LG Refrigerators Reviews

DO NOT BUY! Water and ice tastes terrible. They refuse to fix problem. Customer service is TERRIBLE. They want to interact on text instead of calling. I called and sat on hold and when you do get an actual person they give you the run around and never fix the issue. Purchased appliance on May 31 from Lowes. Delivered my new appliances on June 26, 2025. I have called 4-5 times, been given case numbers, have been told what I need to fix my issue, but they have yet to set up a time to come change out my water line in the rear of my refrigerator.

I purchased at French door refrigerator in June. The refrigerator died this past week, January, and I had to argue to get a service person out. I am told that the compressor was bad-seems like poor sav

Just spent $700 to replace the compressor on my 9-year old LG refrigerator. This has been the worst refrigerator I have ever been around. After a couple of years the compressor started making random buzzing sounds. It has always cooled well but the ice maker started giving me minor problems after a few years. I will never believe any Consumer Reports reviews ever again.

Spent over $1900.00 for a new Refrigerator at ABT 6 years ago. Before Xmas the refrigerator stopped working. ABT tech came out charged $200.00 to diagnose the problem and was advised that the compressor and coil needed replacing for an additional $1400.00. I bought a new Frigidaire refrigerator for less than that at Nick's Appliances in Waukegan Illinois. I have an GE fridge and a Kenmore in my garage for more than 20 years and they are still working like new. Stay away from LG products. They are no good at all.

Worst customer service I have ever experienced. Took a “Don’t Care” attitude. Going on two weeks now without our fridge because of cancelled appt from tech. Are there no other techs in our state?? So many negative reviews here. Consumers…beware!!

We bought a LG French door refrigerator 5 years ago. The compressor died shortly before Thanksgiving this year. A tech came out through their "LG flat rate" service for repair. He diagnosed a bad a compressor and replaced it with a new one. It lasted 3-4 weeks before it stopped working. Here we are, the day before Christmas Eve, scrambling to save all the food in our fridge. We chatted with an LG representative, who said it was against company policy to give a supervisor's name and phone number, after all she could offer was sending another tech out to diagnose the problem. LG refused to reimburse the cost of the defective compressor they recently installed, insisting all they could do was send a new tech out. LG does not care about their customers and they are selling an expensive defective product to consumers. Search their various lawsuits before buying.

LG customer service is horrible. Bought a $4800 refrigerator 2 12 years ago & ice maker already crapping out. Their solution is a $345 diagnostic before parts & repair. No satisfaction at all. Be careful when buying their products. Customer service sucks!!

LG Refrigerator Repair Nightmare – Weeks Without a Fridge, No Resolution or Accountability. I am submitting this complaint to document an ongoing and extremely frustrating repair experience with LG that began on November 30 and remains unresolved. Our LG refrigerator stopped working on November 30. We submitted a repair request directly through LG’s website and were assigned Unique Repair Services. From the start, the process has been plagued by missed appointments, misleading information, and a complete lack of follow-through.

We purchased the LG French door refrigerator 2018 because of the style and height. The refrigerator preformed how it should for the first 7 years with no issues. The refrigerator stopped working and we lost the food that was in the fridge. We were thinking this shouldn’t be a problem because this should be under warranty so we contacted the service department.

I would give them zero stars if possible. We purchased a brand new LG a little over three years ago, which stopped working. We paid LG $450 to come out and fix the fridge. Our fridge went out November 18 and it is December 7 and it is still not fixed. The customer service is absolutely atrocious the technicians in the support line do not communicate at all. We were told multiple times that someone would come out and had to wait over a week for a technician to show up. We went Thanksgiving without a refrigerator and are still battling with them to refund us are $450 if they cannot fix our fridge do not buy LG appliances check the reviews. There are all terrible.

I paid a lot for this fridge a while ago to replace a 16 year old Kenmore as we thought LG would last as long or longer based on company reviews. Two years ago, the plastic around the glass shelves started cracking. At first, we thought it was due to overstocking the shelves and made sure we did not (and have not) put too much stuff in the fridge. The door plastic shelves started cracking first. Then the plastic surrounds on glass shelving started cracking. The d and found broken plastic pieces in the fridge and on the floor.

Horrible reliability. Compressor has failed twice in a year. All food ruined twice. No corrective action, just send a tech to replace compressor. Has cost me hundreds in food and going out to eat until tech is available. I will never buy LG again.

LG will not support you if one of their products fail. I have had a LG refrigerator for 4 years and the compressor just went bad. I’ve been waiting for two months to get it serviced. LG says they are waiting to hear from the service provider and nothing ever comes from it. They refuse to give any type of refund or money towards a new purchase since I don’t have an original receipt. Mind you this company makes 64 Billion in revenue annually. I will never buy LG again.

Purchased a LG French door refrigerator in July 2021 - it was installed October 2021 - unit is in our second home in Florida- drove down for Thanksgiving on 11-19-25 to find the refrigerator had kick the breaker and lock up the compressor and not been running for some time - maggots and the smell was horrible- spent hours cleaning the nasty food out of the unit - had to spend the next two nights with friends for health issues with smell and maggot’s. Not what you want to see after 12 hours of driving.

I can see why LG has such a poor rating. We purchased $6000 worth of appliances on Nov. 10th. Scheduled for delivery on the 28th. Delivery company texted me yesterday to say they would be here Friday between 10 & 2. Got a text from LG saying shipment was rescheduled for Dec. 12th. Called LG, and after a painstaking journey thru their automated system, I finally got to speak to someone from who knows where. Spent quite a while on hold, to find out, none of the appliances are in stock. They're scheduled to be delivered to the warehouse on Dec. 15th. So much for getting them on the 12th. Needless to say I canceled the order.

I am so very upset about the way your company DID NOT handle my situation. I have a 10 year warranty and my refrigerator is 9 years old. This is the 3rd time I've had to contact LG as my ice maker has broken 3 times. No one called me within the timeframe you stated in your text back to me. Not ONLY will I never PURCHASE another single item from L.G. I'm making sure, through posting on social media how such a big company as yourselves would EVER treat your (use to be) customers. I am also making sure that L.G. receives a 1 star rating toward your company. Happy Thanksgiving. Very unsatisfied former customer. 😡 😡😡

We bought an LG refrigerator seven years ago and it has required five major repairs. It is great when it works, it just is not built for reliability. Ask any appliance repairperson and they will confirm this conclusion.

Bought a LG Refrigerator in June, 2021. Recently the icemaker had water running out of it so we called a repairman. After he checked it he said it was not the icemaker and was a manufacturers defect because it was leaking between the insulation and door making it not repairable. After speaking with LG over a couple of weeks they came to the conclusion that it was not under warranty. I told them I knew it was out of warranty but due to the defect it was not repairable. I told them so you want your company to be known for making a refrigerator that was only good for four years and they really did not care. Customer service was poor and would never call you back and had the audacity to send me a coupon for 10 0r 20% off a new refrigerator. Will never purchase again. Our repairman also told us he did not recommend LG.

I have a been a LG customer until now, my LG 30-inch 3-door quit after just 3 years, now I will never buy a LG product again, it is a waste of money to buy a LG product, and I will tell all my friends and anyone thinking about buying a LG product about this refrigerator is bad.

This is the worst company I have ever dealt with. My icemaker has been busted for two weeks on a four month old fridge freezer. Call for service over two weeks ago, and they’re so procrastinating trying to get someone out here to repair it. I don’t think they’ll ever have anybody come and repair it. Don’t buy this company's products!

Bought a brand new LG fridge. Got it delivered and installed October 6th. It is now November 17th and I still don’t have a working fridge. LG first said they don’t have a repair person near me… I am an hour outside of Boston… really! They finally found someone and they have come twice now. Once to replace the computer board, 3 days later still not working. Then they came and replaced the compressor, worked for less than 2 weeks. I just asked for a replacement at first but now I just want the POS gone and my money back. LG is saying they will send it up the ladder to the next group and I should hear back in a couple of days to see what they can do… ugh!!!! Never ever buy an LG again.

I think LG makes these refrigerators so cheaply so they do break down so you have to pay to have it replaced or buy new. Ours is 4 years old, first the icemaker stopped working then the freezer the next day, then the entire fridge doesn’t cool. However, the Lights do come on! WTF! They don’t make them like they used to! Remember when our Grandparent’s had their fridge for 25+ Years! THIS SUCKS! LG SUCK!

I have always bought LG appliances but not anymore! My top of the line LG fridge doesn’t work any longer and LG can’t find a repair center that work on them! Their customer service basically hangs up on me because I asked why would you sell electronics without having a dealer that can repair your products so he hangs up! Last time I will ever touch an LG!!!!

The brand new refrigerator purchased from Home Depot was installed and turned on, but within a few days, I noticed it wasn’t cooling. The technician diagnosed the issue as a leaking compressor. After attempting to replace the compressor, another problem with the evaporator was discovered. It has now been over two weeks of repair attempts, and the refrigerator is still not working. Extremely disappointing experience for a brand new appliance.

I will NEVER buy anything LG again. They do not stand behind product. They offer warranties but have no tech in my area. Customer service is awful. They just keep passing you on to another rep. I now have a $1400.00 2 1/2 year old fridge I cannot use. Threw out over $200 worth of food & they will TRY to find an outside rep who can help but may take 3-5 days. Already waiting 2 weeks the 1st time. We are elderly & have medication that needs refrigeration but they don't care.

LG refrigerator with freezer on top, less than 4 years old and a chemical odor began permeating our food. Threw out all the food, unplugged it, cleaned with bleach and detergent, but after I restarted it, the odor returned. LG sent a technician but he would not remove any panels to inspect properly saying there shouldn’t be a leak inside. That is exactly the problem! Now they want $399 to try to repair it again with no guarantee. I’ll put that money to a new refrigerator but never LG!

Well sorry this isn't about their TV, it's about their high dollar huge French door knock knock refrigerator. Paid almost 4 grand for this. They've had technicians at the house four times in the last two and a half years. Three months into it the compressor went bad. 5 months later the crapped ice went bad. 8 months later the craft ice went bad again. Then they wanted to send me a new circuit board which they did. I installed it and guess what it was the wrong circuit board. They had to send me another one.

We bought a LG Smart Instaview refrigerator and loved it - the first two years. Then when the regular warranty expired, the ice maker that dispensed in the door quit working. No big deal, we used the secondary ice maker in the freezer. A short time later, on July 25 the entire refrigerator quit cooling, but yeah! There is a 10 year warranty on the compressor!

Our LG refrigerator needed repair. I went online and scheduled a repair and LG set a date of 8/10. The technician scheduled the parts to be directly shipped to us. The parts did not arrive. The reply from LG was that the parts were back-ordered and that they had no further updates. This went on for an additional 6 weeks with LG repeating no updates. When the work was finally completed after 7 weeks. The bill had an additional 15% due to complex repair. I asked to speak to a supervisor and their reply was that they had no supervisor(?) which I challenged, but they would not transfer me to anyone to discuss the added charge or any billing details. My suggestion is DO NOT buy a LG refrigerator at any cost. But if you do own an LG refrigerator and it needs repair, do not try to get it repair, buy a new refrigerator.

I will never buy another LG appliance. Refrigerator has not stopped making noise since I plugged it in and can’t seem To get any reason why it’s making so many dinging noises as if the door is opened.