Craftmatic^® Adjustable Beds Reviews

This Company is running by scums that lie, and lie and lie to you. I recently ask the Civil Court of New York City to Summon this company, and start the process of having the Sheriff office of Broward County to serve the Summons to Craftmatic Industries Inc. I bought the mattresses on 01/29/2026 and was promised delivery in two weeks. The Sheriff of Broward County try 3 times to serve the Summons, the Craftmatic Industries Inc never open the doors to the Sheriff's representatives. So my Summons was never served. Once Steven Alves (President of Craftmatic Industries Inc) saw the Sheriff's knocking 3 times, only then they deliver my mattresses. I do not recommend this company to anybody. They are no good. I just received my delivery today 06/12/26 5 months later. Please stay away from this crooks.

Ordered & paid for the bed over 9 months ago (Sept 8, 2025) and to date received nothing including no return phone calles. I was able to speak to someone most of the time but they'd always said they would get back to me and never did. Now I am asking for a refund and pray it will not take as long or longer to get the funds back. Super dissatisfied.

I purchased a Craftmatic bed 20 yrs ago. My invoice clearly states I have a lifetime warranty on the frame. It broke 3 yrs ago. I called craftmatic several times with the same representative and he was arrogant. He offered to sell me a bed for thirty five hundred dollars. I paid 5k for the bed. I know what is written on my invoice. Craftmatic will not honor its products.

Stole over $5000 from me. Never delivered the bed nor my money (Steve ** is the representative). I have left countless messages, emais, phone calls but he will not refund our money. I'm 65 years old and this type of treatment is not acceptable.

I ordered and paid for my bed on Jan 23rd 2025 and it still has yet to be delivered!!! No one will answer my phone calls or e mail!!!! Don't ever do business with this company!!!! Corey **, Choctaw Oklahoma.

We ordered a bed from Craftmatic by phone Dec 16th. I have been calling since 1-1-25 to the salesman, calling 3 1-800 numbers, emailed numerous times. Never a reply, contact of any kind with a delivery date. We filed a Attorney General complaint with Florida. Hoping for a full refund so we can go elsewhere.

If they have a minus 5 star I would rate that. Ordered our Bed in Nov 6th, 2024. told it would be here in about 5 weeks. It is now March 3rd 2025 and we have not received the Adjustable bases as yet. Got the Mattresses in Jan 2025. Paid over $4500. All you ever get if you get some to answer your call is a runaround. This company is a big rip off and should be put out of Business for fraud. This is the worst company I have ever seen. My advice to anyone thinking to do business with them is DO NOT.

Updated on 02/11/2025: I ordered my Craftmatic bed on October 23, 2024. It is February 11, 2025 and it's still not here. I just talked to one of the representatives and asked him why and three days later I'm still waiting for a reply; so, I called and hung up and I called and hung up and I did this a dozen times until someone picked up and it worked! I got a representative and he couldn't tell me when I would get my bed and this was the man I spoke to asking him to find out. When I asked him how long it would take for him to find out and asked him to be as persistent as I was in getting him, he sounded slightly annoyed.

My wife and I purchased a Craftmatic Adjustable bed from Adjustable Bed Enterprises Inc. Pompano Beach FL. We purchased the bed 0n 10/5/24 with a contracted delivery date of 10/22/24. As of this date 11/20/24 we have not received the bed. We contacted the company five times and spoke with two individuals who identified themselves as sales representatives. We were promised tracking information and delivery information. We have received neither piece of information. In point of fact the last sales representative hung up the phone when I made a request to speak with the area manager. We are completely dissatisfied with the services, and we are currently out $5,000.00. If someone from Consumer Affairs would like to contact us we would be more than glad to speak with a representative.

We bought a Craftmatic Adjustable bed for over four thousand dollars in May 2023. We didn't get the bed or our money back. We are senior citizen. They said it would be here in 4 weeks. Never got our bed or a refund. They blocked our phones and lied to us the whole time. It very sad that no one will help us. We tried the Attorney General they didn't care and ConsumerAffairs. So no bed and no money. I would not ever buy anything from Craftmatic beds. We are not the only ones they have did this to. Lots of bad reviews about this company. I was born in Florida and I refuse to say I was from there. Just beware. They will steal from you and then block you.

BEWARE. I just called Craftmatic this morning for pricing. The representative was not overly nice or helpful. I gave him my contact info and asked him to include the price he quoted me. I then saw these reviews and was shocked! I called back to ask him about this and he said he didn't have to discuss this with me! When I pressed him on this he hung-up on me! Needless to say I will not be purchasing from them! Thank God I didn't order and pay for a bed otherwise, as per other reviews, I possibly would have been out my money too! Why doesn't some federal agency follow up on this for all the poor customers who are out their money??

I waited for over a year and didn’t the bed and when I cancel they radio silence, got told that was going to get my money via check. Made wait for like 2 mo. And they don’t answer in the accounting department. Now, I’m out of $4000. A fully disable veteran believe on this company and not losing. Recommend Small Claims Act in your area to try to get the money they won’t and I’m still paying interest on the amount. They cause me emotional and financial hardship to this day!

My husband and I are handicapped. We laid away a Craftmatic adjustable bed as a anniversary present for ourselves in January of 2022. Paid it off in December 2023. The company called whenever we were late with a layaway payment. I was told my mattress would arrive first and the delivery dept would get in touch with me. I cannot reach anyone at the company. We are out of $5000.00 and the phones don't work. No stars for them!!! This once reputable company has literally ripped us off!!

I ordered 2 extra long twin beds, to make a king bed, on 5-30-2023. When I had not received a delivery by July I called and was informed the bed was on backorder. In August still no delivery. I called delivery and got a voice mail, left a message and call back number. No reply. I called again in September and October, still no reply. I called the personal number the salesperson gave me, that mail box was full and not taking any more messages in November. Tried again in December, still no luck with delivery or service or sales. This company took my money and left me hanging. I have since disputed the charge with my Credit Card Company. With luck I may get my money back. I am very disappointed in a company I did business with 20 years ago when I bought my first Craftmatic bed. The original organization, was a good one, this one is not.

Still have not got bed and they took my money, Keep delaying. Now they won’t answer the phone. I wait for an hour on the phone and it keeps telling me I am first in line. No one ever answers it. This company need to fined or something for what they are doing to people.

My son is a Paralyzed Veteran sleeping sitting up because the bed from Craftmatic Adjustable didn't get delivered since 9/18/2023. Today is October 5, 2023 and we don't get any answers about the delivery. The operator is very nasty and hangs up when we call. But they wanted a deposit the first time we call.

I bought it on May 13th, 2023. I was told I would have my bed in 4 weeks, it is now September 27th and no bed. I canceled my order in June, still no refund and I have called them a lot of times. I left messages every time and they still haven't called or gave me my money. I was born in Florida and I am very ashamed that I called it my home, I won't do it again. I am going to file with the Attorney General's office and see what they can do. I looked on their website and I am not the only person this is happening to, someone needs to help us, we are both in our 60's and thought this bed would help my husband to sleep in a bed and not in a recliner for over a year. Please help us and people like us. Just look at their reviews. Hope you can help.

DO NOT BUY ANYTHING FROM THIS COMPANY!!! Craftmatic has stolen $4,500 from my dead father and refuses to return this money to his widow, my 75-year old mother. My dad ordered the bed in February 2023, six weeks before he died. Over the next few weeks, Craftmatic scheduled four delivery dates. The first three they never showed. They at least called and cancelled the fourth one, claiming the base hadn’t come in so they couldn’t deliver it after all.

Buyer beware! My elderly father ordered an adjustable bed in July 2023. He paid the full amount of more than $3000. After 8 weeks, there is no idea as to when it might ship and if he might ever receive it. Initially he spoke with Pete who gave his personal cell number for future questions. He never answered his phone and didn’t return calls. He then spoke with Sheila who also gave her number. She assured the bed would shipped soon. On 8-21-2023, he asked me, his daughter, to call for a status as he has poor hearing and difficulty with the telephone. Sheila advised they had shipping problems but would email him and text me with further info. The following week, she told me they were expecting a shipment in their warehouse later that week. The bed would be shipped 9-4-2023. That was a holiday so I assumed it would sent the following day, 9-5-2023.

The customer service department is rude and refuses to own information in the purchase journey. We experienced multiple contacts throughout the organization that refused to help and refused to cancel or escalate the order concerns. There is NO personal responsibility to the customer. The worst experience of a purchase ever.

I talked to a sales agent, Randy, and he convinced me that there was only one bed left and to hold it I had to put down a refundable deposit of $500 while I talked to my wife about it and did the measurements to see if it would fit in my bedroom. I am fully disabled and a bed has to be right for me to use. It was too big so I called back 9 days later to get my monies back. It has now been 21 days since my request and I have not received my refund to have been given a callback. I have left at least 8 to 10 messages with no response. This is horrible Customer Service and would never recommend this company to anyone..

I filled out a form explaining in detail the bed I was interested in purchasing. About 2 to 3 minutes later I received a call from a gentleman stating that I had called Craftmatic bed. I did not I filled out an inquiry or information form. This person was very unconcerned and gave me a quote. I said thank you and hung up. Hours later another male called. I began to explain that I was not interested. This person became verbally rude insisting I called him. I didn't. I changed my mind. I can do this. Yet, again today that same rude person called again. I stated I was no longer interested. He hung up in my face. I am requesting my number be removed from your call list please. If this does not stop I will take further actions.

On March 10th I called to find out about a bed. The day after Ron called me back and said that the 50th anniversary beds that I was inquiring about were probably sold out. He said he would check and get back to me--he did and said that he had located one in my area and it could be delivered this week, he advised me that Ellen would be calling to confirm the payment ($3156.84) on Monday. She did and I thought it was handled. I found out that the address was incorrect through an email. I check my original order and my address was correct. I called the delivery dept and left a voice message--about the problem but never got a call back.

I tried to purchase a bed on April 4 2023. Salesman said if I could put $500 down he guaranteed I’d be approved. Here it is April 1st and still haven’t received refund. I understand getting turned down but a month to get refunded is crazy. Craftmatic customer service really bad. I hate I couldn’t give them negative stars. I guess I’ll have to get my local news to do a report on them so others don’t lose money.

I ordered a bed and adjustable bed frame for my 89 yr old Mom and we had to cancel the order and due to her hospitalization I have been waiting for over a month for a my refund, I have made several calls and get no response, I work in customer service and for this company to advertise that they are #1 in the whole world is a joke, I have repeatedly ask to speak with a manager or supervisor and left messages for this refund and get no response, I highly discourage anyone to order anything for this company, the next step is contacting a lawyer to get my $500 refund.

I placed an order with Craftmatic with my debit card for 3,614.00 February 25, 2023 and realising that the bed that I had ordered would not fit in my bedroom I called back and canceled the order the same day. On Monday February 27th the money was withdrawn from my account. Today is March 28, 2023 and the money has not been refunded. I have made repeated calls to Craftmatic and get the runaround. The person will say "I'll connect you with a certain party" and get white noise no answer. Or the person that I'm talking to will give me the same old story about the process that has to be done before I'm refunded. That it gets sent from department to department to department. The company was very quick to withdraw my money. Why so long to refund it. I have received no merchandise from them. This is a company of grifters that have robbed me of my money. I would recommend to anyone considerating a purchase with them to beware.

Don't use this company. Purchased a bed at the end of January 2023. Was going to ship in 7-10 days - it's been over 30 days and no bed. Can't get anyone to call us back - there is no customer service with this company. We did finally talked to the salesman today - and he was supposed to be getting us a refund. We will see.... Bad Bad Customer Service - I would never use this company.

After canceling order on same day 3 months later waiting for refund after contacting and requesting many times. They have not responded to credit card company either. Craftmatic won't confirm deposit return.

My dad purchased 2 new beds, long story short, my mom died and never even saw the bed. Beds were delivered Jan 11 2022, we called about a return around January 14, was told we couldn't start a return until after the 30 day trial. Called around Feb 14, and was offered to purchase a king mattress at an additional cost, but we didn't want that. We told them multiple times that we wanted to return one of the beds. Kept getting put off, and was again offered to purchase a king size mattress 2 more times. My dad has been trying to return a bed since January, we are now in June. Return fees are 700$. This is ridiculous!

I have had a Craftmatic bed for more than 20 years and was more than pleased with it. It is finally worn out, so am getting a new one (better one). If it is anything like what Randy told me I know I will enjoy it for the rest of my life. Randy was very helpful, very polite, friendlly and informative. I was already sold on craftmatic but he made it a sure thing! Thank you Randy and craftmatic.