LG Refrigerators Reviews

LG will not support you if one of their products fail. I have had a LG refrigerator for 4 years and the compressor just went bad. I’ve been waiting for two months to get it serviced. LG says they are waiting to hear from the service provider and nothing ever comes from it. They refuse to give any type of refund or money towards a new purchase since I don’t have an original receipt. Mind you this company makes 64 Billion in revenue annually. I will never buy LG again.

Purchased a LG French door refrigerator in July 2021 - it was installed October 2021 - unit is in our second home in Florida- drove down for Thanksgiving on 11-19-25 to find the refrigerator had kick the breaker and lock up the compressor and not been running for some time - maggots and the smell was horrible- spent hours cleaning the nasty food out of the unit - had to spend the next two nights with friends for health issues with smell and maggot’s. Not what you want to see after 12 hours of driving.

I can see why LG has such a poor rating. We purchased $6000 worth of appliances on Nov. 10th. Scheduled for delivery on the 28th. Delivery company texted me yesterday to say they would be here Friday between 10 & 2. Got a text from LG saying shipment was rescheduled for Dec. 12th. Called LG, and after a painstaking journey thru their automated system, I finally got to speak to someone from who knows where. Spent quite a while on hold, to find out, none of the appliances are in stock. They're scheduled to be delivered to the warehouse on Dec. 15th. So much for getting them on the 12th. Needless to say I canceled the order.

I am so very upset about the way your company DID NOT handle my situation. I have a 10 year warranty and my refrigerator is 9 years old. This is the 3rd time I've had to contact LG as my ice maker has broken 3 times. No one called me within the timeframe you stated in your text back to me. Not ONLY will I never PURCHASE another single item from L.G. I'm making sure, through posting on social media how such a big company as yourselves would EVER treat your (use to be) customers. I am also making sure that L.G. receives a 1 star rating toward your company. Happy Thanksgiving. Very unsatisfied former customer. 😡 😡😡

We bought an LG refrigerator seven years ago and it has required five major repairs. It is great when it works, it just is not built for reliability. Ask any appliance repairperson and they will confirm this conclusion.

Bought a LG Refrigerator in June, 2021. Recently the icemaker had water running out of it so we called a repairman. After he checked it he said it was not the icemaker and was a manufacturers defect because it was leaking between the insulation and door making it not repairable. After speaking with LG over a couple of weeks they came to the conclusion that it was not under warranty. I told them I knew it was out of warranty but due to the defect it was not repairable. I told them so you want your company to be known for making a refrigerator that was only good for four years and they really did not care. Customer service was poor and would never call you back and had the audacity to send me a coupon for 10 0r 20% off a new refrigerator. Will never purchase again. Our repairman also told us he did not recommend LG.

I have a been a LG customer until now, my LG 30-inch 3-door quit after just 3 years, now I will never buy a LG product again, it is a waste of money to buy a LG product, and I will tell all my friends and anyone thinking about buying a LG product about this refrigerator is bad.

This is the worst company I have ever dealt with. My icemaker has been busted for two weeks on a four month old fridge freezer. Call for service over two weeks ago, and they’re so procrastinating trying to get someone out here to repair it. I don’t think they’ll ever have anybody come and repair it. Don’t buy this company's products!

Bought a brand new LG fridge. Got it delivered and installed October 6th. It is now November 17th and I still don’t have a working fridge. LG first said they don’t have a repair person near me… I am an hour outside of Boston… really! They finally found someone and they have come twice now. Once to replace the computer board, 3 days later still not working. Then they came and replaced the compressor, worked for less than 2 weeks. I just asked for a replacement at first but now I just want the POS gone and my money back. LG is saying they will send it up the ladder to the next group and I should hear back in a couple of days to see what they can do… ugh!!!! Never ever buy an LG again.

I think LG makes these refrigerators so cheaply so they do break down so you have to pay to have it replaced or buy new. Ours is 4 years old, first the icemaker stopped working then the freezer the next day, then the entire fridge doesn’t cool. However, the Lights do come on! WTF! They don’t make them like they used to! Remember when our Grandparent’s had their fridge for 25+ Years! THIS SUCKS! LG SUCK!

I have always bought LG appliances but not anymore! My top of the line LG fridge doesn’t work any longer and LG can’t find a repair center that work on them! Their customer service basically hangs up on me because I asked why would you sell electronics without having a dealer that can repair your products so he hangs up! Last time I will ever touch an LG!!!!

The brand new refrigerator purchased from Home Depot was installed and turned on, but within a few days, I noticed it wasn’t cooling. The technician diagnosed the issue as a leaking compressor. After attempting to replace the compressor, another problem with the evaporator was discovered. It has now been over two weeks of repair attempts, and the refrigerator is still not working. Extremely disappointing experience for a brand new appliance.

I will NEVER buy anything LG again. They do not stand behind product. They offer warranties but have no tech in my area. Customer service is awful. They just keep passing you on to another rep. I now have a $1400.00 2 1/2 year old fridge I cannot use. Threw out over $200 worth of food & they will TRY to find an outside rep who can help but may take 3-5 days. Already waiting 2 weeks the 1st time. We are elderly & have medication that needs refrigeration but they don't care.

LG refrigerator with freezer on top, less than 4 years old and a chemical odor began permeating our food. Threw out all the food, unplugged it, cleaned with bleach and detergent, but after I restarted it, the odor returned. LG sent a technician but he would not remove any panels to inspect properly saying there shouldn’t be a leak inside. That is exactly the problem! Now they want $399 to try to repair it again with no guarantee. I’ll put that money to a new refrigerator but never LG!

Well sorry this isn't about their TV, it's about their high dollar huge French door knock knock refrigerator. Paid almost 4 grand for this. They've had technicians at the house four times in the last two and a half years. Three months into it the compressor went bad. 5 months later the crapped ice went bad. 8 months later the craft ice went bad again. Then they wanted to send me a new circuit board which they did. I installed it and guess what it was the wrong circuit board. They had to send me another one.

We bought a LG Smart Instaview refrigerator and loved it - the first two years. Then when the regular warranty expired, the ice maker that dispensed in the door quit working. No big deal, we used the secondary ice maker in the freezer. A short time later, on July 25 the entire refrigerator quit cooling, but yeah! There is a 10 year warranty on the compressor!

Our LG refrigerator needed repair. I went online and scheduled a repair and LG set a date of 8/10. The technician scheduled the parts to be directly shipped to us. The parts did not arrive. The reply from LG was that the parts were back-ordered and that they had no further updates. This went on for an additional 6 weeks with LG repeating no updates. When the work was finally completed after 7 weeks. The bill had an additional 15% due to complex repair. I asked to speak to a supervisor and their reply was that they had no supervisor(?) which I challenged, but they would not transfer me to anyone to discuss the added charge or any billing details. My suggestion is DO NOT buy a LG refrigerator at any cost. But if you do own an LG refrigerator and it needs repair, do not try to get it repair, buy a new refrigerator.

I will never buy another LG appliance. Refrigerator has not stopped making noise since I plugged it in and can’t seem To get any reason why it’s making so many dinging noises as if the door is opened.

I’m shocked and never would have looked for a light in the freezer. It doesn’t have one. Also, I need to make sure I stand back when I’m opening the refrigerator door. It is so low to the ground that I hit my toes if I stand too close. I’m a Senior and hope I can get a new refrigerator that I like the next time.

I purchased the LG ThinQ with the craft ice maker two years ago. I began hearing grinding noises in the middle of the night and realized my craft ice maker was stuck. I have had to replace the entire craft ice maker unit TWICE and now my refrigerator is leaking under the ice maker on to my kitchen floor. I was told I could not get a repair person out for a week. Poor customer service. The doors do not seal shut at times and the shelves are brittle. Two shelves have broken just by placing something on it. They are not covered under warranty. I would check into class action lawsuits in progress for this particular product. Worst purchase ever and it was EXPENSIVE.

I bought a LG refrigerator and it is cheaply built. They charge you $399 plus tax every time something breaks and gives you three month warranty. The technician they sent me to fix all my issues goes by the name Jong **. This guy has been working for the company for many years and does not know how to fix anything. My icemaker keeps breaking. My door won’t shut properly and all this was supposed to be fixed the first time around. They only give you three month warranty so I believe the technician they send out will fix something and also break something to have you keep calling every few months.

The compressor in my 3-year-old fridge died suddenly and as reported by 2 different repair people, for no apparent cause. There is a parts warranty, but there isn't one in my area and I would be responsible for paying for their travel. In order to have the part covered under warranty, it can only be replaced by LG authorized technician. So to the dump it goes and another $2000 out of my pocket.

Horrible longevity for a fridge. The compressor failed every 2-3 years and had to be replaced. We've had the fridge for 5.5 years and we are on our 3rd compressor. LG makes you pay the service charge flat fee of $458 after buying the $2000 fridge. DO NOT BUY AN LG FRIDGE.

I bought an LG refrigerator because it was the style I wanted and it had craft ice. I believed it to be a reputable brand but I was wrong. The first thing to fail 4 months after purchase was the craft ice maker. I requested a warranty repair and a repair ticket was generated. I was never contacted and a week later when I inquired again they said the ticket was closed. No call, no text, no email. Finally received a text and it's like starting all over again. Meanwhile I contacted Home Depot and it seems like poor warranty service is the norm for LG appliances.

It’s a shame LG has a continued issue with their compressors and lack of true customer service because otherwise loved the product! Beware of LG refrigerators due to compressor failures and lack of LG standing behind their products. Nothing is changing. Within 3 weeks of each other, my parents LG refrigerator compressor and our LG refrigerator's compressor, died. While shopping to replace my LG on my first day at the Big Box store, I found myself with 5 other LG owners who just had their compressors die as well! Combined, our refrigerators ranged from 6 months to 8 years old. While LG will tell you the compressor has a 10 year warranty 9keep in mind this is parts only/not labor), what they won't tell you is that you most likely won't find anyone to service/replace the compressor LG will send you. All companies, except one, in our area flat out declined to work on an LG refrigerator.

I bought a LG refrigerator. I spent over $4000 for it within four months. I had to have a repair done and they didn’t fix the right thing. They replaced the compressor on it the fans on it and thankfully I had a two-year extended warranty after that, and they kept replacing the same part and as soon as my warranty went out in the same thing goes out, they refuse to do anything about it, even though the Refrigerator had the same problem that it had when I bought it and instead of replacing the computer board in the heater so the evaporator coils don’t keep freezing up.

LG advertises premium refrigerators, but mine has been nothing but repeated breakdowns. Over seven repair visits in under three years, thousands in spoiled food and medicine, weeks without a working unit, and no replacement offered. Even LG technicians admit these failures are “common” for this model. LG is knowingly selling defective products and hiding behind warranty repairs instead of standing behind their brand.

Worst fridge ever. Screeching noise if door is considered open. No way to shut it off. Doors don't seal/shut unless slammed. When sealed/slammed shut and opened everything on door shelves fall out onto floor. Shelves fall, contents fall and are broken.

If I could give zero stars I would! This is the worst refrigerator I have ever owned! If a breaker is flipped, power turned off briefly for any kind of work, power flicker from storm the refrigerator must be unplugged for at least 5 minutes or you will lose you freezer items. It is about 9 am and my son just noticed everything in our freezer is partially thawed. To my knowledge we didn't have any power outage this time at all. Clocks are still set. I contacted customer service after having this refrigerator 1.5 months and their response was for me to hire an electrician. I had no problems with the Samsung refrigerator that was here when I bought the house. I got a new one to have a water dispenser, wish I hadn't.

We had LG years ago (2010) and had back luck, but our daughter has this 22.5 cu ft french door and loves it. So we bought another one. You CANNOT get the filter door off to change. And if you cannot change the filter, you may void your warrant. I contacted Home Depot where we bought it, then the insurance plan I paid for, then customer service at LG. She not too politely told me that their concern is if it mismanufactured. It probably is, or why would this basic function not work. I love it, but I cannot change that filter. Had it only 7 months, and I'll never buy another LG product, seeing as how they are not supportive of questions or problems. Hopefully, this makes buyers beware.

What a poor product. In the past I filled my home with just about every appliance that LG made and loved them. That is what kept me continuing to purchase LG. But my latest experience has thoroughly soured me on the LG product line. I purchased the "Top of the Line" door in door refrigerator from LG and I have had nothing but problems. It has never maintained the set temperature and now the ice maker is out and items in the freezer are beginning to thaw. Worst product ever. I have ordered a Whirlpool fridge to replace the LG and as I replace all my others major appliances I will look to manufactures other than LG. It's so sad to see how poor their product

My four year old refrigerator stopped working. Still under manufacturer warranty. Service repair schedule five days later. 5 days later came, I was stood up. No repair happened. Missed work for nothing. Still without a refrigerator 6 days later. Customer service very poor. I think they're in India. I'll never buy a Lg refrigerator or appliance again.

I bought an LG refrigerator and it died about 2 years later. It needed a new compressor. Lost a lot of food. They had to order a part so it took 2 weeks to fix. Here I am a year later and everything in the freezer is defrosted. Lost a lot of food again. Then it starts working again. So I don't know if they'll fix it when they come. If they don't I'm just going out to buy a GE. I'm tired of filling my garbage can with all my good food!!

Updated on 10/01/2025: I purchased a $2000 refrigerator in November 2024. The refrigerator has not been cooling properly and has ruined our food. I started calling LG in the middle of July and now it's October. The technician from LG has been out 8 times and replaced 3 main circuit boards and a fan assembly and in my refrigerator. Now they want the technician to come out again and replace the compressor. If the freezer is working good. To me it tells me the compressor is working.

It has now been 23 days since I have had a working fridge. I contacted LG on the 2nd day of purchase & was sent a repair tech 5 days later. He came and did not resolve the issue. 5 days later they sent him again. He was in my home for over an hour and said he had replaced all relevant parts and did not know why my unit would not properly cool. (It would never go below 41 degrees in the fridge.)

I bought double door LG refrigerator 2019 y in winter time. This is like 5.5 years ago because 10 y warranty on compressor. Now I have to pay repair by myself. 500 + bucks. What kind of warranty is that. In my case compressor died. What is covered by warranty. I'm not buying lg anymore. Worst experience ever.

I purchased from Home Depot. I never want another LG anything. I bought Black stainless steel and it's been about 5 years and now is peeling. The refrigerator been work on twice since I had it. The first time was after a year and it was hard for them to find someone to come fix it. My food went bad and had to throw it out. The second time it happened my warranty was about to run out according to them. Lost food again. Told me the first time to put my food in a cooler. The second time gave me $50.00 for lost of food. I lost more than $50.00 worth of food. The products look nice but don’t let that fool you. Everything is starting to peel.

We purchased a French door model LG LMWS27626S. After 2 years and 2 months almost to the day of installation, it started making a very loud noise. Calling LG service was horrible. 2 hours on hold and then told that they would call back within 48 hours to schedule service appointment. By the following day the refrigerator stopped working completely. It seems like a compressor problem, but still waiting for service technician to come. I DO NOT RECOMMEND this product. It cost $1700 and worked well for 2 years only.

Bought an LG 20.2 CF top freezer/refrigerator in July of 2022. Late August of 2025, it started making odd and loud noises. By day three of this, the freezer wouldn't go lower than 20 degrees and the refrigerator wouldn't go below 45 degrees. The noises got so loud I had to sleep upstairs on the opposite end of the house from the kitchen to get some rest. Good grief!

This is the most aggravating refrigerator I’ve ever had. We’ve had repair man out 3 times on our ice maker. You look at this damn thing crossways it quits working. Have to keep pitching the ice so the ice maker will keep working. You let it sit too long without making ice it quits working. My husband had the water off to the house today, now the damn ice maker won’t work again. Buy American!!

Lunby’s terrible customer service — on June 10th, they received my return and promised to issue a refund within 14 days. It has now been 80 days, and I still haven’t received my refund. I have called six or seven times, and each time they promised either within 72 hours or within 14 days, but so far nothing has been refunded. Their after-sales service is absolutely awful. Every time I get transferred, I am left on hold for hours, and then they randomly hang up on me. The staff have no training at all and clearly don’t know what they are doing.

Worst customer service I have encountered. Stay Away! I bought their high end appliances and the freezer-refrigerator have not worked in three weeks. Multiple days off for repairs that did not work. Was supposed to get exchange over a week ago yet nothing. Customer service does not return calls or do anything to help. This is a horrible company to deal with. They could care less about standing behind their junk. As a service director for multiple car lines in my life for over 30 yrs there is no chance any manufacturer would operate this way. I can only pray they go bankrupt for my own satisfaction.

I bought the LG French door refrigerator LMXS28626D after 3 months had to have the left side French door replaced because we had no water from the dispenser. Turns out there was a recall on the door for water line freezing. Then the compressor that supposedly has a 10 year warranty went we spent almost $500 out of pocket while it was still under warranty. Laughable!

LG does not value their customers beyond the point of sale. I have reached out to Customer Service and the President asking for assistance, they never acknowledge or respond to my requests. I noticed multiple scratches and dimple on the doors of my new refrigerator. I have chosen several LG products for my home due to their reputation for quality and reliability, and I did not expect to encounter visible damage on such a recent purchase. I know that cosmetic damages are not covered by warranty but reached out to them to see if there were any options available to resolve this issue such as replacement doors or another remedy. This level of disregard is unacceptable from a company of LG's stature.

I paid $3000 for my LQ Thinq 29 cu ft French door refrigerator 2019. 2025 STOPS cooling. LG says they are sending repair. After 4 weeks I give up and buy a Frigidaire. Won't respond to inquiries about service date. I believe they were trying to get me to give up. I finally did after having to throw away everything in my fridge. DON'T BUY LG NO MATTER WHAT.

I replaced my LG bottom drawer refrigerator due to a malfunctioning linear compressor. The LG replacement French door refrigerator has had 6 service calls since installation and I am awaiting the 7th. All for excessive ice build up in the freezer. None of the previous repairs have worked. At my wit's end with this.

We are on our second LG refrigerator in 10 years. The first one only lasted about 4 years. We liked the features so, unfortunately, we bought another one because they told us they had improved the compressor in the newer model and extended the warranty. After about 6 years, the freezer and ice maker stopped working in this one but the compressor is fine so not covered by warranty. My husband called customer service to get it repaired and they said the first appointment was 10 days out and gave us 3 approved repair people to call in our area. Not one of them has called us back after 10 days and now LG says they can't send a repair person either so we have a non-working freezer, a fridge that is barely holding 40 degrees, no ice maker and no one to repair.

Bought our LG fridge in Jan 2022. Worked great. Went on vacation July 2025 and came home to our fridge not working. The compressor went out. Called customer service on the following Monday and said someone would be in touch 3-5 days. On the 5th day they texted me and someone would come the following Thursday. They also texted me saying someone was on their way between 4-6. I do have to say he fix my fridge. And it was the compressor. But keep in mind. A family of 5 had to live out of coolers until it got fixed. And school was about to start. 1500$ on a fridge that doesn't last but only 3.5 years. Oh and it also happened to my sister in law just the week before ours went out. Same fridge around the same time frame.

Purchased matching stove, fridge and range microwave in October 2024. At the beginning of May my microwave range stopped working. The repair place that was supposed to fix it. Still has it. I have reached out many times for updates and keep getting lied to. LG won’t look into it either. Today, I get home from work and my fridge and freezer both no longer work. I had to throw out most of the food. I contacted LG. They just told me it would be 2-3 days before I even received a phone call to book appointment for it to be looked at. I will never buy another LG product again. Products clearly don’t last and customer service is horrendous.

We purchased 5 LG appliances for our remodeled kitchen, including LG's top of the line, 30 cubic foot, French door, door in door refrigerator with the glass knocking feature to view the contents without opening the door. About 5 years in the refrigerator started showing signs that it wasn't cooling or freezing properly. Come to find out, LG knew that they were installing defective compressors in their refrigerators and continued to sell them anyway. This resulted in class action lawsuits. We called customer services and after 4 days, the best they would do was send out a new compressor. The repair tech said it would be $800.00 and probably wouldn't last 2 years.

I purchased a LG Appliance package for Christmas 2024. After six months of usage, I needed customer service help. I tried to purchase a water filter for my refrigerator and the store. Home Depot did not carry LG water filters for my refrigerator. They sold me a generic offbrand water filter that once I brought home to try to install did not fit so I called LG direct and could not speak with someone that I understood or they understood me. Finally worked through the language barrier and was shipped a water filter. This water filter seemed to not fit also so I called LG back and still could not speak with someone in English that I understood no disrespect to the employee. They were trying to be nice, but there was still a language barrier.

LG model LFDS22520S REFRIGERATOR FREEZER... COMPRESSOR FAILURE, w/10 YR WARRANTY, purchased from home depot 06/07/2021 order# ** & **. LG Cannot find an available repair tech in our area necessary to get a time frame to schedule for repairs and time for ordering correct parts. Could take 7 +15 + 5 total days. Warranty repair scheduling starts overseas with 3 to 5 business days of no follow up as promised finding available techs in your area. LOL 7days of lies. Stateside the actual Scheduling of repair now changes, could be up to 15 days before someone is available in your area. LOL.

We purchased a french door with ice and water in the door LG refrigerator in February, 2025. Since then there have been two brief power outages due to severe weather. Each time the fridge did not restart on its own. Finally we figured out that it wasn't cooling and googled how to fix it. Unplug, wait 10 minutes, plug it back in, then it worked. That has happened again. This is unacceptable. There are times when we're not here to rescue the food & the fridge! LG Support was a nightmare, crying baby competing with us to communicate the issue. Now we're waiting for technician to call us back.

I bought an LG lfxc24796s from Costco in 2018. It was a $2500 unit. Ice maker never worked properly. The compressor failed in July 2025. LG offered a compressor, but not the $700 labor or the $300 in parts to run the new compressor. Lack of customer service and competent technicians. I had it hauled off and will never buy LG anything again

After 7 years the entire refrigerator stop cooling. LG charge me $431.91 to cone back out and fix it. I would not recommend this brand to anyone. They make sure they continually drain money from consumers. They are not making quality brands. There is no way to get around all the fees the charge to fix it. This is a deceptive practice. Fix the refrigerator right in the first place. Don't put a compressor you know that's going to go out in a few years. I will not buy any more models of LG.

My LG refrigerator's compressor went bad within the warranty period. Their contracted repair company came out three times to repair the fridge. After the third time, they put in a request for replacement or refund. I have been getting the run-around for two months. Every time I call their customer service, they tell me that they are going to escalate my situation to the "next level" and that someone will be calling me within 24 hours. I have yet to receive a phone call. I even went as far to send a message to LG's President of Customer Care. Soon after, I received a text stating that the "team" will be calling me within 4 to 8 business hours. That call never came. I called customer service yesterday and was promised that someone would be calling me within 24 hours to discuss the replacement of my refrigerator. 24 hours has passed without any correspondence from LG. Not only did LG's product completely stop working, they do not honor their warranty.

Almost $3,000 for an LG fridge that does not cool properly. It is a known issue. LG customer service in India is terrible. I am waiting on the third service call and I've only had the item for 2 weeks. Do not buy!

Purchase a LG THINQ refrigerator from Lowe's 2 years ago. After a year started having problems with ice maker not making ice. Then started getting a error code on the control panel E CL which is a refrigerant leak on left side. Watched and read all the ways to correct this problem no help. Unplugged refrigerator and plugged it back up. Seemed to reset freezer but still no ice or only a few cubes a day. Seemed like this was happening weekly. Today the code E CL came up again. Freezer stopped working. Unplugged but still freezer didn't work.

After 8 years my appliances for no reason at all have started to peel. I have the LG black stainless steel and both the stove door and dishwasher door are peeling. Everything else if great. We had some issues with the fridge but they covered the issue. This they are saying is cosmetic and won’t be covered. I have read other customers have the same issue. So upset.

Purchased 2018, replaced compressor 2024. Freezer started leaking water 2025, removed panel, drip tray and hole completely frozen, thawed out, started fridge, error code dH E keeps appearing, estimated repair 400.00 to 500.00. Asked LG for relief, offered 10% off new unit. This would not cover taxes, and will not buy anything else from them.

Fridge purchased Aug 2024 has had all boards replaced 3 times due to fridge and freezer cooling problems. They are known issues that we just found out however they’re giving us a hard time about replacing the fridge. Three times we have had to throw out all food in fridge and freezer. Twice agents/manager has said, well your fridge is almost a year old. We have a two year warranty and even if we didn’t, do they only expect to leave you without a fridge 3 times without an immediate resolution. Once again we have been left for another week without anything being done. Rest assured they told me that someone will call us back within 48 hours to see when they can send someone to fix it. DO NOT BUY LG!

LG has terrible customer service. I purchased a refrigerator from Lowe’s in January 2025. By June 2025 the water filter was making an intermittent knocking noise. I made a call to LG and they wanted me to diagnose the problem??? This seemed very ridiculous to me. So I told the rep I’m in no way able to diagnose the problem and that’s why I called to have a technician come to my home and identify the problem and remedy the problem. Long story short, it’s almost August and I’m yet to schedule or see a technician. It’s all good when you spend your hard earned money on these expensive appliances but when you have an issue you have no support. I will never in my life purchase or own an LG product!

Bought an LG fridge that stopped working after just one year. I've been trying to get it repaired under warranty for 5 weeks now, but LG keeps canceling my service ticket, saying they can’t find anyone to repair it in my area. No help, no solutions—just delays and excuses. Extremely disappointed. Never again.

Our LG refrigerator has gone through 3 compressors in 10 years. When the last one went we called LG and under the warranty we paid for labor they paid for parts. The repair people show up take the fridge apart tell my wife that the last guy who fixed it did not do it correctly and was now unrepairable. They then left and charged us $459.00 in labor. After that left we realized that they broke the fridge even more. Before the repair we had issues with the compressor. After the repair we still have issues with the compressor but now the water dispenser, icemaker and door alarms no longer work. We just bought a new fridge and told the salesperson show us anything but an LG.

We bought 6 LG appliances and 2 TV's. Washer leaks by the soap dispenser (after 1 year), replaced 2 control panels on microwave, display panel on the stove doesn't work (after 3 years), refrigerator compressor was replaced, worked 3 weeks and now we have a freon leak that the LG technician says can't be fixed (3years and 3 months old), 2 TV's one lasted 1 year and the second only 3 years. P.S. Microwave panel is flickering again and that means it will too have to be replaced for the third time.

Purchased a Thin Q a month ago which has turned into a $2,000 nightmare. Left side door slams shut and rattles everything in the refrigerator…OH and LG says it is designed to slam shut. WTH…over two days have passed since the purchase so Lowe’s won’t take it back. LG is stating it’s designed to not stay opened and to slam shut so there is no defect. They will not do anything because this is the way it’s designed. Wished I had known this prior to a purchase. DON’T BUY THIS REFRIGERATOR. Installers have been out twice and they state they cannot fix the problem and LG is very much aware of this problem but continue to sell this.

RUN!! Do yourself a favor and don't buy LG. Purchased less than 3 years ago. LG LRMDS3006S/01. First.... this fridge has all the cool stuff. Craft ice maker, french doors, drawer, door in door. Blah blah.... we loved it all and thought we were getting a good fridge based on LG reviews. It's a scam. LG has nothing reliable about it and their warranty/service SUCKS. We now own a thousands $$ yard art after 3 years and 3 major repairs that cost us $$$ on top of the warranty. Just don't do it. Please! Nothing but headaches, spoiled food, weeks long repairs, and that sweet craft ice.😂

This counterdepth french door fridge with craft ice has been nothing but problems. The craft ice maker broke 2x within the first 2 years. The standard ice maker broke immediately after the 2 year warranty. Once replaced we then had to lower the water pressure to where it would take forever to get water. Lastly, the right door has never remained closed unless you push hard on it so not ideal when you have children. You are much better off getting a simpler fridge than one that produces craft ice balls.

French door water and ice maker in door. So much freezer room with two doors and deep space. I would buy again and no trouble finding storage room. One flaw - left side magnet close doesn’t work properly leaving one to check and push tight to seal. I’m guessing it’s the weight of the ice maker.

$400+ to replace a part under warranty, and no food reimbursement. Customer service is a joke and stays on their scripts. You can tell all they do is listen to people calling to complain alllll day, because LG fridges are terrible. Will NEVER purchase one again and won't go through repairing either. I'll just buy a not terrible brand fridge.

I bought this refrigerator with its extended warranty and it worked perfectly for 2 years then it broke down, but everything was going well until the second call for repair in the same week after the technician said it was not repairable and the third time, then I called to claim the warranty and these agents who receive the call never have information causing me to waste up to 30 minutes of waiting time on each call.

3 years and 3 months-that's how long our French door bottom freezer LG fridge lasted. Color me very unimpressed. It was gift from my in laws, who paid an enormous $2300! It started by not cooling because of a fan. I then checked with Home Depot who let me know I was 3 months outside of my warranty. I then called LG, where the offer they made was: put $400 on a credit card AND then they would send out a technician…. To make it even more irresistible, the agent offered me 15% off a new filter-for a refrigerator that didn’t work! Then I had a local company look at it to be told “It was not repairable and that they didn’t even want it as scrap.” Run, do not walk, away from these units.

My compressor went out less than 6 months of owning a LG refrigerator. It stopped cooling. The agents don't know how to transfer to manager. They say they can transfer to scheduling to make appt for tech. But there is no one in my area. Still won't give refund. Please go somewhere else. Don't waste your money.

We bought LG appliances for multiple rental units thinking we are buying quality. We sure paid quality prices. Three months after warranty we had issues with two washers and two dryers and two dish washer of the same models after a storm. Now I know power surges can happen, but we have had many power outages and surges over the years and never had issues before with appliances. Although the appliances we have purchased in the past were not so techy. Apparently the motherboard on the appliances go out. Also it has happened to many units, as the part is on back order for months. So my advise to you all is, Do not buy the smart appliances! Stick with the mechanical only type.

We worked really hard to save money for a new fridge. We sold ours (15 yrs old.) Two weeks later LG fridge wasn’t cooling. Called technician, he said this is the second with same problem, it will take 10 days for the part. No fridge 95 degrees temp. Customer services located in India keep on saying wait for the tech. But they didn’t wait for the money. $100 for rotten food. Not even half of what we spent. Can’t wait to get rid of it. If this happen within a month I can’t wait for the ray of the year.

I bought a $2700 LG refrigerator, model # LRMDS3006D/01 in Feb 2025. Save your $$. There is a problem with the icemakers on this model and LG will do everything they can (sending multiple repair techs) but replace or refund their product. If you want ice on a regular basis, save your money & buy a cheaper refrigerator!

I purchased the LG LFXS28968D refrigerator six years ago, attracted by its sleek black stainless steel finish and spacious layout. While the fridge served its basic function early on, I was shocked when the linear compressor failed prematurely — a known issue I’ve now discovered is all too common among LG fridges. Despite LG’s 10-year limited warranty on the compressor, it only covers the part, not the labor. My technician informed me that this type of compressor is notorious for failing, and that LG hasn’t resolved the root problem despite years of complaints and lawsuits. I’m now in the market for a replacement and will be avoiding any LG models with linear compressors. Buyers beware: do your research and avoid this headache. Reliability shouldn’t be a gamble, especially on an appliance this expensive.

I Purchased a LG Fridge model LFXS28566S/00 less than 5 years ago and the compressor is not working. I called LG support on Thursday June 26th, 25 LG supports recommended to get full service package to be sure nothing else is broken for $499+ tax. As per their recommendation booked the service online for Monday June 30th. Today is Wednesday and I called for a follow up, the support CSR tells me that it will be repaid on Friday the July 4th or Saturday July 5th. This is NOT acceptable. If you are reading this please do not buy LG fridge, it will break. 10 years warranty does not help you at all. It will hook you to pay them for their crappy services.

I purchased an LG refrigerator 4/14/25. I researched it extensively as I was limited to a 30" space. I looked at reviews and ratings including Consumer Reports. There was a similar ratings model in Home Depot but the one I wanted was not on the floor. And I needed white, which was also not available. The salesman convinced me that the model I settled with was the same as the one on the floor also. I purchased model LTCS20020W. My old refrigerator was 68 inches high, and sat off the floor 2 inches so I could clean under. The top freezer was helpful and I could see my shelves contents. This new one advertised itself as 68 inches but sits on the floor so it is like 2 inches lower. I am almost 6 foot tall and have found I have to bend all the way down to even be able to see the shelves. The freezer is still at the top but lower so it is a terrible choice for a tall person! I regret ever buying this model and want to warn other tall folks to avoid it at all cost!

My husband and I purchased the half French Door LG refrigerator, model #LMXC23796D/00 in 2017. Funny thing, when we first bought it, my brother in law said they had bought the same model and it broke down immediately. He made the vendor come and take it out of the house and he purchased an entirely different brand. That was a warning.

The service for LG sucks. Our LG refrigerator is three and a half years old, stopped working four days ago. We lost all of our food. We have called several times a day and every time, we call, they act like it's the first time we've called. They ask for us to take pictures and model number and so on. We spend about an hour or so each time. Now we were told we were going to have a service person here today between 8 and 5. And they would call us with a two-hour window. We have not heard from anyone. The company they told us that was going to do the service is US Appliance and they do not answer phone. They leave you on hold for half hour and then disconnect you. I have texted them with no response.

Purchased a whole kitchen set, Stove, refrigerator, dishwasher and microwave. 6 years into ownership, the stove burner’s started going out. Now, 7 years into ownership, the refrigerator is completely out. I have a 20-year-old refrigerator in my garage that works great. I can see one failing, but to have 2 of 4 appliances fail in such a short timeframe tells me I should have believed the terrible reviews. Never again LG.

My LG Refrigerator is less than five years old and the compressor is gone. Customer service is erratic and not helpful. I am told warranty for compressor is ten years but I pay labour for any installation as well as any necessary parts. The technician who came to check this morning, said I was the second call for the same issue, the first call for a refrigerator that is four years old.

I purchased my LG Top Load Freezer Refrigerator from Home Depot. I was told to leave doors closed for 24 hours to get proper temp before loading. I was also told temps will drop after loading, but to give it a couple days to catch up. In short, the freezer worked, but the refrigerator never dropped lower than 60°. Home-Depot told me it was past 48 hours. They couldn't help even though I purchased a 3 year extended warranty. LG customer support made me take verbal instructions for 11 days. I was to do this before I had a repaired technician come out. Because if it's an easy fix and nothing's wrong, I would pay for the technician's visit. After jumping through hoops and arguing on the phone for 21 days, they finally set up a Repair Technician. Day 27, two Technicians arrive and can't fix it. They need more parts and it'll be two more weeks.

I bought one of these LG refrigerators, spent 2000 dollars. It's gone out more times than I've gotten use out of it. Warranty did expire, however, through LG there is a 5 year warranty. They are giving me a run around, saying they have no local techs, which is not true. Will not let me speak to a manager and will not refund me. Terrible product and customer service. They are ripping people off left and right.

My wife and I purchased a nice LG French Door refrigerator in 2016. We loved the design: spacious, functional, well lit, and convenient water and ice dispenser outside on the left fridge door. Fast forward to today. The compressor just went out for the second time, and we had to have the ice maker repaired twice. All in less than nine years. I've never had so many problems with a refrigerator in such a short period of time. When I called an appliance repair service, I was told that LG has a known history of compressor issues, so much so that there is a class action lawsuit against them and the warranty has been extended on compressors.

We purchased a new LG refrigerator in January 2020 with all the bells and whistles, including a 5-year Lowe's warranty. At 5 years and 6 months, the compressor failed. LG customer service was non-existent. Spent over an hour trying to get a hold of anyone on their 24/7 customer service chat and finally gave up. I will never and I do mean never, buy another LG product. Nor will anyone I know.

Purchase a LG dryer October 26th 2024. It was broken out of the box the door wouldn't close unless you picked up on it. Lg came out installed in hinges that lasted about 3 months something. May 2025 all the controls stop working and the dryer stayed on. Wouldn't shut off. The timer wasn't working so it just kept going and going. I contacted lg and asked for a new unit because I didn't feel safe because the timer was stuck on 45 minutes. They said it's up to the technician if it's fixable. Technician came out. Installed a new switch panel and motherboard. Working for about 30 days. I was drying close. I smelled a burning smell. The dryer was stuck on again. I contacted lg and asked for manager. They refused to put one on the phone and was arguing with me and refused to put one on the phone and hung up on me. Nobody speaks English. I wouldn't put any lg products in my house again even if it's free. STAY AWAY.

I will keep this brief—one year after purchase, I lament that this product is the worst investment my family has made. The fridge has temperature issues. More than half of the time the freezer’s gears are either frozen, or they thaw out every item with above freezing temperatures. When I use the mechanism for water, it is either not working or lukewarm. The mechanism for ice does not work, or—in the seldom occasion that it is does—exhausts a glop of warm water before the ice drops. Technicians have attempted to repair this fridge, highlighting a burned fan and compressor, to which I am skeptical of this third party input, but must concede that—based on the continued issues of the fridge—would not leave me surprised. There is also noise, which I’m unsure suggests other issues of the fridge that I have overlooked in this summary.

In 2022 I purchased what I considered an expensive refrigerator. It was one of the more expensive NFM carried the LG ThinQ. I have experienced constant problems. The freezer fan motor continues to freeze and you have to unplug the unit for 24 hours to defrost. The ice maker and water dispenser failed cause a $400 repair.. I will never purchase LQ again.

I purchase beautiful LG refrigerator 2018. Paid almost $2000.00, since then it has been replaced 2 compressor, call customer service for repair, it took three week to send technician. He came and change new compressor and said maybe 24 hours get cold and left. Refrigerator never got cold, I call company (SERVICE REPAIRPROS) who fixed but never answers the phone. Call then call LG. They said my service been closed because is fix and charged my account $418.00, I never want to purchase LG. Very headache to deal between LG customer service and Service RepairPros.

LG French Door refrigerator lasted for 8 years. Technicians tried to repair it for 2 months. It was pronounced unrepeatable after all. We were promised a replacement, but when we contacted LG customer services (because they did not contact us as we were told), they told us that we are not getting a replacement. We were charged for the repair $430 and hoped to get a refund. We were told that they can give us a partial refund, that they must charge us some kind of services fee. This ordeal continued for more than 2 months. Needless to say, we are staying away from any LG products going forward…

We purchased a LG refrigerator January 2025 from Home Depot in Summerville SC, we Live in Moncks Corner SC 12 miles away from Home Depot. We purchased LG # LH29S8565S with an extended warranty over 3k total. In March Craft ice maker quite making Golf Ball size ice, we turned off at panel for other ice maker in door did a good job. May 12th refrigerator starting making a thumping noise every hour 36 times at hourly intervals. Call LG service on Wednesday May 12th, we haven’t received a call from anyone so called again today May 16th, they responded that we live outside service area so expect a week before a response. We live 12 miles from Home Depot where we purchased LG. ** is our confirmation number. Please do your homework work before buying from LG.

We had an LG refrigerator for 5 years. We expected at least 8 to 10 years for the price we paid. Compressor went after 5 years. We were preparing to buy other appliances (stove, etc). Will NOT RECOMMEND THIS BRAND TO ANYONE!

My LG French door refrigerator needed a new compressor in 3 yrs. My LG oven stopped working in also 3 years. These were shipped to Trinidad from NY. The repairs were very expensive. Please stay away from LG appliances.

Overall good experience but had trouble with both ice makers. Don't expect them to last. 3 years replaced both upper and lower. I'm handy so can remove and replace but part cost $250 per so I'm sure repair would be $500, quarter of the coat of the unit.

We have our LG Think Q refrigerator for 3 years and paid over $2500. It went out on us 1.5 weeks ago. I called LG for technical support and was told it was out of warranty, they offered flat rate fee of $458 for repair. I had paid in full before they scheduled repair appointment which was a week later. On the day of the repair, technician showed up without part because the part he had ordered not yet arrived. Same afternoon, part arrived at our house so I contacted the technician to schedule the install. I was told his schedule was completed book till 7 days later. Very disappointed and regretfully to buy a fridge cost $2500 and last 3 years. Then had to pay $458 for repair that took almost 2 weeks.

Bought this unit after 8 year old LG needed second compressor. Still had good reviews so I made the same mistake. Bought extended warranty but after second service request was told it had been serviced once and was considered fine and it wouldn't be covered under warranty. So much for the warranty. Things on the top shelf freeze. Air from freezer is pumped into the fridge for cooling. Vent is at top shelf - so stuff on top shelf freezes. DUH! I am a diabetic and currently have a $2000, 90 day supply of insulin in the fridge. Can't afford to have it freeze. Bought a recording thermometer to keep in the Pelican Case I keep the insulin inside of (to buffer freezing temps) and it has recorded temps from 32 to 42 degrees. Totally uneven cooling and that's inside a buffering case.

I bought my fridge in 2018. In 2021 the compressor failed. I was without a fridge for 2 weeks before it got replaced. In 2022 the compressor failed again. Another 2-3 weeks without a fridge with a family of 4 is not fun. LG did not care. The compressor was covered under warranty but I had to pay service fee. $499 plus tax. Apr 2025 my compressor failed again. Customer service want me to pay for service fee again to install the same garbage compressor. Unbelievable. Bad product and bad customer service.

We purchased a gun-metal finish refrigerator, oven and microwave set roughly 3 years ago and I have to say I'm incredibly disappointed. The gun metal finish is chipping off in big chunks and I shouldn't have to pay $30 for touch up paint on a three year old refrigerator. I wanted to make people aware that this product is absolutely poor quality. I don't understand how they could sell something that looks like garbage in three years.

I purchased 2 LG refrigerators. One I kept in my home here in America and the other in my retirement home in Mexico. The one here went bad within 2 years=a bad compresor-technician came and fixed under the warranty, I asked tech if new compressor was improved or if I was going to have the problem again, he said he wasn't allowed to say anything. Said it was the same compressor. Said if I had questions to call customer serv. Later the one in Mexico went bad also. Same problem. I tried everything to get help. Finally, customer service lg America told it to me straight, "The warranty is void if you took the refrigerator to Mexico."

Purchased an LG refrigerator 5 years ago. It started making weird noise in first year. Sounded like a grinding noise and then a loud clunk. This would cycle approx every 30 min. You could hear it in the bedroom 40 feet away with the door closed. The kitchen is not an open floor plan and the walls have insulation in them. The Freezer stopped working completely at year 5. I have an LG dryer purchased at the same time as the refrigerator. The dryer stops halfway through any cycle. No vent issues. No screen issues. Definitely an LG POOR QUALITY ISSUE.

Well, like the rest of the unfortunate souls in this saga, my LG refrigerator's compressor died after just 4 years. Right on schedule, like clockwork. Congrats, LG — you’ve managed to design an appliance with the lifespan of a housefly. The overseas call center bots were zero help — couldn’t think outside of a paper bag if their life depended on it. I asked simple, direct questions, and they just kept cycling through the same useless script like it was karaoke night at the Clueless Club.

I purchased a 27 cu.ft. French Door Refrigerator. I also purchased the extended warranty. The compressor went out while it was still under warranty. To get the compressor replaced has been nothing but a nightmare. LG will not honor their warranty as I have been fighting with them for a month to get a replacement. They keep denying the request but don't tell you why and tell you they will call back and never do.

My french door ThinQ LG refrigerator was delivered 9/7/2022 and on 4/6/2022 after coming home from a day out, we find it's not running. The maintenance tech locates the problem to find the flow meter isn't working. He contacts LG and it is determined that it's a product failure. In my mind, that means it should be on their end to replace. But even though the appliance is 2 1/2 years old, was never abused and only myself used the ice maker, it's out of warranty and they won't pay for the part replacement.

I purchase my refrigerator brand new from Home Depot 1 yr and 1/2 ago. I had a fire at my last apartment and had to move and buy back everything brand new! I’m so upset this refrigerator cost me $1399. It’s now giving me problems with code FF & E. I’ve contacted LG customer service and they want $488 from me to come out and fix. Why should I invest anymore money into a brand that is not worth it. I had my Whirlpool refrigerator for 13 years which I also purchased from Homedepot and never had a problem! This is a piece of crop product for your money. DO NOT BUY! I’m pissed off about this, what refrigerator goes out after one year and a half!

I received a text yesterday stating that they would deliver my fridge between 8am and 12 noon today. I found someone at work to switch days with me so I can be available for today. I also have a death in the family and had to rearrange my errands to accommodate this. Yesterday I bought ice and borrowed ice boxes and this morning I transferred all the food from my freezer and refrigerator (I have a BIG side by side ref) to the ice boxes. Then they texted me this morning saying they have delivery issues and please confirm that it's okay to reschedule the delivery. I called the person who texted me yesterday and asked why they couldn't deliver, but he wouldn't tell me. He was very rude.

Compressor went out after 5 years and 5 months (extended warranty just ended). LG will replace the part only even though they know these are bad compressors. Replacement will cost me more than a new fridge. I will never buy another LG product.

Purchased November 30, 2023 from Home Depot. Failed motor 3.31.2025. Repair bill 400$. Stay away from this crap. LG should be sued for this quality. Serviceman told me to never purchase LG fridge or any appliances.

We bought our LG model # LFD22786 ST IN 2018. In March of 2024 I noticed the ice was not being made on our refrigerator, then a few hours later, I noticed the freezer portion of the refrigerator was not working. We had this same problem December 29th, 2023 and took LG's flat rate deal to get it fixed from an LG recommended service representative in our area. They fixed it on Jan 05/2024. I called LG service rep and talked to her about the problem. Because it was past the 1 year warranty on the work, they would only offer a flat rate serve of $499. We had paid $359 just over a year ago for the same issue! I told the LG service rep- At this rate we can buy a new fridge Because we had just gone through this, just over our warranty amount of time, she was going to recommend our situation to higher ups that could give us a one time courtesy appointment, but it was subject to approval. The email never arrived.

Probably made in China. Refrigerator all 3 plastic small by door shelves are cracked. Refrigerator costs over $3200. It is worthless for expensive price. It is about 7 years old. I would not buy it ever again.

I have owned a new LG French door freezer on the bottom refrigerator for 21 months. A few days ago it started sounding like I had a lawnmower in my kitchen. I contacted LG and they sent a service man today to address the issue. It was a Sears appliance serviceman. He was very nice but didn’t have LG parts and quoted me over $900 to replace a fan that was dying. I contacted LG and they did not stand behind this serviceman despite the fact that they arranged this. They wanted to send out another serviceman (another fee, I had already paid $150 for the Sears guy). I told them no. Of course my warranty was for only a year and I was 9 months past that. So I contacted Lowe’s where I had purchased my refrigerator and they were wonderful. They are sending me the part for $276 and suggested a YouTube video to see how to install.

I purchased a LG refrigerator less than 5 years ago (12/20) and it was still under warranty. LG refused to repair the refrigerator with their technician because the manufacturer sticker on the inside had come off with cleaning. There was a manufacturer sticker on the outside and I had the original purchase order. When LGs technicians would not work on it I enlisted a local service repairman authorized to do business with them. After several phone calls between the local technician and LG they sent some parts for him to repair the fridge but then it did not solve the issue (the fridge would not cool).

From the minute we connected the water line, we had an awful taste to ice and water. I was told that it was my water line and had to be replaced. Then after we replaced the water line which didn’t help I was told to replace the pipes. These recommendations were from LG. That was the least of the problems, after a year and a month the ice machine stopped working. Not the least of the problems, a very loud grinding started and only dissipated when doors were open. Last but not least, the refrigerator stopped cooling entirely. We have had other LG refrigerators that didn’t have these problems

My LG refrigerator isn’t worth the money I paid for it!!! 30 days young and it’s by far the worst purchase I ever made!!!! This thing is brand new & loud!!!! When we’re watching tv this refrigerator is making noise as loud as the television! I made several calls & LG is telling me this thing is functioning the way that it should!!!! It sounds like it’s trying to make ice & the ice maker isn’t on!!!! A 1,600 waste & loss from Lowe’s!!!! I wish I kept my old Whirlpool! At least it wasn’t noisy all the time!!! My 30 day return is up & I’m stuck!!!! If there’s anyone out there that give idea how to have this thing replaced please reach out.😮😮😮🤭🤭🤭

We bought a French door fridge from Home Depot 2 years ago & the compressor has failed 3x already. We bought the extended warranty which was helpful but trying to get service is a pain. Talked to at least 3 different people to get a tech. Then when they come all they say is they need to order parts... More waiting. No fridge.... Do not buy an LG fridge.

Updated on 03/22/2025: After numerous runarounds a new craft icemaker delivered over a month later for self repair replacement per LG. Craft icemaker still not working and LG contacted once again. Numerous LG tickets open and still will not replace refrigerator. An "LG Tech" is now involved to confirm defective unit whenever they show up. Lowe's Contacted and no help at all even though they sell and support this LG product inside their store. This is still an ongoing issue and a waste of $2000 hard earned money. Customers, please read this and hopefully help your decision for a new fridge, Do not buy from Lowe's and do not purchase LG.

We bought LG Model # LFXS30766S for over @2k, compressor broke with 2 years (2019), got it replaced, then broke again 2021, replaced and under warranty. March 2025, it broke again. Same issues, I called and was told the it's under warranty and someone will call to set up an appt for repair. Didn't hear anything from LG so I went and follow through. I was told that it's not covered by the warranty anymore. I don't understands why they changed their mind when it's under warranty or not. For a very expensive appliance, it should've last us at least 10 years. Company is claiming that their fridge life span is 20 years, ours unfortunately lasted only 2 years. This is our second LG, and having the same problems. I WILL NEVER RECOMMEND, OR BUY LG APPLIANCES. They look nice but doesn't last long. Customer service was rude.

Had refrigerator repair in 8/3 of 2024. LG Failed to process my payment so I mailed two payments to their location in Huntsville, AL to the address on the receipt for the repair. I was told to mail the checks here by an employee. They lost the checks....sent me to collections. I have worked with two "Presidential Liaisons" and trying to get this resolved for 6 months now without any resolution. They can cash the checks, return the checks or pay for stop payment on the checks and deduct from what the total bill is. So far they refuse to do so. House came with all LG appliances... I would NEVER buy one if I had had a choice. Customer service has been AWFUL AND they don't want to lose $60 in the stop payment fees for a huge corporation so it continues to drag on!

We bought this 4-door refrigerator new from Home Depot and regret this purchase. Does not have sufficient space for taller items inside fridge, poor interior set up. Hate that the 2nd drawer is freezer not fridge drawer (did not realize before delivery). Prev owned Samsung-much better option.

LG Refrigerator, not even 2.5 years old, going out. Another cheap product built to last a few years to ultimately be discarded into the landfill. This is the world we live in today, consumerism, and it is disgusting. LG apparently is one of those companies fueling this mass production of disposable products. The customer service is not great, how many different departments do I need to speak with to get a service tech, who resides in the area I live, scheduled to come look at my unit.

The compressor died after 6.5 years. Their claim that their refrigerators last 20 years is an out and out falsehood. And it will take over 2 weeks to get service replacement. Don't buy their refrigerators if you want reliability..

If I could mark it as negative stars, I would absolutely do it. I inherited my LG refrigerator when I purchased my house. I came home from work one afternoon to water all over my kitchen floor and everything in the fridge/freezer ruined (everything was hot). My husband reached out to LG and they informed us we had warranty left on the refrigerator. They sent out a repairman, the repair lasted for over a year.

I bought a LG French door refrigerator and it lasted 3 years. It completely stopped cooling. I was told by a repair tech that the compressor failed. Yes, the compressor is under warranty but but no one understands that it can take weeks to months to actually get it repaired. How can you go without a fridge for that long?? I was forced to cut my losses and by a new refrigerator. I'll never buy an LG product again and would never recommend them to anyone.

DO NOT BUY. Live in the WNY area and no one works on LG Fridges let alone if it's under warranty. The cooling stopped 6 days ago and it's less than year old. I'm sitting here writing this as my breast milk for my children has gone bad, and my food that I could save is stuffed into coolers. I have called LG multiple times to set up an appointment for one of their techs to come out to service the refrigerator that's under warranty and NO ONE has called to set it up. This is day 5 - and was told their "Back office" where the scheduling happens is not open on the weekends???? So again, all my breast milk is garbage now and the food is barely left.

Made a huge mistake and bought a LG French-door refrigerator 3 months ago. The ice clumps up in the ice maker and prevents it from dispensing and the fridge doors don't auto close. Dealing with LG customer service is like pulling teeth with no anesthesia! I had to call them several times....hours each time....they make you go through hundreds of steps to troubleshoot while on the phone and refuse to send a technician to resolve your issue even you have a one-year warranty. They warn you by saying, "If the technician comes and determines the problem is not manufacturing defects, you will be charged". I finally was able to schedule an appointment with a technician for next week, and they still text me and insisting to do more troubleshooting and cancel the appointment. This is just unbelievable. Please do yourself a favor and do not buy LG products. They don't worth a headache.

Bought a zero-clearance door LG refrigerator in December 2024, the water through the door and ice has a heavy plastic/metallic smell and taste, mainly I think is because the water does not run through the filter. Discovered this after following the direction of LG and then Lowe's X 3 back and forth, Lowe's does not support what they sell if you don't spend hundreds on an extended warranty, and LG says they also do not support this issue. My purpose here, please be careful dealing with Lowe's or LG Appliances, neither stand behind what they sell. Lowe's misleads consumers, plain and simple.

I have this refrigerator since I purchased my house in 2020, the previous owner sold it to me with the house. I just experienced another compressor failure, 2 replaced by the original owner and now it's my turn. LG redirected me to their service support and in the meantime I reached to a local LG-authorized repair business. The technician called me the day before the service stating that that compressor is notorious for failure and he offered a compressor replacement, software update and the required refrigerant for 1380$. This is insane, I can buy another refrigerator for the same price or close to it, LG states that their products should be good for 20 years, mine is not even halfway with multiple failure. I don't think I will purchase another LG product again, not reliable at all.

Owned my fridge for 6 1/2 years and compressor and condenser are both no good. It has now been 7 days with no repairs. Very disappointed in response time. Most of our food has been thrown out and we can't go shopping because we have nowhere to store it. A fridge is a vital part of a household.

LG french door refrigerator came with the house, a newer model, when we bought it. I didn’t believe I would need a new compressor after a year. Customer service was awful. They placed a work order for repairs and said the service technician would reach out to within 24-48 hours. This was 1/2/25. After 48 hours, I called and left multiple messages and no response. I also called LG again and they were no assistance except to offer me 10% off for my next Lg product. Two weeks later I received text messages from the service technician. We scheduled appointment for 1/20 between 9-11 am. No one showed up.

Have had a very nice 30CF for 6 years then the Linear compressor went out, found out it had a recall from the local part supplier, never heard from LG about this. I had to pay the labor but LG provided the replacement, now it is acting up again after just 3 years of replacement. Otherwise the icemaker and features are wonderful. Had an LG fridge before and it was bulletproof.

We purchased a LG Thin Q French Door Frig/Freezer a little over 4 years ago. The compressor stopped working, unit not cooling. I had to call about 12 appliance repair companies to finally get someone out to diagnose what the problem was - no one would touch the LG product. If you go online to LG support, they want to know the part number that is having the issue. You can't get that until you have a pro look at it. $150 later I had the part number. You have to have LG schedule the repair with their people otherwise, it takes twice as long, you need a letter approved by God, etc. if you want someone locally.

Not three years old started making so much noise I feared a fire hazard. Could hear it all over the house. CF E code noise stopped. Repair next week. CRAFT ice maker replaced three times. 5 star design with 2 star engineering.

We bought a LG refrigerator in Oct. I like the way the ice maker didn't take up a lot of room and that it had two freezer drawers. I also wanted filtered water so that I didn't need bottled water or a separate water filter. Ever since I got the refrigerator, the water tasted horrible. I've called LG customer service multiple times. They blamed the filter and the water line. We've changed both 3 times. They said to get a plumber because the problem must be with our water. It wasn't. They plumber said it was with the filtration system because the filter won't click in and no water comes out of the filter. LG's response, we'll sent another filter. LG has the worse customer service of any company I've dealt with. Don't buy from this company!

The Temp Sensor stopped working days after the 1 yr warranty! I paid thousands for this defective refrigerator and now have to spend $400 to replace the sensor! Don't buy LG. Whirlpool is now not great either. The more we pay for a fridge the more it breaks down. Companies are just screwing us now so they can make $$$. Hundreds in lost food! We are totally disgusted. Go back to a simple fridge and save $ and time.

If I could, I will give zero stars for product and service. This has been the worst experience with a new product i.e. refrigerator. I bought the refrigerator at Home Depot exactly 18 months ago. A couple of weeks ago I found my kitchen floor next to the refrigerator full of water, I looked around and notice that the water was leaking from the door ice maker, when I opened the door, I noticed an error message displayed lE and to call LG tech support. When I called, I was asked to provide a credit information for a charge of $450 since the one-year warranty has expired, since I wanted it fixed, I did.

Avoid LG Products! Here's Why: I’m sharing my experience to save others from the nightmare we’ve endured. Over three months ago, while my wife and I were out of town, our LG refrigerator broke down, causing us to lose all our food. When we returned, we contacted LG and discovered that part of our 5-year-old unit was still under warranty. LG scheduled an appointment with one of their authorized service companies, A-Fix Service. Over a span of 1.5 months, A-Fix canceled on us twice and sent out three different technicians, none of whom could fix the fridge. Frustrated, I filed a complaint with the Better Business Bureau (BBB) in New Jersey, where LG USA is headquartered.

We purchased LG French door 5 years ago and have loved it until 5.2 months later it all of sudden stopped cooling, both top and the freezer section. After spending numerous hours with LG customer service, we come to find out no one can service and replace the compressor in our area. Some repair companies refuse to work with LG and some are not certified. So far LG is not sending us (consumers) the compressor without a certified technician available. So we are pretty much stuck with huge appliance that doesn't work properly. 1 repair company from 2 hours away said even if they come out and they send the compressor, the warranty doesn't cover the other parts and labor and they usually run $1500 to 2100. Do not buy LG, after asking customer service a buy-out option they are not fixing our French door light up fancy fridge with water dispenser and all because no one can service!

Our LG refrigerator's compressor stopped working in December 2024. Bought it in April 2021. We called up LG customer service, spoke to Leo and received excellent assistance in getting our compressor fixed. He sent us a text requiring a receipt and a picture of the refrigerator label, told us how to obtain the receipt (we bought it from Home Depot) and informed us that someone was going to contact us. Later on the same day, an authorized appliance repair company, Total Appliance Solutions contacted us to set up an appointment for the next day.

Control panel malfunctioning. Can't change functions. Can't get water. Rings incessantly at times. Called LG tech support because it is within 1 year manufacturer warranty. Requested service. 3rd party tech cancelled the service and nobody told me. I called back LG customer support and found out it was cancelled. They rescheduled for 2 weeks later. Took the day off. Nobody showed up in the 4 hour window. Called LG and was informed that it was rescheduled for a week later without any notification. Now it has been escalated to their presidential liaison who they promised would call me. Zero confidence. I wish I had called a professional appliance repair company and paid out of pocket!

Purchased a LRFCS29DS in August of 2023. All was well until I was wiping front today and a finish started to peel off (not the plastic protection when new). This is a print free refrigerator and I think that finish is what is peeling. Can't be sure of that, as all the customer service rep could say was, "Over one year old to expensive to fix, you will have to live with it or purchase an extremely expensive new door.". How can these places not back their products - they charge plenty they should stand behind them. Beware if you are looking to buy an LG refrigerator..

LG customer service is beyond terrible to put it nicely. I had an issue with a refrigerator (one that MANY others have had) and it took them forever to fix the problem. Then, they as a company didn’t even reimburse for the life saving medication and food loss I experienced. I will NEVER buy from this company again.

I purchased a French Door Refrigerator and had it installed by my contractor in new construction. I noticed that the bottom of the door handle was not secured to the door. When I investigated it was because the set-screw hole was not fully tapped - so when the set-screw was fully tightened, it did not extend into the space to secure the door. After spending far too much time with LG chat to resolve the situation - their solution was to send new screws. Really? They did every thing they could to make it a burden to get a resolution - and would not acknowledge that they shipped a defective part and that I should have paid for "professional" installation to secure a set-screw. Really? I am trying to escalate to get an acceptable resolution - which should not be needed since the (defect) problem is so obvious - but LG is making it very difficult. I will not buy an LG product again!

Bought fridge in November 2018. February 2022 compressor was replaced. Labor $108.00, food lost $250.00/$300.00. November 2024 evaporator leaked. LABOR COST $438.00. Lost Food $300.00/$350.00. WOULD NEVER CONSIDER A LG APPLIANCE AGAIN!

LG fridge with their inverter linear compressor, LG-Literal Garbage! Didn't even last 9 years with a 10 year warranty. But LG told me the compressor part number for the model fridge is out of stock/Discontinued. They said a substitute was available in 7-10 business days. When asked what the warranty on that suitable compressor was, I was assuming it would have a 10 year just like the original. Nope! The warranty stays with the original even if replaced. So had I replaced the compressor with the substitute, it would only have 2 years left on the warranty. WTH? So much for their 10 year warranty on sealed system parts.

Compressor on the refrigerator went out. It was still under warranty, or so I thought. LG assured me they would reimburse the $641 I paid for a new compressor. I also paid $750 in labor. They said multiple times that I would get the cost of the compressor back. They sent a check for $209 and said they have metrics and policies. I was never told of any metrics or policies and was repeatedly told they would send the full amount. They lied. I have been an LG buyer since they sold cell phones. but will never be an LG buyer again. Run away from LG products. The warranties are worthless and the company doesn't follow through on their promises.

Do not buy an LG refrigerator!!!! They are nice to look at and have many modern features but that is misleading!!! You will definitely be wasting your money and the customer service is awful!!!! Warning.. Don't waste your money!!!! My LG fridge went out 2 times within 6 months causing me great agony!!! I can't even prepare a holiday meal because I have no refrigerator and it appears to be no repair person in sight to repair it. They are having a problem getting repairmen to work on their cheap made mess after spending over $2,000 for it!!!

My husband and I bought our LG counter-depth French door fridge in 2016. In 2019 we had to have the compressor replaced. It was an easy process, and we were back in business in no time. In July 2023 we came home from vacation, and the compressor was out again. After SEVERAL phone calls to LG, we still don’t have a working fridge. It is December 2024. They don’t have anyone who services our area and won’t help at all. I asked to have a compressor sent, as ours was still under warranty, but no one returned my call as promised. We loved our fridge, but LG’s customer service and backing of their product is beyond terrible.

Horrible company that does not back up their defective products. We purchased a brand new LG refrigerator at the end of August 2024. We had the unit installed and within a month the water lines leaked from the refrigerators internal water lines. The hardwood floor in our kitchen were waterlogged and warped after the leak.

Well I bought my appliances at Lowe's and after my installation immediately the ice maker and water kept leaking!!!! I called LG Repair. They charged me 160 for service call. Charged me 700 for new parts for it to leak 24 hours later. I kept calling LG Repair. They sent someone again only to be told it's fine. 2 days later water and leaking destroying my cabinets. The truth is I heard a rumor that they are defective and a class action suit was out there which they failed to ever mention. Shame on LG for not being honest. If I could afford to put it on the curb I would. I bought washer dryer too. I hate your products. Don't ever buy LG. They are dishonest.

After 1 day of purchasing an LG French door refrigerator the ice maker stopped working, service tech came out and said the ice maker was bad, one had to be ordered. Service tech returned a week later and found that it was the main board in the refrigerator was bad and had to be replaced. So after a month and a half this was finally taken care of. I contacted LG customer service and ask about getting the extended warranty free for the problems and was told NO that if I wanted the extended warranty I could purchase it.

3 shelves are crumbling....which is weird in and of itself- but worse is that LG won't replace them unless the defect occurred within 12 months of purchase. Worse, their shelves are $78.00 each which is 3 times the cost of other similar shelves. Needless to say, I won't be purchasing any LG appliances, particularly when perfectly suitable alternatives are available like Whirlpool and GE.

Owned an LG french door refrigerator and after only 3 years the compressor died. All our food was lost. It took almost a month to have the compressor replaced but the refrigerator still did not function. LG customer service was unhelpful in finding technician to do repairs, so after nearly two months refused to pay for repairs or compensate for the food that was lost. Poor LG product and poor customer service, don't but any LG refrigerator!

The first time I tried to use the ice maker (after it had been set up and produced ice) it didn't seem to want to work. It then worked but hesitated and sounded like the motor was going to die. It does this every time, but seems better on crushed setting. In addition to this, it doesn't seem to make much Ice and I ran out a few times. Then a couple of months later it completey ran out of ice. When the bin finally filled up it wouldn't dispense. Seems frozen but can't get the bin on. Tried to request repair on their site and that was a joke. At this point I just want to get rid of this 5 month old fridge. The last used fridge I bought was better than this.

Bought the bottom freezer refrigerator three years ago and the compressor broke. Was told by the service technician that the compressors on LG's were bad. Will never buy an LG again. If there was a zero star would give it that.

We purchased all new LG Appliances 5 years ago from Home Depot. They are beautiful but not reliable. Let's start with our glass cooktop: The burners are finicky and simmering requires constant vigilance because they run too hot to simmer. One of the warming burners has never worked. The display on the stove is broken after a service repair (for the malfunctioning burner) and LG is giving us the run around about fixing it and our warranty is about to expire.

My refrigerator fan got damaged in 2.5years, nowadays the LG products quality is getting worse, I had an lg ac also got damaged in same age, before I had good experience with their products, in my home I preferred to buy all lg products, but now I am thinking to stop buying lg products.

Have an LG french door, through the door refrigerator. I have had it since 2021. Stopped cooling last week. Lost about $!500 worth of food. Called service to get it repaired because it is still under warranty. Called on 10/24/24. Today is 10/29/24 and so far no one has showed up although service was scheduled.

Do yourself a favor. Walk right on by LG refrigerators (Thin IQ), they have the worst customer service you can imagine to start with. I have been without a refrigerator for almost 3 weeks. They do not care either. I’ve only had the unit for a year. I began having problems in December of last year (FF EE code). The many times I called the service line I was told, "It was just frost. Put your food in a cooler or coolers and defrost it for 8 hours." They were kind enough to send a YouTube link with instructions. I went through this process multiple times with the blame being put on me for just not doing it right according to customer service.

If I could give this company no stars...I WOULD. This is the worst company I've ever dealt with. We bought the most expensive refrigerator, (INSTAVIEW) they were selling in Gerhards. Boneheaded move. Six months in, it broke. Hottest summer of the past three years. Couldn't fix it. LG did everything they could to buy us off. Even sent us an unauthorized check, which I refused to sign. I trashed it. I will NEVER purchase another LG product, be it a refrigerator, TV, washer or dryer, again. BEWARE!!!

I bought my refrigerator 5 months ago. It never worked right from day one. Will not cool to a safe temp. Had multiple service calls on it. I’ve been without a refrigerator in my kitchen for 5 months now. LG is not standing by its product. I’m very disappointed. I wish I had not bought an LG! Don’t do it!

I have owned a LG refrigerator for one year. So far, the water dispenser doesn't work. It was worked on by their technician and it lasted for 2 weeks. It's erratic meaning sometimes it works and sometimes not. Very frustrating. Now the glue for the glass shelf has turned yellow and shows up inside. I bought LG because I thought it had a good brand name and was reliable. All I can say is it does cool food. Icemaker is goofy, water dispenser is erratic, and their glass glue turns yellow. Great stuff considering I spent $1500+ for a 21 CF refrigerator from Home Depot. Sad.

Purchased a French Door bottom freezer unit. A year or so into ownership the unit started making loud noises at times. 4 years in, the freezer no longer stays cold and I am throwing away food from the freezer. I contacted LG. They led me through a series of DIY options to troubleshoot the problem. Nothing worked and I was transferred to an operator to set a service appointment. To my surprise, the operator requested a credit card to perform a pre authorization in the amount of $399 plus 15% (which she stated was for taxes). I declined as this seemed very peculiar. I am very disappointed in this brand not only for their products but the customer service as well. Stay away!!

We've only had our $3k LG refrigerator that we bought from Best Buy and it broke 3x already! Our 3k fridge is currently broken- no fridge for 2 weeks now. Waiting for the COMPRESSOR from one service center in our area that Lg referred when I told them about my broken fridge 2 weeks ago! It will a month when we'll get our fridge back and running!

I’ve tried to call. I’ve tried to get my appliance service. It’s almost like having to be a brain surgeon every appliance company that I call states that I should be able to be covered under warranty. I call LG no response no emails. Everything is referring me to somebody else I’ve lost over $400 in groceries twice in one month due to the inconvenience of my brand new refrigerator not working within three months. I’ve even called the store. I purchased it from and they direct me to LG yet no response, no response to emails no callbacks here. I am again another $400 in groceries gone.

We have had our LG refrigerator for 16 months now. We like the room it has and keeps things cold. The things we don't like is the icemaker! It only makes 4 cups of ice and day. By the time we put ice in three water bottles it is empty. Now my son came in this morning and said there was something in his water cup. It was a piece of plastic that broke off from the ice bin. I have checked and it's 250 bucks to replace it. I don't think I will buy LG again.

These refrigerators are terrible! Our old one stopped working after a few years and then for some reason my husband purchased another brand new one. (Worst decision ever) we have barely had this $2,000 refrigerator for 2 weeks and it literally caught fire! I came downstairs to a very strong smell then the entire bottom of the refrigerator started smoking. I freaked out and ran to turn the Circuit breaker off in the garage. Thank God I was home or this literally could have burned my house down. My babies were sleeping upstairs!

Well, we finally gave up. Eight years ago I decided that I wanted a bottom freezer refrigerator so we bought an LG. I already had a KitchenAid side-by-side that I put in my spare room. It’s 19 years old and works fine. I got up this morning and once again everything in the freezer is thawing. We spent over $1000 already on repairs on this 8 year old refrigerator and it’s just not worth it. They showed us a trick where you unplug it for 15 minutes and plug it back in it should reset itself but who wants to keep doing that? You have to pull the refrigerator out from the cabinet, unplug it. Wait 15 minutes. Plug it back in. And then push it back in again in place. What if I wasn’t home? Everything would be thawed.

6 year old we purchased an LG refrigerator for our home, but just after 5 years of use the cooling compressor went out so we decided to have it fix after LG customer service said that they will reimburse for part. We pay to replace the compressor $350, Labor was $950. And when we send the bill to LG they only reimbursed $290. This was very disappointing. To think that LG refrigerator only last about 5-6 years. That is a rip off. I'm a general contractor with many clients. I'll will never recommend this product to any people ever, they cheat you on their product,

Red flag, red flag, do not buy this refrigerator. They are a piece of junk in my opinion. We have had a smell issue with it. It contaminates all food. We are have put in new filters. We even put in a new rear back wall duct system which was $185. We've tried many, many things to stop the bad smell from returning. LG has been no help. We have even had the city come in and flush the main lines and thinking that we had gotten hold of some bad water, not the case, no other neighbors have any type of problem with the refrigerator smell.

I bought LG Counter depth French door fridge with in door ice and water dispenser in March 2023 in Canada. Today, October 8, 2024, after almost year and half, it has completely stopped working. For the last four days it was making weird loud noises and today it is dead. I had bought an extended warranty and now I am waiting for them to show up for diagnosis and repairs. The response from the warranty service company Allstat is not great. This is the fourth fridge I have owned in the last 45 years of home ownership and the first to die after 1.5 years. The previous three lasted average 15 years each. DO NOT buy LG brand.

My previously very quiet LG refrigerator started making loud noises and not cooling properly. With the thermostat set on max, the refrigerator was still only 54 degrees but freezer was 24. LG customer service set me up with a repair company, the ONLY one in the area (Delmarva area) who could do nothing for 3 weeks. LG assured me that they would cover it under warranty (it was less than 2 years old) but ultimately the part wasn't covered (I have an online chat saying it would be covered). It took 3 visits and 5 weeks to finally get the condenser fan replaced. After 2nd visit the repairman said to unplug it so I was a few of weeks with no refrigerator. I made over a dozen calls myself to find another repair company but nobody would work on a LG (or Samsung).

My Aunt who is grieving over the loss of my Uncle had the unfortunate coincidence of having her LG refrigerator fail after less than two years of ownership and purchase price of over $3,000. Retailer who sold it won’t support it and I’m two weeks into “pushing a rope” with outsourced phone support to a foreign country with people who don’t fully understand English and are clearly reading from a script. I’ve been promised three follow up phone calls none of which happened. I too had a new LG refrigerator with the dreaded linear compressor fail within the first year of ownership. If I could give -1 star, I would. HIGHLY advise against LG refrigerators unless you’re a masochist and like paying for expensive crap with a high likelihood of failure.

Do not buy an LG refrigerator! We’ve had one for about four years and does not cool properly or freeze properly. Also about a week and a half ago we noticed there’s mold on the bottom drawer coming out from the bottom of the refrigerator. See pics below! I called LG. They did not care. Just said, "You’re outside of the warranty and there’s nothing we can do!" LG is horrible!! I will never Buy an LG again and I’ll tell everyone I know how horrible they are. Paid over $2000 for refrigerator and it doesn’t work. Unacceptable.

The fridge is 3 years old, and the compressor failed. Cleaned the coils on it probably 4 times a year and was never "overloaded" one day the thing stopped working out of the blue. The compressor sounded like a chunk of metal banging around in it.

I purchased LG refrigerators for my new house and for the new built rental home based on review that it was good brand. A week after delivery the brand new refrigerator started to make a motor sound noise. Home Depot sent 2 technician to check, it was determined that LG should take it back and replaced with new one. I called HD customer service and forwarded to LG Customer Service. The Warranty Dept promised that it will be replaced but need the technician to look into it. Technician came but cannot figure out the problem and he will come back. Technician never showed up to followed up and never answer the call. I called multiple times and have to describe the same problem over and over again. I do not see them taking notes and recording the issue. I will not buy LG again and will not recommend this brand.

Don't give your card number till the service is complete. They charge your card and don't show up to do the repair. If I could I would give them -0 stars. The tech came inspected the fridge. Told me the part was on backorder and he would call. When the part came in never got a call back but I still was charged.

I brought LG fridge 2022 and it fail the compressor Aug 2024. I called LG SUPPORT. I checked the VIN and confirm the unit under warranty. They sent technician and he found out unit label has error so he told me discuss the case the LG again. I sent label and serial number sep 3 2024. I have to RECEIVER call but I missed it. He left voice mail saying unit is under warranty labor and parts. I been waiting some to come and fix my LG FRIDGE. It’s sep 24 2024. I still don't have Fridge and after 30 days they saying the don't cover without proof of Receipt. It’s been almost 3 years. I don't have receipt and now they refused to fix the fridge.

Buyer beware! I own an LG refrigerator for 14 years, no problem, but now there’s a problem. And of course, the part that I need is no longer available. LG has probably sold millions of these models using these parts and now there is no replacement when I need it. So explain to me now, why I would never buy another LG product!!!

I bought an LG French door refrigerator six years ago and it just went kaput. It will not keep anything cold. Ice cream melted and the milk spoiled. I found out that I have the infamous linear compressor that a class action suit was won on. I called LG who said they would pay for the compressor but I would have to pay for labor. I decided that it would not be worth spending 400-500 dollars for labor to only have this refrigerator break down again. I won’t be buying an LG product ever again.

We purchased our fridge in 2018. It stopped working in 2024. Failed compressor. Unfortunately it took this experience for me to start researching the LG brand of refrigerators. Base on the consumer feedback I've seen, I'll never buy LG again. Linear compressors are unstable and fail often. LG is unresponsive and does not support the customer.

LG appliance are horrible, don't even deserve 1 star. Dishwasher broke after 2 years, plastic breaking from the refrigerator, burner on the stove doesn't work..... HATE the decision to buy LG! Should have gone with Samsung.

I have only had my French door refrigerator for about two months. The temperature is not consistent. The ice makers do not work, despite the in door ice maker already being replaced. I wish I had bought another GE refrigerator. My last GE lasted for about 21 years. I would not recommend buying an LG! Ice cream doesn’t stay frozen. If only they would give me my money back so I can buy a refrigerator that is reliable. I am not happy with my purchase at all!

Beware. LG split refrigerator with freezer on the bottom and craft ice. Had ff e code in first year. LG trouble shooting recommends unplugging and/or throwing the breaker and/or full defrosting. Problem is defective fan motor and is a common issue. We did all the steps LG recommended, multiple times, and over several months. It was ok for a few weeks then repeat steps. NOW the fan has failed and LG will not replace as it is several months out of warranty. We followed THEIR recommendations and it took us past the one year warranty. Fifteen months old and now looking at a $500 repair. DO NOT BUY LG. Google and you find EVERYONE has issues with LG’s fan and LG KNOWS IT IS A FAULTY PART.

Worst company I have ever dealt with with regards to warranty coverage and customer service. They have a major issue with their compressor which has lead to multiple lawsuits and a big class action. I am one of their past customers. Due to the run around they have put us through and the lies, on principal alone I hope they lose BIG! Do not buy from this terrible company!

LG refrigerators are absolutely awful. We've had to have multiple repairs, losing hundreds if not thousands in repair bills and groceries, and the thing STILL doesn't work. Just keeps breaking. Shame on you, LG, for knowingly peddling absolute garbage.

My refrigerator was broken less than 2 year. First, it made a super big painful noises for 36 hours around freezer area so I contacted customer service. They said no more warranty because it already past one year. (On the paper, I saw the parts in 5 years warranty??? Later, I found LG in the big lawsuit about compression of refrigerator.) And they said they were busy so would contact me between 1 to 3 days. But next day no one contacted me and the freezer eventually stopped and the water dripping from it. So I contacted them again then they said they were busy and would contact me in 3 to 5 days! I need to wait and pay that technician and the parts $$$. It is too much for me so far!!! NEVER AGAIN LG INTO MY HOUSE! My expensive less one year old LG dryer also showing something wrong! SCARY!

I purchased an LG kitchen suite just over six years ago. I had to replace the microwave 2 years ago, had a problem with the door switch on the dishwasher, had to replace a heating element on the oven and now the compressor on the refrigerator failed. I paid them for a service for a repair and they can’t get a service tech here in southwest Florida to repair it. They don’t have any service people here to repair. I’m sorry I ever purchased LG appliances as they have a class action lawsuit against them for the compressor. Customer service is horrible. They keep you on hold forever and never come up with a viable solution.

Every single day my LG fridge drives me insane. I cook a lot and I really don’t appreciate the constant alarming (that cannot be silenced- I tried everything) because the door is open 30 seconds. I can see why they have an alarm- It’s because their doors are terrible and they never close unless you push it ALL the way closed. I will never buy another LG refrigerator.

We have LG Refrigerator, Model LMXC23796S for last 5 years. Recently it stopped cooling. We called LG and have their technician come out. He realized the compressor was stop working so he replaced the compressor. The compressor warranty is for 10 years but we are billed for $450 for the service call. We are paying $450 for 1 hour service for replacing the part under warranty. We think it not only unfair but outrageous.

We bought LG Refrigerator (LRFCS2503S) in 2022 and the Compressor died after two years. LG support asked us to contact a repair company. Though the LG limited warranty says - compressor parts and labour is covered for 5 years duration BUT they said that is only valid in US and not in CANADA. The product is same, then why the warranty is different in US and CANADA. We had to pay a flat fee of $360 CAD as per LG it was out of warranty.

On June of 2020, I purchased an LG refrigerator with French doors with freezer on the bottom. (Model# LFCS22520D/04. Serial# 005MRMD1H595) On August 22, 2024 I called an appliance repairman because my refrigerator nor the freezer was cooling. My repairman told me that the condenser was gone. What???. Per the repairman I could get a condenser from LG then my cost to repair would be a little over $800.00 or if he rebuilt the existing condenser my cost would be over $1,000.00. This is really disappointing that it is time to invest in another refrigerator.

Updated on 08/28/2024: I wouldn’t really say our issue was resolved but they did give us a portion of our $400 service fee back. I feel they should have returned the entire amount. There was no way they could have helped us, so why should we pay anything. Everything else I wrote still stands.

Absolutely trash!!! They will NOT stand behind their products! BEWARE!!! Brand new refrigerator that they delivered doesn't work!! Called the correct numbers and apparently it's OUR fault! NOTHING BUT A RUNAROUND!!! Avoid LG products at all costs!!!

We purchased a side by side LG refrigerator 1 year and 3 months ago. The freezer fan motor froze up and is no longer working, you can not buy any parts due to back order with no estimate time of getting the parts. We wish we knew then what we know now. DO NOT buy LG products. They do not stand behind their products which have multiple factory issues.

I purchased a brand new LG refrigerator. It stopped working at about 10 months. LG sent a technician 3 times. He installed a new circuit board & new compressor. He deemed it unrepairable. Six weeks later nothing has been resolved! I lost 3 days work & they do not want to replace this defective unit. They want me to keep missing work & keep sending different repair techs. LG IS THE WORST COMPANY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! BEWARE!!!

I purchased an LG side-by-side refrigerator in 2022. I called LG and informed that both ice makers are not working. They agreed to send the Craft Maker Ice Maker out to me. They sent me a video on how to install it. The ice maker on the door They want to charge me $400 to send someone out and repair it. I explained they both stopped working at the same time. I'm so disappointed with this company. My refrigerator is only two years old.

This was the worst service experience we ever experienced. We had purchased an LG refrigerator and right away it was making noise, a loud buzzing sound and also motor kept cycling on and off. LG service tech was extremely rude and condescending. When we described problem he told us that we didn't know what we were talking about and we should not read the manual furnished by LG which described problem. He did some test, said he could not find anything wrong, and told us to call if problem happened again. He never pushed our refrigerator back into position. My wife asked him to do so, and shockingly, he said, "Do it yourself!"

We bought a fridge for almost 2000$ about a year ago. The compressor stopped working which shouldn’t be an issue because it comes with insurance. At least we thought. We asked the repair people to come in and 400$ up for the repair about 2 weeks ago. A couple days ago they came to our house only to inspect the fridge without having the part even though we clearly stated it was the compressor. They still haven’t gotten back to us. This is also the same sentiment multiple people are going through. The compressed on the newer models are the most unreliable thing on the market. Overall 0/5, I would give negative stars if I could. You're better off getting a 200$ fridge from Kijiji than to have your fridge break for over 2 weeks with no end in site. Terrible.