AAA Auto Insurance Reviews

I got car insurance through AAA rep Michelle P. on 7/28/20. She insisted I provide my checking account info, which I did. Later called the 800 number and canceled the direct debit and opted to receive a paper bill. Received a paper bill for $63.91 due 8/29/20. Do to non-responsiveness from Michelle regarding also getting homeowner's insurance, I canceled the car insurance on 8/23. On 8/26/20, AAA stole $177.65 from my checking account.

Myself and many family members were proud AAA members in the early 2000’s... Since, most everyone has either left or Switched to a different insurance provider. Various reasons but one common issue that we all discuss occasionally: they have a super aggressive “pay now or we cancel” policy - but are extremely lousy when having to step up and be proactive in fulfilling the promised “we are here to help when you have an accident”... I understand, it’s a business and the people working at my neighborhood office are nice: explaining “it’s a computer...” - but AAA has many online flaws that over the years never been corrected.

We have had AAA for over 20 years and just recently changed due to AAA being so expensive in Arizona for our home. But I was in two accidents while we were with AAA in California and they took care of everything for us. I never had to deal with the medical, and I was life flighted out of one location to a hospital. They handled every aspect of dealing with the other vehicles involved, I would highly recommend this company. Now when it comes to Progressive RUN RUN AS FAST AS YOU CAN BECAUSE WHEN IT COMES TIME TO FILE A CLAIM THEY WILL NOT WORK WITH YOU FAIRLY.

Okay so I was hit by their insured.. They accept liability. My wife was hurt. During Covid and we are dealing with far more pressing medical issues. Do you think they want to do the right thing? NO I am and I quote "pissing them off" because I think 1,000 dollars is not enough to cover my wife's injuries. I ask for 2,000 which is reasonable considering we want to get her treatment once we resolve or figure out what other medical issues we have going. Plus we would like to hope Covid will go away soon too. Anyhow so we were told to get a lawyer if we want more than the 1,000.

Their customer service is top notch. I 'bundle' my auto and home insurance, and no matter what the claim is, someone is always available to help. I've been a customer for years, and I highly recommend them!

I called for my 5 cars insurance coverage and my agent separated all my cars and end up to have 4 policies under my name and my 3 children names and had to pay renters insurance for my 3 children who live in my household for free and needed to have a Triple AAA memberships club for another payment. I gave my credit card and was surprised of the bills. Too expensive with less coverage. I called them and representative alter 3 coverages on my 3 cars liabilities. My my monthly premiums stays the same compared to full coverage.

We switched to AAA for the bundling. And we are glad we did. They not only were able to insure our vehicles, trailer, and home. That was why we switched from GEICO after 26 years. AAA does their own insuring unlike Geico that farms out the homeowner insurance. AAA also gives discounts for membership in various organizations or affiliations. They even give out discounts for the amount of years that you are with them. We never got that from Geico. We have been happy with AAA, especially since we can keep everything with one company. Even our membership too. As for vehicle insurance they will tailor what you want and give out honest quotes. Luckily so far we have not had to do a claim for our vehicles with them. But, unfortunately, we did have to do it with our house insurance.

Have had AAA for over 40 years. No hassle. Good rates. I supposed someone out there may be cheaper but not enough to change. Loyalty matters in car ins. Move to a new company and have an accident and they likely won't renew your policy. Then you are out looking for ins with an accident in the last year. Whatever savings you thought you had is now gone.

I canceled my AUTO insurance with AAA on 07/18/2020 before my renewal date of 07/27/2020. AAA failed to canceled my policy as to my request, and arrangement with AAA. I had auto draft set up on my account so AAA could take a 6 month premium out twice a year. They tried to take the money out of my account anyway on 07/27/2020 when I clearly canceled the policy ON 07/18/2020 resulting in a $32.00 charge from my bank account for insufficient funds. Ha ha ha. Beats getting ripped off for $1,793.93 plus AAA will be held responsible for the fee I was charged by my bank. What AAA didn't foresee, I never keep large amounts of money in that account, I only use that account to make payments to companies.

I've enjoyed my dealings with AAA. Haven't had any claims for years. Billing could be easier and it works. Glad they are open with the COVID. Would rather go to AAA than to DMV.

We've had two claims in 9 years. A blown tire from a semi hit the front of our Prius on the freeway and our truck was rear ended at a stop light. We put in a claim for the tire episode by phone with AAA and it was handled easily and quickly with no problems. After getting estimates we were able to take the car to the repair shop of our choice and the shop was paid promptly. Every few years I get quotes from other insurers and always end up staying with AAA.

It seems expensive, but in my two not-at-fault accidents, the coverage was substantial. The first accident caused considerable damage to my car, which was covered except that the AAA adjuster decided an alignment was not necessary. This led to a flat tire on a busy bridge – dangerous situation! The second accident was an out-of-control driver, and my car was trashed. My passenger later died, and I was badly shaken. The other driver had limited insurance, but I had adequate coverage, which, as far as I know now, will cover the damages that her insurance won't cover.

Even though myself and my family is AAA member for over 40 years. We have automobiles insurance for a long time. The coverage is not the best. The premium is okay, not the lowest price. But the customer service in claims is not so great anymore. The response is slower and the claim adjuster is incompetent and unprofessional and unfriendly and lazy.

A couple years ago we were in an accident. No injuries thankfully. The insurance paid 100% of the other vehicle and surprisingly we got a check for our truck which was totaled. The estimator explained the deductions to us. During CV19 we are getting discounts. Not much but every little bit helps.

I haven't owned a vehicle for more than ten years, but when I did, my coverage was through AAA. I'm not certain it was the absolute cheapest in terms of premiums, but the coverage and support services were fantastic. From maps to travel advice to on the road emergencies, they were always there for me.

I purchased auto insurance thru AAA and a day later I wanted to add on my RV. The agent and supervisor would never all me back. Because their customer service was so bad I cancelled my insurance 5 days later. I paid for the full year of coverage. They would never call/email me on my refund. A month later I got a check in the mail that when I cashed it, they had stopped payment. Thank goodness I paid with my credit card and disputed the charges. However, they said in their contract that if you cancel your policy they charge you a service fee. Mine was OVER $260 dollars. If I didn't pay it, it would ruin my credit history. Do NOT get involved with these people. TERRIBLE!

AAA has been very helpful over the phone, no issues or complaints at all. I'd like to know that if I do file a claim they will be there with me every step of the way. You pay all the money every year to these companies, just want to know they will be there for you and your family.

In October of 2019, I had to get rid of my car because it wasn't good anymore. I just recently got a vehicle and they are charging me new customer rates. I am on disability so I wasn't go to pay car insurance on a car I didn't have anymore and had to wait until I had the money to replace my car. Even though I was with them for 20 years, longer for road side, and 13 years of homeowners, I was given a new customer rate on insurance. This is ridiculous to be penalized because I didn't own a car from Oct-June. So much for customer loyalty. I'll be looking for a new insurance company. Insurance is the only business that penalizes you for using the services you pay for.

My husband and myself have had AAA auto insurance for nearly 3 years. We bundled our renters' insurance with this and we are also AAA service members. There’s not much of a discount having all of these to begin with. Our auto insurance has lapsed because it was up for renewal and we will not be able to pay the premium for 4 days. I called to see if I could set up a draft for that day to get our policy reinstated in the interim. The answer is no. When other companies are working with people it seems like AAA feels like they have enough business that they don’t need to. We’re looking for auto insurance you may want to look elsewhere.

We have been with AAA for 4 years. First few years were great, we switched over cause our teenagers were driving. They offered a 12-month payment plan. The beginning of this year I get a letter saying they are canceling our homeowners stating the mountain behind us is a potential fire hazard. So I was left finding new insurance. Just this past weekend I get a letter stating our car insurance will increase by 833 a year due to not having the Multi discount. Well after 4 years I gotta say its time to move on. I did call, they weren't able to help with the increase. Be careful when you have both cause they can easily drop you and raise your premium.

Regarding AAA auto insurance refunding 20% of the premium because of the COVID-19 pandemic: So I got my COVID-19 premium refund check From AAA auto insurance today. And was going to use that to pay for the remainder amount of my payment. I had called a few months ago and was told I have to wait to get the check physically and then I could request to have it voided, to apply to my remaining balance.

I just got off the phone today with a Supervisor Meagan saying she is with Corporate reinstating a complete different amount than discussed with two other Supervisors; Ramone and another agent today. Meagan says pay April and May which is 1200 today because I failed to call or reverse 627.54 and waited to long to contact AAA. I tried to explain to her that I filed online complaint for the conversation and calls to be pulled because I called consistently more than once a day to confirm information balance make adjustments and other information as needed. To a point that I was told I had up until July before cancellation.

I purchased a battery with a warranty. When I called several times to replace battery because the battery kept going dead they ignored me. THEY also said there was nothing wrong with the battery. I took it to a local AUTOZONE twice to be tested (battery and alternator). They tested the battery and said it had dead cells and it was no good and alternator was taken off, tested, and it was fine. I called AAA several (many) times and requested that they replace battery as promised in warranty. The warranty was for 3 years. It ran out April 2020. The reps were rude, disrespectful, and mean-spirited. I will never, ever buy anything from them again. They are not trustworthy and they are dishonest. I have been a member since 1998 and they treated me like dirt. I am now searching for a new auto club.

I had purchased AAA insurance with my husband and I wish I had chose anywhere else. During my husband's deployment in the military his credit card was hacked and canceled by the bank. It took some time to realize the car insurance was cancelled because AAA never contacted us, by email, mail or phone. Now, as we are in the middle of buying a house we find out there is a debt collector coming after us for $48 dollars that was delinquent on the AAA account. Even after calling to update our policy, the AAA representative never said a word about outstanding costs or a delinquency. We would have paid it HAD WE KNOWN! Again, not one call received, not one email, not one piece of mail about owing them. Just avoid AAA because they certainly don’t care about providing an honest service.

I have always been pleased with AAA Auto Insurance, but this year has been bad. I bought a Economical car to drive to work but kept my H3, so now I drive two car, but mainly the KIA. AAA is charging me saying that I drive the KIA 15,001 to 17,500 and the H3 501 to 1,500 that will mean that at the minimum I will have to drive 15,502 miles on both cars, and could drive 19,000. The problem is I bought my KIA back in April 16 of 2019 and as of the middle of November when I sent them my miles the KIA had 7,300 miles on it, so that will mean that at the most I will drive that car if each month is around 1,000 it will be 12,000. The H3, I use it to go to the store and I don't go to store that often (once a week) and the store is 6 blocks from the house, so let's say the store is 2 miles from the house so times 52 weeks that will mean the H3 will be under 500 miles, so at the most both cars will be driven a grand total of may 13,000 and change.

Poor communication. Horrible response time. Called at 6:13 PM for a tow. Was told they were dispatching a driver and he would be here no later than 7:45 and should receive a text or call prior to that confirming he was in his way. 7:33 no call so I call back. They said that I’m next in line and will receive a call confirming they’re in the way in 15-20 minutes. 8:12 I call back. Got disconnected while on hold. 8:14 called them again. I was told the driver was finishing up his previous call and I should be getting a call shortly and he should be here no later than 8:45. My wife and I are Plus members and have been members for 14 years. We’ll definitely be rethinking our renewal fee the next time it comes up.

I have been a Premier member for close to 20 years and have needed AAA a total of two times in twenty years. May 5th on the way home from work, at a hospital, I had rear tire quickly go flat on my motorcycle. It is a 100 mile daily round trip across the desert that is also up and down a mountain. It is no exaggeration when I say I was in middle of nowhere, in the desert, with the sun setting more than 25 miles from the nearest repair services, and about 8 miles from the nearest gas station.

Car would not start. Member for 10 years. Called AAA. Battery was low. Driver came out and offered me a bootleg used battery for a discount. I refused. Called AAA to complain. Was told not to tell anyone! The mechanic spoke very little English! This occurred during the Coronavirus lockdown!

I own 3 vehicles. None of them were on the road due to stay home policy. AAA refused to provide some discounts. I did not feel comfortable to a be part of AAA company that did not step up to help during crisis.... Too much drama!!

I had been a member of AAA for 25 years never had a claim. I Involved in an accident on my Bike with a Car, and the driver had little coverage. I had some uninsured driver coverage & AAA did nothing. I quit them!

I was involved in a minor car accident and pretty much had to do everything myself with the other insurance company. They didn't bother to do anything. Then I was involved in a larger accident. It was not my fault. The tried everything in their power to get out of paying for things. I had even paid extra for uninsured motorists and they still would not pay for things and I got sent to a creditor. They're the worst insurance company I've ever got with.

This company is the worst company out there. I’m sure whatever little company would treat their customers better. I have been with them for a year and it has been a nightmare. Stay away from them, when you don’t have the thousands of dollars their premium cost and decide to break it down in monthly payments they charge you an interest fee like if they are financing your premiums or lending money from them. Of course this is something they don’t tell you at the beginning. The customer service representative are very rude and they almost hang up the phone on you when you bring to their attention something about the premiums. Your monthly payment is never the same, it always changes to their favor, or course they always add more and more money every month.

I've need insurance for both my car, why is it at 65 year old I'm being charged $472 a month just to travel in my car? Now that what you call highway robbery! Consumer Affairs need to keep these insurance companies out. Traveling such never come at such a high cost.

I have been a loyal customer for over 13 years and now I’m actively seeking to change. Here is why. During the pandemic where everyone is helping each other out I called to see if there were any discounts available to help us during this difficult time where we aren’t working and our cars are sitting in the garage I was offered NO HELP. I was on the phone for 1 hour and basically they wouldn’t offer any discounts unlike all the other large insurance companies. I even asked to temporarily pause insurance on one car since we don’t need to drive both cars and they said it will actually increase my rate. Can you believe that? They flat out wouldn’t offer to give any discount while other companies are doing it.

AAA should refund customers. AAA is one of the biggest companies out there. I hear other companies are refunding their customers in need especially since we are not driving our vehicles. This company is very expensive. Not cheap for their insurance???

With other companies giving people refunds because our states are on lockdown, AAA shows their true colors and refuses to do the right thing. Shameful. I've had this insurance for 4 years now, keeps going up even though I'm in my 50s.

After 25+ years they automatically switched us to their own new insurance company and promised better rates. My rate went up from $2100 to $4600. I tried to figure out what the differences were and found that even with less coverage it would still be same rate. Why? Because of the town I live in was their reason. Lumber doesn't cost more from town to town in RI, but I understand insurance companies don't want a lot of people in certain areas. I should thank them cause when I checked around even my car insurance will be less. My suggestion is shop around every few years. AAA is not only company that bundles, offers travel discounts, movie discounts, and offers roadside services. The only thing AAA is good for these days is the DMV services, but even then they don't do a lot in that area too. I still stood in line last spring for 1hr to get license renewed.

One night I was rear ended by a lady that wasnt paying attention while driving. When we exchanged insurance cards we were both relieved that we both had AAA insurance. Our car got repaired and we went about our lives but then later my premiums started to rise. When I called I was told that I had an at fault accident on my record and this was the reason my premiums increased. After arguing with the agent for an hour I was told nevermind thats incorrect, "It was just a normal price increase". So now 3 years later when AAA wrongly cancelled my homeowners policy I cancelled auto insurance to find out by Progressive that I have an at fault accident on my record. AAA recorded the fault incorrectly and overcharged me for at least 3 years for someone rear ending me!!! I was never at fault for this but I've been paying for it like I was!! SHAME ON AAA AUTO CLUB!!

We are in the middle of a global pandemic, I called to have my payment deferred, not only did they not show any sympathy, but basically said, "Too bad you lost your job, we can’t help!!" Seriously.... So disappointing!!

I had a good insurance policy with ALL STATE till I got a shiny colorful package from AAA claiming that they would save me money if I would change my policy to AAA. I called them and I was transferred to a sales person called SEAN **. He sold me a policy and yes it was a little. NOT the numbers that they claim cheaper than all state. BUT recently I got into an accident I found out two out of my three cars don't have collision coverage, something that the salesperson didn't mention to me and I HAD collision with ALL STATE, that was why AAA was a little bit cheaper, It is three weeks that I have been calling different offices of AAA. NO luck, they are all playing game with me. I am so frustrated that the only thing could do is to write this review and let others don't make the same mistake that I made.

Making a complaint for ** at GALKA AAA 125 E Maple Rd, Michigan... Ms. Ms. ** delivers unethical, unprofessional conduct. It's very rude and treats customers badly, embarrassing the culture of AAA. She takes advantages of customers age, and lack of understanding English. She hungs up on the phone, refuses to put a manager on the phone, does not provide phone number for the AAA complaint department the worse provide intentionally wrong information trying to steal money.

Six months ago I switch insurance from another Insurance Agency to AAA and buy Car Insurance and Rental Insurance (I have member from long time with AAA), because I am counting on them and sign by Esign from Email they sent to me (I didn't read very small characters). They didn't mention this policy is contract for year and If I broken this contract they will charge penalty $199. After 6 months, the price go up to $206/month without any agree of me. I have financial hardship right now, I look for an cheaper insurance and I buy from Farmers at $183/month (no contract). I call AAA to discontinue, they tell me must pay $199 penalty before they cancel policy. I ask everybody has situation like me and and how to do to solve the problem or anybody file complaint to court just give idea about my problem.

Hi. So I decided to go with AAA insurance rather than some of the other cheaper companies because some of their reviews were so much better and they seem to make sure that I thought I was going to be completely covered if God forbid there was ever an accident! Well God forbid there was and my husband‘s truck was totaled! The truck was financed so currently still owe 4000 on it AAA turned around totaled it and offered me $1500 and doesn’t see why I am so unhappy and upset. Now they say, "Sorry ma’am but we do not cover replacement of your vehicle. Only the worth of the vehicle in your area!" Hello. What’s the point of having insurance if it’s not gonna cover what you are paying for the vehicle or what you have paid for the vehicle. That’s the point of insurance correct?!

Took my rear ended car to the body shop recommended by AAA claims adjuster as their preferred vendor for an estimate. Did not hear back from the body shop for 5 days. Called my adjuster to report the issue. Adjuster seems to be under the impression that I did not take my car for an estimate and became very rude, condescending and disrespectful. Spoke to me as if AAA was doing a favor to fix my car. I requested to change the body shop as I could not trust them which the adjuster seems to not like. I hope AAA management takes note of the reviews here and improves their customer service. Thank you!

I have been waiting for more than 11 months for a car of mine that caused total loss and they claim it was for investigation, I needed to come to my country, tried numerous times to contact them and was unsuccessful. Don't trust.

I contacting this office and spoke with Raquel ** about car insurance. Her quote was $200 more than my online account without changes. I didnt the paperwork by phone and once the policy was emailed to me, I send her a email stating I changed my mine since the monthly was didnt and not going to start a policy. She charged my card anyway for monthly bill and membership. She told me by email on Dec, 18th, I would have a refund in 10 day from Dec. 18, 2019. I have been lied to by her, her supervisor Karla ** and the account was not cancelled. I even received a welcome package. I then emailed the supervisor and she told me the welcome package was a mistake. It was not a mistake. She is a liar and didnt cancel my account. Then, I received a notice stating my policy will be cancelled on Jan. 20th for not turning in needed documents. The supervisor then told by email that is a mistake too. Its cancelled.

Our car was hit and totaled out. Driver was unconscious. Couldn't find the car after being towed. I was told by AAA it's my job to locate the car. Had to call all over. I was unable to find it. Got mad, told them it's going to go to the police reported stolen then they started to help. They did not return any of my calls. After 7 weeks they have not paid the claim. We have no rental car and will have to get help from a lawyer. They have title to the car. We have nothing. They tell me this is good service compared to most of their competitors. What a joke.

Prior to going with AAA I only dealt with State Farm and Progressive who had the same operating policy. First the rate that was quoted was for 12 months and did not change even though I paid in 6 month increments. With AAA and driving the same vehicle without any accidents, claims or traffic citations, my 6 month renewal rate has increased every time without exception for the past 3 years. I called this to the attention of one of their representatives and was told this was due to a risk reassessment of the geographic area in which I live. 6 times?? Come on!!

AAA took over a policy renewal that I had with Safeco and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and paid for the auto policy and was going to pay for the home policy once it was updated. After multiple emails and calls, no one fixed the home policy that I was willing to pay more for but needed my husband on the policy. They never responded to my calls or emails but keep sending me reminders to pay for the policy.

Worst insurance company I ever dealt with. They never send the bill. They discontinue your insurance without notification even though you're paid up. Totally incompetent customer service reps/ agents. Price was extremely high also. They sent me a cancellation notice but when I called them to actually cancel and tell them I had a different insurer, all the sudden they owed me $550 for the refund check, which they said would be sent out in 4 or 5 weeks. I did get the check in about 4 days though. Every time I called them they couldn't find my account. They called and harassed my family members, sent letters addressed to me but with their name on the bill. These family members had nothing to do with my insurance and I didn't give them their contact information. This is with me having a credit balance. Total incompetence. I wouldn't recommend AAA insurance to my worst enemy.

Wife was hit by a AAA insured person. Horrible experience trying to get anything done with them. Lesson learned when dealing with aaa. Hire a lawyer right away and let them deal with it. Took way too long to get paid out, no rental car offered, didn't pay us what our old van was worth. They couldn't even get ahold of their client who hit us... Horrible!

I NEVER write reviews and I know this is super long, but I just want to warn anyone that's contemplating this company. I had AAA when I lived in Texas and had no issues so I was excited to learn they were in Tennessee when I moved. They also had the best rates compared to other insurance companies (guess I'm getting what I paid for). Everything was great for the first year but now I'm having so many issues that I will not be renewing during my renewal period. I updated my card info online the end of November because I received a new card. I also moved and called them to update my address the beginning of December. I believe I received one piece of mail at my new address then I noticed everything was being sent to my old one.

I was a victim being given the wrong information which led to an unauthorized charge to my account after the AAA travel person informed me I would not be charged for my booking through the AAA travel site. Here's what happened: I booked a reservation via AAA for Fiesta Henderson and called the front desk to find out what my options were because AAA specifies on their site "Contact the property directly for their deposit policy." So, I do that. I call and tell the front desk person, "What are my options for editing the booking date or canceling? Depending on what your policy is, will depend on what I do with my booking." The hotel front desk person says, "I don't know. I don't have access to any information since you booked with a 3rd party." You would think they would at least have cancellation policy, right? They eventually do. Read on.

I went to AAA insurance on a recommendation. I bundled all my insurance and thought I was good to go. How wrong I was. First, they forgot to schedule a photo session of my house. They called me and said there was still time, so they sent someone out within a week and again I thought I was good to go. I received a homeowners cancelation in the mail which made my auto go up because I lost my bundle price. I called and they said they had not received met pictures so they had to cancel. I got the run around and after numerous calls they said it was handled. To my surprise, I got another letter of payment due for my auto because of the cancellation. Again, the run around and numerous calls. Again, they told me it was handled. To top it all off, I was getting letters from institutions that I had loans with that my insurance for my home and vehicles, that my insurance had expired.

Customer Service are nothing but a bunch of **!! My Girlfriend called to have an older car she needed towed to a local dealer. Not only was the CS rep Valeria rude to her, ** told her her car could not be towed because she was at work and could not be with the vehicle when they showed up. I'm her Boyfriend and Valeria was told many times that I would be there with the vehicle. Sup approved the tow only to find out he couldn't tow it because the inspection was not current!!! This was not explained to us over the phone. And CS gave the driver the wrong street when I tracked him online. Had to call them to get the right street name which was told to them 8 times over the phone!!! My GF has been a member for 9 years now, think it's time to dump AAA.

First time I called, they said the check would be mailed out by the end of the day. That didn't happen, I have called and left 4-5 messages to find out the status. No one has called me back. Every time I call I get someone's voice mail and no one can look it up and even tell me what the status is. Very frustrating!

Canceled all (3) insurance policies with AAA, due to poor customer service. At renewal time, AAA canceled one of my policies due to a person they did not want to insure. Next they are billing me, and have sent it to a collection agency, even though they canceled the policy. For a company that relies on Membership, they really need to look at their business practices.

Previous to my current AAA roadside disaster, I had a flat tire at 5:30am heading to my 6am shift. I was told the representative would be to my location in 30min. Needless to say, the time kept updating backwards! I had to wait about 3 hours in total before getting assistance.

Other than roadside assistance/membership, AAA auto insurance is worse in its entirety. Their staff seems to have their own protocols when you call them and hear a different set of policies and guidelines every time you talk to them. They will make you bleed in the process and say they are doing it in the name of the customer's security. I don't wish this company well. Remain away from AAA.

We recently joined AAA. All the reviews say how great they are, that is NOT our experience. We were hit by another vehicle recently and the process has been a nightmare. Just having our vehicle towed, took 2 days. Every time we called, we were told they were too busy and to try back the next day. When we called to report the claim, we spoke with the agent for over 30 minutes providing all the information. The claims agent then called us, and didn't have any of the information, so we provided it again. We finally had the vehicle towed to our repair shop and was told that the adjuster would go to the repair shop. Then, they said that our vehicle had to be towed somewhere else. They never said, who would pick it up, when they would pick it up, or where it would be towed to.

I have been a AAA customer for over 10 years. They have covered my home and 3 vehicles. Never had an issue, until I was involved in an accident and my vehicle was totaled. I carry full coverage insurance on all my vehicles, I supplied AAA with all the documents they requested immediately. It has been 3 months they have not paid off my vehicle. They took possession of my title and the vehicle but never paid it off. I feel like they stole it and no matter who I call or complain to nothing gets done. I have to keep paying on the loan and I had to replace the car. So now I have 2 car payments. I feel what they have done is criminal.

I have recently signed up with AAA because they were definitely cheaper than Farmers and Liberty Mutual. I had to make a change to my auto policy, so I waited until the premium was paid and then made the change. My next bill wasn't due for 16 days, but they charged me the full amount, no proration or anything. The rep just kept telling me I would see the prorated amounts in future payments, but what I couldn't understand is with all the technology we have today, why a payment couldn't be adjusted in 16 days. The rep kept saying once the bill is generated they can't make an adjustment. I said logically that doesn't make sense. I made the change 16 days ago and your system can't make adjustments. This is pretty scary, a system that can't make adjustments. I'm not impressed.

AAA insurance takes months to reimburse the insurance costs. They keep collecting the money from the customer account, but always blame the owner of the car. Here is known culprit: ** Policy Services Supervisor 12901 North Forty Dr, St. Louis, MO 63141 Office: (800) 222-7623 ext. ** Fax: (657) 231-7920 Attn: **. And His manager is another CROOK. **

I called Triple AAA insurance to submit a claim. The first call I waited over 15 minutes, tried another AAA number, waited over 25 minutes, finally called the emergency service number and waited over 7 minutes to speak with a rep! I was told my ETA for locksmith to be there to unlock my door was 45 minutes. After 1 hour I called AAA back to find out that my claim was canceled and no one was coming out to unlock my door for me. Wow!! At this point pretty upset with AAA and decided to pay $50 out of pocket for a locksmith to come and unlock my door. I will not be renewing my AAA car insurance next year. They are not #1 in customer service anymore in my book. Thanks triple AAA for wasting my time and money!!

Recently my car was in an accident, rear ended. My claims rep told me she left a message to the other insurance company. A month later, still no one to contact. I then find out because of Basic Coverage (liability only) that my claims rep refuses to help “step in” because of it. So apparently Basic coverage helps the other person and not myself. Got it. That’s a shitty plan. 3 stars because roadside assistance came in handy. I just don’t believe paying extra money on an older vehicle. So 2 stars off because my claims rep wants to help the other party and not me when the accident was not my fault.

I got into hit and run and the other driver fled from the scene. AAA initially told me I can’t file uninsured motorist bodily injury. Then they called me my car is totaled, they never send me the report from the shop where brought my car. Instead they sent a report how my car was appraised. And the data they use were all lies. I called 3 dealership they compared my car with but none of them had the same car as mine. They called me Wednesday for the offer and they want me to return the rental car next day. I asked for extension but they said it’s a strict policy. Once they make an offer they can’t extend the rental which is BS! Just horrible experience with AAA. Stay away from the insurance company. They are only good in taking your money but not taking care of you when you get into accident.

I got an ad in the mail twice to get an insurance quote to receive a Target e gift card. I got the a qualifying quote but have not received any gift card I called several times and get switched around a lot and get different answers from several people. I waited almost a month and never got any gift card. All this trouble just to try to get the gift card that AAA say they will give. What will it be like to get a claim if needed? I DON'T TRUST AAA OR RECOMMEND to anyone to HAVE ANYTHING TO DO WITH AAA. AAA is a too big over sized arrogant untrustworthy company. There are many other insurance companies around. AAA say in there ads "Outsmart Life". Is that Meaning they won't honor their own advertising promotions or try to get out of an insurance claim that is AAA's responsibility. Go find another insurance company you can trust.

I got a flat tire on route 43 which is before the toll booths on route 43. I called AAA and the first lady in customer service told me I was on the turnpike and they were told that I had to call emergency roadside assistance with the turnpike and this was after I told her I wasn’t on the toll road. She transferred me. It was a recording and I’m saying, "Hello hello" and she hung up on me and disconnected me. I called again and went through the same thing. I tried calling the PA Turnpike and they were closed for Veterans Day. I then proceeded to call 911 and the police officer got someone local to come down to help me that takes AAA. Have been a AAA customer for 10 years and I am ready to find another roadside service because their customer service does not know what they are doing and I am not sure who I can call to complain to about this.

When I switched over from Allstate, I had no problem finding someone to help me. After I had switched, I would never hear back from my contact, whether it was to return my emails or phone calls. I finally had to track someone else down and ask if she could be my new go-to person when I needed help or information. She agreed, but I soon found out that she too was difficult to reach. I would have to reach out multiple times before I could get her or hear back from her. Apparently, she was constantly training -- presumably more people to help sign up people who switched, but not necessarily to help once the customers HAD switched!

During the first phase of trying to get our car fixed it took ten days before they could send an adjuster/appraiser out to look at the car. During those ten days, it took calling the claims agent six or eight times a day to get a return call, and emailing didn't make it any faster. Usually she would return the calls in three or four days - horrendous service!!! Then, when the adjuster/appraiser finally did authorize repairs, he instructed the repair shop to skip doing proper repairs and instead just spray-paint over the damage with black paint. Since this was on the plastic front bumper of a Lexus, the white-ish plastic under the spray paint shows through and it looks like some kid tried to hide something from his parents under black spray paint - an absolutely unacceptable shortcut, especially for such a high-end vehicle.

Please do not get AAA car insurance I made that mistake! My monthly payment was increasing month to month without notice and when I called they will give me different explanations, and the worst when I called for quote for GEICO they offered me better coverage for $180 when AAA was charging me for the same $340.07. I only had AAA for 5 months because it went from $220 to $340 and when I called to cancel they sent me a bill of $478.39 which I had to pay now or they will send it to collection.

They're the most expensive insurance in town but when you have a claim they're the biggest cheapskates in town! They'll let you pay for full coverage but they won't fix an older 9 year old car! They'll total it instead!! Avoid them like the plague!! It took over a week just to get them out to look at my car!!

Avoid using Onboard App for AAA Insurance Discount until they revise hard braking. Currently using the App that tracks speeds over 80 mph, hard braking and driving late night/early morning hours to get auto insurance discount up to 20%. Unfortunately I drive to work at 3:30am and it's reducing my allowable discount. There is no traffic but AAA considers this high risk driving hours. They should be giving bonus points for avoiding traffic. Hard Braking monitoring greatly needs to be modified which is using my smart phone to determine deceleration. I drive a 2015 Camry and to avoid hard braking occurrences, I have to do rolling stops or take more risk with yellow lights at intersections to avoid having to apply brakes. Cars will pass me just to get in front of me because I taking excessive long distances to slow the vehicle down at stop signs and intersections. I get a hard brake incident whenever I try to stop the vehicle.

I was insured by AAA Insurance for both Home and Auto since 2006. I have zero claim except for one car accident last year in 2018 by my daughter. Two months ago I received a call from AAA and indicated that they will switch my issuance from Safeco to their own. They indicated that Safeco decided to cancel due to the auto accident and AAA will insure my insurance as usual. My new insurance for auto and home took affected in August 22, 2019. I received a letter from AAA on September 16, 2019, indicating that they canceled my home owner insurance as of September 29, 2019. That gave me two weeks for look for other insurance. The reasons were the following: Refrigerator on deck, tree branch touched shed, trash in front of porch, abandon vehicles, and damaged chimney siding, and missing hand rail at back porch.

Aaron ** finally stepped in and was able to resolve my case in two days. He was absolutely wonderful! It’s unfortunate that I couldn’t have dealt with him first.

AAA in the Carolinas - I say do NOT insure your auto with them. They started out quoting me much lower than everyone else a year ago (when I first moved to the Carolinas) and hit me with a 61% rate increase after that first year. My insurance agent generally does not answer her phone, nor has she ever returned my calls. I have had to go into the office to have conversations with her, if she was actually in the office at the time. Then I paid the renewal late, due to the high rate increase and my moving my home at the same time, and the payment I did make in the office never went through. I received zero communication about this - nothing in email, nothing in snail mail, no phone calls, and nothing in my online account. Nothing.

I do not know why they do not put my auto insurance policy online. I have to call but the 800 numbers never get through and non-800 numbers direct you to 800 numbers again. They never reply your email too.

They over charged me after they cancelled my policy for the wrong reason and started charging me 3.5 times more than the competition, they were on automatic payments, never place them on automatic payments.

Have been a AAA Member and Insurance holder since 2001. Yearly premium rates increase yearly. Last October my auto premium increased to $1750. Took the AAA DRIVER IMPROVEMENT PROGRAM and then with my AAA Membership Loyalty along with this program I received a statement that my upcoming renewal would decrease to $1681. This week I received my renewal declaration statement due October 20 for a whopping $1991!!! Thursday I spent plenty time on the phone with Customer Service to no avail and no explanation despite a clean driving record, no points, no accidents, no DUI and with a top credit/insurance score. Mind boggling.

Let me start off by saying we have barely had AAA for 3 weeks. We bought a new home and have cars. They bundled all of them together. I told me everything over the phone what should I agree to come to find out the lady only put us at a small package for 5 miles. Porto our town is a 30 mile radius so they told my wife that she would have to come out of pocket $180 for the tow so I went and I called and I upgraded my service so they told me that I had to wait for you hours for it to be upgraded and that they were not going to refund my money even though that they do not sell me the right plan.

Like others on this blog site, I have had AAA insurance for car and home for decades. Recently things seem to be weird. Last December my policies increased 10% without explanation (I have not made a report for over 10 years, just paying the premiums). Then after I bought a new car, things went really weird. Yesterday I received a refund check of $230 and a bill of $99, and my policy was cancelled with 2 days notice--and (as far as I can tell) not outstanding premiums. Something has gone wrong at this insurance agency. I caution anyone from engaging with them until they figure out how to manage their policies and their customers.

I have been a member for several years with The AAA Plus membership. For all the years paying for this service, I never used it until 2 days ago. My wife was driving 4 miles from the house when the car died. She called AAA and they refuse to talk to her. I called them and the first question from them was I with the car. I told them that I was out of the area working. They told me that without me being there they would not send a tow truck. I asked for a supervisor and the same issue no regard whatsoever for how long I have been a member and then the bombshell. They would send a tow truck if I paid them an immediate additional $165. I then told them not to send any more information. I will never use this company going further!

I was being charged $320 monthly for my car insurance... Full coverage. The AAA agent told me that I had a suspended license back in 2013. I called 21st Century insurance and I got the same coverage as I had with AAA for $99.00 and he said that that suspension didn't show up and he said that since it wasn't for a moving violation but a medical evaluation which was cleared up by my Dr that it should have never been brought in to my insurance. I guess AAA wants to take advantage of senior citizen and charge them whatever they like. I felt so ripped off by AAA.

The insurance coverage is reasonably priced, full coverage for both my vehicles. Claims are handled promptly and courteously. As a senior citizen, this is important to me. AARP and Hartford insurance cannot come close to the savings I receive from AAA.

Saved over $500 per year for the exact same coverage. Everyone knows about AAA customer service for being outstanding and that's what convinced me to switch. Low cost and nationally known excellent customer service. How can you lose?

Was with AAA for many years. This year they raised auto insurance. Then they almost doubled my homeowners insurance cost. No reason was given other than everyone’s went up. If that is not bad enough when you call there is a very long wait and listeners who care to hold are bombarded with ads to buy more insurance from them. Since I switched I have spent hours on hold. Then I left a message on another number and hours later there is no reply. Horrible way to treat what they call ”our valued customers”.

I had a claim and the adjuster went out of his way to ensure I received the max amt. possible. I actually received approx. $500 more than I expected. The entire procedure was done quickly and I was treated with the utmost courtesy.

Not going to hold back on how pricey it costs especially if you only want auto insurance. Probably the most expensive compared to the listed companies. However you pay for what you get! Great customer service who cares plus tons of extra perks.

AAA is awesome. The process of filing a claim is easy and the representative was very helpful. It was settled quickly and I was able to buy a new car within a few weeks. Also, they are willing to find solutions and discounts to match premiums with what you can afford.

AAA insurance is less expensive than Liberty Mutual and Allstate. I was with Liberty Mutual for 10 years and became more and more expensive and I never made a claim. Before I was with Allstate for over 30 years and only had a minor non-chargeable accident 15 years before I dropped them. AAA Insurance (the auto company) is out of California and customer service is excellent.

I have been with Automobile Club of Southern California for over 15 years. The price is very good and they also will give me 9 months to pay or a 12 mo plan. I chose the 9 mo plan. If anything happens just call the 24 hour dispatch and you get immediate help. Ask if you are ok, is your car driveable, if not where do you need it towed - home or repair shop. They get right on your claim. I was hit in the rear sitting at a red stop light. Did not have to pay a deductible. They also kept me updated on the status of the claim. They also have a class called Drive Sharp on the computer for elderly drivers. When you complete it you get a 4% discount on it. You also get a discount for parking in a garage, multi policies and good driving record. I can also get my tag there any any other DMV services. Love this company.

I was surprised to find out AAA offered car insurance in addition to road service. Their rate was far more competitive than the other insurance companies I have dealt with. There was also an additional discount because I bundled road service with car insurance.

I was involved in a not my fault accident. AAA had no mandate to help me with the medical payment mess. However, their claims processor had gone above and beyond to guide me. Excellent, responsive customer service. Premiums much lower than others!

Two weeks ago I had an accident with my car in which I had full coverage insurance from AAA. My car was totaled in this accident. We have called the insurance company 3 to 4 different times and continued to get brushed off. We had to go out and buy a new car because obviously I need a car to drive to work. Yet still no response from AAA. Very disappointed.

I had a car accident 2 days ago and was told I have no medical coverage with my car which has liability coverage only. I called AAA and was told my claim adjuster will call me. Few hours later I received a call from Diane ** who claims she is my AAA claim adjuster. Initially, I thought she was rude to me but when I asked my Aetna representative to call her, she received the same treatment. This lady does not want to do any paperwork which is supposedly her job. She is extremely rude and does not want to work. She tried to make Aetna do her job instead of the other way around.

Files claim over 45 days ago. They never provide status and I have had to call at least 5 times so far asking for status. Answer is always "We are continuing our investigation". Sometimes they ask for more information but they should be calling me asking for this information rather than requesting additional items each time I ask for the status. Don't expect timely claims processing.

Purchased insurance from AAA for auto and RV; had to purchase membership. Agent called 8 days later. Said driver was excluded from policy because of a DWI from 2009. Wanted me to sign; I said no; I wouldn't have purchased if I had known this. He never canceled policy or membership though he said he did. So I called to cancel Auto and RV insurance; they did but keeping monthly payment and charging a $54.00 additional charge. I had insurance with Progressive prior and was only switching to save money. I noticed also he excluded uninsured motorist coverage; guess that's why rate was less. Very nice when purchasing; wouldn't even return calls or emails I sent to agent and supervisor to request cancellation.

I have pay AAA for 14 years, have my house and car insured by this company this long. Well the last two weeks I try to have someone return my call, left several messages and was NOT able to have my problem solved. I finally decide to call no stop until someone answer. Well they did, but keep transferring me to Texas, them From Texas to California, and both places the most rude employees answer the phone. A loser guy in Texas when I ask his name start screaming asking me why I was swearing. I said to him, "I ask your name," he keep repeating over and over why I was swearing. Is like I was talking to a mad man.

I have never been treated so disrespectfully from an Insurance Company as I have from AAA. Tried to get quotes for car and home insurance... Simple process right? WRONG! In an hour my quote went up three times. I called back to ask additional questions.. The agents don't answer the phone or even bother to return phone call. Have been waiting days now. I was also told to get homeowners insurance it was mandatory I take earthquake insurance... Found out that is not true. Would NEVER work with a company when their agents lie to customers. Very disappointed with AAA.... Will never do business with them. The agents who represent this company are losing them business.

So, I’ve been with AAA for almost 2 years. I feel like I’ve wasted money with them completely. I was in an accident a year ago and they basically lied to me about my coverage but I blew it off. Now, I have an issue with vandalism in my home and they’re treating me as if I’m in the wrong. I would definitely not recommend doing business with them, they’ll take your money and expect you to pay on time but the minute you actually need them, you’ll be treated like trash.

Thursday afternoon I called AAA because my car wouldn't start and the serviceman, Jason **, was sent to help me. He was incredibly helpful, kind, friendly, and knowledgeable. He's a credit to your company. Thank you!

I have had AAA for 7-8 years. Only used it for locking keys in car and 2 jumps when I had to get a new battery. I added 100 upgraded to the AAA Plus when I was taking a trip so I had them draft the fee to upgrade. My membership does not expire until 8-15 and they drafted 91 dollars out of my checking. The membership fee is 67.00 according to their site. I am elderly and on SS which goes in my account the 3rd of each month. So needless to say there was NO extra money there. I called AAA and no supervisor would talk to me and Friday was as soon as I could get it back. Do yourself a favor and get roadside assistance with your car Insurance so you don't have strangers' hands in your finances.

My car insurance expired a week ago. I called them to make sure I cancelled everything. The lady who picked up my call promised that I had everything cancelled, but they still charged me for next month. So I called them again asking why, the lady was literally yelled at me said "I don't know what happened alright." Not with this attitude, will not recommend this to anyone in my life.

The time my husband and I spent with this auto insurance was the worst ever!!! Nobody seems to know what they are doing. We would get letter after letter from them that was computer generated. We have get driving records and yet the insurance just keeps going up every 6 months at renewal. This time we dropped them for another agency and could not be happier. The new company's insurance is way lower for the same coverage!!!! Think twice before getting AAA auto.

I cancel my auto insurance with AAA already 6 months ago, they still own me $140. I called them more than 10 times everytime I have to explain all over everything and waste 15 minutes talking, they always promise to send me the check with my money but they never do, I called my agent and she also told me that she contacted the main office for that issue and I'm still waiting.

My car was sideswiped while parked on a downtown street. The entire passenger side was damaged, including the front tire and wheel. AAA had my car towed 10 days ago. The only communication I received was from claims asking for the car title. Since then I have heard nothing - nothing about the disposition of my case, including whether the car will be repaired or totaled. When I sent the car title and asked for my e-mail to be acknowledged I heard nothing in return. When I called customer service I was told that customer service cannot resolve problems with claims.

No real people to talk with. I do not want to leave message when I need help. I do not want someone to call me when they get time. I dropped your service when I had it due to no service. I knew when I found you had no local service I was in trouble.

Great price for the market, full coverage, but debited my checking account for a policy renewal today I never authorized from states away. After I moved, I got Progressive. Still hassling with AAA and my bank at this very moment about a policy I never signed up for.

My husband and I are AAA members for many years including auto insurance. Due to this guy (Willy **) we will only buy the towing service members card NEVER auto insurance from AAA again. AAA is not the only insurance or cheaper in this country. The person who help us yesterday at this location was very ruded, intrusived, and calling my husband a LIAR straight out. We went there to get the towing member cards, then he started asking all kinds of questions for the Auto Insurance. We told him we are NOT interesting to get the Auto Insurance and will never buy it from AAA again but he kept asking all the information to add into his computer. He will NOT stop. Kept asking over and over on personal questions even we told him to stop. Very very intrusived and ruded.

I have had my home and autos insured by AAA for over 10 years. I had a need to file an auto claim and got absolutely no service or help with my claim. During the process of trying to figure out why they would not cover me, it was easiest for the claim center to say sorry and goodbye, no compassion or empathy at all! As it turns out, my agent left AAA awhile ago and they moved offices in Orem, Utah and I wasn't notified. Unaware, I kept paying premiums, and had no idea AAA didn't value me as a customer until I was hit by a DUI person. Shame on AAA. I have my house, six cars, camper and ATV's insured with AAA as it turns out, the only thin not fully covered is my daily driver - go figure. I recommend that persons not use AAA insurance company. I am moving my home and auto policies from AAA.

Awful customer service, sales representatives are uneducated on plans and procedures. We were not able to get any help and had to pay an additional $50 because of THEIR MISTAKE. I will never use this service again!!!

They will find a way or loophole in policy to get out of paying for any damages after accidents. Worst mistake in life was to choose AAA. Stuck me with 5,000 bill and AAA paid nothing. This company makes me sick. Do not trust them. Ever.

June -- 2019 RE: Claim #**. As I sit here on my birthday it's now officially been three months, to the day, that have passed since I have been without a car as a result of a crash that has resulted in my vehicle being totaled, and frankly I cannot continue to be without a car as that is my sole means of income and had I not been able to support myself in the time being with savings and other means, I would have been in a desperate position for anything I could take to get another car, which is exactly what my insurance adjuster, Mrs. Denise ---- [AAA Auto insurance Claims Service Representative ----. Office: Phone Number: (310) 217-5291 Fax: (714) 754-2884] is showing more and more to be driving me towards.

My wife wrecked my work vehicle, totaling it. It took a week and a half for the adjuster to get to look at my vehicle. Well they totaled it, they sent a Power of Attorney paper over so they could switch the title. The vehicle was in my wife's name, and the policy in mine. They were told multiple times the vehicle was in my wife's name, they sent the POA in my name, I told them it was wrong, they would not email or fax a corrected one over. I had to go get my signature Notarized knowing the whole thing was a waste of time. The next day AAA sends a correct POA over, they towed the vehicle and my lien holder has yet to receive the check, and they add interest every day. AAA is just plain **, I am switching back to State Farm for my car and home insurance.

Back in Dec 2018 I went in to get an International Drivers Permit to drive in Japan. The woman at the counter accidentally wrote on the document Feb 2018 as the start date of my trip instead of Feb 2019 as it should have been. I watched her do this and told her she wrote the wrong date, so she crossed it out and wrote 2019. When I mentioned that I thought that may be a problem she assured me there was an electronic copy that the Japanese authorities could reference. I was hesitant but she was confident there would be no problems.

One year ago my vehicle was totaled while parked on the street, while covered under AAA auto insurance. I then proceeded to purchase a new vehicle. When I was on the phone with a AAA agent, she told me I would need to pay full coverage for both my totaled vehicle and my new vehicle, which I argued. Once off the phone, I was e-mailed a declaration page stating my coverage ended on May 2019. I called AAA today to renew my insurance, to which they let me know I had NO AUTO INSURANCE for a full year. Apparently I had an outstanding payment of $400 on my auto insurance policy to which I had paid $1,800. AAA did not e-mail or call me to let me know that my insurance was cancelled. I have trouble getting mail at my home as I live in an apartment, so I did not see the notification that I was not insured.

I wanted to understand my coverage, so gave the woman on the phone a scenario so I she could help me understand. The scenario was: "I accidentally hit someone on a bike and they end up in the hospital. How much of their hospital bill is covered?" She couldn't answer this simple question, and kept talking about vehicle damage and avoiding the answer. I called back and asked a second person, and again, they couldn't answer either. Imagine if the scenario was real! I've been paying $224/mo and can't get any answers so I decided to switch to USAA. When I called to switch, AAA said there was a $288 cancellation fee! They try to trap clients into sticking with poor service and vague terms by charging them to leave. Unreal. It was worth my $288 to leave, as I'm still not even sure what I paid for to begin with.

#1. I have belonged to AAA on the east & west coast for 60 years, yet I'm only given credit for 28 of those years now that I'm living in Southern California. When I joined in '59 in PA this was a national organization and no one ever mentioned through all my moves that the years would not be "bridged" due to CA being a separate organization until I moved to CA in 2016. I have always been treated fairly and loved the membership all those years in CT and PA and have given both my children memberships for a combination of 60+ years. I also have my condo insurance and my son bundled in with my plan. When I addressed this to a person locally in CA-AAA and written letter to CA-AAA HQ, their attitude was polite but apathetic.

On May 10 my car was hit by one their insurance member in front of my house. Claim number is **. I had been calling and emailing the adjuster. She always tells me, we need talk the our insurance member. This is not acceptable. My car was parked in front of my house. I feel like this people don’t want to pay for the damages of my car. Worse insurance company ever..

My recent experience with the AAA in Farmington Utah was lacking customer service, rather it was unacceptable. First off training needs improvement on policy and procedures, this needs to be consistent information. I received answers to questions that conflicted with each other (central call center vs a branch). I called the Farmington store phone number twice, both times to be rerouted to their central call center. Why I wasn't able to connect directly to the branch is beyond me. Why have a number if you aren't gong to answer it. I asked my questions, got the answers which I found out later were incorrect AFTER driving to the Farmington branch. I was told by Tiffani ** that she couldn't take our pictures or print them (I had them digitally) because we are not AAA members. I will need to find someplace else to have them printed and come back.

Good customer service and responsive to members all the way up to the top executive. Recent email to CEO was responded to within a few days which reflects that the company does listen to its members/customers.

I called to request information to see if the cost of a rental car was covered when I punctured a tire and had to have a rental for 4 days. AAA did not inform me they were filing a claim because of my call and now I have an accident listed on my records and it is affecting getting good rates!!! This is absolutely unacceptable and I can't seem to get it solved!!! AAA has been no help with getting this taken off. I did not file a claim or use my insurance. However, they filed one for me asking questions!!!!

When I move my car and home insurance from Liberty to AAA at the middle of an insurance term and I already paid for next several month to Liberty and I hope to start my insurance in AAA at the end of the term. While the clerk in AAA push me move to AAA immediately and she promised that she will contact Liberty to get my money back. But later on, she did nothing and I was double charge for several months.

I was told after I paid my renewal fee that my coverage was dropped due to "too many usages." I was issued a refund and told my suspension was indefinitely. Well apparently there is a limit to how many times you can use the services. I don't understand as to why this isn't listed or stated in any of your advertisements, or websites. I used the services because I purchased them. I have been a member for over six consecutive years, and some years did not even utilize the services. So now that I utilize the services I am told I can no longer be a member. This is very disappointing. AAA DOES NOT HAVE THE CUSTOMERS BEST INTEREST AT HEART. It saddens me to know that this is what happens to customers who utilize their coverage more than once in one calendar year.

Original premium for 5 vehicles & 5 good drivers for 1 year is $5006, and $45 finance charge for 8 months with 10 months installment, total $5366. Called to remove 1 vehicle, and it will cost me an additional $84 a year, thus new total $5450 for 4 vehicles & 5 drivers. What the heck? What kind of auto insurance is AAA selling? It will cost me $756 to cancel the policy. I will probably cancel this policy even if I have to pay the penalty. It will cost me less to go with another company with paying AAA penalty, and same coverage. BEWARE of AAA AUTO INSURANCE.

When we added our teen driver, who has his own car to our auto insurance policy, AAA increased the premiums on ALL our vehicles even though he has his own car and doesn't drive the others. He is not listed as a secondary driver on the other cars either. We switched insurance companies and the new insurance company only charges for the car he drives. We are saving $3,000 a year by switching and keeping the same level of coverage. Calling AAA to stop the overcharging didn't help. Terrible experience with AAA. My experience was they are only interested in collecting your money.

I went in to do a bundle with my cars and homeowner insurance. They called me and told me that I couldn't have homeowner insurance because I live too close to a store and that my house was a risk to be insured by the homeowners insurance therefore I did not apply for any of the above. This is terrible for them saying that they're in an Insurance Company business my house is at risk being close to the store and they can't take that risk. What a joke. I have State Farm Insurance and they covered my house.

I’ve been dealing with AAA claims now for almost 90 days for a car accident caused by one of their insured drivers. It was such a horrible experience that I had to file a complaint to get the AAA adjusters to do their job! They have been and still continue to do everything in their power to make sure I don’t get what’s owed to me on an accident that they are liable for. The adjusters are awful - one even called me Mr. in an email response, after I’d repeatedly spoken with her in the phone, knowing I’m a female and the mother of the driver whose car was totaled. So awful. I would NEVER recommend AAA Auto to anyone and am horrified at how unfair they treat people! And, it was a small dollar accident with only minor injuries - can’t imagine what we would have had to deal with were it a major ordeal! Ughh! Steer clear all! And if you’re in an accident caused by a AAA insured driver, plan to get raked over the coals!

Worst possible experience with the claims department the adjusters are not interested in helping their customers. Very careless attitude. If you are paying for a policy's you should not have to be calling the adjusters so they can do their job. Left a message for the adjuster Jeanette did not hear back in over a week. Had to make another call and spoke to a different representative that clearly did not care about my claim or concerns either. My car was hit by a car that had no insurance and the police report stated that.

I was a insured with AAA for 30 years. I was due to renew my policy and my premium increase extremely high. I had 3 not at fault accidents-rear ended in 15 months. The last accident I was rear ended by uninsured drunk driver. AAA Investigator was very rude. I always felt he felt I was at fault. Having my 10 yr old daughter why would I want to be in accident and risk my life and my daughters? I ended up having to seek an attorney against my own insurance. Otherwise the medical bills wouldn't of been covered. I even had added extra coverage for uninsured motorist. Didn't understand why I had to go through so much stress & anxiety with my own insurance- very disappointed!

I call them, at the first stage, they said my monthly payment is $120, then few days later, they called back and said the payment went up $150. After I cancelled the service. They still required me to provide proof of new auto insurance policy and tried to charge me the fee after I cancelled.

Was in an auto accident where a lady ran in front of me, I hit a bridge column and damaged my vehicle. Elliot from AAA was not only concerned about my well being but he also went above and beyond for me! I am forever grateful and blessed to be a consumer of this Insurance company. Highly recommend!

On September 2018, I had a pipe burst destroying the first floor in my house, which includes half bathroom, kitchen, living room, entrance, hallway, coat closet. I received less than 15k to replace flooring, cabinets, drywall, paint, etc. Not to mention I was told the house is livable without a kitchen. I have four young kids in the house. It is now April and I still have no resolution. My insurance however went up. I should have gotten living expenses to live in a functional home. Furniture that was damaged should have been replaced. THEY ARE THE WORSE INSURANCE. I WILL NEVER USE THEM AGAIN.

My home was broken into last week and one of my car fobs was stolen. Since the fob contains a physical key blade, I requested that my car be re-keyed so that the person who stole my key did not return and take my car or have the ability to enter my car and then find out it would not start. I'm sure this would upset the person and thus cause them to vandalize the car.

The person that "enrolled" me was nice, but he left the company. The next person that took over my account, well, nice, but I felt like I had to train him on updating my policy. I called to remove my old car and add a new one. A week later since I still had no policy card or verification to pay my taxes with. I called again, and he saw that it didn't go through, and had just added a car, and not removed one. We got that straight, and so I stayed on the phone to make sure he sent it to me (He said it was the fault of the software that it did not get updated).

I highly recommend using another glass provider. AAA Auto Glass installed a cheap and defective piece of glass on my truck which promptly cracked. Technicians claim was new damage, but not accurate at all. I would strongly encourage anyone reading this review to select another provider for glass replacement. Simply not worth the $300 to pursue this issue any further. Horrible.

This is my first time that I’ve called AAA for help, and the outcome was extremely disappointing from renowned company like AAA Insurance! On March 25, 2019, during my usual morning ride to the office, my car was rear-ended on Montague Expressway, Santa Clara County, California. This is a 3-car-collision. Mine was the first car (Toyota Prius) which was hit at the back by the second car (Honda Accord) which was hit at the back by the third car (Mercedez).

Unless you go to page to compare memberships, nowhere or way else are you informed or made aware there are only 4 roadside service calls per year. This is especially a problem when not aware and recent purchase of Subaru Outback 2016 has issues with battery drain having insufficient 350 CCA battery as standard, thus use up those 4 roadside assistance. Then they send "prorated" upgrade offer with no mention of roadside assistance limited to 4 per year and/ you reached that limited.... So pay more for no ability to use the extra tow miles or free gasoline. Said once you have used all 4 roadside assistance unknowingly.... on blipping jumpstarts for buyer beware issue of insufficient battery CCA in Subaru Outbacks keyless drain. To go to drive-in would sufficiently drain battery requiring a jumpstart at completion of movie!

The WORST insurance company and/or business I have ever experienced in my life! Zero stars. They are screwing us on the repairs to our vehicle After one of their members almost killed my fiancee and daughter in a head on collision. Had to call and email for days before they would even try to get us a rental car. The agent and the supervisor would not return any of our messages. Finally had to contact customer service to talk to them, and when I did "Jared" was a total narcissistic **. He talked to us like we were below him and tried to tell me we had to use their authorized body shop. Texas state law says I can have my car repaired wherever I want. The man completely lied to us. Great ethics and professionalism.

I usually never write bad reviews but AAA division here in IL has shown me the worst customer management process and I now I truly understand why we rely on first hand reviews and not blindly follow a big name company. Stay away from this company, I remained patient for more than 6 months and escalated my case up to the manager, some things are embedded in the company culture itself and can never be changed.

I have been a AAA member since 1979 and have used the agency for the last 4 years. At present, I have an auto policy with Safeco Insurance. I decided to shop around as the premium went up more than usual. I was told that AAA Insurance was their best quote. I did not accept the quote and started to call other companies. I received a better quote from Travelers when I called them. I then found out that AAA Insurance Agency also represents Travelers and never quoted me the price from them. They are trying to get their customers to buy AAA Insurance even when they are not the cheapest.

My car was hit by a car whose driver had AAA car insurance. This was the worst customer service I have ever dealt with. They kept canceling the rental car on me. I also had to call daily from my job screaming and crying as no one wanted to do their job. (Very frustrating and I would speak to supervisor after supervisor). The accident happened in October and was not resolved until the end of January. They were a complete nightmare to deal with and it wasn’t even my fault. I was also out of $200 of my own money in rental car fees in the end as they refused to cover it and said I would have to take the lady who hit me to court if I wanted my money back.

I was on the freeway on a turn and I struck a box that was on the freeway that I could not avoid because I had a jersey barrier on one side and cars on the other. Needless to say I had major front end damage. Unbeknownst to me the claim rep deemed me at fault. I have been trying to get an explanation from the claims rep but he doesn’t return phone calls. Instead he had another claims rep call me and she told me that I would need to talk to the original claims rep. It’s been over three months now. I was never rude to them. Nobody seems to care at AAA.

We filed a water damage claim for our motorhome in November 2018, denied the claim that they are not responsible for water seepage and that we are responsible. They try to run around to avoid paying us. We've been with them for years for our auto, home, life and auto club. They force us to be a member of the auto club or they will cancel our auto insurance, no choice for us. I will not recommend AAA to others looking for auto insurance. We thought they are reputable ins. but no. They raise your premiums without notice.

My vehicle was damaged during working hours while I was inside. Work will not allow us to come outside. Bumper and fender was damaged and I am being told that I need to do 2 claims. It is really frustrating and am really an unsatisfied customer. There is no way I should have to pay my deductible 2 times for something I had no control over. Keep trying to call but they will not answer nor give me a call back. Keep calling 248-423-6327 and straight to voicemail. I suggest you take your business with other insurance companies as this one is becoming a headache after I have been with them for years. Very unhappy customer.

Very displeased with this. First. They require you get a membership if you even want insurance. Which costs 80$ per year. They then justify it by offering road services. Not everyone wants your membership/road services so please stop justifying it. Then, I moved less than TWO miles from where I used to live. I updated my address over the phone and my insurance rate skyrocketed almost $100 a month just like that. My favorite is that the representatives love to say they're "non-profit" meanwhile they have a yearly bill within a yearly bill (membership fees). Price increases within a policy. If you want to offer roadside services, then offer it, but don't make everyone that wants to be with your company required to have it. Sounds like an extra way to take our money. In all the years I have been with you, I may have used your roadside services ONCE. It makes more sense to just pay a toy truck for the event rather than give you 80$ a year. I feel ripped off.

Called in at 11:30, was told 90 minutes, the first two companies AAA tried to pawn the tow off on, said they couldn't do it, so I sat there on the side of the road, with no bathroom, and a fading cell phone battery. After 4 hours, I gave up and called a real professional tow company. Funny thing is I just had upgraded to premiere level member. Been a member since 2013... I will be cancelling and soon. After telling my car club my experience, it raised a few eyebrows, as most of us have kids and loved ones we purchase AAA for. Well I'm done wasting my monies on a company who doesn't fulfill their salesperson's promises and guarantees. Triple AAA gave me a secure feeling, not anymore.

Our car broke down with my husband and 3 months baby, they made us wait for more than 5 hours giving numerous excuses at 50 degree weather with an infant and nothing open to shelters us. They kept saying they are on their way. Do yourself a favor and don’t do business with them. Their lack of empathy and common sense is shocking! Poor customer service and zero problem solving. Least say work ethic.

We called AAA for a tow after our car had mechanical problems after 7:00 pm, it was a nightmare. Agent told us they were short on driving working during the weekend and would look at getting us help. Waited and waited no callback, so called AAA again using the reference number provided and was told they had cancelled our request!!! So had to place new request and they were to call back...waited and waited. Finally a call from tow person and stated it would be another hour and a half as he was 60 miles away. We spent 6 hours waiting in our car for help and made it finally back home at 6 am, the most crazy night ever. AAA is up for renewal. It's a no brainer. We are not renewing, the point in roadside assistance is to be there when needed!!! Service must have changed over the years as my parents were members for 45+ years and never had this type of service. Very sad!!!

I have been with AAA for several years now and for the most part I have been happy with them, however, in 2016 I called for AAA roadside assistance and waited 3 hours... No one showed up. Finally the state of Nebraska stopped and helped me. When AAA called to ask how the service was I told the lady no one ever showed up except for Nebraska and she said, "Well I am glad you got going again" and hung up on me. AAA has exhibited extremely poor customer service. I have a renewal due Jan 5th so I went to see my agent as I had a rate increase and several things were input into their system incorrectly regarding my policy.

I have had AAA for my whole life. 42 years they were great. When I was hit by a hit and run great service for that. Why I'm giving them 1 star is that my youngest daughter is 17 and not driving. Yet AAA said they sent me a letter to put her on my insurance. I never received the letter. Next thing I received a check from them. They canceled my insurance without telling me cause I didn't return a letter I never received. When I called them they sent me the letter by email. I signed it and send it back same way. I called them back a week later and they still haven't done anything. They are waiting for the underwriter to do something so they cancel my insurance for a daughter that is not driving yet.

They are in it only for the money. I missed a payment in October due to not updating my bank info. They canceled my insurance. Once I realized what happened, I called in to make the payment. Instead of reinstating the policy I had, the agent opened up a new policy. 28 days later I found out I would save $100 a month more if I went through my credit union for insurance. I called in to cancel the policy with AAA and now I have to pay $200 since I had the policy for less than a year, even though I had been with them for 5 years. When I tried to talk to a supervisor they just said: "sorry there's nothing we could do". To top it off the original policy went to collections and dinged my credit.

My car was flooded during high tide. Electrical issues. Got car fixed. They say they won't cover. I have had 1 conversation with the company at the beginning of process in November. Their denial letter was written before they received repair info. Was received from d by them. Worst insurance ever.

What a rough 24 hours! Last night my truck was broken into. I was robbed of most all of my belongings. Which happened to be a lot since I traveled to Louisville for my great nephew's wedding! Today I attempt to drive home (a 3 hour drive) and as I am nearing 65 south my truck alerts me that I am losing air pressure in my driver side front tire. So I skip getting on 65 and go to the next exit in Fairdale in National Turnpike and pull into a Marathon/Circle K and as I pull up to air pumps tire is deflating rapidly. I call Triple A and they send a man out. He is not very positive and says he can not change my tire on ice. I told him if he will put some air in my tire I will move to a better a spot. I get to a dry spot and he says he does not know if his jack will get my truck up high enough to put the spare on. I am feeling a bit overwhelmed.

Legendary service my **. I got into an accident. My car is totaled. I got hurt and yes I have full coverage. I tried to get a rental from them. They are refusing to give me a rental so I can get to a doctor. When I got my full coverage I assumed that meant everything. I was never told if you get into an accident you need to have extra coverage to cover a rental. They are hindering my medical care. Where I live there are no taxis no bus service no Uber. I have no neighbors who can help me. I should not have to try and depend on other people to drive me around even if I had that option and I don't. I was supposed to go to the hospital and get x rays. I can't. If I was to call a taxi from another town that has one it would cost me 160 dollars to get there and back.

I have been a AAA member for over 30 years and have used them as my home and auto insurance provider for 8 years. The last two years I have seen crazy rate hikes for no reason. My husband and I have no tickets or accidents and our rate has increased from $2225 for our vehicles to $2688 for absolutely no reason than "the normal rate hike %". I have had to speak with 4 representatives in order to try and switch up my coverage to lower that cost and it has been extremely frustrating and time consuming with not great results. I should just throw in the towel and change insurance companies once and for all. Do your research and if anything seems off, run.

I was initially involved in an accident that was not my fault. AAA got me into a rental - they deal with Hertz, that’s where I went. While in the Hertz rental I hit a deer... Called AAA as they are my insurance co. 2 months later, Hertz is calling me asking me where their car is, it’s overdue. I owe them over $2,000 for towing & storage fees. Now, the adjuster from the original incident calls to say my car is fixed. It was “fixed” and given back with the check engine light on. All around the most horrendous experience I’ve ever had with an insurance company.

I've been with AAA for 10 years. I have 2 cars that's insured with them. One car is 12 years old and the other 3 yrs. old. I'm supposed to get a discount for mature driver, multiple cars & good driving record but my insurance goes up every year. Every year the older car is vandalized. Thieves broke the passenger window one time, another time the trunk glass was broken into. Last year there was a hole from the Napa fire on top of the car's roof. One time I was hit from behind while driving on the freeway. These problems did not happen on the place where I live. I noticed that my insurance is high due to my many claims even though none of them were my fault. Isn't that what insurance is for? I talked to an agent but they were not helpful. They say the same thing every time like 'gas is expensive and we have a lot of expenses'.

If you are a ** male please beware of AAA corrupt and racist business practices from the Mexican females in the claims department. If a Mexican, anchor baby or ** female hits your car, they will blame it on YOU and put it on your driving record regardless, if they are out a $1. Also, they coerce you into filing a claim against yourself, then a year or two later, they put it on your driving record and then cancel your insurance. This disgusting racist Mexican feminazi labeled me a ** Trump supporter over the phone and I am NOT A REGISTERED VOTER.

We have had AAA for over 40 years and we have our auto policy and homeowners insurance through them. It cost a bit more than other carriers, but you get more bang for your buck. Also, in Arizona there is not a deductible for glass breakage.

I was quoted auto insurance at a very reasonable rate. The agent is new. I could hear someone coaching her. I read reviews and even though there are terrible reviews with AAA, I went against my better judgment and took the policy because of the savings. 4 days after I accepted AAA auto insurance and canceled my previous insurance, I got a call that I was misquoted and actually owe more money IF I want to keep the policy. After speaking with a supervisor, it does not matter that it is NOT my fault! If I want their insurance, pay up! You should go somewhere else. I have made a huge mistake!

We switched to AAA in May 2018 after being given a quote for Auto and Home insurance. It was a decent quote due to the multiple policy discount. We signed the contract and paid for the auto insurance for a year. Since AAA needed to have a home inspection done before they could provide us the home insurance, they said to pay the premium (higher rate due to single policy) until the underwriters sign off on the home insurance. After multiple phone calls and meeting with the agents, finally got a home inspector to visit after 2 months. After that no response from AAA.

I have been with AAA for 8 years with FULL coverage on two cars. The only claims during that time was for cracked windshields. The totally ridiculous steps that they put me through trying to explain how, when, why and where a windshield started cracking irritated me to no end. I emailed and postal mailed my complaint to their CEO and never received a response. I imagine that a real accident claim would be a NIGHTMARE!

My car was hit in a parking lot of the Methodist Hospital by someone. A nice person watching the truck damaging my car took the picture of the truck and left a note on my windshield with her contact information. I submitted the pictures of the truck to the AAA for claim and repair. My claims service representative is Kenyada ** who initially could not trace the person with the truck information and then the other person refused to provide his insurance information. For several weeks I keep struggling to repair my car but Kenyada told me that, "Either you pay $250 deductible and we will repair the car under uninsured driver or resolve it with the person who hit your car directly." The other person initially refused that he was not involved in that accident and afterwards agreed and refused to provide his insurance details.

Two and half hours to GET someone to jump start my car. Three weeks ago, it took two hours. Poor towing company that they chose to service their name, and reputation. Who has two and half hours to wait? I had to call them to see what their problem was. So mad. Will not renew my membership.

I was hit by a AAA insured member and both he and AAA immediately took full responsibility for the accident. My husband and I took initiative to get things settled quickly as we did not want to hang in limbo as this was adjusted and addressed. At the time I was hit, I was three months pregnant yet thankfully did not experience any injuries other than anxiety for the health of my baby. We did not push charges or flaunt the fact that I am pregnant over the member’s head or AAA’s head as leverage.

I been member of AAA for over 20 years. I finally decided to purchase car and home insurance from them. I had the car insurance for a year. When it was time for renewal, they decided to increase my premium dramatically. I shopped for different insurance company and switched over. I called to notify them with the change. They told me to let it expire and I will be done. One month later they send me a bill for over $400 claiming they added services for my plan one month prior to renewal. I called them and told them I have never requested these added services and they never billed me for it. They insisted that since they added them I have to pay it even if not requested. They refuse to reverse. Horrible horrible company - stay away.

Bought a car back in July. Called. Added car to my policy. Payment went up by 19.00 a month then later in Nov received a bill in the mail for over double my monthly payment even with the multi policy discount. I called to inquire and was told no matter what I was saying the bill was due and needed to be paid. I asked to speak with a manager who also was just as rude talking in circles and finally saying the reason for this high bill was because they just now added my second car to my policy (yes the car I added back in July).

This company is just like any other big business. Their only concern is their bottom line. How much money they can keep and get from Mr. and Mrs. Penny Pincher. I was in a car accident (rear ended) which resulted in me getting whiplash. Not a major personal injury but an injury nonetheless that cost me over a thousand dollars and three months in a back and neck brace where I was limited in my activities (including activities with my three young children).

I have been a member of AAA starting in 1980. They are NOT the same service company they were. At 1:30 one of my new tires had a blowout. They told me it would be 3.5 hours before they could send someone. After 4 hours a tow truck came. We did not get 5 miles when that tow truck broke down with my truck on it. I called AAA and they told me it would be at least another 3.5 hours for another tow truck. My story is about the same as the other ones on this site. What I did not read is why these long waits?

On Feb 19 2018, we drove our car back from the car dealer to our apartment after they fixed the fuel pump problem and parked it in the parking lot. But we found our car still needed to repair the timing chain and replace the speed sensors. In order not to damage our car’s timing chain by driving, we called AAA to tow it to the dealer on Feb 20 2018. However the towing guy made a mistake when he tried to tow our car to the slope platform of his truck. Because he did not hold the car by the winch hook firmly, it fell off from my car and my car rolled backward from the slope platform. My car was damaged badly and it almost hit my husband and left our newborn baby without dad. Surprisingly, AAA denies the damages. And the towing person even did not say "Sorry" to my husband after almost killed him but put the damaged part onto my car to hide his damages.

What happened to good old AAA in taking care of claims? Used to be same day service. Now there is an endless number of hoops to jump through. Numerous questions in initially filing the complaint. Then it is passed off to an adjuster who responds with an email to call. My call is still unanswered. This is terrible service. I haven't seen a live body yet after three days of this endless process. By the way claim number **. Please note that there are fewer individuals in the United States than that number. Just another sign of their inefficiency.

My husband & I are 69 years old. Our last province infraction was not stopping at a stop sign in 2003. My husband works 2 miles from our home, & only works 4 days a week. I am retired, & disabled. I drive 24 miles round trip, once a week food shop. We just got a new bill for $1,234.19 for 6 months! We have full coverage on one 2017 car, & just liability, on a 2003 Ford Ranger. I'm looking for a new ins. co.

When getting a quote on auto insurance the agent wanted to include home. He was told that when it came due to renew if he was reasonable we could. He quoted car and I made down payment. Issues began 3 weeks later when he wants a inspector to look at home. No time was agreeable. The agent said that car insurance was going up. My mortgage company sent me a letter saying that they paid AAA for home insurance and now I have two policies and my escrow was going to be bad. I called to talk to AAA and was told that if I refuse to have home inspection the policy would cancel. I received refund. Called about car insurance and was told it was going up seven hundred. I cancelled. Now comes kicker. Month later I get bill for 150. I called and was told they didn't care. Pay or they will file report with credit bureau. Beware. Very dishonest employees and very rude and uncaring.

DO NOT choose AAA for car insurance! They gave me quotes based upon a multi policy discount and never informed me and when I didn't choose them for my homeowner's policy, they jacked my rates up after I had already switched to them. So I went back to GEICO and had to start a new policy which is $550 more a year more than my previous policy. I loathe the day I gave AAA the chance at my business. And the manager at the South Austin branch had the nerve to talk over me and talk down to me when I expressed my displeasure with them.

2012 I bought Homeowners and auto Insurance for the Owasso, OK area. I ended it 4 years later this August 2018 attempting my first wind and hail claim. The outcome was not good, but more so the Agent always put me off to the 800 number and returned calls very badly or not at all. They say buy from local agents for service but I did better for years from an 800 number with Hartford than I did with this Tulsa Agent and firm. AAA is very very bad on claims so even if premiums are lower they are not worth it if they pay claims terribly when you need them in my opinion.

AAA made a data entry error on verified mileage that nearly cost us an extra $700 in annual premiums. And, here’s the shocker, the first insurance specialist “S” refused to fix it! Went into AAA Irvine Branch to find out why auto insurance policy was higher than last year. Our mileage records on repair receipts documented last year’s mileage was only about 1000 miles. However, AAA had it at 5,501 - 7,500 annual miles. How did that happen? Wrong number entered into 2017 mileage field, off by about 5000 miles: obvious typo. “S” refused to correct the error. However, nearby specialist “B” overheard, came to the rescue, and walked “S” through the procedure to correct it, and would not leave her side until it was complete. Saved us $700 on the annual premium. Shocked that AAA makes those costly errors and that “S” refused to correct it. Buyer beware! Always save you mileage verification forms.

I have had a great experience with AAA. The rates are very good and the customer service is exceptional. My agent is always prompt with any responses to inquiries and seems very honest and reliable.

Every time that I have had to contact them it has been a real hassle. When I can deal with the service without contacting it has been great for me and without any issues so that is most of the time that I have had with them.

My overall experience with insurance and with this particular company has been just fine. Haven't had any issues so far, and people I've known with similar insurance haven't run into any problems either.

They are a very useful company. Their customer and roadside assistance is extremely helpful and has saved me on numerous occasions. I think they have a great value for customers and often have great deals.

Luckily I have never had to use them for an accident of any kind so I can't really speak to their processing of claims. I can say though that I have taken advantage of the roadside assistance multiple times over dead batteries in the sub-zero winters and they have always had someone out quickly without issue. They have always been nice over the phone.

AAA Auto club does not supervise or properly train wrecker subcontractors. They do not require insurance to pay for your car damage when they wreck your car. Or your car falls off their wrecker, too bad. Simple care custody control coverage is all that is needed. Suggest you buy a plan with your Auto Carrier.

This was overall a nice company just for the fact that my insurance agent was always willing to make time to take my call or visit with me if I dropped by her office. She always answered my questions and took time to explain anything I didn't understand. The payment amount I had to pay each month has been okay, not many of us like the fact that we have to pay this stuff at all, but for what I got out of this insurance company it wasn't bad. A nice company to do business with. In future, I will probably be staying with them for a long time.

AAA is a bit pricey, but the coverage is awesome. I can talk to someone at anytime, without any effort if I have a question or need. They have offices all over the place for my convenience and the one near me even has a DMV built into it if I need to pay a registration and get a sticker right away. The claims process is easy and I do not feel like I am ever getting ripped off. It's not great value but good for peace of mind.

I have had AAA Auto Insurance for more than 10 years and I have been generally satisfied with the service I have received from the company during this time. More than anything, I've gotten a lot of value from the roadside service offered through AAA, which is unparalleled. Further, I've found the rates to be pretty competitive. That's not to mention the additional discounts I get on travel, entertainment, and dining. I take advantage of these perks at least a few times per year and have saved a fair amount of money in the process. All in all, I'm quite pleased to be a AAA member.

They are definitely not the cheapest, but they have some of the best customer service and dealing with them is hassle free. AAA members get a lot of benefits that other companies don't offer. I've taken advantage of their free towing several times and so have my family members, with no questions ask. The few times I've had to file claims they were always polite and tried to do most of the work for me, and I never felt like they were trying to rip me off. They always respond to my inquiries quickly.

Other than the fact about it being slightly on the expensive side, when I was in an accident, they took care of all the details. They called back and always let me know if I'm injured and asked if there was anything needed. You always need someone like that once you're in an accident.

My wife had recently got into an accident and AAA provided excellent service when we needed it the most. They were on top of the matter right away. I would highly recommend using them to my friends and family.

AAA has always been a company that provides good value. I had been a member of their roadside assistance for years. I decided to try their insurance. The quality and value matched their other services.

I have not had any problems with having insurance through AAA, it has always been a great experience. I never have to worry about getting a flat tire or running out of gas or locking my keys in my car. The roadside assistance is affordable and has always taken care of me in a quick manner when something like that happens. The process is always easy, too, I just have to show my card and they take care of the rest. I can even use it to have issues taken care of for friends and family that I'm with. I can go into the AAA office for things that I don't want to go to the DMV to take care of, too. Plus, my actual insurance cost is lower than anything else I've found.

AAA's customer service is always pretty quick. When I put in a claim, they are pretty responsive and keep me updated on the progress as it goes along. I have never had them give me a hassle on reporting anything or making a claim.

Do not buy AAA INS! The very reason you buy and pay for auto Ins is so you don’t have to go to court. AAA will not pay for a wreck that their policyholder is responsible for. Two CHP reports say he is 100% responsible, AAA admitted they are responsible yet I have had to file a lawsuit against the AAA policyholder (Not AAA Ins.) because the company he was paying for coverage will not pay one penny in restitution after 7 months! He is going to court by himself – think about that if you have AAA coverage - they do not pay! You're on your OWN! AAA Insurance has a company policy not to pay claims if at all possible and apparently train their “Adjustors” to deceive and lie to people who have been injured, leaving them with astronomical medical bills not being paid, destroying their credit because of corporate greed!

Ads on road service are false. Simple jump battery ends up with their contractor running my car into their truck. Contractor insurer denied coverage. Contractor lied and said damage took place when they were unloading my car from their truck. What is the difference, damage is damage. There would be no coverage if my car rolled over a pedestrian. AAA would not submit claim to their own claim department. AAA ads imply warranty, backing for their members, and ease of mine. Suggest you buy road service from your automobile insurer.

Keep in mind I AM THE VICTIM. Through no fault of my own I was struck by another car. Here is what me, the victim, has to do according to AAA. AAA Cheryl ** (**) ASKS THIS OF ME!!!

I got into a car accident. The other party was at fault. Well since I did the claim the person taking care of my claim never called me to give me any info about anything that had to do with the car accident. I was the one calling and asking. I also talked to his supervisor and different departments dealing with my claim like bodily injury because I ended up in the hospital due to being pregnant and getting hurt in the accident. To make this story short I’m the one that had to be seeking for information and dealing and negotiating with the other person insurance so piece of ** AAA that I pay almost $400 monthly. Didn’t help me at all. Now I’m overwhelm with high risk pregnancy dealing with my accident.

They won’t honor their warranties. Two years ago I had to have AAA come out and replace a battery I had purchased from them just two months after the three-year warranty was up. That was in 2016. Fast forward to 2018 and my daughter was driving my car, because I had given it to her and the battery went dead. They replaced the battery and charged her for it. It’s supposed to be a three-year warranty with 100% replacement so I called their assistance so they would reimburse her. But no, they do not warranty the battery even for one day after purchase unless you are the one driving the car and call for assistance. That means their batteries are not warrantied whatsoever. If you send your grandma out in your car and the battery goes dead she’s going to pay for it or you will. I’ll never use AAA again. My regular insurance has roadside assistance. Don’t waste your money!

On May 16 2018, my van died in a busy intersection around 4:45 p.m. I called AAA for a wrecker and was told it would be 2 to 2 1/2 hrs! I called for a police officer to came and direct traffic and he called another wrecker service that arrived in about 10 minutes. They told me to forget about AAA! I misplaced the receipt, so I haven't been reimbursed. I have terminal cancer and it was about 90 degrees that day. It has been over 90 days, so AAA probably won't refund my money. They never did reply to my online complaint. Another time, my Mustang bit the dust and I called AAA. The closest wrecker was 25 to 30 miles away. I told them to bring a flatbed wrecker so my Mustang wouldn't be scraped on the road. They sent out an old wrecker. Don't waste your money on AAA! If I need a wrecker again, I will call my own wrecker service.

On June 11, 2018 at tree fell on my vehicle. I called out AAA to make a claim. The adjuster David ** came out. The very first thing that I noticed was the tree was no longer on the vehicle. I said to him that tree was just on the vehicle. He stated that he removed it off the vehicle. Then he wanted to do a recorded statement on me. Well they never do recorded statements when filing a claim. Right then and there he was accusing me of a false claim. I wrote to Mr. ** about this situation. Mr. ** Has not yet followed up with my email. I feel very discriminated against that AAA would accuse me of these accusations. They never once went after the owner of the tree. David also told me I file for the same damages twice. It is really terrible situation when you are discriminated because of your **. Those who are looking into AAA. I will think twice about it if I were you.

I usually do not write reviews, and do not like to bad mouth anyone, but I want to warn everyone of this company. First off, AAA acts as a broker to other auto insurance companies, at least that was my case. The AAA agent called me every two days to convince me to go through them. I finally caved in. It was a terrible mistake.