Samsung Refrigerator Reviews

UNDER NO CIRCUMSTANCES DEAL WITH SAMSUNG! Absolute NIGHTMARE to deal with, to get a repair on 14 month old refrigerator. Granted my husband made the horrific mistake using their AI scheduling department. The 3rd party contracted tech -from SEARS arrived and diagnosed the evaporator fan motor needed replaced. This refrigerator was made July 2026. Today is November 11, 2026.

Samsung Bespoke Flexzone Refrigerator - Compressor failed at 5 yrs, 2 months, Service tech indicated Samsung had issued service advisory for failed/stripped compressor hold-down screws (which may have contributed to premature failure). Samsung would not cover full cost for replacement - Just compressor part (cost for labor plus other parts was about $1500) with new compressor only having a 30 day warranty. I have never had a refrigerator compressor fail in less than 10 years. Cannot recommend Samsung refrigerator.

My $3 thousand refrigerator stopped working just before 10 years. The technician said it’s the PCB which is the brain of the refrigerator. I was told the part is very expensive and it would be better to just buy a new one. So I guess Samsung appliance only last 10 years or under. My stove which I had bought with my refrigerator also been giving me trouble also since a few years. Also the technician said if he repairs it, it may not work so he recommends to just buy new one.

I purchased a Samsung BESPOKE 24 cu. ft. 3-Door French Door Counter-Depth Smart Refrigerator with AutoFill Water Pitcher - White Glass, October 1st 2023. Model: RF24BB620012AA SKU: 6493533. My Samsung BESPOKE stopped cooling and freezing on October 23rd, 2026, just 22 days after the manufacturer's warranty expired. I contacted Samsung through the app, but since it was out of warranty only three years after purchase, they couldn't help and sent me numbers for repair services in my area. I contacted Bell Repair; he said it might be a Freon leak, added Freon, and it didn't fix the problem. He also said he could try to find the leak and do other things to find the problem, but it would be very costly, around $1,200.00, and it would be cheaper to purchase another fridge.

Worst refrigerator and the worst customer service, after 4 years and 3 months a unrepairable leak was found, customer service is terrible, no communication between Samsung and Samsung service team, they were blaming each other for creating and canceling a ticket, a total mess. I will never ever buy a Samsung product again, I wish I could give zero stars, don’t buy Samsung

Updated on 11/02/2026: My compressor on my Samsung refrigerator died at 5 years and 5 months. Samsung is supposed to have a 10 year warranty on the compressor. However, they insisted that the repair would cost "at least" $985 to fix due to "other parts and labor". 1k to repair a five year old refrigerator when the part that is broken is under warranty? Ridiculous. I've spent 10 plus hours on the phone with service trying to get them to do something reasonable since their product clearly was built to die young. Nothing gives. Bad product, bad service, worthless warranty. I will not touch this brand again. They clearly do not believe in their customers or their products. So I'm shopping for a new fridge after my $2400 Samsung died at 5 years. Samsung is the worst.

Samsung is terrible! Beware on their 10yr compressor warranty. Basically they charge you the amount the compressor cost to have someone come out to verify that’s the issue and to replace it.

Lost a lot of food due faulty refrigerator. One minute it works perfectly then it cost me a whole freezer full of food. Freezer went up to 36 degrees for 2 days. Couldn't get to cool back to zero then wake up and it's back to zero. No error code and customer service had no clue but told me sorry it's on me. Spend 3k on a refrigerator to last under 5 years seems a bit outrageous.

This refrigerator is great, especially the configuration of water inside the door and the choice of two different size ice cubes. Nice bright lights inside the refrigerator itself makes it easy to find what you are looking for.

Don't buy Samsung. Freezer temp issues and by year four started having ice maker issues. Calling a tech out is $140 just for the visit not including parts.

Have owned a Samsung french door refrigerator 10 years. The ice machine has had a problem with overfreezing maybe 1-2 years and remained on going even with constant repairs. Then compressor issues! It was not a cheap purchase and it did not live up to its warranty! Customer service representatives also really have no thorough knowledge on the product as well and are at most times baffled with the incorrect diagnosis! We keep on paying in the meantime and problems keep recurring! I will not purchase another refrigerator from this company. The company should consider to stop producing appliances that are not performing to any standard! It's unfair to consumers and it looks bad on the company itself!

I am extremely disappointed with Samsung’s handling of a refrigerator warranty issue that has left our family without a working refrigerator for going on nine weeks. What should have been a straightforward warranty replacement has turned into weeks of delays, repeated transfers, broken promises, and no clear resolution. Our household includes an elderly disabled family member who relies on refrigerated food and medication, and we also regularly care for a young Type 1 diabetic child whose insulin must be kept cold. Because Samsung has failed to resolve this properly, we have been forced to rely on coolers and ice while throwing away food, buying fresh meals daily, and absorbing significant out-of-pocket costs.

I’m writing this review based on several years of dealing with a Samsung refrigerator that has a consistently faulty ice maker. While the fridge itself cools well and looks great, the ice maker has been a major disappointment from the very beginning. The ice maker stopped working properly early on and never recovered. It constantly froze over, stopped producing ice, and required repeated resets and manual defrosting. Even after trying every recommended fix — resets, temperature adjustments, clearing ice buildup — nothing solved the problem. Eventually, the ice maker stopped working altogether.

Spent $2,000 on a Samsung French door fridge in 2018 (Model: RF263BEAESR/AA). It didn't last 5 years. Ice maker broke within 2 years. We ended up replacing the entire ice maker unit 3 times. 2 of those repairs which were out of pocket -- Samsung refused to cover the repairs. Samsung customer service was not sympathetic, the whole fridge is poorly made. The plastic door shelves fall apart, replacements are $80 - 120 each. With no recourse left, we had to pay to have it junked. Never buy a Samsung appliance. We found out Samsung was sued and settled due to the ice maker issue, but unfortunately we were never notified before resolution and did not benefit.

It's beautiful but, the icemaker keeps freezing up, won't make ice unless I get the ice dispenser out & use a hair dryer to melt the ice. The problem is the ice dispenser freezes & I can not get it out!! What a pain!!

We bought a French door Samsung Refrigerator 4years ago. The warranty is a scam! Our refrigerator stopped functioning so we called Samsung and it was a horrible experience! 10 yr warranty on front of the refrigerator, which IS NOT TRUE. When I called, they had all my information but made me find the original receipt to prove I owned. Then, once I proved purchase, they told me $120 fee for travel, $600.00 for labor, and the cost of compressor $1300.00 to fix a $1399.00 refrigerator. I will never buy any Samsung products again, and I want to shout out to everyone: don’t get scammed by their phony warranty.

This is crap, my refrigerator is a year and a half old, freezer went out, lights and alarms going off all night, website says they cover some things like the compressor for 5 years, however they want me to pay all this money before they even come to my house, then they say doesn't mean they will cover the repair. I have a lot of things from Samsung, it will now be my mission to NEVER buy any Samsung products again, and I will absolutely tell everyone I know to never buy Samsung products.

We purchased a Samsung refrigerator model RF30BB660012 less than a yr ago, and the seal on the compressor already went out. We are now having to go without a refrigerator for over a week to get the warranty work completed. It’s very disappointing with the amount we paid for the refrigerator.

I purchased a Samsung French Door type Refrigerator, Model # RF30KMEDBSR/AA. We have had the Home Warranty coverage through Sears since the system was purchased. We have continuously experienced problems with the refrigerator since we purchased it starting with the ice maker. Every 5 to 6 months we have had problems with the refrigerator, ice maker or freezer.

We purchase our Samsung French Door with centre drawer & bottom freezer. It has been nothing but problems right from the start. Two ice makers had to be replaced but it seemed as soon as the extended warranty expired the ice maker had to be replaced at a cost of $500.00. It stopped cooling & Samsung’s Call centre was not the least bit helpful. Fortunately we were able to find a local Service Company who was extremely efficient but of course another $400 more in repairs—the fridge is not 8 years old (we paid $4,500.00 for this fridge & expected far better experience). We’re sure we will be forced to purchase a new fridge in the very near future & it will NOT be a Samsung fridge.

We bought the 24 cu. ft. Family Hub™ 3-Door French Door Refrigerator in Black Stainless Steel. The Ice Maker is terrible and has been an issue from the first day. They did put a new kit in but it never fixed the problem. Now they won't repair it because it's out of warranty even though they never fixed the original problem.

Do not buy a Samsung appliance. Refrigerator, oven, dishwasher, or tv. Piece of junk. All of them. Customer service is a joke. Good luck getting parts.

Had it only 5 years, if that. Went warm. Spent 110$ to find out compressor is dead. Basically no fix. Bought from Lowe’s. Basically a rip off.

Samsung refrigerators cost 3000.00 plus and the ice maker continues to freeze up and not work… Why won’t they take care of this issue. Who wants to invest 500.00 or more for a repair that will not last. These refrigerators are not worth the money. They should stop selling!!!

I have a Bespoke model RF23BB89008MAA refrigerator. I’ve had the refrigerator for 2 years. Since having it, the freezer has stopped working twice. Same problem, something wrong with the refrigerant. Technician had to drain and refill it twice. Once last year and once this year. Exact same problem. Not sure what is going on, but seems low quality, Especially for 3500+ dollar fridge that’s 2 years old. I certainly will never buy a Samsung appliance again, and I DO NOT recommend them.

I strongly recommend thinking twice before purchasing a Samsung refrigerator, particularly if you expect meaningful support when something goes wrong. I purchased my Samsung refrigerator in May 2021. When it stopped cooling properly, I contacted Samsung and paid a required $140 diagnostic/service fee before the technician came to my home. Samsung initially performed remote troubleshooting and identified a potential compressor-related issue. An authorized technician later physically inspected the refrigerator and provided the actual repair recommendation. The result? *$1,414 for the repair. Approximately a 50% chance the repair would actually work. No refund if it didn't. So I was being asked to gamble $1,414 on repairing a refrigerator that was approximately five years old. If the repair failed, I would lose the $1,414 and still need to purchase another refrigerator.

Stay away from Samsung if you use your icemaker. I bought French Door (4 door) refrigerator Model# RF28R7201SR in November 2020 (installed 12/5/20). Best Buy has replaced/fixed my icemaker six times in the five years that I had an extended warranty, Here I am in year six with the icemaker turned off to prevent it from leaking on my floor or freezing over yet again... Getting ready to buy a countertop icemaker since it costs several hundred dollars to replace the icemaker.

They sent a repair man to fix my 8 month old Samsung Bespoke refrigerator. He couldn't fix it so they told us that they would send someone in 6 days from now. This morning the refrigerator has stopped working along with the freezer that hasn't been working. I'm a disabled veteran living on a fixed income. Last year a tree destroyed my home. I had to replace the refrigerator, I thought Samsung was a good brand. Obviously not. The Customer service has been terrible. Lyn has said that they aren't responsible for the food that we have lost and are losing at this moment. This has been one of the worst experience ever.

Purchased a Samsung refrigerator from Best Buy, 3 weeks later stopped making ice, noticed ice cream melted, called for service under warranty. The tech said fridge not cooling defective. Another tech will come out in 8 days to repair. I asked if I can return it since it's new and they won't. Only 15 days after purchase, so I'll be waiting to see what happens next. Food spoiling. Who pays for my loss.

Purchased a side by side Samsung refrigerator from Costco 7 month ago. Water dispenser doesn't work from April. And one the refrigerator shelf keep freezing. Their service center by name of quick center couldn't fix it till now. I am right now on the phone with samsung customer service over one and half hour to just talk with their supervisor!. Very poor quality and awful customer service.

Purchased a Samsung bespoke fridge and it was delivered to our home on Nov 2022. We have taken care of this fridge as it was gold since it’s expensive $2400 but it was not worth the money. July 20, 2026 we began to notice that it stopped making ice which was weird and we assumed it had to do with it freezing in the back or something. Truth we didn’t pay attention to it. We woke up on Monday July 20 2026 with EVERYTHING in the fridge had thawed out and food the fridge was all warm. It was really upsetting because I had stored quite a few oz of breast milk for my baby which all had to be dumped.

I purchased the Samsung RS27T5200SR/AA side-by-side refrigerator about five years ago, and the biggest disappointment has been the ice maker. About once a month, the ice dispenser chute freezes completely shut, making it impossible to dispense ice until I manually defrost it. In addition, about half of the ice in the bucket freezes into one solid block, making the dispenser unreliable and frustrating to use.

Great looking is why we purchased it but it all ends there. Ice maker has been repaired 4 times in 4 years shortly after warranty expired and Samsung customer service would do nothing to honor their product despite numerous complaints for same issue. Temperature of items on door shelves do not stay cold enough. Terrible company to deal with. After agreeing to replace ice maker for no charge they said I can only have it replaced by their certified repair company based out of California, I live in Chicago so it would be sub contracted out to a company notorious for bad service. California company demanded credit card to charge minimum $200 before they would even consider sending someone out!

This is a horrible product and horrible customer service. Bought the Samsung refrigerator in 2010. New home, it would not make ice, and only 1 month old, we called Samsung; they said it was out of warranty... Lowe's replaced it, but again same issue with ice maker; called Samsung again, same response... We tried to at least get Samsung a repair kit, which they denied. Have been getting ice from our 1989 Kenmore refrigerator in our basement for 16 years! And even though I clean appropriately the Samsung in our kitchen, it is now rusting. Just an awful product, experience, and awful customer service. Shame on you, Samsung. Two family members bought this and had the same issue.

Ice maker froze up the first year. Stop using it for the next three years. Now the display and the actual fridge temperature are twenty degrees different.

We bought the Samsung Bespoke AI fridge. We bought this Feb 20, 2026, fast-forward to today and the fridge has already died. It started beeping lights flashing and it no longer cools. We have been fighting with Samsung to get this resolved for over a week. They definitely are not customer service focused, and they are not quick to help. Multiple calls and everyone keep giving different answers. At this time still waiting to get a coupon code so I can order a new fridge and spend more time without a fridge. I do not recommend Samsung to anyone.

Do NOT buy a Samsung refrigerator — especially the RF28R7201SR model. This refrigerator has been nothing but a nightmare. The ice maker stopped working about a year ago, the display panel malfunctioned, and now—less than 7 years after purchasing it—the entire cooling system have completely failed without warning.

My daughter had the bespoke model and loved it so, I bought one. The water dispenser does not work and I called customer service. They assigned the repair to a company that had some of the worst reviews I've ever seen. I told Samsung to forget it, I never hire the company myself and wouldn't allow a terrible company service my appliances. It's been a week and Samsung has never called back so, I guess I'm stuck with a crappy refrigerator that doesn't work as it is supposed to - I will NEVER buy another Samsung product again.

Brought a Samsung refrigerator in March. Fast forward to today July 19th. The freezer isn't working properly. After probably 2 hours with customer service, (with a guy who couldn't speak very good English), was told that because I couldn't unplug the fridge, that they would sent a repair person, BUT, the cost would come out of my pocket! I am 75 years old. Couldn't pull out heavy fridge to unplug. Told him to kick rocks. I would get my own repair person. Take my advise, avoid this company SAMSUNG. REPEAT SAMSUNG!!!!

We just purchased our home and within 1 week of moving in our new home our Samsung refrigerator stopped working. I called Samsung to ask if the warranty was still in effect and they said it was. That was July 6th. They stated the repair person would be out today July 15th 2026 to repair the fridge. At about 2:00 pm my husband called because we still hadn't heard from the service repair man, the customer service rep stated to him that she was gonna call and see what was going on. When lo and behold a text came through that said they would not be coming today due to not receiving the parts.