Samsung Refrigerator Reviews

Purchased a Samsung bespoke fridge and it was delivered to our home on Nov 2022. We have taken care of this fridge as it was gold since it’s expensive $2400 but it was not worth the money. July 20, 2026 we began to notice that it stopped making ice which was weird and we assumed it had to do with it freezing in the back or something. Truth we didn’t pay attention to it. We woke up on Monday July 20 2026 with EVERYTHING in the fridge had thawed out and food the fridge was all warm. It was really upsetting because I had stored quite a few oz of breast milk for my baby which all had to be dumped.

I purchased the Samsung RS27T5200SR/AA side-by-side refrigerator about five years ago, and the biggest disappointment has been the ice maker. About once a month, the ice dispenser chute freezes completely shut, making it impossible to dispense ice until I manually defrost it. In addition, about half of the ice in the bucket freezes into one solid block, making the dispenser unreliable and frustrating to use.

Great looking is why we purchased it but it all ends there. Ice maker has been repaired 4 times in 4 years shortly after warranty expired and Samsung customer service would do nothing to honor their product despite numerous complaints for same issue. Temperature of items on door shelves do not stay cold enough. Terrible company to deal with. After agreeing to replace ice maker for no charge they said I can only have it replaced by their certified repair company based out of California, I live in Chicago so it would be sub contracted out to a company notorious for bad service. California company demanded credit card to charge minimum $200 before they would even consider sending someone out!

This is a horrible product and horrible customer service. Bought the Samsung refrigerator in 2010. New home, it would not make ice, and only 1 month old, we called Samsung; they said it was out of warranty... Lowe's replaced it, but again same issue with ice maker; called Samsung again, same response... We tried to at least get Samsung a repair kit, which they denied. Have been getting ice from our 1989 Kenmore refrigerator in our basement for 16 years! And even though I clean appropriately the Samsung in our kitchen, it is now rusting. Just an awful product, experience, and awful customer service. Shame on you, Samsung. Two family members bought this and had the same issue.

Ice maker froze up the first year. Stop using it for the next three years. Now the display and the actual fridge temperature are twenty degrees different.

We bought the Samsung Bespoke AI fridge. We bought this Feb 20, 2026, fast-forward to today and the fridge has already died. It started beeping lights flashing and it no longer cools. We have been fighting with Samsung to get this resolved for over a week. They definitely are not customer service focused, and they are not quick to help. Multiple calls and everyone keep giving different answers. At this time still waiting to get a coupon code so I can order a new fridge and spend more time without a fridge. I do not recommend Samsung to anyone.

Do NOT buy a Samsung refrigerator — especially the RF28R7201SR model. This refrigerator has been nothing but a nightmare. The ice maker stopped working about a year ago, the display panel malfunctioned, and now—less than 7 years after purchasing it—the entire cooling system have completely failed without warning.

My daughter had the bespoke model and loved it so, I bought one. The water dispenser does not work and I called customer service. They assigned the repair to a company that had some of the worst reviews I've ever seen. I told Samsung to forget it, I never hire the company myself and wouldn't allow a terrible company service my appliances. It's been a week and Samsung has never called back so, I guess I'm stuck with a crappy refrigerator that doesn't work as it is supposed to - I will NEVER buy another Samsung product again.

Brought a Samsung refrigerator in March. Fast forward to today July 19th. The freezer isn't working properly. After probably 2 hours with customer service, (with a guy who couldn't speak very good English), was told that because I couldn't unplug the fridge, that they would sent a repair person, BUT, the cost would come out of my pocket! I am 75 years old. Couldn't pull out heavy fridge to unplug. Told him to kick rocks. I would get my own repair person. Take my advise, avoid this company SAMSUNG. REPEAT SAMSUNG!!!!

We just purchased our home and within 1 week of moving in our new home our Samsung refrigerator stopped working. I called Samsung to ask if the warranty was still in effect and they said it was. That was July 6th. They stated the repair person would be out today July 15th 2026 to repair the fridge. At about 2:00 pm my husband called because we still hadn't heard from the service repair man, the customer service rep stated to him that she was gonna call and see what was going on. When lo and behold a text came through that said they would not be coming today due to not receiving the parts.

Updated on 08/05/2026: So the last time I wrote a review for Samsung I was only 2 weeks into the process of trying to get my refrigerator repaired and let me tell you the outcome of all of that. I ended up going the whole month of July without a refrigerator and not only that but in the end found out that my refrigerator was covered for 5 years under Samsung so really it was their responsibility to fix it in the beginning. They they did not honor that and in the end did nothing for me. Would not refund me any money for my food. Did the the company that stepped up to the plate was Lowe's and that's because that's where the refrigerator was bought.

I bought a Samsung Bespoke Side-by-Side almost two years ago. It sucks that Samsung won't let me write a review on it as they really made some serious programming mistakes and I honestly doubt they tested it as well as they should have. For the most part, I'm going to describe my frustrations coming from a business analyst and programmer side of things.

Only had it for a couple of weeks, but so far no complaints. It works as advertised.

I decided to get rid of my good ol Whirlpool to get something nicer and newer, worst decision I ever made. Highly regret it. This fridge was expensive and hasn't worked properly since couple months after buying brand new. So many cooling/freezing issues. I do not recommend this brand.

We bought new Samsung refrigerator (French door/ bottom pull drawer freezer drawer) in 2024. Ice in freezer stopped working and latch on door broke by 2026. Called support. Warranty only covers for 1 year. Such an investment should last longer. So disappointed.

My name is Jean & I’m very DISAPPOINTED. Last Christmas I happened to purchase a Samsung set for my house; the set included: A $ 4K Samsung Fridge with screen entertainment, a Samsung Stove, a Samsung Microwave, a Samsung set washer/dryer along with 2x 75 inch Samsung TVs. In March, the stove stopped baking & This summer, early in June, while my family was on vacation, I kept receiving messages through the smart’s App that fridge temperature was high. The 7 month old fridge had stopped working and We got home 9 days later, all the spoiled products caused infestation to my kitchen. I had to call a company to treat the infestation.

Samsung French Door refrigerator, Model RF28R6221, manufacture date May 2021, purchase date Jan 2022. Ice maker constantly freezes up. Worked fine for about 18 months, then started having water inlet valve in ice maker freeze - defrosted, worked ok for about another 8 months, but since has progressively gotten worse. Have had at least 6 freeze-ups in last 12 months, replaced all parts twice, defrosted each time, and this unit style appears to be identical to Samsung fridges that were part of class action suit in 2017 for the same complaint. Appears many of the current model units using the same ice maker style. DO NOT BUY any Samsung fridge that has the ice maker in the top of the refrigerator section - also this location makes it difficult to defrost it, as you have to essentially turn of the fridge part, putting all your food at risk of spoiling while you defrost the ice maker. I have stopped using the ice maker now and simply buy bagged ice.

I have a four door Samsung refrigerator. The ice bite maker broke. A piece of cheap plastic available on Amazon for less than $10.00. Their recommended service is charging $140.00 just to make an appointment. Which must be paid prior to their arrival. Plus $150.00 to come out and service the unit and unknown how much they will charge for the cheap plastic. No wonder there is a class action lawsuit about their ice maker. Unbelievable exorbitant highway robbery for a simple repair. Please consider all this before you buy any of their product.

A new Samsung refrigerator stopped cooling due to fan issue in 8 months after purchase. I would understand it, but worse, they work with local an ineffective, customer disrespectful local service. This service cancelled my appointment without giving any new appointment a week later (food were already gone). I had to go out and get a service by myself, the service was amazingly fast and effective. And when I asked to be reimbursed, Samsung after weeks/days of online, text, calls, multiple tickets did not pay. I waited 2 hours to talk a manager, the employee is upset, but they cannot help. This is Samsung... So stay away from Samsung products not because of its poor quality alone but they do not care for their customers. A cheap company. I am really disappointed, I had always thought Samsung company cared for its reputation, customers, and good quality.

My refrigerator started leaking water from one of the pipes inside after a few years. I called tech support and was told those part only have 1 year warranty. What a joke. Now I have to find a way to fix it because they keep leaking water. Don’t buy stuff from SAMSUNG. They do not stand behind their products. 👎👎👎👎

I purchase a Samsung refrigerator 15 month ago. Already giving me problem. I call customer service and very hard to understand the person on the other end. The refrigerator doesn’t cool and it had a refrigerant leak. My advice to all that see this post. Do not buy it if you don’t want to spend more money on the refrigerator.

I am writing an update on the review written in 2019, Since the last review the freezer door has broken, unrepairable. Per Samsung the entire door would have to be replaced and since this is deemed as "fair wear and tear" it is not covered by my appliance insurance, the refrigerator Icemaker has quit working which I wasn't too worried about since it has an icemaker in the freezer just not as easily used but usable, the water dispenser has also now quit working, and finally now the icemaker in the freezer is slowly dying (the freezer door does have a diy repair which cost ten bucks). Samsung doesn't mention that. I guess I will shortly be replacing this thing but it will definitely Not be with another Samsung.

I will never buy a Samsung fridge again. The icemaker failed and the factory replacement works badly. The freezer door broke off, and there's no viable fix. It's super hard to clean-trying to remove the glass shelf resulted breaking the clips that hold the glass down, and Samsung won't replace them (unless you buy a whole new shelf). I am not making this up. I thought Samsung engineering was better but this is a disaster. Thinking of just replacing ours even though it's only a few years old. We have an LG at at our weekend place - it's way better.

Buy everywhere. Do not buy a Samsung refrigerator because they are not reliable. Warranty is a sham. Customer service is terrible at best. Buyer. Beware. This is a bad product. The French door bottom drawer freezer model is horrible. Customer service horrendous. The warranty is not worth the paper it's written on.

High end Samsung refrigerator circuit board failed at 6 years old. Part not available from Samsung (for a 6 year old unit). Refrigerator is junk after 6 years. The Kenmore that it replaced is still chugging along in our garage keeping the beverages cold. BUYER BEWARE. Samsung is junk, and they do not keep parts available when they fail.

We bought a Samsung French door refrigerator a little under 5 years ago. It was during the pandemic and inventory was down so it wasn’t our first choice but we couldn’t delay. Last week it stopped cooling, and resetting it didn’t help and resulted in the loss of food. Getting through to Samsung was an exercise in frustration but I finally spoke to a representative who concluded the compressor was broken. She put me in touch with their repair service who promptly required a $120 trip fee before they would schedule repair. (The Samsung rep that I spoke to told me the compressor was guaranteed for 10 years so the part was covered.) However their repair service informed me it would be $1300 minus the $120 already paid - mind you, the refrigerator itself cost less than $1300.

This is the worst appliance we have purchased in our 58 years of marriage. The ice maker was "repaired" under warranty, but a few years later, beyond the warranty period, it failed again. Samsung refused a "goodwill repair and their authorized repair shop wanted $190 to replace it. Since that repair service had a bad reputation I replaced the ice maker myself at a cost of $154. This refrigerator was never able to maintain recommended refrigerator and freezer temperatures, even at the lowest settings. The actual temperatures are 45 degrees and 10 degrees. (Max recommended are 38and zero). Now the temperatures are even higher and food is spoiling. Discovered that the evaporator coils are completely frozen over and as a consequence the evaporator fan cannot turn. The only fair resolution of these issues is a full refund of the purchase price! Oh, and a friend is having problems with her new Samsung clothes washer!

I ordered shelves that broke for my Samsung refrigerator. I changed my mind & I canceled that same day. The company charged me TWICE. $212.83 a total of $425.76 I contacted them and they refunded me $212.83 and since there was another charge, I disputed it with my bank. That was June 5th and then dispute for the extra charge on June 8th. It is now JUNE 23 and I received the CHARGE BACK ON MY BANK ACCOUNT for $212. 83. SAMSUNG PARTS STEALS MONEY and you can’t get Representative to call back. BUYER BEWARE- they ARE THIEVES. And their products SUCK TOO. P.S. I have an over the stove microwave and the HANDLE BROKE right after the warranty ran out… IT’S JUNK… And now I use my microwave that sits on my counter made by MAGIC CHEF. The $100 Magic Chef microwave has worked for years with no problems. SAMSUNG IS JUNK.

Samsung is nothing but Garbage!! Purchased a refrigerator/freezer 3 years ago. Doors are delaminating and look terrible. They tell me and everyone else it's faulty maintenance and you have to pay to get new ones. So I have to pay them to replace garbage with garbage. I will never buy another Samsung product again!

We bought a Samsung refrigerator 11 months ago, the ice maker stopped working. I contacted Samsung due to it's still under manufacturer warranty. I have gotten the run around for 2 weeks then received a text saying they canceled my work ticket due to no one in our service area. NEVER BUY A SAMSUNG REFRIGERATOR!

I would love to rate in the negatives. 1st the ice maker stopped, then freezer started to get warm, then fridge. Took weeks for someone to come out. They supposedly fixed it. Then surprise! Broken again. It's been a month of the technician not showing up or delaying and not showing up still no resolution. DO NOT BUY SAMSUNG FRIDGE.

The refrigerator may look nice but the ice maker keeps freezing up. When you contact Samsung they pretend to want to be helpful and keep the customer happy but it is a farce. They final comment was pay to have it fixed. The refrigerator is only 4 years old. And also a little about their ovens. They do not keep the temperature. Have to keep resetting the temperature as it drops significantly for no reason. Second time purchasing Samsung. Gave them another chance. My mistake. Definitely the last.

I was pretty excited when I purchased my Samsung refrigerator. Awesome and ahead of technology at the time we puchase with the screen door etc. Few of my siblings bought the same brand. We encountered similar issues with icemaker or leaks. Here sad part my Samsung fridge had a Freon leak and unfortunately it’s 2 months past the 5 year warranty. Labor for the repair would be almost the same as getting a new fridge. And here I am looking at the 10year warranty on the door. What a joke! Has the bells and whistles but not a product that’s reliable in the long run. I will never purchase a Samsung refrigerator again! The product has more issues and it does not last!!

We bought a very expensive Samsung Refrigerator and have had CONSTANT PROBLEMS with the icemaker. It freezes and can't be used. We've had several service calls (at our expense), replaced the icemaker, and it still doesn't work.

Samsung?! Seriously, why are you considering buying a Samsung product? Remember Yugo cars? Samsung seems to have a quality problem. I have been a fan of Samsung and was responsible for purchasing 22 products from them since 2016 with the exception of a camera purchased in the mid 2000’s. My daughter has purchased Samsungs due to my recommendation. They have a known issue with their in door icemakers that they will warranty for one year. The icemakers freeze up and require defrosting. The fix is a $130.00 service call to apply silicone and other items to seal it up. If you research you will find this “Samsung has faced multiple class-action lawsuits since 2017 regarding defective ice makers in its French-door refrigerators. While there is no definitive single total for the number of individual lawsuits, the litigation involved several major consolidated class actions and thousands of consumer complaints”.

I purchased a refrigerator from Home Depot six months ago and now my refrigerator is not working at all. I have tried calling. They have stated that my refrigerator is still under the one-year warranty. I also purchased a five year warranty with my refrigerator. However, all of my food has fall and it will be nearly a week and a half before a technician comes out to service my refrigerator to see what’s wrong with it. I will never purchase another refrigerator without understanding how this works. Now who is responsible for all of my food that has fall. Can’t get no help from customer service with an explanation.

Love my Samsung refrigerator. Just bought a new one.

Only 3 yrs had 28cu ft solenoid for ice maker fail. Can't understand that the part for it was discontinued, will never buy Samsung again, and had to replaced with another brand.

I have a 3-yr old French Door Bespoke fridge. I have loved the look and design. But the auto fill on the interior water pitcher, suddenly, without warning, would not stop filling. Kitchen nearly flooded. We called Samsung, and nothing they could tell us would resolve the problem. The error code told us to dry off a sensor - didn’t work. We programmed it so the auto fill was on STOP. But it didn’t stop. We eventually cut off the water supply, access to which was not easy. The most frustrating thing is the fact that Samsung has no certified repair person anywhere near us - not in Buffalo, not in Jamestown. The closest certified Samsung technician is 3 hours away.

We purchased a Samsung Refrigerator, Model RF27T5201. The refrigerator worked well, until we came to clean it. We found the glass shelf above the vegetable drawer cannot be removed. One time some liquid leaked from frozen fish and gathered under the glass top and then solidified. Now there is an unpleasant layer trapped beneath the glass, which is growing mold.