AAA Auto Insurance Reviews

AAA may offer a low premium, but in my experience, that low price only buys a piece of paper to keep you legal. Once I filed a claim, the level of service changed dramatically. Communication was poor, responses were delayed, and customer service was often unhelpful and dismissive. It has now been three months since a storm damaged my roof. I currently have a section of roof missing, and water has been entering my home. I have had three separate professionals inspect the damage, and all have concluded that the roof damage was caused by the storm. Despite this, there has been no sense of urgency to resolve the claim properly.

First, I was in a 4 car collision, I was the 4th person. The two cars in front of me slammed on breaks due to the 1st car, who left the scene. The 2nd person has filed a personal injury claim, I never touched her car. Although the guy in front of me told my adjuster (AAA), he had to slam on breaks, AAA is finding me at fault. The police report states accurate information and statements, AAA is refusing to go by the report that clearly states there was no tailgating, Etc. I have been disputing 100% at fault. Now, no one has returned my calls nor have I gotten any thing in the mail per the Due Process. My automobile is at the body shop, hopefully my FULL coverage will be applied regardless. As one with a A1 driving record, I'd say be careful.

I have been with AAA for almost 20 years and I honestly cannot believe how much they have changed. Their customer service has become terrible. They were rude on the phone, unhelpful, and kept pressuring me to sign documents without properly explaining the risks. They charged me almost THREE TIMES more than what other insurance companies are quoting me for the exact same coverage on my new leased Kia EV9. After shopping around, I realized how overpriced AAA has become in California.

Hit a deer this morning on my way to work. App wouldn't work and when it did it asked questions that had nothing to do with the accident. Decided to call since they are "available" 24/7. No one answered the phone. My rates keep going up even though I haven't had to file a claim in years. My rate is now where it was when I left my other insurance company. AAA is the worst insurance I have ever had.

30+years. I have two windshield rock claims, one ticket 6 years ago. They keep raising prices. Try calling them they have a lovely AI that doesn’t understand voice or pressing the number response. The humans are not any better. My policy comes up in two months and I wanted to discuss the policy change. The person I finally got to speak to after 17 minutes on hold kept telling me my policy isn’t due until August so there is nothing to talk about. Well I got a quote $700 less than what I paid this year’s policy. I guess it’s time to go.

Claim took OVER A MONTH to resolve and get payment for simple snow related accident involving only myself with no bodily injury, just some minor vehicle damage. AND THEN they had the nerve to not renew our policy because of said claim. We had the option of possibly paying a much higher premium if we wanted to keep AAA. Obviously declined. This is after never having an at-fault accident or moving violation on my record in my over 20 years of driving. Horrible company. We had been shopping around for a better price when we found AAA and I honestly wished we had looked further or opted for a company that charged very slightly more to avoid the headache. Now covered under another company for about the same price as our original policy with AAA even with the accident history so it's really just not worth it. If anything ever happens you will be sorry to have AAA insurance, go elsewhere.

Zero stars. I’m convinced that AAA auto insurance has a policy that all employees, including all levels of management, are not to return calls or respond to customers. I have repeatedly attempted to contact my agent via email telephone and text with no response. I escalated my concern to the agent's second-level manager and did not even get a return call.

My car was totaled by hail April 2. We followed all instructions about how to get an estimate, send the estimate to AAA, get an amount set for the claim. AAA came and hauled my car away. I filled out all paperwork to transfer the title. On April 28, we received an email saying that everything with the title was approved and that we would either get the money or a notice from AAA in two days. A week later, we have no car, no title, no money. When I wrote to the email address on the policy, it came back as invalid address. When we called, we were told that the title had not yet been approved. And we were given another number to call. We called that number... left a message... and have no reply. Communication is terrible!

This company is a scam. They rip off customers. They kept hitting me with 450 dollar bill and saying it’s from November. For months now every time I got off phone with associates each month they assured me the November issue was done and then it would reappear next month despite being told I was up to date and paid in full, insurance on general is a scam but this is just ripping people of atp also paying for. AAA membership is also trash. I had car need tow they only cover 7 miles btw after that was gonna be 6-12 dollars a mile, also scam membership! Avoid them

All is well when there is no need for help, but when there is, you realize that by not having a personal insurance person who is assigned to your multiple accounts, you are never going to get an answer. A serious mistake was made on our accounts and no matter how many times you call or go to the office nobody has the ability to advocate for you or even care. Every call one makes takes you to a new representative that does not know about your other calls, and when you go to the office the rep can't help you because if you have claim the rep. has no access to it. Hours on the phone, two letters and a visit to the office with NO results or response to your communications. That after we have been insured with them of 30 years. I regret my loyalty to them, it was easy with no claims on the books, but when you have a claim, they refuse to acknowledge their responsibility, and cancel your already paid membership.