Kenmore Refrigerators Reviews

A Warning to All Potential Buyers: The Kenmore Warranty is a SCAMRating: 1/5 Stars (If I could give zero, I would). I purchased my Kenmore refrigerator less than a year ago, believing I was investing in a reliable product. What I got instead was a multi-thousand-dollar piece of junk and a customer service experience so egregious it feels intentionally designed to fail. The refrigerator broke down over four months ago. We immediately initiated a warranty claim. Since that day, we have received no service, no repair, and absolutely no refund. Four months is not a delay; it is neglect. We have been forced to live out of coolers and mini-fridges, wasting countless dollars on spoiled groceries and struggling to manage our family's meal prep because Kenmore has simply decided our problem isn't worth solving.

I bought this refrigerator, and I've had to replace the compressor three times. Each time, they charged us over $500. This company is a scam—you’ll end up losing money because they don’t even have proper customer service.

We purchased a Kenmore Pro (model 79993) refrigerator in 2018 and have had nothing but problems since. However shiny and nice it may look, it is the shoddiest refrigerator I have every owned. The inside drawers, shelves, and rollers are very fragile and break with regular use. The condenser was replaced 2 years ago and already has to be replaced again. Meanwhile, the 40 year old refrigerator that my mom has in her garage won't quit. Clearly Sears now follows the business model of selling people junk that requires constant repairs. Our 5Y Master Repair plan, which cost $800, expired in 2023, so we will now be shelling out hundreds of dollars every year for repairs on this junk.

My Kenmore Elite refrigerator, which was manufactured by Whirlpool, is a little over 2 years old. It is leaking water and has destroyed the hardwood floor under the refrigerator, but that's another story for another time. The repairman came today and informed us that we have 2 problems. the part needed to fix one of them doesn't exist any longer and cannot be gotten. The other problem is non-fixable. $2400 and 2 years later, I have a worthless refrigerator. This is why I will NEVER purchase anything made by Whirlpool again. Refrigerators should last at least 10 years. We only got 2 years out of ours.

We bought a Kenmore French door refrigerator 23 months ago. Last week the compressor totally failed. Based on a search of the model number, the refrigerator was manufactured by Daewoo and the compressor was made by LG. I knew of the problems with Samsung units but it appears that LG may have the same problem. As a result of this catastrophic failure we lost our almost $1700 fridge and almost everything in it. Repair would have equaled the cost of a new refrigerator. That's total failure in less than 2 years with a 1 year warranty. Extended warranties only go to 5 years and cost hundreds of dollars. Refrigerators used to last 20 years. Needless to say, the Kenmore brand is not what it once was and can't be considered reliable. It's become difficult to buy quality appliances. Buyer beware.

We had a Kenmore refrigerator that needed a new condenser after two years, which was replaced that lasted two more years. It was still under warranty. They came out and did repair which did not fix it and cost an additional almost $900. They then charged us an additional $280 for another part. By now we had spent so much we didn’t have enough to buy another refrigerator so we figured we would pay the $280.

Only had for 1 and 1/2!!! The compressor went bad!! Called Kenmore customer service and was told it only had a one year manufacturer warranty. They were not the manufacturer so there was nothing they would do. They told me next time do better research before I buy. Apparently don't buy a Kenmore product...

Purchased a French Door Kenmore Elite. KLBH031ATE Freezer door alarm would sound so open and slam it shut. Worked for awhile. Now full failure and NO PARTS available. ARE YOU KIDDING! 2 years old! STAY AWAY from Kenmore. ZERO support on parts!

Awful ice makers, about every month I have to repair it in some way. Replaced the make three times, finally I modified it myself to make it work, do not buy, find a better one, research to find a good one.

We replaced our older Kenmore fridge about 3 years ago. Long story...short here. The new Kenmore isn't what the older one was. Icemaker started leaking about a year into the new one being used. Had to replace the ice maker water pump. Took weeks to get the part. Now...within a week or so...it was leaking again. We have ice all over inside the freezer. The crisper drawer handles have white plastic appointments to strengthen the drawers...they started cracking about a year into us using it. Both drawers are cracked at the handles.