MetLife Auto Reviews

How about you actually follow up on claims you are legally required to within the legally required time? Doing whatever you possibly can to avoid the ethical/legal thing? Court time! Not to mention your portal interface doesn't function properly or show any updated claim data. I Wish zero stars was an option.

I am an agent who is forced to use their horrible system. With most carriers, I can easily change a policy and get automatic updates. However, with the MetLife system, I go through all of the steps to make a simple change and it pulls up a "null" error telling me I have to call their customer service to make the change. Then, after being on hold for over an hour, even though we've already confirmed the VIN through the BMV, the Customer Service Rep said the VIN couldn't be verified in their system because it wasn't working correctly. Their system is totally antiquated and worthless. I will never write another policy there because of the difficulty in using their product!

Metlife should not be in the insurance business. Let me tell my story. My car was hit while it was parked. I filed a claim to MetLife, expecting to hear from within 24 hours, unfortunately a week later. An adjuster from MetLife called and left a message. I called back to find out that The person Who is working on my claim is on a vacation and will not be back in the office till ten days later. Hello hello please get out of the insurance business. Worst insurance company ever.

Not on your side. Metlife/Farmers seem to forget you are the customer. Tend to be argumentative in discussions with them almost to the point of verbally aggressive. Your input isn't really listened to. They fabricate some of the facts to suit their argument. Be Careful.

I have been a loyal customer since 1998 for both auto and home. Tonight, Oct. 5, 2020, I was on hold for 40 minutes and then spoke to a rep to simply cancel my auto on my Honda. Carlos said it was done and I asked to be transferred to tech support because I was locked out of my account. I was on hold for 30 minutes. That rep could not get me onto my account. He tried for an hour without success. He gave me a ticket number and said someone would contact me in the next 5 days.

I’ve filed 1 claim and was informed 8 months later that I am being dropped in the middle of Covid. These representatives are all foreign and can hardly speak English. They will not explain their rationale and deserve a gigantic class action lawsuit. This company is a scam, they have taken my money every single month for 3 years and the second you need the actual service they drop you and kick you to the curb.

I have a customer waiting at my dealership for the last 6 hours waiting for a stamped RMV form. They gave me 3 different numbers to send it to. Only last one worked and still waiting. Terrible phone system. It took me 10 minutes each time I call to get a person and then they can not transfer me to the right people. They just say they have no idea how long it will take.

I have a really good agent that discovered I had too much insurance on my house, between that and other discounts she saved me lots of money. I have had one accident and called the 800# and they made the process painless.

I had just made the first payment on my auto insurance policy from MetLife when I had my accident. However this company paid for everything, the towing, the doctor Bill's and the entire estimated cost of the vehicle. This company is absolutely awesome. If you're looking to insure your vehicle don't look any further than MetLife. This is a loyal and reliable company.

I've been with Metlife Auto for 40 yrs. I've also been in Health Care for the same amount of time. I ran over a tractor trailer tire in the middle of the hwy at 4:30am on my way to the Hospital. I'm 6mo away from retirement at 69. I was told that because my car had 215,000 miles on it that the $4000 repairs were cause to total my car. I explained the above to several reps and that all I wanted was to have my car fixed so I could make it to the end of the yr without incurring additional financial burden having to purchase another car, thus delaying my retirement.

Someone with MetLife auto insurance destroyed my car. After 2 months I am trying to have my money back from a rental car that I paid from my pocket and they just lying, it was not my fault and I sent the copy of the bills, every week they says something different and do not pay me back. It is a nightmare, stay away from this company.

I have been with MetLife Auto for a quite a few years. Always paid my bill on time, not one ticket or accident. In February this year I was on my way home and a man hit me head on. The man didn't have enough insurance to cover for my car that had only 8,000 miles. MetLife ended up covering it, with that being said the man got the ticket yet metlife found a loophole and canceled my policy. When I found out they canceled it I got another insurance. Then they had the nerve to take my insurance out anyways when I found out they had not even covered me the whole month. Called for a supervisor no response. Go figure. Wrote a letter to commissioner of insurance. They said get a lawyer. It has been a headache. So no, I absolutely do not recommend them. Especially when they terminate your policy for a wreck you didn't cause.

Will never get insurance through MetLife again. They over charged me. Also when setting up paper work over online they messed up. Now I have to suffer for late fees and not being able to pay bills. Three customer service was no help. Please whatever you do don't go with MetLife.

This is by far the worst auto insurance company I've dealt with yet. I sign 6-month contracts at a time, and originally signed because they were the cheapest. However, over the past 2 years my contract repeatedly increased with no reason (no accidents, tickets, anything) without any emails or notifications of these increases, sometimes they charge me every 2 months instead of every 6, and now despite the layoffs/furloughs and quarantines, they have refused to extend their payment deadlines or put a hold on my account. Absolutely would not recommend.

I had the worst experience with the auto insurance portion. The customer service was the worst and they were extremely rude and did not care at all what I was going through. I did not get a call back from anyone. I contacted them over 4 times to get the status and after two weeks to finally get the outcome.

This company is not only very expensive but won't take no for an answer. When I called to cancel this insurance the girl on the other end would only talk about payment plans. So I paid through the end of the policy and almost 6 months later got a collection letter for continuing the policy. When I called the collection company to tell them this policy had ended they were telling me that I was getting billed because of early cancellation. For some reason the collection company required me to send them proof of another insurance company having another policy. To me that's none of their because my policy with MetLife had already ended. After a few phone calls to the collection agency and to MetLife they still require proof of insurance after my policy had ended. Would never ever recommend doing business with this company. An expired policy is an expired policy.

Buyers beware Metlife auto is the only insurance carrier in NC that charges a short rate fee if you cancel before policy ends. They jack up the rates and the deductible then charge this fee if you cancel. This is how they treat long time customers, shame on you metlife! This is how they treat senior citizens on fixed income! Home and auto were increased and the wind and hail deductible was raised from 500 to 2k on home policy by met forcing me to get auto & home elsewhere.

Started a new policy with Met. They never sent over the binder to my credit union for my suv. I tried 4 times to talk to someone that could send the binder never got sent. I switched companies to another insurance and they keep billing me. Also there is a cancellation fee hidden in the contract beware!!!! Stay far away from Met!!

I was hit by a person covered under MetLife Auto Insurance so, I filed through his insurance without any success since MetLife is giving me misleading information paired with being rude. They never contacted me even though I keep trying to get information about my claim.

I have spent the last two hours just trying to log into my account. At first there were no boxes to put in the Validation Code they sent. Then when that didn't work another screen came up and there were questions but no place to put the answers! I completely shut down my computer and restarted it. Same problem. Finally managed to work my way on using another website and when I did get signed on, it said they could not help with me getting a quote. Not trying to get a quote, trying to update my direct debit. I tried with two other web browsers, chatted live with someone and now I give up. Think I will cancel this policy and find someplace that has a working website. Oh and I also tried to use their app. They are having "technical difficulties" all day! If you dont ever want to get online and see your policy this is the place for you!

Stupid computer glitches, very inefficient in updating changes on the policy. For 1.5 years can't delete a car and change our address, they keep charging me. Thinking to go to court with them, spent so many hours trying to fix it! They do pay for accidents well, BUT, then they raise their prices immediately after, for ALL cars, drivers AND also home properties, if you happen to insure homes with them, too. Also, for home claims, they raise prices on all other homes and on all car policies. Basically, you end up paying for all repairs out of your pocket that way, plus paying for having the insurance. Insurances are Crooks, so are the politicians who allowed them to come to our lives, force on us the mandatory coverage and let them operate with impunity!

MetLife offers insurance through my employer, so payroll deduction was convenient. Every year, my renters insurance goes up and it’s always some ridiculous reason. 4% “state requirement increase” or something stupid like that, that I’ve never heard up. I’m in GA, but had renters ins in NC for $17 a month. Now?? $140! What kind of mess is this? I got my renewal documents and I’ll be cancelling this policy, once and for all when they open up. I’ve been with them since late 2013 and I had both car and rental ins. When I found a better rate for car ins, my renters ins went through the roof. MetLife is a fraud. Haven’t had any claims since 2013 and the quotes I just received for other companies are $20-$30 a month! Ridiculous!!!! Never again!!

MetLife is an awful company. They notified me by mail 1 week before they cancelled my policy. No phone call to say "you'll no longer be insured". Completely unacceptable. When I called to ask them why they did this, a woman named Kathy laughed at me. Customer service is incredibly rude.

TERRIBLE company! I was advised through my job at Providence Hospitals to get auto insurance through them. MetLife assured us that they would have a better rate than we were currently getting. They signed us up and got back to us at a much higher rate. So we told them we wanted to cancel the policy (this was all within a two-day period) A week later we got some mail from MetLife about our policy (which we had canceled) so we decided to call and verify it was canceled and they wouldn't be charging us. They said it was and that this mail must've been scheduled to come out before cancelation.. okay...

I signed up with MetLife through my employer, since signing up I have been giving the runaround. Initially, payments would be deducted bi-weekly through my employer but instead, they were taken out monthly. When I called to get this adjusted no one could help and no one had an answer as to why it was monthly or why it couldn't be adjusted. I ended up canceling my policy with last payment taken out in AUGUST. However, September paycheck another deduction has been made. Once again I've made several attempts to get this error fixed, every time I call I'm told to do something different in order to get a refund. MetLife won't take responsibility on a mistake made by them and I have to jump through hoops just to get someone to help. Never recommending MetLife to anyone!

My agent is an independent agent. I have had other insurance carriers in the 20 years I have used this agent. He constantly looks for the best deals for me. At this time MetLife is the best coverage for the premium, plus I get a lower rate on the renter's insurance that is on the same policy.

Excellent customer service. I have full coverage on two vehicles, the towing is outstanding. I had to pay out of pocket one time. Over 50 miles. They will tow anywhere. My only regret is not having car rental coverage and affordable extended warranty.

I Love the customer service from my local agent, quick to answer and happy with my payment and coverage. Love that is is local and can talk to someone in my town not states away. When my rate went up my agent made sure that all my discounts were still on my account and got my rate reduced.

The company is there to help whenever I need them - whether is a billing question, a coverage question or my needs when some other driver totals my vehicle.

My insurance was $107 for a while. Fine. Take the money out of my damn account. I need car insurance. It’s illegal to drive without it. I would log in to pay it monthly because auto pay couldn’t be set up. Huge inconvenience but fine. Well recently they raised the premium after I had already submitted my payment a day before payment was due. They raised it by $16 and since I had already paid and I wasn’t aware of the premium change I kept on living life unaware my account wasn’t current. I log in today to do my monthly payment and find my policy cancelled. I have it out with the person at customer service on the phone.

I cancelled my policy because I found a better rate, and after a few months of not deducting my payment, they actually deducted the payment. Then their customer service representative said I owed the money that was deducted, plus an additional $3.96 to make my account current. They raised my rate even though I had never missed a payment, and not had an accident. I am so glad I found another policy, since this nonsense would have been sure to continue.

I have been insured by plenty Auto Insurance companies in the last 40 years and this was the worst one and most expensive one. My husband and I have great credit, excellent driving record but every couple months they sent mail raising the payment on our vehicle insurance and every time I called and asked them "why is the payment increasing" they could not tell me why, well I know why. It's greed. After four years I decided to cancel it and went to State Farm and my payment premium is a lot less. I only pay half of what I was paying with Metlife, Great Choice, bye bye Metlife. Go make a butt out of someone else. Am done.

Worst Customer service ever!!! I am paying an outrageous amount $547 - a pay check that is being automatically deducted from my payroll when I called on 7/21/19 to ask if there were any options to lowering and was lectured about my driving record which is BS. I know my driving record. I then found an insurance that was only 270 a month!!! WOW. What a big difference. I call back to cancel my insurance effective 7/21/19 and do they do it? NO! Of course not. Why would they?! I call today and literally on hold for 45 min before speaking with a person only to be given the runaround and have to jump through hoops to get this taken care of. Ridiculous. Worst company ever and I do NOT recommend them to anyone! Buyer beware!!!

I was involved in a accident with one of MetLife clients back in May, he was at-fault. We received a check for the car but when it comes to my pain and suffering and lost wages which I had to miss work for my injury, I have YET to hear anything. The medical facilities and ambulance services have contacted me and I was wondering WHY, considering I have sent in all medical authorization forms to MetLife to take care of this issue.

I would not recommend this company for a couple of reasons. My policy was canceled three days after the due date. When I redid the application, the premium almost doubled. After the first payment it tripled from the original amount. When I filed a claim with them, they did not investigate as the true meaning of the word. They just went by my statement and that’s all. Yes, the premium was cheap at first but I got what I paid for... Dime store service.

My whole experience with MetLife Auto was a disaster. First I switched in November 2018. We bought a car in December of 2018 and spent hours at the dealership trying to add my new car to my policy. The rep was rude and said I’m an online customer and I need to do all this online which wasn’t working because their site sucks. In May I was late by two weeks and they sent me a bill for the full amount. I called and paid the late balance and the next month of June. I went online to pay my bill and my account said canceled for lack of payment. Called today which took forever only to be told they canceled me for 36.00 that wasn’t paid.

Trying to upload a copy of DR. Lic online. No place to do & No one answers phone timely. After 4 tries finally got Rep. Was told could not help with online issues. Transferred to another Rep. SAME BS. Could not help with online issues. Over 1 hour of my life will not get back. You forgot INS companies are a dime a dozen. Screw this. I will get INS from another company.

Metlife offered discounts through my job. I tried it out. It was the worse thing I could have ever done. I gave the rep. all my info. We went over it. I got a good quote. Cheaper than my current insurance. Two months later I realized the rep. entered my wife's daughter on the policy (26yrs old) instead of my daughter (19 yrs old). I emailed the rep. and supervisors to get this looked at and changed. No one called or emailed me back for weeks.

I’m sorry but MetLife was the worst possible insurance I could have ever gotten and would never get it again. I had a “good quote” because of the agent who helped me, by the name of Michael **, entered my information wrong, even after receiving a photocopy, A CLEAR SCAN, of my driver license. He was no help whatsoever. I tried calling him multiple times to figure out how my insurance went from 220 to 400 dollars, only to find out HE entered my information wrong. So I called Geico RSA right away to get back with my insurance and cancel my policy with MetLife. Now, I didn’t get ANY information about my policy after securing it in the beginning of December of 2018. No mail about my policy till two months later, and I had no recurring mail about payments needed to be made or any policy updates whatsoever.

In December 2018 I secured an auto policy from MetLife for my 2015 and 2007 cars. My driving and accident record are clean. I was quoted a monthly premium of $253. I was told that they do automatic billing at the end of the month, rather than at the time of purchase. I then authorized the auto bill. When the billing came through my premium charged was changed to $573 a month, not the $253 quoted. I immediately called but could not get anyone to address this charge or correct. I then switched to Progressive, which offered a $264 comparable monthly price to what was originally quoted by MetLife. I took the Progressive Policy.