AAA Auto Insurance Reviews

I had AAA years ago and they were great. I went with them again a year or so ago and I wish I never had. From requesting a tow service with excessive wait times to my debit card being double charged and accident I had which was not my fault in December. The claims department took two days to call me. The other party had AAA also and the adjuster was rude and unprofessional. They need better training in their claims, tow services and insurance coverages. A person shouldn't have to call more than once to have your problems resolved. Some of these employees do not know what they're doing and should not be working in a insurance company. I do not recommend AAA!

Auto insurance companies are all greedy. I got an annual renewal statement for $10,500.00 for four cars, and I can't pay the whole amount at once, I decide to pay at least three payments, but they are still charging me an interest fee because I can't pay all at once. I didn’t borrow money from you, so why are you charging interest on my money, US Government need to do something about this car insurance companies, we are literally throwing our hard working money away back to the government.

Omg! If I would have known this poor, poor satisfaction of customers I WOULD NOT HAVE PURCHASED THIS CRAP OF Auto insurance!!! I had a car accident where my car was hit in August 2025, I reported it give photos other driver information that I had to AAA, and never heard back from them again, I called and called and called left Voicemail and voicemail until today 11.27.25 got a called to be told that my vehicle was not covered because I only had liability and they wouldn’t hold responsible the other party that HIT ME.. They refuse to provide me his insurance information so I can at least make the claim through his insurance and they denied it to me. I am furious with this so called best insurance. The lack of professionalism, communication and responsibility to the customer is the worse of the worst I had ever experienced. DO NOT RECOMMEND TO NO ONE!

I joined AAA Automobile 2 years ago, the worst mistake I ever made. They overcharge for coverage they will nickel and dime you to death. The reason they want you to have automatic debit so that they can get whatever they want out of your account. The customer service is horrible when you cancel, they add enormous fees, and they have no justification to charge you more when you cancel the account. I will never, I mean never go with automobile insurance with this company. They overcharge you so much, just do your research before you enter in an agreement with this company. I had very bad experiences.

The AAA insurance company have been continued to deny to fix the car the at fault motorist have very limited coverage. I have consulted the Traffic Lawyer to help with my claim against an underinsured motorist. The Freeway insurance my insurance company have dropped my car out of policy. These what happened:

When I first bought AAA insurance 15 year ago they had very competitive rates. They are no longer competitive. AAA has continually raised their rates, especially over the last five years. They are now more than double the cost when compared to some of their leading auto insurance competitors. I have no tickets or accidents in the last 10 years. When I reviewed my policy with the company, the representative said that is the best she could do. I only wish I had realized this sooner and switched insurance companies several years ago.

Last Thursday, on my way to work, I checked my bank account and was shocked to see a charge from AAA for $580. I have been a loyal AAA customer for nearly three years, with both home and auto insurance, and I have never paid more than $328 for coverage on my car and my wife’s car. This sudden increase left me confused, so I called AAA for clarification.

IF YOU ARE SEEING THESE AND YOU ARE A CUSTOMER, GET AWAY FROM THIS INSURANCE COMPANY. I have been an AAA insurance member since 1978, I never got into any accident and my policy still going up, in 1990 I quit, in 2000 my wife asked me to go back to AAA, everything was going okay for a least 1- year and then the premium started going up without any reason so I quit.

Signed up and paid. For some reason, there was a disconnect between my agent and AAA, and they needed some additional information. My agent supplied them with the docs they wanted but they said it was too late and cancelled my policy. I tried to get them to reopen but they couldn't due to some internal issues. I have a good driving record and I've never ran into any issue like this with any other insurance I have had. Switched to Progressive.

Do not get home insurance through AAA…especially not with Daniel **. They don’t care about you, they aren’t here to help. It’s so unfortunate that the company I had so much respect for failed us so tremendously. They left us high and dry when we needed them the most. There are many other insurance companies out there, don’t start with AAA.

I starting using AAA 8 years ago for both auto and home insurance. The rates with my current carrier at that time were skyrocketing and AAA was much more affordable. When I got my renewal last week from AAA, there was a sizable increase. I did some research and found several other carriers far more affordable. When I called customer service to see if they could match or come close to some of the other quotes, I was told no. We had filed a claim (1st one in Jan. 2025) for an act of nature damaging our new car. I was told because of that claim our rates were increased. So as long as you never have to use your insurance, the rates are affordable.

AAA makes lots of accounting errors. They had a very difficult time changing my address. Whether I call or walk in or go on line. I got desperate so I had to go many times to change my address. Recently, I could not stop them from increasing my rates, even though I took a care off and had no driving violations. If you think they act schizophrenic you're right. They have a habit of not being truthful.

Zero stars. Beware. They will not stand behind their word if incorrect information is given. They will tell you anything to get you to but a policy. Most of the supervisors are a joke and will tell you they can’t do anything. Go with roadside from your auto insurance. Anyone but them.

Customer service for renters' insurance is horrific. Brett ** in particular lied to me. Another agent was abusive. The documents they gave me say I am supposed to get discounts that they are not listed as giving me.

I have been a AAA member for many years. I have never been so disappointed with them as I am now. I used their towing service to have my car towed. The towing company damaged my car and I turned it in to AAA a month ago. I continue to contact AAA but still have no response. I will not recommend them again.

The claims department is a total mess, and their fraud siu investigation department will not provide you a fair investigation and dawnde will lie to cdi and she committed fraud and needs to be fired. She will also deny your claim if you stand up for yourself. She is a joke.

I'd give them 0 stars if I could. Our car was having issues so we pulled over to the shoulder of the interstate. We called Triple A for roadside assistance and to tow our vehicle and they said it would take 40 minutes to arrive. After waiting 40 minutes, I was told I had to wait another 30. After another 30 minutes, I was told I had to wait even longer. They sent me multiple notifications during this time that they dispatched a driver who was on their way when they clearly weren't. I called the tow driver and he told me that we were 20 miles out of his range and was starting to contact other drivers instead. We ended up parked on the side of the interstate for at least 2 hours before cancelling Triple A service. We risked it and drove the rest of the way with our car troubles still present. A complete waste of a resource.

The agent in the local office is professional and helpful. The company behind it seems to be inept. My renewal for both car and home insurance comes on Monday, September 22, 2025. As my old credit card has been canceled, I needed to add a new one. I could not do it on the AAA website, so I asked my agent for help. He took the new credit card number by phone, and then sent me two authorization forms to sign. The dollar amounts on the car insurance authorization form differed from those on the current bill. I refused to sign a financial document with incorrect data. My agent told me that he has no ability to put the right data on the form. If I do not sign, the card will not be charged, and my insurance will not be renewed. Then, I will have no choice but to find a new insurance company.

Beware of AAA, even after you cancel your policy they still try to bill you. I have been dealing with them for almost 2 months now and they keep trying to squeeze me for money. Stay far away from them!

I am a first time customer with AAA.. and this will most definitely be my last time with this company! My vehicle was hit by a careless driver rushing around a vehicle on a narrow residential street. I submitted photos, videos and called AA police to the scene in support of my claim of this accident. The agent assigned Steven ** was horrible with returning phone calls, researching liability and holding the other person and insurance liable as they had no evidence of innocence. My frustration of waiting for three and a half weeks for an update from Steven **, I left a message for his supervisor Norberto to which I am still waiting for a return call. This company lacks professionalism and entirety as it relates to customers. Seek a company that stands up for their customers through as this company and agent does NOT.

Shiomara ** has to be one of the worst agents I've dealt with. Very unfriendly and unprofessional. Wanted to quote me for 2 vehicles even though I'm selling one and stated such. I still have insurance on the one I'm selling as it's still registered to me and parked on the road, but they refused to take that into consideration, all because it's against the company policy.

Tasha, underwriter, required me to submit a form involving about 50 photos of my home. Said she didn't get it. Emailed her my receipt. She canceled my homeowners policy. Nobody answers the phone. When I tried to leave a voicemail I got "mailbox is full" and "this mailbox is not monitored". Nobody was answering the phone, there's no way to leave a message and no way to email. They don't WANT to talk to you. I canceled my auto insurance as well and now I have home and auto with The Hartford.

I would never recommend AAA to anyone. I was a dedicated customer for 37 years. Sure, there were cheaper, less expensive insurance companies out there, but I had a great agent and was always treated with respect and like an important customer. After my guy retired, they would not assign me a new agent, was told to just call the service center -- well, that was the beginning of the end. I stuck it out for over 5 years, but last year was the last straw. I moved on to a different company with an Agent. I pay less, have better coverage, deal with excellent customer service, and not forced to pay for a membership that is useless. It's useless ---> sure, it comes with tow service, fix a tire service, etc -- but, what they fail to mention is that you have to be prepared to wait over 3 hours for said service.

When we first obtained home and auto insurance with AAA 7 years ago, they were super. Good customer service, good communication as long as everything was going well. As soon as you had to put in an auto insurance claim, things went downhill. I have made numerous attempts to contact them to get information and they just don't respond. 3 voice mails, 2 emails and 1 long letter were all sent asking for information on claims, and NO ONE EVER RESPONDED. They are, to me, the worst insurance company ever due to poor or no communication and non-responsiveness. I would NOT recommend them to anyone.

I have had AAA insurance for my car and home for over 20 years. Over the 20 years I have never had a claim. I had AAA automatically take my payments from my bank account to insure it did not run late. I switched banks and my auto insurance did not get paid on time. My insurance agent (Julie **) did not contact me nor did anyone with AAA. Very disappointed in AAA, NO LOYALTY!

I was a loyal AAA customer for many years. Then they left me stranded in a very bad situation. Just getting the call in was a problem. Then the truck was not sent. Finally after a full day of waiting in the middle of nowhere I had to hitchhike to get to a destination where I could then deal with my stranded car. Not only this but the remainder on my policy, of $70, was sent to collections. I also note how they send advertisement that looks like a bill, very deceiving practice. Do not touch any service from AAA.

Had to make a claim and been over a week and haven’t spoke to a human. I have been calling every day and nothing. Driver dropped off my truck with damages on truck (hood 2 inches from windshield). Every time I talk to someone they tell me someone will call or email but nothing. I wouldn’t recommend AAA to my worst enemy. I have been a member for over 5 years and this is how I get treated. It was a AAA not a sub also.

On August 17, 2025 I called AAA to have a dead battery replaced. My Plus membership with them states that battery service is included. The technician didn't have any batteries with him when he arrived. He said they 'no longer carry AAA batteries' to service called because AAA doesn't provide them. He offered to jump start or I could buy a battery nearby and he could install it. Since the battery was jumped the day before and died overnight it wasn't a good option so I ended up buying a battery at nearby AutoZone and he installed it and charged $125 for installation 'because it wasn't a AAA battery'. When I called AAA to ask why I was charged to install a battery they failed to provide as requested they just went around in circles telling me that since it wasn't AAA battery I had to pay installation fee to a 3rd party provider.

I have been a AAA member for 5 years and have had to use the tow services most recently which are fine as long as you don’t mind waiting 2+ hours on the side of the road or parking lot for anyone to come help you.

My experience with AAA was the worst I ever had and completely unacceptable! I will be following with the Better Business Bureau. I got into a car accident and called AAA to have my car towed since was tire was damaged. The AAA gentleman Sigh started to taking pictures of my car and I said oh you guys take pictures and he stated in a sarcastic way the reason is because people may accuse them of damaging their cars and I said ok. I never had AAA tow my car, all of the time I needed a jump starter or by a new battery from them so that was new to me. People ask me questions at my job of things they don’t know and I gladly answer them. I don’t talk to them like they are stupid.