Grange Insurance Reviews

My representative, Kimberly A, with Grange Insurance Company, was very easy to deal with. Insurance claims can be very hectic, especially when you're using somebody else's insurance company and not your own. She guided me through the process of getting my car fixed. She also went out of her way to make sure I had a rental car for the time that my car was being repaired. She made the process very simple, very stress-free, and that, in my opinion, is what you want when you have been in an accident. Accidents are stressful enough. Kimberly sailed me through it with guidance and expertise. Thank you.

My wife and I were grateful for the assistance provided to us by Grange Insurance - and by our Claims Representative, Ryan **, specifically - when my wife was the victim in a hit-and-run automobile accident earlier this year. She was driving a rented vehicle at the time, and we had declined the insurance offered by the rental company, knowing that our Grange auto policy included relevant coverage. Ryan obtained a satisfactory result for us and, in the process, communicated well with us - including answering our questions - and managed interactions with the rental company.

Grange, if you’re reading this — promote this man. He’s the kind of expert who should be running the place. And another huge thumbs‑up to Grange Insurance for having a real, live person take my initial claim information. It made the whole process start smoothly — no frustrating AI loops or automation walls, just actual help when I needed it most.

I submitted a home claim with Grange for a plumbing repair. The intake process was very easy and I was contacted by an adjuster the same day as they knew the situation was urgent. I am grateful for their guidance and support; I do not feel rushed in conversations and everyone I've spoken with has been very helpful. They've made this process pretty easy.

Called in today to add a new vehicle to my policy and couldn’t have had a better experience. The representative (I believe her name was Sara) was pleasant, efficient, and actually caught that I hadn’t updated my marital status after getting married — a simple fix that ended up saving me money. She walked me through all the next steps clearly, and the whole process was smooth from start to finish. This is exactly the kind of service that makes you feel like you’re in good hands. Highly recommend!

Working with Angela C. thru our auto insurance claim was a plus. She always returned calls and texts. She was easy to work with and offered her assistance to us from start to finish.

Ms. ** was so helpful and kind through my process. Kept me informed about my claim and explained everything to me. I appreciate her.

The entire process was very simple, the agent assigned to me, Faith **, made it an easy, stress free experience. Great customer service.

I spoke with Sarah on the phone. She helped me add my spouse to my policy and she was extremely helpful and pleasant! Sarah has wonderful customer service skills!

Ian at Grange was absolutely fantastic to work with. He made my son’s first at-fault accident so much less stressful by walking us through every step of the process. He was knowledgeable, professional, and incredibly helpful from start to finish. We truly appreciated his patience and willingness to answer all of our questions. Excellent customer service—I highly recommend working with Ian!

Angela C. was professional and very helpful! She understood my concerns and took care of problem right away. I highly recommend her!!

Prices are so so, but the customer service is a joke. They won't let me make any changes to my policy directly but instead constantly transfer me back to the middleman who originally got me the policy.

Kelly ** (claim # **) was nothing but amazing and so communicative. I never felt like I was waiting for a call; she was always on top of it! The whole process was so seamless and I am very grateful :) Thank you, Kelly!!!!!!

I submitted a claim today via phone call and the process was quite simple. Friendly customer service, easy to understand next steps, and I was providing with direct lines of communication for the future. Thank you Grange!

Pretty quick and easy, I am completely sorry for the person who helped me out. I forgot your name. But provided such a great service that I am still leaving a review

Tasha was very helpful. I didn't have paperwork and she researched what she /I needed to answer my coverage questions.

Angie was wonderful. Helped with any questions with in depth explanations, showed compassion, solved problems, & was overall human when we just need to talk to other people!

Everything was taken care of with kindness and efficiency.

Working with Grange Insurance and Lora **, our claim agent, was about as painless as possible. She would answer our question, often the same day… and kept us informed along the way. They were both fantastic.

Angela C. has been a huge help throughout my claims process. She is responsive and very open/honest about my coverage and policy limits—letting me know what’s covered and what’s not. I highly recommend!

Had an unfortunate car accident that ended in a total loss and Ian M. from Grange Insurance helped tremendously and was extremely fast and kind throughout the whole process. We have always had amazing service with Grange with our family being covered through them for the past 50 years!

I was trying to update my email from when I was a previous customer. I worked with the customer service representative to update that, and now I have access to Granger online and on my mobile app.

Excellent customer service, quick, efficient and helpful!! Both customer service reps I spoke to on phone today 6/11/2026, were extremely knowledgeable and helpful.

I spoke with Laura in customer service and then Terry in Claims. Both were very considerate, helpful and informative. They both were easy to understand and knowledgeable. Well trained!

I wanted to share my experience today with the service I received today with both billing and the tech. department/customer service. They were extremely kind and understood my dilemma and fixed everything for me lickety-split. It's not often that you receive such stellar service from other companies' customer service, but Grange is 100% in my book.

I had a very smooth experience thanks to the help of Julie **. Her punctuality on responses was phenomenal and she guided me along the process in an easy manner.

Nicky was a pleasure to deal with, and helped me start a claim. She was very friendly and informative, and made the process easy to initiate. Now I just need to wait to see how the rest of the process goes, but so far, 5 stars.

Angela was very helpful through the whole process!

My experience was great. It was done over the phone and the wait time was short. They were very patient and answered all of my questions. Great service and will recommend to friends and family.

Trent ** was very attentive and explained step by step with me through my accident. He helped me get through it and what I needed to do.

Grange continues to be amazing with their coverage and customer service. We are grateful to be members. Thank you, Grange for being there for us.

I have had Grange Insurance for a while. I have no problem getting a hold of them. They are easy to talk to and they are very helpful. Thank you Trish.

Young lady was cast, friendly and helpful. There was a software issue and I needed a copy of my insurance card. She emailed it to me from her desk account rather than through the system because it was acting up. It was very helpful and I was grateful. Thank you.

Added a third car to our two car policy. Easy peasy working with Gina.

By default was brought to Grange through a Broker that I previously trusted for 20+ years - who then sold out to a Regional Broker that is not personal nor proactive for Clients. Terrible response and follow ups from Client inquiries and burden of maintaining competitive rates falls on Client. Grange - for 2 years in a row - raised rates without timely notification of review so I could Accept and Approve new policy prior to Renewal, or Decline and seek like coverage at competitive rates elsewhere. Broker also failed in this support stating they could not see in their system what Grange had included in the renewal policy. 2-3 months of the runaround to find I could save nearly $2000 annually by taking my policies elsewhere. Transparency builds Trust and this process was anything BUT transparent and was extremely difficult to Cancel the policies.

I had an absolutely wonderful experience with Brooke! She was incredibly kind, kept clear communication throughout, and addressed every concern I had. When the repair shop kept pushing back my car’s completion date—five times!—she extended my rental without any fuss. Her support and attentiveness made a stressful situation completely manageable. She’s a true comfort, and experiences like this make me proud to tell people who my insurance is with. Highly recommend!

I just had a very good experience with the Grange representative. She answered all my questions, and was very patient with me.

Joanne ** is amazing! She walked me through the process and I knew I would be taken care of. She is wonderful!

My adjuster was able to track down a policy on a hit and run driver! She then got was able to start my claim with that company for me. Thanks for all you do Stacey P.!!

I’ve always paid my bills and never made a claim. I thought making a roof claim would take endless times of back and forth. Nyashadzashe D made it extremely navigable for us. It only took one day of sending pictures and letter. I’m in good hands. Thank you Again.