MetLife Auto Reviews

I am an agent who is forced to use their horrible system. With most carriers, I can easily change a policy and get automatic updates. However, with the MetLife system, I go through all of the steps to make a simple change and it pulls up a "null" error telling me I have to call their customer service to make the change. Then, after being on hold for over an hour, even though we've already confirmed the VIN through the BMV, the Customer Service Rep said the VIN couldn't be verified in their system because it wasn't working correctly. Their system is totally antiquated and worthless. I will never write another policy there because of the difficulty in using their product!

Metlife should not be in the insurance business. Let me tell my story. My car was hit while it was parked. I filed a claim to MetLife, expecting to hear from within 24 hours, unfortunately a week later. An adjuster from MetLife called and left a message. I called back to find out that The person Who is working on my claim is on a vacation and will not be back in the office till ten days later. Hello hello please get out of the insurance business. Worst insurance company ever.

Not on your side. Metlife/Farmers seem to forget you are the customer. Tend to be argumentative in discussions with them almost to the point of verbally aggressive. Your input isn't really listened to. They fabricate some of the facts to suit their argument. Be Careful.

I have been a loyal customer since 1998 for both auto and home. Tonight, Oct. 5, 2020, I was on hold for 40 minutes and then spoke to a rep to simply cancel my auto on my Honda. Carlos said it was done and I asked to be transferred to tech support because I was locked out of my account. I was on hold for 30 minutes. That rep could not get me onto my account. He tried for an hour without success. He gave me a ticket number and said someone would contact me in the next 5 days.

I’ve filed 1 claim and was informed 8 months later that I am being dropped in the middle of Covid. These representatives are all foreign and can hardly speak English. They will not explain their rationale and deserve a gigantic class action lawsuit. This company is a scam, they have taken my money every single month for 3 years and the second you need the actual service they drop you and kick you to the curb.

I have a customer waiting at my dealership for the last 6 hours waiting for a stamped RMV form. They gave me 3 different numbers to send it to. Only last one worked and still waiting. Terrible phone system. It took me 10 minutes each time I call to get a person and then they can not transfer me to the right people. They just say they have no idea how long it will take.

I have a really good agent that discovered I had too much insurance on my house, between that and other discounts she saved me lots of money. I have had one accident and called the 800# and they made the process painless.

I had just made the first payment on my auto insurance policy from MetLife when I had my accident. However this company paid for everything, the towing, the doctor Bill's and the entire estimated cost of the vehicle. This company is absolutely awesome. If you're looking to insure your vehicle don't look any further than MetLife. This is a loyal and reliable company.

I've been with Metlife Auto for 40 yrs. I've also been in Health Care for the same amount of time. I ran over a tractor trailer tire in the middle of the hwy at 4:30am on my way to the Hospital. I'm 6mo away from retirement at 69. I was told that because my car had 215,000 miles on it that the $4000 repairs were cause to total my car. I explained the above to several reps and that all I wanted was to have my car fixed so I could make it to the end of the yr without incurring additional financial burden having to purchase another car, thus delaying my retirement.

Someone with MetLife auto insurance destroyed my car. After 2 months I am trying to have my money back from a rental car that I paid from my pocket and they just lying, it was not my fault and I sent the copy of the bills, every week they says something different and do not pay me back. It is a nightmare, stay away from this company.