Freeway Insurance Reviews

I had New Jersey Manufacturers before and when I looked up insurance on the Internet, I found Freeway Insurance. Their rep, Chris, helped me out when I needed it and he was good. I put my information in already through the Internet, then he helped me out. The customer service was really good. I have an older car, so I'm comfortable with the amount of coverage I was provided, and they're a lot cheaper than what I was paying before for the type of car that I have.

Freeway was one of the best-rated companies on the Google search that I made for insurance companies. I called them and they had a representative who asked me a few basic questions. Then, he asked for my birthday as well as the make and model of the vehicle. He did a great job and was clear and concise. He didn't have a whole lot to say on the policy, though. I was moved to another representative who was more of an expert on the west side of the state. She had a list of different policies for me. She was very personable and thorough about the coverage she was finding for me. I was looking for a reasonably priced policy and something that could get me a well-covered plan at the same time. I got a great price, which was way better than what I had previously, and it also covers important things. Both are very good.

I'm thankful I have Freeway Insurance but one thing I’m concerned about is the pricing. When I went to Northern California, I saw a $400 insurance policy for a year, and I don’t know how they’re able to give people in Northern California more affordable insurance than in Southern California. But I'm happy I have Freeway Insurance. I had one interaction with customer service, and the rep was nice, even though it was late at night.

Weeks after Hurricane Harvey, everything went up so high on Farmers and I decided to change. I was looking for a better price and at least the same service, and the rep explained that there were other companies she could look through and see if there was anything that might interest me with regard to price or coverage. It took us 30 minutes to do everything, but Freeway Insurance should cover everything. She was nice and tried to do her job to the best of her ability. She did the quote and I was happy with what she did. I have older model vehicles and I’m not looking for full coverage because it's not worth it. But eventually, I'll get newer vehicles and different coverage, maybe a full one.

I was trying to get some insurance when I first got my car. I’ve pretty much been dealing with a guy by the name of Christopher at the location on 10th and Shadeland. But I had come to the location on Keystone and sat out there and waited. They were supposed to open up at 9:00. I ended up going back to 10th and Shadeland and I switched over to Freeway from who I was with when I originally got the car ‘cause the quote was so high.

Freeway's representative was very nice, open, and he explained everything in details, and walked me through everything. I loved it. I didn't come out confused and felt cheated. Communicating with Freeway was super easy. Also, it's a cheaper rate. I have Progressive and it is way too expensive. I feel comfortable with Freeway's employees. They were detailed and very understandable. Everything was thumbs up to me.

I got supposedly a good deal from Freeway Insurance on Oct 21, 25 for a year but yesterday I found out on April 9, 26 not even a complete six months that it was not so. I received a letter from the insurance co, that I owe another extra 4 hundred and something and that it's due on the 7th and I'll have to pay a late fee if after the seventh and I received the letter on the 9th. Not knowing that the agent lied to me and the agent now doesn't work there so tomorrow on the 10 of April I'm going to try to talk to Wendy the manager and see if she could help me with this issue. She was supposed to call me back yesterday and never did. I wouldn't recommend them. It's the second or third agent that always disappears after they make their deals.

My experience with Freeway was good. Their customer service representatives were helpful. The coverage was the best that I'm investigating. The other ones were too much and this one was the best that I could get. I feel like I have insurance and I can drive safely with no worries.

I was hung up on twice today by customer service agents, and licensed insurance brokers at Freeway Insurance. I called the first Broker and she told me she did not feel like adding more coverage to my auto policy and told me to call back in 10 days and then hung up on me and I was sent directly to an automated survey. I’ve been called back and spoke to a different customer service agent who is also a licensed broker at Freeway and he asked me if I liked surveys. When I told him no, he sent me directly to a customer service survey. Both agents hung up on me mid sentence. I’ve never been treated so rudely to me in my life.

I want to thank Brooke for taking her time on helping me find some really cheap insurance in the price range I was looking for.