LG Refrigerators Reviews

We bought a LG refri. for more than 3500$. The compressors broke down twice; one broke after 4 year and the replacement also broke down next four year. It was a bad design. Never bought LG products again.

I have an LG refrigerator sabbath side, black stainless. Let the pressure went out. And it's only 6 years old. Save beware when buying, call the company. Customer service is horrible.

Biggest complaint is that the ice make is always clogged and will not dispense ice without opening the unit and breaking the ice clump up. The water dispenser pressure is so hard it splashes water everywhere. One of the freezer lights went out after a couple of years. The drawer assembly is such that you cannot clean them completely without taking them apart. On the positive side the re refrigerator and freezer do a good job of keeping things cold / frozen.

I’ve owned the LG French door refrigerator for just over one year . A rattling sound is coming from the refrigerator when you open the door the sound stops.. The icemaker is no longer making ice.. I called the LG team. They sent a service repair team to look at the refrigerator and fix it.. I got the service, waited 24 hours after getting the service to see how the fridge was doing. The refrigerator is still not making ice. The only issue I had was the refrigerator not making ice. After the service repair person was done fixing the icemaker the icemaker was still not working. The fridge stopped freezing, and the fridge stopped cooling.

I purchased an LG four-door French door refrigerator in September 2024, and it performed well until mid-March 2026, when I discovered that the upper right door gasket had begun tearing from the bottom upward. Although the one-year factory warranty expired less than six months ago, I contacted LG to request a goodwill repair or replacement at no cost, given the relatively recent expiration and my history as a repeat customer. I regularly purchase complete LG kitchen appliance packages for my investment properties, and as recently as two months ago, I purchased an LG washer for my home.

If I could give LG a zero I would. We bought our French door fridge in Jan 2020. Last summer (2025) the compressor failed. Took over 1.5 months and 3 repairs to get it fixed with their $450 fee. 6 months later fridge failed again. Took 2 weeks to get another appt to wait yet another week. Apparently they only guarantee their repairs for 90 days and want us to pay another $450 (with tax) AGAIN. Tech no showed, no call today (LG tech no less) which we took off work for. Finally get ahold of the tech and he says interesting. "Someone" rescheduled the appt until next Monday for which we are not available. Called LG and they tell us the tech rescheduled. Didn't bother to call or consult us at all. Here we sit without a fridge again in less than 7 months. Going in over 3 weeks this time. Called customer service and they don't care. Do NOT buy an LG Fridge. They have known of their design flaw with the linear compressors and yet still sell junk fridges.

Purchased an LG from Costco. It came with a broken shelf on the right door. Contacted LG and they sent a repair company & they brought a new door. After they left, noticed the left door had a dent in it. It could only be the crew that installed the new right door. Contacted LG soon after....crickets. They have still not responded...

LG refrigerator - would give this product zero stars if could. Like many many others, my two brand new fridges (both LG) suddenly stopped working after 4 yrs. I notice a class action lawsuit had been filed - with a submission date of October 2024 (it is now February 2026), so I am unable to hope on that bandwagon! I have lost over $1000 worth of meat/dairy etc. and spent $600 having one fridge's computer board replaced. The second fridge was taken to the dump!

I have not had a refrigerator since January 3, 2026. They have sent 4 repairmen and it's still not fixed. They never sent the same person. They offered me a refund due to compressor and the repairmen said it was working but it still don't get cold. But we left the house and when we got home the house was full of freon odor. Had to open doors and windows. It is now the end of February and it still don't run. But they want me to pay them when it's still under warranty. I don't think so. They can come get it. I had to put it outside. Done with LG. I went and bought a new one that actually works and is not LG. And this is not the first time I have had trouble. It's French door. Very disappointed. Under warranty. Now they are calling me wanting me to pay them 400+. I don't think so.

My daughter bought this ThinQ version new in 2022, which is stamped as made in 2021. Complete cooling and freezing fail. I’m sure it’s the defective linear compressor. What a shoddy, faulty product. Companies like LG with their cheap and shiny crap and a dedication to outsourcing manufacturing is poster child for what is ailing the USA.

Purchased second LG bottom load French Door 26 cubic ft refrigerator in NO, 2021, It failed on 14th February 2026, After responding to LG AI (artificial intelligence) website for over on hour we were informed that part was not local and would take approximately 10 days. We purchased another brand and it was delivered the next day, NEVER will I consider another LG product,.

I bought a LG French door refrigerator and was so excited about it, love the design and look. However, the first problem started almost immediately by freezing food in the long crisper drawer. It then began making a horrible humming/grinding noise every few days. I called LG and was told to watch a YouTube video and reset the refrigerator and to wrap food I put in the crisper. Ridiculous!! A brand new refrigerator??

Customer service reps just read a script, spent hours trying to get someone with a little bit of knowledge to help me, no luck. I finally had to call a local repairman and pay out of pocket.

Refrigerator delivered Feb 2017, compressor failed September 2023 and replaced at $400+ for labor only not part, failed again February 2026. We have to pay labor again. $400+now waiting for call to schedule repair. Will never buy LG refrigerator again. Married 57+ years. Owned several brands over those years; never never had compressor fail. Some owned for 20+ years and still worked.

I bought my LG expecting it to be a great product, but it became a nightmare in my house. After five years it started to cause major problems. The compressors went down then the ice-maker started leaking the motherboard, and it’s like one thing after the other. I never expected a refrigerator for this price points for it not to last more than five years. I feel LG should be buying everyone a new refrigerator. They knew that this refrigerator was a lemon when they put it on the floor for it to go out to homes. No one is in the business of buying one refrigerator after another. And now that I’m out looking for a new refrigerator I guaranteed you. It won’t be an LG never again.

Just don't get a LG. It hasn't worked right since we got it and it's going to cost out of pocket to fix. It's only been 6 months. They really don't make things like they used to. Calling LG is only confirming that they do not care about your business. Will never buy LG again.

I bought an LG LMXC23746S Refrigerator in December 2015 for about $3,200 from Home Depot. I liked this model because it has the center drawer and my neighbor have bought the same model a few weeks prior. About 3 years later it stopped getting cold. I called LG and found out they had a recall on their "sealed" compressor and it likely needed to be replaced. BTW, my neighbor had the same problem a couple months later with his. Anyway, we contacted LG and complained about our problem and they sent out a repair guy to replace the compressor. They said the compressor had a ten year warranty. They also sent us a check to cover all the spoiled food we had lost. It seemed like they were standing behind their product.

I purchased a full kitchen suite (fridge, dishwasher, range and microwave) six years ago. I have had the range replaced (extended warranty) a year ago when it didn’t work for Thanksgiving, Christmas or New Year) and it’s currently not working, since Thanksgiving, today is 1/19/26. The refrigerator has been replaced twice, once under warranty and once with extended warranty. The dishwasher was replaced 6 months ago and I refused to get another LG. So when it comes to dependability, LG HAS NONE. If you gave me a set today, I would sell them and take the money to buy something that might work.

DO NOT BUY! Water and ice tastes terrible. They refuse to fix problem. Customer service is TERRIBLE. They want to interact on text instead of calling. I called and sat on hold and when you do get an actual person they give you the run around and never fix the issue. Purchased appliance on May 31 from Lowes. Delivered my new appliances on June 26, 2025. I have called 4-5 times, been given case numbers, have been told what I need to fix my issue, but they have yet to set up a time to come change out my water line in the rear of my refrigerator.

I purchased at French door refrigerator in June. The refrigerator died this past week, January, and I had to argue to get a service person out. I am told that the compressor was bad-seems like poor sav

Just spent $700 to replace the compressor on my 9-year old LG refrigerator. This has been the worst refrigerator I have ever been around. After a couple of years the compressor started making random buzzing sounds. It has always cooled well but the ice maker started giving me minor problems after a few years. I will never believe any Consumer Reports reviews ever again.

Spent over $1900.00 for a new Refrigerator at ABT 6 years ago. Before Xmas the refrigerator stopped working. ABT tech came out charged $200.00 to diagnose the problem and was advised that the compressor and coil needed replacing for an additional $1400.00. I bought a new Frigidaire refrigerator for less than that at Nick's Appliances in Waukegan Illinois. I have an GE fridge and a Kenmore in my garage for more than 20 years and they are still working like new. Stay away from LG products. They are no good at all.

Worst customer service I have ever experienced. Took a “Don’t Care” attitude. Going on two weeks now without our fridge because of cancelled appt from tech. Are there no other techs in our state?? So many negative reviews here. Consumers…beware!!

We bought a LG French door refrigerator 5 years ago. The compressor died shortly before Thanksgiving this year. A tech came out through their "LG flat rate" service for repair. He diagnosed a bad a compressor and replaced it with a new one. It lasted 3-4 weeks before it stopped working. Here we are, the day before Christmas Eve, scrambling to save all the food in our fridge. We chatted with an LG representative, who said it was against company policy to give a supervisor's name and phone number, after all she could offer was sending another tech out to diagnose the problem. LG refused to reimburse the cost of the defective compressor they recently installed, insisting all they could do was send a new tech out. LG does not care about their customers and they are selling an expensive defective product to consumers. Search their various lawsuits before buying.

LG customer service is horrible. Bought a $4800 refrigerator 2 12 years ago & ice maker already crapping out. Their solution is a $345 diagnostic before parts & repair. No satisfaction at all. Be careful when buying their products. Customer service sucks!!

LG Refrigerator Repair Nightmare – Weeks Without a Fridge, No Resolution or Accountability. I am submitting this complaint to document an ongoing and extremely frustrating repair experience with LG that began on November 30 and remains unresolved. Our LG refrigerator stopped working on November 30. We submitted a repair request directly through LG’s website and were assigned Unique Repair Services. From the start, the process has been plagued by missed appointments, misleading information, and a complete lack of follow-through.

We purchased the LG French door refrigerator 2018 because of the style and height. The refrigerator preformed how it should for the first 7 years with no issues. The refrigerator stopped working and we lost the food that was in the fridge. We were thinking this shouldn’t be a problem because this should be under warranty so we contacted the service department.

I would give them zero stars if possible. We purchased a brand new LG a little over three years ago, which stopped working. We paid LG $450 to come out and fix the fridge. Our fridge went out November 18 and it is December 7 and it is still not fixed. The customer service is absolutely atrocious the technicians in the support line do not communicate at all. We were told multiple times that someone would come out and had to wait over a week for a technician to show up. We went Thanksgiving without a refrigerator and are still battling with them to refund us are $450 if they cannot fix our fridge do not buy LG appliances check the reviews. There are all terrible.

I paid a lot for this fridge a while ago to replace a 16 year old Kenmore as we thought LG would last as long or longer based on company reviews. Two years ago, the plastic around the glass shelves started cracking. At first, we thought it was due to overstocking the shelves and made sure we did not (and have not) put too much stuff in the fridge. The door plastic shelves started cracking first. Then the plastic surrounds on glass shelving started cracking. The d and found broken plastic pieces in the fridge and on the floor.

Horrible reliability. Compressor has failed twice in a year. All food ruined twice. No corrective action, just send a tech to replace compressor. Has cost me hundreds in food and going out to eat until tech is available. I will never buy LG again.