Samsung Refrigerator Reviews

Samsung should not make refrigerators. I live alone and my French door refrigerator is already broke after 3 years. The shelves are not made where the glass can be removed to clean drips and spills, which I believe is very unsanitary.

After just replacing a Samsung refrigerator with a new one, ice machine won't work. I assumed the other fridge, even though only 3 years old, was not working due to some rare issue. Fast forward to 2 and a half years into our new fridge. Which we paid over three thousand dollars for, we're having issues. Won't make ice. Attempting to troubleshoot with Samsung was a nightmare. I will never again buy another Samsung product!

I HOPE someone reads this before they have the same horrible experience that I have had. I have a Model # RF27T5201SG/AA Fridge and the month after the warranty expired the ice maker went out. I get it things break but the call center is in the DR. Dominican Republic not the greatest of English as you can imagine for starters. Now this is the third time I have had to schedule a tech for the same issue and the third time I have had to take off because in Samsung infinite wisdom you do not know your time window until the day of the appointment. While I work in the engineering world this is insane if I told a client you will not know until that morning what time they would call someone else. I am not at that benefit I have to deal with a Samsung Tech.

Samsung has the worst service I have ever known. Wait on hold for at least 20 minutes and then they tell you they will set up a service appointment. Do not expect the process to be fast. It is hard to understand service representatives. English clearly not the first language. Appliance products are poor quality.

Updated on 09/09/2024: I purchased a brand-new Samsung fridge, which was delivered on June 12th. By July 30th, the cooling system had already failed, and it took Samsung until August 6th to send a technician, leaving me with hundreds of dollars’ worth of spoiled food during that six-day wait. To make matters worse, the fix didn’t even last two weeks. The fridge broke down again on August 18th, and it took Samsung another eight days to get a technician out, only for them to declare the fridge defective and in need of a replacement or refund.

I would advise anyone that is thinking about a Samsung product. Do not buy it. They have low standards for their repair shops. That will make the problem worse and will not stand behind their work. They use unprofessional companies that have no clue how to repair the appliance then they try to charge you after they created another issue. Do not buy Samsung. You've been warned!

It worked well for the first year. Then it started freezing up every so often. I started taking the back off and cleaning it every six months but the freezing up problem continued. After 7 years, it can't even keep my milk cold and freezes up a month after total defrosting.

Don't buy Samsung refrigerators **** They stop working just right after the warranty ends. I have a 3 door refrigerator that I bought from Costco in March 2022. So in August 2024 it suddenly stopped cooling. Just when the 2 year warranty ended. Cost to come and diagnose was $140. Even if the issue is with sealed systems which was covered under warranty. You don't expect modern refrigerators to break down on you in just under 3 years. Worst craftsmanship, cheap parts and costly afterservice.

We have bought the Samsung refrigerator in January 2024, spend almost US$3000, which is a really expensive, but start from late of this Jun, the frozen cabinet is not work, sometimes the whole machine is also not work, there almost no service from Samsung, you calling them, there is no response at all, and after you calling the customer service for 5-6 weeks which means 30-45 days from your initial call, Samsung might give you feedback, and they just tell you the Refrigerator is running perfect, but you need daily reboot the refrigerator as a kind of Operations procedure, is it a Joke from Samsung. The first time you got the field service onsite to repair is taken almost 7 weeks, and nothing change.

I purchased a Samsung Smart Hub refrigerator with the large screen on the front. Paid over 3K for it. The refrigerator is 3 yrs old and the Ice maker stopped working. Samsung says the warranty is only 2 years on the icemaker and any repairs I have to pay for them. I do not recommend any Samsung refrigerators. Something this expensive should not be having these issues so soon.

I purchased a new Samsung fridge, French doors with the beverage center two years ago. I loved the fridge until the ice maker stopped working, then two days later the freezer stopped working. I called the reputable store where we purchased the fridge and because we did not purchase an extended warranty they gave us the name of two repair companies that do out-of-warranty work on Samsung. Both places no longer service Samsung. While waiting for a service call the fridge stopped working altogether.

Terrible customer service and terrible warranty. Poor product quality that breaks fast. Will not be buying anymore Samsung appliance again after experiencing how poor quality poetics Samsung produces. Both my stove and my freezer have problems and Samsung will not repair without hefty fee.

Bought a home with a Samsung 2 door 2 drawer fridge and within a few months started not maintaining temperature in the freezer. I had Samsung, Sears and another independent repair person to look at it. Sears had me order over 600.00 in parts and did not fix problem .. Samsung tech came and said the 600.00 I spent with Sears was a waste and he will be back to replace a fan in 2 days .. Came back in 2 days, replaced the fan and did not fix problem … Tried to get Samsung to help with a replacement and they denied a replacement due to it being out of the warranty period. Bad business in my opinion. Ended up junking a 2300.00 fridge and buying a thousand dollar whirlpool and it is awesome!

I purchased a Samsung refrigerator in December 2023. By June of 2024 the second ice maker had quit working. I was first in a chat room with a representative who told me I needed a new filter. Said that would fix the problem. Ordered filters from Samsung $100 for 3), replaced the filter only to have my kitchen flood in the middle of the night. Back to chat and several hours on the phone requesting a repairman. After about a week and a half they finally said “I think you need a repairman” well duh! The 2nd repairman they sent out told me the unit was dead and couldn’t be repaired. Back to the phone, finally told they would do an exchange and it would take 7-14 days. 3 weeks later and I’m still waiting. Will never buy Samsung again.

I feel very disappointed with Samsung service. We purchased a Samsung refrigerator in the end of 2018. It worked fine for the first 3 years and then the problems started. The fridge and freezer are both not working. I called Samsung for a claim to repair. Cause, my warranty is expired of course I’ll paid for the diagnosed. But when I called they just don’t want to be a responsibility just taking me around. When you have a problem with your product they always find a way to deny the warranty. DO NOT PURCHASE SAMSUNG REFRIGERATOR.

We bought a Samsung refrigerator and we couldn't get it through our doors, so we removed the doors, no problem, we got it into the house and it doesn't work, after arguing with Samsung about we just bought it and they said it's an older model, we just bought it brand new from the store. So #1 issue they don't like to follow their own warranty. #2 the technician came out and said a single wire was broken and it was done when the doors were removed, we did not break any wire, now they won't cover it to be fixed and the guy said 300.00 to fix it. I will never buy another samsung as long as I live.

Freezer broke after 1st week, technician came out and made issue worse, now the fridge & freezer aren't working properly. Company says I'll probably be waiting another 3 weeks to get the problem fixed, fingers crossed they fix it but I don't have much confidence they will fix it.

We were lucky to have purchased an extended warranty. The first was through Samsung. Their techs were so bad, my wife insisted I be home when they were needed. So, we changes to Sears. Good techs from Sears. Have had seven (7) ice makers and had cooling fans go bad three (3) times. We will be replacing the Samsung.

I bought a Samsung fridge and it only lasted 2 years and paid over 2 thousand dollars for it. The compressor went out and they wouldn't even make good on it at all after talking to them a couple of different times because 1 time they said they were going to sent someone out to check it then they couldn't find a service guy so nothing they could do and I was stuck. I wouldn't even give them 1 star. They are terrible. They make junk and then we're stuck with it.

Worst Refrigerator on the Market. I bought the Rf28r6241s in 2019 because of the capacity and belief in their TV's. Tv's are fine but their Refrigerator is Trash. I am now on my third (3) Circut Board and about at the End of my 3 year Lowes Protection PLan. I lost over $500 of Food (frozen and not) but they only give $300 Reimbursement. I have 4 kids (2) babies. Will this happen again?? Most likely. How to protect myself from future Control Panel issues?? They want to Sell me another Plan Policy. I believe I have a Lemon. Only way to resolve this is Court Action.

The 3 door Samsung French Door Refrigerator ice maker has broken down for the 2nd time, after having been replaced within the last 4 years. It seems, that it continuously tend to freeze up with no ice made at all. But the ice maker is completely covered up with ice making unable to produce ice for the home use. Would not recommend purchasing this Refrigerator.

Do not buy Samsung appliances. My Samsung frig icemaker and stove oven does not work after two years. Had GE for 8 years before that and had no problem. What a mistake I made. Hard to get repair, and must pay before tech is sent. Still awaiting tech after initial payments.

Samsung needs to stick with electronics! I bought all my appliances from them. My dryer a year and half later it didn’t work. Now 3 years later I am struggling with my fridge model RF263BEAESR/AA. I guess I need to buy a heating kit and get that installed 450$ later. Samsung knows that it must have this to properly function but does not install them. Do NOT buy appliances from Samsung. Save your money and go elsewhere.

We have a new Samsung Fridge that came with our new built home. I excitingly filled it with food for an upcoming event. The fridge stopped working yesterday. Our service call date is almost two weeks away. I am so heartbroken and disappointed that my food will spoil and the fridge repair is still two weeks away. Never again will I ever buy a Samsung product.

This fridge is fine, overall. I’ve had it for 5 years. But I’ve had to get the ice maker replaced 4 times and it still doesn’t work right. It drips water every time I get ice and the ice is often slushy. The repair person says half of what they do is replace those and other Samsung parts. I do not recommend.

I’m on my 2nd ice maker and still having problems with entire fridge. 1). It’s making ice but water is dripping causing the ice to chunk up and not dispense. 2). Also water is accumulating under the big pantry tray and freezing (don’t know where it’s coming from). 3). The drinking water comes out cold sometimes, other times it’s room temp. 4). I’ve lost food because the temp controls said one thing only to discover all my food had thawed and ruin.

We bought our Samsung refrigerator in April 2022. After 1 day, the ice maker failed to function. It was replaced by the technician who said that samsung refrigerators are having issues with the ice maker. The ice maker is now not making ice and samsung does not warrant it and denied my warranty claim. Inasmuch as a class action is ongoing re this issue, I advise everyone to avoid buying samsung refrigerators.

Why do I need three ices trays? I don’t. What I need is more shelves. The actual refrigerator is too small with tiny shelves. My previous refrigerator broke down after 15 years of uninterrupted service. Our new Samsung can’t compare. It’s cheap with its tin foil doors and whoever thought of putting the freezer at the very bottom where you have to bend over all the time if you want to get anything out of it. It’s a smart refrigerator. Just what I need. I never use this feature. What do I need the internet for? Just something else to break and give hackers something else to play with. Useless. Will never recommend and never buy another product from this manufacturer again. Buyer beware.

3 of 5 refrigerator door bin bottoms broke completely through and no longer usable. Purchased extended warranty insurance and Samsung refused to replace. These were clearly damaged in in shipping or the polycarbonate did not cure appropriately after injection mold. Poor quality and customer service. I will not purchase another Samsung product. Experience with the overseas customer service reps was frustrating. Lack ability to communicate effectively in English.

I think Samsung should stick to making TVs and other electronics and not refrigerators. I had purchased the RFG298AA because of the dual ice maker and twin cooling system. It wasn't too many years later that water started showing up inside under the deli/pantry drawer. After tearing the back apart inside, I saw a rusted out tray that was meant to catch moisture and divert to a bottom outside tray where it should evaporate from the fan. My fix lasted another 5 years and now it is so bad that water is pouring out the door into the floor. Other Samsung owners have had that same problem.

The most unprofessional untrained customer service ever. I advise anyone to think carefully before you buy a Samsung fridge. Again it's the most bad experience ever, I spent 3 hours over phone waiting without any response.

I have a french door fridge. The ice maker is on the door and shoots out ice particles all over when a few ice cubes do come out. I have tried resetting, checked for pressure, checked for icing up and all were fine. I spent over an hour with customer service, which was useless.

I bought a refrigerator from Lowe's 14 months ago and it stopped working. I called Samsung. Supposedly they're sending someone a technician out. Still waiting. I paid $1,650 for the refrigerator. Thinking if I bought something new it would last 10 to 15 years.

I purchased a Samsung Flex door refrigerator thinking that the ingenuity of the design and cost would make it a quality product. Unfortunately this is not the case as I have had problems with the ice maker starting in year three. Maybe I just did not notice before that. The water works sporadically. It’s like a game. Am I going to get water this time or not. Also have had water under crisper drawers, water under flex deli forth drawer and consistent temps. When it says 36 on outside controls, put temp measure inside and said 47! I am amazed by all the complaints and self fix videos online and this company has not been made accountable. It is hard enough on consumers to buy quality products and when no one is making them responsible for their products it is just plain frustrating.

Ice maker quit in 8 months. Fan contacts went out and are not made to replace, meaning buy new fridge, not Samsung this time. Complete junk. Stay away. Never will I waste my time and money with Samsung.

I bought a Samsung 4 French door refrigerator seven (7) years ago. I registered the product at the time. Fast forward to 2024, the freezer section quits working. The refrigerator section keeps working. I contact Samsung to repair the unit, under the premise the compressor is under warranty (these units have a 10-year warranty) and I would pay the labor costs. Samsung replied that they indeed cover the parts; but that I needed to provide them with a copy of the receipt, which I no longer had.

Absolutely terrible. Purchased a fridge less than 2 years ago and it stopped working. Lose groceries, breast milk which you cannot put a price on, and a ton of money repairing because they refused to take any accountability. Their third service provider was sent out and before they even provided a diagnosis (but right after charging $160 for that diagnosis), had already communicated that we would need to spend an extra $300 to fix the problem. Again, a tech had not even stepped into my home before making this assessment. There is a currently a class action lawsuit against Samsung refrigerators. I will be spreading the word anywhere I can with my platform to make sure this business pays for their horrible customer services.

THIS “COMPANY“ IS A TOTAL DISASTER!!! 100% SCAM! Bad, very bad products and customer service! Then the ice maker at the refrigerator stop working after 2 months. They said to customers from the be: there is nothing to do. Now the freezer stop working, we disconnected and now show and error with the number 40 and letter C. Customer service said disconnect the appliance and connect again after 20 minutes. Well …after 20 minutes the appliance was connected and is showing the same thing again.

Reading the reviews now and I guess I was actually halfway lucky! I have never had a problem with the ice maker! Lol anyways though, I bought the Samsung French door fridge with the bottom drawer freezer in 2019. The freezer/ice maker still work perfectly fine but the fridge will no longer get colder than 58 degrees. I took the back off and cleaned the coils with a coil brush. They weren’t bad. Still 58 degrees. I only had a limited warranty and with the problems I’m seeing in these other reviews I’d rather not pay out of pocket for an expensive repair that may or may not ever fix the issue. I really thought such an expensive fridge would last longer than 5 years but it’s garbage now. Lesson learned, read the reviews first and Samsung is a trash company!

Three of my friends and I all purchased Samsung appliances within the last 4 years. Not one of the refrigerators works correctly…the ice maker will work intermittently but mostly does not work at all. The temperatures are off freezing everything in the fridge, including produce no matter how many times it is adjusted. One of us bought a Samsung oven and the oven stopped lighting 2.5 years after being bought. It heats unevenly. Everyone, stay away from Samsung appliances!

We purchased our Samsung refrigerator about 10 years ago. We have 2 ice makers in it. Top and bottom. You would think one of them would work, but No we can’t use either. So we tried to get someone here to fix it. No, no one will work on Samsung and Samsung does not have any repairmen in our area. We did get someone here a few years back. He said there is a pinhole leak that caused it to freeze up constantly.

We bought the 25 cu ft Samsung French Door, with 2 drawers at Lowe's in Oct. 2016. It was Model RF25HMEDBSR. At first, it worked great, but less than two years later, in February, 2018, it started making a rattling noise. This turned out to be a frozen fan blade, and the sensor temp and panel were replaced. Then in Aug. 2021, the ice maker just quit, and it was replaced. Thankfully, we purchased the five-year extended warranty, and these two services were covered. BUT, then in July, 2023, the not quite two-year-old ice maker, quit and now, we have an 8-year-old refrigerator, out of warranty and the ice maker is still not working properly. Either the ice maker just stops making ice, or the ice melts and I have to keep mopping up water that drips onto the interior door shelves.

Worst Refrigerator we have ever owned. Ice maker is slow and the cubes are more like chips. Design of the water dispenser is terrible and difficult to clean. The freezer drawer Is weak and easily breaks. The track on the drawers is cheap and plastic. For a refrigerator that was almost five thousand dollars, It is clearly junk. The only positive is it looks pretty when it's brand new. Once you plug it in you will start to deal with one negative after another.

Updated on 7/23/2024: On this kind of weather temp and I have no Fridge. My 1yr and 8 mos Samsung bespoke fridge stop working for no clue of what's going on. We're out of warranty so I called a repair affiliated tech from Samsung. First I paid labor. Problem still reoccurred. Second labor again same problem again occur. I told samsung you gave me a broken and unrepairable fridge. Then they forced me to change the compressor when the tech said that is not a problem. The cost of the labor for changing the compressor almost 700$ I believed almost same price pf the compressor and I need to buy valve, dryer and even written in the report not guarantee if it will fix. What's the point of wasting money and you're not giving me assurance? How many times would I will call service for this fridge. I chose this fridge thou it's pricey because of the quality. That's what I thought but No. Frustration and disAppointing. No TO SAMsUnG AGaIn.

We bought our Samsung refrigerator in 2017 and have had nothing but problems with it. The ice machine froze up now twice. The sound has quit working as of 2022. Samsung's attempt to fix the problem is not working and we are constantly having to call back and tell them the fix has failed.

This is the worst refrigerator I’ve ever had! The picture that fills inside the refrigerator constantly leaks. I’ve had it replaced and it still leaks. To remove the shelf where the vegetable drawers are located is almost impossible. When you’re trying to clean it, the clips break almost every time. The vegetable drawers also have an inherent flaw, where moisture and debris gets inside of the handles where the drawers are. And to clean them, you have to forcefully take them apart and hope you don’t break them in the process. The Samsung how to’s are garbage, as is their customer service. I had to use YouTube in order to figure out how to “take apart” the refrigerator in order to clean it.

I bought a Samsung Showcase 28 Cu. Ft French Door refrigerator in 2019. With the warranty I paid over $3000 for this fridge. Now, the freezer has stopped working. I paid for one of their service technicians to come out and diagnose the issue. He said the issue is due to a Freon leak and he does not know where exactly the leak is coming from. He would have to tear down the entire fridge to find the leak. This would cost up to a thousand dollars to fix and there was no guarantee that it would even be fixed. This cost is non-refundable.

I wish I could do less than 1 star. I don't know why I didn't learn from the first one but two refrigerators out in less than 2 years.... All appliances from Samsung have a short lifespan... Please refrain from buying there appliances if you want something to last and work correctly and their customer service...that I can write a book on what not to do... Talked to someone in the DR that tried to sell me another fridge!!!!

Thinking about buying a Samsung fridge? RUN, Don't walk AWAY!!! Their products suck, especially the ice maker portion. READ THE REVIEWS!!! There's hundreds of thousands complaints and their warranties and customer service SUCKS.

My brother bought a Samsung fridge in my mom's name, from LULU on March 15, 2024 @ Rs. 43,500.(363 ltrs twin cooling). At the time of purchase, they told that it has 20 years of warranty & guarantee. From May 24th, it is not working. So we called the staff at lulu and they told they will register the complaint. The service person came yesterday and inspected. He reported the board is defect, which means manufacturing defect. So we asked the concerned lulu manager for a replacement since it has been only two months. But the lulu electronics section manager told fridge cannot be replaced and he will just repair the board. I called Samsung toll free number and registered another complaint. They are also telling they can't replace fridge as it is board complaint, Not compressor. Think before you buy samsung refrigerator.

Our Samsung refrigerator freezer is 2.5 years old and the ice maker has been replaced and now the finger print resistant film is coming off the freezer door. Since it’s over a year old it’s not covered by warranty and tech said I will get nowhere trying to file a claim with Samsung.

If there was a less than one star that is what I would give Samsung Appliances. We purchased Fridge, Stove Washer and Dryer. The Fridge was the first problem. Crispers froze from the freezer on the bottom. Luckily my husband is handy and was able to get a part that Samsung left off and take it apart and fix that. Then the oven took forever to heat up. We replaced it now with a Frigidaire which heats in 5 minutes. Do not waste your money. They need to stick to radios….

I purchased a Samsung side by side refrigerator from Home Depot in November, 2016. My previous refrigerator I moved to the garage since it did not match my new kitchen. A few years after owning it the ice maker stopped working. I defrosted the entire refrigerator and pulled it away from the wall to allow better air flow. I also did not load freezer with much food so it worked. Then a few weeks ago it stopped working completely. I troubleshooted with Samsung who then said it needed repair. It was probably a failed due to the symptoms it manifested. The repair would be almost $500.00 if this were the case.

We have all Samsung appliances in our home and they are approximately 5 years old. 1st the refrigerator is the biggest piece of crap that I've ever owned between being on our 3rd ice maker and the flex drawer not working. Got ripped off for paying $3600 plus for it. Now on to the drop in range have had to replace a convention fan and now the main board is starting to fail with the oven overheating to the point of out of nowhere burning the food. Dishwasher now has a bad bearing and squeals the whole time it runs. Buyer beware. We have 16k worth of their products and they are all crap.

We have the 4-door smart refrigerator. Anyone who purchases this refrigerator should be fluent in the Urdu language. If not fluent, be adept at understanding heavily accented English. Secondly, read very carefully the “lemon clause” in the manufacturer warranty. There are abundant design flaws and quality of construction issues with this refrigerator. Let’s start with the fact that it takes four hands (trust me) to get ice into a cup. You will need to put your cup down then use both hands the open the fridge, pull the drawer, retrieve the scoop and retrieve the ice. Then you need to get the ice into the cup and later pick up the cubes that fell on the floor. No big deal, right? The icemaker is prone to leaks and will turn the ice bin into a frozen block of ice. To get ice, you’ll need to take a time machine to 1965 and buy an ice pick. After repeated service calls for the same problem, you will be eligible for a full refund or replacement, but you need to ASK for it.

Samsung TVs and phones are terrific, BUT NOT the refrigerator we bought in 2018. I will never buy another one. The ventilation air intake and fan are located at the very bottom of the unit, and it collects enough floor debris over time to suffocate the refrigerator's cooling capacity. Who knew? Simply placing the intake higher up the rear of the unit would've prevented the failure of our $800+ unit. And, of course, just after the combined manufacturer and additional 2-year seller's warranty period expired. Now it's time for a $1000 replacement. Samsung should stick to TVs and phones and stop trying to compete in the kitchen appliance market.

We purchased a Samsung French door refrigerator Model RF 263BEAEFG and have had the ice maker replaced 3 times. Now we have an issue with cooling temperatures in the refrigerator which is unsafe and have freezing on the inside back wall. We just had a repair which replaced the defrost heater, heater sensor and the fan. This totaled an addition $572.00 out of pocket. The inside temperature of the refrigerator went up to 55 degrees prior to the repairs!! This is unsafe and could result in food contamination and seriously affect our health! Samsung will replace the ice maker, due to a class action lawsuit, but does not intend to reimburse us for these additional repairs. They do not stand behind their products! Our refrigerator is barely 6 yrs old! We are asking a refund on this refrigerator!

We bought the Samsung rs74t5f01b4 in March 2021. It cost around rs 1,55,000 at the time and was the third most expensive fridge avaialbe. We stay abroad and rarely use this as we visit once every 3 months - we also bought state of the art Sony TV, washing machine and a dishwasher which are all handled more frequently at the same time. Now all the other appliances are fine. The expensive Samsung fridge has developed an unexplained crack in the freezer wall which, apparently, cannot be repaired.

We got a fridge and it's 2 months old, it's already broken and rather than replacing it they are trying a complicated repair. This is unacceptable. They do not care about you, just your money. I would recommend you stay away.

I purchased my refrigerator in June 2023. It’s an attractive appliance and I like the internet features, etc. However, the ice maker goes bananas ejecting ice to the floor. Sometimes I wake up early in the morning and there’s a pool of water on the floor. That’s not to mention you have to have a Ph. D just to dismantle and clean the shelves. It is very time consuming and tedious. This was the first time I’ve ever purchased a Samsung appliance but I will not be buying another one.

I have a French door refrigerator with a bottom drawer freezer. It is 3 years old. It broke 3 days ago. Current interior temperature of both freezer and refrigerator is 68°f. Samsung outsourced the repair service to local companies who aren't available to diagnose it for another 4 days (it's the compressor, in case anyone is wondering). $800 of food will be wasted by then. There was a time when a local repair guy would be out the same day to fix an appliance because that was best for the customer. Today, the manufacturers only care about hitting that trillion dollar in profit goal before anyone else. So, throw out the food and wait 3 months or more to be reimbursed by Samsung, because, hey, it's only money, right?

Within the first year the ice maker went out. And one of the door compartment baskets just dropped to the floor. Since then 2 more of those baskets have broke. They are not cheap! We had our old frig for 15 years and never had a door cubby break

Stay away from Samsung refrigerator. By far they are the worst on the market. I have the French door it looks Fancy but does not work. First the ice maker stopped finally the replace it the water stop when the ice box gets full, we have to dump the ice to get water filter. The temp shows 34 inside, but the food is spoil after a day or two. All our food spoil by the second or third day, fungus start build on the vegetable. I did call Samsung, they came, they did not do anything. They say nothing wrong just change the small fan that run in the back it ices all the time and stop spending and circulating the cold air. It is too small to run a big unit and ice all the time. We replaced at least six time. It is a useless brand. Stay away and save your family for getting sick like mine. NONE OF OUR GOVERNMENT DOING ANY THING ABOUT THEM, IF IT WAS AN AMERICAN COMPANY I WILL BE GETTING REPLACEMENT AND A LAWSUIT BE AGAINST THEM.

I purchased a Samsung Refrigerator on 12/2021, six month later the ice machine stopped working. Under warranty, they came out, and replaced the ice maker. Now 04/24 the ice maker stopped working again. Samsung stated no warranty. This will be the last time I purchase a Samsung Refrigerator or product after spending $3,000 thousand dollars on a refrigerator, and the ice maker keeps breaking, and they do not take any responsibility.

I purchased the 4 - Door Flex Refrigerator with Beverage Center and Dual Ice Maker and it did not cool properly in any of the compartments, never made ice, and did not cool my food. The refrigerator never got below 57 degrees and nothing would freeze. It took a week for Samsung to schedule a Service Tech, who was scheduled to arrive between 6 -7 p.m. on a Friday night - he never showed up. Costco replaced the unit which took over two weeks due to a Samsung inventory problem. I suspect the thermostats were defective. The replacement unit is OK so far, but Samsung did nothing to compensate damages, lost food, or all the time wasted due to their defective product.

Horrible experience with Samsung fridge and customer service. Fridge was purchased 3 years ago for $2800. It got broken but to change a compressor under 10 year warranty appeared to be a costly process, which made it obvious that it will be cheaper and less time-consuming to buy a new fridge.

Samsung refrigerator is nice in detail but horrible in space. The inside doesn't allow proper space for a family of 4. The only way to fit anything taller than a jar is to lift half the shelf space up to accommodate, this however eliminates a good portion of where you'd normally store smaller items. The whole inside could use a redesign

New Samsung fridge 2 months old and gas leaked out so no cooling…lost $400 in food, Samsung didn’t care no refund, Samsung also deemed not repairable and only option was to replace with same fridge but would take weeks…don’t want same fridge just a credit or refund…nope I have to wait for the same fridge to be delivered even if come from across country…tough luck. Will never buy Samsung again.

Samsung French Door Model RF28R7201SR/AA Refrigerator Review. First I would like to say that we had several Samsung refrigerator/freezer before. We liked the old unit because we liked several features including:

I purchased my house three years ago and I bought a new Samsung refrigerator from Nebraska Furniture Mart, and in a little over a year had to replace the icemaker already costing me $500 from a company that Samsung sent out to me and now here we are another year later and the icemaker is not working again. Would not recommend this product to anyone. I wish I could come to the corporate office and stand this refrigerator outside the door. You spent thousands of dollars on a product that is defective in a little over a year.

My wife and I just purchased a new home late November, and purchased a BRAND NEW SAMSUNG refrigerator in December and 3 months later March to exact the FREEZER lost All it Freon and our food went bad. The inside temperature got as high as 51° degrees. I had to purchase Ice from stores to keep what I could possibly keep cool. They are supposed to refund the money for the refrigerator and as for the food we lost tallies up to roughly $450 and the MAX Refund is $200. Please take Great advice and DO NOT PURCHASE ANY SAMSUNG REFRIGERATOR PRODUCTS 31 or 32cc especially!!!

Every week at least once the ice maker needs to be defrosted. The hub worked for a short time and then quit. This refrigerator is good for one thing only - it will take you from a great mood to an anger rage in 3.5 seconds. The only people who should buy this are people who need to be beyond angry. I hate this thing and would replace it with a minifridge in a heartbeat. It sucks.

Buyer beware! Don’t buy Samsung appliances, unless you are getting a fridge with no ice maker maybe. Our ice maker stopped working after a few months, had them install “their” repair kit to it, which lasted about six months and started freezing up again. Our Samsung dryer totally fell apart after 6 years with three different repair calls. Samsung should stick to TVs because they know nothing about appliances.

I have a Samsung RB195ABBP refrigerator in my home. From searching online, it looks like the model is from 2008. Since moving into the home a few years ago I've had major problems with the fridge. First, it was leaking water in the inside of the refrigerator, which was collecting in the bins as well as leaking on the floor underneath. I had to have the whole inside back panel replaced because it was frozen. I also have ice build-up in the freezer and sometimes inside the fridge. Now for quite some time, it's been beeping and the freezer temperature on the display keeps changing on its own. The buttons on the display do nothing when pressed. Now I have to have a repair person come out once again. DO NOT BUY A SAMSUNG.

I purchased 22 cu. ft. Family Hub™ Counter Depth 4-Door French Door Refrigerator in Stainless Steel Model #:RF23M8570SR/AA. This fridge was fine for a few months before the infamous ice maker issue started. The inside of the ice maker would freeze up and constantly would jam up the ice. I would have to thaw out the ice maker with a blow dryer or chisel it out with a butter knife. Samsung is a terrible company that doesn't want to fix this issue. I gave up and ended up buying a separate ice maker. That is why they were sued for this very issue. I can't wait till the class action suit buries them. I will never buy another Samsung product again, not even their phones.

Our refrigerator is 3 and a half years old. We have just replaced the ice maker for the second time at a cost of $560. There are only 2 people in our household so there isn't heavy usage. I will never buy another appliance from Samsung and recommend to others to look at other brands.

Samsung refrigerator are very spacious and looks good outside but they are junk due to the fact that few months after buying our Samsung refrigerator the ice maker started messing up. We have had numerous people from their contracted people came in to our house to fix it which would work within a month or so and then it will start giving us a problem again. Their customer service is so bad that most of the time you are not talking to a human and when you get transferred to a human they will keep passing you to one representative to the other. Do not buy their refrigerator as they are cheaply done.

Samsung is worst!! We bought a home that has brand new refrigerator. It didn’t even make it into second week. Just broke by itself. At first it stopped making ice then it stopped cooling. Can’t get anyone to fix it. Their technicians are the worst.

Samsung refrigerator. Do you like crushed ice with your cubes? Do you like cubes in your crushed ice? Do you want your icemaker to stop working when the refrigerator is 2-1/2 years old? Then you will love a Samsung.

Samsung appliances look nice, they really do. Bought a fridge, dishwasher and stove at the same time. The samsung dishwasher needed to replaced in the first month 'cause the harness wasn't working and in the first seven weeks my french door refrigerator needs a new compressor.

Whatever you do, NEVER buy a Samsung appliance. Refrigerator has issue after issue. Have to fight tooth and nail to get warranty service. Ice maker went bad. Compressor went bad. Service is the worst I have ever experienced.

There's not enough space in this post to say how disgusting Samsung customer service is. The fridge (brand new) Nov 2023, never cooled, 2 months in stopped working completely, we called. 7 days for them to send repair man, he came, ordered new compressor, waited another week, came back, once inside the fridge to replace compressor said the fridge was damaged beyond repair, they notified Samsung, we did also, they tried to exchange it, we said no we couldn't wait 4 more weeks for a fridge, requested a refund. They agreed, we sent receipts per their request, this was Jan 29, today is march 10th, no refund.

Our 3 month old brand new fridge died. After a month of no fridge they will not repair or replace item still. They are offering a reduced amount of the cost of a replacement unit. We have lost all our food and have had no place to keep food for a month and we will now have to wait up to another 30 days to get less money than it takes to replace and we have to pay to get rid of their garbage. How is this fair?

Bought the refrigerator in November 2023. Broke down in February 2024 Samsung. They offer to send someone to look at the refrigerator. When the repairman came, he realized the antifreeze of the fridge was leaking. Then he called Samsung because the refrigerator also had a crack in the back. Samsung offered to replace my refrigerator and it’s been over two weeks and I’m still waiting. Call Samsung about five times and still they have no answer for me. This is frustrating and I’m struggling because all my food went bad, and also and also now I have to be buying food because my fridge doesn’t work. Today I called and spoke to customer service expecting to get an answer. The only thing I got is that they’ll get back to me when they figure out what date I’m supposed to be receiving my new fridge. This is really bad quality product and also terrible customer service. This is the last time, I will be buying from Samsung.

Bought a 28cu french door refrigerator less than 3 years ago. From first few months we have problem with it. Now the Water dispenser which is combine with ice maker stopped working. Samsung technician said it needs left door. Samsung declined to replace it. I will not recommend buying any Samsung products.

I am trying to make everyone aware of the Samsung problems with the refrigerator. In less than 2 months I had no cooling in the freezer or refrigerator areas. When I called for repair they made me go thru checking to see if the doors and drawers were shut, check lights to make sure it was getting electricity, turn off the breaker, wait 5 minutes, turn back on the breaker, reset temperatures, then if in SIX HOURS I still had a problem call the number that was texted to me. That number was out of order. I had to start all over with the trouble call. I finally got a ticket number, and someone would call me with a date for repair. They called and advised that it would be a week and a half before a repairman could be sent. I told them that was not satisfactory, but accepted the situation.

In 5/2020 I bought a Samsung 4 door flex from Costco. Second year Ice/Water maker stopped working. Then this year about a month ago I called Samsung because the unit stopped freezing and getting cold. They sent out a tech through Service Quick and I paid 140 dollars to diagnose it. Said compressor. After going back and forth with samsung about being under warranty I got them to agree that they were reponsible for repair. Tech came out a week later worked half hour and left. Never got cold. Called Samsung back, said they would send tech out and have to pay another 140.

After calling Samsung and defrosting my door, icemaker and wiping up water and frozen ice all the time underneath the bottom drawer then Samsung doesn’t wanna do anything about it except send me to a technician that I have to pay more money for someone or something I already know is wrong And they know what’s wrong but I have to spend money to fix something myself after spending thousands of dollars for something that don’t last two years…. Do not buy anything from Samsung. Make this company go broke!!!

Replace fan in freezer, compressor, coils went bad within 13 months. Samson would only pay for parts. Forced to pay labor $650. Ended up buying a new fridge. Do not buy anything Samsung. Poor quality. Junk! They do not stand by their product. They know it's junk. It is my opinion this company is scamming the public and should be sued in a class action lawsuit. I lost over $1,650 for a junk fridge, including hundreds of dollars of frozen foods lost all in the trash.

I recently made the regrettable decision to purchase a Samsung refrigerator, and it has been nothing short of a nightmare. The primary culprit behind my dissatisfaction is the ice maker, which seems to have a mind of its own always frozen and never works. This was the main reason I bought it to, have an ice dispenser. From day one, the ice maker has been nothing but trouble and only worked for a few weeks. The worst part is that the refrigerator inside somehow has water and ice making their way under the drawer, turning what should be a convenient feature into a constant source of frustration. The water under the drawer has become a breeding ground for mold, and no matter how many times I clean it, the problem persists. It's as if the engineers at Samsung forgot to test their product in a real-life setting, leaving me to deal with the consequences of their oversight.

Samsung has a terrible warranty. We've had food spoilage due to a faulty part on our refrigerator. We bought this new about 11 months ago. We tried to make a claim and went through all the proper channels, but we couldn't get Samsung to respond, until finally after much effort we were able to talk with the support team. The support team then didn't return our calls after repeated attempts, we got a reference number and they supposedly were checking into the problem. They again, didn't get back to us even after that.

We bought a new Samsung refrigerator in 2022, the BeSpoke 4 model. Within 18 months the ice machine stopped working, soon after the freezer stopped holding temp, then finally the main fridge compartment stopped holding temp. Our repairman tells us that they make these units with a fundamental flaw built inside. Refrigerant slowly leaks out over time at a connection point where copper meets aluminum, this connection joint is something that cannot be welded, so they use some form of bondant which deteriorates over time - usually after the product is out of warranty. Repairman says there is no permanent solution to fixing it and that it will need to continue to be repaired for the life that we own this fridge. Samsung should stick with building cell phones!!! BUYER BEWARE!!!!

We bought a Samsung refrigerator 2 years ago, and the ice maker is already broken. Called Samsung and they said we are responsible to pay for the repair. Whole deal is a terrible experience and customer service is some of the worst I have seen.

We purchased a side-by-side French drawer Samsung refrigerator several years ago. It developed icemaker problems in 2023 along with a flashing panel and moisture and water puddles on the floor under it. Items in the refrigerator portion are freezing solid while items in the freezer are soft and not frozen solid. We heard about the icemaker class action lawsuit and contacted Samsung and were promised that Samsung would come to our home and repair free of charge. This was in May 2023. They have yet to ever show up. I have contacted them 12 times and 12 service tickets have been created. But each time they cancel the service ticket and call me and tell me they don’t have service available, I am 45 miles away from the service center and I have a Lowe's in town that is also a Samsung retailer.

The Samsung fridge model RF26J7500SR not worth money. Inside shelves crack easily very cheaply made. The biggest problem is ice maker kept freezing up have to defrost just for it to ice up again. So had to shut it off. I will see about technician to fix but probably not worth the money it will cost. I would not recommend fridge, very disappointed in product.

Be warned there are small plastic pieces mixed with your ice. The ice maker mechanism is shredding pieces of plastic. I strongly do not recommend this product. Samsung customer service not helpful. Hope Health Canada looks into this matter.

Disappointed with the side-by-side refrigerator due to the design of the icemaker. The "spout" for the icemaker is not positioned for the water to properly drain so it locks up the icemaker and unable to produce ice. I had 3 service calls for this SAME issue in 2023.

We have been dealing with the ice maker freezing up from near the beginning. It is so bad now that I have to completely defrost the entire fridge just to remove the icemaker door. I am done and will NEVER buy a Samsung again. Please do not buy this style as you will be sorry.

Ice maker stopped working and froze the whole maker to the fridge. It couldn’t be removed to clean. They came out and said they fixed it under warranty but it also stopped working eventually. Now out of warranty and no help from them. Don’t Buy!!!!

We moved into our new home in July 2017 and all the appliances were included except a refrigerator. No worries, we visited our nearby appliance store and immediately liked the Samsung (french door/stainless steel/Model #RF23M8070SR). We purchased a 5 year protection plan for $250.00. Within the first year, we experienced issues with the ice maker. We would use a tool to remove the ice buildup in order for the ice maker to work. After a while, even this didn't help the issue and the ice maker simply stop producing ice all together. We now had to purchase ice twice a month for our home. However, we thought, if we didn't have any further issues, we would consider ourselves lucky. Oh no, now the freezer has stop working and the technician(s) all advise us of the out of pocket expenses it will take to fix the issues. We simply do not have the resources available to fix the issues on a now 7 year old refrigerator. We need some assistance: **.

HORRIBLE customer service. Fridge failed after 3wks. No exchange with Home Depot so forced to accept refund. Technicians were inexperienced and no help. This process has taken weeks and consumed too much time. DO NOT BUY!

We could not remove the glass from one of the shelves to clean raw meat fluid that seeped between the glass and the shelf's frame. Samsung sent a technician to help only to find the glass is unsealed AND can't be removed. He said if we needed to clean any trapped spills, we have to put it in our bathtub (kitchen sink too small and too shallow) and use the high pressure sprayer to get into the crevices and then use a hair dryer to dry it out. Unbelievable.

After talking very unsuccessfully to several agents, I was given $1045 on a 6 year old $4000 refrigerator that had literally caught fire. I will never buy another Samsung product. There is class action lawsuit.

Purchased all new Samsung kitchen appliances in 2018 stove, refrigerator, microwave. October of 2023 Samsung oven stopped heating and ice maker on refrigerator worked intermittently. Called several different appliance stores and most wouldn't even work on Samsung appliances because of poor support from Samsung on getting parts. Finally found a appliance repair facility in my area and was told oven needed new sensor and refrigerator needed new ice maker and there was a lawsuit against Samsung for their refrigerators not making ice. Appliance repair dealer said to contact Samsung and they may assist with repairs.

We were able to get our ice maker fixed within one month of our warranty running out last year. Now our freezer is not working. Why so many problems with Samsung? Threw out a considerable amount of goods.

Ordered from directly from Samsung.com and the refrigerator was defective upon delivery. Samsung tech support confirmed with repair tech “no parts can correct the issue”. Now Samsung endlessly transfers or simply hangs up rather than replace the unit.

We purchased a new home in 2019 that came with a brand new Samsung refrigerator (purchased by the builder). Almost immediately, the water/ice dispenser began failing intermittently. We could get water OR ice, but not both. The only way to correct the issue was to cut power to the refrigerator, then turn it back on. We dealt with this for a while, then finally called a Samsung-approved repair company for help. After MULTIPLE service calls (and involvement directly from Samsung), hundreds of dollars, multiple separate calls with Samsung and finally a service call from Samsung directly, we were told that our refrigerator could not be repaired - too bad, sorry, good luck. So, we recently replaced our 4-year old Samsung refrigerator with a KitchenAid - we should have done this 4 years ago. Could not be more disappointed with the product itself or the quality of customer service we received from Samsung. Buyer beware!

I will never purchase another Samsung Product. My reasoning is outlined here. In May 2023, I purchased a 23 cuft Smart 4 door flex refrigerator with family hub and beverage center for $3,557. The contract crew delivered and refrigerator, plugged it in and connected the water but did not set up the “smart” portion of the refrigerator. I subsequently set it up, and immediately experienced problems with internet connectivity. I have 500 mb service and the router is 12 feet from the refrigerator. So, bandwidth was not the problem. The refrigerator would maintain connectivity from a few hours to a couple of days.

Do not purchase from them! Their products go out (brand new at that) and they want you to wait a week a for repair tech.... How long for parts and a return visit? In the meantime, your groceries just spoil. Your family doesn't really need a refrigerator, do they? Deal with companies that appreciate your business and value you as a human. Seriously, a week for a repairman? Samsung can't contract with local repairmen?

We bought New Samsung appliances from Home Depot when we built our home. We bought a Fridge, Oven, Dishwasher, Washer and Dryer. The Dryer took forever to dry clothes and had the steam dryer function which makes mud out of lint and clogs the exhaust line frying the heating element. Because we bought all the appliances together Home Depot gave us a 3 yr warranty. The Refrigerator is absolute garbage, we are on our 5th icemaker. First one lasted until the original warranty expired, luckily the Home Depot warranty replaced it four times (each time it was upgraded supposedly). It quit again after the Home Depot warranty expired so I removed it completely and we have to buy ice. There is a class action suit against Samsung regarding the ice makers, but it will take forever to settle. WE WILL NEVER BUY ANOTHER ITEM FROM SAMSUNG AS LONG AS WE LIVE.

I need to share my ongoing ordeal with the Samsung RF263BEAESG French Door Refrigerator I purchased in 2019. At first glance, the sleek design and fingerprint-resistant finish caught my attention. But over the past few years, it's been one headache after another. The core of my issue lies with the sealed system repair ports. They were improperly left open after a repair, and despite numerous service requests and countless hours on the phone, my fridge is STILL not fixed. To add insult to injury, I've had service tickets created and then inexplicably canceled over and over again.

Ice maker freezes up and stops working. After defrosting, will work for a day or two. Company not willing to admit deficient design. Outside 1 yr warranty so on our own. Stay away from Samsung as company does not back product and clearly doesn’t care about customers. This is a common problem and is well documented online. All we wanted was tech to come and fix at no cost. We will never purchase a Samsung again and I will take every opportunity to educate people to stay away from purchasing from a company that only cares about the bottom line. Very frustrating!

Purchased a Samsung refrigerator. 14 months later it would not work. Samsung sent technicians out to repair after 7 no show appointments. Replaced main board which cost $400 because that part only had a 12 month warranty. Then the compressor was replaced after main board did not fix. 5 months later and my refrigerator is still non-functional. The customer service is terrible, the contracted service provider is terrible and the quality of their appliances is terrible. Do not purchase Samsung. Talk to a local appliance repair person and they will instruct you to never buy Samsung appliances. Poor quality, poor service and poor products.

I got my Samsung refrigerator during the pandemic from Best Buy, since day one the refrigerator start freezing my grocery, I call Best Buy and they told me call the Samsung, I spent about hour on the phone with representatives and been told call the technician, what will cost me from $300 and up, I try to defrost fridge, change temperature, nothing help, still have the same problem, call the Samsung again, same recommendations. Talk to some people and a lot of them have same issues with Samsung appliances. Will never buy it again.

We bought a new home October 2022 that came with zero appliances. We saw an ad for a package of Samsung appliances that would fit perfectly in our home so we purchased all new appliances assuming they were decent quality like Samsung phones used to be. Right away we were disappointed in the ice maker's output and water dispenser having no light. About a month of having the fridge, it started making loud noises at night and one night stopped cooling, the little bit of ice in the icemaker melted and damaged my wood floor. Had the company fix it only to have it spew all the freon out and fill my home with fumes.

Stay away from Samsung home appliances. I paid 4k for a fridge. It broke down right after a year. Though I called customer service before 1 year warranty ran out. I was given temp solutions like shut down the fridge for 24 hours. Melt the ice etc. The moment I crossed 1 year Samsung told me, "Get lost." Here I am helpless with 4k lost. I am so disappointed. Worst company, worst customer service, worst products.

A little plastic part on the bottom of my refrigerator door keeps breaking, the part probably cost them around a dollar, I wanted them to send me one so I called Samsung, I got such a runaround. She said, "There is nothing I can do for you" so she switched me over to parts, they wanted me to purchase one for nine dollars and set me up with a service call to install it. The part has one screw holding it on. I have already purchased this part two times before and it keeps breaking, no one would help me, a decent company would have sent me out a new piece.

We purchased our house with all new Samsung appliances in April of 2022. The refrigerator operated well until August 20, 2023. As they offered 24/7 service we called that day and had a service technician on site by 8/23 who diagnosed the problem as a bad compressor. That service tech stated he could not repair or replace the compressor and we needed to call Samsung again. We did and they said a technician from another company would arrive on 8/30. He called today and stated he would not repair it but would diagnose the problem again and order the part needed. So here we are 10 days and no refrigerator and all our food and frozen food ruined. My advice is don’t buy Samsung.

My Samsung refrigerator Rf28hmedbsr/aa model was purchased about 7 years ago and over the last 2 yrs, I have had to force defrost it at least 12 times. I have had to throw away a lot of food over that time. Initially, I had called a technician who charged $500 and essentially just defrosted the coils and the fan and said that Samsung makes a terrible product and fixing this would cost over $1500. I am now so frustrated about this issue and no help (not in warranty) that I will just replace it. It made sense to send this a review so others would know the longevity of this type of a Samsung fridge

The Samsung refrigerators look nice but don't be fooled. We have had nothing but trouble with the ice maker since we purchased it for $2,800 a little over four years ago. Now we're told by Samsung that the ice maker is not repairable. They are offering a small refund but that doesn't help. We remodeled our kitchen and built a space for that specific refrigerator in matte black. Impossible to find a replacement and I would never buy another Samsung. Their customer service is frustrating in that the reps answering phone speak very poor English. I've made dozens of calls and had repair technicians in my home multiple times. Bottom line - poor quality product combined with poor customer service.

I have Samsung 4-door refrigerator that had cooling issues. While I understand the product was out of warranty but the support provided by Samsung was horribly pathetic. First it was hard to reach them. The company does not know how to function or support. You have to go through multiple times before you finally get someone. Samsung connected us with a 3rd grade repair shop who came and took 137$ and said only Samsung can help to fix the issue. From that point Samsung took hands off approach and just kept saying it is out of warranty and was not able to provide any support besides Google searching who in our area can. Literally they left customer hang dry. It will be very difficult for me to buy any Samsung product going forward. They literally cancelled the ticket without solving the problem. I am asking the company to not only fix the problem but refund my $137 that I paid with no outcome. Ticket # **.

We purchased a 4-door counter-depth Samsung Refrigerator with water and ice maker 6 years ago. The first tech that came to change out ice maker said to us every one has this problem. He also mentioned that our compressor would probably go around 6 to 7 years. He was correct. My problem is we paid very good money for product, purchased an extended warranty and their tech told us what was going to happen and the company Samsung does nothing except say, "Would you like a tech to repair?" I will never purchase another one of their products. Please beware.

We bought a Samsung flex 4 door less than 2 years ago. It is out of service. There is water under the crispers, which is a very common problem, and samsung has never attempted to fix the problem. Try contacting samsung. You cannot. When you call the customer service number you get a call center in the Philippines, they take 20 minutes just to enter the information, wait it gets worse. They send your repair request to a third party vendor, you wait for them to contact you, worse when they do contact you they actually ask for a $200.00 deposit up front on the phone, just to come to the home to figure out what is wrong. If you decline to pay an up front fee they cancel. We called a repair service on our own, no upfront fee, and the service call was $79.00 deducted from the repair. Read the reviews before you buy a samsung refrigerator, it's terrible, and customer service is worse!!!

We got a Samsung French door refrigerator with the ice maker in the door about two years ago. After 5 to 6 months of ownership, the ice maker started freezing up. We would thaw it out and it would just refreeze within a month. This went on for months, Samsung customer service was no help. We ended up keeping the ice bucket out, as that seemed to help with the freezing up.

I purchased a Samsung refrigerator through the Home Depot on 6/5/18. We began having problems with the refrigerator less than 2 years into our ownership when the ice maker began collecting ice along the side of the unit, jamming the unit from operating and being able to get ice out of the machine. Water was also regularly leaking out of the ice maker and into the ice chute and into the refrigerator. We realized a month or so ago that the temperature in the refrigerator wasn't cold enough after seeing food items we had in the refrigerator spoil quickly. I put a thermometer in the refrigerator and saw that it was only cooling to 55 degrees, even though the setting was for 36 degrees. I contacted Samsung after explained my dissatisfaction with the product and with spending $2,119.99 for a product that began giving me issues in a couple years and was now not unusable in a short 5 years.

This is the first time I will purchase a product directly from the company (Samsung) like this and I would say the wholesale company do a better job more than you guys. I purchase a product with my credit cards from you guys. In other to have a return your agent told me I have to purchase another one which I did. You guys sent another company to come and have the return picked up. You guys charged my account 2 separate charges for the product.

We have had problem with this fridge for several years now and of course the warranty I has run out. This fridge freezing on the bottom is a big problem with these fridges they know about and will not do anything about it

2015 Refrig. Model #RF28HMEDBSR. Samsung knows there is a design defect with ice maker. After 5 new ice machines and new motherboard, each install ensures me this is the fix. Mold is now growing in the crisper drawer from the leaking water and dangerous temperature drop. They will lie to you so that you keep accepting "the fix" so they do not have to pay you. Customer service claims they have no supervisors or managers, they are horrible liars. My piece of junk is a 2015, people with 2021 models are having the same issue. Why keep producing the same problem if not only for the bottom line of profit?

I purchased a whole set of Samsung products in 2020 for my new home. It took us time to hook up the ice maker but as soon as we did, it lasted 2 weeks. The back of the fridge inside now leaves pools of water, have to take out water at least twice a week. Shelves keep breaking, replaced two times and the last shelve that broke hasn't been replaced. I called service department and was told I need the receipt to have the ice maker replaced free of charge. I cannot locate so no deal. Very poor service provided and don't let me start about transferring me to the remediation dept, what a joke. Who trains these people, worst customer service in the world. ADVICE. DON'T BUY SUMSUNG. From reviews a lot of us have made the mistake. We are now looking to purchase a new fridge and in time will also replace the stove. What a disaster Samsung has created. At least I can save my kids, family and friends from making this HUGE mistake.

Samsung makes some pretty decent products but under no circumstances should you buy directly from the company. I had a 9 year old refrigerator out of warranty, icemaker wasn't working and the top fridge wasn't cooling. Called Samsung and got a rep halfway across the world speaking poor English. Set up a repair appointment with a NJ shop whose reviews are awful. Tech came and replaced the board and fan and said icemaker required a new ticket. Days later the fridge was roaring like a jet engine. Called Samsung and replied about sending someone back right away.

Purchased a Samsung refrigerator with ice maker/water dispenser in the door on 5/20/18 for $2500+. In the 5 years since then, we have had the ice maker replaced 4 times and scheduled a 5th. The first 3 replacements were done “no charge” (beyond inconvenience) by the excellent service department of Yale Appliances, though each replacement failed after about 10-12 months. When we requested the 4th repair we were told that due to issues with that specific product, Samsung would be responsible for any further service. Their personnel did replacement #4.

Samsung refrigerator don’t last 10 years their guarantee/warranty is a fraud. On July of 2014 I went to my local Home Depot and bought a new Samsung French door refrigerator with a flex drawer and bottom freezer for 3,200 dollars. By November of 2015 the refrigerator started to have issues making popping noise and then came the ice buildup on the twin cooling system. I contacted Samsung and informed them of my issue. The lady on the phone had me do some troubleshooting then said your refrigerator is out of warranty and if you like a technician to go and check the refrigerator you will have to pay out of pocket. I went to Home Depot and explained my situation the salesperson said oh but you bought the extended warranty.

SAMSUNG BOLDLY STATES THAT REFRIGERATOR COMPRESSORS HAVE A WARRANTY FOR 10 years. I also have a extended warranty that Boldly states fix or replace. I have two service calls within 20 days of no refrigeration. My wooden floors are ruined from the Refrigerator leaks. #1) 10 days after request Serviceman was sent by Samsung from a Radio =/TV repair shop that does not fixed sealed systems. #2) Serviceman confirmed Compressor and sealed System failure. He could not fix it until Samsung gave further instructions. It's Day 20 and Samsung has done no follow-up. I have had had two refrigerators in my life. Samsung is number 2.

Purchased a Samsung fridge and it was delivered last September. We recently noticed a crack in the interior fridge housing. Talked to Samsung and after reviewing a picture sent in by text they said it was the result of physical damage and would not do anything about it. We don't recall any incident that would have caused the damage, any even if there was, it would not have been anything outside of normal usage in a kitchen setting with only two adults and no children. Obviously the fridges they manufacture are not designed to hold up under normal use, and they certainly do not stand behind their products.

I've had the fridge ~6 yrs. I'm very unhappy about 2 shelves breaking off because of the now obvious cheap plastic holding the shelves - unfixable without replacing the whole door (I have pictures). The ice maker has become a useless frozen ball of ice. Samsung is not willing to offset repair costs after the warranty expired of course. We regret buying this unit so early without reviews.

Hi. Purchase a refrigerator back in March 2023. I was given the estimated delivery date of June 9, 2023. Understanding that we’re still feeling the impact of the pandemic, I assume that there was a back order of refrigerators, and I could not get one delivered anytime sooner. I kept checking on the order. Status in the product was to be delivered on the June 9 date, without any issues. A day before the delivery I received a notification that the product was nowhere to be found, and that it was not going to be delivered on June 9, 2023, and unfortunately they did not have any other information. I am supposed to just wait and see when they’ll have the product available. I’ve waited over two months for the product to be here, to delay, the order without any details, or ETA, is unacceptable. Hopefully this review will be seen by Samsung staff, and they can reach out to me for more information. I just want to have the refrigerator delivered.

If you buy a Samsung, you must buy the warranty because any parts to it are usually discontinued within 2 years and the product can not be fixed. I am out on a refrigerator that is a year and 8 months old on a product that they swear lasts 15 years.

I have loved my Samsung refrigerator because of the design; however, there are some major problems including the ice marker. Now, after 2.5 years and probably even less because it has been six months at least since I have had time to take out the glass shelves to wash. I am appalled that all shelves have cracked plastic corners, and I'm afraid the shelves will fall. The shelves should be replaced by Samsung!

The IceMaker is VERY LOUD. It also takes forever to get the ice. The glass shelf over the drawers is not removable so it cannot be cleaned. The doors stick sometimes so they are hard to open if you have hands full!

I’ve had my Samsung French Door refrigerator model# RF28HMEDBSR/AA for a little over 5 years. After 2 years the ice machine froze up and now I have to defrost it every two weeks or so. Because the ice reservoir is in the fresh food compartment which is above freezing temps it accelerates the freezing of the ice maker due to moisture getting the the ice maker. Another reason is poor design. The only adjustment you can make is on the right hand door and the ice maker is on the left hand side. The sealing gasket for the ice shoot will become worn and not seal properly, therefore allowing moisture from the air to seep into the ice machine causing it to ice up. Who puts and ice maker and reservoir in the fresh food section and not the freezer!??

Love my Samsung Bespoke Fridge, super high tech with all the latest features, including SmartThings integration and extremely power efficient, not to mention customizable! I seriously love how all my Samsung appliances integrate with each other so seamlessly. Highly recommend!

I bought Samsung RF23J9011SG 4 years ago. Ice maker stopped working after one year. Samsung refused to replaced and then finally the changed it. Now the fridge and freezer both stopped working. I called a tech and paid him $135.00. He told me it is not repairable. Do not Buy Samsung Refrigerator.

This refrigerator has given us the blues. The ice maker has gone out 3X, and it is about to be repaired AGAIN. Currently it's not making ice at all and it's leaking water. They don't send people out from Samsung, they send them from a different company NANA, because I'm sure they have so many repairs they can't keep up. How many times should it be repaired before it's replaced. This is very unfair and unfortunately, I guess we're just stuck with it. I would tell no one to purchase this refrigerator. The contractors who came to put in new cabinets said we should not have purchased this...sad that everyone knows after the purchase. I thank you for nothing.

Do not purchase Samsung refrigerators. The one we purchased, that cost us several thousand dollars being only 6 years old has cost us several thousands in numerous repair services over the years. The latest issue is that the freezer does not work, nor does the ice maker make ice anymore. We were told that there is not enough refrigerant to cool the freezer. That is presumably caused by a leak, which is frankly shocking for a unit barely 6 years old. This will cost us several thousand dollars to repair and will span over several weeks, which will put as at a very prolonged period of inconvenience.

I purchased my Samsung Fridge, model RF28HFEDBSR, with serial number 065k43bg800199y in September of 2015. I had a service call on 2021 regarding an ice maker issue. My current is my fridge doesn’t stay at an appropriate temperature. I called Samsung and they refuse a free service call. I am aware of their constant ICE MAKER and fridge temp issues from other customers. The case #** was escalated and I have not gotten a response back. Right now holding temps in the fridge at 45 degrees and 35 in the freezer. The compressor is now making a loud noise. I’d like this issue resolved by repairing the fridge or a full refund. I’m losing hundreds of dollars alone in food.

Purchased a refrigerator under 4 years and found that not only the inverter board was faulty but the main board as well. Shoddy products built to last no more than 4 years. Samsung refused to accept responsibility and simply recited their warranty policy....1 year manufacturer's warranty and 10 years warranty on compressor. You are on your own after one year and products are built to breakdown. Stay away and take my advice. I will never purchase another Samsung product.

Purchased fridge June 2021. Door does not shut well. You have to push on it! Door shelf holding condiments broke in first year. I called Samsung. They gave me parts phone number. I have now ordered this 180$ shelf 2 years in a row and now need another! The company when called says my warranty is no longer and nothing they can do. They didn’t cover my first year’ awful quality fridge and even worse cuts service! I will never purchase a Samsung product again.

New BESPOKE RF23BB8200QLAA Fridge French doors never aligned properly. One door doesn't stay open the other one swings open. Tried to get it repaired and service team did listen and I had someone come out. However he said this is a common issue. Very disappointed. I have bought a lot of Samsung equipment in the past, phones, watches, Washer and Dryer. This will be my last Samsung purchase of anything. I definitely regret my purchase.

The bespoke refrigerator is just about 2 years 2 months old and the freezer portion is not cooling. I had two separate technicians review it and was told I need to replace the compressor. I contacted Samsung on February 23 and provided all necessary paperwork (technicians review) including title of the property since I am the second owner of the home since it was built in December 2020. Each time I was told the case has been escalated to the highest priority and they would respond within 24 hours. I have followed up 7 times but there is no movement in the review. I lost all the food in the fridge and freezer and Samsung still would not respond. BEWARE - DO NOT BUY SAMSUNG REFRIGERATOR - They do not care about fixing or repairing anything nor do they honor their warranty.

The Samsung fridge was purchased for my mother in law and 2 other adult family members. It had the compressor die after only 2.5 years. It had a 10 year warranty for compressor, 5 for sealed system - supposedly. We call Samsung right away - the only authorized service shop is 20 miles away in a tiny town called Centralia - they couldn't get anyone in Columbia to work with them. It was obvious the compressor/sealed system was dead - in my research lab I have had dozens of refrig units over the decades. I had to pay $90 to get it diagnosed by Samsung's authorized service folks.

We purchased a Samsung double door lower freezer refrigerator in 8/2018. The upper portion (refrigerator) stopped working. We got in touch with Samsung the number provided inside refrigerator and made an appointment. Needless to say the day of the appointment the company themself canceled (poor customer service) after waiting 7 days to rectify this problem. They couldn’t make another appointment at the time the wait was an additional 4 days. We had to go and get a new refrigerator not a Samsung of course. The company never tried to make right on the fact that we waited and never got the situation fixed. We will never buy another Samsung product. Horrible customer service!!!

The title says it all. Worst customer service and policies. Won't fix the broken ice maker (still in warranty) because there's dent on their flimsy stainless steel which is totally unrelated. OMG and how rude. Because of small dent all warranty is voided. So because the dent is so easy to make (just by touching the door) they now won't warranty any issues you may have with this cheap fridge. DON'T BUY SAMSUNG if you want to save yourself some anxiety. Oh ya! The stove we bought to match had to have the circuit board changed several times and issues still persist. I give up. I think that’s what Samsung ultimately wants.

Model # RT16A6195SR. We purchased a Samsung Fridge from Home Depot on the advertisement that Samsung's refrigerator was ice maker ready. When I went online to order the ice maker parts, I was directed to J & J, which runs the Samsung parts dept. So far, J & J has sold me $400 in parts and I'm still short of a plug. I called J & J this morning to furnish with the plug and they informed me that Samsung doesn't make the plug. J & J is $400 richer (I'm $400 poorer) selling me parts that aren't complete to finish the installation of the ice maker. J & J also will hang up on you when they don't want to talk to you anymore. Good Luck, so far I have had none with either company.

NO DELIVERY YET of panels for Samsung 4-piece Tuscan Stainless Kitchen Package purchased on August 20, 2022 at Orville's, Amherst, NY. Orville's has no estimate date of delivery from Samsung. Received absolutely no assistance from Samsung support to my many requests to resolve this situation.

Worst customer service, after wasting several hours of time with online chat, I ordered washer and dryer. The customer support engineer "**" lied to me that the order would be delivered on Mar-02nd. I even asked him why in the checkout page, it was as Mar-07th. He was keep on lying not to worry about the date. He said it would get updated. But once the order is posted, I received an email stating that the order would be delivered on "Mar-07th". When I inquired about it, he asked me run behind order team to further coordinate on. He disappeared now. I would try once again tomorrow with the order team, if they could resolve this. Yes I would cancel / dispute my order. Always recommend ordering through Costco... I made a mistake.

Samsung has known the interior back of fridge freezes, fan makes loud noise as it hits ice buildup. Solution, remove interior items, unplug, take off back panel (inside). See ice pack, fan can't work. Samsung representative says it's warrantied 10 years. Samsung customer service says NO. DON'T BUY SAMSUNG REFRIGERATORS!! They don't support their own product! $3k-$4k and no support.

We bought a Samsung refrigerator from Lowe’s 3 years ago to put in our newly built home. A year after living in our new home, the fan began making noises and the refrigerator quit cooling. This continues to happen about every 4-6 months, due to ice build up in the back. This refrigerator is causing us to spend a lot of extra money having to pay someone to come fix it each time, not mention the spoiled food when it happens. My dad is a contractor and we are very disappointed in Samsung refrigerators and will not recommend their appliances to future home builders.

They look nice, Hi-tech, but after 2 years they start to fall apart. It always starts with the ice-making machine, then the water dispenser. We have a double french door refrigerator with an ice and water dispenser. The reality is that the design is poorly done and not enough engineering has been put into it, so they always end up failing. We started having problems 2 years after the purchase, then customer service tried to fix it, 4 times until they decided it is not worth helping us anymore. Now they blame the fact that the warranty has expired and do not want to fix it anymore. It is a $ 2800 appliance that cannot last more than 5 years!! Lesson learned: DO NOT BUY SAMSUNG APPLIANCES.

Many issues with our Samsung Refrigerator. Starting back as March 2021 (out of warranty) only 6 years old. A sensor had to be replaced with a $300.00 cost. Since fall of 2022 we have had our ice maker freeze up and now again the back of the fridge is all iced over. Samsung has a class action lawsuit against them. Service Bulletin Number ASC20170602002 from 2014 to present and another Service Bulletin AS20171005001 since 2017 to present.

I have owned this unit RF28R7351SG for around three years now. In the first 3 months the Ice Maker leaked behind the tray and froze in place making it unmovable and after unplugging unit and thawing the ice tray broke upon removal, so I just purchased a new one only to have the same thing happen again after 1 week, so I have not been able to use this feature basically from new, next upon trying to clean the inside, the glass on top of the 2 drawers is not removable and get gook all along the edges creating disgusting mold and possible even botulism for it is not in any way able to be cleaned. It is molded, as so are the drawers. They can not be cleaned in the corners and all across the front and bottom lip.

The quality of this product is so poor that the shelves in the door began to crack and break and fall out making them useless after less than 1 year. Customer service says I’d have to buy new ones at $30 each. The plastic that they are made of must be too hard and faulty. I have never had a refrigerator door shelf break this quickly. Customer service is next to impossible to get hold of and were completely unwilling to resolve this issue. I will never buy another Samsung product again.

Infamous ice maker issue. On our third one and it still freezes up. Draws trap water between the layers making them hard to clean. Cooling coils while accessible do not have room to clean 360 degrees around them. Ice maker is really noisy when it does work which is not often. Waiting for this one to end its life cycle. Will never purchase anything from Samsung again.

Our Samsung refrigerator was pricey. It is a French door with a bottom freezer and it is a beautiful-looking refrigerator. Unfortunately, there are a few things Substandard. The drawer in the freezer is cheap plastic, the track and wheels are plastic and the drawer is constantly falling off the track. Next, You must close the left door side first, the seal is frequently misaligned and will miss if you forget and close them both simultaneously. The water dispenser has no light. This makes it difficult to fill a narrow water bottle.

I will never deal with this company again. I have spent over 4 days and over 9 hours on the phone attempting to deal with their non-English speaking customer service. New refrigerator was installed on Nov 25, 2022. First the warranty shows it expired in 6 months (should be one year). I was told it is one year from date it was built (ridiculous). Mind you, I bought this directly from Samsung. After three days, 9 hours on the phone, sending copies of everything twice they updated it to one year from order date (also wrong). If an item is back-ordered the warranty doesn't start on the date of the order. STILL NOT RESOLVED.

Samsung tell me what's the point in letting customers purchase something as huge as a refrigerator and not actually install it? I am at least 5 times smaller than the appliance. I can't carry it on my head. The refrigerator was delivered to my garage where it stayed for over a month while I struggled to set up installation through a 3rd party and also by calling Samsung. Appointments kept getting made and no one showed up...No one wanted to take the appliance up my flight of stairs. So now I am going around struggling to return the appliance knowing I have a certain time window to do so.... This has been the worst headache and I wish I never bothered to buy it at all.

I purchase a Samsung 4 door Refrigerator in 2015. I have had nothing but problems with it, from ice maker not working to the compressor going bad in the 7yrs of ownership. Samsung claims the product should last 15 years. Let me also tell you that the compressor is warranty for 10 yrs. But when they call the repair man to come fix it, the company that Samsung sent out doesn't replace the compressor. After multiple calls to Samsung still the problem isn't resolved. I have spoken to management only to be talked to like I'm stupid. IF YOU COULD SEE THE MOLD IN THIS REFRIGERATOR YOU WOULDN'T PURCHASE A SAMSUNG.

Bought my refrigerator 2017 after the Warranty and extended warranty went out. Having problems with it freezing up and Water underneath the crisper and the icemaker quit making ice. Piece of junk. The handles fell off and my father said they didn’t use the correct screws because they’re all rusted and we already bought a new part that cost $$ And my father will put it on versus paying a Appliance repair man. Called Samsung 4 times once I did a manual defrost that would last a whole year & It won’t freeze up, well Hello I’m frozen again!!! (I Feel robbed and My money went down the drain and I don’t have any more money to replace my appliances!!)

Samsung Appliance Refrigerator Model RF261BEAESG/AA, 6.0 cu. ft. Freestanding Gas Range with WI-FI Model NX60A6511SG & 2.1 Cu. Ft. Over the Range Microwave Model ME21R7051SG, All Have Problems. The Gas Range & OTR Microwave are 3 months out of warranty and my refrigerator was bought in 2017, A lot of sleepless nights plus once a week putting my food in coolers, going to the store and buy ice and defrosting the French door refrigerator.

Bought a 4 door French from Samsung at 2016 and have nothing but problems almost every year. The ice maker and the FF fan and the Freon etc have all been serviced and re serviced. Their help desk is in some third world country and not possible to understand. The originial price might seem lower but the product quality is not there.

Had a Samsung refrigerator which leaked water into the refrigerator section constantly, ran down under the crisper drawers and froze. Had to constantly empty those drawers of water and use a scraper to remove the 1/4 inch ice that formed under the drawers. Anything I put into the crisper drawers was saturated so I didn't use them. Contacted samsung several times and they said they had no other such complaints. Also, in the NE Pennsylvania area, all the appliance dealers DO NOT recommend buying a Samsung appliance, especially a refrigerator because they say it takes over a month to get a samsung appliance repair person to respond. Especially with an appliance like a refrigerator which is pretty difficult to do without if it breaks. The dealers will sell them to you, but they stress what a problem you will have if it breaks, even if it's brand new within the warranty.

Bought a new Samsung fridge not three years ago. In the first several months they sent a repairman twice to fix the ice maker. Now it's four weeks since the compressor went out and still waiting for a repair. I will never buy a Samsung ever. Heed my warning. Too many bad reviews.

I bought a home in 2019 with brand-new Samsung kitchen appliances. On 9/25/22 my Samsung freezer stopped working. Had to throw away a lot of food. Called for service and a tech came and confirmed the issue was in a closed-system and covered by a 5-year warranty. He said he would be back the following week with parts to make the repair but never showed up at the appointed time. I called the service center and was told Samsung wasn't going to repair the fridge/freezer. Over two weeks without a freezer...I called Samsung and they are a nightmare to deal with. They refuse to repair it and claim they don't have parts and that I can get a voucher to replace it (i.e., I can get a partial amount to put towards buying a brand-new appliance and this one can get thrown in a landfill).

Spent almost $3000 on a pricy Samsung model and it has been nothing but a constant headache and a money pit!!! The ice maker keeps creating ice log jams that you have to keep melting them with a hair dryer periodically. Samsung came out one time for free to address the ice maker problem and it didn't stay fixed long. Next time Samsung came out, we were charged almost $500 and the same problem kept occurring. So for the next couple of years, we dealt with the problem manually which takes a lot of time and usually when it's most inconvenient!

Samsung engineers made a great job designing fridge for planned obsolescence. It stopped working after one year and three months from a purchase date. So I had to pay $1500 to buy a fridge, and then $300 for repairs, and I suspect I'll be a return customer for a repair shop until I buy a proper appliance. On the bright side, fridge wifi works and it reports that nothing is wrong. Of course I need to store food in a cool place more than fancy wifi, but Samsung engineers decided other ways.

Samsung doesn't carry repair part for any appliances they make and when they break they say Oh well. Warranty doesn't cover anything and you are left high and dry. Very displeased with this company as have a household full of their stuff but no more after this. Beware! You will be buying new in under 3 yrs.

DO NOT BUY ANY APPLIANCES FROM SAMSUNG!!!! First: This is a personal post. I did not copy and paste it and it is not a share. Second: If you have a Samsung appliance be sure to check that it is working properly especially if it’s a refrigerator. Purchased this 6 weeks ago. Stopped cooling and freezing. After 4 days of calls and dozens of conversations we learned that:

Told me the issue with my freezer and ice maker would be resolved and now two service technician have been here and still not working properly. WAS told if I wanted someone to come back out I would have to pay for it.

Worst experience with Samsung fridge! We spent 1800 on a fridge with warranty barely a month ago and the fridge went out. Called and no one got back so finally my husband reached them sent someone out 5 days later and they couldnt fix it! Samsung then says, "We'll replace it." Here we are a week and a half later no fridge. A family of 5 with little kids and no help. They just keep leaving us in the wind! I will NEVER EVER get anything from samsung! Oh yeah and almost 350$ worth of groceries spoiled! I wouldn't if I was you.

The absolute worst refrigerator money can buy and that I ever owned. We have been having issues with the ice maker for years. Still issues with it. Now water comes out of the ice maker and the ice is slushy. Also ice gets backed up and we need to chisel it out. I called to have it looked at again because it was looked at less then a year ago. Said someone would come out. Then I get a text saying that we are out of warranty and it will not be covered. Also, almost every shelf has broke or have had issues. This is a terrible refrigerator. Our previous one was 20 + years old when we bought this one and still worked... Whirlpool. Maybe Samsung should stick to cell phones and not appliances. I will also post the same feedback on Google.

We purchased a brand new Samsung Fridge from our local Leon's in Owen Sound, ON Jan 2021. The compressor fan broke within one month and we were given the runaround about who was responsible for fixing it. Still within warranty time frame, Samsung agreed to send a repairman from 2 hours away to fix our issue. We still had our old fridge and used this for a week before our fridge was fixed. More problems now. About 2 weeks ago, our freezer was completely thawed and our food was thrown in the garbage. The fridge is also not cooling food properly.

My Samsung refrigerator, model RF28HFEDBBC has had ice maker freeze up issues on a regular basis. When selecting this model to purchase, I believed I was getting a high quality device. The ice maker has OBVIOUS design issues and a class action lawsuit has been filed. I believe this is in eternal arbitration since 2019 - indicating SAMSUNG is trying to BURY and delay dealing with their inherent design issues.

The refrigerator is fine. It's the icemaker that has been the problem ever since we purchased the fridge. They replaced the icemaker completely once under warranty, and it didn't freeze up for a few months, we called them back when it did and they installed insulation around it and caulked it, they said it would fix the problem. It didn't, now I have to defrost the icemaker monthly. The last tech that came out said there was a lawsuit pending and not to worry it would be fixed or replaced. Well, so far neither has happened. Getting tired of defrosting the darn thing. I will never buy another Samsung refrigerator again. The old Kenmore Elite we moved to the garage has a wonderful icemaker, thank God we kept it. We purchased model #RF28JBEDBSG/AA in 2015 from Home Depot.

Samsung Canada is not responsible company. It is like 2 weeks that I was delivered with my refrigerator. It does not work means does not cool. I have paid for it. It is now 2 weeks that I am calling Samsung service. At any time they just transfer me to different departments in order to escalate the case. They just apologize and do not resolve the problem at all. They do not understand at all that we are a family of 3 and we do not have any other option now. The staff seem to be useless in the sense that just ask me to wait until the appropriate solution will be found but they do not do any action. They just repeat for me that it is their framework. They are like robot.

I purchased a Samsung Refrigerator in 2019. The seal system failed on 7/22/22. It's sitting in my kitchen leaking oil and the oil smells so bad. At first they said it is under warranty. They said they will refund me the money that I spent to hire a technician to diagnose it and the will refund all of my groceries lost. However, when I got transferred to the tech department to get it fixed they said they didn't have a tech on staff that can even fix this issue. They've canceled 7 tickets on me. Now they are saying that it is not under warranty. I am now seeing articles that people have just recently filed a lawsuits against Samsung for their products failing to keep food cold. I just wanted to share my story. Feel free to contact me at **. I'm so devastated by this. It has brought on financial hardships for my family as we are forced to use a small bar fridge significantly limiting fresh foods. Thank you for your time.

Purchased this fancy hi tech refrigerator with Family Hub Sept 2020. Compressor faulty after 1.5 years of use. Replacement compressor also broken. I have been without a refrigerator for 3 WEEKS with no assurance from Samsung when a replacement compressor is available. DON'T BUY this Samsung product. Lost any trust in the brand.

First year was fine, 2nd start freezing all my vegetables, so contact the company and they send someone to service. He said, "Your temperature was wrong. Has to be at 37 to 36." I had it at 37. I wait few months and continue doing the same thing. I call again. The first number I call was no longer in service. I searched and they couldn't find my first time complaint about this issue. They want me to pay.

I purchased a Samsung refrigerator, 7/2021, it has never worked properly. It is a bad refrigerator. Samsung will not exchange or refund my money. I have called numerous times and I get the run around. The refrigerator is a side by side with water dispenser, a water pitcher. Neither has worked properly. They will send a service person and it is fixed and will break again. It was repo on 7/22/22 and broke 7/23/22. When I call Samsung, they will send someone but it never lasts long. A new refrigerator should not be doing this. Samsung customer service is a joke. I received a call from Samsung on 7/23-22 and was told that they would take care of this and would send me info and they did not. I called back and was told they could not help me. I feel like I have been robbed.

I am using a refrigerator from Samsung with a 5 year warranty. Last 8 days my refrigerator is not working and I have been calling the service centre daily with no response at all. Leaves me a choice to throw Samsung junk and buy a new refrigerator. Use LG. They sent someone for my LG refrigerator and fixed it in 3 hours.

I purchased a Samsung fridge four years ago and I’ve had to have the icemaker replaced or repaired four times in that period of time. I was able to bully Samsung to replace or repair twice at their expense but I have finally given up as I know they will not replace or repair again. They make a very poor product and they do not stand behind it.

I purchased several Samsung appliances in July 2015. At the time, I thought that I had made a good decision. Shockingly, within one and half years, the stove/range went out. I had to purchase a new stove - a different brand, of course. Next, our Samsung washer and dryer went out after only two and half years of use. My home warranty company came to the rescue. Then our Samsung dishwasher also went out after only three years of use. I had to replace that too with a more reliable brand. Finally, today, our Samsung refrigerator has also died, after only six and half years of use. The repairman said it would cost me $1800.00 to fix it. I had to go and pay for a new refrigerator - a more reliable brand. Essentially, all the Samsung appliances that I purchased only a few years ago are now pieces of junk. I regret buying Samsung appliances and will never make that mistake again.

From the first day, I had a problem with the ice maker. I called several times and finally after 5-6 months the technician came and fix it by changing the whole group. After a few months start having the same problem, making noise, not producing ice, etc... I called again, but already was more than 12 months and they want to charge for the service. I didn't accept it and I bought another brand, but not Samsung anymore.

I have had my Samsung French door refrigerator for 5 years, 2 months. Up until now, it was great. But, the freezer stopped working & the Samsung authorized repair people came twice to fix it (needed new compressor). After 2 attempts, which totaled over 7 hours, they deemed it unrepairable. Samsung wouldn't provide any accommodation as it's (barely) over 5 years old. If you're looking to make a big investment for a fridge that lasts 5 years, good for you. But if you want something more durable, don't buy Samsung.

Samsung French Door fridge. This fridge is a lemon. It has failed 3 times, freezes everything. Samsung refuses replace the product after 4 fails even though after the last time it failed they said they would. I would never recommend a Samsung product to anyone.

We bought a fridge from Samsung to get it delivered to a new construction home. It changed the delivery date in July to May. The house won't be built by then. I tried various ways to change the delivery date or cancel it, but could not connect to any responsible customer service agent, for this job which is easy to change in the current times. Finally after multiple days, we could cancel the order through XPO Logistics (Glad to get connected to a human, at least). Now XPO would not provide me a reference number for the order cancelation.

Don't get their refrigerator even if it is free. Gave trouble in the first year. Water leaked the first year. We had an extended warranty but it was a waste of time as they have trouble showing up. When they do it is a nightmare getting a part. They use a hair dryer to defrost the panel. Our panel freezes and the food spoils. The pandemic made it worse to buy a new fridge. Stay away. The company is aware of their manufacturing defects but doesn't support their product. They should not sell products in this country if they don't want their products to last and they sell junk.

Ordered from Samsung.com. Bespoke French 4 Door. Middle panel arrived damaged. Customer service is a nightmare. I have called multiple numbers, texts, chats and cannot get Samsung to replace the panel that arrived damaged. I’m now told I’m outside the 15 day return period. I’m on day 17 including weekends & a holiday. I did not want to return it, it is a huge refrigerator. I only wanted the damaged panel replaced. After 6 hours of getting run around by many customer service personnel I’ve decided to put the same 6 hrs into making my experience well known so others can be warned.

Samsung and LG are not designed to be reliable. They're not designed to last. They do not maintain safe temperatures and can cause flooding in your house, fires and unsafe food storage temperatures. There is a group on Facebook dedicated to how terrible Samsung refrigerators are. So far, they have been able to get $10m in refunds and that number is going up every day. It all starts with the ice maker freezing up, then the panel behind the fridge will freeze and the fans stop working and then everything gets worse from there. There is no fixing these devices. They are ALL defective. Look at Bosch, Maytag or Thermador if you want something reliable.

Ice maker freezes up, and does not hold temperature. There is no actual fix for the design flaws. Samsung will not help or acknowledge their known design issues. Steer clear of all Samsung appliances.