AAA Auto Insurance Reviews

AAA states that they will only cover the bumper and paint damages, but as for the tires and rims that are about $2,000 to $2,200, they will not replace them due to the fact that they cannot find them. The reason why they are no longer available is that they are signature series 20 inch triple coated chrome plated low profiles. These tires and rims were with the vehicle at the time of original purchase of vehicle. In simple words, they improperly insured a car, vehicle, and property when they knew they couldn't insure. Money supersedes them. They indicated that they will only pay a fraction of what it will cost to replace the tires. In other words, I have to come out with nearly $1,000 to get new tires and rims to be able to drive my vehicle again. Full coverage insurance is obviously not worth it.

It was a waste of time and money. We had to reprogram all our keys for our 2008 Jeep when AAA failed to record our conversation when we asked for tow. One stop jumped us and in the end all our keys failed to work on our vehicle.

This whole situation has caused a financial and emotional burden on me and my family. I am still making payments on a vehicle I do not have access to. AAA is solely responsible for the repair bill as once again all I did was follow the instructions of my claims representative.

If my car is indeed a total loss, I feel that the irresponsibility and lack of communication and false information that was given to me justifies AAA being solely responsible for the repair bill. I would at a minimum have to pay $2081.00 that is if I do not want to have my car back which is not the case. In order for me to retain my vehicle I would have to pay $3131.00. This whole situation would never have occurred if Ms. ** had informed me or the repair shop that there might be an issue with totaling my vehicle. Instead, she sent me the e-mail about turning my car into the repair shop. I feel that AAA's intent was to have my car repaired and then force me to remit payment knowing that then they would have a vehicle in excellent condition. Any help with matter would be greatly appreciated.

AAA was deliberately evasive and unhelpful from the beginning. The chiropractor's receptionist commented that she had never dealt with such an unethical insurance company before, based on the behavior she and I encountered from AAA. I got a settlement that paid off the car, but AAA has refused to pay for the medical bills, which they are supposed to pay for.

I work overseas as a teacher in an area that cannot easily get teachers--I am practically an NGO in terms of salary. I simply cannot afford the medical bills that have suddenly been heaped upon me (nor should I be expected to--I was not at fault!). I had full coverage with AAA for years but I will never go with them again after the way they've behaved.

The vehicle was estimated by Longo Toyota on June 4, and the estimate was sent indirectly to AAA by my insurance agency. But AAA is trying to shirk its responsibility. I am complaining to you of AAA's attempt, and I reserve the right to take legal action for it. AAA must be responsible for the loss that it's insured has done and pay the compensation as soon as possible.

Am wondering how many other insured people are given this line. Today 10/28/10, I called and asked why my policy was increased and was told by rep. Cameron that it was because I never sent proof that I was a home owner. Well, I replied that request was never made and was told if I fax it in, I will get a refund of the extra premium. And my policy will be adjusted back to the old rate. Is this for real?

AAA called me to meet with someone from their company regarding the claim. I went to the office and spoke with him and answered his question honestly, but some of the questions did not seem to have anything to do with my stolen car claim. He asked me where I wanted the van repaired at and we decided the dealership was the best choice. I left the office and two days later, I received a depressing voicemail from AAA that the claim had been denied. They said I would receive a letter in a couple of days that would explain everything. I finally received a letter about 2 weeks later and it did not explain anything, just the same things they told me on the phone, which was that the claim was denied and I had 5 days to pick up the van from the Belleville location.

AAA's reasoning was that the car had not been stolen since no windows were broken and nothing was taken out. I have been devastated from that day on. I believed that by paying for insurance, I would be covered should anything happened. But I was wrong! I have tried to talk to AAA regarding the reasons why and they really do not want to talk to me, but they did say I could sue them. They have my ten years of premiums and have nothing else to say to me. But by them denying the claim and saying that the vehicle was not stolen, they have basically called me a liar!

I need assistance to prove my innocence against this giant corporation. I did not lie or have my vehicle stolen just to file a false claim. I have contacted and spoken with the Michigan Attorney General's office along with Debbie Stabenow's office (state representative) and the Michigan Insurance Commissioners office. I have also sent them digital pictures of the vehicle inside and out. The interior of the van was very strange, the seats were folded and in the stored position with black flaky residue covering the interior. In addition, the steering column was trashed and the ignition switch was removed leaving the vehicle disabled. There was also some exterior body damage.

Just to get to work, I am in a rental car costing me $28.95 per day because AAA will not cover this cost. Plus, I am told I have to pay the damages to my car so that it can go back to the dealer as the lease is up. As a single parent, I cannot afford to pay for these repairs and rental car. In my opinion, AAA has at least $26,000.00 of premium money and they are not willing to cover a legitimate claim, but they prefer to insinuate that I lied and made up this nightmare, inflicted this upon myself.

Is this the way a corporation should treat their customer? In these tough times, I know all companies are trying to save money, but why are they hurting the people that have faith in them and are honest? If I was a liar, why would I call all this attention to myself by asking my state representatives, attorney general's office and your origination to look into this matter? Please help me!

She said to find a truck within 100 miles of my home to set the market value. I told her that i was looking at the only one in my area (that was a twin to my truck on eBay) which was 150 miles away. It was running on sale - $1,000 off at $8,900. She said to send her a copy, and the paperwork on the transmission rebuild ($1,746.12), the new tires ($583.58), the tow bill ($165.00), new speakers ($180.00), together with the name and model number of the two child car seats that were belted in when the car got wrecked. The police officer told us that by Missouri law, they need to be replaced.

I also sent a copy of the bill of sale where I paid $11,875.00 in 2007. I sent this by fax at **. I called after a week to see what they were going to do and I could only get voicemail. About a month later, I was able to talk to her, only to be told that she didn't get my fax and that I would need to resend, which I did. I called and left voicemails again. Two or three weeks go by again and I got a call from a woman who went over the options on my truck and advised me that the $5,500.00 was way out of line with what my truck was worth. She told me that the only thing they would cover was the tow bill and the $5,500.00 on the truck. She said that they aren't responsible for any repair done on the transmission, the new speakers, the new tires, or the car seats.

Why would I take less then what I can replace it for and have a used transmission, used tires and then let them take my truck on a total, in which I have paid out over half the $5,500 on this truck within the last 6 months? So, she was going to go back and look at it and call me the next day to see what she could do for me. I told her I worked nights and went to bed at 10:00 am and to call before 10:00 am. She said she would call before I went to bed.

Anyway, she didn't call, and about week later, someone from AAA calls me in the middle of the afternoon and left a voice mail that they would send me my check for $5,800.00 when I send them my title. I have left voice mails and there was no call back. This wreck has cost me 2 days of work - 1 to get it out of the tow lot, the second was to haul my truck out to know if it can be fixed, which cost me $400.00 a day. It also cost me $50.00 a month to keep insurance on this truck when it isn't drivable.

It is pretty bad when I had a loan for $3,060.04 and I have paid the loan off. I have spent more on my truck in the last year than what they are trying to give me if they call me back. So, I have the rest of the year off and I am taking a big lose anyway. I am having a buddy make a CD to run on YouTube about the AAA ordeal. Maybe it will open some eye about how AAA is screwing the people that can't afford to say no to AAA and got to take their piss poor offers. I am blogging for the rest of this year to see what I do for my case and all the people that can't afford stand up. My case number is **.

Does anyone think that the police is going to investigate who scratches whose car? The representative really made me feel like I was at fault. I think they were trying to be difficult so that I will not go forth with the repair. I have been a AAA customer for twenty-two years and cannot believe that I was insulted for such a small claim. However, all my previous experience with other customer/claim representatives were very pleasant. Unfortunately, the auto claim manager at the Valencia office would not reassign my claim to another claim office. What a horrible experience.

I have made five (relatively small) requests for compensation, each one via a mechanic who felt I deserved that compensation. I find it difficult to judge (and argue vs. the rationalizations used to deny claims) because I don't understand engines, but my mechanics are confused too. One of the claims was paid in part, another fully. But the other three were denied. One was for an air-bag sensor; it seemed especially strange that AAA would not support repairs for safety equipment. Two others were for what the mechanics called O2 sensors, of which there are four on the Jaguar X-type. Arbitrarily, only two are defined as O2 sensors by AAA. I won't go into all the technicalities, but it seems that this extended warranty is sold but not really backed up by AAA, and I worry that really serious repairs will also be denied on some pretext. The AAA advertising about pay[ing] all parts and labor? seems to me to border on fraud...

The car stolen was a Jeep Liberty 2004 with approx. 40,000 miles on it. I still owe over $8,000 for the car to the lender.