Kenmore Refrigerators Reviews

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About Kenmore Refrigerators

Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.

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Kenmore Refrigerators Reviews

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    Price

    Reviewed June 10, 2025

    We purchased a Kenmore Pro (model 79993) refrigerator in 2018 and have had nothing but problems since. However shiny and nice it may look, it is the shoddiest refrigerator I have every owned. The inside drawers, shelves, and rollers are very fragile and break with regular use. The condenser was replaced 2 years ago and already has to be replaced again. Meanwhile, the 40 year old refrigerator that my mom has in her garage won't quit. Clearly Sears now follows the business model of selling people junk that requires constant repairs. Our 5Y Master Repair plan, which cost $800, expired in 2023, so we will now be shelling out hundreds of dollars every year for repairs on this junk.

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    Reviewed April 24, 2025

    My Kenmore Elite refrigerator, which was manufactured by Whirlpool, is a little over 2 years old. It is leaking water and has destroyed the hardwood floor under the refrigerator, but that's another story for another time. The repairman came today and informed us that we have 2 problems. the part needed to fix one of them doesn't exist any longer and cannot be gotten. The other problem is non-fixable. $2400 and 2 years later, I have a worthless refrigerator. This is why I will NEVER purchase anything made by Whirlpool again. Refrigerators should last at least 10 years. We only got 2 years out of ours.

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      PriceReliability

      Reviewed Dec. 21, 2024

      We bought a Kenmore French door refrigerator 23 months ago. Last week the compressor totally failed. Based on a search of the model number, the refrigerator was manufactured by Daewoo and the compressor was made by LG. I knew of the problems with Samsung units but it appears that LG may have the same problem. As a result of this catastrophic failure we lost our almost $1700 fridge and almost everything in it. Repair would have equaled the cost of a new refrigerator. That's total failure in less than 2 years with a 1 year warranty. Extended warranties only go to 5 years and cost hundreds of dollars. Refrigerators used to last 20 years. Needless to say, the Kenmore brand is not what it once was and can't be considered reliable. It's become difficult to buy quality appliances. Buyer beware.

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      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Dec. 11, 2024

      We had a Kenmore refrigerator that needed a new condenser after two years, which was replaced that lasted two more years. It was still under warranty. They came out and did repair which did not fix it and cost an additional almost $900. They then charged us an additional $280 for another part. By now we had spent so much we didn’t have enough to buy another refrigerator so we figured we would pay the $280.

      When that repairperson came out to install it, he said this would not fix our refrigerator. They took the part with them and told us we’d get a refund. I asked for a written receipt. He would not provide it. He said it would be online. We never received any documentation stating he took a part with him. Sears did not return the money for the part nor did they return the $900 we spent fixing our refrigerator. Nor did they give us the money to have it hauled away which is all they said they would give us. Avoid Kenmore and Sears at all cost. Their customer service is impossible to talk to anyone that can even help you. If I could give it a 0 star rating I would have!!

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      Customer Service

      Reviewed Nov. 19, 2024

      Only had for 1 and 1/2!!! The compressor went bad!! Called Kenmore customer service and was told it only had a one year manufacturer warranty. They were not the manufacturer so there was nothing they would do. They told me next time do better research before I buy. Apparently don't buy a Kenmore product...

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      Reviewed Nov. 19, 2024

      Purchased a French Door Kenmore Elite. KLBH031ATE Freezer door alarm would sound so open and slam it shut. Worked for awhile. Now full failure and NO PARTS available. ARE YOU KIDDING! 2 years old! STAY AWAY from Kenmore. ZERO support on parts!

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      Reviewed Oct. 1, 2024

      Awful ice makers, about every month I have to repair it in some way. Replaced the make three times, finally I modified it myself to make it work, do not buy, find a better one, research to find a good one.

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      Customer Service

      Reviewed Sept. 30, 2024

      We replaced our older Kenmore fridge about 3 years ago. Long story...short here. The new Kenmore isn't what the older one was. Icemaker started leaking about a year into the new one being used. Had to replace the ice maker water pump. Took weeks to get the part. Now...within a week or so...it was leaking again. We have ice all over inside the freezer. The crisper drawer handles have white plastic appointments to strengthen the drawers...they started cracking about a year into us using it. Both drawers are cracked at the handles.

      Much thinner plastic drawers than before. This fridge looks the same...but not near the appliance as our first fridge. What happened other than...now made in China. The quality has gone downhill...it appears that this isn't fixable. Does Kenmore only build and sell disposable pricey appliances? I tried contacting Sears on this...but, nowadays...that's pretty trying to get someone on the phone. Even with a 3-year-old product that I'm not sure if there's a product warranty left on it or what? They'll want me to commit to a $179 diagnostic fee. Sorry, I bought this.

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      Reviewed Aug. 31, 2024

      My Kenmore fridge 75505120 french door broke just after 1 year. Our freezer was over frosting and making a loud humming noise and the fridge wasn't cooling. We called a tech through Sears who came and advised the electronic board was bad and would need to be replaced for over $700! They wouldn't stand by their product since the warranty is 1 year. For an electronic board to go bad after a little more than a year is absurd and I've read similar complaints about this product. Save your money and do not buy!

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      Customer Service

      Reviewed Aug. 27, 2024

      I purchased a Kenmore Elite Refrigerator, Model #795.73163.610 on January 11, 2019. This has been the worse purchase I have ever made. I will never buy another LG product again. Also, my experience with Sears Home Service has been horrible. I have had to call Sears at least 4 times because the refrigerator stopped cooling and the ice maker stopped working. I have had the compressor replaced twice and the service technician ordered a refrigerator evaporator, condenser and refrigerator filter dryer. After spending over $1000 in repairs, I will be tossing this refrigerator today, August 27, 2024. I have lost food each time this refrigerator stopped working. This Kenmore Elite Refrigerator is a piece of JUNK and LG should be suited for faulty compressors.

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      Kenmore Appliances author review by Sandy Baker

      Kenmore is a recognized brand in the appliance industry and has been around over 100 years. Kenmore offers high-quality refrigerators in a wide range of sizes and models at affordable prices.

      • Variety: Kenmore offers a huge selection of appliances, from mini-refrigerators to giant, commercial appliances.

      • Price: Kenmore has products at a number of different price points, including discount and luxury items.

      • Warranties: Kenmore refrigerators are protected from damage or defects up to one year from the date of installation. Defective items will receive a full repair or replacement.

      • Luxury models: Kenmore offers many top-of-the-line luxury models and options, such as french-cut doors with stainless steel construction and GeniusCool technology.

      • Commercial products: Kenmore offers commercial products for restaurants and consumers who are in need of extra-large refrigerators.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Kenmore Refrigerators Company Information

      Company Name:
      Kenmore Appliances
      Year Founded:
      1913
      Country:
      United States
      Website:
      www.kenmore.com