AAA Auto Insurance Reviews

I have pay AAA for 14 years, have my house and car insured by this company this long. Well the last two weeks I try to have someone return my call, left several messages and was NOT able to have my problem solved. I finally decide to call no stop until someone answer. Well they did, but keep transferring me to Texas, them From Texas to California, and both places the most rude employees answer the phone. A loser guy in Texas when I ask his name start screaming asking me why I was swearing. I said to him, "I ask your name," he keep repeating over and over why I was swearing. Is like I was talking to a mad man.

I have never been treated so disrespectfully from an Insurance Company as I have from AAA. Tried to get quotes for car and home insurance... Simple process right? WRONG! In an hour my quote went up three times. I called back to ask additional questions.. The agents don't answer the phone or even bother to return phone call. Have been waiting days now. I was also told to get homeowners insurance it was mandatory I take earthquake insurance... Found out that is not true. Would NEVER work with a company when their agents lie to customers. Very disappointed with AAA.... Will never do business with them. The agents who represent this company are losing them business.

So, I’ve been with AAA for almost 2 years. I feel like I’ve wasted money with them completely. I was in an accident a year ago and they basically lied to me about my coverage but I blew it off. Now, I have an issue with vandalism in my home and they’re treating me as if I’m in the wrong. I would definitely not recommend doing business with them, they’ll take your money and expect you to pay on time but the minute you actually need them, you’ll be treated like trash.

Thursday afternoon I called AAA because my car wouldn't start and the serviceman, Jason **, was sent to help me. He was incredibly helpful, kind, friendly, and knowledgeable. He's a credit to your company. Thank you!

I have had AAA for 7-8 years. Only used it for locking keys in car and 2 jumps when I had to get a new battery. I added 100 upgraded to the AAA Plus when I was taking a trip so I had them draft the fee to upgrade. My membership does not expire until 8-15 and they drafted 91 dollars out of my checking. The membership fee is 67.00 according to their site. I am elderly and on SS which goes in my account the 3rd of each month. So needless to say there was NO extra money there. I called AAA and no supervisor would talk to me and Friday was as soon as I could get it back. Do yourself a favor and get roadside assistance with your car Insurance so you don't have strangers' hands in your finances.

My car insurance expired a week ago. I called them to make sure I cancelled everything. The lady who picked up my call promised that I had everything cancelled, but they still charged me for next month. So I called them again asking why, the lady was literally yelled at me said "I don't know what happened alright." Not with this attitude, will not recommend this to anyone in my life.

The time my husband and I spent with this auto insurance was the worst ever!!! Nobody seems to know what they are doing. We would get letter after letter from them that was computer generated. We have get driving records and yet the insurance just keeps going up every 6 months at renewal. This time we dropped them for another agency and could not be happier. The new company's insurance is way lower for the same coverage!!!! Think twice before getting AAA auto.

I cancel my auto insurance with AAA already 6 months ago, they still own me $140. I called them more than 10 times everytime I have to explain all over everything and waste 15 minutes talking, they always promise to send me the check with my money but they never do, I called my agent and she also told me that she contacted the main office for that issue and I'm still waiting.

My car was sideswiped while parked on a downtown street. The entire passenger side was damaged, including the front tire and wheel. AAA had my car towed 10 days ago. The only communication I received was from claims asking for the car title. Since then I have heard nothing - nothing about the disposition of my case, including whether the car will be repaired or totaled. When I sent the car title and asked for my e-mail to be acknowledged I heard nothing in return. When I called customer service I was told that customer service cannot resolve problems with claims.

No real people to talk with. I do not want to leave message when I need help. I do not want someone to call me when they get time. I dropped your service when I had it due to no service. I knew when I found you had no local service I was in trouble.

Great price for the market, full coverage, but debited my checking account for a policy renewal today I never authorized from states away. After I moved, I got Progressive. Still hassling with AAA and my bank at this very moment about a policy I never signed up for.

My husband and I are AAA members for many years including auto insurance. Due to this guy (Willy **) we will only buy the towing service members card NEVER auto insurance from AAA again. AAA is not the only insurance or cheaper in this country. The person who help us yesterday at this location was very ruded, intrusived, and calling my husband a LIAR straight out. We went there to get the towing member cards, then he started asking all kinds of questions for the Auto Insurance. We told him we are NOT interesting to get the Auto Insurance and will never buy it from AAA again but he kept asking all the information to add into his computer. He will NOT stop. Kept asking over and over on personal questions even we told him to stop. Very very intrusived and ruded.

I have had my home and autos insured by AAA for over 10 years. I had a need to file an auto claim and got absolutely no service or help with my claim. During the process of trying to figure out why they would not cover me, it was easiest for the claim center to say sorry and goodbye, no compassion or empathy at all! As it turns out, my agent left AAA awhile ago and they moved offices in Orem, Utah and I wasn't notified. Unaware, I kept paying premiums, and had no idea AAA didn't value me as a customer until I was hit by a DUI person. Shame on AAA. I have my house, six cars, camper and ATV's insured with AAA as it turns out, the only thin not fully covered is my daily driver - go figure. I recommend that persons not use AAA insurance company. I am moving my home and auto policies from AAA.

Awful customer service, sales representatives are uneducated on plans and procedures. We were not able to get any help and had to pay an additional $50 because of THEIR MISTAKE. I will never use this service again!!!

They will find a way or loophole in policy to get out of paying for any damages after accidents. Worst mistake in life was to choose AAA. Stuck me with 5,000 bill and AAA paid nothing. This company makes me sick. Do not trust them. Ever.

June -- 2019 RE: Claim #**. As I sit here on my birthday it's now officially been three months, to the day, that have passed since I have been without a car as a result of a crash that has resulted in my vehicle being totaled, and frankly I cannot continue to be without a car as that is my sole means of income and had I not been able to support myself in the time being with savings and other means, I would have been in a desperate position for anything I could take to get another car, which is exactly what my insurance adjuster, Mrs. Denise ---- [AAA Auto insurance Claims Service Representative ----. Office: Phone Number: (310) 217-5291 Fax: (714) 754-2884] is showing more and more to be driving me towards.

My wife wrecked my work vehicle, totaling it. It took a week and a half for the adjuster to get to look at my vehicle. Well they totaled it, they sent a Power of Attorney paper over so they could switch the title. The vehicle was in my wife's name, and the policy in mine. They were told multiple times the vehicle was in my wife's name, they sent the POA in my name, I told them it was wrong, they would not email or fax a corrected one over. I had to go get my signature Notarized knowing the whole thing was a waste of time. The next day AAA sends a correct POA over, they towed the vehicle and my lien holder has yet to receive the check, and they add interest every day. AAA is just plain **, I am switching back to State Farm for my car and home insurance.

Back in Dec 2018 I went in to get an International Drivers Permit to drive in Japan. The woman at the counter accidentally wrote on the document Feb 2018 as the start date of my trip instead of Feb 2019 as it should have been. I watched her do this and told her she wrote the wrong date, so she crossed it out and wrote 2019. When I mentioned that I thought that may be a problem she assured me there was an electronic copy that the Japanese authorities could reference. I was hesitant but she was confident there would be no problems.

One year ago my vehicle was totaled while parked on the street, while covered under AAA auto insurance. I then proceeded to purchase a new vehicle. When I was on the phone with a AAA agent, she told me I would need to pay full coverage for both my totaled vehicle and my new vehicle, which I argued. Once off the phone, I was e-mailed a declaration page stating my coverage ended on May 2019. I called AAA today to renew my insurance, to which they let me know I had NO AUTO INSURANCE for a full year. Apparently I had an outstanding payment of $400 on my auto insurance policy to which I had paid $1,800. AAA did not e-mail or call me to let me know that my insurance was cancelled. I have trouble getting mail at my home as I live in an apartment, so I did not see the notification that I was not insured.

I wanted to understand my coverage, so gave the woman on the phone a scenario so I she could help me understand. The scenario was: "I accidentally hit someone on a bike and they end up in the hospital. How much of their hospital bill is covered?" She couldn't answer this simple question, and kept talking about vehicle damage and avoiding the answer. I called back and asked a second person, and again, they couldn't answer either. Imagine if the scenario was real! I've been paying $224/mo and can't get any answers so I decided to switch to USAA. When I called to switch, AAA said there was a $288 cancellation fee! They try to trap clients into sticking with poor service and vague terms by charging them to leave. Unreal. It was worth my $288 to leave, as I'm still not even sure what I paid for to begin with.

#1. I have belonged to AAA on the east & west coast for 60 years, yet I'm only given credit for 28 of those years now that I'm living in Southern California. When I joined in '59 in PA this was a national organization and no one ever mentioned through all my moves that the years would not be "bridged" due to CA being a separate organization until I moved to CA in 2016. I have always been treated fairly and loved the membership all those years in CT and PA and have given both my children memberships for a combination of 60+ years. I also have my condo insurance and my son bundled in with my plan. When I addressed this to a person locally in CA-AAA and written letter to CA-AAA HQ, their attitude was polite but apathetic.

On May 10 my car was hit by one their insurance member in front of my house. Claim number is **. I had been calling and emailing the adjuster. She always tells me, we need talk the our insurance member. This is not acceptable. My car was parked in front of my house. I feel like this people don’t want to pay for the damages of my car. Worse insurance company ever..

My recent experience with the AAA in Farmington Utah was lacking customer service, rather it was unacceptable. First off training needs improvement on policy and procedures, this needs to be consistent information. I received answers to questions that conflicted with each other (central call center vs a branch). I called the Farmington store phone number twice, both times to be rerouted to their central call center. Why I wasn't able to connect directly to the branch is beyond me. Why have a number if you aren't gong to answer it. I asked my questions, got the answers which I found out later were incorrect AFTER driving to the Farmington branch. I was told by Tiffani ** that she couldn't take our pictures or print them (I had them digitally) because we are not AAA members. I will need to find someplace else to have them printed and come back.

Good customer service and responsive to members all the way up to the top executive. Recent email to CEO was responded to within a few days which reflects that the company does listen to its members/customers.

I called to request information to see if the cost of a rental car was covered when I punctured a tire and had to have a rental for 4 days. AAA did not inform me they were filing a claim because of my call and now I have an accident listed on my records and it is affecting getting good rates!!! This is absolutely unacceptable and I can't seem to get it solved!!! AAA has been no help with getting this taken off. I did not file a claim or use my insurance. However, they filed one for me asking questions!!!!

When I move my car and home insurance from Liberty to AAA at the middle of an insurance term and I already paid for next several month to Liberty and I hope to start my insurance in AAA at the end of the term. While the clerk in AAA push me move to AAA immediately and she promised that she will contact Liberty to get my money back. But later on, she did nothing and I was double charge for several months.

I was told after I paid my renewal fee that my coverage was dropped due to "too many usages." I was issued a refund and told my suspension was indefinitely. Well apparently there is a limit to how many times you can use the services. I don't understand as to why this isn't listed or stated in any of your advertisements, or websites. I used the services because I purchased them. I have been a member for over six consecutive years, and some years did not even utilize the services. So now that I utilize the services I am told I can no longer be a member. This is very disappointing. AAA DOES NOT HAVE THE CUSTOMERS BEST INTEREST AT HEART. It saddens me to know that this is what happens to customers who utilize their coverage more than once in one calendar year.

Original premium for 5 vehicles & 5 good drivers for 1 year is $5006, and $45 finance charge for 8 months with 10 months installment, total $5366. Called to remove 1 vehicle, and it will cost me an additional $84 a year, thus new total $5450 for 4 vehicles & 5 drivers. What the heck? What kind of auto insurance is AAA selling? It will cost me $756 to cancel the policy. I will probably cancel this policy even if I have to pay the penalty. It will cost me less to go with another company with paying AAA penalty, and same coverage. BEWARE of AAA AUTO INSURANCE.

When we added our teen driver, who has his own car to our auto insurance policy, AAA increased the premiums on ALL our vehicles even though he has his own car and doesn't drive the others. He is not listed as a secondary driver on the other cars either. We switched insurance companies and the new insurance company only charges for the car he drives. We are saving $3,000 a year by switching and keeping the same level of coverage. Calling AAA to stop the overcharging didn't help. Terrible experience with AAA. My experience was they are only interested in collecting your money.

I went in to do a bundle with my cars and homeowner insurance. They called me and told me that I couldn't have homeowner insurance because I live too close to a store and that my house was a risk to be insured by the homeowners insurance therefore I did not apply for any of the above. This is terrible for them saying that they're in an Insurance Company business my house is at risk being close to the store and they can't take that risk. What a joke. I have State Farm Insurance and they covered my house.

I’ve been dealing with AAA claims now for almost 90 days for a car accident caused by one of their insured drivers. It was such a horrible experience that I had to file a complaint to get the AAA adjusters to do their job! They have been and still continue to do everything in their power to make sure I don’t get what’s owed to me on an accident that they are liable for. The adjusters are awful - one even called me Mr. in an email response, after I’d repeatedly spoken with her in the phone, knowing I’m a female and the mother of the driver whose car was totaled. So awful. I would NEVER recommend AAA Auto to anyone and am horrified at how unfair they treat people! And, it was a small dollar accident with only minor injuries - can’t imagine what we would have had to deal with were it a major ordeal! Ughh! Steer clear all! And if you’re in an accident caused by a AAA insured driver, plan to get raked over the coals!

Worst possible experience with the claims department the adjusters are not interested in helping their customers. Very careless attitude. If you are paying for a policy's you should not have to be calling the adjusters so they can do their job. Left a message for the adjuster Jeanette did not hear back in over a week. Had to make another call and spoke to a different representative that clearly did not care about my claim or concerns either. My car was hit by a car that had no insurance and the police report stated that.

I was a insured with AAA for 30 years. I was due to renew my policy and my premium increase extremely high. I had 3 not at fault accidents-rear ended in 15 months. The last accident I was rear ended by uninsured drunk driver. AAA Investigator was very rude. I always felt he felt I was at fault. Having my 10 yr old daughter why would I want to be in accident and risk my life and my daughters? I ended up having to seek an attorney against my own insurance. Otherwise the medical bills wouldn't of been covered. I even had added extra coverage for uninsured motorist. Didn't understand why I had to go through so much stress & anxiety with my own insurance- very disappointed!

I call them, at the first stage, they said my monthly payment is $120, then few days later, they called back and said the payment went up $150. After I cancelled the service. They still required me to provide proof of new auto insurance policy and tried to charge me the fee after I cancelled.

Was in an auto accident where a lady ran in front of me, I hit a bridge column and damaged my vehicle. Elliot from AAA was not only concerned about my well being but he also went above and beyond for me! I am forever grateful and blessed to be a consumer of this Insurance company. Highly recommend!

On September 2018, I had a pipe burst destroying the first floor in my house, which includes half bathroom, kitchen, living room, entrance, hallway, coat closet. I received less than 15k to replace flooring, cabinets, drywall, paint, etc. Not to mention I was told the house is livable without a kitchen. I have four young kids in the house. It is now April and I still have no resolution. My insurance however went up. I should have gotten living expenses to live in a functional home. Furniture that was damaged should have been replaced. THEY ARE THE WORSE INSURANCE. I WILL NEVER USE THEM AGAIN.

My home was broken into last week and one of my car fobs was stolen. Since the fob contains a physical key blade, I requested that my car be re-keyed so that the person who stole my key did not return and take my car or have the ability to enter my car and then find out it would not start. I'm sure this would upset the person and thus cause them to vandalize the car.

The person that "enrolled" me was nice, but he left the company. The next person that took over my account, well, nice, but I felt like I had to train him on updating my policy. I called to remove my old car and add a new one. A week later since I still had no policy card or verification to pay my taxes with. I called again, and he saw that it didn't go through, and had just added a car, and not removed one. We got that straight, and so I stayed on the phone to make sure he sent it to me (He said it was the fault of the software that it did not get updated).

I highly recommend using another glass provider. AAA Auto Glass installed a cheap and defective piece of glass on my truck which promptly cracked. Technicians claim was new damage, but not accurate at all. I would strongly encourage anyone reading this review to select another provider for glass replacement. Simply not worth the $300 to pursue this issue any further. Horrible.

This is my first time that I’ve called AAA for help, and the outcome was extremely disappointing from renowned company like AAA Insurance! On March 25, 2019, during my usual morning ride to the office, my car was rear-ended on Montague Expressway, Santa Clara County, California. This is a 3-car-collision. Mine was the first car (Toyota Prius) which was hit at the back by the second car (Honda Accord) which was hit at the back by the third car (Mercedez).

Unless you go to page to compare memberships, nowhere or way else are you informed or made aware there are only 4 roadside service calls per year. This is especially a problem when not aware and recent purchase of Subaru Outback 2016 has issues with battery drain having insufficient 350 CCA battery as standard, thus use up those 4 roadside assistance. Then they send "prorated" upgrade offer with no mention of roadside assistance limited to 4 per year and/ you reached that limited.... So pay more for no ability to use the extra tow miles or free gasoline. Said once you have used all 4 roadside assistance unknowingly.... on blipping jumpstarts for buyer beware issue of insufficient battery CCA in Subaru Outbacks keyless drain. To go to drive-in would sufficiently drain battery requiring a jumpstart at completion of movie!

The WORST insurance company and/or business I have ever experienced in my life! Zero stars. They are screwing us on the repairs to our vehicle After one of their members almost killed my fiancee and daughter in a head on collision. Had to call and email for days before they would even try to get us a rental car. The agent and the supervisor would not return any of our messages. Finally had to contact customer service to talk to them, and when I did "Jared" was a total narcissistic **. He talked to us like we were below him and tried to tell me we had to use their authorized body shop. Texas state law says I can have my car repaired wherever I want. The man completely lied to us. Great ethics and professionalism.

I usually never write bad reviews but AAA division here in IL has shown me the worst customer management process and I now I truly understand why we rely on first hand reviews and not blindly follow a big name company. Stay away from this company, I remained patient for more than 6 months and escalated my case up to the manager, some things are embedded in the company culture itself and can never be changed.

I have been a AAA member since 1979 and have used the agency for the last 4 years. At present, I have an auto policy with Safeco Insurance. I decided to shop around as the premium went up more than usual. I was told that AAA Insurance was their best quote. I did not accept the quote and started to call other companies. I received a better quote from Travelers when I called them. I then found out that AAA Insurance Agency also represents Travelers and never quoted me the price from them. They are trying to get their customers to buy AAA Insurance even when they are not the cheapest.

My car was hit by a car whose driver had AAA car insurance. This was the worst customer service I have ever dealt with. They kept canceling the rental car on me. I also had to call daily from my job screaming and crying as no one wanted to do their job. (Very frustrating and I would speak to supervisor after supervisor). The accident happened in October and was not resolved until the end of January. They were a complete nightmare to deal with and it wasn’t even my fault. I was also out of $200 of my own money in rental car fees in the end as they refused to cover it and said I would have to take the lady who hit me to court if I wanted my money back.

I was on the freeway on a turn and I struck a box that was on the freeway that I could not avoid because I had a jersey barrier on one side and cars on the other. Needless to say I had major front end damage. Unbeknownst to me the claim rep deemed me at fault. I have been trying to get an explanation from the claims rep but he doesn’t return phone calls. Instead he had another claims rep call me and she told me that I would need to talk to the original claims rep. It’s been over three months now. I was never rude to them. Nobody seems to care at AAA.

We filed a water damage claim for our motorhome in November 2018, denied the claim that they are not responsible for water seepage and that we are responsible. They try to run around to avoid paying us. We've been with them for years for our auto, home, life and auto club. They force us to be a member of the auto club or they will cancel our auto insurance, no choice for us. I will not recommend AAA to others looking for auto insurance. We thought they are reputable ins. but no. They raise your premiums without notice.

My vehicle was damaged during working hours while I was inside. Work will not allow us to come outside. Bumper and fender was damaged and I am being told that I need to do 2 claims. It is really frustrating and am really an unsatisfied customer. There is no way I should have to pay my deductible 2 times for something I had no control over. Keep trying to call but they will not answer nor give me a call back. Keep calling 248-423-6327 and straight to voicemail. I suggest you take your business with other insurance companies as this one is becoming a headache after I have been with them for years. Very unhappy customer.

Very displeased with this. First. They require you get a membership if you even want insurance. Which costs 80$ per year. They then justify it by offering road services. Not everyone wants your membership/road services so please stop justifying it. Then, I moved less than TWO miles from where I used to live. I updated my address over the phone and my insurance rate skyrocketed almost $100 a month just like that. My favorite is that the representatives love to say they're "non-profit" meanwhile they have a yearly bill within a yearly bill (membership fees). Price increases within a policy. If you want to offer roadside services, then offer it, but don't make everyone that wants to be with your company required to have it. Sounds like an extra way to take our money. In all the years I have been with you, I may have used your roadside services ONCE. It makes more sense to just pay a toy truck for the event rather than give you 80$ a year. I feel ripped off.

Called in at 11:30, was told 90 minutes, the first two companies AAA tried to pawn the tow off on, said they couldn't do it, so I sat there on the side of the road, with no bathroom, and a fading cell phone battery. After 4 hours, I gave up and called a real professional tow company. Funny thing is I just had upgraded to premiere level member. Been a member since 2013... I will be cancelling and soon. After telling my car club my experience, it raised a few eyebrows, as most of us have kids and loved ones we purchase AAA for. Well I'm done wasting my monies on a company who doesn't fulfill their salesperson's promises and guarantees. Triple AAA gave me a secure feeling, not anymore.

Our car broke down with my husband and 3 months baby, they made us wait for more than 5 hours giving numerous excuses at 50 degree weather with an infant and nothing open to shelters us. They kept saying they are on their way. Do yourself a favor and don’t do business with them. Their lack of empathy and common sense is shocking! Poor customer service and zero problem solving. Least say work ethic.

We called AAA for a tow after our car had mechanical problems after 7:00 pm, it was a nightmare. Agent told us they were short on driving working during the weekend and would look at getting us help. Waited and waited no callback, so called AAA again using the reference number provided and was told they had cancelled our request!!! So had to place new request and they were to call back...waited and waited. Finally a call from tow person and stated it would be another hour and a half as he was 60 miles away. We spent 6 hours waiting in our car for help and made it finally back home at 6 am, the most crazy night ever. AAA is up for renewal. It's a no brainer. We are not renewing, the point in roadside assistance is to be there when needed!!! Service must have changed over the years as my parents were members for 45+ years and never had this type of service. Very sad!!!

I have been with AAA for several years now and for the most part I have been happy with them, however, in 2016 I called for AAA roadside assistance and waited 3 hours... No one showed up. Finally the state of Nebraska stopped and helped me. When AAA called to ask how the service was I told the lady no one ever showed up except for Nebraska and she said, "Well I am glad you got going again" and hung up on me. AAA has exhibited extremely poor customer service. I have a renewal due Jan 5th so I went to see my agent as I had a rate increase and several things were input into their system incorrectly regarding my policy.

I have had AAA for my whole life. 42 years they were great. When I was hit by a hit and run great service for that. Why I'm giving them 1 star is that my youngest daughter is 17 and not driving. Yet AAA said they sent me a letter to put her on my insurance. I never received the letter. Next thing I received a check from them. They canceled my insurance without telling me cause I didn't return a letter I never received. When I called them they sent me the letter by email. I signed it and send it back same way. I called them back a week later and they still haven't done anything. They are waiting for the underwriter to do something so they cancel my insurance for a daughter that is not driving yet.

They are in it only for the money. I missed a payment in October due to not updating my bank info. They canceled my insurance. Once I realized what happened, I called in to make the payment. Instead of reinstating the policy I had, the agent opened up a new policy. 28 days later I found out I would save $100 a month more if I went through my credit union for insurance. I called in to cancel the policy with AAA and now I have to pay $200 since I had the policy for less than a year, even though I had been with them for 5 years. When I tried to talk to a supervisor they just said: "sorry there's nothing we could do". To top it off the original policy went to collections and dinged my credit.

My car was flooded during high tide. Electrical issues. Got car fixed. They say they won't cover. I have had 1 conversation with the company at the beginning of process in November. Their denial letter was written before they received repair info. Was received from d by them. Worst insurance ever.

What a rough 24 hours! Last night my truck was broken into. I was robbed of most all of my belongings. Which happened to be a lot since I traveled to Louisville for my great nephew's wedding! Today I attempt to drive home (a 3 hour drive) and as I am nearing 65 south my truck alerts me that I am losing air pressure in my driver side front tire. So I skip getting on 65 and go to the next exit in Fairdale in National Turnpike and pull into a Marathon/Circle K and as I pull up to air pumps tire is deflating rapidly. I call Triple A and they send a man out. He is not very positive and says he can not change my tire on ice. I told him if he will put some air in my tire I will move to a better a spot. I get to a dry spot and he says he does not know if his jack will get my truck up high enough to put the spare on. I am feeling a bit overwhelmed.

Legendary service my **. I got into an accident. My car is totaled. I got hurt and yes I have full coverage. I tried to get a rental from them. They are refusing to give me a rental so I can get to a doctor. When I got my full coverage I assumed that meant everything. I was never told if you get into an accident you need to have extra coverage to cover a rental. They are hindering my medical care. Where I live there are no taxis no bus service no Uber. I have no neighbors who can help me. I should not have to try and depend on other people to drive me around even if I had that option and I don't. I was supposed to go to the hospital and get x rays. I can't. If I was to call a taxi from another town that has one it would cost me 160 dollars to get there and back.

I have been a AAA member for over 30 years and have used them as my home and auto insurance provider for 8 years. The last two years I have seen crazy rate hikes for no reason. My husband and I have no tickets or accidents and our rate has increased from $2225 for our vehicles to $2688 for absolutely no reason than "the normal rate hike %". I have had to speak with 4 representatives in order to try and switch up my coverage to lower that cost and it has been extremely frustrating and time consuming with not great results. I should just throw in the towel and change insurance companies once and for all. Do your research and if anything seems off, run.

I was initially involved in an accident that was not my fault. AAA got me into a rental - they deal with Hertz, that’s where I went. While in the Hertz rental I hit a deer... Called AAA as they are my insurance co. 2 months later, Hertz is calling me asking me where their car is, it’s overdue. I owe them over $2,000 for towing & storage fees. Now, the adjuster from the original incident calls to say my car is fixed. It was “fixed” and given back with the check engine light on. All around the most horrendous experience I’ve ever had with an insurance company.

I've been with AAA for 10 years. I have 2 cars that's insured with them. One car is 12 years old and the other 3 yrs. old. I'm supposed to get a discount for mature driver, multiple cars & good driving record but my insurance goes up every year. Every year the older car is vandalized. Thieves broke the passenger window one time, another time the trunk glass was broken into. Last year there was a hole from the Napa fire on top of the car's roof. One time I was hit from behind while driving on the freeway. These problems did not happen on the place where I live. I noticed that my insurance is high due to my many claims even though none of them were my fault. Isn't that what insurance is for? I talked to an agent but they were not helpful. They say the same thing every time like 'gas is expensive and we have a lot of expenses'.

If you are a ** male please beware of AAA corrupt and racist business practices from the Mexican females in the claims department. If a Mexican, anchor baby or ** female hits your car, they will blame it on YOU and put it on your driving record regardless, if they are out a $1. Also, they coerce you into filing a claim against yourself, then a year or two later, they put it on your driving record and then cancel your insurance. This disgusting racist Mexican feminazi labeled me a ** Trump supporter over the phone and I am NOT A REGISTERED VOTER.

We have had AAA for over 40 years and we have our auto policy and homeowners insurance through them. It cost a bit more than other carriers, but you get more bang for your buck. Also, in Arizona there is not a deductible for glass breakage.

I was quoted auto insurance at a very reasonable rate. The agent is new. I could hear someone coaching her. I read reviews and even though there are terrible reviews with AAA, I went against my better judgment and took the policy because of the savings. 4 days after I accepted AAA auto insurance and canceled my previous insurance, I got a call that I was misquoted and actually owe more money IF I want to keep the policy. After speaking with a supervisor, it does not matter that it is NOT my fault! If I want their insurance, pay up! You should go somewhere else. I have made a huge mistake!

We switched to AAA in May 2018 after being given a quote for Auto and Home insurance. It was a decent quote due to the multiple policy discount. We signed the contract and paid for the auto insurance for a year. Since AAA needed to have a home inspection done before they could provide us the home insurance, they said to pay the premium (higher rate due to single policy) until the underwriters sign off on the home insurance. After multiple phone calls and meeting with the agents, finally got a home inspector to visit after 2 months. After that no response from AAA.

I have been with AAA for 8 years with FULL coverage on two cars. The only claims during that time was for cracked windshields. The totally ridiculous steps that they put me through trying to explain how, when, why and where a windshield started cracking irritated me to no end. I emailed and postal mailed my complaint to their CEO and never received a response. I imagine that a real accident claim would be a NIGHTMARE!

My car was hit in a parking lot of the Methodist Hospital by someone. A nice person watching the truck damaging my car took the picture of the truck and left a note on my windshield with her contact information. I submitted the pictures of the truck to the AAA for claim and repair. My claims service representative is Kenyada ** who initially could not trace the person with the truck information and then the other person refused to provide his insurance information. For several weeks I keep struggling to repair my car but Kenyada told me that, "Either you pay $250 deductible and we will repair the car under uninsured driver or resolve it with the person who hit your car directly." The other person initially refused that he was not involved in that accident and afterwards agreed and refused to provide his insurance details.

Two and half hours to GET someone to jump start my car. Three weeks ago, it took two hours. Poor towing company that they chose to service their name, and reputation. Who has two and half hours to wait? I had to call them to see what their problem was. So mad. Will not renew my membership.

I was hit by a AAA insured member and both he and AAA immediately took full responsibility for the accident. My husband and I took initiative to get things settled quickly as we did not want to hang in limbo as this was adjusted and addressed. At the time I was hit, I was three months pregnant yet thankfully did not experience any injuries other than anxiety for the health of my baby. We did not push charges or flaunt the fact that I am pregnant over the member’s head or AAA’s head as leverage.

I been member of AAA for over 20 years. I finally decided to purchase car and home insurance from them. I had the car insurance for a year. When it was time for renewal, they decided to increase my premium dramatically. I shopped for different insurance company and switched over. I called to notify them with the change. They told me to let it expire and I will be done. One month later they send me a bill for over $400 claiming they added services for my plan one month prior to renewal. I called them and told them I have never requested these added services and they never billed me for it. They insisted that since they added them I have to pay it even if not requested. They refuse to reverse. Horrible horrible company - stay away.

Bought a car back in July. Called. Added car to my policy. Payment went up by 19.00 a month then later in Nov received a bill in the mail for over double my monthly payment even with the multi policy discount. I called to inquire and was told no matter what I was saying the bill was due and needed to be paid. I asked to speak with a manager who also was just as rude talking in circles and finally saying the reason for this high bill was because they just now added my second car to my policy (yes the car I added back in July).

This company is just like any other big business. Their only concern is their bottom line. How much money they can keep and get from Mr. and Mrs. Penny Pincher. I was in a car accident (rear ended) which resulted in me getting whiplash. Not a major personal injury but an injury nonetheless that cost me over a thousand dollars and three months in a back and neck brace where I was limited in my activities (including activities with my three young children).

I have been a member of AAA starting in 1980. They are NOT the same service company they were. At 1:30 one of my new tires had a blowout. They told me it would be 3.5 hours before they could send someone. After 4 hours a tow truck came. We did not get 5 miles when that tow truck broke down with my truck on it. I called AAA and they told me it would be at least another 3.5 hours for another tow truck. My story is about the same as the other ones on this site. What I did not read is why these long waits?

On Feb 19 2018, we drove our car back from the car dealer to our apartment after they fixed the fuel pump problem and parked it in the parking lot. But we found our car still needed to repair the timing chain and replace the speed sensors. In order not to damage our car’s timing chain by driving, we called AAA to tow it to the dealer on Feb 20 2018. However the towing guy made a mistake when he tried to tow our car to the slope platform of his truck. Because he did not hold the car by the winch hook firmly, it fell off from my car and my car rolled backward from the slope platform. My car was damaged badly and it almost hit my husband and left our newborn baby without dad. Surprisingly, AAA denies the damages. And the towing person even did not say "Sorry" to my husband after almost killed him but put the damaged part onto my car to hide his damages.

What happened to good old AAA in taking care of claims? Used to be same day service. Now there is an endless number of hoops to jump through. Numerous questions in initially filing the complaint. Then it is passed off to an adjuster who responds with an email to call. My call is still unanswered. This is terrible service. I haven't seen a live body yet after three days of this endless process. By the way claim number **. Please note that there are fewer individuals in the United States than that number. Just another sign of their inefficiency.

My husband & I are 69 years old. Our last province infraction was not stopping at a stop sign in 2003. My husband works 2 miles from our home, & only works 4 days a week. I am retired, & disabled. I drive 24 miles round trip, once a week food shop. We just got a new bill for $1,234.19 for 6 months! We have full coverage on one 2017 car, & just liability, on a 2003 Ford Ranger. I'm looking for a new ins. co.

When getting a quote on auto insurance the agent wanted to include home. He was told that when it came due to renew if he was reasonable we could. He quoted car and I made down payment. Issues began 3 weeks later when he wants a inspector to look at home. No time was agreeable. The agent said that car insurance was going up. My mortgage company sent me a letter saying that they paid AAA for home insurance and now I have two policies and my escrow was going to be bad. I called to talk to AAA and was told that if I refuse to have home inspection the policy would cancel. I received refund. Called about car insurance and was told it was going up seven hundred. I cancelled. Now comes kicker. Month later I get bill for 150. I called and was told they didn't care. Pay or they will file report with credit bureau. Beware. Very dishonest employees and very rude and uncaring.

DO NOT choose AAA for car insurance! They gave me quotes based upon a multi policy discount and never informed me and when I didn't choose them for my homeowner's policy, they jacked my rates up after I had already switched to them. So I went back to GEICO and had to start a new policy which is $550 more a year more than my previous policy. I loathe the day I gave AAA the chance at my business. And the manager at the South Austin branch had the nerve to talk over me and talk down to me when I expressed my displeasure with them.

2012 I bought Homeowners and auto Insurance for the Owasso, OK area. I ended it 4 years later this August 2018 attempting my first wind and hail claim. The outcome was not good, but more so the Agent always put me off to the 800 number and returned calls very badly or not at all. They say buy from local agents for service but I did better for years from an 800 number with Hartford than I did with this Tulsa Agent and firm. AAA is very very bad on claims so even if premiums are lower they are not worth it if they pay claims terribly when you need them in my opinion.

AAA made a data entry error on verified mileage that nearly cost us an extra $700 in annual premiums. And, here’s the shocker, the first insurance specialist “S” refused to fix it! Went into AAA Irvine Branch to find out why auto insurance policy was higher than last year. Our mileage records on repair receipts documented last year’s mileage was only about 1000 miles. However, AAA had it at 5,501 - 7,500 annual miles. How did that happen? Wrong number entered into 2017 mileage field, off by about 5000 miles: obvious typo. “S” refused to correct the error. However, nearby specialist “B” overheard, came to the rescue, and walked “S” through the procedure to correct it, and would not leave her side until it was complete. Saved us $700 on the annual premium. Shocked that AAA makes those costly errors and that “S” refused to correct it. Buyer beware! Always save you mileage verification forms.

I have had a great experience with AAA. The rates are very good and the customer service is exceptional. My agent is always prompt with any responses to inquiries and seems very honest and reliable.

Every time that I have had to contact them it has been a real hassle. When I can deal with the service without contacting it has been great for me and without any issues so that is most of the time that I have had with them.

My overall experience with insurance and with this particular company has been just fine. Haven't had any issues so far, and people I've known with similar insurance haven't run into any problems either.

They are a very useful company. Their customer and roadside assistance is extremely helpful and has saved me on numerous occasions. I think they have a great value for customers and often have great deals.

Luckily I have never had to use them for an accident of any kind so I can't really speak to their processing of claims. I can say though that I have taken advantage of the roadside assistance multiple times over dead batteries in the sub-zero winters and they have always had someone out quickly without issue. They have always been nice over the phone.

AAA Auto club does not supervise or properly train wrecker subcontractors. They do not require insurance to pay for your car damage when they wreck your car. Or your car falls off their wrecker, too bad. Simple care custody control coverage is all that is needed. Suggest you buy a plan with your Auto Carrier.

This was overall a nice company just for the fact that my insurance agent was always willing to make time to take my call or visit with me if I dropped by her office. She always answered my questions and took time to explain anything I didn't understand. The payment amount I had to pay each month has been okay, not many of us like the fact that we have to pay this stuff at all, but for what I got out of this insurance company it wasn't bad. A nice company to do business with. In future, I will probably be staying with them for a long time.

AAA is a bit pricey, but the coverage is awesome. I can talk to someone at anytime, without any effort if I have a question or need. They have offices all over the place for my convenience and the one near me even has a DMV built into it if I need to pay a registration and get a sticker right away. The claims process is easy and I do not feel like I am ever getting ripped off. It's not great value but good for peace of mind.

I have had AAA Auto Insurance for more than 10 years and I have been generally satisfied with the service I have received from the company during this time. More than anything, I've gotten a lot of value from the roadside service offered through AAA, which is unparalleled. Further, I've found the rates to be pretty competitive. That's not to mention the additional discounts I get on travel, entertainment, and dining. I take advantage of these perks at least a few times per year and have saved a fair amount of money in the process. All in all, I'm quite pleased to be a AAA member.

They are definitely not the cheapest, but they have some of the best customer service and dealing with them is hassle free. AAA members get a lot of benefits that other companies don't offer. I've taken advantage of their free towing several times and so have my family members, with no questions ask. The few times I've had to file claims they were always polite and tried to do most of the work for me, and I never felt like they were trying to rip me off. They always respond to my inquiries quickly.

Other than the fact about it being slightly on the expensive side, when I was in an accident, they took care of all the details. They called back and always let me know if I'm injured and asked if there was anything needed. You always need someone like that once you're in an accident.

My wife had recently got into an accident and AAA provided excellent service when we needed it the most. They were on top of the matter right away. I would highly recommend using them to my friends and family.

AAA has always been a company that provides good value. I had been a member of their roadside assistance for years. I decided to try their insurance. The quality and value matched their other services.

I have not had any problems with having insurance through AAA, it has always been a great experience. I never have to worry about getting a flat tire or running out of gas or locking my keys in my car. The roadside assistance is affordable and has always taken care of me in a quick manner when something like that happens. The process is always easy, too, I just have to show my card and they take care of the rest. I can even use it to have issues taken care of for friends and family that I'm with. I can go into the AAA office for things that I don't want to go to the DMV to take care of, too. Plus, my actual insurance cost is lower than anything else I've found.

AAA's customer service is always pretty quick. When I put in a claim, they are pretty responsive and keep me updated on the progress as it goes along. I have never had them give me a hassle on reporting anything or making a claim.

Do not buy AAA INS! The very reason you buy and pay for auto Ins is so you don’t have to go to court. AAA will not pay for a wreck that their policyholder is responsible for. Two CHP reports say he is 100% responsible, AAA admitted they are responsible yet I have had to file a lawsuit against the AAA policyholder (Not AAA Ins.) because the company he was paying for coverage will not pay one penny in restitution after 7 months! He is going to court by himself – think about that if you have AAA coverage - they do not pay! You're on your OWN! AAA Insurance has a company policy not to pay claims if at all possible and apparently train their “Adjustors” to deceive and lie to people who have been injured, leaving them with astronomical medical bills not being paid, destroying their credit because of corporate greed!

Ads on road service are false. Simple jump battery ends up with their contractor running my car into their truck. Contractor insurer denied coverage. Contractor lied and said damage took place when they were unloading my car from their truck. What is the difference, damage is damage. There would be no coverage if my car rolled over a pedestrian. AAA would not submit claim to their own claim department. AAA ads imply warranty, backing for their members, and ease of mine. Suggest you buy road service from your automobile insurer.

Keep in mind I AM THE VICTIM. Through no fault of my own I was struck by another car. Here is what me, the victim, has to do according to AAA. AAA Cheryl ** (**) ASKS THIS OF ME!!!

I got into a car accident. The other party was at fault. Well since I did the claim the person taking care of my claim never called me to give me any info about anything that had to do with the car accident. I was the one calling and asking. I also talked to his supervisor and different departments dealing with my claim like bodily injury because I ended up in the hospital due to being pregnant and getting hurt in the accident. To make this story short I’m the one that had to be seeking for information and dealing and negotiating with the other person insurance so piece of ** AAA that I pay almost $400 monthly. Didn’t help me at all. Now I’m overwhelm with high risk pregnancy dealing with my accident.

They won’t honor their warranties. Two years ago I had to have AAA come out and replace a battery I had purchased from them just two months after the three-year warranty was up. That was in 2016. Fast forward to 2018 and my daughter was driving my car, because I had given it to her and the battery went dead. They replaced the battery and charged her for it. It’s supposed to be a three-year warranty with 100% replacement so I called their assistance so they would reimburse her. But no, they do not warranty the battery even for one day after purchase unless you are the one driving the car and call for assistance. That means their batteries are not warrantied whatsoever. If you send your grandma out in your car and the battery goes dead she’s going to pay for it or you will. I’ll never use AAA again. My regular insurance has roadside assistance. Don’t waste your money!

On May 16 2018, my van died in a busy intersection around 4:45 p.m. I called AAA for a wrecker and was told it would be 2 to 2 1/2 hrs! I called for a police officer to came and direct traffic and he called another wrecker service that arrived in about 10 minutes. They told me to forget about AAA! I misplaced the receipt, so I haven't been reimbursed. I have terminal cancer and it was about 90 degrees that day. It has been over 90 days, so AAA probably won't refund my money. They never did reply to my online complaint. Another time, my Mustang bit the dust and I called AAA. The closest wrecker was 25 to 30 miles away. I told them to bring a flatbed wrecker so my Mustang wouldn't be scraped on the road. They sent out an old wrecker. Don't waste your money on AAA! If I need a wrecker again, I will call my own wrecker service.

On June 11, 2018 at tree fell on my vehicle. I called out AAA to make a claim. The adjuster David ** came out. The very first thing that I noticed was the tree was no longer on the vehicle. I said to him that tree was just on the vehicle. He stated that he removed it off the vehicle. Then he wanted to do a recorded statement on me. Well they never do recorded statements when filing a claim. Right then and there he was accusing me of a false claim. I wrote to Mr. ** about this situation. Mr. ** Has not yet followed up with my email. I feel very discriminated against that AAA would accuse me of these accusations. They never once went after the owner of the tree. David also told me I file for the same damages twice. It is really terrible situation when you are discriminated because of your **. Those who are looking into AAA. I will think twice about it if I were you.

I usually do not write reviews, and do not like to bad mouth anyone, but I want to warn everyone of this company. First off, AAA acts as a broker to other auto insurance companies, at least that was my case. The AAA agent called me every two days to convince me to go through them. I finally caved in. It was a terrible mistake.

I got AAA insurance the end of May 2018. In less than 2 months, I started having issues: the rep was not responsive, AAA could not get my mailing address correctly inputted (took 4 calls to correct), the rep that signed me up put the wrong VIN down and tried to put the blame on me. I received a letter saying my car was being canceled.

AAA of Southern California - STAY AWAY from this company for any insurance. You are only welcome as long as you don't have a claim. I have been a member for 25 years and they decided to drop me because I live just off the 15 FWY in Suburban Hills. They claimed that my address is associated with a "dangerous liability" so they cancelled my renewal. WHAT?!?!? Keep in mind that the hill behind my home is watered and maintained by the HOA and there is no brush behind my home. What a pathetic excuse to drop a long time customer.

I've been a member 30 years. Used Med Pay twice before. This time the "medical claims adjuster" has treated me as though I am a scammer trying to dupe her about my injury despite documentation and medical charge codes and canceled checks to my practitioner as proof. She is argumentative and confrontational when speaking to me... rather than treating me like a customer... rather than work out a solution, or explain CSAA's process, she accuses me of refusing to cooperate, and proceeds to lecture me. Really weird and unprofessional. I also agree with the complaints about CSAA's road service. It took them 2 hours, 15 minutes at 10:00 am on a Saturday to come and change a tire. Unreal.

I am extremely dissatisfied with AAA. Only after using their services 3 times in a year they cancel my membership because they felt that the 3 times was too much so they sent me a notification to say they were not going to renew my membership. I have been a member over 15 years and that is the respect that I get from them? They are a total rip off! Would not suggest anyone I know to ever use them.

25 miles away and I keep calling the tow place. Lady is rude. If she was in my shoes she be pissed. I got attitude. It has not been a great night.

I had a great experience with AAA until their policy kept rising in price and price. When I canceled they continue to keep charging me even though I was insured with Geico and after I provided them with proper documentation they continue to charge me again.

My car got vandalize on July 1, 2018 and I filed a police report right away. When I called my insurance to report it, they told me that I had to wait for an estimator to inspect my car. It took them 1 week to get an estimator just to check how bad it was and the guy basically told me that I just have wait for their call. So I waited, and on July 11, 2018 I got sick of their alibi transferring me to different people and made me talk to Toyota Financial about my options, which I did and they told me that my insurance should be the one talking to them about it.

Have been a AAA member for a while, never needed to call a tow truck. Today, my car broke down and I was on the phone with 5 DIFFERENT people giving me different times they could send a truck... 3 and a half hours later they still were unable to give me any specific time that they were able to come get my car. Disrespectful, I will be canceling my service with them immediately.

We changed from a local agent and a nat'l ins co, because rates skyrocketed. AAA has all our policies and have given us lots of help in types of ins and great rates. They're also easy to talk to and easy to contact.

We got stranded out of town with a truck that had blown a rear seal in the rear differential. AAA said that they wouldn't tow the truck because it had a flat bed. So I called AAA and pretended that I wanted to become a member but that I had a flatbed truck. The AAA lady Teresa said that as long as the vehicle wasn't over 14000 lbs and wasn't a commercial vehicle that it would be covered!!! Then I told her that I was a member and had just been denied a tow. She talked to a supervisor and confirmed that the policy wouldn't cover the truck. I believe that what the new member representative did is fraudulent. This is the second time that AAA has not helped me because of a policy loophole and I will never support their business again!

Twice in the last year, I've had to have a vehicle towed. Both times the driver was sneaky by asking what's up? Turns out he was just looking for any reason to disqualify the tow. Both were not concerned for my welfare, only looking for any reason (in fine print) that disqualifies the tow as free. They HAPPILY said, "Well GOOD news is that this does not qualify for a AAA roadside assistance tow!" (Yes, they actually said Good News.)

No tow truck available. I am here in the middle of nowhere with my car broke. So I called Triple A and am waiting for 4 hours. BoA they called me saying that there is no one available to pick me up. Is this a joke? I pay it.

AAA did a fine job and handled the claim well. It was good, but not the very best in process. It was handled timely, but there was no "over-the-top" interactions or communications.

I've had the worst experience with AAA insurance. I was told AAA insurance was the best insurance. Which is why I switched from Geico. The agent that helped me with the switch failed in every aspect. Nice guy but very incompetent. I received an email from his supervisor to rate his service. I replied explaining how everything went wrong. I never heard back from his supervisor? My insurance was canceled due to him not following thru with the auto pay. I contacted AAA and all they can say is 'I'm sorry'. I had to pay more money out of pocket to reinstate. I can't afford to cancel because I will be billed $600.00 or more. Total nightmare.

Each encounter I have had with a AAA employee has been above par. While driving my car cama windshield flew up and smashed the windshield of my Jaguar. I was going about 35 miles an hour. I called AAA who happened to be my insurance company. The AAA operator open the claim for me. I don't think I would have thought about claiming this in my insurance. The process was smooth. When I had my accident, I did not want my car to be totaled. Looking back on it it was the right thing to do. Not only did they have to figure in the damage of the windshield in the hood, they would have to investigate why the latch did not work. Costly.

My experience with AAA was the worst car service I've ever received. My car originally broke down from overheating on 5/29/18. So, I called AAA to have it towed. When speaking to the receptionist, she explained the tow truck would arrive within 1 hour. After waiting 2 hours, the tow truck finally arrived. The man who finally showed up had track marks covering his arms, some of which were still bleeding, his teeth were black, and he seemed totally out of it. He never said hello, was cursing, yelling, and mumbling to himself throughout the entire encounter, and kept pulling at his own hair. As a nursing student, I was fairly certain he had used drugs recently. Standing there alone with a dead phone battery, you can imagine how apprehensive I was about getting in the tow truck with him. But, it was my only option as I did not have another ride.

AAA Auto Insurance have serviced me in CT, CA & NV for many years and have always treated me well. Agent informed me as to what I needed to do. Forms were submitted in a timely manner and claim was settled. But although service has been great the pricing is too high.

Getting the insurance was fast and the service was very friendly. I really enjoyed their towing roadside service. Seemed you could always count on AAA. Plus even if you were driving someone else's car it was covered. Also back then it was nice taking care of renewing my car's tags right at the same place. Made for a great overall one stop get it done and not have to wait in a line. Service was great as the workers were very friendly and knowledgeable and were able to set me up with what I needed. After having an incident they were quick to help me out and reassure me all would be fine. However, price of policy always seemed a little high. Of course back then I had a full time job and was able to afford having the protection.

Unethical claim adjusters... caught lying to members about accident investigation. Received a letter as well as a phone conversation from opposing party insurance adjusters stating that AAA member was fully responsible for the accident. When we stated that an investigation had never been done yet so how could we be responsible, the opposing insurance adjuster said that AAA had already made the decision and phoned them. We have emails reflecting their lies to us. Shameful adjusters... definitely don't have their members' best interests in mind.

We switched to AAA after a horrible accident that was not our fault with a person who had no insurance or driver's license. The company we had was not helpful and very difficult to get a hold of and get any action. We walked into the local AAA office and they were smiling and quickly assisted us. We have had them for a year now and am very happy. We rear-ended a car with minimal damage and they handled and settled the claim for an at-fault accident quickly, making me very happy.

AAA Auto Insurance is good. It is incredible and fast of immediate response. It is the best of the best. I recommend AAA Auto Insurance totally.

AAA Auto Insurance is reasonable and work to make paying for insurance less painful. They are efficient, prompt and definitely know what they’re doing. All in all whenever I go on a search for cheaper or better I always come back to AAA.

When I came to them 2 years ago, I had very little and wanted to pay the lowest monthly rate possible. I took a $2000 deductible to get the rate. I don't know a lot about auto ins. but I remember asking if I could change the deductible when my situation improved and was assured I could. When I called my agent last year and said I was ready to lower the deductible, I was informed that unless I had repaired the problem under the car, I could not lower the deductible. It would have made a difference if someone had told me that at the time of purchase.

I got a flat once and used AAA Auto Insurance and it was able to help me get through the situation right around the Christmas holidays so I was very happy about that. They were efficient.

My husband was driving our lifted Jeep JK home from the shop. We had just replaced the plastic rear bumper with a new metal one and were heading home. We were in heavy stop and go commuter traffic, moving around 40 mph. We stopped. However, behind us, the pickup truck towing a landscaping trailer did not. We were hit from behind.

I have been in transportation sales for more than 40 years travelling more than a million miles and to date have had only one minor accident which I thought was settled very favourably.

AAA is all about them, and not taking in consideration how many polices you may have with them. I have full coverage on my 4 cars and one on my home. Then on top of that you have to pay for a AAA road service policy with them at a $150.00 per year. I was backing up in my truck by a road worker because of the bad rain and the area was flooding. Then a car wasn't paying attention. We both meet together. I put a 2 inch crease in his bumper that was already dented in several areas, paint scrapings along the right side of it and a good size dent above the right side of the Quarter panel. I took pictures and made notes and comments on the picture from what I did and what was already done. I never heard back from AAA on what they did 'till I got my new policy. It went up and took a point off me. Come to find out they replaced the entire bumper against me. The claims adjuster lost the picture and didn't bother to get a hold of me for a copy.

Filing a claim with AAA Auto Insurance was quick and easy. But my rates went up for the last two years because AAA had to pay out in claims. If you’re an insurance company and you have to pay out in claims people shouldn’t have to pay extra for it.

I like the insurance because it is inexpensive. It was excellent for car repair and the customer service through phone is great. But at the same time, I don't expect to run into the experience of being threatened to be dropped and talked to in the manner the representative did when we asked for a quote on repairs. And having agent come out for roof replacement was horrible and demeaning. He was very rude. We also had a problem with the home ownership coverage.

AAA Auto Insurance is customer orientated and really like to help. They were fast and easy to work with. Never leave you without a doubt and that you know what's going to be happening. They go over and beyond call of duty to get you what you need. I had my claim within 30 days. Also they offer lots of benefits and that to me is a good value for the money.

My fiancé and I had a policy in Northern California. We moved to Northern California and still kept things as is and we had some medical issues and we were a few days late on paying, we get a notice we had been canceled without notice and we still had time, So we changed to Southern California AAA. What a hugeee difference and the agent told us we were being charged for a high amount of insurance that having a 2006 truck did not need. Well now we have a great agent and our insurance was cut in half which makes us happy! Southern California AAA the customer service is outstanding, The Northern California AAA customer service I’ve experienced They could use some help in customer service.

I had 3 claims to fix that all happened within 2 weeks of each other. I had one lady hit my back bumper and the other two were at fault. I cashed out the one claim that was covered by the other insurance, and then I cashed out 2 of the 3 rentals I had. They almost didn't let me cash out the second rental because they didn't think I knew it's PER CLAIM. So I get my inspection done at one of their approved places so I can find a shop. When I took it to the shop (not listed but approved) they decided not to give me third rental. The lady just talked at me with words but didn't actually explain the situation. I called her on it and she immediately transferred me to someone else. At that point I just said, I only called to set up my rental, can we do that?" And the new lady immediately did. Like why was it so hard? So a few days pass and my shop needs more money than they originally estimated.

We have had AAA in the past and the security of having roadside assistance was always comforting. I also like the dependability and the travel discounts! It became too expensive for us to use but we have considered reinstating our plan. We only had to use it one time in about 5 years but I always felt a little safer knowing we had the plan. Our experience with AAA while we had it was great.

I am loyal customer of AAA insurance from last 3 years and pay for whole year in full every year. Recently I added my wife in insurance and it’s going to renew in couple of months so representative told me it’s going to add that amount in next bill but before that they cancel my insurance. I already pay full till May, 2018 but they cancel it in March saying that, "You didn’t pay for additional driver". They ask me to rewrite application again so I did that and they charge me triple amount for my 2 car insurance and one of them is minimum liability insurance still they trying to charge me 900$ per month. That’s for basic cars. Ridiculous. They're saying that this is whole new application so previous loyalty can’t count. Whole new process from beginning. It’s feel like they trying to rob their customers. Really disappointed. They don’t like loyal customers.

In a world of difficult companies that take consumers money, but offer little service, AAA Auto Insurance provides decent service compared to others. I have been driving for over 30 years and have never caused an accident, but has been hit twice. I filed a claim when another driver made a left in red while I had the right of way. I felt lucky that I got a few numbers of witnesses because if I didn’t, they would have paid the claim. I was unhappy because it is never legal to make a left in red. And I get frustrated that I am treated the same as people who are texting and reading their phones while driving. Talking on the phone and not paying attention to what is going on around them is a serious issue, but I don’t feel like insurance companies do anything except charge them more when they cause accidents. It is getting worse with almost every age group doing it.

They offer reasonable prices and a lot of discounts for various qualifications. They also have a good package for car towing and vacation package discounts. However, I can't choose payment date - they won't adjust policy premiums to match a better payment date that is more convenient for me. I get paid twice per month and having my insurance payment fall during those dates would be helpful. Also, we purchased through an individual agent but when they retired they didn't put me with a new agent in my area. So now I must go through the main office and I never get the same person.

Purchasing my auto insurance was rather easy, I signed up online and within a few minutes I was talking to someone on the phone completing my transaction. It probably took me a half hour from the time I signed up online until I was hanging up the phone, and checking my email for my confirmation. I love everything about A.A.A. I like that I don't have to worry about my car breaking down, because if and when it does, I can call them and know they will send somebody to help fix the problem. I've never had to wait very long for a tow truck to show up, and while I am waiting they keep me posted with phone messages or texts. The only thing that would make this insurance company better than it is already would be the obvious... lower premiums! They are rather expensive which makes it very hard to keep them as my insurance company.

Although I now have insurance through USAA, I have used AAA as a resource previously when I was in an accident and that company is incredible. It was easy to purchase and maintain a policy. The company was calm and gracious in its dealings with me. It includes a rental car if you are involved in an accident, and it also has roadside assistance in cases such as flat tire or break down. Towing can be so expensive without this. Sometimes in passing, you hear a buzz about companies from others who aren't happy, in this case I have only heard positive reviews from people about this company.

AAA Auto Insurance is really helpful and give you the right information. I would suggest to all people to give them a try, they are very fair and friendly.

They sat down and explained what they offered and what they thought was best for me. They let me know that I could add on to my plan. They gave me everything that I asked for and more. They have excellent customer service. I like the fact that I can combine auto and home and the prices are great. There is so many rewards being with AAA. I love all the additional discounts and offers that they have. I had a great experience with the company.

It was fairly easy to enroll. The process started online, but I did have to bring the car in for an in person inspection. Would have preferred if it could have been completely online. Re-enrolling always requires calls or office visits. I would like to auto-renew my policy each year to maintain coverage without thinking or taking action. Nonetheless the overall value is better than I've experienced with other insurers. Customer service is friendly and responsive, and the policies cover what they say they will. Insurance provides peace of mind.

I like AAA and the features and the policies they offer to help out the consumer. The company also allows add on on to your plan so you're able to get other people's cars towed as well. However, there are only two free tolls when I believe we should have unlimited from our insurance company and I believe they could improve that by adding unlimited tows so that you know the company has your back. My overall experience with the company is good but it does take a long time to get set up especially over the phone when trying to get insurance for multiple cars.

Their customer service is very good. They are there to help you. They do their best to help you with your claims in a timely manner. They are very polite, help you in filling out your claim. That is why they are #1 year after year.

Liked in the stores one got free maps and could pay my bill right there, very informative and agents always called back in a timely manner. They were nice about a late bill that somehow did not get to Billing, the customer service at first and they are nationwide so easy access to a store. You talk to agents and rates were ok. But using AAA card they said I did not pay dues. I had to pay cash for a charge and never got reimbursed even though I did get renewed and they were wrong. Also rates better elsewhere, used for many years and tried to get better rates from them but they were inflexible even though I was a good driver. I like State Farm that rewards good driving records.

Decent policy at decent price. Purchasing it was an easy process. The guy who set it up was fast and nice. Easy to reach on the phone or in person. They usually also have some people that I've seen around town there and that is interesting because now I know the secret place where they get their car insurance. Also they can tend to have some very fast lines which is cool. But they need to loosen up on all the claims proof. Sometimes you can't remember something. If you have proof of ownership you shouldn't have to list where it was purchased.

AAA builds customer loyalty. I appreciate AAA benefits, including towing and roadside assistance. However, the price is not always competitive with other auto insurances. Even so, I overall love AAA and will support them because they have saved my life multiple times with their services.

I was just hit from behind a few weeks ago while sitting at a red light. The guy said sorry, that his foot came off the break and he was lunging for his water bottle. He has AAA Insurance so I felt confident everything would be ok and I didn't need a police report. The next day he reported that he had been hit from behind which pushed his car into mine therefore AAA is denying the claim and making me run it through my own insurance and having to pay a $500 deductible.