Viking Refrigeration Reviews

Everything that is plastic bricks all the drawers all the shelves even the side of the refrigerator are cracking. They have been breaking since the first month. I bought it 18 years ago. I have replaced many shelves and drawers. The worst refrigerator ever but to replace it is thousands thousands and replacing parts as many hundreds.

We purchased a Viking side by side refrigerator in December 2025. It’s April 2026 and we are on our 3rd service call for the freezer not working. We have lost hundreds of dollars in food that has gone bad. Worst of all, Viking knows about the problem and still sells the unit with said problem. 3 strikes and you are out! If we need a 4th service call legal action will be taken.

Purchased a Viking 5 Series VCSB a little over 2 years ago. Ice machine constantly does not work properly. Just recently the door stopper (what I thought was a steel piece) broke and now the door swings. Viking customer service states that warranty is only 2 years, so this broken piece is now out of warranty. Unreal that a refrigerator that costs over $10,000 and is supposed to last 15-20 years has issues like this in year 2.

Truly one of the worst “luxury” items you can spend your money on. Outside of it looking nice, there is nothing good about these fridges. We have needed 5-6 repairs over the last 4 years that have cost more than if we were to buy 5 actually reliable fridges. Considering how unreliable these fridges are, you would think the customer service would be helpful and repairs would be quick, but that is far from true. Each part takes minimum a few weeks but usually well over a month to get. I have had to live with no fridge in my condo for months at a time with 0 urgency from Viking until we call 5x times. After repairing and charging insane amount, they say the fridge should be good to go for a while just for it to break again months later. DO NOT waste your money

We have found the proper use for the Viking fridge. We have commissioned a welder to attach a chain to the fridge so that it can be used as an anchor for ocean freighters. The only thing we ask for is that we have the first right to apply for the patent!

My wife and I upgraded our kitchen in 2018. We have had numerous issues with both our $8000 counter depth refrigerator and our $4000 dual fuel 48 inch range. With the range one of the oven doors does not completely shut. With the refrigerator all of the drawers have broken. The replacement costs for the drawers are $250 each which means I will spend $1000 replacing the drawers. So basically 1/8 of the cost of the refrigerator is the drawers. And the freezer the slide tray continues to give us issues because the bracket is flimsy and will bend. We also had to replace the seal on the freezer very early on. Getting a service technician is very difficult but for the price point, I don’t think I should have these issues.

We recently purchased a home with a full set of Viking appliances. About a month after settling in the under cabinet beverage cooler failed. I contacted Viking on line through two different sources. I included troubleshooting information including model number, serial number, and fault codes. Nobody ever contacted me. I then found a Viking repair center in the Phoenix area and contacted them, giving them the same information. They gave me an estimate of $1600.00 to repair it, and if it was a bad compressor they would have to pick it up and take it back to the repair shop. I'm sorry but sixteen hundred dollars to repair a beverage cooler is insane. I decided to look up the price for a new one, they were around 5K! It's a beverage cooler, not a refrigerator. I replaced our cooler for about nine hundred bucks including delivery and install. That means if the new one fails I can still buy four more for the same cost of a Viking.

We spent 10 grand on what was supposed to be a premium Viking Series 7 refrigerator. Instead, what we got was a $10,000 useless brick that has never worked a single day in its life. From the moment it was installed two years ago, it has been one failure after another. Multiple service calls and the result is always the same: a refrigerator that can’t cool below 42°F, a freezer fan that’s broken three times, and an ice maker that might as well be a decoration. This isn’t a fridge; it’s a costly cabinet that keeps food warm while Viking and their warranty company ignore every single call for help. Their “support” is nonexistent, their product is defective to its core, and now we’re paying out of pocket for a replacement. Bottom line: if you enjoy wasting $10,000 on a shiny, broken box and endless frustration, buy Viking. Otherwise, STAY FAR, FAR AWAY.

After spending thousands of dollars, hoping to have a refrigerator that’s worth the money, we were very disappointed. The Viking refrigerator is built for factories and it’s an industrial product, not a residential product. The constant humming of the fridge, 24 hours a day is disruptive and annoying. They misled us to think it is a fan that is going to be fixed and they replace replaced the fan three times in the two years of the warranty period. Eventually, the warranty wore off and now we are stuck with a heavy, bulky, noisy refrigerator and has recently started to freeze the top shelf. We had a Subzero before and to save some money went with Viking. Big mistake and will never buy any Viking products ever because of their terrible customer service and constant lying, and putting our issue off until our warrant ran off. Terribly disappointing.

We waited months for this 48" refrigerator/freezer to be delivered. The unit is very pretty, with a very nice interior. A few hours after the delivery, we were still waiting for the temperature gauges to indicate the freezer and fridge were cooling, but the temperature went up! I tried troubleshooting with the help of the owner's manual, and tried turning it off and on. Nothing worked. Now, after so much time and expense, we have an 8-day wait to even hope to get someone to look at it. How can this company send such an expensive machine to someone's home when it doesn't work? Where's the quality control? We realize that buying it from Best Buy was a mistake, but the fact that they delivered a defective brand new refrigerator is the fault of Viking!