LG Refrigerators Reviews

My experience with LG has been one of the most frustrating customer service experiences I have ever had. Since purchasing my refrigerator, I have experienced repeated failures that required the compressor/motor to be replaced twice. As a result, I lost a significant amount of food due to spoilage and incurred substantial out-of-pocket expenses. I also had to take multiple days off work to accommodate technician visits and service appointments. The delivery process was equally disappointing. My refrigerator was delivered multiple times, and during the process, my hardwood flooring was damaged. The damage was serious enough that I had to repair and replace portions of my flooring, creating additional stress, inconvenience, and expense.

LG French Door-in-Door. Delivered August 2020, Failed May 2026. We were out of town, everything ruined. Bottom line- LG doesn’t care. Started repair process May 22, still fighting through the lies and misinformation that they call a repair service today (June 23). No closer to a solution. They have permanently lost this customer and hopefully anyone who reads this, and everyone that I meet. I sent my tale of woe to the prez of LG; he don’t care!

At 7 years and 1 month, the compressor failed. Hundreds of dollars in food in the trash. Our model does have an extended 10-year warranty from LG on the compressor only (because they got sued for faulty compressors in 2020). Labor is a 5-year warranty (labor is about $900 in our area). LG has a "flat rate" option but guess what, that only for units less than 7 years old. Customer service gave us the name of a few certified repair places in our area. The nearest one, 1½ hours away! Won't send us the compressor to get our own guy. Love the look, and until a couple of days ago, I would have recommended it. Lucky for me, I have a 15-year-old Whirlpool in my garage as a backup. Guess new and shiny isn't better after all.

The worst fridge and customer service are the worst. I paid for tech to fix my fridge and he left it in pieces. Fridge is not repairable and not getting my money refunded. Paid 4000 at Home Depot for this fridge. Quit at 7 years old and it unrepairable due to a leak. I’m sure this won’t get posted. I will find other platforms.

Don't buy fancy stuff, that's doesn't work last longer, I bought LG refrigerator. Within 2 year had problem. They fixed it but again within 2 year has same problem. Is not working.... Asking for $400 to fix it... I don't recommend it to buy this kind of product.....

6 year old LG French door, double bottom freezer quit working, known trash compressor is noisy and still under warranty but LG customer service bots and foreign call center is designed to frustrate you and drag it out to the point you just give up and buying a new refrigerator so they don't have to warranty it. After the 4th contact I was told a repair tech would reach out within 48 hours, that was over a week ago and nothing. I've also had problems with my microwave, stove and dishwasher. All black stainless matching LG products. Temu level product and customer service. Just awful.

This is the 2nd LG refrigerator I have had. Both have not lasted 3 yrs. They SUCK!!! I just had to purchase a new one but stayed away from LG. Life is not good **! Your customer service is pathetic which I called yesterday. Of course what I needed was not covered under the warranty and you wanted to send a service tech out and charge me for parts and labor. NO THANKS!!! Just went out last night and bought a new fridge. I will NEVER recommend any of your products. I will also go on all my social media platforms to bad mouth your products. I would have given ZERO stars but was forced to give 1. LG doesn't deserve even 1 star. I also had a top of the line LG. My husband wants to bring it to your headquarters and drop it out of his vehicle because he says your brand is shit. Now I see why you have a 1.1 rating on this site.

I purchased an LG Refrigerator about 8 years ago. About every year to two years apart, I needed repairs. It didn't stay cold, or it made loud noises. They rebuilt it a couple of times. Come to find out from a repair tech, it wasn't defrosting right. He told me I had to unplug it and let it thaw for a day. I thought it was frost-free. After 5 repairs, LG said parts aren't available and go away. LOL. I talked to a couple others that owned LG Refrigerators. They got rid of theirs at about 5 years too. LG didn't cover the loss of food. I figure I lost close to $1000 in food. I wanted a replacement and they refused. I did buy mine from Costco. They only help for so long. STAY AWAY FROM LG REFRIGERATORS. Or come and buy mine. It is an oversized bread box. I've had a Whirlpool for 20 years, runs GREAT. I have 2 Refrigerators in my kitchen, so I have one that works. I bought the LG, it looked pretty, cool style. mistake. BUY AMERICAN!!!!!

4 years old and compressor gone bad. Repair man order new one 3 to 5 days. We will see.

LG has good thoughts about functionality and amenities but that comes to a halt with reliability. Ice makers do not work. I bought the one with the craft ice and ice in door, and neither work. Very disappointed in LG. I won’t be buying any more LG products. They are disappointing products.

We purchased the LGXS30776S refrigerator. Very disappointed. The compressor died within 6 months. Replaced under warranty, but food ruined. Approximately 4 years later the ice maker and water dispenser quit. After wasting money on a new panel and ice maker, we found the wires going into the door itself went bad. What a horrible design. Planned failure point. I learned how to bypass the door wire and rigged an external wire. That has worked for about 8 months now. A couple days ago the fridge appears to have a sensor going bad. Every day It quits working with a defrost error. Power down and back up and it works again. OH, and a permanent fuse quit about 4 months ago. I was able to solder a replacement in, but clearly it is on it's last leg. Won't be buying another.

Our LG fridge has been a disaster. Last week was the second failure in less than 2 years. We will NEVER, EVER buy another one. The support from LG has been equally awful, that is to say, ZERO. This for the top-of-the-line fridge with French Doors, bottom freezer, ice in the door, etc.

I purchased LRSOS2706S refrigerator in Sep Oct 2025 and it had to be replaced on Day 3 due to a broken piece being installed at my home. After that the refrigerator has been been behaving weird, the temperature is not consistent and it makes noise sometimes. I called customer service and they refused to help me. I would like to get my money refund. Buying such an expensive refrigerator and not getting proper help, Jose and Ben were the people on the call.

Just over 5 yrs old and compressor died. Got quote to repair at $1100 - 1500! Will buy new different brand than waste money on junk!

We have had our LG refrigerator for just over 5 years. We also registered the refrigerator with LG when we purchased it. A few months before the warranty expired, the freezer stopped working. We made an appointment for warranty service, then the freezer started working again and we cancelled the appointment. This occurred 3 more times over the next 6 months. Each time we had to cancel the appointment because the refrigerator began working again. The fourth time, both the refrigerator and the freezer stopped working. This was over a month ago. Not only is the compressor not functioning, but each time we plug or unplug the refrigerator, it arcs at the outlet.

My LG refrigerator from costco had multiple issues - nothing was resolved. We pulled along till it finally conked now. Costco has another good deal on LG. I am deciding between LG and a whirlpool. Any ideas on how the current refrigerators are? I don't want to be stupid and buy another refrigerator that will only last 7 years. Anyone here with ideas?

I have had LG appliances for 6 years now. They were a year old when we bought the house. If you are not the original owner, they absolutely will not cover any warranty. Dishwasher went first at 3 years old, then the microwave at 4 years old, then the oven at 5 years old, and now the fridge at 6 years old. I took my chances with Frigidaire. LG is junk, and the attitude with their customer service is also horrible. DON'T WASTE YOUR TIME and YOUR HARD-earned MONEY. YOU'VE BEEN WARNED!

I agree with everyone else. I will never buy another LG product again. My refrigerator has never worked properly. The compressor is notoriously weak in these units. I also had issues with the crisper drawers; they're not very useful. Even using the drawer settings as instructed, the produce dries out quickly. My food is spoiling at a much faster rate than the previous refrigerator I had (a Samsung). LG kept pestering me for a review, and when I made an honest one, calling out all these problems, they cut it and told me it didn't follow guidelines. If you are seeing good reviews, they may be false. I certainly know that they refuse to post negative reviews (even if they are earned and honest). Bad company, bad product.

There is a reason LG has a rating of 1.2. I bought a LG refrigerator in 2021 and six months later, the compressor went out. It took LG six weeks to get another compressor. It ruined over 400.00 worth of food. Then May of this year, the compressor went out again, ruining another 400.00 worth of food. They want to charge me to replace warranty compressor. Read the reviews. Unfortunately, I didn't. They have a class action suit going on due to so many compressors failing and with their knowledge. They are terrible. Their support team is terrible. Don't walk away, run from purchasing a refrigerator from them.

I purchased LG refrigerator and stove and both are broke at the same time. LG stove when you turn on one burner to come on. They repaired and a year later same thing. Refrigerator not making ice.

I am very dissatisfied with my LG Fridge ThinQ. Can not drink the filtered water nor use the ice. Incredible amounts of white sediment.

I have a LG refrigerator side by side with a window looking into the right side. After three years the shelfs in the door falls out and takes the next shelf with it making a big mess of broken glass and food on the floor. This happen three times, and I bought a new shelf. Now the shelf above it came down. They just do not have a proper fit after time. Last time for me with LG.

Trying to find someone to fix my 3 or old lg fridge has been so frustrating. I've made at least 15 calls and all I've gotten is a run around. I've made several confirmations, but when I try to confirm, they can't find the appointment.

I purchased an LG ThinQ Refrigerator 4 years and 7 months ago from Lowe's. I ALSO purchased the 5 year extended warranty. Everything was good until 3 weeks ago and it just quit. The error code indicates the compressor has serious error. I called to get the warranty work on it and no one came to look at it, they just made the diagnosis over the phone based on the error code Lowes and LG have been unable to get the part to repair it and I continue to get excuses that the parts will be here tomorrow (for the last 3 days) I live in Florida and have now been without any refrigerator for that long. I paid $3500 for this unit and I expect it to last longer than 4 years and would also expect Lowes to honor the warranty. Just stay away from LG products. If they can't fix it, they want to give me gift cards for Lowes. I'm finished with both companies.

I will never, and I mean never, buy another LG product. My LG Think Q LFX model refrigerator is Eye candy only. In less than 5 years, the compressor has gone twice. Ice makers never work. And LG does not honor their warranty. You call support, and you can tell they are just reading off a card and giving canned responses. I will never purchase an LG product again. Nor will I recommend them to my Friends and Family. LG tech that was sent out says the compressor go every few years. Not worth the money we spent on it.

Have replaced three refrigerators all from a bad compressor and they not worth replacing.

I purchased an LG refrigerator on 4/13. On a Wednesday they delivered it on Friday. By Monday I saw a frost buildup in my freezer. They put me through hoops if I wanted someone to come out n check. They wanted me to do there job. I had purchased the extended warranty. Even with that they sent me several emails asking me to check different things. It was freezer not my refrigerator. I finally told them not to come. When it gets worse which I’m sure it will. I’ll try again. We are very disappointed in the customer service. It was purchased at Lowe’s in Florida. I do not recommend purchasing another LG product LG product.

I bought a four door LG refrigerator in December 2021, over $3,000 at the time. The "Craft Ice" maker stopped working after just over a year, despite following LG's advice for defrosting etc.. Finding multiple user reviews, I decided not to replace it given the design fault (apparently there was a class action lawsuit against LG for this part). In March 2026 the refrigerator stopped cooling, and developed a fault, which apparently was due to a failed freezer fan. The appliance was registered with LG and tracked on the ThinQ app, a total waste. It took over three weeks and several hours on the phone with customer "service" (if you can call it that) to be told that there's no repair company in my area who are able to repair my fridge.

Needing to replace our old washer and drier was unexpected, so our household had to go without this convenience for two weeks while awaiting delivery. Rather than provide us with a delivery date and time, this company contracts with a delivery service that has non-English speakers answering the phones, and provides no "delivery window" other than "...Someone will call you either the night before or the morning of delivery." For a working family, that's ridiculous.

My worse nightmare. Returned from vacation and the fridge was not working. I was out of warranty. Ended up discarding this expensive appliance. It was an eye opener.

My machine has been broken for over 2 months now. I can only talk to an ai. It wasn't until I threatened the company with bad reviews that they even thought about doing something. I finally had someone come out 3 times and still hasn't repaired it!

Extremely poor customer service. They ran a promo code for a monitor that was quite generous but nothing excessive ($200 off a 600 dollar monitor). I used the code and waited 5 days till the estimated delivery day. I took the day off work to make sure my nice new monitor wasn't stolen on my porch. It never arrives. I call up - "due to a pricing error" on their website they have to cancel my order. No compensation, they will not honor the pricing, they will not be sending me the monitor, I will get a refund but it might take a week.

We bought a LG refri. for more than 3500$. The compressors broke down twice; one broke after 4 year and the replacement also broke down next four year. It was a bad design. Never bought LG products again.

I have an LG refrigerator sabbath side, black stainless. Let the pressure went out. And it's only 6 years old. Save beware when buying, call the company. Customer service is horrible.

Biggest complaint is that the ice make is always clogged and will not dispense ice without opening the unit and breaking the ice clump up. The water dispenser pressure is so hard it splashes water everywhere. One of the freezer lights went out after a couple of years. The drawer assembly is such that you cannot clean them completely without taking them apart. On the positive side the re refrigerator and freezer do a good job of keeping things cold / frozen.

I’ve owned the LG French door refrigerator for just over one year . A rattling sound is coming from the refrigerator when you open the door the sound stops.. The icemaker is no longer making ice.. I called the LG team. They sent a service repair team to look at the refrigerator and fix it.. I got the service, waited 24 hours after getting the service to see how the fridge was doing. The refrigerator is still not making ice. The only issue I had was the refrigerator not making ice. After the service repair person was done fixing the icemaker the icemaker was still not working. The fridge stopped freezing, and the fridge stopped cooling.

I purchased an LG four-door French door refrigerator in September 2024, and it performed well until mid-March 2026, when I discovered that the upper right door gasket had begun tearing from the bottom upward. Although the one-year factory warranty expired less than six months ago, I contacted LG to request a goodwill repair or replacement at no cost, given the relatively recent expiration and my history as a repeat customer. I regularly purchase complete LG kitchen appliance packages for my investment properties, and as recently as two months ago, I purchased an LG washer for my home.

If I could give LG a zero I would. We bought our French door fridge in Jan 2020. Last summer (2025) the compressor failed. Took over 1.5 months and 3 repairs to get it fixed with their $450 fee. 6 months later fridge failed again. Took 2 weeks to get another appt to wait yet another week. Apparently they only guarantee their repairs for 90 days and want us to pay another $450 (with tax) AGAIN. Tech no showed, no call today (LG tech no less) which we took off work for. Finally get ahold of the tech and he says interesting. "Someone" rescheduled the appt until next Monday for which we are not available. Called LG and they tell us the tech rescheduled. Didn't bother to call or consult us at all. Here we sit without a fridge again in less than 7 months. Going in over 3 weeks this time. Called customer service and they don't care. Do NOT buy an LG Fridge. They have known of their design flaw with the linear compressors and yet still sell junk fridges.

Purchased an LG from Costco. It came with a broken shelf on the right door. Contacted LG and they sent a repair company & they brought a new door. After they left, noticed the left door had a dent in it. It could only be the crew that installed the new right door. Contacted LG soon after....crickets. They have still not responded...

LG refrigerator - would give this product zero stars if could. Like many many others, my two brand new fridges (both LG) suddenly stopped working after 4 yrs. I notice a class action lawsuit had been filed - with a submission date of October 2024 (it is now February 2026), so I am unable to hope on that bandwagon! I have lost over $1000 worth of meat/dairy etc. and spent $600 having one fridge's computer board replaced. The second fridge was taken to the dump!