Samsung Refrigerator Reviews

Will never buy another Samsung refrigerator due to the ice maker issue, freezing up, quits working, even after ice maker replacement and a new seal-gasket that was installed. Called corp, sorry it's out of warranty, they make poor ice makers.

This may be showing my age but I remember when Samsung products were a good choice, as an electrical engineer I’m fortunate being able to do my own repairs. That being said having to come up with fixes for poor defrosting (copper HE’s into the drain holes) and non stop repairs leads me to the conclusion that these things are as cut rate as the Samsung tv I was very disappointed in. Looks like planned obsolescence is the replacement for customer satisfaction.

Customer service. I purchased a Samsung Family Hub 4-door refrigerator from in late 2023 for approximately $3,000, and by April 2026, it completely stopped working. A refrigerator at this price point should last far longer than just a few years. To make matters worse, trying to get help has been a nightmare. Every time I contact Samsung, I receive different information from different representatives. There is no consistency, no accountability, and no real support. For such a large company, the customer service experience is unacceptable.

I have Samsung 3- door refrigerator. The vegetable drawers have this overlap at the front of the drawer and the food gets trapped in between. I could not figure out how to separate the two pieces so I called customer service. They had me push on a tab with a flat screwdriver to push and had to use a towel to avoid scratching. It was so difficult and took me a while to detach the front part. Got it open but 3 pieces of plastic came out flying and now the part is loose. I asked the lady if they would replace the drawer if it breaks while attempting this difficult task and she said since the warranty had expired I had to purchase the drawer. I am so disappointed and frustrated. It does not make sense that that I have to use tools to do routine fridge cleanup and make unavoidable scratches to the drawers. Such poor design and no empathy whatsoever from customer service.

I purchased a Samsung refrigerator (model RF28HFEDBSG/AA) along with a stove and dishwasher, and unfortunately my experience has been very disappointing. The refrigerator’s ice maker stopped working and repeatedly freezes over—a known issue with this model. Samsung previously sent a technician who “sealed” the ice maker box, but the problem returned. When I contacted Samsung again, they refused to send another technician and instead offered only $300 toward purchasing a new refrigerator. While the customer service representative I spoke with was polite, the supervisor refused to speak with me and pushed toward replacing the unit rather than fixing a known defect.

I am extremely disappointed with products and customer service. I purchased a Samsung Family Hub 4-door refrigerator from in late 2022 for approximately $3,000, and by April 2026, it completely stopped working. A refrigerator at this price point should last far longer than just a few years. To make matters worse, trying to get help has been a nightmare. Every time I contact Samsung, I receive different information from different representatives. There is no consistency, no accountability, and no real support. For such a large company, the customer service experience is unacceptable.

There's a known design flaw with the ice cube tray, it cracks and then Leaks. Unfortunately this occurred when I was away for the weekend and I returned home to a puddle and a ruined floor because water had seeped between my laminate floor boards. Insult to injury you can not buy the Ice Tray separately. You are forced to spend hundreds of dollars to replace the whole unit and pay someone to install it with absolutely no guarantee it won't CRACK AGAIN. I am furious, disappointed and frustrated. Reading reviews, Consumer Reports, etc. there have been several lawsuits over the past few years involving this very issue with the Samsung refrigerators. Interestingly I was replacing a 40 year old refrigerator that worked fine because I just had to have an Ice maker. BIG MISTAKE.

The display/control panel is impossible to read. Apparently a lighted symbol means that ice is OFF & no light means that ice is ON! That's ridiculous. If one of three symbols is invisible how do you know which one is ON for sure? Even the lighted symbols are so dim you can't read the symbol (it might indicate which ice is on/off if you could read it). We've had to replace the upper ice-maker and a broken door shelf in the past.

The ice maker on this model is the absolute worst. It will freeze over in less than a week's time and if you don’t constantly chip the build up away it just stops working. This is a major design flaw and makes the refrigerator just about worthless.

We puchased a french door Samsung refrigerator in 2021. It wasn't our first choice but fridges were hard to find during covid shutdown as everyone was remodeling. It seemed ok until one evening we found the ice completely melted and food thawed! We looked up our purchase info and found that the warranty was about to expire in May. We contacted Best Buy about the warranty and issues. A tech was out the next day; thought the issue was a compressor. He had to have the third party tech come out since the warranty was stated as such. The third party (Sears) tech came out a few days later and said it was not the compressor but another part. He ordered the part, returned the next week and the part wasn't the problem. It was another part. He tried to order the part and learned the part number had changed. He needed to contact the parts department to find out how to proceed.

I have owned multiple Samsung appliances, washer, dryer, TVs, and most recently, a refrigerator. Live and learn. The washer was repaired, due to Samsung's recall, by a satellite TV company! Ended up throwing it away. Managed to give the dryer away even though it needed repaired. The TVs, both got thrown away after 3 years of use. Was told the processors were junk. Now the fridge. Since day 1, the icemaker never worked properly. When I called about it, Samsung told me the entire fridge had already been replaced! News to me! It had not! It was simply repaired once, but somehow, that's not what they recorded. So, watch my trash for another junk appliance with the Samsung name on it! Never again! At this point, I wouldn't buy anything made by Samsung ever again. Buyer beware. Once is bad luck. 5 things in a row, with the same outcome,,,? You decide.

It keeps icing up at the fan, fixed it twice and then the compressor went out. Very disappointed.

My refrigerator is just slightly over 1 year old and I was replacing the water filter for the 2nd time when it started spraying water all over my kitchen and into the deli drawer. I called Samsung and told them and they said to turn the water off behind the fridge which I did. Then I cleaned up the water and promptly called my serviceman I have used for years to come out and take a look. He told me that the water filter housing was bad. So I researched online and fond out I am not the only one who had this problem.

Worst refrigerator I’ve ever owned (I’m over 70 years old). Bought Samsung on its reputation for electronics. They sure don’t know how to make quality appliances. After 2 years needed repair on refrigerator area for making horrible noises. Seems they put sensors right where the water collects. Several hundred dollar repair. Then ice maker started freezing up and not producing cubes or cubes were slushy when it did produce. Called Samsung for repair technician and they made me go through some steps that they ASSURED me would work. It didn’t. Called back for repair technician and CS rep told me the same thing. Would NOT send repair technician. No reputable repair company will work on Samsung and apparently Samsung won’t either. Just replaced the Samsung piece of shit with a Frigidaire. So happy with new fridge. DO NOT WASTE YOUR MONEY ON A SAMSUNG APPLIANCE!!!!

I purchased the new French w 1 side fridge/freezer. The ice making was crazy day 1. A year they put me off, put in 3 ice markers & told me to buy an extra warranty or they would do nothing else. We had water leaking & freezing in all compartments. I've had no ice for years & we made renovations so I can get a new w drawers. This is going to the dump. I will NEVER have another Samsung appliance! They DO NOT stand up if like me you get a lemon. BUYER BE WARE!!

Warning, do not purchase Samsung refrigerators. Model RF22R7351SR/AA. I would give zero stars if it were an option. Service Quick is a horrible company. My ice maker stopped working and Samsung agreed to exchange the ice maker. After the ice maker was changed we woke up to a totally defrosted freezer and refrigerator. Service Quick returned and said the unit was not repairable. The refrigerator is only 6 years old and just out of warranty. Samsung stated they can do nothing to compensate me for the loss of this refrigerator even after the issues only began after they installed a new ice maker. Customer service was horrendous. Buyer beware!!

Horrible product, horrible customer service!! Had issues with my fridge from day one. I live in a remote area and they have to maintenance in my area. I have a dead refrigerator out of the money!! I will never buy anything Samsung again!! Hundreds in food list as well.

My 9 1/2 year old Samsung refrigerator stopped cooling below 50 degrees and the food contents inside spoiled. I called 1-800-SAMSUNG to get it repaired. Samsung's OWN website FALSELY adverstises a 90-DAY REPAIR WARRANTY GUARANTEE!! I paid $495.00 for the repair, and 78 days later, the SAME EXACT ISSUE came back and when I called 1-800-SAMSUNG, they opened another repair ticket, HOWEVER Samsung's Authorized Service Center (ASC) called me to schedule an appointment, they said it would cost ANOTHER $495.00?!? I said SAMSUNG has a 90-DAY REPAIR GUARANTEE and the ASC said, "Sorry, we only offer 60 DAYS!!"... SAMSUNG POLICY IS BOGUS, ILLEGAL, AND CRIMINAL!! LIARS!!

I purchased a Samsung refrigerator model RF25HMEDBSR in 2019. It cost about $3000. I have had nothing but expensive problems with it. I’ve had the ice maker replaced 3 times. I had to replace an entire shelf because a small plastic piece that attached this shelf to another shelf and you can’t just replace the plastic piece. I had to replace the door flapper. Total charges for all repairs were about $2000. I should have purchased a new refrigerator before now. The ice maker still does not work correctly. I finally went ahead and bought a GE refrigerator. I would NEVER recommend a Samsung appliance to anyone. Such a bad experience BBB.

Do not buy a Samsung Refrigerator!!! After a Recall on the icemaker, a paid service call and now they want to “fix” it again with a third service call. The icemaker leaks and we can not get the ice tray out. (Frozen shut). The flex drawer is partially frozen and the freezer drawer is frozen shut. Have to keep a towel on the floor. Eventually, the water was turned off.

These refrigerators with ice makers are absolutely terrible. I paid almost $3,000 for this Samsung fridge, and it has been one of the worst purchases I’ve ever made. The quality is unbelievably poor. Almost every plastic part inside the fridge has cracked and broken into pieces, and the ice maker has already been replaced three times. Three times. And guess what? The same problem keeps happening.

We bought a counter-depth French door refrigerator in 2022. It is not truly counter depth as the thickness of the doors makes it nearly standard depth. Opening, both stores completely is impossible.Because the doors bump into the counters. The icemaker is terrible, giving you air filled ice, which melts almost immediately in any beverage. In addition, the ice maker continually froze over forcing me to use a blow dryer or heat gun on a low setting in order to remove the ice bin to get some ice cubes. Samsung customer service told me to completely shut off the fridge and let everything defrost, which is not an option. If that's the only refrigerator you have in the house. And it's summertime, and nowhere else to put perishables. Ridiculous.

I bought a Samsung refrigerator thinking that Samsung was top of the line. All I have is Samsung products in my house. Big mistake. The ice maker is a piece of junk. I have had it fixed or replaced at least 4 times and always breaks. Spent $3500.00 for this Samsung, and now I had to buy a counter top ice maker for my ice maker. Thank of that.

I know of at least four people that I have nothing but problems with their Samsung refrigerators. My daughter's under warranty Samsung froze up. Samsung referred Conn's appliance from Sarasota. Repairman said fan quit working which caused the refrigerator to freeze. After thawing refrigerator out there was a water leak which was caused by refrigerator freezing up. Technician forgot to turn water off knowing there was a leak and flooded our house. Samsung refused to help stating that we used a approved aftermarket water filter. I would highly recommend never purchase anything from Samsung again because they do not back their product. I will be writing a lot more reviews on a lot more different websites stating that Samsung is a rip-off.

Don't buy Samsung products, cheap quality, high price. I bought a Samsung Refrigerator in September 2024 for $950.00 from Best Buy's website because I wanted to replace my white Kenmore Refrigerator with a Stainless Steel refrigerator. On January 2026, the top freezer and bottom refrigerator completely stopped cooling costing me hundreds in loss of food and major inconvenience, the refrigerator was down for a week. Luckily, I still had my white Kenmore Refrigerator in the garage and was able to still have a refrigerator I could use but had to go up and down stairs for every item I needed. I called Samsung customer service and they sent a Technician out which took a couple days and the technician said that the Inverter Board and Inverter compressor had gone bad.

Samsung has worst customer service in the world. 4 years old fridge stopped working. Took me 2 months to give up after about 30 phone calls to Samsung and about 30 phone calls to service company. They charged me $130 for diagnosis that compressor is not working. Never seen them again. No repairs.

My Samsung refrigerator is awesome EXCEPT for the Ice maker. I have owned this refrigerator for 5 years and it is beautiful (stainless) and everything else works great. I understand most all of their refrigerators have ice maker issues which is very disappointing Samsung won't stand behind. Ours quit working within a year and has never worked again no matter what I have tried. I have to fill the ice bucked with my CHEAP refrigerator in the basement that is 20 years old and still works great. If it wasn't for the Ice machine I would love it but will never buy a Samsung refrigerator again.

My Samsung refrigerator has been okay until about 3 years of ownership the ice maker started freezing up and not producing ice any longer. After doing research about this I discovered it is a common problem with their refrigerators and they have had a class action law suit about it. Even with all of that, after calling customer service, they are not willing to repair the problem. It is still a fairly new refrigerator and the ice maker is no good. I would not recommend them based on all of that.

I bought a Samsung washing machine, dryer and a refrigerator at Lowe’s about two years ago. The washer broke down and a part couldn’t be found but I found one on eBay that was refurbished. A local technician replaced the part for me, but made it clear that he doesn’t usually work on Samsung‘s. The Refrigerator freezer stop freezing. And to my surprise Samsung doesn’t offer any service in the area where I live. They said I had to find a local technician. Problem is, local technicians don’t work on Samsung. Now I know why. I bought a Frigidaire to replace the broken Samsung refrigerator.

Horrible purchase. Did not work probably from the day it was purchased. Someone came to fix it twice, still needed different parts. After one month I purchased a new refrigerator and moved the Samsung. When they came back to fix it they claimed I caused the damage when it was moved. Absolutely crazy, the came back to fix it so they know it was already not working. Samsung will not stand behind their products.