Carrington Mortgage Services Reviews

My mortgage with another.... more reputable... lender was recently sold to Carrington. Awful transition. No so called hello letter received until long after payment due. Customer service when called completely ignored my questions reading from their instructed script. I get a a supervisor who did seem more competent. My big and I mean BIG issue... Carrington sold my personal information to a third party insurance company. The insurance company states they were aware of my recent escrow review and stated for a mere $900.... I Could avoid future increase. I have filed complaints with government for suspicious activities of this mortgage company and am now looking to refinance... back to my original mortgage company. Stay away from this less than honest mortgage lender.

This company has poor communication by design. It takes over 21 days to receive notification in the mail. If there is a problem with the payment, even when you go paperless! This company engages in illegal practices in order to collect fees. For example, did you know that you can't pay your balance shortfall in an escrow account in a sum less than $600? Apparently that's an internal process that allows them to avoid maintenance and monitoring your escrow account while jacking up your monthly mortgage price as if you didn't pay the budget shortfall amount, charging you late fees, holding your correct payment in suspense rather than crediting it to your account and notifying credit bureaus you have not paid in an attempt to move you toward foreclosure.

I have a rough time in the beginning with Carrington Mortgage Services LLC company but the supervisor and the director at Carrington stepped in and gave me someone that could actually help me and get the job done and I am happy and grateful that it all got resolved

I have had mortgages for nearly 15 years and this is BY FAR the WORST company I have ever dealt with. Unfortunately, it was not by choice, my loan was sold to them and it has been an absolute nightmare ever since. The pure incompetency is unmated by any other lenders. The letter I received said that I would use my original lender until the 3rd of the month (my payment is due the first). So, I made my payment to my old company and then Carrington sent me a late notice. This has been going on for two months now. My wife has called at least a dozen times, emailed customer service, and even sent written correspondence. We have explained that the letter explicitly stated, payments will not go to Carrinton until the following month. Even though every time we call, customer service is able to pull up notes from previous interactions, there has been no resolve.

My loan was sold to Carrington in Feb. 2025 from Shellpoint (another nightmare mortgage company), and the experience ever since has been horrible. The call center agents were not knowledgeable about my case at all because they weren’t the ones I’d been speaking to, but when I tried to tell them that they can’t help me, they refused to listen, constantly repeated the same information to me over and over again, and then got upset with me when I explained to them that they weren’t being helpful.

I honestly have NO idea how this company is still in business... must be paying someone off. I'm sure they have had lawsuits against them. Can no one put them out of business so they stop stealing peoples' houses by refusing to take payments once they take over the mortgage?

Predatory Leander, different person different answer. Had a binding contract and they refused to honor it because I was able to meet the terms. All they wanted was to take my house and make money.

Amazing Experience with Our Loan Officer! We had the pleasure of working with Leslie and I honestly can't say enough good things about the experience. From the moment we started the process, she was incredibly helpful, patient, and thorough. Leslie took the time to walk us through every step, answering all of our questions and ensuring we understood everything along the way. What really stood out was how much effort she put into making sure we had all the resources we needed. It was clear that she genuinely cared about us getting the best deal and making the entire loan process as smooth as possible. It felt like a true partnership, and we felt supported every step of the way. We are so grateful for the time and attention that was given to us, and we highly recommend Leslie to anyone in need of a reliable, knowledgeable, and caring loan officer. Thank you for making this experience stress-free and for going above and beyond!

I have a reverse mortgage with Carrington. Trying to reach an english speaking person on the phone is almost impossible. Try to reach someone about insurance, given 5 different phone numbers, half are automated and cannot talk to a real person. Last phone call was told they couldn't help me and hung up. No offices to go to and no email address to send my request. Do not go to them for a loan of any kind unless you never need to reach customer service.

Fantastic attitude, answered the phone with the most enthusiasm I've ever heard from a customer representative. Also it seemed very genuine, she educated me and really seemed to care about my situation. She was very relatable. I wish everyone was as great as she was on this phone call. Give Belinda a raise because she is the best and goes way beyond expectations.

I haven't received my parents' remains yet and these parasite vultures are already giving deadlines and threatening to default the loan on their home. Don't have death certificates or paperwork from trust yet and these ghouls are circling.

I had such wonderful help with trying to secure a refinancing and I kept goofing up making mistakes and couldn't figure out what I was doing wrong; however Jennifer ** amazingly figured it all out and helped me complete the process.

If I could give it zero stars I would. They are awful. They have erroneously reported late payments, which have sent my 800 credit rating to barely above 700. It has also affected my other revolving credit. Their customer service is the worst I have ever encountered. They are not only unhelpful but aggressively rude. They have multiple numbers purporting to deal with all issues, but it all funnels back into the same people who are rude and unhelpful. I alternately get told the only option to resolve this is to write to a PO box in Indiana or various fax numbers but never both in the same call. The one constant is there is no way for a customer to contact anyone who can actually help with a dispute directly. If there is any way I could avoid dealing with them, I would. My mortgage was sold to them, so I have no choice.

I implore you to not do any business with Carrington. They are unabashedly illegal and go against several laws and regulations. No regard for the borrowers. I currently owe 22% of the original loan and Carrington will still not remove our PMI. According to the CFPB Carrington is on their watch list, for being sketchy!

Admiral ** helped me with my loan modification every step of the way. He answered all my questions in a decent amount of time, and I asked a lot! He was very forthcoming with information even if it wasn't what I wanted to hear—he gave me all the facts so I could make a sound informed decision. His customer service is spot on! To break it down, if you want someone who is going to be attentive, take their time with you, answer all your questions truthfully, and make sure you understand the process, then Admiral ** is who you want as your loan officer during these tough times. I can't say enough good things about this gentleman! Thank you so much!

My loan was transferred to this company earlier this month, and the process has been deeply flawed and frustrating. The portal I have access to only allows payments, with no option to view an updated statement. Despite calling multiple times to request one, I’ve received no resolution. During my most recent call, I was advised to sign up for the portal, which I did, only to then be told that receiving an updated statement would take 5-10 business days—pushing it nearly into the next billing cycle. This defeats the purpose of having a portal if important information isn’t readily accessible. While the customer service representatives were polite, they demonstrated a lack of accountability and contradicted what previous representatives had told me.

So I had a flood in my basement. The insurance company took almost 2 months to pay me. After I received a check it was made out to me and Carrington mortgage. Carrington has another department called lost track that handled their insurance. They gave me the option to overnight the check which cost me $80. I figured if I overnight it, it would expedite the process which it didn't. Lost track is a nightmare is a scam and they need to be investigated. They're supposed to send me a portion of my funds to start the repairs which they didn't. Every single step with them took about two weeks. They wanted to know what the fund is for. I told him that the insurance based it on my estimate I sent them the estimate. They needed to verify with Insurance Company that took them another two weeks after a month I decided to fix my basement with my own funds. Still they never release my partial payment.

My mortgage was sold to this company as my original mortgage was through US Bank. Upon receiving this notice I found that my bank account through US Bank had been shut down due to inactivity and my money was sent to unclaimed funds. I have since became disabled and receive disability social security and this mortgage company refuses my debit card as payment that has been provide to me from the US Government and I'm ♿disabled homebound so it's made it extremely difficult to pay my mortgage every month. It's been a nightmare for me. I've asked and asked every time they call or I call them to try and find a easier way for me to pay my mortgage but never have they obliged in doing so. I'm so worried of foreclosure just ahead...

Carrington Mortgage Services LLC is the fraudulent financial institution that unfortunately legally operates in the US. This is the worst company I ever dealt with. They create mess in the statement, numbers never add up: they manage to change the amount of your fixed mortgage monthly payments, increasing it without your knowledge. No explanation given when you call. They impose fees, buy a new insurance and increase your monthly payments even though you have a full coverage with your HOA, then pretend that never received the insurance info from your HOA. They charge you property taxes, adding to your mortgage with an interest without your consent, even though we never had any agreement with Carrington regarding property tax payments.

Whatever you do stay away from Carrington Mortgage Services. They are known for making mistakes with your escrow account. Creating a shortage by overpaying on taxes, and then raising your payment to cover for their mistake, in hopes you can't afford an attorney to fight them over their mistake, in hope they can foreclose on your home so they can take it and sell it. That's what they are trying to do to me right now. 9-24-24. I'm getting ready to file a small claims lawsuit against them, they will be paying the attorney fees. The treasurer's office has all the evidence. You have to stand up against corrupt companies like this. Otherwise they will walk all over you and take your money or your home. They should be shut down for good!

I have never had a lender so unwilling to work with me. Their policies are terrible and they make life very difficult for the customer. I thought policies couldn't get any worse than when I was with Chase but I was very wrong. I am seriously considering taking the several thousand dollar hit to refinance with another company to cut all ties with Carrington.

Best Catch Recommendation for Carrington Mortgage Services is: In 2020, my husband and I worked with Brendan ** to refinance our home mortgage and Brendan went above and beyond to make sure he got us the best rate. My husband and I had checked other sources but Brendan's customer service and his relentlessness to make sure we were taken care of exceeded our expectations. Recently we had been getting calls and emails from other loan officers from Carrington but I happen to see Brendan's most recent email contacting us about equity in our home and I remembered his name and how he helped us and I told my husband that we should reach out to Brendan again.

I was charged a late fee of $70 on an underpayment of $66 when I misplaced my mortgage statement. I paid from an older bill which showed an incorrect amount as my payment had gone up and I forgot about the increase. We have never been late or short before and they would not waive the late fee. First time I asked, they refused but never called me back after saying they would look into it. Tried again 2 months later and was refused because they followed their policy. Basically took advantage of a senior that was never offered and forgot to ask for a waiver. Terrible and unsatisfactory customer service. I would not do business with them.

Marine Corps Veteran. Carrington Mortgage put me on a forbearance agreement from 8/1/2023 to 12/31/2023. I contacted them prior to the end of the forbearance agreement and told them I needed a few more months and if they can extend my forbearance agreement another 3 to 4 months would be greatly appreciated. Not did they not extend it another 3 to for months, but they wanted me to sign a loan modification taking my payment from $3600 to $6000 a month. How is that helping me out? How's that helping my daughter out?

Recently my loan was transferred from my troublesome, dishonest lender to Carrington. I can't believe how well I am being treated even though I am behind on my mortgage. My main contact at Carrington has been Catalina **. She has been very patient with me and more than helpful. Her knowledge is expansive. She sent me paperwork for me to fill out to help me save my home. She has also answered any questions I have asked her. I get the feeling that Carrington has integrity. I didn't realize lenders could actually care. My last lender offered me no help at all. I look forward to my future with Carrington and Catalina.

I recently used Carrington Mortgage Services. Each step of the way I encountered professional and knowledgeable people. Throughout the loan process Jennifer ** was very prompt with answers to my questions. My memory isn't always the best and I can worry about missing details, so I appreciate Jennifer's patience and professionalism. Our loan process went through just fine, but later I encountered a probIem with a financial institution and was unsure how to resolve it. Although the issue didn’t occur because of any error by Carrington, I was totally lost and read thru all the previous emails looking for a person to reach out to. I don't think the problem was something Jennifer ** normally deals with, but I had confidence she wouldn't turn me away.

Your Best Catch Recommendation: He was friendly, kind, professional and knowledgeable in providing me with the information and help I needed. He is truly a beautiful asset to Carrington's workforce. His position is Sr. Loan Officer. I felt as though I am a valued customer.

Your Best Catch Recommendation: When everything seems to have gone wrong and I was directed to someone whom seemed to make everything right and manageable and achievable. That is absolutely amazing. To be pulled from stress and high anxiety within a matter of minutes. Just by speaking to a person whom you have never spoken with before, and to have such an amazing trust and friendship like feeling towards this person...well I cannot explain it., can you? Ms. Pamela did and said everything so perfectly, so kind and considerable that she just totally changed my day and all of my poor thought patterns. Pamela ** handled this business as if it were her very own. And as if she could not let this multimillion dollar client slip through her fingers., But it was only me! A person with big problems, who did not know how to solve them.

Bank of America sold my loan to Carrington after agreeing to defer my payments. Since that time I filed for bankruptcy and Carrington has been unwillingly to work with my attorney on a fair plan to settle the balance on my remaining mortgage (30k). They keep filing objections to payment plans with the court. It has been a nightmare. I am trying to do the right thing and pay off my debt vs having it just written off, but they are trying to take my house instead of working on paying the remaining balance of $30k.

My husband and I closed on our refinance loan with Carrington mortgage on June 16, 2023. Billie ** was the loan officer that assisted us. To my surprise she was absolutely amazing. She was kind, knowledgeable, patient and professional. She guided us patiently through each step of the process. My husband and I are middle aged people with very little understanding of the refinance process, so we had many questions and at times requested an answer to some of the same questions. Needless to say, we called her a lot!. At times I was thinking she has to be tired of us calling her. But if she was, you would have never known it. She always made us feel like we weren’t random customers but actual family members that she enjoyed talking to. She’s amazing! Here’s her information if you’re in the market for a mortgage loan. Billie Shay **.