Kenmore Refrigerators Reviews

I bought my Kenmore refrigerator back in 1986 from Sears here in Greensboro, NC. It has lasted 40 years now! It's my back up fridge in my laundry room. Amazingly, it still keeps things really cold! While it doesn't still have some of the shelves or storage drawers it works great and so does the freezer!

We bought our Kenmore 5 years ago. The freezer section gets frost all over the food then to starts to defrost the food. Kenmore is owned by China. I would not recommend this product to anyone. We had the service guy come to our house twice. First time he said we had too much food in the fridge. The second time he said just make sure there is no food blocking the temperature gauge inside the fridge. And don’t keep the freezer door open too long as you get ice build up. We don‘t keep the freezer door open for long periods of time. The ice builds up. A piece of junk! Buyers beware!

Was wondering if Kenmore still a good brand. Bought my refrigerator in 2003 and is still working ok. Just want to get a new one but don't know is should get the same brand. I'll appreciate some advice.

Warranty processing is complicated. Customer service representative Jim ** is Focused on a receipt from a retail store and not Taking detailed serial number or info on the Mini fridge. Only had it 11 month, Not Cooling Anymore. Minor issue is not resolved, Trying a Different company.

Horrible, first month ice maker broke, and I repaired it. Now I have to make sure to empty the ice bin so the system doesn’t freeze up. I’ve gone through three ice-making units in the past three years. Plastic shelves are horrible. The bottom shelf in freezer is useless, it just hangs on with small clips that break, plastic trim on the bottom broke quickly due to design again with cheap plastic clips. It’s a high-maintenance POS.

A Warning to All Potential Buyers: The Kenmore Warranty is a SCAMRating: 1/5 Stars (If I could give zero, I would). I purchased my Kenmore refrigerator less than a year ago, believing I was investing in a reliable product. What I got instead was a multi-thousand-dollar piece of junk and a customer service experience so egregious it feels intentionally designed to fail. The refrigerator broke down over four months ago. We immediately initiated a warranty claim. Since that day, we have received no service, no repair, and absolutely no refund. Four months is not a delay; it is neglect. We have been forced to live out of coolers and mini-fridges, wasting countless dollars on spoiled groceries and struggling to manage our family's meal prep because Kenmore has simply decided our problem isn't worth solving.

I bought this refrigerator, and I've had to replace the compressor three times. Each time, they charged us over $500. This company is a scam—you’ll end up losing money because they don’t even have proper customer service.

We purchased a Kenmore Pro (model 79993) refrigerator in 2018 and have had nothing but problems since. However shiny and nice it may look, it is the shoddiest refrigerator I have every owned. The inside drawers, shelves, and rollers are very fragile and break with regular use. The condenser was replaced 2 years ago and already has to be replaced again. Meanwhile, the 40 year old refrigerator that my mom has in her garage won't quit. Clearly Sears now follows the business model of selling people junk that requires constant repairs. Our 5Y Master Repair plan, which cost $800, expired in 2023, so we will now be shelling out hundreds of dollars every year for repairs on this junk.

My Kenmore Elite refrigerator, which was manufactured by Whirlpool, is a little over 2 years old. It is leaking water and has destroyed the hardwood floor under the refrigerator, but that's another story for another time. The repairman came today and informed us that we have 2 problems. the part needed to fix one of them doesn't exist any longer and cannot be gotten. The other problem is non-fixable. $2400 and 2 years later, I have a worthless refrigerator. This is why I will NEVER purchase anything made by Whirlpool again. Refrigerators should last at least 10 years. We only got 2 years out of ours.

We bought a Kenmore French door refrigerator 23 months ago. Last week the compressor totally failed. Based on a search of the model number, the refrigerator was manufactured by Daewoo and the compressor was made by LG. I knew of the problems with Samsung units but it appears that LG may have the same problem. As a result of this catastrophic failure we lost our almost $1700 fridge and almost everything in it. Repair would have equaled the cost of a new refrigerator. That's total failure in less than 2 years with a 1 year warranty. Extended warranties only go to 5 years and cost hundreds of dollars. Refrigerators used to last 20 years. Needless to say, the Kenmore brand is not what it once was and can't be considered reliable. It's become difficult to buy quality appliances. Buyer beware.