LG Refrigerators Reviews

If you have an unauthorized service company disco>nnect your alarm you will void the warranty, according to LG. When you put your groceries away you have to endure this horrible alarm repeatedly. When you are deciding what to eat or drink you have to endure. It is awful when you find yourself telling your refrigerator to shut the you know what up on a daily basis!

Our second complaint is the ice maker. I find it interesting, all the same complaints while scrooling through. Everytime, and I mean everytime, you open the freezer, the ice falls all over the floor and all over the freezer bin. I'm sick of picking it up off the floor!

We are so stressed by the repeated alarm noise, that if I could afford to pitch this unit out, I would!

The new refrigerator comes and it has dents in the panel. I start the process of trying to get those replaced. The run around I get is unblievable. They say they can replace because 90 days have past. The 90 days was on the original refrigerator and not the new one. I have never been so frustrated in my whole life. I finally (after several attempts) got them to give me $150.00 in lost food.

Loss of food...Loss of extreme amount of time to trying to get this resolved.

Since the Labor is out of warranty even the part isnt, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one cant repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.

I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again.

I called customer service back & they told me that the food in my frig would not go bad for several weeks and that they would make an appt for me by 5/18/07 to have it fixed. On 5/17/07 when I got home from work I found that the frig was WARM and everything in the freezer was thawed..

I called back to LG customer service again , only to find out that my case was sitting in the service dept and that they were waiting on management to approve mileage

for someone to come from another area, if they found someone to fix it at all. I got a supervisor on the phone who put in a message for management to call me the next morning. This brings us up to this minute. I called customer service back who has informed me that management usually takes 24 or more hours to return a call!

I have just had a screaming hissy fit! I have been now on hold for a manager for the past 33 minutes am still on eternal hold. Why are they selling refrigerators that go out after 11 months and DO NOT have service techs in this area who call do warrant or other serive work? Why am I having to deal with customer service 7 days after the first call. Oh yer, they say they will reimburse me for up to 250.00 for the ruined food. There was around 400.00 worth of food that was ruined.

After spending a considerable time with a customer service rep, I was told that the french door refrigerators have an inherent problem and that I need to "relearn how to open the doors". After the first latch broke I was careful not to open both doors at the same time, but the latch broke off upon opening anyway.

A small plastic piece broke on the top of the door. The whole door gasket had to be replaced to repair the broken small part. Cost $210.

I've contacted LG by mail and phone with no help. One representative said they had no other complaints on this refrigerator, but suggested that I unplug the unit for 3 hours and give it time to thaw the frost. This implyies to me that they have had other complaints. Home Depot has been no help. When I try to contact one of LG's recommended service reps in the area, they either don't answer the phone or say they are not scheduling service calls on LG at this time.

Danger of loosing all the food in the refrigerator and a load fan noise as the fan frosts up.

One repair man replaced the ice maker but told me he didn't think it would solve the problem. It didn't. He said all the refrigerators like mine have the same problem. I was told by LG that the company was aware of the problem and had redesigned the ice bin. The company has sent me 2 "redesigned" ice bins - they are identical to the one that came with the refrigerator.

Tonight Customer Service informed me that the ice bin that came with the refrigerator was the "redesigned" bin and to just turn off the ice maker. They said there is no other solution!

The last company they sent over to my house stated they couldn't repair the fridge & said they were going back to LG to tell them to replace it. LG refused to replace the fridge and stated the door needed to be replaced but sent out another company (Appliance Maxx) to inspect the unit.3 weeks later, they replaced a valve which did not fix the problem and now are ordering a door which will take another 7 business days. I have to take days off from work to meet with these techs to come to my house and have to come back again

He was here 20 minutes and charged me $80 for his service call and $20 down pymnt for the part. A week later, a different guy shows up with the part and tells me it's actually $270, not $80-$100. By this time I had already let the freezer defrost manually, and that got the fridge working again, so this second guy decides not to install the part, hold it at the shop for a week or so, and see how the fridge acts now that the defrost has been done. He says he's seen the computer reset itself and then start working fine after that.

2 weeks have gone by now and the fridge is warming up again. I tried to contact LG to order the part myself so I could install it myself and save another $80 service call...maybe even buy it for less than $270, but that part can only be ordered by a qualified service technician. What a racket!

So...with the fridge out of warranty now, can LG really tell me that I have to pay one of their techs to install this part on MY own refrigerator? I may have to and that will mean that only 17 months after purchase, this fridge I bought for $1000, will now cost me another $430 to repair ($270 for the part, and 2 service calls @ $80 a piece).

The compressor went out on the refridgerator; the control panel was replaced and I was without a refridge for a month. I had to buy I small fridge until I got it fixed. Then after that the drawers in the freezer started to rust and the icemaker overloads with ice and falls under the drawers. Now its freezimg my produce.

The dishwasher was supposed to be quiet. It started out that way, but now it is noisy and obnoxious. I have had the baskets replace; the buttons stick and the gasket is cracked.

Finally to make the microwave run properly you have to slam the door shut; the inside plate comes off it track continually and the 1 & 0 buttons are wearing.

For a year old unit I think it is just wrong.

The motor has gone out again, and my service person informed me that when he spoke with the LG technician, he was told that a new board had to be installed or this 'issue' with the motor would be an on going problem. The tech informed us that we had to contact customer service, and they should provide us with a concession for the parts. I contacted customer service only to be told that LG does not offer extended warranty and since my unit was out of warranty by 2 months they would not help us. I tried to explain to him that when the motor was ordered we were still under warranty.

LG refuses to help me with any of these costs. I feel this product is defective and should not have been sold to any customer.

Customer service was awful. I was put on hold when someone couldn't answer a question, then disconnected.

I called LG again and again they arranged for a service call. The tech remembered the original visit and phoned me to say he would call LG to find out the remedy for the problem since he had already replaced the icemaker. When I finally spoke to him again 10 days later, he told me that LG is aware of the icemaker problem but is unable to fix it! I phoned LG customer service again and was told to turn my icemaker off until the bin is empty and then to turn it on again. To me, this is not an acceptable solution.

I have a $1900 refrigerator that does not work properly and the manufacturer has no remedy.

About 6 months later, the water dispenser button stuck about 50% of the time, causing water to go all over the floor. Then we noticed a build up of ice in the freezer on the food and inside the walls and doors. The manual said this could be caused by keeping the freezer door open too often, so we didn't call service.

In August 2006, after the one year Limited Warranty was up, the display showed EE / FF error code. We called the 1-800 # at LG, and were told to unplug the refrigerator to reset the circuit board. The fan was not kicking in, nor was the compressor. We called an authorized service agent. He found the ice build up was due to a bad circuit board that does not tell the system when to kick in and defrost. He had to order a new circuit board -- not under the 7 year warranty for the compressor.

He said it seems to be a manufacturer's defect. We are still waiting for the part to come in. They can't tell us when it will be here. This is poor customer service and pathetic quality.

If we were not here every day to check the refrigerator, unplug it, open the freezer door to force it to defrost, we would lose all our food.

I contacted Home Depot and they told me that the maintenance contract was through LG and gave me the contact them. What a run around! On the first call, they told me that I had to have an authorized repair man attemp to repair it. They only gave me 2 names and both of those repair agents were unable to schedule me in for a minimum of 2 weeks. However, one of them gave me the name of an independent contractor that they used and sure enough, he got approval from LG to do the work. The problem was that there was a leak in the cooling system and the unit was completely out of coolant. He refilled the unit, but said it would probably last less than a week. He gave us the papers to send in to LG.

I contacted LG a second time, and they informed me that the papers were insufficient. The repair man had to talk to their technical team to be instructed on how to fix it. Fortunately, the repairman was willing to do that and got confirmation that the refrigerator was not repairable. I called them a third time and they said that they were unable to do anything without all of the original paperwork. I faxed all of that in within an hour of the call. The next call, number 4, they told me that they would have to review the case and they would let me know their decision. (Their technical staff had already declared in unrepairable) Calls 4-11 were virtually repeats of each other, but distilled down to the basics, if they replaced the refrigerator, it would be sent to me from Korea and it would take between 4weeks and 4 months, but that they had not yet decided that they would replace it!!!!!!!

In Arizona, it is simply not possible to live without a refrigerator since foods will spoil within a day in the summer heat. The idea of being without a refrigerator for the next 4 to 16 weeks is just ridiculous. I would strongly advise anyone considering an LG appliance to look for ANY other brand. They may be nice looking and reasonalby priced, but if you have a problem, you are on your own, despite that 7 year warranty

So each day I would put a chair in front of the door to keep it closed. It took until April for the parts to become available and the door to be fixed. Then in the beginning of July the right door clip broke. I have called LG numerous times to have this repaired and spent hours on the phone, on hold waiting for someone to answer the phone. LG did eventually speak with me and agreed to extend my warranty for 30 days (whooppeee!). They claim to have sent me that in writing, but I have never received it. They claim to have faxed it to the authorized repair center, but they have never received it.

Finally this week (8/16) a repair man arrived unannounced to repair the right door, but had the left door clip. So, no repair.

I again called LG to complain. A service rep said that I "obviously was opening the door improperly and caused the clip to break". I was unaware that a refrigerator door could be opened improperly, and I have been opening doors for forty years. No one has ever told me I was doing it incorrectly.

LG's response to my email was, "As we have had recent department changes, our email response team is currently undergoing reorganization and will be able to provide our customers with support again in the near future."

Life is not Good with LG, in fact, it is BAD!

Repairman came out about 2 weeks later, and supposedly repaired it, but 2 days later our fridge had the same error code.

A tech came and "repaired" it again. Another week, we get the SAME ERROR message. And to boot, the freezer starts to defrost, and we lose $$$$ in food again.

Now, about 2 1/2 months after the purchase of the unit, we are getting the runaround from LG. They say they won't refund, it's not their practice to do so.

My old refrigerator worked far better than this one for 15 years. I am angry that I have to pay for this replacement part and angry that it cannot be fixed in any timely manner.

So I called the same repair company again, and they came back out. He looked at it and started to leave. I found a screw on the floor and showed him. He was mad and rude, came back and put the screw in somewhere, started to leave again and I told him the icemaker wiggled. It was not in solid and the door was making a noise. He told me that the icemaker was supposed to do that and he fixed the door so that it would not tilt out (like it was supposed to do) and said that would fix the problem.

In June I still had the problem. I called Best Buy, was sent to LG. LG gave me the name of another repair company. I called RN appliance out of Laurel, MT. and was told over the phone that they did not like to work on LG appliances because they did not get paid for work and parts took too long to get. So I called LG back and told them what the man had said. While I was on the phone,they called RN and said that RN would come out. They came out yesterday, June 19th. But when he looked at the freezer, he said that it ,more than just a defroster problem, that there was more wrong with it. And he refused to work on it.

He told me that if I would pay him, he would work on it. Then he told me to go to Best Buy and get them to exchange it, since it was under a year. I left and went to Best Buy and they refused to do anything. They told me to call LG. Do you get the idea here: Best Buy - LG- repair company - Best Buy - LG, etc. This is what I have been through the past several months.

I called LG last night and talked to someone who told me that a complaint was recorded July 17th, and they had 5 days to find someone to repair the refrigerator, if in that time they could not find someone to repair it, then it would be turned over to a third party, who would then be given 24 hours to find someone to repair it. If they couldn't find anyone, then the process would start on replacing the refrigerator with a new one. I feel that I have been having this problem for months so I shouldn't have to wait for their so-called experts to find a repair company. ALL I will have is a less than year old repaired refrigerator and will break again. The best indicator of future behavior is past behavior.

Food spoilage. When realized what had happened. Called tech first time...Since has used hair dryer to melt built up ice. Will never purchase another LG product. Last frig over 10 years old passed on to son, still works better than this one.

My first refrigerator, that was manufactured in America, lasted 30+ years without a problem. It is time we demand quality products that will perform without the throw away mentality that is so prevelent in todays society.

We are now buying ice by the bag in addition to icemaker. Will probably look to purchase another refrigerator but it will not be LG.

From the first time the machine was started, according to the settings given in the manual, it was not able to pull down the freezer or refrigerator compartment to the temperatures suggested. We noticed that the machine operated more than normally, and we had some icing in the freezer compartment.

In early December, we discovered a pool of oil under the compressor when the refrigerator was moved for cleaning. This set off a round of calls for service, and the LG Service Center was contacted on 12/19/05; County Appliance Repair made a service call on 12/22/05 and added freon, but could not find the source of the leak. They returned for another service call about two weeks later with a leak detector, and they were still unable to find the leak.

County Appliance Service returned on 01/24/06 to replace the compressor and the evaporator, but the new evaporator was defective. Thus, we have a new compressor but old evaporator and at least 6 new soldered joints that are potential problem sites for future sources of leaks .