Samsung Refrigerator Reviews

ALL FIVE OF MY BRAND NEW 2025 SAMSUNG PRODUCTS BROKE IN 12 MONTHS!!!!! We renovated our kitchen in 2024 and had a brand new top of the line Samsung refrigerator, dishwasher, oven, range, and even washer & Dryer installed. Every single thing but the dryer has broken. The dishwasher leaks all over the floor and the sensor is bad. The fridge condenser died and Samsung said even though it's covered under warranty I have to pay for diagnostics (???), the range motor died and three of the pilots on the stove crapped out. Overseas cust service is garbage and unhelpful.

I have a french door 'smart' fridge with family hub internet access. In the third year of owning this very expensive fridge, the ice maker froze solid and quit working (I discovered today that there is a class action lawsuit in play for that very thing). It is On January 3, 2026 the family hub and internet quit working. In calling for repair (there is a sticker on the fridge saying 10 year warranty) I find that my warranty expired in September of 2025. I will never purchase Samsung appliances again. I never liked the fridge as it doesn't hold much. I am constantly rearranging to fit leftovers. I do need to say that the call center was very nice and helpful.

If you like to go back to the 60’s and defrost manually your refrigerator every 6 weeks buy one of these. Fridge frosts up, and slowly is unable to hold an internal temperature. I suggest any brand but Samsung. In fact, won't buy any product they make.

Samsung large appliance (refrigerator RF28R7351SG/AA. This was a defective fridge. Samsung customer service was very dishonest in the multiple recorded calls. Bottom line: The fridge was deemed unrepairable and was causing property damage. After case management and refund work were completed, a pro-rated refund was offered. However, it was punted to the right so many times, with Samsung denying any documentation, repair company not providing documentation despite videos, pictures. I provided all information needed to prove that it was designated unrepairable. Even provided a photo, video of the attempt to remove the inside label as requested, with the staff advising to send photo which occurred because it could not be removed, it was shredding.

I purchased a Samsung Family Hub refrigerator through our builder. After the first year the refrigerator was replaced under warrant. After 2 years with the new refrigerator, the ice maker stopped working. At year 4 the freezer stopped freezing. When we contacted Samsung they made us go through a long process over the phone confirming that the freezer wasn't working before they would send a ticket to a repair company. In the large city of Denver, CO, there is only 1 authorized Samsung repair company which tells you a lot. After subpar service including being ghosted by this company for 2 weeks after a technician came to diagnose the issue and scheduled a part replacement that was within Samsung's 5 year warranty. Finally after 2 additional service appointments the issue was deemed unrepairable. Now the Freezer AND refrigerator no longer work.

Yep I bought a 3 door Samsung too and the ice maker kept breaking. But I was smart and got the extended warranty at RC Willy and after 7 fixes they gave me a full credit for the refrigerator 5 years later. By the way Samsung was of no help. They know there's a problem and don't care. So, what did I do with my credit? I bought another Samsung. Why? Because it has better features and harder/thicker plastic than the others (LG, Kitchenaide, GE, etc). I got the one with the computer on the door. I'm excited. So glad I have at least 7 years with it before my warranty goes out. But I have a whole house warranty for $25 a month so maybe they will cover it when it's old. Wish me luck!

The autofill pitcher is problematic and hit and miss. After a couple years it go don’t would not fill reliably. It seems the switch in the top of the unit might be at fault but even if the sleeve in the top is not seated perfectly it will not fill, and the gas’s filler is so slow, such a small hole, it is too slow.

Piece of junk....ice maker will freeze over and stop working in a year. Refrigerator will get water and ice in it. I was told my one year warranty was up "too bad". When I posted a poor review Samsung contacted me and gave me a case number. When called customer service they said "cant help you", contact the person that sent the case number. That email address does not accept responses. just going in circles.

Junk - seriously junk. We bought Samsung Smartthings RF27C65400SR and it was delivered new. Immediately the ice and water did not work - they froze solid. The tech came out and "fixed" that issue, but the control panel then did not work. Thankfully we bought the service warranty, so they didn't charge us. Of course, the new control panel did not work. Eventually we were able to get the refrigerator replaced. With the new refrigerator the damper didn't work, so the refrigerator did not cool. It was 55-60 degrees for the refrigerator. The tech came out and "fixed" this issue, but not really. The refrigerator remains in the 55 degree temp and now the control panel does not work. WOW - we started this odyssey in October and now, we are about to January. RUN RUN RUN from this product.

Hello, very expensive refrigerator, purchased in Brandsmart (bad place for appliances too). The ice making machine came up defective, to change the part super complicate and also Samsung unlike other brands force you to buy from them. Horrible experience, terrible quality. Never purchase Samsung fridge and never recommend it.

In the month of October 2025 we purchased a Samsung RF27CG010S9 refrigerator freezer combo. The first week, the refrigerator stopped working altogether. The fridge was replaced a few days. A month later, the compressor went out. The Samsung tech came out to access so a repair person could come out. When the repair person came out they told us the fridge has so many problems with the compressor, they knew it was the compressor coolant leak. That was fixed and the fridge ran for about a month. The fridge is overheating again, I came downstairs, and the fridge was 52 degrees F. The tech is coming on Monday but I just want them to take it back. I don’t want the fridge, Samsung fridges are terrible products. Do not buy them!!!!!

Bought a Samsung refrigerator from Home Depot in June 2025. The next 2 days the icemaker made very little ice. Called and HD sent out a new unit. By Oct. 2025 The refrigerator #2 icemaker started make a loud whining noise. Call samsung for service on Nov 7 2025. They made me troubleshoot the icemaker by resetting both icemakers. By the middle of Nov the noise returned. On Dec 26 2025 I call again to request service. I was hung up on 6x. In the end they require me to do the troubleshooting again and want me to send video of the Icemaker making the same noise in order for them to just send a repair man out to fix the malfunctioning Icemaker. I was not compensated for performing the work by samsung even though I did their work. FYI I am a mechanic. I charge $120 per hour with a 2 hour minimum rate.

They suck. The customer service is awful and I would not recommend this to anyone. They suck. I wasted three days out of work over 40 phone calls with no results on the fridge is only three months old as my fault for buying the whole appliances from Home Depot which they told me I had 48 hours to report anything. How you report anything if the fridge stop working after three months?

I was having a party and couldn't get my icemaker to work. Matthew answered my questions quickly, directly and with patience. Got the icemaker started easily. Matthew was a lifesaver. Thank you, Matthew.

Updated on 12/19/2025: Hello. This 8 days of dealing with no refrigerator. My Samsung refrigerator has been down. Dealing with it is not good. Every person you talk to must go through the whole story. Going on 2 day a supervisor was going to call me and nothing. Having to go today and purchase a new refrigerator and it will not be a Samsung.

Purchased a new RS27T5200 from Lowe's on 4/20/2024 which stopped working December 2025. The freezer had ice melting and making icicles on the freezer door interior. I was on the phone for an hour with "technical support" to be told I needed to pay for a service call if I wanted to see what was broken, if anything. The house gets used 1 week a month, so the refrigerator lasted less than 5 months of regular use. When our daughter found out we had a problem, she asked if it was a Samsung. We were not aware that Samsung refrigerators have a reputation of freezers malfunctioning, but intend to never buy another Samsung product after this experience. Once the refrigerator was reset by unplugging, the freezer was at 64f and the refrigerator was at 60f.

Do NOT buy a Samsung refrigerator — especially the RF28N9780SR model. This refrigerator has been nothing but a nightmare. The ice maker stopped working about a year ago, the display panel malfunctioned, and now—less than five years after purchasing it—the compressor and entire cooling system have completely failed without warning. The refrigerator and freezer don’t cool at all. Samsung refuses to cover repairs because it’s “out of warranty,” even though a major appliance should last far longer than this. They will only cover parts, not labor, and they require me to prepay for another diagnostic appointment using their technician, despite previously telling me I could use my own. Now they will not honor that.

POOR QUALITY WITH SMOKE-AND-MIRRORS WARRANTY -- FRAUD/BETRAYAL: French Door Refrigerator MODEL #: RF24BB6600 QLAA. Parts falling off under normal use. I found a part on my kitchen floor and did not know what it was nor where it came from. I put it in a drawer. The next day when closing the right-side door, a part fell and hit the floor and I saw that it was the same part as the one I found on the floor the day before. I looked up the part online and found it is Samsung Part DA61-13385A Support Door-Close. This part keeps the doors properly seated and properly closed so as to keep a good seal on the doors so fool doesn't spoil.

We are extremely disappointed with Samsung customer service and customer care. My experience with their refrigerator has been incredible frustrating. We bought this fridge for almost $3000, After just less than 2 months of owning this refrigerator, it completely stopped cooling freezer, we had to do troubleshooting 2 times every month then came 2 times a week then just stopped working for good. For about 4 months ago our fridge stopped working for good. It was showing that we need new filter, we got new filter, 1 month later start doing the same. New filter required so we got a new one again and again and again, after 4 filters later started showing that the filter is good but with warm water for some reason. Not even two years old and crapped out. Unfortunately, all of my food spoiled and had to be thrown away.

Ice machine is a nightmare. Every time we go out of town for 3 or more days we come back to a frozen ice maker. Technician came and went, saying I needed to (insert small dissertation here) and do without the refrigerator for a week or so all of the ice could melt. Tried to salvage what I could from top compartment, kept the freezer closed. After unit thawed for a week, ice maker miraculously started working and worked fine after I bought a replacement. It worked until I was selfish enough to leave for a few days. Rinse and repeat. Last Samsung TV I purchased died in a year. A company that has fooled me twice. Nevermore.

After making several calls to the Samsung repair call center with no resolving my problem with the broken compressor on my refrigerator, the call center blocked my number. No more Samsung anything for me,

***TERRIBLE EXPERIENCE | TERRIBLE BPO CALL CENTER Samsung Uses in the Philippines*** Samsung Appliances First-Year Warranty (Purchased at Nebraska Furniture Mart – Texas). I’m sharing this review based on my personal experience with the Samsung appliances first-year warranty that I received through Nebraska Furniture Mart in Texas — and unfortunately, the support process has been extremely disappointing. When I needed service on a Samsung appliance during the first year, I discovered that Samsung’s warranty support is handled through an overseas call center. The level of service I received was far below what I expected from a major brand and from a product purchased through NFM.

We bought our Samsung 4-door refrigerator in 2018 and even paid extra for a 5-year warranty, thinking we were protecting our investment. But in 2022 it started malfunctioning, and despite countless service visits over a year and a half, the problems were never truly fixed. When the warranty finally expired, Samsung simply told us they were no longer responsible.

I got my Samsung Beverage center fridge a week ago, has not worked since the day it come to my house. Bought the fridge for the beverage center and none of that works and it does not make ice either. Dealing with Samsung is very frustrating and I am now wishing I went with another brand of fridge!!!

Thought I was buying a quality product, been happy with their phones and tvs. Who should have thought that their refrigerators had such scrappy icemakers? How could a reputable company sell a refrigerator with a poorly designed icemaker? My icemaker has an attitude, works when it wants to. I can usually get it going again by doing multiple resets. I've called Samsung support several times. The only thing they are really good at is apologizes. The representatives I've dealt with know how scrappy the product Samsung sells really is, but they have to stick with the company script that they can only arrange service at my cost, refuse to acknowledge a design flaw, a bought off the last class action suit on the same issue.

Appearance-wise, it’s sleek and hand prints free. However have to call repair services twice. Bottom freezer not working. Compressor issues and leaking Freon gas. It’s under 10 years old, and now the whole fridge not working. Apparently, this is a common problem with most Samsung fridge. I know of a person who has the same issues different model.

After just two months of owning this refrigerator, it completely stopped cooling. Neither the fridge nor the freezer is functioning, and the only features that still work are the water dispenser and ice maker. Unfortunately, all of my food spoiled and had to be thrown away. I contacted Samsung, and while a repair was scheduled, the experience has been extremely disappointing. In the past three weeks, I’ve had four missed appointments. I’ve taken time off work to be available for these repairs. The first two appointments were rescheduled with a phone call the day before, but the last two were complete no-shows—no calls, no updates.

Not even two years old and crapped out. Samsung sends out a repairman who says he can't fix it so they send out someone else. Same thing you should probably ask for a replacement, Samsung says we will send out a repairman. THREE MONTHS and my children still do not have a working Refrigerator.

Samsung refrigerator is absolutely horrible. Don't even think about buying one unless you're prepared to buy a new ice maker every three years for $500. Even service reps say they are poor quality and among the least reliable.

This is a trash company. The products absolutely suck. Trying to get a hold of someone is insanely hard. Our fridge is completely broken and I have spent days trying to contact someone to come out and take a look at it for the THIRD FREAKING TIME. We cannot use our fridge so we are stuck wasting money and eating out for breakfast, lunch and dinner. 10/10 DO NOT RECOMMEND and if I could put a 0 star I would!! Worst experience ever.

We will never trust Samsung again, they should not be allowed to sell refrigerator in the market due to its extremely poor quality and bad customer services. We bought a Cu 23 French door, it stopped working a few months after the warranty expired. We called the Customer Services, the services and texting with tech support were really frustrating,, it took us more than ~two weeks to log into their system (without getting repeatedly cancelled without speaking with us,). Then finally got assigned to a local, authorized repair agent in our area, it took weeks to get the agent to come to the house for the repair (no returning of calls, no scheduling of date for 3 weeks). Once they came out, they charged us over $630, the refrigerator worked for a while then broke in a week, we went through another round to have the agent come back but the repair failed.

ALL Samsung refrigerators are trash! Do not expect anything to function or last long. Do not expect customer service to do anything about it either! Literally everything gets iced over in less than week (EVERY WEEK) and floods the unit and the floor it sits on. Simple Google search will support this. If it were possible to leave zero stars, I would.

I have had my Samsung refrigerator for 5 years. I have no issues with its performance. It has French doors with most of the extra features. My big issue is that somehow moisture and food debris get in the glass around the lip of the shelves and there is no way to clean it out. It looks hideous. I also have a Samsung microwave, stove/convection oven combo and dishwasher. Of all, I like my oven best.

Samsung refrigerators are the worse. They only last about 3-5 years. I had a Samsung refrigerator and the Freon kept leaking out of the coolant system causing people in the home respiratory issues. Their ice maker is a joke and it is always freezing up and never producing ice. There is no drip tray for the water portion of the fridge. The service man from Samsung came out and deemed that it was unrepairable. Worst customer service and products. Please do not get a Samsung anything.

Do not buy. I have the Samsung refrigerator model RF27T5501SR/AA. I have to say this is the worst brand to buy, just stay away. I have this Fridge for less than 18 months and all the sudden it just stopped working.

Worst fridge ever! The ice maker freezes up and I have to beat the ice off every two weeks. The center tray forms huge sheets of ice under it. It leaks puddles on my hardwood and I have to crack it with a hammer to remove ice and soak up water with huge towel. Do NOT buy this brand! Customer service acted like it was the first time they heard this complaint, but I googled it and found out there’s a lawsuit for these exact issues!

I’ve had my Samsung Refrigerator for 3 years and the outside water and ice dispenser molded and Samsung Customer Service blamed the problem on environmental. This refrigerator has been in Air Conditioning 24-7 for the 3 years I’ve owned it so it’s of no use anymore.

I have two Samsung refrigerators and regret buying them. First refrigerator, we had the service guy out here for inside kept freezing up, back wall covered in ice. Service guy through parts at it, but basically never worked very well, some things freeze in the back of the fridge, so you have to be careful what you put back there. Then the water/ice machine stop functioning.

I just contacted the company about a fridge that is 10 years old. They said that after 1 year nothing will be done. Nothing wrong with the fridge but 5 shelves are all cracked and need to be replaced. I didn't think anything of it. But now they are all cracked and falling apart and each shelf costs about 60 dollars each. My question is should I spend the money to replace them or just buy another fridge which will not be Samsung?

Had my Samsung refrigerator for a year already having problems. It does not cool on either side. Called samsung for warranty, they can't get no one out to look at it for a week, not good customer service. Then they ask what parts does it need to fix. How do I know? Not a technician. Followed all troubleshooting steps I can do, nothing works. They say they'll reimburse food spoilage. We will see. I doubt it. If you do it online they just send you a generic, unhelpful answer. Do not buy this refrigerator and stay away from samsung

👎👎🚫 Don't buy Samsung Refrigerators. The compressor pump breaks within 2 years. Literally the fridge doesn't serve its purpose within 2 years. The worst thing is that Samsung doesn't cover the repair. Customers have to pay to diagnose and pay to get it fix. I wish I took the time to read reviews before I wasted my money. I even had to change my dishwasher from Samsung to Bosch because the dishes were drying up after cycle.

I strongly urge you NOT to buy Samsung refrigerators due to our experience with their lack of support and honoring of warranties. Samsung outsources its repair services to Home Service Network, Inc. (HSN) of Carlstadt, N.J., who refused its obligation of a 90-day parts warranty on the need for a replacement of a faulty ice maker within the prescribed time frame for an icemaker that was already replaced on July 10, 2025 (for the second time in three years… the first in 2022 when it was still under the original warranty), and for which I paid $311.70. In fact, the HSN customer service representative specifically told me that after she checked with the appropriate department at HSN she was told they weren’t going to return and honor the warranty. I will outline the timeline.

I am very upset. I bought the Samsung French door refrigerator. Which I paid sixteen hundred dollars for, I've had it for a year and 4 months and already had to call twice within 6 months, the refrigerator broke, and I'm calling now a second time, and they're trying to charge me for this fee, I'm about to tell them to take the refrigerator with them.

Never buy a Samsung anything! Still waiting for our 5 door refrigerator to even be looked at. Compressor is out in it, and their customer service and 3rd party service is awful! Almost 3 weeks now and no telling how long it will be since the part has to be ordered due to being under warranty. We have had nothing but the runaround. Would give negative stars if possible.

Bought a Samsung fridge in 2009. Have had it repaired for the same issue three times in the last 15 years by different companies and the last company told me my particular model had a defective part that was supposed to replaced a few years after I got it. All customer service talks about is being outside of warranty, not that they have a known issue with all refrigerators with the same model as me. And have had that issue all these years. There’s no accountability with this company. Their products are terrible but what’s even more terrible is their customer service, lack of communication and empathy. I have already spend $600 in repairs minimum on this hunk of junk when come to find out there’s been a defective part this entire time and all the repairs I’ve had were just bandaids.

Purchased Bespoke refrigerator / Delivery/Install 5/10/2025. 5/12/2025 - Arrived at the new home to water flooding the kitchen while other installation team was onsite for another appliance installation. Immediately reported, requested replacement unit which arrived the next weekend 5/17. The original was taken away, after numerous emails, calls, inspectors, assessors, claims follow-ups, remediation teams, we were told by Samsung the filter was not "replaced" properly! WHO buys a new appliance and immediately replaces the filter - one of the features that it only has to be replaced every six months! The representatives and customer service from Samsung is HORRIFIC. After repeated request for status, we were told that they could not find the returned unit, then they could not find someone in the area to inspect the unit, then nothing, FOR MONTHS, suddenly the damage to the "o-ring" was damaged??!!! UNACCEPTABLE ALL AROUND.

We purchased a Samsung refrigerator, smart hub, the one with the screen, our previous refrigerator had problems with the ice maker. The Samsung refrigerator cost 3000.00, so I figured with price comes quality right? BIG MISTAKE, the ice maker conked out 6 months after we bough it, there was a procedure to defrost the ice maker on line just like every other appliance manufacture, so for the last 8 years or so we have been using this procedure and getting by, it's cheaper than having it serviced every year.

Bought my Samsung refrigerator French door with bottom freezer in 2019. Last year 2024 the ice maker crapped out and Samsung sent somebody and they fixed it for free because they know they have problems. Now the ice makers conked out again Aug 2025 and they won't fix it as they claim there's no recall and no courts have ruled against them.. Are you kidding me??? What kind of response is that?? They know they fixed it for free already coz it was a problem and they should be fixing it for free again. I will never buy a Samsung product ever again.

I am tired of defrosting the Icemaker every 3 to 4 weeks. And the controls in the drawer quit working years ago. It's a beautiful refrigerator, but the icemaker is total crap. Somehow the there isn't any ice when you need it the most.

I am very disappointed. I purchased a Samsung washer and dryer several years ago and had no problems. So, of course, I looked at Samsung for my kitchen appliances. First of all, I don't think I should have to put my appliances on my wifi to register them. Second, 4 months in, and I regret the purchase. The refrigerator doors have an alarm that only seems to work when doors are wide open. I found the door cracked (and have no idea how long), and the alarm did not sound. The ice is inconsistent in form. The crescent-like shapes come out broken, crusty, and ugly. tiny pieces fly all over and not into the cup. Water drips and runs after you release the pad, and stays messy.

This has been one of the worst companies I’ve dealt with for purchasing appliances. I spent a significant amount of money on a refrigerator, and it stopped working shortly after. Despite multiple attempts to get it repaired, they keep creating service tickets only to cancel them with no resolution. Communication has been poor, and customer service representatives have been unhelpful and at times rude. I strongly advise against buying Samsung products.

I really like this refrigerator with the exception of the ice maker. It is in the refrigerator, not the freezer, and was constantly becoming jammed. Samsung installed a new ice maker that was supposed to be the fix. However, now ice is made, but it doesn’t stay completely frozen. This results in cubes that are frozen together and water leaking from the dispenser. We contacted Samsung, and they replaced the ice maker again at a cost to us of over $300. We still have the problem and they have not responded to our feedback that the issue had not been resolved.

After being a Samsung customer for many years I can honestly say I would never trust this company ever again. I currently own a Samsung refrigerator, 2 Samsung televisions, 3 Samsung Tablets, and one Samsung phone. 2 weeks ago my 5 and a half year old refrigerator stopped working. The freezer went first and of course it happened after a Costco frozen food restock I had done days before. I lost over 250.00 worth of frozen food. I called Samsung and waited on hold for over an hour to be disconnected 2 minutes after my call was picked up. I then decided to try live chat. We did some troubleshooting and after nothing worked he suggested I set up a repair. The refrigerator of course was past the 5 year warranty so I was warned the fridge was out of warranty. There is a sticker that came on the refrigerator which reads “10 year warranty on the compressor” Underneath that it says Digital Inverter Technology.

Whoever designed this refrigerator had worst sense of humor. Everything, shelves, ice maker etc are designed with no consumer in mind. Cleaning the shelves is almost impossible without pulling everything apart. Icemaker clogged and taking out is again impossible. If you want to defrost which you have to do it every now and then is nightmare. It beeps constantly for 1 hr or so. I wish I read the reviews before buying.

Don’t purchase Samsung refrigerator or microwave. I spent $5300 for a year and a half of working and they went down. When I called Samsung they said they are out of warranty. This is horrible experience with Samsung care. They cost me two hours of setting up a ticket with doing nothing and I have to pay for the service for another company to fix it. It’s a joke company.

Buyer beware of purchasing Samsung refrigerators! The fridge itself so far seems to be a pretty good product however, their so called water filtration filters are extremely flawed. I purchased a replacement filter from Samsung.com that when tested water quality with a water quality test kit the results were mind blowing. The quality of the water coming out from their filter is almost to the same level of contaminants as the sink tap water.... I contacted Samsung.com customer service about the issue and, to make along story short, they pretty much said well that's too bad and did absolutely nothing about it. I have purchased several products for years from this South Korean company. All I can say now is that they are a shell of what they use to be in customer care. The older corporate style was way more customer oriented and friendly then the crap they are dishing out now. Buy Whirlpool or Maytag for your hard earned money.

First of all after paying over $3000 for this refrigerator they have now gotten rid of the tv which was one of the main reasons I got it! Now they are getting rid of my google photos! The long drawer keeps getting out of alignment when you open it. I will never purchase from Samsung again! They give you all these perks and then one by one take them away.

My fridge, washer and dryer and dish washer are all Samsung and all do not work. It’s crazy. Even my microwave is samsung and does not work. My wife wanted “matching stuff” so we went with Samsung. Huge mistake.

I usually don’t do reviews, but the Samsung refrigerator is such a piece of junk that I have been inspired to warn others to run the other direction from this brand. I wouldn’t take one of these if you gave it to me for free. Do NOT buy this garbage!

I do not recommend Samsung refrigerators. They say you have a 10 year warranty for the compressor and then when it breaks they want you to pay $1,700 in “labor and other parts”. I’ve only had that fridge for 5 years and 2 months. They won’t even send me just the compressor. Please stay away from this company that just wants to take your money.

Our refrigerator has been having cooling problems and after contacting Samsung Cone appliance repair people called and charged $150 for coming to our home. They charged another $303 for parts and labor. This was a month ago after we contacted them several time they kept saying that they don’t have the parts. It’s been over a month and two weeks and we still don’t have a functional fridge. Samsung people have no idea What’s happening. Seems like they don’t know who they’re hiring, very bad customer service and every time we call them they repeat the same thing that they would start a new ticket. Unprofessional and sarcastic response. Looks like we lost $450 and six weeks for nothing. Will never buy a Samsung products again. We had a GE fridge before and had good service.

2019 Refrigerator started leaking. Called the company and initially the customer service rep said that they have been having ongoing issues with that model and they may have to replace it. They sent someone to look at it and he said that it is the drain, she does have a warranty but that she would have to pay 850 dollars for it to be repaired. They also charged her a service fee. Then they told her that she could sue them, if she disagreed.

New townhome purchase came with all Samsung appliances included. Not even two years old and fridge model RF24BB6200QL stopped freezing in the freezer only able to get slightly colder than the fridge. Checking online and a very common issue being reported with Samsung fridges. Called Samsung customer service and was told had to get a tech to come out at $100 our cost to inspect it. Tech says probably low on freon and the unit would have to have fittings installed to check pressures as there are none on it at a cost of approx. $500, but if it was his he wouldn't waste the money checking any further. Now we are paying to replace a two year in service fridge, never had issues like this with Whirlpool or LG fridges in the past 30 years, still going strong!

I’ve been a loyal Samsung customer for years and currently own several of their products, including two TVs, a sound system, and two refrigerators. Unfortunately, my recent experience with Samsung has left me extremely disappointed and frustrated—particularly with their lack of support for high-end appliances like the RF28R7551SR refrigerator.

I am beyond disappointed with Samsung. We purchased a Samsung refrigerator that was still under warranty, and when it failed and flooded our kitchen, we expected the company to honor their commitment and make it right. Instead, we were dragged through months of stress, empty promises, and complete lack of responsibility.

My new Samsung frig is less than 5 months old and it just stopped working. Stopped getting cold or freezing, I contacted customer service right away to set up for someone to come out, well they can come 5 days later, everything and I mean everything in the trash, then the day before they were suppose to come get a text service had been canceled and no one knows why!!!! So now they put in another ticket for 3-4 more days from now!!!! If I could afford it there would not be a Samsung in this house!

I purchased all my home appliances from Samsung, expecting quality and reliability. It’s now been seven years, and since 2023, every single appliance has failed. The fridge’s ice maker stopped working and required a $490 replacement. The dishwasher nearly caused a fire in my kitchen — Samsung only offered 25% of the cost toward a new one. Washer and dryer repairs cost me about $800. Most recently, the oven broke down. It originally cost $2,000, but the part needed is discontinued, so it can’t even be repaired. Samsung refunded just $481. This has been the worst brand experience I’ve ever had. Poor quality, poor support, and no accountability. Avoid Samsung appliances at all costs.

I bought a Samsung Bespoke 4 door flex refrigerator in April of 2024. In early May of 2025 the fridge started collecting water under the vegetable drawers. Water started to appear on the floor, the dual ice maker stopped working properly. The customer service is hard to reach and they didn't care that the fridge was only a month out of warranty. The ice builds up behind the back panel of the fridge and the water line to the ice maker freezes also.

About 3 years ago, my wife and I purchased a Samsung RF27T5201SG/AA refrigerator. Needless to say, it only took 3 years for it to die. It has a 10 year warranty on the compressor, but the wiring from the control board to the compressor went bad. The manufacturer one-year warranty does not cover this. Home warranty companies do not cover wiring, and because it is an "internal" wire, the refrigerator was unrepairable. $2400 gone, just like that. Additionally, in the time we had it, it continually went through filters, even though we have a whole house water filtration system with reverse osmosis.

"I've had a terrible experience with Samsung appliances and wouldn't recommend them. They seem to excel with electronics like cellphones and tablets, but their appliances are a different story. My Samsung refrigerator broke down on July 6th, 2025, after only 5 years of use - it was delivered in March 2020, right as the pandemic lockdown began. The extra warranty I purchased turned out to be redundant, as it ran concurrently with the manufacturer's warranty, feeling like a money grab.

I bought a Samsung Refrigerator 6 years ago. I noticed the compressor was constantly running recently. I called Samsung to have them come check it out for me with a $140 upfront service charge to have a tech come to my house not even look at it and asked me a few questions to tell me it's got a freon leak that would cost me $1,000 to repair. I will NEVER buy a Samsung appliance again! 6 years of life for a $1,800 refrigerator is ridiculous! STAY AWAY FROM SAMSUNG APPLIANCES!

This refrigerator had everything on it and I spent a lot of money on it. I will never ever, ever buy anything from Samsung again. It is the worst Appliance I've ever had in my life and it only lasted 4 to 5 years. I would advise anyone looking for a refrigerator to steer clear of Samsung completely.

Subject: WORST Appliance Experience of My Life - 3 Days Old, 3 Weeks Wait, 2 Day "Fix", NO REFUND!**. Rating: ★☆☆☆☆ (1 Star - Should be ZERO). Do NOT buy this Samsung refrigerator. My experience has been an absolute nightmare and a textbook example of how not to treat a customer.

I recommend, never buy Samsung refrigerators. This my story: I purchased in 2018 this model: RF28N9780SR/AA, and I was very happy until in December 2024, the top refrigerator stopped working, but freezer was still working, I found defective fan in evaporator I replaced. Refrigerator was continue working, until June 27, 2025. I found out my freezer not working temperature was 65 degrees foringate, But screen show normal: Top 37, freezer 0. After I rebooted refrigerator, it showed real: top 37, freezer 65. I checked all fans inside, no problem, I decided to keep refrigerator off 24 hours. After that time. Top and bottom wasn’t working: I called Samsung, they make me appointment for July 3. Diagnostic guy came, and tell me I have Freon leakage.

Samsung is terrible. Bought a side by side 4/2025. Didn’t work the day we bought it. Wasn’t freezing and wasn’t cooling the fridge.. Repair came out 3 times before finally fixed. Fast forward until two days ago. Went to get something out of the fridge. Everything was completely thawed. Water on the floor due to melting ice. Fridge was at 42 deg. Emailed corporate. They only let you talk to one person who says he’s the highest. I have purchased a new fridge. Not Samsung. And will never get a samsung again. No I did not have them come out to fix it once again as I will not go thru this process again. Pretty terrible for someone to get want to get another brand fridge. Pic included is of the thawed and ruined food. For the 2 time since April.

DO NOT BUY. I just purchased my second one and I am returning it immediately. Can't get the temperature to set and it's already making noise. EXTREMELY DISAPPOINTING! The simple user manual is not simple. I don't want an appliance. I need a degree to operate.

On Aug 2024, I submitted a claim for the Samsung Refrigerator faulty filter that caused personal property damage to my house and personal belongings. Since submitting the claim, I have made multiple attempts to follow up by contacting customer service department, claims department and insurance department, hoping to obtain an update on the status and resolution timeline. Unfortunately, despite numerous calls and emails, I have received no definitive response or commitment regarding the next steps. As a loyal Samsung customer, I expected a higher level of efficiency and customer service. The prolonged delay in addressing my issue has not only been inconvenient but has also impacted my overall experience and confidence in your brand’s commitment to quality and support.

That sounds incredibly frustrating — going four months without a working refrigerator, especially after repeated repairs, is absolutely unacceptable. You're not alone in this experience; Samsung refrigerators, particularly the models with digital inverter compressors, have had widespread reliability complaints, and unfortunately, the warranty process can often feel more like a battle than support. This is unacceptable.

I bought a Samsung fridge that I loved until the 3 year warranty passed. The ice maker would freeze over so it wasn’t making ice then it would leak outside and inside the fridge into the condiment compartments. Because the ice would freeze inside you couldn’t get the bucket out. The last time it froze (5 times total in 6 months) a piece of the bucket broke off when pulling it out. I called customer service and they told me they’d cover the parts inside the ice maker but not the bucket. Then went back and said they’d only cover the parts inside if I bought a new bucket ($190). I was on the phone for 1.5 hours and the conversation went backwards, and I would have to cover the labor. They have terrible customer service and apparently this is an issue with all their ice makers. I would not recommend their fridges to anyone.

Samsung is utterly garbage. We've had nothing but problems with ours and the 10 year warranty, only applies to the compressor. The plastic is extremely brittle. The ice maker makes a solid chunk of ice instead of cubes. And now it's stuck in defrost mode and ruined $300 of meat. Samsung is just robbing you blind...

Worst refrigerator ever - I even gave them a chance… this is my 3rd one and all of them - terrible. Another class action lawsuit needs to be brought against them - they know the problem and got away easy as these horrible refrigerators continue to get produced. I e maker - dead - back of the frog icing over - continual problem…

DO NOT BUY! They have a known ice maker issue. They settled a class action lawsuit out of the court. They send 3rd party for service. They want $160 deposit to make this service appointment and "additional charges may apply". There is no guarantee provided for the repair. I bought matching Samsung appliance, with stove, microwave and dishwasher. The dishwasher stopped working just after 12 months, so it was out of warranty and we had to buy another one.

I bought a Samsung refrigerator, it has been the worse ever! I bought style that has freezer on bottom and ice maker on door, it freezes up all the time and it leaks! Refrigerator doesn’t keep consistent temp and the bottom draws stick open! Called Samsung. Only will provide $300 rebate on another refrigerator. Never again will I buy Samsung appliances.

Don't buy a Samsung refrigerator/freezer. It is the worst appliance we have ever purchased. It has been nothing but trouble from the get-go. Water pooling on the hardwood floor, the ice maker never works (despite repeated attempts to fix it), the freezer covers the food in a layer of ice, the list goes on. Save yourself a world of trouble and buy a different brand.

We have a 2019 Samsung Refrigerator with ice maker. Has leaked water from ice maker for about a year. We have had repairs done to the tune of $1,000.00. We have replaced every part in the ice maker that you can. Repair service (who we did have a contract with) says they cannot do much more. Tried to talk to Samsung but they say it is 6 years old. Cannot help us. We will never buy from them again. It is a French Door with the added drawer, not a cheap model. Any ideas for help or where to go from here?

I’ve had 3 different technicians come to fix an issue. My fridge still has the same problem. I now notice that the side panel of the fridge is insanely hot. Nothing will be fixed. This is the worst customer service I’ve ever received. It feels like the three thousand dollars I spent on my fridge was wasted. My warranty ends soon, and still, I have the same recurrent problem with zero coverage. If I were to be asked if I recommend this company, I would say no absolutely.

Product: 19.5 cu. Ft. 3-Door French Door Counter Depth Refrigerator with Wi-Fi - Stainless Steel. I'm getting extremely frustrated having to throw away a freezer full of groceries at least every week. This has been happening for over a year and im now out of warranty, of course. I'm throwing this $1,800 fridge away and getting a NON SAMSUNG fridge. The freezer seems to close fine, but it isn't, and a few hours later everything is melted even though it's on and gets cold. No issues with the fridge.

I bought it late 2019; I have had nothing but problems; it leaks, freezes up, and doesn't hold temperature. Also, their so-called "customer service" is a joke. I took them to BBB arbitration and won, now they are dragging the feet on getting me my settlement. I will never buy any Samsung product again.

If I could leave zero stars I would. This is by far the worst refrigerator I’ve ever owned. The fact that they can even sell them still, knowing they will freeze up at leak after a year or two is a scam! We paid a technician to come defrost it and he said he sees this thing happen with this brand all the time, and there’s no way to fix it. After a month, it froze up again and leaked and ruined our floor. And because of the constant leaking, I found mold/black sludge behind the seal on the freezer door which we believe is what caused my daughter’s mold toxicity. Beyond frustrated and will never buy Samsung again!!!!

If I had only read the reviews before I bought my Samsung refrigerator. Within 2 years, the unit stopped cooling. Customer service? What a farce! They just run you around in circles… say that they don’t have a repair person in my area. I was told lot find my own repair company. I’ve paid out of pocket for someone to come out. They say that it’s an enclosed system, which NOBODY knows how to fix! Now I’m told that I can find someone, pay them myself and send Samsung the work order documents so they can DECIDE if they will reimburse me?! It’s under warranty! Never, ever buy Samsung again… no matter what it is, fridge, tv, etc. This company has lost all of my business. Bottom line… once they have your money, you're dead to them.

I bought a Samsung refrigerator from Home Depot $1800. on 2/19/2024. Literally my entire ce makes stopped working in January not even a year and just last week my freezer stops working not even 15 months and my Samsung refrigerator does not work. I went to Home Depot, they tell me they are not responsible, called Samsung, they tell me there is no warranty and open ticket for a 3rd party to come out and check my refrigerator. 3rd party wants $200. And has not even come out to check out the refrigerator but the best part is I am out $1800. A 3rd party company that I don’t even know the company name and Samsung thinks this is good customer service. I will never buy and make sure that everyone knows about this experience

I bought a Samsung refrigerator. 2 doors with a bottom freezer. In less than 5 years I had to change the ice maker and now it's not working at all. I'm very disappointed. I do not recommend this brand for refrigerators.

Samsung needs to stick to electronics! Cheap ice maker. And they refused to repair it. I’ll NEVER buy another Samsung again! They even tricked me into troubleshooting while they let the clock run out on my warranty WHEN THEY KNEW the ice makers were CRAP!

I got an expensive refrigerator French Door and within few months while it was still under warranty, the refrigerator started making loud knocking sounds on a regular basis. Got it scheduled for repair with Samsung technician who could not identify the problem. Continued using the refrigerator and the loud sounds got louder and louder. My money has gone down the drain. Never buying any other Samsung product again.

Our SAMSUNG is 1 years old. The temperature in the upper frig and lower freezer compartments stopped cooling over 3 months ago. We have had a Samsung repairman out 4 times (and he’s coming again today) because the fridge works for 24-36 hours and starts to heat up again. The fridge got up to 74 degrees once before we unplugged it. They have replaced about every part they can and it only works for 24 hours. Between the time it takes to get the repairman and for them to get the parts, we are in the middle of our 3rd month. We are living out of a tiny spare fridge. Upon reviewing Samsung refrigerators, we have found them to be very unreliable. We do not recommend Samsung refrigerators model code RF31CG.

Worst fridge I have ever bought! The icemaker is always malfunctioning. Although my fridge is on warranty, the warranty barely covers anything. When using the warranty, you must pay out of pocket for the tech to inspect the problem and pay out of pocket for installation. This doesn't include the possibility that the part affecting your fridge is covered under the warranty. Every 6 months, there is an issue with my fridge. I will never buy a Samsung fridge again. If they offered to give me a free fridge, I wouldn't accept it...just terrible.

Buyer beware. You can look anywhere online and get the same warning. DO NOT buy a Samsung refrigerator. I don't care how cheap it is or if there is a great deal on one. You WILL have problems. The ICE MAKER WILL BREAK in the first year. You WILL need to have it serviced because it will break, or leak, or freeze up.

Have spoken to 6 support agents whom all had different requirements, the highest level of support is rude and does all possible to not honour warranty. My 2 year old French door fridge has a blown compressor. Stay away from Samsung appliances. Many other brands out there which are way better. As soon as you need warranty you will experience days of run around and days of run around and dumb technical support.

I bought a Samsung FlexZone refrigerator over 5 years ago. In that time it has never been able to make ice to keep up with three people and the icemaker has issues with freezing and not making ice. When you call Samsung they may fix it for part of the fee under warranty but this is the fourth time I will have to replace the icemaker. Each time is $600 time. When you call Samsung they know it’s an issue but never have put in a recall and just keep charging people to fix it. So if I can save anyone from making the mistake I did by this review than it’s worth writing. Don’t bother buying this model and do your research on another company. They will have a better ice machine!

My 6-year-old Samsung fridge has had the icemaker worked on 5 times, replaced once, motherboard replaced, the water line replaced because they said it was too small and spraying water and freezing up the icemaker, and this week the compressor died. The cost to repair it was more than a new fridge, even though the compressor was still under warranty. They were going to charge me $750 to $1000 to put freon in a new compressor. They dropped it to $550 to $650, but told us they could not guarantee us it would work in three months because they would have to cut the lines and solder them back with a new compressor. We ended up buying a new LG.

I purchased a Samsung refrigerator with a 10-year warranty on the compressor, expecting reliable performance and support. Unfortunately, when the compressor failed after just 6 years, Samsung’s warranty service fell far short of expectations. A Samsung technician confirmed the compressor issue, but despite the 10-year warranty, the company refused to cover the repair, citing that I would have to pay $1,600. This left me with a costly repair bill and a fridge that’s now unreliable. The process was frustrating, with poor communication and bad customer service.

The Samsung refrigerator we had lasted 3 years. It was new and from Lowe’s. We had to PAY to have a technician fix it twice, even under warranty. Besides that, we had to pay for the service fee 2 weeks before they even got around to working on it. When the compressor went out, they said we were beyond our warranty and Lowe’s couldn’t/ wouldn’t do anything to help. It’s a shame Lowe’s wants to sell a faulty appliance, but for a company to misrepresent their warranty and charge for someone to come out (plus charge for the parts) is ridiculous. I hope this is a warning for those looking. DON'T BUY A SAMSUNG unless you’re asking for trouble!

Fool me once, shame on you. Fool me twice, and even 3 times, shame on me. I purchased my first Samsung refrigerator a few years ago and instantly had ice maker problems. I was given a replacement (different model) until they could repair mine. Few weeks went by and they said it wasn’t able to be fixed and I could keep the one they loaned me. Which was a bigger and newer model than mine. It didn’t take but a few months before that one started doing the same exact thing. I took that refrigerator out and put it in my garage because at least everything else worked and I could have a fridge in there.

This refrigerator needs to be taken apart and Ice broken off of the back panel every two months or so. Unless you defrost it every 3 weeks it will build up ice and the refrigerator stops working. If it goes longer than a month without defrosting it the freezer will also stop working which has caused me to have to replace food four times in the past year. I would have never thought you would have to defrost your refrigerator every 3 weeks when we purchased this refrigerator. My recommendation is to go another route and never buy a Samsung refrigerator. When you call for technical support it takes about 20 minutes of verifications and troubleshooting for them to tell you that it's not covered even though they know that it is a faulty design and as we started having issues and looking it up we realized how many people have this problem.

Absolutely the worst customer service I have ever received. I will never purchase from Samsung again. First fridge was delivered and has things that don't work. Called. They are sending a new fridge instead of fixing this one. Scheduled and have to remove a handicap starter lift so fridge can be put in place. Nope no one showed. Complained to corporate. A resolution specialist called. Supposed to get someone to come out and fix the fridge. Not never happened waited a month. Email received frontier specialist and new delivery date 5-1-24. Moved the lift again. Nope just received a text that it won't be delivered till Saturday the 3rd.

The stainless steel bottom freezer and french doors has to be one of the worst refrigerators I have ever owned. The ice maker has been replaced 2 times and still only drops ice 2 x a day. The refrigerator has broken down at least twice (temp got up to 65 degrees in fridge). Been repaired at my expense twice. And just started the same thing just over 2 months after being fixed before. Never again will I purchase a Samsung product and that include phones also.

No stars. Bought all four new appliances when we remodeled our kitchen. Microwave out of the box never worked, had to fight with Home Depot to get our money back. Three years old, ice maker quit, the oven will not heat. WORST brand of appliances ever. Would not buy this brand again if they were Free!!

I purchased my refrigerator from Tepperman’s in 2022 for approximately $3,000. Two months ago, the ice maker stopped working, followed shortly by the freezer itself. When I requested a technician, I was informed that there was a gas leak, and the repair would cost $750 plus tax—with no guarantee that it would resolve the issue. I was also warned that the fridge section would likely stop working soon as well. When I contacted Samsung, their response was simply, “We’re sorry, but there’s nothing we can do.” I tried to find a more affordable technician than the one recommended by Samsung, but unfortunately, every technician I contacted said they do not service Samsung appliances. Overall, this has been a very disappointing experience. I would not recommend purchasing Samsung products if you're hoping to avoid frustration and costly repairs.

Worst refrigerator I have ever owned. I joined a group that tried to help get satisfaction from Samsung but dealing with Samsung is so frustrating you finally give up. That’s what I ended up doing and trashed their piece of junk. Never, ever buy a Samsung product, you will be sorry!! Ice maker constantly freezes up- They told me to send a picture of the frozen ice. I did that but had to take the cover off to do it. They then said I broke it by removing the cover!! Terrible customer service.

Had my Samsung refrigerator for about a year and the ice maker doesn't work....It took a lawsuit for them to fix the problem....They came and fixed it and about 2 months later doesn't work again....They do not stand behind their product

We've had continual issues since we purchased our Samsung French door refrigerator. The Ice maker has been replaced, the fridge ice up before we had to replace the compressor. We would never buy another Samsung.

The refrigerator would be great if Ice maker didn't drop ice all over the floor if you had the door open getting something out of the deep freeze. I am constantly having to get ice out of the floor from where I go in the freezer to get something and ice Maker drops ice. While the doors open which is stupid, it should not even be able to do that. There should be a switch that turns the ice Maker off when the door is open, so it does not do that. That's a common sense type of thing that should have been thought of. I love Samsung products but this is just stupid. Should not be an issue but it is because someone didn't think about it Because they have people designing and engineer these things. They don't actually use the product. They understand normal people's day to day lives.

Replaced a 18 year old KitchenAid refrigerator that never had issues with a Samsung in Nov 2021. Icemaker quit working in April 2024. Contacted Samsung support, they opened a repair ticket, referenced a warranty and NEVER mentioned a $200 fee just to have a technician look at the problem. Nontransparent service model, obviously very unreliable product, not worth the $3.5k paid!!! Do not buy Samsung appliances - very cheaply made and non existent support for an appliance that should last 10+ years.

This fridge is all show and no substance. It looks sleek, but in reality, it’s a constant headache wrapped in fingerprint-prone stainless steel. In under 2 years, I’ve had to submit three separate service requests: Two for water leaking inside the fridge. And now it trips every GFCI outlet in my kitchen — making it completely useless where it’s meant to be installed.

I would give it zero stars if I could. I bought the kitchen package including refrigerator, stove, microwave and dishwasher. There are so many disappointing problems with this brand of appliances. Service is awful. Refrigerator stainless finish started rusting with 3 months, the bottom drawer ice maker froze over and parts broke off causing it to not work any longer. If we have a power outage you have to flip the breaker in the panel and reset it to make it work again, uneven temperatures, noisy. Stove works OK but not great. Microwave buttons are a functional nightmare and the turntable constantly pops and crackles. Heats unevenly. Dishwasher runs for 3 hours no matter what cycle you set it on and dishes are not clean unless you hand wash everything first. DO NOT PuRCHASE!!!!

We purchased a nice 4 door Samsung refrigerator 3 years ago; we liked it (especially the deli drawer in the center) and the space until the ice maker went out today. Samsung is aware of the defective ice maker and wants $1500 to replace the unit - for just the ice maker! We'll deal with ice cube trays for a while, but can guarantee our next refrigerator will not be a Samsung.

Do yourself a favor DON'T BUY SAMSUNG. There's a reason none of the service companies do not cover SAMSUNG warranty work, they are incredibly difficult to work with. Refrigerator went out after 7 months. Took 7 weeks of dealing with SAMSUNG to get a resolution that ended up not quite what they said. Never will we have SAMSUNG in our home.

Beautiful and loved this fridge but it died after 2 years. First the SmartThings panel went out then something else and already there was no part to repair. The Lowe's protection plan is a total lie by the way. Don't do it. They do not help you or replace.

Purchased this fridge in Sept '24 from Home Depot. It's always on. After calling, emailing, and chatting online for three months, and numerous missed appointments, the tech finally came out. Claimed to have "fixed" something. But now it's louder than ever and still always on. The web is full of only negative comments about the entire line of fridges. Buyer beware. Samsung makes great phones and other appliances, but their refrigerators blow chunks.

Several years ago we decided to upgrade our appliances, (fridge, dishwasher, stove, and microwave). All appliances have required repairs. The dishwasher even though it is supposed to protect from water inlet leaks flooded the kitchen overnight. From delivery the oven door did not close properly which caused the temp inside the oven to fluctuate. The convection motor has been replaced twice. The microwave has problems with the door switch. The oven hood was not installed properly allowing outside air to pour over the cook top area. The bottom mount french door fridge is a major problem. Shortly after purchase the fridge internally started freezing up. Then the icemaker auger motor needed replacement. Then the ice tray had to be replaced, 8 months later it had to be replaced again. Samsung service has tried to fix the fridge, the icemaker still freezes up about every 2 weeks. I installed another ice tray yesterday.

The ice maker was inoperable within a year. I notified them and they stated that it was not covered and walked me through some over the phone troubleshooting. They did the same thing the next 2 times we called. I paid out of packet $400.00 for someone to come fix it. They didn't fix it. Samsung agreed to fix it, only to later change their mind due to the extent of the damage. They blamed me for deforming the unit from the 30 times I had to defrost their equipment with warm air. They are tone deaf.

A refrigerator should last more than 1 year. We bought the refrigerator 12/24/23. 12/24/23 Bought Samsung refrigerator. 12/10/24 refrigerator wasn't cooling. Made an appointment. Fridge started working before technician came out. 12/11/24 He replaced parts. 4/5/25 Woke up to warm fridge. Started working 24 hrs later. Do not buy Samsung refrigerator. Lowe's employee said Samsung has issues with refrigerators and can't get replacement parts.

I purchased a Samsung dishwasher and refrigerator, the refrigerator cost me a little over 2,000 dollars approximately February 12th of 2022 and I've kept it. Lean changed the water filter this very morning it just up and quit working, Samsung and Home Depot refuse to assist in the matter and uphold there quality only offering to charge me more money to come repair it a 140 dollar fee just to show up and a 50 dollar fee for labor not including parts, I couldn't afford the extended warranty as it wasn't easy coming up with what I did for the pair, I find this highly unfair and believe I was bamboozled by a large corporation.

I have a Samsung family hub. It is four years old and a complete headache. Pretty much from day 1 the temperature inside is 42. I try getting it down yet it still maintains 42 inside. I have had so much spoiled food. Now the icemaker just stopped working. I have had enough with it. It's a 3200 dollar debacle. I also have a samsung dishwasher. The spring for the door broke 2 years ago. I will be very hesitant to buy any more samsung appliances.

We bought our Samsung refrigerator in 2022. We were told that the ice maker was a problem. We bought it anyway. Sure enough the ice maker has been an ongoing problem. Now it's gotten worse. Leaks and freezes up every few days. Do not buy a Samsung because they will not stand behind it. Chatted with a guy named Pat. Didn't help me whatsoever. Stuck with a 3000 dollar piece of junk. DO NOT BUY A SAMSUNG REFRIGERATOR. PATRICK **

Run away from Samsung fridge….ice maker failed after warranty ended. Poor fit and finish….Samsung agreed there is a problem with the ice maker design, but won’t do anything about it. NEVER AGAIN SAMSUNG! RUN FAR AWAY FROM SAMSUNG!!!!

I have a Samsung model, and it has worked fine for the past year. Once it hit a year old and out of warranty, the ice maker stopped working. I went through all the tech support, resetting the ice maker, turning off the refrigerator...ETC. Nothing worked, the tech opened a ticket and said I would be contacted in 2 business days. NO one ever called, contacted the company that the ticket was sent to and they said they were 3 weeks behind. Contacted Samsung again and they updated the ticket for me!! That's all that they could do according to them. So I bought a $2,000 + refrigerator and now I'm using a cooler to keep my items cool. I would never buy a Samsung product again.

You have to physically push on the doors every time you close them to make sure there's a tight seal because if you don't everything melts in the freezer. You really have to push on it tight 'cause the seals suck. They don't close good.

I have spent 3 weeks and 8 phone calls trying to purchase a part for my Samsung refrigerator and have received 3 incorrect parts and have not received refunds for the wrong parts. Every day I am told to wait 24-48 hours and it will be resolved. Still nothing. I hate this company.

Don’t ever buy anything from Samsung! Bought a bespoke fridge less than a year ago. Still under manufacture warranty. Come home and a massive flood occurred with fridge full of water. Dealing with Samsung was an a plague nightmare! Delayed service and even though there technician from cone appliance recommended the whole filter housing be replaced, Samsung stated it wasn’t a manufacturer defect and closed the claim. They lack accountability for their poorly made products and they don’t stand behind any of their words. Poor company and don’t ever buy anything product by Samsung because if you ever have an issue your money will be gone!

We will not buy anymore of your appliances!! We purchased a frig from Lowe's of Hannibal. Model RS27T5200SR Ser #0B2G4BBT815218T a few years ago. The water glass dispensing nozzle is incorrectly installed. When you push in glass it aims the water at your wrist and ends up on the floor. We thought this was funny when the kids were trying to get water but we are just tired of wiping up the floor. I had called Lowe's right after we made the purchase and a service tech came over and said, "There is nothing I can do as it is just poorly designed." It doesn't even have a light when you get water during the night like our Maytag did?

I bought all Samsung appliances in 2020. The ice maker in the refrigerator never worked right and after 3 failed attempts to fix it, I finally gave up calling them to send someone to repair it. I have had to replace parts on the stove and dishwasher. Now the hinges on the washing machine door have broken loose from the top. The top is made of plastic and the area where the hinges connect have broken completely. Samsung appliances are total garbage.

I picked up a new Samsung refrigerator 3 door. I received it on December 19, 2024. It is now almost 3 months later, and it still does not work. I have had the repairman out 3 or 4 times and still cannot use my refrigerator. It will ice up in the refrigerator section. Yes, I got the extra warranty however, that don't matter with Samsung. I call each time, and they send out a repair person however it continues to do the something. Samsung does not stand behind their products. I have asked for a replacement and nothing. I have asked for their legal department address and phone number, and they state they don't have one.

We remodeled our kitchen a few years ago and bought a Samsung rf263beaesr refrigerator. We have had to replace the large bin on the right door 3 times already. The part is about $140 on Samsung's website. So now we're up to $420 in cheap plastic bins. The plastic tabs are not strong enough to hold any weight at all. This time when it broke it had a half full half gallon of milk and a container of orange juice. When I opened the door the shelf and its contents landed on top of my foot and I just had surgery on it. Luckily there was no break but it swelled up quite a bit. They couldn't care less. I spoke to management and they were no help either. So for a I will never buy another Samsung product!

Purchased a new Samsung side by side refrigerator only six months ago at Home Depot. The ice maker makes a mild but very noticeable jackhammer noise right before and after dumping ice. The fridge side can not get below 44 degrees and is spoiling our food in spite of being set at 34 degrees. From what I see online these are typical and long standing issues. We are now junking this product and replacing it after only 6 months.

As far as performance is concerned, the Bespoke 4 door fridge functions well. The pitfall comes in replacing the water filter, which is required every 6 months for optimal performance. In order to accomplish this, you must turn off the water supply to the unit. This requires you to pull the unit out from the wall to access the turnoff valve, which is located in the back of the fridge. This is very inconvenient and not at all practical.

Had high hopes for the Samsung Family Hub Refrigerator, but unfortunately, it has been a huge disappointment. While the concept of a smart fridge with a touchscreen and the ability to integrate with apps sounds great, the execution has fallen short. Lastly, the customer service has been far from helpful. When I reached out for support, I was met with long wait times and generic responses that didn’t resolve my issues. Overall, I regret purchasing the Samsung Family Hub Refrigerator. While it has some nice features, the performance issues, poor build quality, and lack of effective customer support make it difficult to recommend. I expected much better from such a high-priced product.

The product was a good value for the money until you hook up the App. I have had the new oven and refrigerator for less than a year and have spend several hours with customer service to help with the app. It does not work well, one day it has both products the next it has one of them and the third it has the one that dropped off. I am a tech savvy person and this has led me to say I will never buy Samsung again. I'm going back to LG once these products die (I assume it will be soon). We paid over $400 to PC Richards to have the protection plan and They have been here twice and our oven is still not working correctly. Bad products are bad products no matter how many times you try to fix them.

Avoid This Samsung Fridge at All Costs! If I could give this fridge zero stars, I would. Bought the Samsung RF28HFEDBSR/AA, and within a short time, the compressor failed—meaning it stopped cooling completely. You know, the ONE job a refrigerator is supposed to do? I contacted Samsung warranty service, expecting a quick resolution. Big mistake. It took them six weeks just to locate the replacement parts. SIX WEEKS without a working fridge! And to make matters worse, Samsung doesn't even stock their own parts—which is just bizarre for a major appliance brand.

Bought from Sears. French Door Stainless Steel Model. Middle drawer and bottom freezer. Gave up on the ice maker freezing up and not making ice. Thawed and reset many times. Water filter housing started leaking into middle drawer and down to the freezer. Now gaskets at freezer door leaking by and causing condensate which refreeze in freezer. I wouldn't buy another Samsung if my like depended on it. You couldn't even give me one for free.

I wish to share my experience with Samsung appliances since we bought all new Samsung products in 2017. At that time we purchased a refrigerator, dishwasher, range, and microwave. Refrigerator: Less than two years after our purchase, the top ice maker stopped working on the refrigerator. I tried to have it repaired, but Samsung had no solutions that would work other than to completely replace it and allow them to profit again. So we have not had the top ice maker since 2018. Fast forward about 3 years, and one of the brackets that hold the handle on the freezer broke, so I had to rig up a way to repair it. Currently, on of the door shelves has broken, not due to any kind of abuse, and will no longer contain items.

I purchased a fridge in November 2024. It is now February 2025 and I have not yet received my refrigerator. I have narrowed it down to being an issue with the logistics company they use as the last mile delivery to my house, but that company that Samsung is doing business with is not willing to help me. I have contacted Samsung several times and they are also unwilling to help me. As of right now, I have paid them the money for a refrigerator, and they have not made an effort to get the appliance to me.

Model RF27T5201SR/AA. My ice maker stopped working 3 months after purchase. The parts inside ice maker are plastic parts. I have had my refrigerator for 3 yrs, Nothing but trouble with the ice maker. So I reached out to the extended warranty div, they send someone out to fix the ice maker, 2 days later my refrigerator and freezer stops working and all the food has melted.

I hope a VP of Samsung's Appliance Division reads this. Knowing Samsung employees personally, I am appalled by what I am experiencing. I recently purchased a Bespoke refrigerator, range/oven, and dishwasher for the second time in 5 years. This time for a new kitchen. I am now on my 6th person tonight trying to rectify a situation. For the second time our Bespoke had a door dent from transit. The first one was replaced and now the second one needs to. I cannot get help from anyone to handle either replacing the door panel where it is dented or to ship a new unit. I prefer just a door panel so my kitchen installers can install the unit.

Samsung refrigerator sucks!! I paid over 4000 dollars for it and I had always had an issue with this refrigerator from the computer board to the ice maker and now the freezer. I lost so much food in my freezer!!! Call customer service and they tell me it’s out of warranty and they can’t do anything but refer it out for someone to come and look at it but I have to pay!!! Never buying any Samsung products going forward!!! Do not buy any of the products!!!

Model Number RF32CG5900SRAA. Worst product, worst customer service. Ever since we bought Samsung Refrigerator, ice maker never work right. Ice maker maximum ice made is barely quarter bucket. Worked on and off, and within a year, was worked on twice, third time no one ever came out, now it's out of warranty: no ice again, $100 trip, $100, labor, plus parts.... Worse refrig ever. Never again. Serial Number 0BXP4BCW901282R.

Don’t do it! I should have paid more attention to the bad reviews before I spent $2,000+ on a refrigerator. It worked okay for a while but is now tripping the GFI. After spending $500+ on an electrician and another $120 with the Samsung warranty company for no service whatsoever and a rude demeanor, I am nowhere! Do not do this to yourself. Get another brand.

I bought a Samsung side by side refrigerator, model RS28A500ASR, Manufacture date January 2024. S/N 0B804BBX104030M. I bought this for my garage to keep soft drinks and frozen food. The freezer side works fine so far but the refrigerator side freezes all the soft drinks. We had Samsung come out to repair 3 times. They finally said it was working as it should and my money is wasted as I can not use it for soft drinks. They blow up. I will attach pictures if possible. Even when set in the 40's for a high temperature it still freezes them. They need to take this back and refund my money. It is a waste. I will never buy Samsung again. CLS

We bought a Samsung refrigerator approximately 3 years ago. The icemaker was in the door. We have had nothing but trouble the whole time. It continued to frost up and not release the ice. The first technician said that we were blocking the air flow by putting items on the top shelf. He said we needed to make the temp colder. Everything was like a block of ice and continued to frost up. Second tech said there was a problem with ice maker, would not make cubes, just crushed. Replaced part on 3rd visit. Still no cubes. Fourth tech said a different part needed to be replaced. Waiting for part. Ice maker frosts up, clogs the opening, only offers crushed ice and we still have not gotten it fixed.

Horrible. Horrible. Horrible!!!! 1st time Samsung owner of a refrigerator, OTR, DW and Sl range, the customer service just received was questionable, no clear explanation, or warranty references provided. How is the warranty on a show-home appliance package null and void due to the builder finding an issue with the unit?! And now as the homeowner there is no warranty and the cost will be out of my pocket!!! Or contact the builder so they can figure it out with Samsung?!?! Samsung fix this asap! Model number RF32CG5400SRAA.

I usually don’t write reviews, but I’m really fed up with this fridge today. We purchased a Samsung refrigerator in 2017, and it has been the worst refrigerator we’ve ever owned. The design makes it impossible to clean beneath the edges of the glass shelves, trapping food, liquids, and germs permanently—an incredibly unhygienic flaw. The ice maker doesn’t work, and most of the internal components, like the drawers, have broken over time. To make matters worse, today I noticed that one of the door holders is falling apart. Replacing these parts is outrageously expensive, and the materials are so thin and flimsy they break far too easily. Overall, the fridge is falling apart, and the cost of maintaining it is ridiculous. I wouldn’t recommend it to anyone.

The worst customer service I’ve ever experienced. I am not one to write reviews but I had to go out of my way to make sure BUYERS BEWARE. I wish I would’ve seen the reviews on this before purchasing. Over a month and still no ETA on when I will receive my replacement fridge been on the phone several times for over 40min each time just to get the “I will put notes in the system” or “you will receive an email in the next 24-48hrs with an update” and still receive no results in over 3weeks. I wish I could give negative stars.

The ice maker doesn't keep the ice cold enough to keep it from sticking together due to the fan went out. Samsung will not cover the cost even though they have a 5 year warranty and the frigerator is less than 3 years old and we bought the top of the line unit. Never again!!!

We bought a Samsung refrigerator. Really excited with the icemaker in the door giving more shelf room. However the door vibrates horribly and is driving me insane. If I push on the door it stops but when I let go it vibrates again.

MODEL RF27T5201SG/A4. Worst product, worst customer service. Ever since we bought Samsung Refrigerator, ice make never work right. Ice maker maximum ice made as barely quarter bucket. Worked on and off, and within a year it is completely dead.

Our refrigerator is only 4 years old and 1st ice machine quit. Got it going again. Now 6 months later ice machine quit again and freezer then quit. Now the fridge part stopped. Well I was going to call Samsung but husband checked Freon and none, so it has a leak somewhere and it’s not covered under warranty. 4 years for that kind of money is deplorable. We’re on a fixed income and it’s hard to replace large alliances. Thanks Samsung for making our Christmas so sad!!! As far as proof m, I called Samsung customer service several times so they should have record of our fridge!!!

Ice maker needs to be taken apart and defrosted at least 1x a month. No the defrost mode does not work. Lately the freezer is starting to act up freezing and not freezing. Last night it ran all night. Led panel on the door doesn't shut off anymore and the light in the freezer does not work. Pretty pricey machine for this thing for it not to last.

Do not buy any appliance from Samsung, especially not refrigerator. They break down quickly and their service technicians have no clue how to fix them. I bought a Smart 4-door Flex fridge in 2021. The autorefill pitcher stopped working this summer, I've called Samsung repair - they came out but could not figure out the issue. Apparently ice makers and autorefill pitchers break down commonly and are practically not fixable - at least Samsung guys don't know how to fix them.

We have owned our Samsung refrigerator for 6 years. In that time, two of the door bins have cracked and fallen off, and two others are starting to crack on the edges. It is expensive to replace them, at $138 each. Another problem with this fridge is that it is impossible to clean beneath the edges of the glass shelves. Food and liquids and germs are trapped under there for all eternity. Pretty nasty.

I am dad to say that this company do not care about the people who keep them in business, my refrigerator makes ice and freezes my food and vegetables in the fridge side. I spoke to Veronica in the presidential office. She said it’s the condenser, she sent different companies about 6 times and fridge still not working, I ask for my money back, she said no. I ask for a different fridge, she said no. They told me I open the fridge to often and leave it open for too long. I need to open the freezer quarter of the way, push my hand in and grab what I need, I need to make a mental pic or take a pic of the stuff in the fridge so I can know where things are, I never heard this in my life.

I wish I could give 0 stars. I purchased the RF28HFEDTSR, with One ice maker enclosed in the refrigerator compartment, feeding ice to the door, and one ice maker in the bottom freezer compartment. I hope whatever engineer group designed this piece of crap has them in their own homes!!! Constant issues with the top ice maker. Constant problems with having to defrost to keep the fridge running. Constant problems with the cheap plastic parts breaking. Fridge completely freezes up behind the center panel. Then the fan begins making a horrible noise. The plastic drawer components absorb liquids and cannot be cleaned out. The intersection of the glass shelves and the crappy plastic cannot be cleaned completely. I will NEVER purchase a Samsung appliance again.

Samsung French door refrigerator - Model # RF28HDEDBSR/AA. Refrigeration portion of refrigerator stops cooling but outside show 36 degrees so it spoils food/dairy/eggs etc.. and make my family sick. I had bought warranty from HHGregg. Warranty company replaced ice-maker 3 times and then gave up on it and refunded part of warranty money back. Samsung says it is out of warranty for a product cost me $2500 in 2017. This is second Samsung refrigerator I had with same issue. My friend had issue with freezer not cooling, Samsung gave them $100 voucher so they bought another Samsung refrigerator. Samsung has bad design and issue is not caused by consumer and Samsung would not stand by their product. I will replace this unit with another brand and will stay away from Samsung refrigerator now/future.

Five years ago we bought a Samsung RF261BEAESR refrigerator. I try to make the best consumer decision possible and a big issue with me is the environmental impact of an appliance relative to other models on the market. Unfortunately, we learned after the purchase of this refrigerator that Samsung does not use recyclable water filters. So every six months or so, we have to toss this heavy plastic cylinder into the trash. I have a problem with that - especially given that GE and other companies DO offer water filters that can be recycled. I would have never bought this refrigerator had I known this.

Glass top stove oven nearly burned house down. The oven was turned off but it kept heating up until it was over 600. Repair guy cannot fix. Own a refrigerator. Within the first year I have ice dispenser issues. Do not purchase Samsung appliances!

Samsung will not honor their 5 yr warranty on compressor and drier. Samsung's subcontractor did the work, created physical damage that they then claim I did. I have no knowledge in refrigerator repairs. My Thanksgiving has been totally ruined & I lost $700 in food. 12 disappointed guests had to eat out. Don't buy this junk!

Refrigerator is less than a year old. Ice machine up on top has been fixed twice and now is broken again. Out of warranty and nobody wants to repair it. I even bought the extra warranty and I still can't get nobody to come and do it. There is no providers who service Samsung out of warranty. I will never ever Buy another samsung appliance. Very disappointed. And out of two grand. There's also no adjustments for humidity in crisper dept.

Purchased Samsung fridge from Leon's - delivery took 6 months - fridge has now been in use for 18 months, apparently under 'extended warranty' from Leon's but they referred us back to Samsung. On the middle drawer, beneath the upper double doors, the paint is peeling off. It is a black stainless steel. We called Leon's, they referred us direct to samsung. We called Samsung, they told us there is a 'SPECIAL' line for product sold by Leon's. Fellow we talked to on the phone said send photos. We did, he said not warranty but gave us the number of a company that handles their warranty.

Samsung RF27T5201SG icemaker quit after 4 months. Repaired by third party company Samsung uses with the most obnoxious pompous repairman I have ever encountered. Quit cooling entirely after two and a half years. Lost everything in freezer and refrigerator. Samsung said third party company will come diagnose for a $100 “diagnosis fee” up front. Third party company said $140 and MUST pay thru an online app before they will schedule.

I’ve owned the French four door counter depth for over a year. Pros: I’m extremely happy with it. I love that the ice cube drawers are inside and it makes two size cubes. I like the water pitcher inside. I do not use the fruit infusion. I do have a whole house filter, but the filtered water from the fridge is excellent. I’ve had others say so too. I love the produce drawers and I never have my vegetables become icy and everything in the fridge stays cold. I like the deep shelves on the doors.

Samsung refrigerator. 6yrs old. Developed problem. Would not hold temperature or freeze water to ice. Hrs on the phone to find that warranty would likely not cover it as I had moved the unit and that in any case I would have to go through service provider in Bakersfield which is 90 miles away. The service dealer contacted me and said that warranty would cover motor and compressor but service call and additional parts would run $1000 and return visit apparently to do work would be an additional $600 and that most people just buy a new refrigerator. I wonder how many purchase a new Samsung brand. Not many

I would never again buy a Samsung side by side refrigerator freezer. The condensation drain freezes and ice builds up in the bottom of the freezer compartment. It then melts and runs out of the freezer onto the floor. The only way to fix this issue is to unplug the unit, remove the interior back of the freezer, melt the ice blocking the drain, and put everything back together.

We bought a Samsung refrigerator 5 years ago because it was basically our only option at the time and we needed it immediately. We have been dissatisfied with it from the start. Bottom freezer doesn't pull out far enough to see what we have back inside. Now the ice maker has quit after freezing up several times. Customer service is terrible. I will never buy another Samsung product again.

Bespoke refrigerator, 1 1/2 years old, colored panels peal on the edges. Samsung said I only had 30 days to return them. There’s nothing they will do about it.. Took 3 Hours yo get to correct dept and they denied any responsibility or interest in helping me. Sent photos and did not care.

Ice machine broke within year. Samsung fixed. Cooling drawer panel out. Samsung wouldn't touch. Said, "You are on your own." Oven replaced after two years.... Took two hours to reach preheated temp. Again Samsung said, "Sorry but pay to fix it." Replaced both with American made. No issue with either for 3 years+.

After the one year warranty expired on our refrigerator the ice maker went out three times within a year. We paid the first repair, Samsung fixed for free the second time. Now out a third time. I have contacted the Better Business Bureau, the Federal Trade Commission, and now Consumer Affairs. I have posted on the Samsung Refrigerator Recall Facebook page again in hopes the many who are dissatisfied with the breakdowns of their ice makers will come together to start another class action suit. There was a suit in 2019 but it’s closed.

Samsung elected to use substandard plastics resulting in known problems with broken internal parts including doors, shelves, and bins. Failure of the ice maker occurred within two years and the diodes in the digital display showing temperature have failed making them useless. On the bright side, the compressor and electrical components have been dependable for multiple years.

I was not in the right frame of mind when I purchased my second Samsung Fridge in 2019. It has been repaired Three times and currently, the ice maker has frozen over the freezer stopped working. I have tried speaking with Samsung, but, to them since consumers continue to buy their products and make them richer. They do not care.

Samsung refrigerators are the worst refrigerators and the service is terrible. Never buy Samsung, they are too expensive with high technology, and they break down in just 3 years. The compressor went bad in my refrigerator and it took them 2 weeks to fix it. It was a nightmare dealing with Samsung.

I was forced to purchase another refrigerator due to a malfunction in my last Samsung refrigerator they would not help me with and with the same type of problem with the water dispenser / ice maker. This one only being a year and a half full and started leaking. Now they tell me it's out of warranty and I have to pay for it. They're the worst customer service and don't do anything for you. Also when I ordered this refrigerator I paid for ventures. They sent me the wrong one. By the time I opened and realize that I need to replace it they told me because I didn't notify anything 30 days they were not going to refund or exchange. Worst customer service ever. Don't ever buy a Samsung refrigerator or Appliance. They're well known to have problems especially with the ice maker.

I bought a 4 door flex refrigerator form Samsung directly. After waiting several months for delivery and the freight company kept delaying by weeks at a time, I cancelled my order and bought the same model from Designer Appliances. I got delivery a few days later. A few months later I realized a small shelf in the door was broken. I brought the shelf back to Designer Appliances who told me they would get a replacement. This never happened.

After 13 months, the refrigerator stopped making ice and the filter light came on. Replaced the filter, per the user manual needed to wait 12 hours before ice could be expected. Filtered through water as directed but no ice was made. Waited another 8 hrs still no ice. We had water but not ice. Reread the manual and couldn't figure out what was wrong so went to the internet. Learned how to reset the filter and reset it the filter light went off. After 12 hrs still no ice. Again to the internet. Next was resetting the ice maker itself. After 12 hours still no ice.

I would like to share my negative experience with Samsung, not their products, but the Company and how they handle my issue. My out of warranty refrigerator had a problem, so I called Samsung for service; they sent Home Service Network, and after checking for what was wrong with my unit, explained to me that I needed two parts replaced; the technician also told me that they could not fix it because they only service in-warranty products; and that’s where the problem lies! I paid them the diagnostic fee and called Samsung. A representative sent another company, Tekon to fix the issue. They came out twice: the first time to replace that part and unfairly had to pay the service fee again, but since the unit was not working after that repair, they came back again and told me that to fix it it would cost around $1,000, and also told me that it would make more sense to buy a new one.

I purchased my refrigerator with freezer on the bottom less than 5 years ago. I even purchased the 3 year warranty. In the first few months the fridge went out. Called for repair and found out it was in store model mode. Then it still went out. Replaced the back panel within the first year. Still didn’t work. Had to call again. Wasn’t completely wired right. Worked a few more months then out again. Needed all of my groceries replaced. They even had to buy me a small refrigerator with a freezer. Another repair company worked on it again. It worked for a few years. Had to have the back inside panel replaced. Only worked a few months. Finally had to buy a new refrigerator. The freezer still works. I tell everybody NOT to buy Samsung appliances ever again. They don’t last.

I used to buy Samsung product such as TV, Fridge, Washing machine. All product have some deficiency and I am not going to buy any Samsung products anymore. Samsung fridge was very bad. It was broken after 4 years. It has some issue with ice making, cold water.

Absolute worst customer service I've experienced with any purchase. After 9 months, ice maker stopped working and freezer not freezing. Submitted a ticket for repair under warranty and tech came out. Told me just needed to order a part and will come back in 3-5 days. Tech stopped responding and no one returned messages. Created another ticket and was told my house had been flagged for infestation of roaches. I tried to calmly explain there was a misunderstanding or someone mixed up houses. Refused to come back until we had in writing from pest control. Fine, we have active pest control service and provided in writing. Call to reschedule and they said that my unit was flagged as out of warranty due to issues caused by roach infestation.

CAVEAT EMPTOR: We purchased our refrigerator in 2021 and already both the vegetable and meat drawers, made of cheap plastic, The cost to have the drawer replaced is $157 each using Samsung's J&J Parts. We are elderly and don't even use the refrigerator at the same frequency of say a family of 4 and we aren't brutes whereby we exert a lot of force when opening and closing the plastic drawers. Also to clean underneath the interior glass that sits above the meat and vegetable drawers you have to use a screwdriver to dismantle the entire frame structure. It is a 2-man exercise. In the past refrigerators were easy to simply clean the top and bottom surfaces of the glass tops. Sadly this is a terrible and cheap product and customer service is poor with the company always trying to push you to texting. I will NEVER buy another Samsung product.

I bought a Samsung RS28A500ASR in November 2021. Today 10/3/2024 I had it hauled away. I would hear a loud motor noise. I would open the freezer or refrigerator side and the noise would stop. The refrigerator would also stop. The only solution was unplug for 5 minutes and try again. Piece of junk. Do not buy Samsung. Want to hear about my stove??

Bought a Samsung refrigerator December 2021 and is COMPLETE JUNK!! Stopped cooling and when I called Samsung the said they will not honor the warranty which states that the compressor is warranty is 5 years. Don't trust them!! Buy a Whirlpool or Frigidaire as they are AMERICAN made and you will have no trouble with them.

We bought a Samsung french door refrigerator 7 years ago. Recently we got a lot of water inside and it leaked out the refrigerator and onto the floor. Calls to samsung were to no avail. Looked on YouTube and found out that there is a known icing issue that allows ice to build up and eventually melt to water and flood the fridge. The supposed fix is to buy a small clip, take the whole fridge apart, allow to defrost and remove inner back panel to install the clip. Do not know if that will work but did it anyway. Huge project that samsung should really pay for as the defect is known and was most likely happening when new though we did not notice until now. The fridge is a piece of junk and not supported by samsung so buyer beware...

Samsung called before refrigerator delivery to review installation process and preparations, which was nice. During the call I asked if the install team would come with the water hose and hook up the water drinking and ice. The representative indicated yes. The install team arrived and removed and set the new refrigerator well, however, they started to leave without completing the installation of the water. They said they did not have hose to install.

I bought Samsung hub in 2017, it’s going the 7th year and it stop working. We called the Samsung care support center and we were scheduled an appointment. Suppose one to two days but the technician showed up after seven days. The technician put the refrigerant with dye to find if the refrigerant is leaking or it is a faulty compressor and told us to observe if the temperature goes up. The technician was from home technology solutions.

Why is Samsung putting the filter, control panel and some other large component in the top section of the fridge, impairing efficient use of upper shelf and why do all the shelves have a gap large enough for a slim size drink to fall to the shelves below. The shelves in almost all fridges meet the back of the fridge with NO large gaps. Beware of Samsung looks good on the outside but not efficient for daily use.

I bought a Samsung french door fridge with in-door water pitcher in Nov. of 2020. By 2023 the icemaker stopped working. Not frozen over, just stopped working. I tried all troubleshooting recommendations to no avail. The icemaker in my fridge is either defective OR Samsung icemakers are not built to last more than a couple years. When I called Samsung support they offered to replace the part but I would have to pay for them to send someone to install. Samsung icemakers are notorious for not working/freezing over and they don't have better support than this? I'm sorry but if your appliance doesn't last more than a couple years and you can't stand behind your product, you don't deserve my business.

NEVER BUY A SAMSUNG REFRIGERATOR. I also share similar complaints about Samsung Refrigerators. They would not honor the 10-year warranty on the compressor even after a Samsung-certified center verified it to be defective. Customer service attitude was completely unhelpful and downright nasty.

Ice maker freezes up and leaks water everywhere. Also the entire back of fridge freezes up with large sheet of ice. Water under bottom drawers will them freeze making one giant ice sheet. Samsung appliances are TRASH.

I bought a whole set of Samsung kitchen, appliance dryer, washer, microwave dishwasher and refrigerator. From day one I’ve had them for two years now since I bought my house they have been the worst. I have been trying to contact Samsung. They have not treated me very wrong. They brought somebody out one time to do my refrigerator. Ice machine does not work whatsoever. Stove light never comes on microwave light never comes on. Dryer barely dries. I have to keep it on for two hours. Truly the worst. Nobody cares. Nobody has reached out to me. I wish to God I can just throw this equipment out.

I have had my Samsung refrigerator for 10 years and have had nothing but problems with the icemaker. I've had the icemaker replaced twice & purchased 4 ice trays (they crack). Every two weeks I defrost with my hair dryer. I've done the "forced defrost" many times. Now, my icemaker quit completely. Refrigerator works fine, so I'll live with it awhile. I bought a Fridgidare countertop icemaker from Sam's Club & LOVE it. Makes ice fast and is well worth the $90 I paid. I'll never buy Samsung again.

It is known the Samsung refrigerators have issues with their ice makers. They do not stand behind rectifying the same issue. I have had an issue with my Samsung refrigerator's ice maker on 4 separate occasions. They fixed it once, but it keeps breaking and they want the consumer to pay for both parts and labor for their faulty product. Their customer service is poor, stating the refrigerator is out of warranty but the issue is never rectified properly. They want the consumer to pay a $120 consultation + parts + labor. I spent a wasted 2 hours on the phone yesterday trying to get at least the PARTS covered which they had offer to do June 2024 and then stated they couldn't do it. I am beyond frustrated that a company would offer something and then not fulfill on their offer. Samsung's customer service is not consumer friendly and they don't stand behind their product. Buyer beware. I will NEVER by a Samsung refrigerator again.

I’d give ZERO stars if I could. We are 0 for 3 Samsung appliances. One broke within the first year (washer), then our stove and fridge both broke within 5 years. The fridge was under warranty but Samsung showed their unethical practices and did everything they could to get out of it. I fought them for 2 months before finally getting a full refund, but not before threatening to sue them for breach of contract. As for the stove, we are still waiting for parts, 2 months later. Never again. Buyer Beware!

Back in February I purchased a 4 pc. set of Samsung kitchen appliances for which I was supposed to get a $300 rebate. The forms were completed and accepted. I was told I would be receiving a virtual gift/debit card. I contacted the rebate center and asked for a real/plastic card. They agreed to send one. Well 6 months later after 5x phone calls and 5x emails 10x assurances that my case was being escalated to a top priority status no gift card. Not only do I feel that I deserve my rebate today but also a substantial bonus. Samsung is playing the numbers game where they keep frustrating the consumers attempt to collect and by dragging out how long it takes until some people just give up and samsung pockets millions of promised rebate money. This is criminal and they should not get away with it.