Samsung Refrigerator Reviews

Less than one month later. The loud noise began again. He retured and did the same thing except this time he stated I needed a motor. This was another $70.(the first call was $50. to run hot water.) July 4th 2008 it happened again. Since I watched the service twice I removed the rear panel myself and sure enough ice had built up around the fan area.

Not only are the water filters are no longer available from Loews,It seems that Samsung knew they designed a crappy refridgerator. Customer service is a joke. I only hope this frige isn't a fire hazzard or can cause electrocution. I replaced a 25yr old working refridgator for this that looks good on the outside. As I mentioned Loews no longer sells this model or freakin' water filters. (filters avail at BestBuy),

We contacted Lowes and they sent out a technician that came in and said he did not hear the freezer fan and it required a new freezer fan, then he left. The company wanted to charge me $95 for labor and the part if they were to come back out and replace the freezer fan [Ridiculous). Lowes informed us that they would not be able to acquire the part, since the machine was made overseas. It sound to me that Lowes knows of the persistent issues with these products. They were willing to give up money too easily. Customer service sent us out a Lowes gift card for $800 plus tax. We had spent well over $1400 for the refrigerator only 1.5 years pervious.

I sent Samsung an email stating the issues we experienced with the refrigerator and it took them over two weeks to get back with me. We lost over $200 worth of food. I received an email from them on 7/14/08. I contacted the number they left me on 7/15 and informed Wesley of the situation. He said that I would receive a call from the scheduling department to have a technician come out to fix the refrigerator. But since reading all the complaints on consumer affairs, I have determined that I will never purchase another Samsung refrigerator product.
We will have to add several hundred dollars to the monies Lowes gave us and purchase another product.

Todd sent me to Jason 5/19, Jason is supposedly higher on the food chain)guaranteed service person would call right away. No call. Called back on 5/20 talked to Todd, sent me to EXECUTIVE SERVICE, they went beyond there responsibilities and said "there is nothing I can do but send you back to the no coverage team. This is the same group that has yet to even find anyone in 5 days(great help).will call me within 24hrs. 5/23 day 8 no call so far stared calling Todd, left message for him to call and to my surprise he did. They found a service person in Long View (50 mi away) and he actually gave me there number in the event they did not call(wow, now were making progress).

5/24 day 9 No call so I called them, was informed that they do not service this area and informed Samsung yesterday. The lady at Allbright appliance then explained that this is an on going problem with Samsung. They have been informed of this on numerous occasions but continue to send the service requests anyway. called Todd says this is [lies], sends me to EXECUTIVE SERVICE! again with instructions to demand a replacement because of length of time and denied service. Talked to John was told I must wait at least 7 working days before anything will be done. John then advised me that if a repair person can not be found by the following Wed they will not replace it but pro-rate its value.

So I researched the net and found this happening to numerous others, Samsung values a less then 2yr old fridge at 400.00 (original cost 1650.00. He brought it to my attention the fridge was no longer under warranty, when I reminded him that was not true if the problem was in the sealed cooling system. His response to this was " but how do I know what's wrong with it if no one looks at it "(You see where this is going). At this time I finally got really ****** off and asked why I would be penalized for there failings. So I decided to go a different route and call Lowe's(that is where I bought it), Before you know it I had been transferred 3 times and found someone that did not think this was amusing. Barbra took all my info and basically told me she has had many of these horror stories about Samsung many sounding like mine. she called back an hour later and informed me they found someone to fix my fridge.

5/27 day 12 without fridge, repairman shows up finds the sealed system is bad (warranty fix) but will not be back for at least 1 week. In the mean time Barbra has been following progress religiously ( I think if not for her call to Samsung I wound not have got this far)with phone calls. I talked to her on 5/27 and told her he had not arrived yet but is coming. 5/28 called to see how all went. I explained the findings and when I said it would be another week see immediately told me she would try to get me a loner from my local store, and that she was going on vacation and would call back on 6/9 to check on repair (1st strike Lowe's, no phone call back about loaner) Repair made on 6/3 repairman says will call back in one week to check on fridge.

Barb calls on the 9th like clock work and will call back in a couple weeks. he calls back on 6/12 and fridge is find. Oops! start cooking dinner that night and does not feel very cold( Temp says 38) place a digital thermo in and lo and behold 55 degrees. I call serviceman 6/13 to tell him the good news. He will come down on 6/24. Barb calls back(sorry forgot to write down the date)and I tell her the fridge is **** up again. It is at this time she tells me that this is not acceptable and she is going to get me a new fridge. Great!

I can expect a call very soon with instructions. Call never came (strike two on Lowe's) 7/1 Second repair complete Samsung has no idea what's wrong just replacing part and restart(from what I've read on the net they tend to run for several weeks after being reset then crap out- the reason for the phone call from service guy after nearly 2 weeks maybe? 7/2 after 2 hrs on the phone with Curtis from Lowe's, finally got hold of Barb, she apologized and said" what, no one called you back" I will make a call and call you right back. Well 20 min later she called back and Derrick my local store manager would be calling shortly( my idea of shortly and hers must be different. It has been a day and a half and still no call( strike 3 Lowe's your out)

It has become quite apparent to me that neater Lowe's or Samsung give a [care] about there product or customers. Today is 7/3/2008 I was without a fridge for 38 out of the last 50 days. From what the web says the odds of the fridge being repaired for good are slim and none. This weekend my wife and myself are going to go to Costco and buy a new fridge but not before I dump this piece in the Lacey Lowe's Parking lot. Sorry for being so long winded but do not want anyone else to go thru this!

I have contacted samsung customer service eight time in may and june of 2008 and still have not had the problem resolved. in may of 2008 i had to have mr. applience come out to my house and have them fix a leak that was leaking onto my hardwood floors. i had to pay out 217.80 out of my own pocket and the problem is still not fixed. I have filled a complaint with the new jersey BBB and they have told me that samsung will not respond to their complaint.

i have had to take several days off to have mr. applience come to my house to take a look at or fix some part in the fridge. i have also had to pay out 217.80 out of my own pocket. My hardwood floors are starting to bubble and the cost to fix the floor would be about 5,000 dollars.

Last night (06/29/08) I noticed that the refrigerator temperature indicator was flashing at 38 degrees. I unplugged it for 9 minutes as is recommended. The temperature was at 68 degrees on the fridge side and 12 on the freezer side at bedtime. This morning, they are at 38 and -6 degrees respectively. I hope that our problem is solved and that we are not destined to become a disgruntled oonsumer. I have noticed that Samsung refrigerator water filters are not in supply at Lowes or other stores and that internet orders are in backlog due to shortages.

I have had numerous phone calls with Samsung and the repair company they sent to me. It has been almost 2 months and I still have a broken fridge. Doesn't cool, doesn't freeze. Samsung employees have been very polite and well-meaning, but nothing gets done. I am still waiting for a sealed system part to be sent to accomplish the repair. There is no authorized service person within about 80 miles, and no one at all in Seattle. I have a spare fridge outside my kitchen sitting in the dirt. Two months to get a refrigerator fixed is absurd.

I took an afternoon off to wait for repairs and the repair person did not show up. I have no refrigerator since they instructed me not to trash it until they finish processing my claim. In the meantime I have no food at home for my mother or myself. Also all the food in the refrigerator went bad.

Now the continuation. It was Monday afternoon, May 19, 2008, and still no call from the second repair place. It had been over three days. So I tried calling Samsung. I was getting very frustrated and somewhat irritated. Finally a man answered and I explained to him what had happened and that no one has called me yet from any repair facility. I did get rather "huffy" with him and he actually promptly hung up on me. I would have probably done the same. I guess he thought he was the customer.

So, I immediately called back. This time I held my temper and I got a much nicer lady who did help me a lot more after I mentioned that this frig looks to be a lemon, etc., etc. She immediately checked the history and found that a FAX had been sent to the repair facility. So, she put me on hold and contacted them. They told her that they had not received any such FAX. So, she re-FAXed them and placed an emergency status on the order. So, maybe that day or the next the repair place did call me and they set up an appointment for May 21, 2008.

The second repairman did arrive on Wednesday, May 21, 2008. I explained to him what the problem was. He pushed a couple of the control buttons and the frig ran a self diagnosis. He looked at his sheet of diagnostic codes and then he immediately took everything out of the frig, removed all of the shelves and tore into the inside back panel of the frig. (Removed the screws and gently lifted out the cover panel.)

With this panel removed the cooling coils were exposed. The coils were completely covered with a solid sheet of ice. This was preventing the coils from cooling the air inside the frig. No air could pass through this area to get cooled.

He next disconnected some connectors and connected a meter to the several connectors. He was checking a device inside of this cover. He then told me that the heating element was bad and had to be replaced. This element keeps the ice from forming on the coils. Without it the coils freeze up and no cooling can occur. This took only a couple of days to order and receive. Very prompt and efficient service. This guy seemed to know exactly what he was doing. But, so did the first guy.

The following Saturday (May 24, 2008) he returned and installed the new heating element. He was in and out in less than an hour. I asked him what made this go out so soon on a two month old refrigerator. He said, "They just go out." The frig has been working for two days now without a failure. So, thus far, since we purchased the Samsung frig from Frys on Feb. 25, 2008 we have had two service calls for exactly the same problem; "frig stops cooling". But, the repair was different in each episode. The first repair man replaced the main computer board and this did not fix the problem. The second repair man replaced the heating element that surrounds the refrigerator cooling coils.

We are now in the test cycle of the second repair on a now three month old $1800 dollar (total cost) refrigerator. Nothing more yet other than the original cost of the refrigerator and the 5-year warranty. Near $1800. To be continued:

The unit worked well until a month ago,(4/20/08), when the freezer stopped working. I contacted Samsung. They sent Global appliances.(5/2/08). They diagnosed it as a faulty compressor. Samsung would cover it, as it is under a 5 year warranty for sealed components. A day later, I get a call from Global stating they couldn't do the work, so Samsung would contact another company and call me.

Two days later I had to call them back, because i had not heard of them. They stated that AG appliance would send someone on 5/16/08. The tech from AG stated that it was not the compressor but the evaporator, also a covered component, and that Samsung would cover it. Well, I was pretty mad at that point and contacted Samsung's Executive Customer Relations group. I spoke to a Jose Z,ID # 19. I explained to him the situation. He stated that Samsung would SEND ME A CHECK for the amount of the fridge. They instructed me to FAX them a copy of the purchase receipt as well as a copy of AG's diagnosis of a faulty evaporator. I did so that very day, 5/16/08. I did not hear from Jose Z, as he had stated that he would call me, so I had to call back. Keep in mind that every time you call it takes about an hour +, because you are put on hold for about that long.

Nonetheless, I never spoke to Jose, but I spoke to a lady who would not give me her name, but she stated that my Lowes receipt had sold as is written on it, and therefrore my warranty was null and void from the moment I bought the fridge. She informed me that Lowes should of not sold the fridge to me, because it was not under warranty, as it was not in its original box. She further stated that it was Lowes responsibility to inform me of this!

When i bought the fridge I was told by Lowes that it had been returned by someone becasue it had a dent on the door. Nothing wrong mechanically, electronically, and/or structurally, and that IT WAS under warranty. I went to Lowes this past Monday, 5/19/08. I spoke to the manager on duty, George, and let him know of my issue. He stated that their receipts state sold as is any time they do a discount, for whatever reason, and that my refrigerator was under warranty. He attempted to contact Samsung but was not able to. He then told me to call back on Wednesday, 5/21/08. I did. He stated that he had still not been able to get a hold of Samsung, and that he was going to get the store's General Manager involved, and that he would call me back. It is 5/22/08, and I have not heard from George, the GM from the store, or anyone from Lowes.

900.00 refrigerator 300.00 spoiled food 50.00 service fee for 1st. service company,(I refused to pay the 2nd. company) 8 hours of lost work due to waiting for 2 service companies. Several hours on the phone trying to resolve this. I believe that Samsung and Lowes are responsible.

So, I telephoned the appliance repair place. The repair guy told me to unplug it for a couple of hours and then plug it back in again. He said Don't worry, it will come back on. It didn't, so, back to the neighbor's house all of the food went. We were still harboring the coolers so I got more Ice and filled them up again. Then I unplugged the frig for overnight again. After 10 to 12 hours of being unplugged I plugged it back in and it worked. About a week ago, during the week of May 9 or thereabouts I get a call from Sansung's customer service rep. She wanted to know how the repair service went and if everything was OK. I told her that the frig was working fine but it bothers me that after it stopped cooling that I had to unplug it from the electricity for overnight before it would begin working again. I was concerned that if we went on vacation and this non-cooling thing happened that there would be no one at home to unplug and then plug the frig back in to the power. When we got home there would be a mess. She seemed to understand to situation and suggested that I telephone their technical or engineering department and talk to them about this.

Well, I did not call but on May 16, 2008 It stopped cooling again. This time I telephoned Samsung because the rep. had given me their number. I finally got the repair line and they said that some other repair service from Bell Gardens would call me within the next 48 hours to make and appointment. It's been well over 48 hours now and no such call has been made (but, it's Sunday). So, back to the neighbor's all the food went and I unplugged it again for overnight. In the morning it was plugged back in and after a while it begain cooling again. Back in went the food. So, after they fix it this time, well, they didn't fix it the first time, then that will be number two.

The Lemon law must protect this sort of thing. But, no more Samsung products, please. I will never own a Samsung product again and will never purchase a product that has computerized controls. Luckily we purchased the five year extended warranty which will allow for the correct number of failures prior to invoking a Lemon Law and an attorney.

The cost of the refrigerator was $1508.50 with sales tax. The 5-year extended warranty/service contract was $258.60. Total cost was $1748.4. Damage due to sychological stress is likely as we purchased this refrig because our old one was likely to break down . My wife has had surgery and we bought this thing to make sure we had a working fefrigerator in the house while she is recovering. Instead we have had to work with ice coolers and carrying food back and forth between our house and the neighbor's. There has been no damage yet due to melted ice from the freezer onto the wooden floor in the kitchen. This was also a Christmas present to ourselves. We saved and bought nothing else for Christmas.

About 6 months later, the same thing happened and once again it had to be repaired. Both times I lost about $100 worth of food because of this.

Now, only 18 months after the original purchase, the coils in the refrigerator are freezing up, the heating element that is suppose to prevent this only works part of the time... so it works long enough to melt the ice collected around the coils, and cause water to leak out all over the floor. I have isolated this problem by turning off the main water line, and reading other forums about this same type of complaint. I have called samsung numerous of times with only to hear that they can send someone out to look at it. Well, it is past it's warranty and now, of course this will come out of pocket. Thanks Samsung, for making a junky product and ripping me off.

As stated above -it is still not resolved. Currently we are awaiting a repair company to try and fix the refrigerator AGAIN. We have had so many upsetting times on the phone with service reps with no satisfaction. We are out $2600.00.

Several weeks went by than the freezer failed. Samsung issed another ref# 4001594352. They sent Dal Appliance out again. Again had to order parts. Parts were sent wrong again. Finally on 8-16-2007 Dal Appliance fixed the freezer. Two days later it failed again. Samsung issued another ref# 3000130208. My freezer has not worked for about a month now. The water despensor has also quite working.

My wife and I have made multiple phone calls to Samsung, faxed copies of my receipt several times and they keep blowing us off. I feel this is unjust and ripped off of $1396.00 dollars. We have a 10 month old son. It is kind of important to have a functioning refrigerator to feed my family.

The repair man said he had to order two parts for the refridge and the freezer. After two weeks of not hearing anything regarding the parts I did call Samsung on Aug. 16, 2007. At that ime the rep. said that they got in touch with the service dpartment and he did not order the parts as he could not do it on-line; however the parts have been ordered and for us to call Samsung in a weeks time to make sure the parts are in and to have a date for repair.

Called Samsung on 8-23-2007 and this is when they start with putting you on hold and stating that they can not het in touch with the service man they can not let you know if the parts are in or when repair is to be done. They transfer you to customer relations after being on hold for over an hour they give you the same answers. They state they will call you back on 8-24-07. No call back so we contact on 8-24-07 and they did state still no answers and they will call us back later the same day. Of course no return call.

On 8-25-07 call Samsunug and again the rep. has no answers, when asked for phone number of Samsung corp. office they give you a song and dance stating they could only give you an address. Than you get hung up on.

On the 18th of June, I called the repair business, all of their technicians are currently in training for the next 2 weeks, they told this to Samsung Customer service, yet Samsung neglected to do anything to prepare for this. I contacted Samsung again, and they forward my service request to their Regional Service Center and told me that the Regional Service Center would contact me in a week and tell me what they would do then.

Samsung customer servive told me they could not do anything else the 24th of June 2007. To me this is ridiculous that they only have 1 repair business in an area that is so heavily populated, they ignore warnings from that repair business that they will not be able to conduct any repairs during this time period and that it will take so long to service a major appliance so as a refrigerator. All Service representatives lacked concern for the problem.

I chose Samsung over the other brands because I have a Samsung DLP TV, and other electronics and I'm very happy with them. I do not recommend the refrigerator at all and I will no longer buy any Samsung product after the lack of service I got.

My husband and I have contacted Samsung Customer Care (1-800-726-7864) on a daily basis since March 5, either speaking to a service representative directly, or via monitoring their Repair Self Tracking site online. My husband also spoke with a representatitive at their Executive Customer Relations (1-800-522-7341).

We have not had one phone call initiated from the company to us in regards to our repair request, nor have we seen any action in regards to our repair request online.

We were told that there was not an authorized Samsung service person in our local area, and and were initially told that the company had seven business days in order to procure and contract a service person from outside of the local area if necessary. We were told that previously, Samsung refrigerators were serviced by Maytag, however this changed sometime in the recent past. On a phone call to Samsung 3/13, we were told that if a service person could not be found, Samsung would be responsible for replacing the refrigerator with a new one via Lowe's. That same day, I discussed the repair issue with the individual we purchased the refrigerator from at Lowe's, Chris Rose, and gave him the contact information for Samsung.

My husband spoke with a Samsung Representative on 3/15, he was told there is no timeframe in regards to when a refrigerator will be repaired and that they have as long as they want to try and find a service person.

We have now been without a refrigerator for 11 days at the time of this e-mail.

It is hard to believe that in an area as large as the San Francisco Bay Area, an authorized Samsung repair person cannot be found in a timely fashion. This is not a television or DVD player - a refrigerator is a necessity.

This appears to be a very popular model, I have seen it offered in many appliance/electronics stores. I have concerns for anyone else who considers buying a Samsung refrigerator given their poor customer service and inability to provide repairs in a timely fashion.

As frustrating as this has been for my husband and I, I can only imagine what hardship this would present for an individual with special needs, someone who requires refrigeration of medication, a family with a young baby requiring formula, etc, etc.

Finally, Samsung made arrangements for a Maytag technician to service the refrigerator. In August 2006 a Maytag service representative serviced the refrigerator. The Maytag technician looked in the refrigerator, and said oh it's a water pressure problem. He thawed the freezer part of the refrigerator out and told us to get the water presser fixed. He thoroughly dried the freezer and stated that the problem should not occur again. The freezer still produced frost.

Samsung sent another Maytag technician out in October 2006 to service the freezer. This technician stated that the main sensor board was faulty and the blower motor blades were cracked. He did not have the parts to fix it and that he would have to order them from Samsung. The parts for the freezer arrived and the Maytag technician returned to service the freezer part of the refrigerator on November 16 2006. He replaced the sensor board, replaced the motor blade and also some other component.

Currently, neither the refrigerator nor the freezer are cooling. I called Samsung immediately to report the problem and they stated that they would not be able to get a technician out to service the refrigerator until November 30, 2006. I called Maytag and they stated that I would have to go through Samsung in order to schedule another service call.