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McDonald’s to automate its drive-thru lanes under new tech partnership

The move is the latest in the company’s attempt to modernize

09/11/2019 | ConsumerAffairs

By Sarah D. Young

Sarah D. Young has been a columnist for a blog ...  Read Full Bio→

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As part of an effort to modernize its restaurants, McDonald’s will be adding artificial intelligence features to its drive-thru lanes. 

The restaurant chain announced on Tuesday that it’s acquiring tech startup Apprente, which has for the past two years been working on building a “voice-based conversational system that delivers a human-level customer service experience.” 

Applied to McDonald’s drive-thrus, Apprente’s technology -- which understands different accents and m...

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McDonald’s adding international menu items at U.S. restaurants

The limited-time promotion capitalizes on interest in international food

05/09/2019 | ConsumerAffairs

By Mark Huffman

Mark Huffman has been a consumer news reporter for ConsumerAffairs ...  Read Full Bio→

Email Mark Huffman  Phone: 866-773-0221
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When you walk into your local McDonald’s this summer, you might be able to sample the flavors of Europe and Asia.

McDonald’s, after all, is a global company with stores in dozens of countries. And those international outlets usually serve at least one menu item unique to that country.

Starting June 5, participating U.S. McDonald’s will offer some of these international favorites, along with Big Macs and Egg McMuffins.

“We know our U.S. customers are curious about McDonald’...

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McDonald's gets rare praise from Consumers Union

Consumer organization says chain delivered on antibiotic-free promise ahead of schedule

08/01/2016 | ConsumerAffairs

By Mark Huffman

Mark Huffman has been a consumer news reporter for ConsumerAffairs ...  Read Full Bio→

Email Mark Huffman  Phone: 866-773-0221
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PhotoIt's not often that Consumers Union praises a fast food company, but the policy and advocacy division of Consumer Reports says McDonald's deserves a pat on the back for meeting its pledge to stop selling chicken that had been given medically important antibiotics.

In fact, the group says the fast food company met its commitment sooner than it had promised.

In praising McDonald's, Consumers Union called on Yum Brands to take the same step, demanding that meat and poultry suppliers limit or discontinue antibiotics use. It says the Centers for Disease Control and Prevention (CDC) has warned that too much use of antibiotics makes the drugs less effective against bacteria.

'Reckless overuse'

“The reckless overuse of these critical medications on healthy livestock is contributing to our antibiotics resistance crisis,” said Jean Halloran, Director of Food Policy Initiatives for Consumers Union.

She said McDonald’s has proven that it’s possible to eliminate antibiotic use on a large scale without affecting supply.

“We urge Kentucky Fried Chicken and other fast food restaurants to follow McDonald’s lead and make the same commitment to public health,” she said.

McDonald’s is several months ahead of schedule. When it announced it would phase out antibiotics in its chicken, it promised to do so by March 2017. Chik-fil-A, which sells more chicken than any fast food chain, says it will stop sales of poultry raised on antibiotics by 2019.

Animals given 80% of U.S. antibiotics

Consumers Union says about 80% of all the antibiotics used in the U.S. are not consumed by humans but by animals. The drugs are used to make the animals grow faster, and also to help keep them free of disease. When humans consume the meat, they're getting some of the antibiotics.

The CDC is leading efforts to reduce the use of antibiotics, both by prescription and in livestock. The health agency says at least two million people a year in the U.S. become infected with bacteria that are resistant to antibiotics. Of those, it says at some 23,000 people die.

It's not often that Consumers Union praises a fast food company, but the policy and advocacy division of Consumer Reports says McDonald's deserves a pat on the back for meeting its pledge to stop selling chicken that had been given medically important antibiotics.

In fact, the group says the fast food company met its commitment sooner than it had promised.

In praising McDonald's, Consumers Union called on Yum Brands to take the same step, demanding that meat and poultry s...

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Disney Dumps McDonald's

Meals Won't Be As Happy

05/08/2006 | ConsumerAffairs

By Mark Huffman

Mark Huffman has been a consumer news reporter for ConsumerAffairs ...  Read Full Bio→

Email Mark Huffman  Phone: 866-773-0221
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Mickey Mouse and Ronald McDonald are going their separate ways. After a ten year joint marketing agreement, Walt Disney Company said it will not renew its arrangement with McDonald's to provide promotional figurines for the restaurant chain's Happy Meals.

The last Disney Happy Meal promotion will be this summer, with the release of "Cars and Pirates of the Caribbean: Dead Man's Chest."

Disney isn't giving a specific reason for the breakup, but the Los Angeles Times quotes a number of high-ranking company sources as saying Disney would like to put some distance between itself and McDonald's menu offerings, increasingly being blamed for obesity.

The Times also quotes a source at rival studio DreamWorks as saying studio executives are having second thoughts about a deal with McDonald's to promote "Shrek 3," set for release next year. Shrek is, after all, a little on the hefty side.

McDonald's, feeling the heat from nutrition advocates, recently launched a campaign to educate its customers about healthy food choices.

Eric Schlosser, author of "Fast Food Nation," told the Times that McDonald's has it within its power to reduce the flak it's receiving. "The obesity issue would be irrelevant if the food in the Happy Meals was healthy," he said.



The last Disney Happy Meal promotion will be this summer, with the release of "Cars and Pirates of the Caribbean: Dead Man's Chest."

Disney isn't giving a specific reason for the breakup, but the Los Angeles Times quotes a number of high-ranking company sources as saying Disney would like to put some distance between itself and McDonald's menu offerings, increasingly being blamed for obesity.

The Times also quotes a source at rival studio DreamWorks as saying studio execut...

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McDonald's decides to phase out wraps

The items were never quite the hit with millennials or healthy eaters

04/14/2016 | ConsumerAffairs

By Christopher Maynard

Christopher Maynard is a New York-based writer and editor who ...  Read Full Bio→

Email Christopher Maynard 

There are a couple of strategies that most fast food places use in order to stay relevant and in the consumer eye. One, obviously, is to offer rock bottom prices that attract consumers who are looking for a deal. Another is to create a new menu item or offer that appeals to a certain consumer group that the company is looking to tap into.

Unfortunately, it seems that the second strategy didn’t exactly pay off for McDonald’s. According to a Bloomberg report, the company i...

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McDonald's looks to test new breakfast Happy Meals

If approved, it would be the first change to Happy Meals in over 30 years

09/23/2016 | ConsumerAffairs

By Christopher Maynard

Christopher Maynard is a New York-based writer and editor who ...  Read Full Bio→

Email Christopher Maynard 

Earlier this year, we reported that McDonald’s had begun winning back customers. Its global sales were rising, and new initiatives like using fresh ground beef in burgers and offering all-day breakfast had consumers buzzing.

Now, the chain hopes to capitalize on yet another idea. The company has announced that it will be testing breakfast Happy Meals during morning hours at some locations in the Tulsa area. The kid-friendly option is reported to come in a few different o...

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Brazilian McDonald's Manager Wins Obesity Lawsuit

Employee said that food sampling, free lunches made him pack on 65 pounds

11/02/2010 | ConsumerAffairs

By Jon Hood

Jonathan Hood is a New York City attorney who practices ...  Read Full Bio→

Phone: 866-773-0221

McDonald's has lost a high-profile obesity lawsuit, with a Brazilian court ordering the fast food giant to pay $17,500 to a former manager who says he gained 65 pounds while working at a franchise.

The employee, whose identity was not made public, said he went from around 155 to 231 pounds during his time with the company. The plaintiff said that the random presence of "mystery clients" -- who are tasked with visiting franchises and evaluating their food quality, cleanliness and customer service -- made him feel obliged to sample the food every day.

He also scolded McDonald's for offering free lunches to its employees, charging that those meals -- which consisted mostly of hamburgers, French fries and ice cream -- increased his daily caloric intake.

Follows CPSI suit

The suit is further evidence that obesity-related litigation is still going strong, despite criticism that such suits absolve consumers of the responsibility of making healthy choices. In June, the Center for Science in the Public Interest (CSPI) served McDonald's with notice that it would file suit against the company unless it stopped selling its famed Happy Meals, which CSPI called "unhealthy junk food."

CSPI said that McDonald's "make[s] parents' job nearly impossible by giving away toys and bombarding kids with slick advertising," and compared it to a "stranger in the playground handing out candy to children."

In a sharply-worded response written in July, McDonald's CEO Jim Skinner said that "the public does not support [the] lawsuit," adding that "parents, in particular, strongly believe they have the right and responsibility to decide what's best for their children, not CSPI. It really is that simple."

True to its word, CPSI announced last month that it was proceeding with the suit.

Previous class actions

In 2005, McDonald's agreed to pay $7 million to the American Heart Association as part of a settlement concerning its use of trans fats in its food. It also agreed to pay $1.5 million for a public advertising campaign telling the public of the dangers posed by those fats.

And in 2008, a judge allowed a class action by consumers who alleged that McDonald's food made them obese to proceed, overturning a lower court's dismissal of the case. That action, Pelman v. McDonald's, alleged that "certain [McDonald's] foods [are] substantially less healthy than represented."

The lead plaintiffs in that case, Ashley Pelman and Jazlyn Bradley, both minors, brought suit on behalf of all consumers who bought and ate McDonald's food from franchises in New York. Their suit alleged that the food increased consumers' chances of developing "obesity, diabetes, coronary heart disease, high blood pressure, elevated cholesterol intake, and/or other detrimental and adverse health effects and/or diseases."

McDonald's is considering whether to appeal the Brazilian ruling, which was issued by Judge Joao Ghisleni Filho in Porto Alegre, in southern Brazil. In a statement, the company stressed that it "offers a large variety of options and balanced menus to cater [to] the daily dietary needs of its employees."

Perhaps the plaintiff should have spent more time taste-testing the salads.

McDonald's has lost a high-profile obesity lawsuit, with a Brazilian court ordering the fast food giant to pay $17,500 to a former manager who says he gained 65 pounds while working at a franchise.

The employee, whose identity was not made public, said he went from around 155 to 231 pounds during his time with the company. The plaintiff said that the random presence of "mystery clients" -- who are tasked with visiting franchises and evaluating their food quality, cleanlin...

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McDonald's parasite outbreak sickens nearly 400 people

The number of affected individuals continues to rise

08/03/2018 | ConsumerAffairs

By Kristen Dalli

Kristen Dalli is a New York native and recent graduate ...  Read Full Bio→

Last month, news broke that over 100 people in Iowa and Illinois had gotten sick due to a parasite found in McDonald’s salads. A week later, that number jumped to 163 sick individuals in 10 states, with three hospitalizations.

Now, the number of people who have reported illness in response to the parasite continues to grow. The Food and Drug Administration (FDA) reported an additional 105 cases -- bringing the total number to 395 affected individuals across 15 states. Si...

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McDonald’s announces plan to cut antibiotic use

The fast food giant is aiming to prevent medically important antibiotics from being used in its beef supply chain

12/12/2018 | ConsumerAffairs

By Sarah D. Young

Sarah D. Young has been a columnist for a blog ...  Read Full Bio→

Email Sarah Young 

McDonald’s has unveiled its plans to reduce the use of antibiotics in its beef. The fast food chain said Tuesday that it will take two years to decide how much of the antibiotics that are important to human health it can cut from its beef supply.

Ultimately, McDonald’s is aiming to address concerns about the overuse of antibiotics. The World Health Organization (WHO), the FDA, and the Centers for Disease Control and Prevention (CDC) have all stated that they consider an...

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McDonald's new McGold Card contest offers winners free food for life

The contest is aimed at boosting online sales

08/10/2018 | ConsumerAffairs

By Kristen Dalli

Kristen Dalli is a New York native and recent graduate ...  Read Full Bio→

McDonald’s is hosting a new contest that will reward lucky winners with the McGold Card. The card is valued at $52,350 and entitles the winner to two free meals per week for 50 years. The contest starts today (August 10th) and runs through August 24th.

To enter the contest, consumers must use McDonald’s mobile ordering system. According to the contest website, users place their order on the McDonald’s app, pay using any major credit card, and once the meal has been picke...

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McDonald’s to acquire tech company to personalize drive thru menu displays

Dynamic Yield will help the company increase personalization and improve the customer experience

03/26/2019 | ConsumerAffairs

By Sarah D. Young

Sarah D. Young has been a columnist for a blog ...  Read Full Bio→

Email Sarah Young 

As part of a larger effort to modernize its stores and better compete in the fast-food industry, McDonald’s has announced that it plans to purchase a technology company called Dynamic Yield.

The deal is valued at $300 million, people familiar with the matter told the Wall Street Journal, making it the chain’s biggest acquisition since buying Boston Market in 1999 for $173.5 million.

Dynamic Yield will help the fast-food giant personalize its drive-thru experience through ...

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McDonald's rolls out fresh beef in select burgers

The chain is targeting consumers who want quality as well as value

03/06/2018 | ConsumerAffairs

By Mark Huffman

Mark Huffman has been a consumer news reporter for ConsumerAffairs ...  Read Full Bio→

Email Mark Huffman  Phone: 866-773-0221
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In another sign that the burger war is heating up, McDonald's is launching the use of fresh ground beef in its Quarter Pounders and other signature sandwiches. Fresh beef is already being used in about 3,500 U.S. restaurants. The chain plans to extend that to 14,000 locations within the next two months.

Competing hamburger chain Wendy's has advertised the fact that its ground beef is "fresh and never frozen," comparing itself to an unnamed hamburger chain that uses froze...

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McDonald’s shuts down New York restaurant following food poisoning outbreak

Customers reported getting sick after eating breakfast sandwiches from a location in Jamestown, New York

08/24/2018 | ConsumerAffairs

By Sarah D. Young

Sarah D. Young has been a columnist for a blog ...  Read Full Bio→

Email Sarah Young 

McDonald’s has shut down one of its locations in Jamestown, New York after 22 individuals reported becoming ill with common symptoms of food poisoning.

The customers who became ill said they had eaten various breakfast sandwiches from the establishment between August 4 and August 21, the New York Department of Health said on Thursday. Symptoms reported included nausea, vomiting, and diarrhea.

"McDonald's is fully cooperating with this investigation and is readily followin...

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McDonald's removes artificial preservatives from its burgers

Artificial flavors and colors have also been banished

09/27/2018 | ConsumerAffairs

By Mark Huffman

Mark Huffman has been a consumer news reporter for ConsumerAffairs ...  Read Full Bio→

Email Mark Huffman  Phone: 866-773-0221
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McDonald's says hamburgers served in its U.S. restaurants will not use any artificial preservatives, artificial flavors, or colors. The only exception is the pickle, which customers can skip if they prefer.

The fast food chain says it's part of its "food journey" and affects all 14,000 U.S. locations. The change affects the McDonald's hamburger, cheeseburger, double cheeseburger, McDouble, Quarter Pounder with Cheese, Double Quarter Pounder with Cheese, and Big Mac.

“From...

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McDonald's to give away kids' books with Happy Meals

Self-published masterpieces emphasizing the importance of good nutrition

10/10/2013 | ConsumerAffairs

By Jennifer Abel

PhotoSince our name is Consumer Affairs rather than Corporate Affairs, we generally focus on offering [hopefully] useful advice to consumers, and let the marketing departments of wealthy multinational corporations fend for themselves.

But today we’ll make an exception just long enough to advise McDonald’s: “Your attempts to sell yourselves as the go-to place for health-enhancing, educational kidstuff are getting embarrassing.”

Get this: a couple weeks ago, McDonald’s announced that it would stop advertising soda as the default drink option for children’s Happy Meals. Instead, it would try pushing milk, water or juice alongside a new marketing campaign to include “packaging innovations and designs to generate excitement for fruit, vegetable, low/reduced-fat dairy, or water options for kids.”

That, presumably, has something to do with this week’s announcement that McDonald’s will start handing out children’s books along with its Happy Meals.

This won’t be the first time McDonald’s has used books as Happy Meal promotions. In the early 1980s they gave out Little Golden Books, fun titles like Tom and Jerry’s Party and The Monster at the End of this Book. We actually had some of these books as children, and remember them being extremely funny by childish preschool standards—though we’ll admit that, for parents, the books probably lose their allure around the 357th or 358th time your kid demands you read them.

Fortunately, that shouldn’t be a problem with the latest round of Happy Meal book offerings. Rather than already-popular children’s stories, this time McDonald’s will offer self-published books emphasizing the importance of good nutrition.

Here’s what Ad Age had to say about them:

One book, "The Goat Who Ate Everything," is about a goat who has a big appetite and struggles to eat well but eventually learns to eat smart. Another, "Deana's Big Dreams," shows how Deana, the world's smallest dinosaur, grew tall by eating well.

 McDonalds  Oct. 10, 2013, 6:21 p.m.
Consumers rate McDonalds
Sigh. Healthy eating is genuinely important—you’ll never catch us speaking against a diet rich in healthful fruits and vegetables—but we still believe “Eating healthy doesn’t mean everything you eat has to be Healthy with a capital H,” just being well-educated doesn’t mean everything you read has to be Educational with a capital E.

Maybe McDonald’s would be better off reprising its early-1970s “You deserve a break today” campaign and aiming it at kids, who already have their parents, teachers, school cafeteria billboards and First Lady Michelle Obama constantly reminding them to eat right and worry about getting fat. Sometimes kids deserve a break, too.

Since our name is Consumer Affairs rather than Corporate Affairs, we generally focus on offering [hopefully] useful advice to consumers, and let the marketing departments of wealthy multinational corporations fend for themselves.

But today we’ll make an exception just long enough to advise McDonald’s: “Your attempts to sell yourselves as the go-to place for health-enhancing, educational kidstuff are getting embarrassing.”

Get this: a couple weeks a...

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McDonald's strips sodas from Happy Meals

New healthy-food ad campaign promises to be interesting

09/27/2013 | ConsumerAffairs

By Jennifer Abel

PhotoPre-emptive disclaimer: It’s very very important to eat a healthy, balanced diet containing all necessary vitamins, minerals, simple and complex proteins, sufficient levels of dietary fiber, and other nutritional stuff. Our own personal kitchen is chock-full of healthy ingredients used to cook healthy meals eaten in accordance with a healthy lifestyle. There’s also a big bag of jellybeans, and we’re eating some even as we type this.

Flavored sugar is all they are, with nary a vitamin or mineral to be found in them, and if we tried subsisting on an all-jellybean diet we’d surely develop horrible health problems before too long. But we’re not going to do that; we eat a generally healthy diet, and know that “eating healthy” doesn’t mean “everything you eat has to be Healthy with a capital H.”  So in general, we eat balanced, nutritious meals consisting of capital-H Healthy stuff — and sometimes we indulge on jellybeans, ice cream or greasy, salty fast food.

Meanwhile, McDonald’s is trying to add more capital-H foods to its menu while reducing the number of indulgence products it offers. That’s why it publicly announced its new intention to stop listing soda as a beverage offering on its Happy Meal menu.

Instead, store menus will offer water, milk and juice, and Happy Meals and other foods will feature “packaging innovations and designs to generate excitement for fruit, vegetable, low/reduced-fat dairy, or water options for kids.”

Humans in general — and children in particular — evolved to crave fat and sugar when we were still hunter-gatherers roaming the prehistoric African savannas. Fatty, sugary foods are extremely rare in the wild, and craving these rare, high-energy, high-calorie foodstuffs (along with our ability to turn excess calories into body fat), helped our ancient ancestors survive the epochs when food shortages were a constant threat.

Blame industrial farming

Photo
Early take-out food

Only in the modern era of industrial-scale farming and food production has the average person needed to worry that their diet might contain too much fat or sugar, or too many calories; for most of our time on Earth, humanity’s main dietary problem was getting too littleof these things.

So, anyway, if McDonald’s thinks a marketing campaign can undo five billion years of evolutionary development and make kids crave water and vegetables in lieu of fatty, sugary yum-yums when they’re in the mood for a treat, we wish McDonald’s the very best of luck.

When AdAge wrote about the new McDonald’s soda-downplaying initiative, it quoted a spokeswoman from the Center for Science in the Public Interest who said “Getting soda out of Happy Meals is historic progress that should immediately be adopted by Burger King, Wendy's, and other chains. Soda and other sugar drinks are leading promoters of obesity and diabetes and one day it will seem crazy that restaurants ever made this junk the default beverage for kids.”

Perhaps. Or perhaps one day it will seem crazy that a grown adult makes no distinction between “drinking soda” and “drinking nothing but soda.” It’s just like jellybeans: neither is a capital-H Healthy food, but both can certainly exist in a healthy diet.

Of course, the CSPI has been opposed to McDonald’s and other fast-food outlets for a long time. In 2010, it tried (unsuccessfully) to sue the company and force it to stop handing out toys along with its Happy Meals.  CSPI spokesman Michael Berman insisted that putting toys in a Happy Meal (or doing anything else which might convince a child to eat something that isn’t Healthy with a capital H), is “as inappropriate and anachronistic as lead paint, child labor and asbestos.”

See? If it’s not Healthy with a capital H, it may as well be outright poison, and thus according to the CSPI, the next time your kid asks you for a Happy Meal so she can have the cool toy inside, it is not inappropriate to feed her lead paint instead. They’re practically the same thing.

Pre-emptive disclaimer: It’s very very important to eat a healthy, balanced diet containing all necessary vitamins, minerals, simple and complex proteins, sufficient levels of dietary fiber, and other nutritional stuff. Our own personal kitchen is chock-full of healthy ingredients used to cook healthy meals eaten in accordance with a healthy lifestyle. There’s also a big bag of jellybeans, and we’re eating some even as we type this.

Flavored sugar is all they are, with n...

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McDonald's to use fresh beef over frozen patties by mid-2018

The company is going back to basics and improving its burger game

03/31/2017 | ConsumerAffairs

By Christopher Maynard

Christopher Maynard is a New York-based writer and editor who ...  Read Full Bio→

Email Christopher Maynard 

PhotoMcDonald’s has been attempting to go back to the basics to rework its fast food image. Earlier this month, the company announced that it would be catering to existing customers by focusing on hamburger sales, instead of selling wraps and other healthier products to draw in new customers.

Now the chain is doubling down on its burger approach. In an announcement made Thursday, the company said that it would be transitioning from using frozen patties to fresh beef in the majority of its restaurants by mid-2018. The change will augment other modernization efforts, such as using ordering kiosks and providing mobile payment options.

“Today’s announcement is part of a continuing food journey for McDonald’s,” said McDonald’s U.S. President Chris Kempczinski.

Photo
Photo via Twitter

Fresh beef

This isn’t the first time that McDonald’s has talked about using fresh beef to make its burgers. About a year ago, the company started testing the idea in 14 restaurants in the Dallas area, saying that if consumers liked it then they would consider rolling it out nationally.

That program eventually expanded to hundreds of restaurants in the Dallas area, and consumers were happy to see that the change did not overly affect prices, according to the New York Times. While McDonald’s spokeswoman Becca Hary pointed out that prices will ultimately be set by franchise owners, she stated that the company did not expect consumers to feel much burden.

“We do not anticipate there will be any significant impact on price when this sandwich rolls out nationally,” she said.

Catering to customers

While they may be responsible for setting future prices, some franchise owners have expressed concerns about switching from frozen patties. They point out that freezing their product is a good way of killing pathogens like E. coli, and that using fresh beef increases the risk of possible contamination.

Despite that risk, McDonald’s seems to be running with its new identity of giving the customers what they want. Hary said that if the fresh beef change goes well, then changes to other items could be just around the corner.

“[McDonald’s will] continue to look at the rest of the menu based on what the customers are asking for,” she said. 

McDonald’s has been attempting to go back to the basics to rework its fast food image. Earlier this month, the company announced that it would be catering to existing customers by focusing on hamburger sales, instead of selling wraps and other healthier products to draw in new customers.

Now the chain is doubling down on its burger approach. In an announcement made Thursday, the company said that it would be transitioning from using frozen patties to fresh beef in the ma...

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More McDonald's News Articles

Page Content

  • McDonald's gets rare praise from Consumers Union
  • Disney Dumps McDonald's
  • McDonald's decides to phase out wraps
  • McDonald's looks to test new breakfast Happy Meals
  • Brazilian McDonald's Manager Wins Obesity Lawsuit
  • McDonald's parasite outbreak sickens nearly 400 people
  • McDonald’s announces plan to cut antibiotic use
  • McDonald's new McGold Card contest offers winners free food for life
  • McDonald’s to acquire tech company to personalize drive thru menu displays
  • McDonald's rolls out fresh beef in select burgers
  • McDonald’s shuts down New York restaurant following food poisoning outbreak
  • McDonald's removes artificial preservatives from its burgers
  • McDonald's to give away kids' books with Happy Meals
  • McDonald's strips sodas from Happy Meals
  • McDonald's to use fresh beef over frozen patties by mid-2018

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