Viking Refrigerators

I got a new Viking fridge, which is a similar model to the previous one, and setting it up was a big hassle. The people who delivered it did not put it and I had to get people to do that. But Viking is a good fridge, which is why we got it. When it works, it doesn't give trouble, although when it does, it's very problematic to get an experienced professional who deals with Viking. Viking could not set us up with someone that's their repair guy unless I have a contract with them. We were not the original owners of the previous, so I didn't have any contract with them. Now, I do and I hope there is someone here to fix it.

They were able to fix the ie maker. But what happened is that the fill pipe that brings the water in froze solid and they think it might be a design flaw. Since they fixed it, the fridge has been operating for about a week. The problem may be that if you don't frequently take ice out of it, that pipe is going to freeze again. Other than that, the fridge has worked fine. It looks to be of a good quality. I like the way it's laid out.

It's a French-door refrigerator with a very spacious freezer drawer. There's no deli drawer in-between that you can pull out, which a lot of the other ones have, which seemed to me makes them basically more complicated. The other reason I chose this one is it does not have any kind of digital electronics. All appliances now will have apps that hook up to your phone and iPad and I didn't want that. It's just stuff that is eventually going to malfunction. I want it basic.

We had an appliance repair guy out working on something else, not those appliances. And he said, "Oh, you got it too cold." So he obviously figured that out. Clearly, I need to take a minute and go find the owner's manual or I need to just google it and look it up. So it's not really a complaint to Viking, but it's not intuitive. Let's put it that way. Somebody overengineered that. You should be able to open a door and press an up button or a down button to set your temperature without having to hit the right combination. We're not opening a safe here. We're just adjusting the temperature in the freezer. But otherwise, we've been very happy. It's beautiful and it works.

There was a rebate program with our units, and we got the rebate. But the communication back from Viking was zero. So I filled it out, got the forms online, did everything I needed to do. I even uploaded and submitted online. Never got an acknowledgment email. Then a month or so later, a tech shows up. But I would certainly recommend Viking to somebody. It's a good quality product. It's made in the USA, which I don't know how many of us left care about that. But that means something to me.

I wrote a letter to the president of the company and within two days, I got a call from his executive assistant and they said they would take care of that for me. They sent out people that know how to fix the things and they decided everything we had told them was correct and they replaced the refrigerator with a brand-new one and that is working perfectly. When I looked up Viking, I did not see consumer complaints on various websites. I did not see any situation such as I had had. I got a turkey on the first one and somehow it got out of their factory poorly built or the thing had an accident, like falling off the truck and got it out of alignment.

I was very impressed with the speed once I got to somebody who could do something, the president of the company. So, I was very happy that Viking stood behind their product and gave us this new one. Their response to my problem was outstanding. I'm skeptic at heart and they relieved my skepticism about big business. The lighting inside the refrigerator and the freezer are excellent. You can see everything. And the good arrangement of shelves and lots of room for everything are also my favorite features. There's just two of us living here now so, it's all going well.

The fridge is giant. It holds everything, it's got plenty of drawers for all different stuff, like your charcuterie, cheeses, vegetables, and fruits. It's got lots of adjustable shelving. But it did not have an egg keeper. I'm wondering if I might have gone online to just find one, but I just bought an ice bucket thing that's long and slender, and the eggs fit well inside it. It fits on the slender on the shelf, much like the clear one that came with my stainless fridge up here in Jersey. There are those little things that are a bummer. Otherwise, the thing is great. I would remind myself to ask about water because I am happy that it's not in the door. And when you get water in the Viking, you get it on the inside, not on the outside. When you open it, there's a little thing on the side. But I didn't get that. My friend has it. But I don't drink that much water, so it's okay for me.

It took quite about nine months before I got the Viking refrigerator I ordered. For the most part, the refrigerator seems to be working pretty well. The only thing is, we had some issues with it in a short time. The built-in icemaker had some quality issues. But those were resolved by a warranty repair. A third party company was sent out and they seemed pretty knowledgeable. They were good to work with and they made sure that we were taken care of. It just with what we paid for it, we had more hiccups than we should have had early on. But for the most part, I'm pretty satisfied with it. Everything seems to be pretty good quality. I like how modular everything is in it. You don't just have the ability to adjust the shelves, but the positions of all of the different parts such as the crisper drawer and the deli drawer. You can arrange it however that suits your needs. That's my favorite aspect of the refrigerator.