Samsung Refrigerator Reviews

Model RF27T5201SR/AA. My ice maker stopped working 3 months after purchase. The parts inside ice maker are plastic parts. I have had my refrigerator for 3 yrs, Nothing but trouble with the ice maker. So I reached out to the extended warranty div, they send someone out to fix the ice maker, 2 days later my refrigerator and freezer stops working and all the food has melted.

I hope a VP of Samsung's Appliance Division reads this. Knowing Samsung employees personally, I am appalled by what I am experiencing. I recently purchased a Bespoke refrigerator, range/oven, and dishwasher for the second time in 5 years. This time for a new kitchen. I am now on my 6th person tonight trying to rectify a situation. For the second time our Bespoke had a door dent from transit. The first one was replaced and now the second one needs to. I cannot get help from anyone to handle either replacing the door panel where it is dented or to ship a new unit. I prefer just a door panel so my kitchen installers can install the unit.

Samsung refrigerator sucks!! I paid over 4000 dollars for it and I had always had an issue with this refrigerator from the computer board to the ice maker and now the freezer. I lost so much food in my freezer!!! Call customer service and they tell me it’s out of warranty and they can’t do anything but refer it out for someone to come and look at it but I have to pay!!! Never buying any Samsung products going forward!!! Do not buy any of the products!!!

Model Number RF32CG5900SRAA. Worst product, worst customer service. Ever since we bought Samsung Refrigerator, ice maker never work right. Ice maker maximum ice made is barely quarter bucket. Worked on and off, and within a year, was worked on twice, third time no one ever came out, now it's out of warranty: no ice again, $100 trip, $100, labor, plus parts.... Worse refrig ever. Never again. Serial Number 0BXP4BCW901282R.

Don’t do it! I should have paid more attention to the bad reviews before I spent $2,000+ on a refrigerator. It worked okay for a while but is now tripping the GFI. After spending $500+ on an electrician and another $120 with the Samsung warranty company for no service whatsoever and a rude demeanor, I am nowhere! Do not do this to yourself. Get another brand.

I bought a Samsung side by side refrigerator, model RS28A500ASR, Manufacture date January 2024. S/N 0B804BBX104030M. I bought this for my garage to keep soft drinks and frozen food. The freezer side works fine so far but the refrigerator side freezes all the soft drinks. We had Samsung come out to repair 3 times. They finally said it was working as it should and my money is wasted as I can not use it for soft drinks. They blow up. I will attach pictures if possible. Even when set in the 40's for a high temperature it still freezes them. They need to take this back and refund my money. It is a waste. I will never buy Samsung again. CLS

We bought a Samsung refrigerator approximately 3 years ago. The icemaker was in the door. We have had nothing but trouble the whole time. It continued to frost up and not release the ice. The first technician said that we were blocking the air flow by putting items on the top shelf. He said we needed to make the temp colder. Everything was like a block of ice and continued to frost up. Second tech said there was a problem with ice maker, would not make cubes, just crushed. Replaced part on 3rd visit. Still no cubes. Fourth tech said a different part needed to be replaced. Waiting for part. Ice maker frosts up, clogs the opening, only offers crushed ice and we still have not gotten it fixed.

Horrible. Horrible. Horrible!!!! 1st time Samsung owner of a refrigerator, OTR, DW and Sl range, the customer service just received was questionable, no clear explanation, or warranty references provided. How is the warranty on a show-home appliance package null and void due to the builder finding an issue with the unit?! And now as the homeowner there is no warranty and the cost will be out of my pocket!!! Or contact the builder so they can figure it out with Samsung?!?! Samsung fix this asap! Model number RF32CG5400SRAA.

I usually don’t write reviews, but I’m really fed up with this fridge today. We purchased a Samsung refrigerator in 2017, and it has been the worst refrigerator we’ve ever owned. The design makes it impossible to clean beneath the edges of the glass shelves, trapping food, liquids, and germs permanently—an incredibly unhygienic flaw. The ice maker doesn’t work, and most of the internal components, like the drawers, have broken over time. To make matters worse, today I noticed that one of the door holders is falling apart. Replacing these parts is outrageously expensive, and the materials are so thin and flimsy they break far too easily. Overall, the fridge is falling apart, and the cost of maintaining it is ridiculous. I wouldn’t recommend it to anyone.

The worst customer service I’ve ever experienced. I am not one to write reviews but I had to go out of my way to make sure BUYERS BEWARE. I wish I would’ve seen the reviews on this before purchasing. Over a month and still no ETA on when I will receive my replacement fridge been on the phone several times for over 40min each time just to get the “I will put notes in the system” or “you will receive an email in the next 24-48hrs with an update” and still receive no results in over 3weeks. I wish I could give negative stars.

The ice maker doesn't keep the ice cold enough to keep it from sticking together due to the fan went out. Samsung will not cover the cost even though they have a 5 year warranty and the frigerator is less than 3 years old and we bought the top of the line unit. Never again!!!

We bought a Samsung refrigerator. Really excited with the icemaker in the door giving more shelf room. However the door vibrates horribly and is driving me insane. If I push on the door it stops but when I let go it vibrates again.

MODEL RF27T5201SG/A4. Worst product, worst customer service. Ever since we bought Samsung Refrigerator, ice make never work right. Ice maker maximum ice made as barely quarter bucket. Worked on and off, and within a year it is completely dead.

Our refrigerator is only 4 years old and 1st ice machine quit. Got it going again. Now 6 months later ice machine quit again and freezer then quit. Now the fridge part stopped. Well I was going to call Samsung but husband checked Freon and none, so it has a leak somewhere and it’s not covered under warranty. 4 years for that kind of money is deplorable. We’re on a fixed income and it’s hard to replace large alliances. Thanks Samsung for making our Christmas so sad!!! As far as proof m, I called Samsung customer service several times so they should have record of our fridge!!!

Ice maker needs to be taken apart and defrosted at least 1x a month. No the defrost mode does not work. Lately the freezer is starting to act up freezing and not freezing. Last night it ran all night. Led panel on the door doesn't shut off anymore and the light in the freezer does not work. Pretty pricey machine for this thing for it not to last.

Do not buy any appliance from Samsung, especially not refrigerator. They break down quickly and their service technicians have no clue how to fix them. I bought a Smart 4-door Flex fridge in 2021. The autorefill pitcher stopped working this summer, I've called Samsung repair - they came out but could not figure out the issue. Apparently ice makers and autorefill pitchers break down commonly and are practically not fixable - at least Samsung guys don't know how to fix them.

We have owned our Samsung refrigerator for 6 years. In that time, two of the door bins have cracked and fallen off, and two others are starting to crack on the edges. It is expensive to replace them, at $138 each. Another problem with this fridge is that it is impossible to clean beneath the edges of the glass shelves. Food and liquids and germs are trapped under there for all eternity. Pretty nasty.

I am dad to say that this company do not care about the people who keep them in business, my refrigerator makes ice and freezes my food and vegetables in the fridge side. I spoke to Veronica in the presidential office. She said it’s the condenser, she sent different companies about 6 times and fridge still not working, I ask for my money back, she said no. I ask for a different fridge, she said no. They told me I open the fridge to often and leave it open for too long. I need to open the freezer quarter of the way, push my hand in and grab what I need, I need to make a mental pic or take a pic of the stuff in the fridge so I can know where things are, I never heard this in my life.

I wish I could give 0 stars. I purchased the RF28HFEDTSR, with One ice maker enclosed in the refrigerator compartment, feeding ice to the door, and one ice maker in the bottom freezer compartment. I hope whatever engineer group designed this piece of crap has them in their own homes!!! Constant issues with the top ice maker. Constant problems with having to defrost to keep the fridge running. Constant problems with the cheap plastic parts breaking. Fridge completely freezes up behind the center panel. Then the fan begins making a horrible noise. The plastic drawer components absorb liquids and cannot be cleaned out. The intersection of the glass shelves and the crappy plastic cannot be cleaned completely. I will NEVER purchase a Samsung appliance again.

Samsung French door refrigerator - Model # RF28HDEDBSR/AA. Refrigeration portion of refrigerator stops cooling but outside show 36 degrees so it spoils food/dairy/eggs etc.. and make my family sick. I had bought warranty from HHGregg. Warranty company replaced ice-maker 3 times and then gave up on it and refunded part of warranty money back. Samsung says it is out of warranty for a product cost me $2500 in 2017. This is second Samsung refrigerator I had with same issue. My friend had issue with freezer not cooling, Samsung gave them $100 voucher so they bought another Samsung refrigerator. Samsung has bad design and issue is not caused by consumer and Samsung would not stand by their product. I will replace this unit with another brand and will stay away from Samsung refrigerator now/future.

Five years ago we bought a Samsung RF261BEAESR refrigerator. I try to make the best consumer decision possible and a big issue with me is the environmental impact of an appliance relative to other models on the market. Unfortunately, we learned after the purchase of this refrigerator that Samsung does not use recyclable water filters. So every six months or so, we have to toss this heavy plastic cylinder into the trash. I have a problem with that - especially given that GE and other companies DO offer water filters that can be recycled. I would have never bought this refrigerator had I known this.

Glass top stove oven nearly burned house down. The oven was turned off but it kept heating up until it was over 600. Repair guy cannot fix. Own a refrigerator. Within the first year I have ice dispenser issues. Do not purchase Samsung appliances!

Samsung will not honor their 5 yr warranty on compressor and drier. Samsung's subcontractor did the work, created physical damage that they then claim I did. I have no knowledge in refrigerator repairs. My Thanksgiving has been totally ruined & I lost $700 in food. 12 disappointed guests had to eat out. Don't buy this junk!

Refrigerator is less than a year old. Ice machine up on top has been fixed twice and now is broken again. Out of warranty and nobody wants to repair it. I even bought the extra warranty and I still can't get nobody to come and do it. There is no providers who service Samsung out of warranty. I will never ever Buy another samsung appliance. Very disappointed. And out of two grand. There's also no adjustments for humidity in crisper dept.

Purchased Samsung fridge from Leon's - delivery took 6 months - fridge has now been in use for 18 months, apparently under 'extended warranty' from Leon's but they referred us back to Samsung. On the middle drawer, beneath the upper double doors, the paint is peeling off. It is a black stainless steel. We called Leon's, they referred us direct to samsung. We called Samsung, they told us there is a 'SPECIAL' line for product sold by Leon's. Fellow we talked to on the phone said send photos. We did, he said not warranty but gave us the number of a company that handles their warranty.

Samsung RF27T5201SG icemaker quit after 4 months. Repaired by third party company Samsung uses with the most obnoxious pompous repairman I have ever encountered. Quit cooling entirely after two and a half years. Lost everything in freezer and refrigerator. Samsung said third party company will come diagnose for a $100 “diagnosis fee” up front. Third party company said $140 and MUST pay thru an online app before they will schedule.

I’ve owned the French four door counter depth for over a year. Pros: I’m extremely happy with it. I love that the ice cube drawers are inside and it makes two size cubes. I like the water pitcher inside. I do not use the fruit infusion. I do have a whole house filter, but the filtered water from the fridge is excellent. I’ve had others say so too. I love the produce drawers and I never have my vegetables become icy and everything in the fridge stays cold. I like the deep shelves on the doors.

Samsung refrigerator. 6yrs old. Developed problem. Would not hold temperature or freeze water to ice. Hrs on the phone to find that warranty would likely not cover it as I had moved the unit and that in any case I would have to go through service provider in Bakersfield which is 90 miles away. The service dealer contacted me and said that warranty would cover motor and compressor but service call and additional parts would run $1000 and return visit apparently to do work would be an additional $600 and that most people just buy a new refrigerator. I wonder how many purchase a new Samsung brand. Not many

I would never again buy a Samsung side by side refrigerator freezer. The condensation drain freezes and ice builds up in the bottom of the freezer compartment. It then melts and runs out of the freezer onto the floor. The only way to fix this issue is to unplug the unit, remove the interior back of the freezer, melt the ice blocking the drain, and put everything back together.

We bought a Samsung refrigerator 5 years ago because it was basically our only option at the time and we needed it immediately. We have been dissatisfied with it from the start. Bottom freezer doesn't pull out far enough to see what we have back inside. Now the ice maker has quit after freezing up several times. Customer service is terrible. I will never buy another Samsung product again.

Bespoke refrigerator, 1 1/2 years old, colored panels peal on the edges. Samsung said I only had 30 days to return them. There’s nothing they will do about it.. Took 3 Hours yo get to correct dept and they denied any responsibility or interest in helping me. Sent photos and did not care.

Ice machine broke within year. Samsung fixed. Cooling drawer panel out. Samsung wouldn't touch. Said, "You are on your own." Oven replaced after two years.... Took two hours to reach preheated temp. Again Samsung said, "Sorry but pay to fix it." Replaced both with American made. No issue with either for 3 years+.

After the one year warranty expired on our refrigerator the ice maker went out three times within a year. We paid the first repair, Samsung fixed for free the second time. Now out a third time. I have contacted the Better Business Bureau, the Federal Trade Commission, and now Consumer Affairs. I have posted on the Samsung Refrigerator Recall Facebook page again in hopes the many who are dissatisfied with the breakdowns of their ice makers will come together to start another class action suit. There was a suit in 2019 but it’s closed.

Samsung elected to use substandard plastics resulting in known problems with broken internal parts including doors, shelves, and bins. Failure of the ice maker occurred within two years and the diodes in the digital display showing temperature have failed making them useless. On the bright side, the compressor and electrical components have been dependable for multiple years.

I was not in the right frame of mind when I purchased my second Samsung Fridge in 2019. It has been repaired Three times and currently, the ice maker has frozen over the freezer stopped working. I have tried speaking with Samsung, but, to them since consumers continue to buy their products and make them richer. They do not care.

Samsung refrigerators are the worst refrigerators and the service is terrible. Never buy Samsung, they are too expensive with high technology, and they break down in just 3 years. The compressor went bad in my refrigerator and it took them 2 weeks to fix it. It was a nightmare dealing with Samsung.

I was forced to purchase another refrigerator due to a malfunction in my last Samsung refrigerator they would not help me with and with the same type of problem with the water dispenser / ice maker. This one only being a year and a half full and started leaking. Now they tell me it's out of warranty and I have to pay for it. They're the worst customer service and don't do anything for you. Also when I ordered this refrigerator I paid for ventures. They sent me the wrong one. By the time I opened and realize that I need to replace it they told me because I didn't notify anything 30 days they were not going to refund or exchange. Worst customer service ever. Don't ever buy a Samsung refrigerator or Appliance. They're well known to have problems especially with the ice maker.

I bought a 4 door flex refrigerator form Samsung directly. After waiting several months for delivery and the freight company kept delaying by weeks at a time, I cancelled my order and bought the same model from Designer Appliances. I got delivery a few days later. A few months later I realized a small shelf in the door was broken. I brought the shelf back to Designer Appliances who told me they would get a replacement. This never happened.

After 13 months, the refrigerator stopped making ice and the filter light came on. Replaced the filter, per the user manual needed to wait 12 hours before ice could be expected. Filtered through water as directed but no ice was made. Waited another 8 hrs still no ice. We had water but not ice. Reread the manual and couldn't figure out what was wrong so went to the internet. Learned how to reset the filter and reset it the filter light went off. After 12 hrs still no ice. Again to the internet. Next was resetting the ice maker itself. After 12 hours still no ice.

I would like to share my negative experience with Samsung, not their products, but the Company and how they handle my issue. My out of warranty refrigerator had a problem, so I called Samsung for service; they sent Home Service Network, and after checking for what was wrong with my unit, explained to me that I needed two parts replaced; the technician also told me that they could not fix it because they only service in-warranty products; and that’s where the problem lies! I paid them the diagnostic fee and called Samsung. A representative sent another company, Tekon to fix the issue. They came out twice: the first time to replace that part and unfairly had to pay the service fee again, but since the unit was not working after that repair, they came back again and told me that to fix it it would cost around $1,000, and also told me that it would make more sense to buy a new one.

I purchased my refrigerator with freezer on the bottom less than 5 years ago. I even purchased the 3 year warranty. In the first few months the fridge went out. Called for repair and found out it was in store model mode. Then it still went out. Replaced the back panel within the first year. Still didn’t work. Had to call again. Wasn’t completely wired right. Worked a few more months then out again. Needed all of my groceries replaced. They even had to buy me a small refrigerator with a freezer. Another repair company worked on it again. It worked for a few years. Had to have the back inside panel replaced. Only worked a few months. Finally had to buy a new refrigerator. The freezer still works. I tell everybody NOT to buy Samsung appliances ever again. They don’t last.

I used to buy Samsung product such as TV, Fridge, Washing machine. All product have some deficiency and I am not going to buy any Samsung products anymore. Samsung fridge was very bad. It was broken after 4 years. It has some issue with ice making, cold water.

Absolute worst customer service I've experienced with any purchase. After 9 months, ice maker stopped working and freezer not freezing. Submitted a ticket for repair under warranty and tech came out. Told me just needed to order a part and will come back in 3-5 days. Tech stopped responding and no one returned messages. Created another ticket and was told my house had been flagged for infestation of roaches. I tried to calmly explain there was a misunderstanding or someone mixed up houses. Refused to come back until we had in writing from pest control. Fine, we have active pest control service and provided in writing. Call to reschedule and they said that my unit was flagged as out of warranty due to issues caused by roach infestation.

CAVEAT EMPTOR: We purchased our refrigerator in 2021 and already both the vegetable and meat drawers, made of cheap plastic, The cost to have the drawer replaced is $157 each using Samsung's J&J Parts. We are elderly and don't even use the refrigerator at the same frequency of say a family of 4 and we aren't brutes whereby we exert a lot of force when opening and closing the plastic drawers. Also to clean underneath the interior glass that sits above the meat and vegetable drawers you have to use a screwdriver to dismantle the entire frame structure. It is a 2-man exercise. In the past refrigerators were easy to simply clean the top and bottom surfaces of the glass tops. Sadly this is a terrible and cheap product and customer service is poor with the company always trying to push you to texting. I will NEVER buy another Samsung product.

I bought a Samsung RS28A500ASR in November 2021. Today 10/3/2024 I had it hauled away. I would hear a loud motor noise. I would open the freezer or refrigerator side and the noise would stop. The refrigerator would also stop. The only solution was unplug for 5 minutes and try again. Piece of junk. Do not buy Samsung. Want to hear about my stove??

Bought a Samsung refrigerator December 2021 and is COMPLETE JUNK!! Stopped cooling and when I called Samsung the said they will not honor the warranty which states that the compressor is warranty is 5 years. Don't trust them!! Buy a Whirlpool or Frigidaire as they are AMERICAN made and you will have no trouble with them.

We bought a Samsung french door refrigerator 7 years ago. Recently we got a lot of water inside and it leaked out the refrigerator and onto the floor. Calls to samsung were to no avail. Looked on YouTube and found out that there is a known icing issue that allows ice to build up and eventually melt to water and flood the fridge. The supposed fix is to buy a small clip, take the whole fridge apart, allow to defrost and remove inner back panel to install the clip. Do not know if that will work but did it anyway. Huge project that samsung should really pay for as the defect is known and was most likely happening when new though we did not notice until now. The fridge is a piece of junk and not supported by samsung so buyer beware...

Samsung called before refrigerator delivery to review installation process and preparations, which was nice. During the call I asked if the install team would come with the water hose and hook up the water drinking and ice. The representative indicated yes. The install team arrived and removed and set the new refrigerator well, however, they started to leave without completing the installation of the water. They said they did not have hose to install.

I bought Samsung hub in 2017, it’s going the 7th year and it stop working. We called the Samsung care support center and we were scheduled an appointment. Suppose one to two days but the technician showed up after seven days. The technician put the refrigerant with dye to find if the refrigerant is leaking or it is a faulty compressor and told us to observe if the temperature goes up. The technician was from home technology solutions.

Why is Samsung putting the filter, control panel and some other large component in the top section of the fridge, impairing efficient use of upper shelf and why do all the shelves have a gap large enough for a slim size drink to fall to the shelves below. The shelves in almost all fridges meet the back of the fridge with NO large gaps. Beware of Samsung looks good on the outside but not efficient for daily use.

I bought a Samsung french door fridge with in-door water pitcher in Nov. of 2020. By 2023 the icemaker stopped working. Not frozen over, just stopped working. I tried all troubleshooting recommendations to no avail. The icemaker in my fridge is either defective OR Samsung icemakers are not built to last more than a couple years. When I called Samsung support they offered to replace the part but I would have to pay for them to send someone to install. Samsung icemakers are notorious for not working/freezing over and they don't have better support than this? I'm sorry but if your appliance doesn't last more than a couple years and you can't stand behind your product, you don't deserve my business.

NEVER BUY A SAMSUNG REFRIGERATOR. I also share similar complaints about Samsung Refrigerators. They would not honor the 10-year warranty on the compressor even after a Samsung-certified center verified it to be defective. Customer service attitude was completely unhelpful and downright nasty.

Ice maker freezes up and leaks water everywhere. Also the entire back of fridge freezes up with large sheet of ice. Water under bottom drawers will them freeze making one giant ice sheet. Samsung appliances are TRASH.

I bought a whole set of Samsung kitchen, appliance dryer, washer, microwave dishwasher and refrigerator. From day one I’ve had them for two years now since I bought my house they have been the worst. I have been trying to contact Samsung. They have not treated me very wrong. They brought somebody out one time to do my refrigerator. Ice machine does not work whatsoever. Stove light never comes on microwave light never comes on. Dryer barely dries. I have to keep it on for two hours. Truly the worst. Nobody cares. Nobody has reached out to me. I wish to God I can just throw this equipment out.

I have had my Samsung refrigerator for 10 years and have had nothing but problems with the icemaker. I've had the icemaker replaced twice & purchased 4 ice trays (they crack). Every two weeks I defrost with my hair dryer. I've done the "forced defrost" many times. Now, my icemaker quit completely. Refrigerator works fine, so I'll live with it awhile. I bought a Fridgidare countertop icemaker from Sam's Club & LOVE it. Makes ice fast and is well worth the $90 I paid. I'll never buy Samsung again.

It is known the Samsung refrigerators have issues with their ice makers. They do not stand behind rectifying the same issue. I have had an issue with my Samsung refrigerator's ice maker on 4 separate occasions. They fixed it once, but it keeps breaking and they want the consumer to pay for both parts and labor for their faulty product. Their customer service is poor, stating the refrigerator is out of warranty but the issue is never rectified properly. They want the consumer to pay a $120 consultation + parts + labor. I spent a wasted 2 hours on the phone yesterday trying to get at least the PARTS covered which they had offer to do June 2024 and then stated they couldn't do it. I am beyond frustrated that a company would offer something and then not fulfill on their offer. Samsung's customer service is not consumer friendly and they don't stand behind their product. Buyer beware. I will NEVER by a Samsung refrigerator again.

I’d give ZERO stars if I could. We are 0 for 3 Samsung appliances. One broke within the first year (washer), then our stove and fridge both broke within 5 years. The fridge was under warranty but Samsung showed their unethical practices and did everything they could to get out of it. I fought them for 2 months before finally getting a full refund, but not before threatening to sue them for breach of contract. As for the stove, we are still waiting for parts, 2 months later. Never again. Buyer Beware!

Back in February I purchased a 4 pc. set of Samsung kitchen appliances for which I was supposed to get a $300 rebate. The forms were completed and accepted. I was told I would be receiving a virtual gift/debit card. I contacted the rebate center and asked for a real/plastic card. They agreed to send one. Well 6 months later after 5x phone calls and 5x emails 10x assurances that my case was being escalated to a top priority status no gift card. Not only do I feel that I deserve my rebate today but also a substantial bonus. Samsung is playing the numbers game where they keep frustrating the consumers attempt to collect and by dragging out how long it takes until some people just give up and samsung pockets millions of promised rebate money. This is criminal and they should not get away with it.

Samsung should not make refrigerators. I live alone and my French door refrigerator is already broke after 3 years. The shelves are not made where the glass can be removed to clean drips and spills, which I believe is very unsanitary.

After just replacing a Samsung refrigerator with a new one, ice machine won't work. I assumed the other fridge, even though only 3 years old, was not working due to some rare issue. Fast forward to 2 and a half years into our new fridge. Which we paid over three thousand dollars for, we're having issues. Won't make ice. Attempting to troubleshoot with Samsung was a nightmare. I will never again buy another Samsung product!

I HOPE someone reads this before they have the same horrible experience that I have had. I have a Model # RF27T5201SG/AA Fridge and the month after the warranty expired the ice maker went out. I get it things break but the call center is in the DR. Dominican Republic not the greatest of English as you can imagine for starters. Now this is the third time I have had to schedule a tech for the same issue and the third time I have had to take off because in Samsung infinite wisdom you do not know your time window until the day of the appointment. While I work in the engineering world this is insane if I told a client you will not know until that morning what time they would call someone else. I am not at that benefit I have to deal with a Samsung Tech.

Samsung has the worst service I have ever known. Wait on hold for at least 20 minutes and then they tell you they will set up a service appointment. Do not expect the process to be fast. It is hard to understand service representatives. English clearly not the first language. Appliance products are poor quality.

Updated on 09/09/2024: I purchased a brand-new Samsung fridge, which was delivered on June 12th. By July 30th, the cooling system had already failed, and it took Samsung until August 6th to send a technician, leaving me with hundreds of dollars’ worth of spoiled food during that six-day wait. To make matters worse, the fix didn’t even last two weeks. The fridge broke down again on August 18th, and it took Samsung another eight days to get a technician out, only for them to declare the fridge defective and in need of a replacement or refund.

I would advise anyone that is thinking about a Samsung product. Do not buy it. They have low standards for their repair shops. That will make the problem worse and will not stand behind their work. They use unprofessional companies that have no clue how to repair the appliance then they try to charge you after they created another issue. Do not buy Samsung. You've been warned!

It worked well for the first year. Then it started freezing up every so often. I started taking the back off and cleaning it every six months but the freezing up problem continued. After 7 years, it can't even keep my milk cold and freezes up a month after total defrosting.

Don't buy Samsung refrigerators **** They stop working just right after the warranty ends. I have a 3 door refrigerator that I bought from Costco in March 2022. So in August 2024 it suddenly stopped cooling. Just when the 2 year warranty ended. Cost to come and diagnose was $140. Even if the issue is with sealed systems which was covered under warranty. You don't expect modern refrigerators to break down on you in just under 3 years. Worst craftsmanship, cheap parts and costly afterservice.

We have bought the Samsung refrigerator in January 2024, spend almost US$3000, which is a really expensive, but start from late of this Jun, the frozen cabinet is not work, sometimes the whole machine is also not work, there almost no service from Samsung, you calling them, there is no response at all, and after you calling the customer service for 5-6 weeks which means 30-45 days from your initial call, Samsung might give you feedback, and they just tell you the Refrigerator is running perfect, but you need daily reboot the refrigerator as a kind of Operations procedure, is it a Joke from Samsung. The first time you got the field service onsite to repair is taken almost 7 weeks, and nothing change.

I purchased a Samsung Smart Hub refrigerator with the large screen on the front. Paid over 3K for it. The refrigerator is 3 yrs old and the Ice maker stopped working. Samsung says the warranty is only 2 years on the icemaker and any repairs I have to pay for them. I do not recommend any Samsung refrigerators. Something this expensive should not be having these issues so soon.

I purchased a new Samsung fridge, French doors with the beverage center two years ago. I loved the fridge until the ice maker stopped working, then two days later the freezer stopped working. I called the reputable store where we purchased the fridge and because we did not purchase an extended warranty they gave us the name of two repair companies that do out-of-warranty work on Samsung. Both places no longer service Samsung. While waiting for a service call the fridge stopped working altogether.

Terrible customer service and terrible warranty. Poor product quality that breaks fast. Will not be buying anymore Samsung appliance again after experiencing how poor quality poetics Samsung produces. Both my stove and my freezer have problems and Samsung will not repair without hefty fee.

Bought a home with a Samsung 2 door 2 drawer fridge and within a few months started not maintaining temperature in the freezer. I had Samsung, Sears and another independent repair person to look at it. Sears had me order over 600.00 in parts and did not fix problem .. Samsung tech came and said the 600.00 I spent with Sears was a waste and he will be back to replace a fan in 2 days .. Came back in 2 days, replaced the fan and did not fix problem … Tried to get Samsung to help with a replacement and they denied a replacement due to it being out of the warranty period. Bad business in my opinion. Ended up junking a 2300.00 fridge and buying a thousand dollar whirlpool and it is awesome!

I purchased a Samsung refrigerator in December 2023. By June of 2024 the second ice maker had quit working. I was first in a chat room with a representative who told me I needed a new filter. Said that would fix the problem. Ordered filters from Samsung $100 for 3), replaced the filter only to have my kitchen flood in the middle of the night. Back to chat and several hours on the phone requesting a repairman. After about a week and a half they finally said “I think you need a repairman” well duh! The 2nd repairman they sent out told me the unit was dead and couldn’t be repaired. Back to the phone, finally told they would do an exchange and it would take 7-14 days. 3 weeks later and I’m still waiting. Will never buy Samsung again.

I feel very disappointed with Samsung service. We purchased a Samsung refrigerator in the end of 2018. It worked fine for the first 3 years and then the problems started. The fridge and freezer are both not working. I called Samsung for a claim to repair. Cause, my warranty is expired of course I’ll paid for the diagnosed. But when I called they just don’t want to be a responsibility just taking me around. When you have a problem with your product they always find a way to deny the warranty. DO NOT PURCHASE SAMSUNG REFRIGERATOR.

We bought a Samsung refrigerator and we couldn't get it through our doors, so we removed the doors, no problem, we got it into the house and it doesn't work, after arguing with Samsung about we just bought it and they said it's an older model, we just bought it brand new from the store. So #1 issue they don't like to follow their own warranty. #2 the technician came out and said a single wire was broken and it was done when the doors were removed, we did not break any wire, now they won't cover it to be fixed and the guy said 300.00 to fix it. I will never buy another samsung as long as I live.

Freezer broke after 1st week, technician came out and made issue worse, now the fridge & freezer aren't working properly. Company says I'll probably be waiting another 3 weeks to get the problem fixed, fingers crossed they fix it but I don't have much confidence they will fix it.

We were lucky to have purchased an extended warranty. The first was through Samsung. Their techs were so bad, my wife insisted I be home when they were needed. So, we changes to Sears. Good techs from Sears. Have had seven (7) ice makers and had cooling fans go bad three (3) times. We will be replacing the Samsung.

I bought a Samsung fridge and it only lasted 2 years and paid over 2 thousand dollars for it. The compressor went out and they wouldn't even make good on it at all after talking to them a couple of different times because 1 time they said they were going to sent someone out to check it then they couldn't find a service guy so nothing they could do and I was stuck. I wouldn't even give them 1 star. They are terrible. They make junk and then we're stuck with it.

Worst Refrigerator on the Market. I bought the Rf28r6241s in 2019 because of the capacity and belief in their TV's. Tv's are fine but their Refrigerator is Trash. I am now on my third (3) Circut Board and about at the End of my 3 year Lowes Protection PLan. I lost over $500 of Food (frozen and not) but they only give $300 Reimbursement. I have 4 kids (2) babies. Will this happen again?? Most likely. How to protect myself from future Control Panel issues?? They want to Sell me another Plan Policy. I believe I have a Lemon. Only way to resolve this is Court Action.

The 3 door Samsung French Door Refrigerator ice maker has broken down for the 2nd time, after having been replaced within the last 4 years. It seems, that it continuously tend to freeze up with no ice made at all. But the ice maker is completely covered up with ice making unable to produce ice for the home use. Would not recommend purchasing this Refrigerator.

Do not buy Samsung appliances. My Samsung frig icemaker and stove oven does not work after two years. Had GE for 8 years before that and had no problem. What a mistake I made. Hard to get repair, and must pay before tech is sent. Still awaiting tech after initial payments.

Samsung needs to stick with electronics! I bought all my appliances from them. My dryer a year and half later it didn’t work. Now 3 years later I am struggling with my fridge model RF263BEAESR/AA. I guess I need to buy a heating kit and get that installed 450$ later. Samsung knows that it must have this to properly function but does not install them. Do NOT buy appliances from Samsung. Save your money and go elsewhere.

We have a new Samsung Fridge that came with our new built home. I excitingly filled it with food for an upcoming event. The fridge stopped working yesterday. Our service call date is almost two weeks away. I am so heartbroken and disappointed that my food will spoil and the fridge repair is still two weeks away. Never again will I ever buy a Samsung product.

This fridge is fine, overall. I’ve had it for 5 years. But I’ve had to get the ice maker replaced 4 times and it still doesn’t work right. It drips water every time I get ice and the ice is often slushy. The repair person says half of what they do is replace those and other Samsung parts. I do not recommend.

I’m on my 2nd ice maker and still having problems with entire fridge. 1). It’s making ice but water is dripping causing the ice to chunk up and not dispense. 2). Also water is accumulating under the big pantry tray and freezing (don’t know where it’s coming from). 3). The drinking water comes out cold sometimes, other times it’s room temp. 4). I’ve lost food because the temp controls said one thing only to discover all my food had thawed and ruin.

We bought our Samsung refrigerator in April 2022. After 1 day, the ice maker failed to function. It was replaced by the technician who said that samsung refrigerators are having issues with the ice maker. The ice maker is now not making ice and samsung does not warrant it and denied my warranty claim. Inasmuch as a class action is ongoing re this issue, I advise everyone to avoid buying samsung refrigerators.

Why do I need three ices trays? I don’t. What I need is more shelves. The actual refrigerator is too small with tiny shelves. My previous refrigerator broke down after 15 years of uninterrupted service. Our new Samsung can’t compare. It’s cheap with its tin foil doors and whoever thought of putting the freezer at the very bottom where you have to bend over all the time if you want to get anything out of it. It’s a smart refrigerator. Just what I need. I never use this feature. What do I need the internet for? Just something else to break and give hackers something else to play with. Useless. Will never recommend and never buy another product from this manufacturer again. Buyer beware.

3 of 5 refrigerator door bin bottoms broke completely through and no longer usable. Purchased extended warranty insurance and Samsung refused to replace. These were clearly damaged in in shipping or the polycarbonate did not cure appropriately after injection mold. Poor quality and customer service. I will not purchase another Samsung product. Experience with the overseas customer service reps was frustrating. Lack ability to communicate effectively in English.

I think Samsung should stick to making TVs and other electronics and not refrigerators. I had purchased the RFG298AA because of the dual ice maker and twin cooling system. It wasn't too many years later that water started showing up inside under the deli/pantry drawer. After tearing the back apart inside, I saw a rusted out tray that was meant to catch moisture and divert to a bottom outside tray where it should evaporate from the fan. My fix lasted another 5 years and now it is so bad that water is pouring out the door into the floor. Other Samsung owners have had that same problem.

The most unprofessional untrained customer service ever. I advise anyone to think carefully before you buy a Samsung fridge. Again it's the most bad experience ever, I spent 3 hours over phone waiting without any response.

I have a french door fridge. The ice maker is on the door and shoots out ice particles all over when a few ice cubes do come out. I have tried resetting, checked for pressure, checked for icing up and all were fine. I spent over an hour with customer service, which was useless.

I bought a refrigerator from Lowe's 14 months ago and it stopped working. I called Samsung. Supposedly they're sending someone a technician out. Still waiting. I paid $1,650 for the refrigerator. Thinking if I bought something new it would last 10 to 15 years.

I purchased a Samsung Flex door refrigerator thinking that the ingenuity of the design and cost would make it a quality product. Unfortunately this is not the case as I have had problems with the ice maker starting in year three. Maybe I just did not notice before that. The water works sporadically. It’s like a game. Am I going to get water this time or not. Also have had water under crisper drawers, water under flex deli forth drawer and consistent temps. When it says 36 on outside controls, put temp measure inside and said 47! I am amazed by all the complaints and self fix videos online and this company has not been made accountable. It is hard enough on consumers to buy quality products and when no one is making them responsible for their products it is just plain frustrating.

Ice maker quit in 8 months. Fan contacts went out and are not made to replace, meaning buy new fridge, not Samsung this time. Complete junk. Stay away. Never will I waste my time and money with Samsung.

I bought a Samsung 4 French door refrigerator seven (7) years ago. I registered the product at the time. Fast forward to 2024, the freezer section quits working. The refrigerator section keeps working. I contact Samsung to repair the unit, under the premise the compressor is under warranty (these units have a 10-year warranty) and I would pay the labor costs. Samsung replied that they indeed cover the parts; but that I needed to provide them with a copy of the receipt, which I no longer had.

Absolutely terrible. Purchased a fridge less than 2 years ago and it stopped working. Lose groceries, breast milk which you cannot put a price on, and a ton of money repairing because they refused to take any accountability. Their third service provider was sent out and before they even provided a diagnosis (but right after charging $160 for that diagnosis), had already communicated that we would need to spend an extra $300 to fix the problem. Again, a tech had not even stepped into my home before making this assessment. There is a currently a class action lawsuit against Samsung refrigerators. I will be spreading the word anywhere I can with my platform to make sure this business pays for their horrible customer services.

THIS “COMPANY“ IS A TOTAL DISASTER!!! 100% SCAM! Bad, very bad products and customer service! Then the ice maker at the refrigerator stop working after 2 months. They said to customers from the be: there is nothing to do. Now the freezer stop working, we disconnected and now show and error with the number 40 and letter C. Customer service said disconnect the appliance and connect again after 20 minutes. Well …after 20 minutes the appliance was connected and is showing the same thing again.

Reading the reviews now and I guess I was actually halfway lucky! I have never had a problem with the ice maker! Lol anyways though, I bought the Samsung French door fridge with the bottom drawer freezer in 2019. The freezer/ice maker still work perfectly fine but the fridge will no longer get colder than 58 degrees. I took the back off and cleaned the coils with a coil brush. They weren’t bad. Still 58 degrees. I only had a limited warranty and with the problems I’m seeing in these other reviews I’d rather not pay out of pocket for an expensive repair that may or may not ever fix the issue. I really thought such an expensive fridge would last longer than 5 years but it’s garbage now. Lesson learned, read the reviews first and Samsung is a trash company!

Three of my friends and I all purchased Samsung appliances within the last 4 years. Not one of the refrigerators works correctly…the ice maker will work intermittently but mostly does not work at all. The temperatures are off freezing everything in the fridge, including produce no matter how many times it is adjusted. One of us bought a Samsung oven and the oven stopped lighting 2.5 years after being bought. It heats unevenly. Everyone, stay away from Samsung appliances!

We purchased our Samsung refrigerator about 10 years ago. We have 2 ice makers in it. Top and bottom. You would think one of them would work, but No we can’t use either. So we tried to get someone here to fix it. No, no one will work on Samsung and Samsung does not have any repairmen in our area. We did get someone here a few years back. He said there is a pinhole leak that caused it to freeze up constantly.

We bought the 25 cu ft Samsung French Door, with 2 drawers at Lowe's in Oct. 2016. It was Model RF25HMEDBSR. At first, it worked great, but less than two years later, in February, 2018, it started making a rattling noise. This turned out to be a frozen fan blade, and the sensor temp and panel were replaced. Then in Aug. 2021, the ice maker just quit, and it was replaced. Thankfully, we purchased the five-year extended warranty, and these two services were covered. BUT, then in July, 2023, the not quite two-year-old ice maker, quit and now, we have an 8-year-old refrigerator, out of warranty and the ice maker is still not working properly. Either the ice maker just stops making ice, or the ice melts and I have to keep mopping up water that drips onto the interior door shelves.

Worst Refrigerator we have ever owned. Ice maker is slow and the cubes are more like chips. Design of the water dispenser is terrible and difficult to clean. The freezer drawer Is weak and easily breaks. The track on the drawers is cheap and plastic. For a refrigerator that was almost five thousand dollars, It is clearly junk. The only positive is it looks pretty when it's brand new. Once you plug it in you will start to deal with one negative after another.

Updated on 7/23/2024: On this kind of weather temp and I have no Fridge. My 1yr and 8 mos Samsung bespoke fridge stop working for no clue of what's going on. We're out of warranty so I called a repair affiliated tech from Samsung. First I paid labor. Problem still reoccurred. Second labor again same problem again occur. I told samsung you gave me a broken and unrepairable fridge. Then they forced me to change the compressor when the tech said that is not a problem. The cost of the labor for changing the compressor almost 700$ I believed almost same price pf the compressor and I need to buy valve, dryer and even written in the report not guarantee if it will fix. What's the point of wasting money and you're not giving me assurance? How many times would I will call service for this fridge. I chose this fridge thou it's pricey because of the quality. That's what I thought but No. Frustration and disAppointing. No TO SAMsUnG AGaIn.

We bought our Samsung refrigerator in 2017 and have had nothing but problems with it. The ice machine froze up now twice. The sound has quit working as of 2022. Samsung's attempt to fix the problem is not working and we are constantly having to call back and tell them the fix has failed.

This is the worst refrigerator I’ve ever had! The picture that fills inside the refrigerator constantly leaks. I’ve had it replaced and it still leaks. To remove the shelf where the vegetable drawers are located is almost impossible. When you’re trying to clean it, the clips break almost every time. The vegetable drawers also have an inherent flaw, where moisture and debris gets inside of the handles where the drawers are. And to clean them, you have to forcefully take them apart and hope you don’t break them in the process. The Samsung how to’s are garbage, as is their customer service. I had to use YouTube in order to figure out how to “take apart” the refrigerator in order to clean it.

I bought a Samsung Showcase 28 Cu. Ft French Door refrigerator in 2019. With the warranty I paid over $3000 for this fridge. Now, the freezer has stopped working. I paid for one of their service technicians to come out and diagnose the issue. He said the issue is due to a Freon leak and he does not know where exactly the leak is coming from. He would have to tear down the entire fridge to find the leak. This would cost up to a thousand dollars to fix and there was no guarantee that it would even be fixed. This cost is non-refundable.

I wish I could do less than 1 star. I don't know why I didn't learn from the first one but two refrigerators out in less than 2 years.... All appliances from Samsung have a short lifespan... Please refrain from buying there appliances if you want something to last and work correctly and their customer service...that I can write a book on what not to do... Talked to someone in the DR that tried to sell me another fridge!!!!

Thinking about buying a Samsung fridge? RUN, Don't walk AWAY!!! Their products suck, especially the ice maker portion. READ THE REVIEWS!!! There's hundreds of thousands complaints and their warranties and customer service SUCKS.

My brother bought a Samsung fridge in my mom's name, from LULU on March 15, 2024 @ Rs. 43,500.(363 ltrs twin cooling). At the time of purchase, they told that it has 20 years of warranty & guarantee. From May 24th, it is not working. So we called the staff at lulu and they told they will register the complaint. The service person came yesterday and inspected. He reported the board is defect, which means manufacturing defect. So we asked the concerned lulu manager for a replacement since it has been only two months. But the lulu electronics section manager told fridge cannot be replaced and he will just repair the board. I called Samsung toll free number and registered another complaint. They are also telling they can't replace fridge as it is board complaint, Not compressor. Think before you buy samsung refrigerator.

Our Samsung refrigerator freezer is 2.5 years old and the ice maker has been replaced and now the finger print resistant film is coming off the freezer door. Since it’s over a year old it’s not covered by warranty and tech said I will get nowhere trying to file a claim with Samsung.

If there was a less than one star that is what I would give Samsung Appliances. We purchased Fridge, Stove Washer and Dryer. The Fridge was the first problem. Crispers froze from the freezer on the bottom. Luckily my husband is handy and was able to get a part that Samsung left off and take it apart and fix that. Then the oven took forever to heat up. We replaced it now with a Frigidaire which heats in 5 minutes. Do not waste your money. They need to stick to radios….

I purchased a Samsung side by side refrigerator from Home Depot in November, 2016. My previous refrigerator I moved to the garage since it did not match my new kitchen. A few years after owning it the ice maker stopped working. I defrosted the entire refrigerator and pulled it away from the wall to allow better air flow. I also did not load freezer with much food so it worked. Then a few weeks ago it stopped working completely. I troubleshooted with Samsung who then said it needed repair. It was probably a failed due to the symptoms it manifested. The repair would be almost $500.00 if this were the case.

We have all Samsung appliances in our home and they are approximately 5 years old. 1st the refrigerator is the biggest piece of crap that I've ever owned between being on our 3rd ice maker and the flex drawer not working. Got ripped off for paying $3600 plus for it. Now on to the drop in range have had to replace a convention fan and now the main board is starting to fail with the oven overheating to the point of out of nowhere burning the food. Dishwasher now has a bad bearing and squeals the whole time it runs. Buyer beware. We have 16k worth of their products and they are all crap.

We have the 4-door smart refrigerator. Anyone who purchases this refrigerator should be fluent in the Urdu language. If not fluent, be adept at understanding heavily accented English. Secondly, read very carefully the “lemon clause” in the manufacturer warranty. There are abundant design flaws and quality of construction issues with this refrigerator. Let’s start with the fact that it takes four hands (trust me) to get ice into a cup. You will need to put your cup down then use both hands the open the fridge, pull the drawer, retrieve the scoop and retrieve the ice. Then you need to get the ice into the cup and later pick up the cubes that fell on the floor. No big deal, right? The icemaker is prone to leaks and will turn the ice bin into a frozen block of ice. To get ice, you’ll need to take a time machine to 1965 and buy an ice pick. After repeated service calls for the same problem, you will be eligible for a full refund or replacement, but you need to ASK for it.

Samsung TVs and phones are terrific, BUT NOT the refrigerator we bought in 2018. I will never buy another one. The ventilation air intake and fan are located at the very bottom of the unit, and it collects enough floor debris over time to suffocate the refrigerator's cooling capacity. Who knew? Simply placing the intake higher up the rear of the unit would've prevented the failure of our $800+ unit. And, of course, just after the combined manufacturer and additional 2-year seller's warranty period expired. Now it's time for a $1000 replacement. Samsung should stick to TVs and phones and stop trying to compete in the kitchen appliance market.

We purchased a Samsung French door refrigerator Model RF 263BEAEFG and have had the ice maker replaced 3 times. Now we have an issue with cooling temperatures in the refrigerator which is unsafe and have freezing on the inside back wall. We just had a repair which replaced the defrost heater, heater sensor and the fan. This totaled an addition $572.00 out of pocket. The inside temperature of the refrigerator went up to 55 degrees prior to the repairs!! This is unsafe and could result in food contamination and seriously affect our health! Samsung will replace the ice maker, due to a class action lawsuit, but does not intend to reimburse us for these additional repairs. They do not stand behind their products! Our refrigerator is barely 6 yrs old! We are asking a refund on this refrigerator!

We bought the Samsung rs74t5f01b4 in March 2021. It cost around rs 1,55,000 at the time and was the third most expensive fridge avaialbe. We stay abroad and rarely use this as we visit once every 3 months - we also bought state of the art Sony TV, washing machine and a dishwasher which are all handled more frequently at the same time. Now all the other appliances are fine. The expensive Samsung fridge has developed an unexplained crack in the freezer wall which, apparently, cannot be repaired.

We got a fridge and it's 2 months old, it's already broken and rather than replacing it they are trying a complicated repair. This is unacceptable. They do not care about you, just your money. I would recommend you stay away.

I purchased my refrigerator in June 2023. It’s an attractive appliance and I like the internet features, etc. However, the ice maker goes bananas ejecting ice to the floor. Sometimes I wake up early in the morning and there’s a pool of water on the floor. That’s not to mention you have to have a Ph. D just to dismantle and clean the shelves. It is very time consuming and tedious. This was the first time I’ve ever purchased a Samsung appliance but I will not be buying another one.

I have a French door refrigerator with a bottom drawer freezer. It is 3 years old. It broke 3 days ago. Current interior temperature of both freezer and refrigerator is 68°f. Samsung outsourced the repair service to local companies who aren't available to diagnose it for another 4 days (it's the compressor, in case anyone is wondering). $800 of food will be wasted by then. There was a time when a local repair guy would be out the same day to fix an appliance because that was best for the customer. Today, the manufacturers only care about hitting that trillion dollar in profit goal before anyone else. So, throw out the food and wait 3 months or more to be reimbursed by Samsung, because, hey, it's only money, right?

Within the first year the ice maker went out. And one of the door compartment baskets just dropped to the floor. Since then 2 more of those baskets have broke. They are not cheap! We had our old frig for 15 years and never had a door cubby break

Stay away from Samsung refrigerator. By far they are the worst on the market. I have the French door it looks Fancy but does not work. First the ice maker stopped finally the replace it the water stop when the ice box gets full, we have to dump the ice to get water filter. The temp shows 34 inside, but the food is spoil after a day or two. All our food spoil by the second or third day, fungus start build on the vegetable. I did call Samsung, they came, they did not do anything. They say nothing wrong just change the small fan that run in the back it ices all the time and stop spending and circulating the cold air. It is too small to run a big unit and ice all the time. We replaced at least six time. It is a useless brand. Stay away and save your family for getting sick like mine. NONE OF OUR GOVERNMENT DOING ANY THING ABOUT THEM, IF IT WAS AN AMERICAN COMPANY I WILL BE GETTING REPLACEMENT AND A LAWSUIT BE AGAINST THEM.

I purchased a Samsung Refrigerator on 12/2021, six month later the ice machine stopped working. Under warranty, they came out, and replaced the ice maker. Now 04/24 the ice maker stopped working again. Samsung stated no warranty. This will be the last time I purchase a Samsung Refrigerator or product after spending $3,000 thousand dollars on a refrigerator, and the ice maker keeps breaking, and they do not take any responsibility.

I purchased the 4 - Door Flex Refrigerator with Beverage Center and Dual Ice Maker and it did not cool properly in any of the compartments, never made ice, and did not cool my food. The refrigerator never got below 57 degrees and nothing would freeze. It took a week for Samsung to schedule a Service Tech, who was scheduled to arrive between 6 -7 p.m. on a Friday night - he never showed up. Costco replaced the unit which took over two weeks due to a Samsung inventory problem. I suspect the thermostats were defective. The replacement unit is OK so far, but Samsung did nothing to compensate damages, lost food, or all the time wasted due to their defective product.

Horrible experience with Samsung fridge and customer service. Fridge was purchased 3 years ago for $2800. It got broken but to change a compressor under 10 year warranty appeared to be a costly process, which made it obvious that it will be cheaper and less time-consuming to buy a new fridge.

Samsung refrigerator is nice in detail but horrible in space. The inside doesn't allow proper space for a family of 4. The only way to fit anything taller than a jar is to lift half the shelf space up to accommodate, this however eliminates a good portion of where you'd normally store smaller items. The whole inside could use a redesign

New Samsung fridge 2 months old and gas leaked out so no cooling…lost $400 in food, Samsung didn’t care no refund, Samsung also deemed not repairable and only option was to replace with same fridge but would take weeks…don’t want same fridge just a credit or refund…nope I have to wait for the same fridge to be delivered even if come from across country…tough luck. Will never buy Samsung again.

Samsung French Door Model RF28R7201SR/AA Refrigerator Review. First I would like to say that we had several Samsung refrigerator/freezer before. We liked the old unit because we liked several features including:

I purchased my house three years ago and I bought a new Samsung refrigerator from Nebraska Furniture Mart, and in a little over a year had to replace the icemaker already costing me $500 from a company that Samsung sent out to me and now here we are another year later and the icemaker is not working again. Would not recommend this product to anyone. I wish I could come to the corporate office and stand this refrigerator outside the door. You spent thousands of dollars on a product that is defective in a little over a year.

My wife and I just purchased a new home late November, and purchased a BRAND NEW SAMSUNG refrigerator in December and 3 months later March to exact the FREEZER lost All it Freon and our food went bad. The inside temperature got as high as 51° degrees. I had to purchase Ice from stores to keep what I could possibly keep cool. They are supposed to refund the money for the refrigerator and as for the food we lost tallies up to roughly $450 and the MAX Refund is $200. Please take Great advice and DO NOT PURCHASE ANY SAMSUNG REFRIGERATOR PRODUCTS 31 or 32cc especially!!!

Every week at least once the ice maker needs to be defrosted. The hub worked for a short time and then quit. This refrigerator is good for one thing only - it will take you from a great mood to an anger rage in 3.5 seconds. The only people who should buy this are people who need to be beyond angry. I hate this thing and would replace it with a minifridge in a heartbeat. It sucks.

Buyer beware! Don’t buy Samsung appliances, unless you are getting a fridge with no ice maker maybe. Our ice maker stopped working after a few months, had them install “their” repair kit to it, which lasted about six months and started freezing up again. Our Samsung dryer totally fell apart after 6 years with three different repair calls. Samsung should stick to TVs because they know nothing about appliances.

I have a Samsung RB195ABBP refrigerator in my home. From searching online, it looks like the model is from 2008. Since moving into the home a few years ago I've had major problems with the fridge. First, it was leaking water in the inside of the refrigerator, which was collecting in the bins as well as leaking on the floor underneath. I had to have the whole inside back panel replaced because it was frozen. I also have ice build-up in the freezer and sometimes inside the fridge. Now for quite some time, it's been beeping and the freezer temperature on the display keeps changing on its own. The buttons on the display do nothing when pressed. Now I have to have a repair person come out once again. DO NOT BUY A SAMSUNG.

I purchased 22 cu. ft. Family Hub™ Counter Depth 4-Door French Door Refrigerator in Stainless Steel Model #:RF23M8570SR/AA. This fridge was fine for a few months before the infamous ice maker issue started. The inside of the ice maker would freeze up and constantly would jam up the ice. I would have to thaw out the ice maker with a blow dryer or chisel it out with a butter knife. Samsung is a terrible company that doesn't want to fix this issue. I gave up and ended up buying a separate ice maker. That is why they were sued for this very issue. I can't wait till the class action suit buries them. I will never buy another Samsung product again, not even their phones.

Our refrigerator is 3 and a half years old. We have just replaced the ice maker for the second time at a cost of $560. There are only 2 people in our household so there isn't heavy usage. I will never buy another appliance from Samsung and recommend to others to look at other brands.

Samsung refrigerator are very spacious and looks good outside but they are junk due to the fact that few months after buying our Samsung refrigerator the ice maker started messing up. We have had numerous people from their contracted people came in to our house to fix it which would work within a month or so and then it will start giving us a problem again. Their customer service is so bad that most of the time you are not talking to a human and when you get transferred to a human they will keep passing you to one representative to the other. Do not buy their refrigerator as they are cheaply done.

Samsung is worst!! We bought a home that has brand new refrigerator. It didn’t even make it into second week. Just broke by itself. At first it stopped making ice then it stopped cooling. Can’t get anyone to fix it. Their technicians are the worst.

Samsung refrigerator. Do you like crushed ice with your cubes? Do you like cubes in your crushed ice? Do you want your icemaker to stop working when the refrigerator is 2-1/2 years old? Then you will love a Samsung.

Samsung appliances look nice, they really do. Bought a fridge, dishwasher and stove at the same time. The samsung dishwasher needed to replaced in the first month 'cause the harness wasn't working and in the first seven weeks my french door refrigerator needs a new compressor.

Whatever you do, NEVER buy a Samsung appliance. Refrigerator has issue after issue. Have to fight tooth and nail to get warranty service. Ice maker went bad. Compressor went bad. Service is the worst I have ever experienced.

There's not enough space in this post to say how disgusting Samsung customer service is. The fridge (brand new) Nov 2023, never cooled, 2 months in stopped working completely, we called. 7 days for them to send repair man, he came, ordered new compressor, waited another week, came back, once inside the fridge to replace compressor said the fridge was damaged beyond repair, they notified Samsung, we did also, they tried to exchange it, we said no we couldn't wait 4 more weeks for a fridge, requested a refund. They agreed, we sent receipts per their request, this was Jan 29, today is march 10th, no refund.

Our 3 month old brand new fridge died. After a month of no fridge they will not repair or replace item still. They are offering a reduced amount of the cost of a replacement unit. We have lost all our food and have had no place to keep food for a month and we will now have to wait up to another 30 days to get less money than it takes to replace and we have to pay to get rid of their garbage. How is this fair?

Bought the refrigerator in November 2023. Broke down in February 2024 Samsung. They offer to send someone to look at the refrigerator. When the repairman came, he realized the antifreeze of the fridge was leaking. Then he called Samsung because the refrigerator also had a crack in the back. Samsung offered to replace my refrigerator and it’s been over two weeks and I’m still waiting. Call Samsung about five times and still they have no answer for me. This is frustrating and I’m struggling because all my food went bad, and also and also now I have to be buying food because my fridge doesn’t work. Today I called and spoke to customer service expecting to get an answer. The only thing I got is that they’ll get back to me when they figure out what date I’m supposed to be receiving my new fridge. This is really bad quality product and also terrible customer service. This is the last time, I will be buying from Samsung.

Bought a 28cu french door refrigerator less than 3 years ago. From first few months we have problem with it. Now the Water dispenser which is combine with ice maker stopped working. Samsung technician said it needs left door. Samsung declined to replace it. I will not recommend buying any Samsung products.

I am trying to make everyone aware of the Samsung problems with the refrigerator. In less than 2 months I had no cooling in the freezer or refrigerator areas. When I called for repair they made me go thru checking to see if the doors and drawers were shut, check lights to make sure it was getting electricity, turn off the breaker, wait 5 minutes, turn back on the breaker, reset temperatures, then if in SIX HOURS I still had a problem call the number that was texted to me. That number was out of order. I had to start all over with the trouble call. I finally got a ticket number, and someone would call me with a date for repair. They called and advised that it would be a week and a half before a repairman could be sent. I told them that was not satisfactory, but accepted the situation.

In 5/2020 I bought a Samsung 4 door flex from Costco. Second year Ice/Water maker stopped working. Then this year about a month ago I called Samsung because the unit stopped freezing and getting cold. They sent out a tech through Service Quick and I paid 140 dollars to diagnose it. Said compressor. After going back and forth with samsung about being under warranty I got them to agree that they were reponsible for repair. Tech came out a week later worked half hour and left. Never got cold. Called Samsung back, said they would send tech out and have to pay another 140.

After calling Samsung and defrosting my door, icemaker and wiping up water and frozen ice all the time underneath the bottom drawer then Samsung doesn’t wanna do anything about it except send me to a technician that I have to pay more money for someone or something I already know is wrong And they know what’s wrong but I have to spend money to fix something myself after spending thousands of dollars for something that don’t last two years…. Do not buy anything from Samsung. Make this company go broke!!!

Replace fan in freezer, compressor, coils went bad within 13 months. Samson would only pay for parts. Forced to pay labor $650. Ended up buying a new fridge. Do not buy anything Samsung. Poor quality. Junk! They do not stand by their product. They know it's junk. It is my opinion this company is scamming the public and should be sued in a class action lawsuit. I lost over $1,650 for a junk fridge, including hundreds of dollars of frozen foods lost all in the trash.

I recently made the regrettable decision to purchase a Samsung refrigerator, and it has been nothing short of a nightmare. The primary culprit behind my dissatisfaction is the ice maker, which seems to have a mind of its own always frozen and never works. This was the main reason I bought it to, have an ice dispenser. From day one, the ice maker has been nothing but trouble and only worked for a few weeks. The worst part is that the refrigerator inside somehow has water and ice making their way under the drawer, turning what should be a convenient feature into a constant source of frustration. The water under the drawer has become a breeding ground for mold, and no matter how many times I clean it, the problem persists. It's as if the engineers at Samsung forgot to test their product in a real-life setting, leaving me to deal with the consequences of their oversight.

Samsung has a terrible warranty. We've had food spoilage due to a faulty part on our refrigerator. We bought this new about 11 months ago. We tried to make a claim and went through all the proper channels, but we couldn't get Samsung to respond, until finally after much effort we were able to talk with the support team. The support team then didn't return our calls after repeated attempts, we got a reference number and they supposedly were checking into the problem. They again, didn't get back to us even after that.