Samsung Refrigerator Reviews

We bought a new Samsung refrigerator in 2022, the BeSpoke 4 model. Within 18 months the ice machine stopped working, soon after the freezer stopped holding temp, then finally the main fridge compartment stopped holding temp. Our repairman tells us that they make these units with a fundamental flaw built inside. Refrigerant slowly leaks out over time at a connection point where copper meets aluminum, this connection joint is something that cannot be welded, so they use some form of bondant which deteriorates over time - usually after the product is out of warranty. Repairman says there is no permanent solution to fixing it and that it will need to continue to be repaired for the life that we own this fridge. Samsung should stick with building cell phones!!! BUYER BEWARE!!!!

We bought a Samsung refrigerator 2 years ago, and the ice maker is already broken. Called Samsung and they said we are responsible to pay for the repair. Whole deal is a terrible experience and customer service is some of the worst I have seen.

We purchased a side-by-side French drawer Samsung refrigerator several years ago. It developed icemaker problems in 2023 along with a flashing panel and moisture and water puddles on the floor under it. Items in the refrigerator portion are freezing solid while items in the freezer are soft and not frozen solid. We heard about the icemaker class action lawsuit and contacted Samsung and were promised that Samsung would come to our home and repair free of charge. This was in May 2023. They have yet to ever show up. I have contacted them 12 times and 12 service tickets have been created. But each time they cancel the service ticket and call me and tell me they don’t have service available, I am 45 miles away from the service center and I have a Lowe's in town that is also a Samsung retailer.

The Samsung fridge model RF26J7500SR not worth money. Inside shelves crack easily very cheaply made. The biggest problem is ice maker kept freezing up have to defrost just for it to ice up again. So had to shut it off. I will see about technician to fix but probably not worth the money it will cost. I would not recommend fridge, very disappointed in product.

Be warned there are small plastic pieces mixed with your ice. The ice maker mechanism is shredding pieces of plastic. I strongly do not recommend this product. Samsung customer service not helpful. Hope Health Canada looks into this matter.

Disappointed with the side-by-side refrigerator due to the design of the icemaker. The "spout" for the icemaker is not positioned for the water to properly drain so it locks up the icemaker and unable to produce ice. I had 3 service calls for this SAME issue in 2023.

We have been dealing with the ice maker freezing up from near the beginning. It is so bad now that I have to completely defrost the entire fridge just to remove the icemaker door. I am done and will NEVER buy a Samsung again. Please do not buy this style as you will be sorry.

Ice maker stopped working and froze the whole maker to the fridge. It couldn’t be removed to clean. They came out and said they fixed it under warranty but it also stopped working eventually. Now out of warranty and no help from them. Don’t Buy!!!!

We moved into our new home in July 2017 and all the appliances were included except a refrigerator. No worries, we visited our nearby appliance store and immediately liked the Samsung (french door/stainless steel/Model #RF23M8070SR). We purchased a 5 year protection plan for $250.00. Within the first year, we experienced issues with the ice maker. We would use a tool to remove the ice buildup in order for the ice maker to work. After a while, even this didn't help the issue and the ice maker simply stop producing ice all together. We now had to purchase ice twice a month for our home. However, we thought, if we didn't have any further issues, we would consider ourselves lucky. Oh no, now the freezer has stop working and the technician(s) all advise us of the out of pocket expenses it will take to fix the issues. We simply do not have the resources available to fix the issues on a now 7 year old refrigerator. We need some assistance: **.

HORRIBLE customer service. Fridge failed after 3wks. No exchange with Home Depot so forced to accept refund. Technicians were inexperienced and no help. This process has taken weeks and consumed too much time. DO NOT BUY!

We could not remove the glass from one of the shelves to clean raw meat fluid that seeped between the glass and the shelf's frame. Samsung sent a technician to help only to find the glass is unsealed AND can't be removed. He said if we needed to clean any trapped spills, we have to put it in our bathtub (kitchen sink too small and too shallow) and use the high pressure sprayer to get into the crevices and then use a hair dryer to dry it out. Unbelievable.

After talking very unsuccessfully to several agents, I was given $1045 on a 6 year old $4000 refrigerator that had literally caught fire. I will never buy another Samsung product. There is class action lawsuit.

Purchased all new Samsung kitchen appliances in 2018 stove, refrigerator, microwave. October of 2023 Samsung oven stopped heating and ice maker on refrigerator worked intermittently. Called several different appliance stores and most wouldn't even work on Samsung appliances because of poor support from Samsung on getting parts. Finally found a appliance repair facility in my area and was told oven needed new sensor and refrigerator needed new ice maker and there was a lawsuit against Samsung for their refrigerators not making ice. Appliance repair dealer said to contact Samsung and they may assist with repairs.

We were able to get our ice maker fixed within one month of our warranty running out last year. Now our freezer is not working. Why so many problems with Samsung? Threw out a considerable amount of goods.

Ordered from directly from Samsung.com and the refrigerator was defective upon delivery. Samsung tech support confirmed with repair tech “no parts can correct the issue”. Now Samsung endlessly transfers or simply hangs up rather than replace the unit.

We purchased a new home in 2019 that came with a brand new Samsung refrigerator (purchased by the builder). Almost immediately, the water/ice dispenser began failing intermittently. We could get water OR ice, but not both. The only way to correct the issue was to cut power to the refrigerator, then turn it back on. We dealt with this for a while, then finally called a Samsung-approved repair company for help. After MULTIPLE service calls (and involvement directly from Samsung), hundreds of dollars, multiple separate calls with Samsung and finally a service call from Samsung directly, we were told that our refrigerator could not be repaired - too bad, sorry, good luck. So, we recently replaced our 4-year old Samsung refrigerator with a KitchenAid - we should have done this 4 years ago. Could not be more disappointed with the product itself or the quality of customer service we received from Samsung. Buyer beware!

I will never purchase another Samsung Product. My reasoning is outlined here. In May 2023, I purchased a 23 cuft Smart 4 door flex refrigerator with family hub and beverage center for $3,557. The contract crew delivered and refrigerator, plugged it in and connected the water but did not set up the “smart” portion of the refrigerator. I subsequently set it up, and immediately experienced problems with internet connectivity. I have 500 mb service and the router is 12 feet from the refrigerator. So, bandwidth was not the problem. The refrigerator would maintain connectivity from a few hours to a couple of days.

Do not purchase from them! Their products go out (brand new at that) and they want you to wait a week a for repair tech.... How long for parts and a return visit? In the meantime, your groceries just spoil. Your family doesn't really need a refrigerator, do they? Deal with companies that appreciate your business and value you as a human. Seriously, a week for a repairman? Samsung can't contract with local repairmen?

We bought New Samsung appliances from Home Depot when we built our home. We bought a Fridge, Oven, Dishwasher, Washer and Dryer. The Dryer took forever to dry clothes and had the steam dryer function which makes mud out of lint and clogs the exhaust line frying the heating element. Because we bought all the appliances together Home Depot gave us a 3 yr warranty. The Refrigerator is absolute garbage, we are on our 5th icemaker. First one lasted until the original warranty expired, luckily the Home Depot warranty replaced it four times (each time it was upgraded supposedly). It quit again after the Home Depot warranty expired so I removed it completely and we have to buy ice. There is a class action suit against Samsung regarding the ice makers, but it will take forever to settle. WE WILL NEVER BUY ANOTHER ITEM FROM SAMSUNG AS LONG AS WE LIVE.

I need to share my ongoing ordeal with the Samsung RF263BEAESG French Door Refrigerator I purchased in 2019. At first glance, the sleek design and fingerprint-resistant finish caught my attention. But over the past few years, it's been one headache after another. The core of my issue lies with the sealed system repair ports. They were improperly left open after a repair, and despite numerous service requests and countless hours on the phone, my fridge is STILL not fixed. To add insult to injury, I've had service tickets created and then inexplicably canceled over and over again.

Ice maker freezes up and stops working. After defrosting, will work for a day or two. Company not willing to admit deficient design. Outside 1 yr warranty so on our own. Stay away from Samsung as company does not back product and clearly doesn’t care about customers. This is a common problem and is well documented online. All we wanted was tech to come and fix at no cost. We will never purchase a Samsung again and I will take every opportunity to educate people to stay away from purchasing from a company that only cares about the bottom line. Very frustrating!

Purchased a Samsung refrigerator. 14 months later it would not work. Samsung sent technicians out to repair after 7 no show appointments. Replaced main board which cost $400 because that part only had a 12 month warranty. Then the compressor was replaced after main board did not fix. 5 months later and my refrigerator is still non-functional. The customer service is terrible, the contracted service provider is terrible and the quality of their appliances is terrible. Do not purchase Samsung. Talk to a local appliance repair person and they will instruct you to never buy Samsung appliances. Poor quality, poor service and poor products.

I got my Samsung refrigerator during the pandemic from Best Buy, since day one the refrigerator start freezing my grocery, I call Best Buy and they told me call the Samsung, I spent about hour on the phone with representatives and been told call the technician, what will cost me from $300 and up, I try to defrost fridge, change temperature, nothing help, still have the same problem, call the Samsung again, same recommendations. Talk to some people and a lot of them have same issues with Samsung appliances. Will never buy it again.

We bought a new home October 2022 that came with zero appliances. We saw an ad for a package of Samsung appliances that would fit perfectly in our home so we purchased all new appliances assuming they were decent quality like Samsung phones used to be. Right away we were disappointed in the ice maker's output and water dispenser having no light. About a month of having the fridge, it started making loud noises at night and one night stopped cooling, the little bit of ice in the icemaker melted and damaged my wood floor. Had the company fix it only to have it spew all the freon out and fill my home with fumes.

Stay away from Samsung home appliances. I paid 4k for a fridge. It broke down right after a year. Though I called customer service before 1 year warranty ran out. I was given temp solutions like shut down the fridge for 24 hours. Melt the ice etc. The moment I crossed 1 year Samsung told me, "Get lost." Here I am helpless with 4k lost. I am so disappointed. Worst company, worst customer service, worst products.

A little plastic part on the bottom of my refrigerator door keeps breaking, the part probably cost them around a dollar, I wanted them to send me one so I called Samsung, I got such a runaround. She said, "There is nothing I can do for you" so she switched me over to parts, they wanted me to purchase one for nine dollars and set me up with a service call to install it. The part has one screw holding it on. I have already purchased this part two times before and it keeps breaking, no one would help me, a decent company would have sent me out a new piece.

We purchased our house with all new Samsung appliances in April of 2022. The refrigerator operated well until August 20, 2023. As they offered 24/7 service we called that day and had a service technician on site by 8/23 who diagnosed the problem as a bad compressor. That service tech stated he could not repair or replace the compressor and we needed to call Samsung again. We did and they said a technician from another company would arrive on 8/30. He called today and stated he would not repair it but would diagnose the problem again and order the part needed. So here we are 10 days and no refrigerator and all our food and frozen food ruined. My advice is don’t buy Samsung.

My Samsung refrigerator Rf28hmedbsr/aa model was purchased about 7 years ago and over the last 2 yrs, I have had to force defrost it at least 12 times. I have had to throw away a lot of food over that time. Initially, I had called a technician who charged $500 and essentially just defrosted the coils and the fan and said that Samsung makes a terrible product and fixing this would cost over $1500. I am now so frustrated about this issue and no help (not in warranty) that I will just replace it. It made sense to send this a review so others would know the longevity of this type of a Samsung fridge

The Samsung refrigerators look nice but don't be fooled. We have had nothing but trouble with the ice maker since we purchased it for $2,800 a little over four years ago. Now we're told by Samsung that the ice maker is not repairable. They are offering a small refund but that doesn't help. We remodeled our kitchen and built a space for that specific refrigerator in matte black. Impossible to find a replacement and I would never buy another Samsung. Their customer service is frustrating in that the reps answering phone speak very poor English. I've made dozens of calls and had repair technicians in my home multiple times. Bottom line - poor quality product combined with poor customer service.

I have Samsung 4-door refrigerator that had cooling issues. While I understand the product was out of warranty but the support provided by Samsung was horribly pathetic. First it was hard to reach them. The company does not know how to function or support. You have to go through multiple times before you finally get someone. Samsung connected us with a 3rd grade repair shop who came and took 137$ and said only Samsung can help to fix the issue. From that point Samsung took hands off approach and just kept saying it is out of warranty and was not able to provide any support besides Google searching who in our area can. Literally they left customer hang dry. It will be very difficult for me to buy any Samsung product going forward. They literally cancelled the ticket without solving the problem. I am asking the company to not only fix the problem but refund my $137 that I paid with no outcome. Ticket # **.

We purchased a 4-door counter-depth Samsung Refrigerator with water and ice maker 6 years ago. The first tech that came to change out ice maker said to us every one has this problem. He also mentioned that our compressor would probably go around 6 to 7 years. He was correct. My problem is we paid very good money for product, purchased an extended warranty and their tech told us what was going to happen and the company Samsung does nothing except say, "Would you like a tech to repair?" I will never purchase another one of their products. Please beware.

We bought a Samsung flex 4 door less than 2 years ago. It is out of service. There is water under the crispers, which is a very common problem, and samsung has never attempted to fix the problem. Try contacting samsung. You cannot. When you call the customer service number you get a call center in the Philippines, they take 20 minutes just to enter the information, wait it gets worse. They send your repair request to a third party vendor, you wait for them to contact you, worse when they do contact you they actually ask for a $200.00 deposit up front on the phone, just to come to the home to figure out what is wrong. If you decline to pay an up front fee they cancel. We called a repair service on our own, no upfront fee, and the service call was $79.00 deducted from the repair. Read the reviews before you buy a samsung refrigerator, it's terrible, and customer service is worse!!!

We got a Samsung French door refrigerator with the ice maker in the door about two years ago. After 5 to 6 months of ownership, the ice maker started freezing up. We would thaw it out and it would just refreeze within a month. This went on for months, Samsung customer service was no help. We ended up keeping the ice bucket out, as that seemed to help with the freezing up.

I purchased a Samsung refrigerator through the Home Depot on 6/5/18. We began having problems with the refrigerator less than 2 years into our ownership when the ice maker began collecting ice along the side of the unit, jamming the unit from operating and being able to get ice out of the machine. Water was also regularly leaking out of the ice maker and into the ice chute and into the refrigerator. We realized a month or so ago that the temperature in the refrigerator wasn't cold enough after seeing food items we had in the refrigerator spoil quickly. I put a thermometer in the refrigerator and saw that it was only cooling to 55 degrees, even though the setting was for 36 degrees. I contacted Samsung after explained my dissatisfaction with the product and with spending $2,119.99 for a product that began giving me issues in a couple years and was now not unusable in a short 5 years.

This is the first time I will purchase a product directly from the company (Samsung) like this and I would say the wholesale company do a better job more than you guys. I purchase a product with my credit cards from you guys. In other to have a return your agent told me I have to purchase another one which I did. You guys sent another company to come and have the return picked up. You guys charged my account 2 separate charges for the product.

We have had problem with this fridge for several years now and of course the warranty I has run out. This fridge freezing on the bottom is a big problem with these fridges they know about and will not do anything about it

2015 Refrig. Model #RF28HMEDBSR. Samsung knows there is a design defect with ice maker. After 5 new ice machines and new motherboard, each install ensures me this is the fix. Mold is now growing in the crisper drawer from the leaking water and dangerous temperature drop. They will lie to you so that you keep accepting "the fix" so they do not have to pay you. Customer service claims they have no supervisors or managers, they are horrible liars. My piece of junk is a 2015, people with 2021 models are having the same issue. Why keep producing the same problem if not only for the bottom line of profit?

I purchased a whole set of Samsung products in 2020 for my new home. It took us time to hook up the ice maker but as soon as we did, it lasted 2 weeks. The back of the fridge inside now leaves pools of water, have to take out water at least twice a week. Shelves keep breaking, replaced two times and the last shelve that broke hasn't been replaced. I called service department and was told I need the receipt to have the ice maker replaced free of charge. I cannot locate so no deal. Very poor service provided and don't let me start about transferring me to the remediation dept, what a joke. Who trains these people, worst customer service in the world. ADVICE. DON'T BUY SUMSUNG. From reviews a lot of us have made the mistake. We are now looking to purchase a new fridge and in time will also replace the stove. What a disaster Samsung has created. At least I can save my kids, family and friends from making this HUGE mistake.

Samsung makes some pretty decent products but under no circumstances should you buy directly from the company. I had a 9 year old refrigerator out of warranty, icemaker wasn't working and the top fridge wasn't cooling. Called Samsung and got a rep halfway across the world speaking poor English. Set up a repair appointment with a NJ shop whose reviews are awful. Tech came and replaced the board and fan and said icemaker required a new ticket. Days later the fridge was roaring like a jet engine. Called Samsung and replied about sending someone back right away.

Purchased a Samsung refrigerator with ice maker/water dispenser in the door on 5/20/18 for $2500+. In the 5 years since then, we have had the ice maker replaced 4 times and scheduled a 5th. The first 3 replacements were done “no charge” (beyond inconvenience) by the excellent service department of Yale Appliances, though each replacement failed after about 10-12 months. When we requested the 4th repair we were told that due to issues with that specific product, Samsung would be responsible for any further service. Their personnel did replacement #4.

Samsung refrigerator don’t last 10 years their guarantee/warranty is a fraud. On July of 2014 I went to my local Home Depot and bought a new Samsung French door refrigerator with a flex drawer and bottom freezer for 3,200 dollars. By November of 2015 the refrigerator started to have issues making popping noise and then came the ice buildup on the twin cooling system. I contacted Samsung and informed them of my issue. The lady on the phone had me do some troubleshooting then said your refrigerator is out of warranty and if you like a technician to go and check the refrigerator you will have to pay out of pocket. I went to Home Depot and explained my situation the salesperson said oh but you bought the extended warranty.

SAMSUNG BOLDLY STATES THAT REFRIGERATOR COMPRESSORS HAVE A WARRANTY FOR 10 years. I also have a extended warranty that Boldly states fix or replace. I have two service calls within 20 days of no refrigeration. My wooden floors are ruined from the Refrigerator leaks. #1) 10 days after request Serviceman was sent by Samsung from a Radio =/TV repair shop that does not fixed sealed systems. #2) Serviceman confirmed Compressor and sealed System failure. He could not fix it until Samsung gave further instructions. It's Day 20 and Samsung has done no follow-up. I have had had two refrigerators in my life. Samsung is number 2.

Purchased a Samsung fridge and it was delivered last September. We recently noticed a crack in the interior fridge housing. Talked to Samsung and after reviewing a picture sent in by text they said it was the result of physical damage and would not do anything about it. We don't recall any incident that would have caused the damage, any even if there was, it would not have been anything outside of normal usage in a kitchen setting with only two adults and no children. Obviously the fridges they manufacture are not designed to hold up under normal use, and they certainly do not stand behind their products.

I've had the fridge ~6 yrs. I'm very unhappy about 2 shelves breaking off because of the now obvious cheap plastic holding the shelves - unfixable without replacing the whole door (I have pictures). The ice maker has become a useless frozen ball of ice. Samsung is not willing to offset repair costs after the warranty expired of course. We regret buying this unit so early without reviews.

Hi. Purchase a refrigerator back in March 2023. I was given the estimated delivery date of June 9, 2023. Understanding that we’re still feeling the impact of the pandemic, I assume that there was a back order of refrigerators, and I could not get one delivered anytime sooner. I kept checking on the order. Status in the product was to be delivered on the June 9 date, without any issues. A day before the delivery I received a notification that the product was nowhere to be found, and that it was not going to be delivered on June 9, 2023, and unfortunately they did not have any other information. I am supposed to just wait and see when they’ll have the product available. I’ve waited over two months for the product to be here, to delay, the order without any details, or ETA, is unacceptable. Hopefully this review will be seen by Samsung staff, and they can reach out to me for more information. I just want to have the refrigerator delivered.

If you buy a Samsung, you must buy the warranty because any parts to it are usually discontinued within 2 years and the product can not be fixed. I am out on a refrigerator that is a year and 8 months old on a product that they swear lasts 15 years.

I have loved my Samsung refrigerator because of the design; however, there are some major problems including the ice marker. Now, after 2.5 years and probably even less because it has been six months at least since I have had time to take out the glass shelves to wash. I am appalled that all shelves have cracked plastic corners, and I'm afraid the shelves will fall. The shelves should be replaced by Samsung!

The IceMaker is VERY LOUD. It also takes forever to get the ice. The glass shelf over the drawers is not removable so it cannot be cleaned. The doors stick sometimes so they are hard to open if you have hands full!

I’ve had my Samsung French Door refrigerator model# RF28HMEDBSR/AA for a little over 5 years. After 2 years the ice machine froze up and now I have to defrost it every two weeks or so. Because the ice reservoir is in the fresh food compartment which is above freezing temps it accelerates the freezing of the ice maker due to moisture getting the the ice maker. Another reason is poor design. The only adjustment you can make is on the right hand door and the ice maker is on the left hand side. The sealing gasket for the ice shoot will become worn and not seal properly, therefore allowing moisture from the air to seep into the ice machine causing it to ice up. Who puts and ice maker and reservoir in the fresh food section and not the freezer!??

Love my Samsung Bespoke Fridge, super high tech with all the latest features, including SmartThings integration and extremely power efficient, not to mention customizable! I seriously love how all my Samsung appliances integrate with each other so seamlessly. Highly recommend!

I bought Samsung RF23J9011SG 4 years ago. Ice maker stopped working after one year. Samsung refused to replaced and then finally the changed it. Now the fridge and freezer both stopped working. I called a tech and paid him $135.00. He told me it is not repairable. Do not Buy Samsung Refrigerator.

This refrigerator has given us the blues. The ice maker has gone out 3X, and it is about to be repaired AGAIN. Currently it's not making ice at all and it's leaking water. They don't send people out from Samsung, they send them from a different company NANA, because I'm sure they have so many repairs they can't keep up. How many times should it be repaired before it's replaced. This is very unfair and unfortunately, I guess we're just stuck with it. I would tell no one to purchase this refrigerator. The contractors who came to put in new cabinets said we should not have purchased this...sad that everyone knows after the purchase. I thank you for nothing.

Do not purchase Samsung refrigerators. The one we purchased, that cost us several thousand dollars being only 6 years old has cost us several thousands in numerous repair services over the years. The latest issue is that the freezer does not work, nor does the ice maker make ice anymore. We were told that there is not enough refrigerant to cool the freezer. That is presumably caused by a leak, which is frankly shocking for a unit barely 6 years old. This will cost us several thousand dollars to repair and will span over several weeks, which will put as at a very prolonged period of inconvenience.

I purchased my Samsung Fridge, model RF28HFEDBSR, with serial number 065k43bg800199y in September of 2015. I had a service call on 2021 regarding an ice maker issue. My current is my fridge doesn’t stay at an appropriate temperature. I called Samsung and they refuse a free service call. I am aware of their constant ICE MAKER and fridge temp issues from other customers. The case #** was escalated and I have not gotten a response back. Right now holding temps in the fridge at 45 degrees and 35 in the freezer. The compressor is now making a loud noise. I’d like this issue resolved by repairing the fridge or a full refund. I’m losing hundreds of dollars alone in food.

Purchased a refrigerator under 4 years and found that not only the inverter board was faulty but the main board as well. Shoddy products built to last no more than 4 years. Samsung refused to accept responsibility and simply recited their warranty policy....1 year manufacturer's warranty and 10 years warranty on compressor. You are on your own after one year and products are built to breakdown. Stay away and take my advice. I will never purchase another Samsung product.

Purchased fridge June 2021. Door does not shut well. You have to push on it! Door shelf holding condiments broke in first year. I called Samsung. They gave me parts phone number. I have now ordered this 180$ shelf 2 years in a row and now need another! The company when called says my warranty is no longer and nothing they can do. They didn’t cover my first year’ awful quality fridge and even worse cuts service! I will never purchase a Samsung product again.

New BESPOKE RF23BB8200QLAA Fridge French doors never aligned properly. One door doesn't stay open the other one swings open. Tried to get it repaired and service team did listen and I had someone come out. However he said this is a common issue. Very disappointed. I have bought a lot of Samsung equipment in the past, phones, watches, Washer and Dryer. This will be my last Samsung purchase of anything. I definitely regret my purchase.

The bespoke refrigerator is just about 2 years 2 months old and the freezer portion is not cooling. I had two separate technicians review it and was told I need to replace the compressor. I contacted Samsung on February 23 and provided all necessary paperwork (technicians review) including title of the property since I am the second owner of the home since it was built in December 2020. Each time I was told the case has been escalated to the highest priority and they would respond within 24 hours. I have followed up 7 times but there is no movement in the review. I lost all the food in the fridge and freezer and Samsung still would not respond. BEWARE - DO NOT BUY SAMSUNG REFRIGERATOR - They do not care about fixing or repairing anything nor do they honor their warranty.

The Samsung fridge was purchased for my mother in law and 2 other adult family members. It had the compressor die after only 2.5 years. It had a 10 year warranty for compressor, 5 for sealed system - supposedly. We call Samsung right away - the only authorized service shop is 20 miles away in a tiny town called Centralia - they couldn't get anyone in Columbia to work with them. It was obvious the compressor/sealed system was dead - in my research lab I have had dozens of refrig units over the decades. I had to pay $90 to get it diagnosed by Samsung's authorized service folks.

We purchased a Samsung double door lower freezer refrigerator in 8/2018. The upper portion (refrigerator) stopped working. We got in touch with Samsung the number provided inside refrigerator and made an appointment. Needless to say the day of the appointment the company themself canceled (poor customer service) after waiting 7 days to rectify this problem. They couldn’t make another appointment at the time the wait was an additional 4 days. We had to go and get a new refrigerator not a Samsung of course. The company never tried to make right on the fact that we waited and never got the situation fixed. We will never buy another Samsung product. Horrible customer service!!!

The title says it all. Worst customer service and policies. Won't fix the broken ice maker (still in warranty) because there's dent on their flimsy stainless steel which is totally unrelated. OMG and how rude. Because of small dent all warranty is voided. So because the dent is so easy to make (just by touching the door) they now won't warranty any issues you may have with this cheap fridge. DON'T BUY SAMSUNG if you want to save yourself some anxiety. Oh ya! The stove we bought to match had to have the circuit board changed several times and issues still persist. I give up. I think that’s what Samsung ultimately wants.

Model # RT16A6195SR. We purchased a Samsung Fridge from Home Depot on the advertisement that Samsung's refrigerator was ice maker ready. When I went online to order the ice maker parts, I was directed to J & J, which runs the Samsung parts dept. So far, J & J has sold me $400 in parts and I'm still short of a plug. I called J & J this morning to furnish with the plug and they informed me that Samsung doesn't make the plug. J & J is $400 richer (I'm $400 poorer) selling me parts that aren't complete to finish the installation of the ice maker. J & J also will hang up on you when they don't want to talk to you anymore. Good Luck, so far I have had none with either company.

NO DELIVERY YET of panels for Samsung 4-piece Tuscan Stainless Kitchen Package purchased on August 20, 2022 at Orville's, Amherst, NY. Orville's has no estimate date of delivery from Samsung. Received absolutely no assistance from Samsung support to my many requests to resolve this situation.

Worst customer service, after wasting several hours of time with online chat, I ordered washer and dryer. The customer support engineer "**" lied to me that the order would be delivered on Mar-02nd. I even asked him why in the checkout page, it was as Mar-07th. He was keep on lying not to worry about the date. He said it would get updated. But once the order is posted, I received an email stating that the order would be delivered on "Mar-07th". When I inquired about it, he asked me run behind order team to further coordinate on. He disappeared now. I would try once again tomorrow with the order team, if they could resolve this. Yes I would cancel / dispute my order. Always recommend ordering through Costco... I made a mistake.

Samsung has known the interior back of fridge freezes, fan makes loud noise as it hits ice buildup. Solution, remove interior items, unplug, take off back panel (inside). See ice pack, fan can't work. Samsung representative says it's warrantied 10 years. Samsung customer service says NO. DON'T BUY SAMSUNG REFRIGERATORS!! They don't support their own product! $3k-$4k and no support.

We bought a Samsung refrigerator from Lowe’s 3 years ago to put in our newly built home. A year after living in our new home, the fan began making noises and the refrigerator quit cooling. This continues to happen about every 4-6 months, due to ice build up in the back. This refrigerator is causing us to spend a lot of extra money having to pay someone to come fix it each time, not mention the spoiled food when it happens. My dad is a contractor and we are very disappointed in Samsung refrigerators and will not recommend their appliances to future home builders.

They look nice, Hi-tech, but after 2 years they start to fall apart. It always starts with the ice-making machine, then the water dispenser. We have a double french door refrigerator with an ice and water dispenser. The reality is that the design is poorly done and not enough engineering has been put into it, so they always end up failing. We started having problems 2 years after the purchase, then customer service tried to fix it, 4 times until they decided it is not worth helping us anymore. Now they blame the fact that the warranty has expired and do not want to fix it anymore. It is a $ 2800 appliance that cannot last more than 5 years!! Lesson learned: DO NOT BUY SAMSUNG APPLIANCES.

Many issues with our Samsung Refrigerator. Starting back as March 2021 (out of warranty) only 6 years old. A sensor had to be replaced with a $300.00 cost. Since fall of 2022 we have had our ice maker freeze up and now again the back of the fridge is all iced over. Samsung has a class action lawsuit against them. Service Bulletin Number ASC20170602002 from 2014 to present and another Service Bulletin AS20171005001 since 2017 to present.

I have owned this unit RF28R7351SG for around three years now. In the first 3 months the Ice Maker leaked behind the tray and froze in place making it unmovable and after unplugging unit and thawing the ice tray broke upon removal, so I just purchased a new one only to have the same thing happen again after 1 week, so I have not been able to use this feature basically from new, next upon trying to clean the inside, the glass on top of the 2 drawers is not removable and get gook all along the edges creating disgusting mold and possible even botulism for it is not in any way able to be cleaned. It is molded, as so are the drawers. They can not be cleaned in the corners and all across the front and bottom lip.

The quality of this product is so poor that the shelves in the door began to crack and break and fall out making them useless after less than 1 year. Customer service says I’d have to buy new ones at $30 each. The plastic that they are made of must be too hard and faulty. I have never had a refrigerator door shelf break this quickly. Customer service is next to impossible to get hold of and were completely unwilling to resolve this issue. I will never buy another Samsung product again.

Infamous ice maker issue. On our third one and it still freezes up. Draws trap water between the layers making them hard to clean. Cooling coils while accessible do not have room to clean 360 degrees around them. Ice maker is really noisy when it does work which is not often. Waiting for this one to end its life cycle. Will never purchase anything from Samsung again.

Our Samsung refrigerator was pricey. It is a French door with a bottom freezer and it is a beautiful-looking refrigerator. Unfortunately, there are a few things Substandard. The drawer in the freezer is cheap plastic, the track and wheels are plastic and the drawer is constantly falling off the track. Next, You must close the left door side first, the seal is frequently misaligned and will miss if you forget and close them both simultaneously. The water dispenser has no light. This makes it difficult to fill a narrow water bottle.

I will never deal with this company again. I have spent over 4 days and over 9 hours on the phone attempting to deal with their non-English speaking customer service. New refrigerator was installed on Nov 25, 2022. First the warranty shows it expired in 6 months (should be one year). I was told it is one year from date it was built (ridiculous). Mind you, I bought this directly from Samsung. After three days, 9 hours on the phone, sending copies of everything twice they updated it to one year from order date (also wrong). If an item is back-ordered the warranty doesn't start on the date of the order. STILL NOT RESOLVED.

Samsung tell me what's the point in letting customers purchase something as huge as a refrigerator and not actually install it? I am at least 5 times smaller than the appliance. I can't carry it on my head. The refrigerator was delivered to my garage where it stayed for over a month while I struggled to set up installation through a 3rd party and also by calling Samsung. Appointments kept getting made and no one showed up...No one wanted to take the appliance up my flight of stairs. So now I am going around struggling to return the appliance knowing I have a certain time window to do so.... This has been the worst headache and I wish I never bothered to buy it at all.

I purchase a Samsung 4 door Refrigerator in 2015. I have had nothing but problems with it, from ice maker not working to the compressor going bad in the 7yrs of ownership. Samsung claims the product should last 15 years. Let me also tell you that the compressor is warranty for 10 yrs. But when they call the repair man to come fix it, the company that Samsung sent out doesn't replace the compressor. After multiple calls to Samsung still the problem isn't resolved. I have spoken to management only to be talked to like I'm stupid. IF YOU COULD SEE THE MOLD IN THIS REFRIGERATOR YOU WOULDN'T PURCHASE A SAMSUNG.

Bought my refrigerator 2017 after the Warranty and extended warranty went out. Having problems with it freezing up and Water underneath the crisper and the icemaker quit making ice. Piece of junk. The handles fell off and my father said they didn’t use the correct screws because they’re all rusted and we already bought a new part that cost $$ And my father will put it on versus paying a Appliance repair man. Called Samsung 4 times once I did a manual defrost that would last a whole year & It won’t freeze up, well Hello I’m frozen again!!! (I Feel robbed and My money went down the drain and I don’t have any more money to replace my appliances!!)

Samsung Appliance Refrigerator Model RF261BEAESG/AA, 6.0 cu. ft. Freestanding Gas Range with WI-FI Model NX60A6511SG & 2.1 Cu. Ft. Over the Range Microwave Model ME21R7051SG, All Have Problems. The Gas Range & OTR Microwave are 3 months out of warranty and my refrigerator was bought in 2017, A lot of sleepless nights plus once a week putting my food in coolers, going to the store and buy ice and defrosting the French door refrigerator.

Bought a 4 door French from Samsung at 2016 and have nothing but problems almost every year. The ice maker and the FF fan and the Freon etc have all been serviced and re serviced. Their help desk is in some third world country and not possible to understand. The originial price might seem lower but the product quality is not there.

Had a Samsung refrigerator which leaked water into the refrigerator section constantly, ran down under the crisper drawers and froze. Had to constantly empty those drawers of water and use a scraper to remove the 1/4 inch ice that formed under the drawers. Anything I put into the crisper drawers was saturated so I didn't use them. Contacted samsung several times and they said they had no other such complaints. Also, in the NE Pennsylvania area, all the appliance dealers DO NOT recommend buying a Samsung appliance, especially a refrigerator because they say it takes over a month to get a samsung appliance repair person to respond. Especially with an appliance like a refrigerator which is pretty difficult to do without if it breaks. The dealers will sell them to you, but they stress what a problem you will have if it breaks, even if it's brand new within the warranty.

Bought a new Samsung fridge not three years ago. In the first several months they sent a repairman twice to fix the ice maker. Now it's four weeks since the compressor went out and still waiting for a repair. I will never buy a Samsung ever. Heed my warning. Too many bad reviews.

I bought a home in 2019 with brand-new Samsung kitchen appliances. On 9/25/22 my Samsung freezer stopped working. Had to throw away a lot of food. Called for service and a tech came and confirmed the issue was in a closed-system and covered by a 5-year warranty. He said he would be back the following week with parts to make the repair but never showed up at the appointed time. I called the service center and was told Samsung wasn't going to repair the fridge/freezer. Over two weeks without a freezer...I called Samsung and they are a nightmare to deal with. They refuse to repair it and claim they don't have parts and that I can get a voucher to replace it (i.e., I can get a partial amount to put towards buying a brand-new appliance and this one can get thrown in a landfill).

Spent almost $3000 on a pricy Samsung model and it has been nothing but a constant headache and a money pit!!! The ice maker keeps creating ice log jams that you have to keep melting them with a hair dryer periodically. Samsung came out one time for free to address the ice maker problem and it didn't stay fixed long. Next time Samsung came out, we were charged almost $500 and the same problem kept occurring. So for the next couple of years, we dealt with the problem manually which takes a lot of time and usually when it's most inconvenient!

Samsung engineers made a great job designing fridge for planned obsolescence. It stopped working after one year and three months from a purchase date. So I had to pay $1500 to buy a fridge, and then $300 for repairs, and I suspect I'll be a return customer for a repair shop until I buy a proper appliance. On the bright side, fridge wifi works and it reports that nothing is wrong. Of course I need to store food in a cool place more than fancy wifi, but Samsung engineers decided other ways.

Samsung doesn't carry repair part for any appliances they make and when they break they say Oh well. Warranty doesn't cover anything and you are left high and dry. Very displeased with this company as have a household full of their stuff but no more after this. Beware! You will be buying new in under 3 yrs.

DO NOT BUY ANY APPLIANCES FROM SAMSUNG!!!! First: This is a personal post. I did not copy and paste it and it is not a share. Second: If you have a Samsung appliance be sure to check that it is working properly especially if it’s a refrigerator. Purchased this 6 weeks ago. Stopped cooling and freezing. After 4 days of calls and dozens of conversations we learned that:

Told me the issue with my freezer and ice maker would be resolved and now two service technician have been here and still not working properly. WAS told if I wanted someone to come back out I would have to pay for it.

Worst experience with Samsung fridge! We spent 1800 on a fridge with warranty barely a month ago and the fridge went out. Called and no one got back so finally my husband reached them sent someone out 5 days later and they couldnt fix it! Samsung then says, "We'll replace it." Here we are a week and a half later no fridge. A family of 5 with little kids and no help. They just keep leaving us in the wind! I will NEVER EVER get anything from samsung! Oh yeah and almost 350$ worth of groceries spoiled! I wouldn't if I was you.

The absolute worst refrigerator money can buy and that I ever owned. We have been having issues with the ice maker for years. Still issues with it. Now water comes out of the ice maker and the ice is slushy. Also ice gets backed up and we need to chisel it out. I called to have it looked at again because it was looked at less then a year ago. Said someone would come out. Then I get a text saying that we are out of warranty and it will not be covered. Also, almost every shelf has broke or have had issues. This is a terrible refrigerator. Our previous one was 20 + years old when we bought this one and still worked... Whirlpool. Maybe Samsung should stick to cell phones and not appliances. I will also post the same feedback on Google.

We purchased a brand new Samsung Fridge from our local Leon's in Owen Sound, ON Jan 2021. The compressor fan broke within one month and we were given the runaround about who was responsible for fixing it. Still within warranty time frame, Samsung agreed to send a repairman from 2 hours away to fix our issue. We still had our old fridge and used this for a week before our fridge was fixed. More problems now. About 2 weeks ago, our freezer was completely thawed and our food was thrown in the garbage. The fridge is also not cooling food properly.

My Samsung refrigerator, model RF28HFEDBBC has had ice maker freeze up issues on a regular basis. When selecting this model to purchase, I believed I was getting a high quality device. The ice maker has OBVIOUS design issues and a class action lawsuit has been filed. I believe this is in eternal arbitration since 2019 - indicating SAMSUNG is trying to BURY and delay dealing with their inherent design issues.

The refrigerator is fine. It's the icemaker that has been the problem ever since we purchased the fridge. They replaced the icemaker completely once under warranty, and it didn't freeze up for a few months, we called them back when it did and they installed insulation around it and caulked it, they said it would fix the problem. It didn't, now I have to defrost the icemaker monthly. The last tech that came out said there was a lawsuit pending and not to worry it would be fixed or replaced. Well, so far neither has happened. Getting tired of defrosting the darn thing. I will never buy another Samsung refrigerator again. The old Kenmore Elite we moved to the garage has a wonderful icemaker, thank God we kept it. We purchased model #RF28JBEDBSG/AA in 2015 from Home Depot.

Samsung Canada is not responsible company. It is like 2 weeks that I was delivered with my refrigerator. It does not work means does not cool. I have paid for it. It is now 2 weeks that I am calling Samsung service. At any time they just transfer me to different departments in order to escalate the case. They just apologize and do not resolve the problem at all. They do not understand at all that we are a family of 3 and we do not have any other option now. The staff seem to be useless in the sense that just ask me to wait until the appropriate solution will be found but they do not do any action. They just repeat for me that it is their framework. They are like robot.

I purchased a Samsung Refrigerator in 2019. The seal system failed on 7/22/22. It's sitting in my kitchen leaking oil and the oil smells so bad. At first they said it is under warranty. They said they will refund me the money that I spent to hire a technician to diagnose it and the will refund all of my groceries lost. However, when I got transferred to the tech department to get it fixed they said they didn't have a tech on staff that can even fix this issue. They've canceled 7 tickets on me. Now they are saying that it is not under warranty. I am now seeing articles that people have just recently filed a lawsuits against Samsung for their products failing to keep food cold. I just wanted to share my story. Feel free to contact me at **. I'm so devastated by this. It has brought on financial hardships for my family as we are forced to use a small bar fridge significantly limiting fresh foods. Thank you for your time.

Purchased this fancy hi tech refrigerator with Family Hub Sept 2020. Compressor faulty after 1.5 years of use. Replacement compressor also broken. I have been without a refrigerator for 3 WEEKS with no assurance from Samsung when a replacement compressor is available. DON'T BUY this Samsung product. Lost any trust in the brand.

First year was fine, 2nd start freezing all my vegetables, so contact the company and they send someone to service. He said, "Your temperature was wrong. Has to be at 37 to 36." I had it at 37. I wait few months and continue doing the same thing. I call again. The first number I call was no longer in service. I searched and they couldn't find my first time complaint about this issue. They want me to pay.

I purchased a Samsung refrigerator, 7/2021, it has never worked properly. It is a bad refrigerator. Samsung will not exchange or refund my money. I have called numerous times and I get the run around. The refrigerator is a side by side with water dispenser, a water pitcher. Neither has worked properly. They will send a service person and it is fixed and will break again. It was repo on 7/22/22 and broke 7/23/22. When I call Samsung, they will send someone but it never lasts long. A new refrigerator should not be doing this. Samsung customer service is a joke. I received a call from Samsung on 7/23-22 and was told that they would take care of this and would send me info and they did not. I called back and was told they could not help me. I feel like I have been robbed.

I am using a refrigerator from Samsung with a 5 year warranty. Last 8 days my refrigerator is not working and I have been calling the service centre daily with no response at all. Leaves me a choice to throw Samsung junk and buy a new refrigerator. Use LG. They sent someone for my LG refrigerator and fixed it in 3 hours.

I purchased a Samsung fridge four years ago and I’ve had to have the icemaker replaced or repaired four times in that period of time. I was able to bully Samsung to replace or repair twice at their expense but I have finally given up as I know they will not replace or repair again. They make a very poor product and they do not stand behind it.

I purchased several Samsung appliances in July 2015. At the time, I thought that I had made a good decision. Shockingly, within one and half years, the stove/range went out. I had to purchase a new stove - a different brand, of course. Next, our Samsung washer and dryer went out after only two and half years of use. My home warranty company came to the rescue. Then our Samsung dishwasher also went out after only three years of use. I had to replace that too with a more reliable brand. Finally, today, our Samsung refrigerator has also died, after only six and half years of use. The repairman said it would cost me $1800.00 to fix it. I had to go and pay for a new refrigerator - a more reliable brand. Essentially, all the Samsung appliances that I purchased only a few years ago are now pieces of junk. I regret buying Samsung appliances and will never make that mistake again.

From the first day, I had a problem with the ice maker. I called several times and finally after 5-6 months the technician came and fix it by changing the whole group. After a few months start having the same problem, making noise, not producing ice, etc... I called again, but already was more than 12 months and they want to charge for the service. I didn't accept it and I bought another brand, but not Samsung anymore.

I have had my Samsung French door refrigerator for 5 years, 2 months. Up until now, it was great. But, the freezer stopped working & the Samsung authorized repair people came twice to fix it (needed new compressor). After 2 attempts, which totaled over 7 hours, they deemed it unrepairable. Samsung wouldn't provide any accommodation as it's (barely) over 5 years old. If you're looking to make a big investment for a fridge that lasts 5 years, good for you. But if you want something more durable, don't buy Samsung.

Samsung French Door fridge. This fridge is a lemon. It has failed 3 times, freezes everything. Samsung refuses replace the product after 4 fails even though after the last time it failed they said they would. I would never recommend a Samsung product to anyone.

We bought a fridge from Samsung to get it delivered to a new construction home. It changed the delivery date in July to May. The house won't be built by then. I tried various ways to change the delivery date or cancel it, but could not connect to any responsible customer service agent, for this job which is easy to change in the current times. Finally after multiple days, we could cancel the order through XPO Logistics (Glad to get connected to a human, at least). Now XPO would not provide me a reference number for the order cancelation.

Don't get their refrigerator even if it is free. Gave trouble in the first year. Water leaked the first year. We had an extended warranty but it was a waste of time as they have trouble showing up. When they do it is a nightmare getting a part. They use a hair dryer to defrost the panel. Our panel freezes and the food spoils. The pandemic made it worse to buy a new fridge. Stay away. The company is aware of their manufacturing defects but doesn't support their product. They should not sell products in this country if they don't want their products to last and they sell junk.

Ordered from Samsung.com. Bespoke French 4 Door. Middle panel arrived damaged. Customer service is a nightmare. I have called multiple numbers, texts, chats and cannot get Samsung to replace the panel that arrived damaged. I’m now told I’m outside the 15 day return period. I’m on day 17 including weekends & a holiday. I did not want to return it, it is a huge refrigerator. I only wanted the damaged panel replaced. After 6 hours of getting run around by many customer service personnel I’ve decided to put the same 6 hrs into making my experience well known so others can be warned.

Samsung and LG are not designed to be reliable. They're not designed to last. They do not maintain safe temperatures and can cause flooding in your house, fires and unsafe food storage temperatures. There is a group on Facebook dedicated to how terrible Samsung refrigerators are. So far, they have been able to get $10m in refunds and that number is going up every day. It all starts with the ice maker freezing up, then the panel behind the fridge will freeze and the fans stop working and then everything gets worse from there. There is no fixing these devices. They are ALL defective. Look at Bosch, Maytag or Thermador if you want something reliable.

Ice maker freezes up, and does not hold temperature. There is no actual fix for the design flaws. Samsung will not help or acknowledge their known design issues. Steer clear of all Samsung appliances.

I was one of the unfortunate souls who thought I did my homework by reading the great reviews about the Samsung refrigerator I purchased in late 2015. Little did I know, there were defects in the ice makers that Samsung was aware of. Within 14 months my ice maker had numerous problems. I contacted Samsung and was told too bad, the warranty was only 1 year, and they would do nothing to help me. Problems got worse, cooling issues, leaking that caused damage to my home, etc. Samsung is by far the worst company I have ever dealt with.

This has been the worst appliance experience. Absolutely terrible product with class action lawsuits. Expensive appliance with expensive repairs that do not fix the problem. Buyers beware. Customer service is abysmal as well.

I bought a Samsung fridge in 2018. I was sold a 2014 model not knowing!! The ice maker freeze’s up and doesn’t make ice. Most of all the temperature is all over the place and is unsafe!! I have contacted Samsung and this is a common thing that happens. I’ve asked for a technician to come fix the problem but there’s not one in my area. So to solve the problem they only want to give me 500$ for a few thousand dollars fridge. This is wrong!! You can’t buy a new refrigerator for 500$. Samsung has a guarantee right on their refrigerator and they do not care about it at all. Save yourself the trouble and buy a different brand. Save yourself the headache!!

Six years ago I purchased a fridge, gas stove, dishwasher and microwave hood fan from Leon's. Right off the bat the gas stove burners, one in particular is difficult to light. Six months in and the popcorn function doesn't work on the microwave. About a year ago the dishwashers had to be repaired $ 300.00 and about a week ago it broke down again and today I bought a new one, not Samsung. Also about a year ago the fridge ice maker kept freezing up and I called Samsung as I had bought extra warranty. Well warranty expired two weeks before my call. So six months ago I bought a new fridge because the issue with the Samsung was a known problem and would cost $ 1000.00 to repair. I am very disappointed in Samsung and will never buy any of their products again. I did my research and in fact my new fridge and dishwasher are LG products and am extremely satisfied.

I bought Samsung Refrigerator at Noida in July 2020 at Noida. It is not working since 18th April 2022. Many requests, complains with customer care of Samsung is showing engineer deputed for the gas filling.

Purchased a Samsung appliance package for a new home earlier in the year - did not unpackage the new appliances until this week which we then found out the inside of the refrigerator was damaged. There were multiple paint chips on the doors and scratches. Called the customer service line which they told me I would have needed to report the damages within the first week of purchase. I said it was for a new home and we hadn't opened them until now as the home wasn't ready yet. They wouldn't replace the doors or give me a credit or anything. Very poor customer service, I was very polite and asked if there was anything they could do as this fridge was going into a brand new home and would be nice to have new appliances like we thought we had purchased. Would NOT recommend buying Samsung appliances as the customer Service is terrible.

We bought a fridge over 10 weeks ago and have never received it, don't get emails back, don't get calls back, wait on hold on phone for an hour a day and basically have no contact. Our money is essentially stolen by Samsung. We have no access to review or any way to contact or call other than wait on hold over an hour a day only to be told it might be delivered next week, which it never is.

Bought a Samsung Refrigerator mid-March 2022. Was delivered after a few days. The refrigeration was not level. I reported it and technicians came a few later and tried to fix the problem but in vain. They took some pics and said nothing could be done and will revert back to me. Up to now there is no news. I also notice that there is a dent on the freezer door. When I reported it, the seller said it's too late now. I should have reported it on Day 1. The after sale service is lousy. I wish I read the reviews before buying my refrigerator. I wonder what will be the outcome. To tell you the truth, I am not optimistic at all.

I bought a fancy computerized refrigerator in March of 2019, started to have problems freezing up and water running everywhere, tech came first then 2 weeks later repair guys came, very rough with the shelves and drawers. In fact broke one shelve, no apologies. Fridge acted up again so called service and they said I would get a refund even though it was no longer on warranty, because parts needed were no longer available. I was told a prorated amount for a refund. So I proceeded with what I was told to do, and then out of the blue I got a text saying my ticket was canceled because it was out of warranty??? Called again and nobody could give me a good answer. But the first guy was very nice and gave me a access number for the refund by Citibank. Well trying to get to the portal was not successful at all and then I get this cancellation **. Definitely not a happy Camper with Samsung. And I have everything Samsung!!!!

Our Samsung RF26HFENDSR/AA French door with lower pull out freezer has repeatedly iced up around the fan, the coil and the vegetable/fruit drawers. I have replaced the tab that keeps the drain for the coil from freezing up and ensured that the drains were patent. I also checked to see that the fan was working...But it froze up again within two weeks. On review of literature, it may be that the heater is shot. There have been so many issues with this online, it would appear that this is a major design flaw. Samsung should address this and help the public out.. Trying to get help online from Samsung is very poor. I have multiple Samsung appliances, phones, watches, etc and if this is the way they are dealing with the public, they have lost me as a customer!

In Nov the wife and I bought a new fridge from Warner's Stellian... The old one was getting a bit worn. So we settled on a Samsung bottom freezer model that has an internal ice maker and filtered water dispenser. We got it delivered, set up, and running no problem. It took about 3 days of running water through the system to get it tasting like decent water to start with. One week to the day after delivery, the water dispenser stopped working. We called Warner Stellian and they scheduled a tech to come out in just over a week. The tech looked at it, couldn't figure out why the part wasn't working the way it should be, and said he'd order a new one. A week later we get a call from them and they told us that the part wasn't in and due to Samsung redesigning the part we would be getting a brand new fridge.

Buyer beware!! We bought our Samsung refrigerator less than two years ago. Ice maker freezes up. Does not work!! However the back plate DOES freeze up and makes the fan make a horrible grinding sound, and somehow our food keeps spoiling! Samsung is no help at all, and very rude, save your money and a headache. Also check out ** many more unhappy people.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know it's 9 years old but all these are poor workmanship for material used.

I bought the whole package of Samsung products and over a few years little things start to break and letters have fallen off of the microwave, igniter is bad in the oven, ice maker freezes up, washer lining went bad and started leaking. Their product is crap and the customer service is trained not to help you, they tell you there’s no one in your area to fix it, that you need to find your own repair man. My question is why does Lowe's and Home Depot and other retailers sell and support them and you don’t have a service center for them. I will not buy another Samsung product, and I suggest you research before spend 8000.00 dollars on junk.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have had some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1" square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said it's out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another $60 for labor and then we pay for parts.

First of all is not easy to detach pieces to clean, and just 2 months after one year warranty expired have a problem with water filter housing not working, no part available. They discontinued, try to talk to customer service nobody helps, DON'T BUY SAMSUNG APPLIANCE. Also have the washer and dryer and don't recommend them.

Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.

If you are getting robbed and robber ask you choose between losing all your money & buy Samsung refrigerator; chose getting robbed. Buying & using a Samsung Appliances will be more expensive in longer run.

Don’t ever by Samsung refrigerator, I paid 3500$ for the Samsung fridge bought in 2016 February, it used to frost every month when it was working. It died in December 2021. Died means not repairable, I was like how come 3500$ unit be not repairable in just over 5 years, so I paid 3 technicians to come over and take look at it, guess what I paid almost 500 for their visit and they all had same thing to say, it’s not fixable. Never ever am I going to buy another Samsung again, and I advise same to others.

DO NOT BUY SAMSUNG REFRIGERATOR. My old broke down in 5 years and they refuse to repair. Moreover they had audacity to say that throw this. I bought it for 55000 INR and the response I get from them is really disappointed. Never ever buy Samsung. Even service engineer says that the quality has gone down

We purchased a set of Samsung appliance four years ago. After two years our ice maker was out of order. Beside that several interior components of our fridge are cracked, chipped and glued and zip tied due to how FRAGILE it is. After that the mother board of our range was out of order too. Called for service and $200 later was up and running. But not too long after the largest electric burner stopped working. As of today our dishwasher is COMPLETELY broken. To anyone reading this, please don't assume our family was rough with our appliance leading to this kind of issues. We always took good care of them and not only that but my wife and I both work in the food industry and know how to handle kitchen appliance commercial/residential. We've warning anyone we know to not commit the same mistake we committed. Hope you would do the same. Good luck with your choice.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasn't making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didn't produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. I've contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

Buy this fridge if you do not care about hygiene and germs brewing in your fridge. Grime gets stuck in every bin and drawer with no means of cleaning the nooks and crannies. You will eventually end up breaking the cheap plastic in order to have the smell gone. Dry crusted debris get stuck often in the front of door bins and the veggie drawers. These parts have 3 layers to it with no means of taking those apart but to break. The whole world knows now icemaker is a big sham for Samsung. Only worked for couple months. I have done everything samsung recommended but it is a company with very poor technical and customer support. Class action in process for that one. Samsung spends their budget on marketing than on engineering and design hence a poor product. My model no is rf24fsedbsr (French door twin).

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we don't use much of. I have been on hold for Samsung "Case" managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldn't turn on. Then it wouldn't turn off. At the same time my ice maker was freezing over and wouldn't dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and "repaired", but happened again.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed.

When the warranty ended, literally the next month the refrigerator stopped cooling. Samsung would not repair the refrigerator even if we paid for it. DO NOT BUY SAMSUNG! This is a cluster of really terrible products. Microwave that turned on by itself and lights on at random times. The stove top replaced twice and the terrible dishwasher that leaves dirty dishes. Samsung sucks garbage. I highly discourage everyone to purchase anything. Useless company doesn't return calls or offer extended support for inferior equipment. We are not angry, we're furious and have prevented at least seven awful purchases from being made. I will make this a cause to notify everyone of the garbage that's being sold by Samsung.

Purchased a "top-of-the-line" refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of "service calls to fix it," Samsung declared it "unrepairable." The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the "office of the president" in October 2021. Since then, "assurances" of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be "elevated" and the representative is unresponsive. Supposedly, there is no "higher level" to complain to, and I cannot get my promised partial refund.

Ice maker failed shortly after warranty expired. I would not recommend purchasing this brand for a refrigerator. It is very disappointing because I've loved my other Samsung products, but this ice maker issue a total disaster and Samsung has not remedied this widespread issue with their product.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then it's not cooling again, Called Samsung again and found out it's not covered under warranty anymore. So I've to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

I'm 65 years old. I've owned a home since I was 19 years old. I've had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone.

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasn't open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day that's supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

I’ve had nothing but problems with my Samsung refrigerator. The refrigerator would leak water and freeze the upper tray above the freezer in place and could not be removed. The inside would collect water and I had to constantly remove the water with towels inside the refrigerator. The air vents would freeze over. I shut the water off to the ice maker and still water would fill the refrigerator. I had the repairs 5 to 6 times but it kept getting worse. This is the worse refrigerator I’ve EVER had and I will NEVER purchase another Samsung. It’s a true peace of junk. I will never buy another Samsung.

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Don't buy a Samsung refrigerator. Don't do it.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LED's. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.

The machine is great except the ice machine keeps on quitting. Otherwise lots of room and I like it. But it is too bad about the ice machines so no I would not buy again...

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally.

We bought a Samsung refrigerator few years ago and since bought it the ice maker constantly freezes over and we are always having to thaw it out and we always have to do that. We weren't aware when we bought it that Samsung has a lawsuit against them for the same thing about the faulty ice maker. They sent a repairman out to fix it but we are told it won't last. We want our money back. All of our appliances are Samsung because we love the brand but their refrigerator aren't good. We spent a few thousand on this fridge just for us to have issues with ice maker. We want our money back. We did talk to an attorney who told us about lawsuit. We want our money back for what we paid or we're getting an attorney.

October 1st XPO came to drop off long awaited refrigerator (XPO is fantastic). The refrigerator was refused due to size (too large for doorway). XPO handled it refusal wonderfully. I called Samsung immediately to make sure I received refund. To sum it up: After 22 phone calls, countless claim #s, XPO confirming they have the fridge still at warehouse. Samsung has NOT fulfilled the paperwork to recognize proper return/refusal to XPO thus 18 days later I have yet to receive my refund. This morning I was told by a Samsung "supervisor" "we have millions of orders, it is your job to keep checking on your refund status, there is nothing I can do" and hung up. Now my cc bill is up and I gotta pay for a fridge I don't have.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and it's unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying it's out of warranty. How do they know what part is causing the issue? It can't be out of warranty if you don't even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.

Samsung has really stepped up their game. Customer service is available in a variety of methods- call/text/chat. Just like most products, many are backordered so look for one in stock locally. Their new products are smart appliances and work with Bixby so you don't have to install another app if you're already a Samsung user.

I was very pleased with the delivery of my new Samsung refrigerator! The 2 men did a great job and hooked up the waterline and did a fantastic job. I had no problems at all. They were here when they said they would be and both were very nice. I would recommend them.