Freeway Auto Insurance
Sherman Oaks, CAConsumerAffairs Unaccredited Brand
Freeway Auto Insurance has many types of auto insurance coverage, including SR-22 policies. At this time, it not an InsuraMatch verified company. Contact InsuraMatch to get quotes from multiple partner insurance companies at once. *ConsumerAffairs insurance program, powered by InsuraMatch.
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Classic bait and switch. Quote me one price. Then double it in person. When I reluctantly went with their policy. I was $14.00 short. Kila then said I could pay him back. I thought that was kind. Yesterday he called to remind that I owed him still. So I said I'll try to make it over to pay him. I unfortunately was unable to make it there.
As far as Freeway insurance I highly recommend that this gentleman, and I use the term gentleman loosely. Is either fired or give him a business ethic course along with a basic guideline of what proper customer service is supposed to be like. As for me I recommend that you stay away from this place. This place is shady. Go with a company like Allstate, AAA or State Farm. Their agents have to be professionals.
** from Freeway Insurance office at 510 Hacienda Dr.Ste. 108B. Vista, CA 92081 scammed me by giving me an insurance policy against my will. When I came to their office asking for an insurance quote, she was being extra friendly and distracting by asking personal questions, and repeatedly saying "trust me." She collected all of my personal information including credit card and car registration. After that, she said that she can give me a monthly price of $101, and that it is the cheapest insurance I can find in entire California, which is not true. Then, she said I need to sign couple documents that mean I approve that my information is correct and that I received her help looking for the best insurance. Again, she was rushing and distracting me from paying attention to the paperwork by asking me random personal questions.
Finally, she gave an envelope with her business card on it saying it is her contact information in case I need further assistance. One hour later, my credit card was charged $303. I gave her a call asking what happened, and turned out she sold me the insurance! In that envelope, it was a policy that had my car information wrong. I kept calling her number but she never responded. Next day, I showed up at her office and she was being very rude and avoiding giving me an assistance. She said that my money are not refundable and I cannot reverse the process. ** never responded to my phone calls and never sent me any information through email as she promised me to do.
I bought a one year policy and paid in full. 4 weeks into the policy I got a bill stating I need to pay 610 more dollars. I called and was told it was for changing my address which I didn't do nor did I move. I paid 1533.76 for the whole policy. They refuse to stand by the agreement, they refuse to drop the 610 dollar fee even though they found me to be right. They also refuse to refund me my money. The person I spoke to talked over me several times and refused to help. Both companies said the other company made the mistake. They won't even tell me how long they will honor the insurance I paid for. Never use these people. I was on the phone for 2 hours only to be interrupted and she kept talking louder when I tried to tell her I don't live at the place they have for the garaging of the car.
First off Freeway Insurance is just the broker. It's not a actual insurance company. I finally found out I had insurance through Western General after going in to speak with them. Make long story short if you purchase a new car and want to take the old one off they will charge you 172 just to swap cars on your insurance and you will have to pay your insurance on top of that. So in one month I needed to pay 175+240 or whatever your insurance amount is added with the 175 in. Guess what. It does not stop there. Because my car is a 2016 they took it up 60 more dollars so my payment is 300 a Month. What a rip off. Insurance is almost a car payment. Looking for another insurance company as we speak. Throw the broker and the insurance company away pls.
I called for a SR22, was told it would be 21.00 a month, made 1st payment for 60.00 and then they came back and charged my cc 176. And change all together 227.00. to my shock and I didn't authorize another 176.00. When I complained they said they would give me 50.00 credit but only if I gave them a good review. And also got another bill from INS. Co. 227 and 35. 262+ dollars. I said I couldn't afford a lot and was happy to only pay 21 a month. But instead they are charging 262. I called and called to try to work things out with no results. They are a ripoff!!! They give you one price and charge you a lot more. They are not an insurance company, they are a broker, and I didn't find this out till after.
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I signed up over the phone opting to pay in full, but decided to cancel less than 2 hours after charging over 1,000 on my card. They were supposed to email paperwork for me to sign and fax back an Insurance info within 15 minutes, but hadn't done so yet. So when they finally called me back 2 hours later I told them I no longer wanted insurance, Please cancel. They threatened me they would take money anyway and if I didn't want to lose any more money I needed to keep Insurance and not cancel.
I needed cheap insurance because I have an old car that doesn't need full coverage. Heard about freeway insurance on the radio so I gave them a call. I paid 75$ to start my insurance and was told it would be 45 a month after that. I specifically told them that I don't authorize auto bill pay. Two weeks later 130$ was taken from my account. From what I've read on here I'm not the only one to have this problem. Please someone do something about this company.
I was struck from behind by a Freeway Insurance member. However, Freeway Insurance seemingly has no way to be contacted to make a claim! Try. I dare you. Google them. Look on their website. There is plenty of information on how to buy their crappy insurance. None on how and where to file a claim. I've invested several hours today trying to make a claim, having wound up in several queues and voicemail boxes. This company is the absolute worst. Please. In the name of all that is holy, do not buy insurance from these people.
I contacted Freeway Insurance via phone to open a new policy on January 4, 2018. I paid nearly $150 to start the policy and I was told several times that my first installment payment would be due the following month, and all subsequent bills would come monthly. I received a bill in the mail for my first installment fee about a week later stating that my first bill was due as of January 25, 2018. Needless to say I was pissed. They did not honor what they originally quoted me. What is the purpose of recording the phone conversation if the broker/agent is not going to be held accountable. I paid $150 for 22 days of insurance as opposed to 30. Had this been conveyed to me initially, I wouldnt have had a problem, but I don't like being deceived.
I tried contacting customer service and after being placed on hold for more than 20 minutes the agent finally picked up and after explaining my grievance the call was disconnected and there was no attempt for them to call me back. I had to contact them again and wait again for someone to pick up only to be told that there is nothing that can be done about the mix up. Extremely frustrating. I will never do business with them or any of their affiliates (such as Infinity) and would not recommend their services to a friend or loved one. Their rates were no lower than any of the many other insurance agencies in my city.
Freeway Insurance of Fresno, CA 4846 Kings Canyon Rd - I signed up with Freeway October 12, 2017. I was very clear with Agent **, that I didn’t want Freeway Insurance in my private account. I told her 5 times, while looking directly in her eyes at her desk, I did not want Freeway Insurance in my bank account. It turns out, if you write a check, or use a debit card whether you authorize them or not, these people now have the right to access your account at will. This is exactly what Freeway Insurance did. This company is robbing customers at will when you sign up them, And overcharging good paying customers for what’s supposed to be reasonable insurance. What I paid Freeway for Liability, I have full coverage at a better company.
I was searching for an insurance policy over the weekend. I called Freeway insurance twice and twice they hung up on me. A man and (the second time, when I called to complain) a woman. No apologies; nothing! Because I really needed an affordable policy, I called again. I began an insurance policy with Freeway for $260. They said the insurance policy is from Progressive Insurance. To my surprise, in the space of two days they had deducted $260 and an additional $258! My gosh! I have been calling and emailing the Manager, Luiz. He said he's been communicating with Progressive and that it'd take them 2 WEEKS to refund my money! How is that POSSIBLE?
I do not know WHY & HOW they exposed my banking information to Progressive Insurance. Secondly, this UNAUTHORIZED debit into my account has led to my inability to meet certain financial obligations! Freeway insurance emailed me on Monday to inform me that Progressive would send an overnight check to get to me by EOD, Wednesday! Unfortunately, as of today, Thursday 9/28/17, I am yet to receive a cheque, call or email from Freeway Insurance! Beware of these scammers!!! I am taking them to court!
My employee was a policy holder for this company. She was involved in a hit and run a few weeks ago. Her insurance is not wanting to cover the accident. The policy period for the policy started at a non industry period, which is normally 12 midnight. In this case the policy was enforce at 9:45 am and her accident was at 11:00 am. The carrier asked for the police report which also stated 11 am. Now the carrier is delaying the claims for another three weeks and is asking for a week’s worth of cellphone records which Verizon does not publish. This company clearly does not want to pay its claims.
An agent I spoke to named "Sabrina **" and she lured me into getting insurance by telling me that there is a great deal but did not tell me that I will be paying a huge deposit. I paid $486 and told her to cancel and she said she will call me the next day to cancel it but did not! I called her up the next day after huge call waits and she was on another call (probably duping another innocent person). After a few long call waits and few tries I was able to contact her and she said she will cancel the insurance and I will be refunded the money in 2 to 3 weeks.
8 WEEKS go by with NO SIGHT Of MONEY, I call back only to find out that she did not complete the cancellation form and was told only $16 could be refunded back after all cancellation fees, DUPING broker fee and all their fees to STEAL my money!!! Horrible service, very hard to get in touch, multiple transfers, long call waits, cheaters, manipulators, liars, very expensive. DO NOT GET THEIR INSURANCE.
On April 8th, my husband received a call from Alex at Freeway Insurance and was advised that our policy was cancelled. After my husband told him that a check was sent in with an exact amount and date on it. He put us on hold and then came back on the phone and said everything was fine and confirmed we do have insurance. My husband asked if he was sure because we were heading out of town for the weekend and need to be covered. To find out a week later when my husband accidentally drove over something on the freeway that caused the bottom of his car needing major work about $5,700 worth.
Got on the phone with insurance company and they confirmed it's been canceled for the last 2-3 weeks due to no payment. Payment they received was a few dollars short. A cancellation notice was sent out but my husband has a lot going on. So when Alex said, "Everything was confirmed, all was ok", we believed him. So Infinity denied our claim. Called Freeway and to our dismay, turns out they said "that conversation was never recorded". We are constantly talking to one "supervisor" or another with no help! We need this yet resolved since it's our 2nd car to get around in.
Freeway Insurance helped me find an affordable insurance coverage plan in less than 20 minutes. My agent, Laura ** made the process really easy and her customer service was great. I would recommend this company for anyone looking for insurance.
Two months ago I helped a friend find auto insurance. She has a bad driving record, so I searched for companies who deal with assigned risk. Freeway Auto Insurance took all of her information, driver's license, vin number etc. and ran all the reports. They quoted her a price of $298.00 a month (which was a lot less than other places). The agent sent her the documents to sign, which included all of her accidents listed and spelled out who was at fault. The agent assured us that this was the price and it wouldn't go up. They deducted her payment for the 2nd month just as the first one. Then on the 3rd month she got a bill that read that her payment was $564.00 a month. When she called them and spent 6 hours on the phone, they told her that the agent has put a "good driver" discount in and then upon review, they took it off.
Did the agent do this just to get the $350.00 non-refundable agent fee, knowing that it wouldn't stick? Also, the insurance company (Dairyland Insurance) obviously accepted the policy presented from the agent, why would they do if they didn't plan on honoring the contract. I feel like our friend was scammed. Shady business practices a best... possibly scam artists.
Looking for reasonable insurance after being dropped by State Farm, Freeway Insurance helped me find affordable coverage for around almost half the price of other companies. My agent Dawn ** really help ease my mind of paying high prices for insurance. With an affordable down payment and affordable monthly payments, I have great insurance coverage again. Thanks Dawn, you're truly an angel!!
I went to Freeway Insurance because I was looking to get a low monthly car insurance. They gave me a good monthly price and asked me for a deposit of $293.00 for the insurance. I thought it was ok but a few days later I started to get by mail letters increasing the monthly fee. I decided to look for another insurance company and I cancelled the policy with them. I went back to the same Freeway Insurance office, requesting to get back some of the refund from my deposit because I only used their service less than 30 days and I understand that there is broker fees. They said is not refundable. I learned my lesson, never go back to them and I don't recommend them. Shady business.
You get what you pay it for. The reason this "car insurance" company is cheap is because they want to get you in and rip you off later. I had a battle at the first month with my bank and this company 'cause all of a suddenly they charge from my bank account without my authorization an amount of $284 and say that was the fee for the broker. They fraud my sign and with different car color and misspelling my name. People are sarcastic on the phone. I was able to prove to my bank all the paperwork and it was a time consuming. At the end they took a payment of $80.41 and never refund me. I gave up cause the didn't worth the stress. Never trust in this company and give your personal information. Bad service and bad business.
I was completing the adhesion of Freeway Insurance when the dealership of the car I was trying to buy informed me that I could not buy the car. At the same instant I told the FREEWAY INSURANCE clerk Arthur to cancel my insurance. But even canceling in the same second, I was charged, and by requesting my money back they informed me that it would take 2 weeks for my refund. I'm waiting almost 1 month, and every time that I call to ask about my refund, they put me on the waiting line for more than 40 minutes and they never solve my situation. This will be my last request before talk with my lawyer to solve this problem.
I tried them after hearing how cheap auto insurance was. The idiot tells me that I would be charged a ONE TIME fee of 145 to set up my insurance and that was it. I then get a call a month later from a rude ** rep telling me that I was late and fees applied now for not paying an additional $200 dollars, which was NEVER the case or EVER discussed. So, I ask for a Supervisor just to end up being spoken to like complete ** and told to deal with it or have it on my credit and then he hangs up on me. Fast forward another month and I look at my credit card statement and notice that these ** are charging my damn card every 2 days for $20+ charges. I call to complain and now none of them want to talk to me. Freeway Insurance is an absolute SCAM!!!! They should be shut down! I'm going to get my money back!
I called Freeway for a car insurance quote and met with a broker in person to sign up for a 6 month insurance policy. I paid Freeway $198.00 which was the cost for the down payment fee and the first month of my auto insurance policy. After using this agency for one month I had an unsettling feeling regarding their professionalism and I sensed some shady business practices. I decided to call around for new insurance quotes and switched my car insurance before the second insurance payment was due. After setting up a new insurance policy with a different company and canceling my existing policy with Freeway I made a trip to my local motor vehicle department to notify them of my new insurance policy just to make sure that they had my new policy information on record so I didn't receive an insurance laps for my cancelation with Freeway.
To my (not so) surprise, the clerk at the motor vehicle department told me that my car was never insured, and the insurance ID card that I had received from Freeway were fraudulent. In a nutshell... I paid $198.00 for a car insurance policy that never existed and drove my car for 30 days with no insurance! I also had to pay my local DMV $310.00 to avoid getting my license suspended for having plates to a uninsured vehicle.
I immediately called Mercury insurance company because that was the company that I was insured through via Freeway, and a Mercury representative told me that they had no record of me on file and the policy number that I gave them was for a different vehicle. To say that this is a bad company is an understatement. Just as I had suspected... I was scammed! And after reading other reviews I am less hopeful that I'll even get reimbursed. I'm not sure how this company is still in business and I would highly recommend you look elsewhere for auto insurance.
First at all, agent lied I will get the "best rate" for my car. It was not cheap at all. Additionally my bank declined my car loan, because insurance was not full coverage. I paid brokers fee $100 plus to agent for "fool coverage". Got high price for only liability insurance. When I got car insurance with other insurance company called to cancel my policy with Freeway. They don't have electronically sign paperwork. I must to got to they office and cancel. They charge cancellation fee. Can you believe it? They work like in 19 century!!! Freeway insurance services should be closed. Want to sue this "agency".
I got an insurance with them that was fairly expensive -- you know 450 a month so I called them again to get a cheaper one and it now goes down to 176 which is great. Then after 4 months I find out they paid 450 for my older insurance that I was no longer using and they told me I owe the company 400 dollars and that it will go in collections if I don't pay it when the lady from Freeway Insurance herself told me ''Do not worry'', the other one is canceled, no need to pay anymore. That's how insurance works. You don't pay for it and they stop insuring you, but no. Freeway insurance paid 400 plus dollars without asking me or informing me to a policy that I had canceled and I now owe them money. Bunch of **. I would highly discourage the use of Freeway Insurance.
I called to get a quote on a Saturday the rep answered the call asked me to hold and then the automated answering machine said they're closed. Called an office in Houston. The rep got all my info, placed on hold for 15 minutes and they hanged up on me. I have been so damn patient with this insurance provider for 4 years and my experience with the majority of the reps is that they're rude, inexperienced, unprofessional. I've had it with poor service quality. Just done lost a loyal customer.
I got a quote from broker Salvador in their Covina office with a company named Western General located in Calabasas, CA. The broker initially told me my monthly payments will be $198 for 2 cars with a contract for a year and my down payment will cover my first month $400+ 20 transaction fee. Also, he said that I could cancel any time without paying a fee. I agree, Big Mistake. I barely got their insurance for 10 days and got charged my account $198 from Western General for the first month.
Five days later I got a letter from Western General saying that my premium was going to be raised to $398 because my husband didn't have enough driving experience. I call my broker right away and he promised to get my a new policy with a new insurance. Whenever I call he would say that he was looking for a better rate. After a week he never called me back. Before the month was over I cancel Western General only to be told that I still owe $200 for cancellation fee. All this happened during a month period. I called customer service for a refund and was hung up twice. Later I found out that the broker lie about our driving record just to get me to sign with them. Overall, I was out almost $900 for one month coverage.. SCAM, WORST NIGHTMARE..
I heard about this company and heard about their "amazing" deals, so I decided to give it a try and save some money. For the first few days, I didn't worry, until I told my daughter to look for reviews online. When she told me about this website, and how she found many bad reviews, I immediately called to cancel my policy. Of course this company doesn't refund, so I knew I wasn't going to get back my first payment. I was only a few days in. I thought "okay, it's canceled. It's done".
A few days later, I check my bank account to find they charged me an extra $20 without my consent. It didn't even come up on my bank charges with their company name. I called them and they said I had accepted this fee. The worker I talked to then said he would have someone call me. No one ever called. A few days later I find another fee! $150! I call them and they had NO excuse to why I was charged!
Not only that, but he then says my policy is still active! I called the next day to get this sorted out, just for them to IGNORE every call. Turns out my policy number wasn't even for my car, the number that was on the bill was not even their actual telephone number! This company can't be trusted! Super unprofessional and rude. If you have a similar incident I advise you call your bank and have it sorted out. I called, and was refunded my money.
I called to get a quote from the company. The girl tells me my price for the insurance. This was on Wed. I make appointment to come in on Thursday and all of a sudden, they not writing anymore more policies for the company. She gave me a price for the day before. They will quote you one price on the phone and tell you something higher when you come into the office. GEICO THEY ARE LIARS ALSO SO BEWARE.
I recently bought insurance through them and then I made my other payment this month or next month and that's when I received the letter stating that they're not going to cover my car because they don't covered GT Mustangs but now they took my money and tell me if I would have had a wreck it wouldn't have paid for it but now they don't want to give me a full refund. They want to keep my money for a policy that was no good to start with. How can you sell somebody something in it doesn't even cover their vehicle and you keep the money. I would like to know if y'all could help me get my money back. I would appreciate it. I live on disability.
The short version of my Department of Insurance complaint: My Freeway Auto Insurance broker falsified my application and mislead me into an agreed premium only to receive a billing statement with my premium nearly doubled. Among many things, I had to constantly “phone chase” my broker with several calls in a day until he decided to respond to me. Freeway Auto Insurance is a fraud that scams their customers by reeling them in with an attractive deal only to significantly up-charge your premium without legitimate cause or notice, after the fact you have already paid a large sum that is “non-refundable”. Don’t waste your time and money. Do your research online and you’ll find countless poor reviews and consumer complaints. Pay a little more for a legitimate company.
The full version of my Department of Insurance complaint: On 06/01/16, I contacted Freeway Auto Insurance and was transferred to a broker named Manir ** (nickname “Mike). After I provided accurate information from my driving record, Manir quoted me $136.78 for the monthly premium of a 12-month auto insurance policy with Stonewood Insurance. I agreed to the $136.78 premium and completed the application online and paid $330.61; $20 "processing fee" and $310.61 "initial payment”. More than two weeks passed and I still had not received any insurance documents in the mail. On 06/16/16, I accessed my account on Stonewoodinsurance.com to check the status of my insurance and found a billing notice dated 06/14/16 for $191.78. I called Stonewood Insurance customer service and spoke with Heather about why I have a bill for $191.78. Heather said that my premium was adjusted because of my driving record.
I told Heather I had already provided all information of my driving record to Manir at the time of application and was quoted a $136.78 premium based off of that record. I went through the entire application process, signed all documents, and paid all fees for that agreed premium. I was not notified in any way (call, email, or notice in the mail) from my insurance provider for the change to my policy. Heather said I was notified yet she did not provide any proof in her records/database of any contact initiated with me. She also made the statement “You gave fraudulent information and lied on your application.” I said it’s not possible to “lie” or provide “fraudulent information” on the electronic application when not only is it already pre-filled by the insurance agent (Manir) but also that I am only able to select “Yes”, “No”, “Accept”, “Reject”, or “I Agree”. On top of that, my driving record and Clue Report can be easily accessed.
I was very unsatisfied with Heather’s poor customer service from her unprofessional comments and attitude. I called Manir several times and each time he said “I’m busy with a customer” yet he would answer each call I made with the same introductory statement “Thank you for calling Freeway Insurance. This is Mike” which demonstrates that he was not “busy with a customer”. After several attempts, he finally decided to talk with me and said he will call Heather tomorrow morning (06/17/16) and call me before 10:00 AM.
The next morning, it was already past noon and he still didn’t call so I called him and he said that the Clue Report was not run when my application was made for my insurance policy. Manir is the individual who created the application and should have ran the Clue Report, yet he placed blame on the insurance company (Stonewood Insurance) for not having run a Clue Report. Regardless, running my Clue Report should not have changed my premium when I had already provided accurate information about my driving record to Manir. He offered to provide me a policy with a different insurance provider and emailed a new application.
I noticed several inaccurate fields, including mileage, years of prior insurance, odometer reading, usage of vehicle, and so on. Manir refused to make changes to the application with his reason being that “it won’t make a difference to insurance” and that I can provide documents to my insurance about that later. I did not want to continue and agree to an application with inaccurate information, without a clear written statement that a Clue Report was already run, and with the new provider (Infinity Insurance) having countless consumer complaints on record. Also, my insurance sales agent, Manir **, was dishonest regarding the premium and claimed that a Clue Report was run for the first application (with the $136.78 premium) when it was not run and that my premium was adjusted immediately because of Manir not fulfilling that responsibility.
To conclude, I paid $330.61 without having any insurance documentation sent to me for weeks, my broker was dishonest and misled me with false information, customer service was unprofessional and disrespectful, and I was billed in just a few days of starting my policy with a premium that nearly doubled without any proper notification, consent, or agreement to the change. I will not continue services with an unprofessional company that is conducting fraudulent behavior and making efforts to scam their customer by promising a set premium amount only to significantly increase that almost immediately after policy initiation without proper written agreement.
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