Samsung Refrigerator Reviews

Several weeks went by than the freezer failed. Samsung issed another ref# 4001594352. They sent Dal Appliance out again. Again had to order parts. Parts were sent wrong again. Finally on 8-16-2007 Dal Appliance fixed the freezer. Two days later it failed again. Samsung issued another ref# 3000130208. My freezer has not worked for about a month now. The water despensor has also quite working.

My wife and I have made multiple phone calls to Samsung, faxed copies of my receipt several times and they keep blowing us off. I feel this is unjust and ripped off of $1396.00 dollars. We have a 10 month old son. It is kind of important to have a functioning refrigerator to feed my family.

The repair man said he had to order two parts for the refridge and the freezer. After two weeks of not hearing anything regarding the parts I did call Samsung on Aug. 16, 2007. At that ime the rep. said that they got in touch with the service dpartment and he did not order the parts as he could not do it on-line; however the parts have been ordered and for us to call Samsung in a weeks time to make sure the parts are in and to have a date for repair.

Called Samsung on 8-23-2007 and this is when they start with putting you on hold and stating that they can not het in touch with the service man they can not let you know if the parts are in or when repair is to be done. They transfer you to customer relations after being on hold for over an hour they give you the same answers. They state they will call you back on 8-24-07. No call back so we contact on 8-24-07 and they did state still no answers and they will call us back later the same day. Of course no return call.

On 8-25-07 call Samsunug and again the rep. has no answers, when asked for phone number of Samsung corp. office they give you a song and dance stating they could only give you an address. Than you get hung up on.

On the 18th of June, I called the repair business, all of their technicians are currently in training for the next 2 weeks, they told this to Samsung Customer service, yet Samsung neglected to do anything to prepare for this. I contacted Samsung again, and they forward my service request to their Regional Service Center and told me that the Regional Service Center would contact me in a week and tell me what they would do then.

Samsung customer servive told me they could not do anything else the 24th of June 2007. To me this is ridiculous that they only have 1 repair business in an area that is so heavily populated, they ignore warnings from that repair business that they will not be able to conduct any repairs during this time period and that it will take so long to service a major appliance so as a refrigerator. All Service representatives lacked concern for the problem.

I chose Samsung over the other brands because I have a Samsung DLP TV, and other electronics and I'm very happy with them. I do not recommend the refrigerator at all and I will no longer buy any Samsung product after the lack of service I got.

My husband and I have contacted Samsung Customer Care (1-800-726-7864) on a daily basis since March 5, either speaking to a service representative directly, or via monitoring their Repair Self Tracking site online. My husband also spoke with a representatitive at their Executive Customer Relations (1-800-522-7341).

We have not had one phone call initiated from the company to us in regards to our repair request, nor have we seen any action in regards to our repair request online.

We were told that there was not an authorized Samsung service person in our local area, and and were initially told that the company had seven business days in order to procure and contract a service person from outside of the local area if necessary. We were told that previously, Samsung refrigerators were serviced by Maytag, however this changed sometime in the recent past. On a phone call to Samsung 3/13, we were told that if a service person could not be found, Samsung would be responsible for replacing the refrigerator with a new one via Lowe's. That same day, I discussed the repair issue with the individual we purchased the refrigerator from at Lowe's, Chris Rose, and gave him the contact information for Samsung.

My husband spoke with a Samsung Representative on 3/15, he was told there is no timeframe in regards to when a refrigerator will be repaired and that they have as long as they want to try and find a service person.

We have now been without a refrigerator for 11 days at the time of this e-mail.

It is hard to believe that in an area as large as the San Francisco Bay Area, an authorized Samsung repair person cannot be found in a timely fashion. This is not a television or DVD player - a refrigerator is a necessity.

This appears to be a very popular model, I have seen it offered in many appliance/electronics stores. I have concerns for anyone else who considers buying a Samsung refrigerator given their poor customer service and inability to provide repairs in a timely fashion.

As frustrating as this has been for my husband and I, I can only imagine what hardship this would present for an individual with special needs, someone who requires refrigeration of medication, a family with a young baby requiring formula, etc, etc.

Finally, Samsung made arrangements for a Maytag technician to service the refrigerator. In August 2006 a Maytag service representative serviced the refrigerator. The Maytag technician looked in the refrigerator, and said oh it's a water pressure problem. He thawed the freezer part of the refrigerator out and told us to get the water presser fixed. He thoroughly dried the freezer and stated that the problem should not occur again. The freezer still produced frost.

Samsung sent another Maytag technician out in October 2006 to service the freezer. This technician stated that the main sensor board was faulty and the blower motor blades were cracked. He did not have the parts to fix it and that he would have to order them from Samsung. The parts for the freezer arrived and the Maytag technician returned to service the freezer part of the refrigerator on November 16 2006. He replaced the sensor board, replaced the motor blade and also some other component.

Currently, neither the refrigerator nor the freezer are cooling. I called Samsung immediately to report the problem and they stated that they would not be able to get a technician out to service the refrigerator until November 30, 2006. I called Maytag and they stated that I would have to go through Samsung in order to schedule another service call.