Grange Insurance Reviews

I had an absolutely wonderful experience with Brooke! She was incredibly kind, kept clear communication throughout, and addressed every concern I had. When the repair shop kept pushing back my car’s completion date—five times!—she extended my rental without any fuss. Her support and attentiveness made a stressful situation completely manageable. She’s a true comfort, and experiences like this make me proud to tell people who my insurance is with. Highly recommend!

Even though this was not my insurance company, having to get a hold of them and filing a claim for their person they cover my insurance agent. Olivia ** was extremely helpful. You could tell that they care about the customers experience and needs was greatly appreciated for the experience and provided anything and everything I needed and sometimes before I could even think I needed it thanks, Olivia.

Today I received outstanding customer service from a representative named Laura. She spoke very clearly and was very congenial, professional, and helpful. I was requesting some documentation regarding our homeowner's insurance. She was very knowledgeable and readily obtained the documentation. She even sent it directly to the party requiring the documentation, thus saving me the process.

Comfortable process to submit a claim with Grange Life is interesting, and homeownership really takes "interesting" to a new level. Calling Grange today and submitting a claim for an adjuster to inspect a concern we have discovered with the foundation of our home was truly not how I wanted to start my week. The customer service provided and the shared concern made this process easy to understand, along with the next steps.

Today's attempt to make an online car insurance payment proved to be a frustrating experience, as the process repeatedly stalled. Rather than risk an accidental double payment by repeatedly clicking the "make payment" button, I opted to call the provided 800 number. It was there that I had the distinct pleasure of speaking with Paula **. From the outset, Paula seemed very knowledgeable and remarkably helpful, guiding me through the initial steps with ease. After gathering my necessary information, she informed me that she would need to transfer me to the IT department to resolve the issue. However, upon checking, she discovered there was a significant wait time for technical support.

Added a third car to our two car policy. Easy peasy working with Gina.

By default was brought to Grange through a Broker that I previously trusted for 20+ years - who then sold out to a Regional Broker that is not personal nor proactive for Clients. Terrible response and follow ups from Client inquiries and burden of maintaining competitive rates falls on Client. Grange - for 2 years in a row - raised rates without timely notification of review so I could Accept and Approve new policy prior to Renewal, or Decline and seek like coverage at competitive rates elsewhere. Broker also failed in this support stating they could not see in their system what Grange had included in the renewal policy. 2-3 months of the runaround to find I could save nearly $2000 annually by taking my policies elsewhere. Transparency builds Trust and this process was anything BUT transparent and was extremely difficult to Cancel the policies.

I just had a very good experience with the Grange representative. She answered all my questions, and was very patient with me.

Joanne ** is amazing! She walked me through the process and I knew I would be taken care of. She is wonderful!

My adjuster was able to track down a policy on a hit and run driver! She then got was able to start my claim with that company for me. Thanks for all you do Stacey P.!!