AAA Auto Insurance Reviews

On 1/14/23 I was in a car accident which the other driver was totally at fault & her insurance was AAA! My car was totaled I had to wait a wk before AAA gave the ok for me a rental & they only paid for 2 wks. It took another 2 wks for the insurance to settle so I had to pay the other 2 wks which I they should’ve paid til they settled with me! The claims adjuster Karen ** was rude to me when I told her that I felt they were in the wrong to stop paying for the rental when they’ve not even settled & told me that’s why it’s called an accident which I thought is why we pay for insurance. I could understand if I was being complicated & holding it up but I wasn’t. I went out of my way to speed the process up by driving out to north 40 & signing documents instead of waiting on the mail and settling for less than I should’ve on my Jeep!

Hello, I recently spoke with Joanne from Claims. There was a claim filed 02/14/2023. Wesley was the claims specialist. Wesley has not called, reach out or anything until I spoke with the manager Joanne. I asked that Wesley be replaced as he has shown us extremely poor customer service. Joanne pushed it aside and did not fulfill my request. When speaking with Joanne she was not patient, not getting the full story and already deeming us at fault for the accident when it was a 3 car accident. We were the last car. Joanne did not even request our photos, she just went with the middle car photos. I had to request to add the photos.

I had AAA for almost 6 years. Don’t remember whether I used once. My BMW stopped while driving. Had a check engine and check fuel pump, and message go to dealer as soon as possible. Pulled over, after 15 minutes tried to start, it started and then I reached home. Spoke to bmw dealer over the phone, he told me not to drive and tow it and drop at the dealer to be serviced. Next day called AAA to tow and drop at the dealer. A technician from third party 'California Roadside West' showed up. He asked what's wrong with the car, I told him the issues. He said, "If the car doesn't start then I can't tow." I told him I'll try to start, I tried it started, he immediately said, "Oh the car started so no issues and no messages so I can't tow." He was flip flopping. I really didn’t understand his motivation.

This review is to warn others of my experience. Originally from California but recently moved to Texas. Been a member for almost 10 years and sadly will have to find another insurance company. My AAA account was created in California so the account type is different from Texas. Which mean customer service, rates, and how you will be treated will not be the same. Make sure you call to ensure you switch completely and not from any office or sale representative. They need your verbal consent as I didn’t know and was charge for both California and Texas for 8 months. Even when I officially close my California AAA all my calls always revert to California customer service. So if you live in Texas. Be ready to waste 5-10 minutes re-navigate yourself to the correct state as both states are separate organization. Even though it’s AAA they both have separate rules and act differently.

I got AAA in case I need my car tow. I called AAA. They left me for 6 hours during the night, waiting for them to show up. Worst service ever. Don't waste your money! You can add road assistance with your insurance and works better.

My daughter borrowed my car and was involved in a hit-and-run accident by no fault of her own. AAA would not pay the claim even though there were witnesses in the police report because we did not have full coverage on the car. We did have uninsured motorists but they say it does not cover unless you have full coverage So our claim was denied and I have a wrecked car. Now they have dropped us because my daughter was not on policy. Will NEVER recommend AAA.

I've been waiting to get my vehicle unstuck on the side of the road for over 5 hours. It's not bad weather and I'm upset. They keep saying they will call me back and 4 times now they haven't called back and this is all just today. What am paying a membership for?

I've been a AAA customer for over 10 years and am extremely disappointed with my recent experience. Another AAA insured driver rear-ended me on 12/12/22 while I was at a full stop and my AAA adjuster told me that I might be held responsible. WTF?! Additionally, it has been over 4 weeks and I am still in limbo with the uncertainty of $1,000 deductible (and possible point on my record) and my adjuster will not return my calls or emails - apparently she has been on vacation for over 2 weeks. Glad she's relaxing while I'm freaking out.... I will be dropping them immediately if this does not end well. Don't waste your time with AAA, they have seriously gone downhill.

How a big name like AAA is worse than a local small time insurance. 6/21/2022 Aaa insured car hit me and bystander told police that was his fault but AAA still reject my claim. As I go to school and work, they really got me. I lives in NJ and and my school was in PA and accident happened in PA. When they reject my claim I tried to hire a lawyer but I guess it was not enough money for lawyers in it and now I just can't do anything but to write a review to let people know about this Auto insurance.. Hopefully someone from AAA reads this and review it again as police report and bystanders says that accident was fault of AAA insured person.. Claim #**

My parked car was hit by their client 8/24/22, whom left the location. She did leave her contact info and luckily there was an officer nearby that saw her. He made the call to her and advised her to return to the location. I've made several attempts to contact the adjuster @AAA.After a month of not being able to get my calls answered, or my VM or emails that returned, I asked for his Mgr and as of today I've yet to speak to either.

I had AAA for a year. Called them one time for a flat tire and they never showed up, I will never use them again, just a waste of time and money....do not spend money on liars like AAA. The company should be called FFF for failure to show up.

AAA is a terrible insurance company. We were hit by a customer of AAA and they denied our claim because they suggested that there wasn't enough damage. Marina ** at ** and Chelsea ** at ** are terrible people to deal with and denied our claim without giving sufficient reasons. They clearly will do whatever is needed not to pay out insurance claims. If you are looking for an insurance company, DO NOT USE AAA.

I am dealing with a claim right now. Good luck getting one on the phone. I've only lucked out of reaching a live person 2 out of every 10 calls made, and they NEVER return your call back. I'm sitting on a claim for almost 30 days because they can't reach their insured. They sent a person out to the insured's house and the claim agent doesn't have a status of that. I was told that it will be 2 days before they can get in touch with the person who went to the insured driver's house. How hard should it be to pick up a phone and call the person who went out? They can't get in touch with their insured driver, and they can't tell me what the protocol is if they are unable to get in touch. Their claim adjusters are highly inefficient.

I've had AAA for a few months now. I called to change my due date from the end of the month to the beginning of the month & was told "no problem". My due date was on the 25th originally and I called in way before then. Then I discovered my monthly amount went from $107 to $142 and was told that by changing the due date, it changed the number of payments causing it to increase! What? I was NEVER told that would happen and why would it happen if I am paying in the same month but just changing the date? I then said to change the date back and was assured it was done. Well it was NOT done! Then they never took the Aug payment out when I was assured they would so now they are billing me $142 on Sept 3 and $117 on Sept 25 telling me that 1st pmt is because Aug wasn't taken out! Well, whose fault is that when it automatically comes out?

Had a very horrible experience, we thought getting insurance through them was going to be nice but turns out they don't even know how to do their job, they neglect putting the right info down saying were in a different state than what we are, and now we have to pay a large fine and take a vehicle of the road for 60 days because of their negligence, they refuse to fix it or help us, if you're gonna screw good people over you shouldn't be working for an insurance company.

I’ve had AAA auto insurance for 6 years now, and moved to Arkansas recently. Called today to update my information and found out they gave me the wrong membership number and when trying to click on my info someone else’s name and info came up. So apparently if I had tried to use the service I would have been refused and I was paying for someone else’s membership for 6 years? When asked about it the woman laughed it off and wouldn’t give me a straight answer. The membership is over $50 a year, so I’m beyond upset with AAA right now, how long would I have gone paying for service I wasn’t getting if I hadn’t called?

Are all companies associated with helping the elderly, in particular, just out to swindle money away from them for a service that is nonexistent? AAA has made my growing list of companies, that I have found out since becoming permanently disabled, to swindle and financially abuse their elderly (or in my case disabled) clients. I have been with them for car insurance and also paid extra for their RV roadside services. Of the 4 times I needed them, only 1 time was I able to get assistance and get a tow truck. Even then, I still paid out of pocket. My question, really, is what was I paying for? I couldn't get help twice for a flat tire, once for hail damage to my windshield. I had enough when I checked around for insurance quotes due to moving to a new state and I found out how much more I was spending but I wasn't getting any of the extra service.

I think AAA auto insurance is depending exclusively on their historically "good" reputation to remain in business because their actual Claims process is absolutely horrendous! Yes, their roadside assistance is great, but if something should ever happen and you need to make a claim, you're left totally stranded. I have comprehensive insurance, and my catalytic converter was stolen from my vehicle overnight in February. It was a holiday so I wasn't able to call to start a claim until 2 days later. I wasn't even able to leave a message right when it happened.. Then, when I was finally assigned to a claims adjuster after calling again on the 3rd day, I have left calls, voicemails, sent emails, and even called the adjuster's direct supervisor multiple times with NO RESPONSE.

I switched from AAA insurance to another provider. They sent me 2 months' bills. As I did not recognize the debt, they sent me to collections. Seems likely the collection company belongs to AAA business.

I have been insured for more than 60 years and Triple A is without a doubt the worse, most incompetent, lying, greedy company next to Farmers I have ever had the misfortune to come across. They cash your payments right enough, but you have to watch them, they will cancel your policy the next day and claim there is NO refund. You're just out. Want to bet. Contact your State Insurance commission and file a complaint. They went so far as to attach an unknown person to a policy and this policyholder paid someone else's insurance to the tune of $1300.00. No Refund? Huh.

AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out.

My vehicle was hit by a driver who was driving out of a space in December. He was at a fault. I reported the incident to AAA, and the initial contact person was kind. He gave me a list of repair places to get the vehicle fixed, and because it was late in December, I proceeded to go and get it dropped off. At the repair place they suggested I contact the adjustor to get a claim code for a rental, however, the adjuster did not call me back. I figured it was the holidays, and they would get back to me later. They never did. So no rental.

AAA used to be one of the best insurances in the east. Apparently they're not as customer friendly as they used to be. We had to get a new homeowners policy. The providers car insurance bundled rate were competitive with AAA, our current provider. We were on the auto pay program and they got their premium every single month on time. Because we had to cancel, they billed us an $88 early termination fee. I thought auto pay made sure they got their money but I guess they want to hit you one more tine before you leave: or as I call it, "burning your bridge behind you."

On July 8, I was hit by a person insured with a AAA insurance company. I then turned in a claim. My Car was inspected quickly by 3rd party. There was no contact from insurance adjuster until Sep 1, which I was informed that my car would be repaired with a list of required parameters. Due to no contact and required parameters from the insurance I insisted on a check for the claim. Since Sep 12, until now Dec 13, when I inquire about a payout I get, "The check is in the mail." Not being able to use my car for almost six months is unfounded. A disconnect from the Insurance company and the customer or claim is clear. Looks like it time to get a Attorney especially since my state allows attorney fees to be added to claim.

I was told it would be a 2 hour wait but when I called back to say my phone would be dead he told me it would another hour! All I needed was my tires I supposed to run my car for 3 hours or more because it's freezing outside. Guess that's why the membership was cheap. This service just saddens me. I have yet to make it home.

Been with them over 50 years, 3 great agents. Available, take quick care of problems and needs. Stand behind their work. Use for both of our houses, in two different states, 2 cars and one truck. Not the cheapest, but definitely top notch service. Have recommended to many that had the cheap experience.

My advice is to buy insurance from anywhere but here. I paid my bill on time for 2 years without any issues. My address has always been the same. I never made a claim until now and all of a sudden my account was cancelled. They couldn’t explain how all of a sudden they couldn’t collect payment from my bank that has maintained a balance of $$20k since mid 2000s. They couldn’t explain how all of a sudden my address was changed and they couldn’t inform of the cancellation or missed pay, late payment or anything, nor could they explain why I never received an email or phone when all my info has been the same. They also couldn’t explain how last week I received mail from trying to sell me more insurance but all of a sudden my account was cancelled. Don’t buy into this insurance skeet. You will payout a lot of money just to be Left with no coverage.

I contacted AAA Meemic Insurance (**) to report one of my drivers on the policy have been incarcerated and will be for a very long time. Therefore, I need the driver removed from the policy. My insurance premiums increased by $515 with the vehicle and driver making my policy over 1,100 a month. I can not afford this policy. AAA Meemic knows this is a bit to much for a policy holder to pay. They also have an issue with prompt responses. I have been contacting them since July 5th, 2021 to have this driver removed. I am comfortable with keeping this policy. I do not have time to search for other policies and worry about insurance agencies checking my credit; thus, lowering my credit score.

Voha M did a great job loading up and unloading my car. He was very polite! He took my car down the street not even 2 miles from my house where I was able to have my tire put on. He offered to change it for me and ask if there was anything else he could help me with! 10/10 recommended!

AAA canceled my auto insurance for no given reason and never notified me (after I submitted my payment through their online portal on time and received a confirmation receipt of my payment). They were quick to blame USPS for me not receiving notice rather than taking responsibility on their end. I was told that during the pandemic this has been a common complaint from their customers - that often people were not receiving their notices until 6 months after they were mailed.

Switched over to AAA after hearing some good things about them from a friend. When switching over I told the sales rep to mimic my old policy as I wanted the same coverage. He had access to my old policy and assured me I would be getting just that. We agreed to only switch the deductible for full coverage. Later that year I was unfortunately involved in an accident and was seeking their assistance when I find out that the agent sold me whatever he wanted and not what was promised to me. Now they are refusing to cover me per the coverage I was told I would get when I switched over. In other words do not trust this company as they are deceptive and deceiving and lie.

I have always been on a 10 month plan until recently. It went to a monthly plan. When I switched it giving the customer service my story, he told me they can switched but I must make my June 14TH payment. I paid my June payment so switching the payment plan. Now I have to pay my car insurance again on the 24TH of June, which I explain to the female customer service that I am a disabled veteran and get paid once a month. For one month, I have paid over $400. I barely have enough to buy food for my fur babies and myself. Seriously, I never had this difficulty with you all. I have been a loyal member and customer 16 years. This is how you treat your members. I paid $300 on 29TH of May for May and June. I am very disappointed how I am being treated.

I have purchased auto and homeowners insurance from AAA Alabama for 5 years. Both insurance policies continued to rise even though no claims had been filed. Upon asking my agent in particular about my homeowner's rates rising drastically, I was told my rating was the issue. In 2020, I let this slide since I had little time to research other companies. Forward to 2021, yet another over $300 increase with zero claims. My response again was my rating. Upon inquiring about this “rating” it was stated that it was from Lexus/Nexus so I asked for info and was provided nothing. I reached out to another company for quotes and asked they pay close attention to this rating info. My rating was excellent and I accepted those quotes to replace my AAA coverage with better coverage at a lesser price.

My daughter was involved in an accident which was the other party's fault. The other party had AAA insurance and it took a very long over a week to get in touch with them. Once I did, the process was extremely slow to get answers, other than they were quick to provide a rental. The rental was a POS, and had so many restrictions due to my daughter not being 21. They said they would have an adjuster go look at the vehicle and asked where it was so they could look at it. I waited for almost a week and did not hear from the contact. I called back and he asked a couple questions and declared the vehicle a total loss and would get with the adjuster to give us a valuation. Again, almost a week went by and the guy I have been speaking with says he is the adjuster!

I was rear-ended at a stoplight on April 23, 2021. The person that hit me had AAA auto insurance. The evening of the accident AAA contacted me with the name and phone number of an adjuster that would reach out to me within the next 48 hours. As of today May 11, 2021 I have never heard from or seen that adjuster. I have called and left multiple messages with no response. After multiple attempts to reach someone within AAA I received a call from a supervisor. This supervisor was rude, condescending and unprofessional. I was told directly that I could not take my new car back to the dealership for repairs and if I did AAA would not pay for the repairs. I was told that my car would not be fixed with original parts and I had to take my car to a specific body shop of their choice.

My husband passed away in December 2020. I have an existing plan paid in full until 6.24.21. Our daughter is on the plan also. I called to put myself on the plan since my husband passed away and I have paid up plan. I was informed that they can make my daughter the main person on the plan and add myself for $9.25. They said the charge was due to a call on the plan last summer when my daughters car battery died at work at 2am. So the deal is if you use AAA services and need to change an existing account due to a death of primary client you will be charged to do this. I think this is shameful and should not be allowed.

I established an auto insurance policy with AAA but found a much cheaper insurance from another well known company. I called to cancelled the very next day. The agent I dealt with from the start was useless and uncaring. I was able to find out I was charged a short term cancellation fee of $120 from the local branch, which is outright stealing. I shouldn't have been charge anything since the policy wasn't effective when I canceled the policy. Don't buy from AAA. My son have other policy with them and he won't be renewing with them.

I've had experience with multiple aspects of AAA. I had their towing service when my car was aging and last year, I had both their auto and condo insurance. They did offer decent rates for coverage but at the same time, I was an ideal person to insure because I never had to file a claim. This year, I bought a brand new car after driving the same car for 16 years. I left their insurance company simply because it made sense to try Tesla insurance with the rates they were offering. With less than 1,500 miles on my car, I was rear ended by someone in their 20s at a stop light when it was red because he was "drinking water". He was under his parents' AAA car insurance policy. It was a very clear case of who was at fault.

Giving AAA a one score on this review is being too nice after how badly I was screwed. So on Jan 6, 2021 I started a new policy and went to a new agent over the phone. I had full coverage on 2 cars with my husband and myself. That day he passed away so I tell her to remove my husband and one car. I gave her the wrong car by mistake but she took advantage of my situation. Several weeks later when I am ready to drive for the first time in 3 weeks, I call and leave several messages to make sure she insured the correct car. I even emailed her. I never hear back.

We had AAA Auto Insurance on two cars. We were set up on auto renew. We had changed credit cards and the renew payment did not go through. Rather than AAA contacting us by phone or mail to let us know there was problem, a week later they cancelled our insurance. We drove for two months without knowing that we did not have any insurance until the State of Florida contacted us to ask why we were uncovered!! Unbelievable that a company would cancel you without any attempt to rectify or resolve the issue. Thank God we had no accidents during that period of time. Will never use AAA again.

Very archaic organization. Everything is done by mail and technology seems to be their enemy. Along with being outdated they are far from the cheapest. The one benefit is actually belonging to the automobile club for road assistance. But seems like that is an offering most others have available these days. Not sure how they will fare as their customer base fades with age.

It's that time of the year when I had to renew my auto policy with AAA. It switched to a new company and while the new rates are good, ways of paying them are not. This year I am unable to pay my premium online as I used to. The only option was to do this by snail mail. I sent my payment by USPS Priority Mail, and a week later, it's still in transit and no telling when it arrives. My renewal date is just 3 days away and I don't want risking losing coverage because USPS lost my mail.

AAA is an interactive company that has various insurance products. I have been with them since 2009. The rates were vey good until I had my first "chargeable" accident earlier this year. My limits were decreased and my premium doubled at the last renewal date in May. It was a financial struggle on my fixed income but I paid it. I just received my November renewal and my premium went up another $150, I can't afford to renew with them after being a customer for 11 years. It seems they are affordable until you have to file a claim with them.

Was constantly contacted by AAA after I requested a quote. I original rejected since the premium was more than what my current rate was with 21st. After a few back and forth, he adjusted the premium is be lowered by about $40. But that was nullified when you add the AAA membership fee. Was told after 3 months, my premium would be adjusted. 3 months has gone by and now he isn't replying to my email. Will file a complaint with the BBB. Agent's name is Colin.

I hit a deer and took my truck to the shop AAA recommended. After waiting 29 days for my truck to be done I got a call the day before Thanksgiving telling me that AAA would no longer pay for my rental and I would have to pay for it until my truck was complete. I called AAA and spoke with 2 different managers. Both told me that this happens all the time and if I wanted to keep my rental car until my truck was done I would have to pay for it. I am sure they recommended that shop for a reason but it is to benefit their company and not their customer. The one manager had the nerve to tell me that I have another car on my policy so I can return the rental and I wouldn't have to pay for it for another week or until my truck was done. The managers were smug and didn't care that the place told me to go to took over a month to complete the work. I will be switching insurance companies for sure.

Recently switched to AAA so I do not have much to say about their services at this time. I did like the representative that signed me up for both home and car insurance and for the higher limits on the cars their prices were more reasonable by approximately $400 a year over the company I had for 2 prior years. To this date at age 77 I have ever had a chargeable accident or violation ticket. I do believe all these years of driving with a clean record should be considered by any insurance company. I like also that AAA has local agents and service centers.

Have been with AAA for more than 18 years. They service kept degrading over the years. Specially when it comes to file for a claim where other party is not involved, they will never come to your rescue. They will abandon the customer no matter how loyal you have been. They will do anything to decline a claim no matter how small it is. Had terrible few experiences with them. They purposely will delay the claim and then deny it after a long wait. Finally I decided to go with a other insurance company that are not only less expensive than AAA but also more willing to work with me. I would recommend not to use AAA insurance at all. Horrible experience! Stay away from AAA.

Like many, I went online to search for different auto insurance rates. After getting a quote from AAA, I received SPAM emails from Discover, Lending Tree, Mutual of Omaha. As well as, phone calls (from Maryland & Indiana) from salesmen wanting to 'discuss my application'. Wait a minute, when I went to the AAA website, I thought I was getting a simple, anonymous, online quote. I am very disappointed in that AAA shared my number and email to the marketing loops. Be prepared for SPAM if you go online to AAA.

I am constantly receiving emails to request a quote for auto insurance and they will send you a $10 gift card.... Dunkin Donuts, Hannaford.... So I finally did it, figuring, which I found out, no one can beat my insurance rate.... So I have been waiting for this, after their 4-6 weeks, which turned out to be around Sept. 10---- I started contacting people, I will not name names----yet... And am continually get the runaround.... Contact my supervisor, sure when her email bounces back that there is no such person! This AAA is Northern New England....

Terrible company. Absolutely no respect for loyalty. This company has thrown its ethics far, far out of the window. I've been with AAA for 18 years; my car is getting older every year, I've had no speeding tickets or accidents in 5 years, my credit score is over 800 and my car is not parked out on a road. Yet in saying all of this they decide to raise my simple liability policy by $101 a year.

I contacted AAA because of how they treated an accident I was previously involved and it was very happy about that treatment. However, after going through the process and they had increased my insurance costs because they have me down as a different model than I actually have. After providing proof that they were incorrect about classifying my car, they basically told me I could have the insurance but I have to pay for insurance on a vehicle I do not own. They told me they classify my vehicle based on the Vin number, but when I pointed out that my current insurance company has a different model than them they still didn't care. The model of car they are telling me I have versus a model car I actually have is about $7000 difference.

We have been with them for 19 years and they are not helping us with this pandemic or with how good of a driver we are or senior discounts. They don’t offer nothing so they are not trying to keep their customers happy. They act like they just don’t care. They charge people for having to pay your monthly bill. Wow so sad!!!

I have been a member of AAA since 2002 and have never been treated so bad as I have in the last couple of days. In October of 2019 I had a bad battery and purchased one from AAA. Again I have had battery problems again and was told my battery was under warranty. The first time a truck came out they did not have the right battery on the truck. We were told to call the next day and a truck would have my battery. When we called the next day the AAA rep told us to call the original company to see if they had the right battery and then call AAA back to set up service. We insisted AAA do the followup and then set up service. The second time the truck came, again no battery. We are told we have to call again the next day for service. I do not think I will renew my membership based on treatment received. Please note there is no place in AAA to file a complaint when a customer is treated the way we were!

I got car insurance through AAA rep Michelle P. on 7/28/20. She insisted I provide my checking account info, which I did. Later called the 800 number and canceled the direct debit and opted to receive a paper bill. Received a paper bill for $63.91 due 8/29/20. Do to non-responsiveness from Michelle regarding also getting homeowner's insurance, I canceled the car insurance on 8/23. On 8/26/20, AAA stole $177.65 from my checking account.

Myself and many family members were proud AAA members in the early 2000’s... Since, most everyone has either left or Switched to a different insurance provider. Various reasons but one common issue that we all discuss occasionally: they have a super aggressive “pay now or we cancel” policy - but are extremely lousy when having to step up and be proactive in fulfilling the promised “we are here to help when you have an accident”... I understand, it’s a business and the people working at my neighborhood office are nice: explaining “it’s a computer...” - but AAA has many online flaws that over the years never been corrected.

We have had AAA for over 20 years and just recently changed due to AAA being so expensive in Arizona for our home. But I was in two accidents while we were with AAA in California and they took care of everything for us. I never had to deal with the medical, and I was life flighted out of one location to a hospital. They handled every aspect of dealing with the other vehicles involved, I would highly recommend this company. Now when it comes to Progressive RUN RUN AS FAST AS YOU CAN BECAUSE WHEN IT COMES TIME TO FILE A CLAIM THEY WILL NOT WORK WITH YOU FAIRLY.

Okay so I was hit by their insured.. They accept liability. My wife was hurt. During Covid and we are dealing with far more pressing medical issues. Do you think they want to do the right thing? NO I am and I quote "pissing them off" because I think 1,000 dollars is not enough to cover my wife's injuries. I ask for 2,000 which is reasonable considering we want to get her treatment once we resolve or figure out what other medical issues we have going. Plus we would like to hope Covid will go away soon too. Anyhow so we were told to get a lawyer if we want more than the 1,000.

Their customer service is top notch. I 'bundle' my auto and home insurance, and no matter what the claim is, someone is always available to help. I've been a customer for years, and I highly recommend them!

I called for my 5 cars insurance coverage and my agent separated all my cars and end up to have 4 policies under my name and my 3 children names and had to pay renters insurance for my 3 children who live in my household for free and needed to have a Triple AAA memberships club for another payment. I gave my credit card and was surprised of the bills. Too expensive with less coverage. I called them and representative alter 3 coverages on my 3 cars liabilities. My my monthly premiums stays the same compared to full coverage.

We switched to AAA for the bundling. And we are glad we did. They not only were able to insure our vehicles, trailer, and home. That was why we switched from GEICO after 26 years. AAA does their own insuring unlike Geico that farms out the homeowner insurance. AAA also gives discounts for membership in various organizations or affiliations. They even give out discounts for the amount of years that you are with them. We never got that from Geico. We have been happy with AAA, especially since we can keep everything with one company. Even our membership too. As for vehicle insurance they will tailor what you want and give out honest quotes. Luckily so far we have not had to do a claim for our vehicles with them. But, unfortunately, we did have to do it with our house insurance.

Have had AAA for over 40 years. No hassle. Good rates. I supposed someone out there may be cheaper but not enough to change. Loyalty matters in car ins. Move to a new company and have an accident and they likely won't renew your policy. Then you are out looking for ins with an accident in the last year. Whatever savings you thought you had is now gone.

I canceled my AUTO insurance with AAA on 07/18/2020 before my renewal date of 07/27/2020. AAA failed to canceled my policy as to my request, and arrangement with AAA. I had auto draft set up on my account so AAA could take a 6 month premium out twice a year. They tried to take the money out of my account anyway on 07/27/2020 when I clearly canceled the policy ON 07/18/2020 resulting in a $32.00 charge from my bank account for insufficient funds. Ha ha ha. Beats getting ripped off for $1,793.93 plus AAA will be held responsible for the fee I was charged by my bank. What AAA didn't foresee, I never keep large amounts of money in that account, I only use that account to make payments to companies.

I've enjoyed my dealings with AAA. Haven't had any claims for years. Billing could be easier and it works. Glad they are open with the COVID. Would rather go to AAA than to DMV.

We've had two claims in 9 years. A blown tire from a semi hit the front of our Prius on the freeway and our truck was rear ended at a stop light. We put in a claim for the tire episode by phone with AAA and it was handled easily and quickly with no problems. After getting estimates we were able to take the car to the repair shop of our choice and the shop was paid promptly. Every few years I get quotes from other insurers and always end up staying with AAA.

It seems expensive, but in my two not-at-fault accidents, the coverage was substantial. The first accident caused considerable damage to my car, which was covered except that the AAA adjuster decided an alignment was not necessary. This led to a flat tire on a busy bridge – dangerous situation! The second accident was an out-of-control driver, and my car was trashed. My passenger later died, and I was badly shaken. The other driver had limited insurance, but I had adequate coverage, which, as far as I know now, will cover the damages that her insurance won't cover.

Even though myself and my family is AAA member for over 40 years. We have automobiles insurance for a long time. The coverage is not the best. The premium is okay, not the lowest price. But the customer service in claims is not so great anymore. The response is slower and the claim adjuster is incompetent and unprofessional and unfriendly and lazy.

A couple years ago we were in an accident. No injuries thankfully. The insurance paid 100% of the other vehicle and surprisingly we got a check for our truck which was totaled. The estimator explained the deductions to us. During CV19 we are getting discounts. Not much but every little bit helps.

I haven't owned a vehicle for more than ten years, but when I did, my coverage was through AAA. I'm not certain it was the absolute cheapest in terms of premiums, but the coverage and support services were fantastic. From maps to travel advice to on the road emergencies, they were always there for me.

I purchased auto insurance thru AAA and a day later I wanted to add on my RV. The agent and supervisor would never all me back. Because their customer service was so bad I cancelled my insurance 5 days later. I paid for the full year of coverage. They would never call/email me on my refund. A month later I got a check in the mail that when I cashed it, they had stopped payment. Thank goodness I paid with my credit card and disputed the charges. However, they said in their contract that if you cancel your policy they charge you a service fee. Mine was OVER $260 dollars. If I didn't pay it, it would ruin my credit history. Do NOT get involved with these people. TERRIBLE!

AAA has been very helpful over the phone, no issues or complaints at all. I'd like to know that if I do file a claim they will be there with me every step of the way. You pay all the money every year to these companies, just want to know they will be there for you and your family.

In October of 2019, I had to get rid of my car because it wasn't good anymore. I just recently got a vehicle and they are charging me new customer rates. I am on disability so I wasn't go to pay car insurance on a car I didn't have anymore and had to wait until I had the money to replace my car. Even though I was with them for 20 years, longer for road side, and 13 years of homeowners, I was given a new customer rate on insurance. This is ridiculous to be penalized because I didn't own a car from Oct-June. So much for customer loyalty. I'll be looking for a new insurance company. Insurance is the only business that penalizes you for using the services you pay for.

My husband and myself have had AAA auto insurance for nearly 3 years. We bundled our renters' insurance with this and we are also AAA service members. There’s not much of a discount having all of these to begin with. Our auto insurance has lapsed because it was up for renewal and we will not be able to pay the premium for 4 days. I called to see if I could set up a draft for that day to get our policy reinstated in the interim. The answer is no. When other companies are working with people it seems like AAA feels like they have enough business that they don’t need to. We’re looking for auto insurance you may want to look elsewhere.

We have been with AAA for 4 years. First few years were great, we switched over cause our teenagers were driving. They offered a 12-month payment plan. The beginning of this year I get a letter saying they are canceling our homeowners stating the mountain behind us is a potential fire hazard. So I was left finding new insurance. Just this past weekend I get a letter stating our car insurance will increase by 833 a year due to not having the Multi discount. Well after 4 years I gotta say its time to move on. I did call, they weren't able to help with the increase. Be careful when you have both cause they can easily drop you and raise your premium.

Regarding AAA auto insurance refunding 20% of the premium because of the COVID-19 pandemic: So I got my COVID-19 premium refund check From AAA auto insurance today. And was going to use that to pay for the remainder amount of my payment. I had called a few months ago and was told I have to wait to get the check physically and then I could request to have it voided, to apply to my remaining balance.

I just got off the phone today with a Supervisor Meagan saying she is with Corporate reinstating a complete different amount than discussed with two other Supervisors; Ramone and another agent today. Meagan says pay April and May which is 1200 today because I failed to call or reverse 627.54 and waited to long to contact AAA. I tried to explain to her that I filed online complaint for the conversation and calls to be pulled because I called consistently more than once a day to confirm information balance make adjustments and other information as needed. To a point that I was told I had up until July before cancellation.

I purchased a battery with a warranty. When I called several times to replace battery because the battery kept going dead they ignored me. THEY also said there was nothing wrong with the battery. I took it to a local AUTOZONE twice to be tested (battery and alternator). They tested the battery and said it had dead cells and it was no good and alternator was taken off, tested, and it was fine. I called AAA several (many) times and requested that they replace battery as promised in warranty. The warranty was for 3 years. It ran out April 2020. The reps were rude, disrespectful, and mean-spirited. I will never, ever buy anything from them again. They are not trustworthy and they are dishonest. I have been a member since 1998 and they treated me like dirt. I am now searching for a new auto club.

I had purchased AAA insurance with my husband and I wish I had chose anywhere else. During my husband's deployment in the military his credit card was hacked and canceled by the bank. It took some time to realize the car insurance was cancelled because AAA never contacted us, by email, mail or phone. Now, as we are in the middle of buying a house we find out there is a debt collector coming after us for $48 dollars that was delinquent on the AAA account. Even after calling to update our policy, the AAA representative never said a word about outstanding costs or a delinquency. We would have paid it HAD WE KNOWN! Again, not one call received, not one email, not one piece of mail about owing them. Just avoid AAA because they certainly don’t care about providing an honest service.

I have always been pleased with AAA Auto Insurance, but this year has been bad. I bought a Economical car to drive to work but kept my H3, so now I drive two car, but mainly the KIA. AAA is charging me saying that I drive the KIA 15,001 to 17,500 and the H3 501 to 1,500 that will mean that at the minimum I will have to drive 15,502 miles on both cars, and could drive 19,000. The problem is I bought my KIA back in April 16 of 2019 and as of the middle of November when I sent them my miles the KIA had 7,300 miles on it, so that will mean that at the most I will drive that car if each month is around 1,000 it will be 12,000. The H3, I use it to go to the store and I don't go to store that often (once a week) and the store is 6 blocks from the house, so let's say the store is 2 miles from the house so times 52 weeks that will mean the H3 will be under 500 miles, so at the most both cars will be driven a grand total of may 13,000 and change.

Poor communication. Horrible response time. Called at 6:13 PM for a tow. Was told they were dispatching a driver and he would be here no later than 7:45 and should receive a text or call prior to that confirming he was in his way. 7:33 no call so I call back. They said that I’m next in line and will receive a call confirming they’re in the way in 15-20 minutes. 8:12 I call back. Got disconnected while on hold. 8:14 called them again. I was told the driver was finishing up his previous call and I should be getting a call shortly and he should be here no later than 8:45. My wife and I are Plus members and have been members for 14 years. We’ll definitely be rethinking our renewal fee the next time it comes up.

I have been a Premier member for close to 20 years and have needed AAA a total of two times in twenty years. May 5th on the way home from work, at a hospital, I had rear tire quickly go flat on my motorcycle. It is a 100 mile daily round trip across the desert that is also up and down a mountain. It is no exaggeration when I say I was in middle of nowhere, in the desert, with the sun setting more than 25 miles from the nearest repair services, and about 8 miles from the nearest gas station.

Car would not start. Member for 10 years. Called AAA. Battery was low. Driver came out and offered me a bootleg used battery for a discount. I refused. Called AAA to complain. Was told not to tell anyone! The mechanic spoke very little English! This occurred during the Coronavirus lockdown!

I own 3 vehicles. None of them were on the road due to stay home policy. AAA refused to provide some discounts. I did not feel comfortable to a be part of AAA company that did not step up to help during crisis.... Too much drama!!

I had been a member of AAA for 25 years never had a claim. I Involved in an accident on my Bike with a Car, and the driver had little coverage. I had some uninsured driver coverage & AAA did nothing. I quit them!

I was involved in a minor car accident and pretty much had to do everything myself with the other insurance company. They didn't bother to do anything. Then I was involved in a larger accident. It was not my fault. The tried everything in their power to get out of paying for things. I had even paid extra for uninsured motorists and they still would not pay for things and I got sent to a creditor. They're the worst insurance company I've ever got with.

This company is the worst company out there. I’m sure whatever little company would treat their customers better. I have been with them for a year and it has been a nightmare. Stay away from them, when you don’t have the thousands of dollars their premium cost and decide to break it down in monthly payments they charge you an interest fee like if they are financing your premiums or lending money from them. Of course this is something they don’t tell you at the beginning. The customer service representative are very rude and they almost hang up the phone on you when you bring to their attention something about the premiums. Your monthly payment is never the same, it always changes to their favor, or course they always add more and more money every month.

I've need insurance for both my car, why is it at 65 year old I'm being charged $472 a month just to travel in my car? Now that what you call highway robbery! Consumer Affairs need to keep these insurance companies out. Traveling such never come at such a high cost.

I have been a loyal customer for over 13 years and now I’m actively seeking to change. Here is why. During the pandemic where everyone is helping each other out I called to see if there were any discounts available to help us during this difficult time where we aren’t working and our cars are sitting in the garage I was offered NO HELP. I was on the phone for 1 hour and basically they wouldn’t offer any discounts unlike all the other large insurance companies. I even asked to temporarily pause insurance on one car since we don’t need to drive both cars and they said it will actually increase my rate. Can you believe that? They flat out wouldn’t offer to give any discount while other companies are doing it.

AAA should refund customers. AAA is one of the biggest companies out there. I hear other companies are refunding their customers in need especially since we are not driving our vehicles. This company is very expensive. Not cheap for their insurance???

With other companies giving people refunds because our states are on lockdown, AAA shows their true colors and refuses to do the right thing. Shameful. I've had this insurance for 4 years now, keeps going up even though I'm in my 50s.

After 25+ years they automatically switched us to their own new insurance company and promised better rates. My rate went up from $2100 to $4600. I tried to figure out what the differences were and found that even with less coverage it would still be same rate. Why? Because of the town I live in was their reason. Lumber doesn't cost more from town to town in RI, but I understand insurance companies don't want a lot of people in certain areas. I should thank them cause when I checked around even my car insurance will be less. My suggestion is shop around every few years. AAA is not only company that bundles, offers travel discounts, movie discounts, and offers roadside services. The only thing AAA is good for these days is the DMV services, but even then they don't do a lot in that area too. I still stood in line last spring for 1hr to get license renewed.

One night I was rear ended by a lady that wasnt paying attention while driving. When we exchanged insurance cards we were both relieved that we both had AAA insurance. Our car got repaired and we went about our lives but then later my premiums started to rise. When I called I was told that I had an at fault accident on my record and this was the reason my premiums increased. After arguing with the agent for an hour I was told nevermind thats incorrect, "It was just a normal price increase". So now 3 years later when AAA wrongly cancelled my homeowners policy I cancelled auto insurance to find out by Progressive that I have an at fault accident on my record. AAA recorded the fault incorrectly and overcharged me for at least 3 years for someone rear ending me!!! I was never at fault for this but I've been paying for it like I was!! SHAME ON AAA AUTO CLUB!!

We are in the middle of a global pandemic, I called to have my payment deferred, not only did they not show any sympathy, but basically said, "Too bad you lost your job, we can’t help!!" Seriously.... So disappointing!!

I had a good insurance policy with ALL STATE till I got a shiny colorful package from AAA claiming that they would save me money if I would change my policy to AAA. I called them and I was transferred to a sales person called SEAN **. He sold me a policy and yes it was a little. NOT the numbers that they claim cheaper than all state. BUT recently I got into an accident I found out two out of my three cars don't have collision coverage, something that the salesperson didn't mention to me and I HAD collision with ALL STATE, that was why AAA was a little bit cheaper, It is three weeks that I have been calling different offices of AAA. NO luck, they are all playing game with me. I am so frustrated that the only thing could do is to write this review and let others don't make the same mistake that I made.

Making a complaint for ** at GALKA AAA 125 E Maple Rd, Michigan... Ms. Ms. ** delivers unethical, unprofessional conduct. It's very rude and treats customers badly, embarrassing the culture of AAA. She takes advantages of customers age, and lack of understanding English. She hungs up on the phone, refuses to put a manager on the phone, does not provide phone number for the AAA complaint department the worse provide intentionally wrong information trying to steal money.

Six months ago I switch insurance from another Insurance Agency to AAA and buy Car Insurance and Rental Insurance (I have member from long time with AAA), because I am counting on them and sign by Esign from Email they sent to me (I didn't read very small characters). They didn't mention this policy is contract for year and If I broken this contract they will charge penalty $199. After 6 months, the price go up to $206/month without any agree of me. I have financial hardship right now, I look for an cheaper insurance and I buy from Farmers at $183/month (no contract). I call AAA to discontinue, they tell me must pay $199 penalty before they cancel policy. I ask everybody has situation like me and and how to do to solve the problem or anybody file complaint to court just give idea about my problem.

Hi. So I decided to go with AAA insurance rather than some of the other cheaper companies because some of their reviews were so much better and they seem to make sure that I thought I was going to be completely covered if God forbid there was ever an accident! Well God forbid there was and my husband‘s truck was totaled! The truck was financed so currently still owe 4000 on it AAA turned around totaled it and offered me $1500 and doesn’t see why I am so unhappy and upset. Now they say, "Sorry ma’am but we do not cover replacement of your vehicle. Only the worth of the vehicle in your area!" Hello. What’s the point of having insurance if it’s not gonna cover what you are paying for the vehicle or what you have paid for the vehicle. That’s the point of insurance correct?!

Took my rear ended car to the body shop recommended by AAA claims adjuster as their preferred vendor for an estimate. Did not hear back from the body shop for 5 days. Called my adjuster to report the issue. Adjuster seems to be under the impression that I did not take my car for an estimate and became very rude, condescending and disrespectful. Spoke to me as if AAA was doing a favor to fix my car. I requested to change the body shop as I could not trust them which the adjuster seems to not like. I hope AAA management takes note of the reviews here and improves their customer service. Thank you!

I have been waiting for more than 11 months for a car of mine that caused total loss and they claim it was for investigation, I needed to come to my country, tried numerous times to contact them and was unsuccessful. Don't trust.

I contacting this office and spoke with Raquel ** about car insurance. Her quote was $200 more than my online account without changes. I didnt the paperwork by phone and once the policy was emailed to me, I send her a email stating I changed my mine since the monthly was didnt and not going to start a policy. She charged my card anyway for monthly bill and membership. She told me by email on Dec, 18th, I would have a refund in 10 day from Dec. 18, 2019. I have been lied to by her, her supervisor Karla ** and the account was not cancelled. I even received a welcome package. I then emailed the supervisor and she told me the welcome package was a mistake. It was not a mistake. She is a liar and didnt cancel my account. Then, I received a notice stating my policy will be cancelled on Jan. 20th for not turning in needed documents. The supervisor then told by email that is a mistake too. Its cancelled.

Our car was hit and totaled out. Driver was unconscious. Couldn't find the car after being towed. I was told by AAA it's my job to locate the car. Had to call all over. I was unable to find it. Got mad, told them it's going to go to the police reported stolen then they started to help. They did not return any of my calls. After 7 weeks they have not paid the claim. We have no rental car and will have to get help from a lawyer. They have title to the car. We have nothing. They tell me this is good service compared to most of their competitors. What a joke.

Prior to going with AAA I only dealt with State Farm and Progressive who had the same operating policy. First the rate that was quoted was for 12 months and did not change even though I paid in 6 month increments. With AAA and driving the same vehicle without any accidents, claims or traffic citations, my 6 month renewal rate has increased every time without exception for the past 3 years. I called this to the attention of one of their representatives and was told this was due to a risk reassessment of the geographic area in which I live. 6 times?? Come on!!

AAA took over a policy renewal that I had with Safeco and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and paid for the auto policy and was going to pay for the home policy once it was updated. After multiple emails and calls, no one fixed the home policy that I was willing to pay more for but needed my husband on the policy. They never responded to my calls or emails but keep sending me reminders to pay for the policy.

Worst insurance company I ever dealt with. They never send the bill. They discontinue your insurance without notification even though you're paid up. Totally incompetent customer service reps/ agents. Price was extremely high also. They sent me a cancellation notice but when I called them to actually cancel and tell them I had a different insurer, all the sudden they owed me $550 for the refund check, which they said would be sent out in 4 or 5 weeks. I did get the check in about 4 days though. Every time I called them they couldn't find my account. They called and harassed my family members, sent letters addressed to me but with their name on the bill. These family members had nothing to do with my insurance and I didn't give them their contact information. This is with me having a credit balance. Total incompetence. I wouldn't recommend AAA insurance to my worst enemy.

Wife was hit by a AAA insured person. Horrible experience trying to get anything done with them. Lesson learned when dealing with aaa. Hire a lawyer right away and let them deal with it. Took way too long to get paid out, no rental car offered, didn't pay us what our old van was worth. They couldn't even get ahold of their client who hit us... Horrible!

I NEVER write reviews and I know this is super long, but I just want to warn anyone that's contemplating this company. I had AAA when I lived in Texas and had no issues so I was excited to learn they were in Tennessee when I moved. They also had the best rates compared to other insurance companies (guess I'm getting what I paid for). Everything was great for the first year but now I'm having so many issues that I will not be renewing during my renewal period. I updated my card info online the end of November because I received a new card. I also moved and called them to update my address the beginning of December. I believe I received one piece of mail at my new address then I noticed everything was being sent to my old one.

I was a victim being given the wrong information which led to an unauthorized charge to my account after the AAA travel person informed me I would not be charged for my booking through the AAA travel site. Here's what happened: I booked a reservation via AAA for Fiesta Henderson and called the front desk to find out what my options were because AAA specifies on their site "Contact the property directly for their deposit policy." So, I do that. I call and tell the front desk person, "What are my options for editing the booking date or canceling? Depending on what your policy is, will depend on what I do with my booking." The hotel front desk person says, "I don't know. I don't have access to any information since you booked with a 3rd party." You would think they would at least have cancellation policy, right? They eventually do. Read on.

I went to AAA insurance on a recommendation. I bundled all my insurance and thought I was good to go. How wrong I was. First, they forgot to schedule a photo session of my house. They called me and said there was still time, so they sent someone out within a week and again I thought I was good to go. I received a homeowners cancelation in the mail which made my auto go up because I lost my bundle price. I called and they said they had not received met pictures so they had to cancel. I got the run around and after numerous calls they said it was handled. To my surprise, I got another letter of payment due for my auto because of the cancellation. Again, the run around and numerous calls. Again, they told me it was handled. To top it all off, I was getting letters from institutions that I had loans with that my insurance for my home and vehicles, that my insurance had expired.

Customer Service are nothing but a bunch of **!! My Girlfriend called to have an older car she needed towed to a local dealer. Not only was the CS rep Valeria rude to her, ** told her her car could not be towed because she was at work and could not be with the vehicle when they showed up. I'm her Boyfriend and Valeria was told many times that I would be there with the vehicle. Sup approved the tow only to find out he couldn't tow it because the inspection was not current!!! This was not explained to us over the phone. And CS gave the driver the wrong street when I tracked him online. Had to call them to get the right street name which was told to them 8 times over the phone!!! My GF has been a member for 9 years now, think it's time to dump AAA.

First time I called, they said the check would be mailed out by the end of the day. That didn't happen, I have called and left 4-5 messages to find out the status. No one has called me back. Every time I call I get someone's voice mail and no one can look it up and even tell me what the status is. Very frustrating!

Canceled all (3) insurance policies with AAA, due to poor customer service. At renewal time, AAA canceled one of my policies due to a person they did not want to insure. Next they are billing me, and have sent it to a collection agency, even though they canceled the policy. For a company that relies on Membership, they really need to look at their business practices.

Previous to my current AAA roadside disaster, I had a flat tire at 5:30am heading to my 6am shift. I was told the representative would be to my location in 30min. Needless to say, the time kept updating backwards! I had to wait about 3 hours in total before getting assistance.

Other than roadside assistance/membership, AAA auto insurance is worse in its entirety. Their staff seems to have their own protocols when you call them and hear a different set of policies and guidelines every time you talk to them. They will make you bleed in the process and say they are doing it in the name of the customer's security. I don't wish this company well. Remain away from AAA.

We recently joined AAA. All the reviews say how great they are, that is NOT our experience. We were hit by another vehicle recently and the process has been a nightmare. Just having our vehicle towed, took 2 days. Every time we called, we were told they were too busy and to try back the next day. When we called to report the claim, we spoke with the agent for over 30 minutes providing all the information. The claims agent then called us, and didn't have any of the information, so we provided it again. We finally had the vehicle towed to our repair shop and was told that the adjuster would go to the repair shop. Then, they said that our vehicle had to be towed somewhere else. They never said, who would pick it up, when they would pick it up, or where it would be towed to.

I have been a AAA customer for over 10 years. They have covered my home and 3 vehicles. Never had an issue, until I was involved in an accident and my vehicle was totaled. I carry full coverage insurance on all my vehicles, I supplied AAA with all the documents they requested immediately. It has been 3 months they have not paid off my vehicle. They took possession of my title and the vehicle but never paid it off. I feel like they stole it and no matter who I call or complain to nothing gets done. I have to keep paying on the loan and I had to replace the car. So now I have 2 car payments. I feel what they have done is criminal.

I have recently signed up with AAA because they were definitely cheaper than Farmers and Liberty Mutual. I had to make a change to my auto policy, so I waited until the premium was paid and then made the change. My next bill wasn't due for 16 days, but they charged me the full amount, no proration or anything. The rep just kept telling me I would see the prorated amounts in future payments, but what I couldn't understand is with all the technology we have today, why a payment couldn't be adjusted in 16 days. The rep kept saying once the bill is generated they can't make an adjustment. I said logically that doesn't make sense. I made the change 16 days ago and your system can't make adjustments. This is pretty scary, a system that can't make adjustments. I'm not impressed.

AAA insurance takes months to reimburse the insurance costs. They keep collecting the money from the customer account, but always blame the owner of the car. Here is known culprit: ** Policy Services Supervisor 12901 North Forty Dr, St. Louis, MO 63141 Office: (800) 222-7623 ext. ** Fax: (657) 231-7920 Attn: **. And His manager is another CROOK. **

I called Triple AAA insurance to submit a claim. The first call I waited over 15 minutes, tried another AAA number, waited over 25 minutes, finally called the emergency service number and waited over 7 minutes to speak with a rep! I was told my ETA for locksmith to be there to unlock my door was 45 minutes. After 1 hour I called AAA back to find out that my claim was canceled and no one was coming out to unlock my door for me. Wow!! At this point pretty upset with AAA and decided to pay $50 out of pocket for a locksmith to come and unlock my door. I will not be renewing my AAA car insurance next year. They are not #1 in customer service anymore in my book. Thanks triple AAA for wasting my time and money!!

Recently my car was in an accident, rear ended. My claims rep told me she left a message to the other insurance company. A month later, still no one to contact. I then find out because of Basic Coverage (liability only) that my claims rep refuses to help “step in” because of it. So apparently Basic coverage helps the other person and not myself. Got it. That’s a shitty plan. 3 stars because roadside assistance came in handy. I just don’t believe paying extra money on an older vehicle. So 2 stars off because my claims rep wants to help the other party and not me when the accident was not my fault.

I got into hit and run and the other driver fled from the scene. AAA initially told me I can’t file uninsured motorist bodily injury. Then they called me my car is totaled, they never send me the report from the shop where brought my car. Instead they sent a report how my car was appraised. And the data they use were all lies. I called 3 dealership they compared my car with but none of them had the same car as mine. They called me Wednesday for the offer and they want me to return the rental car next day. I asked for extension but they said it’s a strict policy. Once they make an offer they can’t extend the rental which is BS! Just horrible experience with AAA. Stay away from the insurance company. They are only good in taking your money but not taking care of you when you get into accident.

I got an ad in the mail twice to get an insurance quote to receive a Target e gift card. I got the a qualifying quote but have not received any gift card I called several times and get switched around a lot and get different answers from several people. I waited almost a month and never got any gift card. All this trouble just to try to get the gift card that AAA say they will give. What will it be like to get a claim if needed? I DON'T TRUST AAA OR RECOMMEND to anyone to HAVE ANYTHING TO DO WITH AAA. AAA is a too big over sized arrogant untrustworthy company. There are many other insurance companies around. AAA say in there ads "Outsmart Life". Is that Meaning they won't honor their own advertising promotions or try to get out of an insurance claim that is AAA's responsibility. Go find another insurance company you can trust.

I got a flat tire on route 43 which is before the toll booths on route 43. I called AAA and the first lady in customer service told me I was on the turnpike and they were told that I had to call emergency roadside assistance with the turnpike and this was after I told her I wasn’t on the toll road. She transferred me. It was a recording and I’m saying, "Hello hello" and she hung up on me and disconnected me. I called again and went through the same thing. I tried calling the PA Turnpike and they were closed for Veterans Day. I then proceeded to call 911 and the police officer got someone local to come down to help me that takes AAA. Have been a AAA customer for 10 years and I am ready to find another roadside service because their customer service does not know what they are doing and I am not sure who I can call to complain to about this.

When I switched over from Allstate, I had no problem finding someone to help me. After I had switched, I would never hear back from my contact, whether it was to return my emails or phone calls. I finally had to track someone else down and ask if she could be my new go-to person when I needed help or information. She agreed, but I soon found out that she too was difficult to reach. I would have to reach out multiple times before I could get her or hear back from her. Apparently, she was constantly training -- presumably more people to help sign up people who switched, but not necessarily to help once the customers HAD switched!

During the first phase of trying to get our car fixed it took ten days before they could send an adjuster/appraiser out to look at the car. During those ten days, it took calling the claims agent six or eight times a day to get a return call, and emailing didn't make it any faster. Usually she would return the calls in three or four days - horrendous service!!! Then, when the adjuster/appraiser finally did authorize repairs, he instructed the repair shop to skip doing proper repairs and instead just spray-paint over the damage with black paint. Since this was on the plastic front bumper of a Lexus, the white-ish plastic under the spray paint shows through and it looks like some kid tried to hide something from his parents under black spray paint - an absolutely unacceptable shortcut, especially for such a high-end vehicle.

Please do not get AAA car insurance I made that mistake! My monthly payment was increasing month to month without notice and when I called they will give me different explanations, and the worst when I called for quote for GEICO they offered me better coverage for $180 when AAA was charging me for the same $340.07. I only had AAA for 5 months because it went from $220 to $340 and when I called to cancel they sent me a bill of $478.39 which I had to pay now or they will send it to collection.

They're the most expensive insurance in town but when you have a claim they're the biggest cheapskates in town! They'll let you pay for full coverage but they won't fix an older 9 year old car! They'll total it instead!! Avoid them like the plague!! It took over a week just to get them out to look at my car!!

Avoid using Onboard App for AAA Insurance Discount until they revise hard braking. Currently using the App that tracks speeds over 80 mph, hard braking and driving late night/early morning hours to get auto insurance discount up to 20%. Unfortunately I drive to work at 3:30am and it's reducing my allowable discount. There is no traffic but AAA considers this high risk driving hours. They should be giving bonus points for avoiding traffic. Hard Braking monitoring greatly needs to be modified which is using my smart phone to determine deceleration. I drive a 2015 Camry and to avoid hard braking occurrences, I have to do rolling stops or take more risk with yellow lights at intersections to avoid having to apply brakes. Cars will pass me just to get in front of me because I taking excessive long distances to slow the vehicle down at stop signs and intersections. I get a hard brake incident whenever I try to stop the vehicle.

I was insured by AAA Insurance for both Home and Auto since 2006. I have zero claim except for one car accident last year in 2018 by my daughter. Two months ago I received a call from AAA and indicated that they will switch my issuance from Safeco to their own. They indicated that Safeco decided to cancel due to the auto accident and AAA will insure my insurance as usual. My new insurance for auto and home took affected in August 22, 2019. I received a letter from AAA on September 16, 2019, indicating that they canceled my home owner insurance as of September 29, 2019. That gave me two weeks for look for other insurance. The reasons were the following: Refrigerator on deck, tree branch touched shed, trash in front of porch, abandon vehicles, and damaged chimney siding, and missing hand rail at back porch.

Aaron ** finally stepped in and was able to resolve my case in two days. He was absolutely wonderful! It’s unfortunate that I couldn’t have dealt with him first.

AAA in the Carolinas - I say do NOT insure your auto with them. They started out quoting me much lower than everyone else a year ago (when I first moved to the Carolinas) and hit me with a 61% rate increase after that first year. My insurance agent generally does not answer her phone, nor has she ever returned my calls. I have had to go into the office to have conversations with her, if she was actually in the office at the time. Then I paid the renewal late, due to the high rate increase and my moving my home at the same time, and the payment I did make in the office never went through. I received zero communication about this - nothing in email, nothing in snail mail, no phone calls, and nothing in my online account. Nothing.

I do not know why they do not put my auto insurance policy online. I have to call but the 800 numbers never get through and non-800 numbers direct you to 800 numbers again. They never reply your email too.

They over charged me after they cancelled my policy for the wrong reason and started charging me 3.5 times more than the competition, they were on automatic payments, never place them on automatic payments.

Have been a AAA Member and Insurance holder since 2001. Yearly premium rates increase yearly. Last October my auto premium increased to $1750. Took the AAA DRIVER IMPROVEMENT PROGRAM and then with my AAA Membership Loyalty along with this program I received a statement that my upcoming renewal would decrease to $1681. This week I received my renewal declaration statement due October 20 for a whopping $1991!!! Thursday I spent plenty time on the phone with Customer Service to no avail and no explanation despite a clean driving record, no points, no accidents, no DUI and with a top credit/insurance score. Mind boggling.

Let me start off by saying we have barely had AAA for 3 weeks. We bought a new home and have cars. They bundled all of them together. I told me everything over the phone what should I agree to come to find out the lady only put us at a small package for 5 miles. Porto our town is a 30 mile radius so they told my wife that she would have to come out of pocket $180 for the tow so I went and I called and I upgraded my service so they told me that I had to wait for you hours for it to be upgraded and that they were not going to refund my money even though that they do not sell me the right plan.

Like others on this blog site, I have had AAA insurance for car and home for decades. Recently things seem to be weird. Last December my policies increased 10% without explanation (I have not made a report for over 10 years, just paying the premiums). Then after I bought a new car, things went really weird. Yesterday I received a refund check of $230 and a bill of $99, and my policy was cancelled with 2 days notice--and (as far as I can tell) not outstanding premiums. Something has gone wrong at this insurance agency. I caution anyone from engaging with them until they figure out how to manage their policies and their customers.

I have been a member for several years with The AAA Plus membership. For all the years paying for this service, I never used it until 2 days ago. My wife was driving 4 miles from the house when the car died. She called AAA and they refuse to talk to her. I called them and the first question from them was I with the car. I told them that I was out of the area working. They told me that without me being there they would not send a tow truck. I asked for a supervisor and the same issue no regard whatsoever for how long I have been a member and then the bombshell. They would send a tow truck if I paid them an immediate additional $165. I then told them not to send any more information. I will never use this company going further!

I was being charged $320 monthly for my car insurance... Full coverage. The AAA agent told me that I had a suspended license back in 2013. I called 21st Century insurance and I got the same coverage as I had with AAA for $99.00 and he said that that suspension didn't show up and he said that since it wasn't for a moving violation but a medical evaluation which was cleared up by my Dr that it should have never been brought in to my insurance. I guess AAA wants to take advantage of senior citizen and charge them whatever they like. I felt so ripped off by AAA.

The insurance coverage is reasonably priced, full coverage for both my vehicles. Claims are handled promptly and courteously. As a senior citizen, this is important to me. AARP and Hartford insurance cannot come close to the savings I receive from AAA.

Saved over $500 per year for the exact same coverage. Everyone knows about AAA customer service for being outstanding and that's what convinced me to switch. Low cost and nationally known excellent customer service. How can you lose?

Was with AAA for many years. This year they raised auto insurance. Then they almost doubled my homeowners insurance cost. No reason was given other than everyone’s went up. If that is not bad enough when you call there is a very long wait and listeners who care to hold are bombarded with ads to buy more insurance from them. Since I switched I have spent hours on hold. Then I left a message on another number and hours later there is no reply. Horrible way to treat what they call ”our valued customers”.

I had a claim and the adjuster went out of his way to ensure I received the max amt. possible. I actually received approx. $500 more than I expected. The entire procedure was done quickly and I was treated with the utmost courtesy.

Not going to hold back on how pricey it costs especially if you only want auto insurance. Probably the most expensive compared to the listed companies. However you pay for what you get! Great customer service who cares plus tons of extra perks.

AAA is awesome. The process of filing a claim is easy and the representative was very helpful. It was settled quickly and I was able to buy a new car within a few weeks. Also, they are willing to find solutions and discounts to match premiums with what you can afford.

AAA insurance is less expensive than Liberty Mutual and Allstate. I was with Liberty Mutual for 10 years and became more and more expensive and I never made a claim. Before I was with Allstate for over 30 years and only had a minor non-chargeable accident 15 years before I dropped them. AAA Insurance (the auto company) is out of California and customer service is excellent.

I have been with Automobile Club of Southern California for over 15 years. The price is very good and they also will give me 9 months to pay or a 12 mo plan. I chose the 9 mo plan. If anything happens just call the 24 hour dispatch and you get immediate help. Ask if you are ok, is your car driveable, if not where do you need it towed - home or repair shop. They get right on your claim. I was hit in the rear sitting at a red stop light. Did not have to pay a deductible. They also kept me updated on the status of the claim. They also have a class called Drive Sharp on the computer for elderly drivers. When you complete it you get a 4% discount on it. You also get a discount for parking in a garage, multi policies and good driving record. I can also get my tag there any any other DMV services. Love this company.

I was surprised to find out AAA offered car insurance in addition to road service. Their rate was far more competitive than the other insurance companies I have dealt with. There was also an additional discount because I bundled road service with car insurance.

I was involved in a not my fault accident. AAA had no mandate to help me with the medical payment mess. However, their claims processor had gone above and beyond to guide me. Excellent, responsive customer service. Premiums much lower than others!

Two weeks ago I had an accident with my car in which I had full coverage insurance from AAA. My car was totaled in this accident. We have called the insurance company 3 to 4 different times and continued to get brushed off. We had to go out and buy a new car because obviously I need a car to drive to work. Yet still no response from AAA. Very disappointed.

I had a car accident 2 days ago and was told I have no medical coverage with my car which has liability coverage only. I called AAA and was told my claim adjuster will call me. Few hours later I received a call from Diane ** who claims she is my AAA claim adjuster. Initially, I thought she was rude to me but when I asked my Aetna representative to call her, she received the same treatment. This lady does not want to do any paperwork which is supposedly her job. She is extremely rude and does not want to work. She tried to make Aetna do her job instead of the other way around.

Files claim over 45 days ago. They never provide status and I have had to call at least 5 times so far asking for status. Answer is always "We are continuing our investigation". Sometimes they ask for more information but they should be calling me asking for this information rather than requesting additional items each time I ask for the status. Don't expect timely claims processing.

Purchased insurance from AAA for auto and RV; had to purchase membership. Agent called 8 days later. Said driver was excluded from policy because of a DWI from 2009. Wanted me to sign; I said no; I wouldn't have purchased if I had known this. He never canceled policy or membership though he said he did. So I called to cancel Auto and RV insurance; they did but keeping monthly payment and charging a $54.00 additional charge. I had insurance with Progressive prior and was only switching to save money. I noticed also he excluded uninsured motorist coverage; guess that's why rate was less. Very nice when purchasing; wouldn't even return calls or emails I sent to agent and supervisor to request cancellation.