Viking RefrigeratorsConsumerAffairs Accredited Brand
Recognized for their exceptional products, Viking provides free standing ranges, range tops, ovens, refrigeration of all kinds, and much more. They have re-engineered their products and they are better than ever. You can now own these products that were previously available only in commercial kitchens. Since partnering with The Middleby Corporation over two years ago, they’ve shifted their culture to ensure their products, quality, and service are the best out there. With numerous products to choose from, you’ll find exactly what you’ve been looking for.
Viking has always been one of our top few favorites and with our particular remodel, we were looking for more of a high-end like commercial package which narrowed things down to a few different ones. The quality of Viking's refrigeration system is great. Every aspect of it comes across as very high-quality and very well-made so the whole package is impressive. Overall, we’re very impressed with Viking and I would highly recommend it.
I had to look up the refrigerator that would fit in the spot of the old refrigerator. I could only get couple of them that would fit in the spot and Viking refrigerator was one of the two that would fit. We talked with the salesman and I think Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.
When I decided to redo my kitchen, I decided to go with Viking Refrigerators to try it out. I also bought Viking range, French door oven, dishwasher. I had the fridge installed and then I had a new cabinet put in and being a first time Viking Refrigerators owner I was very disappointed when the installers pulled it away from the wall and it bent the feet underneath. We did not know it needed to be lowered. Even the contractors who do kitchens all the time did not know that it had to be lowered first.
I haven’t used my refrigerator in a month. I got a brand new kitchen but I can’t use the fridge because I’m trying to determine how to get this thing fixed. I called Viking Refrigerators, they referred me to a place called High End Appliances. I called them, they came out, looked at it, and when they gave me the estimate. They were saying it was going to cost like $1,500 to fix it and the Viking Refrigerator was $10,000.
I was going to call Viking Refrigerators and share with them the situation in detail. Supposedly the issue was not a manufactures defect. I don’t understand why it can’t be a part of that warranty but as far as the Viking Refrigerators repair person says through High End Appliances, it could not be covered unto warranty. I think that the customer needs to know more specifically that it if a heavy duty item ever needs to be removed it will have to be lowered, because I paid for installation through BestBuy. They put it in and they knew that I was going to get my kitchen remodeled but who was going to tell me to make sure to lower it when I move it.
For a major appliance like that that costs $10,000 I would expect that there should be something in writing if this item ever needs to be removed. I think there needs to be something very bold and written so that this won’t happen to someone else again. I don’t know if that should be something that was made apparent to Viking Refrigerators owners not to move this 48 inch cabinet type fridge unless you first have it professionally lowered. It’s not normal so it was a little frustrating.
We heard about Viking Refrigerators through our builder. Then, we decided to go with them when we looked into it. It has good quality and we are happy with it. We have had some contacts with their reps for service calls and they handled them good. I would tell my friend that Viking Refrigerators is a good product and they should consider it.
The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.
We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. I've been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days.
When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time.
The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But I'm going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.
We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. I'd recommend Viking.
- 1,050,287 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I bought a Viking Refrigerator since my previous one had broken. I only had two options for the space that I had, so I went with Viking because I thought it was a great brand. I bought it at Monark from a guy that has worked with me before since I remodeled my kitchen at home, and he recommended it. It was a floor model, but they didn’t have it on the floor so I never touched it. I had never seen it until I got it to the house, and that probably was my mistake. I should have seen it before making that expensive purchase.
When I had it delivered, the doors didn't feel that good for a refrigerator that is worth $11,000. I expected to have a bit more of a heavy-duty suction. When I first encountered the problem, I called Viking and they gave me a service provider. I called them for a month and they never called me back. Then I called back Viking and they left me waiting on the phone. I called them back again and then they were closed. Then I called them back and the guy I spoke with told me that he had spoken to the service provider and that they were going to call me back, but they never did. I don’t think those service providers exist, so they lied. Then I called back and they gave me another service provider. It has not been a positive experience.
I had somebody service my Viking yesterday because I thought that there was something wrong with the door and I spent a long time yesterday looking if there was anybody else with the same complaints. But they told me that that’s how that door functions. There was also condensation inside and the guy told me that it was because I had it in a power save mode. The condensation has stopped and it is cooling things. But it was disappointing that I could have bought a $2,000 refrigerator to cool things.
When we went to the store here, we were going to try and get a Viking stove. We had to get a Wolf. We were looking at a refrigerator, too, and when we saw the Viking refrigerator, we thought it looked cool, so we got it as well. It’s expensive and costs more than a regular refrigerator, but it's nice. We like the look and the layout - the top and bottom with two doors on the top. It feels kind of solid, plus, we like the way it lights up on the inside when we open the door. We also like the dashboard in the inside of the door where we could look at all the different stuff we could do. We've only had it a short time and so far, so good. We got a Sub-Zero in our other house and it’s comparable to that.
Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.
We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.
Being a homeowner for over 30 years, I have known Viking Refrigerator being a top brand. I was upgrading my entire kitchen and I wanted the top of the line. The refrigerator I got is great. There was a problem with the unit when it was delivered from a cosmetic perspective but Viking is fixing that. They were right on top of things, and the team at the dealership was great. I like the design of the refrigerator as well.
I also purchased a Viking oven and a Viking dishwasher. However, my oven has had issues from the day it was delivered and Viking has not been helpful in getting those issues resolved. In less than 30 days I had two major issues. One is the convection motor and the heat does not work. When you put the oven on 400, it never gets past 300. Viking agreed to repair it and I asked why would they repair a unit that is less than 30 days old that has two major flaws to it? They would not replace it. That is pretty bad. The dishwasher, on the other hand, is great.
I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.
I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.
I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.
We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several month's process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.
Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.
We bought a competitor brand of refrigerator and it was a lemon. When we returned it, there was none available so we chose the Viking because of its size, looks, and features. The team at the Viking dealership has been great and we go up there a lot for many things. We like the ref’s ice production and that its freezer is not in the refrigerator. However, might be having a problem with it -- it is reheating, but we have some condensation and we are not sure if it should be there so I’m going to call somebody soon about it.
Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.
Had this 36" tall refrigerator installed into our brand new kitchen August 2017. Have had to make 3 service calls in the past few months for the same problem (ice build up around fans). Noticed this after refrigerator started to make a really loud noise that would stop after opening the door (would start again after closing the door). This is very frustrating as this is a BRAND NEW, high-end appliance. Service workers coming today (4th visit) to see if it is "fixed". Not sure that's the case as during the weekend we noticed condensation build up around the area in question.
My family and other family members have Viking products. I liked the design and concept of their refrigerator. The Viking dealer I have worked with was good. She was very cooperative and professional. We bought a fridge and our Viking Professional Microwave from there. The fridge is pretty good. I had some issues with the ice maker of my previous fridge but they gave me a new Viking which has a new up-to-date part. It's the same fridge and it's working pretty good.
Our refrigerator did not last through the warranty period and we had to buy another one. We were very disappointed. Products at this price point should last longer than this. We have friends that own other brands and theirs have lasted considerably longer.
A model that is cabinet facing, only ice making, no water, unfiltered water in the fridge is hard to find. Only two companies had the configurations I wanted for my refrigerator and Viking was one of them. The refrigerator is fine and I like it. I love the amount of room I have without the water component which was very difficult to find in other refrigerators. But I'm having problems with the trim kit. Either it's not installed right or it's just not a good product. It's been months and I haven't gotten the new trim kit to see if the issue was in the installation. We chose Viking over GE because of the trim kit, but that's where we're having trouble with and the design may not be so great. Customer service had short answers like they just want to get me off the phone and I felt it was rushed. The rep called me to let me know the scheduled appointment date, but it's still not fixed. I'd rather just have it direct and get it fixed.
I went to a number of home shows when I was trying to build a house and talked to a Viking Refrigerators rep and a dealer. I went to about five more home shows and saw the same guys. I decided to make the purchase and so far they're okay. However, it is not cold all the way. Sometimes the freezer ices up a bit. And then I had to make sure that ice is not stuck in the ice maker because ice won’t come out. The ref is great, but it’s having twerks. I reached out to Viking Refrigerators but they wanted me to register everything first and then call back. Also, the dealer was just all about the sale and after that, he kept having a follow-up and a follow-up. I wouldn’t use that dealer again. I’m still satisfied with my overall experience with Viking Refrigerators. Others would just have to make sure they get the right dealer and a Viking Refrigerators certified installer. That’s important.
My wife had a French door refrigerator for many years and Viking was the first thought of what appliance we were going to use when we redid our kitchen. We liked the brand name. It has been strong for her and it’s professional grade. Their refrigerator is great, its overall appearance is nice and the workmanship is very good. Everything has been great so far. Viking Refrigerators is top quality.
I’ve known about Vikings Refrigerator for years. They were in my family growing up and I liked their dependability. I like the design of the unit I have. But I had a poor experience with my Viking dealer, an online dealer. I purchased from a company called Appliances Connection and they're out of New Jersey while I’m in Atlanta. I knew exactly the model I wanted and did everything online.
But there were problems with the communication between the sales representative when I ordered the unit and the shipping department, and there's the need or knowledge of being service oriented. It was committed to me that it going to be a white glove delivery experience and that the old refrigeration unit would be removed. But when the delivery people got here, they dropped the Viking Refrigerator in my front door and left. I wasn’t able to inspect it and I had to struggle and had to pay them additional cash to be able to get the old unit removed. Other than that, the overall quality of the refrigerator is great.
We had Sub-Zero in our previous house and we were thinking about buying Sub-Zero again but Viking had a promotion, which was if you bought so many appliances, for every dollar over $10,000 that you spent, you get a 10% rebate. It pushed the cost in our favor so we got their unit. The first fridge that they sent had some damages on it and was making a loud noise. The damages were in the white parts on the inside of the unit, and it was something they could not repair. ApppliancesConnection.com, the place where I bought the unit, asked me to send pictures, and I did all that. Then, they sorted all that to the Viking rep.
Viking made me an offer, but it was not a large enough discount to make me want and take it. I told them that if they want to make a more substantial financial offer, I would consider taking the damaged one. However, they never got back to me. I had to chase them down for weeks. I called again and again and they told me that the woman who was working on it doesn't do that anymore. Finally, I was like, “You know what, forget it, I’m not taking the offer. Just come out and replace it.” So they came out and took care of its replacement and the new one they sent has been fantastic. Overall, I'm satisfied with my experience. Everything got handled pretty quickly and got fixed. However, if there was any way that Vikings could make a refrigerator that has filtered water, that would be a bonus. That was the only feature that we could not get in the Viking fridge and we really miss having it.
I'm a general building contractor, so I research every refrigeration system I can find. I had an existing cutout where I had a Sub-Zero refrigerator from years past and the Viking box size was almost identical to the Sub-Zero that I removed. So far I like it very much. It keeps everything cold and crisp the way it's supposed to, and it's exact in the areas that it's supposed to be and in the areas that it's not supposed to be that way. It's an intelligent machine. I especially like the icemaker and the pizza box shelf at the bottom. Their products are good and as advertised. For the price and performance, Viking would be my number one suggestion.
Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.
I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.
Viking Refrigerators was the only one that Best Buy had on appliances that would fit. Its quality is average but a bit too much for a residential. Nonetheless, it’s nice looking and I like the double doors from the doors on top. Viking offered a rebate but they have not been forthcoming. They told me to email it to a certain contact person, which I spoke to verbally on the phone. He was very nice and kept us in contact. And then after four weeks, I followed up with three emails. From customer service, I spoke to a woman over there but nobody has responded for almost a month now. All I'm asking is that if they received the rebate form and the receipt. I'm not even asking for the rebate. Overall, the Viking Refrigerators look wonderful cosmetically and work fine but they lack communication for an offer of the rebate.
The motherboard of our last Viking fridge died the first two weeks we owned it. The fridge was a lemon from the get-go and we spoke with Viking and they said, “No, it doesn’t need replacing. We’ll replace the motherboard.” Unfortunately, it was a lemon of a fridge. We’ve had at least seven issues with it and the week before Christmas, it just gave up and that was weeks after having it repaired. I went with Viking again this time because the built-in fridge had to be the same size to fit in the box, the old Viking location.
Their rep was unbelievable. Since it was before Christmas, they gave us a loaner at no charge and he did his utmost to find us a replacement fridge so that we wouldn’t have to reconstruct the box. He found one in the States but it can't cross the border because it had the Viking nameplate on it. In Canada, it’s called Brigade so we ended up having to pay $2500 more. The rep did everything. He called and said, “They will not allow the one to go over the border and now this one in Canada is going to cost $2500 more.” I said, "Okay this is now a scam." He said, “Absolutely not. You can cancel your order. You can keep the loaner fridge however long it takes to find a fridge.” He was very good. So far, the new Viking fridge has been in for two and a half weeks and it has been fine. It is super bright compared to the old one and I like the feature where you can put a pizza box or platter of food. We purchased one in December and it was installed in January.
Our Viking refrigerator has fair quality and the one we found was cheap. We bought it because it matches the stovetop that’s in the house that we just purchased.
We weren't originally getting Viking Refrigerators but after looking at refrigerators, I liked the features on it and the quality of the refrigeration is good. It has the two doors on top and a door freezer. I like that the ice tray is not in the door because you lose space when it’s in the door, that was why we ended up going with Viking. I originally wanted refrigerators with the ice maker in the door, but it doesn’t work well with this kind of model. We got the Viking also because when you pull the ice tray, there are three drawers that pull out so when you do one pull of the drawer on the outside, the ice tray drawer comes out as well. It’s magnetized to the door and that’s a big feature. A lot of times with the other refrigerators. Once you open the drawer and then you get to pull another rack to get the ice, it’s two steps, which is annoying. This way, you pull it once and then you can get the ice.
But when it was delivered, they took that feature off. It was on the showroom floor, but then they changed the model and they no longer did that feature so a part was ordered for us to put the back of that on the door. So now, it’s magnetized and the ice tray drawer pulls out. They were able to do that but they should put that feature back in. That was the selling feature for us. Thank goodness they were able to retrofit that. We had a problem with the doors. When you look at the two top doors, there’s a weave in the stainless steel on one side and there’s none in the other so we had the salesperson from Appliance World come in and checked it. She came, verified it and then went back to the reps who deal with the Viking people. They said that cosmetic problems are supposed to be told within three months, and we were six months out.
I’m going to call my sales rep and tell her that I was not happy with that. She saw that there was a problem and I was told that one side door will be switched out. The other sales rep from Appliance World that deals with the repair people said, “You’re out of warranty. Sorry. Bye.” She wasn’t very nice. She also said, “I deal with these people all the time. Viking is not going to change their mind. Blah, blah, blah.” The other reason that we liked the feature is that we were able to create this to make it look like a built-in because Viking simply gives built-in refrigerator and this particular model is the only one they make that’s not a built-in. We have custom cabinetry so they made it look like it was a built-in and it came out nice. We didn’t want to spend the money on a built-in and this is not a built-in but we can make it look like one.
Viking Refrigerator- ice maker broke four times, repair person was very nice and knowledgeable and apologetic, apparently these refrigerators do not hold up well, so I was given Viking dishtowels. : / Ice maker broke again, refrigerator no longer under warranty so we have been making ice in trays, Viking over awesome, a friend asked me, "Would you buy a Mercedes air conditioner?" DO NOT purchase a Viking refrigerator, forget about your appliances matching, go with any other brand (my Kirkland refrig from Costco) in my basement works better! Now it is leaking water in front of the refrigerator... hopefully I need a new refrig. NOT A VIKING, RUN!
Thank you for the review. We will have a Customer Care Advocate contact you shortly to get your information and the unit information to see how we can assist.
When we went looking for a refrigeration system for Thanksgiving the salesperson showed us different brands and the Viking appealed to us. My wife liked the configuration of the shelves inside. She also likes the openness of this refrigerator. It's not cluttered and we could adjust the shelves. Diana, the person I dealt with at Viking, was super. The only thing is that they were so busy that they couldn't deliver the refrigerator so I went to pick it up.
However, we're having trouble with the icemaker. The refrigerator takes a couple of days for it to generate. It was making a little bit of ice and then all of a sudden it didn’t make ice. So we called the repair facility and that was not a happy thing for me because we had to find different dealers that would service Viking. We finally found one and they came out and worked on it. But after four days it had spit out about five ice cubes and that was it. We had the repair technician come out again and he said that they'll order a new one. I said okay and we're waiting for the part to come in. Viking Refrigerators is one of the best ones a person could get. The biggest features would be its reliability and functionality.
When I was looking at refrigerators at Best Buy, I was with someone who had heard of Viking Refrigerator and said that they had a great reputation. The rep at Best Buy was a great salesman and very helpful, but we needed the fridge and we bought a Viking Refrigerator. It’s a great fridge and it works wonderfully plus I like its cold storage.
Viking expert review by ConsumerAffairs
Viking is a luxury brand of appliances that became famous for its line of stove ranges. The company sells a wide variety of appliances, including refrigerators, and is based in Greenwood, Mississippi.
Luxury: Viking offers top-notch, luxury products that use high-quality materials and offer many desirable features, such as icemakers and bottom-drawer freezers.
Built-in option: Viking offers customers built-in refrigerator options, which means that customers can customize their refrigerator to match their home.
Energy Star: The products that Viking makes are Energy Star rated, which means they efficiently use energy and are better for the environment.
Size variety: The company offers refrigerators in a huge range of sizes so the products fit into many homes or commercial establishments.
Unique products: Viking offers customers unique products, like beverage centers to keep drinks cool, under counter fridges and refrigerated drawers.
Best for: Luxury homeowners looking for high-quality appliances, and commercial establishments that want to purchase a refrigerator.