Kenmore Refrigerators

I purchased the Kenmore 51792 side-by-side refrigerator in Sept. 2016. The freezer started to warm and eventually stopped working in October 2018. The evaporator and condenser failed. Repair total is $1,292. The unit is, of course, out of warranty. The unit is crap. The reputable appliance repair shop recommended staying away from Kenmore for the replacement. The unit was a total waste of money.

My Kenmore refrigerator is 2 years old. The freezer compartment keeps shorting and will defrost and refreeze again. This has been happening for 2 months while I have been waiting for Sears service because they no showed on me 2xs! I finally gave up on them and called a local repair company to come out today. They said the error is on the compressor and it is failing. I need a new compressor and with parts and labor it is close to $1000! He just left another home with the same refrigerator and the same exact problem!

Purchased Kenmore Pro Elite and did not work on delivery with door sensor and icemaker then would not work. That was fixed. Then compressor broke and 2 months waiting for Sears repairman and parts... They replaced it which was under warranty but 330 in labor. I paid and failed in 2 days. Now another month wait. I called and called. They hung up and never sent reimbursement. I had to buy a new refrigerator after 3 months without a refrigerator.

After having all Kenmore kitchen appliances that lasted over 15 years, I decided to go with Kenmore for everything again. Turns out the quality is no longer the same. Appliances are less than 3 years old and today the refrigerator and freezer both stopped working. It's a counter depth, Kenmore Pro series, freezer on the bottom. After doing some research today, I found out that it's made by LG. The cost of the refrigerator with the additional warranty was about $3,300. So, I call Sears today to schedule a tech to come out and see what's wrong with it. They tell me the soonest emergency service they can schedule is October 19th... 11 days from now!! That's insane! No wonder this company is getting ready to close. I will never purchase Kenmore appliances again!

Would not recommend buying any appliance from Sears. Their support is crappy as is their product. Have had our fridge less than 4 years and it has already broke twice. Have spent over 700 on repairs for a 3,000 dollar fridge. Just finished talking to “service guy” who couldn’t find order with phone number and they can’t look up by customer name! Was calling to ensure right part was ordered since the compressor went out and I received a small wire copper tube only. After me having to do the footwork for him to find my order all he did was cancel the service call since the part wasn’t here! Sadly enough it’s no wonder Sears is going under.

Purchase date of the fridge - 26 September 2017 $2500.00 at Sears. On 28 September 2018 the compressor on the unit broke. The cost to repair will be upwards of $500. I'm told that thousands of these Kenmore units have the same issue with the compressor and that it was made to last a year only. I need to wait 3 weeks for Sears to schedule the service technician - That equates to 3 weeks minimum with no refrigerator! A local technician told me that the new compressor, once installed, will most likely last a year - possibly two. I wish I would have read the reviews prior to purchasing. Sears should be ashamed of their service and their product and I feel strongly that this refrigerator should be recalled or that there should be a class action lawsuit against Sears/LG/Kenmore. PLEASE - do yourself a favor and stay clear of this product.

My less than 2 year old $3,999 side by side Sears Kenmore refrigerator freezer stopped working. (Needs new compressor.) Sears response “Pay $941.75 to repair it”. Are you kidding me? I’m 61 years old and never had a refrigerator go bad. What a ripoff! Don’t buy anything from Sears! It’s no wonder they are going bankrupt.

Our Kenmore Elite 72053 French door fridge, made by LG, quit after less than five years. Sealed system started leaking. Sears said it would take weeks for a service call, so my advice is to avoid any Kenmore brands or Sears service, especially since Sears is a dying company. We found a good, local reputable repair person, who told us it would cost $1500 to repair. His advice was to buy the cheapest refrigerator with the fewest features you can tolerate. He said all of today’s refrigerators are cheaply made, even the SubZero. He told us people are lucky to get 5-7 years out of a refrigerator.

Big dollars for blown compressor just 2 years old - "Oh well sorry." Salespeople should be required to tell you that according to customer service and tech support at Sears "They just don't make them like they used to" and that seems to be ok. You spend a few thousand dollars for a year of refrigeration so two years later your appliance will cost another $700. No one cares. Just want to warn you.

I've had a Kenmore Elite Grab-N-Go refrigerator for about two years. This model isn't one of the less expensive models in their line, but rather more on the expensive side. It started having a steady hum and would not stay cold. I checked the product user guide and found that the refrigerator has a feature called "Kenmore Connect". You push a couple of buttons hold up your phone to a small speaker by the door and problems are diagnosed remotely. Pretty cool, except they will only do it if you are still under warranty. It doesn't mention that in the user guide. Ok, how about a service call? OK on September 29. Well, today is September 6th. I expect a refrigerator to last more than two years and have service in a reasonable time frame. I will be on the way first thing in the morning to buy a new refrigerator -- not Kenmore and I have bought Kenmore products almost exclusively for the last fifty years.

I spent $2800 on a new Kenmore Elite French door with bottom freezer. At 18 months it stopped cooling/freezing. The warranty is 12 months so I was not happy. I called to Sears home service and it took 3 WEEKS to get a tech out and I had to pay for a service call. He diagnosed the issue that it was a compressor and said it would cost $435 in labor since the compressor had a 5 year warranty. It took ANOTHER 3 WEEKS to get the tech to come out to replace the compressor which he did. He found out that the 1st tech misdiagnosed and the 2nd tech said it was the main circuit board. He needed to order and it would be an additional $269. Guess what... ANOTHER 3 WEEKS to get yet 3rd tech to come out to install the new circuit board. I will keep you all posted in 3 weeks.

Do not buy Kenmore side by side refrigerator Model 41123. We were assured by the Sears technician that its compressor noise was typical of all new models. After only 14 months, the refrigerator stopped cooling. Good riddance. Piece of junk.

Worst company ever. Rip Offs. Warranty not worth the paper is written on. We purchase a Kenmore Elite Fridge from Sears on 2013 for 3000.00 and warranty for 549.99 for 5 yrs. Since April 2013 they have change 12 parts. Some of them repeat it parts and I'm still having problems with this Kenmore garbage. I have lost food and the warranty dept didn't want to replace fridge or the food because they have to come out more than 5 times which they did because every time they came to fix it they will change 2 or more parts at one time so it wouldn't qualify for it. So now they want to charge me for diagnostic 99.00 and parts and labor or parts that they just change in June of this year that technician told me I had 3 months warranty on parts but they not honoring nothing.

We owned our Kenmore Elite Refrigerator for about 18 months when cooling failed. Appliance repair service said there were two possible causes. One was a replaceable part, the other was the condenser. The condenser is part of the sealed system in a refrigerator that is covered by warranty. The new part didn't resolve the problem. So, the condenser needed to be replaced. I discovered that Kenmore appliances' WARRANTY PERIOD HAD BEEN REDUCED from 3 years TO 1 YEAR. Hence, Kenmore would provide a free new part but would charge for the labor. Labor involving replacing parts within the sealed refrigeration system is costly.

August 2016 I went shopping at Sears. I specifically asked to stay away from LG. I know they had many problems and steered clear. The sale associate failed to tell me Kenmores were now made with LG parts. I had my fridge less then 2 years and the compressor and system has failed. It took me 10 days to get a repair guy to come out and 10 more days to schedule for the repair. I can get it under warranty however, I am told I have to pay labor. They obviously are charging me an arm and a leg for labor. I have a Kenmore 13 year old fridge and an old washer and dryer that have lasted. I wanted to stick with what I knew. However, now that they have LG parts you pay the extra money for a small name stuck on the outside of the fridge. I would NEVER buy a Kenmore again, and would recommend others do the same. You are getting an LG fridge. If you want LG they are cheaper with the same parts.

Kenmore Elite French door bottom freezer refrigerator #72099 - Refrigerator was purchased May, 2013. (5 years old now) Recently large blocks of ice were forming inside the freezer compartment. Repair company said the door gasket needed to be replaced. The refrigerator is black. But Sears (LG) no longer makes the gasket in black - just grey or white. The problem is the gasket is visible on both sides when the door is closed so the freezer compartment looks like an oreo cookie - chocolate cookie with cream center. Not exactly the look we purchased at a cost of almost $3k. Love the refrigerator, but we purchased black because we wanted black. Not black and grey. Can't count on Sears anymore.

I purchased a Kenmore refrigerator with a bottom freezer in September 2017. I've had the technician over twice already. The problems associated with this are loss of food; inconvenience and the mental stress I go through each time I call because I have to wait a minimum of seven (7) days for an appointment. When I complained to the 'customer service rep' I was told that they only label appliances non functioning after FOUR visits.

I was so excited to get my Brand New refrigerator with cool outer snack door. However, my excitement was short lived. Not only was the unit small on the inside. But the snack door would not stay closed unless pushed hard. But the water drips constantly from the ice maker and water dispenser gets stuck and continues to flow water even after you remove your cup. That was just week 1. Now it has stopped making ice or freezing now. I opened the back of the unit to clean it and found the coils were packed with Styrofoam. They were NEVER removed by the installers. I paid $2500 for a Kenmore... Come to find out KENMORE IS A FACADE... REAL MAKER IS LG. Needless to say Kenmore brand is dead. It is no longer a quality name. For a fridge to last less than 3 years is a sign. This is not the first review I see where Kenmore lasted 2 years or less. BUYERS BEWARE!

Kenmore 106.4112 Evap fan rattle after a year, replaced it twice already. Not sure if it is the mounting or the fan itself. The model before that, a Whirlpool had the same fan inside and had to be replaced twice. One online tech assistance thought it might be the bushings, replaced them, did not help.

The freezer compartment on top does not work correctly... Sears replaced door gasket and that did not fix the 1/8" gap of daylight along the bottom of the freezer compartment seal which makes it impossible to use the freezer compartment. They ordered a new door and a second seal; door is back ordered; perhaps as much as 2 months. Understand there is no visual damage to this unit. It is brand new from the box. The store made both doors to hinge on the left side and reboxed the refer.

In 2014 I purchased a Kenmore refrigerator. I did not buy the extended warranty. On day 1 when moving the refrigerator in, there were two small dents. I let it go. Then I noticed within a month that the water dispenser was dripping on the finish. The black finish flaked off and rust set in. I have been sanding and painting for four years. My advice do not purchase a Kenmore side by side. No one really stands by their product unless you want to pay a lot. It's frustrating. Since I'm not rolling in the bucks I will have to keep trying to figure this out.

My wife and I purchased this 2700.00 Elite refrigerator 79574043.411 from Sears in July 2016. In August 2018 it stopped working. I called Sears on August 4 and I was told they could not come to my home to diagnose the problem until August 17. Meanwhile all my food had spoiled. I had a home warranty. They were able to come out to my home on August 8 (5 days later). They said the unit had a leak and all the Freon had escaped. The appliance repair said Sears would cover the parts but they couldn’t repair/touch as it would void the Sears warranty. So I called Sears. They said yes that it’s covered under warranty but I would have to pay the labor and wait until August 17, 2018. After multiple phone call to overseas customer service, they finally agreed to come to my house that day.

Thought I was getting a good product. Have bought Kenmore Elite in the past. Paid $2500 for refrigerator in Nov 2016. Less than 2 years later, the fridge is warm. Same story as others. Sears can't come out for 2 weeks. Had another company come out next day and they confirmed the freon was gone. Apparently there is a leak in a "sealed unit?" Compressor was hot and coils were not. Can't complain to anyone because call center is offshore and they do not understand. I called customer service and they said they would have to transfer me. This happened 4 times before I couldn't take it anymore and hung up. You can't get to Kenmore Corporate. All contact info is pointed to Sears. Is there a class action lawsuit I can join?

Bought a Kenmore refrigerator Nov 2017, under warranty, repair techs out twice, two more scheduled repairs. They were a no show, Philippines based customer care is incompetent. DON'T BUY KENMORE! SEARS IS DEAD!

I purchased a Kenmore 111.7121 and it died within 24 hours of receipt. Called Kenmore. They informed me they could have a tech out on Saturday (4 days w/o a refrigerator) and for some reason they think that is acceptable... They don't have a food spoilage policy which is very poor due to the amount of poor products they are producing. It is very sad, everyone is still hoping and praying Kenmore name returns back to their original great products from the past.

Paid $2300 for this Sears Kenmore elite refrigerator and less than 3 years old it's total junk. Stopped working!! Had 5 different guys out to diagnose and fix it and all 5 appliance repair people said they can't fix it! Sears is the bottom of the barrel with quality anymore. Including their craftsman tools that are no longer made in America. CRAFTSMAN TOOLS ARE ALL MADE IN CHINA! That’s right, Sears has sold out to China (and their prices are still the highest). Never ever again will I ever even step into another Sears store! That’s how I feel after getting ripped off on this refrigerator! This week I have to go out and buy another refrigerator and take the $2300 loss!

Kenmore Elite Refrigerator - I have owned this refrigerator for less than 2 years and it had stopped working. It took 2 weeks for Sears to even be able to come out to look at it. He diagnosed it was the compressor and another 2 weeks for the part to arrive and be replaced. He came back out and replaced the compressor. That night the refrigerator never got colder than 60°. I am currently waiting another week for them to return to look at it again at which point it will probably take another 2 weeks to order another part and install it. I am looking to see if there are any lawsuits against Sears ad obviously these are faulty parts on their refrigerators. And I am extremely disappointed to find out that it is an LG brand refrigerator under Kenmore's name. So very unhappy.

My wife and I purchased a $2k Kenmore Elite fridge 4-1/2 years ago with all reviews at the time as 4.5 to 5 stars. The fridge quit working a couple of weeks ago so we called Sears and they could not send a tech out for over a week. Then they tried to sell an extended warranty for $50/Month + service call. I then called a local repair guy that came out to inform me that the compressor died.

BUYER BEWARE – KENMORE REFRIGERATOR. November 30, 2016 I purchased a Kenmore Elite 795.74093.411/Seri#607R00046. June 25, 2018 it stopped working (less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I will have to pay full price. I went online and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star. Sears - out of 55 reviews - 37 are 1 Star. Amazon has 2 reviews - 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% 1 star rating. TopRefrigerator Reviews.com 2,696 Views – 2.32 star out of 42 votes. NO RECALL was done on item.

Our 4 and 1/2 year old Kenmore Elite refrigerator quit working on June 7, 2018. I called Sears and they said they could not get to our house to service it until 6/13. I had no choice but to wait. When the technician got here, he said it was the compressor. Even though the refrigerator was a Kenmore, he said it was built by LG, and they are notorious for bad compressors. He told me there were all kinds of lawsuits against them because the parts are bad, and it takes a long time to get them. Sears also does not have enough techs, so the customer has to wait weeks to get their product fixed. He put in a brand new compressor, and it did not work. He got another one out of his truck, installed it, and it didn't work either. He said another one would have to be ordered and delivered to my house, and he could be back 6/20, the next available date, to install it.