Craftmatic^® Adjustable Beds Reviews

Ordered & paid for the bed over 9 months ago (Sept 8, 2025) and to date received nothing including no return phone calles. I was able to speak to someone most of the time but they'd always said they would get back to me and never did. Now I am asking for a refund and pray it will not take as long or longer to get the funds back. Super dissatisfied.

I purchased a Craftmatic bed 20 yrs ago. My invoice clearly states I have a lifetime warranty on the frame. It broke 3 yrs ago. I called craftmatic several times with the same representative and he was arrogant. He offered to sell me a bed for thirty five hundred dollars. I paid 5k for the bed. I know what is written on my invoice. Craftmatic will not honor its products.

Stole over $5000 from me. Never delivered the bed nor my money (Steve ** is the representative). I have left countless messages, emais, phone calls but he will not refund our money. I'm 65 years old and this type of treatment is not acceptable.

I ordered and paid for my bed on Jan 23rd 2025 and it still has yet to be delivered!!! No one will answer my phone calls or e mail!!!! Don't ever do business with this company!!!! Corey **, Choctaw Oklahoma.

We ordered a bed from Craftmatic by phone Dec 16th. I have been calling since 1-1-25 to the salesman, calling 3 1-800 numbers, emailed numerous times. Never a reply, contact of any kind with a delivery date. We filed a Attorney General complaint with Florida. Hoping for a full refund so we can go elsewhere.

If they have a minus 5 star I would rate that. Ordered our Bed in Nov 6th, 2024. told it would be here in about 5 weeks. It is now March 3rd 2025 and we have not received the Adjustable bases as yet. Got the Mattresses in Jan 2025. Paid over $4500. All you ever get if you get some to answer your call is a runaround. This company is a big rip off and should be put out of Business for fraud. This is the worst company I have ever seen. My advice to anyone thinking to do business with them is DO NOT.

Updated on 02/11/2025: I ordered my Craftmatic bed on October 23, 2024. It is February 11, 2025 and it's still not here. I just talked to one of the representatives and asked him why and three days later I'm still waiting for a reply; so, I called and hung up and I called and hung up and I did this a dozen times until someone picked up and it worked! I got a representative and he couldn't tell me when I would get my bed and this was the man I spoke to asking him to find out. When I asked him how long it would take for him to find out and asked him to be as persistent as I was in getting him, he sounded slightly annoyed.

My wife and I purchased a Craftmatic Adjustable bed from Adjustable Bed Enterprises Inc. Pompano Beach FL. We purchased the bed 0n 10/5/24 with a contracted delivery date of 10/22/24. As of this date 11/20/24 we have not received the bed. We contacted the company five times and spoke with two individuals who identified themselves as sales representatives. We were promised tracking information and delivery information. We have received neither piece of information. In point of fact the last sales representative hung up the phone when I made a request to speak with the area manager. We are completely dissatisfied with the services, and we are currently out $5,000.00. If someone from Consumer Affairs would like to contact us we would be more than glad to speak with a representative.

We bought a Craftmatic Adjustable bed for over four thousand dollars in May 2023. We didn't get the bed or our money back. We are senior citizen. They said it would be here in 4 weeks. Never got our bed or a refund. They blocked our phones and lied to us the whole time. It very sad that no one will help us. We tried the Attorney General they didn't care and ConsumerAffairs. So no bed and no money. I would not ever buy anything from Craftmatic beds. We are not the only ones they have did this to. Lots of bad reviews about this company. I was born in Florida and I refuse to say I was from there. Just beware. They will steal from you and then block you.

BEWARE. I just called Craftmatic this morning for pricing. The representative was not overly nice or helpful. I gave him my contact info and asked him to include the price he quoted me. I then saw these reviews and was shocked! I called back to ask him about this and he said he didn't have to discuss this with me! When I pressed him on this he hung-up on me! Needless to say I will not be purchasing from them! Thank God I didn't order and pay for a bed otherwise, as per other reviews, I possibly would have been out my money too! Why doesn't some federal agency follow up on this for all the poor customers who are out their money??