Grange offers auto, business, home and life insurance. The company is not a partner of InsuraMatch yet. To get multiple quotes at once, call InsuraMatch. *ConsumerAffairs insurance program, powered by InsuraMatch.
Grange is a regional insurance company offering auto insurance to customers in the Midwest and Southeast states. It offers standard and customized insurance coverages packaged to conform with local driving and auto insurance laws within the region. Customers are satisfied with the company’s customer service and competitive rates.
- High customer claims experience
- Standard and customized coverages
- Great financial standing
- Online policy management
- Network of local and independent agents
- Hybrid vehicle discount
- Claims response times can vary
- Coverage limited to 13 states
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I switched to Grange Insurance about a year ago at a significant savings from my prior carrier. I couldn't be happier with the service received and timely decision after filing my first claim. Amazing!
Hi Cynthia! This is so great to hear. Thank you for sharing your experience. We'll make sure to pass your feedback along to our claims team, too.
Tom **, Senior Claims Representative processed and managed my claim effectively and efficiently and had exceptional customer service. The claim was filed on a Friday with Monday being a national holiday. My claim had been approved, and the car was being repaired on Tuesday. I have never had such incredible service from an insurance claim and from LJI Collision services. I have a 5 star customer satisfaction!
Hi Ann, we're happy to hear that you're claim experience met with your satisfaction! Thank you for sharing your experience. We'll make sure to pass this along to our Claims department.
This company is awesome! I hit a deer and they worked very quickly to get my car fixed and back in working order! I called on a Monday and the car was in the shop being fixed the very next day. They had a rental waiting for me and the repair was done well.
Hi January, we're sorry to hear about your car, but we're so glad to hear that the process met your expectations and went smoothly for you. Thank you for sharing your experience with us!
I've been working with Grange for the last 14 years with a catastrophic claim. Being a long period of time I've only had a couple changes in adjusters and they have all been great to work with! I would highly recommend Grange to anyone looking for insurance. Especially when those horrible accidents do happen, they are there for you. They are quick with reimbursements and have helped me in various situations over the years. Thank you Grange!
Kadi, thank you for sharing your feedback with us! We're so glad to hear that your experience with our Claims department has met your expectations and that they have been able to support you throughout this process. Thanks for taking the time to recommend us to others!
I am not a direct customer of Grange but they have been horrific to work with after one of their clients totaled my vehicle. They are unfair/unethical in settling and I now know why attorneys are required. They unfairly valued my lost vehicle and forced us to purchase a similar vehicle that was at least 2 models below, with more miles. They would not honor extended rental coverage and expect you to find a new car within 3 days. We only wanted the same vehicle that their client "took" from us but it was impossible based on their ridiculous valuation process. Then after purchasing a new vehicle, albeit lesser in value, Grange would not even cover the registration fees for the vehicle. I will encourage anyone I speak with to avoid this company for their insurance needs. I'm honestly amazed the employees that we dealt with can sleep comfortably at night.
Hi Ryan. We appreciate your feedback and we are sharing it with our Claims department.
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I have full coverage on EVERYTHING, and GAP on financed items. I have auto insurance for 2 vehicles, my condo, a camper and a motorcycle all with Grange Ins. GAP on 1 vehicle and the camper. The camper is a "recreational vehicle" only used in the summer on weekends. The campground that I have it stationary with closes from the months of Oct 31 to April 1. I filed my first claim with Grange for my camper when I made the trip one weekend before opening to get it ready for the summer season. I opened the door, and the smell of mold/mildew would have knocked you down. When I made my way through the camper, the floor was EXTREMELY soft... to the point I was afraid of falling through. With the smell alone, I had to leave and couldn't stay there.
I have an oversized full cover built over the camper, the deck that surrounds the camper on one side, that has a built in hot tub, around past the front of the camper - to fully protect it from the weather. They had an adjuster out to assess the damage, and he declared it "TOTALED." In having FULL COVERAGE to protect me and my things, I assumed it wouldn't be a big problem. I had no claims of any kind, both in driving or otherwise, and paid my insurance timely as it is AUTO DRAFTED (as someone stated earlier).
I got a DENIAL letter stating they would ONLY COVER SUDDEN AND ACCIDENTAL issues. Giving the example(s), as I have already read in previous comments, that if we had hit a deer, or a deer ran into the camper, THAT would qualify for sudden and accidental. If a limb fell out of a tree and hit the top of the camper and dented it, or it went through the top or window, THAT would qualify for sudden and accidental. But my issue, it due to a maintenance issue because the adjuster stated the only thing he could determine was a seal on the slideout was faulty, and I didn't repair it. My slideout wasn't taken in/out, and in/out - it stayed out and the cover over the camper covered it too.
Adjuster said "If the water happen to come in this direction..." and flood the camper? I remembered a year or so ago, the water heater busted. We replaced the water heater ourselves and cleaned up the water. NO I DIDN'T pull up the linoleum and the furniture in the camper, and wasn't aware that it had seeped under there. Apparently, it had, and now there is MOLD/MILDEW, and soft flooring. The adjuster suggested we not stay in it due to Black mold growing in there. OK.
So now, I have a totaled camper that I can't use, and can't afford to fix a $14,000.00 loan on it, and GAP won't cover it because primary won't. SO NOW WHAT???? OMG!!! I am sooooo MAD! You make sure you have FULL COVERAGE on everything to protect you from issues such as this, only to find out, their insurance isn't worth the paper it's typed on!! They e-mailed me 62 pages of what they WON'T cover, and how they will get out of paying on what they do cover. REALLY??? Funny, I don't remember getting that in the beginning when I first signed up with them. I have got another friend and an attorney looking over this information, because this just isn't right. So, I ask all of you... where can we go from here to fight this?? Are we really screwed?? OK! Lol. THAT'S NOT ALL FOLKS!
This camper issue began the week after 3/31/2019. Today is 5/21/2019 and still fighting it with no help from Grange. This past weekend, one of our vehicles breaks down 56 miles from home. "WAIT!! WE HAVE ROADSIDE ASSISTANCE!!" Contacted the people through 24/7 customer service assistance with claims at about 1:00 p.m. Gave them the information... where the vehicle is, and where it needs to be towed to. ONLY 2 ADDRESSES! The rep advises, it won't cost us anything... "that's what you have insurance for." I advised him there was a shop right across the street who would tow it home for us for $200. Would they cover that? He states if we want to pay for it out of pocket, we could then submit the receipt with a claim, and "possibly get reimbursed." Otherwise, the contractors they have on call would get paid from Grange, and wouldn't cost us anything.
OK! Us pay $200 out of pocket and risk. NO REIMBURSEMENT, or NO COST TO US. No brainer! He states he would text me the details, and ETA. 2 hours later, no contact. My husband gets to the vehicle, and the driver of the tow truck states he was told he was towing it 2 miles down the road. What???? I gave only 2 addresses. Where did the address come from located 2 miles down the road?? The driver won't load the truck until we agree to pay $200. I contact Grange re: the issue. NO HELP. The rep states the information must have been misunderstood, although they had no 3rd address on file. They advise only 15 miles is at no charge. After that, it's $4/mile, so it was going to now cost us $165 out of pocket. Well, we had already paid the driver his insisted amt of $200 to load the truck, and tow it home. My husband didn't know, but while I was talking to Grange, they demanded the $165 by "credit card today!"
The driver is en route with the truck, gets to our home with it. My husband advises I had already paid the insurance for the tow so we would like our money back. He contacts his boss, no payment has been recv'd. He's instructed the driver, "You have the $200 in hand, give them a receipt and move on to your next job." I contact Grange AGAIN, and advise of the now issue. They ask to speak w/ the driver. They get into a screaming match out in our driveway. Driver won't return the money, and Grange won't budge either!
The driver advises every time they do a job for Grange, they have to chase their money down. They have the cash payment, they're moving on. This was Saturday, 5/18/2019, the manager Tim ** will have his manager Kimberly ** contact me first thing Monday, 5/20/2019. Tuesday 5/21/2019 5:11 - no call from Ms. Kimberly **. IMAGINE THAT!! I have called, left messages, left my e-mail address... NOTHING. I called today, she is on a call but about to wrap it up, and will call me right back - that was approx 3:00 p.m. or so. Hmmm longer call than expected.
Whoever is reading this, DO NOT reply with, "Sorry to hear your frustration" and DON'T tell me to contact customer service for further assistance with ANYTHING!!! GET ME SOMEONE WHO BELIEVES IN ASSISTING THEIR CUSTOMERS. SOMEONE MUCH HIGHER than is working in your call sites! Hope this helps to put GRANGE out of business!
My 97 year old mother has homeowners and auto insurance with Grange. She is now in a nursing home, but we keep her policies active and pay them annually for her. We changed the billing address to our home to ensure bills are paid on time and also since she no longer received mail at her residence. We received a bill for $69 on the auto insurance and $79 on the homeowners, I called to inquire about the charge since we had just paid the invoices in full for a year in April. They are charging these amounts to change the mailing address!!!! Ridiculous!!! We are shopping elsewhere for someone with a bit more compassion as to not charge a 97 year old woman in a nursing home these ridiculous fees just for changing a billing address!!!!
Hi Richard, we're sorry to hear your frustration. When the mailing address does not match the physical/garaging location a surcharge is applied. We've shared your feedback with our Billing department. If you would like additional information, please contact Customer Care.
We had a tree branch fall on our vehicle totaling it. They were quick to get us a rental car and we were quick to return all the paper work needed to get reimbursed for our vehicle. We get a call from Enterprise saying we have to return the rental car sooner than we were told leaving us without a vehicle... stranded. Can’t get to work. Can’t take kids to school. We asked how soon we would get the check to replace the vehicle so we would have a car again and they can’t tell us that. So to me it seems they don’t care. I could see if we had been reimbursed and are taking advantage but they haven’t even mailed us the check to buy a new one.
We're sorry to hear this. Please reach out to us so we can provide you further assistance with your claim.
Hit a deer on October 30th 2018, the initial filing of the claim went great. But after that I tried contacting the woman that was in charge of my claim and could never get ahold of her. I left voicemails but never received a callback. Finally I had to threaten to get a lawyer in order to get them to look at my vehicle. They finally picked my vehicle up the second week of January. Two and a half months after the accident. Within a week they totalled my vehicle out and here it is now May of 2019 and myself and my bank are still waiting for payment. I had full coverage insurance that I am still paying for, and still paying on the loan for my vehicle. It has been over 4 months and now when I email my claims adjuster, I get no response. I will definitely be finding another insurance company after all this.
We're sorry to hear this. Please contact us so we can provide further assistance on your claim.
I have had Grange for 3 years. I finally got my smarts back and am switching. I have been paying way too much for car insurance the entire time. I thought Sage auto was bad with overcharging but the one good thing Grange offers is auto pay but they charge you an extra $5 a month. There is no other way to pay so you have to have auto pay. I have a great driving record and no accidents but my policy goes up every year! I don't understand why. I feel horrible for staying with them for this long. MY ADVICE... SHOP AROUND for car insurance! You will see others that are cheaper and don't charge for auto paying the bill. $96 a month for a vehicle that is 14 years old. NO THANKS!! I'm getting renters and auto for $65 through MetLife. Thanks for overcharging me Grange. Guess you live and learn. LOL.
We're sorry to hear this. Our rates can sometimes change, based on a number of different factors. Check with your independent agent to see if you qualify for any discounts that can help manage insurance costs. There are multiple ways to pay for your insurance payment at Grange, including manual payment options. Thank you for your feedback and we'll make sure to share it with the appropriate people.
I hit a deer on my way to work on October 30 2018 and made a claim that morning. That was sent to the garage for repair. Almost 2 weeks later I still had not heard anything from my Grange claims adjuster or the garage. I called my adjuster left a message with no response then called the garage and they said they have been waiting on Grange claims for a answer for over a week to see what to do because there was over $11500.00 worth of damage.
After week got a call finally from the Grange claims adjuster saying it was totaled. The good thing was I had financed gap coverage with my car loan. The bad thing was the gap company needed several documents faxed and it would take 25 days to clear the loan before I could get another car. I have 30 days through my Grange policy on a rental car.
As of today my paperwork still hasn't been sent to my loan company or the gap coverage company and I have 3 more days with a rental car and after that no car to get to work. So I will be at least a month without a car due to the slow response of Grange. If things were taken care of as needed I would have been without a car for at most a few days. During this whole thing I could never get ahold of my Grange claims adjuster. I would leave her a message and hope she would call me back within the next few days. It feels as she doesn't care. I have been a Grange customer for many years. I have my car and house insurance through them and when I daughter bought a house this year she even goes through Grange. So why should I care about Grange and stay with them.
Hi Angela, I'm sorry to hear this. Please reach out to us with your full name and claim number and they will be able to provide you with further assistance.
We moved home and auto to Grange after over 40 years with State Farm. Up until this past week, no problems. We received our renewal notice and our premium had skyrocketed, an increase of more than 30%. There was no explanation given, never is with Grange. Called company direct, the person answering had no reason. Call our agent, even though we were accident free and violation free, we were told that it was the company’s actuaries who were the reason for our increase. Through their math models (to which no details available even to the underwriters) our household triggered one or more of the variables in their model which caused the increase. Needless to say, we will be taking our business elsewhere. In a world where everyone is clamoring for transparency, Grange is completely oblivious. They hide behind their models even when there are no claims.
We’re sorry to hear this, but we appreciate your feedback. We are sharing it with the appropriate people at Grange so we can look into it further. We hope we can work with you again in the future.
I started to take out insurance with Grange and the agent made 2 mistakes while setting up my policy. Wanted to charge me more money than I was quoted so I cancelled. I cancelled payment and when a check was mailed to me I immediately had my account charged again and not I am getting bills telling me to pay immediately. I sent proof that this was paid but did not do any good. I will complain to BBB if this affects my credit rating at all.
Hi Norma. Please contact your independent insurance agent if you have any questions about your insurance. Please also contact our Billing department at (800) 425-1100 and we will assist you.
I was rear ended and seriously injured by a Grange insured trucking co. that had serious safety violations and should never have been on the highway. The co. had tags expired for 2 years prior, lots of safety violations, yet Grange insured them anyway. Been a nightmare and very stressful last 4 yrs filing lawsuits against Grange and we have a jury trial approaching. Grange has a whole team of in house attorneys that fight claims. They are totally unreasonable... worst insurance around.
Their attorneys have openly lied to the court, encouraged their insured to lie and fabricate falsified inspection documents, and have committed fraud on the court, by submitting counterfeit docs. I feel more victims need to come forward and hire a fighting trial attorney (not a settlement attorney) and sue this dishonest insurance co. Knowledgeable victims can also file bad faith lawsuits against Grange (many states have these provisions now), and file complaints with their state's Dept. of Insurance oversee-ers.
I Purchased full coverage uninsured motor. Addition property damage. While on vacation I was hit from behind hard enough to total my 10 month old car. Grange in Columbus, Ohio did nothing accommodating (we were 11 hours away from home). Once claim was filed they came in with a low offer. The second offer just as insulting. There was no negotiation. It was take it or leave it. I have never been so disgusted and disappointed in a Insurance company. I asked to escalate. No calls were ever returned. The lack of customer service or explanation has me sick.
Our suitcases were crushed. The electronic bag crushed. Everything is ruined. I’ve calculated at least $4000 worth of ruined belongings. Grange told me, "Sorry about your luck. Maybe your homeowners will cover damaged belongings." Grange Insurance is someone I will warn as many people as possible. They will leave you with a bad taste in your mouth. They are not honest or kind in your time of need. I am sick that nothing is being replaced. I am sick at settlement amount. They are scam artist. The adjuster I have been dealing with is horrible and has not even looked at all the data I had to back up why those numbers were off.
Basically all I’ve heard is, "Sorry about your luck". I can pay my own appraiser. That is only thing they continued to repeat. No supervisors will return my calls. They do not care about the customer and read your policy carefully. I hope this helps someone avoid the mistake I made with having a auto policy with this scam of a company. I also paid a addition 140 for a rental that would get us home not being reimbursed. So disappointed and angry. Don’t let Grange take advantage of you like they have my claim. Thank you for reading.
Grange didn't provide efficient follow-ups with the rental company regarding rental extension and collision center regarding supplement to adjusted repair approval. This resulted in lack of notification that my rental limit had expired, therefore causing an out of pocket expense to me. We pay for rental coverage to prevent out of pocket expense other than our deductible. The repair shouldn't have lasted 3 weeks or long enough to exhaust my rental limit. However, the appraiser and adjuster played email and phone tag with the collision center regarding needed approval for supplements to repair. Grange failed to respond to the rental company when they requested if an extension would be given for my rental.
The adjuster responded two days after the rental limit had been exhausted. The rental company notifies the customer once Grange closes out rental claim. Therefore, I wasn't notified in timely manner to decide if I wanted to be responsible for the out of pocket cost or return the rental. Grange doesn't feel they are responsible to refund the money lost due to their poor response to deadlines. Grange's customer service is horrible, passing me around to various people. When asked to provide the regional manager's contact information I was informed by a call center rep and my insurance agent they are not allowed to give the number out. In no way do I want to do business with a company that limits customer access to chain of command.
I do not recommend Grange due to not working in the best interest of their customers. I found the adjuster, M. **, of my claim to be rude and to date her supervisor, M. **, hasn't contacted me to address my concern. Documentation from both the collision center and rental company show the lack of proper follow up and an effort to clean up a missed notification to the rental company. CHEAPER RATES MEANS YOU GET WHAT YOU PAY FOR. BE AWARE. It's all great until you need them to make your claims process efficient and not stressful. They have lost my business and I will continue to warn other consumers.
Hi Rhonda. We are very sorry to hear your frustration. Please send us an email at firstname.lastname@example.org and include your full name and claim number. With this information, we will be able to look into this further for you and contact you directly to assist you with your claim.
Grange Auto Insurance has good price, friendly and helpful customer service when I had to call. Check prices with this company before signing somewhere else.
Have not had direct claim interaction with company yet and as I deal directly with an independent insurance broker I hope not to have to but may need more user friendly website access for policyholders in the future if needed.
Thank you for choosing Grange Insurance! We offer online customer accounts via our website and our Grange Insurance mobile app where you can access your policy information, file and track a claim and pay your bill online. To set up your My Grange account, go to https://www.grangeinsurance.com/login. And please let us know if you have suggestions for improving our website or mobile app by calling Customer Care at (866) 550-9222.
I like how quickly Grange Auto Insurance take your calls and respond back to an issue when one occurs. They are also really friendly and nice for the most part and make the process smoother. However, some of the people are not quite as friendly and Put up a fight when you have multiple claims too close together even when not at fault and it become a Hassle and headache.
Thank you for your feedback. We strive to provide both timely and caring customer service during every interaction. We will share your insights with our Claims and Customer Service departments and make improvements where needed.
As far as purchasing my policy I was referred to them by my old agent that was returning. They are friendly and fast when it comes to filing a claim. They also have the best rates for my insurance needs. And when you need to file a claim you don't have to worry about your insurance rate going through the roof because of an accident. My overall experience with my current insurance company has been excellent.
Hi Steve. Thank you for sharing your experience. We’re happy to hear that we are meeting your expectations and we appreciate you choosing Grange for your insurance needs!
I have had it since I got my license. I signed up with my parents and kept it. They have reliable and consistent customer service. Had good local agents and always reachable by phone. However, rate is high for a clean driving record. Should be cheaper with better benefits for no accuses.
Hi Rachel. We appreciate your feedback; however, we believe it may be for the Grange Insurance Association that’s headquartered in Seattle, WA. Grange Insurance, headquartered in Columbus, OH, is not affiliated with the Grange Insurance Association in Seattle, WA.
My overall experience with this company has been positive so far. I was sent an online quote, which saved me time. I was able to ask for the same type of coverage that I had in my previous insurance policy. Since the office was local, I was able to ask questions and sign everything in person. I liked the fact that they had a local office and that I have a person that I can call directly and not just talk to an automated system. And I enjoy the fact that Grange is much more affordable than my last plan. It was also recommended to me by my boyfriend so I know it is that insurance. I have only had this policy for a few months, but it might have been nice if the representative called me to ask if I had any questions or if I was enjoying my new account.
Hi Sue. We’re happy to have you as a customer and pleased that you have been satisfied with your experience. Please contact your local agent if you have any questions about your policy. We also recommend creating an online My Grange account at www.grangeinsurance.com or downloading the Grange mobile app to access your policy and billing information online, as well as other features like filing and tracking a claim or paying a bill. Welcome to Grange!
Grange was the only insurance company in town that allowed me to purchase home and automobile insurance at the same time at a very good price. The Grange branch in my town has a very good reputation of being honest and straightforward with their customers. The policy is easy to read and not full of jargon and claims are handle in a timely manner. A Grange representative contacts you as possible to let you know when a claims adjuster will stop by and look at your vehicle. I wish my premium would go down like other companies that offer the same benefits, like accident forgiveness when someone hits your car and leaves the scene before contacting the police.
Awesome experience from purchasing and on. The customer service is great and pricing is incredible. However, not having access online to my policy is a very big downside. I would like to have access online. Other than that, would recommend to my family...
A client of Grange's caused an accident involving four vehicles, including mine. Six weeks later, still no contact from Grange regarding compensation. Their client was cited by the police, and my insurance has found me not at fault, but the response I hear when I contact Grange is that they are still conducting their investigation into the claim to see who is liable. The adjuster for the claim is Annette **, and she has stated that she still needs to speak with one of the people involved in the accident (6 weeks later) and that the individual isn't available to speak until after 5:00, and Annette only works until 4:30. Annette said she's fine to let this go to subrogation. In other words, that they won't pay the claims from damages caused by their client unless taken to court. Believe all the negative reviews you are reading about Grange. They're true.
Kerry, thank you for your feedback. We are sharing it with our Claims department. Please contact us directly for assistance with your claim.
I was struck by a driver with Grange Insurance and have had the worst experience of my life. I was a pedestrian and was hit by their driver, which broke my ankle. After having surgery to repair it, they have stalled paying my medical providers leaving me, a single mother of 3 to struggle to make payments to them or take the hit on my credit. They have said their claims adjuster was out of the office unexpectedly, they had technical issues, peer review was taking more time unexpectedly, etc. All excuses to delay my settlement when they already accepted liability.
I’ve had to hire an attorney and after months of delays, we now have to file a lawsuit against the driver, as well as Grange for failing to act in good faith to settle this claim. I would never want to have an insurance company that would personally put me at this type of financial risk. We think our insurance companies will protect us in the case of an accident but Grange has left their insured driver in a lawsuit because they refuse to settle this matter in a timely and reasonable manner. I feel aweful for the driver as they will likely need an attorney of their own and begin to experience the stress and financial burden I have been through while dealing with Grange. Think twice before you use them to insure you, as they are not there to protect you, they are protecting themselves while leaving you open to possible financial ruin.
DO NOT USE THIS INSURANCE COMPANY!!! We just had a comp claim due to an accident with a deer. The damage was WELL below blue book and yet they REFUSE to repair it. We were advised the adjuster said he was going to total it before he even looked at it. They have NO compassion, they WILL NOT listen to or reason with you. They know they hold all the cards and are powerless against them. They couldn't care less about what you want or need. They ONLY care about what is in their best interests - period!!!
We are sorry to hear your frustration, but we appreciate your feedback. Please contact us directly so we can look into this for you.
Updated on 06/01/2019: Rear ended by a dangerous truck on Interstate insured by Grange Mutual Insurance. Have been in Court with Grange 3 years now on my injury claim. They had their insured destroy all the driver logs, inspection reports, then falsify documents to try to cover up the many faulty brake violations. Their Attorney has lied to Federal Court many times already, The lies and the false docs will be exposed at Trial. Very Crooked Co.. they have a whole staff of dishonest in house Lawyers that fight most all claims, State of Ohio SUED GRANGE several years ago (Google Grange lawsuits), it took almost 10 years in Courts, but Ohio finally won apx 50 million $$ that Grange had stole from clients. Beware.. Grange does not pay its claims, and rips off most clients!
Original Review: Was rear ended by a Grange Insured semi truck with many safety violation issues. Suffered head and neck injuries. Grange drivers fault, yet I have had to go to Court for 4 years now seeking reimbursement. Grange in house lawyers stubbornly fight most claims and will cheat victims out of the fair value of their vehicles and injuries. Very shady Insurance company. Many bad reviews on insurance websites about Grange.
Grange doesn’t answer emails or voicemails and their receiving department dropped the ball. The agent lied that I should have my check on Friday. My daughter was hit by a driver with Grange Insurance. Grange does not have a claims office near me. The week before Thanksgiving they called me on a Friday, we discussed an offer for the car to be totaled (the amount had not settled) and I had three days to return the rental... Not three working days. The rental was due to be returned on Monday, I did and my daughter had no car. We looked at new cars Saturday and put a down payment down to hold till I received the Grange check.
After I called and asked, they emailed me the amount they would pay on Monday. I overnighted the papers to them that Monday and email the agent that I had. I called Tuesday at 1 pm. I asked if she had received my overnighted package (the claims agent said it had not been scanned into their system). I checked tracking and my package was signed for at 10:30 am. I called back two times and left messages. I called back at 3:30 pm and gave the agent the tracking number. She said she would message the department and find out why my package hadn’t been scanned into the system. At this point, I still had hope that I would have a check Wednesday (the day before Thanksgiving).
I call a few times on Wednesday morning and left messages. I called at 2 pm and finally got the agent. I asked if my paper had been scanned in, she said they had not and she would call the responsible department. At 3 pm I called her supervisor and told him that the department that scans in received paperwork is holding up my claim. After calling and leaving messages, I finally reached the agent at 4 pm, she had all the needed paperwork, I should have the check Friday and that she would email me. That night I checked the tracking; UPS indicates the package hasn’t been picked up, was 2nd air and was scheduled to be delivered Monday. I checked again today on Thanksgiving Day, hoping that UPS just hadn’t updated. Oh... Well... Still the same.
Horrible company. I was in an accident with one of their clients and they admitted fault. Jeff **, their adjuster, proceeded to give me a low-ball offer for my car. When I told them I found their valuation unreasonable and I felt it wasn't a fair offer, they stonewalled me. They told me it was the absolute best they could do and wouldn't negotiate with me. I told them that if they can't give me a fair offer, I would have to sue their client for the money I feel is owed to me. They told me they couldn't offer me anymore, so I am filing a suit against their client because they refuse to work with me.
Grange Auto Insurance expert review by Matthew Brodsky
Grange Auto Insurance is an independent company offering personalized and localized service through a network of qualified agents with generations of experience at their disposal. They compare coverage from a variety of resources to find the perfect match for new clients.
80 years of service: Grange has been in business for more than 80 years, during which they've received high marks in strength and stability.
Exclusively independent: Grange is an exclusively independent provider. This means agents are local and accessible through convenient visits to nearby offices.
Expertise: Grange agents are specialists in insurance and its many requirements. They will examine each case individually to find the best combination of coverage and cost.
Personalized service: Grange Auto Insurance is more than a toll-free number on the back of a card. They have dedicated staff who you know by name and strive to provide a positive experience.
Online access: Complete insurance-related tasks without extra hassles. Grange offers online access for simple tasks such as ordering ID cards, checking weather alerts and billing.
Best for: New drivers, drivers with a lot of questions and drivers who just purchased a car.
Grange Auto Insurance Company Information
- Company Name:
- Grange Auto Insurance
- Company Type:
- Year Founded:
- 671 South High Street
- Postal Code:
- United States
- (800) 422-0550