle a transaction, the second time I was told I could not do that and was transferred to another department and was taken care of. Then this month, I was told that they changed their set up for making payments and that they were the department and would not transfer me. When I asked for the balance on my account last month and then this month I got two different balances. I totally dislike not knowing the exact balance from month. The big kicker was when I was told the first time that I called that I did not have to make another payment until March 2018! And at that time my account was zero! Come on! What is the set up here? When I am finished with this company, I don't want to do business with them nor Bank of America.

Contrary to other reviews I read below, my experience with Carrington Mortgage was beyond and above the average, and I couldnt be happier with it. Back in Nov. 2016 my mortgage was sold to Carrington Mortgage and I've had nothing but excellent service ever since. They were always willing to listen to my needs, even gave me 15 day grace period for a delayed payment. Refinancing rules and contract were carefully followed and updates were promptly sent through emails. Escrow analysis was also stated correctly and was double-checked then the info was relayed to me immediately through phone calls. I find it very impressive that they truly cared about my satisfaction and the value of my time and money. Indeed, 5 stars!

Carrington is a horrible company to do business with. B of A sold my loan to them, and as much as I disliked B of A, Carrington Mortgage Services is worse. They raised my escrow in November 2016, and again in April 2017. My mortgage is now over $200 more than it was when it was with B of A. They cite increasing insurance and taxes as the reason. Since it was relatively stable under B of A, I don't understand how it could have jumped that much. Additionally, I really thought they could only change the escrow once a year. I very much expect there will be a lawsuit over this eventually. I, too, have tried to refinance, but due to the rising mortgage and missing the date of the changing escrow, I now have a black mark on my credit and have to wait a year to do anything about this. I highly recommend NOT doing business with Carrington Mortgage Services.

I don't know how you guys are still in business. You have drunks working next door to my house beating on it with a sledgehammer yes a sledgehammer right through my wall... Duh... Drinking all day and blaring music like they're on a farm... Try to talk to them, no one speaks English. I couldn't imagine running my business or my guys acting like these idiots. Very poor work ethics from the crew and very poor quality control from Carrington.

They were the most personable pros I've ever worked with. Phone call and even emails were handled properly with a quick response to all my concerns. I was very comfortable working with them every step of the way. Refinancing a house seems to be very easy with their help. Thank you Carrington!

I just learned today that my mortgage was sold to Carrington Mortgage Services. I called them up to get more information and the kind lady told me she didn't know and couldn't help me until my "account was boarded up." I'm not even sure what that means. So I got all the information about her I needed, i.e. full name, email, extension, department, etc. She wouldn't take my updated address, but she did say she will call me when my "account is boarded up." Not very promising. Anyway, I Googled for reviews about this company and that led me here. After reading 6 pages of reviews, I'm dead set convinced every 5 rating is a bought and paid for rating. There cannot be extreme positive and extreme negative reviews with nothing in between. Most of the negative reviews are detailed while the positive are a love fest with no details whatsoever. I'm already working on other viable options to get away from this company.

DO NOT I repeat DO NOT get a mortgage from Carrington. They are nothing more than debt collectors. Customer service is absolutely horrible and they treat you as if you owe them back payments. The loan went through in April of 17 and it took me 3 months to continue sending them documents even after they had everything from the v.a. after the loan was finalized and my payment was fixed, they tried to tell me my escrow account was empty and they needed to charge me extra, $90 more a month to cover my insurance. This is against federal law and they know it.

At first we were completely clueless with the whole process and working with this company was the best choice we made. Our loan officer was honest and very helpful. Absolutely no delays and we were always informed in a timely manner. Any questions we had were answered without hesitation. The entire process was a pleasurable one. Will definitely be telling our friends about Carrington.

Last year my payment jumped over $1000/month. When I called to see what the heck, I was told that my homeowners had gone up, hence the increase. No, it went down, not up. They finally told me they had previously made a mistake & had not calculated correctly. Really?! They lessened my payment by $500 but it went up an additional $200 this year. Everyone was rude, could not understand why I couldn't make the payments, etc. I ultimately re-financed with another company. I would never use nor recommend. Ever.

Modification Home Loan - I have been trying to get B of A to work with me on my home loan for about 7yrs. They tried to take my home by doing a illegal foreclosure but I got it over turned on appeal. After that it has been no contact from them for 8 months. Never tried to work out any kind of solution with me. I tried calling the 800 number. I was told to call. They had no idea who I was. Then I get this letter from them telling me that my payment would be just under 3000 dollars a month. I tried to refinance but because of what they did to my credit that got shot down.

My experience with Carrington Mortgage was extremely pleasant. From the beginning to the closing, the refinancing went smooth. All the staff were very helpful and always there to answer any and all of my questions, prompt in providing me with status updates from the underwriters. I have never had an easier time with refinancing my mortgage. The service provided to me is second to none!

I am also a former B of A customer who was forced into the highly incapable hands of this joke of a professional company. My acct has NEVER been delinquent. Last month, I got married and with all the craziness I bounced my mortgage payment, (my bad but poop happens) and was told I would have to send in certified funds. I asked if I could just have the payment sent from my bank and the rep said yes, that is considered certified. So I did and the money was received by Carrington on the 27th. I then set up bill pay thru my bank to have them send my payment directly to Carrington for this month. Carrington received my payment 7/12 and that money was also taken from my bank acct.

My mortgage got sold from Bank of America to Carrington. Since, my escrow has increased, and I have to make payments online instead of in person where there's more fees involved. I also have a time window to make my payment from the 1st to the 16th and always, every day after the 1st, I am harassed by phone calls to make a payment which I always make before the 16th. I paid this morning on Julys payment, and an hour later they called me asking for payment. I said, "I paid you an hour ago." They went through their spiel and I'm growing rather annoyed.

I got to work with a very sweet, patient and understanding loan officer Jared. Here's the best part. In just 60 days, this company was able to do what no other bank was able to do for me. I got the loan I needed and the house I've been wanting for YEARS!!! Jared and everyone at Carrington walked with me through this entire process. The staff was very responsive and worked extremely hard and diligently to get me through it all. It wasn't easy at all but having a wonderful loan officer makes it a lot better. Such a delightful service!

My loan was sold to this company almost five years ago. In another review, one customer wrote that "Will" had called him from time to time to update him on his loan, etc. Hilarious! I have never had any kind of customer service contact. These people are absolutely rude and miserable to deal with. One case in point. On a call, after being passed to at least 3 other departments, I was transferred to yet another person. I asked to speak with someone in the escrow department. Her answer? "They do not have phones in that office". Are you ** kidding me. That call became so frustrating, I ended up just asking for an address I could use for an answer to my question. I sent it certified of course. It was returned to me REFUSED!!! Seriously?? Now that is some amazing customer service. They obviously do not care what I have to say or my need to communicate with them.

I was sold to this very unprofessional and awful company by Bank of America in 2015 and since then it has been a nightmare. They are refusing to speak with me because they said I sent them a letter not to call me every month to remind me to pay my mortgage. Told them there was no need to hound me with a phone call every month since I have never been late paying my mortgage or even missed a payment.

We started the entire process with our previous bank, but it was just a waste of my time because nothing is happening. My cousin referred me to Carrington Mortgage and I have to say that this company has just rescued me. They were the most reliable people to go that I knew so far concerning any mortgage. Everything gets done on time and I never had to worry about anything. The team made sure I understood every bit of information, and helped me with everything, from my credit, to the rate and so on. Every step of the way was just smooth as it could be. I couldn't be happier.

My mortgage was transferred to Carrington from Bank of America. When it was transferred I did not receive any information about how to make a payment. Which caused me to be one month behind, once I caught up I had several payments returned and it was stated it was my bank’s fault. Then I caught up again and paid my current month and half of the upcoming month (which their representative stated I could do). I received call stating that I had not paid, I explained that I paid half of May in April and was paying the other half in May. I was told that's fine.

The communication was excellent and as a general manager of a big company I find excellent communications as a great tool to obtain orders, unity and excellent outcome of our work, I glad to know that Carrington practices the same. I got a call from Will from time to time, his promptness in keeping me informed with major details about my loan with them was impressive. Moreover, the staff was courteous and so helpful, and their rates were terrific, it was a big plus for me. I highly recommend!

Carrrington Mortgage not fair on how they process their payments. Back in October I sent a mortgage payment along with extra payment towards my escrow account because I changed insurance companies. I contacted the office when I made the payment because I sent the payment by Western Union. On my Western Union form I wrote extra 1,000.00 payment should be applied towards my escrow account. When I contact the office the representative I spoke with stated we will have the funds applied towards your escrow account. I never thought anything else about it. In April I received a call from the collection department stating my mortgage was 2 months delinquent. I stated I have not missed a payment on my mortgage so I'm not understanding. Come to find out my extra payment of 1,000.00 was never applied towards my escrow account.

Refinancing our home was a big decision and I was hesitant to use a broker because of the horror stories I heard about having a Broker. Moreover, it was a bit hard to trust someone that I never known for a long time, especially if I didn't interact face to face with. But everything worked out smoothly with Carrington Mortgage company. They were introduced to me by a friend and the staff that I was talking to was very responsive and professional both on the phone and via email, he also was very knowledgeable and patient with all my questions. I highly recommend this mortgage company.

Bank of America sold my mortgage to Carrington. I been paying on time each month. Carrington sends me a intent to foreclosure notice stating I missed one month. Each time I call a rep gives me different months claim I missed. I have proof of every payment made. This company keep sending payments back to gain late fees, tell you it's your bank doing so. Such a lying company. Never had a problem with Bank of America. Can't understand why they sold me out to these crooks. I'm seeking a lawyer. People be aware of this bad company.

Carrington Mortgage and its team are top notch service provider. I've always received great service. They were responsive and always set a level of comfort all the time. Thank you so much for your 100% support!

Thank you Carrington Mortgage for giving me an extremely pleasant experience! This company is awesome! From the first contact to the closing and even the refinancing, everything went so smooth. They're always there to answer all my questions. They were prompt in providing me with status updates from time to time. I have never had this pleasant experience with refinancing company before, until I worked with Carrington Mortgage Services. Recommended!

Our loan was transferred from Bank of America in 2016 and our loan was up to date. When it got transferred to Carrington Mortage they send us a letter stating they own our loan now so I called them and say we are behind... I'm like WHAT??? They requested us to fill out papers to do a loan modification so we done that. Here it is 7 months later and they still are making excuses not to give us a answer. Every time I call they always need something else faxed to them like another paycheck stub or a letter. This is total bull crap!

Bank of America also sold our mortgage to Carrington end of 2016. Until this point, we had no problems at all. We were able to do online payments without any problems. Carrington then determined that one-time online payments would require a $5 processing fee. So we set up automatic monthly payments starting with the June 1 payment. On June 11 I realized in horror that the June mortgage payment was never deducted from our bank account. I log into the Carrington website to see that there is no banking information saved online and that our account shows no automatic payment showing up. How can this happen? This then made me realize that we NEVER receive any statements/bills that our payment is due - not by mail and not by email. How is this possible?

My loan was sold to Carrington Mortgage from Bank of America last September. Since that time I had a miserable experience with this company. My first experience with them was when I tried to call to make a payment and they said that my account was not ready in the system for payments and to call back. Well when I called back they said I was over 30 days late and could not find a record of my phone call. They would not remove the mark from my credit report. Since then they have sent me incorrect letters with massive late charges. It has been one thing after another and when I call nobody is willing to help. The operator just asks repeatedly if I want to keep my house, when I say yes then they say to pay the late charges. I am so deadly saddened that BOA sold my loan to such a poorly ran company. I am actually shocked that they can continue to do business in this way. It's awful the way they treat people.

Carrington Mortgage is by far the best! I have talked to two of its employees and they were most patient and understanding people that I've ever worked with. Carrington didn't leave me hanging through the entire process. The customer rep was very responsive and worked extremely hard and diligently to get me through it all, I know it wasn't easy at all, but having a wonderful loan officer makes everything easy for me. I am extremely happy with this company.

They add fees they can't tell you what they are for. Today someone was going to change the locks because we weren't staying there. Due to remodeling bathrooms unable to be there. Which they were aware of. I'm paying flood ins. Nowhere near any water just a higher rate. And I have been paying bills for 40 years and have NEVER had someone I owe money to say, "We CAN'T take your money unless you pay more RIGHT NOW." Honestly who says no when you owe them and want to make a payment?

More than words how much I am grateful to this company. I have dealt with Carrington few months ago and everything seemed to be perfect. The previous company I worked with started the process with our regular bank and it was a waste of my time, I had lots struggles and everything was just a pain in the neck and then my realtor referred me to Carrington and I could tell that this company just save my life. Everything was just so perfect, everything gets done before time and I just never have to worry about anything. Everything is just smooth. I guarantee you guys, they're awesome people to do business with.

Carrington Mortgage is awful! I have funds to pay my house bill. Carrington just bought my home loan company that I was previously using. I had a credit score in the 700 it has now been messed with so bad due to negligence of Carrington. I have tried to call several times, been placed on 20 min holds, hour long conversations, sent faxes just to pay my bills. Then they put the wrong account number on payment and they consider it late and my fault. SO NOT HAPPY! JUST want to pay my bill!!!

I had damage from the hurricane in Oct 2016. I received a check from my insurance company. It was made out to my wife, myself, and mortgage company. I signed the check, sent it to them. It is now June first work has been completed since March and still no funds sent to me. Had 5 inspectors here to verify work for them. Work is done, signed different papers saying work is 100% but they changed numbers and says it's at 97 % and work is complete. Don't ever deal with these people. I have at least two hours of my time on the phone with them. A bunch of crooks.

I sit here sobbing because I am going through exactly what most of you all are. In 2007 I was working full time and OT plus going to grad school and having been recently divorced I set out to buy a home for my daughter, myself and my sick and aged mother. When I bought the home in 07 the mortgage was through Chase. In 2012 all of that OT, school, sick mother and disabled and sick child too their toll and put me out fully disabled 1/13/12. 2/29/12 my mother passed. Between losing my income, my mother and the small amount she was able to help with groceries and utilities I was unable to make my loan that was at THAT time 695.00.

My mortgage was sold in November from Chase to "American Robbery system" aka "Caringlessthan" aka Carrington. They immediately started losing payment that cleared my bank account and charging me late fees. Then upon locating my payments, blamed the losses on me and refuse to retract the fees. The staff is borderline brain dead or just high on some good stolen money drugs, and persistently display the customer service skills of a spoiled two year old! If there is any way to avoid having this company responsible for your home find it. I had my home for seven years, never late on a payment and never a problem, but within three months of Carrington controlling my mortgage I have received false late fees and notices! Thanks VA for allowing companies like this to screw over another disabled Veteran and his family!

Use this company! - My loan was recently sold to Carrington back in December and I couldn't be happier. I was always having trouble getting ahold of Chase to help me with some payment issues I was having. Every mortgage company I've ever worked with has had terrible customer support but Carrington has been pretty good to work with. You can't pick your servicer but if you're lucky you'll end up with Carrington.

WARNING do not use these people. If you don't believe me, just google them. Some people are calling for a class action lawsuit for the way they handle business. They have the absolute worst customer service I have ever dealt with. They bought my mortgage from CitiMortgage five years before the end of the term. They have misapplied funds, blew up my phone with their harassing calls and filled my mailbox to overflowing with their collection letters. I have never been late. In April the payment went up 62.00, my bad I thought it was May.

I typically don't write reviews. I wanted to write one last fall but decided not to. But I agree with so many frustrated consumers out there. Carrington Mortgage and their practices need to be investigated! No joke! Besides being harassed for a payment on the 2nd of the month, God forbid you have an INSURANCE CLAIM! They will keep your insurance check, make you jump through hoops, find a contractor who is willing to wait forever to get paid. Unless you have money in your savings to actually get your repairs done in a timely manner, and hope you, at some point, get the money from them for your insurance claim, your home will sit in a disrepair. I'm sure they make interest on the money they sit on while you keep hitting a brick wall. All for the sake of "monitoring the repairs".

If you are buying a home or refinancing your existing home DO NOT USE this sorry crowd!! I have never been bothered by a company as much as I am from this crowd! I pay them on time every month but for some reason that's not good enough for them. PLEASE BUYER BEWARE!!

Carrington Mortgage really helped us out both in financing and educating us on our home buying options. I wasn't very knowledgeable about the process prior to working with them, but after several times of working with the company I have learned a lot. The staff was very friendly and knowledgeable. I really had a good understanding about the benefits of a no cost mortgage. Kudos!

Communicative all throughout! The customer rep always picked up the phone every time I called! If not, I quickly got a call back, and whenever I sent emails, I got a reply to every email no matter what! Questions were all answered comprehensively. Needless to say, you will not go wrong with Carrington and its team! I refer this company to everyone I know! No doubt, by far the best!

I was issued an insurance check to fix my roof. I sent the check to Carrington and they cashed my insurance check and applied it to my principal on my loan. Which I have now found out that it is illegal to do this. They are now telling me that it will take 2 weeks to get my money back. Also weeks before this they told me I was short in my escrow account and raised my mortgage 250.00 a month. I caught the mistake with the city where I live and Carrington told me they will fix it but first I needed to send them 800.00 to fix it. Is this a joke? Can they do this? I feel like I am being scammed.

I worked with another mortgage company prior to them, but nothing went good for me. I’m so thankful I’ve found these professionals through the recommendation of my sister-in-law. The process was as seamless as it can get. In addition to that, Carrington was able to provide invaluable advice on the nuances of the deal. They suggest ways to go forward that would give favor to the best of my interest. I learned quite a few things during the process, even though I have been through it multiple times before with other properties. I highly recommended this company!

This company lies and steals. I have the same experiences with so many reviewers that we were forced to pay fees and escrows. I carry my own insurance yet they insist to have me pay insurance escrow account on a higher rate while I already paid my own insurance. They refuse to talk to my insurance agent. I have faxed my proof of insurance so many times to the # they provided but they keep claiming not receiving it. Then they keep assessing late fees because the payment didn't cover the added fees and escrow they unlawfully charge. Therefore creating a snowball like a loan shark, the payment keeps getting bigger.

I've used this company twice and I always have been satisfied with the quality of services they've provided. That's why I have been totally shocked lately upon seeing lots of one star reviews on this site. They were the most reliable mortgage broker by far I know within the area. All transactions were made easy and fast and the customer rep has an outstanding communication skills. Based on my personal experience with them, I can guarantee they will do an excellent job.

I have never been so furious with a company in all my life. My April payment was made and I have a copy of the check and proof that they cashed my check. However I received a notice that I was a month behind and now owe double my payment plus late charges. I have spent hours on the phone with their customer service people who all assure me that it will be taken care of but it's now May and it's still not corrected. How can a company expect me to feel comfortable sending them a payment for May when they lost my April payment and don't seem to be in any hurry to find it or correct their obvious mistake. I will be refinancing my house which sucks because my interest rate will be higher when I do, but it seems to be worth it to get away from such an uncaring and poorly managed company.

We were hit by a major hailstorm in July 2016. Our insurance company put our name in Carrington Mortgage Services on the insurance check. We are trying to do all the repairs from that storm and are having major problems getting the funds from Carrington! At every turn carrington has changed the rules! They want us to use only licensed contractors & if it cost us extra money out of our own pocket they don't care & will not reimburse us for out of pocket experiences! I can understand this for the roof but not for paint, fence, windows, anything that either I can do or hire someone to do that doesn't have a contractor's license & is not required to pull a permit! They expect us to pay for 14 windows and a paint job out of pocket and be 100% complete before they will release the funds!

Since January 2017 I have been dealing with this crap of a mortgage company. The customer service reps are the worse. They are rude and do not know how to handle cases. They leave you on hold for a long period of time and when they get back online they give you an attitude. I have had to use profanity because these folks are the worse when handling my situation. Back in Oct 2016 I had a flood in my home to which damaged my kitchen. The insurance company got involved as I called and place a claim. After they took 3 months to send payment. They sent the payment on behalf of my name and Carrington. Carrington Mtg in turned has made my life a living hell since. They expressed that I needed to get paperwork signed and returned to them. When I sent in the forms they claimed it was done incorrectly. They never did explain how to fill them out.

This organization is playing games with the customers. I apply for mortgage assistance since lost my job under the HAUMP. They asked me to send a check for the agreement. Sent the check certified mail before the due time. The postal service misplaced the envelope and the check was as received. 3 day later. They remove me from the program and started foreclosure activities. It did not matter that I got a letter from the postal service indicating that it was their mistake.

My Bank of America (BOA) Mortgage loan was sold out to Carrington Mortgage back in December 2016. I had not received any notification from either lender about the transaction. I discovered this when I went online to pay on my BOA credit card account and noticed that my Mortgage account was no longer showing under my active accounts. I searched the entire BOA website to find any trace of my mortgage account, to no avail. In not seeing the Mortgage account, I called BOA to inquire as to where my Mortgage account had gone and asked if they might be experiencing some IT technical difficulties. I could not locate ANY information, past history, or present, that had anything to do with my home loan I had with them.

Where do I begin... I had an insurance claim with my insurance company no less back in October 2016. January 2017 this idiot mortgage company took over and stated that they could not release any checks because they would be monitoring the claim. After countless paperwork back and forth they still have yet to get it right. My kitchen is falling apart and no one over there cares. Everyone I call a new idiot gets on the phone to express yet another paper that they need or are missing. I have been paying my insurance every month and because I went through a modification with this idiot mortgage company they stated they need to monitor my money. Really?

I am only giving Carrington Mortgage a 1 because 0 is not an option. My mortgage was sold to Carrington by Chase. I was with Chase for 6 years when I needed to modify my loan due to a 250.00 increase in my payment. After I was approved for the modification & told by Chase they would tack on the difference to the end of my loan, they sold me out to this evil company. I got a letter stating that if I did not pay back all the "late" payments (the difference in the modified amount) they were starting foreclosure process. This gave me about 2 weeks to come up with over 2k.

I was set on fire 6/1/16 by my daughter's father. I was in a coma for 14 days. My family tried to call and pay on my account but because they were not authorized to do so they would not let them. I woke up on June 14th. I attempted to pay the note on that day but the site was down and it was too late to call them. I called the next day to pay. They had applied the late fee. I asked would it be possible to remove it due to my current condition. They said no. We paid the late fee.

My mortgage was sold to Carrington MS in late 2016 and I've had nothing but trouble ever since. They increased my mortgage due to an escrow shortage. I paid the escrow shortage in full to keep my payment from increasing so much and they never applied to payment to the escrow. I was given wrong information several times when calling customer service to try to rectify the situation. I have been dealing with this mess since mid-January and it's still not resolved. I'm already sick of dealing with this company and don't like their tactics. They just keep taking more and more money from me.

I've had several mortgages with different companies over the years. I have never had ANY of them call me on the 3rd of the month asking me to make a payment! I've always heard there was a 15 day grace period before they add late charges etc. Talk about harassment. Don't they have anything better to do than to bother someone who pays well before the end of the month like clockwork? THEN, they keep calling me asking me to refinance with them. Are you serious? Never in a million years would I be chained with such a crappy company for even longer!

My loan was turned over to Carrington from Bank of America... Fell behind after being hit by drunk driver... Have Sent every document requested by Carrington (fyi, they have old 4506 form on their website, they ask to fill out) to modify... more than enough income to modify, in process, phone calls daily 400 faxed documents, AUCTIONED home during process, had different answers from different employees... FHA mortgage, has rules and guidelines they ignored. They Sent a packet offering 2g to leave home within 2 weeks. Anyone know who to contact at FHA to complain???

I was 1st with the Bank of America and for a year they made me send again and again the loan modification forms. Then they send me to Carrington and had to start all again for a year and me think they have the people that answer trained to make up excuses not to go ahead with the modification and then I was still on the loan modified process and no news and for my good luck a coworker of my son was searching for a home and he saw my home in the foreclosure list even though I did not receive any documents or any response from Carrington at all. I had to go into bankruptcy to save my home. And then they was sending now the loan modification approved. I can't cancel the bankruptcy. They WILL TAKE MY HOME. They are trained to take homes. Don't understand why??? Why the lies??? Is incredible how can they get away with so much.

A few months after my refinance, I received a letter that my escrow was short and the payment was going up. Later I found out that the Ellie Mae loan originator miscalculated the monthly payment making the escrow account over $600.00 short. I have called the loan originator and Carrington multiple times with no return calls and no answers to this. Then I recently received a notice that monthly service charge of $5.00 would be added to my payment because they want me to use automatic debit instead of bill pay that I have been using since I made the loan. They are the worst I have ever dealt with.

I would like to say that I have been with this lovely LOL =( company for over 3 years thanks to another scam of a company by the name of Bank of America. In that time I have had fraudulent fees attached to my account, wrongly stated escrow analysis which in return raised monthly payments without any real proof of reason and numerous blindsided calls from different phone numbers related to this company with the same old sorry ** person trying to disguise their voice & name in a foolish attempt to refinance and steal more from a person who is already permanently disabled in the past 3 years. So let’s start from the beginning.

I had the same experience. I was sold to Carrington from Bank of America and my payment immediately increased. Also being on disability I pay my mortgage at the end of the month, so after the 15th of the month they add a $30 fee. My mortgage isn't considered late until after the last day of the month BUT if not paid by the 15th of the month there is a late fee assessed. 4 mortgages and I have NEVER been charged late fees within the same month the loan is due.

I received an email stating that Carrington Mortgage will start charging fees starting May 1, 2017 if I don't sign up for auto-payments. I don't want auto-payments because I pay my mortgage 1 month in advance and I know they will not take the payment that far in advance. I have always made payments online and now they want to charge me $5/month to do this. They will also increase the amount to go through customer service and they will also increase their charge to pay-by-phone. Can they really charge those that make payments online? This is just ludicrous!

I have been trying to pay my mortgage. I did go thru a rough patch and I communicated this to them. They sent me a letter to send to my 401K so I could pay and catch up. I asked if I was good with time due to the 401K process. I was told yes and now they are refusing the payment and saying now the home is being foreclosed on. The day it went into foreclose is the day I asked if I had time. Can I do anything to stop this?? Can anyone out there give me some help?

I was seriously injured in a car accident and ended up on disability. I have been trying to file a request for modification since Dec. 2015. I have had my file closed 6 times and had to start over because they state failure to comply even though I call 2-3 times a week to make sure they have the required documents and try to do as asked. They keep adding fees and changing what they require and you can never speak to the same people. They will promise that your file will not be closed and close it with not even a call back even though you have requested one if there is a problem with the document. All I have requested is a decrease in my interest rate from a 6.75 to 4-4.5 and I could make my payment.

Thank you VA for forcing Carrington Mortgage on us. This is the worst mortgage experience I've endured in over 30 years. Customer service is poor, the website is exasperating with multiple dead ends, they insist on using paper mail (but then change their address with no notification and apparently no attempt to have mail forwarded to the new location), and every action other than basic payment takes lengthy phone calls. They seem especially opposed to early and additional mortgage payments, which is highly suspect. The VA should pull whatever certification it gave Carrington and stop inflicting this lousy company on us. I tried giving less than one star.

My mortgage was sold from BOA to Carrington. My payments immediately went up because they said my escrow analysis from Bank of America was incorrect! When I asked them to explain to me, I was on hold for 30 minutes and told they would mail me a escrow statement of which I am unable to comprehend. I have tried logging on to the site to make payments and the site is always down. So, when I call to make payment they charge me every time even if the site is down. I am behind one month and now I see multiple $20 charges that they state are for someone coming to my house to see if I live there. So I am charged $20 bucks weekly. This is bizarre. I am placed on hold, then told the office in Plano TX is not licensed for NY and transferred again. This is fraud at best!!! I will be contacting the Attorney General's office tomorrow.

First everything said in these reviews is absolutely accurate. Carrington should be closed down immediately. Crooks 100%. My loan was with Chase to Nov. 2016. I never had any problems. I did not have Chase set up for automatic bank drafts and I find it very deceptive trade practices that Carrington helped themselves to my bank account. I put a stop check after the first month and the next month they modified the amount -- an increase of course - and bank drafted again. The bank honored it because the dollar value was different. I NEVER authorized them to ACH bank draft. I closed that account that I had for over 17 years.

My dad passed away July 2016. As the one handling my dad's estate, I called Carrington Mortgage to let them know that my dad passed away and that they needed to forward his mail to my address. They ask me to send a copy of his will showing me as executor and his death certificate. I did that the end of August and got the confirmation that they got it. My brothers and I are selling my dad's house and have had it under contract now since October 2016. I have had to extend the closing date now 2 times due to not being able to get the payoff from Carrington. Probate is complete and the property has been placed in my brothers and my name.

Our mortgage was sold to Carrington by BOA. During that time we were having tornado damage fixed. During that time the insurance was sent to them. When the contractor was thru they have yet to send the final check. This has been going on since last year. We have been trying to refinance but they have been evasive about that which has put us behind. They lie oh so much.