Top Tier Solar Solutions Reviews

After getting about 5 or 6 of these texts, I finally took them up on the offer to hear them try and scam me. The following day, the representative showed up, took photos of my meter, Enphase Combiner box, and the solar panels (there was no audit and I knew there would not be). The rep then came into my home and said that NC Duke Energy did away with 1:1 Net Metering at the end of 2025 and I was now enrolled in the new program that she called, “Net Billing” (Incorrect – Changes to the NC Duke 1:1 Net Metering program do not take place unto Jan. 1, 2027 for NC customer installed prior to 10/1/2023 and it actually called “Bridge Net Metering”).

She then tried to sell me an overpriced battery ($25,900) for the next hour; she told me the battery would supply my home with ALL the energy I needed at night due to the new Duke Energy “Net Billing” program. She said with this battery, I will never pay NC Duke Energy another dime because of the battery! I asked if it would handle heavier loads like my AC, heat, etc., she said yes it will give you 10,000 kw’s of back-up power and you do not need to worry about running out of power (yet another lie and not to mention impossible unless you buy 1,000 batteries – but rather, the truth is that it will only supply me with 10.08 kwh – Enphase Encharge 10 Battery).

I asked about the specific specs of the battery and she said, “I am not an engineer” (you do not need to be an engineer to know basic specs). I asked about the warranties, and she said that they match the one that I had from my previous installer – She said since my system is 3 years old, I would have a remaining warranty of 20 years all-encompassing solar, labor, parts, service, and battery – HUGE red flag). I then asked to get a quote, and she said we will get you prequalified and I said no, I pay cash and you do not need to do a prequal / application for cash.

I then had to sign to get a copy of the quote / proposal (HUGE red flag) but went ahead and did so as I knew what was about to happen. Get ready for it… I then not only got the quote, but I also received a contract / agreement as well (they applied my signature meant for the proposal to the agreement / contract – ILLEGAL!). I was not worried though as I sent in the cancelation the next day (I was already prepared for this to happen). Then she said I would be contacted Monday or Tuesday for a welcome call and said to have a copy of my NC Duke Energy Bill, Homeowners Declaration page, and copy of my Homeowners Insurance. I explained that I would not have an answer until the following Friday, but she said that was fine as they like to get ahead of everything.

My one and only overall goal for Top Tier to visit my home and I planned to keep up the charades as long as I possibly could to keep her from taking advantage of another customer who possibly didn’t know it was a scam. The reason I know about how the “system audit” visit would go, the NC Duke Program actual start date, battery specs, etc. is because I work in the Solar Industry! I know, live, and breathe solar, batteries, warranties, and the NC Duke Energy programs each and every day. This lady should not be selling solar, batteries, or warranties as she absolutely knows nothing about whatsoever.

Again, stay the hell away from This company! I have filed complaints with the following companies, and I encourage everyone that has been contacted by these scammers to follow suit: BBB, NC Attorney General, FCC, Consumer Affairs, and many others. I have fielded many calls from customer associated with the company I work for as well as many others that I have worked with in the past… I simply tell them to hit “STOP” on the texts and file complaints about Top Tier.

When Top Tier comes out to do the fake “system audit” and they see that you already have a battery, they walk away when you are not paying attention or around as they know they will not make a sale. It is obvious that the owner of the company does not care what game they are scamming people out of as long as he hits his goals. I am disgusted that this company is still in business and giving the industry a bad name.

My son had to tell them at least ten times he wasn't going to be making any decision today, their consultant actually looked shocked at being told "No", like it was a brand-new word to her. They ultimately double-teamed up on us with a call to 'her boss', and my son---the actual homeowner, and my husband, had to show their consultant firmly out the door after ending the call with the 'boss' ---who was insanely pushy and rude. My son thought it was a deliberate tactic to send the pretty woman out to the house to 'soften' him up before getting the bossman on the phone. I wonder how many other customers they've pretty much bullied into buying their battery. The actual solar panels? They work I guess, but you pay a pretty penny for every single one. There is only some degree of protection from power companies raising their rates. If you do solar, I wouldn't advise Top Tier.