LG Refrigerators Reviews

If I read the reviews on this page, I may have a different opinion today but I didn’t. I bought a house in 2022 with a French door refrigerator of 2020. The fridge broke down six weeks ago. I invited a local shop to repair, they informed me that the compressor was bad and that no technician was available in the area to fix a new one even if I decided to get a new compressor, as LG recently changed their technology. A day after, LG contacted me and asked me to purchase another one and send the bill of lading along with the sticker of the old fridge. They would pay me $743 and also take away the old fridge. It took me a while to decide but I finally agreed to that proposal.

Within 6 months one of the clips on the top shelf broke off. After much effort supplying the pictures & information requested, I was told that was considered wear & tear. I could have been informed of that WITHOUT any of my efforts. Less than a month later, I noticed when closing the refrigerator door the freezer door opens & closes. I live alone, my fridge is less than a year old & in spotless condition. Having already been made aware of non-covered parts, I did not waste my time calling. THIS IS MY FIRST & LAST LG REFRIGERATOR. It is falling apart before my eyes!!!

I had a major emergency two weeks ago. My kitchen floor was flooded and I had to throw food in the garbage! Extended warranty on LG fridge was contacted. The technician ordered parts and is still waiting for them. The parts are not available. In meanwhile, I am without a fridge. I have an emergency! I am without a fridge for two weeks now and I am still waiting. Don't buy garbage LG fridge as you will waste your money on the product that is worthless. I made this mistake and I am paying the price for it! This product is not worth your hard earned money!

DO NOT purchase a French door LG refrigerator unless you are aware that the compressor is good for 4-5 yrs only. New compressor-free, service and labor - $1000. Never again will I ever purchase another LG product. Ever!

The Fridge purchased Feb 2015 came with a 10 year warranty on the compressor parts. 1 Jun 2023 Initial call about the fridge and freezer not cooling was a clear compressor issue. We were told they will get back to us within 8 days (but since it is a fridge put a urgency on it) if they have service for our location. If they don't have a service person they would have a great offer instead of repair.

I bought an LG refrigerator top freezer. I had bought this refrigerator twice before and this was my third time. Well - they did away with a lot of the features that I had in my last 2 purchases like no freezer light and no deli bin. Really dumb move. I returned the refrigerator and bought a Frigidaire. I love it. I had also bought the ice maker for the LG refrigerator direct from the LG website. Well, I now wanted to return the ice maker as I no longer have the refrigerator. Hours on the phone - can't get anyone who speaks an English that I can understand. Their policy is a 2 wk window to return. This was 2 1/2 weeks that I had the ice maker. I am still waiting for my refund. I will NEVER buy LG again!! Not only are they manufactured in Korea, they are also headquartered in Korea. Forget about getting anyone to help.

I recommend buying an Lg refrigerator to no one, the warranty covers the compressor but no installation, the calls give you a name with whom you can fix it, they put the new compressor on January 27/2023 and today May 31/2023 it is broken again. Lg is voted money.

HAS NOT WORKED SINCE DAY 1. I bought this a Lowe's in Burleson Texas on May 3, 2023. It is now May 26, 2023 and I have had 2 repair days with no results and it did not work from day one. I am super mad that LOWE'S obviously knows they are selling bad appliances because they stopped taking returns in March 2023. You have to have it back in store in 48 hours or NO REFUND! It was a weekend after I purchased it and I did not contact them until the following Tuesday to discuss returning the broken fridge. THEY HAVE to know they are selling bad products. Why else would they say NO to a refund of a brand new appliance? LG has sent repair man out 2x. New compressor didn't fix it so he is now going to replace the motherboard and condenser because I requested a buyout from LG and they won't give me my money back until there have been two repairs on the same part.

My LG refrigerator quit working after 5 years. The compressor went out but was covered for longer. Contacted LG for a warranty repair, it took LG two weeks to locate an authorized facility. Both LG and I called this facility several times over a period of 3 weeks, but no appointment was ever made. LG told me they had No other authorized facilities in my area so they issued me a Refund check that was a fourth of what I paid for the refrigerator. I ended up contacting another one of LG's authorized repair facilities located an hour away on the other side of the state and had to add $500 along with the check LG sent me to get my refrigerator fixed.

I really enjoy writing favorable reviews. In this case, I cannot. We had a home fire, then switched all of our appliances to LG. The refrigerator is 3 years old and stopped working Saturday, May 6, 2023. We were told it was probably the compressor and under warranty, and we should contact a local appliance repair. We called Metropolitan on Monday, they came out on Wednesday, May 10 and confirmed it was the compressor. They said LG is known for bad compressors on their refrigerators.

Bought a very expensive LG refrigerator 18 mos. Ago. Three weeks ago, it just stopped making ice. Craft ice and ice machine in the door. After reviewing the owners manual and watching numerous lg videos on Youtube we were unable to fix the issue. I called lg customer service and was told the refrigerator stopped making ice because it needed a software update. There is nothing in the manual stating this might be the issue, nor did I receive any notification from lg that this was a mandatory update to keep the refrigerator running properly. One week later, craft ice is working but ice machine in door is not working. Again, nothing in the manual or lg website for troubleshooting this issue.

My story begins Feb 8th with the purchase of 3 identical refrigerators with top freezer offer, a factory installed filtered water dispenser and option ice maker. Our company has many apartments for rent in the downtown area and these refrigerators were selected base on 33” wide dimensions and convenience features. Refrigerators arrived on or about Feb 15th 2023 but the optional ice makers were backed ordered.. Ice makers arrive 1st April and installed as accordance to LG instructions. Instructions state it sometimes takes 24 to 48 hours to make ice. After 72 hours no ice. Go back to retail we purchased from to inform and they sent technicians to investigate. They were unable to resolve the issue. Next step LG sends their authorized technician and his conclusion was the the plug and play wire harness was defective and that no current was feeding the servo that supplied water to the ice maker.

I purchased an LG refrigerator about 7 years ago, one of the reasons besides the features was that it had a 10 year warranty on the compressor. So this past weekend, opened the refrigerator and it was warm, freezer was thawing out. I spent several hours on hold trying to get a hold of someone, and then my wife got a hold of someone the following day after being on hold for hours. They could barely speak English, and there was no one in the area that could work on it, and was told it would be cheaper for us to buy a new one than to pay someone to come from hours away to work on it. I talked to some local repair facilities and no one would do it because they said LG does not pay their warranty claims. I have medication that has to be refrigerated, so had to buy a new refrigerator. Not happy and my new refrigerator is not an LG.

Hours on the phone. No one will work on LG refrigerator. Will not buy another LG. Found someone to work on unit in 3 weeks. This really sucks. I will not buy another. I wish the company I bought the unit from told me you will have ** service.

First LG refrigerator 4 bad compressors. So then they replaced it with a new one that lasted three days, another bad compressor.. So they replaced it and it lasted a week before the compressor went bad. HOW CAN LG GET AWAY WITH SELLING JUNK LIKE THAT????

I purchased a LG refrigerator and within 2 years they had to replace the compressor. After replacement I constantly had issues with refrigerator quit working and food loss. They finally agreed to refund 1/2 of my purchase price to replace. I sent all information they requested for refund several times. It has been 8 months and still no refund. Every time I call about it they assure me someone will contact me within 48 hours. I never get contacted. I am out over $6K between two refrigerators. My promised refund was only $1456.64. I should not have to beg for what they agreed to. SB Kentucky

I just bought the LG refrigerator (Model# LTCS20020). I was so disappointed that there is only one light in the front of the refrigerator. Most of the refrigerator is dark. It is a very poor design. I have never had a dark refrigerator. I bought it at Lowe's. I can't return it because the 48 hour window passed 6 1/2 hours ago. Otherwise I really like the product. I called the LG company and they confirmed that there is only the one light in this model.

36" French Door just 24 months old, freezer and Ice maker not working and fridge not as cold. I am 20 minutes from major in Nova Scotia and they told me I would have to literally send my fridge to repair shop 5 hours away. I called repair shop and they do not accept fridges. No one wants to touch these fridges. VERY common for this fridge to break down in 2 years. DO NOT BUY. Warranty useless when no one touches these fridges!

I received the rebate from LG appliances and that resolved my issue.

On Nov 2018 purchased refrigerator LG model LMXS28626S. Placed on use Jan 2019. On 2021 it stop cooling. LG customer service sent tech. Replaced condenser. Stop working again Jan 2023. Changed condenser and evaporator. Work few days. Stop working again Feb 2023 then unit was condemned for internal leak.

LG is a worldwide brand with great products, but unfortunately, the French-door refrigerator has a BASIG SHAMEFUL PROBLEM. The water filter needs a technician to be replaced. This is the second filter replacement since we bought this unit, and it is the second time that we had to call an LG technician to do something that was supposed to be so simple, changing a water filter, and worse, we have to pay the technician to do it, pay for a problem that is not ours. I’ve spoken to other LG French-door refrigerator and they have the same problem.

Compressor went out on our fridge, had to throw everything away. I’ve called several time and they kept telling me they couldn’t find a tech to come out. I decided to go thru BBB and now have to wait a month to get a tech to look at problem when we did that already. Don’t bother going thru customer service as it’s hopeless. Will never buy a LG product again. What a joke!

I have a refrigerator that was 5 months old. I contacted LG to replace the ice maker and at first there was pretty good communications. They were unable to find an authorized warranty provider in my area, and eventually offered to pay me out and I would have to scrap the unit. This sounded absurd to me, so I offered to locate, and pay a repair provider. The LG Presidential liaison I had been communicating with agreed to this and offered to reimburse me after I paid for the repairs. Once the repairs were made the communication stopped, and I have not been able to get an answer from them at all.

I bought an LG fridge through P.C. Richard's a few months ago. The water and ice coming from this fridge is the worst. The water is UNDRINKABLE. The ice CANNOT be used in your drinks. The awful taste gets in your drinks. I have never had this experience with other refrigerators before. Samsung and Frigidaire is good. I've changed the filter on the LG fridge to see if that was the problem, and it still had the same awful taste. LG refuses to take back their fridge saying it's my water line that's the problem. NO IT'S NOT! Again, I didn't have this problem with Samsung or Frigidaire. It's LG's awful product! Don't by LG refrigerators customers. It's possible that this water can do something to your health. I refuse to use their ice or water. Unfortunately, I've resorted to bottled water. Even my children noticed a bad taste from the water and ice... I'm getting rid of this fridge no matter what!

During the first year of purchase LG LMXS27626S/01, the refrigerator stopped keeping food cold. Compressor was replaced and food was cold. Ice maker does not produce enough ice and is replaced. Now, the refrigerator will not keep normal refrigerator temperature set at 37 with a thermometer place inside refrigerator. It shows 30-32 degrees which food is partial frozen. I feel, the wrong compressor was installed where new problems surfaced after replacement of compressor. I would not recommend LG refrigerator to anyone. This refrigerator should have been recalled due to compressor issues and not adequate keeping normal refrigerator temperatures.

Bought a LG refrigerator from Lowe’s. 3 months after the warranty expired the compressor and evaporator go bad. No LG service in our area. Small local service company came out and wanted $2k to repair and had to order the parts.

Both refrigerator stopped cooling on 12/24/2022. Smart Diagnostics analysis indicated (inverter linear) compressor failed. After multiple calls to LG Customer Service and escalation to Presidential Liaison, LG is unable to locate a service provider to repair a refrigerator that is still under parts and labor warranty. I would not recommend a refrigerator with a inverter linear compressor to anyone.

After only 9 months of use we cut our losses and got rid of our new LG refrigerator (model # LMWC23626S). The reasons are twofold: poor product performance and even worse aftermarket service. Due to pandemic supply issues the appliance was ordered in November 2020 and delivered late January 2021. This was a proactive approach for a home we were building. The refrigerator was securely stored in its shipping box till its installation in March 2022 (home construction was delayed due to the pandemic). Within a month the fridge stopped working, registering a “FF” (freezer fan) error code. Rebooting the appliance only led to a repeat of the same error code.

My refrigerator is less than 5 years old and 8 months ago, my refrigerator and freezer both failed. The LG certified technician said the compressor, evaporator, and filter/drier needed to be replaced. He told me that there had been a Chinese made compressor that was widespread failing in many of their refrigerators. The repair was done on March 16, 2022. LG refused to cover my food losses, saying the 5 days my refrigerator was down shouldn't have resulted in lost food. On November 27, 2022 both freezer and and refrigerator have failed again, and the soonest the repair service call could be scheduled was for tomorrow November 30th. I never had a refrigerator stop working ever and I'm currently in my 60s... LG was represented as a reliable brand, and I hope we can all get the word out on what is happening.

Warning - Do not buy any LG products. They do not care about their customers or whether their product functions the way that they advertise. They give you the run around and do nothing but run you in circles hoping you will get frustrated and go away. Our brand new refrigerator came with a factory defect and trying to get LG to repair or replace it has been a frustrating and time consuming effort. Their solution - give me a refund, take my refrigerator and the be without a refrigerator for 3-6 weeks while we wait for another refrigerator to be delivered. REALLY? Be without a refrigerator for weeks is their solution? Bottom line - they got our money and they do not care whether we have a product that is 100% functional. So after 6 weeks and counting, we have a brand new refrigerator that will not dispense water and an door alarm that goes off when the doors are securely closed.

I bought a LG refrigerator 4 years ago from PC Richards in Enfield, CT and I have had to throw out so much food away as the condenser dies every two years. We are now waiting for a condenser to arrive and we can’t get it installed until Nov 18! The first condenser we had to wait for 3 weeks and then an appointment for a tech to come out. Fortunately we bought an extended warranty for it but I have had to throw out hundreds of dollars of frozen and refrigerated food which there is no compensation for on LG's end. As my warranty is ending the next time it dies I am throwing out this worthless refrigerator out and will not ever buy another lg appliance. Buyer beware the refrigerator is a piece of crap for a lot of money. Thank goodness for my Sears refrigerator I have had for 15 years in my basement without a day of trouble.

LG refrigerator, 4 years old, compressor died. I read reviews, warranty claims, and decided to purchase a new, different, fridge. Not worth the pain and hassle. I do not and will not recommend LG products across the board.

I purchased the LG side by side refrigerator in May 2019. In July 2022 the freezer and ice maker Stopped working. I called LG and didn’t get a response so I called another repair service. The compressor was not working. LG was aware there was a compressor problem with their refrigerators manufactured in 2018 but they refused to reimburse the $880.00 it cost to get the refrigerator repaired because I didn’t use an LG repair person.

I bought a new LG Elite refrigerator when we bought a house. It lasted exactly 4 years before it started not cooling effectively. I called local places to see if they could repair it and they all said the same thing. LG refrigerators are disposable. They last 4 or 5 years and then the plastic parts they use instead of metal parts start to fail. They wouldn't even try to repair them because the basic components are so poor. DO NOT BUY AN LG REFRIGERATOR!!!!

Like so many others, the compressor on my refrigerator stopped working at 4 years, while still under warranty. Upon contacting LG, I was told no technicians were available and to give 5 business days to allow LG to look for a repair person and to get the first diagnostic appointment scheduled. Who knows how long to get diagnosis, part ordered, replaced, but after a quick web search it looked like several months seemed to be quite possible. I decided I couldn’t wait. So, I paid over $1600 in repairs (and threw out $500 in food). I have tried to get reimbursement from LG, but they are saying I had to go through them to get warranty work completed.

2015 fridge stopped cooling and found 10 year parts warranty still applicable, YAY. However no labor is covered. This is an inline compressor - not something one fixes themselves and the labor cost is 1/3 the cost of new fridge. I called LG and asked for anyone who could offer a rebate, discount or other compensatory incentive to alleviate the painful labor cost. NOTHING not a coupon, discount, nothing. I had already purchased a new LG fridge and out of desperation, I took what was in stock (so many places make you order and do not have stock).

We have an LG refrigerator. It's 5 years old. On one of the handles there is a a small rectangular trim piece on the surface of a button. It measures 3/4' X 1-3/8". It's plastic but the surface looks like chrome. It's held on by 2 very small plastic hooks that are moulded into the back of the trim piece. One of the tiny hooks broke off and the piece now won't stay on. A new one should cost no more that a couple of dollars. But to get that tiny piece one has to buy the entire door handle for $116 plus shipping! I will never buy another LG product!

I purchased an LG French Door Refrigerator from Lowe's in March 2015. I have had to replace the compressor twice and it is not cooling now. Probably a 3rd compressor. We had to replace some icemaker pars also. We are very displeased with this refrigerator.

Junk Junk Junk. Do NOT BUY LG. DO NOT BUY LG. I HAVE A LG Refrigerator that is still under warranty and They will not fix it. They just keep giving me the runaround even after the service center came and checked it out and said it is under the compressor warranty. But LG will not authorize the repair. I have spent hours and hours on the phone with them. JUNK. Warning. Junk.

We bought our LG refrigerator with linear compressor on September 5, 2017 and bought a 5 year protection plan from Home depot. The fridge is no longer cooling as of September 13, 2022. I called LG and they referred me to home depot and home depot says there's nothing they can do since my warranty has expired. Do any of you out there have a similar issue with LG compressors going bad after only 5 years? I have an old Maytag refrigerator that I am using as a spare in the back yard that is almost 17 years old. I will never buy an LG/Samsung appliances again. Or from home depot for that matter.

I JUST NOW RECEIVED A TEXT INFORMING ME THAT SOMEONE IS COMING TO DO A REPAIR, NO HEADS UP, NO CALL TO MAKE SURE I'D BE HERE FOR THE APPOINTMENT. They made they have their own agenda with ZERO consideration for the customer. THIS COMPANY SUCKS AND if I could I'd give them a minus 5 if that were available. I set an appointment online in August and after not hearing anything from them called, contacted the president (that was useless) because after a month those arrogant people cancelled my appointment since they screwed up and said they don't have it... Funny thing I have a copy of the original request printed up on paper... They are the most unethical people I've ever dealt with. SAMSUNG IS A MUCH BETTER PRODUCT AND COMPANY!

Writing this review to reinforce what is already known about these refrigerators, they stop freezing. Bought in 2011, it stopped really freezing goods not too long after we bought it. Completely stopped freezing in the 9th year, paid labor to put in warranty-supported compressor, two years later it is not working. I think 10 years is not long for a refrigerator, it saddens me to think of adding this one to our collective junk heap and having to find another. My previous fridge lasted 20 years. Nay.

I bought a refrigerator from LG in 2019 and it's still under warranty and in 2022 it has stopped working. So I have called their warranty department for service repair. They have given me the run around for 2 weeks, then they finally find a repair so they say and they never show up nor does the phone number work they gave me. So now I have to wait another 3-5 days for them to find another service person to repair the refrigerator. It's going on 2 weeks I have 4 kids to feed and they are not doing anything about their so called high priced, high value of a refrigerator. Customer service is poor. Every time I call it's like calling the very first day it broke and starting a new work order. They only refund up to $250 worth of food loss, which for a house of 5 is not enough. I'm very upset and will never buy an LG anything in my life again. Oh and still waiting for the refrigerator repair man to show up.

I have one of the refrigerators with the know compressor issue, purchased less than 5 years ago. It went out at least 2 weeks ago (I wasn't home). I called LG for service 2 weeks ago. 1 week went by and I hadn't heard back so I called again. At first I was told that a repair person was scheduled to come out that day, I was confused because no one had contacted me to schedule. I was then told that was a mistake, they'd sent the request to the field service dept and it had been sent back to LG due to no technicians available.

I bought an LG refrigerator new from Lowe's in January 2020. 2.5 years later in July 2022 the compressor failed and we lost all contents of our freezer and refrigerator. We contacted LG, along with several repair techs and it was confirmed that our compressor had failed. We could not find anyone willing to fix it and LG refused to help get us a repair tech and refused to honor their 5 year parts and labor warranty on the compressor. We had no choice but to buy a new unit. I could not believe this treatment from such a large and well-known corporation so I googled this issue to see if anyone else encountered this. WOW now I know what horrible ethics this company has and how little they care for their consumers!

TL;DR: LG is in several class action law suits over the same issue. Reviews posted with 5 star reviews are misleading and paint a rosy picture of the first 6-12 months. The compressors give out and it is a ** to get someone to repair a LG refrigerator. After two years, I came home to a puddle on the bottom of my LG fridge. I called a handyman who immediately pointed me to LG since it was a fairly new fridge to have compressor issues.

Purchased a refrigerator January 2022. Attempted to change the water filter August 23, 2022 with the correct model filter but filter would not install. Upon researching appears to be a design flaw which LG denies although there is extensive discussion on the internet regarding the problem. LG offered to send out a tech but the only two appointments the rest of 2022 were on September 7th and 8th in the morning both of which conflicted with medical appointments for my blind husband. I repeat, no other appointments the rest of the year!

I have a 2 year old LG refrigerator that has not worked for 2 months. Their warranty repair is completely useless. They don't answer their phone of return messages. LG customer service is completely unhelpful. They just say "Contact your service provider". Don't buy LG!

Called LG about a less than 5 year old fridge bought at Home Depot. Was calling for my father in law who has Alzheimer's. LG gave me 3 different repair companies to call, saying parts and labor were covered, go get it fixed. NONE of the repair companies provided could or would fix it. Called back LG...They said I could find a repair person on my own and they would pay for parts and labor. The only one I found to come said, he wouldn't wait on LG for payment, I needed to pay him and then seek reimbursement from LG. LG sent parts to him, after several days, parts came and we scheduled repair. Paid 1300, tried to submit to LG...then for the FIRST time in the 2-3 week process they tell me the max for labor is 500. If they told me that I would have never repaired it....

Trying to have refrigerator repairs done under warranty has been an exercise in frustration and has been an utter waste of time. Repair technicians and customer service personnel did not communicate with me appropriately regarding their ability to honor the scheduled repair time. In addition, the repair appointment was scheduled before the required parts were even available. The repair technician didn't show up when he was supposed to and no one contacted me about his inability to make the appointment. He was supposed to call back before the end of the day, and I received no call.

We purchased a condo with all new LG appliances (refrigerator, gas oven/stove, dishwasher and microwave). The appliances are now 3.5 years old. We have had to replace the microwave and now the refrigerator. LG won't back the 5 year warranty on the refrigerator because we weren't the original buyer. We have all the original paperwork but it doesn't matter. A convenient way for LG to get out of the warranty coverage. We have also had major repairs to the dishwasher. I will never buy any LG product again.

Bought this fridge due to consumer reports highest rating. I really wish I did some research beyond that! LG has a long history of Compressors going out. So much so that they extend their warranty to 5 years. Fine. Mine goes out in 3 years. Fine. Here’s the kicker. The worst customer service ever. Additionally they only have one company to do the repairs in the entire Denver Metro Area. Fine. Company has now completely blown us off for two days. No shows for their service. I read that company’s reviews. I’m not the only one. It’s a thing with them to just not show up. Long story short. Please! Stay clear of LG Refrigerators. I really wish I had.

With the help of the BBB, LG sent a service company to repair my refrigerator on July 27. A new compressor was installed and the fridge is now working. LG honored their warranty and the repair was made at no cost to me. I only hope the new compressor will last longer and that LG's customer service's telephone responses improve.

We bought top of the line appliances from LG in 2018. From day 1 we've had problems. This review is about the refrigerator issue that has been going on. The compressor (10 year) went out 2 weeks ago. Customer service is of no help as they shuffled my repair appointment twice. Now I'm not even on the service eschedule. I spent 7 hours on the phone with them trying to get a resolution. This billion dollar company kept shuffling me around in circles.

This is my opinion and experience: Craft Ice Maker never worked. Many other problems. It has been 2 months of dealing with LG for hours. I have received nothing as required in the warranty. Always email telling me to call a number somewhere out of the USA and waste hours to hear how I will get a call back from a supervisor. Waited a week. Never heard from anyone.

I bought a refrigerator from Lg 2 years ago, its compressor become faulty, we complained about this on their customer care service, they told us that the complaint will be resolved within 6 days but it's been 12 days.. There is no update on our complaint, and they are saying that this issue will take approximately 3-4 more weeks. They are telling us not to call them.. They are treating us badly.. I recommend everyone to not buy products from LG company.

August 21, 2021 our son bought ($1,750), a LG door-in-door refrigerator, for us, in Home Depot. A few months, in March 2022, the refrigerator stop cooling. We contacted the LG service and a one weak later technician come and change a compressor. Three month later, in June 2022, the refrigerator made quiet noise, for a few days, and then we noticed that cooling in the freezer is very weak.

Looks like the problem was with the A&E Factory service! They rescheduled my Saturday appt to Monday & didn’t show up to that either!!! They claimed I canceled the appt & gave me the same nonsense story that LG hasn’t approved the warranty for compressor!

I called LG & told them I need a resolution & asked to talk to a supervisor. They promised to resolve the matter by Wednesday & they did send a repairman from Dave’s appliance repairs. This time he replaced the compressor & said if any issues within 30 days, they will came back to resolve it.

So the whole problem was from a crooked repair company called a&e factory service. Still disappointed with my lg fridge barely working six years, but glad the warranty worked & hope I thus time it works a bit longer.

LG LFXS29626S/1 Worked great for a while, replaced filters on time, then stopped getting cold at 5.5 years. Compressor and condenser fans are working, inside fans work, self test says good. Site suggested turn off for 5-10 minutes and no change. Tried 5 days, no change. Youtube suggested change compressor starter relay so did that and still doesn't work. Oh wait, there was a Class Action suit but apparently weren't told by LG so we missed the 30 Sep 2021 cut off.

I bought a brand new french door refrigerator from LG in early March 2022 and was required to "install" and put on the door handles myself. The french door handles attached well, but the freezer drawer/door handle will not attach because of the very specific and delicate inset screws that do not stay in place. I have called LG support more than 10 times now, each time receiving a new case number and they still have not sent a new part or a repair person to fix the defective handle. I am told the same "we'll help you this time" story and "it's being shipped right now" story, but it has been three months now!! It is out of the return window, but they will not honor the guarantee. So I have this very expensive fridge with a freezer drawer/door that is very difficult to open. Customer Service gives me the same lies each time.

Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.

Took advantage [at least we thought we were] of a 4th of July sale at a local Home Depot when the fridge we had, was hanging on by a thread. Narrowed it down to a Home Depot exclusive LG Model with the bottom freezer option. Wasn't a great deal at the time, but just needed one, on stock and delivered quickly. It became an even less of a deal about a 10 months in and it started making some awful noises randomly and the vegetable bin frame work, which is entirely plastic with recessed glass panels, cracked without any level of impact or stress, just the cold seemed to affect the cheap plastic.

Fridge (French door double drawer freezer under) was delivered on 12/23/21. In March 2022 we came home to a mess of water all over the floor, water inside the fridge and under the fridge, we had to shut the water off to the fridge to prevent any further damage to our home, LG was called and they sent a technician out to arrive within a 4 hour window (he was 2 hrs past the 4 hour window). A whole day was lost waiting. The technician took a panel off the right door, pushed a hose back in and called it fixed, I asked him, "Is this going to happen again? Does it need any parts replaced?" He assured me it was fixed and the same problem would not happen again. Jump forward almost 45 days and the same issue, again LG was called. The customer service person really didn’t care. LG needs to replace this fridge. It has done enough damage to our home and we don’t trust the repair technician. Why do we not make anything in America? Tired of this.

I have had this refrigerator for almost exactly one year, and I've had to get it serviced twice already. This refrigerator came with the house I purchased, so I cannot speak to the buying process or why the previous homeowner purchased it, but it has been nothing but a problem since I assumed ownership. It makes an incredibly loud, very annoying whirring sound periodically, which I have come to learn is ice buildup on the cooling motor. In the first six months of owning it, I had a service technician come out and "manually defrost" the freezer. Then, a couple of weeks ago, the noise started again. I called LG and they again sent someone out. The customer support rep said it was covered under warranty, but when the service tech came out, they said it was not covered and they charged me $400.

Product was okay and was working fine. But when the PCB got damaged, reported to the service team and the way they responded was horrible. After filing the case always I called them for the updates and they never called me back. Made a feeling that after sale support is not their business. No one in the support team was ready to take any decision and always asked me to contact different focal points. Even though the product was good am utterly disappointed about their service support. Not recommended to anybody unless use & throw concept.

We have had problems with our refrigerator since we got it. Water dispenser and ice maker doesn’t work properly and LG technician could never get this repaired. Then the second problem was a loud noise which was repaired by a technician who replaced a cable. Now, the worst problem, the compressor is broken. We have been without the refrigerator for two weeks now without hearing anything from LG despite the several calls I have made. The customer service is so poor, one time I called and I could hear a baby crying, another time the representative was yawning on the phone, she was almost sleeping. This is absolutely unacceptable! I still don’t have my refrigerator working and LG customer service doesn’t care. I will never buy any other LG Product and I will strongly alert all my friends on Instagram and Facebook about the poor quality of LG Products as well the customer service

Contacted LG about a missing light bulb when my new refrigerator was delivered 3/2/22. That was a month ago. Still haven't had a response and the repair is still pending. Unable to speak to a person, only automated responses. This is an easy fix. It's new so the light bulb should still be available.

I have always been a big fan of LG products which I thought represented quality and craftsmanship. We bought an LG Refrigerator, microwave, stove and dishwasher back in 2019 from ABT in Glenview Illinois. The refrigerator stopped working after 1 year due to a defective motherboard that prompted ABT to replace the entire unit. Last Saturday April 9th the refrigerator started leaking and the temperature went up quickly causing the loss of all food in the fridge and freezer. We were unable to fix the issue so we called LG directly because we were so disgusted. They referred us to a service company called A&E who booked our service for the earliest possible date of Thursday April 14th.

I am writing this for LG refrigerator. Their after sales service is worst. Pls think before buying this product..Their service center are not responsible for anything...Worst experience...Will never buy LG product.

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again it's again and again.

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. It's now 4 months after the "fix" and the problem is back! It's now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I can't believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

My husband and I bought a LG refrigerator from Home Depot. It was an LG refrigerator. We had problems with the ice maker not long after we bought it. We contacted LG about it and they sent a repair man then it developed more issue. We have contacted them and they said they would refund our money. Now they won't even answer our emails or calls, now don't buy an LG product.

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

I have been a follower of Consumers Reports for many years. When my 11 yr. old Electrolux started making noises I figured it was time to look for a new refrigerator. I was very happy with the French Dr. Electrolux so I chose to look for similar replacement. I went to Consumer Reports and found that it rated the LG LFXS28S96S/04 as the best French Door available.

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it’s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from "Provider" (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and that's all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they can't find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG can't find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

$2,000 French Door Refrigerator lasted two years, seven months. Cannot be repaired per a local repair man I paid. LG Corp has been useless to deal with. I'm going to rope Sears into this as well since I bought this POS there. They won't help either. If you are buying a fridge do your homework and buy the extended warranty. Stay away from LG and Sears if you're smart.

We bought our LG Refrigerator on May 2018 from Jetson in Stuart, FL and it stop cooling on December 30th 2021. An LG technician came in and told me he had bad news for me, he could not work in the unit due to Sulfur Contamination and his company advised him not to fix the unit. When I asked him, what could cause such contamination, he said it is because the "Chinese Drywalls". Our refrigerator Model #LSXS26366D is in the list of defective linear compressors in the LG Class Action Lawsuit. Our previous refrigerator was plugged in the same area for 13 years and never had a problem. We moved the old refrigerator to the garage, and it is still working under heat and humidity in a Florida garage. Our Air condition company certified that all our lines are clean with no contamination. All the appliances in our house are working properly, including our LG Washer and Dryer.

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – "You must have left your refrigerator open-" to – "Maybe YOU spilled something down into the ducts causing the compressor to die" – to – "The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon!" STILL, they don’t return calls and just continue to send technicians every 7 days.

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

I purchased this refrigerator 5 years and 6 months ago and it stopped cooling after 2 years of purchase. According to the technician, both the compressor and the evaporator need to be replaced due to the quality issue. It took over 10 days to get it fixed and I had to throw all my food in the refrigerator. It caused a lot of trouble during that period.

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and "repaired" it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and "repaired" it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They don't care about you once they have sold you their product.

I’m really shocked at the lack of customer service that I have received from LG. I placed my order a month ago and I have made 4 calls to LG plus 3 calls to XPO and it’s obvious that no one cares whether I receive my order or not. When a customer places an order why is it my responsibility to ensure I get my order? It should be your responsibility to ensure the customer gets their order once you accept payment. I own an LG refrigerator, LG over the stove microwave, LG range and LG television. I was planning purchasing an LG dishwasher but I’m probably going to switch brands at this point.

We bought this LG fridge in 2015. By 2019, the compressor had to be replaced as we got the “FF” error. Apparently this means “Freezer Fan” but LG never replaced the fan. Now in 2021, I fought in vain for LG to pay for the freezer fan failure which happened again. They should have changed the fan in 2019 itself when the unit was under warranty. Having paid for the freezer fan mused and losing all my food, now the compressor has failed again. The executive department of LG - no one is even answering the phone. Voice of the customer/ office of the President is a joke. They don’t care about customer sentiment and bulldoze you. I complained to Texas Attorney General earlier in 2021 During the freezer fan fiasco. Then LG offered to pay $275 which I denied as it didn’t cover the cost of repairing the fan. Now the compressor from 2019 is broke again. No one to talk to at LG! Pathetic.

I purchased an LG refrigerator with a pull-out freezer in 2016. I have purchased a lot of LG products and been fairly satisfied until now. At the beginning of the Global Pandemic the compressor on the fridge broke. I waited several weeks for someone to repair it. I had just done a fairly extensive grocery shop because we were headed into lockdown. I lost a lot of food and it was impossible to even purchase a small bar fridge or freezer - everything was out of stock. LG's customer service was horrible.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowe's Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowe's or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowe's stores!

Soooo got back from deployment and this $2500 paperweight had tripped the circuit breaker! That issue started within about 2 years after purchase. It's now been 3 years. They put in a new compressor which obviously solved nothing and refuse to repair the issue. If a fridge can't run by simply plugging it in, it's useless! So, I came home to the stinkiest refrigerator I've ever encountered! They also have a settlement for which my model number is included, but keep responding to me that it isn't. You wouldn't have came and installed a brand new compressor if that were the case!

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.

NOT SATISFIED! After 6 years of use the linear compressor failed. We were 1 year late in taking advantage of the Class Action against LG for their faulty compressors. While our compressor itself is covered for 10 years it is still going to cost us $800 to get the new compressor installed. What happen to QUALITY!!!

I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135

I gave a one star review when my ice maker broke and I failed to realize it wasn't user error within the warranty period. LG immediately reached out and much to my surprise, a repairman fixed it today for free. So I must eat my words and I've learned I should probably call them first. I have to say, all my other LG appliances and electronics have outlasted average lifespan.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told "when repairs are made the $80 would be subtracted from the repair cost" except the repair cost was more than a new appliance. STAY AWAY.

The icebox keeps things on every shelf good and cold. We enjoy all the room separate compartments. Ice maker could make bigger ice. Lol. Butter and cheese stays along with milk. Stays forever. Vegetable crispets are a dream

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

Their products are junk. Getting anyone to service them is impossible. Takes too long to get parts from Korea. I will never buy LG products again. American made products for me from now on. My experience was with a refrigerator.

I like the way the ice maker is in the door and picks up no taste or odor and a two drawer freezer. It has a lot of storage in the drawers. Ice and water dispenser takes tall stainless cups. Tells you when filters need changing.

French door, bottom freezer. Freezer space very good & easy to use with drawer providing better access. Door for milk and other items reduces times opening refrigerator. Would prefer two larger veggie drawers instead of three. Has larger meat drawer at bottom which allows for many shaped items. Just check local area for repair centers just in case something may need to be repaired for any brand appliance purchased.

Have had the fridge about 15 years. During that time it required 3 repairs. Last issue was fridge compartment freezing. Technician was unable to identify or fix the source of the problem. Some plastic parts like vegetable drawers were flimsy and broke easily. Otherwise it was a stylish and good, quiet unit.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

Day one of new refrigerator, frost is accumulating on the top of the bottom freezer and the bottom of the top freezer. Waited 4 months to report this thinking it would fix itself.... I will keep you informed, repair man said has ordered a new seal the the freezer.

I bought a 4 door LG refrigerator. It's a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.

I had a high regard for LG prior to this experience. Indeed, we have many LG items in our home. Now, our refrigerator has failed with a known fault and is not yet being fixed. We had a service appointment today which they cancelled. Rescheduled for 3 weeks later. That will be a month with no refrigerator. We bought what we thought was a high end refrigerator and it has worked great for a short time, but then just quit cooling. LG has been less than exemplary on fixing it. This is a very bad move, company wise. I now have a totally negative impression of LG and any of their products. I will NEVER buy another LG product. I just don't trust them anymore. We have to wait a full month without a refrigerator to find out if our refrigerator will even be fixed. Last LG item of any kind I will ever buy.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed.

My age 97 mother’s compressor died on Christmas Eve-she lost all her holiday foods. It’s been 9 months of calls to Presidential LG & promises with No Food Loss Compensation on 4 yr. old unit. Theft

After an extremely difficult process of escalations and multiple hours on hold, multiple departments, LG did decide to repair my fridge and it's operating as it should for a couple of days now, fingers crossed. I am upping my rating from 2 to 4 stars and hope this new compressor lasts a few years. The next statement is all hypothetical - If this compressor breaks again in a few years, my faith in LG refrigerators will forever be lost as these are supposed to be new and updated compressors.

I purchased a refrigerator 6 years ago, but in the last 3 years we have had the compressor go out and LG tech has had to replace it. Since June 2021 I've had 4 tech come out and my unit still does not cool to the temperature it's suppose to be. I've only had 2 good customer service experience. I have noted the agent and time that Iven call. No one has no clue what they are doing or review any notes that I requested to be added to my account. I've asked 4 times to speak to a Supervisor and I'm still waiting for a call. After 3 months, they determined I could get a refund for a % of the cost (which I'm fine with) or repair it again and going forward my warranty would be up and the repairs would be my responsibility. Meanwhile all the techs said this is going to go out again because they had issues with this model.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? "No fix. Problems with compressor and we don't even have the parts to fix it". The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

Bought a new LG Refrigerator about 2yrs ago and since June have had nothing but problems..First the compressor went and I lost $500 in food plus paid for labour to replace ($400). Now it is not working again (3 mos later) and it is out again ($350. in food lost)..Worst purchase ever!!!!

I have owned an LG refrigerator for five years, and have now had 3 times where it stopped sufficiently cooling due to a well known issue with the compressor and other internal components. There is even a class action lawsuit that covers numerous models. Part of the class-action lawsuit requires them to extend the warranty up to 5 years. Since I am now about 7 months past that 5 years warranty, LG will cover the parts to repair, but not the labor. Since the repair is quite involved, it is expensive and therefore not worth it, especially since this would have been the THIRD time to replace the compressor and other parts, and there is no guarantee it would be a durable repair.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.

My LG refrigerator stopped working on April 16, 2021, it was shy of 10 years. Called customer service and had to wait for 10 days for the tech to arrive. I was given a $150 for the food that had to be discarded but the inconvenience was greater. The tech replaced the compressor, direr main board, compressor board, condenser and it started to work, I was charged $400 odd dollars for services. The fridge worked for just about one and a half months and died again. Once again my food went bad and I was given 10 days waiting period for a tech. I was not refunded the services charges even though the fridge lasted just a couple of weeks after the initial services. I went ahead and bought a GE refrigerator as I no longer wanted to deal with LG.

I bought the LG LSXS26326 refrigerator in the 2015 with a 10 compressor warranty. The compressor failed 2021. When I contacted LG I was told by LG that they do not have service techs in the area. Three week wait just to get a third-party service company to do diagnostics, then the part can be ordered, which has a 3-5 business day turn around time. Multiple service companies refused to do LG service work. The LG service website lists available service providers in the area, but upon contact they all stated they no longer support LG warranty or service work. I will never buy another LG product.

We bought a new LG fridge with our home and it lasted about 6 months. Quit making ice. I called LG and they determined the compressor was failing after a month of service calls. They ordered parts, canceled my appointment 2x, finally someone shows up and says, "We’ll I don’t think the compressor is bad." We said, "Well 2 other people said it is so replace it like you're told." He did and it failed. The fridge never got cold. Ruined all the food inside overnight and when we pulled it out he had damaged the back panel. Called the repair group and was told they couldn’t come back out. It was up to Lg. Again called and jumped through all the hoops with Lg and now we’re waiting another week with no fridge or freezer. Had to go out and buy a chest freezer. They don’t care at all. Do not buy a LG fridge!!!!

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Don't buy this product!

I bought an LG ThinQ side by side in March of 2021 and July 2021 the compressor no longer works. It is not making ice nor dispensing water, the bottom half of the fridge freezes as well as the bottom of the freezer. I have been waiting patiently for the fridge to be repaired but when they came to repair it he explained that he would have to take the entire back off which will release all kinds of fumes into the air which could make us sick. Seeing as though we only had the fridge for 4 months we felt LG should replace it or return the money we spent for it or at least replace the money I have lost in groceries.

Caution: If you purchase an LG product from a store- such as Costco-my item was a refrigerator, your warranty is void if it is not professionally delivered or installed. Spent 5 weeks trying to get a defective door replaced only to receive a email from executive services: requires that the unit be delivered and professionally installed at the time of delivery. "Due to you picking your unit up from the dealer we will not be able to process your door damage claim. Please call customer support for further assistance at 800-243-0000." And when you call that number, you are connected to nice people in the Philippines... but they can do nothing to resolve or help with the issue.

My mother who lives in LA got a high tech LG fridge about 4 years ago which 2 months ago its compressor stopped operating and from that time she has made 6 different appointments with LG customers service to fix it! Every time they go and have look at the fridge and they say "well, it's the compressor and we don't have it with us!!!" That's all they do. Then my mom has to call them again and book another appointment which usually takes 2 weeks for them to appear, and the same story goes on! It's such a shame that the summer is going to finish and my mom couldn't use her fridge for 2 months. I wonder if LG's customer service has any ideas about living without a fridge in the summer time at all??? It's while my mom paid about $4000 for an useless huge box to sit in her kitchen! That's not acceptable, frustrating and we're not only gonna stop buying LG products, but also we'll get a lawyer to fix this problem ASAP!!!!

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the "first available appointment" was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out.

I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerator's compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a "BioHazard" due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LG's presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isn't qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that I'd probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

Bought an LG refrigerator from Home Depot. The compressor failed in less than a month. It has been impossible to get this resolved with LG. We have had no refrigerator for three weeks now! Also, after three days HD passes you off to LG. Miserable experience! Do Not Buy LG!

We purchased this refrigerator in May 2015. Ice maker has always been marginal, but this last week after we got home from a few days away, we found the refrigerator and freezer not working. No error codes, so we tried a power reset. Still no cooling or freezing. We called the appliance repair from the store we purchased from and their technician came out and verified the compressor had failed. He said their shop would contact LG about getting a repair estimate. We had purchased a 5 year warranty, but were 15 months out of coverage. Started to investigate if this was a common problem and lo and behold, we find there was a class action suit against LG for defective linear compressors. Our model was in the affected date range, however the settlement only covered 5 years after purchase for parts and labor. We are now waiting for a repair estimate. LG compressors are not reliable.

Bought a 30 in. W 20.2 cu. ft. Top Freezer Refrigerator in Stainless Steel with Multi-Air Flow and Reversible Door (Model LTCS20020S/00, SER 106MRKU08461) on June 19, Delivered on June 26. It never make any cold. Call LG, sent a service person come on July 1. Said no refrigerant and he had no license to handle it. Called again and again and send another service person come on July 21. It was said that the compressor is out of order plus other issues. Need to order parts which is a back order and will take a long time waiting.

My LG side by side refrigerator freezer stopped working 8/5/21. Was purchased in 2015. Called customer service and was provided authorized servicemen, (3). Called and neither were able to assist. One was out of business. Upon speaking again, customer service explained authorization process (1-3) weeks. Not acceptable I told her. I had a tech to come out and it was the linear compressor. Talked with customer service again 8/6/21. Informed her all my food was about spoil. Working between neighbors and coolers to salvage some. I explained process needed to speed up and I had already researched the LG lawsuit its linear compressors.

My 2-yr old LG fridge broke, LG authorized A&E to for the repair. I called A&E, took me 3 days to make an appointment. It was 2nd week of June, the appointment was 1st week of July. The repairman told me parts need to be replaced, they re-scheduled me for July 29. July 29 came and I got a phone call at 8 am telling me that the technician couldn't make it and told me to call A&E to reschedule. The earliest is August 24. I took a day off just to be home for the technician, and now this is my situation.

June 5th my brand new LG refrigerator was delivered. July 6th, it make a horrendous noise and stopped working altogether. I called LG, they told me the model didn’t exist. After an hour on the phone, I was finally given a repair date for 26 days later…. almost as long as I had owned it… I said that I needed something better. The best they could do was 10 days later. I took the time off work and the repairman never showed up. After calling LG, they ask me to plug it in. I did and still not working. They told me the service guy was scheduled for the original date and didn’t see another one in their system. No apologies no urgency, no nothing. The night before the guy shows up, I plug it in again, thinking my luck, it will work when he shows up (I had it unplugged for fear of fire because of the horrendous sound it made when it broke). It still didn’t power on.

My LG refrigerator stopped cooling on June 26, 2021, so I called LG customer service to schedule a service appt. The young lady told me that my fridge was still under the warranty. I only purchased it in 2017. The warranty says 10 years for the compressor. They said someone would contact me to schedule an appt. No one called me so I called the number customer service provided. The service agent told me he would be at my house on July 6, 2021, but no one showed. I immediately called customer service back to let them know their people were a no-show, and they did not even call to say they were not going to make it. So the customer service rep. told me that someone would be out to fix the problem in 2 days July 8, 2021. I also lost food trying to preserve it thinking someone would come out in a reasonable time to fix it. In two days another no-show.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.

LG French Door Refrigerator/Freezer- This is the absolute worst appliance I've ever owned, and I've owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldn't close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isn't working yet again. Called the technician. They say they don't have anyone available and that if it's not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone what's wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They don't care about their customers whatsoever and if they say they do it's a flat out lie.

LG Full well knows they have compressor problems with a bunch of their refrigerators. We lost all our food & it took them two weeks to service us, it was just pathetic and we still had to pay like $500 for a problem they are fully aware of. They refused to pay me for the food lost even after wasting my time making me believe I would get reimbursed. In all my life I’ve never had a refrigerator die and I’m over 50 years old. I have met at least four people who have had LG refrigerators just stop working. Never buy LG unless you like junk.

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

I purchased a fridge from Home Depot on July 18th 2020, May 20th 2021 it started making noises and read an ERROR CODE, I called LG the first available day, I was sent thru the warranty service company and dealt with them scheduling a tech that didn't come prepared with the correct equipment to even work on the thing, then was told the wrong parts were ordered, waited on new parts and then the warranty company kept scheduling a tech that wasn't certified to work on the fridge so the system was cancelling the appointment. Finally on June 15th I spoke with a case manager at LG who assured me she was the one dealing with my case and would have it taken care of in 7-10 business days.

I purchased a refrigerator on 7 /6/ 2021. It was delivered and installed on 7/8 /2021. On 7/ 9 /2021 I got a compressor fan error. Service appointment for Monday 7/12/2021. IT LASTED ONE DAY!!! Waiting to see what the repairman will have to say.. I'm Not happy to say the least!

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

We purchased for my Birthday on 7/30/18, and received in 8/3. Bought for the looks and the “WiFi” option to detect issues and save on service calls. But, on 6/13/21 - less than 35 months it stopped cooling. The worst is the WiFi seems to be useless & despite spending over 2 1/2 hours on phone with LG AND getting approval for parts and labor to be covered, it is now 6/17 and we have no service and I’m on the phone for 30 minutes now still waiting for the executive team to answer a transfer call that was supposed to take 2 minutes. So frustrating.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60's. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me it's user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly it's working again.

I purchased a large LG French Door Refrigerator, with a 5 year warranty, in 2016. It worked fine until 2019, when the compressor failed and needed replacement. LG replaced the compressor, but the refrigerator broke down again the next month. It broke down 2 additional times to-date. During this time, my refrigerator (model LMX530776S) and approx. 50 other models, were identified as DEFECTIVE and covered by a Class Action Suit. At this point, I requested that LG replace my refrigerator. As stated above, the Customer Service Dept. became totally curt and unhelpful. They lied to me about the status of my claim and repeatedly declined to connect me to a manager. Once I received an email from the Problem Solution Dept., that I was later informed didn’t exist! LG dragged this out until my warranty expired and never fixed my fridge. I will NEVER Buy Another LG Product Again.

Why is zero stars not an option I wonder? Do not trust in an LG refrigerator! I bought all new kitchen appliances five years ago (all LG) and the most expensive was the french door refrigerator. It is supposed to have a "state of the art" linear compressor. Well, please research and you will see many people in the same position as myself. After two years, the refrigerator compressor failed. It was like pulling teeth to have LG get a technician out to my home even though it is under warranty. Low and behold, after numerous calls I was able to get a technician to my home to say I need a new compressor. Parts needed to be ordered - another delay which took about three weeks.

The frig was delivered on 5/6 and worked until 5/16. We contacted immediately and on 5/17 they acknowledged (below), however now it is impossible to reach them for any updates. I had to go buy a small fridge for milk and necessities. "Dear Kristin Ayotte, Thank you for submitting your request! Your requests are valuable to us and we will address them as quickly as possible. Your request has been queued. Request Number **. Request Date 05/17/2021. Product Refrigerators. Product Number LRFCS25D3S.ASTCNA0."