Samsung Refrigerator Reviews

I have a four door Samsung refrigerator. The ice bite maker broke. A piece of cheap plastic available on Amazon for less than $10.00. Their recommended service is charging $140.00 just to make an appointment. Which must be paid prior to their arrival. Plus $150.00 to come out and service the unit and unknown how much they will charge for the cheap plastic. No wonder there is a class action lawsuit about their ice maker. Unbelievable exorbitant highway robbery for a simple repair. Please consider all this before you buy any of their product.

A new Samsung refrigerator stopped cooling due to fan issue in 8 months after purchase. I would understand it, but worse, they work with local an ineffective, customer disrespectful local service. This service cancelled my appointment without giving any new appointment a week later (food were already gone). I had to go out and get a service by myself, the service was amazingly fast and effective. And when I asked to be reimbursed, Samsung after weeks/days of online, text, calls, multiple tickets did not pay. I waited 2 hours to talk a manager, the employee is upset, but they cannot help. This is Samsung... So stay away from Samsung products not because of its poor quality alone but they do not care for their customers. A cheap company. I am really disappointed, I had always thought Samsung company cared for its reputation, customers, and good quality.

My refrigerator started leaking water from one of the pipes inside after a few years. I called tech support and was told those part only have 1 year warranty. What a joke. Now I have to find a way to fix it because they keep leaking water. Don’t buy stuff from SAMSUNG. They do not stand behind their products. 👎👎👎👎

I purchase a Samsung refrigerator 15 month ago. Already giving me problem. I call customer service and very hard to understand the person on the other end. The refrigerator doesn’t cool and it had a refrigerant leak. My advice to all that see this post. Do not buy it if you don’t want to spend more money on the refrigerator.

I am writing an update on the review written in 2019, Since the last review the freezer door has broken, unrepairable. Per Samsung the entire door would have to be replaced and since this is deemed as "fair wear and tear" it is not covered by my appliance insurance, the refrigerator Icemaker has quit working which I wasn't too worried about since it has an icemaker in the freezer just not as easily used but usable, the water dispenser has also now quit working, and finally now the icemaker in the freezer is slowly dying (the freezer door does have a diy repair which cost ten bucks). Samsung doesn't mention that. I guess I will shortly be replacing this thing but it will definitely Not be with another Samsung.

I will never buy a Samsung fridge again. The icemaker failed and the factory replacement works badly. The freezer door broke off, and there's no viable fix. It's super hard to clean-trying to remove the glass shelf resulted breaking the clips that hold the glass down, and Samsung won't replace them (unless you buy a whole new shelf). I am not making this up. I thought Samsung engineering was better but this is a disaster. Thinking of just replacing ours even though it's only a few years old. We have an LG at at our weekend place - it's way better.

Buy everywhere. Do not buy a Samsung refrigerator because they are not reliable. Warranty is a sham. Customer service is terrible at best. Buyer. Beware. This is a bad product. The French door bottom drawer freezer model is horrible. Customer service horrendous. The warranty is not worth the paper it's written on.

High end Samsung refrigerator circuit board failed at 6 years old. Part not available from Samsung (for a 6 year old unit). Refrigerator is junk after 6 years. The Kenmore that it replaced is still chugging along in our garage keeping the beverages cold. BUYER BEWARE. Samsung is junk, and they do not keep parts available when they fail.

We bought a Samsung French door refrigerator a little under 5 years ago. It was during the pandemic and inventory was down so it wasn’t our first choice but we couldn’t delay. Last week it stopped cooling, and resetting it didn’t help and resulted in the loss of food. Getting through to Samsung was an exercise in frustration but I finally spoke to a representative who concluded the compressor was broken. She put me in touch with their repair service who promptly required a $120 trip fee before they would schedule repair. (The Samsung rep that I spoke to told me the compressor was guaranteed for 10 years so the part was covered.) However their repair service informed me it would be $1300 minus the $120 already paid - mind you, the refrigerator itself cost less than $1300.

This is the worst appliance we have purchased in our 58 years of marriage. The ice maker was "repaired" under warranty, but a few years later, beyond the warranty period, it failed again. Samsung refused a "goodwill repair and their authorized repair shop wanted $190 to replace it. Since that repair service had a bad reputation I replaced the ice maker myself at a cost of $154. This refrigerator was never able to maintain recommended refrigerator and freezer temperatures, even at the lowest settings. The actual temperatures are 45 degrees and 10 degrees. (Max recommended are 38and zero). Now the temperatures are even higher and food is spoiling. Discovered that the evaporator coils are completely frozen over and as a consequence the evaporator fan cannot turn. The only fair resolution of these issues is a full refund of the purchase price! Oh, and a friend is having problems with her new Samsung clothes washer!

I ordered shelves that broke for my Samsung refrigerator. I changed my mind & I canceled that same day. The company charged me TWICE. $212.83 a total of $425.76 I contacted them and they refunded me $212.83 and since there was another charge, I disputed it with my bank. That was June 5th and then dispute for the extra charge on June 8th. It is now JUNE 23 and I received the CHARGE BACK ON MY BANK ACCOUNT for $212. 83. SAMSUNG PARTS STEALS MONEY and you can’t get Representative to call back. BUYER BEWARE- they ARE THIEVES. And their products SUCK TOO. P.S. I have an over the stove microwave and the HANDLE BROKE right after the warranty ran out… IT’S JUNK… And now I use my microwave that sits on my counter made by MAGIC CHEF. The $100 Magic Chef microwave has worked for years with no problems. SAMSUNG IS JUNK.

Samsung is nothing but Garbage!! Purchased a refrigerator/freezer 3 years ago. Doors are delaminating and look terrible. They tell me and everyone else it's faulty maintenance and you have to pay to get new ones. So I have to pay them to replace garbage with garbage. I will never buy another Samsung product again!

We bought a Samsung refrigerator 11 months ago, the ice maker stopped working. I contacted Samsung due to it's still under manufacturer warranty. I have gotten the run around for 2 weeks then received a text saying they canceled my work ticket due to no one in our service area. NEVER BUY A SAMSUNG REFRIGERATOR!

I would love to rate in the negatives. 1st the ice maker stopped, then freezer started to get warm, then fridge. Took weeks for someone to come out. They supposedly fixed it. Then surprise! Broken again. It's been a month of the technician not showing up or delaying and not showing up still no resolution. DO NOT BUY SAMSUNG FRIDGE.

The refrigerator may look nice but the ice maker keeps freezing up. When you contact Samsung they pretend to want to be helpful and keep the customer happy but it is a farce. They final comment was pay to have it fixed. The refrigerator is only 4 years old. And also a little about their ovens. They do not keep the temperature. Have to keep resetting the temperature as it drops significantly for no reason. Second time purchasing Samsung. Gave them another chance. My mistake. Definitely the last.

I was pretty excited when I purchased my Samsung refrigerator. Awesome and ahead of technology at the time we puchase with the screen door etc. Few of my siblings bought the same brand. We encountered similar issues with icemaker or leaks. Here sad part my Samsung fridge had a Freon leak and unfortunately it’s 2 months past the 5 year warranty. Labor for the repair would be almost the same as getting a new fridge. And here I am looking at the 10year warranty on the door. What a joke! Has the bells and whistles but not a product that’s reliable in the long run. I will never purchase a Samsung refrigerator again! The product has more issues and it does not last!!

We bought a very expensive Samsung Refrigerator and have had CONSTANT PROBLEMS with the icemaker. It freezes and can't be used. We've had several service calls (at our expense), replaced the icemaker, and it still doesn't work.

Samsung?! Seriously, why are you considering buying a Samsung product? Remember Yugo cars? Samsung seems to have a quality problem. I have been a fan of Samsung and was responsible for purchasing 22 products from them since 2016 with the exception of a camera purchased in the mid 2000’s. My daughter has purchased Samsungs due to my recommendation. They have a known issue with their in door icemakers that they will warranty for one year. The icemakers freeze up and require defrosting. The fix is a $130.00 service call to apply silicone and other items to seal it up. If you research you will find this “Samsung has faced multiple class-action lawsuits since 2017 regarding defective ice makers in its French-door refrigerators. While there is no definitive single total for the number of individual lawsuits, the litigation involved several major consolidated class actions and thousands of consumer complaints”.

I purchased a refrigerator from Home Depot six months ago and now my refrigerator is not working at all. I have tried calling. They have stated that my refrigerator is still under the one-year warranty. I also purchased a five year warranty with my refrigerator. However, all of my food has fall and it will be nearly a week and a half before a technician comes out to service my refrigerator to see what’s wrong with it. I will never purchase another refrigerator without understanding how this works. Now who is responsible for all of my food that has fall. Can’t get no help from customer service with an explanation.

Love my Samsung refrigerator. Just bought a new one.

Only 3 yrs had 28cu ft solenoid for ice maker fail. Can't understand that the part for it was discontinued, will never buy Samsung again, and had to replaced with another brand.

I have a 3-yr old French Door Bespoke fridge. I have loved the look and design. But the auto fill on the interior water pitcher, suddenly, without warning, would not stop filling. Kitchen nearly flooded. We called Samsung, and nothing they could tell us would resolve the problem. The error code told us to dry off a sensor - didn’t work. We programmed it so the auto fill was on STOP. But it didn’t stop. We eventually cut off the water supply, access to which was not easy. The most frustrating thing is the fact that Samsung has no certified repair person anywhere near us - not in Buffalo, not in Jamestown. The closest certified Samsung technician is 3 hours away.

We purchased a Samsung Refrigerator, Model RF27T5201. The refrigerator worked well, until we came to clean it. We found the glass shelf above the vegetable drawer cannot be removed. One time some liquid leaked from frozen fish and gathered under the glass top and then solidified. Now there is an unpleasant layer trapped beneath the glass, which is growing mold.

Bought Samsung Bespoke AI 4-Door French Door refrigerator with the thought that it has good quality products. Within a year we notice two large cracks building where French door landed. We barely kept heavily weight on it. When called customer service it was answer in Phillipe. Little to say- they didn't care about the concern. Supervisor "Nomer" was supposed to call me back but never did and closed my ticket without providing me with solution. I bought this item in NY, USA - why Do I need to speak to someone in Phillipe who don't give S***t about appliance issues.

Samsung is a really bad choice. Bought new refrigerator ($3000). Died after one year. AVOID - DO NOT BUY UNLESS YOU WANT TO WASTE YOUR MONEY.

Very disappointing experience with Samsung customer service. My refrigerator compressor is still under the 10-year warranty, yet I was initially told labor would cost about $120, only for the price to later jump to over $850 and then over $1,300. The pricing was inconsistent and misleading. Customer service and the supervisor I spoke with were unhelpful and dismissive. Extremely frustrating experience trying to get a warranty-covered repair completed fairly.

Purchase of the Samsung Fridge has been one of the worst decisions I have ever made. We purchased a french door, counter depth fridge less than 6 years ago. The ice maker quit working 1 year after purchase. It continued to break 2 more times until it was out of warranty. Now the bottom freezer quit working & will need a new sensor & board. So now I have a 6 year old fridge that I purchased for a lot of money that is not even working to it half potential. I will never purchase Samsung appliance anything anymore.

We have a less than three-year-old Samsung refrigerator, counter depth, French doors with a drawer that can be programmed for specific storage needs. Our model comes with an ice and water dispenser in the door. It was part of a package from the builder when we bought our new home. We have been experiencing trouble with the ice dispenser not dispensing ice. On more than one occasion, my husband removed the ice container to find the ice had thawed and refrozen into a solid block. The last time this happened, he was not able to remove the ice container at all. Googling for help in that issue revealed that Samsung has a known issue with the ice dispenser and has in fact developed a kit to replace the unit.

DO NOT BUY SAMSUNG SIDE BY SIDE REFRIGERATOR WITH ICEMAKER. I am a loyal customer with all appliances and electronics in my household manufactured by Samsung. Ice maker in my fridge never worked properly. Always freezes over. Talked to Samsung customer service multiple times. They came over twice and are now asking $400 dollars to replace defective ice maker without any guarantees replacement will solve the issue. They said it is a design issue. I've asked them to make an exception and cover the cost because it might be a lemon law issue. No dice. They offer me $300 dollars toward new fridge. So I paid close to $2000 dollars for the fridge and now need to pay another $1700 to fix my ice maker? Is that how they treat loyal customers?

Horrible! Just horrible. Complete junk. Not only does the ice machine fail monthly but have had multiple repairs on the freezer not freezing. Many, many repair people trying to fix the problem and many just pass the buck. I have never been so disappointed in an appliance in my life! Samsung should be ashamed at making such a bad refrigerator. Should get negative stars imo as 1 star is waaayyy too many.

I am not trying to cause any issues, but I do need to express my disappointment with both the product and the customer service I have received. The appliance is not even six months old, and we are already experiencing problems. What has made this situation worse is the level of customer service. Communication has been very difficult, as I have struggled to understand representatives, and despite numerous attempts, I was not allowed to speak with a manager.

I bought my fridge in January 2026, in April the fridge was damage. I contacted Customer services it took 2 days to have a technician come out. The fridge had to be replaced. I requested a reimbursement for the fridge. 8 days later and 4 calls I still waiting for my money. The process was so long and difficult. No reimbursement for the 8 days for the food for the family.

Will never buy another Samsung refrigerator due to the ice maker issue, freezing up, quits working, even after ice maker replacement and a new seal-gasket that was installed. Called corp, sorry it's out of warranty, they make poor ice makers.

This may be showing my age but I remember when Samsung products were a good choice, as an electrical engineer I’m fortunate being able to do my own repairs. That being said having to come up with fixes for poor defrosting (copper HE’s into the drain holes) and non stop repairs leads me to the conclusion that these things are as cut rate as the Samsung tv I was very disappointed in. Looks like planned obsolescence is the replacement for customer satisfaction.

Customer service. I purchased a Samsung Family Hub 4-door refrigerator from in late 2023 for approximately $3,000, and by April 2026, it completely stopped working. A refrigerator at this price point should last far longer than just a few years. To make matters worse, trying to get help has been a nightmare. Every time I contact Samsung, I receive different information from different representatives. There is no consistency, no accountability, and no real support. For such a large company, the customer service experience is unacceptable.

I have Samsung 3- door refrigerator. The vegetable drawers have this overlap at the front of the drawer and the food gets trapped in between. I could not figure out how to separate the two pieces so I called customer service. They had me push on a tab with a flat screwdriver to push and had to use a towel to avoid scratching. It was so difficult and took me a while to detach the front part. Got it open but 3 pieces of plastic came out flying and now the part is loose. I asked the lady if they would replace the drawer if it breaks while attempting this difficult task and she said since the warranty had expired I had to purchase the drawer. I am so disappointed and frustrated. It does not make sense that that I have to use tools to do routine fridge cleanup and make unavoidable scratches to the drawers. Such poor design and no empathy whatsoever from customer service.

I purchased a Samsung refrigerator (model RF28HFEDBSG/AA) along with a stove and dishwasher, and unfortunately my experience has been very disappointing. The refrigerator’s ice maker stopped working and repeatedly freezes over—a known issue with this model. Samsung previously sent a technician who “sealed” the ice maker box, but the problem returned. When I contacted Samsung again, they refused to send another technician and instead offered only $300 toward purchasing a new refrigerator. While the customer service representative I spoke with was polite, the supervisor refused to speak with me and pushed toward replacing the unit rather than fixing a known defect.

I am extremely disappointed with products and customer service. I purchased a Samsung Family Hub 4-door refrigerator from in late 2022 for approximately $3,000, and by April 2026, it completely stopped working. A refrigerator at this price point should last far longer than just a few years. To make matters worse, trying to get help has been a nightmare. Every time I contact Samsung, I receive different information from different representatives. There is no consistency, no accountability, and no real support. For such a large company, the customer service experience is unacceptable.

There's a known design flaw with the ice cube tray, it cracks and then Leaks. Unfortunately this occurred when I was away for the weekend and I returned home to a puddle and a ruined floor because water had seeped between my laminate floor boards. Insult to injury you can not buy the Ice Tray separately. You are forced to spend hundreds of dollars to replace the whole unit and pay someone to install it with absolutely no guarantee it won't CRACK AGAIN. I am furious, disappointed and frustrated. Reading reviews, Consumer Reports, etc. there have been several lawsuits over the past few years involving this very issue with the Samsung refrigerators. Interestingly I was replacing a 40 year old refrigerator that worked fine because I just had to have an Ice maker. BIG MISTAKE.

The display/control panel is impossible to read. Apparently a lighted symbol means that ice is OFF & no light means that ice is ON! That's ridiculous. If one of three symbols is invisible how do you know which one is ON for sure? Even the lighted symbols are so dim you can't read the symbol (it might indicate which ice is on/off if you could read it). We've had to replace the upper ice-maker and a broken door shelf in the past.