LG Refrigerators Reviews

Waiting on repair for now 3 months. Refrigerator stopped cooling in May and is covered under warranty. Bought the appliance from Best Buy. That took 3 weeks for first tech to diagnose the problem but they couldn't work on it. Called LG and Customer service not helpful at all in trying to expedite the service call. Once part gets here then we have to schedule the appointment. So now looking at probably 4 months without a refrigerator or freezer. Will never recommend or buy another LG product.

I have never known that it is possible to make a refrigerator that is so bad and literally a piece of junk!.. If you want a refrigerator to make ice, for you, don't even think about buying this refrigerator! I have never seen such a small icemaker and taking so long to make ice! A family of two it will not keep up!... Within the first three months, I got a code that the fans were bad and it wasn't not cooling. I called up LG and get somebody overseas that has trouble speaking English and trying to oversee this! I was told that I should unplug it and plug it back in and it should be OK. Anyway, you know that it would not help it. Then they told me to unplug the refrigerator for 24 hours and let it defrost as if you had an extra refrigerator to put the food in!

LG Linear Compressor died after five years. LG support said they would send a request to the one repair company and I’d only have to pay a flat fee of $354 as it's out of warranty; however, falls under the 10 year warranty for the compressor. Was told to be patient and wait. Two weeks later I call and they said the repair company wouldn’t accept the flat out of warranty rate. This was known ages ago and LG does not follow up or inform you of this. Then sent me to a different repair company an hour away, but you do all the work yourself anyway so no point even going through them. Waste of $2000.

We purchased thin Q 1.5 months ago. It has been a horrible experience from not producing ice to the doors. One door is shorter and when you close the refrigerator side the freezer door pops open. We're having to jump through hoops to get anything done.

Bought an LG French door fridge in 2020. Model #LRMNC1803S. Was told at time of purchase that LG learned from their mistake re class action lawsuit against them for installing faulty compressor in the refrigerators. Was told they are the best refrigerator now. Well… 4 years after paying $2000 for what is supposed to be a top product the fridge stays at 50 degs and the freezer can’t freeze water in ice cube trays. My extended warranty got in touch with LG who will replace the compressor…not the labour of about $500…. My extended warranty says they will cover the labour costs.

Bought an LG Sept 2023. Here we are August 2024. 11 months and we have major issues with this lemon. Have received error messages several time since purchase. Customer service says unplug it for 30 seconds. Error messages goes away for a while. Now fan started getting louder and louder, stopped working. Unit now makes grinding and growling sounds. LG service contacted on 7/30/24. Was told we would hear from someone within 24 hours. 24 hours later, received a text stating we would hear from someone within 24 hours. So now it is Thursday. Called customer service again. Told they were having a hard time locating a certified tech to come out. The population in my town is over 300,000 people, we do not live in the boondocks. Friday still nothing. Contacted them again, told they had expedited the request, and we should hear from someone in 3-5 days. Unbelievable, worst customer service ever.

I had this LG model LG LMXS30776 refrigerator for 8 years. During this period icemaker was changed 3 times. The linear compressor broke down, apparently there was a class action suit for compressor and they sent me new one but I had to pay the labor at a tune of $900. Then the plastic on the walls started cracking. They became so bad that the cold air sent to freezer and the icemaker was escaping into the refrigerator. So Icemaker stopped working again. I had to place duct tape on each crack to have a semi working refrigerator. Finally I returned it today.

I bought a LG Refrigerator on August 22, 2022. The last few weeks it has been displaying a code FFE and I cannot get ice or water from it. I call LG and they told me my warranty is up with them, so I have to call the company that I bought the extended warranty from. I called Best Electronics who is my warranty company. They came out yesterday and the person that they sent was useless. He pulled the refrigerator out unplugged it then plugged it back in and claimed he reset it. He also told I have to buy a surge protector or adapter and plug it in the outlet then plug the refrigerator. He claimed it is constantly running and it get hot and chip out. I said to him a refrigerator supposed to run constantly that is the purpose of it. He was in such a rush he did not even care to write up a report. He told me he saw about 7 customers with the same problem. So I guess this is a manufacturer problem, but LG is not doing anything to help customers like myself.

LG refrigerator failed in 8 months. No service available for over a week. Door hinge broke in the first month, now it won't cool at all. Lost an entire fridge/freezer full of food. NEVER BUY LG ANYTHING. Complete waste of time/money/aggravation.

LG French Doors with bottom freezer. After a few years had to have compressor replaced twice and the door with the ice/water replaced shortly thereafter. We were able to convince LG that a fridge should last longer and they agreed to let the warranty cover it. Now at 9 years we have a freon leak and tech has told us it might or might not be repairable. He indicated that his experience with LG is about ten years and then have to replace. He strongly urged us to not go LG again.

I purchased my first LG refrigerator when I moved into my new home along with washer, dryer, stove, microwave, and dishwasher in 2018. Very happy with all items and with the quick fix of the dishwasher’s main board. The refrigerator was great for 5 years and then the compressor failed. Unfortunately I purchased another LG refrigerator thinking it was a fluke. This one lasted 11 months. But this time after 3 weeks of chat communication and waiting I was finally told they could not find anyone to service the unit which was under warranty. We live 3-4 hours away from service centers. I now own a different brand.

Purchase item from Lowe's. Wished had gone to another location. Purchased Washer and Dryer. It's GE. This was my first LG product. Will not purchase again. The stove after 6 month the panel light started going out. The light on ice box went out for water. All this happen within year. The saleman state LG not good. Had problems. That why I purchase GE. Wished had gotten GE for my kitchen, looking Whirlpool. Should have went with GE. Next will be GE. LG know there are defects from looking at reviews, it's common problems. DO NOT BUY LG.

We purchased a new LG refrigerator from Costco. Within 6 months of purchase the lower ice maker began making loud banging noises heard through your 3600 sq ft house. Then the water dispenser stopped working. We had an appliance repair service out on three occasions. They put in new circuit boards and new ice maker. Now the ice maker sensor doesn’t work and still no water dispenser. This has been a nightmare. LG customer service is horrible. We have had the fridge now for just over a year and the issues are still not repaired. LG won’t replace the refrigerator under warranty until the fourth repair attempt and fail. These refrigerators are junk lemons. Never buy an LG. Waste of $2800.

LG might have good products but their services is horrible. Cooling of my refrigerator was not working properly and LG sent 2 technicians over to fix the problem and it's still not working after they attempted to fix it over 4 times. And they refused to refund the $400 I paid for repairing. Last time I will buy another LG products.

LG built a refrigerator with a bad compressor in it. Even after they discovered the issue, they continued to install it in new units. Even with a recall and a class action lawsuit against them, they still do not make it good. LG is a terrible company with sham customer service.

I purchased a French door refrigerator in 2021 of October. In 2024 of April or May and until now my refrigerator cooling system is working improperly. This is fourth or fifth time a technician have try to fix the issue. It is still not working correctly. This is inconvenience. I have lost close 1000 of groceries. I have family of 6. I have sport events and medication we have to store. I will not recommend this to anybody. I have also wasted money on five years warranty. I not satisfied with this product. Nancy ** Grovetown Ga

I purchased LG refrigerator five yrs ago and suddenly it stopped cooling both freezer and ref. I contacted with LG customer service and after explaining my situation they told me they will send technician but I have to pay $444 flat rate, I told them that some of my unit is still under warranty, but still they refused to schedule a technician unless I give them a credit card #. I have to find a technician by myself now and It is absolutely frustrating that I got treatment like that from LG. From now on LG products will be big NO to me and to everyone I know.

I have never left a review for an appliance before, but my experience with my LG refrigerator has been so horrible, I feel compelled to. My ice maker and freezer went out on my 3 1/2 year old refrigerator in June. After waiting a week for the scheduled appointment, the contractor never showed. When I contacted them, I was told that they had an emergency and had cancelled. Unfortunately, they never bothered to tell me so I had already waited at home throughout the entire five hour slot. Finally received a technician a few days later. He replaced both my compressor and ice maker.

Honestly this is one of the worst experiences we’ve had LG French door refrigerator with the linear compressor. They are now in second lawsuit against these faulty appliances. We are now trying to deal with them after multiple repair technicians sent by them! We also purchased an extra 5 year warranty. This appliance is 4 years old and not working. Disgraceful that they are still selling these products knowing the problems. Won’t even honor the warranty.

We purchased a new LG French door refrigerator with a 10-year compressor warranty 6 years ago. The compressor stopped working. The compressor is covered under warranty but the labor to install the compressor is not. The company LG told us to contact wants 700.00 to install the new compressor. We are purchasing a new Whirlpool Refrigerator and LG has lost a customer for life. My next-door neighbor's LG refrigerator compressor stopped working about a month ago and her LG refrigerator is only 4 years old.

Have the LG 4 Door Wifi counter depth. 6 months and already the ice in the door is broke for both cubed and crushed. Most important, getting ahold of service is ridiculous. No numbers in the User Manual. Called three times because people were dropping the ball. Left hand doesn't know what the right hand is doing. Next time is Bosch. Appliances are just not made like in the past.

Don’t waste your money on an LG refrigerator. I bought a brand new fridge and within one year the compressor went out. LG did come and fix it at no cost however we are now just over the 5 year mark and the compressor has gone out again. I scheduled service for a Thursday with LG which they make you prepay over $500.00 for. The technician was at my house for literally 21 minutes. He replaced the compressor and said to give it 8-12 hours to cool the fridge. I got up the next morning which was Friday and the fridge temp was 75° even though it was set at 34°.

LG gets 1 star for building a piece of crap that initially looks ok to the consumer but has absolutely no backbone in terms of warranty coverage. My story is like others, bought an LG Refrigerator (Model LFXS26596S-01) on 8/20/2019. Delivered and put into service 8/22/2019. At roughly 2-years into service it quit making ice in the freezer. Not a big problem for us but truthfully the unit should last much longer. What really changed my feelings about this company and its appliance was when at 4-yrs 10-months of age it began to show a problem with proper cooling (ice cream melting, frozen items soft, etc.) and a request for service was made via LG.com portal.

I am an interior Designer including Kitchen, Design and I will never recommend LG appliances to my clients now. Sometimes I learn the hard way with my own experiences and I’m able to help keep my clients from going through the same. My LG refrigerator is less than 10 years old, but they only warranty it for five years, except the condenser, which is 10 years. It’s a one unit piece so even when something else that is part of the condenser or main unit, they don’t cover that.

Both a new dishwasher and fridge needed service after two and three years of operation. Due to uncertainty, we had to purchase $800.00 of 90-day warranty to try to minimize repair costs. We have a stove, washer, and dryer from them, kind of worried. In future will buy Frigidaire or Whirlpool.

My French door refrigerator suddenly stopped working overnight for no apparent reason. Both the fridge and freezer conked out. I lost hundreds of dollars worth of meat, fish. and poultry. When I called, the problem could not be solved so I was told a repairman needed to come out, but could not make it for five days. So, I am without refrigeration for almost a week. I had to go out and purchase a dorm-size fridge so I could at least keep a few things cold. Horrible company, horrible customer service. I will never buy another one of their products again. Ever.

This is our second one going bad in two years. They replaced the first one when the compressor went out and took ten months to do. We asked for our money back and they sent another fridge. I lasted eight months and now having to pay a repair man again to tell me it's junk like the last one. He told us that they had put faulty compressors in high end fridges. I will never buy another LG product.

This review is about a 2-year old top-freezer LG fridge bought for our 2nd home. Based on our experience, LG should have been forced out of the market by the competition by now. What seemed to be a good-looking affordable product soon stopped working. Customer service is so-so. Now we understand why they push their expensive extended warranties. The compressor was bad (a common problem according to the technician) and needed a 1-hour fix. We are doing a kitchen remodel of our other home, and LG will NOT even be considered. Our wonderful GE fridge of 30 years lasted beautifully and did not once need a repair. And, we’ll be sure to not recommend this brand to everyone we know.

We purchased a new LG refrigerator with water and ice dispenser, however, after 6 months the water dispenser starts releasing dandruff. I called LG customer Service and they suggested replacing the water filter, which we did. After one week, the message came again to change the water filter, which we did it again. However, after one day, the message is back asking to change the water filter. I called customer service again, and they said the problem is your water and I need to get a plumber to install an inline filter to the house. I told them, I have had other brand refrigerators in the last 25 years with no such issues and the problem is this refrigerator and not my water. Why in first place this refrigerator should separate calcium from the water and drop it like dandruff to the water dispenser? I asked for a technician to check it out. They responded, “we don't send technician for such issues". Well, this is my first- and last-time buying LG products.

I bought a new LG French door model. Yes it looks good but it's a piece of junk. I bought it from Lowe's and they won't help. My problem is it takes 3hrs to make one tray of ice. I gave it the time required to set itself. I also reset the ice maker and still it takes 3hrs for a tray of ice (12 cubes). I should have just kept my old Whirlpool. It made a lot of ice. And it was 15yrs old. It's 110 degs and we need ice. LG is sending a tech to look at the problem in 3weeks. I refuse to ever buy there trash. Save yourself the aggravation. Buy a whirlpool fridge.

Customer Service is bad, technicians not diagnosing the correct issue and resolving it. Whenever they attend an issue, they ask to call them directly rather raising ticket. They don't have enough knowledge to diagnose the side-by-side knock knock insta view model.

Bought new in March 2022. 13 months later it stopped cooling and lost all of our food. They tried to charge me because it only has a 12 month warranty. They finally fixed it for free. May 2024 the same code showed as a year ago and I contacted LG that made a ticket but now it’s no longer cooling and same code is showing. Lost all my food again.

This is for my Service Request No. **. I raised the request for my non-working Refrigerator on 30th May 2024 and your representative visited on 31st May 2024 after giving multiple reminders and making numerous calls as request. He diagnosed that the compressor of the refrigerator is not working and it will take some time to arrange the compressor and since then we have been literally begging you to arrange the part as this is peak summer season and managing without a working fridge is almost impossible.

We bought an LG model LF30S8210S.ASTCNA0, serial #308KRKSL3797 from Costco at the beginning of the year (six months ago). The unit was fine in the beginning but would shut itself off occasionally. That began within a month of buying the unit. I'd check the breaker and it was fine. I'd unplugged the fridge and plugged it back in and it would work. The fridge self powering down was happening more and more. Then one day it began to blow the breaker. I followed the instructions of the LG people and noted you could hear a sizzling sound from the plug when it was plugged in. That began in month three of ownership.

In 2023 I purchased a refrigerator/freezer LG LRFDS3016S ThinQ. So far, less than a year got replaced the craft ice unit, recently started making a very loud knocking sound when trying to release craft ice that the unit is not longer making, and today 06/04/2024 the freezer is not longer working. The service wait is 6 days. Am I supposed to have a backup refrigerator to account for this? We paid over $2,000.00 for this bad quality product. I am fairly new using this brand, started switching from a terrible quality Maytag brand to LG thinking that I was going to have a better experienced and Lord I was wrong. I hope this review helps you to avoid headaches, frustration, and helps you keeping your money in your pocket.

I bought an LG Double Door Refrigerator back on 9/15/2016 from Best Buy. Three years into my warranty the compressor failed and a replacement was done. Five years later my compressor has failed again. Now, I am outside of my warranty from Best Buy, but I still have the ten year manufacturer’s warranty. So I contacted LG to have it replaced with the understanding that I would have to pay the cost for the labor. To my surprise the labor cost to make the repair is almost $500, which is absurd! They are adding other parts and the cost of a diagnostic test which has already been done by Best Buy. Also, it is about the same cost of the compressor.

I bought a LRMXC2206S refrigerator/freezer and the ice maker went out right after the 1 year warranty. I will not buy another LG appliance and recommend others to definitely not buy a refrigerator from LG.

I own an LG Refrigerator, purchased in July 2022, Model Number SRFVC2406S /01. I shows a recurring error code FF E. I've called LG repeatedly to get it fixed. I've notified LG repeatedly using their LGThinq app. They keep telling me to do a manual defrost. I've done it. It doesn't work. This fridge retailed for $4,000.00. The fridge never worked correctly.

Very bad customer care service. We got a premium side by side door refrigerator. After 8 months it stopped working.. After repeated talks with customer care for the 15 days, still no hope of success… We are in deep regret of purchasing.

Crooked LG. If I could give less than 1 star I would. THE WORST! If something breaks down and it will they have the worst customer service I’ve ever seen. If you are looking for problems buy LG. Otherwise stay clear.

Expensive and only lasted 2 years, woke up one day it was not freezing or cooling. Called several repair shops and they said they will not touch LG fridges because of the poor construction. Very Disappointed and out 1400 bucks,.

A service was scheduled for May 7 however, I was contacted by the service man and he said due to unforeseen circumstances he was not going into work that day, and had to cancel my appointment, and he would put me on Saturday appointment, even though he is not scheduled to work he would be working why I needed to know that I don’t know.

Don't buy LG refrigerators, pay the extra for a better model like a Kitchenaid. Have a 2018 LG refrigerator, it stop cooling and freezing. Called LG. They said it was the compressor. They gave me numbers for local LG repair technician. He told me the compressor was bad and it would cost me $1300 to repair. He could not warranty it because I call for the service call. Then LG crappy customer service could not find the website for Sears Home Repair. Got tired of the crap. After the tech said 90% of his repair work is LG and Samsung. I have a Kitchenaid.

At least 500$ to change that linear inverter compressor and that's with the LG "warrant"! Never LG again. Such a product should last at least 15 yrs. LG promoting "fake" warranty where labor is more expensive than their cheap parts...

Bought an LG refrigerator in December 2022. French door fridge with a pullout freezer. By August of 2023, the freezer drawer would not open. LG technician serviced the freezer drawer by replacing the slides. Now in April 2024, the freezer will open only 8". Called LG to try to fix the issue. They do not view this as their issue. Who buys a refrigerator thinking one day you can't open it. Crazy!

Thinking of buying a LG refrigerator? Buyer beware! Buyer stare clear! Actually, buyer run! I'm on my 2nd LG refrigerator. The 1st had a compressor recall issue. They tried to fix it 3xs by replacing with different compressors. Of course, they charged for labor each time, but not parts. Hundreds of dollars later, they tell me that they cannot fix it. I bought another LG refrigerator, a sleeker fancier model, this time the LG Thin-Q. Less than 2 years in, I'm hearing a grinding noise from the refrigerator. Short story, one of the fans began to develop ice crystals around it. This resulted in a $425 bill from LG. I have had it with this company. I have had it with arguing warranty with them, and their finding ways to dodge warranty. Will not buy an LG refrigerator again.

Buyer be aware!!! Bought a LG refrigerator and only lasted 6 1/2 years and the compressor went out. Contacted LG support and they would send out someone for $500 and if it was the compressor it would only be covered for 90 day warranty. LG has a history of failed compressor. I will never buy LG again!!!

Purchased the french door model with a dispenser in one door for water and ice less than 2 years ago. The freezer compartment is a slide out below. We are gone for 5 months a year (snow birds), so we have only changed the water filter a couple of times. When we tried to change the water filter, it won't seal (and we only use LG water filters). Customer service, says the warranty is only good for one year, so we are basically on our own to figure out how to make it work. I would not buy another LG product.

I bought an LG refrigerator in February 2023. About 5 months after purchase I came home after a week vacation to find both fridge and freezer not cooling. I called LG and they replaced the compressor for free. I placed a thermometer in fridge as a precaution. Temps stayed good for a few months with settings for cooling placed halfway to high. I began noticing the temp creeping up to between 39F and 41F so I placed settings too high. This kept the temp between 34F to 39F. Recently the temp range went up to 37F to 41F. Today I watched it go to 43F to 45F... currently at 46F. I suspect the less than 1 yr old compressor is failing. I purchased the three year extended warranty because I had no faith in their compressors after 1st experience. I'm heading out to buy some ice for the cooler. LG tech coming over in 5 days. I have no faith that any fix will last long term. Really regret this purchase! Steer clear!

I’m not sure how long ago I bought mine but my old refrigerator held up beautifully. My LG keeps having pieces of plastic breaking off all over in place. Tonight while making dinner one of the shelves on the door fell off on the floor and broke a beer all over my kitchen floor. After cleaning up the mess, I noticed it put a dent on the front of my freezer. I didn’t even take anything off this shelf when it happened but I noticed a piece of plastic on the floor. I keep finding this type of pieces of plastic since I’ve had it. Obviously, the plastic isn’t strong enough to be used on a refrigerator. Now I’m concerned about using this shelf.

We purchased our French door LG refrigerator (LFDS225020S) 10 months ago. The linear compressor went out 3 weeks ago and has been deemed unrepairable. We were unaware that this is a common problem with LG refrigerators (there was actually a lawsuit brought against LG that settled in 2020, and another suit is currently pending due to fraud). We have been without a refrigerator for the last 3 weeks and have been getting the run around from LG. First they lost my repair request, so we had to start over. We've talked to a different rep everytime we call and get a different answer and promise that the next rep nullifies. When the servicer indicated the unit was not repairable (and had been here twice already), LG wanted them to return to try something different, which included cutting open the refrigerator. I was told if the servicer could not return by day 16 (04/03/2024), they would refund the cost of the refrigerator.

Do yourself a favor. Please do not buy one of these refrigerators. They do not stand behind their product. I just bought this refrigerator and the icemaker went down. They came to fix it. It went down again, the same thing, and now they refuse to fix it. And every appliance in my house, including my TV is LG and they won’t help me.

We purchased a full kitchen suite of black stainless steel appliances in December of 2018. The over the range microwave died 13 months later, the dishwasher has been repaired twice. The refrigerator has now stopped working. I spent several nights watching videos and cleaning coils. The app says there’s nothing wrong. $300 food in the trash says different. We finally had to buy a new one. We bought a much cheaper Samsung that according to everything I have read has all of the same problems. $1600 for a 5 year fridge is easier to deal with than a $3500 fridge. These companies are very aware half of what they sell us is not going to last yet sell it for more and more every year. I have a 1972 freezer in my garage that has been operating in our family since I was a kid.

Was a big fan of LG, so all my home appliances were from them, but recently, around 5 years into ownership, both my fridge and dishwasher failed and needed to be fixed by a technician. Thank goodness I was still in LG's flat price program, as the technicians came in total 3 times, twice to fix the fridge and once to fix the motor of the dishwasher. Another complaint that I realized during this process is that, even if LG gives you that 10 year warranty on the direct drive motor or what not during marketing, you won't know what is wrong until a technician is called. So even if it was under warranty, you would logically just pay the flat fee because you have no idea if it's the part that is under warranty that is causing you issues and they don't reimburse you afterwards when they find out it is indeed because of the part under warranty.

I am writing to lodge a formal complaint regarding the substandard quality of the LG refrigerator I purchased less than a year ago, as well as the appalling level of customer service I have experienced throughout this ordeal. LG refrigerator malfunctioned within a year of purchase, leaving me without essential refrigeration for perishable goods. Upon contacting LG customer service, I was advised to defrost the refrigerator for eight hours as a potential solution to the issue. Despite adhering to this instruction meticulously, the refrigerator remained inoperable.

My LG ThinQ black fingerprint less refrigerator is 2 1/2 years old and is flaking off right under the handles where nobody could bump or scrape the finish off. Reached out to LG and they sent a tech out and they’re blaming us for the damage and won’t repair or fix it. I think it’s a factory issue not a warranty issue. It’s sad to spend so much on a refrigerator and they won’t stand behind their product. They should list all their shortcomings in the product info. If there’s a class action lawsuit on this issue please contact me.

LG Refrigerator failed in less than 12 months. It was deemed "not fixable" by LG. For the last 3 weeks, LG Customer Service has been giving us the run around (no refund or store credit yet!). Worse still, we let them know exactly how much food we had to throw out due to food being wasted (and continue to do so given the malfunctioning fridge), and they barely refunded us 0.01% of the cost of the food items gone to waste. We've had several hours of conversation with them - on an average about 2-3 hours per day for the last 3 weeks and various people from the Department respond with zero continuity (you have to explain everything from scratch every time you talk to them).

Purchased an LG refrigerator side by side. 6 months in came home compressor head went out. purchased another one in December of 2022. in March the craft ice maker went out. They came out. Replaced it. Two months later went out again. A year after I purchased the refrigerator the door ice maker went out. With no extended warranty they wanted to charge me $400 with a 90-day guarantee. Well it goes out after that. Do I pay another $400. Please don't waste your money, they're nice looking and that's all.

First refrigerator. In the first three years the compressor went bad four times. To fourth time the refrigerator was replaced and the compressor was bad on it when they bought it in the house. A week later they brought in the third refrigerator. It worked about 7 days and they had to replace the compressor.. It has lasted almost 10 months. Now the compressor is leaking..

Our refrigerator's compressor died just short of 5 years. After checking reviews, I found it was a common occurrence with not only my model (LFXS30796) but lots more of their models. It was so common that the company has a current class action lawsuit. I did not know all of this at the time. I spoke to a representative to try and get it fixed and besides not speaking very good English she kept me on the phone over 30 minutes speaking to other associates on what to do. Finally, I suggested I would find and call an authorized dealer in my area myself. When I did is when I found an appliance person that told me he could replace the compressor at no charge because it was still under warranty. WOW! The bottom line is I will never buy another LG Refrigerator or any other LG appliance due to defective products and service.

A 2014 LG double-door refrigerator with water/ice dispenser in the door was professionally moved from one house to another. While the appliance company movers were installing the fridge, something went amiss with the water line. A leak was noticed and they said that it would be no problem to order just a new water line to make the repair. On the repeat visit, the technician was unable to thread the waterline through the door, saying that LG fridge doors have some kind of foam insulation in them that makes it impossible to just replace a water line, but now an entire door was needed (part cost at $650).

I only had my fridge for 2.5 years. It lost cooling and I needed to replace the compressor. Had to pay for it as my warranty was only 1 year. Cost almost 1/2 the original cost. Talked to a few friends afterwards and a few had similar occurrence. Failed very quickly. DON’T. BUY THIS BRAND OF REFRIGERATOR.

I purchased our new refrigerator in 2018. Since then we have had to replace the compressor in 2020 which they warranty. Now in 2023 compressor again not warranted for labour. They want 409.00 to put it in. This is absolutely ridiculous so in five years two compressors. In my opinion not worth the money. Buy another brand. Trust me.

I recently had an unfortunate experience with LG’s customer service. I contacted them regarding a fridge repair, and I was initially told it would take 2 days. However, it’s been over a week, and my fridge is still not repaired. Despite reaching out multiple times, I’ve received little information about the delay or the status of my repair. This extended wait has inconvenienced me significantly. I hope LG takes this feedback seriously to improve their customer service processes. Clear communication and timely resolutions are crucial for customer satisfaction, and unfortunately, my recent experience fell short of expectations.

I purchased an LG Refrigerator from Home Depot. It died 2 months after 5 year warranty expired. To replace the compressor, LG wanted $1,000. Don't buy appliances from Home Depot and don't purchase LG appliances.

In September 2019 I bought an LG Fridge ice maker for $1700. 2023 Oct it broke down. I called LG to fix it. They said you would expire the warranty but you paid a one time fee of $400. We can fix it. The compressor has a ten years warranty. They come to change the compressor. The fridge is working but only for one week. It broke down again. This time they said it cannot be fixed. I asked I want my money back. They said I will give you an offer. You paid $400. I will pay you back $200 plus $ 500 rebate if you only buy LG Fridge. $500 - $200 = $300. I spent $ 1700 only last 3 years.

LG Refrigerator failed to cool. LG Tech could not repair the refrigerator and promised a Service charge refund (LG charges a hefty amount for a repair visit). After 1.5 months, there is no refund yet, and customer service always says approval is on with the manager/Billing department. It's a lousy experience overall so far! Feedback on the product, Refrigerator service, and follow-up Customer services- Quite poor, and I can't rate it better than 1 star.

New refrigerator 3.300$ got on November 8th, they send me defective one!!! LG customer representatives are all lying with delivery date on a new one!!! Can't talk with supervisor. They are rude and unprofessional and they should be trained better. If I knew I will never BUY product from them!!!

Our LG refrigerator is not even 3 years old and stopped cooling. Out of 4 repair companies, 3 don’t even want to fix LG refrigerator, saying it’s that bad. And one said the repair would cost 1,500$ plus details (compressor) that will be a month wait to replace. Never will buy another LG product again.

I will never buy another LG product. My French door refrigerator purchased 2018 needs a compressor! And they won't ship the part to me or work with the repair company I called. 10 year warranty, not worth this hassle.

Compressor failed 2 months before end of warranty. Lived out of coolers for two weks waiting for parts to arrive. Narrowly escaped $800 cost that repair man said was common to LG. Evaporator failed 1 month later, not under warrantee, at a cost of $700; two major failures in less than five years.

I purchased a Refrigerator from Lowe's and in less than one year it broke down. Contacted Lowes. They told me I have to contact LG so I did and it took about one month to get the issue resolved since the part had to be ordered???? Meanwhile I had to go without a refrigerator for this period of time not mentioning I ended up throwing out a whole bunch of food away as the result of this. Totally unacceptable, I hope no-one else has to go thru this. I do not recommend Lowes and LG.

Compressor quit working after 5 yrs. It's on recall and only the part is covered not the labor. This is the second LG product we have had this problem with and I will NEVER BUY LG AGAIN!! When we called the company we were told because we don’t have the receipt they would go by the manufactured date and that made only the compressor be covered. LG makes no distinction between a recall or warranty.

I purchased an LG refrigerator 11/26/2013 and it was delivered 12/12/2013. While I already had problems from the beginning not cooling enough since it was brand new, I didn't think anything until reading the reviews. About six months ago things started unthawing but by changing the setting it started to work again until 11/10/2023. Because it was Friday, I was only able to get service 11/15/2023. I was informed that it was the compressor while it was close to the 10-year warranty, I thought I was able to have it repaired, but I was informed that the refrigerator was discontinued shortly after I bought it 9/2013.

I’ve noticed many poor reviews for LG Refrigerator and don’t understand. I’ve had my LG Refrigerator for 14 years and only had two small, yet easily corrected, problems. I don’t understand how the freezer and refrigerator have worked so well all these years. It’s a great product.

I am having the 2nd issue with my brand new 4 door refrigerator that cost me $4,000.00 in less than 1 year. LG continuously tries to get you to try things that do not work to resolve the issue. With so many complaints about the exact same issues, it is shocking that they have not addressed and fixed those issues prior to selling the appliances, or that they don't do something immediately when people put in for a service request. They should know their "quick fix" solutions for the consumer do not work.

I bought an LG fridge in 2016 that failed. I foolishly bought another LG to replace it 2021 and it too has failed. The 2021 purchase was under warranty so after 4 visits to repair it, LG agreed to replace it. The four repair events took place over many months and none of the repairs lasted. I was given the choice of a refund or credits toward another LG. This process was tedious and convoluted involving much waiting on hold for very long periods of time. In fact, this process was more than 3 weeks long and as of this writing is still ongoing.

My refrigerator/freezer is not cooling. The parts are still under warranty. I did all of the troubleshooting requested by the LG customer service rep, nothing worked. They sent me 2 repair service centers to call for repair because they didn't have an in-house tech in the area. I called both companies and they both said that they no longer service LG products because LG doesn't pay them for the parts that they agree to cover under warranty. I called back LG and was told I had to wait a week for in house tech. The Customer service rep was rude and sarcastic in tone. I will never buy another LG product of any kind. I have an elderly parent at home that needs meds refrigerated and to wait a week for service because no one will touch their product is truly unacceptable service. Very disappointing.

We purchased our LG French door refrigerator in January 2019. On the evening of Wednesday September 27, 2023 we noticed the food in our freezer was defrosted and ice was melted. LG was closed so we contacted them at 8:00 AM on Thursday, September 28, 2023. We were Told we needed to unplug the refrigerator and wait 8 hours before plugging in. We requested service for Friday and were told to call back in 24 hours with the results of the self defrost and restart. We knew the refrigerator was not operating but LG would not send a repair person until we complied with the self defrost.

Our refrigerator is still under original warranty. It needs a new compressor and LG said they did not have a service representative for our area so we are out of luck. Do not by LG products. Not consumer friendly. But they did apologize.

Bought a LG Refrigerator/Freezer from Home Depot in 2020 Got a 5 year extended warranty. The unit failed after 3 years. The LG approved Maintenance Company MGR Appliances promptly diagnosed the problem as a failed Compressor but they could not fix the problem until they did some preventive maintenance which would cost $150 and involved vacuuming some fuzz in the rear of the unit...which is an area we vacuum every 6-9 months. The manual makes no reference to this. Both Home Depot and LG sees this as an acceptable practice. Be aware that a maintenance contract is worthless unless you challenge it Legally. This is the last appliance that will be bought from LG or Home Depot and I will spread this experience far and wide until I die.

I am writing to express my utter dismay and outrage as an LG customer. Can you believe that I actually bought an LG refrigerator, only for it to become a complete disaster? It malfunctioned right after purchase, and I've had to deal with an absolute circus of technicians visiting my home repeatedly, shoving various replacement parts into my fridge, all to no avail!

Remodeling kitchen, purchased $2100. LG Refrigerator at Costco. Used 7+ yrs- Compressor went- lost hundreds in groceries. I had to pay Labor to replace $550. + no grocery reimbursement. NEVER BUYING LG ANYTHING AGAIN. I have NEVER had a Compressor go bad on any refrigerator I’ve purchased in my life. THEN I FIND OUT (& was NEVER NOTIFIED) there was a Class Action Lawsuit filed against them (they lost /file closed in 2021) for guess what? The DEFECTIVE COMPRESSOR ON THE LG REFRIGERATOR!!

Do not buy an LG refrigerator. We purchased a LG three door refrigerator in 2018 from Home Depot with standard five year warranty. Five years and 4 months the compressor died. Don't make the mistake we made. Never again.

Our 5 1/2 year old French door fridge was determined to be unrepairable due to an internal leak after four tries by a certified LG repair shop. LG support was notified. They offered us a 10% rebate on a new LG fridge. That’s it after a catastrophic failure of its product. We won’t be buying LG again.

If I read the reviews on this page, I may have a different opinion today but I didn’t. I bought a house in 2022 with a French door refrigerator of 2020. The fridge broke down six weeks ago. I invited a local shop to repair, they informed me that the compressor was bad and that no technician was available in the area to fix a new one even if I decided to get a new compressor, as LG recently changed their technology. A day after, LG contacted me and asked me to purchase another one and send the bill of lading along with the sticker of the old fridge. They would pay me $743 and also take away the old fridge. It took me a while to decide but I finally agreed to that proposal.

Within 6 months one of the clips on the top shelf broke off. After much effort supplying the pictures & information requested, I was told that was considered wear & tear. I could have been informed of that WITHOUT any of my efforts. Less than a month later, I noticed when closing the refrigerator door the freezer door opens & closes. I live alone, my fridge is less than a year old & in spotless condition. Having already been made aware of non-covered parts, I did not waste my time calling. THIS IS MY FIRST & LAST LG REFRIGERATOR. It is falling apart before my eyes!!!

I had a major emergency two weeks ago. My kitchen floor was flooded and I had to throw food in the garbage! Extended warranty on LG fridge was contacted. The technician ordered parts and is still waiting for them. The parts are not available. In meanwhile, I am without a fridge. I have an emergency! I am without a fridge for two weeks now and I am still waiting. Don't buy garbage LG fridge as you will waste your money on the product that is worthless. I made this mistake and I am paying the price for it! This product is not worth your hard earned money!

DO NOT purchase a French door LG refrigerator unless you are aware that the compressor is good for 4-5 yrs only. New compressor-free, service and labor - $1000. Never again will I ever purchase another LG product. Ever!

The Fridge purchased Feb 2015 came with a 10 year warranty on the compressor parts. 1 Jun 2023 Initial call about the fridge and freezer not cooling was a clear compressor issue. We were told they will get back to us within 8 days (but since it is a fridge put a urgency on it) if they have service for our location. If they don't have a service person they would have a great offer instead of repair.

I bought an LG refrigerator top freezer. I had bought this refrigerator twice before and this was my third time. Well - they did away with a lot of the features that I had in my last 2 purchases like no freezer light and no deli bin. Really dumb move. I returned the refrigerator and bought a Frigidaire. I love it. I had also bought the ice maker for the LG refrigerator direct from the LG website. Well, I now wanted to return the ice maker as I no longer have the refrigerator. Hours on the phone - can't get anyone who speaks an English that I can understand. Their policy is a 2 wk window to return. This was 2 1/2 weeks that I had the ice maker. I am still waiting for my refund. I will NEVER buy LG again!! Not only are they manufactured in Korea, they are also headquartered in Korea. Forget about getting anyone to help.

I recommend buying an Lg refrigerator to no one, the warranty covers the compressor but no installation, the calls give you a name with whom you can fix it, they put the new compressor on January 27/2023 and today May 31/2023 it is broken again. Lg is voted money.

HAS NOT WORKED SINCE DAY 1. I bought this a Lowe's in Burleson Texas on May 3, 2023. It is now May 26, 2023 and I have had 2 repair days with no results and it did not work from day one. I am super mad that LOWE'S obviously knows they are selling bad appliances because they stopped taking returns in March 2023. You have to have it back in store in 48 hours or NO REFUND! It was a weekend after I purchased it and I did not contact them until the following Tuesday to discuss returning the broken fridge. THEY HAVE to know they are selling bad products. Why else would they say NO to a refund of a brand new appliance? LG has sent repair man out 2x. New compressor didn't fix it so he is now going to replace the motherboard and condenser because I requested a buyout from LG and they won't give me my money back until there have been two repairs on the same part.

My LG refrigerator quit working after 5 years. The compressor went out but was covered for longer. Contacted LG for a warranty repair, it took LG two weeks to locate an authorized facility. Both LG and I called this facility several times over a period of 3 weeks, but no appointment was ever made. LG told me they had No other authorized facilities in my area so they issued me a Refund check that was a fourth of what I paid for the refrigerator. I ended up contacting another one of LG's authorized repair facilities located an hour away on the other side of the state and had to add $500 along with the check LG sent me to get my refrigerator fixed.

I really enjoy writing favorable reviews. In this case, I cannot. We had a home fire, then switched all of our appliances to LG. The refrigerator is 3 years old and stopped working Saturday, May 6, 2023. We were told it was probably the compressor and under warranty, and we should contact a local appliance repair. We called Metropolitan on Monday, they came out on Wednesday, May 10 and confirmed it was the compressor. They said LG is known for bad compressors on their refrigerators.

Bought a very expensive LG refrigerator 18 mos. Ago. Three weeks ago, it just stopped making ice. Craft ice and ice machine in the door. After reviewing the owners manual and watching numerous lg videos on Youtube we were unable to fix the issue. I called lg customer service and was told the refrigerator stopped making ice because it needed a software update. There is nothing in the manual stating this might be the issue, nor did I receive any notification from lg that this was a mandatory update to keep the refrigerator running properly. One week later, craft ice is working but ice machine in door is not working. Again, nothing in the manual or lg website for troubleshooting this issue.

My story begins Feb 8th with the purchase of 3 identical refrigerators with top freezer offer, a factory installed filtered water dispenser and option ice maker. Our company has many apartments for rent in the downtown area and these refrigerators were selected base on 33” wide dimensions and convenience features. Refrigerators arrived on or about Feb 15th 2023 but the optional ice makers were backed ordered.. Ice makers arrive 1st April and installed as accordance to LG instructions. Instructions state it sometimes takes 24 to 48 hours to make ice. After 72 hours no ice. Go back to retail we purchased from to inform and they sent technicians to investigate. They were unable to resolve the issue. Next step LG sends their authorized technician and his conclusion was the the plug and play wire harness was defective and that no current was feeding the servo that supplied water to the ice maker.

I purchased an LG refrigerator about 7 years ago, one of the reasons besides the features was that it had a 10 year warranty on the compressor. So this past weekend, opened the refrigerator and it was warm, freezer was thawing out. I spent several hours on hold trying to get a hold of someone, and then my wife got a hold of someone the following day after being on hold for hours. They could barely speak English, and there was no one in the area that could work on it, and was told it would be cheaper for us to buy a new one than to pay someone to come from hours away to work on it. I talked to some local repair facilities and no one would do it because they said LG does not pay their warranty claims. I have medication that has to be refrigerated, so had to buy a new refrigerator. Not happy and my new refrigerator is not an LG.

Hours on the phone. No one will work on LG refrigerator. Will not buy another LG. Found someone to work on unit in 3 weeks. This really sucks. I will not buy another. I wish the company I bought the unit from told me you will have ** service.

First LG refrigerator 4 bad compressors. So then they replaced it with a new one that lasted three days, another bad compressor.. So they replaced it and it lasted a week before the compressor went bad. HOW CAN LG GET AWAY WITH SELLING JUNK LIKE THAT????

I purchased a LG refrigerator and within 2 years they had to replace the compressor. After replacement I constantly had issues with refrigerator quit working and food loss. They finally agreed to refund 1/2 of my purchase price to replace. I sent all information they requested for refund several times. It has been 8 months and still no refund. Every time I call about it they assure me someone will contact me within 48 hours. I never get contacted. I am out over $6K between two refrigerators. My promised refund was only $1456.64. I should not have to beg for what they agreed to. SB Kentucky

I just bought the LG refrigerator (Model# LTCS20020). I was so disappointed that there is only one light in the front of the refrigerator. Most of the refrigerator is dark. It is a very poor design. I have never had a dark refrigerator. I bought it at Lowe's. I can't return it because the 48 hour window passed 6 1/2 hours ago. Otherwise I really like the product. I called the LG company and they confirmed that there is only the one light in this model.

36" French Door just 24 months old, freezer and Ice maker not working and fridge not as cold. I am 20 minutes from major in Nova Scotia and they told me I would have to literally send my fridge to repair shop 5 hours away. I called repair shop and they do not accept fridges. No one wants to touch these fridges. VERY common for this fridge to break down in 2 years. DO NOT BUY. Warranty useless when no one touches these fridges!

I received the rebate from LG appliances and that resolved my issue.

On Nov 2018 purchased refrigerator LG model LMXS28626S. Placed on use Jan 2019. On 2021 it stop cooling. LG customer service sent tech. Replaced condenser. Stop working again Jan 2023. Changed condenser and evaporator. Work few days. Stop working again Feb 2023 then unit was condemned for internal leak.

LG is a worldwide brand with great products, but unfortunately, the French-door refrigerator has a BASIG SHAMEFUL PROBLEM. The water filter needs a technician to be replaced. This is the second filter replacement since we bought this unit, and it is the second time that we had to call an LG technician to do something that was supposed to be so simple, changing a water filter, and worse, we have to pay the technician to do it, pay for a problem that is not ours. I’ve spoken to other LG French-door refrigerator and they have the same problem.

Compressor went out on our fridge, had to throw everything away. I’ve called several time and they kept telling me they couldn’t find a tech to come out. I decided to go thru BBB and now have to wait a month to get a tech to look at problem when we did that already. Don’t bother going thru customer service as it’s hopeless. Will never buy a LG product again. What a joke!

I have a refrigerator that was 5 months old. I contacted LG to replace the ice maker and at first there was pretty good communications. They were unable to find an authorized warranty provider in my area, and eventually offered to pay me out and I would have to scrap the unit. This sounded absurd to me, so I offered to locate, and pay a repair provider. The LG Presidential liaison I had been communicating with agreed to this and offered to reimburse me after I paid for the repairs. Once the repairs were made the communication stopped, and I have not been able to get an answer from them at all.

I bought an LG fridge through P.C. Richard's a few months ago. The water and ice coming from this fridge is the worst. The water is UNDRINKABLE. The ice CANNOT be used in your drinks. The awful taste gets in your drinks. I have never had this experience with other refrigerators before. Samsung and Frigidaire is good. I've changed the filter on the LG fridge to see if that was the problem, and it still had the same awful taste. LG refuses to take back their fridge saying it's my water line that's the problem. NO IT'S NOT! Again, I didn't have this problem with Samsung or Frigidaire. It's LG's awful product! Don't by LG refrigerators customers. It's possible that this water can do something to your health. I refuse to use their ice or water. Unfortunately, I've resorted to bottled water. Even my children noticed a bad taste from the water and ice... I'm getting rid of this fridge no matter what!

During the first year of purchase LG LMXS27626S/01, the refrigerator stopped keeping food cold. Compressor was replaced and food was cold. Ice maker does not produce enough ice and is replaced. Now, the refrigerator will not keep normal refrigerator temperature set at 37 with a thermometer place inside refrigerator. It shows 30-32 degrees which food is partial frozen. I feel, the wrong compressor was installed where new problems surfaced after replacement of compressor. I would not recommend LG refrigerator to anyone. This refrigerator should have been recalled due to compressor issues and not adequate keeping normal refrigerator temperatures.

Bought a LG refrigerator from Lowe’s. 3 months after the warranty expired the compressor and evaporator go bad. No LG service in our area. Small local service company came out and wanted $2k to repair and had to order the parts.

Both refrigerator stopped cooling on 12/24/2022. Smart Diagnostics analysis indicated (inverter linear) compressor failed. After multiple calls to LG Customer Service and escalation to Presidential Liaison, LG is unable to locate a service provider to repair a refrigerator that is still under parts and labor warranty. I would not recommend a refrigerator with a inverter linear compressor to anyone.

After only 9 months of use we cut our losses and got rid of our new LG refrigerator (model # LMWC23626S). The reasons are twofold: poor product performance and even worse aftermarket service. Due to pandemic supply issues the appliance was ordered in November 2020 and delivered late January 2021. This was a proactive approach for a home we were building. The refrigerator was securely stored in its shipping box till its installation in March 2022 (home construction was delayed due to the pandemic). Within a month the fridge stopped working, registering a “FF” (freezer fan) error code. Rebooting the appliance only led to a repeat of the same error code.

My refrigerator is less than 5 years old and 8 months ago, my refrigerator and freezer both failed. The LG certified technician said the compressor, evaporator, and filter/drier needed to be replaced. He told me that there had been a Chinese made compressor that was widespread failing in many of their refrigerators. The repair was done on March 16, 2022. LG refused to cover my food losses, saying the 5 days my refrigerator was down shouldn't have resulted in lost food. On November 27, 2022 both freezer and and refrigerator have failed again, and the soonest the repair service call could be scheduled was for tomorrow November 30th. I never had a refrigerator stop working ever and I'm currently in my 60s... LG was represented as a reliable brand, and I hope we can all get the word out on what is happening.

Warning - Do not buy any LG products. They do not care about their customers or whether their product functions the way that they advertise. They give you the run around and do nothing but run you in circles hoping you will get frustrated and go away. Our brand new refrigerator came with a factory defect and trying to get LG to repair or replace it has been a frustrating and time consuming effort. Their solution - give me a refund, take my refrigerator and the be without a refrigerator for 3-6 weeks while we wait for another refrigerator to be delivered. REALLY? Be without a refrigerator for weeks is their solution? Bottom line - they got our money and they do not care whether we have a product that is 100% functional. So after 6 weeks and counting, we have a brand new refrigerator that will not dispense water and an door alarm that goes off when the doors are securely closed.

I bought a LG refrigerator 4 years ago from PC Richards in Enfield, CT and I have had to throw out so much food away as the condenser dies every two years. We are now waiting for a condenser to arrive and we can’t get it installed until Nov 18! The first condenser we had to wait for 3 weeks and then an appointment for a tech to come out. Fortunately we bought an extended warranty for it but I have had to throw out hundreds of dollars of frozen and refrigerated food which there is no compensation for on LG's end. As my warranty is ending the next time it dies I am throwing out this worthless refrigerator out and will not ever buy another lg appliance. Buyer beware the refrigerator is a piece of crap for a lot of money. Thank goodness for my Sears refrigerator I have had for 15 years in my basement without a day of trouble.

LG refrigerator, 4 years old, compressor died. I read reviews, warranty claims, and decided to purchase a new, different, fridge. Not worth the pain and hassle. I do not and will not recommend LG products across the board.

I purchased the LG side by side refrigerator in May 2019. In July 2022 the freezer and ice maker Stopped working. I called LG and didn’t get a response so I called another repair service. The compressor was not working. LG was aware there was a compressor problem with their refrigerators manufactured in 2018 but they refused to reimburse the $880.00 it cost to get the refrigerator repaired because I didn’t use an LG repair person.

I bought a new LG Elite refrigerator when we bought a house. It lasted exactly 4 years before it started not cooling effectively. I called local places to see if they could repair it and they all said the same thing. LG refrigerators are disposable. They last 4 or 5 years and then the plastic parts they use instead of metal parts start to fail. They wouldn't even try to repair them because the basic components are so poor. DO NOT BUY AN LG REFRIGERATOR!!!!

Like so many others, the compressor on my refrigerator stopped working at 4 years, while still under warranty. Upon contacting LG, I was told no technicians were available and to give 5 business days to allow LG to look for a repair person and to get the first diagnostic appointment scheduled. Who knows how long to get diagnosis, part ordered, replaced, but after a quick web search it looked like several months seemed to be quite possible. I decided I couldn’t wait. So, I paid over $1600 in repairs (and threw out $500 in food). I have tried to get reimbursement from LG, but they are saying I had to go through them to get warranty work completed.

2015 fridge stopped cooling and found 10 year parts warranty still applicable, YAY. However no labor is covered. This is an inline compressor - not something one fixes themselves and the labor cost is 1/3 the cost of new fridge. I called LG and asked for anyone who could offer a rebate, discount or other compensatory incentive to alleviate the painful labor cost. NOTHING not a coupon, discount, nothing. I had already purchased a new LG fridge and out of desperation, I took what was in stock (so many places make you order and do not have stock).

We have an LG refrigerator. It's 5 years old. On one of the handles there is a a small rectangular trim piece on the surface of a button. It measures 3/4' X 1-3/8". It's plastic but the surface looks like chrome. It's held on by 2 very small plastic hooks that are moulded into the back of the trim piece. One of the tiny hooks broke off and the piece now won't stay on. A new one should cost no more that a couple of dollars. But to get that tiny piece one has to buy the entire door handle for $116 plus shipping! I will never buy another LG product!

I purchased an LG French Door Refrigerator from Lowe's in March 2015. I have had to replace the compressor twice and it is not cooling now. Probably a 3rd compressor. We had to replace some icemaker pars also. We are very displeased with this refrigerator.

Junk Junk Junk. Do NOT BUY LG. DO NOT BUY LG. I HAVE A LG Refrigerator that is still under warranty and They will not fix it. They just keep giving me the runaround even after the service center came and checked it out and said it is under the compressor warranty. But LG will not authorize the repair. I have spent hours and hours on the phone with them. JUNK. Warning. Junk.

We bought our LG refrigerator with linear compressor on September 5, 2017 and bought a 5 year protection plan from Home depot. The fridge is no longer cooling as of September 13, 2022. I called LG and they referred me to home depot and home depot says there's nothing they can do since my warranty has expired. Do any of you out there have a similar issue with LG compressors going bad after only 5 years? I have an old Maytag refrigerator that I am using as a spare in the back yard that is almost 17 years old. I will never buy an LG/Samsung appliances again. Or from home depot for that matter.

I JUST NOW RECEIVED A TEXT INFORMING ME THAT SOMEONE IS COMING TO DO A REPAIR, NO HEADS UP, NO CALL TO MAKE SURE I'D BE HERE FOR THE APPOINTMENT. They made they have their own agenda with ZERO consideration for the customer. THIS COMPANY SUCKS AND if I could I'd give them a minus 5 if that were available. I set an appointment online in August and after not hearing anything from them called, contacted the president (that was useless) because after a month those arrogant people cancelled my appointment since they screwed up and said they don't have it... Funny thing I have a copy of the original request printed up on paper... They are the most unethical people I've ever dealt with. SAMSUNG IS A MUCH BETTER PRODUCT AND COMPANY!

Writing this review to reinforce what is already known about these refrigerators, they stop freezing. Bought in 2011, it stopped really freezing goods not too long after we bought it. Completely stopped freezing in the 9th year, paid labor to put in warranty-supported compressor, two years later it is not working. I think 10 years is not long for a refrigerator, it saddens me to think of adding this one to our collective junk heap and having to find another. My previous fridge lasted 20 years. Nay.

I bought a refrigerator from LG in 2019 and it's still under warranty and in 2022 it has stopped working. So I have called their warranty department for service repair. They have given me the run around for 2 weeks, then they finally find a repair so they say and they never show up nor does the phone number work they gave me. So now I have to wait another 3-5 days for them to find another service person to repair the refrigerator. It's going on 2 weeks I have 4 kids to feed and they are not doing anything about their so called high priced, high value of a refrigerator. Customer service is poor. Every time I call it's like calling the very first day it broke and starting a new work order. They only refund up to $250 worth of food loss, which for a house of 5 is not enough. I'm very upset and will never buy an LG anything in my life again. Oh and still waiting for the refrigerator repair man to show up.

I have one of the refrigerators with the know compressor issue, purchased less than 5 years ago. It went out at least 2 weeks ago (I wasn't home). I called LG for service 2 weeks ago. 1 week went by and I hadn't heard back so I called again. At first I was told that a repair person was scheduled to come out that day, I was confused because no one had contacted me to schedule. I was then told that was a mistake, they'd sent the request to the field service dept and it had been sent back to LG due to no technicians available.

I bought an LG refrigerator new from Lowe's in January 2020. 2.5 years later in July 2022 the compressor failed and we lost all contents of our freezer and refrigerator. We contacted LG, along with several repair techs and it was confirmed that our compressor had failed. We could not find anyone willing to fix it and LG refused to help get us a repair tech and refused to honor their 5 year parts and labor warranty on the compressor. We had no choice but to buy a new unit. I could not believe this treatment from such a large and well-known corporation so I googled this issue to see if anyone else encountered this. WOW now I know what horrible ethics this company has and how little they care for their consumers!

TL;DR: LG is in several class action law suits over the same issue. Reviews posted with 5 star reviews are misleading and paint a rosy picture of the first 6-12 months. The compressors give out and it is a ** to get someone to repair a LG refrigerator. After two years, I came home to a puddle on the bottom of my LG fridge. I called a handyman who immediately pointed me to LG since it was a fairly new fridge to have compressor issues.

Purchased a refrigerator January 2022. Attempted to change the water filter August 23, 2022 with the correct model filter but filter would not install. Upon researching appears to be a design flaw which LG denies although there is extensive discussion on the internet regarding the problem. LG offered to send out a tech but the only two appointments the rest of 2022 were on September 7th and 8th in the morning both of which conflicted with medical appointments for my blind husband. I repeat, no other appointments the rest of the year!

I have a 2 year old LG refrigerator that has not worked for 2 months. Their warranty repair is completely useless. They don't answer their phone of return messages. LG customer service is completely unhelpful. They just say "Contact your service provider". Don't buy LG!

Called LG about a less than 5 year old fridge bought at Home Depot. Was calling for my father in law who has Alzheimer's. LG gave me 3 different repair companies to call, saying parts and labor were covered, go get it fixed. NONE of the repair companies provided could or would fix it. Called back LG...They said I could find a repair person on my own and they would pay for parts and labor. The only one I found to come said, he wouldn't wait on LG for payment, I needed to pay him and then seek reimbursement from LG. LG sent parts to him, after several days, parts came and we scheduled repair. Paid 1300, tried to submit to LG...then for the FIRST time in the 2-3 week process they tell me the max for labor is 500. If they told me that I would have never repaired it....

Trying to have refrigerator repairs done under warranty has been an exercise in frustration and has been an utter waste of time. Repair technicians and customer service personnel did not communicate with me appropriately regarding their ability to honor the scheduled repair time. In addition, the repair appointment was scheduled before the required parts were even available. The repair technician didn't show up when he was supposed to and no one contacted me about his inability to make the appointment. He was supposed to call back before the end of the day, and I received no call.

We purchased a condo with all new LG appliances (refrigerator, gas oven/stove, dishwasher and microwave). The appliances are now 3.5 years old. We have had to replace the microwave and now the refrigerator. LG won't back the 5 year warranty on the refrigerator because we weren't the original buyer. We have all the original paperwork but it doesn't matter. A convenient way for LG to get out of the warranty coverage. We have also had major repairs to the dishwasher. I will never buy any LG product again.

Bought this fridge due to consumer reports highest rating. I really wish I did some research beyond that! LG has a long history of Compressors going out. So much so that they extend their warranty to 5 years. Fine. Mine goes out in 3 years. Fine. Here’s the kicker. The worst customer service ever. Additionally they only have one company to do the repairs in the entire Denver Metro Area. Fine. Company has now completely blown us off for two days. No shows for their service. I read that company’s reviews. I’m not the only one. It’s a thing with them to just not show up. Long story short. Please! Stay clear of LG Refrigerators. I really wish I had.

With the help of the BBB, LG sent a service company to repair my refrigerator on July 27. A new compressor was installed and the fridge is now working. LG honored their warranty and the repair was made at no cost to me. I only hope the new compressor will last longer and that LG's customer service's telephone responses improve.

We bought top of the line appliances from LG in 2018. From day 1 we've had problems. This review is about the refrigerator issue that has been going on. The compressor (10 year) went out 2 weeks ago. Customer service is of no help as they shuffled my repair appointment twice. Now I'm not even on the service eschedule. I spent 7 hours on the phone with them trying to get a resolution. This billion dollar company kept shuffling me around in circles.

This is my opinion and experience: Craft Ice Maker never worked. Many other problems. It has been 2 months of dealing with LG for hours. I have received nothing as required in the warranty. Always email telling me to call a number somewhere out of the USA and waste hours to hear how I will get a call back from a supervisor. Waited a week. Never heard from anyone.

I bought a refrigerator from Lg 2 years ago, its compressor become faulty, we complained about this on their customer care service, they told us that the complaint will be resolved within 6 days but it's been 12 days.. There is no update on our complaint, and they are saying that this issue will take approximately 3-4 more weeks. They are telling us not to call them.. They are treating us badly.. I recommend everyone to not buy products from LG company.

August 21, 2021 our son bought ($1,750), a LG door-in-door refrigerator, for us, in Home Depot. A few months, in March 2022, the refrigerator stop cooling. We contacted the LG service and a one weak later technician come and change a compressor. Three month later, in June 2022, the refrigerator made quiet noise, for a few days, and then we noticed that cooling in the freezer is very weak.

Looks like the problem was with the A&E Factory service! They rescheduled my Saturday appt to Monday & didn’t show up to that either!!! They claimed I canceled the appt & gave me the same nonsense story that LG hasn’t approved the warranty for compressor!

I called LG & told them I need a resolution & asked to talk to a supervisor. They promised to resolve the matter by Wednesday & they did send a repairman from Dave’s appliance repairs. This time he replaced the compressor & said if any issues within 30 days, they will came back to resolve it.

So the whole problem was from a crooked repair company called a&e factory service. Still disappointed with my lg fridge barely working six years, but glad the warranty worked & hope I thus time it works a bit longer.

LG LFXS29626S/1 Worked great for a while, replaced filters on time, then stopped getting cold at 5.5 years. Compressor and condenser fans are working, inside fans work, self test says good. Site suggested turn off for 5-10 minutes and no change. Tried 5 days, no change. Youtube suggested change compressor starter relay so did that and still doesn't work. Oh wait, there was a Class Action suit but apparently weren't told by LG so we missed the 30 Sep 2021 cut off.

I bought a brand new french door refrigerator from LG in early March 2022 and was required to "install" and put on the door handles myself. The french door handles attached well, but the freezer drawer/door handle will not attach because of the very specific and delicate inset screws that do not stay in place. I have called LG support more than 10 times now, each time receiving a new case number and they still have not sent a new part or a repair person to fix the defective handle. I am told the same "we'll help you this time" story and "it's being shipped right now" story, but it has been three months now!! It is out of the return window, but they will not honor the guarantee. So I have this very expensive fridge with a freezer drawer/door that is very difficult to open. Customer Service gives me the same lies each time.

Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.

Took advantage [at least we thought we were] of a 4th of July sale at a local Home Depot when the fridge we had, was hanging on by a thread. Narrowed it down to a Home Depot exclusive LG Model with the bottom freezer option. Wasn't a great deal at the time, but just needed one, on stock and delivered quickly. It became an even less of a deal about a 10 months in and it started making some awful noises randomly and the vegetable bin frame work, which is entirely plastic with recessed glass panels, cracked without any level of impact or stress, just the cold seemed to affect the cheap plastic.

Fridge (French door double drawer freezer under) was delivered on 12/23/21. In March 2022 we came home to a mess of water all over the floor, water inside the fridge and under the fridge, we had to shut the water off to the fridge to prevent any further damage to our home, LG was called and they sent a technician out to arrive within a 4 hour window (he was 2 hrs past the 4 hour window). A whole day was lost waiting. The technician took a panel off the right door, pushed a hose back in and called it fixed, I asked him, "Is this going to happen again? Does it need any parts replaced?" He assured me it was fixed and the same problem would not happen again. Jump forward almost 45 days and the same issue, again LG was called. The customer service person really didn’t care. LG needs to replace this fridge. It has done enough damage to our home and we don’t trust the repair technician. Why do we not make anything in America? Tired of this.

I have had this refrigerator for almost exactly one year, and I've had to get it serviced twice already. This refrigerator came with the house I purchased, so I cannot speak to the buying process or why the previous homeowner purchased it, but it has been nothing but a problem since I assumed ownership. It makes an incredibly loud, very annoying whirring sound periodically, which I have come to learn is ice buildup on the cooling motor. In the first six months of owning it, I had a service technician come out and "manually defrost" the freezer. Then, a couple of weeks ago, the noise started again. I called LG and they again sent someone out. The customer support rep said it was covered under warranty, but when the service tech came out, they said it was not covered and they charged me $400.

Product was okay and was working fine. But when the PCB got damaged, reported to the service team and the way they responded was horrible. After filing the case always I called them for the updates and they never called me back. Made a feeling that after sale support is not their business. No one in the support team was ready to take any decision and always asked me to contact different focal points. Even though the product was good am utterly disappointed about their service support. Not recommended to anybody unless use & throw concept.

We have had problems with our refrigerator since we got it. Water dispenser and ice maker doesn’t work properly and LG technician could never get this repaired. Then the second problem was a loud noise which was repaired by a technician who replaced a cable. Now, the worst problem, the compressor is broken. We have been without the refrigerator for two weeks now without hearing anything from LG despite the several calls I have made. The customer service is so poor, one time I called and I could hear a baby crying, another time the representative was yawning on the phone, she was almost sleeping. This is absolutely unacceptable! I still don’t have my refrigerator working and LG customer service doesn’t care. I will never buy any other LG Product and I will strongly alert all my friends on Instagram and Facebook about the poor quality of LG Products as well the customer service

Contacted LG about a missing light bulb when my new refrigerator was delivered 3/2/22. That was a month ago. Still haven't had a response and the repair is still pending. Unable to speak to a person, only automated responses. This is an easy fix. It's new so the light bulb should still be available.

I have always been a big fan of LG products which I thought represented quality and craftsmanship. We bought an LG Refrigerator, microwave, stove and dishwasher back in 2019 from ABT in Glenview Illinois. The refrigerator stopped working after 1 year due to a defective motherboard that prompted ABT to replace the entire unit. Last Saturday April 9th the refrigerator started leaking and the temperature went up quickly causing the loss of all food in the fridge and freezer. We were unable to fix the issue so we called LG directly because we were so disgusted. They referred us to a service company called A&E who booked our service for the earliest possible date of Thursday April 14th.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again it's again and again.

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. It's now 4 months after the "fix" and the problem is back! It's now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I can't believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

My husband and I bought a LG refrigerator from Home Depot. It was an LG refrigerator. We had problems with the ice maker not long after we bought it. We contacted LG about it and they sent a repair man then it developed more issue. We have contacted them and they said they would refund our money. Now they won't even answer our emails or calls, now don't buy an LG product.

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

I have been a follower of Consumers Reports for many years. When my 11 yr. old Electrolux started making noises I figured it was time to look for a new refrigerator. I was very happy with the French Dr. Electrolux so I chose to look for similar replacement. I went to Consumer Reports and found that it rated the LG LFXS28S96S/04 as the best French Door available.

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it’s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from "Provider" (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and that's all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they can't find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG can't find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

$2,000 French Door Refrigerator lasted two years, seven months. Cannot be repaired per a local repair man I paid. LG Corp has been useless to deal with. I'm going to rope Sears into this as well since I bought this POS there. They won't help either. If you are buying a fridge do your homework and buy the extended warranty. Stay away from LG and Sears if you're smart.

We bought our LG Refrigerator on May 2018 from Jetson in Stuart, FL and it stop cooling on December 30th 2021. An LG technician came in and told me he had bad news for me, he could not work in the unit due to Sulfur Contamination and his company advised him not to fix the unit. When I asked him, what could cause such contamination, he said it is because the "Chinese Drywalls". Our refrigerator Model #LSXS26366D is in the list of defective linear compressors in the LG Class Action Lawsuit. Our previous refrigerator was plugged in the same area for 13 years and never had a problem. We moved the old refrigerator to the garage, and it is still working under heat and humidity in a Florida garage. Our Air condition company certified that all our lines are clean with no contamination. All the appliances in our house are working properly, including our LG Washer and Dryer.

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – "You must have left your refrigerator open-" to – "Maybe YOU spilled something down into the ducts causing the compressor to die" – to – "The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon!" STILL, they don’t return calls and just continue to send technicians every 7 days.

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

I purchased this refrigerator 5 years and 6 months ago and it stopped cooling after 2 years of purchase. According to the technician, both the compressor and the evaporator need to be replaced due to the quality issue. It took over 10 days to get it fixed and I had to throw all my food in the refrigerator. It caused a lot of trouble during that period.

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and "repaired" it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and "repaired" it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They don't care about you once they have sold you their product.

I’m really shocked at the lack of customer service that I have received from LG. I placed my order a month ago and I have made 4 calls to LG plus 3 calls to XPO and it’s obvious that no one cares whether I receive my order or not. When a customer places an order why is it my responsibility to ensure I get my order? It should be your responsibility to ensure the customer gets their order once you accept payment. I own an LG refrigerator, LG over the stove microwave, LG range and LG television. I was planning purchasing an LG dishwasher but I’m probably going to switch brands at this point.

We bought this LG fridge in 2015. By 2019, the compressor had to be replaced as we got the “FF” error. Apparently this means “Freezer Fan” but LG never replaced the fan. Now in 2021, I fought in vain for LG to pay for the freezer fan failure which happened again. They should have changed the fan in 2019 itself when the unit was under warranty. Having paid for the freezer fan mused and losing all my food, now the compressor has failed again. The executive department of LG - no one is even answering the phone. Voice of the customer/ office of the President is a joke. They don’t care about customer sentiment and bulldoze you. I complained to Texas Attorney General earlier in 2021 During the freezer fan fiasco. Then LG offered to pay $275 which I denied as it didn’t cover the cost of repairing the fan. Now the compressor from 2019 is broke again. No one to talk to at LG! Pathetic.

I purchased an LG refrigerator with a pull-out freezer in 2016. I have purchased a lot of LG products and been fairly satisfied until now. At the beginning of the Global Pandemic the compressor on the fridge broke. I waited several weeks for someone to repair it. I had just done a fairly extensive grocery shop because we were headed into lockdown. I lost a lot of food and it was impossible to even purchase a small bar fridge or freezer - everything was out of stock. LG's customer service was horrible.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowe's Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowe's or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowe's stores!

Soooo got back from deployment and this $2500 paperweight had tripped the circuit breaker! That issue started within about 2 years after purchase. It's now been 3 years. They put in a new compressor which obviously solved nothing and refuse to repair the issue. If a fridge can't run by simply plugging it in, it's useless! So, I came home to the stinkiest refrigerator I've ever encountered! They also have a settlement for which my model number is included, but keep responding to me that it isn't. You wouldn't have came and installed a brand new compressor if that were the case!

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.

NOT SATISFIED! After 6 years of use the linear compressor failed. We were 1 year late in taking advantage of the Class Action against LG for their faulty compressors. While our compressor itself is covered for 10 years it is still going to cost us $800 to get the new compressor installed. What happen to QUALITY!!!

I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135

I gave a one star review when my ice maker broke and I failed to realize it wasn't user error within the warranty period. LG immediately reached out and much to my surprise, a repairman fixed it today for free. So I must eat my words and I've learned I should probably call them first. I have to say, all my other LG appliances and electronics have outlasted average lifespan.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told "when repairs are made the $80 would be subtracted from the repair cost" except the repair cost was more than a new appliance. STAY AWAY.

The icebox keeps things on every shelf good and cold. We enjoy all the room separate compartments. Ice maker could make bigger ice. Lol. Butter and cheese stays along with milk. Stays forever. Vegetable crispets are a dream

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

Their products are junk. Getting anyone to service them is impossible. Takes too long to get parts from Korea. I will never buy LG products again. American made products for me from now on. My experience was with a refrigerator.

I like the way the ice maker is in the door and picks up no taste or odor and a two drawer freezer. It has a lot of storage in the drawers. Ice and water dispenser takes tall stainless cups. Tells you when filters need changing.

French door, bottom freezer. Freezer space very good & easy to use with drawer providing better access. Door for milk and other items reduces times opening refrigerator. Would prefer two larger veggie drawers instead of three. Has larger meat drawer at bottom which allows for many shaped items. Just check local area for repair centers just in case something may need to be repaired for any brand appliance purchased.

Have had the fridge about 15 years. During that time it required 3 repairs. Last issue was fridge compartment freezing. Technician was unable to identify or fix the source of the problem. Some plastic parts like vegetable drawers were flimsy and broke easily. Otherwise it was a stylish and good, quiet unit.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

Day one of new refrigerator, frost is accumulating on the top of the bottom freezer and the bottom of the top freezer. Waited 4 months to report this thinking it would fix itself.... I will keep you informed, repair man said has ordered a new seal the the freezer.

I bought a 4 door LG refrigerator. It's a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.

I had a high regard for LG prior to this experience. Indeed, we have many LG items in our home. Now, our refrigerator has failed with a known fault and is not yet being fixed. We had a service appointment today which they cancelled. Rescheduled for 3 weeks later. That will be a month with no refrigerator. We bought what we thought was a high end refrigerator and it has worked great for a short time, but then just quit cooling. LG has been less than exemplary on fixing it. This is a very bad move, company wise. I now have a totally negative impression of LG and any of their products. I will NEVER buy another LG product. I just don't trust them anymore. We have to wait a full month without a refrigerator to find out if our refrigerator will even be fixed. Last LG item of any kind I will ever buy.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed.

My age 97 mother’s compressor died on Christmas Eve-she lost all her holiday foods. It’s been 9 months of calls to Presidential LG & promises with No Food Loss Compensation on 4 yr. old unit. Theft

After an extremely difficult process of escalations and multiple hours on hold, multiple departments, LG did decide to repair my fridge and it's operating as it should for a couple of days now, fingers crossed. I am upping my rating from 2 to 4 stars and hope this new compressor lasts a few years. The next statement is all hypothetical - If this compressor breaks again in a few years, my faith in LG refrigerators will forever be lost as these are supposed to be new and updated compressors.

I purchased a refrigerator 6 years ago, but in the last 3 years we have had the compressor go out and LG tech has had to replace it. Since June 2021 I've had 4 tech come out and my unit still does not cool to the temperature it's suppose to be. I've only had 2 good customer service experience. I have noted the agent and time that Iven call. No one has no clue what they are doing or review any notes that I requested to be added to my account. I've asked 4 times to speak to a Supervisor and I'm still waiting for a call. After 3 months, they determined I could get a refund for a % of the cost (which I'm fine with) or repair it again and going forward my warranty would be up and the repairs would be my responsibility. Meanwhile all the techs said this is going to go out again because they had issues with this model.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? "No fix. Problems with compressor and we don't even have the parts to fix it". The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

Bought a new LG Refrigerator about 2yrs ago and since June have had nothing but problems..First the compressor went and I lost $500 in food plus paid for labour to replace ($400). Now it is not working again (3 mos later) and it is out again ($350. in food lost)..Worst purchase ever!!!!

I have owned an LG refrigerator for five years, and have now had 3 times where it stopped sufficiently cooling due to a well known issue with the compressor and other internal components. There is even a class action lawsuit that covers numerous models. Part of the class-action lawsuit requires them to extend the warranty up to 5 years. Since I am now about 7 months past that 5 years warranty, LG will cover the parts to repair, but not the labor. Since the repair is quite involved, it is expensive and therefore not worth it, especially since this would have been the THIRD time to replace the compressor and other parts, and there is no guarantee it would be a durable repair.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.