Video Professor

Video Professor came in the mail (not ordered by me). I was unable to mail it back within the allotted amount of time due to the fact I was out of town on work at the time. I called and spoke with a someone from the company. When disputing the package, I was told I would receive a notebook computer (I did not own a computer) in the mail and a 100.00 dollar voucher (price taken off Video Professor package), if I were to keep the product and not return it.

I agreed to keep it if I was sent the laptop and the 100.00 dollar voucher. I received neither the voucher or the notebook computer! The 400.00 dollars taken from my account overdrew it and cost me even more from bank charges. I wish to have a refund of full amount. The package has never been used even. Can I have some sort of compensation for my expenses? I will mail the product back to the company.

I have a CD-ROM from Video Professor, and when I click on the tab, they don't work. The copyright is 2006. I have tried to contact them through email and telephone, and there's no response. Could you give me a little more information please?

By fault, I went on a PC for free advertisement on the radio. I went on the site and filled up few of that consumer statistic online forms. I got a video professor CD for which initially they charged me $9.99 and later charged me $189. The bank alerted me. I went back to them saying I am returning the CD, and I returned them as they said how. It cost me $10 for postal stamp. When I called them to find out the status, they said they received it. The one who answered was James, from expense tracker. They did give me a reference number, saying the money will be refunded. It never happened until this moment.

I purchased Ebay CD from Video Professor for $6.95 on 4/26/2009. Then immediately, I was charged $189.00 on 05/01/2009. I called and got an RA number from a customer service lady. She said to send the address and received it after I called again. I thought they were planning on giving me a credit for the account, which they did after yelling and screaming at them. Then within a 14-day period, they again had charged my CC for $6.95 plus $189.00 on 05/31/2009.

I called them and asked them what they are doing. They said it was a mistake and planning on returning the money. Instead, they cheated me and never gave any of my money back. I am still trying with the help of my CC company to get the money back, but the customer service number is no longer working? Please help. I really would appreciate it. Thank you.

I saw the $6.95 deal and ordered one Office Word CD with the intent to order more if it was good for the family to learn ok. A month later had the $399.00 charge. I called and complained. Was told I should have read there fine print, but they could refund me $200.00 and give out one year of free internet use. I never got my refund! But have a paper verification of the refund to be sent to me! Cannot get into the website to use any information like told and all the numbers and website emails are either not answering or will not be returned.

The website says to contact your bank, but the time limits for banks disputes ends up being too long by the time you mess around trying to deal with Video Professors unprofessionalism. They did not even ship the products they say I ordered by not meeting their own set timeline for the entire set of CD's! What is Video Professor afraid of? Why won't they handle their issues in a professional manner? I challenge them to do so and make good on the promises they have made and set up a phone system to handle those issues. Very disappointed!

Buying online 101. Never use your debit or credit card to purchase online. I have a Bank of America Credit Card and with it you can (online) get a temporary Credit card number tied to your credit card number. I do that with every online purchase. So when I bought my Video Professor which had a free disk offer and all you have to do is pay s/handling.

I went to Bank of America online and generated a temporary Credit card number with a spending limit of $10 and used that to pay shipping and handling on my free disk. My credit card was billed $6.99 and since the limit on that card number was $10 they were unable to charge me like they have done all these other folk. BTW if you use a temporary number and they say they were unable to process your card it means they are trying to bill you the full amount. Stand your ground and do not give them you permanent credit card number, just learn to live without whatever your trying to purchase.

The website offered a promotion program for $1. For this amount, I purchased Microsoft Access learning program and received it. In 30 days, from my bank account, I was charged $399. I contacted Video Professor and a representative offered me to return the purchase and refund the money. I mailed it back as I was instructed. As per returned receipt, my package was delivered on 05/23/2010. However, I never got my money back.

On 11/14/10, I preceded to order Video Professor online as a sponsor participation for $1.00 plus $4.95 processing fee on trial. I was thanked for my order but at the bottom of the page I needed to check the box to the left which I read and did not agree to joining USA Benefits, in which I did not check the box. So low and behold, a few hours later, I was phoned by a USA Benefit representative thanking me for joining? First of all, I did not check the box to join, so why is he calling me? I told the rep that I have a copy to prove this and that I was not interested in Video Professor or USA Benefits.

How do they get away with this? Just sign me up anyway? Then, when I noticed $120.41 missing from my account, I called Video Professor today, 12/02/10 and spoke to Annette about a refund. She preceded to tell me about the terms. Her terms on line 4 were altogether different from the terms I looked at. She said line 4 said $120.41 would be deducted from my account after 10 days. The terms I read and I quoted to her said $59.41. So I told her I needed a refund of my money, so she gave me an ID number and a confirmation number. I was transferred to Heather. Note, I was told that I was looking at an old agreement! Heather read the terms which also said $120.41. I told her I've never seen this agreement and I never was issued a member ID # or had never received an email from them to confirm this order, nothing!

She told me that she could not refund my $120.41, only $60.00 in 10 business days and with a confirmation number. I feel that I should have been refunded all my money. Plus, I never used their services. They got $60.41 from me for nothing! That money was for my rent. Now I will have late fees. I could kick myself. Lessons learned. This company is just a rip off and they basically do what they want to the consumers. It's so sad during times when the economy is doing bad and right at Christmas. I've had it with "Video Professor"! Never again. I wish I could get my money back that I spent on the 3 DVDs I purchased from them back in 2006. They don't deserve to be in business and I hope I live to see them go "out of business"!

I, too, have had my issues with Video Professor, mostly stemming from its deceptive and misleading advertising. But, alas, Video Professor, Inc. changed its name to Content Distributing, Inc. a few months ago, and recently filed for bankruptcy in Colorado Dist. Bankruptcy Court (Case No. 10-34729 MER).

In late December of 2009, I accepted a 30 day risk free trial of Photoshop 7 as seen on ABC News website. Video Professor immediately charged my credit card $389.95. I called, and followed all instructions for returning the product. I was given an RA number to return it. After a couple of weeks , I called again to verify receipt, and to find out when I would receive my refund. After ten months of calls and research, I find that Video Professor no longer exists, or at least is impossible to contact. Do I have any legal means of recourse? I have, unless you can help me, been scammed out of $389.95.

We ordered the "free trial for 30 days" of the video professor introduction to computers course. When the materials arrived, it was clear the product was a lot more expensive than originally explained to us. We returned it on time, got a return authorization code and were promised the $484 they charge on our card. The check has never arrive and we just learned the company does not exist anymore.

In October of last year, I was searching on the internet and came across what appeared to be a fairly good deal with the Video Professor. I was recently unemployed, and due to economic reasons, jobs were scarce, so I decided to look into trying to work from home. The Video Professor offered a course in beginning a new business and offered a money back guarantee, so I decided to pay the $99.95 for the kit plus the $9.95 shipping fee to look into it.

I found out that the business plan was not for me, and I proceed to follow the instructions to the letter in returning the product. I spoke with a representative named Norma, who told me that they would refund all of my money as long as I sent back all of the materials in their entirety (even though the kit said you could keep one of the discs for free), that I would get back my $99.95 for the kit and my $9.95 shipping fee.

What does it take to impose legal ramifications for companies like Video Professor that take advantage of unsuspecting customers by the use of false advertising? Will I receive my refund upon my death?

I ordered free CD for at home learning of computer training. S&H was what I expected to pay. My debit card was billed for $400. I made contact with the company and was promised a refund of $200. I was sent several learning CD's for at home training. I was not satisfied to have over $400 billed to my debit card. I was sent a form from Video Professor claiming to be refunded and was encouraged to be patient and that my refund would arrive in 4-6 weeks. The number on my letter is always busy and I can't reach them, not even online. I hope my special needs family member could have learned from these easy to use lessons, but I am learning that Video Professor is a scam and I made a sacrifice to help a family member, but I am so sorry to have believed in this deceiver.

In early February of this year (2010), I accepted a two-week free trial period to try out the 'Learn Excel' lesson. Life was a little crazy at that time, working two full-time jobs and before I knew it, I had a $389.95 charge to my bank account (which I was never aware of how much the lesson would cost me if I wanted to purchase it!).

Within 2 days of the charge incurring to my account, I called Customer Service to advise I would be returning their product and therefore requesting a refund. The gentleman I spoke with gave me an RA# as well as specific instructions as to how to return the product. I sent back the product per their instructions along with a USPS delivery confirmation receipt. USPS tracked the delivery and confirmed they received it on March 4. I called again and they informed me it would take up to 30 days for my account to be credited. After 30 days, I called again and was informed that it was 30 business days!

After the 30 business days had passed, I called again and spoke with a supervisor who told me she couldn't understand why it hadn't posted, as all was in order and scheduled to have been credited, but she would now have to manually post the credit which would take up to 2 weeks! I was very displeased with this outcome and questioned her as to why it would take so long since it was being manually posted and she reassured me that it was just how the process worked, however she would try to put a rush on it! Two weeks later, when my credit was still not posted, I called again only to find a recording stating that they were in the process of transitioning their Customer Service department to be handled via the internet and to please be patient during this transition.

I called back a week later and got the same message so I went to their website and saw the message indicating that they weren't processing any refunds at this time, however would need to contact financial institution to receive refund. In good faith, I waited another couple of weeks for my credit to be posted, as I knew the company was reputable and had been around for along time...still nothing! That supervisor bald-faced lied to me. She knew damn well they weren't going to be answering their phones in 2 weeks. How could she not have?! When I did contact my financial institution, the 120 days from the date charge was incurred had passed and there was nothing they could do to make charge a valid dispute per their guidelines.

So I am not just out the $389.95, but I don't even have the product anymore that I was charged for! I was living paycheck to paycheck at the time and am now unemployed, so that money is the difference between me being able to get some much needed repairs/maintenance on my car or continuing to drive it in the condition it is in and creating even bigger problems which will most certainly be beyond my means. I cannot believe that this reputable company has been able to get away with such shoddy business practices and committed such supposedly legal theft on so many trusting consumers!

I cannot understand how they are still being allowed to be in any kind of business, not to mention other reputable companies allowing them to purchase space to advertise their products knowing how they have totally stolen so much money from so many people! I will personally blackball any media in which I see promoting this shoddy merchant and will educate everyone I know, as well as everyone I see, that may not realize they are supporting such white collar criminals!

Last April, I ordered the "free video" paying only shipping. I received the video and as stated on the cover, I called within ten days to cancel any further mailings. The man who answered the phone told me that for $199.00, I could use video professor online for one year. I could access any program and could use tech services free for the year. The tech number he gave me is 1-800-557-6233. The payment of $199.00 would be paid at $66.60 per month over a period of three months. Once I tried to get into the online program, none of my information was recognized and all of the 800 numbers are no longer in service. I have tried to reach them through their "contact us" email but have received no reply.

The only lesson I have learned is, based on all the complaints that seem to go unanswered, Mr. Video Professor must believe he can take money, provide no service and get by with it. I am going to give him an **. I also plan to write the Attorney General of every state and log a complaint with any TV show where his commercials are aired.

I ordered a video related to E-Bay selling and money making opportunities. It was a $1.95 S/H charge. I received it. Within a few days after the receipt was billed $389.95 on my same debit card to Video Professor, I called and they said that I had 10 days to agree or disagree to the product offerings. I explained first that I didn't have that kind of money; I just lost my job. Secondly, I had a lot of the videos already. And why would I agree to doubling such an item? The customer service lady would not give me her name but said I could return and she would process for a refund.

I sent them back. I called to confirm they had them and was told it would take 30 days to have the debit returned. We had a discussion about that unfair practice but of course, I am at their mercy. 30 days came and went and still, I had not received refund, so I called again. They again acknowledged that I had returned the product and apologized for the delay but within 30 days, I would have the refund. This started in February and to date I still have not received refund. I went on their website after the second time of being told this information. I found a statement saying the bank is to collect the money back.

So, I took their website page with the instructions and a copy of my transaction coming out of the account, and asked the bank to process also. Guess what, I still got no money. This may not seem like much money to some, but it is a lot to others and this is very wrong and unfair. Why do companies still show them in their catalogs when they can't stand behind commitments of fair practice? Someone needs to get all of us squared away first. I have unemployment and health issues; I need the money. I wanted this video to see if I could make more money somehow and it has cost me dearly. Why can't anyone help us? I see below that we can be contacted by an attorney. That is fine if I am going to get all of my money back with no legal fees. I am the victim, not the criminal.

and $1.95 without permission. This is not free trial. I am finding out that corporation USA are crooks, there is no free trial. I have gotten my money back from others but these thieves will not relinquish my money and I know it's not a large amount but it is my money, not theirs. How would they like it if I stole from them?

On 1-11-10, I spoke with "Ray" at 800-525-7763 and told him I had returned a Vidprof which I had received in the mail and did not want and he saw where it had been returned and said he would issue credit for the $189.95 that I had been charged. "No credit yet."

On 3-4-10, I spoke with someone at 800-525-7763 because I had received another Vidprof in the mail and I did not want it and charged another $189.95 and I was given a RTN # of SPR 8440574 to return the item and I put it back in the mail. On 4-21-10, I spoke with Mathew and he told that credit should be coming for both returns of $ 189.95 each to me in about 5 days. I sent an e-mail about not getting my credits on 5-3-10 and again on 5-16-10. Today is 8-27-10 and I am still waiting for two credits of $189.95 each. When will I get my credits? I want an answer!

In January of 2010, I ordered an free DVD from Video Professor.com on line. I was required to pay $9.95 shipping. I gave them my Debit card from PNC Bank. On February 4, 2010, I received a full set of 6 DVDs in the mail during one of the largest snowstorm on the east coast in a century. I noticed in my January bank statement that Video Professor took $398 from my account for this set of DVDs I never ordered. I contacted them immediately and was advised how to return the product properly and was promised a total money back guarantee. This was their refund policy. I have yet to receive my refund or an explanation, only bold face lies by people on the phone.Then there was no phone service available because we now had to use their web site to log a complaint. I have logged 7 complaints to Video Professor, 2 to the Federal Trade Commission and 1 to the BBB. This is disgusting.

Ordered free cd about ebay. They added $389.95 on my credit card. I was told that I would get a refund. No emails or written receipts. This has dragged out so long that even the credit card company wilol not do anything, due to time and lack of written information.

We are working to reconcile the finances of a family member with dementia. We have found two charges for $399 for the eBay program. Attempts to reach the company result in 'phone disconnected, no further information' messages.

Soon after I was laid off from my job in January of this year, I ordered what I thought was a free (plus shipping and handling) Video Professor lesson. After I had the product for 10 days, they charged my account $389.95. I immediately called and told them I didn't authorize them to take that amount out of my account. I was told that the product was on a 10-day free trial and I had gone past the 10 days. The person I talked to told me I could return the product for a refund. She also said I'd get my refund in 30 business days. I sent the product back the very same day and about a week later, I received an email stating that the product had been returned with the amount of my expected refund.

After the 30 days passed, I called again and was promised that my refund would be expedited. Two weeks went by and I tried to call again. I got a recording saying they were no longer doing business by phone and referred me to their Web site. I emailed them twice and threatened them with legal action if they didn't send me my refund. After my second email attempt, I got an automatic response that said they weren't currently processing refunds.

I contacted my state attorney general's office and they began an investigation, but since no other complaints were made to their office about this company, they referred my case to the Colorado AG's office. I'm waiting to find out what they can do for me. I found out too late that I could have gone to my bank (within the first 60 days after the debit was taken from my account) and gotten my money back. I can't believe this company is being allowed to do this to consumers. They should be shut down and ordered to pay restitution to those they've swindled!

Apparently, the same problem descriptions which everyone else has been having with V-P. My wife ordered a $39.95 trial offer on my household bank credit card with a money-back guarantee, etc. The packaged items arrived and I had an original fee charged in the amount of $6.95 for S&H. I was charged $399.95 and called their purported customer service department to return the items at the specified telephone number. A recording stated that they were transitioning to the internet and that I would have to contact my financial institution for a credit to my account. Meanwhile, I immediately mailed the received package in its entirety via USPS certified mail to the V-P address from whence it came. Only for the package to be returned within one week of mailing and marked "undeliverable as addressed, moved left, no forwarding address."

I have gone around in circles via telephone and emails to the Household Bank's purported customer service department. I sadly have to report that they are on a par with the V-P's performance. They supposedly say that they have insufficient information; hence they absolve themselves of any action despite having been mailed copies of all the details for same. Evidently, I should include Household Bank in this complaint because their lack of concern and inability to contact the merchant that is aiding and abetting the V-P "scam." I'm sure that HB continues to charge other people using this merchant.

I wrote an email today to the V-P CEO's address provided on their website and this was immediately returned as undeliverable. I then tried sending the same request for assistance in this matter directly to John Scherer and, guess what, that also was returned as undeliverable. If at all possible, I would like to dissuade anyone from ordering items from the Video Professor's organization and caution them that Household Bank will do absolutely nothing for anyone who has been charged fees on HB credit cards institution because they respond with, "Not enough details provided to dispute this account." In conclusion, I would really enjoy returning the dubious package to John Scherer and advising where he should stick the same!

I intend informing all family members, friends, and acquaintances about my regrettable experience with both V-P and HB, accordingly. Both my wife and I are seniors and currently unemployed due to lay-offs. So the $400 charge is an appreciable amount to lose and to add salt to the wound, I will eventually pay interest on the disputed amount.

I talked to a receptionist. I don't remember her name. She said I couldn't get my money back. See, they charged $399.00 to my Visa debit card. She said she could send me a $200.00 gift rebate and that was the best she could do. I received the card, but I didn't use it because I wanted the $399.00 they took out of my account. But the 800 number I called were out of service and now I need help. Thank you

They took $399.00 out of my account and I wrote checks to pay my bills and they bounce so I had to pay $28.00 bank changes on all checks plus the total of the checks, which put me in a big hole.

I ordered the disk and got them in the mail a few days later. They said I would only be charged $8.00 a month. Then they charged my account $389.95. So I called them to return for a refund. They said it would take six weeks. I waited two months and nothing had been credited to my account. The lady told me to give them two more weeks and I would be credited. Now it's been over six months and nothing yet. I decided to call them again, only to find the 800 number has been disconnected. I didn't know it was a scam. If anyone can help me to recover my loses. I would be very thankful. Yes it put a hardship on my family for that month. That was the money I was going to buy food for my family that month.

In feb. Of this year I ordered one CD from video professor. They sent me several CDs And took $399. from my bank account. I called them right away and they said I had ordered them. I can assure you that I did not. They said to send them back and gave me a # to use. I sent them back that very day. (I have the post office conformation receipt to prove that they received them). A few days after sending the CDs back I called the company to make sure they got the CDs. They said they had received them.They told me it would be 6 weeks before I would receive my money back (Funny thing, it only took one day to take it). It has been 6 months since then. They no longer have a telephone # to call so I have sent them emails with no response. Can you help me?

In February 2010, as a thank you for ordering something online, a pop ad came for Video Professor samples. I thought why not. So I ordered Photoshop knowing that it would only cost me shipping and handling to view this sample of the teaching CD's for the program. I received the box on February 28th. On March 9th, $399.99 was withdrawn from my bank account. I found out about this on 3/23. I called and spoke to a young man named Jason who was very nice on the phone and told me that once they withdraw the money, I have 30 days to send it back for a full refund.

He gave me an RMA no. and I returned it via U.S. mail on 3/26. Waiting the customary 4-6 weeks for the refund, I received nothing. Phone calls and emails were made with no replies. Finally in June, the phone gave a message that they are revamping the business and would not be able to do a refund at this time so I should go to my bank. My bank says it is too late, needed to do it in the first 30 days. The website said they would fulfill unpaid refunds. I'm not sure when since they closed the door. I am out of $400.00 that was not planned for going to Video Professor. I needed that for my medical bills since I was having a double knee replacement. Any help would be appreciated.

Ordered I disc at s/h cost of $6.95. Was sent complete package of discs and billed $399 to CC. Called and received return no returned parcel #kc***. Told refund to CC in 21 days. 4 to 5 calls later, still no refund. Phone disconnected. CC co still holding me responsible.

I was charged a fee of $6.95 for a computer disc that I ordered online. I placed the order on 3/3/10 with a code number. I canceled the order on 3/5/10 at 9AM and spoke with Linda at that time. The money was supposed to be credited back to my bank account immediately. I was told not to refuse shipment of the disc, but to mail the video back to the company at the above address. I returned it on March 10, 2010 at Pak Mail in Oxford, MS for a charge of $7.35. I have the receipt for that transaction. I have not heard a word or had a credit since that time. I am concerned that Video Professor has my bank account number! I was charged a total of $14.30 for a disc that I never opened. I attempted to call Video Professor at the phone number above on 7/28/10 and the number was disconnected. I cannot find a valid phone number on the internet.

On 12/12/2010, I also ordered a free trial of Video Professor with the understanding that as long as I called within 10 days to cancel, that I could return the free trial and I would not be charged. I called on 12/18/2010 and I spoke to a customer Service Representative named Sonya. I was given a return number (**) to put on the front of the box & I mailed it back to them. My account was debited $389.95. I immediately called and told them of the mistake. They said it would be refunded to me.

I waited about 3 weeks & called back and they assured me it would be refunded. They said they were processing my refund and I should receive my refund in a few days. I tried to call back at approximately 7 weeks and I got an answering machine that said they were no longer available by phone. It said they had gone to internet service only and for me to go to the web-site, and that if I was calling about a refund, be assured that I would receive it. They recommended that I contact my credit card company which is my bank. So I went to my bank and the bank manager said they put you off too long. We cannot do anything about this after 6 weeks.

I tried calling again but the phone has been disconnected. I have been trying to get my refund since December of this year. The unexpected charge caused several Over-draft charges on my account. I think this is horrendous that this company can get away with this and that they are still allowed to conduct business and steal from consumers. I want my money back! They had no right to take it. I did not give them permission. I only wanted to take advantage of the free gift if I would pay the small amount of money and view the free trial, $175.00 in overdraft charges.

After being charged $399.99, I thought this was a good company. I found out nearly $400 dollars to late: BBB Accreditation was revoked on 07/08/2010, Original Business Start Date: 01/01/1987BBB and Rating F.

It was sometime in late Feb. that I answered an ad (seen on TV and radio) for a free lesson on how to sell on eBay. The man I spoke to said he would send it. All I had to do was to pay shipping and handling so I gave him my debit card number to be charged only $6.95. About a week later, I went to pay my phone bill and was told that the debit would not go through. I was shocked because I had checked my balance the day before and I had not used my debit card after I had checked it. So I went and checked it again and found that Video Professor charged $396.00 to my debit card. I called up Video Professor and spoke to Ray who gave me return number to put on the return package and said that I would receive a full refund on receipt of the package. I posted the package back to Video Professor on Mar 15, 2010.

After not hearing from them, I called back 03/24/10 to inquire about my refund; I spoke to Theresa who told me that they had received the package and that my refund would be forthcoming. Still two weeks later after not hearing from them, I called back and spoke to Chasity who told me I would have to wait for 30 business days. I have tried to call them only to receive a recording saying they were transitioning to online format and was not processing any card transactions and that I should contact my debit card institution for my refund. But the bank told me that it was too late for them to get involved. Since then, I have tried to contact them but the telephone is disconnected.

I was promised a free Barbie Dream House for answering surveys and trying products. I ordered the free trial from Video Professor, just $6.95 shipping, and like the other consumer complaints, my credit card account was billed $289.95. I called the company, returned the "free trial" with the return code and emailed them several times to make sure to keep the communication lines open. That was months ago. I even received an email from them stating that I would be refunded, but I am still waiting. This process started in February 2010. I have kept the emails and have inquired several times, however, I now get no response from them. They also do not answer their phones.

I ordered the Video Professor for my mother-in-law so that she can learn Windows XP. When I ordered it a month later, I started getting charged for $19.95 by **. When I called to see what happened, they told me that I verbally agreed to this service and that they have a tape of me verifying I wanted the service. Well, I did not buy that and asked for proof. They were going to get a copy of the tape, but then tried to get me to settle by agreeing to some of the charges being returned to my credit card. I declined and asked for them to prove it and provide the tape. I am still waiting to be paid back for this fraudulent charge. I just do not understand how people can get away with this type of behavior. I'm still waiting, but I would like to know that this company not be allowed to do this to others. Imagine all of the people who just don't know their rights and get ripped off.

I got the following message from Video Professor: "Your return authorization number is: **. Please write this number on the outside of the envelope when mailing the lesson back. Our records indicate that your account will be refunded one charge of $389.95. Please be advised that Video Professor's normal processing time for refunds is twenty one to thirty business days after the "WordPerfect" lesson has been received at our warehouse. Please allow this process to complete to receive your refund. Our records also indicate that the account with Video Professor was inactivated on February 9, 2010. Additional shipments will not be sent to you. For future reference, your customer number is **." I returned the CDs with no refund.

I called video professor in response to their free computer lesson trial offer, in November 2009. I got a shipment and very soon I found myself charged $189.95. Ina couple of weeks I was shipped another package with $189.95 charged to my credit card. I called Video professor about returning the products. I was given two RMA numbers for the two products. I returned the products, it is over 6 months, and I have not seen the reimbursement. My order numbers and RMA # are as follows: 1. Order #: **, RMA# ** 2. Order #: ** RMA# **.

I ordered a trial of "Power Point" learning CD. My credit card was charged $389.95. When I called the customer care on February 12, 2010, they told me to return the CDs and that I would be refunded the $389.95 within 30 business days of their receipt. They gave me the return code of **. On March 8, 2010, I called the customer care again and was told that they received the material on February 19 and that I should receive the refund within 21 to 30 business days.

On April 19, 2010, I still got no refund. I talked to Janell and she said that I would have the refund in 10 to 15 business days. Still, no refund. I tried to call numerous times and kept getting busy signal on the phone. Today (July 16), I tried again and the message was that the phone was out of service. The unexpected charge caused several over-limit charges and the continued unavailability of these funds is a problem.

I, as many others, ordered a free trial of Video Professor to also find my account was debited $389.95. I immediately called to say I was unaware they would debit my account that much and wanted to return the CD's. I was given a number to put on the front of the box, which I had not opened and mailed back to them. I waited about 3 weeks and called.

They said it would take about 6 weeks. I called back at 7 weeks, they were processing. I should receive my refund in a few days. I waited a few more weeks, called back, and they were still working on my refund I should be receiving in a few days. I waited another 3 weeks, called again, and spoke with a man. He said it was already processed and he showed I had already received my refund. Then he said, "Wait a minute, I'll have to have you speak to a supervisor." They would call me.

Still, I didn't hear anything in a couple of days. And they were putting everything on the Internet, and as everybody else, they weren't doing any refunds at that time. I went online and made complaints with no results. I tried calling, but their phone has been disconnected.

I have been trying to get my refund since February of this year. Well, I guess you can say he did teach us all something. He is a crook and made a lot of money screwing us all. I work for a financial institution with strict rules about overdrawing your account. I almost lost my job. It cost me $96.00 in overdraft fees. I had to beg and cry so I could keep my job and I have never had an overdraft in my life. Thank you so much Video Professor. I hope you get sued for what you have done.

I ordered a trail demo at a cost of about $6.95 (S&H). When I received my bank statement, the charge was $189.95 & I became over-drawn. I contacted the company in January 2010 for a return authorization and returned the entire unused product. My refund never came. Now their phone number is not working. I lost $189.95 for a product I never ordered. I returned it and now, I have neither. I am out $189.95 plus postage.

I started back in 2008 trying to get a refund to items I sent back. I believe this is a huge scam and am going to file a complaint with the Attorney General Office. The last time I contact VP, April 2010, they stated it would be 10-15 days for a refund. Funny that 10-15 days had never come. What a rip off!

I called the company and told them I wanted to return the package. I got a return number and an address to which to send the package, and firm assurances that I would not be charged other than the small shipping fee. Knock on wood, I have not been charged for anything. However, this weekend (of the 4th of July '10) I got the package back, sent by the USPS, with the message, "Package undeliverable, no forwarding address". I have to assume they're out of business. I'll be watching for any extraneous charges on my CC. I worked for a CC company a while back and the abuses reported on your site were rampant.

It seems as though Video Professor is now out of business. I sent a return to them on 4-28-10 with a return merchandise authorization number, which was provided to me. I was told if I didn't have this RMA number, that my merchandise would "fall by the wayside!" UPS tried to return my package to Video Professor - and UPS found out Video Professor was out of business. I used a local mailing place when I returned the CD's. Yesterday, I received a phone call from them and was advised that my CD's were returned to them.

I am writing this, to advise people what has to be done. If they used a credit card, call the company and they will issue a refund on your credit card. DO NOT TAKE NO FOR AN ANSWSER. I just got off the phone with my credit card company, and had no problem whatsoever.

If your credit company gives you a problem, tell them you need to dispute the amount from Video Professor. For those people who are disabled or can't afford the CD's, just make sure you tell your credit card company your situation. I hope this will help some of you! I just can't believe this. Because as long ago as 2006, they were a very reputable company and bought some of their CD's.

It is not right what some of this companies get away with. I have to pay for soft ware I do not even have. I am taking care of my 84 year old Father and working part time to exist and better myself to learn to use the computer at home to work from home. I will pay the charges to keep my credit in good standing. no recourse.

I ordered the ebay video and never looked at it. I paid the $6.95 delivery fee and had no problem with that. I deceded to return the video and did so. I have the post office reciept that VP recieved it. After 3 weeks there was no refund in my account so I called. I spoke to someone who said thsat it was being processed and that it would be 21 business days and to wait a bit longer. That was 2 months ago. Numerous phone calls since have failed to get a live person back on the line.

I am filing complaints with the Colorado AG and Utility Comission as well as the Better Business Bureau. I will also file with the US AG and the FTC. All have computerized compalint forms and they are easy to cut and paste to. PLEASE file a complaint if VP has ripped you off too.

Same as everyone else. Order for free trial charge on my credit card for 2 cd's close to 800.00. That was supposed to cost only shipping % handling. Help! I am on Social Security and can not afford this kind of bill since I am trying to find a job at 67.

I had seen a Free trial with a 30 day money back guarantee on Video professor networking cd and I would have to pay was shipping fee. I was charged a shipping fee of $6.95 on Feb 17, 2010. I never opened the package as I had back surgery and couldn't sit for any long period of time.

On 3-3-10 while attempting to pay bills online I noticed my account was very low. I was charged $399.95 by video professor. I called them immediately and asked why there was such an outrageous charge on my account. I was told it was a 14 day trial but if I wasn't satisfied they would return my money because there was a 30 day money back guarantee. I sent the unopened package out that afternoon priority mail with a delivery confirmation. They received it on 3-5-10 at 11:33am.

I called to confirm they had received it and they told me I would be getting a refund back into my account 21 to 30 business days. I called them several times during this 21 to 30 days hearing the same thing. I called them on the 30th day and they said it should be in my account by close of business day. Well suprise it never showed up in my account.

I called them the following day and they said there was a problem and they have to see if it was processed through their computers. I called them again and they said they would have to do it manually and I would have it in 10 to 15 days. I tried to call them back and there was a recording stating they are transitioning everything over to online services and to contact my financial institution for my refund. I went online and sent over 10 requests and never got 1 response. I contacted my bank and they said it was over 60 days and they could'nt do anything. This is a SCAM and i'm not quite sure how the government can let a company do this in the economy we are all trying so desperately to survive in

I order a video professor cd. It had a $10 satisfaction guarentee. I have contacted them several times to refund my money as it was piece of junk and not what they said it was. I have never heard from them. Are they still in business?

I ordered the Video Professor HTML CDs just to try them thinking that i could send them back and not be charged if i did not like them. I received them, then a couple days later i see a charge on my Credit Card for 399.95!! In no way are those CDs worth that much!! so i called in order to return them and was given a return code number by their customer service.

I sent the CDs back to them only to have them shipped back to me 2 wks later!! I then Called the to find out why they sent the cds back and i got a recording saying they no longer handle refunds themselves. I immediatly called my bank and put in a credit card dispute.

Luckily for me I called my bank early and they were able to refund my money. If

If anyone is dealing with them, i recommend you IMMEDIATELY call your bank to handle the situation because Vidprofessor employees seem to be stalling in order to pass that 60day mark.

I agreed to try the photoshop cds they weren't what I wanted so I called for a return #,they deducted $399.95 from my bank account anyway. I called and they told me it would take 20-31 days from when they received the product back to receive my refund and so I waited when that amount of time passed I called again and was told that yes I should have been sent a refund but since it did not happen the matter would now have to be turned over to a supervisor and unfortunately it would take another 10 to 15 days. I again waited, at the end of this time I tried to call but no one ever answered so I e-mailed them ,again I received no response.

I finally went to my bank and was told that I didn't have enough proofs and it was past the 60-day limit ( which I knew nothing about ) I believe that they stalled me on purpose so they would not have to refund my money. This is stealing, just as if they put their hands in my purse and took it! There must be something we can all do!

I had to borrow money from my daughter in order to pay my taxes, that's what the money was being saved for and now I cannot pay her back. I am a widow on a fixed income. I don't have money and I feel terrible about this. I think they should be made to repay everyone they scamed and be put out of business so that they cannot do this again to anyone else!

I agreed to try a lesson from Video Professor for 10 Days.After which I would pay $39.95.But instead I was charged $399.95.I called them and told them that this was not what I had agreed too.They told me to send the product back and I would recieve a full refund in 21 to 30 bussiness days.But that did not happen.So I called them and they said there had been a computer problem.They said they would have to it manually and that it would take 10 to 15 more bussiness days to get it done. Again they failed to do the refund.

I called them and got a recording stating that they were not processing credit cards at this time, but to conact your card company about the refund.My card company informed me that the transaction was over 60 days and that they could do anything now. I now beleive that video professor knew the time limit and purposally put me off until it was too late.

As the informercial stated, I tried the a lesson for what I thought was a $6.95 charge. I returned the first lesson because it did not work on my iMac. They sent another. A few days later a charge of $399,95 appeared on my bank account for the first lesson. I immediately sent the replacement one back. and I have been trying in vain ever since to get my money back. They will not answer phone calls or respond in anyway to my concerns and my need for my refund. This has happened to so many people. It must be stopped.

I ordered the Video Professor Photoshop 7 D. The ad mentioned that all I would have to pay was $6.95 for shipping. I noticed on my bank statement that I was charged $399.95 on my debit card instead of the $6.95 that was noted in the ad. I have emailed them twice and also called the toll free numbers which advised me that they were in the middle of an online transition. I want my money back. These people need to be stopped. They are disgusting.

I have followed through with required steps and no refund as of yet, when it was due on 4/13/10. I returned the item and was promised a refund to my checking account within 21-30 business days. I called back and was told that the "system fell through" and it would take another 10-15 business days. That date is 5/4/10. I have tried calling numerous times only to reach a recording that states they are in the process of switching to online services. I have left 2 messages without a reply. I am owed $389.99. This is a huge financial burden to me.

I ordered Video Professor and they had my name and address wrongly processed. I then received it and immediately decided I couldn't afford it. On March 6, 2010, I returned one disk as indicated in their literature, to receive a full refund for E-Bay video professor ($389.95). It was received and I was told I would see my refund by the end of the month. Since I sent it Fed Ex, I have a number for the pick up which can be traced. Now, like the others who have made a complaint, my refund was not sent, nor have I received any feedback by email when I attempt to reach customer service. Their website says I should receive feedback within one day......Nothing in one week! What can I do now? I am a senior citizen with limited income.

I am a diabetic and dependent on certain supplies which I cannot now afford. The stress is taking its toll. I would like to know if anything is being done to force this company to make good on their offer. Please have a consultant contact me as soon as possible.

Requested the "free" trial for 9.99 using my debit card. Received the learning CDs. However, I was sick and did not open up the package. The next time I check my bank account, Video Professor has withdrawn the following $399.95, $199.95, $69.99 and two withdrawals for 9.99. They have changed their 800 number at least 4 times, and I cannot get my refund. I really need my money for medical purposes. This is more than a scam, it is fraud. Is there any attorney that will file a class action lawsuit? Please help!

I returned the product for refund and they are refusing to receive it from UPS. They are not answering their phone, yet they are still selling their product. I need this refund. I wrote the owner and explained how I told the representative that I desperately need the money when I called to get information on returns. I am two days without my daily medication.

ordered online trial CDs of video professor using ministry business credit card to pay shipping and handling fee only in the amount of $6.95. Received a follow up call on cell phone given when ordered of shipment of products and asked the total cost of the product if chose to keep. Informed by representative that the cost would be approximately $400. Asked payment options for this amount and informed that the card used to pay shipping fees was not to be used due to that amount not kept in this account. Rep told me that the $6.95 was the only one time authorized amount to be taken from the card. Bank informed me within approximately 7 to 10 days later that business account was in overdraft and I asked why to be informed that $399.95 was taken out of the account by video professor and this caused the account to be overdrawn. As a ministry business account, and representative of the business explicit instructions were told to not use the card for any use but for the $6.95 shipping fee. Authorization for any other amount was not given.

After calling the toll free number from cell called received from representative of video professor, I asked why they had taken the funds and they were not given permission to use the card to get that money from the account. I was given the above RA#SPRE1382610, told to keep 1 of the CDs; return the other 2 and place on the outside of the return package the return authorization code given. It would take 21 - 30 days after receipt of the package before funds would be processed back into the account. After following these instructions the CDs were packaged at the local UPS returned and upon receipt notification verification, I followed up with a call to be informed that funds should be processed back into the account no later than 04/14 through 04/27/10. As continuous checking with bank and attempting to reach representatives via phone funds have not been placed back into the account. This is fraudulent, misrepresentation, and straight out stealing through bank card online purchase of a highly advertised business. No one answers the phone, only a recorded message to use internet address to request assistance.

Matters of this nature must utilize an individual to resolve as an individual was used to take the funds. Misrepresentation to others of products and using credit card to pay shipping and handling fees to receive one copy of a CD and then accessing bank accounts to scam $400 is outright misleading and misrepresentation of what is being stated through advertisement and ordering information. This is taking the money and running. I have utilized the internet information given in the recorded message and emailed the CEO of the video professor, John W. Scherer from what the website indicates to be his email address with this information. I pray to God that the realization of what is taking place be addressed and refund of monies be promptly done with compensation for the many other overdraft fees and nonpayment of charges suffered due to this discrepancy. The integrity of this business's ministry is at stake and damage has been done to our new and upcoming ministry organization. Accountability to God and man must always take place in life and business.

In addition to the above stated, integrity, dignity, hardships financially to business start up and ministry works. We have no operation funds and must do a lot of damage control and repair beyond that a ministry should ever be involved with period because honesty, truth, uprightness, etc. all are first and foremost in ministering truth to others.

I attempted to cancel my trial, but I was talked into keeping the product. However, I was already billed on my credit card. Now I cannot get a person on the phone and they owe me a rebate check. There was an unauthorized billing of my credit card for over $400.00.

I was charged $399.95 for something I don't have and I want my money back. They overdrew my account and will not give me my money back.

They have terrible customer service. They cost us almost $300 that we have not seen returned.

I ordered some videos and customer service told me it was $3.95 but they took $399.95 from my bank account. I returned the videos back through the post office. They received the package and told me that I would receive my refund in 30 days but its been 38 days. I tried getting a hold of them. Now, it says that if we have questions, they're handling them online at www.videoprofesser/foward/support, and that there is no way of getting hold of them. There are many other people just like me and something has to be done. This video professor is a scam. Please help.

I saw free trial EBay CDs. Turned out they were not free at all. They charged my account $399.95. I called them and cancelled my order. I was told they would refund my money in 21 to 30 days. They gave me a number to put on product to send back. I did, they signed for it. They received it on 3-12-10. Still waiting for refund. And now I can't get a hold of anyone. Please help! It put us behind on bills.

We had the same experience with them. My wife clicked on the ad for the free tutorial DVD they took out the 6.95 for shipment, then hit us with the 399.95 charge. We sent back the CD's and she has continually called them, same run around as the rest. What can we do to get our money back from these thieves?

Video Professor is scamming me of almost $400! I have been trying to call back to cancel this order that was thrown on me at the point of forcing it on me instead of taking a simple no. Now, they have some kind of garbage by saying they are transitioning and the only way to get a hold is through email. What a farce! What can I do about it? I can't even begin to have this charge on my credit card! Not even! I'm on a strict budget and this will really hurt my being able to pay bills.

My story is same as all the others who have been scammed by "The Video Professor". My free learning program ended up costing me $399.95. In addition to my $6.95. I have trying since 4/28/2010 to call their 800# and all I get is that their office is closed. Starting last Friday (4/30/2010), they changed their message to say they were transitioning to online service and to contact them at videoprofessor/support and when the message repeats, she says to go to videoprofessor.com/support. I have tried both several times and they do not work. I filed a complaint with the WA. State Attorney General's office last Friday. However, they say it will be 4 weeks before they can get to it.

This creates an economic hardship on my wife and I because we are retired on a fixed income. If I had the slightest idea that this free program was going to cost over $400, I wouldn't have ever dealt with their company. So far my bank has not been able to help, but, I'm going to keep on them and see if they can change their minds. I would be glad to add my name to any class action suit, if one is filed.

How long are we going to take this crap your promised your money back. Can't talk to anyone now, all you can do is e-mail. Contacted Denver attorney general offices was told that they would investigate told local TV station about it. No one cares if we took someone's money. They would send us to jail and make us pay it back. Is there not a lawyer that can help us the amount to money in question from all of us has to be in the millions. Are we going to let some one hit us in the face and get away with it? It's caused financial hardship, overdraft charges, late fees the list goes on.

In April 2010, I ordered the Video Professor on-line for a charge of $6.95. I never received anything at this time, however several weeks later I received a package from them. I never opened this package and sent it back. All of a sudden, there is a $399.00 charge made to me credit card.

On April 20,2010, I called their 800 number, and was told they had not received the package I sent back to them, so they could not issue a refund for something they had not received. I never received anything at all until this $399 package came. Now, I am trying to call and all I get is a recording that all contacts will be done on-line. I have not received the credit, so I will have my credit card company work on this. I do work for the United States Postal Service and do know that this merchandise does get returned to them. It appears that this business is a big scam even with an "A" rating from the Better Business Bureau. Someone is not doing their job somewhere along the line. I am having to pay finance charges on my credit card because of this $399 charge which I did not authorize to be made.

Video Professor deducted $399.95 from my bank account before I ever received the DVD. Actually I never did receive it. The first time I called they had received it back in the mail. I was told I would have to wait 21-30 working days for the refund which I questioned. It only took a minute for them to take it out. Like everyone else in these complaints, I couldn't afford it, have gone without medication and necessities and have racked up over $200.00 of overdraft fees. I hadn't contacted my bank because my 30 days were up this week. Now they aren't answering the phones. I've heard ads for this company for as long as I can remember. I never dreamed anything like this would happen. I'm on board for any class action considered.

I better get my $399.95 back or someone is getting it! I closed the account after their so called free trial and three weeks later they stole 400 dollars from me. Something has to be done!

I was authorized a refund of $389.95 and it has not be honored after 40 days! Same as some other folks on this list, including the "office being closed" message. I have contacted the BBB in Colorado on this. So far, I am out $389.95 and I will have to go to my bank card as one of the other victims of Video Professor has described and hope for the best.

As with other stories I have read, I received an E-mail that I was to receive something free. All I had to do was give them some info. which I did and at the end it said in order to get this free thing I had to order something from 2 other sites. I choose the eBay CD's. I got them in the mail at which time I read the small print about the return policy and the outrageous price of $400.00. At 10 days I got another 10 days. I then called for a return authorization # and was told my account was already charged. I was livid, it was 8:00 am and I asked why they did not wait until the end of the business day? However, I did get them to e-mail me something about this refund. It stated I had a pending refund.

Over the next 1 1/2 months, 30 working days, I spoke to them several times, the last being April 16th. I was told "Well,you only have to wait 5 more days. During this whole time, I was in touch with my bank so they knew what was going on. They told me that when the refund came they would reverse the overdraft charges. All this week, I too have gotten the "call back during regular hour" spiel. Also, I did no business through my bank account. Very difficult to deal in cash or money order for almost 2 months.

Today, I went to my bank and talked to someone I spoken to about this before. He called the bank's fraud department and they took all the info I had and a copy of the email from VP. They replaced all the money, the $389.95 as well as the OD charges and they will investigate this. Thank God for my wonderful bank! Also I will be contacting the BBB in Lakewood CO, the Chamber of Commerce in Lakewood and possibly the police dept. When I called information today for Lakewood, they had no telephone # for the VP in and around the area, however this is their address.

If anyone finds out how to file a class action suit I'm on board! This company that we all trusted after seeing this nice man on TV sent us a product that is way over priced, misled us about the actual cost, and charged us for it quickly. When returned to them they did not follow up on their own return policies. It does not take 30+ days to return money. When I asked about that one bozo told me it was so I could review the product, what product, I returned every piece of it? I am on unemployment and was unable to use my bank account for 2 months and had to get my checks cashed through other peoples account. This was embarrassing as well as difficult to pay my bills. If it was not for my bank handling this now it would have been a disaster, as $400.00 is a large part of the money I have to live on.

Same thing happened to me. The whole thing. Took me for 389.95. Called my bank and told them and they refunded my money and will go after video professor to get it back. So I say call your banks and tell them what happened. Hopefully you will get your money back like I did.

Young lady called and offered a deal on the Video Professor. I informed her that I really could not afford it and she gave me another phone number to call in order to speak to another person regarding dividing up the payment. When I tried to call less than 20 minutes later, there was a recording on the other end of the phone that they were closed for the day. I looked up the website and was unable to find an alternate phone number, nor was I able to find another number that worked for them. I was unable to get any other numbers that would work to remedy this situation. I will be in the streets if they do to me what I read they have done to others, help me! Please. Thank you.

This company took $300 from my account and told me it would be back in 30 business days. I called on the 31st and they said it should have been refunded but wasn't they then said it would take another 15. Total scam and now when I call the number on their site during their business hours, it say they are closed! Never order anything from Video Professor!

I have been trying to call video professors customer services numbers for over a week and I only get a recording to call back during regular business hours. I have called in the morning and afternoon and many other times. I just got a call from my credit card company and they informed me that money was charged 400 to my account. I can not understand how this company can get away with charging or even taking money out or people's account and not returning it.

I feel this company is giving false advertisement. Their ethics is very undesirable and I would never recommend this company to any of my family, friends or even associates because they give false information on their internet pages and on their infomercials. We should post this every not just on scam pages but also on Facebook, Twitter and any other internet chat programs to make people aware of the scam that Video Professor is doing to people in this economic recession. People just can not afford to hand money over to people that state their product is wonderful. They charged my credit card company $400.00 and I can not get a hold of them. This is so unfair. I only want an attorney to contact me if there is a suit against Video Professor already started.

On April 4/9/2010 I went to one of those sites offering a free laptop computer. I was almost through when I had to pick one of the options so I could get out there. So I pick video professor. I pick excel because I felt that would help me in the job market. Then a couple weeks went by and I was checking my bank account and they had debited my account $399.90. Every day when I call they are closed.

On April 12, 2010, I received a call from a video professor representative. He told me, they were getting away from the CDs and were offering their softwares online. He told me my account would be charged $0.99 that day. He initially told me the trial period was 10 days. I told him that the time was too short. He gave me another 10 days. Therefore, a trial period of 20 days, which was until May 2, 2010. On April 26, my account was charged for $24.99. I have tried emailing and calling this company to no avail. The phone numbers has a recording that says, our office is currently closed, please call during normal hours. I have called all of their numbers. I want my refund for this charge.

I went online and ordered one of the videos in January 2010. I received the video and never got to try it due to a family emergency. I called to return it 11 days later and was told by John or Johnny that my account had already been charged $398.95. John or Johnny told that if I return the video, my account would be credited $398.95 within 30 business days which would be March 24, 2010.

I returned the video by Federal Express on February 5, 2010 and it was received at Denver, Co. on February 9 at 9:44am and signed for by JJOB. I called several times and spoke to Avis and then again, I called and spoke with Cindy. I called on April 8 and spoke with Sol who put me on hold and came back and told me that his supervisor had escalated my refund and I should receive it in 10 business days which would be between April 22 and 29.

I have been calling 1 800 519 4110 and 1 800 424 0277 since April 28, 2010 and I receive a recording saying that the office is closed, please call back during business hours. No matter what time of day you call you get the same recording.

They somehow got hold of my checking account (No, I did not give it to them.), and they stole $6.95 and then $399.00. This goes back to March 2010. It is almost May, and all I get are lies from them. They will not return calls or refund the money they took. Why are they getting away with this? There are hundreds of complaints! They have over $400.00 of mine! It's a catastrophe on my end when I started bouncing checks because I was $400 short.

I left a message yesterday and after I did that, I went to my bank and explained the situation. The bank offered to help. I advice to contact your bank and make a police report. Just say that that was not the money you agreed to pay. I do not know if my bank is going to be able to get my money back but I think they have a better chance than I do.

This sounds terrible! Yes, you guessed it. Video Professor got me too! I had several fraudulent charges on my account in the wee hours of the morning a couple of months back. I contacted them 3 times and asked all to quickly refund to my bank account. Expect Video Professor for $399.

I didn't even look to see about the $6.95 charge that everyone seems to talk about. But I've been through the first call and was put on hold. They said that I will be refunded in 3-5 days. Then after about 3 weeks, I called again and felt uneasy. I was put on hold again. The representative said again that she spoke with a manager and sorry but will promptly get my refund in 3-5 days.

I demanded a follow up email and yes, I got it and it says "refund" but no credit to my account that was well over there 30-day policy. Now into month 3. I've called there numbers and it says that they are closed all hours of the day.

I've went online and it lists all kinds of Video Professor scams and I emailed Video Professor and explained on April 17. I got no response. But the website says they answer in 3 days, all emails during business hours.

The end result is like what I stated in my letter to Video Professor. I am a single parent and yes, I live check to check and would never order anything without cringing over $50. This is horrible. It's costing me time and energy. I've now had to contact my bank to cancel my credit card which will take approximately 3-4 weeks and cancel any automatic withdrawals.

I am furious to say the least. This is very stressful. I live within my means and work very hard to support my son and am a very prideful mom who is a firefighter. I am very angry that a large company is so dishonest.

I ordered Video Professor, because someone I spoke to over the phone told me that it was $6.95, which I thought was a good price for some learning CDs. So when I checked my account, I seen that they took over $170.00 dollars from my account so I called and cancelled and asked that all my money be put back on my account. So bottom line, I spoke to a representative and she told me that they will put it back by the April 26, 2010. So when I checked to see that it wasn't there, I called them and all day I got this message saying, "we are currently close please call back during business hours," which when I called it was business hours. Can someone tell me what I can do about this situation? I would appreciate it.

I tried the trial but I kept my discs past ten days, therefore my account was charged $400. I then sent my discs back to them which they said they had received. I was told I would receive a full refund in 30 days. After that time had passed, I then called again because I had not received my money. They told me there were some billing difficulties and I would see my money in 10-20 business days.

That time has now gone and I have not seen my money nor can I get a hold of this company any longer. When I called, it just is a recording saying the office is closed and to call back during regular business hours. This company stole money from me. There is nothing more to it. I was not able to pay my rent this month for it was $300 and I never received my $400 that I was promised to have 5 days before.

I too have been scammed by this company. I ordered one of their trial CD's and before I knew it, they had stolen $399 from my checking account. I called the company and they assured me that they would return my money. I called after 30 days (why 30 days?) and they said it would take time to refund my money. They also said, "Oh no, it's 30 working days. You can't count the weekends."

But again, I was assured that I would find my money refunded back to my checking account. So again, I waited the extra days and still there was no money. I'm still waiting and now I can't reach them by phone. There is a message saying they are closed and to call back during regular working hours. This is all day, every day.

Is anyone out there considering a class action law suite? I lost $400 and this is a lot of money. I'm singly, handicapped and have to work for a living. This is a house payment and I want my money back!

Like many others listed here, I signed up for a free trial. In my case, it was linked to a "Free iPad" offer on Facebook that also ended up being a big scam. On 4/8, I managed to get through no problem to the same customer service number that is now continuously saying they are closed when it is during the hours they list as their normal business hours.

I was within the 10 day trial period but they had already charged my account for the $399.95. Even the customer service rep who took my call said "I believe they charged your account early" and spoke to her supervisor. She said "go ahead and keep everything since it was our error, I am escalating this so you will get your refund faster- 5-8 business days," and gave me a reference number for the escalation. I double checked with her and said, "I don't want the CDs, are you sure I will still get the refund even without making the return?" She assured me yes and she was noting the account.

A week later with still no refund, I called back, again got through no problem, and the new rep said she could see that my refund was in progress. I even gave them a compliment because everyone was friendly! I really believed I was going to get the refund. Now, I take everything back and I'm scared that this company is one big rip off. Their website says they've been in business for 20 years and have "A" rating with BBB? How is this possible if we are all having problems with the refunds they offer in writing and verbally? It is now 4/28 and I've been calling for 2 days with the "we are closed" recording. I have also submitted 2 online requests for the refund which their stated policy is to respond within 2-4 days.

I was told my refund was accelerated but the original 30 days went by and then the acceleration period. Now, they are not even answering their 1-800 number. I am worried that they are going to file bankruptcy or have had a history of saying they will refund and then never do hoping you as the consumer will forget.

Just like everyone else I have returned their product and didn't get my money. I was supposed to get my money back in April 4 but didn't receive anything. When I called they told me that they were really behind with the refunds and that I should get it on the 15th, then again on the 20th, and then on the 26th. Well, I called the 26th of April they told me the 27th and today is the 28th and my bank has a $0 balance. They charge me $400 and I am desperate since that money was not even mine. Can someone tell me what I can do? I am only 18 and I have no idea what to do. I have no money in the bank and I am stressing out so much.

I ordered Front Page from Video Professor in January 2010. They charged my account $6.95 on January 25, 2010. I fell prey to fine print and immediately called and spoke with a representative that gave me a return number for a refund. I mailed back the item with tracking. They received it February 16, 2010.

On April 5, 2010: 800-503-3536; a representative said refund took 21-30 days and this was the 33rd day. She said she would escalate refund request and if not refunded in five days, to call again. April 10, I called again and the representative told me that escalation of refund request means I should get refund in 10-15 business days and that the refund request was entered on April 6, 2010. This is the third time I've called and the person I spoke to originally said if it was not refunded in five days, to call back.

I now know I'm being lied to. The person I spoke to on 4/10 listened patiently and repeated that an escalated refund would take 10-15 days at least three times, but would not transfer me to someone I could complain to. Instead she said she would take my name and number, but didn't say what she would do with the information. I told her I was not mad at her but at their customer service. I told her to note my account with my discontent and that I would call back Monday.

Monday, April 12, 2010: I spoke to Jay ** and read my documentation to him. He reiterated the same as the other representatives when I asked him for the truth of the matter. He said that an escalated refund is usually processed and received 15 days after it is escalated. The previous representatives did not convey this to me. He will make a note so the representative(s) can be properly instructed. Fifteen business days comes to April 27. I will continue to track this for final resolution. Note to self: Do not do business with Video Professor again! On April 27, 2010, I called their 800 number and listened to a recording saying the offices were closed. Same recording every time I call. On April 28, 2010: I called with same result.

Well, my husband did the same as all others, thinking he was buying this product for $6.95, but then just days later $399.95 was taken out of our account. We were told we would have the refund within 21-30 business days, and nope we haven't seen the return. I have tried to contact them but as well it keeps saying that the office is closed, I am interested in filing a claim against them. If anyone has any ideas please post back. I am completely frustrated with this as I know many others are as well.

I returned my order on March 13, 2010. I was told I would have to wait up to 30 days for a refund of close to $400, and I tried to contact VP today and all the numbers I could find say the office is closed. Have we all lost our money? Is someone filing a suit against this company? If so, let us all know so we can join in.

I checked out a video photography lesson online from video professor, but did not order it. Ten seconds after closing their site, they called my home. I told their representative, no thank you. He assured me I could try it for free. There was no mention of time, I agreed to try it. I received the program and five days later my bank account was charged $198.00. I called customer service they told me, "Oh no, you only had 10 day trial". OK, I told them I will be returning the program that I didn't even try. They gave me a return number. They have received their product, but I have yet to see my refund. They claim it takes 20 to 30 days to process.

I feel that is wrong, if they can take my money within five days of me getting the program and I have to wait 20 to 30 days from when they receive their product back to get my refund. After seeing all the complaints online, I am worried I will never see my refund. Please post this complaint on your site, so people might do what I did, email Good morning America, ask Chris to investigate. The good professor has yet another enemy in ME. I am disabled, on a fixed income. I wouldn't have tried their product if I knew the time limits or their sense of time. It has been a rough month for my wife and kids.

I ordered the Excel program in Dec. for the price of $9.95 for shipping. A couple of weeks later, I got another program that I did not order in the mail. I was not sure what was going on and again I got another product in the mail that I did not order. I sent it back and again I got another one in the mail. I did not send them back within the 10-day period and my account was not only being withdrawn the $9.95 each time but also $189.95 for each package. For a long time, I could not find a phone number on the web site. This was in Feb.

They charged me $9.95 for each of the 4 shipping and handling total $39.80and $189.95 for each of the 4 packages, a total of $759.80. Naturally my account was overdrawn and I was getting all these insufficient funds added on top of everything else. They said I could only get reimbursed for the last 2 since the first 2 were past the grace period.

I told them I sent the others back and I would be credited back the $179.90 for the last 2, and jit would take 21-30 business days. That was the first part of Mar. I waited the 30 days and called them. They told me they received my returns and that was the 11th of March. They told me it would be 21-30 days from that time, the 11th and I should have it back in my account by the 23rd of April. I'm writing this on the 24th and it is still not in my account.

I ordered the free CD and agreed to a $6.95 shipping and handling. I was surprised with a charged of $399.95. I called to get a refund and was told that it takes 21-30 business days.

I then asked to talk to bookkeeping and was told that they don't take calls. Again, I was surprised! I will call again and hope to get good news.

I have a bounced bank account and had to pay additional bank fees and I'm still paying!

Well, same story, different person. It's supposed to be $6.95 but ends up being $406.90, maybe more! They are supposed to issue a refund in you guessed it, 21-30 business days. After reading all of these posts, I'm afraid I'll never see a refund. I am not working right now and we have $22.00 in our checking account. What am I supposed to do? I have filed with the BBB of Denver, FTC and posted to this site. I guess I'll wait and see if they keep their word. If they do, I will surely post it and if they don't, well I'll post it too. I sure would like to get something done about this terrible injustice. I feel violated.

I was misled into believing the CDs were $6.95 to "try our product". At no time did I see that I was going to be billed $399.95 at the end of 10 days. when I received the next package in the mail for $199.95, I was shocked to say the least. I called, and after some time, they agreed to a refund. I have sent the CDs back, and i am waiting 21-30 days for my money back. I am not working, and would certainly not agree to $600.00 worth of useless products at this time. I am really worried after what I have read on this site. What do we do? I am $600.00 poorer than I already was. I have $22.00 in my checking account, and we are a family of 5.

I posted a complaint the other day. I have not lost as much money as others. But I am wondering is a class action lawsuit against Video Professor and all those involved would get their attention. Is anyone interested in pursuing a class action lawsuit against Video Professor?

I fell for the ten day trial. However, I was never told the ten days started the day the order was placed and not when the product was shipped or arrived at my home. When I called, within the ten days of receiving the product I was told I had "just been billed". It appears by the complaints I have now read that my money may be gone forever. A letter to the Attorney General of Colorado appears to be my next step. I hope others will follow. I did not receive what was promised and the product, trial and process was misrepresented.

In December, I did a 10 day trial for $6.95. It came with a Protect Yourself Online CD and two bonus CDs: Internet Media Recorder and Anytime Organizer. It took 7-10 business days for me to receive the lessons in the mail, so they gave me an extension (until January, 15) so that I would have time to try the lessons. So I gave the CDs a try.

The lessons were something I could have taught myself. I figured I didn't need the CDs so I called to cancel on January 13. The operator told me I would need to just send back 1 CD Protect Yourself Online along with the return number that she would give me at the end of the call. She told me the $6.95 paid for the 2 bonus CDs so those were mines to keep and that I would be charged $389.95 for the Protect Yourself Online CD if they hadn't received it within 10 days.

I mailed the CD back that week and thought no way will I pay $389.95 for one CD that was worth crap. As soon as I received my income tax a whole month later (February 18), I saw that I was a little short when I got the return. So I checked my account and find that Video Professor was taking $389.95 out. I quickly called them to see why because I sent the CD back.

They told me they had not received my CD and that's why I was being charged. I call back the next week and they tell me they received my CD on February 24 and that it would take 21-30 business days to process a refund. I was confused as to why it would take so long to get my money back that they stole from me. I still don't have my refund until this day and when I call them to check on the status of my refund, they tell me it's going to take another 3-5 or 10-15 business days.

This company needs to be shut down because this is ridiculous they are stealing people's money. I'm in between jobs right now and need my money while I'm looking for work.

My wife want to try to get a free laptop in the website promise her if she try two of 20 products and she will get a computer, she decided to try Netflix and Video Professor. Netlix offered a 14 days trial and Video Professor offer a free trial but 10 days later, I took a look on my account and 399.95 was taking off my account. I give them a call, my name is not in it, they couldn't help me. I told my wife to call, they try to sell us more. Anyways, they told my wife to return it to them. I did 10 minutes later was in the way, 5 days later, we call back. Now, they telling us we have to wait 30 days more. I'm unemployed right now, living of my savings.

On January 18, 2010, I received a call from a sales agent named Kevin at Video Professor. He told me I could have a free 30-day trial of an eBay CD lesson. He added another free 20 days for me to use the CDs. I received the CDs on January 26, 2010. This began my 30-day free trial. Two weeks later, I got a call from my bank that I have been charged $189.00 for these products, which caused a couple of my checks to bounce. I then in turn began calling Video Professor to get a refund.

On February 22, 2010, I called Video Professor and cancelled the order. I sent the CDs back as instructed and was within my 30-day free trial period. I was told that once they received my CDs, my money would be refunded within 30 days. The CDs were received by Video Professor on February 26, 2010. I have called every week expecting to get a refund and every week, I am told it will be another week. Now when I called today, I was told it will be April 9, 2010. I am fed up with these people that do not tell the truth about what they are doing. For over a month now, they have held my money that does not belong to them.

In the beginning, they told me 30 days. Now, I am told it is at least 21-30 business days. Each time I call, I get a different story and a different date. I do not believe their business practices are fair for the consumer. The phone representatives tell something different from the person before them. I do not want to wait another two weeks to get paid. Please advise as to what my next step is or I will get an attorney. I called them again on the 30th business day, April 9th and was told that it would take another 3-5 business days for the refund to be processed. I am fed up and want my money back.

My husband ordered the "free" video in September. We started to receive other videos that he did not order. He tried to call the company, but he couldn't get through. He got through once and left a message. They never called him back. He then called our Discover card, and he got them to credit us for 1 DVD. My husband returned the other videos on 2/4/10. They did receive them, but since they were "not authorized" to send back, they did not refund our money. So far, they charged our credit card over $1300.00. We are to call back in 5-7 business days.

They claim they sent me 2 packages and charged me for the fist package which is windows XP 379.00 US dollar and for the second package, they charged me 189.95 US dollar which I did not receive the second package and when I call them why I got charged, their respond is since I did not respond within 10 days, that is why they charge me that amount! What a scam! They charged me about 480 dollars for nothing? Who gives that money for free? They are living off people by scamming! Shame on them!

My husband and I thought it would be good for our careers to become more familiar with Microsoft Excel. We remembered the Video Professor TV commercials and figured it couldn't hurt to check it out, so we searched and found the website. I clicked on the button called "Get your free CDs." This takes you to a page that says "Get your FREE computer learning trial today." It then requests all of your personal information and the product that you want. Now that we have been scammed, when I return to this portion of the site, I do see on the left of this page where it explains that you will receive later charges. But either this explanation was not there when we ordered the discs or we did not notice it because we were not yet concerned about reading the "fine print" since we were not yet asked to make a financial commitment.

After filling out our personal information, we were taken to our "order summary," which lists the 3 Excel discs and free next to each disc. Under the adding line, it said: subtotal $0.00; shipping and processing $3.69, and finally, total, $3.69. Since the "order summary" showed that our "total" was $3.69, we felt comfortable entering our credit card number. This "order summary," however, was misleading. We believe it was intentionally misleading since the much larger charge is not included in the "order summary," and is explained as a side note within a very confusing paragraph. When we noticed the $389 charge to our account, we called Video Professor and told them that we believe their website is intentionally misleading. We were told to simply mail back the discs (at our expense) and within 30 days we would receive the $389 refund. Luckily, I paid for a confirmation delivery with USPS, so I at least have that proof. When it had been 30 days since I had mailed the discs, I again called customer service to see why we had not received our refund.

This time I was told that the refund would not actually be in our account for 21-31 days from the date that they received the discs. This seemed very odd to me since any legitimate business will tell you 7-10 business days. So I asked the operator to please double check to make sure that we would be issued a refund. She said that yes, a refund was being processed, and yes, we should receive it within 21-31 days. When I asked her why it took so long, she said she didn't know why and that this was just what she had been told to tell customers. Well, today is now day 31 and after reading about the experience that others on this site have had with receiving their refund, I am beginning to see that we have now been scammed twice!

The consequences that have happened to my husband and I are similar to those that many experience when their money is unexpectedly taken from them: bank overdraft charges, reconnection fees, and late bill payment fees. The worst consequence for me, however, is that I have Lyme disease and for a month I could not afford my medication. Mr. S. pursues a lawsuit against his former customers because he doesn't like what they have to say about his "business model." He can afford to do this because he has, in my opinion, syphoned large amounts of money from unsuspecting people by intentionally misleading them into thinking that his product is "free"($389 multiplied by just 5,000 customers is $1,945,000 and this is only the 1st months charge). He makes this claim in his infomercial and on his website; it does in much smaller print explain the larger fees, but not where it lists what will be billed to your credit card, but rather in the "How it Works" section. What person would think "Oh, I had better read the "How it Works" section to make sure I will not be charged excessive amounts of money," especially when in your "Account Summary" where it says "FREE" next to each of the 3 discs.

I realize that he's not Madoff, but to some of us average folk, $389 (not including the shipping and return costs) is an inordinate amount of money to suddenly find missing from your bank account. I guess we can only hope that there is a lawyer out there who is kind enough to take on a class action suit against Video Professor because while Mr. S. can afford to sue hundreds of bloggers for simply practicing their first amendment rights. I and many others are trying to figure out how we will pay next month's rent, utilities, and medical expenses now that we are many hundreds of dollars in the hole thanks to Mr. S' company.

Video Professor illegally debited my bank account $389.00 in February. They promised me a full refund within 30 days and never delivered even though they received all of their videos back. This illegal debit caused me financial hardship as well as the time and pain it has taken me to try to recoup this loss.

I filed a complaint about being charged $399.95 for the $6.95 eBay video I ordered. Please know that they emailed me and said they were refunding the $399.95 to my Credit Card. I just want you to know that they did come through and I want to give them a big thanks for that!

Ordered the eBay lesson for $6.95. Received it and was charged $6.95 plus $399.95. I could have hired a tutor to teach me eBay for that. This is a blatant rip off and these people should be prosecuted! Missed a credit card payment because of this charge. Naturally that will show up on my credit report.

I had watched the Video Professor Ad for years and finally decided to try it. I ordered online and got a large package of discs and materials. I read the letter from the CEO and founder and then opened one of the enclosed packages "Learn eBay". Followed instructions and got what I needed out of the program.

When I opened my credit card statement, not only was I billed $6.95 but also $399.95! I immediately called them to complain, since I thought I was getting something for $6.95. He told me it was only when you called in did you get the $6.95 disc. When you ordered online you got the whole package and had 10 days to return or were billed the $399.95. He referred me to page 3 of one of the several folders included called Quick Start Guide, which I never opened. In small print, on page 3 it says $399.95.

This seems like very misleading advertising, since all along, I thought I was getting a CD for $6.95. I should have been more careful about what I was buying but, I thought $6.95. They said they would give me a "partial credit". On top of this they sent me another whole package of CD's which I never ordered, which I immediately sent back. Must have been a small print somewhere about sending me more stuff too! They charged me $6.95 and probably would have charged me another $399.95 if I didn't return it immediately.

I ordered one of the packages advertised on the internet for a training package for PowerPoint. I paid $6.95 for shipping. The package came in the mail but did not contain the training package I ordered. Since it only cost $6.95, I threw away the entire package. I subsequently received a bill for $399.95 for the package. The charge overdrew my checking account. I am now unable to pay bills for this month.

I participated in an offer on Facebook giving "coins" on a game called Yoville if I completed an offer with Video Professor. So I ordered the DVDs, returned them within the trial period. They charged my card before the time period was up and kept promising a refund, kept telling me to wait 30 days and then another 30 days and then their final word was they never got the DVDs back and refuse to refund the money. I needed that money. I don't have an extra $200 just sitting around. And if I did, I certainly would not use it to pay for a lesson that I could get for free on the Internet. The money was taken out and I was short on my rent that month because I did not expect it to be removed!

The wording was and is toi small on their website to catch the "we are going to charge you $399.95. And every month after, hit you up for another $200.00". Also, when I called and said I am returning everything, close my account and I want a refund, they say I have to fill out more paperwork and fax it back. I got a check for $75.00. A $525.00 scam is hard to beat. I'm out $600.00. What kind of economic damage do you think has resulted?

I ordered the eBay trial lesson, and received the lessons 3-4 days later, on or about January 14, 2010. I reviewed the first disk, and found it to be outdated, since eBay had updated its site. I called Video Professor in accordance with the instructions, to receive a return number to attach to the return package. I was told that I should take my time, review the other lessons, and that I had until Jan 26, at which time my credit card would be billed for the full purchase price.

My card was actually billed on January 20th. I called to complain, and retrieve a return number. They told me it would take three weeks to return my money, once the return package was received. Since I have a business that processes credit cards, I thought this was unacceptable. I asked for a supervisor, and was told that one would return my call within 2 hours. More than 24 hours later, I called again, and was told that the notes of my previous call said that I was "disrespectful". Subsequently, I called at least 3-4 times to inquire about my refund. The company verified that they received my return package on February 3, 2010, and that the refund could take 20-30 days, not three weeks as I was initially told.

On a later call, after the 30 days had elapsed, I was told the wait time was 30 business days. The operator said that March 18, 2010 was the last day, and that proceeds would definitely be returned by then. I called twice today, March 19, and had to leave a message. In reading consumer complaints, a striking number of complaints tell virtually the same story. This is something that the FTC and state AG need to investigate. These are not mistakes. These people must be trained to lie to consumers, for this to repeatedly happen.

I have read some of the complaints against Video Professor and have experienced the same problems. I ordered the product via the Internet and I too, was not informed of the cost. The next thing I new, $399.95 was debited from my account. Needless to say I was devastated. I am on a fixed income and already my checking account is overdrawn by more than $400.00. The fees will continue to accrue. I don't know what to do. Next month, I will not be able to pay my rent, let alone buy food.

I was told by 1 customer service rep. that I could not get a full refund only $100.00 and when I asked about their return policy, he hung up on me. The second rep. was asked to have a supervisor to contact me. Three hours no one had called. The third rep finally told me the Return Confirmation Number. But I cannot get my account credited for 21 to 30 business days. It didn't take that long to debit my account, so why so long to put the money back?

Today is the 12th of March and my checking account is over $400.00 overdrawn and will continue to accrue fees for some time. I have not a cent to my name and I am afraid that by the time the fees to my account stop accruing, my entire SSI check will be absorbed. I am at a quandry as to what I can do? Additionally, I will not be able to pay for my medicines for the rest of the month and probably the next month. My doctors' appointments are going to be put on hold. I had breast cancer and this is the month for my annual consults.

I received the Video Professor in the mail in February. I sent it back unopened within 3 days. My account was charged on Feb 17th. This was much sooner than it should have been. It was before the trial period, it wasn't anywhere near being up. I called on Feb 22nd, and have been receiving the runaround since. I was first told 21 days. It has been 18 days, and I called to check. I was then told 21 to 30 business days. I got mixed-up in this by accident, and now I am paying for it. It is not right that they take so long to give a person back their money. They have their product. I want my money. It was an unexpected charge on my account. I am now getting behind in my bills. $390 is a large amount to go missing, when it is not expected.

I ordered this with the expectation of having so many days to try it. I was charged $389 way before that time was up. I returned it unopened and called a week later to check on the refund. They said it could take up to 30 days. When I called a couple weeks later, I was told no it wasn't 30 days. It was 30 business days. That's more than 2 months. I returned the product at the end of January. It's now March 11th and I've had to jump through hoops to even get someone to answer a phone and say they would email someone to initiate the refund. I've also filed a complaint with the BBB. I was supposed to have my money on the 8th. Still, no money and getting someone to return a call there is hopeless. This company needs to be out of business.

A friend of mine was trying to win a "free" Xbox so I helped him out by completing a couple of offers on the website, one of which was a free 30-day trial of Video Professor. I read the terms carefully and it still said free 30-day trial. I even made a note of when to return the discs on my calendar. My 30 days are up on March 18, 2009, yet Video Professor went ahead and charged my card $380. Maybe I'm just crazy but "free 30 day trial" normally means no one charges your card for 30 days.

As a result of this, my bank account went into the red and I'm going to be late paying my mortgage this month. I'm going to call Video Professor tomorrow morning to try to get a refund and a return auth number to send back their product.

While I was scanning incoming e-mail, I had a pop up that announced that I had won a Dell Computer. There was a survey that I was looking at and all of a sudden, my computer blanked out and I could not get back to the site offering the computer. My only child had just been diagnosed with Acute Lymphoblastic Leukemia and mail piled up at my house along with two packages from Video Professor. I did not open the packages and noted that I had been charged $385.85 for one item and $185.95 for another item on my visa card.

I called my bank and disputed the charges and then called Video Professor. I was told that I should have returned these items as per the message located in the boxes. I did not intend to open the boxes as I was aware there was a rule that unordered mail order and telephone orders could be returned if they are unopened. I called the Attorney General's Office in my state and was referred to the Federal Trade Commission as this incident is considered federal wire or mail fraud. I did contact the FTC and was told that they would give my complaint a reference or case number.

I received a letter from the FTC today and was told that they would not look into an individual complaint and that if there were other complaints, they would act if they see a pattern of possible violations developing. I urge all of you who have had problems to call the Federal Trade Commission and ask for Wire and Mail Fraud section. Tell them your problem so they can see for themselves the problems that are being caused by these unscrupulous people at Video Professor. I returned my unopened packages to Video Professor and requested a return receipt.

I have received that today. Information provided to the Federal Trade Commission can be used to develop or support Commission enforcement initiatives. You may call them at xxx xxx xxxx. I have not received a refund on my credit card but will send my bank a copy of the correspondence from the FTC. Please, I urge everyone scammed in this matter to be alert and mindful of what you order or see offered on the internet. Be quick to report any discrepancies to the FTC.

I got it but the mailing enclosed letter only gave me 10 days. I was sent six discs when I only checked for one. It was sent priority mail so I put everything back and sent it right back. It was supposed to be a reward for answering survey questions. I am disabled and can only work part time and do surveys for past time. This is the first free thing that I actually had to pay for. It said that I would be charged $89.95 plus shipping charges--I already paid that $6.95. I contacted my bank but they say that I have to get a new debit card. Why can't they block unauthorized withdrawals when they are being notified?

I ordered the discs as advertised on cable networks. 1/14/2010. $0.95 was deducted from the credit card account. I reviewed the first of three discs subject eBay. I decided that I would not be interested in using eBay. I did not examine the remaining two discs. As required, I called and received an authorization number for the return of all discs.

I mailed them via USPS service on January 20, 2010 well within the trial period--same service as was shipped to me. Checking my credit card account, I found an unauthorized charge of $389.99. I called several times to check on the return of the discs and got the same answer--they haven't received them. All the same story with the respondents that I have read at this website. My credit card has been canceled.

I ordered the free trail which I was supposed to be charged only shipping and handling. On 3-02-10, they debited my checking account for an additional $399.95. They deducted shipping and handling of $6.95 on 2-18-09. I contacted them and was told to mail it back at my cost (they recommended priority shipping). I am on disability and this was my rent money. They told me it would take 21 to 30 days for a refund. This is my rent! I hope my landlord is understanding!

I am 80 years old retired and living on social security only. Evidently, out of curiosity I requested the Video Professor for review. This came last week sometime and I did not open until I saw my checking account overdrawn and being charged $35 a day overdraft. My SSI does not come until tomorrow and so far the charges will be 15% of my income.

This is results in $35 a day overcharge in my checking account and I do not have a savings account. My income is $1,400 a month and I pay $900 for my mobile home space and utilities. I called and was told I can't return it for credit it has been too long. I am asking that Video Professor understand the financial burden this is causing me.

I returned a product I ordered from the Video Professor with their Return Authorization number. On January 20, 2010, I contacted Video Professor through email and was told that my full refund would take 21-30 business days as of January 7, 2010. I sent Video Professor an email on February 22, 2010 and have not heard back. I called them on February 23, 2010 and was told that the 30 days has expired and that a request will be sent to a supervisor to expedite my refund and that this will take another 10-15 days.

I ordered the product on a trial basis. I wasn't aware I had to return the CDs within 10 days because the referral link did not indicate as much. I was charged $290 soon. I was mad and asked for a refund. At first I was offered a rebate of $75 since I couldn't find my DVDs. She told me that it would not interfere with the refund because it was form that I had to send out. I located and send the DVDs and they refused to process my return since my status was "rebate". I made a huge fuss and after 3 days and close to 50 calls later I finally got them to process the refund.

I waited 30 days and nothing happened. I called up and was told I was placed on an "expedited" list that would give me the money in 15 days. Seeing how it has worked for no one, I complained at the Denver BBB office. I was given a special helpline number that no one answered. I left a message on Friday informing them of the complaint.

Guess what? Got the money on Monday--two days after the complaint to the BBB. I have also spoken with someone at Denver Post, the local daily here. I'm hoping they will ask video proof, some questions and run a story. So do this. Complain at the Denver BBB. Make sure you talk to someone, too. Video proof shouldn't have such good ratings. Lodge a complaint at BBB's site. Draw the mainstream media's attention. Paper, radio, news--whatever. We are consumers that need to look out for each other. I may have gotten my money back, but I ain't done with these guys yet.

I saw an offer for a free video. I paid the postage and received the video. I ordered via the internet and printed web page. Their web page did not state that I would be billed $389.95 for the product. Matter of fact, there is no indication of what the product actually cost. Looking back, this company did not send a confirmation of order (this should have been an auto response in their system). I was very surprised to find a $389.95 charge posted against my account the day of the order, not 10 days later, but the day of the order. I never received a bill, but my debt card was charged $389.95. I'm on a tight budget. I have to figure out where to cut corners to cover this expense.

I just figured that because I was an art teacher (unemployed currently, by the way) that I was receiving yet another brochure. A couple of weeks later, a charge of $400 showed up on my account. Unbelievable. Somehow I was charged for this product without ever ordering it or giving my ATM card information or providing my name and address. Now that I look online, I can see that there is an order for a trial CD, but I never ordered anything at all. I was fraudulently charged $400 for this product that somehow was shipped to my address under my name.

The lady, Cindy, who I spoke with was very unprofessional, was rude and called me ma'am and told me to calm down when I was not even that upset at that point, weird. Then she gave me the address without a city or state and when I asked her for it, she said, "I said Denver," with a crappy tone. When I asked her about the day and the details of the order, she told me it was 8 am on January 23rd and you clicked on a free digital camera. I soon discovered it was going to do me no good at all to converse with her.

Please stop them or advise me of what else I need to do to stop them!

My story is the same as others. Here are the details: On Feb 1, 2010, I ordered "free disc" Excel; on Feb 2-10, I was out of town; on Feb 10, I picked up mail from PO (I live in a rural area that does not deliver to the house); on Feb 10, upon arriving home, I tossed the package on my desk to check out later when time allowed; on Feb 20, I was checking my bank statement online and found that an unauthorized $389 had been deducted on Feb 18. At that time, the 20th, I opened the package and was surprised to find three discs instead of one.

I immediately went through the materials and on the inside cover of the brochure (not in the accompanying cover letter, of course), I read the details of the "10-day return policy." I called the customer service number that was listed on my bank statement debit and reached a nasty, argumentative man who told me that it had been more than 10 days since the order and therefore, I was responsible for paying for the three discs. I informed him that I had been away and did not actually receive the discs until Feb 10, which would have been within the 10 days of my call. He argued very aggressively and incredibly told me that it was my responsibility to notify video professor that I was not going to be home when the package arrived and "should also have arranged for someone to pick up the package" in my absence!

I told him that for security reasons I would never tell a stranger that my home would not be occupied but he persisted in blaming me. For many years, I have understood that a federal law existed that if unordered merchandise arrived in an individual's mailbox, the recipient was not responsible for payment and actually could keep as a gift whatever was sent. One simply had to write on the package "unordered" or "refused and return to the PO" at no charge and the PO would return to sender. Does that law cover this circumstance?

I ordered the $9.95 Video Professor offer to check it out. That was the only deduction they should have taken out of my account. They did not have any right to deduct anything else. After I ordered it, we found out that my husband had cancer, plus we were having some other family problems. I was in a state of shock after finding out about my husband and I forgot all about the order. I didn't think much of it when I received another box from them. I just thought I would be getting a statement from them. There was no invoice included. They have now taken $189.00, more, out of my account that I cannot afford. I don't understand how these people can operate this way.

I called information in Denver, CO (return address on material) and they do not have a phone listing for Video Professor in that city. I should have called in the first place and I could have saved myself some grief! I have not had time to use any of the material and I would like to return it and get my money back. Can you help me?

I took advantage of the "free" product offer. I paid P&H for Learn Ebay. I received it and two other programs I did not ask for. They had $389.95 taken out of my account without my prior permission. I'm still waiting on a refund. I am retired, on a fixed income and receiving state aid to live. $390 is not something I take lightly. I've missed a rent payment and am looking at missing another.

I usually read all the fine print in offers, but I came to this offer from a survey site that didn't provide all the details. I sent for one of the training CD's for $6.95 and within 10 days, my account was charged $389. I called and talked to an agent and she said that if I sent the package back I would get a refund, and so far, no money back. This is a clear scam. He should be closed down for false advertising!

Okay, for those of you having the same issues I have with getting a refund from these criminals in a timely manner, you need to talk to Brian **, he is the VP of Public Affairs. To get to him do the following:

Call the corporate office directly at (303) 232-1244. When the automated attendant answers either hit the # key and search for his name, or choose to try dial his extension direct at Extension 380. Hope this helps get some solace for some. I know for a fact, I will never do business with these people again. I never even received their software and they charged me $389.95 for nothing. Their 30-day period ends on 05-MAR-2010 and on 06-MAR-2010 when the refund has not cleared my account, I will be filling a complaint with the BBB and the DoD Judge Advocate General's office at the Pentagon (Being active duty sometimes has its up sides). Good luck to all those in the boat with me, I hope this information helps.

AOL recommended Video Professor because I was having problems with my computer. I ordered with the understanding of a trial basis for 10 days. I called to tell them I would be returning the package and receive return numbers. I never used the items, but they went ahead and deducted $189.95 from my checking account. I was told the money would be back into my account within 21 days. They were in possession of the package on 1-15-2010. They have made no attempt to return the money. I hot mailed my debit card due to the fact they started sending items I didn't order. I had to pay bounce check fees because they went ahead and deducted the money even after I obtained authorization codes.

Thought I was getting a course about eBay learning for @$7. I was shocked to be told that if I hadn't returned something within a certain amount of time, I was charged $389.95. I really want to know if the FTC deems this a reasonable practice.

I saw an offer online about VideoProfessor at eBay. As I have dealt with them in the past with good result, I completed the form for a free trial of the tutoring program. I received the package, paying $6.95 for P&H through my debit card. I opened the package and looked at the loose sheets of paper, looking for a return date and the cost of the program. I did not find either, so I laid it aside to review again later.

I opened my bank account to review the status and on 02-02-10, there was a $389.95 charge from VideoProfessor. Apparently, the trial period is 10 days (not 2 weeks) which has been my usual experience. I immediately called the 800 number, was on hold for several minutes and was told that the trial period had lapsed and that I could get a refund within 7-21/30 days. The days would start when they received the product. I immediately gathered the info together, they gave me RMA number and I went to the Post Office on Feb. 1. I paid $18.50 to overnight with delivery by noon to the Post Office. I tracked the receipt and determined that it was received on 02-03-10 at 11:13am.

I called them again on 02-04-10 at 11:00 central time and spoke with Elroy. He repeatedly told me my refund could not be expedited and that a supervisor was unavailable. I persisted in requesting a supervisor, he became more and more argumentative with me, raising his voice. I continued to demand to speak with a supervisor or the supervisor's supervisor. I was told the only person who could take a call was the supervisor and she/he could do nothing for me. Finally, I was able to talk with Lynette who stated that she was a supervisor.

I explained to her that because of their deduction of such a large amount, I would be unable to pay my utilities and rent. She was much more sympathetic and said she could see that the merchandise was in fact received by them and she would talk with billing to see if an expedited refund could be made. She stated she would call me back. (I don't expect to hear from her as I feel she was just paying lip service to get me off the phone.)

The economic effect will be I will have to pay at least a hundred dollars in over draft fees and will be unable to pay my rent or utilities, putting me behind and at risk of losing my apartment and my utilities being shut off. These things have not happened yet, but only because all my automatic deductions have not come through yet. I am extremely distressed about this, knowing that any day, I will open my account and see negative charges mounting up. If VideoProfessor would refund my money within the week, I would be able to take care of things with minimal penalty from the bank and my creditors.

I foolishly went for one of the Video Professor's "Free" offers. I wish I had searched them online first, as there are, as I'm sure you know, thousands upon thousands of complaints against them. I ordered 1 DVD online on Dec. 10, 2009. The very next day they took $6.95 S&H from my MasterCard debit card account. A few days later I received a package with three DVDs (not one). I opened the package, looked at the materials, and put them back in the mailer exactly as I'd found them. That was the only time I ever had the material out of the box. I never even had them in a player. I figured I'd get back to them later, as I was pretty busy what with the holidays and all. On Dec. 27, 2009, I saw that they had taken $389.95 from my account! I went back online and saw that I was eligible for a full refund for 30 days.

The site also explained that I would need a Return Authorization Number. The next day I called their so-called Customer Care, and after explaining my situation to the rep, I was advised that "What I can do for you today, sir, is I'll get a rebate request form in the mail to you. When you receive it, fill it out and send it back to us. Then, if it is approved, we will issue a rebate of $75.00". I said, "No, no, no, that won't do at all. I'm entitled to a full refund according to your website, and that is what I will have". The line was silent for several moments, and I began to tell the rep that I needed a Return Authorization Number. I didn't get more than "What I need..." out of my mouth when the rep interrupted with "I know what you need!", very discourteously. I took that, combined with the $75 (19.23%) offer as warning that I might be in trouble.

So I returned the materials, in their original mailer inside another mailer via USPS Certified Mail, return receipt requested. And that is how I know that they received the return, as they signed for it 01/08/10, well within the 30 day limit. I have been checking my account daily, with no refund. Today, 02/01/10, I called and was told that my refund is being processed, and that it takes 21 to 30 business days to process a refund. Which means that, if I am luckier than the writers of many of the complaints I have read, I may get my money between Feb. 9 and Feb. 23, 2010. And that means they will have kept my money for between 44 and 58 days. So if they do this to say 10,000 people, they've got nearly $4,000,000 to invest for 1 1/2 to 2 months.

Quite an operation. How many complaints must be logged before the FTC or somebody puts a stop to this disreputable, if not criminal enterprise? And again, I don't even know if I'll get my refund. What can I do to ensure that I do get it? What recourse do I have? Who else can I complain to that might do me and so many others some good? I am on a fixed income from Social Security Disability Insurance and receive $761.60 per month. I had to borrow money from a friend to pay my Jan. rent. At the time I thought I'd be able to repay that very kind loan by the middle of Jan. Here it is Feb. 1, and I still haven't been able to repay. I thank God I have a friend able to lend me money, but now he is hurting because I couldn't repay him in a timely fashion.

I ordered a trial copy of Home-Based Business video. I authorized a payment of $3.89 for shipping and handling. Approximately 10 days later, my account was hit for a payment of $389.95. I am in between jobs with limited financial resource, and this has significantly impacted us financially.

I ordered this package back in October 23, 2009, and I haven't gotten a refund. I've been calling from last year till now. I called them on January 25, 2010 and on the 27th. Well, she told me that they have sped it up and that it will take another 10-15 days. Can you help?

I purchased Windows Vista for $189.95. After reviewing the product, I decided that I wasn't interested and returned it within the allotted amount of time to receive a full refund. I returned the product in November and my refund was supposed to be processed. After many, many phone calls as well as many, many excuses from Video Professor, I still do not have my refund. I have contacted the Better Business Bureau as well. I am out $189.95 from a company that is supposed to be reputable.

An ad came up in my email for a free laptop if you try Video Professor for free. I filled out the form and in the note section added that I was not interested in buying any of their product. For 5 months they keep sending me another product which I still have unopened. I called and asked them to stop and I was not interested in buying their product and wanted to return them and get refunded what they had billed me. They told me they would. And of course they did not give me any refund nor information on returning their product.

I ordered a Video Professor teaches Ebay. I received a whole lot of CDs with different things on them that I did not order or need. I called and they said to return the products and I would get a refund in 30 business days. It has been going on 2 months and I still have not received a refund. I called and they said they would put a rush on the refund and no money yet. I was under the impression that all I had to do was pay shipping on the Ebay program. I was not told about all the extras that were sent with the CD nor was I aware that I was going to be charged $189.00.

I wrote the piece on January 12th or 13th about getting sucked in because of testing a free Laptop to keep. I got both of my payments back in my account on the 19th of January basically a week since they ripped off the last payment.

Why did I get my money back so quickly?Because I filed complaints with 4 government agencies, called a CO Senator and my Congressman, as well as contacted all of the charities that are listed on the site as "charitable donations" and called Call To Action, Consumer Reports. I also filed complaints with anyone I could find to complain to. I also told everyone I spoke with at this sham company that I was only 10 hours away from CO and I could be there in 7, and I looked real cute with a picket sign or sandwich board out front of their business. I am a fat white woman and I look good in wood.

I got a response from them through BBB, and in their response they lied 3 times. I pointed this out to them, and then I get a letter in the mail. They say I have 10 days, but coming from BBB, it sounded like everyone takes it seriously, that you have ten days from day received, not from date shipped. I also contacted MC whose logo is on debit card, and filed formal complaint with them as to how this place operates, as they do not like aggressive marketing tactics.

I have been promised a refund which has been approved on 11/18/09. Today is 1/22/10 and I keep getting lied to about getting my money back. First, it was 30 business days, then 10-15 days, then 3-5 business days and I have yet to receive my money. I have never dealt with such unprofessional company. I never even received the product! The total refund due me is $209.85. I want this refund immediately since I have been lied to by at least 10 different customer services representatives giving me deadlines by when I would receive my refund and nothing! Please take care of this ASAP! Thank You. I have had my cell phone turned off and cable due to the fact they have not refunded me my money.

Like many other people, I ordered the software. But they decided to keep sending me softwares and charge me for it. I have had numerous phone calls to them and they admitted they received the products and promised to give credit of $203.85 to my account in 10 days. That was in Sept. 2009. I still do not have my money back. I would like my money back, $203.85

I ordered the product as a trial offer for another site and was fully aware of the charges. I got the product and never opened it. I called and they said it was cancelled and just put the return authorization on the box and send it back and if it is back within 10 days they will not charge me. Ten days later, they charged the $189 and I called back and they said they never received the package. Go figure, huh? I called back and complained that there were so many other that have had the same scam happened to them and I wanted a return.

They said they would ask their supervisor but he will tell me the same thing. He put me on hold then came back five minutes later saying everyone was busy. So I filed a complaint with the BBB and FTC and when I looked in my PayPal two weeks later, they had returned the money. I have no doubt that they were contacted by the Denver BBB and I believe that there will be a class action lawsuit in the near future seeing as they were fast to get my money.

I considered ordering a program. I read on the net about 1300 complaints in CO alone. I called and the polite female did know about this, and sounded pained I even called! She stated the offer online and on the phone are different! Wow. Imagine that. I cannot believe people fall for this hawker (my opinion), and hope they shut him down. She admitted that the $189 is a charge that exists on the net after ten days. Ten days! That is not enough time unless you overnight it! I am glad I had more than likely a new female who sounded like she did not want this call. Maybe experience? Who knows? This $189 seems to be a real thing for the CEO.

Sir: I ask you, will you come online and answer? I doubt it. I really do, man. I am Republican, Capitalist, and love the free system. But in my opinion you are a fake. You are living off the people who read but do not research! Low IQ. Mine is well over 110. What is yours, CEO? Must be really high. I have come to the thought that you need to come clean. Come on. Stop this madness!

I inquired about a "Free Mac Laptop" offer on Facebook. That then sent me to a bunch of companies whose products you needed to review to get your "free Laptop". You had to look at two and Video Professor was free for S/H fee of $6.95. This was first week of December 09. I received a box on December 15, 09, opened it and realized it was not something I would use. So, I sent it back. There was no invoice in or on box and I saw nothing about return policy when I looked through the booklet.

Jan 12, 2010, I checked my telephone banking, and heard I had charge coming out of $289.95. So, I called the bookkeeping department, and they told me it was to Video Professor. In the conversation, they said I had had the same amount come out on December 23, 09. She gave me the number to call for them, and then called them. Kyle said that I would be refunded the January amount, but that I was outside the window of time for the December payment. I told him I had sent it back on the 15th. He said I was outside the 30 days. Then I said today was the 12th and he said the 30 days starts when item is shipped. I said I didn't get it until the 15th, so 7 days had elapsed by the time I got it. He said he was sorry but there was nothing he could do.

He said he could not do anything.

Then I called back and spoke to a woman, who said that was thirty days to review/return, and that it starts the day the item was received. She also said 21-30 business days. I have filed a complaint with BBB, the BBB has to date received over 1300 complaints about Video Professor in the last 36 months, Colorado Attorney General, and the FTC. I am now going to search for an attorney who handles this type of law. This needs to be a class action suit.

On 12/01/2009, I responded to an ad on line to try Video Professor for $9.95. I purchased the basic Excel course to help me take a test for a promotion at work. Later apparently on 12/22/2009, Video Professor sent me another course on advanced Excel. I did not think anything about it and kept the course figuring it would cost me another $9.95. On 1/6/2010, I received another course on Word. That day I called their customer service and asked why I received the other courses. They told me under the terms of the agreement, courses would automatically be sent out every 5 weeks. The next day I received my credit card bill and there were 2 charges for $189.95 and one charge for $ 9.95.

I called again and they said under the terms of the agreement, if I did not contact them,the $189.95 was the price for the course. I do not remember seeing this on the website and they told me it was clearly noted. They also said it was on the literature that came with the CD discs. When I pulled the user start guide it was notated on a page preceding how to load the CD into the computer. They then told me it was my mistake and I owed them the full price for the course. I told them I had not seen it it the quick start guide and thought this guide was to learn how to load the discs into the computer. There was no page attached to the discs explaining the policy on the free trial for $9.95.

The customer service person said she felt bad for me but this policy was clearly stated under the terms of agreement. She also said they would e-mail me a $75 coupon to compensate for my trouble. They said I should get the e-mail within 24 hours. After 4 days, I still did not get the e-mail with the coupon so I called them again and asked why I had not gotten the e-mail. At that time, I was told a supervisor had decided not to approve the $75 refund. This made me very upset and I threatened to stop payment on the entire shipment. The girl then said they would send me the coupon via an e-mail and also a hard copy of the coupon in the mail. I still did not receive it.

This put an economic burden on me since all my Christmas bills that I charged on my credit card had come at the same time. This is not a good process to keep customers and being in middle management for over 30 years, my company would never think of deceiving our customers with this baloney.

I ordered trial on 10/20. The full amount was deducted ($189.95) on 11/3. Returned product received on 11/9 by signature confirmation mail. I was told the refund will be received in 30 days. Thirty three days later, I was told my refund was expedited and would be receiving refund in another 15 days. On 1/08, I contacted attorney, BBB and many other complaint organization to get the word out that I am an unsatisfied customer. Do not do business with this company!

Yes, another Video Professor scam. Please don't ask me how I got signed up because I wasn't the one to do so. How Video Professor got the information needed to get me into this fiasco is beyond me. It may have been a family member or someone finding my information while digging through my trash. I was going in and out of the hospital at the time and wasn't too concerned about my bank account. Not until I got out and saw charges to my account, $189.95 x 2. There were also overdraft charges on my account as a result of it. So I called Video Professor and they agreed to give me product return numbers for the two videos and would charge back the money to my account.

They also closed the account under my name at that time informing me that I would receive my charge back by the first of 2010. Well, the new year came and no charge back. So waiting a few days (the 5th) I called them again this time being informed by "James" that I would receive my charge back in 10 days. I yelled, "No," into the phone, "I want it immediately!" He talked to his supervisor, "Lanette", who then gave him the authority to tell me that it would be in my account by today, 01/07. Well, guess what, that's right, it's not in my bank.

I want to see this company shut down, period! My bank account took a beating in overdraft charges and I have been extremely stressed fighting this company. Stress is bad for Crohn's disease, and yes, it has been flaring up as a result of it.

I called AOL to find a way to get my service restored and when I was done with them, they transferred me to Video Professor. Video Professor gave me the sales pitch and hard pressured me into agreeing to signing up for a free CD for a $9.95 shipping fee and if I wasn't happy with it I could send it back within 10 days for a refund. After she got me to say okay, she told me that they would send disks 2 and 3 of the lesson (I agreed to Microsoft works) and that after 30 days, they would send another lesson and then told me about a lot of additional charges that was going to end up costing over $300.

I told her I didn't want to do that so she said they would just send me the initial lesson for $9.95 with no further obligation. I called back a few hours later and cancelled altogether and spoke with a different sales agent who told me he was stopping the shipment and taking me out of the system right then and I was not going to be charged. That was in mid-December. Today (1/1/10), I saw on my bank account that I had been charged $9.95 for the lesson and a $35 insufficient funds fee. So far, I have been charged $9.95 for something I cancelled before it was shipped and $35 in overdraft fees. I haven't been able to contact them yet. If I can't get through to them and based on what I've read from the consumer complaints page, I'm not likely to get it resolved. I'll have to change my bank account and contact everyone I do business with to let them know what happened.

I tried to order the Video Professor CD on Excel. The person I talked to was nice, until I indicated I'd send them a cashiers check for the advertised "Shipping Charges".

The person indicated that they do not accept any sort of checks, and I must give them my Visa credit card number.

I refused, the person got nasty, and hung up on me.

That is an indication of what kind of company this is.

The whole thing is one big scam!!! I ordered the CD online and it said it was $8.95. No mention at all of any other charges. Got the CD and it wasn't the one I had chosen. For $9.00 I wasnt gonna even call, felt it wasn't worth my time. Two weeks later I kept getting these overdraft fees notices from Wells Fargo. When I called them they said $189.00 had been charged to my debit from a Video Professor. I was beyond outraged.

Called Video the day I found out. They said since it was within 30 days of ordering just send it back and the money would be refunded as soon as they received it. Sent it USPS and had it tracked. It got to Colorado the next day and I called them (this was November 12th) they said they got it but it would take up to 30 days to get the refund back on my debit card. That contradicted what the first person told me that had me send it back. I said fine and said I would be calling back December 12th if the money was not returned by then.

Called back December 14th because the money still wasn't refunded to me. This new person said it actually was 30 "business days" and that the money would be refunded no later than December 21st. Its now December 28th and I am on hold with Video Professor and they are telling me that their not sure why my money hasn't been refunded. They say all they can do is put my name on a rush list to try and get it back quicker to me.

How this company is still in business is beyond me, as I've read online post after post of how others were screwed over by them. I really hope someone can stop them from stealing from honest people like me. Was charged 5 days of overdraft fees by Wells Fargo that equaled a total of $175.

I ordered the video's for the $9.95 and the next thing I knew they charged my dept card $189.00 and that was in Nov. and I am still waiting on my refund. I called and they said they had 30 business days to get it back well the 30 days was up the 24 of Dec. and I called and said someone forgot to start the refund and it was going to take another 15 days to refund then I wonder what there excuse will be. It caused my bank account to be over drawn and I have had to pay over draft fees because of it.

I ordered their Advanced Excel CD @a cost $9.95. After 10 days, I was charged $189.95, without my consent. Again, the following month I received another package in the mail, and was again charged $9.95 for shipping and $189.95 for the product. And yet again, another month later, the same thing...I was charged $9.95 shipping, plus $189.95 for product.

I contacted Video Professor when I received yet another package to which they planned to charge me. I am returning the product. They claim they will refund me for the last three shipments, totaling $409.75. They've charged me $609.55 in total, leaving a balance of $199.80 that I'm still disputing. This company is a scam...DO NOT PURCHASE ANYTHING FROM THEM!

I have been charged a total of $609.55, of which I only authorized $9.95. I am not in a financial position to afford this kind of expense, as my income has been reduced by a third this year. Further, I did not want these products. I thought I was merely receiving an Advanced Excel tutorial for $9.95 ONLY!

Ordered Vista for $9.95 10-dfree trial-----then had just received it and charged $189. Called 7 COMPLAINED AND WAS GIVEN CODE TO PUTON Package---------------- STILL WAITING FOR REFUND SINCE MID November!!!!

OK- This guy is a SCAM. People - read the fine print. He will charge you 385 plus claims unless you do what he states. Read read read. I avoided this by reading. Which saved me.

on 12/24/09 @ 3:30 AM 389.95 was charge to my account by the Video Professor. I called the 1-800-# and talked to a customer service clerk named Cindy who informed me the I did not just buy the so called free video I had bought the entire program. I did not authorize the charges and would return their video which I had not even opened yet. I was told that "they did not give refunds their policy had just changed"

I ordered quicken and decided I didn't want it and returned it without an authorization number. She said they would send it back and if I would keep it I would receive a $ 75.00 rebate. I don't want their item but seem stuck with it and since I am I at least want my rebate. I have emailed and faxed their forms and today I had a computer link on my computer to reapply but it doesn't work. This has been going on for a least six months and I am on Social Security Disability and in need of the money. No Christmas presents for my grandchildren now. Please help me.!

now they say 10 to 15 mor business days which will be dec. 22nd. this has been the worst business i have ever dealt with. i suggest not using thier company. when they took the 189.00 out of my acct early they took all my money and overdrew my acct. costing me another $50.00+

Order CD for $6.95 and was charged $189.50 10 days later w/o my knowing. Had to wait 4 more days to receive in mail just to return it. It's been over 2 1/2 months since they have received the returned CD and still have not been credited $189.95 to my account. I've gone ahead and filed fraud with my Bank and filed a complaint with the Denver BBB. I suggest the same for all other victims.

Ordered the free Video Professor lesson and was charged $6.95 for HTMI lessons disk. Bank account was charged & received this disk. Then I was charged additional $189.95 for unrequested additional disk. I called and canceled and returned the package the following day (at my expense) for a full refund. The package was received by Video Professor and they promised a full refund. After the first 30 days I called 6 or 7 times inquiring about the promised refund and was continnualy given various excuses & promises for a full refund which I did not receive. After 3 months of run-around, I contacted the Denver/Boulder Better Business Bureau and within 2 weeks finally received my refund of $189.95. I was not refunded the shipping charge of $19.00. I also received a letter of apology from the company.

I am retired and living on social security. I ordered a free set of CD's for which I had to pay $6.95 for shipping. I did not know that there would be an extra one in the package for which they would charge me $189. I never opened the package due to the fact that I was busy with other things,

When I saw the charge on my credit card, I called to find out what that was for, I was told it was for the 3rd disk in the initial packet which I thought was free with the $6.95 shipping cost to see if I really liked the product. I was then told since, it was past the 30 day period and that I could not return it. I insisted that I had not opened the package and did not want the product. They then said I had to file a '30 day violation' form and that it would be reviewed for a refund. After the 6 weeks they said it might take,

I called again and was told my return was rejected. But they never told me that until I called again. So it was really just a delay action. So although I have never used their CDs and certainly would not pay that much for them, they refuse to take them back or refund my money. If there was anything indicating that I would be charged for the initial free offer, I never saw it. I feel like I have been scammed. I was charged $189 without my permission for a product I do not need or want.

On 10/6/09 I ordered one Quickbook CD from Video Professor. They offered other CDs, but I told them that the one disk is all I wanted. They said that they had to send me 3 and that if I returned one within 10 days that there would be no more charges other than the $3.69 for shipping. Although I told them off the top that I did NOT want any other CDs, they basically forced me to accept 6 other CDs that I had to return one of the six within 30 days.

On 10/7 they supposedly mailed the CDs from Colorado and I received them on or around 10/12. They don't mention that they start counting from the day of the call and not from when it is received. From 10/15 through 10/19 I called every day and the line stayed busy all day.

I finally got through on 10/20/09 and they said that they had charged my card that day. I asked them to refund it because I was returning the CD. They attempted to give me a $70 credit and this and that and I said no that I wanted a refunded and to let me speak with supervisor. The other CDs they sent (6), which I told them I did not want in the first place, forced me to return 5 of them within 30 days. They supposedly agree to refund my money and to put a stop on them mailing me anything else, but they also said they had 21 to 30 days to refund after you return the CDs but I have yet to receive a credit to my card.

Companies like this force products on you and hope that you will forget the call them in time. The fact of the matter is, they don't clarify the exact cutoff date and just charge your card no matter what. The company really justifies why I stopped ordering things that have a time line and other NOT-so-free items anymore.

This has been a horrible experience dealing with Video Professor and their commercials are completely misleading. You have to keep calling them to get through and get them to email you a confirmation of your returned items and then wait until they get good and ready to refund you. If they were forced to pay you interest on your money I figure they would stop this type of hussling.

I WILL NEVER ORDER ANYTHING ELSE FROM THEM AND I SUGGEST THAT ANYONE ELSE READING THIS DO THE SAME. Not expecting the charge in the first place, I just barely caught my credit card from going over my limit but I have had to pay interest on merchandise that I didn't want and do have. I was suppose to be credited no later than November 24 or 25th and today is December 13th. Where is my refund?

I orderded ONE disk from Video Professor approx one year ago. The title was Photoshop which I never did receive. Shortly after my order was placed I lost my job and had to move to Mexico for a new job. When I returned to my California home I found a stack of other CD's I never requested. I immediately called to return them and found that they have charged me for over $2,900 usd and said they would not allow me to return the CD's. They are unopened and they should at least comprimise and allow at least a 50 to 70% credit for any misunderstanding. Please let me know if there is any legal action I can take- judging from the amount of complaints I see online- I would think there maybe a class action suit brewing?

In November of 2008 I responded to a BigBrandpromotions.com online ad for 2 free airline tickets and one of the companies I chose was Video Professor. Earlier that year, my brother committed suicide. I'd been doing a great deal of traveling to help family members all year and was intrigued by the offer of the tickets. Upon the first anniversary of his death, the family went through an agonizing time as if it had happened over again. I was out of town for a great deal of time beginning mid-December 2008. In the meantime, the orders from Video Professor were arriving and piling up with all my other mail.

When I was in town, I took care of the most pressing paperwork before I left again. I had completely forgotten about the orders. When things finally settled down and I had a chance to look through all my mail, I realized I'd ignored the shipments of the videos. I had no interest in them at that time, and returned all of them without opening them. This was mid-March. I expected a credit to my credit card account.

When it didn't come, I called and was told of the 30-day return policy. I explained the circumstances and was told I would be sent a return policy violation return form, which I receved after several phone calls and delays. I completed the form with this explanation and faxed it to them on October 22, 2009.

I received no response so I called them today, November 30, 2009 and was told that only one order was return correctly, so only $189.95 would be credited to my account instead of $1,329.65 for all seven orders mailed to me and returned. I was told there was no way to override the computer to return orders that violated the policy. I was also told that the explanantion I'd provided for the violation was denied. The person on the phone said there was nothing he could do about it.

When I requested to speak to someone who could help me, he said there was no one. I asked to speak to the CEO and was told that there was no way to contact him. According to this person, there was no one in the company that I could appeal to. Finally, I was told that I could be put on a 24-48 hour return call list and someone would get back to me. All I'm asking is for a refund for the merchandise I return.

I accept the fact that I failed to follow their return policy, but the circumstances were beyond my control and certainly not intentional. The other two companies' products that I chose in the original solicitation returned every penny.

I never did receive the airline tickets, nor did I ever hear from Bigbrandpromotions.com. I would like assistance in getting my refund from Video Professor. Video Professor claims they have approved the return of the cost of one video which is $189.95. I have yet to see the credit on my account. I would like to see the cost of all seven videos returned which is $1,329.65. Thank you.

Video Professor claims that I placed an order for their product, which I did not, and debited my bank $189.00. They say I must have clicked on a coupon or something. Blockbuster also debited my account in the amout of $9.53, on the same dat 30 Nov.09. A total of $198.53 deducted from my account. I have made notification to my bank.

When i called to return my product the representative told me that I should have called within 10 days. I tried to explain that I thought it was 30 days. I even copied the TC from their website under Video Professors Return Policy (https://www.videoprofessor.com/index.cfm?fuseaction=shoppingCart.howItWorks) "You have up to 30 days from the ship date to return your review lesson. If you would like to return your lesson, please contact Video Professor Customer Care to obtain a Return Authorization Number (RA). An RA MUST appear on the outside of any returned lesson to locate your account. Any requests for refunds AFTER 30 days are subject to review and refusal at Video Professors sole discretion. If you are not satisfied with the fees or billing methods, you may cancel your Review Plan at any time by calling 1-800-519-4110". I went back to the website and i found where it says 10 days. I think the website is very misleading and designed to trick the customers!! He said, that the only thing can do for me is give me a rebate for 70 something dollars and 3 more lessons for free.

Ordered free CD through Facebook. Received 6 CDs & was charged $9.95 after being told that S&H was $7.95. Total chaged including overdraft fee. Ordered Access lesson to assist with Excel college course. Product from Video Professor was a free CD for $7.95 S&H. Video Professor charged my account $9.95 though on 10/19/09 when the video was shipped. Instead of receiving just 1 CD, I received 6. I did not have time to review the discs since I was working 40hr/wk at a company which is having management issues, raising my son, a full-time student, and starting up my own business. There was no mention that the lesson would be $189.95 on the web site or in their Terms of Use. The only knowledge I had of this fee was when I received notice from my bank that my account had been charged an overdraft fee and that my car payment was sent back which was on 11/19/09, the same day that Video Professor withdrew the $189.95.

I, then, received an email from Video Professor that I would be receiving a PowerPoint lesson in the mail soon. I did not order this lesson and there was no charges on the email. My bank account was then charged another $9.95 for S&H of this lesson. I researched the Video Professor website to find out what their phone number was & immediately called them on 11/23/09 to dispute charges and the shipment. I was given an authorization code to write on the package and return it through USPS. I was also told not to "Return To Sender" for the representative said that USPS does not like handling returns this way. The representative also said that a "Return Sticker" would delay the return. He did not specify if I would receive a refund for this new delivery although did say that I was not entitled to a refund for the Access lesson.

Upon completion of the call, I was advised by my boyfriend to contact the BBB and look up any complaints against Video Professor, Inc. What I found was horrifying! This company has scammed hundreds of people trying to improve their lives under the pretense that the video they ordered was free, up-to-date, and compatible with current operating systems. Video Professor, Inc. is a definite scam company which violates Corporate Social Responsibilty. The compaints have included corporate philanthropy, corporate responsibilty by proper training of employees, integrity, fairness, and respect.

Your Desired Resolution:

I am requesting a refund of $229.86 which covers both shipments (already received & still in transit) and the overdraft fee of $20 I have already incurred. I will probably be requesting another $189.95 lesson fee + $20 overdraft fee which from reviewing other consumer responses, I am expecting to be charged with in the near future. That makes for a total of $439.81. Granted, I can not legally request that full amount since I have not been charged the upcoming fees although I know that this will not be resolved before those fees occur."

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

I ordered what I thought was to be a free lesson from Video Professor. It was the Access lesson which I thought would help me with my college Database with Spreadsheet course. The original price that was given to me was $9.95 which was withdrawn from my checking account on 10/18/2009. On November 19, 2009, my account was charged $189.95 which in turn caused a payment on my car to bounce. On 11/21/09, I received an email from Video Professor customer service which said that they had shipped a PowerPoint lesson to me. I never ordered that lesson although my checking account was charged $9.95. I immediately printed off the Terms of Use which does not say how much the lessons cost. What I also noticed is that Video Professor, Inc. does not stand behind it's video lessons and states clearly in it's Terms of Use (Lesson 1 of Access). For all I know, these lessons could contain viruses so I did not accept the terms which closed out the lesson.

When I called Video Professor to dispute the charges and receive a refund, they told me that I did not contact them or read the Terms and Conditions when I placed the order. I argued that their web page did not say anything at all about the cost of the program nor did it say that I would receive other lessons except in the Terms of Use which did not say anything about the exact fees. Supposedly, the customer service rep canceled my subscription and gave me an authorization code to return the PowerPoint lesson which is still on it's way. The rep did not say however that my money will be refunded and they said that I would not be refunded the $189.95 for Access. I have read the other complaints and even though I do not wish to use this corrupt program, I am afraid to spend anymore precious money on this scam in returning the lesson. The rep said that sending out a return slip would take extra time and that the authorization code was the fastest way to return the lesson (another cost to me which I do not have).

I am very upset about this since I am recovering from a broken leg and still trying to receive short-term disability. Through all of this, I have spent a total of $209.97 plus was charged an overdraft fee of $20. Mr. Scherer says he wants to sue the consumer? We did nothing wrong except believe that he was sending us a free disc. He lied about the fact that it was free, hid the cost of the lessons, and has now increased his price to $289.00 for each lesson. I am wondering if I will be charged $189.95 or $289.00 for the PowerPoint which has still not arrived.

I returned the product in tact, it was never opened. I was told I would receive a refund. Called and was told it would be 20 business days, called after 20 and was told it would be 30 business days, after 30 I called and they said they would expitite the refund, today 11/18/09 I'm told the "rush" refund will take 10 to 15 business days. My checking account was debited $189.00.

I don't believe this outfit. I have read on complaint sites that this company has and continues to rip people off regarding refunds. Some are still waiting after 60 days. The BBB has received over 500 complaints but aren't really empowered to do anything about it. I think the Attorney-General needs to step up and find out what is really going on here. This has gone on way too long.

I ordered a cd free trial for 6,95. I got a overdraft notice from my bank because they took out $!89.00 from my account. I called them and was told since I did not contact them after 11 days they assumed I wanted the product and took $189.00 out of my account. I sent the product back and the received it appr. Nov, 6 and I still have not received my refund, They said it would take 30 business days to get it and it has been that long. I called them today Nov.17 and they said it would be 2or 3 weeks before I get it.

I went on line to purchase the EBay lesson. I never received the product and noticed in my checking account that $189.00 was taken out of my account from Video Professor. I called immediately and they told me it would be 30 business days. I did call several times throughout the month to check the status, but they kept up the the 30 business time frame. I still had not received the product.

At the end of October, I learned that I still didn't have my refund, so I called them back and I spoke to a floor manager. He told me that he was gonna escalate it to the "refund resolution" department and I would have my refund "probably before the 10-15 business day time frame". I called again and the customer service rep stated they can refund money at any time and that I would have it by SUNDAY, the 15th of November.

I asked to speak to a supervisor and they hung up on me after a few minutes. Now, it is the 16th of November (tomorrow will be 2 months-including the business days-ha)and I was told by a customer service rep I would have to wait and it would be no later than the 23rd of November. I bounced 4 checks not knowing they would take the money out and I never received the product. One of the last customer service reps did say they would send out a replacement free of charge so I wouldn't have to eat the shipping. I haven't gotten that one either.

I ordered the Video Professor online, for $10. I was then charged $189. I called to return it. I was given an authorization code, and shipped it UPS. They recieved it back in 3 days. I was told that my refund would take 30 business days to receive, kind of funny since it took them only 2 days to take the money from my account. That was Sept 28, 2009. I was "promised" I would receive my refund on 11/9/2009. When I did not, (surprise surprise) I called Video Porfessor yet again, and was told that my refund hadn't even been processed yet. I would take another 15 business days. That's when I decided to call channel 9 in Denver, look up "Video Processor Scam" on google. That's how I found this site. I don't know about anyone else, but I have filed a complaint to the FTC. They will not handle my issue directly, however they will handle the issue if they receive enough complaints. The real issue here: Video Professor is making a Ponzi Scam out of customer refunds. They hold the refunds until the next billing cycle or even longer. It doesn't take a genius to see what this means to their bottom line. It's this kind of behavior the FTC is interested in. I highly recommend you fill out a complaint form on their web site, so we can be done with this scam once and for all.

hooray! finally got my refund after 61 business days!! did they actually get on the ball or was it because I filed a complaint with the Denver BBB??

On Video professor web site I paid S&H for trying 10 days their product Quick books software lessons. I am a self learner and wanted to see if it was advanced to improve my knowledge. When I received a product( good product) but it was not what I expected I returned it by USPS on time and with all delivery confirmation tracking number and receipts to prove their receiving.

More than month later I was charged for a full price. When I contacted the company representative first time he said they didn't receive it at all, and I faxed all proves to a supervisor Chasity and said that they will fix a mistake but they will refund my money in 30 business days( like 6 weeks! for wrong charge). I was not satisfied with this answer and contacted next day another representative,Dana said that it was their mistake and in 15 days I will get a refund. I was strongly unsatisfied with that charge and different information i got from different reps of one company.

I called to my bank to dispute a charge. They connected me on the conference call with Chris fro Video Professor. That was ridiculous just to listen to her, she said that they received my return but week later from my dates proved by USPS delivery confirmations and I violated their return policy, she didn't care about my USPS proves and receipts, she was extremely rude and interrupted me constantly.

In the end the said that she cannot help me with it, it is my fault and when I complete violation form, they might return my money back or might not. the bank representative hang up on us because of the screaming and unappropriated tone of voice from Video Professor Representative. I called second time to my bank and they issue a credit for this incorrect charge and processed a dispute.

I do not want anyone to have this experience and more, I think it is planned and that is the way they earn money. The product itself is great for beginners, but customer service, mixed ,confusing and conflicting information representatives provide in addition to incorrect billing and not easy to refund customer's money make this company strongly undesirable.

I was charged $190 (month later!) for returned on time free trial. I unsuccessfully spend lots of time arguing and disputing this wrong charge , proving with my receipts and confirmations. I still did not get my refund.

I am not ever going to sign any violation forms that they sent to me to sign because I didn't violate their rules and I have proves. It is exhausting, upsetting and nerve taking to deal with Video professor billing inquiries. I wouldn't recommend anyone to even try this product.

I had in the past ordered a video professor CD for 4 bucks...we had gotten use of it and my middle son wanted one for him. I purchased an new one. This time it was about 7 bucks. In the fine print there was a purchase agreement for 189.00 that I did not see. I had read everything on the web page and it said nothing about a charge or any free trial like they have posted now.

The shopping cart had no charge but the 7 dollar CD. I did not read it closely because I had purchased from them before and I was happy with their service. And the my space page that I found them on said I received gamepionts for an Internet game we play as a family for a 7.00 purchase from video professor.

Consequently we never received the 7.00 CD that I purchased.About a month or so later the post office said I have a package, When I went to go see it it was a big box, I told them I never ordered anything that big so send it back to the sender. after some time I received a mailbox full of NSF charges...it wiped us out. 11 days after I purchased the 7.00 CD they took 189.00 out of my account.

This did not result in NSF right away because I kept a 200 running balance in case my car broke down so I didn't loose my job. But I had a short week and used 50.00 of my reserve to complete paying my obligations to the utility companies. I was making payments on an old bill. I tried to recover from the loss but it takes me two days to make 189.00 and then my household expenses were nearly a hundred dollars a day, with student loans and such. At this time the Video professor had cost me 500.00 or so and it was not over yet

When I first called them the day I recieved the NSF mail they said they would refund when my package got there. I said what package? Te then expalined what it was. I was furious and they said they cant help m without a return number inside the package. I told them I returned a package awhile back and it must have been thier stuff. She agian said I must have the return number inside the box. at the end of the call they were going to refund my money.

Then after time elapses more the reason changed to they did not recieve the package till after the agreed time for a free trial. I ask what free trial , why would I have a free trial when I work all the time, and I would never be able to purchase it. I explained we are in very desperate times and if they don't refund me the bank would not reverse the NSF charges.

Today they give me the return number from their computer and I found out that the first person I talked to could have gotten it from her screen knowing I did not have it and would never have it because they had the package. I have to stop writing it upsets me so bad my stomache hurts all night if I get involved again with trying to get my money back.

I know hat this will sound exaggerated but it is not, in reality what this has cost me is so great I will never recover, I can barley think about it anymore. I'm posting this to try and move on and hope I can save someone else from being hurt by this Internet scam. I was at the time paying back utility bill from the cold winter.

When they wiped me out I could only hold on until I was rained out a few days and I couldn't make the back payments per our agreement. hey disconnected my power and asses a fee for reconnect and a huge deposit. then the water was shut off, and so on. I then lost my home, because we could not live there with no utilities.

BBB of Denver / Boulder Colorado

I am so discusted with this whole event. I ordered the Excel CD and called back within the appointed time. I was then asked by Mathew if I had an oppunity to view all the CD's and I told him no but I was calling with for the number to turn the CD's back in. He said I can extend you until 10/27/09. I asked him is there going to be any extra charges to me? he said no. I asked him abot these extr CD's that came with the package; and do I need to sent them back? he said no.

I asked him was he sure because I did not want any surprises. He said no keep them only send the one CD back. I asked for the retun code number so I could turn it in with no problems. Mathew said he could not give that to me but it sould be no problems and just call on 10/27/09. I did just that and was told that the money $189.95 was debit from my account that morning.

I called a little after 7:00am. Jay told me my money was taken 10/27/09 the same day. She apologized and said it was an repersentive error. So I just wanted it fixed. I was told I had to call back in 5 business days. I was told I could not call back any sooner and they were working to correct the problem becase it was there fault. Reluctantly I hung the phone up. Which leads me to today. I spoke to Ray who informed me that my information was not sent over to the "Refund Resulation Dept". He said that he was going to forward my information to corporate. I thought thats what going to happen on 10/27/09 so I asked to talked to the supervisor Wannetta. she said she would call me tomorrow 11/04/09 by the end of business. I hope I don't end up becoming a statistic.

I am a victim of this scam. However I think that all who read this and have been a victim should join me. I think the Attorney General needs to get involved in this whole mess that is ripping people off. I have only one income and cannot afford to just hand over $189.95 for something that I do not want. I don't even want the so called "free disc " I have now.

I have spoken to several different representatives from video professor. I just hope and pray to God that I get my money back. I need my money. I am one of the working poor, so I thought this was a inexpensive way for me to increase my computer knowledge. I had to borrow money from friends to try and cover this unexpected expense of this money coming out of my checking account so I would not incure additional charges because I didnot have the money in my account. I had no ideal that one phone call would lead to such a disaster.

I ordered Video Professor's free disk on QuickBooks in July '09, received 3 disks, decided not to keep any, called for return authorization number & sent it all back. Called 8/11 when bank acct. charged #189 so called that day to ask when I could get a refund, was told it takes 21-30 business days. Called again 9/15 & told it was not attached to my acct. yet may not have received it yet in warehouse, told to call back end of Sept.

Called 9/29 & told should get refund by 10/13. Called again 10/16 & guy just kept saying it takes 21-30 business days. Called back 10/21 & was told the refund had been escalated on 9/29 & should have had it and rep. apologized for it taking so long & that it was being processed that day (10/21) and should be in my bank in 5 days or 10/28. Still no refund. I check my bank on internet daily so see if it's there.

A dispute has been mailed as of today. However, the public need to be alerted to this SCAM! interest and finance charges since june! THIS IS real close to NOVEMBER! Plus the 189.95 chg. and there 6.00 donation charges that they cahrged me that I had no clue about!

It has been 26 business days and still no money. I still call them every day and get the same thing. We have 21-30 business days to return your money. Why is business days to return money, but not to collect our money? I would never use this company again, and have advised everyone I know not to. I need to pay bills, and cannot get my money back from them.

I ordered their free ($6.95 shipping) for a computer program. They sent it to me but charged my credit card $189. On top of that they sent me 2 more prorams and they charged my credit card $189.00 for each program. I didn't accept these 2 and returned them but my credit card was stilled charged.

So, when I talked to the rep to cancel, he gave me a return authorization number. I said, "return authorization? Is that in case a shipment gets through before the cancellation is processed or something?" He said, "yes, make sure you write it on the address label." So, apparently the reps either don't know what they are supposed to be doing or this guy didn't or he just wasn't paying attention to what I was saying. He was not a good rep, there were stretches of silence while he was doing whatever it is he was doing that went on so long I had to keep asking if he was still there to make sure the call hadn't dropped. After saying this, he was silent again. When I asked if he was still there, I found the call was over. Not a fan of good-byes, I guess.

I week and a half later, I was charged the $189.49, of course. When I called to find out why, the rep was extremely condescending and actually said to my boyfriend (after it became obvious I was getting nowhere with her), "What, is she just pushing buttons on the computer?" I don't think it matters whether or not I read the terms - SOME have busy lives and forget details - some even have conditions that cause memory loss - the important thing is that I called within the time frame to cancel and the rep did not clarify that I needed to return the product. I thought it was the free one you keep.

Well, I mailed the product back with shipping confirmation. They received it on 9-8-09, confirmed by a rep I called to see if they were processing it. On 10-2-09, my boyfriend called to see what the status of the return was and was told it had been approved and we should receive it by 10-7-09.

On 10-13-09, I called to see where the return was. I was told by a rep I could barely understand that it takes 21-30 BUSINESS days. I told him I understand that and explained, again, as patiently as I could that what we had been told before. He said, "It takes 21-30 BUSINESS days." I finally had to tell him he could stop saying BUSINESS days because I understood the difference and that I wanted to know why I the other rep was able to tell me a date and he couldn't tell me anything. He said, "I don't know. It takes 21-30 BUSINESS days." I said, "Fine, but you received it on the 8th of last month (this was confirmed to me by them and by USPS)." He said, "It was actually put into processing on the 15th, so that's when the 21-30 BUSINESS days start. You'll have by the end of the month." When I asked if there was someone I could talk to, someone who might have more information about the return process if not about my return, he said, "like who?" I said, "like someone in accounts receivable/payable or a supervisor or something." He said, "no." I said, "so there is NO ONE ELSE I can talk to?" He said, "no."

This is just ridiculous. John Scherer needs to be shut down. He is a scam artist, a crook, and in this tough economic time, someone with the power to do something needs to stand up for those who have to sit back and wait for companies who wrongfully took money to decide to return it. Anybody know how to get this on Dateline or something?

On 7/15/09 I contacted the company requesting a full refund which was approved and an RMA number was provided. I was told refrind would be provided 21-30 days following receipt of product. The product was returned via USPS Registered Mail and received by the company on 7/20/09. On 8/25/09 I contacted the company requesting status of the refund. I was told it should credited "any day". On 10/12/09 I again contactged the company requesting status and was told it would be escalated and the refund would be processed in 10-15 days. I was unable to obtain anything other then staff first names, no employee id reference, nor could I obtain any guarantee that the refund would be processed as stated.

I returned my Video Professor HTML product on 8/25/2009 and was told my 189.95 would be refunded in 21-30 BUSINESS days which ended two days ago, 10/07/2009. When I called to check why my account was not credited, I was told there had been a "processing" error with their computer and that the refund would be issued a "priority" status and would be refunded in 10-15 BUSINESS days more. I told them it was not right they had my product and I did not have my money and told them, calmy, that this was tantamount to theft.

After about a hundred apologies, I got no where. I even asked if they knew of any time of VP issuing a manual refund; they said no. I asked them why they could not process a manual refund since I had complied fully with the terms to get a refund and I was told the computer would not allow that. In my 15 years of being in IT, this excuse was pure horse hockey!

I have to wait an additional 10-15 business days for a refund. Their product is in their hands, they have confirmed this, and I have pretty much written off the money. I even asked them to send me the product back until I was refunded and they said that was not possible. It was worth a shot.

I was responding to a T.V Commercial of the Video Professor on 7-18-2009 that's when I ordered a Learn E-Bay product. I was told I had thirty days to cancel before they would charge my method of payment of 189.95 I called to cancel the product on Tuesday August 18th. at 12:42 pm. I was told by the customer care representative that my refund would be processed within 30day's. I was given a return Authorization code for two different products, 1 for the product that I had already received and 1 for a product that they said was automatically sent out that was on it's way that I hadn't receive.

I returned both products just as they instructed. I put the return authorization code on each product and returned it by U.S. Post Office which they did confirm that they received. However it has way over the (30) thirty days that they said I would receive a refund. During this time of me waiting on the initial refund the Video Professor has deducted another payment of $189.95 out of my bank account.

I have been in constant communication with the Video Professor Cust. Care Reps asking them how did such a thing happen when the product was canceled and returned to them within the time they requested. I have been given the run around by the Video Professor Company. I think this is terribly wrong and they actions needs to be investigated.

They have over debted approximately $379.00 dollars out of my account and they refused to return it, and I have waited way over thirty days as they promissed. I also believe that some if not all of their business practices is illegal. Please Help!

As advertised on TV I ordered for a free lesson,returned it with in 10 days,still I got charged the shipping,I had alredy cancelled the order on August 15 th of 09. I got two charges on my credit card for 189.95 .I have called them several times, they keep saying it will be 30 days before the charges are refunded. Who will pay the interest on the credit card ?

bought "free " cd for buying and selling on ebay and then was charged 189.95 on bank account. when calling customer service i was offered a 75.00 rebate and am currently seeking to take legal action after seeing how many people have been taken advantage of as well. mental stress due to feeling "stupid' and having faith in a internet business

Nothing happened. After reading all the complaints, I decided not even to try their promotional promises. $189 instead of just shipping...WOW

This company uses bait-and-switch tactics. I only wanted the "free" lesson. But got the entire lesson then charged $189.95! They also did not enclose a copy of the order within the packaged product. That should have been a red flag for me. I received an RMA and will be shipping it. But, after reading many complaints about people doing the same thing and waiting months yet still no refund, I don't expect this company to refund me. It's time they be taught a lesson themselves and shut down!

I purchased the Video Professor Photoshop Product online expecting to pay only $6.95 for S/H as advertised. My debit card was billed for $189.49. To make matters worse, I never even received the product in the mail.

On July 14, 2009 I called in an order to purchase video professor's html programming software. The ad said nothing of having a $189.95 charged to my bank account. I returned the product in the prescribed time and, after contacting video professor four times and being promised a full refund each time, I have no other option but to use other means to regain my losses.

I agreed to a trial offer for Video Professor for an EXCEL program that I was interested in sampling. I paid shipping and handling to receive the product. After receiving the product, I found it was not what I wanted. I called then returned the product to Video Professor. Several weeks later I learn that my account had been charged $189.50.

When I called Video Professor customer service, I was treated condescendingly and when I asked to speak with a manager/supervisor, I was told there were none on the floor and that I needed to fill out some form which would be considered by a review board before I was to receive a full refund.

I then called my financial card company through who this transaction was facilitated and we had a nice little 3 way chat with yet another argumentative and unhelpful service rep. Asking again to speak with a supervisor, I finally managed to get one on the phone and was told pretty much the same thing. I had to fill out a form that they would send which had to be completed then reviewed by them. I just want my money back and want nothing to do with this company.

As a result of all this, my bank account had been debited $189.50 which created an overdraft on the account for which I am being charged a $35.00 overdraft fee. This NEVER should have happened because I sent the product back, they say it was never received, and when I looked this company up on consumer affairs, I learned that I am one of a long list of consumers who have had a very similar, unfulfilling experience with this company. Live and learn.

Returned product by registered mail, & CS rep confirmed receiving product 7/27. I was told a refund will take up to 30 business days. Called 8/24 still no refund, called 9/1 still no refund, called 9/15, (which is 35 business days),still no refund. There solution, to expedite the paper work processing, which entails FAXING paperwork, & adding an additional 10-15 business days before I get my refund.

Ad said pay shipping only for cd's. Charged for $189.95 on bank accout for video professor purchase and $3.69 for shipping.

Saw a commercial add he had...offering a free cd, that shows you how to sell stuff on e-bay. Called the number-They refered me to there web site. I attempted to put my credit card number in each time they claim it did,nt take. I became frustrated and gave up. Then i started noticing withdraws from my account. The bank gave me a transaction print-out.The fraud unit told me to google the phone numbers on the transaction and find out whats going on.Well in this process...i was informed it was threw video professor they recieved my in in a automatic sign up for training. I lost a couple hundred dollars i did,nt at the start of school with 3-school age children.I had to change my bank cause Chase said i was a liability.All as a result of video professor.I got my evidence and would love to go to court to stop him and try to recover my loses.The Bank manager said i was not the only one this has happened to thru video proffsor. If enough people go to court against him he won't be so quick to sue and win. I had limited transactions going thru my account.

In July,2009, I ordered a "free" video lesson from Video Professor and was just supposed to pay shipping and handling of $3.69 which came out of my bank account on July 27.

On August 11, there was a debit from my bank account in the amount of $189.95, a further $3.69 on August 18, another $189.95 on September 1 and a further $3.69 on September 9.

I called Video Professor on September 10 and was told that items were sent automatically and if not returned within 10 days I would be charged for them. Due to illness I had been unable to get to the post office to pick up my mail

At no time did I authorize them to send further items.

At first I was informed that there was nothing they could do about, then I was told they would only refund $79.00 nd finally after much argument was finally told that they would refund all my money.

A form was supposed to be e-mailed to me for me to sign in order to get the money back but I have not yet received it.

I am surprised that this company is allowed to get away with this - I have checked on the internet (which, obviously, I should have done before I tried purchasing from them) and there are numerous complaints about them.

My son ordered a disk for $10 on understanding Vista. A month later I was billed for $189.50. I called the toll-free number to arrange return of the unopened material, which I promptly did per their instructions. They received it July 27 and promised a prompt refund withing 20 business days. When the refund didn't appear on my bank statement, I called again only to hear that it had been approved, but not sent and the refund would be expidited. After another 2 weeks, I called again to find it will be another 20 business days before my refund is processed.

Had this been handled promptly, I might have considered other products or future purchases from Video Professor, but after this nightmare of an experience that won't happen.

I wouldn't even recommend them to my ex-wife!

I ordered one of Video Professors products for i am sure $29.95, a month later a charge for $189.95 appeared on my bank statement. I called them and they told me that since it was over thirty days that the only thing they could do was send me some more cd's and give me a $75.00 rebate, this has been over six weeks ago and i still haven't got my money.

I ordered a CD on PhotoShop 7 Elements. First they did not send me the correct CD, I got PhotoShop SC3. Which did not help me. I decided to just absorb the shipping cost & not say anything. Then they sent be a disk that I did not order. I was looking over my bank statement the next day & to my supprize they charged me $189.95 for the "FREE disk". I called the company & they said the would E-mail me a form to complete because it was over thirty days that I had the wrong software. I waited 5 days, no E-mail. Called again & got the same store. She would E-mail me the form & I should give them at least two days before I get it. I am very upset about the false advertisment of this company. If I had come to this site I would never have gotten involved with this company. I think comsumers need to be informed of this "Bate & Switch" operation & the false advertisment of a free CD lesion. I have contacted my bank an explained the situation & they said they will send the papers to have this charge removed in about 10 days.

I was charge 198.95 without me saiding it was alright and ask for a refund they said it would take 25 to 30 working days and that I would have it back in my account on the 3rd of sept. it was not in there and I can them back and now they said it would be another 10 to 15 working days to get my money back

Ordered what I thought was their "free" CD on Excel -- then received a duplciate of EXCEL plus a CD on WORD, and was charged 4 $1.00 charges, 1 $4.95 charge and then a $189.95 charge. I have complied with all of their requirements to do a "Violation of 30-Day Return Policy" indicating that I did not order the products I received, other than the intial product which I had understood to be free.

I saw the television ads for this company's videos, which have been running daily for years on tv. I decided to try their offer, which they claim "costs nothing", except the shipping and handling fee. They offered two packages. I assumed they were both part of the same offer, that is, to try for 30 days and return if not satisfied. I did this, but found I was billed $189.95, plus an additional $6.95 shipping and handling, which they tried to disguise as donations to help U. S. soldiers.

I called them and got authorization numbers to return the products and told them I did not authorize the purchase. They told me that the second package, EBay DVDs, had to be returned within 10 days, unless I called for a 20 day extension. Otherwise, I would be billed for the full amount. This was never mentioned when I initially called. And they would not remove the charge. So, I disputed it through my credit card company. They told me I had to send documentation that I had returned the product. I sent them a typed document with dates, explanation, the authorization codes Video Professor gave me, and a postal receipt showing when I returned it. Now, the credit card company is telling me that I have to supply more documentation, including a copy of the company's return policy, etc., etc.

I cannot say how furious I am, not only at the Video Professor company, which I regard as using deceptive business practices and "bait and switch" tactics, but also my credit card company, which I have used for many years, and made thousands of dollars in purchases on. They seem to be abetting the Video Professor company in their sleazy practices and putting the burden of proof on me. Not only am I contacting you, but I am also contacting my state's (Georgia) Consumer Affairs office, the BBB, and as many other places as I can, to spread the word about this unscrupulous company. I am also appalled that my credit card company, HSBC, is making me the villian here. I intend to chop my card into a thousand pieces and never use them again. I hope someone will file a class action suit against Video Professor. I will gladly participate.

On or about May 24, 2009 I called the number for Video Professor I saw on TV. This was supposed to be a free trial offer plus shipping and handling. The genteman then told me that they would send me additional CD's in 30 days for $39.95. I told him I did not want the additional and that I would order more after I reviewed the free Ebay CD. I told him if he shipped them I would return them unopened.

My next credit card bill came with the $12.95 Shipping and handling charge and also a charge for $39.95 for merchandise I did not order or receive. I called the Video Professor number several times and it was always busy. Once I was on hold for over 30 minutes.

I called my credit card company and had them charge the $39.95 back to Video Professor. I paid the $12.95 as agreed. I thought the matter was handled. My next months credit card bill came with another $39.95 and a $9.95 for some kind of a security CD. Neither of which I ordered.

I finally got ahold of someone at Video Professor and for 30 minutes he kept telling me that I had ordered the additional CD's and I kept telling him that I did not order them and did not receive them. Finally I gave up and called my credit card company again and had to cancel my credit card because they will just keep on charging me for merchandise I never ordered or received. I wonder what next month will bring.

On 6/8/2009 I ordered a lessons from Video Professor. The product was not what i had expected so I called the company to get instructions for returning. The rep I spoke to gave me a return # and said that if the package was post-marked before 7/7/2009 I would be charged nothing. I mailed the package back on June 21, 2009 - well before the 7/7/2009 deadline.

On July 8, 2009 a charge for $189.95 appeared on my debit card. When I called Video Professor I was told that there had been a back up in the warehouse and that my refund would be processed promptly. I called a week later as the refund had not posted. I was told that it takes 21 working days. After 22 working days I called again and was told that no it wasn't 21 working days but 30 working days. I called again on 8/20/2009 (31 days)and spoke to James who told me he would have to have a supervisor call me back. They never did. I called again on 8/21/2009 and was told that the refund had been processed but it would take 24 - 48 hours to post, maybe even 72. Well it is now August 25th and my refund has still not posted. I am beginning to wonder if I will ever get my money back. The customer serice at this company is the worst I have ever dealt with. No one should order form them - EVER.

Follow-up to my post of July 30....I have waited 25 days to contact Video Professor as per their "request" regarding my $189.99 credit. I could almost hear the backgroud laughter as they could not believe I would actually take the time to contact them a fourth time. Amid their chuckles, I was assured my credit was being processed altho it might take an extra 10-14 days to reach my credit card company. I could picture the agent rolling on the floor at this juncture. I am now convinced a class-action suit is the only solution and altho this is another drawn-out process, at least scores of bilked consumers would have their collective day in court.

I had ordered some cd's from Video Professor, I was told there was a free trial period and I could send them back, well before I even knew it, they had already taken $189 out of my account. Since May/09 I have been getting the run-around being told that I would be receiving my refund within 10 days, and they say "let me talk to my supervisor and see if we can put a rush on my refund" well the 10 business days passed,

I called again, this time they apologized and again they talked to their supervisor was told me that he was going to put a rush order on my refund and it would take anywhere from 10-15 business days again. One of the the ten+ times that I have been calling I asked if I could talk to their supervisor, the supervisor told me the same thing that she would send it to processing so as to refund my account asap. Well I have been calling and each time they apologize.

Today August 21, 2009, I am told that it would take 3-5 business days and they also gave me an authorization #RKE1194235. We'll see if they really do and if they don't I will be calling them again, let's see what answer they come up this time.

I had to shut down my account so as to get a new one so that they won't ever be able to have access to my account any longer. I had a total of $300+ charges on my account with them. It's not fair that scam artist like these even have the opportunities on the radio and on the internet to take money for their scams and nothing is ever done to persecute them.

On 8/21/09 I called and after speaking with customer service, I spoke with the supervisor Jervon. They could not reverse out the charge because he felt I was lying to him about the previous charges. As a consumer I am appalled what gives them the right. I called my charge cad company and I am currently disputing the charge. What Happened, I should have known better. I'd like to make it known, that this company continued to charge my accout after I cancelled their service. To the amount of $189.95/month.

I ordered the How to Sell on Ebay CD for 4.95 plus 2 - $1 shipping and handing fees. Within days they billed my credit card 189.95. When I called to complain that I did not authorize this charge I was told that I had to return 1 of the 3 CD's in the pack to receive the refund. I sent it back to the address above that was given to me by Diane 3204 and nothing has ever happened. This had to be some kind of fraud. I don't know what to do.

I ordered the Video Professor "Free" E-Bay lesson. Within a short time it came along with two (so far) more packages and our checking account was hit for 189.95 without our approval. They had our account number because we had to pay the "shipping and handling" for the "Free" disc. We have called several times... I called myself today twice and we were told they would have to send forms for us to fill out TO SEE IF WE QUALIFY FOR A REFUND. This woman I talked to said it would take 6-8 weeks for the review of the forms and to see if we qualify for this refund.

Not only this but the woman my wife talked to, her name was Fatima, kept talking over her every time my wife would try to get a word in. We have gotten a total of three packages. The literature in them say we can try them out FREE for 30 days, yet we've already been hit on our account for the $189.95. What I see here is false advertising, illegal debiting of accounts, horrible customer service and blatant disregard for the law. The consumer is suppose to be protected yet this company and it's CEO are getting away with this.

We want to send this material back and get our refund... but we have to have these forms first according to "Fatima" and we have to send them back at OUR expense. In the mean-time, we are our almost $200 not to mention any overdrafts as well as my wife's time away from her job while talking to this woman and trying to get this straightened out.

I am so upset about this because that makes us so short in our checking account. I am disabled, my wife is disabled (working from home), my son is disabled and I have my 92 year-old mother living with us who is disabled.

It looks to me that this company takes advantage of people.

What recourse do we have. We asked this Fatima to have her supervisor call us back.. SHE HAS NOT!

I ordered a Video Professor product on 7/27/09 (late pm); received the product on 8/3/09; called 8/10/09 to find out how much the program cost if I kept it and how long before my account would be charged if I returned it and was told 8/19/09. On 8/11/09 (the next morning) my account was debited $189.00. I called and was told to next day ship the program back and 7-10 my refund would processed. I called 8/13/09 to make sure the company received the program and was told by another person that my refund would be 21 - 30 days out. She was sorry I had been told incorrectly!! These people are unbelievable. I have since read pages of similar stories on the VP complaint website.

These scam artists lifted the S/H charge from my acct on 7/2/09 then apparently shipped a "free" package I never received. Then they charged a $189 whammy on 7/20 and another one on 8/11 (within 3 weeks of each other). I did not authorize these transactions and the rude jerk I got on the phone with said it's too bad - we'll refund the 8/11, but we won't refund the 7/20 because it's been 30 days since they shipped.

The chargeoff was on 7/20 and I just found out they robbed me today (8/12/09) on my statement. For something I never received? These people should be run out of business and/or class action lawsuits filed against these thieves!

I, of course, disputed all charges with my bank. Snagged all over an online promotion, I also got plugged by a company called Save Ace for 2 pops of $29.95 a piece ON THE SAME DAYS because all of these scammers share credit card numbers! THAT'S OVER $500 including overdrafts!

My acct overdrafted over $300! Now I disputed this with my bank - the bank is investigating, but I will eat the cost on a $30 overdraft EVEN if I get my money reimbursed by these online pickpockets! PLEASE be wary of online scammers like this. After doing plenty of research, I've found I'm not the only one

If I had know how much this product was I wouldn't have tried it. That being said, I did try the online $6.99 trial but I wasn't able to pick up the product when it arrived at my post office. By the time I actually got hold of the product my free trial had expired and I was charged the $189 for the product. When I called customer service I was informed that since I went over the trial date I could only get $75 back as a refund...but I don't have to send back the disks...how nice of them.

We should be warned that the ten day "trial" is counted from the day you order and not the day you receive the product. They should also state that you will not be getting a full refund...lets see if I even get that from all the other complaints I've been reading. We need to warn our friends and neighbors about this company. I wish I had read up on this company before I signed up for their cheap trial. And to top it all off the information on the disks was outdated and worthless...I learned nothing. No, I take that back I learned that we still need to pay attention to the old Latin saying. "Buyer Beware!"

Video professor took my money for Free E-Bay trial. I return the cd set when I found that send the complete set. I return the trail in the timeline by UPS. Teo months later and several promises, they haven't return my money.

I contacted them and a guy said he will return my money to me by mailing a check and reimkburse me for the over draft charges. I have not received a dime. Now the number I call will not answer. I have found out they are running a scam. Several customers have been duped!

I contacted Video Professor's Customer Service department to complain about the extensive and very annoying "run-around" I've received in trying to get money refunded for a product ordered online. The initial purchase was made on May 20th and the items returned were received in your warehouse on June 22nd. On June 25th I called the Customer Service Department (800-525-7763) to verify receipt of the materials and to get some timeline for when my refund might be processed. I was told it would take up to 10 buiness days. After approximately 2 weeks, I called again to check on the status and was told that it would instead take AT LEAST 2 weeks but UP TO 6 weeks before the Billing Department could complete the processing. Last week I called and was told that the refund would absolutely be processed by August 3rd because this was the last day that the Billing Department could "hold" the refund.

I called again on August 3rd only to be told that the processing would not occur until the end of the day and that I was welcome to call again the next day (this Tuesday) to make sure of the refund status. I waited until this morning to make that call and have just been informed that "an attempt was made" to refund my $189.95 but that it didn't "go through" and that it would take at least ANTOHER 10 DAYS before processing could be completed. When I asked for a date for the attempted transaction, I was told that the Billing Department never even received the request for refund in the first place so now my account would be placed on an "expedite" list by a supervisor. This has been extremely frustrating and an overall bad experience with Video Professor and this process. I want my refund back - I feel that I have been more than patient, especially since I have been provided false information from the start!

I, too, have contacted the Denver BBB.

I purchased the Video Professor Ebay CD over the phone. I was told that I would receive that and more CD's would be sent. I told them that I was only interested in the Ebay CD and not to send anything else. Over the next few weeks, packages began to arrive. I kept the Ebay CD and returned the rest with a letter to stop sending me additional CD's and to credit my account for $189.99. I didn't recieve a credit so I called to inquire about it. They said that I needed and authorization number to return the items. The man gave me one and told me to wait 2 billing cycles for the credit to be applied. It never appeared so I called again and was told that it had been more than 30 days and they could not credit my money.

I ordered Ebay. the first cd were not Ebay. so they set me three more which did not mention Ebay.i either want my money back or at least give me the Ebay cd's.

I have been lied to and delayed without good reason by Video Professor since mid-May, 2009. As a senior citizen on a fixed income, this has become a financial drain I never wanted.

Here are the events:

- On May 6th, I ordered a set of their DVDs and returned them inside of a week. My understanding of their guarantee is that these DVDs are free to review if you return them in 30 days or less. I never even put them into my DVD player.

- To my astonishment, Video Professor charged my credit card immediately for the DVDs! I thought I was paying for the shipping! They were slick.

- On May 25th, I discovered the charge and called Video Professor Customer Service. I thought the charge card credit would have taken effect immediately -- it had not!

- On May 29th, the company acknowledged my call in an email and indicated the refund would take 21 business days to process. Odd, isn't it? They processed my purchase instantly -- but the refund takes 21 business days!

- Starting in late-June, I began calling them again. Each time I encountered a Customer Service Rep, I was assured the refund was only 7-10 days away. The latest such assurance was last week by Chris who said the refund was approved and pending and 7-10 days away.

- That produced my hopping mad email to the CEO of Video Professor, the Better Business Bureau resolutions email and a CC to myself. As of today, the neither the CEO nor the BBB have acknowledged my email!

The Professor is not very professional! I don't have their product but they have my money.

According to the Denver Better Business Bureau web site, this complaint is their largest category. My case does not appear to be an isolated one.

Attorney General. Also with the BBB.

I ordered the free cd online with a credit card I had two charges on my card but I never received the dvd I call and someone told me that I would receive a credit but I never did

I ordered (by phone) "Learn HTML 3-CD Learning Lessons". After reviewing, I realized it wasn't what I thought it would be. It didn't help me with the reason I had ordered for. They had also sent extra CD's which I didn't need nor want. I did exactly what they stated to do in their booklet under "What You Need To Know About Your Review Program", which was to "simply call" to obtain a Return Authorization Number. However, after several weeks of trying to get through to the "Company" at the phone # given to abtain the Ret. Auth. # so I could return, what I got was after remaining on hold appx. 10-15 min.s was to be disconnected. Then a message asking me to go on-line to their website due to call volume. I have been calling my bank, worried about them debiting my accout, which they (surprisingly) have not yet done, however I know they will!! I don't want these products & I certainly don't want that $ taken from my account due to unable to return without an Auth # from them.

Then when I did look them up on my computer, I noticed many "scam" mentions and consumer affair complaints which I immediately (worried), read. After reading, I realized I too needed to file at least on the basis that trying to follow "their" instructions at the phone number supplied to me and not ever able to actually get thru to any "live" person or anything else to obtain the Return Auth. # "required" to return the products (CD's) after many attempts, that right there is a huge red flag to me....and most likely to many others trying to do the same. But what now worries me most, are the complaints I read regarding never receiving the credits due to other consumers, and also "other unauthorized" extra charges taken from their bank accounts!!

Even though I haven't not yet (been able) returned the product, nor yet been debited on my bank account, I am worried to death about what this company may cost me by doing nothing but trying to follow their own "writen" instructions. I should not be having such a problem just trying to get through to this company who now has total access to my bank account. I'd like to know whether a class action suit has possibly yet been filed against them. I don't even know what to do at this point...if I do return the products, will I even get my money back, plus additional charges they can take (apparently) any time they please!?!? There is something wrong here!!!!!!

I can only hope the FCC or another consumer advocacy agency investigates their practices. Alas Caveat Emptor.

video professor inc sends material that is not ordered then begins billing my account I have not been able to contact them they tell me their phone lines are too busy and to contact their web site. in addition to being billed for products they are billing me for red cross donations and for wounded w???? also apayment of 3.95 and two payments of 1.00 ea. I just received another box from them and dont want to accept it.

I ordered the "free" lesson of vidoe professor for Photoshop. Kept it for a few days and realized that there was nothing on them that I didn't already know. I decided to send them back. I was looking for something else on my statement and saw the 189 dollar charge on there and my trial hadn't even expired. I promtly sent back ALL of the discs including the one I was supposed to keep in case there was something else hidden in fine print. I emailed someone at video professor and the person said I could get a refund, but I never got one. It has been several months now.

I ordered the Excel learning tape,said it was $6.95, when I received a second shipment I didn't order. It was then that I checked my bank account and seen many unauthorized transactions,$1,$1,$3.95, and $189.99. I immediately phoned the company and was spoken to very rudely. I informed them I did not want any of their products, I would return them immediately and expect a full refund( I am disabled, and on a small fixed income). The manager was very ignorant and told me I should learn to read the fine print! After 15 minutes of begging and crying, they said they would issue me a refund of $189.99,and it would take 6-8 weeks!

They took 2 weeks to scam the money from me(Bait and Switch) and set me account under with many overdraft charges! I feel someone needs to step in and stop this company from taking advantage of people and keeping their money! I am out alot of money and can't recover my overdraft charges. My financial situation is in bad shape and it will take me months to get back on track, while Video Professor keeps my money hostage, until They FEEL like refunding my money to my bank account,that I never gave them permission to take from to begin with. Isn't that STEALING

I order Video Professor on June 14, 2009 for the amount $6.95. I never recieved the product and 2 week later Video Professor took out of my account $189.95. So, I called for a refund because I never even recieved the product. Still this day have never recieved the product. It have been 28 days and I call for the status on my refund.

I was told by Dana Id#1263 that he will notify the billing dept about the refund, so I asked why havent it been credit. He simply says " I don't know" This unacceptable answer, so I asked to speak to the superviors who name is Smauel Id#2520 who gets fustrated with me basically states there's not he can do and to call back in 2 more weeks to see if the matter has been expidited.

I threaten to get a lawyer but I can tell from his demeanor that he was use to this. Conclusion, I doubt I will ever get my money back and Video Professor is a scam. I can not believe this company and owner has been scamming the consumer for 20 years. Is this the kind of country we live in! I am 2 months behind in my rent because Video Professor took $189.95 for my account.

Not allowed to return the product for refund. Charged for more pruduct on my credit card. Three items charged received two. Killed the card, the only way they will go away. Am trying to collect through my former bank card.

order my free cd's on Microsoft Access. Was charged the orginal $6.95 for shipping and then was charged a fee of $189 on my credit card two weeks later. Ordered on line. All that was detailed in the order was the $6.95 for shipping. I would never have ordered free cd's for $189.00 Tried calling the company's 1-800 number and only get a recording.

On 7/1/09 I called back and spoke to a Seth and said that I still have not received the refund. Seth informed me that they were behind in processing refunds and that he spoke to his Supervisor and that they would have it "Escalated" and I would have my refund within 7 to 10 business days.
I called back on 7/10/09 and the lady I spoke to said that it would be 7/21/09 that I would have my refund.

Well...here it is the 21st and nothing.
I am going to call them again today.

By all this taking place my card was also charged 2 over limit fees and an INCREASE in my Interest Rate to 29.99 %. And looking at the way it is now, there will be another over limit charge......

Seth gave me a fax number to fax a letter and copies of my cc statements to them showing the over limit and they would refund me that as well. Again... Nothing.....

I responded to an e-mail online survey offering a free Dell PC; which turned into a product promotion. Early on it had specified only 2 choices needed. After going through several pages of promos; it seemed I was stuck in a continuous loop so I aborted out of the 'survey'. However, the 1 item I had checked as a potential--Video Professor 1 free lesson on e-bay--apparently processed. I opened the package, looked it over. I left it in the box, in my car; intending to go to the post office to return.

I discovered 4 transactions against my bank account: 2 for $1, a $4.95 and a $189.95. An 800 number was listed in the transaction description. I called it. Got an authorization for return and refund. I sent the multiple e-bay lessons with all included security & virus protection lessons back via priority mail USPS. In April I telephoned Video Professor again about my refund. They acknowledged receipt of the product and told me that my refund would take up to 3 months. In June I went on line to review our expenditures and discovered that I still had not received my refund. On June 27 I called and the associate 'escalated' my refund. I called again on July 11 about my refund and was told it would be another 6-7 working days. I called again today. I was informed I should have received it already. Chantel was going to contact her Supervisor, Samuel, about getting the escalation done and my refund sent out.

ordered 1 teaching video from them received 3 in the mail canceled order with them sent in rebate form they asked for I believe May 25th said it would take 6-8-weeks to receive $75.00 refund now JULY 18TH HAVE RECEIVED NOTHING FROM THEN

I ordered what was supposed to be a free video trial on digital photography. About the same time it came in the mail, charges started showing up on my credit card. shipping and handling $6.95,$1.00, $1.00 then4.95, Then the big one $189.99 all totaling, $203.98. Called them and after arguing with the agent 10min. she agreed to credit my cad back $75.00.I told her that would not work for me. she agreed to talk to her supervisor, and he said they would credit my credit card the full amount. Now they are adding more charges to my card. they have not yet cedited my card and were very rude when I called them back, and would not let me talk to the agent that had first helped me!

My fiancee was not feeling well at the time he ordered the Learn eBay product and had been missing alot of work. He felt this would be a good thing to get so he could make some money to help supliment all the missed time at work. Like many before me, we received the Learn eBay product and returned it, with a return receipt, after seeing a whopping $189.95 charge for this product. It was returned and received on 6/2/09. I called and spoke with Carrie to confirm they had received and was told they had and I would receive the full credit along with a credit of $6.95 for the shipping charges in 21 business days which would be 7/1/09.

I called on 6/30/09 and spoke to Christopher and was told it could take up to 30 business days. I inquired as to why I was told 21 business days and he said that was only an estimation. I told him that they sure are quick to take their money but slow in refunding. He said I understand I am a consumer too. I called back on 7/2/09 and was told another 7-10 business days which would be 7/15/09. Called back on 7/10/09 and spoke to George. He notified his supervisor and it was put thru as expidated. I asked why I couldn't talk to someone in credit and was given the run around. Called back on 7/15/09 and was told they had until then end of business day which was 4pm their time, the rep I dealt with got really cocky with me and when I inquried about why it was taking so long he said I don't have a clue. I said you don't have a clue? That's your answer.

I then asked to speak with a supervisor and after being put on abrupt hold was told they were in a meeting. Waited till 6pm that night, no credit. Called back on 7/17/09, now 33 business days into this. Spoke to George again and was told the same thing still expidated. I told him it was 33 business days and after verifying all this he came back on the line to tell me it is due to be processed tomorrow, 7/18/09 and our bank should then process in 3-4 days.

On the morning of May 14th, 2009, I ordered (online, from the Video Professor website)a free eBay trial disc. Several hours later, after hearing from a friend that the company is ripping off people, I called the customer service number and tried to cancel. The representative said that my order was not in the system yet but if I would call the next morning they would be happy to cancel it. I called the next morning and was told it had already been shipped but if I return it within ten days I will get a refund. My credit card was charged 189.00 plus 4.95 USD for shipping. I received a package of three discs, which I did not order.

Another call to customer service and I received a return number, which I repeated over the telephone to "Tabatha" (May 20th)to make sure it was correct. I sent the package back immediately, USPS priority mail with "delivery confirm", and it was confirmed that the return was delivered to the company's Colorado address within 5 days, well within the ten day limit. (The short limit is vile in itself!)No refund appeared on my credit card. I called again and was told the "warehouse" has no record of my return. The representative was uninterested in my "delivery confirm" documentation, but said she would call the warehouse and "see what is going on there." )No refund has appeared on my credit card balance to date (July 17th).

BIG SCAM!!!! Purchased a $6 trial version, got a whopping $189.00 charge on my credit card, realized it was there after 30 days, stuck with the product I never even opening. (Wanted to get to help my mother learn but she was not interested) Called to complain was told I could not speak to a supervisor - "You have to listen to me because this is MY job." Given a form to fill out and said I may be able to get a partial refund.

Same as everyone else and I am still waiting for my fund of $189. Now you can't even talk to a real person when you call all you get is a pre recorded message. We need an attorney to file a class action lawsuit or some thing. This ripping people off cannot continue.

Same as everyone else. I ordered one Video Professor at $6.95. There wasn't an invoice, statement or anything else in the first box to know what was coming or if I needed to cancel. Received 2 more (unopened) I thougt how nice, but didn't order them. Sure enough on my next discover bill I was charged $6.95 and $189.91 TWICE. How can infomercials get away with this. On TV yet the fcc allows people on tv to downright lie to you and to STEAL peoples money.(LOTS of money) You can get basically the same thing at best buy,etc and they don't steal!! I want my money back NOW!!Don't let them put people off. Didn't take them but a couple of days to STEAL my money and it shouldn't take them more than 3 minutes to reverse the transaction Ellice Ledet

i felt so badly when he told me about this in the hospital..i wish i would have known what was going on at the time..i would have given that rotten woman a piece of my mind.i sm going to write to the president of that company and ask for a full refund..maybe i will buy some trees to honor my dad with the money or perhaps give it to a charity that he would have liked such as the city mission in cleveland.

What I thought that I had purchased was a CD in reference to EBay. for the amount of $6.99. I found outlater that this company Vedio Professor charged my card $189.00. And the had sent me out another CD That I was not aware of, and they were going to charge me an additional $189.00 for the second CD. I called this company and the agent informed me that the first charge was not going to be removed! This charge is currently being disputed with my bank. I would not advise no customer to purchase there zCD's with out knowing how they operate with the public. Thet are not an honeat company!

I would like the refund do me of $189.95.

Recap: Ordered the quick Books Tutorial for a shipping cost of Approx $7.00 under and special deal. Next thing a know they are sending more tutorials to me two more. Received my credit card statment and had three charges on my card.

1st one for $7.00 for the quick book ( which was ok)

2nd one was for Excell for $189.95 + shipping &

3nd one was for Ebay for $189.95 + Shipping.

As of today 7/10/2009 I have received only credit for one tutorial of $189.95.

I am Still owned $189.95.

got charged $189.95 three times. called and cancelled on 04/07/09 but they claim they have no recored of it. was told that if i sent the videos back and in 5 to 10 days i would get my money back. weighted for one mo. and was told that no there was no refund. now they got my money and the tapes. spoke with them every day for a week. and still no money. my cking account is over drawn i am on a fix income, and is 66 years old, i need all of my money back.

The same scam as most people that have posted on line. Was duped into the $6.95 deal, and sent 3 classes that I didn't ask for. I was charged $189.95. I called and was given the run around and was told that they would post a refund! It never happend. This is a scam and they need to be closed down. I am out of work and my family can't take this kind of a loss.

This is a scam and they need to be closed down. I am out of work and my family can't take this kind of a loss.

I'm 74 years old and to trust worthy like many of us.

i also purchased a video professor disc and they charged me 189.00. i called them furious about the charge and i was told that i would be credited and never was. i keep getting the run around and now noone answers there line. there should be something that consumers can do.

to my checking account. Upon cancellation and return of the product I was informed my account would credited in 21 business days. I've yet to see the credit, fear I won't ever see it.

I agreed to a free trial of a video professor program. I was told that if I cancelled and sent it back before the trial period I would not be charged. I called the day before the trial ended and told them that I was returning it and they said ok and that I would not be charged the $189.95. The next day they charged me anyway. That was May 28th. I called and they told me it would be 34 business days before they could refund my money. I called again July first and they said it will be another 7 - 10 business days. I called today to see how it was coming and spoke with an Erica and she told me it will be another 10-15 business days. I want to know why they can get away with holding my money ($189.95) for this long after recieving the product back 1 and a half months ago.

i ordered a trial from video professor,after returning it,i was told that i would have my refund within 21 business days. i was also given a refund confirmation number.after 21 days i called to find out where my refund was and was told that it wold be another 7-10 days. today is the 10th day and my refund is not here.i spoke with a supervisor today and he tells me that it still hasn't been processed and i have to wait another 6 days.i've waited 6 weeks already,how long does it take to process a refund?

Called and order the $6.95 learning Ebay Course. Received a different set of disks first on different subjects which I don't remember ordering. These disks were nothing more than those $9.95 disks you can get at your local office supply. In fact 3 of them I already had purchased from the local office supply. Received the Ebay course almost a week after the first set of junk disks arrived found them to be no more usefull than going to ebay and doing their tudorial on how to use there site. Called to get my return codes for the software and was told I was over the 10 days for the free trial and would have to pay $189 for the full course. I refused and told them I had only gotten the course 2 days before how could I be over the 10 day trial. She told me that the time starts 2 weeks after you place your order regardless of if you got them or not. I refused and demanded I be given a return code for both orders which I was finally given. I sent both packages back the next day and still have not gotten a credit on my account for the $189. They were returned on April 27 2009 and it is now July 09 2009. So much for the 30 day processing for the refund. They billed the day I called but are in no hurry to refund my money if I ever do get it back.

I stated that I am returning so then I was given a return number and I return it before the dateline which was before July 5th stated by the rep. Every time I call they state that they have never recieved it. I shipped this product back to them to recieve the next day. I was told they have not recieved. I called UPS. I was told they recieved this back on July 3rd and sign for it at 11 a.m. This is so wrong. Something needs to be done about this company.

I, like others, was scamed to believe the $6.95 for the lesson of my choice. When it arrived I was in the process of moving so I didn't even open it! To my surprise I received a charge for $189.95 on my bank account. I immediatly called and got the ole "It's stated in the package that you would be charged if not returned in 14 days". I explained that at no time during my ordering process did any representative mention this. I was supposed to only cost $6.95.

I received a return number and sent it back at my expense. I also noted that my account had been charged for another shipping fee for a product that I didn't order and had not received. The morning of July 8th 2009 there was another fee of $189.95..Again for the second product that I had not ordered or even received.

After calling again I was told they had received my return on June 15th. And that it would take 25 to 30 days for the refund to go through. As for the second charge I would also get a credit in 20 to 30 days.."It's our policy." I was told. I demanded to talk to a supervisor and was given static...

Finally a Samual picked up. What a idiot he was! He did't say a word to my complaint and only kept saying "Your refund will go threw in 20 to 30 days". When I demanded that he transfer me to someone higher he said that he was it. HE NEVER EVEN APOLOGIZED!

bottom line, the video professor indulges in infomercial scams.

I have called them constantly, I was told the initial refund would take 21 days once they receive the returned product. Then is was 21"business" days. Then they told me their systems crashed and I was to be put on a expedited list that would have my refund in 10 days. Then it was 10 "business" days. And then 10 to 14 actual days. It is July 6 and this all started with them receiving the returned product May 13th, 11:47AM. And I still have no refund.

i thought that this was only 6.95 for the lesson and that was all i had to pay but i was charged 189.95. this is to much for nothing. this is wrong for a company to hide their policies in the fine print.i will never deal with this company again, for when a company has to hide the truth in fine print instead of being straight up front.

I asked for the free offer as advertised repeatedly on T.V. and have since been charged repeatedly for materials I did not order.

The disc didn't perform satisfactorily. Does not uniformly run, and so far after 3-4 days, I've been able to run only one lesson. What a gyp!!!

I saw the add, did not do my background check as usual as I was in a hurry. Figured well how bad can 6.95 be. Bad move, it had become a nightmare.

Got the product but did not see that fine print that they seem to hide somewhere, stipulating to return the product. Product arrived, I became ill and did not have a chance to open or use it.

Then I checked my credit card and to my surprise I found 11 (yes count them) 11 charges on my credit card. All in all it has totaled $200 dollars with 7 new charges for 1-5 dollars, and now money going to charities.

This started when I called them on June 18th and demanded my money back. Oh they were very polite, how sorry they were, how could they have done that, blah, blah, blah, blah. Gave me a return authorization number, and said NO MORE CHARGED WOULD BE ON MY CARD.

Well today I closed out credit cards, so they cannot charge me, reported them for FRAUD, and hired a lawer as I intend to sue them. I have also reported to the BBB, the PA Attorney Generals Office, and FTC.

Since product order they have charged my account almost every day with a fee, many of them $1.00, one for $189.95, and a couple for 4.95. Not a single fee for that mysterious $6.95 they claim.

I have almost identical stories to countless others I have read about concerning Video Professor. We got roped into this scam trying to quality for a free laptop. One of the offers was Video Professor. I signed up for the free trial offer which was supposed to be for 10 days. Immediately 6.95 was debited from my bank account to cover the shipping and handling. 2 days later before the product even arrived, our bank account was debited for $189.00. We called immediately to return it and was told to call when the package arrived and we could send it back for a refund. That was in March. I sent it back certified mail (cost me $45.00 to send it back). They received it on April 08. I have called 5 times and get the runaround everytime I call about my refund. It has been escalated 4 times and today I was told there was a mixup and it would take another 10 business days to get my refund.

I ordered there course, when it arrived I decided it was not what I was looking for and returned it Via UPS after following all there return requirements including a RAC number. They said they would return my $189.00 but I have never recieved it. It's now going on five months

oh, like all the other complaints, plus nowhere could I find any info on the lessons not able to go in a Mac. (until I received it and determined this.)

Had some family medical emergencies and didn't get around to returning it. Nice girl on phone at VP has given me the "return codes", so we'll see.

A valuable lesson learned about internet purchases. Buyer beware!

My complaint is identical to others displayed here: misrepresentation, sending unwanted and unsolicited products, claiming not to receive returns, not refunding the $189.95 X 2= $379.90. The whole operation is intended to separate consumers from their money, and then making it virtually impossible, through lies, through the random answering of their phone by different employees. It's like the Roach Motel, except that it's your money that goes in and doesn't come out. The Better Business Bureau (Colorado) has over 600 complaints filed about Video Professor. I added mine; why don't you add yours?

I called and was told to return the package and was given a return confirmation number, and I was told I would be refunded the $189.00. I did As they asked, but have yet to recieve any refund.

I called after 21 days and was told that their system missed my refund. (Whatever) and that they would escalate my refund and I would have to wait another 7-10 BUSINESS days for the refund. I explained that it was not what was promised to me in either of my previous phone calls. I said I would make a complaint to the BETTER BUSINESS BUREAU. The lady I spoke with said that if I complained- my refund process would be held up an additional 30-60 days. Using money as blackmail.

I will make my complaint and I will file in every possible website that I can find. STAY AWAY FROM VIDEO PROFESSOR- THE COMPANY IS A RIP-OFF.

video professor got me for $189.00. sent the cd's back for a refund, and now I'm out the products and my money. Something needs to be done about scams like this one!!

well i ordered their product online and all i had to pay was $ 7 fro shipping and handling but days after reciving the rpoduct they withdraw $189 from my account without letting me know so i was very upset and i return their product. this happened in april and is now june 12 i still havent recieve my money back ive been told a different date every time ive been giving a different date 9 times dont deal with tis company they do a horrible job .....

Mail it back received a confirmation of receipt. Waited 30+ called and was told they never received it. I told them I have a delivery confirmation. Was told they would process and I would receive my refund in 21 days. Did not receive monies. Called and was told they would expedite my refund. I said no. It would in crease my wait time. They did it any how. That time has passed and no refund.

I ordered OUTLOOK from Video Professor for what I was told would be no more than $9.95. I went on vacation to see my mother in law in an alhemiers nursing home. When I got home my OUTLOOK was there, then when I opened up my June checking account online, I was mortified to see that they had taken out $189.95 for this viedo. What happened next was beyond belief. I called the above number only to be given an automated system or to contact the support division on line. No real person to talk to, push this button push that button and then we will call you back. In the mean time since it has been 8 hours still waiting for a call back; I have decided to file this complaint.

I order the Video Professor tape on line for 9.99, my account was charged for that amount. I received in the mail 10 days later a package from Video Professor for 189.38. I called and spoke with a lady who gave me a reference number to put on my package to send back. I did this on April 20, 2009. The package was signed for by a D; Lefler on April 22, 2009 at 10:37AM. I have called this con artists on 4 diferrent ocassions, They keep on saying that they have to esclade my account to credit me the money and it takes 21 days, My money I was told would be in my account on the 29th of May. No money yet and now they are saying that my account was never escladed for the refund, The customer service rep. is very stupid and so are most of the staff that work there. They beat around the bush and never can give you an exact answer. I asked to speak to someone it charge and I talked to Ed, the Stupidvisor. The fastest that I can get back my money now is June 13th or so. I will be calling the Better Business Bureau and whoever will listen to me. They scam seniors and anyone that they can. They should not allow that man to be on television to do anything at all. His company is a scam and so are his employees.

I took both boxes to the post office and made sure to have a postal worker stamp them with i.d. for reference. That was in March 09', I have never heard anything back from video professor nor received any reverse charges on my bank card. Now when I try to call, the phone just goes off, with no answers of any kind. Now who do I call?

We attempted even as of today to retrieve the money from them.We at first were told it would be within 21 days.Then next we called and were told 5 days.Next we called and were informed that it would arrive by the 28th of this month.Time to file a complaint.

Do NOT order this product and think you are receiving a product to try. I ordered Learn EBay, paid shipping, received it, then immediately received another shipment I did not order for Learn EBay Advanced. My credit card was charged $189.00 plus shipping.

When I called Customer Service, the gentleman I spoke to said, "Oh. there is a continuous shipping agreement WITHIN the Terms and Agreement. If you ordered on our website, THIS CONDITION IS NOT MADE CLEAR." Getting my money back was a nightmare. Although I received a RMA number from the first Customer Rep to return all unwanted items at my expense ($20 including insurance), money WAS NOT refunded until I called again and STRUGGLED with Customer Service to secure the full refund... which she RELUCTANTLY processed. When the credit finally came through FOUR MONTHS LATER, it was NOT the full amount.

I sent them back at my expence. $30.00 total UPS with insurance. I didn't get a refund.I had to file a dispute with my credit card.They ruled in my favor,i'll see my credit in my next statement.

I called the number given on my bank statement for Video Professor to request that my subscription be cancelled. I was told that this was not the correct number for cancellation. They gave me another number which was an automated system giving a third number. I finally logged on to the site, went to customer service and clicked on the drop down menu and selected "cancel my subscription" and then clicked the submit button. The message said that I would recieve an email in 2 days. I didn't, so I repeated the process. I work graveyards and I didn't have the time to even recheck any email since then.

Today is May 1, my rent is due and I had cut back everything I could because I knew that I was looking at a tight paycheck. Well, they didn't cancel it. They tell me that even though I have been a good standing customer for more than a year they have no record of my attempts to cancel my account and that the charge is nonrefundable. I spent more than an hour just to be told another supervisor could call me back even though this is cutting into my sleep time and my land lord has already been to my door. He is looking to go out of town and needs the rent paid today.

Even then, I was told that this supervisor would only submit my request to have a refund to someone else and the even if they refund it, the refund would take at least 5 days. By then I will have a late fee which I have no way to pay. I am in danger of loosing my house. I think that this company has poor customer service at least but I feel scammed because they claim to have no record of any of the three requests I made to cancel.

I am afraid that they will do the same again next month and I will have no choice but to cancel my bank card and get a new one to stop them in the future--especially if they are going to claim they have no record of my call today. I am beginning to think that at home you need a recording device too to keep people like these from taking advantage. I have no way to get my money refunded and I now am short 29.95 on my rent and have no way to come up with it. It may cost me the original 29.95 for a service I am unable to use, 29.95 more for my rent, plus an aditional late fee if I don't loose my lease.

I ordered the Power Point program from video professor online. The advertising on the online site was misleading, it had a small print square which you had to agree to their terms, except I did not read the fine print. Who reads them? Also, by not agreeing, you don't receive the product, so we trust that was is written, from a believed-to-be reputable company, I did not worry. I got the product, it had three cd's. I used the first one.

When I got my credit card bill I noticed I had been billed for $6.95 and thenbilled again for $189.95. I called them. I told them I had agreed to their terms, where they would be shipping me new programs, and that the $189.95 was something I had agreed to. In hindsight, it was probably included in the small print. But that is not something their advertising ever discloses. Not online and not on TV.

I called them, they gave me a code to add to the product to return it, and told me they would refund my money. I returned the product, with the code written on it. Two days later, I got another package from them in the mail, and my credit card was billed again $6.95 and I am sure, another $189.95. I have called the credit card company and told them I am disputing all those charges. I also called Video Professor again and was told my money would be refunded. Not so sure it will happen and I am hoping for a quick resolution, since I don't want to have them billing my credit card over and over again.

I ordered their FREE Ebay class and expected to pay $1 for shipping. I saw on my CC statement $1.00, $1.00, $1.69 in March. Then I found a charge from them of $189.95. I did get a credit from them of $3.69 but I think I have been charged again. I went back to my February statement and found 6 individual charges between $1.00 and $1.69 totaling $7.38.

I am self employed and my income is down 40% to 45%. I thought I would learn how to sell on ebay and possibly sell some of my personal items to bring in more money to my home. I have called my credit card company to dispute the charges and email video professor to stop using my information and to remove it from their data systems. Because of these charges, my credit card company charged me $78 in overlimit fees. I can't afford this and it keeps me in a high interest rate charged by Capital One.

They promise that the first one you buy is free and then charge your credir card $189.

I was laid off last year so can not afford this charge

I ordered a free cd lesson and paid for shipping. I did not sign up for an automatic service that ships additional videos at a cost of 189.0 a pop.

I have to wait until they ship the next video and return it for a refund. Their marketing is misleading.

ordered free video on windows, received pack of cd,s on windows. billed $6.95 on 02/16/09 ok so far. on 03/07/09 noticed a $189.95 charge on my credit card. can't contact video professor. this is a rip off.will contact kentucky attorney general on monday to file a formal complaint. will refuse to pay this charge on my credit card. what a hassle. I will not let this two bit company rip me off.

I was sent a product I could not use and was billed $189.00. I returned it with the return conformation information in Dec 2008 an I still have not heard or received a refund

it made 4 check bounce at $30.00 per check

I use ebay on occasion so I thought after seeing their advertisements a number of times that I would take them up on the offer for the FREE lesson on how to sell on EBAY and I just pay for shipping and handling, $6.95.

It turns out that it's not free. When I called nothing was said about charging me for the lesson later on. However I was notified that I would receive lessons periodically for my review and if I liked them I would keep them and they would bill me $189. At the time I said ok, it's easy enough to send them back and or discontinue the service.

I received the EBAY lesson, there were three disks. I tried to install them and they didn't install in addition it was making my computer act up. I was able to reverse the process.

By chance when I got my bill I reviewed it and noticed that I had been charged $189 for the lesson! I thought it was free! So I made a point of watching the advertisements on TV carefully to see if I had missed something and that there was a fine print I had missed. I haven't. They say it's free and basically they say that they are so confident that we'll like the free lesson that we'll want future lessons on other topics.

These people are a downright scam. First their lessons aren't worth it. They have far to many lessons that most people probably might only be interested in one of two anyway. So somewhere along the line there is a scam going on in which they know they can prey on the people.

I suspect that perhaps quite a few people don't look at their credit card charges close enough and this charge skates right by. My gut feeling tells me that they are making the bulk of their money through deception and human weakness and unattentiveness. Essentially this company is not really providing the public an with honest educational materials.

Please check them out. Go through the whole order process and record everything. You'll be surprised at what's going on. It's just one more of these business scams that has found a weak link in humanity and they are exploiting it.

I'm fine now. I called my credit card company and they reversed the charges.

I did call Video Professor and asked for my money back. I sent the EBAY back as well as another lesson that had just come that I wasn't billed for yet. I put EBAY lessons into the same box with the new lesson and returned them.

I called and they said they hadn't received it yet. They did say they got the last one though. Which means they got the EBAY. As I continued to talk to them it's evident they have a system in place that makes it difficult to get your money back. At this point I don't know if my account or credit card company has been reimbursed but I will check on it.

I ordered a so called Free video from video professor, they ended up charging my account $189.95. It caused my account to bounce everything, resulting in my having to pay charges over 150 dollars, besides the 189.95 they charged me. Then I recieved another video in the mail, which I DID NOT ORDER AT ALL, and have charged my account AGAIN, for 125.00 dollars! This I have to fight also!

I am a mother working hard to make ends meet. This has caused my family hardship in these hard times as it is. I can't believe some company would do this during these times, or any time, to hurt people so badly only to make a dollar.

I asked for a free CD on PowerPoint with the option to buy more later. I bought this to enhance my business abilities to get a job in the future. I had gotten CD's in the past with no problem like this....something should be done with website immediately.

I have obviously been scammed because now they have taken out of my bank account $189.95, plus I have a bank fee for being overdrawn now also.

I sent away for the FREE video for how to use ebay. the add reads it's FREE, just pay shipping. I noticed it charged to my account, 6.95, but I never got it. Now they are charging me $189.00 ( TOOK IT OUT OF MY ACCOUNT)i AM A SINGLE INCOME FAMMILY DUE TO MY HUSBAND BEING OUT OF WORK FOR CANCER, i SUPPORT MY ELDERLY FATHER AND THAT MONEY IS ALL I HAVE IN THE WORLD AND NEED IT BACK NOW!!!!

I CAN'T BUT, FOOD, GAS OR PAY ANY BILLS TILL I GET THIS BACK. IT IS FRIDAY, I AM IN A TOTAL PANIC BECAUSE WE NO FOOD IN THE HOUSE, I CAN OT WAITE FOR THE TO GET AROUND TO IT. I DID NOT SIGN FOR THIS AND DON'T SEE HOW THEY CAN CHARGE ME FOR SOMETHING I DID NOT GET

I ordered, based on the recommendation of my IT department, VP's PowerPoint lesson via the Internet. This is not a complaint about the product - I haven't even used it yet. Based on the way they do business, I'm not sure I want to. When I noticed the charges of hundreds of dollars on my CC statement, I called VP - they immediately asked me if I had read the 'Terms and Conditions'. I hadn't, and I then told them that most people likely didn't. I then asked them about the charges - they said first that it was for 'the full lesson' and that because I had ordered it via the Internet, I got the 'the full lesson', rather than the introductory disc offered by TV. I also was informed that I was signed on for future discs. I told them in no uncertain terms that I didn't want to get new discs and, though I hadn't used their product yet,

I felt strongly that what they were doing was underhanded -- most people don't read the T&C and it was not pointed out that the charges for ordering via the Internet are that different from ordering over the telephone. Their method of business is, at the very least, underhanded and going in for the quick buck. I feel scammed by them. The whole process has left a bad taste in my mouth. I intend to tell as many people as possible, friends and colleagues both, never to do business with VP - Mr. Scherer will now forever have the allure of a huckster to me.

I wish I had done some research and read this site before I purchased. It would allowed me to steer well clear of VP. Mind you, the cost to my company for me going to a course would likely be similar to what VP charged me - it's just the method they chose to do it in will make me a lifelong anti-customer of theirs.

A charge for roughly $260 when I was expecting one much less. I do not know if I can expense this amount.