Kenmore Refrigerators

Kenmore Refrigerators

 3.7/5 (4910 ratings)
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About Kenmore Refrigerators

Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.

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Kenmore Refrigerators Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2022

Anybody looking to buy an LG or Kenmore refrigerator please look online at the class action lawsuits against LG for the refrigerator compressor failures. We paid $4000 for an LG refrigerator in 2019 and it only lasted 3 years. That's over $1000 a year for refrigerator. We have an old Kelvinator in the garage from the 1970s that is still working over 50 years old. New refrigerators are built to fail. Not to last. It might be okay if you could actually repair the refrigerator in a way that it would last but evidently that's impossible.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2022

I bought a Kenmore side by side refrigerator in January through Sears. The refrigerator hasn’t been properly working since I purchased it. Back in January we are now going into November and I don’t have a working refrigerator. I just want my money back and purchase Whirlpool through Costco.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 7, 2022

    Our Kenmore Model is 79574024412, Kenmore Elite Bottom Freezer Refrigerator purchased from Sears in 2017. I highly recommend you do NOT purchase this appliance. First of all it has expensive air and water filters that need to be replaced every year. This is large expense and problematic to do. Secondly, the ice maker has continually caused issues for us. It leaks and this causes it to freeze up the entire ice maker. We are constantly having to chip out frozen ice to make accessory work.

    Now after less than 5 years this expensive refrigerator just powered off one day without any indication that it was about to go out! We got a repair person quickly and he says it is the primary circuit board that is corroded and needs replacing. He cannot readily find ANY replacement circuit board available for purchase. This is totally unacceptable, we have an old (purchased 1989) HotPoint CTX23G refrigerator/freezer that has worked with NO issues for 33 years. By the way our repairman says that all the components in this Kenmore Refrigerator or LG in origin.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2022

    If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a Kenmore fridge 'cause you will have to deal with this. My fridge went out. $700 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said, "You're joking right." He said, "No. I don’t know anything about fridges." I call. I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold waiting for the supervisor (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor). Now I speak to the supervisor and she then transfers me to Kenmore warranty … Guess what Kenmore warranty is… the same number I called from the beginning and it took me nowhere back to pressing numbers for what department I wanted.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2022

    I purchased a Kenmore Elite French door refrigerator in 2016 (795.74043.412). I didn't do much research before the purchase. It recently stopped cooling. The repairman explained a design flaw common with this brand. The lines are narrow and tend to crimp, causing oil to back up into the compressor. It's repairable at a cost of over 1,500.00. It would likely happen again. He said most of the repair calls he gets are for Kenmore/LG and Samsung. I decided not to repair. For that cost I intend to purchase a Whirlpool.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 14, 2022

    My ice maker leaked and froze my lower freezer doors. We have done all the recommended repairs. This refrigerator is crap. It has never worked and now we need to replace it. Garbage. Garbage. Garbage.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 14, 2022

    Used Kenmore products for better than 40 yrs but no more, less than 90 days, repaired twice purchased in Jan 2022, repaired 02/2022 and 03/2022 with no parts available. Now replacing with another brand

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 17, 2022

    Kenmore refrigerator come defective from the factory. I purchased the refrigerator five years ago and broke down 7 times. The customer support is the worst I have experienced. They laughed at my predicament and Extorted more money for me.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2022

    Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.

    There is no longer a warranty, it’s only a year. Sears wants $1700 to repair. I don’t have a $$ tree in my yard. So then I bought a Choice Home warranty. The rep on the phone said, "No worries ma’am, this is covered." I told him it was already out. Waited my 30 days, and filed a claim. They send out the same tech as Sears. He’s in the house 3 minutes, tops. Calls me to say they won’t cover it. Pre-existing condition. I’ve now paid for 2 service calls. And no working fridge still.

    I turn to Kenmore and reach out for help. I gave them 2 voices, either fix my fridge for free or replace with a comparable fridge to what I have. The man chose to repair it. Five phone calls later, "Yes it’s in your file, diagnostic fee waived, no charges on parts and labor." But, yesterday, the tech calls wanting to know if I still want him there. He has no paperwork that there’s no charge. Mind you, Kenmore set this up and supposedly wrote notes.

    I called Kenmore. "Oh yes, it’s right here, no charges." He says, "I’ll send this over for your tech." Hours later, he don’t have this to come fix it. I call back. Now, this guy says he has no access to those notes and wants to transfer me to another department. I still have no working fridge. I’ve contacted 2 local tv stations to look into my story, and hopefully get it fixed. Buyer beware. Buy another brand, not a Kenmore Elite. It was priced just under $3000. Not worth it.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2021

    We purchased a Kenmore Elite refrigerator and it stopped cooling and we called Sears/Kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it. To add insult to injury one of their affiliates by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all of our appliances from the scam of a company called Sears/Kenmore.

    26 people found this review helpful
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    Kenmore Appliances author review by Sandy Baker

    Kenmore is a recognized brand in the appliance industry and has been around over 100 years. Kenmore offers high-quality refrigerators in a wide range of sizes and models at affordable prices.

    • Variety: Kenmore offers a huge selection of appliances, from mini-refrigerators to giant, commercial appliances.

    • Price: Kenmore has products at a number of different price points, including discount and luxury items.

    • Warranties: Kenmore refrigerators are protected from damage or defects up to one year from the date of installation. Defective items will receive a full repair or replacement.

    • Luxury models: Kenmore offers many top-of-the-line luxury models and options, such as french-cut doors with stainless steel construction and GeniusCool technology.

    • Commercial products: Kenmore offers commercial products for restaurants and consumers who are in need of extra-large refrigerators.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Kenmore Refrigerators Company Information

    Company Name:
    Kenmore Appliances
    Year Founded:
    1913
    Country:
    United States
    Website:
    www.kenmore.com