LG Refrigerators Reviews

I will never, and I mean never, buy another LG product. My LG Think Q LFX model refrigerator is Eye candy only. In less than 5 years, the compressor has gone twice. Ice makers never work. And LG does not honor their warranty. You call support, and you can tell they are just reading off a card and giving canned responses. I will never purchase an LG product again. Nor will I recommend them to my Friends and Family. LG tech that was sent out says the compressor go every few years. Not worth the money we spent on it.

Have replaced three refrigerators all from a bad compressor and they not worth replacing.

I purchased an LG refrigerator on 4/13. On a Wednesday they delivered it on Friday. By Monday I saw a frost buildup in my freezer. They put me through hoops if I wanted someone to come out n check. They wanted me to do there job. I had purchased the extended warranty. Even with that they sent me several emails asking me to check different things. It was freezer not my refrigerator. I finally told them not to come. When it gets worse which I’m sure it will. I’ll try again. We are very disappointed in the customer service. It was purchased at Lowe’s in Florida. I do not recommend purchasing another LG product LG product.

I bought a four door LG refrigerator in December 2021, over $3,000 at the time. The "Craft Ice" maker stopped working after just over a year, despite following LG's advice for defrosting etc.. Finding multiple user reviews, I decided not to replace it given the design fault (apparently there was a class action lawsuit against LG for this part). In March 2026 the refrigerator stopped cooling, and developed a fault, which apparently was due to a failed freezer fan. The appliance was registered with LG and tracked on the ThinQ app, a total waste. It took over three weeks and several hours on the phone with customer "service" (if you can call it that) to be told that there's no repair company in my area who are able to repair my fridge.

Needing to replace our old washer and drier was unexpected, so our household had to go without this convenience for two weeks while awaiting delivery. Rather than provide us with a delivery date and time, this company contracts with a delivery service that has non-English speakers answering the phones, and provides no "delivery window" other than "...Someone will call you either the night before or the morning of delivery." For a working family, that's ridiculous.

My worse nightmare. Returned from vacation and the fridge was not working. I was out of warranty. Ended up discarding this expensive appliance. It was an eye opener.

My machine has been broken for over 2 months now. I can only talk to an ai. It wasn't until I threatened the company with bad reviews that they even thought about doing something. I finally had someone come out 3 times and still hasn't repaired it!

Extremely poor customer service. They ran a promo code for a monitor that was quite generous but nothing excessive ($200 off a 600 dollar monitor). I used the code and waited 5 days till the estimated delivery day. I took the day off work to make sure my nice new monitor wasn't stolen on my porch. It never arrives. I call up - "due to a pricing error" on their website they have to cancel my order. No compensation, they will not honor the pricing, they will not be sending me the monitor, I will get a refund but it might take a week.

We bought a LG refri. for more than 3500$. The compressors broke down twice; one broke after 4 year and the replacement also broke down next four year. It was a bad design. Never bought LG products again.

I have an LG refrigerator sabbath side, black stainless. Let the pressure went out. And it's only 6 years old. Save beware when buying, call the company. Customer service is horrible.