We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.
We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.
When we bought the house, we requested for Viking appliances. We wanted to get the big 42-inch refrigerator but our realtor failed to tell us at the last minute that they ordered a 36-inch model instead. But even though it's not the model I liked, I love its quality. The aesthetics, as far as the door hinges, doesn’t get in my way. It was well-thought out and well-engineered. I also like the option that the temperature is different in certain compartments. However, I don't like the freezer part. As far as the stovetop, we had a choice in that. We got the eight-burner stove and it is phenomenal. It also has a conventional oven built in. All in all, I like Vikings appliances because I can buy a certain model and it has options that come along with it.
I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, I'm happy with the product and would buy again.
I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so it's always a fear of ours that it's going to swing and the latch will get broken. I need to call to see if there's a kit or fix for it but I haven't had any issues. Repairs take awhile because of products but other than that it's fine. If there's an issue I just call into the Viking number and they're able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.
I've seen Viking' ranges and other appliances and knew they were more in professional kitchens. And then, I was at Best Buy and they had a model there. I got their refrigerator because the way it was built. The layout of the interior had separate sensor controls for bins inside the refrigerator. I also like the way the freezer is set up on the bottom, and the adjustable shelves. So far, it's good and I'm completely satisfied.
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Thank you very much for your review. Viking is happy to hear that you are enjoying your unit. We do apologize for the issues you are having with the drawers. If you would like to contact our dispatch department at 1-800-241-9152 option# 3 they will be able to get you with a servicer to come out and take care of this issue.
Original review: Oct. 18, 2016
I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and that's how I ended up buying a Viking refrigerator. It's a good purchase. I bought it from my dealers here in the Portland area. It's been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, "Listen, just tell me about Viking right now," and he said, "Okay." The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, there's a little ozonator inside the ref for keeping the food fresh and not smelling.
However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in won't stay and would slide out if I don't put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, it's perfect. Hopefully, somebody can fix my ref's drawers so they will not slide when I open the main door, because that's very annoying.
Viking proudly displays our products on dealer showroom floors as well as providing detailed information on our website for consumers review prior to purchase. We are sorry to hear you are unhappy with the design of the unit.
Original review: Oct. 17, 2016
The Viking refrigerator came with the new house and works fine, but there isn't a water dispenser and that is pretty annoying. I looked online to see if I could get the built-in but I don't believe Viking sells one with the dispenser. The shelves are not organized that well. They are not wide enough to accommodate milk cartons. So for a refrigerator that stands seven feet tall, it's frankly useless and not worth the price that I paid. I'm not a very happy customer at the moment.
Viking is sad to hear about the issue you had with the door. I see where you have contacted our customer care department and one of our representatives is assisting you with resolving these issues.
Original review: Oct. 16, 2016
Model DFBB363R 36" Built-in fridge - We purchased this fridge in 2009 during a kitchen remodel. From the first, we felt the quality was not good. Seals cracked, paint on shelves peeled. Then, about three years ago, the compressor went out. Now, today, while our daughter was making cookies, the door just fell off. It just missed her, and caused irreparable damage to our custom cabinet wood and floor, as well as damaging the door itself and interior compartments. Now we discover that this fridge was the subject of a recall years ago for this problem, yet no one contacted us. As it is a weekend, we have not yet been able to contact Viking, but expect them to repair not only the fridge but the damage caused by the faulty door.
Thank you for your post, we are truly sorry to hear of the issue you are experiencing and we understand we have a customer care representative working on your case and they will continue with their guidance through the repair process.
Original review: Oct. 16, 2016
I’ve been having a lot of trouble recently with our Viking Refrigerator and it’s been one of the worst customer service experiences I’ve ever had. I liked the great arrangement design in the freezer and that it had a three-year warranty. But, the freezer leaks water onto the floor, which then pools under the fridge and then leaks into my basement. I have to get in there every week and break up the ice at the bottom of the freezer so it doesn’t break the seal. I sent an email to Viking several weeks ago and I was in touch with somebody there and we have emails back and forth. I opened up a service ticket about three months ago and I’m only now starting the service process since it wasn’t until this week that I actually got confirmation. They have a local appliance service person coming out and I’ve scheduled an appointment with them.
We've had a Viking Refrigerator for as long as I can remember. We always like how the line of products look. Unfortunately, our own Viking Refrigerator has been terrible and we had a lot of issues with Viking because of it. We bought a new house and then the refrigerator stopped working. We had contacted Viking about 15 times to talk to them about replacing it but they kept sending somebody out to keep repairing it but it didn't work. They refused to replace it until the serviceman said there's nothing more he could do. So we went about eight weeks without having a refrigerator and that's not ideal when there are kids. We had to have the refrigerator replaced and it's going to be our last Viking just because the customer service was absolutely horrific. They were very difficult to deal with and they're worse than the refrigerator.
I've known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.
My refrigerator from Viking is good, so far, except that it came with the ice maker broken. They had a tech come out and replace it, so it's working. It has a lot of good features and it does the job.
The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.
Thank you for your review. We are truly sorry to hear of the issues you are having. We will have a customer care rep contact you shortly to assist.
Original review: Oct. 9, 2016
The ice machine in our Viking Refrigerator doesn't work. I've had a service technician out because it's still under warranty but they can't get the parts. They can't even confirm when they're going to fix it. I’ve known Viking products for years. In fact, all of our appliances are Viking. We got the lower end model of refrigerator. I'm not an expert on refrigeration, but I don't think that it's up to par with other units at its price range. Their upper end models may be totally different but the ice maker design of this unit is not good and it needs to be changed. We can't pull the drawer out because the bearings had gone bad.
So, the ice making location or the way it works is not good. Now, I can't even get parts for it but the parts are backlogged. They said it's going to take over a month to six weeks to get them. They need to keep these parts in inventory. I can understand if they're not readily available that day but I hope we could get them within a week. Six weeks is ridiculous. They can't even confirm when they're going to get the parts, and they're saying hopefully by Thanksgiving which is not good.
Viking is a high-end appliance which was in the price range that I wanted to spend on. So I spent $10,000 on a Viking refrigerator. However, its ice machine had not been working and I've had to have it repaired three times in six months which doesn't make me happy though I didn't have to pay for the repairs. But I love the refrigerator's look and quality, and it's got beautiful lighting. Shelving is more than enough for me and my husband though it wasn't as big as I thought it was. I also had a wonderful time with the Viking dealer and they were absolutely helpful throughout that process of having to come fix it. It was an amenable experience.
13 years ago, when we built our house, we bought a Viking refrigerator. About two years ago, we put $1100 into it because it quit working. The guy said it was better than new then about three months ago the refrigerator door fell off. They gave us a whole new one so now I have a new Viking Refrigerator. However, I don't like it as well as my old one because I don't think it holds as much. And already, the plastic is cracked in one of the drawers and I don't know how it happened. We had that problem with the old one, but not this soon. The drawer in the new unit is not extra full, it goes in by itself, and you just give it a little shove and it slides in. I like that feature and it's better for me. But my other one have more of a tall shelf on one side so taller things would fit like a wine bottle say and it's pretty. Their reps are very nice and they were very good about getting us a new refrigerator.
When our refrigerator door fell off, luckily it only grazed my husband. It hit him on the shoulder but he was walking away from it. But it did damage my covered and wood floor. There's also a big gouge out of my cabinet doors which I've had somebody come to look at and there's no way that it can be fixed. It has to be replaced. Some of the boards on the floor have to be replaced too which means that they have to redo my whole floor because it's an open hardwood floor. In their email to us, Viking said that they wanted our homeowners to do it. I checked with my homeowners and found that it's going to raise my insurance. We have a $1500 deductible. So I'm in the process of getting bids to send to Viking. I'm not happy about that part of it and if it had hurt my husband worse, they'd have a lawsuit on their hands. Also, I feel that we weren't notified of this problem with the Viking and we're lucky there wasn't any grandkids here.
Thank you for your review. We are sorry to hear that you had issues with your first unit but happy to see that you were able to work thru our customer care team to get the issue resolved
Original review: Oct. 7, 2016
I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, I've had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.
We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldn't fit a bigger fridge so we decided to go with Viking. We're happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and there's a lot of cold temperature while we're taking the ice out as well as the ice cubes having a tendency to fall off. But it's very well-built and it shows high quality compared to other products. It's also backed up by a great warranty. As far as the refrigeration, we're so far satisfied and would certainly recommend Viking to other people. We don't have any issues like we had with the range.
I was very frustrated with the gas range that we have. I had a bad experience with that way Viking's customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasn't a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.
Thank you for your review. Viking is sorry to hear that you had issues with your unit but that ultimately we were able to resolve to your satisfaction.
Original review: Oct. 6, 2016
We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.
When I purchased my Viking refrigerator, it was a good price and the built-in lock on the counter was good. However, I don't know if it's the fridge's or the customer service's fault, but I was starting to get water pooling in the bottom of the freezer. I've got some damage in my wooden flooring and my pantry. I sent a complaint back in February and I'm finally starting to get a response. The technician was out last week. It took six months to have someone come look at my fridge, and I'm not sure why it took so long for them to get back to me. They have poor service and I'm not very happy.
Factual basis uncertain
We purchased a home with a 2015 48" Viking Fridge already installed. This unit was older and was subject to a door hinge recall. Doors too heavy for hinge design. After getting factory repair, doors warped and fridge would not seal. This is the good part of the story. After ruining my hardwood from leaks, I was offered a warranty replacement unit for $5,500. This unit was installed in May 2015. By August 2015, we had 11 service calls including visits from Viking Regional Service Director. Poor cooling, icing up, random temperature increases were main complaints. By September 2015, decision was made to replace brand new fridge. We were relieved but that relief was short lived.
It is now October 2016. My refrigerator is currently unplugged and has been for the last 2 weeks. We have had 4 defrost terminators replaced in the last 12 months. Those of you who are unfamiliar with this repair, a terminator is the switch that initiates the auto defrost cycle. When the switch fails, the fridge slowly ices up which prevents air from traveling up through the freezer to the refrigerator. Symptoms are elevated freezer and fridge temperatures. The latest issue is a leak in the closed system. Under warranty but estimate over $4,000 repair when fridge is out of warranty. I have tried to be understanding. Mainly because we have had excellent support from our local service company High End Appliance. However, my patience is running thin. Jury is still out as to how Viking will handle this. Will keep you updated.
Viking is so sorry to hear of the issues you are having. We will have a customer care representative contact you shortly to help take care of the issue.
Original review: Oct. 4, 2016
I bought my Viking refrigerator about two months ago. We remodeled our kitchen and I just put it in about three weeks ago. I haven’t had good luck with it so far. The door doesn't close and they haven’t fixed it yet since I bought it. They came out and looked at it and they said they had to order parts, and they said they’ll get back to me in a week or two. I was on hold for over six hours one day, trying to get a hold of them. Once we got through, there were a lot of problems. We had to do a lot of it online and then they wanted pictures of the serial number ‘cause they didn’t believe us. It's been a terrible experience.
We remodeled our kitchen in 2012 and chose Viking appliances. Since then the 36" refrigerator/freezer has been nothing but problems. We've had approximately 10-12 service calls in the last 4 years. In 2015 we were without a working refrigerator/freezer for 5 weeks while we waited for parts. At 2 a.m. last night, the alarm on the refrigerator was going off (which it does ALL the time), and there was a terrible smell of something burning. When I opened the door to the refrigerator, smoke billowed out. We turned off the appliance and this morning discovered that a fire had taken place behind the back panel of the unit. Black soot was evident in the freezer compartment. (I've attached a photo.)
Again, Viking responds by sending out an authorized dealer to fix it instead of replacing the unit as we've requested on numerous occasions. Now I worry about the safety of their appliances in general and seriously regret the purchase of all my viking units (gas range, dishwasher, and refrigerator/freezer). The authorized dealer called after speaking with a representative from Viking and said the best they could do would be a service call 5 days from now. When I mentioned there was a fire they moved the appointment up by two days.
So once again, I am without a refrigerator. With all of the problems, time lost at work waiting for repairman, the inconvenience of having no refrigeration in our home for weeks at a time, damage to my wood floor for a previous leak in the freezer, etc., Viking now gives us the runaround that the unit is out of warranty. Truly unacceptable for a unit costing $8499 at time of purchase. If I could give this appliance zero stars, I would. Just thankful that my home didn't burn down last night!
I got a Viking refrigerator because it's a good quality product and I like the appearance of it. I also like the way it's set up securely. The product is very nice and I'm enjoying it very much. My experience with the team at the Viking dealer was fine. The service was excellent and they were pleasant to deal with.
Thank you for the feedback on your Viking appliances. We are so happy to hear the enthusiasm you have for your units.
Original review: Oct. 2, 2016
I started my degree in design and have always been very into design, form, function and how things look. I go through all the magazines and when I saw Viking the first time, I thought I wanted those in my home. One of the main reasons I loved the Viking is because it’s very simple, the lines are very sleek, and elegant. I went to an appliance dealer in Spokane, Washington and the salesman showed me all of the appliances. Wolf is a little intense for me.
Six months later, we had to hone in on what we were gonna put in the house and so we went to that dealership in Bend, Oregon. I kept bringing Viking up and the rep kept taking me away from it. He said the brand doesn't update and doesn't have anything new and fancy with their machine. But that's why I want it. I don’t want anything fancy. There’s not even a clock on my stove. First I was kind of taken aback and I thought, “Oh, I have to use my own timer.” Now that I’ve used it, it’s what I love about it. There’s none of those pieces that often have problems down the road. The temperature is very true to the dial. I have a thermostat in there and when I put it on 350 and I wait 30 minutes, it’s at 350.
The refrigerator doesn’t have the water feature that a lot of refrigerators have. When I open it up, it’s incredibly bright and it’s like the heavens open up. You just see everything. I’ve noticed that I can also keep vegetables or fruits in the compartment for a longer period of time than I’ve been able to in the past. It’s interesting how many people have come in to look at the house and they’ve all made comments on Viking. It just works so well and accentuates everything else that is in this kitchen.
My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing we're not crazy about is the ice maker. It's got the arm but I don't know if it's done on sensors where it doesn't overflow and doesn't really fill the refrigerator in. But then Viking is great and we love it.
We've owned Viking products for years in different houses. Over the years, their products have improved. We've just spent about $40,000 in Viking products, in building a new home. The refrigerator we got from them appears to be fine. They built a nice product. I don't have high expectations with a refrigerator. It either keeps stuff cold or frozen. We have a separate Viking ice maker that's not part of the freezer or refrigerator, and it's a nicely constructed piece of equipment.
My only issue was with their dishwasher that immediately leaked. Moreover, I was in a new home without a dishwasher for two months because they couldn't deliver parts. We just got the dishwasher back a couple of days ago. The Viking dealer was good, except with their service with the dishwasher. We live in a small town in Arizona and they are the only game in town. But there's no excuse for our spending thousands of dollars on a piece of equipment that comes defective from the factory and then it takes two months to get a replacement part. It's just not acceptable
We haven't had any issues so far with any of the other equipment, which is good. Our Viking products sometimes had service-related issues, so they're not as durable as some of their competitors' stuff, but they certainly are attractive in their features. I've had both good and bad experiences with Viking products, so I’m holding my breath that we don’t have any other issues. Viking has been challenged publicly on the quality of their product. So, I'm hoping that they have improved their manufacturing process and their items are more durable than they were in the past.
Thank you for sharing your Viking experience. We are so glad to hear you love your new refrigerator.
Original review: Sept. 29, 2016
We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and I'm pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.
I only plan on buying a refrigerator once, so the 10-year warranty from Vikings made me choose to go with them. Everyone else's warranty is much shorter or almost non-existent. We bought it from a huge warehouse store and they were very informative, helpful and could answer any questions that we had. Though we have made up our mind that that's the one we were gonna go with since we had looked at so many already.
It's a little too plasticky. There's a lot of plastic in it and if they remove the plastic and the plastic parts in the motor, it will last me. But, I do like the freezer section. It was a little bit bigger than some of what we were looking at because we purposely went with the French styling. I like the crispers and use them a lot too. So far, our experience with them has been good and I would recommend it.
When I went into the store of the multi-product and multi-brand dealer, I had a shortlist of what would fit in my house, and the Viking refrigerator was one of them. It's well-rated. I looked online for reviews and did more of my research outside of the dealer store. The refrigerator that I got from Viking is good. I like it a lot, especially the lighting. However, there are two things that I don't like about it. One is that I wish I had filtered water. The second one is that when you use the ice tray in the automatic ice feature, the little bars that measure whether it's full or not usually catch the ice, and then the ice falls back into the freezer and you can't shut the freezer. So then you have to fish up some of the ice. But it's hard to get back there because you have to get down on your hands and knees and slide the big tray out. Otherwise, the ref is working well.
ConsumerAffairs Research Team
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Viking is a luxury brand of appliances that became famous for its line of stove ranges. The company sells a wide variety of appliances, including refrigerators, and is based in Greenwood, Mississippi.
- Luxury: Viking offers top-notch, luxury products that use high-quality materials and offer many desirable features, such as icemakers and bottom-drawer freezers.
- Built-in option: Viking offers customers built-in refrigerator options, which means that customers can customize their refrigerator to match their home.
- Energy Star: The products that Viking makes are Energy Star rated, which means they efficiently use energy and are better for the environment.
- Size variety: The company offers refrigerators in a huge range of sizes so the products fit into many homes or commercial establishments.
- Unique products: Viking offers customers unique products, like beverage centers to keep drinks cool, under counter fridges and refrigerated drawers.
- Best for Luxury homeowners looking for high-quality appliances, and commercial establishments that want to purchase a refrigerator.
Viking Refrigerators Company Profile