Freeway Insurance

Freeway Insurance

Sherman Oaks, CA

 4.8/5 (114 reviews)
Live agent
Freeway Insurance

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Overall Rating4.8 out of 5
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About Freeway Insurance

Freeway Insurance is a broker that offers multiple types of auto insurance coverage, including liability and full-coverage insurance and nonowner’s and SR-22 policies. The company provides low-cost insurance to drivers without perfect records and easy online access to coverage. Freeway’s customer service representatives speak both Spanish and English, and the company has a wide range of insurance carrier choices, so drivers can find car insurance they can afford.

Pros & Cons


  • Serves Spanish and English speakers
  • Compares various providers
  • Covers high-risk and imperfect drivers


  • High brokerage fees

Bottom Line

Freeway is a car insurance brokerage company. It offers a variety of coverage and specializes in affordable policies for high-risk drivers and drivers without perfect records. Customers can purchase auto insurance nationwide over the phone, online or at local retail stores.

Top Freeway Insurance Reviews

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Angelica ** at Freeway Insurance Inc is the best agent! Angelica customer service is beyond exceptional. She was able to turn a bad situation around. I purchase insurance in July ...

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I just bought a policy from a wonderful gentleman named Richard ** (Representative Golf Course location in Rio Rancho, New Mexico). I’m on a fixed income, he gave me several optio...

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What is Freeway Insurance?

Freeway is an insurance brokerage company that compares rates from various providers to help you find the best auto coverage and price. It works with drivers with previous DUIs or tickets and those who require SR-22 policies. Freeway employs both English- and Spanish-speaking agents, all available in person or by phone. It’s a popular choice for high-risk drivers, but customer reviews often report high brokerage fees or other hidden fees.

Freeway Insurance auto coverage

Freeway Insurance doesn’t directly sell coverage. Instead, it connects you with various auto insurance companies. Depending on the provider you choose, coverage options might include:

  • Collision: Covers damage to your vehicle in case of an accident regardless of who’s at fault.
  • Comprehensive: Covers damage not related to an accident, such as fire, theft, acts of nature and more.
  • DUI: While not technically an insurance policy, it’s difficult to get insurance with a DUI on record — Freeway says it can help those with poor driving history find coverage.
  • Gap: Pays off your loan balance if your car is totaled.
  • Liability: Covers property damage when you’re at fault.
  • Medical payments: Covers medical costs for you or anyone else involved in an accident regardless of who’s at fault.
  • No-fault: Also known as personal injury protection. Covers medical expenses and possibly loss of income, essential services, survivor benefits and accidental death and funeral expenses.
  • Rental car reimbursement: Covers rental car costs while your covered car is repaired.
  • SR-22: Proves you have insurance meeting your state’s minimum requirements. Usually required for high-risk drivers.
  • Uninsured/underinsured motorist: Covers accidents with drivers who either don’t have adequate insurance or have no insurance at all.
  • Nonowner or nonowner SR-22: Covers you when you don’t own a car but borrow or rent one frequently. Satisfies your SR-22 requirement if you do not own a vehicle.
  • New car replacement: Pays for the cost of a brand new replacement car if your car is totaled or stolen.
  • Classic car: Includes cars between 19-25 years old that are of greater than average value for the same make and model of that year.
  • 24/7 roadside assistance (towing and labor): This protection answers the call when you need help fast, whether it’s for a flat tire, gas or a dead battery.
  • Tire hazard: Fast and affordable way to get back on the road if your tire becomes flat or damaged.

Freeway auto insurance quotes and rates

Freeway’s pricing varies greatly depending on a number of factors: your location, driving history, vehicle type, age, gender and more. The company claims it can match drivers to affordable insurance no matter their circumstances, but keep in mind Freeway charges brokerage (and other) fees for the service of researching and providing access to multiple car insurance carriers so you can choose the best one for you. Several customer reviews mention final payments significantly higher than the initial quote. This normally occurs if the customer does not provide all their driving infractions on record, which is discovered when the motor vehicle record is run prior to submitting to underwriting.

Car insurance discounts can help lessen your premiums. Freeway offers:

  • Bundle discounts
  • Good driver discounts
  • Military discounts
  • Multicar discounts
  • Student discounts
  • Anti-theft discounts
  • Senior citizen discounts
  • Customer loyalty discounts

Freeway auto insurance FAQ

Does Freeway offer full coverage car insurance?

Yes. Full coverage insurance includes liability protection, personal injury protection, collision coverage and comprehensive coverage.

Where is Freeway available?

Freeway Insurance covers drivers all across the U.S. and has offices in 23 states.

Does Freeway offer other types of insurance?

Yes. Freeway also offers home, mobile home, rental, property, business, health, life, watercraft and motorcycle insurance — and more.

Can you get car insurance quotes online with Freeway?

Yes, Freeway offers online quotes, which require basic information like ZIP code, name, birthdate, gender, marital status, type of vehicle and driving history.

Is Freeway Insurance good?

Freeway Insurance specializes in finding affordable auto coverage for high-risk drivers or drivers who have blemishes on their records. If you have a ticket, DUI or other strike on your driving record, Freeway claims it’ll find a policy that meets your budget. For drivers with less-than-perfect records needing affordable insurance, Freeway might be a good option — but if you’re a low-risk driver, it’s probably ideal to request quotes from companies directly to avoid hidden brokerage fees.

Freeway Insurance Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: May 29, 2023

Freeway Insurance is competitive. They had a quick response when I was at the dealership and stayed open late while I was creating my policy. I appreciated that. So, I made the right choice. My agent originally was a gentleman named Angel and he helped me a lot. He sent everything over to the car salesman and made everything a lot easier. There are a few things I wanna add to the plan but at this point, I'm happy. I didn’t have coverage specifically for windshields and I wanted to do that. Freeway Insurance saved me with a dead battery while it was raining and the reps came fast for where I was. So, their website has worked out good. People should call Freeway and see if it's the right company for them because it was for me.

Freeway Insurance response

Hello Dillon, thank you so much for taking the time to provide feedback. We're happy that you rate our service as 5 Stars. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Freeway looks forward to seeing you again soon.

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    Verified Reviewer Verified Buyer
    Original review: May 25, 2023

    I had Freeway Insurance for my daughter, and I liked the services, so when we needed insurance, I reached back out to them. We also wanted to shave off some costs and get the same experience and the same coverage we had before. Our vehicle had a previous insurance provider but it was very expensive. I just wanted liability, and the Freeway rep broke down what liabilities they had and the difference between them, then she helped me decide which one was the best option for my needs. It was inexpensive, and I never had any issues.

    One thing I absolutely love with Freeway Insurance is I get a reminder call regarding my bill coming up. I don't do the automatic payment, so I always get a phone call and an email, letting me know that my bill is due and the day it's due. The friendliness when I'm speaking with a representative has always been a pleasure as well. I know with customer service that they come across some customers who may be a little nasty, but never have I spoken to anyone from Freeway Insurance who had anything negative. If they dealt with someone that wasn't so pleasant, I would not have an idea.

    Freeway Insurance response

    Hello Melissa, thank you for the positive review! We're happy our agents helped you to get the best price for your daughter insurance. Your feedback helps us to improve service for everyone. We’re here for you anytime.

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    Verified Reviewer Verified Buyer
    Original review: April 21, 2023

    Freeway is in the class of their own because the guy that helped me did so much to make sure that I got the best possible rates. And I really appreciate it that he took his time. He was really professional and he helped me understand things that I didn't. I liked how the conversation started off and how he was so eager to help. He gave me more than one avenue to go down and a lot of insurance companies don't do that. He was checking it and checking it twice to make sure that he didn't miss anything to make sure that he helped me.

    I'm good with the coverage, too. I changed the coverage from one vehicle to another vehicle and it went up. I didn't like that too much, but it was still fair. So, I stuck with it. I would tell my friends that they need to give Freeway a call. They're not trying to price gouge you or rip you off. They don't give false information either. They make sure that you understand everything before you get off the phone and pay what you need to pay.

    Freeway Insurance response

    Hello Rodney, thank you so much for taking the time to provide feedback. We love to know that your experience with Freeway was the best. We look forward to seeing you again soon.

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    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    Working with the rep was fantastic. When I went in, she greeted me professionally. She told me that she was on the phone doing something else and that as soon as she got off the phone, she would take care of me. When she did, she asked me what I needed and she kept searching the system until she could find the price I could do. I liked the way she explained the coverage to me professionally and she let it be my choice. She gave me the brochure on how to file a claim. She even gave me the document where I can go for roadside service on a separate contract. Try Freeway and see how you like it.

    Freeway Insurance response

    Thank you for taking the time to share this positive rating, John! This is awesome. We love to know that our agent helped you through all the process to get your car insurance. We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Freeway.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2022

    In order to get my license out of suspension, Freeway Insurance was the only one who could come through for me. This is a one year thing I've been going through. Freeway worked with me and I know I was a headache. I was to the point of cursing people. I was done. But they held their patience with me and they worked with me.

    Barbara researched, checked and worked with me. We had to go back and forth. Virginia was rejecting my insurance, and she would go in and redo it. It would be rejected again and she would go in and up it more. I had to wind up getting 50,000, 100,000, $25,000 coverage. And she started me at the basic. She tried, but they didn't expect it. So, we worked stuff until she gave me an insurance that they had no problem accepting, and it was a journey. Freeway backed my declaration paid to DMV. They just notified me that everything was good. Freeway came through. I’ve been grateful.

    Freeway Insurance response

    Hello Patrica, thank you for sharing your personal experience you had with us. This help us Freeway to enforce our customer service procedures as well as learn new ways to make the process easy for you. Customer Satisfaction is our top priority. Have a great day!

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    Verified Reviewer Verified Buyer
    Original review: May 29, 2023

    The customer service reps have all been really friendly. We were very pleased with Freeway. Insurance is always a very unpleasant thing for us and this time, it was a pretty good experience.

    Freeway Insurance response

    Hi Laurie, thank you so much for taking the time to leave an excellent rating. We really appreciate your business with Freeway. Please let us know what we can do for you in the future.

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    Verified Reviewer Verified Buyer
    Original review: May 25, 2023

    The agent was perfect. He gave me insight on what I needed to do, how much things cost, and we went on from there. Freeway insurance is great. It's low cost, and I'm very satisfied.

    Freeway Insurance response

    Hi Lauren, than you for sharing your review with us. This help Freeway to enforce our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!

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    Verified Reviewer Verified Buyer
    Original review: May 24, 2023

    Freeway is good. I haven't had any bad experience. The reps were wonderful. I was looking for liability insurance at the time, and they told me I can call back and go up on the rate or to full coverage if I need to. However, I'm okay with liability insurance right now and I won't get full coverage until I get my new vehicle. That way, if any damage happens to this, it'll be covered. This is just how I get from A to B and around the city.

    Freeway Insurance response

    Hello Marlisha, we're happy you found at Freeway the best rate for your car insurance. Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.

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    Verified Reviewer Verified Buyer
    Original review: May 13, 2023

    The Freeway rep that helped me was awesome and she got me a good price. The only thing was she didn't say that it was gonna be a different name when I got the card. She told me she was in Sacramento. When I got the paper, it said something about Huntington Beach, so I'm like, “What the heck?” The papers say Aspire too. I haven't had time to call to see why it’s all different. I hope this is not a scam as they already took the money for me.

    Freeway Insurance response

    Hello Virginia, thank you for your feedback. Regarding your questions, Huntington Beach is the address for the Freeway Corporate office. Aspire is the Insurance Company who is going to cover you and, remember, Freeway is the agency. If you have any more questions please call us at 1-800-960-0036.

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    Verified Reviewer Verified Buyer
    Original review: May 13, 2023

    I had a wonderful experience with Freeway Insurance. They really helped me out and got me free roadside assistance with the Premium and I'm happy with it. They're also cheaper than others. They explained to me the different rates, told me what came with the rates and gave me the best options. The customer service was excellent.

    Freeway Insurance response

    Hello Venus, thanks so much for your positive review. We're glad that customers like you had a great experience with our agents and we're happy you found the best rate with Freeway.

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    Freeway Insurance Company Information

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