Craftmatic^® Adjustable Beds Reviews

Buyer beware! My elderly father ordered an adjustable bed in July 2023. He paid the full amount of more than $3000. After 8 weeks, there is no idea as to when it might ship and if he might ever receive it. Initially he spoke with Pete who gave his personal cell number for future questions. He never answered his phone and didn’t return calls. He then spoke with Sheila who also gave her number. She assured the bed would shipped soon. On 8-21-2023, he asked me, his daughter, to call for a status as he has poor hearing and difficulty with the telephone. Sheila advised they had shipping problems but would email him and text me with further info. The following week, she told me they were expecting a shipment in their warehouse later that week. The bed would be shipped 9-4-2023. That was a holiday so I assumed it would sent the following day, 9-5-2023.

The customer service department is rude and refuses to own information in the purchase journey. We experienced multiple contacts throughout the organization that refused to help and refused to cancel or escalate the order concerns. There is NO personal responsibility to the customer. The worst experience of a purchase ever.

I talked to a sales agent, Randy, and he convinced me that there was only one bed left and to hold it I had to put down a refundable deposit of $500 while I talked to my wife about it and did the measurements to see if it would fit in my bedroom. I am fully disabled and a bed has to be right for me to use. It was too big so I called back 9 days later to get my monies back. It has now been 21 days since my request and I have not received my refund to have been given a callback. I have left at least 8 to 10 messages with no response. This is horrible Customer Service and would never recommend this company to anyone..

I filled out a form explaining in detail the bed I was interested in purchasing. About 2 to 3 minutes later I received a call from a gentleman stating that I had called Craftmatic bed. I did not I filled out an inquiry or information form. This person was very unconcerned and gave me a quote. I said thank you and hung up. Hours later another male called. I began to explain that I was not interested. This person became verbally rude insisting I called him. I didn't. I changed my mind. I can do this. Yet, again today that same rude person called again. I stated I was no longer interested. He hung up in my face. I am requesting my number be removed from your call list please. If this does not stop I will take further actions.

On March 10th I called to find out about a bed. The day after Ron called me back and said that the 50th anniversary beds that I was inquiring about were probably sold out. He said he would check and get back to me--he did and said that he had located one in my area and it could be delivered this week, he advised me that Ellen would be calling to confirm the payment ($3156.84) on Monday. She did and I thought it was handled. I found out that the address was incorrect through an email. I check my original order and my address was correct. I called the delivery dept and left a voice message--about the problem but never got a call back.

I tried to purchase a bed on April 4 2023. Salesman said if I could put $500 down he guaranteed I’d be approved. Here it is April 1st and still haven’t received refund. I understand getting turned down but a month to get refunded is crazy. Craftmatic customer service really bad. I hate I couldn’t give them negative stars. I guess I’ll have to get my local news to do a report on them so others don’t lose money.

I ordered a bed and adjustable bed frame for my 89 yr old Mom and we had to cancel the order and due to her hospitalization I have been waiting for over a month for a my refund, I have made several calls and get no response, I work in customer service and for this company to advertise that they are #1 in the whole world is a joke, I have repeatedly ask to speak with a manager or supervisor and left messages for this refund and get no response, I highly discourage anyone to order anything for this company, the next step is contacting a lawyer to get my $500 refund.

I placed an order with Craftmatic with my debit card for 3,614.00 February 25, 2023 and realising that the bed that I had ordered would not fit in my bedroom I called back and canceled the order the same day. On Monday February 27th the money was withdrawn from my account. Today is March 28, 2023 and the money has not been refunded. I have made repeated calls to Craftmatic and get the runaround. The person will say "I'll connect you with a certain party" and get white noise no answer. Or the person that I'm talking to will give me the same old story about the process that has to be done before I'm refunded. That it gets sent from department to department to department. The company was very quick to withdraw my money. Why so long to refund it. I have received no merchandise from them. This is a company of grifters that have robbed me of my money. I would recommend to anyone considerating a purchase with them to beware.

Don't use this company. Purchased a bed at the end of January 2023. Was going to ship in 7-10 days - it's been over 30 days and no bed. Can't get anyone to call us back - there is no customer service with this company. We did finally talked to the salesman today - and he was supposed to be getting us a refund. We will see.... Bad Bad Customer Service - I would never use this company.

After canceling order on same day 3 months later waiting for refund after contacting and requesting many times. They have not responded to credit card company either. Craftmatic won't confirm deposit return.