AAA Auto Insurance Reviews

In regards to my recent experience with renewing car insurance and adding my husband to the policy. The first representative emailed the quote and I responded back a few times with changes and questions. I never got a response so I called and talked to Rep. 2 who had to re-do the quote. I was told we would receive insurance cards in the mail. After 2 weeks, nothing showed up so I called and talked to Rep. 3 and found out the insurance for my husband was never processed and the previous Rep mis-quoted us at a lower rate than what it’s supposed to be. My husband was unknowingly driving without insurance for 2 weeks.

Normally when called the service is quick and efficient. Today it has been horrible in wait times and communication. I called this morning to verify my son was on the membership. Paid today. It was due to renew today. His car is to be towed to a dealership. I called to confirm times and called the dealership having to reschedule based on time frame given. I've now called 4 times and we are still waiting. Time frame for dealership was missed and we are still waiting for a tow. The initial call was at 8:43am. Told 1 hour, never showed called again then it was 120 minutes, not shown again.

I wish there was a zero. You’ve got an agent in Robinson Township Pennsylvania that shouldn’t be talking to the public.

My husband and I renewed our coverage in March for both of our cars. A month later my husband was put under hospice care and we sold one car. I called AAA to cancel the one membership and asked for a refund. The woman I talked to had no time for me after finding out I wanted a refund. She said its a one year membership that can not be canceled after paying. I argued my case and asked if she would at least check into it since we had just bought it. She finally said she would but I doubt she gave it another thought. When my membership comes due next year, I won't be renewing. This is a terrible business deal.

If I must, a driver damaged my car so that now whenever it rains, the car gets soaked. I brought this to their attention and was told to follow several steps, I followed up and they said I did everything only to receive an email the following day saying my claim was denied because the driver did not admit to damaging my car. I said funny because when there he admitted it. Sad they do not value their customers only their workers. In all honesty why would I ever go through the steps they asked me to if I knew they did not damage my vehicle. They do not want to pay. I immediately cancelled membership too so many times I been told roadside service is coming and they never did. One time I was in Rhode Island I waited two days they never came, even after given a definitive arrival time, luckily I had an amazing friend who came and helped!.

I was with AAA from June 2020 to June 2026. I never had a accident or reported any claims so they took my monthly payment for my 3 household automobiles without ANY issues. I had a RI agent which because I'm not a A-hole like AAA will not post her name. June of this year I noticed nothing came out, my payment usually came out by the 4th-7th of the month. I called into customer service the 22nd or 23rd and was told my policy had been canceled as of June 19th. I asked why and was advised my my June payment and renewal payment was unable to be processed. I later found that my NCU card expiring. So when they attempted to process the payment it was blocked. I asked why wasn't I contacted and was told they don't make calls on the account when overdue only mailings. Well I have a rep in RI she couldn't call or email me. I was told that they only handle the sales potion. So pissed and because it was already canceled I switched providers.

I was a AAA auto insurance customer for the past two years. Based on my personal experience, I found that the coverage and overall value I received were not as competitive as what other insurance companies offered. The final reason I decided to leave was when I contacted AAA to add my new vehicle to my policy. The premium I was quoted was much higher than I expected. After comparing several companies, I found another insurer that offered me significantly better coverage limits at a lower price, so I decided to switch.

Every single time I call customer service. They don’t know what they are doing! I had to pay double because I’m paying my insurance with them and then I have to pay my apartment for my renters as well because their customer service kept giving me the wrong papers that I needed to submit! This last time I spoke to Jans ** and he argued with me saying that he is sending me what I need! I kept telling him that my apartment keeps rejecting the ones they send me and he won't listen telling me about his apartment! WE DON’T LIVE IN THE SAME APARTMENT!!!! I keep telling him that every time since I have been with AAA THIS ALWAYS HAPPENS!!!

I needed help to get a replace membership card. Karen from Port Charlotte FL was very helpful. She was patient and very pleasant. I am not sure if this is a where I give her a good review but she should be recognized for great customer service.

I have been a AAA member for 53 years but only have had their insurance for 2 years. When I signed up, there was a specific agent who set up the policy and I was under the impression that the agent (or a substitute) would be available for questions or inquiries. I had a simple inquiry as to whether my policy was on auto payment for renewal. It's not on the bill or on the website. I called the number I thought was the agent and got a general call center. She transferred me to an insurance agent. The agent was not licensed in Florida so that agent transferred me to another agent.