AAA Auto Insurance Reviews

I am a first time customer with AAA.. and this will most definitely be my last time with this company! My vehicle was hit by a careless driver rushing around a vehicle on a narrow residential street. I submitted photos, videos and called AA police to the scene in support of my claim of this accident. The agent assigned Steven ** was horrible with returning phone calls, researching liability and holding the other person and insurance liable as they had no evidence of innocence. My frustration of waiting for three and a half weeks for an update from Steven **, I left a message for his supervisor Norberto to which I am still waiting for a return call. This company lacks professionalism and entirety as it relates to customers. Seek a company that stands up for their customers through as this company and agent does NOT.

Shiomara ** has to be one of the worst agents I've dealt with. Very unfriendly and unprofessional. Wanted to quote me for 2 vehicles even though I'm selling one and stated such. I still have insurance on the one I'm selling as it's still registered to me and parked on the road, but they refused to take that into consideration, all because it's against the company policy.

Tasha, underwriter, required me to submit a form involving about 50 photos of my home. Said she didn't get it. Emailed her my receipt. She canceled my homeowners policy. Nobody answers the phone. When I tried to leave a voicemail I got "mailbox is full" and "this mailbox is not monitored". Nobody was answering the phone, there's no way to leave a message and no way to email. They don't WANT to talk to you. I canceled my auto insurance as well and now I have home and auto with The Hartford.

I would never recommend AAA to anyone. I was a dedicated customer for 37 years. Sure, there were cheaper, less expensive insurance companies out there, but I had a great agent and was always treated with respect and like an important customer. After my guy retired, they would not assign me a new agent, was told to just call the service center -- well, that was the beginning of the end. I stuck it out for over 5 years, but last year was the last straw. I moved on to a different company with an Agent. I pay less, have better coverage, deal with excellent customer service, and not forced to pay for a membership that is useless. It's useless ---> sure, it comes with tow service, fix a tire service, etc -- but, what they fail to mention is that you have to be prepared to wait over 3 hours for said service.

When we first obtained home and auto insurance with AAA 7 years ago, they were super. Good customer service, good communication as long as everything was going well. As soon as you had to put in an auto insurance claim, things went downhill. I have made numerous attempts to contact them to get information and they just don't respond. 3 voice mails, 2 emails and 1 long letter were all sent asking for information on claims, and NO ONE EVER RESPONDED. They are, to me, the worst insurance company ever due to poor or no communication and non-responsiveness. I would NOT recommend them to anyone.

I have had AAA insurance for my car and home for over 20 years. Over the 20 years I have never had a claim. I had AAA automatically take my payments from my bank account to insure it did not run late. I switched banks and my auto insurance did not get paid on time. My insurance agent (Julie **) did not contact me nor did anyone with AAA. Very disappointed in AAA, NO LOYALTY!

I was a loyal AAA customer for many years. Then they left me stranded in a very bad situation. Just getting the call in was a problem. Then the truck was not sent. Finally after a full day of waiting in the middle of nowhere I had to hitchhike to get to a destination where I could then deal with my stranded car. Not only this but the remainder on my policy, of $70, was sent to collections. I also note how they send advertisement that looks like a bill, very deceiving practice. Do not touch any service from AAA.

Had to make a claim and been over a week and haven’t spoke to a human. I have been calling every day and nothing. Driver dropped off my truck with damages on truck (hood 2 inches from windshield). Every time I talk to someone they tell me someone will call or email but nothing. I wouldn’t recommend AAA to my worst enemy. I have been a member for over 5 years and this is how I get treated. It was a AAA not a sub also.

On August 17, 2025 I called AAA to have a dead battery replaced. My Plus membership with them states that battery service is included. The technician didn't have any batteries with him when he arrived. He said they 'no longer carry AAA batteries' to service called because AAA doesn't provide them. He offered to jump start or I could buy a battery nearby and he could install it. Since the battery was jumped the day before and died overnight it wasn't a good option so I ended up buying a battery at nearby AutoZone and he installed it and charged $125 for installation 'because it wasn't a AAA battery'. When I called AAA to ask why I was charged to install a battery they failed to provide as requested they just went around in circles telling me that since it wasn't AAA battery I had to pay installation fee to a 3rd party provider.

I have been a AAA member for 5 years and have had to use the tow services most recently which are fine as long as you don’t mind waiting 2+ hours on the side of the road or parking lot for anyone to come help you.

My experience with AAA was the worst I ever had and completely unacceptable! I will be following with the Better Business Bureau. I got into a car accident and called AAA to have my car towed since was tire was damaged. The AAA gentleman Sigh started to taking pictures of my car and I said oh you guys take pictures and he stated in a sarcastic way the reason is because people may accuse them of damaging their cars and I said ok. I never had AAA tow my car, all of the time I needed a jump starter or by a new battery from them so that was new to me. People ask me questions at my job of things they don’t know and I gladly answer them. I don’t talk to them like they are stupid.

Just like the previous reviews for this company. I would give this a 0 stars if possible. I have had Triple AAA Colorado since 2015 and this company has steadily gone downhill. Today, I had a dead battery and my vehicle sitting in a parking lot. I started a service request a little before Noon. No one got back to me and it is now 2:39 pm. I had to find someone to jump my vehicle and the worse part is I could not even speak to someone to cancel this request. Recorded message continuously routed me away from a representative, even though I loudly said this over and over. I then tried to cancel this request by the app you download onto your phone. Couldn't even log in to the app. I am done with these terrible experiences and this is nowhere close to having 'peace of mind' that this company will be there in an emergency and is why I've been paying for this years now.

I was with them since Jan 2024 and I requested them to CANCEL my auto insurance policy with them today. One month ago I called them to request modification and changes to my policy and they told me my monthly payment on August 17th would be $102 after my requested modifications and requests. I called them today and they told me that the would charge me $670 dollars ALL because they did not changed and modified my policy when I called them with my inquiry a month ago on 7/8/25 to be exact.

I didn't check reviews before I committed to AAA for all me insurance needs, I should have. I figured since AAA has been around for so long, why bother, they have to be good. They're NOT. My renters insurance was $98 dollars a month! I am positive I didn't sign up for that. I also have a life insurance policy with AAA, I think, I'm paying for it but AAA has yet to send me a hard copy of terms and policy information. The agent told me they sent an email with all the package information but I never got it. They had confused my son's email with my email and they're emailing my son sensitive info I didn't want him to have. They didn't apologize. They claimed they corrected it and sent the hard copy out but I never received it. AAA does offer HORRIBLE service and follows through with that but only that. Get your insurance somewhere else.

I was a AAA member for almost 5 years!! I was happy with the service and was always taken care of! My agent was the best and always helped with my concerns or questions! She retired and I started having problems. The new staff are rude and condescending!! I made my payment the last couple of months with debit card, then was sent a letter that I owed $58 for a NSF withdrawal! I talked to an agent and told me I owed it! It lapsed on August 3, 2025! I didn't realize it until the 4th.

If you live in MI, AAA Auto Insurance is not for you. They will gladly take your money every month, but when it comes time to pay out, you are nothing but a statistic in a pile of papers shoved in the "We don't care about you" folder, right next to the "we won't pay for that" file cabinet. I had an adjuster named Fantasia ** and an appraiser named Michelle **, an insurance specialist, LOL... who were both great if you just listened to them and didn't ask any questions. I was not at fault in my accident in any way, so I had many questions and concerns!

Buyer beware - Bait & switch pricing. During the first week of April 2025, I contacted AAA for a price on Auto insurance. They replied back with pricing of $3751. I signed their contract and paid this price in full. A few weeks later, I received a notice in the mail that due to AAA's "mistake" in applying a discount criteria, I owed them $660 additional payment. I had already canceled my other car insurance which was cheaper than this 'new' total price they were trying to charge me. This is clearly fraudulent practices and bait/switch pricing. I asked that this be reviewed by management and they are not honoring their original quoted price, despite the contract in place that was signed. I've been cheated and now have no choice but to pay after they baited me into this offer.

Beware of their "Auto pay" scam as they make sure to lock you in even if you have an emergency. I had spoken with a rep well before my payment date was due. AAA rep stated I was in the clear of any chargers per my request to temporarily remove autopay due to a family emergency. Due to the incompetence and negligence of the rep I spoke with that day, this request was not met and heavily inconvenienced causing my personal banking account to overdraft. I have plenty of notice and still got screwed over.

We thought having AAA would be a great service while our children were away at school only to find out their service men are unskilled, untrained people filling the seats. They damaged the wheel on our daughter's car and making filing a claim and paying the claim impossible. The process is so difficult to navigate that you just get aggravated and give up as your time is worth more than the claim. In short, AAA is a scam and nothing but a money grab. When I try to cancel, they won't because the policy is in my oldest child's name, who doesn't have a pot to piss in but they have no problem charging my card without asking. Having this coverage isn't worth the aggravation, and this is why their ratings are so bad online.

AAA used to be reliable, now it’s a total disaster. I waited over 3 hours for roadside assistance after being told help would arrive in 45 minutes. Multiple calls got me nowhere; I was fed vague excuses, conflicting updates, and rude customer service. No one cared that I was stranded on the side of a highway. I paid extra for “Premier” service, which is a joke. In the end, I had to call a local tow company myself, they showed up faster than AAA even replied. AAA takes your money but can’t deliver basic services. Their name used to mean something, but now it’s just overpriced false promises. Don’t waste your time or money.

My parked car was hit by a AAA policy holder. Claims agent didn't call back for a week. Turns out she was away, but no back up? They sell policies in my state, but have no adjusters. So I had to do their work. Record info, take pictures etc. They gave me an estimate based on that. Said I could go to any repair shop, but turns out some shops charge more for labor than they pay, so going to a place I never heard of. Their shop can get me in 8 weeks from date of accident. Not impressive.

Beware of AAA insurance. I was a aaa member & they covered my auto & renters insurance. I was due for my renewal in June 2025 but they refused to renew my policy. I had been with them for 5 + years and never filed an at fault claim. After arguing with them and speaking with them 2 reps & 2 supervisors they blamed it on the claims dept. Seemed no one knew their ** from a hole in the ground. I gave up tired of their lies & bs. I Requested immediate refunds on my renters & membership fees. To sum it up I would never use them regardless of any circumstances. You all looking for insurance go to another company. Like I did & my monthly cost is much less now. Just Stay Away From aaa. They truly are a bad deal. If you have them now, you might consider canceling & going to a reputable company.

On July 11,2025 I visited a AAA location on Vista way in Oceanside. California, to renew my disabled placard for my son. I clearly stated that I had a blue placard, which had expired. I also brought my son’s doctor’s information, assuming it might be needed. The agent I spoke with insisted I could not proceed without my son’s birth certificate. I explained that I did not have it on me, so I had to call my daughter and have her drive to the office to bring it. This caused unnecessary delay and inconvenience.

Can’t recommend AAA to anyone. Have to seek other companies that are more reliable in Staten Island NY. This is insane. I believe they just don’t want to pay drivers the night hrs pay. Been waiting for at least 2 hrs just to get my car open. Wow this really blows. I lost a day's pay for this company. It’s not dependable and the customer service are on the phone but NO service trucks. NOT GOOD. They need to reevaluate this company instead of just asking for the yearly fee.

Total RIP off. I have been paying into this for 24 years. They tell me after waiting to hear back regarding them changing a tire, they can't find anyone. So I'm going to have to camp out in my car. They suck.

I signed up for home and auto 7/2024 and paid home ins in full.. They raised the rate on the homeowners ins in Sept raising it 15%-20%. I don't remember how much the auto was raised. I can never trust AA insurance again.

Terrible customer service and it seems to be widespread with the incoming call representatives. Upon bringing up my experience with management the response was very unfriendly, they don’t care and even encourage the employees to be combative with the paying policy holders. This is very wrong and troubling, and is the opposite of what you will need in times of insurance needs with a claim.

We experienced horrible customer service and a disappointing lack of integrity with AAA. Our daughter lives out of state so we requested to remove her from our insurance. My husband made sure to confirm she would be covered while driving our cars during visits home and they assured us she would. Unfortunately she had an accident while here and after numerous call attempts to AAA with no answer, then dropped calls without calling us back, we finally spoke with someone who told us our daughter actually had NO coverage because she was not removed but EXCLUDED from our policy. Lucky for AAA the initial conversation to remove her was not recorded so it’s their word against ours.

Horrible!! Hope and pray you never get in an auto accident with someone else that is at fault that has AAA. You will get the run around and they won't pay for everything and it will inconvenience you for a long time. It's beyond frustrating. Even when they admit fault, they still don't care if you have to walk around for 2 months without transportation. And will low-ball you on your vehicle if deemed total loss.

I had a policy that was supposed to renew 5/23/25. No claims, no accidents, no violations. Drive less than 6k miles a year. Premium doubled. Called and ask about it. Sorry that's the price. Called around. Got better coverage from Erie Insurance for 50% less that my original policy. BUT, I needed insurance coverage for ONE day. I was told that I needed to make a payment, but that they would refund the majority of the payment if I cancelled in a few days. Nope. They are keeping 61% of my payment. I paid 391 and they said all they are refunding in $151.00 and that will take ten days to credit to my credit card. I told them this isn't what I was told and they just said "I have no control over what's refunded". Stay away from this dishonest company ripping seniors off.

I have AAA auto insurance all my driving life almost 50 years up until this incident. My daughter Rachel was added onto my policy when she started driving 20+ years ago, every single year. Last summer, her car had to be serviced and AAA dispatched a flatbed tow truck to her house in Garland, Texas. Her husband and father were present, I was not. The driver DIDN'T secure her Honda Element while on the flatbed and it resulted in $2K+ damages! The driver took pictures and verbally assured all 3 present that it was HIS FAULT and would be fixed. They did not take a video or pictures, BIG MISTAKE! The driver lied to AAA and said the damage was already there. My daughter and her father filed a complaint (Dallas). Bottom line, no video, no proof. These are 3 honest people and the tow truck driver wasn't. Every time I see a commercial about how AAA cares, I want to scream! IT IS JUST WRONG! Of course, I canceled.

I'm not sure how they stay in Business. I keep getting hung up on. I called and called. Nobody answers. Then I'm harassed about signing up for a company that doesn't have a working phone number. I will take my chances elsewhere.

I was in a minor fender bender. The other party was driving someone else’s car. AAA paid out anyway on his personal vehicle and not the one I hit. Other driver had preexisting medical conditions, no injuries from this, yet they paid out on medical too. An adjuster thought he was smart enough to deal with other guys Lawyer. I’m a nurse. AAA paid out without due process to me, the policy holder. My claim is still open since 12/23 even though all monies were paid out.

I have Farmers. I was involved in a minor accident with a person insured by AAA. I gave them all of my insurance information. They were unable to figure how to see my insurance. They sent me to subrogation. I opened a claim with my insurance. I am still receiving calls from their subrogation department. The woman is extremely rude. I called Reginald ** to request assistance in this matter. He was very rude and unhelpful as well. Every person I have encountered with this insurance is rude and unprofessional. I would not recommend it to anyone!

This company is full of games. You go online and get a quote. You called the number with your quote number. An agent comes on and lies like he's not seeing the Quote number just to up charged your insurance rate. PLEASE STOP THE GAMES! And you wonder why so many businesses is going under. Whatever happened to great customer service?

I’m very disappointed w/ AAA. THEY CHARGING me 105 for one day of insurance when the insurance was going to be active 15 days after the down payment, that was the reason I cancel, so another words I wasn’t even cover so I won’t ever get insurance w/ them and hope you don’t get it. Also they damage my credit for 105 dls.

I would never use this company again. I moved and cancelled my renters insurance, only to be charged for it months after, even cancelling again. My rates kept going up for some unknown reason. And finally I was able to cancel completely and was charged again for a cancelled policy. This place is a joke. The staff members I spoke with were nice, but that's all they have going for them. I am not pleased.

Perhaps the worse company to work with when trying to set up a new auto policy for a new release vehicle. It's April 21, 2025, and they don't even have information in their systems yet for 2025 vehicles. It's almost mid-year and they're this far behind. The technology that they are using is stuck in the stone ages - it should be as simple and direct as allowing a customer to log-in, replace the vehicle information, and receive an updated quote. Instead, having to call in, talk to a representative, and have them submit a request to a separate department to add the vehicle, and then wait to get a call back is literally like being sent back to 1969 to a switchboard officer.

Horrible customer service. I always have issues with AAA. They say they will correct the problem and never do. The company has no issues collecting money but have every issue solving problems with their services and customer service. The website tells you to pay this amount and you get an email saying that you still owe and when you call there is no way for them to help you or correct the issue. Hummm I think it's crock but what can you do on the phone. You can't get a manager to solve it and they tell you they will to shut you up and it still continues for many years after no solution made. Don't ever get Triple AAA lol. They a joke.

If I could put zero I would. DO NOT GET TRIPLE A INSURANCE IN LOUISIANA. The claims department is absolutely impossible to get up with. The approach is hostile and unhelpful. They will do anything to not fulfill their obligations. DO NOT I REPEAT DO NOT GET TRIPLE A INSURANCE.

I am Daniel ** and my wife is Beverly **. We were dropped from home and auto insurance with AAA after missing one car payment which I did not know I missed due to getting a new debit card. After AAA dropped me, they had my driver's license suspended and sent me to collections for $175 dollars. They never sent me a letter, and I did not get a phone call. The representative was not willing to help me at and I was dropped as a customer. I had to pay to get my driver's license back and now this is on my driving record, I haven't gotten a ticket since I was 16 years old and now, I am 50. This is crazy. Horrible customer service. I cannot believe this happened to me. **

Beware of AAA insurance. They made an unauthorized charge on my account after I disputed a bill with an unauthorized and unknown increase after removing two vehicles from my policy because I had sold them. I was not told at the time of removal that I would be charged an additional $413 on my next bill, bringing the total to $943. In fact, I was told before I decided to do it that I should do it ASAP to avoid paying for the insurance on those two vehicles before the next bill was due! So tell me why the bill not only didn’t go down after removing two vehicles, but increased by $413!!! I took my policy off autopay before the due date, but when I checked my account about an hour ago, they had somehow still processed the payment!!!

I was rear ended recently by a person with AAA. It has been a complete nightmare to deal with. Candyce **, the representative from AAA has left me high and dry after her initial call letting me know it was 100% their client's fault. I now am without a vehicle, a rental, or even a response from AAA. It's been 2 weeks... I'm being treated like I don't exist, definitely time to lawyer up.

I switched to them. It was all good in the beginning, but they had tons of issues with billing. They could never build my debit card correctly. I used to get mad and say, can you please just do it through my checking and routing number? They always said no, then when I finally got fed up. They're like, oh yeah, we can do that cause they kept. Not being able to run my payment. Then I got in a car accident and it was not my fault and I didn't want to deal with the other insurance. I wanted them to deal with them for me. They've strongly recommended, didn't I wasted 2 months fight with the other insurance company from no one offer me a 1000 bucks in my car, then I had to go through my insurance and I got 5000. So yeah, don't get me wrong. It's okay on the return, but the fact that you recommended me to deal with the other company and lose 2 months of my time with a wrecked car.

AAA Utica has terrible customer service! I scheduled an appointment today with a representative to plan an important trip. When I arrived to the appointment I was informed that the person with whom I made the appointment had called in sick. I informed the supervisor that it would have been common sense for someone to contact me prior to traveling to the appointment to let me know that it was canceled. The supervisor said that I didn’t have to “insult” her. No effort was made to reschedule my appointment or apology was offered. In addition, last month I contacted AAA Utica regarding passport renewal and left a message; no one returned my call. These are examples of terrible customer service.

I used my AAA tow service for the first time. A tow truck came out and said the rear tire was off the road and as such it needed to be winched first. I was still in my drive way but slid back on the ice. THIS WAS NOT THE CASE. He said he could come back later for $200. He did and I paid. It took less than 1 minute as it was a rear wheel only. I called AAA and FINALLY was able to reach a person who put me on hold so she could call the towing company. She came back and said it was technically a winch job and not covered. I asked her how she know and she indicated she had a picture. I asked her to share it and she said it was a poor shot and I would not be able to make it out as it was blurry. She said she was sorry but it is not covered. WHAT A FARCE and INSULT.

AAA wrote a policy in October of 2024 then cancelled it January 1st 2025 without notifying me or my mortgage company. I did not find out myself until Feb when I called on another matter. When I called for an explanation, all I got was location as reason for cancellation. I tried numerous times to contact for better explanation, but customer service or supervisor would not return call. AAA has no concept of customer service, or doing the right thing and their actions have caused me great harm.

The rude reps tell me to go figure. The nice reps say they will fix the issue but never do. I have been locked out of my insurance online for 3 months and get to wait on hold for 10 minutes to speak to someone to pay. I was unable to pay 6 months in full, so was charged an extra $200 that they will not adjust. They are a mess. I have been a member of AAA for almost 10 years, but this is most likely the last one.

I have a AAA membership and give numerous as gifts each Christmas. I am canceling mine and will no longer give us gifts because my mailbox is consistently full of junk mail and solicitations for AAA life insurance. I signed up for auto assistance. I did not sign up to have my mailbox filled full of junk mail with my personal information in it. A good service if not for misuse of my personal information.

Worst experience with any product ever. Cancelled my insurance because of they quoted me the wrong price (I was $6 under in my payment). Spammed me with so much junk mail I did not know what letters mattered so I threw out their notifications. Never called me to let me know there was an issue. Called to fix when I saw a check sending me back my payment - I had been driving for over a month with no insurance! Called AAA to fix and they said I had to go to a location and could not pay over the phone and increased my cost by $550 because I had "Lapsed Insurance". The location they sent me to a location that was closed for the weekend. Got Insurance at Costco in 10 minutes for less money. THEN they start calling me asking if I would be willing to return to AAA insurance

I spoke with an agent at length seeking home & auto quotes. Agent took detailed personal information from me and said she'd get back to me with quotes the following day; she did not. I reached out two more times and did not receive a response. Nearly a month later she called "following up". She was disorganized, seemed to be referencing someone else's information, had no recall or record of the extensive conversation we had and personal information I provided, which is the most concerning to me. This experience demonstrates unreliable service and disregard for safety of information.

I had auto insurance threw AAA starting December 06, 2024. Then Feb 3, 2025 they try to increase my insurance by $270 for my 6 month policy I already paid in full for. When I have not had any tickets or accidents. Then when I called to cancel the representative was rude to me on the phone. They also charged me a $40 cancelation fee. They raised the price after we already had a contract. This company is a scam. Stay away.

Customer service is rude and you are hold for a long period time. I've been on hold for 39:28 minutes and continuing to wait for help in writing a policy. Seems a bit odd that they can't assist customers with insurance in a timely manner.

This insurance company both home and auto will rip you off. They are terrible at paying claims, like pulling teeth to get a nickel out of them. One thing they're great at is raising your rates every year. Please people out there stay away from these weasels. Wish I could give them a zero on this scale.

I have being a member with AAA for 3 years now and I wanted to see how much I would be quoted for my auto insurance? I was told they would run my credit score for them to do so. I find this ridiculous and outrageous. For me to get a quote you gonna run my credit score? This should be illegal! I am cancelling my membership immediately. The sales person was very pressed about getting social security number. This is just sad.

Called one of the ace agent to insure clients newly purchased home. The agent started off with rude tone to my client. And when they asked her to talk to me, she went on a power trip or something. Then we had few exchange in email back and forth in same rude and unprofessional manner. I tried to consult her but things went south. I truly believe AAA does not monitor these agents and their behaviors.

We recently switched our Home and Auto Insurance to them and have had nothing but problems with clerical errors made by their representatives on both coverages again and again and again. I am now having to send the third copy of the Evidence of Insurance Coverage form to the mortgage company in two months because of continued mistakes with either completing the initial form properly or correcting the prior mistake. We have had two sets of mistakes on the Auto Insurance and I keep getting a different answer each time about how long we have to use the driver monitoring app to qualify for the discount. They have been so consistently wrong that I don't trust them to properly handled a claim and we will start re-shopping our coverages in January.

I've been a AAA member 36 years. Never a collision or claim. A few tows, that's it. Recently I ran over something I didn't see on the highway in a mountainous area. Saw no objects on the road before or after, but there are high winds here, could have been something blown in front of my vehicle. I called and was told that's comprehensive $250 deductible. Then a claims officer I was told to call said it was collision, $1000 deductible. I disagreed and went to the AAA CEO on LinkedIn. He had people look into it, only ending up with the same wrong conclusion.

The customer service is the worst. To get a copy of my new policy, I was on call for nearly 45 minutes, and ended up in a voice message. They couldn't able to pull my record though I've given my correct policy/membership information.

AGENT I had was horrible and either decided to quit or retire.. Never made a claim so cannot say about interaction. Had home and auto insurance.. Currently looking for New Insurance Company.. Disappointed in in person service for sure..

Called 3 times to cancel the renewal of my car insurance. They still charged my credit card $436.80. On the 14th I called and canceled my AAA membership. It didn’t stop them from charging me. They are incompetent. Not sure how hard it will be to get my money back as I no longer have a membership.

I do not recommend vehicle insurance through AAA. Just received a bill and my insurance has basically tripled without any accidents, excellent credit, and good driving record. They want me to pay $5k for insurance yearly. Don’t own a home and have a used vehicle 2019 Honda brand with a car payment. This is outrageous. How in the world are they getting away with this outrageous rates. They were cheaper when I got them in 2023 but since they have changed their rates. On top of it all they want me to pay $622 at the beginning of my renewal. This should be illegal.

A tree crashed our Subaru and older Mustang in our driveway. I filed a claim the same day. The process started smoothly enough and the small claim on the Mustang went smoothly. I had the the heavily damaged 2020 towed to our dealer collision dept where I bought the car just 8 months before. They worked up an estimate and sent to AAA but the communication back was slow and AAA at one point said the collision shop never called them back or sent a report. AAA seemed to be confused or not recording correspondence properly. It took 12 days for them to acknowledge that the car was totaled. AAA sourced out the adjuster pricing and no one actually looked at my car in person other than the shop. Two weeks later I had corresponded with AAA representative but she had no idea l]the adjuster dept had done nothing.

I am fairly new to AAA and can tell you that as far as Customer Service on the phone goes, they rate VERY low. Their automated service pretty much puts me in a rage - “sorry, you don’t seem to have a phone number associated with your account” (I most certainly did), and then when I did get through to a real live person - “sorry, we can’t change your insurance right now, you'll have to call back on the exact day you want coverage to change”. Are you kidding me? And since I signed up, they BOMBARD me with offers for Life Insurance - I mean, like every week I get something in the mail, even though I called and asked them to cease and desist. They are annoying to the point I’m ready to cancel my insurance. I have never experienced this kind of difficulty in dealing with other insurance companies. They get a thumbs down from me.

In 2023 we decided to go with AAA insurance products for our residence, rental property and auto. We took, at that time, our current declaration pages to an agent in Indian Land, SC, named Cindy. We asked her to copy the coverages and quote us. She got us rental insurance on our rental property alright. She lied about when the house was built, when it got a new roof and she wrote us for $10,000 dollars worth of content insurance, knowing full well that we rented that house out furnished right down to the silverware. Well we had a fire. The house had to be torn down to the studs and the entire contents for pack in, storage and pack out came to $30,000. If we wanted the contents cleaned it was another $20,000.

We have concluded an automobile damage claim -- complicated and extensive. Chad **, AAA claims adjuster, at all times acted promptly, fairly, and professionally. Mr. ** was knowledgeable about values. He listened to us.

I was offered insurance through AAA and price is very high and I have good driving record. Also they offer me a classic membership and I decided to call for road assistance. They only cover 5 miles. I had to pay the rest out of pocket which is 10 dollars per extra mile. I don’t have idea about this until it happened. I call customer service and they said if I want to upgrade it takes 10 days to be effective. I was used to roadside assistance with previous insurance providers never had this type of problem. I am ready find new carrier. Not satisfied with Triple A.

AAA is a joke. I have been paying for over 10 years for the PLUS membership, last year I needed to be towed only 15 miles. I was told the towing company would contact me. After getting two text messages saying they would be coming and after 3 hours of waiting I called and canceled the tow and just had my friend tow me with his truck. Now today 10-15-24 I ran out of gas and called AAA. They said a company would be on the way. After getting 2 text messages saying someone is on the way and 3 HOURS LATER I called & talked to 2 rude people and finally was transferred to the Complaint department. After being on hold and transferred many times the Representative said, "Oh there's no gas available for anyone to bring you right now."

I'm very disappointed with AAA Insurance. I currently have both auto and home insurance in Texas, but when I tried to get a home insurance policy in a different state, they refused to provide it unless I also took an auto policy with them. After moving to the new state, I got both auto and home insurance with AAA and canceled my Texas auto policy. As a result, AAA drastically increased my home insurance rates in Texas simply because I no longer have an auto policy there. To make matters worse, their customer service has been terrible throughout this entire process. I feel punished for simply moving states and expected much better service from a company like AAA.

DO NOT EVER GET AAA HOME OR AUTO INSURANCE, my husband switched insurance companies but we realized that our old one was a better financial fit for our current situation. We were with AAA Home and Auto only for 4 days, now they want to charge us 139 dollars for "4 days of coverage and cancellation fees" and we had paid 284 dollars to start auto policy, we are only getting 68 dollars back from that for the same reasons. If that isn't plain theft in broad light I don't know what is!! Please, please don't make an easy victim of yourself and NEVER EVER try to get with this company.

Wow!! I have always liked AAA for their customer service and the great coverage. But today they took it even further. I had lost my wallet two days ago and had gone through the process of replacing cards and ID. I got a call this morning from AAA telling me that my wallet had been turned it to the store I had been at when I lost it (Stater Bros.). They had checked my wallet for ID and found my AAA card. Staters called them so I could be notified. AAA did indeed call me. Thank you AAA and Stater Brothers.

I started a policy with AAA. Agreed to a premium of 593$. I paid my payment for 2 months. I received a letter in the mail 2 months later that said they now wanted 1100$ double what I agreed to for the premium. I said, "No way. I do not agree to this. Cancel my policy immediately." I just paid for the month and it was still the beginning of the month. I called GEICO immediately and got insurance with them. I figured I would get a refund from AAA because I just paid for the month and canceled a week later when I found out they wanted double for the policy. I was current on my payment. I never signed anything or agreed to the new premium. I received a bill in the mail saying I owed from the previous 2 months on a premium I never agreed to and never would have done business with them at that price. As soon as they sent me the letter I cancelled the insurance.

I was involved in an accident that wasn’t my fault, and the person who hit me has AAA insurance. AAA didn’t reach out to me for over a week, and I had to call them myself—while on vacation—to even start the process. Initially, they told me I couldn’t keep my car at my preferred shop, but once I pushed back, they suddenly changed their stance and allowed it. This deceptive tactic was frustrating. To make matters worse, they lowballed me on the value of my totaled car, despite the fact that I have receipts for every bolt and all the maintenance done. They were unprofessional in response to my fair valuation. Then they yanked my rental car, leaving me without transportation to work.

I have been a member for 20 years. Well I guess they don’t care if you are stuck out in the country and need a tow. Yesterday I spent more than 12 hrs trying to get a tow for my car to go from my house to a business in Gainesville Florida. After 7 calls I still was lied to about the tow has been dispatched. Nobody cared! Finally I called a company in Chiefland who could have towed me last night but they did not affiliate themselves with AAA because of the poor service people have been given on weekends of nights. I called them and they came to my house within an hour and took my car to get repaired in Gainesville. Great customer service and trusting.

This company has an auto pay that will continue no matter what. If you cancel your insurance they will continue to charge you until you go in to the branch to prove you have insurance. When my kids got their own AAA policy, the company kept double charging me. I had to spend getting the money back. This company is out of control!!!!

I work for lienholder services and spoke with agent Ashley at (888) 883-8611 about a MI policy. Ashely is probably one of the rudest and unknowledgeable agent I have ever spoken with. She constantly provided inaccurate information seeming to give little care about the business to business call. On top of this all Agent Ashley took a personal call in the middle of our conversation and made me wait 4-5 on hold while she took this call. Probably one of the worst Triple A experiences I have had yet.

What happened to AAA... There has been a big change in service! You used to have a dedicated agent who took care of you. You felt special because you were in the club. Now you're just a number and you get whoever is answers the phone if you can get someone on the phone at all. Today I tried calling my local office and the number was disconnected. Took me some time to find the customer service 888 number then after dealing with the AI I finally got transferred. Waited 15 mins then when I finally got a hold of someone, the call was disconnected. They used to be the best value now they're as bad as a broker.

Buyer beware! AAA is not the same AAA of the 90s. They raised my rates over $2000 and then claimed it was due to natural increases in premiums just before renewal cycle. When I made a partial payment they accepted the payment, processed the money and even updated my account. Audaciously, they proceeded to send me a letter asking me for the rest of the money but the truth was they had already cancelled the policy and had planned to send my partial payment back to me; but not before they had collected the money and the earned interest of course.

I've had to use these guys two or three times during and since COVID. They are an absolute travesty for a service. Should be investigated by all levels of government. They must donate huge sums of money to politicians because they do not provide one iota of customer service. HORRIBLE.

I had been with them for 4 or 5 years and all of sudden they canceled my membership for no reason. And when I ask them why nobody has a answer. I advise yall not to get the membership. I had to fight to get a full refund cause I never used it and they only wanted to refund part of my money. When I tried to use it they said it was cancelled. This company is full of it. Please do your research and choose a better company for roadside assistance.

I was happy with AAA for the first 2 years of my policy, the rates were reasonable and the coverage was better than expected. By the third year my rates began to increase and my discounts began to disappear. I contacted AAA for an explanation of the increase and I was told that I drove slightly over the estimated mileage and it affected my rate and that rates in CA had increased. I am aware of the rate increase for California but several other companies have quoted significantly less for more coverage. I have two vehicles under the policy, their membership, a life insurance policy, a clean driving record, and my car is a 2017. I was also told that if I removed the second vehicle, I would be subject to an even higher premium. I am switching. I am over AAA, I will keep the membership (even that is going downhill), but leaving this overpriced company.

I’ve had AAA for almost 10 years and it’s gone downhill BIG TIME. I was in an accident and AAA took 3 MONTHS just to tell me if my car was totaled or not. The shop it was sent to was AAA endorsed and had written up a statement of repair costs within a week. I had to call AAA so many times to follow up to get an answer, which took 3 months because they are “backed up” on total losses. They actually kept changing the price of what would consider my car a total loss or not and it seemed very shady, the agent even told me it was the shop that was making changes, that was not true when I confirmed with the shop.. Plus you only get 30 days with a rental car which is useless if AAA takes 3 months to make up their mind, you’re out of a vehicle for 2 months.

AAA is not customer friendly. They take your money and provide sub-par service. STAY AWAY. Most car insurance provides us with roadside assistance. Check with your auto insurance carrier. I was a AAA member for years.

I have been waiting on the phone to make a claim for 30 min now and no one has answered the call. I tried chatting online, just to be rerouted to phone again. This is really frustrating. They used to be a good company. Their service sucks.

I have been a loyal customer with AAA for years now. For several years now my two boys have been showing as unrated drivers and I have spoken with many representatives regarding my state statutes, and they have not worried about changing the status for them to be rated drivers. I called in the other day to remove a car that I no longer needed on my policy. The gentleman I spoke with started hassling me incessantly about how my sons weren't paying for insurance and they needed to be rated drivers. I was not opposed to that however they justified this change as my insurance going from about $500/month to $1,300/month. I said absolutely not! That is more than a 100% increase and for what? That is a mortgage payment a month!

This is the WORST membership with RUDE, and DISRESPECTFUL Employees and management! Also been charged for a free account! I need it refunded and it can be canceled especially if you have to deal with the foolishness every time you call them!! I just made 5 calls and gotten nowhere.

I have been a loyal customer with Triple AAA for over 18 years and have always received prompt professional service for my entire family throughout the years, and my grown son and daughter have been loyal customers too. On July 12th, 2024, around 7:30 in the evening, my car was having engine problems and the car had to be pulled over on the side of Gilman Springs Road in Riverside County. This one of the most dangerous two lane roads that has had many terrible accidents and many deaths on it thorughout my 30 years living here in California. We drove out to where the car was at and the traffic was so busy even though it was later in the evening.

My premium increased last year. This year 2024 my premium increased by 899.00 for the two Autos and 600.00 for the home. Never had a claim as well. Really disappointing. I recommend to look elsewhere.

I’ve had AAA for more than two years. Never had an accident or ticket, and I always pay them early. I just found out that they raised my car insurance over $1000 a year for “excess mileage”. After being a faithful member to them they rip me off, betray me, and punish me for commuting too far to work. I’ll be finding another insurance now. I am so disappointed and upset. Unless you have money to blow I recommend staying away from AAA.

I have been insured with AAA Auto Club for 7 years. In the past, they were very professional, helpful and reliable. I was expecting an increase in my property insurance due to recent hurricane activity. What I did not expect was an 85% increase in my automobile insurance. I have a 6-year old car, no accidents, no tickets, and drive less that 7500 miles per year. AAA took the opportunity to line their coffers with an enormous increase, far more than any other quote I received. They want $2900 approximately while other carriers are less that $2000! I'm stuck with them for now because they require me to "bundle" homeowners and auto. Not for much longer. And their customer service representatives are useless - know nothing about insurance. Stay away!

AAA Insurance is the absolute worst. I have auto and home and am actively looking for a new provider. Since last August I tried to cancel my renters policy and they couldn't change the address in time for me to move into my new home, so I cancelled it and went with a new carrier. THEY NEVER CANCELLED the policy! As for auto, forget it. If you have an accident, where you're hit by an uninsured motorist, they will do nothing! You will be on your own. They will not try to get your money, they will not help with the deductible nothing. Then because they had to pay out, they will raise your rate so exponentially it's double to triple what your original rate was.

I wish there was an option of ZERO stars. The worst Insurance company to have for your Auto insurance. 1- They increase your renewal premiums by more than 40% as soon as you file a claim. 2- The renewal premium goes up even if you are a passenger in a friend's vehicle and your friend has an accident, For the love of God I couldn't figure out why and how can your insurance go up if it is NOT your fault or it's not your vehicle. Just unbelievable. 3- They add additional charges to your premium even after you pay your renewal in full every term. I have called AAA 20 times to understand why they are adding new charges to my premium even after I made my full payment. No satisfactory response even after 20 calls and then suddenly they send you a cancellation of insurance bill. Please find another Auto insurance for peace of mind and fair prices.

Hi, I’m Alejandro **. I’ve had AAA Insurance for my family for over 4 years now. Never had a problem until I was involved in a car accident on May 5 2024, I was advise by Jasmine ** the adjuster to take my car to a shop near by my home. Called CBS Auto Shop Inc. located 6729 Lankershim Blvd. North Hollywood, Ca 91606 to be inspected by **. While in the shop CBS damaged my car more without my consent for the sole purpose of them getting more money out of the insurance. And now because of CBS Auto Shop Inc. they want me to pay out of my pocket even though it wasn’t my damage from the accident. I submitted pictures of both parties and still denied the claim even though I have full coverage.

I took auto insurance from AAA Carolinas in early 2023 and on 2nd renewal I decided not to continue. Reason; the worst customer service, not responding to inquiries. I will not recommend AAA Carolinas insurance to my friends and family. I am AAA member from last 25 years with no complaints of roadside assistance.

I am thoroughly disappointed with AAA Auto Insurance. I had high expectations given their reputation, but my experience has been nothing short of frustrating. First, their customer service is atrocious. I spent hours on hold just to speak to a representative who was not only rude but also completely unhelpful. When I finally filed a claim, the process was a nightmare. They dragged their feet every step of the way, requiring excessive documentation and multiple follow-ups. It took over a month to get my claim processed, and even then, the payout was significantly lower than what was fair given the extent of the damage. To make matters worse, my premiums inexplicably increased after the claim, despite their promise that filing wouldn’t affect my rates. Overall, AAA auto insurance has been a huge letdown, and I would not recommend their services to anyone. Save your money and time.

If you want to have loads of mail sent to you from life insurance then this is a good deal for you. I repeatedly have requested they stop sending me life insurance adds - I get these 1-2 times per week. Their company is no more than a platform for getting your info and then spamming the heck out of you. I hate this company. I tried using their travel department and it's only good if you book one of their vacations, it's really no help whatsoever. This is a joke.

I do not recommend anyone to do business with AAA. I was driving on highway and a work truck's tire popped off and debris and lug nuts begin hitting my car causing damage to lights and fender. The driver of the vehicle apologized and was cooperative giving me the insurance information. I called police immediately and filed a police report. I then called AAA and the Adjuster told me that the wir can do nothing to help me with repairs unless the driver calls them and admits it was at fault. The driver will not return the adjuster's call. The driver will not return my call either. I have pictures of the entire scene, the driver and the insurance, and plates and even an officer police report but still cannot get justice or claim to be worked on.

The adjuster handling my accident claim is truly understanding and empathetic. Given my deep affection for my car, which I consider more than just a vehicle, it's crucial to have someone who appreciates the emotional connection I have with it. They navigate the process with care, acknowledging my sentiments and ensuring that my concerns are addressed with sensitivity and understanding.

I submitted all the required documents on time and because they don’t have anyone to review they denied my pip because my DOB was included in the qualifying health document. I was able to get another today and submit it. Now they won’t honor my original quote. I would not recommend this company. They don’t communicate and customer service is horrible.

I have been a AAA insurance customer for over 16 years. I have 3 vehicles and a home plus another policy with them. I have never had an accident, and have only had one home claim in 16 years. I had to file a claim with them for hail damage recently. It has been the most stressful horrible thing ever to deal with them. I have been going back and forth with them for 7 months now and they will not cover our siding that was damaged by hail.

The independent agent that represented AAA, screwed me when he didn't remove a vehicle as I requested. AAA would not honor my qualified healthcare letter from my employer. Hence one full coverage vehicle and one plpd coverage was going to be $400 a month! Now I have to take AAA and their independent agent to court. Joe ** is the agent. Stay clear of him. I have never been told by a business so often that the customer is dead wrong and the agent is right.

Misrepresentation and fraudulent. More later but right after they accepted coverage on all of my policies they immediately started canceling them. AAA in Texas - no bueno! The immediate issue is they sent refunds for amounts well below what they should be based on the time they covered.

20 years with them including 6 members. They just can NOT get a wrecker to a site anymore. When wrecker drivers do show up, they are overworked and also do not like Triple A and considering change. Last time, their major supplier quit. 28 wrecker units gone in this area. I seldom write reviews, but they earned this after 20 years.

I had the worst experience ever on the phone with these people. I tried to do a quote online and it wouldn’t let me. It said I had to speak to someone. He said do you own the vehicle, I told him yes. He said does it have insurance, I said no. He said that’s why. You can’t own a vehicle with no insurance. Since when. I asked how I’m supposed to insure a vehicle I don’t own and he said, "No you have to own it." So I’m confused. I just didn’t like his attitude. Never again will I try to do business with them.

I am dealing with the death of my sister. She had AAA so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady, sorry I can’t remember her name. She was not 100% sure what I needed so she called over Shannon **. Between the two of them they got me in the right direction. Shannon made the experience very light, something that I needed after working with the other agencies. When I left out of their office, I had a smile on my face and I realized how great people really are to the team at the AAA office in Orville. Thank you and especially thank you to Shannon and her coworker that got me going in the right direction. Thank you

As a single father of three, having reliable transportation is essential for my family's well-being. Unfortunately, my experience with AAA has been nothing short of a nightmare. Almost eight months ago, a AAA driver ran into the back of my car, rendering it undrivable. What followed was a series of frustrations and disappointments.

I recently applied for auto insurance calling the local branch in the city I live in Lakeland, Fl. Only to be transferred to another county and city Tampa, Fl. I was not informed by the agent of this until after policy was processed. My concern is I would prefer to deal with an agent in the city I live in for the purpose of going into the local office in my city for any concerns and or corrections on my policy. I relayed my preference and was just brushed off. Is this common practice? And can I not have an agent in my local office?? In conclusion, when talking to a AAA agent it would be courteous to inform potential customers.

My boyfriend and I called AAA at 4:20 in afternoon. They never showed up keep saying can't reach a tech. We called back next morning around 9:am still no reaction. This was painful because our car sat on side of road that long. Won't use their service again.

I was driving a taxi in Redding, Ca and was rear-ended by a drunk driver who hit my cab and ran from the scene. It took police 6 months to find the guy and it was finally revealed that his insurance was AAA, with me finding out all this information almost a year after the accident which totaled the van and literally picked it up and propelled it forward about 15 feet. I suffered loss of work, neck and back injuries, and was not compensated a dime for it. Instead, the agents harassed me the few times I called them--apparently to get me to go away. It was a man and woman who answered the phone and verbally abused me. It was hard enough to go through that terrible experience, without having to add insult to injury.

This company is disgusting! Thieves. I have called everyday for my refund. It’s over $1000. They have said they are refunding and everyday it’s something new with them lying to me and still I have received nothing.

I was canceled from being with AAA member Because I had my car tow that on record So I had to borrow a friend's car to get to Work. I do House construction. I had a lot of problems with my car. 03 Cadillac northstar That's on record with triple A. So the car that I borrowed. Which was my friend's To get to work. Broke down So I called AAA to get it Tow and they Cancel.

Lots of undocumented rules. Canceled my auto without a notice, April 2023, all because son is on membership and has his own insurance. Completed their form and provided documentation March 1 2023. Renewed my AAA homeowners policy though in April 2023. AAA renewed my AAA membership in May with my son on the membership. Now canceling my homeowners for 2024 renewal because I don't have auto. They did not process forms provided. Was told twice I had auto insurance last week when I thought I should go in and print out my insurance card since it was expired with what I had in my vehicle.

After being a AAA member and using their Roadside Assistance for 14 years, I recently had the worst experience ever with them. I was taking someone older and disabled to the doctor when my car stalled on a busy 6-lane street. Although my car restarted immediately, it wasn't able to move forward very well. Once I got my car to a safer location in a fast food parking lot, I then called the AAA Emergency Roadside Service phone number. There was a recorded message to select the option for Roadside Assistance. When I did that, it said that the best way to initiate roadside service would be to use the link that they just sent to my phone. I filled out the info via the link but it did not give me the right options for my needs, nor did their GPS find my location. There was a small box in the form in which I was able to write a note regarding details about my car and explain my exact location.

I have been with AAA for 11 years and I have Auto, Roadside and Renters. I like it so much and I even referred most of my friends and family. So we left Farmers and became AAA’s customer. Things started changing starting last November, my Auto Insurance goes from $196 then $225 then 308 and I called and emailed in December after they charged me 308 and their reason was every insurance is going up. I asked if they charged everyone $112 now and customer service said I drive more than the average. I actually did not. I said I want to get my money back and disconnect my Auto service and just keep my Other. They charged me again after I said I don’t want the service and I want my money back. They told me it takes 10 business days to get my $308 back but it’s been a month. What do I do?

Today was my first time going to AAA for an inspection. I dropped it off at 7:45a and they called at 10:30a to give me the results. I go back at 1pm to find my vehicle still in the air?? The lady says the mechanic is out to lunch, mind you I’m on my lunch. I asked, "Is this your procedure to leave cars in the air while you’re out to lunch??" At this point I’m just mad! Then they bring me my car and I see all my face masks are laying on my passenger floor…WHY? Why were y'all even in my glove compartment in the first place and why didn’t you PUT THEM BACK IN THERE because they were not on my floor. Terrible..terrible place to take your car. I will NEVER go back and I will let others know about my FIRST experience!!

This company is the worst. I have had to call in the Dept. of Insurance every time I have a claim to monitor their behavior. They are rude and give false information when you call. I have had to call back numerous times to get the correct information. They find anything in what you say to use against you to increase your policy cost so watch what you say carefully!! I cannot get in contact with my adjuster, they leave you hanging and it is the worst feeling when you are going through a claim to resolve. Find any other company besides AAA, as soon as I am out of my policy I am moving on!

Called AAA roadside assistance for flat tire to have spare changed. The driver took 48 minutes to get there, when he arrived he said he couldn't jack up the car because the grass was too wet and the jack would sink. Then looked at my spare tire and said it needed Air but he had a loaner truck that didn't have a hose so he was unable change my tire and asked me to request a tow instead.

I Waiting more than two hours for service, I don't recommend for nobody. When you calling everything is fine but when they need resolve the problem nothing, don't use the service. Never is a service. Unfunctional.

This company is the worst of them all. I have been with them over 15 years and never filed a claim for anything, but my premium keeps going up and up. I still paid for it though. I had a claim because another car ran into me. I called AAA and they said to go after the other car as they won’t handle this. The next day they called me to say “we are closing this claim since you should go after the other company” ….What if the other person doesn’t have insurance? AAA left me hanging because they are good at giving excuses to run away from payments. AAA is garbage and I wouldn’t recommend them to my worst enemy.

We had AAA Full coverage insurance for 3 years but when we got in an accident it took over 5 weeks to receive our money. Also when we called no one answered, and no one returned our calls text messages or emails. I do not recommend AAA to anyone.

I have an alternator problem in my ‘10 Nissan Altima, it’s the year of the make with these electrical issues. I work like 8 miles at most from my home, and my car started dying out on the highway, so I pulled over to the shoulder at 8:50 pm at the latest. The lady clearly didn’t input my request cause I had no driver. The driver who’s currently attaching my car now at 10:23 says he was chilling at the gas station doing nothing and that I’m lucky, most people wait 3 hours, and that they have nepotism where they give to their favorite drivers, and he’s new.

I have had AAA insurance for a few years now. I switched to them from another provider because they offered better rates. I am regretting the switch. Their customer service/claims representatives are horrible. They do not communicate with you, or to service providers or know how to read a map. Or look at a calendar. My rep just told me my rental was over 30 days, but the date I rented it and the date I returned it only counted to 27. Also, they did not confirm the coverage/waiving of my deductible for my incident since the other driver was at fault. The other driver's own insurance admitted fault. yet somehow, I am being charged for things when I should not be, and my premiums just went up. This company will not have your back, will not support you, or even do the bare minimum of their job to make sure you are covered.

I have been using AAA Auto Insurance for the last 6 years. I have always paid online, and I have had issues with their website probably 80% of the time. It seems to be "under maintenance" every time I log on. The irony is that for something that undergoes as much maintenance as this website does, it is remarkably outdated! There is no point in trying to make any changes to your policies via their website, because you will never be allowed to complete the changes without having to call an office. They don't tell you that when you start the changes though, they make you do all of the work first. It is just a poorly designed website and I'm over it. I have switched to USAA, which is much more user friendly and you don't have to actually call them to complete a transaction.

I broke down 1000 miles from home traveling and literally from 4pm - 11pm tried to get a tow. Truck to haul my truck and multiple phone calls with tow companies and AAA I finally got mad and callled my own. He showed up in 15 minutes. Do Not Waste your money with AAA!

I had a bad battery and asked AAA for assistance. They mentioned that they did not have my battery in stock so they couldn’t replace my battery, but could jump my car… Okay. I understood that. So I went and got a battery and called again and asked- since they did not have a battery for me, I went ahead and bought one. I asked them then if they could help me. I figured this was OK since they couldn’t help me in the first place because they did not have my battery in stock. They refused. They said they do not install third party batteries… Well YOU DIDN’T HAVE MY BATTERY? And now that I have one you won’t even install it? I’m honestly not sure why I pay for a membership with AAA when they can’t even do something as simple as this for me. I’m disappointed and not happy with them leaving me hanging like that… like WHAT’S THE POINT?

I just had an appalling experience trying to cancel trying to cancel my Mom's insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. NOT recommended.

AAA is the worst auto insurance ever. I had AAA for 3 years. To my understanding, they had said they were the best. But guess what - false, they are the worst company. When I purchased AAA insurance I informed the rep that I live in El Centro CA. And I was like 20 min from border of Mexico. They said, "Yes we cover you only 25 miles." My vehicle and trailer were stolen 1 mile away from the border. It took them 2 months for AAA to let me know, "Sorry we’re not covering your vehicle and trailer." When I requested why. They will only say, "You will receive a letter." And that letter never got mailed. Until I called and request for that letter where everything in that letter was false information. Where they said. I was not covered. Because of this paragraph.

Trying to reach a live staff member to simply make an appointment is close to impossible. Once I reached someone they provided instructions to assist myself online and those instructions did not help me. Additionally, in the past I called for tow service. It took them 3 hrs. and I was stalled on a busy street. Also, when I needed key service, they arrived after 3 hrs. then said they could not help me and drove off and left me locked out of my car in the late evening. AAA is terrible service these days for the price of $90.00 per year.

I seriously regret giving this review. I have been a customer for 12 years. Today we called for service. We recently moved. When my wife called, they told her that she was in the queue. However, evidently our subscription had expired. Even though we have auto pay. The lady said that the notice was mailed but returned??? Why didn't someone call us???? No one told my wife and she received no updates. When I got home from a business trip, I called. The told me the above story. I paid. Then I was told that I will be charged $60+ miles?? What would have happened if my wife or daughter were stranded thinking help was on the way?? I used to recommend without hesitation. Not anymore. In addition, I see that new members (which I am technically) gets 50% off. Not a happy customer.

Horrible service. You're on hold for a long period of time. I have roadside service on a Friday evening I had a flat tire. I called multiple times, requested service, stayed in my office until 1:30 a.m. They still did not come out. Therefore I had to get an Uber to go home. I received the phone call from AAA the following day at 3:00 p.m. saying they were on their way to my car that has a flat tire. You cannot get a hold of anybody on AAA especially on the phone and if you do you're on hold for a long period of time.

The purpose of this review is to recommend Kevin DeRosie, a towing/unlocking contractor who works for AAA in North Shore area! Kevin was my lifesaver for past 10 days. My son, his friend, and son's car was stranded in boundary waters due to lost key. I posted on social media, asking for help and if anyone was driving to Twin Cities.

This company became a money collection organization, zero service! Never respond when you need them. I have tried scheduling service 10 hours ahead of time, no change! They fail you no matter what precautions you take.

The fact that I am taking the time out of my busy day to create an account here and write this review comes from just how impressed I continue to be with AAA. I have them for both Home Insurance and Auto Insurance. Been with them for 28 years. In the last two years my daughter has been in two car accidents, and dealing with AAA has been a great experience both times. The people they hire are excellent communicators (and easy to understand, which I hate to say has become rare in today's world - I am all for diversity but I need to be able to understand them), great follow-up, and they took care of the claim without penny pinching. I have not dealt with the home insurance side in a very long time, but if it's anything like the auto insurance side, I expect them to be equally as great to deal with.

Has been weighed it seven hours for a tow to come after 12 texts, and 8 to 9 phone calls no one showed up and we had to pay money out of pocket… Had to pay out of pocket, and I have been with them for 23 years and this will be the last year… I can’t trust that they will take care of my children when they drive and need them for roadside assistance. They're an absolute scam and their customer service was no better.

Retired couple switched ins after years, for price. Don’t do it. First 6 mos. renewal increase. Customer care very bad. Wasted days of voicemails for rep who quit! Today rep said didn’t care if we cancel.

We had a flat tire on the highway around 6:30 pm and AAA told us we would be a priority for a flatbed. 8 hours later and multiple calls to roadside assistance and no one showed up. They also purposefully dropped our call 3x when they couldn’t provide the service. We ended up leaving our car on the side of the road and getting insurance with our insurance carrier and they handled the towing for us. In addition, AAA didn’t even follow up to see if we still needed service. They are the worst company I have ever dealt with.

Prices continue to climb and service is incredibly degraded since being a member from 2019. If you're expecting their help, don’t hold your breath. Service reps seem to give very bad information. Different reps give different and conflicting info. Not very happy!

I had called AAA for a tow to an autobody shop. I’m unsure how they select their towing guys, but the man who did mine hooked it up in such a way that it destroyed my wheel’s beam axle, causing it to appear as a camber wheel. It just “suddenly” decided to cave in on itself as soon as it gets towed away. The Triple A insurance conducted their own investigation without my presence and deduced it to being my fault due to “corrosion.” This is in spite of the mechanic saying there was no sign or history of corrosion. I asked to have it reviewed, an inspection with everyone there so I could at least see what they meant. They refused, saying this wasn’t their issue and to mediate elsewhere. A useless, unreliable service full of people who just want your money and won’t take accountability.

I am very dissatisfied with the service at AAA auto insurance. My car insurance went up $486 in one year (2023). I started with a great rate and now, less than one year of having this policy, I am being charged more than the entire first six months of my cost when I opened the policy. I have not had any tickets or wrecks. The insurance representative were not honest when I purchased the policy and were not helpful when trying to discuss rate increase. Buyer beware!

A review for AAA Auto Services - Vernon Hills, IL. I dropped off my car for an oil change (2013 Subaru Outback, 75,000 miles). The service took about an hour as suggested. When I picked it up, several of my dash lights illuminated within 2 or 3 miles of my departure suggesting engine, brake, and cruise control problems. I called AAA and the manager came out and checked the gas cap and the air filter. Gas cap was tight but there was a dirty 'cabin filter' in the engine air filter canister. Seemed odd to me because I checked the air filter 2 weeks earlier and the correct one was installed and it was clean. The incorrect filter caused a vacuum leak due to improper sealing in the filter box likely causing the problem. AAA said they had a replacement air filter in stock for $38 which seemed a bit excessive so I went to the Walmart down the street and bought one for $12.88. It took about 5 minutes to install.

My experience sucked. Will never use them ever again. Will not recommend them in to anyone. Customer service was garbage. Nothing but lies. Left my son stranded in a parking lot. My 16-year-old son in a dark parking lot from 8:30 at night to 1:30 in the morning and then still didn't show up. Had to pay over $100 to get truck home when I have the best AAA package. Triple A should be ashamed of themselves. Their service their customer service was rude, did nothing but lie, lie, lie. I would give them minus zeros if I could

When called to tow our 5th wheel due to the truck that was towing it became unable to. We first were told that they did not have a qualified driver at the time to assist us and as soon as one was available they would notify us. After another 24 hrs of waiting, they contact us and inform us that since there wasn't a specific problem with the 5th wheel they would not tow it. They left us stranded with the 5th wheel and no way to tow it. Their towing service is a joke. Would not recommend the premier policy. It's a waste of money. Our 5th wheel remains sitting until we can get a vehicle capable of towing it.

I was in an auto accident where the AAA insured was at fault. I submitted a claim with AAA and was not contacted by an adjuster until well over a week. I called twice and had to leave a VM. I finally spoke with adjuster, Vicki, who took my recorded statement and told me she would contact me the next day with their liability decision. I stated I had a dashcam video and emailed it to her immediately after our discussion. It's been one week and I have not received a phone call or email response from Vicki. I left her manager, Lacy, a VM last night advising I have not received any response regarding my claim. I have yet to hear from either one of them and it has been almost 3 weeks since the accident. When I called their 800 number to speak with someone they cannot provide any information. I am a AAA member and after this experience I will be canceling my membership. Terrible, terrible customer service.

Checked premiums and found Geico much lower and substantial better coverage. We save 100+ $ per month. Should have done change years ago with perfect driving record. Why are they so uncompetitive? Only they know.

I have excellent credit score, 1 accident in past 12 years (not my fault), and the insurance cancelled my policy!! I have had my monthly premium automatically deducted from a credit card for over 5 years. My credit card numbers changed and somehow the change did not go through for my bill to move to the updated credit card. An automatic payment was missed, so AAA DROPPED MY POLICY! They will not renew it, but referred me to another company "for high risk drivers", I am 58 with an excellent driving record. They offered to charge me 3 times my previous rate for 6 months, because now I am an "uninsured motorist", then in 6 months, AAA could possibly take me back!!! This is the thanks I get for being with AAA since I turned 18 y/o!! I will NEVER have AAA insurance again! My new company is also shocked that this happened, however happy to have me as a new customer!

This company refuses to accept durable power of attorney which is ILLEGAL IN 29 states. In fact, the principal that made me their healthcare and financial proxy tried to drive themselves to a hospital and this company refuses to stop billing or pay for services we need rendered while actively claiming they “do not accept power of attorney” which is a violation of the law worth fines of $75,000 each time in the state of Oklahoma which can then be filed to be matched by the victim of their refusal.

On 1/14/23 I was in a car accident which the other driver was totally at fault & her insurance was AAA! My car was totaled I had to wait a wk before AAA gave the ok for me a rental & they only paid for 2 wks. It took another 2 wks for the insurance to settle so I had to pay the other 2 wks which I they should’ve paid til they settled with me! The claims adjuster Karen ** was rude to me when I told her that I felt they were in the wrong to stop paying for the rental when they’ve not even settled & told me that’s why it’s called an accident which I thought is why we pay for insurance. I could understand if I was being complicated & holding it up but I wasn’t. I went out of my way to speed the process up by driving out to north 40 & signing documents instead of waiting on the mail and settling for less than I should’ve on my Jeep!

Hello, I recently spoke with Joanne from Claims. There was a claim filed 02/14/2023. Wesley was the claims specialist. Wesley has not called, reach out or anything until I spoke with the manager Joanne. I asked that Wesley be replaced as he has shown us extremely poor customer service. Joanne pushed it aside and did not fulfill my request. When speaking with Joanne she was not patient, not getting the full story and already deeming us at fault for the accident when it was a 3 car accident. We were the last car. Joanne did not even request our photos, she just went with the middle car photos. I had to request to add the photos.

I had AAA for almost 6 years. Don’t remember whether I used once. My BMW stopped while driving. Had a check engine and check fuel pump, and message go to dealer as soon as possible. Pulled over, after 15 minutes tried to start, it started and then I reached home. Spoke to bmw dealer over the phone, he told me not to drive and tow it and drop at the dealer to be serviced. Next day called AAA to tow and drop at the dealer. A technician from third party 'California Roadside West' showed up. He asked what's wrong with the car, I told him the issues. He said, "If the car doesn't start then I can't tow." I told him I'll try to start, I tried it started, he immediately said, "Oh the car started so no issues and no messages so I can't tow." He was flip flopping. I really didn’t understand his motivation.

This review is to warn others of my experience. Originally from California but recently moved to Texas. Been a member for almost 10 years and sadly will have to find another insurance company. My AAA account was created in California so the account type is different from Texas. Which mean customer service, rates, and how you will be treated will not be the same. Make sure you call to ensure you switch completely and not from any office or sale representative. They need your verbal consent as I didn’t know and was charge for both California and Texas for 8 months. Even when I officially close my California AAA all my calls always revert to California customer service. So if you live in Texas. Be ready to waste 5-10 minutes re-navigate yourself to the correct state as both states are separate organization. Even though it’s AAA they both have separate rules and act differently.

I got AAA in case I need my car tow. I called AAA. They left me for 6 hours during the night, waiting for them to show up. Worst service ever. Don't waste your money! You can add road assistance with your insurance and works better.

My daughter borrowed my car and was involved in a hit-and-run accident by no fault of her own. AAA would not pay the claim even though there were witnesses in the police report because we did not have full coverage on the car. We did have uninsured motorists but they say it does not cover unless you have full coverage So our claim was denied and I have a wrecked car. Now they have dropped us because my daughter was not on policy. Will NEVER recommend AAA.

I've been waiting to get my vehicle unstuck on the side of the road for over 5 hours. It's not bad weather and I'm upset. They keep saying they will call me back and 4 times now they haven't called back and this is all just today. What am paying a membership for?

I've been a AAA customer for over 10 years and am extremely disappointed with my recent experience. Another AAA insured driver rear-ended me on 12/12/22 while I was at a full stop and my AAA adjuster told me that I might be held responsible. WTF?! Additionally, it has been over 4 weeks and I am still in limbo with the uncertainty of $1,000 deductible (and possible point on my record) and my adjuster will not return my calls or emails - apparently she has been on vacation for over 2 weeks. Glad she's relaxing while I'm freaking out.... I will be dropping them immediately if this does not end well. Don't waste your time with AAA, they have seriously gone downhill.

How a big name like AAA is worse than a local small time insurance. 6/21/2022 Aaa insured car hit me and bystander told police that was his fault but AAA still reject my claim. As I go to school and work, they really got me. I lives in NJ and and my school was in PA and accident happened in PA. When they reject my claim I tried to hire a lawyer but I guess it was not enough money for lawyers in it and now I just can't do anything but to write a review to let people know about this Auto insurance.. Hopefully someone from AAA reads this and review it again as police report and bystanders says that accident was fault of AAA insured person.. Claim #**

My parked car was hit by their client 8/24/22, whom left the location. She did leave her contact info and luckily there was an officer nearby that saw her. He made the call to her and advised her to return to the location. I've made several attempts to contact the adjuster @AAA.After a month of not being able to get my calls answered, or my VM or emails that returned, I asked for his Mgr and as of today I've yet to speak to either.

I had AAA for a year. Called them one time for a flat tire and they never showed up, I will never use them again, just a waste of time and money....do not spend money on liars like AAA. The company should be called FFF for failure to show up.

AAA is a terrible insurance company. We were hit by a customer of AAA and they denied our claim because they suggested that there wasn't enough damage. Marina ** at ** and Chelsea ** at ** are terrible people to deal with and denied our claim without giving sufficient reasons. They clearly will do whatever is needed not to pay out insurance claims. If you are looking for an insurance company, DO NOT USE AAA.

I am dealing with a claim right now. Good luck getting one on the phone. I've only lucked out of reaching a live person 2 out of every 10 calls made, and they NEVER return your call back. I'm sitting on a claim for almost 30 days because they can't reach their insured. They sent a person out to the insured's house and the claim agent doesn't have a status of that. I was told that it will be 2 days before they can get in touch with the person who went to the insured driver's house. How hard should it be to pick up a phone and call the person who went out? They can't get in touch with their insured driver, and they can't tell me what the protocol is if they are unable to get in touch. Their claim adjusters are highly inefficient.

I've had AAA for a few months now. I called to change my due date from the end of the month to the beginning of the month & was told "no problem". My due date was on the 25th originally and I called in way before then. Then I discovered my monthly amount went from $107 to $142 and was told that by changing the due date, it changed the number of payments causing it to increase! What? I was NEVER told that would happen and why would it happen if I am paying in the same month but just changing the date? I then said to change the date back and was assured it was done. Well it was NOT done! Then they never took the Aug payment out when I was assured they would so now they are billing me $142 on Sept 3 and $117 on Sept 25 telling me that 1st pmt is because Aug wasn't taken out! Well, whose fault is that when it automatically comes out?

Had a very horrible experience, we thought getting insurance through them was going to be nice but turns out they don't even know how to do their job, they neglect putting the right info down saying were in a different state than what we are, and now we have to pay a large fine and take a vehicle of the road for 60 days because of their negligence, they refuse to fix it or help us, if you're gonna screw good people over you shouldn't be working for an insurance company.

I’ve had AAA auto insurance for 6 years now, and moved to Arkansas recently. Called today to update my information and found out they gave me the wrong membership number and when trying to click on my info someone else’s name and info came up. So apparently if I had tried to use the service I would have been refused and I was paying for someone else’s membership for 6 years? When asked about it the woman laughed it off and wouldn’t give me a straight answer. The membership is over $50 a year, so I’m beyond upset with AAA right now, how long would I have gone paying for service I wasn’t getting if I hadn’t called?

Are all companies associated with helping the elderly, in particular, just out to swindle money away from them for a service that is nonexistent? AAA has made my growing list of companies, that I have found out since becoming permanently disabled, to swindle and financially abuse their elderly (or in my case disabled) clients. I have been with them for car insurance and also paid extra for their RV roadside services. Of the 4 times I needed them, only 1 time was I able to get assistance and get a tow truck. Even then, I still paid out of pocket. My question, really, is what was I paying for? I couldn't get help twice for a flat tire, once for hail damage to my windshield. I had enough when I checked around for insurance quotes due to moving to a new state and I found out how much more I was spending but I wasn't getting any of the extra service.

I think AAA auto insurance is depending exclusively on their historically "good" reputation to remain in business because their actual Claims process is absolutely horrendous! Yes, their roadside assistance is great, but if something should ever happen and you need to make a claim, you're left totally stranded. I have comprehensive insurance, and my catalytic converter was stolen from my vehicle overnight in February. It was a holiday so I wasn't able to call to start a claim until 2 days later. I wasn't even able to leave a message right when it happened.. Then, when I was finally assigned to a claims adjuster after calling again on the 3rd day, I have left calls, voicemails, sent emails, and even called the adjuster's direct supervisor multiple times with NO RESPONSE.

I switched from AAA insurance to another provider. They sent me 2 months' bills. As I did not recognize the debt, they sent me to collections. Seems likely the collection company belongs to AAA business.

I have been insured for more than 60 years and Triple A is without a doubt the worse, most incompetent, lying, greedy company next to Farmers I have ever had the misfortune to come across. They cash your payments right enough, but you have to watch them, they will cancel your policy the next day and claim there is NO refund. You're just out. Want to bet. Contact your State Insurance commission and file a complaint. They went so far as to attach an unknown person to a policy and this policyholder paid someone else's insurance to the tune of $1300.00. No Refund? Huh.

AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out.

My vehicle was hit by a driver who was driving out of a space in December. He was at a fault. I reported the incident to AAA, and the initial contact person was kind. He gave me a list of repair places to get the vehicle fixed, and because it was late in December, I proceeded to go and get it dropped off. At the repair place they suggested I contact the adjustor to get a claim code for a rental, however, the adjuster did not call me back. I figured it was the holidays, and they would get back to me later. They never did. So no rental.

AAA used to be one of the best insurances in the east. Apparently they're not as customer friendly as they used to be. We had to get a new homeowners policy. The providers car insurance bundled rate were competitive with AAA, our current provider. We were on the auto pay program and they got their premium every single month on time. Because we had to cancel, they billed us an $88 early termination fee. I thought auto pay made sure they got their money but I guess they want to hit you one more tine before you leave: or as I call it, "burning your bridge behind you."

On July 8, I was hit by a person insured with a AAA insurance company. I then turned in a claim. My Car was inspected quickly by 3rd party. There was no contact from insurance adjuster until Sep 1, which I was informed that my car would be repaired with a list of required parameters. Due to no contact and required parameters from the insurance I insisted on a check for the claim. Since Sep 12, until now Dec 13, when I inquire about a payout I get, "The check is in the mail." Not being able to use my car for almost six months is unfounded. A disconnect from the Insurance company and the customer or claim is clear. Looks like it time to get a Attorney especially since my state allows attorney fees to be added to claim.

I was told it would be a 2 hour wait but when I called back to say my phone would be dead he told me it would another hour! All I needed was my tires I supposed to run my car for 3 hours or more because it's freezing outside. Guess that's why the membership was cheap. This service just saddens me. I have yet to make it home.

Been with them over 50 years, 3 great agents. Available, take quick care of problems and needs. Stand behind their work. Use for both of our houses, in two different states, 2 cars and one truck. Not the cheapest, but definitely top notch service. Have recommended to many that had the cheap experience.

My advice is to buy insurance from anywhere but here. I paid my bill on time for 2 years without any issues. My address has always been the same. I never made a claim until now and all of a sudden my account was cancelled. They couldn’t explain how all of a sudden they couldn’t collect payment from my bank that has maintained a balance of $$20k since mid 2000s. They couldn’t explain how all of a sudden my address was changed and they couldn’t inform of the cancellation or missed pay, late payment or anything, nor could they explain why I never received an email or phone when all my info has been the same. They also couldn’t explain how last week I received mail from trying to sell me more insurance but all of a sudden my account was cancelled. Don’t buy into this insurance skeet. You will payout a lot of money just to be Left with no coverage.

I contacted AAA Meemic Insurance (**) to report one of my drivers on the policy have been incarcerated and will be for a very long time. Therefore, I need the driver removed from the policy. My insurance premiums increased by $515 with the vehicle and driver making my policy over 1,100 a month. I can not afford this policy. AAA Meemic knows this is a bit to much for a policy holder to pay. They also have an issue with prompt responses. I have been contacting them since July 5th, 2021 to have this driver removed. I am comfortable with keeping this policy. I do not have time to search for other policies and worry about insurance agencies checking my credit; thus, lowering my credit score.

Voha M did a great job loading up and unloading my car. He was very polite! He took my car down the street not even 2 miles from my house where I was able to have my tire put on. He offered to change it for me and ask if there was anything else he could help me with! 10/10 recommended!

AAA canceled my auto insurance for no given reason and never notified me (after I submitted my payment through their online portal on time and received a confirmation receipt of my payment). They were quick to blame USPS for me not receiving notice rather than taking responsibility on their end. I was told that during the pandemic this has been a common complaint from their customers - that often people were not receiving their notices until 6 months after they were mailed.

Switched over to AAA after hearing some good things about them from a friend. When switching over I told the sales rep to mimic my old policy as I wanted the same coverage. He had access to my old policy and assured me I would be getting just that. We agreed to only switch the deductible for full coverage. Later that year I was unfortunately involved in an accident and was seeking their assistance when I find out that the agent sold me whatever he wanted and not what was promised to me. Now they are refusing to cover me per the coverage I was told I would get when I switched over. In other words do not trust this company as they are deceptive and deceiving and lie.

I have always been on a 10 month plan until recently. It went to a monthly plan. When I switched it giving the customer service my story, he told me they can switched but I must make my June 14TH payment. I paid my June payment so switching the payment plan. Now I have to pay my car insurance again on the 24TH of June, which I explain to the female customer service that I am a disabled veteran and get paid once a month. For one month, I have paid over $400. I barely have enough to buy food for my fur babies and myself. Seriously, I never had this difficulty with you all. I have been a loyal member and customer 16 years. This is how you treat your members. I paid $300 on 29TH of May for May and June. I am very disappointed how I am being treated.

I have purchased auto and homeowners insurance from AAA Alabama for 5 years. Both insurance policies continued to rise even though no claims had been filed. Upon asking my agent in particular about my homeowner's rates rising drastically, I was told my rating was the issue. In 2020, I let this slide since I had little time to research other companies. Forward to 2021, yet another over $300 increase with zero claims. My response again was my rating. Upon inquiring about this “rating” it was stated that it was from Lexus/Nexus so I asked for info and was provided nothing. I reached out to another company for quotes and asked they pay close attention to this rating info. My rating was excellent and I accepted those quotes to replace my AAA coverage with better coverage at a lesser price.

My daughter was involved in an accident which was the other party's fault. The other party had AAA insurance and it took a very long over a week to get in touch with them. Once I did, the process was extremely slow to get answers, other than they were quick to provide a rental. The rental was a POS, and had so many restrictions due to my daughter not being 21. They said they would have an adjuster go look at the vehicle and asked where it was so they could look at it. I waited for almost a week and did not hear from the contact. I called back and he asked a couple questions and declared the vehicle a total loss and would get with the adjuster to give us a valuation. Again, almost a week went by and the guy I have been speaking with says he is the adjuster!

I was rear-ended at a stoplight on April 23, 2021. The person that hit me had AAA auto insurance. The evening of the accident AAA contacted me with the name and phone number of an adjuster that would reach out to me within the next 48 hours. As of today May 11, 2021 I have never heard from or seen that adjuster. I have called and left multiple messages with no response. After multiple attempts to reach someone within AAA I received a call from a supervisor. This supervisor was rude, condescending and unprofessional. I was told directly that I could not take my new car back to the dealership for repairs and if I did AAA would not pay for the repairs. I was told that my car would not be fixed with original parts and I had to take my car to a specific body shop of their choice.

My husband passed away in December 2020. I have an existing plan paid in full until 6.24.21. Our daughter is on the plan also. I called to put myself on the plan since my husband passed away and I have paid up plan. I was informed that they can make my daughter the main person on the plan and add myself for $9.25. They said the charge was due to a call on the plan last summer when my daughters car battery died at work at 2am. So the deal is if you use AAA services and need to change an existing account due to a death of primary client you will be charged to do this. I think this is shameful and should not be allowed.

I established an auto insurance policy with AAA but found a much cheaper insurance from another well known company. I called to cancelled the very next day. The agent I dealt with from the start was useless and uncaring. I was able to find out I was charged a short term cancellation fee of $120 from the local branch, which is outright stealing. I shouldn't have been charge anything since the policy wasn't effective when I canceled the policy. Don't buy from AAA. My son have other policy with them and he won't be renewing with them.

I've had experience with multiple aspects of AAA. I had their towing service when my car was aging and last year, I had both their auto and condo insurance. They did offer decent rates for coverage but at the same time, I was an ideal person to insure because I never had to file a claim. This year, I bought a brand new car after driving the same car for 16 years. I left their insurance company simply because it made sense to try Tesla insurance with the rates they were offering. With less than 1,500 miles on my car, I was rear ended by someone in their 20s at a stop light when it was red because he was "drinking water". He was under his parents' AAA car insurance policy. It was a very clear case of who was at fault.

Giving AAA a one score on this review is being too nice after how badly I was screwed. So on Jan 6, 2021 I started a new policy and went to a new agent over the phone. I had full coverage on 2 cars with my husband and myself. That day he passed away so I tell her to remove my husband and one car. I gave her the wrong car by mistake but she took advantage of my situation. Several weeks later when I am ready to drive for the first time in 3 weeks, I call and leave several messages to make sure she insured the correct car. I even emailed her. I never hear back.

We had AAA Auto Insurance on two cars. We were set up on auto renew. We had changed credit cards and the renew payment did not go through. Rather than AAA contacting us by phone or mail to let us know there was problem, a week later they cancelled our insurance. We drove for two months without knowing that we did not have any insurance until the State of Florida contacted us to ask why we were uncovered!! Unbelievable that a company would cancel you without any attempt to rectify or resolve the issue. Thank God we had no accidents during that period of time. Will never use AAA again.

Very archaic organization. Everything is done by mail and technology seems to be their enemy. Along with being outdated they are far from the cheapest. The one benefit is actually belonging to the automobile club for road assistance. But seems like that is an offering most others have available these days. Not sure how they will fare as their customer base fades with age.

It's that time of the year when I had to renew my auto policy with AAA. It switched to a new company and while the new rates are good, ways of paying them are not. This year I am unable to pay my premium online as I used to. The only option was to do this by snail mail. I sent my payment by USPS Priority Mail, and a week later, it's still in transit and no telling when it arrives. My renewal date is just 3 days away and I don't want risking losing coverage because USPS lost my mail.

AAA is an interactive company that has various insurance products. I have been with them since 2009. The rates were vey good until I had my first "chargeable" accident earlier this year. My limits were decreased and my premium doubled at the last renewal date in May. It was a financial struggle on my fixed income but I paid it. I just received my November renewal and my premium went up another $150, I can't afford to renew with them after being a customer for 11 years. It seems they are affordable until you have to file a claim with them.

Was constantly contacted by AAA after I requested a quote. I original rejected since the premium was more than what my current rate was with 21st. After a few back and forth, he adjusted the premium is be lowered by about $40. But that was nullified when you add the AAA membership fee. Was told after 3 months, my premium would be adjusted. 3 months has gone by and now he isn't replying to my email. Will file a complaint with the BBB. Agent's name is Colin.

I hit a deer and took my truck to the shop AAA recommended. After waiting 29 days for my truck to be done I got a call the day before Thanksgiving telling me that AAA would no longer pay for my rental and I would have to pay for it until my truck was complete. I called AAA and spoke with 2 different managers. Both told me that this happens all the time and if I wanted to keep my rental car until my truck was done I would have to pay for it. I am sure they recommended that shop for a reason but it is to benefit their company and not their customer. The one manager had the nerve to tell me that I have another car on my policy so I can return the rental and I wouldn't have to pay for it for another week or until my truck was done. The managers were smug and didn't care that the place told me to go to took over a month to complete the work. I will be switching insurance companies for sure.

Recently switched to AAA so I do not have much to say about their services at this time. I did like the representative that signed me up for both home and car insurance and for the higher limits on the cars their prices were more reasonable by approximately $400 a year over the company I had for 2 prior years. To this date at age 77 I have ever had a chargeable accident or violation ticket. I do believe all these years of driving with a clean record should be considered by any insurance company. I like also that AAA has local agents and service centers.

Have been with AAA for more than 18 years. They service kept degrading over the years. Specially when it comes to file for a claim where other party is not involved, they will never come to your rescue. They will abandon the customer no matter how loyal you have been. They will do anything to decline a claim no matter how small it is. Had terrible few experiences with them. They purposely will delay the claim and then deny it after a long wait. Finally I decided to go with a other insurance company that are not only less expensive than AAA but also more willing to work with me. I would recommend not to use AAA insurance at all. Horrible experience! Stay away from AAA.

Like many, I went online to search for different auto insurance rates. After getting a quote from AAA, I received SPAM emails from Discover, Lending Tree, Mutual of Omaha. As well as, phone calls (from Maryland & Indiana) from salesmen wanting to 'discuss my application'. Wait a minute, when I went to the AAA website, I thought I was getting a simple, anonymous, online quote. I am very disappointed in that AAA shared my number and email to the marketing loops. Be prepared for SPAM if you go online to AAA.

I am constantly receiving emails to request a quote for auto insurance and they will send you a $10 gift card.... Dunkin Donuts, Hannaford.... So I finally did it, figuring, which I found out, no one can beat my insurance rate.... So I have been waiting for this, after their 4-6 weeks, which turned out to be around Sept. 10---- I started contacting people, I will not name names----yet... And am continually get the runaround.... Contact my supervisor, sure when her email bounces back that there is no such person! This AAA is Northern New England....

Terrible company. Absolutely no respect for loyalty. This company has thrown its ethics far, far out of the window. I've been with AAA for 18 years; my car is getting older every year, I've had no speeding tickets or accidents in 5 years, my credit score is over 800 and my car is not parked out on a road. Yet in saying all of this they decide to raise my simple liability policy by $101 a year.

I contacted AAA because of how they treated an accident I was previously involved and it was very happy about that treatment. However, after going through the process and they had increased my insurance costs because they have me down as a different model than I actually have. After providing proof that they were incorrect about classifying my car, they basically told me I could have the insurance but I have to pay for insurance on a vehicle I do not own. They told me they classify my vehicle based on the Vin number, but when I pointed out that my current insurance company has a different model than them they still didn't care. The model of car they are telling me I have versus a model car I actually have is about $7000 difference.

We have been with them for 19 years and they are not helping us with this pandemic or with how good of a driver we are or senior discounts. They don’t offer nothing so they are not trying to keep their customers happy. They act like they just don’t care. They charge people for having to pay your monthly bill. Wow so sad!!!

I have been a member of AAA since 2002 and have never been treated so bad as I have in the last couple of days. In October of 2019 I had a bad battery and purchased one from AAA. Again I have had battery problems again and was told my battery was under warranty. The first time a truck came out they did not have the right battery on the truck. We were told to call the next day and a truck would have my battery. When we called the next day the AAA rep told us to call the original company to see if they had the right battery and then call AAA back to set up service. We insisted AAA do the followup and then set up service. The second time the truck came, again no battery. We are told we have to call again the next day for service. I do not think I will renew my membership based on treatment received. Please note there is no place in AAA to file a complaint when a customer is treated the way we were!

I got car insurance through AAA rep Michelle P. on 7/28/20. She insisted I provide my checking account info, which I did. Later called the 800 number and canceled the direct debit and opted to receive a paper bill. Received a paper bill for $63.91 due 8/29/20. Do to non-responsiveness from Michelle regarding also getting homeowner's insurance, I canceled the car insurance on 8/23. On 8/26/20, AAA stole $177.65 from my checking account.