Video Professor

I ordered Video Professor tutorial CD pack. After a 7-day period, I received the said item. I was not satisfied with the product and contacted a rep from VP. I was notified that the 10-day trial period started the day the item was shipped. As a result, my personal bank account was charged $399 causing a $105 overdraft. After a dozen or so times to arrange for the guaranteed refund, I was finally notified by the Denver, Co. Better Business Bureau that Video Professor had filed for bankruptcy.

I had left my pc logged on while at work on 3/18/2010. As a joke, one of my co-workers had clicked on an ad and requested all of these demos to be sent to my house. He is a jokester, and this was innocent. In doing so, he was not aware that my CC information was preloaded into my wallet; and it auto-charged from my account to the Video Professor.

I had gone out of town on business, and upon my return, I found the packet from Video Professor. Upon seeing the bill ($399.95), I called Video Professor immediately and was told only half of the billed amount would be refunded. I told the gentleman that this was not acceptable and that I would be sending it back that day and full refund would be expected. I still have return receipts from the post office to this day and have never received any refund whatsoever. And I am ticked off.

Since then, the 800 number has been disconnected and there is no way that I can find to contact the company. A little help!? How do they get away with this? I never signed anything and opened anything. So if anyone can help, please do.

Paid by credit card $ 6.95 shipping. Waited six weeks for delivery. Never received package.

Video Professor came in the mail (not ordered by me). I was unable to mail it back within the allotted amount of time due to the fact I was out of town on work at the time. I called and spoke with a someone from the company. When disputing the package, I was told I would receive a notebook computer (I did not own a computer) in the mail and a 100.00 dollar voucher (price taken off Video Professor package), if I were to keep the product and not return it.

I agreed to keep it if I was sent the laptop and the 100.00 dollar voucher. I received neither the voucher or the notebook computer! The 400.00 dollars taken from my account overdrew it and cost me even more from bank charges. I wish to have a refund of full amount. The package has never been used even. Can I have some sort of compensation for my expenses? I will mail the product back to the company.

I have a CD-ROM from Video Professor, and when I click on the tab, they don't work. The copyright is 2006. I have tried to contact them through email and telephone, and there's no response. Could you give me a little more information please?

By fault, I went on a PC for free advertisement on the radio. I went on the site and filled up few of that consumer statistic online forms. I got a video professor CD for which initially they charged me $9.99 and later charged me $189. The bank alerted me. I went back to them saying I am returning the CD, and I returned them as they said how. It cost me $10 for postal stamp. When I called them to find out the status, they said they received it. The one who answered was James, from expense tracker. They did give me a reference number, saying the money will be refunded. It never happened until this moment.

I purchased Ebay CD from Video Professor for $6.95 on 4/26/2009. Then immediately, I was charged $189.00 on 05/01/2009. I called and got an RA number from a customer service lady. She said to send the address and received it after I called again. I thought they were planning on giving me a credit for the account, which they did after yelling and screaming at them. Then within a 14-day period, they again had charged my CC for $6.95 plus $189.00 on 05/31/2009.

I called them and asked them what they are doing. They said it was a mistake and planning on returning the money. Instead, they cheated me and never gave any of my money back. I am still trying with the help of my CC company to get the money back, but the customer service number is no longer working? Please help. I really would appreciate it. Thank you.

I saw the $6.95 deal and ordered one Office Word CD with the intent to order more if it was good for the family to learn ok. A month later had the $399.00 charge. I called and complained. Was told I should have read there fine print, but they could refund me $200.00 and give out one year of free internet use. I never got my refund! But have a paper verification of the refund to be sent to me! Cannot get into the website to use any information like told and all the numbers and website emails are either not answering or will not be returned.

The website says to contact your bank, but the time limits for banks disputes ends up being too long by the time you mess around trying to deal with Video Professors unprofessionalism. They did not even ship the products they say I ordered by not meeting their own set timeline for the entire set of CD's! What is Video Professor afraid of? Why won't they handle their issues in a professional manner? I challenge them to do so and make good on the promises they have made and set up a phone system to handle those issues. Very disappointed!

Buying online 101. Never use your debit or credit card to purchase online. I have a Bank of America Credit Card and with it you can (online) get a temporary Credit card number tied to your credit card number. I do that with every online purchase. So when I bought my Video Professor which had a free disk offer and all you have to do is pay s/handling.

I went to Bank of America online and generated a temporary Credit card number with a spending limit of $10 and used that to pay shipping and handling on my free disk. My credit card was billed $6.99 and since the limit on that card number was $10 they were unable to charge me like they have done all these other folk. BTW if you use a temporary number and they say they were unable to process your card it means they are trying to bill you the full amount. Stand your ground and do not give them you permanent credit card number, just learn to live without whatever your trying to purchase.

The website offered a promotion program for $1. For this amount, I purchased Microsoft Access learning program and received it. In 30 days, from my bank account, I was charged $399. I contacted Video Professor and a representative offered me to return the purchase and refund the money. I mailed it back as I was instructed. As per returned receipt, my package was delivered on 05/23/2010. However, I never got my money back.

On 11/14/10, I preceded to order Video Professor online as a sponsor participation for $1.00 plus $4.95 processing fee on trial. I was thanked for my order but at the bottom of the page I needed to check the box to the left which I read and did not agree to joining USA Benefits, in which I did not check the box. So low and behold, a few hours later, I was phoned by a USA Benefit representative thanking me for joining? First of all, I did not check the box to join, so why is he calling me? I told the rep that I have a copy to prove this and that I was not interested in Video Professor or USA Benefits.

How do they get away with this? Just sign me up anyway? Then, when I noticed $120.41 missing from my account, I called Video Professor today, 12/02/10 and spoke to Annette about a refund. She preceded to tell me about the terms. Her terms on line 4 were altogether different from the terms I looked at. She said line 4 said $120.41 would be deducted from my account after 10 days. The terms I read and I quoted to her said $59.41. So I told her I needed a refund of my money, so she gave me an ID number and a confirmation number. I was transferred to Heather. Note, I was told that I was looking at an old agreement! Heather read the terms which also said $120.41. I told her I've never seen this agreement and I never was issued a member ID # or had never received an email from them to confirm this order, nothing!

She told me that she could not refund my $120.41, only $60.00 in 10 business days and with a confirmation number. I feel that I should have been refunded all my money. Plus, I never used their services. They got $60.41 from me for nothing! That money was for my rent. Now I will have late fees. I could kick myself. Lessons learned. This company is just a rip off and they basically do what they want to the consumers. It's so sad during times when the economy is doing bad and right at Christmas. I've had it with "Video Professor"! Never again. I wish I could get my money back that I spent on the 3 DVDs I purchased from them back in 2006. They don't deserve to be in business and I hope I live to see them go "out of business"!

I, too, have had my issues with Video Professor, mostly stemming from its deceptive and misleading advertising. But, alas, Video Professor, Inc. changed its name to Content Distributing, Inc. a few months ago, and recently filed for bankruptcy in Colorado Dist. Bankruptcy Court (Case No. 10-34729 MER).

In late December of 2009, I accepted a 30 day risk free trial of Photoshop 7 as seen on ABC News website. Video Professor immediately charged my credit card $389.95. I called, and followed all instructions for returning the product. I was given an RA number to return it. After a couple of weeks , I called again to verify receipt, and to find out when I would receive my refund. After ten months of calls and research, I find that Video Professor no longer exists, or at least is impossible to contact. Do I have any legal means of recourse? I have, unless you can help me, been scammed out of $389.95.

We ordered the "free trial for 30 days" of the video professor introduction to computers course. When the materials arrived, it was clear the product was a lot more expensive than originally explained to us. We returned it on time, got a return authorization code and were promised the $484 they charge on our card. The check has never arrive and we just learned the company does not exist anymore.

In October of last year, I was searching on the internet and came across what appeared to be a fairly good deal with the Video Professor. I was recently unemployed, and due to economic reasons, jobs were scarce, so I decided to look into trying to work from home. The Video Professor offered a course in beginning a new business and offered a money back guarantee, so I decided to pay the $99.95 for the kit plus the $9.95 shipping fee to look into it.

I found out that the business plan was not for me, and I proceed to follow the instructions to the letter in returning the product. I spoke with a representative named Norma, who told me that they would refund all of my money as long as I sent back all of the materials in their entirety (even though the kit said you could keep one of the discs for free), that I would get back my $99.95 for the kit and my $9.95 shipping fee.

What does it take to impose legal ramifications for companies like Video Professor that take advantage of unsuspecting customers by the use of false advertising? Will I receive my refund upon my death?

I ordered free CD for at home learning of computer training. S&H was what I expected to pay. My debit card was billed for $400. I made contact with the company and was promised a refund of $200. I was sent several learning CD's for at home training. I was not satisfied to have over $400 billed to my debit card. I was sent a form from Video Professor claiming to be refunded and was encouraged to be patient and that my refund would arrive in 4-6 weeks. The number on my letter is always busy and I can't reach them, not even online. I hope my special needs family member could have learned from these easy to use lessons, but I am learning that Video Professor is a scam and I made a sacrifice to help a family member, but I am so sorry to have believed in this deceiver.

In early February of this year (2010), I accepted a two-week free trial period to try out the 'Learn Excel' lesson. Life was a little crazy at that time, working two full-time jobs and before I knew it, I had a $389.95 charge to my bank account (which I was never aware of how much the lesson would cost me if I wanted to purchase it!).

Within 2 days of the charge incurring to my account, I called Customer Service to advise I would be returning their product and therefore requesting a refund. The gentleman I spoke with gave me an RA# as well as specific instructions as to how to return the product. I sent back the product per their instructions along with a USPS delivery confirmation receipt. USPS tracked the delivery and confirmed they received it on March 4. I called again and they informed me it would take up to 30 days for my account to be credited. After 30 days, I called again and was informed that it was 30 business days!

After the 30 business days had passed, I called again and spoke with a supervisor who told me she couldn't understand why it hadn't posted, as all was in order and scheduled to have been credited, but she would now have to manually post the credit which would take up to 2 weeks! I was very displeased with this outcome and questioned her as to why it would take so long since it was being manually posted and she reassured me that it was just how the process worked, however she would try to put a rush on it! Two weeks later, when my credit was still not posted, I called again only to find a recording stating that they were in the process of transitioning their Customer Service department to be handled via the internet and to please be patient during this transition.

I called back a week later and got the same message so I went to their website and saw the message indicating that they weren't processing any refunds at this time, however would need to contact financial institution to receive refund. In good faith, I waited another couple of weeks for my credit to be posted, as I knew the company was reputable and had been around for along time...still nothing! That supervisor bald-faced lied to me. She knew damn well they weren't going to be answering their phones in 2 weeks. How could she not have?! When I did contact my financial institution, the 120 days from the date charge was incurred had passed and there was nothing they could do to make charge a valid dispute per their guidelines.

So I am not just out the $389.95, but I don't even have the product anymore that I was charged for! I was living paycheck to paycheck at the time and am now unemployed, so that money is the difference between me being able to get some much needed repairs/maintenance on my car or continuing to drive it in the condition it is in and creating even bigger problems which will most certainly be beyond my means. I cannot believe that this reputable company has been able to get away with such shoddy business practices and committed such supposedly legal theft on so many trusting consumers!

I cannot understand how they are still being allowed to be in any kind of business, not to mention other reputable companies allowing them to purchase space to advertise their products knowing how they have totally stolen so much money from so many people! I will personally blackball any media in which I see promoting this shoddy merchant and will educate everyone I know, as well as everyone I see, that may not realize they are supporting such white collar criminals!

Last April, I ordered the "free video" paying only shipping. I received the video and as stated on the cover, I called within ten days to cancel any further mailings. The man who answered the phone told me that for $199.00, I could use video professor online for one year. I could access any program and could use tech services free for the year. The tech number he gave me is 1-800-557-6233. The payment of $199.00 would be paid at $66.60 per month over a period of three months. Once I tried to get into the online program, none of my information was recognized and all of the 800 numbers are no longer in service. I have tried to reach them through their "contact us" email but have received no reply.

The only lesson I have learned is, based on all the complaints that seem to go unanswered, Mr. Video Professor must believe he can take money, provide no service and get by with it. I am going to give him an **. I also plan to write the Attorney General of every state and log a complaint with any TV show where his commercials are aired.

I ordered a video related to E-Bay selling and money making opportunities. It was a $1.95 S/H charge. I received it. Within a few days after the receipt was billed $389.95 on my same debit card to Video Professor, I called and they said that I had 10 days to agree or disagree to the product offerings. I explained first that I didn't have that kind of money; I just lost my job. Secondly, I had a lot of the videos already. And why would I agree to doubling such an item? The customer service lady would not give me her name but said I could return and she would process for a refund.

I sent them back. I called to confirm they had them and was told it would take 30 days to have the debit returned. We had a discussion about that unfair practice but of course, I am at their mercy. 30 days came and went and still, I had not received refund, so I called again. They again acknowledged that I had returned the product and apologized for the delay but within 30 days, I would have the refund. This started in February and to date I still have not received refund. I went on their website after the second time of being told this information. I found a statement saying the bank is to collect the money back.

So, I took their website page with the instructions and a copy of my transaction coming out of the account, and asked the bank to process also. Guess what, I still got no money. This may not seem like much money to some, but it is a lot to others and this is very wrong and unfair. Why do companies still show them in their catalogs when they can't stand behind commitments of fair practice? Someone needs to get all of us squared away first. I have unemployment and health issues; I need the money. I wanted this video to see if I could make more money somehow and it has cost me dearly. Why can't anyone help us? I see below that we can be contacted by an attorney. That is fine if I am going to get all of my money back with no legal fees. I am the victim, not the criminal.

and $1.95 without permission. This is not free trial. I am finding out that corporation USA are crooks, there is no free trial. I have gotten my money back from others but these thieves will not relinquish my money and I know it's not a large amount but it is my money, not theirs. How would they like it if I stole from them?

On 1-11-10, I spoke with "Ray" at 800-525-7763 and told him I had returned a Vidprof which I had received in the mail and did not want and he saw where it had been returned and said he would issue credit for the $189.95 that I had been charged. "No credit yet."

On 3-4-10, I spoke with someone at 800-525-7763 because I had received another Vidprof in the mail and I did not want it and charged another $189.95 and I was given a RTN # of SPR 8440574 to return the item and I put it back in the mail. On 4-21-10, I spoke with Mathew and he told that credit should be coming for both returns of $ 189.95 each to me in about 5 days. I sent an e-mail about not getting my credits on 5-3-10 and again on 5-16-10. Today is 8-27-10 and I am still waiting for two credits of $189.95 each. When will I get my credits? I want an answer!

In January of 2010, I ordered an free DVD from Video Professor.com on line. I was required to pay $9.95 shipping. I gave them my Debit card from PNC Bank. On February 4, 2010, I received a full set of 6 DVDs in the mail during one of the largest snowstorm on the east coast in a century. I noticed in my January bank statement that Video Professor took $398 from my account for this set of DVDs I never ordered. I contacted them immediately and was advised how to return the product properly and was promised a total money back guarantee. This was their refund policy. I have yet to receive my refund or an explanation, only bold face lies by people on the phone.Then there was no phone service available because we now had to use their web site to log a complaint. I have logged 7 complaints to Video Professor, 2 to the Federal Trade Commission and 1 to the BBB. This is disgusting.

Ordered free cd about ebay. They added $389.95 on my credit card. I was told that I would get a refund. No emails or written receipts. This has dragged out so long that even the credit card company wilol not do anything, due to time and lack of written information.

We are working to reconcile the finances of a family member with dementia. We have found two charges for $399 for the eBay program. Attempts to reach the company result in 'phone disconnected, no further information' messages.

Soon after I was laid off from my job in January of this year, I ordered what I thought was a free (plus shipping and handling) Video Professor lesson. After I had the product for 10 days, they charged my account $389.95. I immediately called and told them I didn't authorize them to take that amount out of my account. I was told that the product was on a 10-day free trial and I had gone past the 10 days. The person I talked to told me I could return the product for a refund. She also said I'd get my refund in 30 business days. I sent the product back the very same day and about a week later, I received an email stating that the product had been returned with the amount of my expected refund.

After the 30 days passed, I called again and was promised that my refund would be expedited. Two weeks went by and I tried to call again. I got a recording saying they were no longer doing business by phone and referred me to their Web site. I emailed them twice and threatened them with legal action if they didn't send me my refund. After my second email attempt, I got an automatic response that said they weren't currently processing refunds.

I contacted my state attorney general's office and they began an investigation, but since no other complaints were made to their office about this company, they referred my case to the Colorado AG's office. I'm waiting to find out what they can do for me. I found out too late that I could have gone to my bank (within the first 60 days after the debit was taken from my account) and gotten my money back. I can't believe this company is being allowed to do this to consumers. They should be shut down and ordered to pay restitution to those they've swindled!

Apparently, the same problem descriptions which everyone else has been having with V-P. My wife ordered a $39.95 trial offer on my household bank credit card with a money-back guarantee, etc. The packaged items arrived and I had an original fee charged in the amount of $6.95 for S&H. I was charged $399.95 and called their purported customer service department to return the items at the specified telephone number. A recording stated that they were transitioning to the internet and that I would have to contact my financial institution for a credit to my account. Meanwhile, I immediately mailed the received package in its entirety via USPS certified mail to the V-P address from whence it came. Only for the package to be returned within one week of mailing and marked "undeliverable as addressed, moved left, no forwarding address."

I have gone around in circles via telephone and emails to the Household Bank's purported customer service department. I sadly have to report that they are on a par with the V-P's performance. They supposedly say that they have insufficient information; hence they absolve themselves of any action despite having been mailed copies of all the details for same. Evidently, I should include Household Bank in this complaint because their lack of concern and inability to contact the merchant that is aiding and abetting the V-P "scam." I'm sure that HB continues to charge other people using this merchant.

I wrote an email today to the V-P CEO's address provided on their website and this was immediately returned as undeliverable. I then tried sending the same request for assistance in this matter directly to John Scherer and, guess what, that also was returned as undeliverable. If at all possible, I would like to dissuade anyone from ordering items from the Video Professor's organization and caution them that Household Bank will do absolutely nothing for anyone who has been charged fees on HB credit cards institution because they respond with, "Not enough details provided to dispute this account." In conclusion, I would really enjoy returning the dubious package to John Scherer and advising where he should stick the same!

I intend informing all family members, friends, and acquaintances about my regrettable experience with both V-P and HB, accordingly. Both my wife and I are seniors and currently unemployed due to lay-offs. So the $400 charge is an appreciable amount to lose and to add salt to the wound, I will eventually pay interest on the disputed amount.

I talked to a receptionist. I don't remember her name. She said I couldn't get my money back. See, they charged $399.00 to my Visa debit card. She said she could send me a $200.00 gift rebate and that was the best she could do. I received the card, but I didn't use it because I wanted the $399.00 they took out of my account. But the 800 number I called were out of service and now I need help. Thank you

They took $399.00 out of my account and I wrote checks to pay my bills and they bounce so I had to pay $28.00 bank changes on all checks plus the total of the checks, which put me in a big hole.

I ordered the disk and got them in the mail a few days later. They said I would only be charged $8.00 a month. Then they charged my account $389.95. So I called them to return for a refund. They said it would take six weeks. I waited two months and nothing had been credited to my account. The lady told me to give them two more weeks and I would be credited. Now it's been over six months and nothing yet. I decided to call them again, only to find the 800 number has been disconnected. I didn't know it was a scam. If anyone can help me to recover my loses. I would be very thankful. Yes it put a hardship on my family for that month. That was the money I was going to buy food for my family that month.

In feb. Of this year I ordered one CD from video professor. They sent me several CDs And took $399. from my bank account. I called them right away and they said I had ordered them. I can assure you that I did not. They said to send them back and gave me a # to use. I sent them back that very day. (I have the post office conformation receipt to prove that they received them). A few days after sending the CDs back I called the company to make sure they got the CDs. They said they had received them.They told me it would be 6 weeks before I would receive my money back (Funny thing, it only took one day to take it). It has been 6 months since then. They no longer have a telephone # to call so I have sent them emails with no response. Can you help me?

In February 2010, as a thank you for ordering something online, a pop ad came for Video Professor samples. I thought why not. So I ordered Photoshop knowing that it would only cost me shipping and handling to view this sample of the teaching CD's for the program. I received the box on February 28th. On March 9th, $399.99 was withdrawn from my bank account. I found out about this on 3/23. I called and spoke to a young man named Jason who was very nice on the phone and told me that once they withdraw the money, I have 30 days to send it back for a full refund.

He gave me an RMA no. and I returned it via U.S. mail on 3/26. Waiting the customary 4-6 weeks for the refund, I received nothing. Phone calls and emails were made with no replies. Finally in June, the phone gave a message that they are revamping the business and would not be able to do a refund at this time so I should go to my bank. My bank says it is too late, needed to do it in the first 30 days. The website said they would fulfill unpaid refunds. I'm not sure when since they closed the door. I am out of $400.00 that was not planned for going to Video Professor. I needed that for my medical bills since I was having a double knee replacement. Any help would be appreciated.

Ordered I disc at s/h cost of $6.95. Was sent complete package of discs and billed $399 to CC. Called and received return no returned parcel #kc***. Told refund to CC in 21 days. 4 to 5 calls later, still no refund. Phone disconnected. CC co still holding me responsible.

I was charged a fee of $6.95 for a computer disc that I ordered online. I placed the order on 3/3/10 with a code number. I canceled the order on 3/5/10 at 9AM and spoke with Linda at that time. The money was supposed to be credited back to my bank account immediately. I was told not to refuse shipment of the disc, but to mail the video back to the company at the above address. I returned it on March 10, 2010 at Pak Mail in Oxford, MS for a charge of $7.35. I have the receipt for that transaction. I have not heard a word or had a credit since that time. I am concerned that Video Professor has my bank account number! I was charged a total of $14.30 for a disc that I never opened. I attempted to call Video Professor at the phone number above on 7/28/10 and the number was disconnected. I cannot find a valid phone number on the internet.

On 12/12/2010, I also ordered a free trial of Video Professor with the understanding that as long as I called within 10 days to cancel, that I could return the free trial and I would not be charged. I called on 12/18/2010 and I spoke to a customer Service Representative named Sonya. I was given a return number (**) to put on the front of the box & I mailed it back to them. My account was debited $389.95. I immediately called and told them of the mistake. They said it would be refunded to me.

I waited about 3 weeks & called back and they assured me it would be refunded. They said they were processing my refund and I should receive my refund in a few days. I tried to call back at approximately 7 weeks and I got an answering machine that said they were no longer available by phone. It said they had gone to internet service only and for me to go to the web-site, and that if I was calling about a refund, be assured that I would receive it. They recommended that I contact my credit card company which is my bank. So I went to my bank and the bank manager said they put you off too long. We cannot do anything about this after 6 weeks.

I tried calling again but the phone has been disconnected. I have been trying to get my refund since December of this year. The unexpected charge caused several Over-draft charges on my account. I think this is horrendous that this company can get away with this and that they are still allowed to conduct business and steal from consumers. I want my money back! They had no right to take it. I did not give them permission. I only wanted to take advantage of the free gift if I would pay the small amount of money and view the free trial, $175.00 in overdraft charges.

After being charged $399.99, I thought this was a good company. I found out nearly $400 dollars to late: BBB Accreditation was revoked on 07/08/2010, Original Business Start Date: 01/01/1987BBB and Rating F.

It was sometime in late Feb. that I answered an ad (seen on TV and radio) for a free lesson on how to sell on eBay. The man I spoke to said he would send it. All I had to do was to pay shipping and handling so I gave him my debit card number to be charged only $6.95. About a week later, I went to pay my phone bill and was told that the debit would not go through. I was shocked because I had checked my balance the day before and I had not used my debit card after I had checked it. So I went and checked it again and found that Video Professor charged $396.00 to my debit card. I called up Video Professor and spoke to Ray who gave me return number to put on the return package and said that I would receive a full refund on receipt of the package. I posted the package back to Video Professor on Mar 15, 2010.

After not hearing from them, I called back 03/24/10 to inquire about my refund; I spoke to Theresa who told me that they had received the package and that my refund would be forthcoming. Still two weeks later after not hearing from them, I called back and spoke to Chasity who told me I would have to wait for 30 business days. I have tried to call them only to receive a recording saying they were transitioning to online format and was not processing any card transactions and that I should contact my debit card institution for my refund. But the bank told me that it was too late for them to get involved. Since then, I have tried to contact them but the telephone is disconnected.

I was promised a free Barbie Dream House for answering surveys and trying products. I ordered the free trial from Video Professor, just $6.95 shipping, and like the other consumer complaints, my credit card account was billed $289.95. I called the company, returned the "free trial" with the return code and emailed them several times to make sure to keep the communication lines open. That was months ago. I even received an email from them stating that I would be refunded, but I am still waiting. This process started in February 2010. I have kept the emails and have inquired several times, however, I now get no response from them. They also do not answer their phones.

I ordered the Video Professor for my mother-in-law so that she can learn Windows XP. When I ordered it a month later, I started getting charged for $19.95 by **. When I called to see what happened, they told me that I verbally agreed to this service and that they have a tape of me verifying I wanted the service. Well, I did not buy that and asked for proof. They were going to get a copy of the tape, but then tried to get me to settle by agreeing to some of the charges being returned to my credit card. I declined and asked for them to prove it and provide the tape. I am still waiting to be paid back for this fraudulent charge. I just do not understand how people can get away with this type of behavior. I'm still waiting, but I would like to know that this company not be allowed to do this to others. Imagine all of the people who just don't know their rights and get ripped off.

I got the following message from Video Professor: "Your return authorization number is: **. Please write this number on the outside of the envelope when mailing the lesson back. Our records indicate that your account will be refunded one charge of $389.95. Please be advised that Video Professor's normal processing time for refunds is twenty one to thirty business days after the "WordPerfect" lesson has been received at our warehouse. Please allow this process to complete to receive your refund. Our records also indicate that the account with Video Professor was inactivated on February 9, 2010. Additional shipments will not be sent to you. For future reference, your customer number is **." I returned the CDs with no refund.

I called video professor in response to their free computer lesson trial offer, in November 2009. I got a shipment and very soon I found myself charged $189.95. Ina couple of weeks I was shipped another package with $189.95 charged to my credit card. I called Video professor about returning the products. I was given two RMA numbers for the two products. I returned the products, it is over 6 months, and I have not seen the reimbursement. My order numbers and RMA # are as follows: 1. Order #: **, RMA# ** 2. Order #: ** RMA# **.

I ordered a trial of "Power Point" learning CD. My credit card was charged $389.95. When I called the customer care on February 12, 2010, they told me to return the CDs and that I would be refunded the $389.95 within 30 business days of their receipt. They gave me the return code of **. On March 8, 2010, I called the customer care again and was told that they received the material on February 19 and that I should receive the refund within 21 to 30 business days.

On April 19, 2010, I still got no refund. I talked to Janell and she said that I would have the refund in 10 to 15 business days. Still, no refund. I tried to call numerous times and kept getting busy signal on the phone. Today (July 16), I tried again and the message was that the phone was out of service. The unexpected charge caused several over-limit charges and the continued unavailability of these funds is a problem.

I, as many others, ordered a free trial of Video Professor to also find my account was debited $389.95. I immediately called to say I was unaware they would debit my account that much and wanted to return the CD's. I was given a number to put on the front of the box, which I had not opened and mailed back to them. I waited about 3 weeks and called.

They said it would take about 6 weeks. I called back at 7 weeks, they were processing. I should receive my refund in a few days. I waited a few more weeks, called back, and they were still working on my refund I should be receiving in a few days. I waited another 3 weeks, called again, and spoke with a man. He said it was already processed and he showed I had already received my refund. Then he said, "Wait a minute, I'll have to have you speak to a supervisor." They would call me.

Still, I didn't hear anything in a couple of days. And they were putting everything on the Internet, and as everybody else, they weren't doing any refunds at that time. I went online and made complaints with no results. I tried calling, but their phone has been disconnected.

I have been trying to get my refund since February of this year. Well, I guess you can say he did teach us all something. He is a crook and made a lot of money screwing us all. I work for a financial institution with strict rules about overdrawing your account. I almost lost my job. It cost me $96.00 in overdraft fees. I had to beg and cry so I could keep my job and I have never had an overdraft in my life. Thank you so much Video Professor. I hope you get sued for what you have done.

I ordered a trail demo at a cost of about $6.95 (S&H). When I received my bank statement, the charge was $189.95 & I became over-drawn. I contacted the company in January 2010 for a return authorization and returned the entire unused product. My refund never came. Now their phone number is not working. I lost $189.95 for a product I never ordered. I returned it and now, I have neither. I am out $189.95 plus postage.

I started back in 2008 trying to get a refund to items I sent back. I believe this is a huge scam and am going to file a complaint with the Attorney General Office. The last time I contact VP, April 2010, they stated it would be 10-15 days for a refund. Funny that 10-15 days had never come. What a rip off!

I called the company and told them I wanted to return the package. I got a return number and an address to which to send the package, and firm assurances that I would not be charged other than the small shipping fee. Knock on wood, I have not been charged for anything. However, this weekend (of the 4th of July '10) I got the package back, sent by the USPS, with the message, "Package undeliverable, no forwarding address". I have to assume they're out of business. I'll be watching for any extraneous charges on my CC. I worked for a CC company a while back and the abuses reported on your site were rampant.

It seems as though Video Professor is now out of business. I sent a return to them on 4-28-10 with a return merchandise authorization number, which was provided to me. I was told if I didn't have this RMA number, that my merchandise would "fall by the wayside!" UPS tried to return my package to Video Professor, and UPS found out Video Professor was out of business. I used a local mailing place when I returned the CDs. Yesterday, I received a phone call from them and was advised that my CDs were returned to them.

I am writing this to advise people what has to be done. If they used a credit card, call the company and they will issue a refund on your credit card. Do not take no for an answer. I just got off the phone with my credit card company, and had no problem whatsoever. If your credit company gives you a problem, tell them you need to dispute the amount from Video Professor. For those people who are disabled or can't afford the CDs, just make sure you tell your credit card company your situation. I hope this will help some of you! I just can't believe this. Because as long ago as 2006, they were a very reputable company and I bought some of their CDs.

I ordered Video Professor with the impression that I was only to try it for the shipping and handling charges. I changed my mind about it. I called to cancel but it was too late. I sent it back at the post office. In a few days a large amount of $189.95 appeared on my credit card. Thirty days later, new charge appeared on my card for another Video Professor that I did not order ($389.95).

You can't even talk to anyone about this issue, so I am stuck with charges on my credit of $578.64, which I have to pay. It is not right, what some of this companies get away with. I have to pay for software I do not even have. I am taking care of my 84-year old father and working part time to exist and better myself to learn to use the computer at home to work from home. I will pay the charges to keep my credit in good standing. No recourse.

I ordered the eBay video and never looked at it. I paid the $6.95 delivery fee and had no problem with that. I decided to return the video and did so. I have the post office receipt that VP received it. After 3 weeks, there was no refund in my account so I called. I spoke to someone who said that it was being processed and that it would be 21 business days and to wait a bit longer. That was 2 months ago. Numerous phone calls since have failed to get a live person back on the line. I am filing complaints with the Colorado AG and Utility Commission as well as the Better Business Bureau. I will also file with the US AG and the FTC. All have computerized complaint forms and they are easy to cut and paste to. Please file a complaint if VP has ripped you off too.

Same as everyone else. Order for free trial and charge on my credit card for 2 CD's close to $800 that was supposed to cost only shipping and handling. Help! I am on Social Security and cannot afford this kind of bill since I am trying to find a job at 67.

I had seen a free trial with a 30-day money back guarantee on Video Professor networking CD and all I would have to pay was shipping fee. I was charged a shipping fee of $6.95 on Feb 17, 2010. I never opened the package as I had back surgery and couldn't sit for any long period of time.

On 3-3-10 while attempting to pay bills online, I noticed my account was very low. I was charged $399.95 by Video Professor. I called them immediately and asked why there was such an outrageous charge on my account. I was told it was a 14-day trial but if I wasn't satisfied they would return my money because there was a 30-day money back guarantee. I sent the unopened package out that afternoon priority mail with a delivery confirmation. They received it on 3-5-10 at 11:33 a.m.

I called to confirm they had received it and they told me I would be getting a refund back into my account in 21 to 30 business days. I called them several times during this 21 to 30 days, hearing the same thing. I called them on the 30th day and they said it should be in my account by close of business day. Well surprise, it never showed up in my account.

I called them the following day and they said there was a problem and they have to see if it was processed through their computers. I called them again and they said they would have to do it manually and I would have it in 10 to 15 days. I tried to call them back and there was a recording stating they are transitioning everything over to online services and to contact my financial institution for my refund.

I went online and sent over 10 requests and never got one response. I contacted my bank and they said it was over 60 days and they couldn't do anything. This is a scam and I'm not quite sure how the government can let a company do this in the economy we are all trying so desperately to survive in.

I ordered a Video Professor CD. It had a $10 satisfaction guarantee. I have contacted them several times to refund my money as it was piece of junk and not what they said it was. I have never heard from them. Are they still in business?

I ordered the Video Professor HTML CDs just to try them thinking that I could send them back and not be charged if I did not like them. I received them, and then a couple days later I see a charge on my Credit Card for $399.95! In no way are those CDs worth that much! So I called in order to return them and was given a return code number by their customer service.

I sent the CDs back to them only to have them shipped back to me 2 weeks later! I then Called the to find out why they sent the CDs back and I got a recording saying they no longer handle refunds themselves. I immediately called my bank and put in a credit card dispute. Luckily for me I called my bank early and they were able to refund my money. If anyone is dealing with them, I recommend you immediately call your bank to handle the situation because Video Professor Employees seem to be stalling in order to pass that 60 day mark.

I agreed to try the Photoshop CDs. They weren't what I wanted so I called for a return #. They deducted $399.95 from my bank account anyway. I called and they told me it would take 20-31 days from when they received the product back to receive my refund and so I waited when that amount of time passed I called again and was told that yes, I should have been sent a refund but since it did not happen. The matter would now have to be turned over to a supervisor and unfortunately it would take another 10 to 15 days. I again waited. At the end of this time, I tried to call but no one ever answered so I e-mailed them. Again, I received no response.

I finally went to my bank and was told that I didn't have enough proofs and it was past the 60-day limit (which I knew nothing about). I believe that they stalled me on purpose so they would not have to refund my money. This is stealing, just as if they put their hands in my purse and took it! There must be something we can all do! I had to borrow money from my daughter in order to pay my taxes. That's what the money was being saved for and now I cannot pay her back. I am a widow on a fixed income. I don't have money and I feel terrible about this. I think they should be made to repay everyone they scammed and be put out of business so that they cannot do this again to anyone else!

I agreed to try a lesson from Video Professor for 10 Days. After which I would pay $39.95. But instead, I was charged $399.95. I called them and told them that this was not what I had agreed too. They told me to send the product back and I would receive a full refund in 21 to 30 business days. But that did not happen. So I called them and they said there had been a computer problem. They said they would have to it manually and that it would take 10 to 15 more business days to get it done. Again, they failed to do the refund.

I called them and got a recording stating that they were not processing credit cards at this time, but to contact your card company about the refund. My card company informed me that the transaction was over 60 days and that they could do anything now. I now believe that Video Professor knew the time limit and purposely put me off until it was too late.

As the infomercial stated, I tried the lesson for what I thought was a $6.95 charge. I returned the first lesson because it did not work on my iMac. They sent another. A few days later, a charge of $399.95 appeared on my bank account for the first lesson. I immediately sent the replacement one back and I have been trying in vain ever since to get my money back. They will not answer phone calls or respond in any way to my concerns and my need for my refund. This has happened to so many people. It must be stopped.

My son listened to the radio that you can get a free laptop if he called this number. He called and then he had to answer some questions and then he would get a laptop. Video Professor was one of those companies that apply for a free CD but what he did not know was that it was not free. $400 is not free. The bad thing about it is that the laptop he wanted was for his mom. He knew his mom wanted one so he wanted to surprise her, but at the end of every thing he did not get no laptop, just a bill of $400. With that money he could have just buy her one. He charged it on his parent's credit card.

On January 24 (copy of printout from my credit card account-highlighted items), I called to get the "free" copy of their eBay CD. The first thing that the agent wanted was my credit card number to pay for the postage and handling. After that, she tried to sell me a lot of other products which irritated me and I finally told her to cancel the order, I didn't want anything from your company. Several days later, I received the copy of your eBay program. When I checked my credit card account, I found that the company had charged me for this item $389.95. I immediately called to complain and was told to send the product back and gave me the address where to send it. That address given me was Video Professor, code **, West Second Ave, Unit 15, Denver, CO 80219. I sent the product back immediately.

When I called, I was told the product was received but it would take twenty (20) business days before the credit would be issued. After twenty days had passed and my credit card was not credited, I called again. I was told it would take another ten (10) business days before the credit would be issued. The ten day period passed and still no credit. I called again and was told they couldn't find the transaction. To me, this sounds suspicious so I started checking around to find out if anyone else had this problem and discovered that this seems to be their way of doing business. This is too bad especially when their statements made in the Denver Post website blog says "Video Professor maintains a standard policy of issuing full and complete refunds to any and all customers who ask for them" and further state "The company maintains detailed records of all customer transactions and records all phone calls when orders are made for the company's line of computing self-tutorial lessons this is designed to protect everyone involved in the transaction, especially the customer. I sure wish I could please all the people all the time. But when we can't, money is refunded completely. It just seems the fair thing to do".

So I am now offering them the opportunity to make things right with me and issue a credit of $389.95. Please find enclosed copies from my Credit Card account showing Video Professor charges. For your interest, I have also filed a complaint with Colorado State Attorney General. Damages $400.00 false charges.

The same complaints I've just read about Video Professor. I talked to someone in the company, said for shipping of I think 6.95 they would send me information for buying and selling on eBay. Then they debit our checking account without my permission. I called my bank and they would not credit my account because I did actually receive the CD. I called and spoke to Daisy and she, after I raised my voice, gave me a return code and told me I would receive my money back within 21-30 days after they received the CD which I sent overnight delivery.

After two weeks, I called and was told my refund was pending. The next time I tried to call, I got the same message to go to the web page as they were in transition. Obviously, they need assistance in their IT department. It has now been 7 weeks. Will/can anything be done to make them honor their promises? This has caused me great financial and emotional distress as my husband is on disability and I work as hard as I can to make ends meet. I though this CD would be something he could use to keep himself busy and make a little money. We could afford the 6.99 but not 399.00. It is a matter of buying 4 used tires instead of 4 new ones. Thanks a lot!

It sounds like a broken record. The question I ask now is, does anyone know of an address to which one can send this unwanted and unrequested product? I sent it to the address on the box it came in, but it was also sent back "Undeliverable as addressed. " They refuse to respond, but they are happy to take your money. When I said "No," I meant, "No. " I guess Video Professor has the credit card number for the shipping so they might as well continue shipping and charging. These criminals should be prosecuted to the full extent of the law. So far they have billed me approximately $1,400 for products I did not request nor want. This is a running joke in my house. Half the time, I use my laptop as my dinner table. I am not a computer person and have no desire nor time to become one.

I have had the same kind of frustrating experience with Video Professor. I ordered the E-Bay video and was charged the $399.95 within the week. I even returned the cd within the 10 day time period and they still have not sent my refund!

Complete Scam! Company require Return Authorization Code by calling them for a refund. Well, they don't answer the phone or respond to emails or messages left on their website, making it impossible to get this code. I returned their product and it was send back to me unclaimed. My bank is now working on getting me a refund. I have advised that the Video Professor can arrange pick up of their $400 CD's. I'm not paying any more to return their product.

I spoke with these people nine weeks ago yesterday and was told that I would receive a $200 refund within 4-6 weeks. I sent them an email which I am forwarding to you and they won't respond now. When I saw how many complaints had been filed against them, I thought I'd better get on board.

The same thing happened that has happened to most of the complaints of Video Professor. I ordered eBay lesson in March and received it then. $399.95 was charged to my bank acct. I called them and they tried to get me to keep it and offered a notebook computer, etc. if I would keep it. I told them, I just want my money back and was told that it would be 6-8 weeks before money was refunded. It has now been over 8 weeks and they are not refunding money at this time. What recourse do I have and if there is a class action lawsuit, I would like to be a part of it. I had to go to loan place and borrow money to pay bills and am now making payments with interest.

Brief summary: On April 7 2010, I called Video Professor at 800- to request a "free CD" about eBay (Based on their free CD" TV offer.. as we've all seen). On April 9th, my master card was charged $6.95 for shipping this free CD (by Video Professor). On April 16-17th, I received CD. On April 27, I discovered (via my Master Card Bill) that that Video Professor sales had charged my card/acct, $399.95 for this "free CD."

On April 28-29, + May 1, 2, 3 ++ I repeatedly attempted to call Video Prof at the abv # to get a return authorization and get my $399.95 back. I never got through to a live agent. Only received voice messages that Video Professor was no longer dealing with credit card return issues and I should contact my credit card company to work a refund through them. This voice mail scam can still be heard today. Video Professor stole $399.95 from me and still retains it.

From what I've read on the net, I'm one of many thousands who have been robbed by Video Professor. Interstate consumer fraud and mail fraud should require federal prosecution as well as local and civil. This "company" needs to be located and shut down after repaying all the thousands of clients who like me took "Free CD" to mean actually "free". As I'm sure you know there are laws against publicly advertising/verbally stating one thing then doing the exact opposite. Any help you could give me, would be greatly appreciated. You may want to check with Mr. Bernie ** to see if he's a Video Professor silent partner. Thanks.

They sent me one CD and before we could return it they charged me $399.99. I called right away and they said it would be refunded within the 21 to 30 days. I waited for 5 weeks and nothing. We called again and they said it was misplaced and it would take the 21 to 30 days again. I still have not seen nothing and they are closed now, saying they are switching to the web only. They stole $400.00 that I need for electric and gas which is about to get shut off soon.

Basically, the same complaints I've just read about Video Professor. My husband talked to someone in the company, said for shipping of I think $6.95 blah blah blah. They'd send him this information for getting and selling on eBay. Then they debit our checking account without our permission and I tried returning the package that cost me $11.05 to send and now it's being returned. You try to call and get a message of we are in some kind of transition. You go to the web site and they say they will refund your money. But go to the bank and talk to them. Well, if it is a credit card I guess you can get the money back but they debited checking account. And again, as the others have stated I can't afford the $399.65 plus also a $25.00 over draft fee. Someone somewhere does need to do something. This is **, the way they are running a business if you can call it that.

I ordered the Excel tutorial with the understanding that it was compatible with the Open Office software program which I use. Open Office is very similar to the Microsoft suite of programs. I was assured that it was not only compatible, but there was an option on the instruction disk for the user to select Open Office. It has no such option -- the only option is that you can select the version of Excel software which is installed on your computer.

I tried working with each version, but as the lesson began, it was clear that there were differences which weren't going to allow for the continuation of the tutorial. I sent several emails asking for clarification and got no response, even though the site assures you that someone will contact you within one business day. I tried calling a couple of different numbers, but for the last two to three weeks, there has been a recording saying they are in "transition" of something or other, which obviously means the transition involves no more customer service.

I sent them back their "learning CDs" and they say they know I am getting back $380, but I have been trying for 4 months and still nothing. Every time I try to get a hold of someone there, they give me the runaround and tell me that it is coming in first 30-40 days, then 15-10, then 7 days and still nothing. I am a single mom and really need this money. I could really use some help!

I ordered the eBay tutorial from Video Professor. In March, I got scammed for the $399.99 and also the return fee for the package, which was sent back by the way. I talked with the operator, followed the instructions, and also got a "return code." Then I was told it would be 30 - 90 days for refund. The USPO states on the package: Video Professor moved and left no address!

I was devastated, as I told the "operator" that I cannot make do without that money. I have 5 children, and my fiancee was laid off back in November. Basically, I was told "Oh well." I should have read the papers when I received the package. I have not been able to recover from the loss. I am now going into foreclosure. I'm so angry; there is no one to talk to now.

My next step is to try and recoup the loss from my bank, since this was an unauthorized transaction. In the meantime, I have to find housing for seven. This is so disappointing. My children are now the ones who will suffer the most.

They took $399.95 out of my checking account. I was told that I would get it back in 21 to 30 business days. The Item was sent back as requested. Now, I can't get a hold of anyone. Thank you for any help you can give me.

Back on March 18th 2010, Video Professor debited $399.95 from my debit/charge First National Bank of Long Island Card for CDs I had ordered on March 8th. I had 30 days to return the items for a full refund. I returned all CDs to Video Professor with the return/refund authorization number marked on the outside of the package, just as they had instructed me to do. I have the return receipt and the package was signed for by Video Professor on March 23rd, 2010. I never received my refund. And now when you call any/and all of the telephone numbers for Video Professor, they say they are going through a transition and will not be processing any refunds at this time. They have my $399.95 and the three CDs I returned to them. What recourse do I have at this time? I called my bank and they will not refund me the $399.95 either. How do I go about suing Video Professor for not standing by their return policy as stated in their purchase contract? Please advise as to how I should precede at this time.

I see that there are many complaints, with hundreds, maybe thousands of individuals that this same thing has happened to. Will there be any class action suits against Video Professor? And if so, how can I get my name on that list, so I can eventually get my money back? Please advise on all inquires.

After reading 36+ pages of complaints about this **, someone should track this place down, go there and physically beat the snot out of all the employees that they can, or take an equalizer and get busy. It irks me to read about this happening to honest good hardworking people by dirt bags.

They took $399.95 out of my checking account. I was told that I would get it back in 21 to 30 business days. Now I can't get a hold of anyone. Thank you for any help you can give me.

video of another program. He said that it's okay. The only charge would be $6.95 shipping. About a week later, I received this really nice program package, and couldn't believe they were giving it away free. Later, I was talking to someone about it and they said you better mail it back within 30 days, so I called, talked to Nate, he gave me a return authorization number, and I mailed it back to the above address.

Mid April, I called and talked to a lady, she said since they received it on March 19th, and that was a weekend, it would be 5 days longer than the 30 day refund policy. I have been sending them email concerning this matter, and they emailed back, "Someone will contact you regarding your issue within 1 business day." The last one I got back from them was May 14th, 2010, still nobody has been in contact with me. They took $395.99 plus $9.95 shipping out of my credit card account. I want my money refunded.

Ordered product online. They took money out of account before deadline. Can't get in touch with anybody. Sent product back by delivery confirmation mail. They refused package. Think complainants should get together and sue Video Professor and stop this kind of abuse. If BBB want do anything what good are they to the consumer. Took about $400.00 out of our account after we sent 1st product back.

I was introduced by phone. I tried to let them know that I wasn't interested in Video Professor, but they still kept on insisting to try it. So finally, I receive the package of the video. When I opened the package, the first thing I did was look at the other form and what I saw was that they have taken $189.00 out of my credit cart. I immediately contacted them by phone and let them know that I will send the order back. That was in December 2009, and today is May 2010. And they're telling me that they're going to put my money back, but they haven't.

Today, May 17, I found my self hearing a recorder telling me to go online or contact a bank. They don't even give a phone number to contact the bank. I am very disgusted with these people. if any of your lawyers could give us some information on how to get these people to pay us people back what they owe us. It is not fair what they're doing to get rich off people whom are living from paycheck to paycheck. This has given lots of stress and a lot of turmoil, and I'm disgusted of people like that.

Sent back item for credit unable to get have no to use for. Contact no sps8453427 return receipt with no signature on it. Video Professor gave me nothing but charges on credit card $399.95 which is in dispute

Video Professor drug out refund so long that their instructions to contact bank was after the 60 expiration date of debit from my account. It looks to me like Video Professor know what it was doing by not giving me refund in timely manner.

Exactly the same rip-off everyone else has described, and now there is no way to contact them. I emailed 2 times with no reply! I'm out $399.95 and angry! I mailed the CD back as they requested, and I got confirmation it was received by them.

It's the same as everyone else on the 'long' complaint list. Around January of 2010, I read the offer to try the program, being promised I would not be charged for anything more till a 30-day waiting period, they lied! They took my money. I sent package back the way they asked, with all the numbers they sent me, and I copied everything before I did this. I have been calling ever since, even threatened them with the BBB. There was no response. I can't even get them on the phone anymore. What a scam! I'm still out almost 400 bucks! I will go to my bank and see about getting that back, I should sue them, maybe we all should! There's no money back yet. I work hard for my money. They don't! Video Professor, you suck! You put a very bad taste in my mouth!

Same as other complaints, they took money out of my checking account and now I cannot get in touch with anyone. The BBB really needs to help with this problem, because they are ripping people off and now there is no way to get in touch with anyone. So please help. Thank you very much.

I called to find out the price. Basically, I was told I had to pay for shipping and would not be billed $400.0 until 30 days. (Lie, I was billed that week). I called to return the product. Instead of returning the full $400, I was promised a rebate for $200 and I could pick 2 other programs. I got them, but they failed to work on my computer. I called technical support. I got the run-around with callback promises. No help, but they did acknowledge the $200 rebate was in the works. I got a run-around with when I would get it.

It's been around 3 months. Now they are all automated. I can't talk to anybody. I sent them a message on a form on their website. No response. Unfortunately, for me I did not read all of the times people got scammed by them. I've got MS and every dollar helps especially when I'm trying to improve my life. So basically I'm $400 short with a lot of useless software. Fortunately, I changed my credit card number. If somebody on your staff gets a hold of a Video Professor person. Beware, they will be nice and give you such a run-around. My money is most likely gone, but please help stop them from doing this to more people. Thank you.

I ordered free trial in January 2010. I did not receive the initial order and found on 2-14 that they charged my credit card for $389. I called and talked to Susan who said, "No problem." They would send another order free of charge and credit my card the full amount. I told her I didn't want the product anymore, just the refund. She gave me a reference number. She said it would be 21-30 days for credit. They did ship a second order which they charged another $6.95 shipping. I promptly returned the order on UPS. I have a UPS confirmation letter. On 3-24-2010, I called back to check on credit and they said it would be 10-14 days. On 4/12/2010, I called again to check on credit and was assured it was in process and would be another 10-14 days. Since then, they have stopped taking phone calls and everything is handled via the website. I have e-mailed them twice with no response.

I had a very similar situation as most of the complaints on this page and was deducted $399 before my trial period was up. I had no luck in getting my promised refund. I complained to the Better Business Bureau in Denver and got this response from VP on May 10, 2010, the business provided the following information:

please be aware that we are not processing any credit card transactions at this time and therefore are unable to process refunds. Please contact your banking institution directly for more information on how to receive a refund. Please be assured that you will receive your refund. At this time, our Customer Service Department is no longer available. Again, if you are requesting a refund, you must contact your banking institution.

(all 65 titles) available at www.videoprofessor.com. For the time being, they are completely free - no credit card is required to access the lessons and this is no obligation.

Video Professor

Just thought I'd let everyone know.

Video Professor had charged our debit card for the amount of $399.00 for something we hadn't ordered. I called them and found out that they had apparently received a fraudulent order through our card. They had informed me that they would reverse the charges within 10 business days. That didn't happen so I called them back.

A different rep told me that it would take 22 to 30 business days. I asked to speak to a manager because of conflicting info and the rep told me that a manager would call me back that day. That never happened either. I tried to call VP the next day and suddenly they are transitioning and you have to contact them through their website. You cannot even call them anymore.

I went to the website and tried again. Nothing has happened as far as the refund and it has been 1 and 1/2 months. I have been in touch with my bank the whole time so I hope that I am not left hanging too much longer. It's pretty bad when the economy is already bad and you have these so-called "reputable" companies stealing money from people and completely ignoring them afterwards.

I wrote a complaint sometime ago about this company's refund practices. What you need to do if you are having trouble getting a refund, is to file a dispute with your bank or credit card company. Before you file a dispute, make sure you have the return number for the item(s), and be sure to get an emailed copy of your statement/bill which should have your return number on it as well. This should be all you need to dispute the charges and receive credit. After I filed my dispute with my bank, it took 6-7 weeks (maybe less) to receive my $389.95 refund. I hope this information helps someone, because I know how it feels to be strung along and lied to by this company.

Video Professor won't return my money after I returned their software. How can I get my money back? They owe me $387.00.

I ordered a trial package for $6.95 on-line. They took an additional $399.95 on March 24 and returned the entire package. I was promised a refund in 21-30 days. Still, there's no credit on my account, and today is May 11, 2010. I would like to know what to do next. I am on a fixed income, and would love any help I can get. I've been on the phone numerous times and the website, and still nothing. Please help.

Back in January 2010, I called the Video Professor to order their "free trial" offer of CDs - How to Sell on Ebay. This was supposedly a 30-day free trial. After about 10 days my credit card was debited for $189.95. They also debited my card for $4.95 twice, which is double the shipping charges they had promised. I called them regarding this charge and they told me I simply had to return the package (though I could keep the first two CDs at no charge) and they would return my money. They gave me the code number that I was to put on the front and back of my package. I did this and returned the kit well within the time allowed.

As time went on, I called them because no money had been refunded on my Mastercard. The customer service rep assured me they had received the package and an order for a refund was placed for me and should be back on my card in approximately 14 days. Two plus weeks went by and still there was no refund. I emailed them twice asking for my refund. To date, I have called them 6 or 7 times and now when I call, I always get a recording. I called my credit card company, and they will work on it. But the time is late now (nearly 3 months) and it is doubtful they can step in now and help.

I believe these people effectively delayed this process, so that I could not get the necessary help from my credit union who carries my MasterCard and might have been better able to help me early on. I hope you can help me and many others. I googled their company's name and found many similar (and worse) complaints against the Video Professor.

I became ill soon after I received the CD from Video Professor which I originally ordered and I never opened it. I was in the process of returning it a month after receiving it when I received a second unsolicited video. I returned them both unopened the first of July with a letter explaining the situation. I expected a refund within a reasonable time. When I had not heard anything by September, I called VP and spoke with "Jamie" who said she would e-mail an authorization form which I needed to fax back to start the refund process. I never received the form, so I called again a couple of weeks later and was told the refund was in the process of being processed. I neglected to write down the name of the person with which I spoke.

I again became ill shortly after this and was hospitalized for a bad reaction to chemo drugs. I had back surgery in November and December and one of the last things on my mind at the time was my refund from VP. I called Video Professor again on April 6th and spoke to "Jessica" who said there was nothing she could do. I asked to speak to her supervisor and she very rudely told me he would tell me the same thing. I again asked to speak to her supervisor and a fellow who identified himself as the manager, "Jeremy". He said that they would refund $189.00 for the second video (which I did not order) but they would not refund the full amount because I had not returned the CDs within the trial period time frame. I argued that they had my money and their CDs and I had nothing.

It has been over a month and my credit has yet to appear with my credit card company. I tried to call again yesterday and received a recording that they are in the process of turning everything into on-line communication and the phone number is no longer valid. For a fairly intelligent person who until 2 1/2 years ago was not sick a day in my life, I feel really stupid that I did not check this company out before I ordered anything! I would not be writing this if I had because there would never have been an order in the first place.

My sole income is Social Security since I had my first stroke in October 2008 and had to retire. I have subsequently had a second stroke, two back surgeries, and been hospitalized twice this past year as a result of bad reactions to chemo drugs (taking because of a double mastectomy in 2007). I was not able to utilize the CD which I originally ordered because I was too ill and never opened it. I cannot afford to have almost $400.00 of my money being held by an obviously fraudulent company! It would enable me to pay some of my medical bills. If there is a class-action against this company, I would like to be made aware of this. I need the money, but I also cannot afford to hire a lawyer on my own.

My husband ordered what he thought was a security device for the computer, which turned out to be a complete ongoing headache. This was a tutorial of computers and when they were contacted and notified that we wanted to return the product, they then sent us a $100 "gas gift certificate" in place of the money they charged our credit card that has so many rules and regulations. I do not have the time to follow all of them.

When my husband contacted them, they refused to take back the merchandise or to refund our credit card. In the meantime, they also are affiliated with other companies that they automatically enroll you in their clubs with a healthy charge to your credit card and you have to catch it monthly to have them cancelled. However, they will not refund the first month's fee. Do not ever buy anything online--my husband has learned a very expensive lesson. I am disputing all of the fees to the credit card company. I hope this company quits scamming unsuspecting buyers. Over $500.00 has been charged to my credit card.

Amen to everything I was reading! I ordered a trial and even called them the day I received the package to find out exactly the date they would draft, so I could contact them prior to that date if I was going to return it. I was told February 2nd. Lo and behold, on February 1st I was billed over $389! I, too, was not prepared for that because I had decided it was too expensive and it wasn't for the version I had.

So I called and have been given the runaround. They received my package on February 12 and then it was to be 30 business days. Well, then I called even a week after that and there had been a mix-up so they were making it a priority...another 15 business days. I called a week after that had expired. This was April 23, and was told it should be in my account by the following week.

It is now May 11th - and I can't reach them at all unless via e-mail - which I still have not received a reply to. I am coming very close to contacting a lawyer! They are full of lies and their customer service is horrible! I'll tell everyone I know to stay away from them! They've had my money now for almost 3 1/2 months! Do not use them for any reason!

Through AOL I was referred to the Video Professor for a "free" software package. I spoke to the representative of VP and was told I only needed to pay the shipping charge and gave my credit card number. I received the package containing my free software, but noted I was charged $189.95 for the software. I have called and called and even spoke with someone who said 14 days I would get the credit in my account. By the time I called to cancel and get my refund, I received another package of software which I did not want. Returned number receipt acknowledged on phone. Since then nothing. I guess I am better of than many who were charged much more. What do we need to do? File a class action lawsuit?

I ordered some CD's from the Video Professor. I returned them because they did not work with my Apple Computer. My credit card was charged on 2/15/2010. I returned the CD's on or about February 20th.

I followed up with a phone call to see when they would credit my account. They assured me that I had been approved for a credit and that in 30 days, my account would be credited. It is now about 90 days and still there's no credit. When I call the Video Professor, I get a recording telling me to call my credit card company.

My account is still charged and I am out $389.95 plus penalties and interest charges from my credit card company.

Had ordered the video professor and was not able to view it. I wanted to contact customer service, credit has been billed. Not able to contact them to get a refund. what should I do?

I ordered a product in the amount of $6.95. I thought, if I wanted to continue, I would have to contact the company. Otherwise, I never would have had any dealing with them. They withdrew $399.95 without my authorization, I want it back. I ended up not being able to pay some of my bills. My account became overdrawn, that was more unexpected money to pay. Now, I'm worrying about what's going to happen to my lights and water bill, not being able to pay them. I'm on a very fixed income.

I ordered the package of which I thought was $7 dollars, but my account was debited $399, so I returned the package as I cannot afford that much money and now they won't credit my account when they said that they would. Unable to pay my mortgage as they took money out of my acct without my permission.

Called Video Professor and talked to some guy named Sal on 3-16-10 got a refund #SPRE138600. It has now been over 40 working day. The phone number that they give both on the web sight and their literature just says to go to the web sight. This seems to be on big scam. Would appreciate any help I could get.

Pretty much the same as all the complaints already stated. I wanted to try this. I called to return the CDs was given and authorization number sent it back with proof of delivery on Feb 22nd. Called once they said it would be 10-15 days to be credited, it wasn't. Called again after the 389.00 was not taken off my credit card statement, talked to Daisey there and she looked at it said she would take care of it that day and to allow 10-15 business days for my account to show the credit. I started calling again and got the message they were going "on-line" I have sent a complaint every single day for over two weeks and nothing. I am out of work and cannot afford this extra money. I need to have this resolved and my account credited

They took $399.95 out of my bank account. I returned their videos and it has been 41 days and I still don't have my money back in my account.

I ordered an Excel CD. It took about two weeks to receive and I did speak to a tech in customer support before receiving the CD. She told me it would cost me $189.95. Since I had no idea it would cost so much for one CD, I decided to return it on delivery. I did return it within the 10 days. I have postal receipt to prove that the parcel was received by their office on 4/21/10. I contacted Video Professor and spoke to a tech on 4/21/10 who said that the CD had not yet been received and that it would take up to 30 business days to receive my refund after the CD was received.

I told the tech that I needed my money back before that. I am no longer working and I need my money back for meds. She said she would work on 10 to 15 day refund. I thanked her. Checked through the post office and found out the CD was in their office on 4/21/10, the very day I talked to the tech. I emailed my receipt number to Video Professor's customer service online. I received an email back 4/22/10 and it stated I would receive my one time refund of $189.95 within 7-10 week days plus 3 days for my bank to post to my account. I contacted my bank and the rep there said they do not usually hold those postings, but that it has not been returned. After reading all the complaints of the same kind, I am afraid that I will not receive my money back. Needless to say I am terribly upset.

I am taking my receipts and the one answered email to my bank to try and dispute the charge. In this day of such hardships for people who are no longer working, retired and looking for work because retirement monies are too small to live on, I have felt near panic. This would pay for my meds. I am hoping that this company will refund as promised, but how long is reasonable? I'm afraid to sit on it for fear it will just get lost/forgotten by Video Professor. Thank you for listening. I hope I didn't leave anything important out of my complaint. Thank you for any assistance in this problem.

I ordered one free trial of the program Excel. When it came I did not have time to open it. Next thing I know my bank account was debited in the amount of $399.95. I called Video Professor and they said I needed to send back the other videos if I did not want them by 7 days. At that time I said I only ordered the Excel program. Apparently they sent a number of other videos. So they said send them back and you will get a refund in 15-30 days. They received the videos on 3-1; at the end of March I called again and was then informed that it was 15-30 business days. I called again on 4-16 and was informed by Brittany that she was sorry but the credit had not been done and she was contacting her supervisor Jimmy to make sure it was processed but it would take another 10-15 business days. I have not received my refund and we can no longer speak with a representative. Last week I sent an email to the company with no response. I have never encountered a situation like this before and can not imagine this company being in business for so long with this type of fraudulent practice. I will pursue all avenues to resolve this matter.

I ordered three videos from Video Professor. They said all we would have to pay is the shipping and handling. Ten days later, I looked at my bank's statement and they had drawn from my bank account $399.95 and it was drawn out with out my permission. I called Video Professor to get my refund but they offered me other products and I told them I just wanted my refund of the $399.95 and they said to return the 3 videos and they would return my refund within 30 working days. It has been 35 working days and I have not seen my refund yet. I am behind on my bills because of this and I need my money to pay my income tax payments.

I just wanted to say that Video Professor will not return any of my e-mails. I contacted Attorney General office and also the Better Business Bureau but I also contacted Channel 9 Consumer Watch in Oklahoma. I would like to encourage all those who have issues with Video Professor to contact Channel 9 news Consumer Watch online. Maybe if we join together, someone will hear us and help us.

I ordered a CD from Video Professor 2/4/2010 based on a television advertisement and was told that all I had to pay was the shipping and handling charge to receive the product. (Free CD)

Believing this was a legitimate business I ordered the video. Subsequently my bank account was debited $389.00on 2/14/2010. After inquiring with my bank regarding this huge debit, they pulled an account history and we found out who the culprit was, Video Professor. The bank said, I would have to contact them regarding the matter so I did. I was able to get through and inquire about the unauthorized charges from my account and rehearse the commercial data back to the representative about the shipping and handling charges being the only amount I authorized the company to debit from my account. I was told that they were not able to refund the money but, offered me a settlement of a portion of the money by way of me buying some other package deal.

After that I sternly told the representative that all I wanted was a refund and nothing more, Finally, the representative admitted they could in fact do a full refund less shipping and handing charges. They stated that it would take 30 days to receive the refund. I questioned the amount of time it would take to refund my money. Currently, it is 5/7/2010 and every time I've tried to reach them, I either get no answer or a recording stating that they are transitioning to on line services. The contact data and website seem to be bogus. I'm currently awaiting a response from the company by phone or email, but it does not work.

I urge others who read my words to contact your elected officials in your area for help with this matter because it seems that many people other than myself have fallen prey to these vultures. Tell them about this company and lets put an end to this type of fraud and misrepresentation by these people. Also, I plan to contact some of these news organizations and talk show host about this matter, perhaps they can help expose this fraud by all of us standing up to these swindlers.

Due to this large debit amount being pulled from my account unexpectedly it caused a ripple effect of charges and problem with some of my creditors I had arranged to pay with these funds. Additionally, the full extent of the time and effort it will take to resolve this matter and the possible attorney fees to try to get the money back is unknown.

I ordered some software but I was sent the wrong product so I sent it back. I was told that I would get a refund in 30 days. I did not receive it so I called back and was told that I would have to wait 15 more days. I still do not have my refund, to date. They took money from my account which sent it to $210.00 worth of overdraft fees that I had to pay back. Video Professor needs to be shut down.

I also ordered a Photoshop CD. I called them to cancel, but before they received the CD, they have withdrawn $389.95 out of my account. This happened on February 7th. I had to call them many times. First, they told me to wait 30 business days, then two weeks, and on the last call, they said it was being processed. Will anybody help us? This is a scam. What about the BBB? Do we have any chance of getting our money? What steps do we need to take?

I ordered Video Professor online. It was supposed to be a free trial. I called them and received a confirmation number to return the product. When I returned the product, $399 was deducted from my account anyway. I called the first time and they said that it would be between 10 - 20 days. I called the second time and they said it would be between 21 - 30 business days. It has now been over 40 business days. I called today and get a recording stating that they are now doing all business online. I went to their website and filled out a form. I probably will not get a response.

I was promised a refund of $399 (per their advertisement) when I followed their exact instructions and sent back the materials with return authorization number given to me by their company. This refund was supposed to hit my account mid-April and it has not. I can't get a hold of company. They are "in transition to online" services--whatever that means. This is highway robbery. I did everything right and want my money back as promised per their advertisements. Can you please help? This is a lot of money. Plus, they debited my account before the ten days from receipt of product, which pissed me off! They look so legit on TV with that John guy.

I purchased a CD from Video Professor Inc. The order came and they took more money out of my account than I ordered them to do. I contacted and they told me to send the merchandise back and I did. That was on 1/17/10. They said they would put it back. That's been four months ago. Please help me.

My mother that has Alzheimer's ordered the Video Professor for a 30-day free trial when I discovered that they took $399.95 out of her account. I called and they said it would take 21-30 days for it to get back into her account. They took it out on 3/24/10 and it has been beyond the 30 days. I have tried to call them but it said at first they were closed and to call back when they're open. That was in the morning, noon, and night.

Finally, it said that they are in the middle of a transition and to go to a website and all the issues will be addressed. I went there and it said it isn't a website. So I went to the Video Professor's website after I googled it and went to the question section. It wouldn't let me send an e-mail either. I am frustrated and I don't know where to go from here.

I ordered one CD from them but they sent more than what I ordered. I called them and did what they said. They said that they would refund my money in about 30 days. It has been almost 30 days. When I called them, they said that it was being processed. So I keep looking in my bank but it still has not showed up. This has been going on for about three months now.

I read through the consumer complaints that are dated as recently as yesterday (5/5/10) and between the things on just the first page of complaints, I can see that what has happened to me has happened to the others. Even some of the excuses were identical "your refund somehow fell through the cracks." This tells me that this is a true scam at this point.

My debit card was charged the $389.95 and it caused $220.00 in NSF overdrafts on my bank all without my knowledge or authorization. They received the merchandise back on March 11, 2010 and they even sent me emails twice saying that my refund is being processed and to give it 3 days to go through their system and up to 2 more days for my bank to post the money. Suffice it to say that there have been two complete 3 plus 2 days' stretches since their last assurance. Now, of course, you can't speak to anyone since they have "transitioned" their system. I have 3 emails out to them since early this week no reply.

As an aside, it was really interesting when I went to call to cancel as soon as the debit hit. It had been only 6 days since I received the goods instead of 10. The debit hit on the 7th day and when I called, their telemarketer immediately began to "down sell me" and see if I would stay in the program for less and less and less money. I think the final thing he offered was $98.00. I told him that once the refund was accomplished I might consider other lessons but that the lessons we did get weren't what we expected. It's funny because though I didn't document that entire conversation, some of the other dollar amounts folks have been scammed of are reminiscent of some of the alternate "packages" I was offered. I'm in sales myself. I know that you don't want to lose a sale or a customer. I can appreciate them trying to keep me but the tactics were faulty and the overall result is criminal.

I ordered the Video Professor Photoshop 7 D. The ad mentioned that all I would have to pay was $6.95 for shipping. I noticed on my bank statement that I was charged $399.95 on my debit card instead of the $6.95 that was noted in the ad. I have emailed them twice and also called the toll free numbers which advised me that they were in the middle of an online transition. I want my money back. These people need to be stopped. They are disgusting.

I have followed through with required steps and no refund as of yet, when it was due on 4/13/10. I returned the item and was promised a refund to my checking account within 21-30 business days. I called back and was told that the "system fell through" and it would take another 10-15 business days. That date is 5/4/10. I have tried calling numerous times only to reach a recording that states they are in the process of switching to online services. I have left 2 messages without a reply. I am owed $389.99. This is a huge financial burden to me.

I ordered Video Professor and they had my name and address wrongly processed. I then received it and immediately decided I couldn't afford it. On March 6, 2010, I returned one disk as indicated in their literature, to receive a full refund for E-Bay video professor ($389.95). It was received and I was told I would see my refund by the end of the month. Since I sent it Fed Ex, I have a number for the pick up which can be traced. Now, like the others who have made a complaint, my refund was not sent, nor have I received any feedback by email when I attempt to reach customer service. Their website says I should receive feedback within one day......Nothing in one week! What can I do now? I am a senior citizen with limited income.

I am a diabetic and dependent on certain supplies which I cannot now afford. The stress is taking its toll. I would like to know if anything is being done to force this company to make good on their offer. Please have a consultant contact me as soon as possible.

Requested the "free" trial for 9.99 using my debit card. Received the learning CDs. However, I was sick and did not open up the package. The next time I check my bank account, Video Professor has withdrawn the following $399.95, $199.95, $69.99 and two withdrawals for 9.99. They have changed their 800 number at least 4 times, and I cannot get my refund. I really need my money for medical purposes. This is more than a scam, it is fraud. Is there any attorney that will file a class action lawsuit? Please help!

I returned the product for refund and they are refusing to receive it from UPS. They are not answering their phone, yet they are still selling their product. I need this refund. I wrote the owner and explained how I told the representative that I desperately need the money when I called to get information on returns. I am two days without my daily medication.

ordered online trial CDs of video professor using ministry business credit card to pay shipping and handling fee only in the amount of $6.95. Received a follow up call on cell phone given when ordered of shipment of products and asked the total cost of the product if chose to keep. Informed by representative that the cost would be approximately $400. Asked payment options for this amount and informed that the card used to pay shipping fees was not to be used due to that amount not kept in this account. Rep told me that the $6.95 was the only one time authorized amount to be taken from the card. Bank informed me within approximately 7 to 10 days later that business account was in overdraft and I asked why to be informed that $399.95 was taken out of the account by video professor and this caused the account to be overdrawn. As a ministry business account, and representative of the business explicit instructions were told to not use the card for any use but for the $6.95 shipping fee. Authorization for any other amount was not given.

After calling the toll free number from cell called received from representative of video professor, I asked why they had taken the funds and they were not given permission to use the card to get that money from the account. I was given the above RA#SPRE1382610, told to keep 1 of the CDs; return the other 2 and place on the outside of the return package the return authorization code given. It would take 21 - 30 days after receipt of the package before funds would be processed back into the account. After following these instructions the CDs were packaged at the local UPS returned and upon receipt notification verification, I followed up with a call to be informed that funds should be processed back into the account no later than 04/14 through 04/27/10. As continuous checking with bank and attempting to reach representatives via phone funds have not been placed back into the account. This is fraudulent, misrepresentation, and straight out stealing through bank card online purchase of a highly advertised business. No one answers the phone, only a recorded message to use internet address to request assistance.

Matters of this nature must utilize an individual to resolve as an individual was used to take the funds. Misrepresentation to others of products and using credit card to pay shipping and handling fees to receive one copy of a CD and then accessing bank accounts to scam $400 is outright misleading and misrepresentation of what is being stated through advertisement and ordering information. This is taking the money and running. I have utilized the internet information given in the recorded message and emailed the CEO of the video professor, John W. Scherer from what the website indicates to be his email address with this information. I pray to God that the realization of what is taking place be addressed and refund of monies be promptly done with compensation for the many other overdraft fees and nonpayment of charges suffered due to this discrepancy. The integrity of this business's ministry is at stake and damage has been done to our new and upcoming ministry organization. Accountability to God and man must always take place in life and business.

In addition to the above stated, integrity, dignity, hardships financially to business start up and ministry works. We have no operation funds and must do a lot of damage control and repair beyond that a ministry should ever be involved with period because honesty, truth, uprightness, etc. all are first and foremost in ministering truth to others.

I attempted to cancel my trial, but I was talked into keeping the product. However, I was already billed on my credit card. Now I cannot get a person on the phone and they owe me a rebate check. There was an unauthorized billing of my credit card for over $400.00.

I was charged $399.95 for something I don't have and I want my money back. They overdrew my account and will not give me my money back.

They have terrible customer service. They cost us almost $300 that we have not seen returned.

I ordered some videos and customer service told me it was $3.95 but they took $399.95 from my bank account. I returned the videos back through the post office. They received the package and told me that I would receive my refund in 30 days but its been 38 days. I tried getting a hold of them. Now, it says that if we have questions, they're handling them online at www.videoprofesser/foward/support, and that there is no way of getting hold of them. There are many other people just like me and something has to be done. This video professor is a scam. Please help.

I saw free trial EBay CDs. Turned out they were not free at all. They charged my account $399.95. I called them and cancelled my order. I was told they would refund my money in 21 to 30 days. They gave me a number to put on product to send back. I did, they signed for it. They received it on 3-12-10. Still waiting for refund. And now I can't get a hold of anyone. Please help! It put us behind on bills.

We had the same experience with them. My wife clicked on the ad for the free tutorial DVD they took out the 6.95 for shipment, then hit us with the 399.95 charge. We sent back the CD's and she has continually called them, same run around as the rest. What can we do to get our money back from these thieves?

Video Professor is scamming me of almost $400! I have been trying to call back to cancel this order that was thrown on me at the point of forcing it on me instead of taking a simple no. Now, they have some kind of garbage by saying they are transitioning and the only way to get a hold is through email. What a farce! What can I do about it? I can't even begin to have this charge on my credit card! Not even! I'm on a strict budget and this will really hurt my being able to pay bills.

My story is same as all the others who have been scammed by "The Video Professor". My free learning program ended up costing me $399.95. In addition to my $6.95. I have trying since 4/28/2010 to call their 800# and all I get is that their office is closed. Starting last Friday (4/30/2010), they changed their message to say they were transitioning to online service and to contact them at videoprofessor/support and when the message repeats, she says to go to videoprofessor.com/support. I have tried both several times and they do not work. I filed a complaint with the WA. State Attorney General's office last Friday. However, they say it will be 4 weeks before they can get to it.

This creates an economic hardship on my wife and I because we are retired on a fixed income. If I had the slightest idea that this free program was going to cost over $400, I wouldn't have ever dealt with their company. So far my bank has not been able to help, but, I'm going to keep on them and see if they can change their minds. I would be glad to add my name to any class action suit, if one is filed.

How long are we going to take this crap your promised your money back. Can't talk to anyone now, all you can do is e-mail. Contacted Denver attorney general offices was told that they would investigate told local TV station about it. No one cares if we took someone's money. They would send us to jail and make us pay it back. Is there not a lawyer that can help us the amount to money in question from all of us has to be in the millions. Are we going to let some one hit us in the face and get away with it? It's caused financial hardship, overdraft charges, late fees the list goes on.

In April 2010, I ordered the Video Professor on-line for a charge of $6.95. I never received anything at this time, however several weeks later I received a package from them. I never opened this package and sent it back. All of a sudden, there is a $399.00 charge made to me credit card.

On April 20,2010, I called their 800 number, and was told they had not received the package I sent back to them, so they could not issue a refund for something they had not received. I never received anything at all until this $399 package came. Now, I am trying to call and all I get is a recording that all contacts will be done on-line. I have not received the credit, so I will have my credit card company work on this. I do work for the United States Postal Service and do know that this merchandise does get returned to them. It appears that this business is a big scam even with an "A" rating from the Better Business Bureau. Someone is not doing their job somewhere along the line. I am having to pay finance charges on my credit card because of this $399 charge which I did not authorize to be made.

Video Professor deducted $399.95 from my bank account before I ever received the DVD. Actually I never did receive it. The first time I called they had received it back in the mail. I was told I would have to wait 21-30 working days for the refund which I questioned. It only took a minute for them to take it out. Like everyone else in these complaints, I couldn't afford it, have gone without medication and necessities and have racked up over $200.00 of overdraft fees. I hadn't contacted my bank because my 30 days were up this week. Now they aren't answering the phones. I've heard ads for this company for as long as I can remember. I never dreamed anything like this would happen. I'm on board for any class action considered.

I better get my $399.95 back or someone is getting it! I closed the account after their so called free trial and three weeks later they stole 400 dollars from me. Something has to be done!

I was authorized a refund of $389.95 and it has not be honored after 40 days! Same as some other folks on this list, including the "office being closed" message. I have contacted the BBB in Colorado on this. So far, I am out $389.95 and I will have to go to my bank card as one of the other victims of Video Professor has described and hope for the best.

As with other stories I have read, I received an E-mail that I was to receive something free. All I had to do was give them some info. which I did and at the end it said in order to get this free thing I had to order something from 2 other sites. I choose the eBay CD's. I got them in the mail at which time I read the small print about the return policy and the outrageous price of $400.00. At 10 days I got another 10 days. I then called for a return authorization # and was told my account was already charged. I was livid, it was 8:00 am and I asked why they did not wait until the end of the business day? However, I did get them to e-mail me something about this refund. It stated I had a pending refund.

Over the next 1 1/2 months, 30 working days, I spoke to them several times, the last being April 16th. I was told "Well,you only have to wait 5 more days. During this whole time, I was in touch with my bank so they knew what was going on. They told me that when the refund came they would reverse the overdraft charges. All this week, I too have gotten the "call back during regular hour" spiel. Also, I did no business through my bank account. Very difficult to deal in cash or money order for almost 2 months.

Today, I went to my bank and talked to someone I spoken to about this before. He called the bank's fraud department and they took all the info I had and a copy of the email from VP. They replaced all the money, the $389.95 as well as the OD charges and they will investigate this. Thank God for my wonderful bank! Also I will be contacting the BBB in Lakewood CO, the Chamber of Commerce in Lakewood and possibly the police dept. When I called information today for Lakewood, they had no telephone # for the VP in and around the area, however this is their address.

If anyone finds out how to file a class action suit I'm on board! This company that we all trusted after seeing this nice man on TV sent us a product that is way over priced, misled us about the actual cost, and charged us for it quickly. When returned to them they did not follow up on their own return policies. It does not take 30+ days to return money. When I asked about that one bozo told me it was so I could review the product, what product, I returned every piece of it? I am on unemployment and was unable to use my bank account for 2 months and had to get my checks cashed through other peoples account. This was embarrassing as well as difficult to pay my bills. If it was not for my bank handling this now it would have been a disaster, as $400.00 is a large part of the money I have to live on.

Same thing happened to me. The whole thing. Took me for 389.95. Called my bank and told them and they refunded my money and will go after video professor to get it back. So I say call your banks and tell them what happened. Hopefully you will get your money back like I did.

Young lady called and offered a deal on the Video Professor. I informed her that I really could not afford it and she gave me another phone number to call in order to speak to another person regarding dividing up the payment. When I tried to call less than 20 minutes later, there was a recording on the other end of the phone that they were closed for the day. I looked up the website and was unable to find an alternate phone number, nor was I able to find another number that worked for them. I was unable to get any other numbers that would work to remedy this situation. I will be in the streets if they do to me what I read they have done to others, help me! Please. Thank you.

This company took $300 from my account and told me it would be back in 30 business days. I called on the 31st and they said it should have been refunded but wasn't they then said it would take another 15. Total scam and now when I call the number on their site during their business hours, it say they are closed! Never order anything from Video Professor!

I have been trying to call video professors customer services numbers for over a week and I only get a recording to call back during regular business hours. I have called in the morning and afternoon and many other times. I just got a call from my credit card company and they informed me that money was charged 400 to my account. I can not understand how this company can get away with charging or even taking money out or people's account and not returning it.

I feel this company is giving false advertisement. Their ethics is very undesirable and I would never recommend this company to any of my family, friends or even associates because they give false information on their internet pages and on their infomercials. We should post this every not just on scam pages but also on Facebook, Twitter and any other internet chat programs to make people aware of the scam that Video Professor is doing to people in this economic recession. People just can not afford to hand money over to people that state their product is wonderful. They charged my credit card company $400.00 and I can not get a hold of them. This is so unfair. I only want an attorney to contact me if there is a suit against Video Professor already started.

On April 4/9/2010 I went to one of those sites offering a free laptop computer. I was almost through when I had to pick one of the options so I could get out there. So I pick video professor. I pick excel because I felt that would help me in the job market. Then a couple weeks went by and I was checking my bank account and they had debited my account $399.90. Every day when I call they are closed.

On April 12, 2010, I received a call from a video professor representative. He told me, they were getting away from the CDs and were offering their softwares online. He told me my account would be charged $0.99 that day. He initially told me the trial period was 10 days. I told him that the time was too short. He gave me another 10 days. Therefore, a trial period of 20 days, which was until May 2, 2010. On April 26, my account was charged for $24.99. I have tried emailing and calling this company to no avail. The phone numbers has a recording that says, our office is currently closed, please call during normal hours. I have called all of their numbers. I want my refund for this charge.

I went online and ordered one of the videos in January 2010. I received the video and never got to try it due to a family emergency. I called to return it 11 days later and was told by John or Johnny that my account had already been charged $398.95. John or Johnny told that if I return the video, my account would be credited $398.95 within 30 business days which would be March 24, 2010.

I returned the video by Federal Express on February 5, 2010 and it was received at Denver, Co. on February 9 at 9:44am and signed for by JJOB. I called several times and spoke to Avis and then again, I called and spoke with Cindy. I called on April 8 and spoke with Sol who put me on hold and came back and told me that his supervisor had escalated my refund and I should receive it in 10 business days which would be between April 22 and 29.

I have been calling 1 800 519 4110 and 1 800 424 0277 since April 28, 2010 and I receive a recording saying that the office is closed, please call back during business hours. No matter what time of day you call you get the same recording.

They somehow got hold of my checking account (No, I did not give it to them.), and they stole $6.95 and then $399.00. This goes back to March 2010. It is almost May, and all I get are lies from them. They will not return calls or refund the money they took. Why are they getting away with this? There are hundreds of complaints! They have over $400.00 of mine! It's a catastrophe on my end when I started bouncing checks because I was $400 short.

I left a message yesterday and after I did that, I went to my bank and explained the situation. The bank offered to help. I advice to contact your bank and make a police report. Just say that that was not the money you agreed to pay. I do not know if my bank is going to be able to get my money back but I think they have a better chance than I do.

This sounds terrible! Yes, you guessed it. Video Professor got me too! I had several fraudulent charges on my account in the wee hours of the morning a couple of months back. I contacted them 3 times and asked all to quickly refund to my bank account. Expect Video Professor for $399.

I didn't even look to see about the $6.95 charge that everyone seems to talk about. But I've been through the first call and was put on hold. They said that I will be refunded in 3-5 days. Then after about 3 weeks, I called again and felt uneasy. I was put on hold again. The representative said again that she spoke with a manager and sorry but will promptly get my refund in 3-5 days.

I demanded a follow up email and yes, I got it and it says "refund" but no credit to my account that was well over there 30-day policy. Now into month 3. I've called there numbers and it says that they are closed all hours of the day.

I've went online and it lists all kinds of Video Professor scams and I emailed Video Professor and explained on April 17. I got no response. But the website says they answer in 3 days, all emails during business hours.

The end result is like what I stated in my letter to Video Professor. I am a single parent and yes, I live check to check and would never order anything without cringing over $50. This is horrible. It's costing me time and energy. I've now had to contact my bank to cancel my credit card which will take approximately 3-4 weeks and cancel any automatic withdrawals.

I am furious to say the least. This is very stressful. I live within my means and work very hard to support my son and am a very prideful mom who is a firefighter. I am very angry that a large company is so dishonest.

I ordered Video Professor, because someone I spoke to over the phone told me that it was $6.95, which I thought was a good price for some learning CDs. So when I checked my account, I seen that they took over $170.00 dollars from my account so I called and cancelled and asked that all my money be put back on my account. So bottom line, I spoke to a representative and she told me that they will put it back by the April 26, 2010. So when I checked to see that it wasn't there, I called them and all day I got this message saying, "we are currently close please call back during business hours," which when I called it was business hours. Can someone tell me what I can do about this situation? I would appreciate it.

I tried the trial but I kept my discs past ten days, therefore my account was charged $400. I then sent my discs back to them which they said they had received. I was told I would receive a full refund in 30 days. After that time had passed, I then called again because I had not received my money. They told me there were some billing difficulties and I would see my money in 10-20 business days.

That time has now gone and I have not seen my money nor can I get a hold of this company any longer. When I called, it just is a recording saying the office is closed and to call back during regular business hours. This company stole money from me. There is nothing more to it. I was not able to pay my rent this month for it was $300 and I never received my $400 that I was promised to have 5 days before.

I too have been scammed by this company. I ordered one of their trial CD's and before I knew it, they had stolen $399 from my checking account. I called the company and they assured me that they would return my money. I called after 30 days (why 30 days?) and they said it would take time to refund my money. They also said, "Oh no, it's 30 working days. You can't count the weekends."

But again, I was assured that I would find my money refunded back to my checking account. So again, I waited the extra days and still there was no money. I'm still waiting and now I can't reach them by phone. There is a message saying they are closed and to call back during regular working hours. This is all day, every day.

Is anyone out there considering a class action law suite? I lost $400 and this is a lot of money. I'm singly, handicapped and have to work for a living. This is a house payment and I want my money back!

Like many others listed here, I signed up for a free trial. In my case, it was linked to a "Free iPad" offer on Facebook that also ended up being a big scam. On 4/8, I managed to get through no problem to the same customer service number that is now continuously saying they are closed when it is during the hours they list as their normal business hours.

I was within the 10 day trial period but they had already charged my account for the $399.95. Even the customer service rep who took my call said "I believe they charged your account early" and spoke to her supervisor. She said "go ahead and keep everything since it was our error, I am escalating this so you will get your refund faster- 5-8 business days," and gave me a reference number for the escalation. I double checked with her and said, "I don't want the CDs, are you sure I will still get the refund even without making the return?" She assured me yes and she was noting the account.

A week later with still no refund, I called back, again got through no problem, and the new rep said she could see that my refund was in progress. I even gave them a compliment because everyone was friendly! I really believed I was going to get the refund. Now, I take everything back and I'm scared that this company is one big rip off. Their website says they've been in business for 20 years and have "A" rating with BBB? How is this possible if we are all having problems with the refunds they offer in writing and verbally? It is now 4/28 and I've been calling for 2 days with the "we are closed" recording. I have also submitted 2 online requests for the refund which their stated policy is to respond within 2-4 days.

I was told my refund was accelerated but the original 30 days went by and then the acceleration period. Now, they are not even answering their 1-800 number. I am worried that they are going to file bankruptcy or have had a history of saying they will refund and then never do hoping you as the consumer will forget.

Just like everyone else I have returned their product and didn't get my money. I was supposed to get my money back in April 4 but didn't receive anything. When I called they told me that they were really behind with the refunds and that I should get it on the 15th, then again on the 20th, and then on the 26th. Well, I called the 26th of April they told me the 27th and today is the 28th and my bank has a $0 balance. They charge me $400 and I am desperate since that money was not even mine. Can someone tell me what I can do? I am only 18 and I have no idea what to do. I have no money in the bank and I am stressing out so much.

I ordered Front Page from Video Professor in January 2010. They charged my account $6.95 on January 25, 2010. I fell prey to fine print and immediately called and spoke with a representative that gave me a return number for a refund. I mailed back the item with tracking. They received it February 16, 2010.

On April 5, 2010: 800-503-3536; a representative said refund took 21-30 days and this was the 33rd day. She said she would escalate refund request and if not refunded in five days, to call again. April 10, I called again and the representative told me that escalation of refund request means I should get refund in 10-15 business days and that the refund request was entered on April 6, 2010. This is the third time I've called and the person I spoke to originally said if it was not refunded in five days, to call back.

I now know I'm being lied to. The person I spoke to on 4/10 listened patiently and repeated that an escalated refund would take 10-15 days at least three times, but would not transfer me to someone I could complain to. Instead she said she would take my name and number, but didn't say what she would do with the information. I told her I was not mad at her but at their customer service. I told her to note my account with my discontent and that I would call back Monday.

Monday, April 12, 2010: I spoke to Jay ** and read my documentation to him. He reiterated the same as the other representatives when I asked him for the truth of the matter. He said that an escalated refund is usually processed and received 15 days after it is escalated. The previous representatives did not convey this to me. He will make a note so the representative(s) can be properly instructed. Fifteen business days comes to April 27. I will continue to track this for final resolution. Note to self: Do not do business with Video Professor again! On April 27, 2010, I called their 800 number and listened to a recording saying the offices were closed. Same recording every time I call. On April 28, 2010: I called with same result.

Well, my husband did the same as all others, thinking he was buying this product for $6.95, but then just days later $399.95 was taken out of our account. We were told we would have the refund within 21-30 business days, and nope we haven't seen the return. I have tried to contact them but as well it keeps saying that the office is closed, I am interested in filing a claim against them. If anyone has any ideas please post back. I am completely frustrated with this as I know many others are as well.

I returned my order on March 13, 2010. I was told I would have to wait up to 30 days for a refund of close to $400, and I tried to contact VP today and all the numbers I could find say the office is closed. Have we all lost our money? Is someone filing a suit against this company? If so, let us all know so we can join in.

I checked out a video photography lesson online from video professor, but did not order it. Ten seconds after closing their site, they called my home. I told their representative, no thank you. He assured me I could try it for free. There was no mention of time, I agreed to try it. I received the program and five days later my bank account was charged $198.00. I called customer service they told me, "Oh no, you only had 10 day trial". OK, I told them I will be returning the program that I didn't even try. They gave me a return number. They have received their product, but I have yet to see my refund. They claim it takes 20 to 30 days to process.

I feel that is wrong, if they can take my money within five days of me getting the program and I have to wait 20 to 30 days from when they receive their product back to get my refund. After seeing all the complaints online, I am worried I will never see my refund. Please post this complaint on your site, so people might do what I did, email Good morning America, ask Chris to investigate. The good professor has yet another enemy in ME. I am disabled, on a fixed income. I wouldn't have tried their product if I knew the time limits or their sense of time. It has been a rough month for my wife and kids.

I ordered the Excel program in Dec. for the price of $9.95 for shipping. A couple of weeks later, I got another program that I did not order in the mail. I was not sure what was going on and again I got another product in the mail that I did not order. I sent it back and again I got another one in the mail. I did not send them back within the 10-day period and my account was not only being withdrawn the $9.95 each time but also $189.95 for each package. For a long time, I could not find a phone number on the web site. This was in Feb.

They charged me $9.95 for each of the 4 shipping and handling total $39.80and $189.95 for each of the 4 packages, a total of $759.80. Naturally my account was overdrawn and I was getting all these insufficient funds added on top of everything else. They said I could only get reimbursed for the last 2 since the first 2 were past the grace period.

I told them I sent the others back and I would be credited back the $179.90 for the last 2, and jit would take 21-30 business days. That was the first part of Mar. I waited the 30 days and called them. They told me they received my returns and that was the 11th of March. They told me it would be 21-30 days from that time, the 11th and I should have it back in my account by the 23rd of April. I'm writing this on the 24th and it is still not in my account.

I ordered the free CD and agreed to a $6.95 shipping and handling. I was surprised with a charged of $399.95. I called to get a refund and was told that it takes 21-30 business days.

I then asked to talk to bookkeeping and was told that they don't take calls. Again, I was surprised! I will call again and hope to get good news.

I have a bounced bank account and had to pay additional bank fees and I'm still paying!

Well, same story, different person. It's supposed to be $6.95 but ends up being $406.90, maybe more! They are supposed to issue a refund in you guessed it, 21-30 business days. After reading all of these posts, I'm afraid I'll never see a refund. I am not working right now and we have $22.00 in our checking account. What am I supposed to do? I have filed with the BBB of Denver, FTC and posted to this site. I guess I'll wait and see if they keep their word. If they do, I will surely post it and if they don't, well I'll post it too. I sure would like to get something done about this terrible injustice. I feel violated.

I was misled into believing the CDs were $6.95 to "try our product". At no time did I see that I was going to be billed $399.95 at the end of 10 days. when I received the next package in the mail for $199.95, I was shocked to say the least. I called, and after some time, they agreed to a refund. I have sent the CDs back, and i am waiting 21-30 days for my money back. I am not working, and would certainly not agree to $600.00 worth of useless products at this time. I am really worried after what I have read on this site. What do we do? I am $600.00 poorer than I already was. I have $22.00 in my checking account, and we are a family of 5.

I posted a complaint the other day. I have not lost as much money as others. But I am wondering is a class action lawsuit against Video Professor and all those involved would get their attention. Is anyone interested in pursuing a class action lawsuit against Video Professor?

I fell for the ten day trial. However, I was never told the ten days started the day the order was placed and not when the product was shipped or arrived at my home. When I called, within the ten days of receiving the product I was told I had "just been billed". It appears by the complaints I have now read that my money may be gone forever. A letter to the Attorney General of Colorado appears to be my next step. I hope others will follow. I did not receive what was promised and the product, trial and process was misrepresented.

In December, I did a 10 day trial for $6.95. It came with a Protect Yourself Online CD and two bonus CDs: Internet Media Recorder and Anytime Organizer. It took 7-10 business days for me to receive the lessons in the mail, so they gave me an extension (until January, 15) so that I would have time to try the lessons. So I gave the CDs a try.

The lessons were something I could have taught myself. I figured I didn't need the CDs so I called to cancel on January 13. The operator told me I would need to just send back 1 CD Protect Yourself Online along with the return number that she would give me at the end of the call. She told me the $6.95 paid for the 2 bonus CDs so those were mines to keep and that I would be charged $389.95 for the Protect Yourself Online CD if they hadn't received it within 10 days.

I mailed the CD back that week and thought no way will I pay $389.95 for one CD that was worth crap. As soon as I received my income tax a whole month later (February 18), I saw that I was a little short when I got the return. So I checked my account and find that Video Professor was taking $389.95 out. I quickly called them to see why because I sent the CD back.

They told me they had not received my CD and that's why I was being charged. I call back the next week and they tell me they received my CD on February 24 and that it would take 21-30 business days to process a refund. I was confused as to why it would take so long to get my money back that they stole from me. I still don't have my refund until this day and when I call them to check on the status of my refund, they tell me it's going to take another 3-5 or 10-15 business days.

This company needs to be shut down because this is ridiculous they are stealing people's money. I'm in between jobs right now and need my money while I'm looking for work.

My wife want to try to get a free laptop in the website promise her if she try two of 20 products and she will get a computer, she decided to try Netflix and Video Professor. Netlix offered a 14 days trial and Video Professor offer a free trial but 10 days later, I took a look on my account and 399.95 was taking off my account. I give them a call, my name is not in it, they couldn't help me. I told my wife to call, they try to sell us more. Anyways, they told my wife to return it to them. I did 10 minutes later was in the way, 5 days later, we call back. Now, they telling us we have to wait 30 days more. I'm unemployed right now, living of my savings.

On January 18, 2010, I received a call from a sales agent named Kevin at Video Professor. He told me I could have a free 30-day trial of an eBay CD lesson. He added another free 20 days for me to use the CDs. I received the CDs on January 26, 2010. This began my 30-day free trial. Two weeks later, I got a call from my bank that I have been charged $189.00 for these products, which caused a couple of my checks to bounce. I then in turn began calling Video Professor to get a refund.

On February 22, 2010, I called Video Professor and cancelled the order. I sent the CDs back as instructed and was within my 30-day free trial period. I was told that once they received my CDs, my money would be refunded within 30 days. The CDs were received by Video Professor on February 26, 2010. I have called every week expecting to get a refund and every week, I am told it will be another week. Now when I called today, I was told it will be April 9, 2010. I am fed up with these people that do not tell the truth about what they are doing. For over a month now, they have held my money that does not belong to them.

In the beginning, they told me 30 days. Now, I am told it is at least 21-30 business days. Each time I call, I get a different story and a different date. I do not believe their business practices are fair for the consumer. The phone representatives tell something different from the person before them. I do not want to wait another two weeks to get paid. Please advise as to what my next step is or I will get an attorney. I called them again on the 30th business day, April 9th and was told that it would take another 3-5 business days for the refund to be processed. I am fed up and want my money back.

My husband ordered the "free" video in September. We started to receive other videos that he did not order. He tried to call the company, but he couldn't get through. He got through once and left a message. They never called him back. He then called our Discover card, and he got them to credit us for 1 DVD. My husband returned the other videos on 2/4/10. They did receive them, but since they were "not authorized" to send back, they did not refund our money. So far, they charged our credit card over $1300.00. We are to call back in 5-7 business days.

They claim they sent me 2 packages and charged me for the fist package which is windows XP 379.00 US dollar and for the second package, they charged me 189.95 US dollar which I did not receive the second package and when I call them why I got charged, their respond is since I did not respond within 10 days, that is why they charge me that amount! What a scam! They charged me about 480 dollars for nothing? Who gives that money for free? They are living off people by scamming! Shame on them!

My husband and I thought it would be good for our careers to become more familiar with Microsoft Excel. We remembered the Video Professor TV commercials and figured it couldn't hurt to check it out, so we searched and found the website. I clicked on the button called "Get your free CDs." This takes you to a page that says "Get your FREE computer learning trial today." It then requests all of your personal information and the product that you want. Now that we have been scammed, when I return to this portion of the site, I do see on the left of this page where it explains that you will receive later charges. But either this explanation was not there when we ordered the discs or we did not notice it because we were not yet concerned about reading the "fine print" since we were not yet asked to make a financial commitment.

After filling out our personal information, we were taken to our "order summary," which lists the 3 Excel discs and free next to each disc. Under the adding line, it said: subtotal $0.00; shipping and processing $3.69, and finally, total, $3.69. Since the "order summary" showed that our "total" was $3.69, we felt comfortable entering our credit card number. This "order summary," however, was misleading. We believe it was intentionally misleading since the much larger charge is not included in the "order summary," and is explained as a side note within a very confusing paragraph. When we noticed the $389 charge to our account, we called Video Professor and told them that we believe their website is intentionally misleading. We were told to simply mail back the discs (at our expense) and within 30 days we would receive the $389 refund. Luckily, I paid for a confirmation delivery with USPS, so I at least have that proof. When it had been 30 days since I had mailed the discs, I again called customer service to see why we had not received our refund.

This time I was told that the refund would not actually be in our account for 21-31 days from the date that they received the discs. This seemed very odd to me since any legitimate business will tell you 7-10 business days. So I asked the operator to please double check to make sure that we would be issued a refund. She said that yes, a refund was being processed, and yes, we should receive it within 21-31 days. When I asked her why it took so long, she said she didn't know why and that this was just what she had been told to tell customers. Well, today is now day 31 and after reading about the experience that others on this site have had with receiving their refund, I am beginning to see that we have now been scammed twice!

The consequences that have happened to my husband and I are similar to those that many experience when their money is unexpectedly taken from them: bank overdraft charges, reconnection fees, and late bill payment fees. The worst consequence for me, however, is that I have Lyme disease and for a month I could not afford my medication. Mr. S. pursues a lawsuit against his former customers because he doesn't like what they have to say about his "business model." He can afford to do this because he has, in my opinion, syphoned large amounts of money from unsuspecting people by intentionally misleading them into thinking that his product is "free"($389 multiplied by just 5,000 customers is $1,945,000 and this is only the 1st months charge). He makes this claim in his infomercial and on his website; it does in much smaller print explain the larger fees, but not where it lists what will be billed to your credit card, but rather in the "How it Works" section. What person would think "Oh, I had better read the "How it Works" section to make sure I will not be charged excessive amounts of money," especially when in your "Account Summary" where it says "FREE" next to each of the 3 discs.

I realize that he's not Madoff, but to some of us average folk, $389 (not including the shipping and return costs) is an inordinate amount of money to suddenly find missing from your bank account. I guess we can only hope that there is a lawyer out there who is kind enough to take on a class action suit against Video Professor because while Mr. S. can afford to sue hundreds of bloggers for simply practicing their first amendment rights. I and many others are trying to figure out how we will pay next month's rent, utilities, and medical expenses now that we are many hundreds of dollars in the hole thanks to Mr. S' company.

Video Professor illegally debited my bank account $389.00 in February. They promised me a full refund within 30 days and never delivered even though they received all of their videos back. This illegal debit caused me financial hardship as well as the time and pain it has taken me to try to recoup this loss.

I filed a complaint about being charged $399.95 for the $6.95 eBay video I ordered. Please know that they emailed me and said they were refunding the $399.95 to my Credit Card. I just want you to know that they did come through and I want to give them a big thanks for that!

Ordered the eBay lesson for $6.95. Received it and was charged $6.95 plus $399.95. I could have hired a tutor to teach me eBay for that. This is a blatant rip off and these people should be prosecuted! Missed a credit card payment because of this charge. Naturally that will show up on my credit report.

I had watched the Video Professor Ad for years and finally decided to try it. I ordered online and got a large package of discs and materials. I read the letter from the CEO and founder and then opened one of the enclosed packages "Learn eBay". Followed instructions and got what I needed out of the program.

When I opened my credit card statement, not only was I billed $6.95 but also $399.95! I immediately called them to complain, since I thought I was getting something for $6.95. He told me it was only when you called in did you get the $6.95 disc. When you ordered online you got the whole package and had 10 days to return or were billed the $399.95. He referred me to page 3 of one of the several folders included called Quick Start Guide, which I never opened. In small print, on page 3 it says $399.95.

This seems like very misleading advertising, since all along, I thought I was getting a CD for $6.95. I should have been more careful about what I was buying but, I thought $6.95. They said they would give me a "partial credit". On top of this they sent me another whole package of CD's which I never ordered, which I immediately sent back. Must have been a small print somewhere about sending me more stuff too! They charged me $6.95 and probably would have charged me another $399.95 if I didn't return it immediately.