LG Refrigerators Reviews

If I could, I will give zero stars for product and service. This has been the worst experience with a new product i.e. refrigerator. I bought the refrigerator at Home Depot exactly 18 months ago. A couple of weeks ago I found my kitchen floor next to the refrigerator full of water, I looked around and notice that the water was leaking from the door ice maker, when I opened the door, I noticed an error message displayed lE and to call LG tech support. When I called, I was asked to provide a credit information for a charge of $450 since the one-year warranty has expired, since I wanted it fixed, I did.

Avoid LG Products! Here's Why: I’m sharing my experience to save others from the nightmare we’ve endured. Over three months ago, while my wife and I were out of town, our LG refrigerator broke down, causing us to lose all our food. When we returned, we contacted LG and discovered that part of our 5-year-old unit was still under warranty. LG scheduled an appointment with one of their authorized service companies, A-Fix Service. Over a span of 1.5 months, A-Fix canceled on us twice and sent out three different technicians, none of whom could fix the fridge. Frustrated, I filed a complaint with the Better Business Bureau (BBB) in New Jersey, where LG USA is headquartered.

We purchased LG French door 5 years ago and have loved it until 5.2 months later it all of sudden stopped cooling, both top and the freezer section. After spending numerous hours with LG customer service, we come to find out no one can service and replace the compressor in our area. Some repair companies refuse to work with LG and some are not certified. So far LG is not sending us (consumers) the compressor without a certified technician available. So we are pretty much stuck with huge appliance that doesn't work properly. 1 repair company from 2 hours away said even if they come out and they send the compressor, the warranty doesn't cover the other parts and labor and they usually run $1500 to 2100. Do not buy LG, after asking customer service a buy-out option they are not fixing our French door light up fancy fridge with water dispenser and all because no one can service!

Our LG refrigerator's compressor stopped working in December 2024. Bought it in April 2021. We called up LG customer service, spoke to Leo and received excellent assistance in getting our compressor fixed. He sent us a text requiring a receipt and a picture of the refrigerator label, told us how to obtain the receipt (we bought it from Home Depot) and informed us that someone was going to contact us. Later on the same day, an authorized appliance repair company, Total Appliance Solutions contacted us to set up an appointment for the next day.

Control panel malfunctioning. Can't change functions. Can't get water. Rings incessantly at times. Called LG tech support because it is within 1 year manufacturer warranty. Requested service. 3rd party tech cancelled the service and nobody told me. I called back LG customer support and found out it was cancelled. They rescheduled for 2 weeks later. Took the day off. Nobody showed up in the 4 hour window. Called LG and was informed that it was rescheduled for a week later without any notification. Now it has been escalated to their presidential liaison who they promised would call me. Zero confidence. I wish I had called a professional appliance repair company and paid out of pocket!

Purchased a LRFCS29DS in August of 2023. All was well until I was wiping front today and a finish started to peel off (not the plastic protection when new). This is a print free refrigerator and I think that finish is what is peeling. Can't be sure of that, as all the customer service rep could say was, "Over one year old to expensive to fix, you will have to live with it or purchase an extremely expensive new door.". How can these places not back their products - they charge plenty they should stand behind them. Beware if you are looking to buy an LG refrigerator..

LG customer service is beyond terrible to put it nicely. I had an issue with a refrigerator (one that MANY others have had) and it took them forever to fix the problem. Then, they as a company didn’t even reimburse for the life saving medication and food loss I experienced. I will NEVER buy from this company again.

I purchased a French Door Refrigerator and had it installed by my contractor in new construction. I noticed that the bottom of the door handle was not secured to the door. When I investigated it was because the set-screw hole was not fully tapped - so when the set-screw was fully tightened, it did not extend into the space to secure the door. After spending far too much time with LG chat to resolve the situation - their solution was to send new screws. Really? They did every thing they could to make it a burden to get a resolution - and would not acknowledge that they shipped a defective part and that I should have paid for "professional" installation to secure a set-screw. Really? I am trying to escalate to get an acceptable resolution - which should not be needed since the (defect) problem is so obvious - but LG is making it very difficult. I will not buy an LG product again!

Bought fridge in November 2018. February 2022 compressor was replaced. Labor $108.00, food lost $250.00/$300.00. November 2024 evaporator leaked. LABOR COST $438.00. Lost Food $300.00/$350.00. WOULD NEVER CONSIDER A LG APPLIANCE AGAIN!

LG fridge with their inverter linear compressor, LG-Literal Garbage! Didn't even last 9 years with a 10 year warranty. But LG told me the compressor part number for the model fridge is out of stock/Discontinued. They said a substitute was available in 7-10 business days. When asked what the warranty on that suitable compressor was, I was assuming it would have a 10 year just like the original. Nope! The warranty stays with the original even if replaced. So had I replaced the compressor with the substitute, it would only have 2 years left on the warranty. WTH? So much for their 10 year warranty on sealed system parts.

Compressor on the refrigerator went out. It was still under warranty, or so I thought. LG assured me they would reimburse the $641 I paid for a new compressor. I also paid $750 in labor. They said multiple times that I would get the cost of the compressor back. They sent a check for $209 and said they have metrics and policies. I was never told of any metrics or policies and was repeatedly told they would send the full amount. They lied. I have been an LG buyer since they sold cell phones. but will never be an LG buyer again. Run away from LG products. The warranties are worthless and the company doesn't follow through on their promises.

Do not buy an LG refrigerator!!!! They are nice to look at and have many modern features but that is misleading!!! You will definitely be wasting your money and the customer service is awful!!!! Warning.. Don't waste your money!!!! My LG fridge went out 2 times within 6 months causing me great agony!!! I can't even prepare a holiday meal because I have no refrigerator and it appears to be no repair person in sight to repair it. They are having a problem getting repairmen to work on their cheap made mess after spending over $2,000 for it!!!

My husband and I bought our LG counter-depth French door fridge in 2016. In 2019 we had to have the compressor replaced. It was an easy process, and we were back in business in no time. In July 2023 we came home from vacation, and the compressor was out again. After SEVERAL phone calls to LG, we still don’t have a working fridge. It is December 2024. They don’t have anyone who services our area and won’t help at all. I asked to have a compressor sent, as ours was still under warranty, but no one returned my call as promised. We loved our fridge, but LG’s customer service and backing of their product is beyond terrible.

Horrible company that does not back up their defective products. We purchased a brand new LG refrigerator at the end of August 2024. We had the unit installed and within a month the water lines leaked from the refrigerators internal water lines. The hardwood floor in our kitchen were waterlogged and warped after the leak.

Well I bought my appliances at Lowe's and after my installation immediately the ice maker and water kept leaking!!!! I called LG Repair. They charged me 160 for service call. Charged me 700 for new parts for it to leak 24 hours later. I kept calling LG Repair. They sent someone again only to be told it's fine. 2 days later water and leaking destroying my cabinets. The truth is I heard a rumor that they are defective and a class action suit was out there which they failed to ever mention. Shame on LG for not being honest. If I could afford to put it on the curb I would. I bought washer dryer too. I hate your products. Don't ever buy LG. They are dishonest.

After 1 day of purchasing an LG French door refrigerator the ice maker stopped working, service tech came out and said the ice maker was bad, one had to be ordered. Service tech returned a week later and found that it was the main board in the refrigerator was bad and had to be replaced. So after a month and a half this was finally taken care of. I contacted LG customer service and ask about getting the extended warranty free for the problems and was told NO that if I wanted the extended warranty I could purchase it.

3 shelves are crumbling....which is weird in and of itself- but worse is that LG won't replace them unless the defect occurred within 12 months of purchase. Worse, their shelves are $78.00 each which is 3 times the cost of other similar shelves. Needless to say, I won't be purchasing any LG appliances, particularly when perfectly suitable alternatives are available like Whirlpool and GE.

Owned an LG french door refrigerator and after only 3 years the compressor died. All our food was lost. It took almost a month to have the compressor replaced but the refrigerator still did not function. LG customer service was unhelpful in finding technician to do repairs, so after nearly two months refused to pay for repairs or compensate for the food that was lost. Poor LG product and poor customer service, don't but any LG refrigerator!

The first time I tried to use the ice maker (after it had been set up and produced ice) it didn't seem to want to work. It then worked but hesitated and sounded like the motor was going to die. It does this every time, but seems better on crushed setting. In addition to this, it doesn't seem to make much Ice and I ran out a few times. Then a couple of months later it completey ran out of ice. When the bin finally filled up it wouldn't dispense. Seems frozen but can't get the bin on. Tried to request repair on their site and that was a joke. At this point I just want to get rid of this 5 month old fridge. The last used fridge I bought was better than this.

Bought the bottom freezer refrigerator three years ago and the compressor broke. Was told by the service technician that the compressors on LG's were bad. Will never buy an LG again. If there was a zero star would give it that.

We purchased all new LG Appliances 5 years ago from Home Depot. They are beautiful but not reliable. Let's start with our glass cooktop: The burners are finicky and simmering requires constant vigilance because they run too hot to simmer. One of the warming burners has never worked. The display on the stove is broken after a service repair (for the malfunctioning burner) and LG is giving us the run around about fixing it and our warranty is about to expire.

My refrigerator fan got damaged in 2.5years, nowadays the LG products quality is getting worse, I had an lg ac also got damaged in same age, before I had good experience with their products, in my home I preferred to buy all lg products, but now I am thinking to stop buying lg products.

Have an LG french door, through the door refrigerator. I have had it since 2021. Stopped cooling last week. Lost about $!500 worth of food. Called service to get it repaired because it is still under warranty. Called on 10/24/24. Today is 10/29/24 and so far no one has showed up although service was scheduled.

Do yourself a favor. Walk right on by LG refrigerators (Thin IQ), they have the worst customer service you can imagine to start with. I have been without a refrigerator for almost 3 weeks. They do not care either. I’ve only had the unit for a year. I began having problems in December of last year (FF EE code). The many times I called the service line I was told, "It was just frost. Put your food in a cooler or coolers and defrost it for 8 hours." They were kind enough to send a YouTube link with instructions. I went through this process multiple times with the blame being put on me for just not doing it right according to customer service.

If I could give this company no stars...I WOULD. This is the worst company I've ever dealt with. We bought the most expensive refrigerator, (INSTAVIEW) they were selling in Gerhards. Boneheaded move. Six months in, it broke. Hottest summer of the past three years. Couldn't fix it. LG did everything they could to buy us off. Even sent us an unauthorized check, which I refused to sign. I trashed it. I will NEVER purchase another LG product, be it a refrigerator, TV, washer or dryer, again. BEWARE!!!

I bought my refrigerator 5 months ago. It never worked right from day one. Will not cool to a safe temp. Had multiple service calls on it. I’ve been without a refrigerator in my kitchen for 5 months now. LG is not standing by its product. I’m very disappointed. I wish I had not bought an LG! Don’t do it!

I have owned a LG refrigerator for one year. So far, the water dispenser doesn't work. It was worked on by their technician and it lasted for 2 weeks. It's erratic meaning sometimes it works and sometimes not. Very frustrating. Now the glue for the glass shelf has turned yellow and shows up inside. I bought LG because I thought it had a good brand name and was reliable. All I can say is it does cool food. Icemaker is goofy, water dispenser is erratic, and their glass glue turns yellow. Great stuff considering I spent $1500+ for a 21 CF refrigerator from Home Depot. Sad.

Purchased a French Door bottom freezer unit. A year or so into ownership the unit started making loud noises at times. 4 years in, the freezer no longer stays cold and I am throwing away food from the freezer. I contacted LG. They led me through a series of DIY options to troubleshoot the problem. Nothing worked and I was transferred to an operator to set a service appointment. To my surprise, the operator requested a credit card to perform a pre authorization in the amount of $399 plus 15% (which she stated was for taxes). I declined as this seemed very peculiar. I am very disappointed in this brand not only for their products but the customer service as well. Stay away!!

We've only had our $3k LG refrigerator that we bought from Best Buy and it broke 3x already! Our 3k fridge is currently broken- no fridge for 2 weeks now. Waiting for the COMPRESSOR from one service center in our area that Lg referred when I told them about my broken fridge 2 weeks ago! It will a month when we'll get our fridge back and running!

I’ve tried to call. I’ve tried to get my appliance service. It’s almost like having to be a brain surgeon every appliance company that I call states that I should be able to be covered under warranty. I call LG no response no emails. Everything is referring me to somebody else I’ve lost over $400 in groceries twice in one month due to the inconvenience of my brand new refrigerator not working within three months. I’ve even called the store. I purchased it from and they direct me to LG yet no response, no response to emails no callbacks here. I am again another $400 in groceries gone.

We have had our LG refrigerator for 16 months now. We like the room it has and keeps things cold. The things we don't like is the icemaker! It only makes 4 cups of ice and day. By the time we put ice in three water bottles it is empty. Now my son came in this morning and said there was something in his water cup. It was a piece of plastic that broke off from the ice bin. I have checked and it's 250 bucks to replace it. I don't think I will buy LG again.

These refrigerators are terrible! Our old one stopped working after a few years and then for some reason my husband purchased another brand new one. (Worst decision ever) we have barely had this $2,000 refrigerator for 2 weeks and it literally caught fire! I came downstairs to a very strong smell then the entire bottom of the refrigerator started smoking. I freaked out and ran to turn the Circuit breaker off in the garage. Thank God I was home or this literally could have burned my house down. My babies were sleeping upstairs!

Well, we finally gave up. Eight years ago I decided that I wanted a bottom freezer refrigerator so we bought an LG. I already had a KitchenAid side-by-side that I put in my spare room. It’s 19 years old and works fine. I got up this morning and once again everything in the freezer is thawing. We spent over $1000 already on repairs on this 8 year old refrigerator and it’s just not worth it. They showed us a trick where you unplug it for 15 minutes and plug it back in it should reset itself but who wants to keep doing that? You have to pull the refrigerator out from the cabinet, unplug it. Wait 15 minutes. Plug it back in. And then push it back in again in place. What if I wasn’t home? Everything would be thawed.

6 year old we purchased an LG refrigerator for our home, but just after 5 years of use the cooling compressor went out so we decided to have it fix after LG customer service said that they will reimburse for part. We pay to replace the compressor $350, Labor was $950. And when we send the bill to LG they only reimbursed $290. This was very disappointing. To think that LG refrigerator only last about 5-6 years. That is a rip off. I'm a general contractor with many clients. I'll will never recommend this product to any people ever, they cheat you on their product,

Red flag, red flag, do not buy this refrigerator. They are a piece of junk in my opinion. We have had a smell issue with it. It contaminates all food. We are have put in new filters. We even put in a new rear back wall duct system which was $185. We've tried many, many things to stop the bad smell from returning. LG has been no help. We have even had the city come in and flush the main lines and thinking that we had gotten hold of some bad water, not the case, no other neighbors have any type of problem with the refrigerator smell.

I bought LG Counter depth French door fridge with in door ice and water dispenser in March 2023 in Canada. Today, October 8, 2024, after almost year and half, it has completely stopped working. For the last four days it was making weird loud noises and today it is dead. I had bought an extended warranty and now I am waiting for them to show up for diagnosis and repairs. The response from the warranty service company Allstat is not great. This is the fourth fridge I have owned in the last 45 years of home ownership and the first to die after 1.5 years. The previous three lasted average 15 years each. DO NOT buy LG brand.

My previously very quiet LG refrigerator started making loud noises and not cooling properly. With the thermostat set on max, the refrigerator was still only 54 degrees but freezer was 24. LG customer service set me up with a repair company, the ONLY one in the area (Delmarva area) who could do nothing for 3 weeks. LG assured me that they would cover it under warranty (it was less than 2 years old) but ultimately the part wasn't covered (I have an online chat saying it would be covered). It took 3 visits and 5 weeks to finally get the condenser fan replaced. After 2nd visit the repairman said to unplug it so I was a few of weeks with no refrigerator. I made over a dozen calls myself to find another repair company but nobody would work on a LG (or Samsung).

My Aunt who is grieving over the loss of my Uncle had the unfortunate coincidence of having her LG refrigerator fail after less than two years of ownership and purchase price of over $3,000. Retailer who sold it won’t support it and I’m two weeks into “pushing a rope” with outsourced phone support to a foreign country with people who don’t fully understand English and are clearly reading from a script. I’ve been promised three follow up phone calls none of which happened. I too had a new LG refrigerator with the dreaded linear compressor fail within the first year of ownership. If I could give -1 star, I would. HIGHLY advise against LG refrigerators unless you’re a masochist and like paying for expensive crap with a high likelihood of failure.

Do not buy an LG refrigerator! We’ve had one for about four years and does not cool properly or freeze properly. Also about a week and a half ago we noticed there’s mold on the bottom drawer coming out from the bottom of the refrigerator. See pics below! I called LG. They did not care. Just said, "You’re outside of the warranty and there’s nothing we can do!" LG is horrible!! I will never Buy an LG again and I’ll tell everyone I know how horrible they are. Paid over $2000 for refrigerator and it doesn’t work. Unacceptable.

The fridge is 3 years old, and the compressor failed. Cleaned the coils on it probably 4 times a year and was never "overloaded" one day the thing stopped working out of the blue. The compressor sounded like a chunk of metal banging around in it.

I purchased LG refrigerators for my new house and for the new built rental home based on review that it was good brand. A week after delivery the brand new refrigerator started to make a motor sound noise. Home Depot sent 2 technician to check, it was determined that LG should take it back and replaced with new one. I called HD customer service and forwarded to LG Customer Service. The Warranty Dept promised that it will be replaced but need the technician to look into it. Technician came but cannot figure out the problem and he will come back. Technician never showed up to followed up and never answer the call. I called multiple times and have to describe the same problem over and over again. I do not see them taking notes and recording the issue. I will not buy LG again and will not recommend this brand.

Don't give your card number till the service is complete. They charge your card and don't show up to do the repair. If I could I would give them -0 stars. The tech came inspected the fridge. Told me the part was on backorder and he would call. When the part came in never got a call back but I still was charged.

I brought LG fridge 2022 and it fail the compressor Aug 2024. I called LG SUPPORT. I checked the VIN and confirm the unit under warranty. They sent technician and he found out unit label has error so he told me discuss the case the LG again. I sent label and serial number sep 3 2024. I have to RECEIVER call but I missed it. He left voice mail saying unit is under warranty labor and parts. I been waiting some to come and fix my LG FRIDGE. It’s sep 24 2024. I still don't have Fridge and after 30 days they saying the don't cover without proof of Receipt. It’s been almost 3 years. I don't have receipt and now they refused to fix the fridge.

Buyer beware! I own an LG refrigerator for 14 years, no problem, but now there’s a problem. And of course, the part that I need is no longer available. LG has probably sold millions of these models using these parts and now there is no replacement when I need it. So explain to me now, why I would never buy another LG product!!!

I bought an LG French door refrigerator six years ago and it just went kaput. It will not keep anything cold. Ice cream melted and the milk spoiled. I found out that I have the infamous linear compressor that a class action suit was won on. I called LG who said they would pay for the compressor but I would have to pay for labor. I decided that it would not be worth spending 400-500 dollars for labor to only have this refrigerator break down again. I won’t be buying an LG product ever again.

We purchased our fridge in 2018. It stopped working in 2024. Failed compressor. Unfortunately it took this experience for me to start researching the LG brand of refrigerators. Base on the consumer feedback I've seen, I'll never buy LG again. Linear compressors are unstable and fail often. LG is unresponsive and does not support the customer.

LG appliance are horrible, don't even deserve 1 star. Dishwasher broke after 2 years, plastic breaking from the refrigerator, burner on the stove doesn't work..... HATE the decision to buy LG! Should have gone with Samsung.

I have only had my French door refrigerator for about two months. The temperature is not consistent. The ice makers do not work, despite the in door ice maker already being replaced. I wish I had bought another GE refrigerator. My last GE lasted for about 21 years. I would not recommend buying an LG! Ice cream doesn’t stay frozen. If only they would give me my money back so I can buy a refrigerator that is reliable. I am not happy with my purchase at all!

Beware. LG split refrigerator with freezer on the bottom and craft ice. Had ff e code in first year. LG trouble shooting recommends unplugging and/or throwing the breaker and/or full defrosting. Problem is defective fan motor and is a common issue. We did all the steps LG recommended, multiple times, and over several months. It was ok for a few weeks then repeat steps. NOW the fan has failed and LG will not replace as it is several months out of warranty. We followed THEIR recommendations and it took us past the one year warranty. Fifteen months old and now looking at a $500 repair. DO NOT BUY LG. Google and you find EVERYONE has issues with LG’s fan and LG KNOWS IT IS A FAULTY PART.

Worst company I have ever dealt with with regards to warranty coverage and customer service. They have a major issue with their compressor which has lead to multiple lawsuits and a big class action. I am one of their past customers. Due to the run around they have put us through and the lies, on principal alone I hope they lose BIG! Do not buy from this terrible company!

LG refrigerators are absolutely awful. We've had to have multiple repairs, losing hundreds if not thousands in repair bills and groceries, and the thing STILL doesn't work. Just keeps breaking. Shame on you, LG, for knowingly peddling absolute garbage.

My refrigerator was broken less than 2 year. First, it made a super big painful noises for 36 hours around freezer area so I contacted customer service. They said no more warranty because it already past one year. (On the paper, I saw the parts in 5 years warranty??? Later, I found LG in the big lawsuit about compression of refrigerator.) And they said they were busy so would contact me between 1 to 3 days. But next day no one contacted me and the freezer eventually stopped and the water dripping from it. So I contacted them again then they said they were busy and would contact me in 3 to 5 days! I need to wait and pay that technician and the parts $$$. It is too much for me so far!!! NEVER AGAIN LG INTO MY HOUSE! My expensive less one year old LG dryer also showing something wrong! SCARY!

I purchased an LG kitchen suite just over six years ago. I had to replace the microwave 2 years ago, had a problem with the door switch on the dishwasher, had to replace a heating element on the oven and now the compressor on the refrigerator failed. I paid them for a service for a repair and they can’t get a service tech here in southwest Florida to repair it. They don’t have any service people here to repair. I’m sorry I ever purchased LG appliances as they have a class action lawsuit against them for the compressor. Customer service is horrible. They keep you on hold forever and never come up with a viable solution.

Every single day my LG fridge drives me insane. I cook a lot and I really don’t appreciate the constant alarming (that cannot be silenced- I tried everything) because the door is open 30 seconds. I can see why they have an alarm- It’s because their doors are terrible and they never close unless you push it ALL the way closed. I will never buy another LG refrigerator.

We have LG Refrigerator, Model LMXC23796S for last 5 years. Recently it stopped cooling. We called LG and have their technician come out. He realized the compressor was stop working so he replaced the compressor. The compressor warranty is for 10 years but we are billed for $450 for the service call. We are paying $450 for 1 hour service for replacing the part under warranty. We think it not only unfair but outrageous.

We bought LG Refrigerator (LRFCS2503S) in 2022 and the Compressor died after two years. LG support asked us to contact a repair company. Though the LG limited warranty says - compressor parts and labour is covered for 5 years duration BUT they said that is only valid in US and not in CANADA. The product is same, then why the warranty is different in US and CANADA. We had to pay a flat fee of $360 CAD as per LG it was out of warranty.

On June of 2020, I purchased an LG refrigerator with French doors with freezer on the bottom. (Model# LFCS22520D/04. Serial# 005MRMD1H595) On August 22, 2024 I called an appliance repairman because my refrigerator nor the freezer was cooling. My repairman told me that the condenser was gone. What???. Per the repairman I could get a condenser from LG then my cost to repair would be a little over $800.00 or if he rebuilt the existing condenser my cost would be over $1,000.00. This is really disappointing that it is time to invest in another refrigerator.

Updated on 08/28/2024: I wouldn’t really say our issue was resolved but they did give us a portion of our $400 service fee back. I feel they should have returned the entire amount. There was no way they could have helped us, so why should we pay anything. Everything else I wrote still stands.

Absolutely trash!!! They will NOT stand behind their products! BEWARE!!! Brand new refrigerator that they delivered doesn't work!! Called the correct numbers and apparently it's OUR fault! NOTHING BUT A RUNAROUND!!! Avoid LG products at all costs!!!

We purchased a side by side LG refrigerator 1 year and 3 months ago. The freezer fan motor froze up and is no longer working, you can not buy any parts due to back order with no estimate time of getting the parts. We wish we knew then what we know now. DO NOT buy LG products. They do not stand behind their products which have multiple factory issues.

I purchased a brand new LG refrigerator. It stopped working at about 10 months. LG sent a technician 3 times. He installed a new circuit board & new compressor. He deemed it unrepairable. Six weeks later nothing has been resolved! I lost 3 days work & they do not want to replace this defective unit. They want me to keep missing work & keep sending different repair techs. LG IS THE WORST COMPANY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! BEWARE!!!

I purchased an LG side-by-side refrigerator in 2022. I called LG and informed that both ice makers are not working. They agreed to send the Craft Maker Ice Maker out to me. They sent me a video on how to install it. The ice maker on the door They want to charge me $400 to send someone out and repair it. I explained they both stopped working at the same time. I'm so disappointed with this company. My refrigerator is only two years old.

This was the worst service experience we ever experienced. We had purchased an LG refrigerator and right away it was making noise, a loud buzzing sound and also motor kept cycling on and off. LG service tech was extremely rude and condescending. When we described problem he told us that we didn't know what we were talking about and we should not read the manual furnished by LG which described problem. He did some test, said he could not find anything wrong, and told us to call if problem happened again. He never pushed our refrigerator back into position. My wife asked him to do so, and shockingly, he said, "Do it yourself!"

We bought a fridge for almost 2000$ about a year ago. The compressor stopped working which shouldn’t be an issue because it comes with insurance. At least we thought. We asked the repair people to come in and 400$ up for the repair about 2 weeks ago. A couple days ago they came to our house only to inspect the fridge without having the part even though we clearly stated it was the compressor. They still haven’t gotten back to us. This is also the same sentiment multiple people are going through. The compressed on the newer models are the most unreliable thing on the market. Overall 0/5, I would give negative stars if I could. You're better off getting a 200$ fridge from Kijiji than to have your fridge break for over 2 weeks with no end in site. Terrible.

Waiting on repair for now 3 months. Refrigerator stopped cooling in May and is covered under warranty. Bought the appliance from Best Buy. That took 3 weeks for first tech to diagnose the problem but they couldn't work on it. Called LG and Customer service not helpful at all in trying to expedite the service call. Once part gets here then we have to schedule the appointment. So now looking at probably 4 months without a refrigerator or freezer. Will never recommend or buy another LG product.

I have never known that it is possible to make a refrigerator that is so bad and literally a piece of junk!.. If you want a refrigerator to make ice, for you, don't even think about buying this refrigerator! I have never seen such a small icemaker and taking so long to make ice! A family of two it will not keep up!... Within the first three months, I got a code that the fans were bad and it wasn't not cooling. I called up LG and get somebody overseas that has trouble speaking English and trying to oversee this! I was told that I should unplug it and plug it back in and it should be OK. Anyway, you know that it would not help it. Then they told me to unplug the refrigerator for 24 hours and let it defrost as if you had an extra refrigerator to put the food in!

LG Linear Compressor died after five years. LG support said they would send a request to the one repair company and I’d only have to pay a flat fee of $354 as it's out of warranty; however, falls under the 10 year warranty for the compressor. Was told to be patient and wait. Two weeks later I call and they said the repair company wouldn’t accept the flat out of warranty rate. This was known ages ago and LG does not follow up or inform you of this. Then sent me to a different repair company an hour away, but you do all the work yourself anyway so no point even going through them. Waste of $2000.

We purchased thin Q 1.5 months ago. It has been a horrible experience from not producing ice to the doors. One door is shorter and when you close the refrigerator side the freezer door pops open. We're having to jump through hoops to get anything done.

Bought an LG French door fridge in 2020. Model #LRMNC1803S. Was told at time of purchase that LG learned from their mistake re class action lawsuit against them for installing faulty compressor in the refrigerators. Was told they are the best refrigerator now. Well… 4 years after paying $2000 for what is supposed to be a top product the fridge stays at 50 degs and the freezer can’t freeze water in ice cube trays. My extended warranty got in touch with LG who will replace the compressor…not the labour of about $500…. My extended warranty says they will cover the labour costs.

Bought an LG Sept 2023. Here we are August 2024. 11 months and we have major issues with this lemon. Have received error messages several time since purchase. Customer service says unplug it for 30 seconds. Error messages goes away for a while. Now fan started getting louder and louder, stopped working. Unit now makes grinding and growling sounds. LG service contacted on 7/30/24. Was told we would hear from someone within 24 hours. 24 hours later, received a text stating we would hear from someone within 24 hours. So now it is Thursday. Called customer service again. Told they were having a hard time locating a certified tech to come out. The population in my town is over 300,000 people, we do not live in the boondocks. Friday still nothing. Contacted them again, told they had expedited the request, and we should hear from someone in 3-5 days. Unbelievable, worst customer service ever.

I had this LG model LG LMXS30776 refrigerator for 8 years. During this period icemaker was changed 3 times. The linear compressor broke down, apparently there was a class action suit for compressor and they sent me new one but I had to pay the labor at a tune of $900. Then the plastic on the walls started cracking. They became so bad that the cold air sent to freezer and the icemaker was escaping into the refrigerator. So Icemaker stopped working again. I had to place duct tape on each crack to have a semi working refrigerator. Finally I returned it today.

I bought a LG Refrigerator on August 22, 2022. The last few weeks it has been displaying a code FFE and I cannot get ice or water from it. I call LG and they told me my warranty is up with them, so I have to call the company that I bought the extended warranty from. I called Best Electronics who is my warranty company. They came out yesterday and the person that they sent was useless. He pulled the refrigerator out unplugged it then plugged it back in and claimed he reset it. He also told I have to buy a surge protector or adapter and plug it in the outlet then plug the refrigerator. He claimed it is constantly running and it get hot and chip out. I said to him a refrigerator supposed to run constantly that is the purpose of it. He was in such a rush he did not even care to write up a report. He told me he saw about 7 customers with the same problem. So I guess this is a manufacturer problem, but LG is not doing anything to help customers like myself.

LG refrigerator failed in 8 months. No service available for over a week. Door hinge broke in the first month, now it won't cool at all. Lost an entire fridge/freezer full of food. NEVER BUY LG ANYTHING. Complete waste of time/money/aggravation.

LG French Doors with bottom freezer. After a few years had to have compressor replaced twice and the door with the ice/water replaced shortly thereafter. We were able to convince LG that a fridge should last longer and they agreed to let the warranty cover it. Now at 9 years we have a freon leak and tech has told us it might or might not be repairable. He indicated that his experience with LG is about ten years and then have to replace. He strongly urged us to not go LG again.

I purchased my first LG refrigerator when I moved into my new home along with washer, dryer, stove, microwave, and dishwasher in 2018. Very happy with all items and with the quick fix of the dishwasher’s main board. The refrigerator was great for 5 years and then the compressor failed. Unfortunately I purchased another LG refrigerator thinking it was a fluke. This one lasted 11 months. But this time after 3 weeks of chat communication and waiting I was finally told they could not find anyone to service the unit which was under warranty. We live 3-4 hours away from service centers. I now own a different brand.

Purchase item from Lowe's. Wished had gone to another location. Purchased Washer and Dryer. It's GE. This was my first LG product. Will not purchase again. The stove after 6 month the panel light started going out. The light on ice box went out for water. All this happen within year. The saleman state LG not good. Had problems. That why I purchase GE. Wished had gotten GE for my kitchen, looking Whirlpool. Should have went with GE. Next will be GE. LG know there are defects from looking at reviews, it's common problems. DO NOT BUY LG.

We purchased a new LG refrigerator from Costco. Within 6 months of purchase the lower ice maker began making loud banging noises heard through your 3600 sq ft house. Then the water dispenser stopped working. We had an appliance repair service out on three occasions. They put in new circuit boards and new ice maker. Now the ice maker sensor doesn’t work and still no water dispenser. This has been a nightmare. LG customer service is horrible. We have had the fridge now for just over a year and the issues are still not repaired. LG won’t replace the refrigerator under warranty until the fourth repair attempt and fail. These refrigerators are junk lemons. Never buy an LG. Waste of $2800.

LG might have good products but their services is horrible. Cooling of my refrigerator was not working properly and LG sent 2 technicians over to fix the problem and it's still not working after they attempted to fix it over 4 times. And they refused to refund the $400 I paid for repairing. Last time I will buy another LG products.

LG built a refrigerator with a bad compressor in it. Even after they discovered the issue, they continued to install it in new units. Even with a recall and a class action lawsuit against them, they still do not make it good. LG is a terrible company with sham customer service.

I purchased a French door refrigerator in 2021 of October. In 2024 of April or May and until now my refrigerator cooling system is working improperly. This is fourth or fifth time a technician have try to fix the issue. It is still not working correctly. This is inconvenience. I have lost close 1000 of groceries. I have family of 6. I have sport events and medication we have to store. I will not recommend this to anybody. I have also wasted money on five years warranty. I not satisfied with this product. Nancy ** Grovetown Ga

I purchased LG refrigerator five yrs ago and suddenly it stopped cooling both freezer and ref. I contacted with LG customer service and after explaining my situation they told me they will send technician but I have to pay $444 flat rate, I told them that some of my unit is still under warranty, but still they refused to schedule a technician unless I give them a credit card #. I have to find a technician by myself now and It is absolutely frustrating that I got treatment like that from LG. From now on LG products will be big NO to me and to everyone I know.

I have never left a review for an appliance before, but my experience with my LG refrigerator has been so horrible, I feel compelled to. My ice maker and freezer went out on my 3 1/2 year old refrigerator in June. After waiting a week for the scheduled appointment, the contractor never showed. When I contacted them, I was told that they had an emergency and had cancelled. Unfortunately, they never bothered to tell me so I had already waited at home throughout the entire five hour slot. Finally received a technician a few days later. He replaced both my compressor and ice maker.

Honestly this is one of the worst experiences we’ve had LG French door refrigerator with the linear compressor. They are now in second lawsuit against these faulty appliances. We are now trying to deal with them after multiple repair technicians sent by them! We also purchased an extra 5 year warranty. This appliance is 4 years old and not working. Disgraceful that they are still selling these products knowing the problems. Won’t even honor the warranty.

We purchased a new LG French door refrigerator with a 10-year compressor warranty 6 years ago. The compressor stopped working. The compressor is covered under warranty but the labor to install the compressor is not. The company LG told us to contact wants 700.00 to install the new compressor. We are purchasing a new Whirlpool Refrigerator and LG has lost a customer for life. My next-door neighbor's LG refrigerator compressor stopped working about a month ago and her LG refrigerator is only 4 years old.

Have the LG 4 Door Wifi counter depth. 6 months and already the ice in the door is broke for both cubed and crushed. Most important, getting ahold of service is ridiculous. No numbers in the User Manual. Called three times because people were dropping the ball. Left hand doesn't know what the right hand is doing. Next time is Bosch. Appliances are just not made like in the past.

Don’t waste your money on an LG refrigerator. I bought a brand new fridge and within one year the compressor went out. LG did come and fix it at no cost however we are now just over the 5 year mark and the compressor has gone out again. I scheduled service for a Thursday with LG which they make you prepay over $500.00 for. The technician was at my house for literally 21 minutes. He replaced the compressor and said to give it 8-12 hours to cool the fridge. I got up the next morning which was Friday and the fridge temp was 75° even though it was set at 34°.

LG gets 1 star for building a piece of crap that initially looks ok to the consumer but has absolutely no backbone in terms of warranty coverage. My story is like others, bought an LG Refrigerator (Model LFXS26596S-01) on 8/20/2019. Delivered and put into service 8/22/2019. At roughly 2-years into service it quit making ice in the freezer. Not a big problem for us but truthfully the unit should last much longer. What really changed my feelings about this company and its appliance was when at 4-yrs 10-months of age it began to show a problem with proper cooling (ice cream melting, frozen items soft, etc.) and a request for service was made via LG.com portal.

I am an interior Designer including Kitchen, Design and I will never recommend LG appliances to my clients now. Sometimes I learn the hard way with my own experiences and I’m able to help keep my clients from going through the same. My LG refrigerator is less than 10 years old, but they only warranty it for five years, except the condenser, which is 10 years. It’s a one unit piece so even when something else that is part of the condenser or main unit, they don’t cover that.

Both a new dishwasher and fridge needed service after two and three years of operation. Due to uncertainty, we had to purchase $800.00 of 90-day warranty to try to minimize repair costs. We have a stove, washer, and dryer from them, kind of worried. In future will buy Frigidaire or Whirlpool.

My French door refrigerator suddenly stopped working overnight for no apparent reason. Both the fridge and freezer conked out. I lost hundreds of dollars worth of meat, fish. and poultry. When I called, the problem could not be solved so I was told a repairman needed to come out, but could not make it for five days. So, I am without refrigeration for almost a week. I had to go out and purchase a dorm-size fridge so I could at least keep a few things cold. Horrible company, horrible customer service. I will never buy another one of their products again. Ever.

This is our second one going bad in two years. They replaced the first one when the compressor went out and took ten months to do. We asked for our money back and they sent another fridge. I lasted eight months and now having to pay a repair man again to tell me it's junk like the last one. He told us that they had put faulty compressors in high end fridges. I will never buy another LG product.

This review is about a 2-year old top-freezer LG fridge bought for our 2nd home. Based on our experience, LG should have been forced out of the market by the competition by now. What seemed to be a good-looking affordable product soon stopped working. Customer service is so-so. Now we understand why they push their expensive extended warranties. The compressor was bad (a common problem according to the technician) and needed a 1-hour fix. We are doing a kitchen remodel of our other home, and LG will NOT even be considered. Our wonderful GE fridge of 30 years lasted beautifully and did not once need a repair. And, we’ll be sure to not recommend this brand to everyone we know.

We purchased a new LG refrigerator with water and ice dispenser, however, after 6 months the water dispenser starts releasing dandruff. I called LG customer Service and they suggested replacing the water filter, which we did. After one week, the message came again to change the water filter, which we did it again. However, after one day, the message is back asking to change the water filter. I called customer service again, and they said the problem is your water and I need to get a plumber to install an inline filter to the house. I told them, I have had other brand refrigerators in the last 25 years with no such issues and the problem is this refrigerator and not my water. Why in first place this refrigerator should separate calcium from the water and drop it like dandruff to the water dispenser? I asked for a technician to check it out. They responded, “we don't send technician for such issues". Well, this is my first- and last-time buying LG products.

I bought a new LG French door model. Yes it looks good but it's a piece of junk. I bought it from Lowe's and they won't help. My problem is it takes 3hrs to make one tray of ice. I gave it the time required to set itself. I also reset the ice maker and still it takes 3hrs for a tray of ice (12 cubes). I should have just kept my old Whirlpool. It made a lot of ice. And it was 15yrs old. It's 110 degs and we need ice. LG is sending a tech to look at the problem in 3weeks. I refuse to ever buy there trash. Save yourself the aggravation. Buy a whirlpool fridge.

Customer Service is bad, technicians not diagnosing the correct issue and resolving it. Whenever they attend an issue, they ask to call them directly rather raising ticket. They don't have enough knowledge to diagnose the side-by-side knock knock insta view model.

Bought new in March 2022. 13 months later it stopped cooling and lost all of our food. They tried to charge me because it only has a 12 month warranty. They finally fixed it for free. May 2024 the same code showed as a year ago and I contacted LG that made a ticket but now it’s no longer cooling and same code is showing. Lost all my food again.

This is for my Service Request No. **. I raised the request for my non-working Refrigerator on 30th May 2024 and your representative visited on 31st May 2024 after giving multiple reminders and making numerous calls as request. He diagnosed that the compressor of the refrigerator is not working and it will take some time to arrange the compressor and since then we have been literally begging you to arrange the part as this is peak summer season and managing without a working fridge is almost impossible.

We bought an LG model LF30S8210S.ASTCNA0, serial #308KRKSL3797 from Costco at the beginning of the year (six months ago). The unit was fine in the beginning but would shut itself off occasionally. That began within a month of buying the unit. I'd check the breaker and it was fine. I'd unplugged the fridge and plugged it back in and it would work. The fridge self powering down was happening more and more. Then one day it began to blow the breaker. I followed the instructions of the LG people and noted you could hear a sizzling sound from the plug when it was plugged in. That began in month three of ownership.

In 2023 I purchased a refrigerator/freezer LG LRFDS3016S ThinQ. So far, less than a year got replaced the craft ice unit, recently started making a very loud knocking sound when trying to release craft ice that the unit is not longer making, and today 06/04/2024 the freezer is not longer working. The service wait is 6 days. Am I supposed to have a backup refrigerator to account for this? We paid over $2,000.00 for this bad quality product. I am fairly new using this brand, started switching from a terrible quality Maytag brand to LG thinking that I was going to have a better experienced and Lord I was wrong. I hope this review helps you to avoid headaches, frustration, and helps you keeping your money in your pocket.

I bought an LG Double Door Refrigerator back on 9/15/2016 from Best Buy. Three years into my warranty the compressor failed and a replacement was done. Five years later my compressor has failed again. Now, I am outside of my warranty from Best Buy, but I still have the ten year manufacturer’s warranty. So I contacted LG to have it replaced with the understanding that I would have to pay the cost for the labor. To my surprise the labor cost to make the repair is almost $500, which is absurd! They are adding other parts and the cost of a diagnostic test which has already been done by Best Buy. Also, it is about the same cost of the compressor.

I bought a LRMXC2206S refrigerator/freezer and the ice maker went out right after the 1 year warranty. I will not buy another LG appliance and recommend others to definitely not buy a refrigerator from LG.

I own an LG Refrigerator, purchased in July 2022, Model Number SRFVC2406S /01. I shows a recurring error code FF E. I've called LG repeatedly to get it fixed. I've notified LG repeatedly using their LGThinq app. They keep telling me to do a manual defrost. I've done it. It doesn't work. This fridge retailed for $4,000.00. The fridge never worked correctly.

Very bad customer care service. We got a premium side by side door refrigerator. After 8 months it stopped working.. After repeated talks with customer care for the 15 days, still no hope of success… We are in deep regret of purchasing.

Crooked LG. If I could give less than 1 star I would. THE WORST! If something breaks down and it will they have the worst customer service I’ve ever seen. If you are looking for problems buy LG. Otherwise stay clear.

Expensive and only lasted 2 years, woke up one day it was not freezing or cooling. Called several repair shops and they said they will not touch LG fridges because of the poor construction. Very Disappointed and out 1400 bucks,.

A service was scheduled for May 7 however, I was contacted by the service man and he said due to unforeseen circumstances he was not going into work that day, and had to cancel my appointment, and he would put me on Saturday appointment, even though he is not scheduled to work he would be working why I needed to know that I don’t know.

Don't buy LG refrigerators, pay the extra for a better model like a Kitchenaid. Have a 2018 LG refrigerator, it stop cooling and freezing. Called LG. They said it was the compressor. They gave me numbers for local LG repair technician. He told me the compressor was bad and it would cost me $1300 to repair. He could not warranty it because I call for the service call. Then LG crappy customer service could not find the website for Sears Home Repair. Got tired of the crap. After the tech said 90% of his repair work is LG and Samsung. I have a Kitchenaid.

At least 500$ to change that linear inverter compressor and that's with the LG "warrant"! Never LG again. Such a product should last at least 15 yrs. LG promoting "fake" warranty where labor is more expensive than their cheap parts...

Bought an LG refrigerator in December 2022. French door fridge with a pullout freezer. By August of 2023, the freezer drawer would not open. LG technician serviced the freezer drawer by replacing the slides. Now in April 2024, the freezer will open only 8". Called LG to try to fix the issue. They do not view this as their issue. Who buys a refrigerator thinking one day you can't open it. Crazy!

Thinking of buying a LG refrigerator? Buyer beware! Buyer stare clear! Actually, buyer run! I'm on my 2nd LG refrigerator. The 1st had a compressor recall issue. They tried to fix it 3xs by replacing with different compressors. Of course, they charged for labor each time, but not parts. Hundreds of dollars later, they tell me that they cannot fix it. I bought another LG refrigerator, a sleeker fancier model, this time the LG Thin-Q. Less than 2 years in, I'm hearing a grinding noise from the refrigerator. Short story, one of the fans began to develop ice crystals around it. This resulted in a $425 bill from LG. I have had it with this company. I have had it with arguing warranty with them, and their finding ways to dodge warranty. Will not buy an LG refrigerator again.

Buyer be aware!!! Bought a LG refrigerator and only lasted 6 1/2 years and the compressor went out. Contacted LG support and they would send out someone for $500 and if it was the compressor it would only be covered for 90 day warranty. LG has a history of failed compressor. I will never buy LG again!!!

Purchased the french door model with a dispenser in one door for water and ice less than 2 years ago. The freezer compartment is a slide out below. We are gone for 5 months a year (snow birds), so we have only changed the water filter a couple of times. When we tried to change the water filter, it won't seal (and we only use LG water filters). Customer service, says the warranty is only good for one year, so we are basically on our own to figure out how to make it work. I would not buy another LG product.

I bought an LG refrigerator in February 2023. About 5 months after purchase I came home after a week vacation to find both fridge and freezer not cooling. I called LG and they replaced the compressor for free. I placed a thermometer in fridge as a precaution. Temps stayed good for a few months with settings for cooling placed halfway to high. I began noticing the temp creeping up to between 39F and 41F so I placed settings too high. This kept the temp between 34F to 39F. Recently the temp range went up to 37F to 41F. Today I watched it go to 43F to 45F... currently at 46F. I suspect the less than 1 yr old compressor is failing. I purchased the three year extended warranty because I had no faith in their compressors after 1st experience. I'm heading out to buy some ice for the cooler. LG tech coming over in 5 days. I have no faith that any fix will last long term. Really regret this purchase! Steer clear!

I’m not sure how long ago I bought mine but my old refrigerator held up beautifully. My LG keeps having pieces of plastic breaking off all over in place. Tonight while making dinner one of the shelves on the door fell off on the floor and broke a beer all over my kitchen floor. After cleaning up the mess, I noticed it put a dent on the front of my freezer. I didn’t even take anything off this shelf when it happened but I noticed a piece of plastic on the floor. I keep finding this type of pieces of plastic since I’ve had it. Obviously, the plastic isn’t strong enough to be used on a refrigerator. Now I’m concerned about using this shelf.

We purchased our French door LG refrigerator (LFDS225020S) 10 months ago. The linear compressor went out 3 weeks ago and has been deemed unrepairable. We were unaware that this is a common problem with LG refrigerators (there was actually a lawsuit brought against LG that settled in 2020, and another suit is currently pending due to fraud). We have been without a refrigerator for the last 3 weeks and have been getting the run around from LG. First they lost my repair request, so we had to start over. We've talked to a different rep everytime we call and get a different answer and promise that the next rep nullifies. When the servicer indicated the unit was not repairable (and had been here twice already), LG wanted them to return to try something different, which included cutting open the refrigerator. I was told if the servicer could not return by day 16 (04/03/2024), they would refund the cost of the refrigerator.

Do yourself a favor. Please do not buy one of these refrigerators. They do not stand behind their product. I just bought this refrigerator and the icemaker went down. They came to fix it. It went down again, the same thing, and now they refuse to fix it. And every appliance in my house, including my TV is LG and they won’t help me.

We purchased a full kitchen suite of black stainless steel appliances in December of 2018. The over the range microwave died 13 months later, the dishwasher has been repaired twice. The refrigerator has now stopped working. I spent several nights watching videos and cleaning coils. The app says there’s nothing wrong. $300 food in the trash says different. We finally had to buy a new one. We bought a much cheaper Samsung that according to everything I have read has all of the same problems. $1600 for a 5 year fridge is easier to deal with than a $3500 fridge. These companies are very aware half of what they sell us is not going to last yet sell it for more and more every year. I have a 1972 freezer in my garage that has been operating in our family since I was a kid.

Was a big fan of LG, so all my home appliances were from them, but recently, around 5 years into ownership, both my fridge and dishwasher failed and needed to be fixed by a technician. Thank goodness I was still in LG's flat price program, as the technicians came in total 3 times, twice to fix the fridge and once to fix the motor of the dishwasher. Another complaint that I realized during this process is that, even if LG gives you that 10 year warranty on the direct drive motor or what not during marketing, you won't know what is wrong until a technician is called. So even if it was under warranty, you would logically just pay the flat fee because you have no idea if it's the part that is under warranty that is causing you issues and they don't reimburse you afterwards when they find out it is indeed because of the part under warranty.

I am writing to lodge a formal complaint regarding the substandard quality of the LG refrigerator I purchased less than a year ago, as well as the appalling level of customer service I have experienced throughout this ordeal. LG refrigerator malfunctioned within a year of purchase, leaving me without essential refrigeration for perishable goods. Upon contacting LG customer service, I was advised to defrost the refrigerator for eight hours as a potential solution to the issue. Despite adhering to this instruction meticulously, the refrigerator remained inoperable.

My LG ThinQ black fingerprint less refrigerator is 2 1/2 years old and is flaking off right under the handles where nobody could bump or scrape the finish off. Reached out to LG and they sent a tech out and they’re blaming us for the damage and won’t repair or fix it. I think it’s a factory issue not a warranty issue. It’s sad to spend so much on a refrigerator and they won’t stand behind their product. They should list all their shortcomings in the product info. If there’s a class action lawsuit on this issue please contact me.

LG Refrigerator failed in less than 12 months. It was deemed "not fixable" by LG. For the last 3 weeks, LG Customer Service has been giving us the run around (no refund or store credit yet!). Worse still, we let them know exactly how much food we had to throw out due to food being wasted (and continue to do so given the malfunctioning fridge), and they barely refunded us 0.01% of the cost of the food items gone to waste. We've had several hours of conversation with them - on an average about 2-3 hours per day for the last 3 weeks and various people from the Department respond with zero continuity (you have to explain everything from scratch every time you talk to them).

Purchased an LG refrigerator side by side. 6 months in came home compressor head went out. purchased another one in December of 2022. in March the craft ice maker went out. They came out. Replaced it. Two months later went out again. A year after I purchased the refrigerator the door ice maker went out. With no extended warranty they wanted to charge me $400 with a 90-day guarantee. Well it goes out after that. Do I pay another $400. Please don't waste your money, they're nice looking and that's all.

First refrigerator. In the first three years the compressor went bad four times. To fourth time the refrigerator was replaced and the compressor was bad on it when they bought it in the house. A week later they brought in the third refrigerator. It worked about 7 days and they had to replace the compressor.. It has lasted almost 10 months. Now the compressor is leaking..

Our refrigerator's compressor died just short of 5 years. After checking reviews, I found it was a common occurrence with not only my model (LFXS30796) but lots more of their models. It was so common that the company has a current class action lawsuit. I did not know all of this at the time. I spoke to a representative to try and get it fixed and besides not speaking very good English she kept me on the phone over 30 minutes speaking to other associates on what to do. Finally, I suggested I would find and call an authorized dealer in my area myself. When I did is when I found an appliance person that told me he could replace the compressor at no charge because it was still under warranty. WOW! The bottom line is I will never buy another LG Refrigerator or any other LG appliance due to defective products and service.

A 2014 LG double-door refrigerator with water/ice dispenser in the door was professionally moved from one house to another. While the appliance company movers were installing the fridge, something went amiss with the water line. A leak was noticed and they said that it would be no problem to order just a new water line to make the repair. On the repeat visit, the technician was unable to thread the waterline through the door, saying that LG fridge doors have some kind of foam insulation in them that makes it impossible to just replace a water line, but now an entire door was needed (part cost at $650).

I only had my fridge for 2.5 years. It lost cooling and I needed to replace the compressor. Had to pay for it as my warranty was only 1 year. Cost almost 1/2 the original cost. Talked to a few friends afterwards and a few had similar occurrence. Failed very quickly. DON’T. BUY THIS BRAND OF REFRIGERATOR.

I purchased our new refrigerator in 2018. Since then we have had to replace the compressor in 2020 which they warranty. Now in 2023 compressor again not warranted for labour. They want 409.00 to put it in. This is absolutely ridiculous so in five years two compressors. In my opinion not worth the money. Buy another brand. Trust me.

I recently had an unfortunate experience with LG’s customer service. I contacted them regarding a fridge repair, and I was initially told it would take 2 days. However, it’s been over a week, and my fridge is still not repaired. Despite reaching out multiple times, I’ve received little information about the delay or the status of my repair. This extended wait has inconvenienced me significantly. I hope LG takes this feedback seriously to improve their customer service processes. Clear communication and timely resolutions are crucial for customer satisfaction, and unfortunately, my recent experience fell short of expectations.

I purchased an LG Refrigerator from Home Depot. It died 2 months after 5 year warranty expired. To replace the compressor, LG wanted $1,000. Don't buy appliances from Home Depot and don't purchase LG appliances.

In September 2019 I bought an LG Fridge ice maker for $1700. 2023 Oct it broke down. I called LG to fix it. They said you would expire the warranty but you paid a one time fee of $400. We can fix it. The compressor has a ten years warranty. They come to change the compressor. The fridge is working but only for one week. It broke down again. This time they said it cannot be fixed. I asked I want my money back. They said I will give you an offer. You paid $400. I will pay you back $200 plus $ 500 rebate if you only buy LG Fridge. $500 - $200 = $300. I spent $ 1700 only last 3 years.

LG Refrigerator failed to cool. LG Tech could not repair the refrigerator and promised a Service charge refund (LG charges a hefty amount for a repair visit). After 1.5 months, there is no refund yet, and customer service always says approval is on with the manager/Billing department. It's a lousy experience overall so far! Feedback on the product, Refrigerator service, and follow-up Customer services- Quite poor, and I can't rate it better than 1 star.

New refrigerator 3.300$ got on November 8th, they send me defective one!!! LG customer representatives are all lying with delivery date on a new one!!! Can't talk with supervisor. They are rude and unprofessional and they should be trained better. If I knew I will never BUY product from them!!!

Our LG refrigerator is not even 3 years old and stopped cooling. Out of 4 repair companies, 3 don’t even want to fix LG refrigerator, saying it’s that bad. And one said the repair would cost 1,500$ plus details (compressor) that will be a month wait to replace. Never will buy another LG product again.

I will never buy another LG product. My French door refrigerator purchased 2018 needs a compressor! And they won't ship the part to me or work with the repair company I called. 10 year warranty, not worth this hassle.

Compressor failed 2 months before end of warranty. Lived out of coolers for two weks waiting for parts to arrive. Narrowly escaped $800 cost that repair man said was common to LG. Evaporator failed 1 month later, not under warrantee, at a cost of $700; two major failures in less than five years.

I purchased a Refrigerator from Lowe's and in less than one year it broke down. Contacted Lowes. They told me I have to contact LG so I did and it took about one month to get the issue resolved since the part had to be ordered???? Meanwhile I had to go without a refrigerator for this period of time not mentioning I ended up throwing out a whole bunch of food away as the result of this. Totally unacceptable, I hope no-one else has to go thru this. I do not recommend Lowes and LG.

Compressor quit working after 5 yrs. It's on recall and only the part is covered not the labor. This is the second LG product we have had this problem with and I will NEVER BUY LG AGAIN!! When we called the company we were told because we don’t have the receipt they would go by the manufactured date and that made only the compressor be covered. LG makes no distinction between a recall or warranty.

I purchased an LG refrigerator 11/26/2013 and it was delivered 12/12/2013. While I already had problems from the beginning not cooling enough since it was brand new, I didn't think anything until reading the reviews. About six months ago things started unthawing but by changing the setting it started to work again until 11/10/2023. Because it was Friday, I was only able to get service 11/15/2023. I was informed that it was the compressor while it was close to the 10-year warranty, I thought I was able to have it repaired, but I was informed that the refrigerator was discontinued shortly after I bought it 9/2013.

I’ve noticed many poor reviews for LG Refrigerator and don’t understand. I’ve had my LG Refrigerator for 14 years and only had two small, yet easily corrected, problems. I don’t understand how the freezer and refrigerator have worked so well all these years. It’s a great product.

I am having the 2nd issue with my brand new 4 door refrigerator that cost me $4,000.00 in less than 1 year. LG continuously tries to get you to try things that do not work to resolve the issue. With so many complaints about the exact same issues, it is shocking that they have not addressed and fixed those issues prior to selling the appliances, or that they don't do something immediately when people put in for a service request. They should know their "quick fix" solutions for the consumer do not work.

I bought an LG fridge in 2016 that failed. I foolishly bought another LG to replace it 2021 and it too has failed. The 2021 purchase was under warranty so after 4 visits to repair it, LG agreed to replace it. The four repair events took place over many months and none of the repairs lasted. I was given the choice of a refund or credits toward another LG. This process was tedious and convoluted involving much waiting on hold for very long periods of time. In fact, this process was more than 3 weeks long and as of this writing is still ongoing.

My refrigerator/freezer is not cooling. The parts are still under warranty. I did all of the troubleshooting requested by the LG customer service rep, nothing worked. They sent me 2 repair service centers to call for repair because they didn't have an in-house tech in the area. I called both companies and they both said that they no longer service LG products because LG doesn't pay them for the parts that they agree to cover under warranty. I called back LG and was told I had to wait a week for in house tech. The Customer service rep was rude and sarcastic in tone. I will never buy another LG product of any kind. I have an elderly parent at home that needs meds refrigerated and to wait a week for service because no one will touch their product is truly unacceptable service. Very disappointing.

We purchased our LG French door refrigerator in January 2019. On the evening of Wednesday September 27, 2023 we noticed the food in our freezer was defrosted and ice was melted. LG was closed so we contacted them at 8:00 AM on Thursday, September 28, 2023. We were Told we needed to unplug the refrigerator and wait 8 hours before plugging in. We requested service for Friday and were told to call back in 24 hours with the results of the self defrost and restart. We knew the refrigerator was not operating but LG would not send a repair person until we complied with the self defrost.

Our refrigerator is still under original warranty. It needs a new compressor and LG said they did not have a service representative for our area so we are out of luck. Do not by LG products. Not consumer friendly. But they did apologize.

Bought a LG Refrigerator/Freezer from Home Depot in 2020 Got a 5 year extended warranty. The unit failed after 3 years. The LG approved Maintenance Company MGR Appliances promptly diagnosed the problem as a failed Compressor but they could not fix the problem until they did some preventive maintenance which would cost $150 and involved vacuuming some fuzz in the rear of the unit...which is an area we vacuum every 6-9 months. The manual makes no reference to this. Both Home Depot and LG sees this as an acceptable practice. Be aware that a maintenance contract is worthless unless you challenge it Legally. This is the last appliance that will be bought from LG or Home Depot and I will spread this experience far and wide until I die.

I am writing to express my utter dismay and outrage as an LG customer. Can you believe that I actually bought an LG refrigerator, only for it to become a complete disaster? It malfunctioned right after purchase, and I've had to deal with an absolute circus of technicians visiting my home repeatedly, shoving various replacement parts into my fridge, all to no avail!

Remodeling kitchen, purchased $2100. LG Refrigerator at Costco. Used 7+ yrs- Compressor went- lost hundreds in groceries. I had to pay Labor to replace $550. + no grocery reimbursement. NEVER BUYING LG ANYTHING AGAIN. I have NEVER had a Compressor go bad on any refrigerator I’ve purchased in my life. THEN I FIND OUT (& was NEVER NOTIFIED) there was a Class Action Lawsuit filed against them (they lost /file closed in 2021) for guess what? The DEFECTIVE COMPRESSOR ON THE LG REFRIGERATOR!!

Do not buy an LG refrigerator. We purchased a LG three door refrigerator in 2018 from Home Depot with standard five year warranty. Five years and 4 months the compressor died. Don't make the mistake we made. Never again.

Our 5 1/2 year old French door fridge was determined to be unrepairable due to an internal leak after four tries by a certified LG repair shop. LG support was notified. They offered us a 10% rebate on a new LG fridge. That’s it after a catastrophic failure of its product. We won’t be buying LG again.