Grange Insurance Reviews

I could not have asked for a better insurer to lean on during such a situation. The claims representative I spoke with was not only empathetic and patient, but also direct and thoughtful in both asking and answering questions. What I appreciated most was her ability to remain objective without being dismissive or making assumptions about potential outcomes. She took the time to explain how different findings could affect the claim while being careful not to speculate or suggest that any particular outcome was more likely than another. Her professionalism, transparency, and compassion made a stressful situation considerably easier to navigate. I genuinely appreciated the experience and the confidence it gave me in my insurer.

I’ve been a Grange Insurance customer for over 15 years. They cover both home and vehicle policies at very competitive prices. Every interaction from start to finish is designed to make you feel listened to and valued as a customer. My most recent claim, **, was handled by adjuster Cassie **. It was a pleasure working with her. She made the process both smooth and seamless. Cassie was always available to provide answers to questions and give updated information. Their website is user friendly and gives customers access to many online resources. Great job Grange. You really put the customer first.

I used to have Grange years ago when I was on my parents' policy, and this week I returned to Grange for a policy with my husband. I had to call Grange to change my email address because I no longer have access to the email that was still on file, and Tracy was so helpful! She was very diligent about confirming my information, and then when she updated my email, she stayed on the line while I double checked and reset my password! I am looking forward to continuing my relationship with Grange.

Outstanding service. My agent (PK **) gave me peace of mind when I had to file a claim. I was hit by the steel cable from the median and flying car parts from a collision in front of me on the highway. The police officer worded his report that I was inattentive. There was no way to avoid the objects coming at me without causing another accident. I was worried this would come back against me and the at fault driver's insurance wouldn't be responsible for my truck. PK reassured me that she would get it resolved. Case closed! They covered my truck. I can't thank her enough.

I was involved in an accident that I admit was my fault that caused some pain to my back and resulted in the car being considered totaled. From day one, Grange adjuster was involved, and then the claim specialist was so very helpful in getting me through the process and my needs seen to. I am very grateful to Ian and Kristen for the quick, professional, and compassionate work they did. Thankfully, no serious injuries were involved and I am so pleased I had Grange as my insurance.

I switched over to Granger and spoke with Terry in Billing, and the experience was excellent! There had been a misunderstanding with my account that resulted in a late fee. I provided all the necessary documentation, and Terry was able to waive the late fee because my account was supposed to be linked to automatic drafts. He was professional, understanding, and absolutely amazing! ⭐👏 I truly appreciate his help and the way he handled the situation. Great customer service makes all the difference! 😊

Lisa was very helpful and patient with guiding me through the payment process. Thank you Lisa.

An auto accident can be a horrible, life changing, experience. Knowing this, I’m so happy the folks at Grange Insurance were the ones handling this claim. Melody reached out to me immediately, she was extremely concerned about my property loss, was very empathetic, very professional, and was, without a doubt, a pleasure to work with to make this experience as easy as it was. HIGHLY recommend them if you have any insurers, you won’t be sorry!!

After the unfortunate event of an accident. The at faults insurance Grange got in contact with me immediately and took care of everything. Rebecca was very responsive and explained every next step during the process. She was always available to answer questions.

I recently had to make a claim related to an unfortunate hunting incident. I was given Jeff as a representative to assist in the claim. Jeff was quick to reach out, through, empathic, and detailed in the process. Jeff made the experience smooth and easy. Thank you Jeff. Jeff - **.

I have been with Grange Insurance for over 5 years and they are the best. I had problem with my payment going through and they were able to fix it very quickly. Very fast and friendly.

Working with Agent Richard ** was such a delight as he has been helpful through this tough process. Grateful for his service.

While on vacation, our car was vandalized. I took my vehicle in on Monday for an estimate and answered a few questions..... I received an approval for the repairs on Tuesday and it's scheduled! I also received in the for a car rental during the repair time. Very efficient and top notch communication!

I am not a customer of Grange, but a claim holder against them. Angie C was extremely helpful in the whole claims process, from accepting liability, to getting me set up with a collision repair shop, to getting me a rental, and finally dealing with totaling my vehicle. She was kind, helpful, and expedient. I really appreciated her during the entire process. I would give her 5 stars, but I give Grange 4 stars for their rental coverage policy.

The representative that took my call referencing my coverage was very pleasant. She made me feel comfortable addressing my concerns.

No problems with Grange at all, I haven’t had a claim in many many years but my last claim was quick and easy. Anytime I need to call them and make changes it goes effortless. I really appreciate Grange.

It was not a good time but Dylan R was so helpful & patient with me. He did not hesitate to call if I needed a human voice & instruction. He also kept me updated on the whole process. THANK YOU DYLAN!!!!

Sarah took the time to search for my missing document and was able to get my policy going right away. When you get someone on the line who is as pleasant and helpful as Sarah you don't mind waiting for her to help you out. Thanks Sarah.

Thank you for accommodating my difficulty taking phone calls. Even though we communicated by text, your responses were exceptionally prompt and thoughtful. I truly appreciate your help. I would like to thank PK ** once again for the excellent service for claim #**. While I hope I won’t need to file another insurance claim, if I ever do, I would be grateful to work with you again.

I filed a claim for an accident while moving. Richard reached out right away and left his contact info for both his office and mobile number. I was overwhelmed with my move and didn’t contact him for a few days. He followed up with me, answered all my questions, and scheduled my claim with Gerber Collision. During an already stressful week of moving homes, plus this accident, Richard helped make it a lot less stressful.

My customer service rep. was very helpful. Helped me with my question.

I am grateful for the support I received from representative Jack on submitting my payment. He was warm and organized. I got everything done with him in a short amount of time. You rock, Jack!

Laura had the absolute best customer service with me today. She was very helpful, polite and accommodating. Thank you so much.

My daughter was hit by another driver while traveling on the Ohio turnpike. It was the other driver's fault, but due to various circumstances, we filed with Grange (our insurance company). Stefanie could not have been more helpful. She made a stressful situation easier. She assisted us from beginning to end with processing of the claim. Grange handled everything for us, including dealing with the other party's carrier. The process was seamless, and I am very grateful for their help.

Kim ** provided excellent service that was prompt and very professional regarding my auto accident claim. I highly recommend working with Kim on any insurance claim issue.

I love Grange, they always go above and beyond in customer service!

Cannot say enough good things from start to finish of the claims process; their overall communication and attention to detail, their helpfulness and thoroughness starting with Tony **, my claims adjusters, to Stuart **, my total loss representative, meet and exceed my expectations. Thank you for making this nightmare tolerable and easy. Thanking you for walking me through step by step and making sure I understood every detail. Highly recommend Grange Insurance for Auto and Home!

I recently had to file a claim regarding a car accident. I was put in touch with Kelly M. who was absolutely amazing from the start to finish. Very communicative, and helped get all repairs scheduled, paid for, and done so fast. Grange and their team has been an amazing company each time I’ve filed a claim with them. Would definitely recommend!

It was a great, easy, experience. Very professional and issues handled quickly. Thanks so much!

Kelly M., with Grange Insurance, did a great job with my insurance claim on a car crash that wasn't my fault. She coordinate with the other party's insurance agency to help me get my repairs started.

Richard was super friendly, prompt, and gave EXCELLENT customer service. He made this experience so smooth and painless! I appreciated him!

Everyone was friendly and helpful! They worked quickly and thoroughly to get me through my claim.

Dylan ** was great to work with. From beginning to finish he kept me informed every step of the way, making the process easy and smooth for me after the loss of my vehicle. He addressed any concerns I had quickly. I highly recommend him.

Grange has been very great to deal with and always responds in a timely manner. I’ve truly been impressed with my claims rep Angela. She has went above and beyond to assist me.

We added a vehicle and I had questions about the current vehicle coverages. Krista was excellent, knowledgeable, very caring about our needs.

I had to call in this morning about an Ins Issue and I talked with Loretta. She was so kind and helpful. Answered all my questions. And helped me get things straightened out!

We had a highway incident involving road debris on the way to a wedding and our own honeymoon. Kelly, our adjuster, made everything easy to understand and helped us through the whole process with our claim **.

Recently had a vehicle damaged and totaled from the tornado in Evanston Ill. Grange Insurance and our adjuster Cassie ** were on point and responsive from the minute our claim was filed. Cassie made a tough situation easier to handle with her professionalism and concern for our situation. I would highly recommend Grange Insurance and especially Cassie!

Scott was very informative and made our first claim effortless. Was a great experience considering the situation. Best customer service for sure.

I have been with Grange for years. They have always provided excellent customer service. I have since moved on and will recommend Grange Insurance to everyone.