McDonald's News

Since the beginning of the pandemic, restaurants have generally streamlined their menus to increase efficiency during challenging times. McDonald’s is bucking that trend to start 2021 by adding three new chicken sandwiches to its lineup.

Since Popeye’s created a social media sensation in 2019 with its chicken sandwich, chicken increasingly appears to be what draws customers to fast-food restaurants. Though the pandemic is still raging, McDonald’s appears to be preparing for its end while offering up more “comfort food” to help customers get through it.

Linda VanGosen, McDonald’s vice president of menu innovation, said the new menu items are a response to customer feedback.

“We’re confident all chicken fans – from traditionalists to spice enthusiasts – will discover a new menu favorite they’ll come back for time and time again,” she said.

While it’s basically one chicken sandwich, McDonald’s says it will be available in three versions at participating locations starting Feb. 24. The three sandwiches are:

• Crispy chicken sandwich

• Spicy chicken sandwich, with spicy pepper sauce

• Deluxe chicken sandwich, with lettuce, tomato, and mayo

Better chicken sandwich part of the strategy

McDonald’s has actually regained some lost ground during the pandemic, thanks to its existing drive-thru operation and quick pivot to delivery. In 2019, the company told shareholders that it needed a better chicken sandwich to win back customers.

Indeed, the entire industry appears to be in hot pursuit of chicken leader Chick-Fil-A and 2019’s sensation Popeye’s. In October, Wendy’s got a head start on McDonald’s with the rollout of its Classic Chicken Sandwich, with what it said was an improved chicken fillet.

In fact, Wendy’s announced that chicken upgrade would go into its complete line of chicken menu items. Meanwhile, KFC is said to be test marketing a new, premium chicken sandwich.

McDonald’s is giving away food for the holidays. Every day from Monday, December 14, through December 24, the fast food icon is offering daily deals on menu items that feature favorite holiday characters from TV and film.

“After a year like 2020, I think we could all use some extra cheer this season,” said McDonald’s U.S. Chief Marketing Officer Morgan Flatley. 

Before you schedule a family trip to McDonald’s in hopes of taking advantage of the free feeding frenzy, you should know that each daily-promoted menu item requires a $1 minimum purchase -- and the purchases have to be made through the “deals” section of the McDonald’s app.

However, in a nod to Santa, a 2-pack/3-pack of chocolate chip cookies will be available completely free on Christmas Eve, no minimum purchase required.

The daily deals

As you’ll see, McDonald’s daily deals all have some sort of a connection to a character in a classic holiday movie or TV episode. Here’s the list: 

Dec. 14: The Griswolds, free Double Cheeseburger. Note: The company did not list any exceptions for Cousin Eddie or his “tenement on wheels,” nor did they say if Clark Griswold might be dropping by with free eggnog refills.

Dec. 15: The Abominable Snowmonster, free Big Mac

Dec. 16: Grinch, free Egg McMuffin

Dec. 17: John McClane, free McDouble. This tie-in is a bit of a stretch, but John McClane was the role Bruce Willis played in ‘Die Hard,’ which opened up with Willis traveling to Los Angeles to attend a Christmas Eve party.

Dec. 18: Rudolph, free medium Fry

Dec. 19: Gizmo, free 6-piece McNuggets. By the way, Gizmo is that furry little pet Billy’s dad gave him for Christmas in the ‘Gremlins’ movie.

Dec. 20: Buddy the Elf, free Hotcakes

Dec. 21: Scrooge, free any-size Hot or Iced Coffee

Dec. 22: Frosty the Snowman, free any size McFlurry

Dec. 23: On this day, McDonald’s is paying homage to ‘Seinfeld’s’ Frank Costanza and his idea for creating a “festivus for the rest-of-us” when he couldn’t get the doll George wanted for Christmas. As the daily freebie, customers can get a bakery item -- Apple Fritter, Cinnamon Roll, or Blueberry Muffin -- of their choice.

Dec. 24: Santa, free 2-pack or 3-pack Chocolate Chip Cookies (No minimum purchase required)

The price of McDonald’s Happy Meals could rise in 2021 as a result of the end of a deal between the fast food giant and its franchisees. Previously, the deal subsidized the price of the toys that come with Happy Meals. 

About 95 percent of U.S. McDonald’s locations are owned and operated by independent franchisees, which are in charge of setting prices for menu items. For years, McDonald's has been giving each franchise around $300 per month to keep the cost of Happy Meals down. Without the contribution, many franchisees say they will be forced to raise the price of the popular menu item. 

The company told franchisees that it’s doing away with the subsidy because it’s "no longer fueling growth in the way it once was.” As a result, franchises have been cleared to increase the price of a Happy Meal by 20 cents starting next year if they so choose. 

The National Owners Association, a group of McDonald's franchisees, said in a team message that it "does not support, nor did we endorse" the elimination of the financial support, according to CNN Business.

"We believe the Happy Meal rebates represent a token of partnership and acknowledgment by the company that each owner [and] operator invests to drive affordable family business to our restaurants," the group said in the letter.

In an effort to offset the drop in sales due to the coronavirus pandemic, McDonald’s will soon introduce two new menu items. The fast-food chain has announced that it will add Spicy McNuggets and a Chips Ahoy McFlurry to its menu for a limited time starting September 16. 

“This is the first time we’ve introduced a new flavor of our classic Chicken McNuggets in the U.S. since they came to menus in 1983,” said Vice President of Menu Innovation, Linda VanGosen in a statement. “As our customers have been asking for Spicy McNuggets for some time now, we couldn’t think of a better time to bring them to our menus. We can’t wait for McNuggets fans to get a taste of these new spicy options.”

McDonald’s said the new Spicy McNuggets will be made with a tempura coating that includes cayenne and chili peppers. The nuggets will be complemented by a new “Mighty Hot Sauce,” which McDonald’s says will boast a “powerful blend of crushed red peppers and spicy chilis.”

The Chips Ahoy McFlurry, meanwhile, will include crushed cookies and caramel swirls. 

“This delicious treat features vanilla soft-serve, caramel topping and Chips Ahoy! cookie pieces blended throughout,” the company said in a statement. “The Chips Ahoy! McFlurry will be available in Snack and Regular sizes for a limited time at participating U.S. restaurants nationwide beginning September 16.” 

COVID-19 safety measures

To help customers feel safe, McDonald’s is highlighting its new COVID-19 related safety measures. The fast-food giant says it has worked with the Mayo Clinic to ensure proper sanitation protocols are followed in restaurants and at the drive-thru. 

McDonald’s is also requiring staff and all customers who enter U.S. restaurants to wear a face covering.

“While nearly 82% of our restaurants are in states or localities that require facial coverings for both crew and customers today, it’s important we protect the safety of all employees and customers,” the company said. “We cannot emphasize enough the importance of continuing to follow PPE procedures including proper mask use by crew.” 

McDonald's workers in Chicago filed a coronavirus-related class action lawsuit against the fast-food chain on Tuesday. The plaintiffs blame the company for forsaking its duty to adopt government safety guidelines and, as an extent of that, putting the lives of both employees and their families at risk.

The suit alleges that McDonald's failed to supply a reasonable amount of hand sanitizer, gloves, and masks to employees. Furthermore, according to Reuters, management failed to alert its staff when an employee became infected with the coronavirus.

Monetary compensation doesn't seem to be part of the lawsuit. Rather, workers are angling for a court injunction -- one that forces McDonald's not to require workers to reuse masks, to inform employees if a coworker is tested positive, and make it imperative that customers wear face coverings.

Meanwhile, in California…

In separate instances, McDonald's workers in Los Angeles, Monterey Park, and San Jose also filed reports against the company for unsafe working conditions related to the pandemic. 

The California report has a slightly different wrinkle than the Chicago one. The California workers say that CAL/OSHA failed to act on their behalf after employees filed a grievance that McDonald's mishandled safety concerns and put workers in "imminent danger."

The filing with the California Labor & Workforce Development Agency and CAL/OSHA, and served on McDonald's, gave the chain 33 days to rectify the situation. If the company fails to comply, both the state of California and the workers could sue McDonald's for each violation perpetrated against each employee.

McDonald's side of the story

Interestingly enough, McDonald's corporate office published a post called "Our Goal: Safety First on the same day the Chicago lawsuit was filed.

"We're doing our part while keeping employees and customers safe," the chain says. "Since the start of the pandemic, we have made nearly 50 process changes in our restaurants in accordance with guidance from the CDC and state and local health experts."

Contrary to what workers in both situations claim, the company-mandated changes include “providing wellness and temperature checks, masks and gloves, social distancing guidelines, increased cleanings and installing protective barriers."

"In addition, as reopening begins in states across the country, we are implementing a 59-page "playbook" that outlines the precautions we are requiring before restaurants reopen dining rooms. And we are confident that employees impacted by the virus are receiving sick pay to tend to their healthcare needs,” the company said.

Fast food dining rooms in most states remain closed because of the coronavirus (COVID-19) pandemic, but McDonald’s plans for the reopening may be on display in the Netherlands.

McDonald’s restaurants in that country are experimenting with designated waiting areas for customers, hand sanitizer dispensers at each entrance, and trolleys to deliver meals to diners. The company says it is looking for a way to reopen its dining areas while keeping everyone safe.

“We have tried to figure out how to keep our customers and employees safe, while maintaining a restaurant atmosphere,” McDonald’s Netherlands spokeswoman Eunice Koekkoek said in an interview with Reuters. “These are drastic changes, but we hope to make them in a way that customers don’t notice them too much.”

Restaurants and bars in the Netherlands remain under many of the restrictions found in the U.S. McDonald’s mitigation steps, if they prove successful, might be tried elsewhere, including the U.S.

McDonald’s is looking at ways it can return to some semblance of normal while making customers and associates feel safe. One thing the company is considering is a system of automated trolleys that would deliver food to tables. It’s an idea that was gaining traction well before the pandemic, as a labor-saving device.

The company said it is also considering hand-washing stations at the entrance and an employee stationed behind a plastic screen who would direct customers to their place in line.

A challenging time for restaurants

Restaurants face more challenges than most businesses in adapting to the post-pandemic world if people must be kept apart. Some restaurants have been able to keep their heads above water with their takeout and delivery business, but many are worried that prolonged social distancing will put them out of business.

McDonald’s is betting that it’s new system will make the difference, and it is prepared to implement the changes at 180 of its 252 stores in The Netherlands.

“On average this will allow us to serve around 66 percent of our normal number of customers,” Koekkoek said.

Even with the changes, Koekkeok says McDonald’s doesn’t expect to reopen its dining rooms before June. And she admits that making the changes at 180 restaurants will be a challenge. But if the changes prove effective, it’s very possible that consumers could see these adaptations in other countries in the future, including the U.S.