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About Craftmatic® Adjustable Beds Reviews
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
Pros & Cons
- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic offers a number of adjustable bed options. Its models have different levels of comfort and convenience. Each model offers a wireless remote for easy use. You have to call for pricing and purchase.
We bought this bed and mattress to help mother be able to get in and move/position better in the bed. She loved it and was very comfortable laying down or resting in the up positi...Read full review
The bed is great. Especially good if you or your significant other have any health issues. For back sufferers or breathing issues this bed is perfect. The mattress has two sides a...Read full review
What is Craftmatic Adjustable Beds?
Craftmatic offers electric adjustable beds that provide in-home convenience and comfort for customers. The company has been operating for more than 45 years and has sold more than a million beds, according to its website. Craftmatic offers customers a number of products with several convenient features for an optimal sleeping experience.
How does Craftmatic work?
Craftmatic adjustable beds are only available to purchase by phone. The company has advertised on television for years, prompting customers to call its 1-800 number. The website allows you to request free information by providing your name, address, phone number and email, but you still need to call for pricing.
Craftmatic allows customers to try the product for 30 days at home. If you’re not happy with your bed after your trial period, Craftmatic will arrange for the return. You will have to handle the cost of return shipping.
Craftmatic offers three adjustable bed models: the Legacy, the Model 1 and the Monaco Elite. Bed sizes range from twin to California king. Queen, king and California king models are available in single or dual mattresses. The dual bed allows each person to adjust the bed to their individual needs.
Standard models include a motor with a lifting capacity of 450 pounds. There are also heavy-duty models available that have a 600-pound capacity and several mattress options, depending on the frame model. Mattresses include:
- Dual plush/firm
- Luxury firm
- Plush soft
- Memory foam
Legacy: This model is Craftmatic’s most popular. The Legacy comes with a wireless remote that lights up in the dark. Features include:
- Quiet head and leg motors
- LED safety lights
- Two-position programmable memory
- Programmable zero-gravity anti-snore button
- One-touch button to return to flat position
- Rising adjustable pillow feature
- Head and leg full-body massage
- Automatic massage turnoff
- Child and pet safety lock
Model 1: This model comes with a variety of programmable positions. According to the website, there are over 1,001 combinations. Other features of this model are:
- Full-body wave massage with 30-minute timer
- Optional heat control
- Standard wireless remote
Monaco Elite: This model allows for four individual adjustable zones: head, pillow, lumbar and foot. Other features include:
- Dual massage with wave technology
- Adjustable-height frame legs
- Two anti-snore programmable positions
- Safety lock
- Under-bed light
- One-touch button to return to flat position
- Four USB ports (USB-A and USB-C)
- Dual-density mattress, or memory foam for the Monaco Grande Supreme
Craftmatic Adjustable Beds price
Craftmatic does not offer pricing information on its website. When you click the pricing info link, you are led to a contact form that requests your name, address, phone number and email. When you submit the form, you are encouraged to call a representative for pricing information. The website claims you can shop by phone and save.
Craftmatic offers a low-price guarantee and direct-to-consumer prices. The company claims that customers can save up to 50% compared with other adjustable bed brands. It also allows customers to test their adjustable bed at home for up to 30 days and get a refund if they decide to return it. Keep in mind that customers are responsible for the cost of returns, which can run quite high.
Craftmatic provides a limited warranty with its products. There’s a one-year warranty for the frame and its parts, including gears and controls. Mattresses have a 25-year warranty against manufacturer defects in materials and workmanship.
Craftmatic Adjustable Beds FAQ
Does Medicare pay for Craftmatic beds?
Medicare covers hospital beds as durable medical equipment under Part B. While Craftmatic does use hospital-quality parts, the website doesn’t mention anything about Medicare coverage. Contact Medicare for more information.
Can you use any mattress on a Craftmatic bed?
You can’t use just any mattress on a Craftmatic bed. Still, there are various mattress styles that work with an adjustable base. Look for a flexible mattress, such as a memory foam or latex mattress. Craftmatic does offer a number of mattress options to suit customers’ needs.
Does Craftmatic offer warranties?
Craftmatic offers a limited warranty. It covers elements of the bed frame for one year. Its mattresses are covered under a limited warranty for 25 years.
Does Craftmatic offer a free trial?
Craftmatic does offer a free trial. Customers can try a bed at home for 30 days and return it for a full refund if they don’t like it. The customer must pay for shipping on the return.
Do we recommend Craftmatic Adjustable Beds?
With different models to choose from and features such as full-body massage and programmable memory, Craftmatic has a model for every customer. Its adjustable beds can help customers with pain issues such as arthritis, back and leg pain. The wireless remote makes adjustments easy. The company doesn’t allow customers to purchase online, however.
If you’re shopping for an adjustable bed, Craftmatic is a good brand to consider. The features, trial period and warranty make it appealing, but be prepared to call for pricing information and to make your purchase.
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Reviewed Sept. 18, 2023
Buyer beware! My elderly father ordered an adjustable bed in July 2023. He paid the full amount of more than $3000. After 8 weeks, there is no idea as to when it might ship and if he might ever receive it. Initially he spoke with Pete who gave his personal cell number for future questions. He never answered his phone and didn’t return calls. He then spoke with Sheila who also gave her number. She assured the bed would shipped soon. On 8-21-2023, he asked me, his daughter, to call for a status as he has poor hearing and difficulty with the telephone. Sheila advised they had shipping problems but would email him and text me with further info. The following week, she told me they were expecting a shipment in their warehouse later that week. The bed would be shipped 9-4-2023. That was a holiday so I assumed it would sent the following day, 9-5-2023.
On 9-11-2023, I called Sheila again. She advised they never received their shipment until 9-5-2023. It was being sorted and bed would be shipped by 9-14 or 9-15. When I didn’t hear anything, I called Sheila again on 9-15-2023. She sent me a text stating their office was closed so she couldn’t check the computer. She assured me she would call me first thing Monday morning, 9-18-2023. I didn’t hear so I called her a little before 10 am. As usual, I had to leave a voice mail asking her to call. She responded by text. After I confirmed account number and my telephone number, she sent me another text stating she was waiting to hear from the warehouse. She mentioned they didn’t receive the shipment last Friday. (This was at 10:35 am.) This confused me as they had the bed last week, now they don’t!
After no response, I left her another message asking her to call me. I called 15 minutes later and left another message stating we were tired of excuses and the bed needed to be shipped today. Still no response so I left her another message asking her to call. This time she did call me back. When I explained I was frustrated and I was tired of the excuses. She indicated that she had only spoken to me one time, on 9-11 -2023. My father had instructed me to cancel the order which I expressed. At that point, she stated my father would need to call in to do so.
This company has very poor communication and customer service. They do not follow through. Now they cannot tell my father how long the refund may take…. He cannot get another bed until he has that money. He is elderly and needs the bed to help his back. He had a Craftmatic for nearly 30 years and it stopped working. He liked the product which was why he tried to ordered a new one. I would hate for any one else to go through this!Thank you,
(daughter of Cecil)
Reviewed Sept. 12, 2023
The customer service department is rude and refuses to own information in the purchase journey. We experienced multiple contacts throughout the organization that refused to help and refused to cancel or escalate the order concerns. There is NO personal responsibility to the customer. The worst experience of a purchase ever.
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Reviewed Aug. 31, 2023
I talked to a sales agent, Randy, and he convinced me that there was only one bed left and to hold it I had to put down a refundable deposit of $500 while I talked to my wife about it and did the measurements to see if it would fit in my bedroom. I am fully disabled and a bed has to be right for me to use. It was too big so I called back 9 days later to get my monies back. It has now been 21 days since my request and I have not received my refund to have been given a callback. I have left at least 8 to 10 messages with no response. This is horrible Customer Service and would never recommend this company to anyone..
Reviewed Aug. 8, 2023
I filled out a form explaining in detail the bed I was interested in purchasing. About 2 to 3 minutes later I received a call from a gentleman stating that I had called Craftmatic bed. I did not I filled out an inquiry or information form. This person was very unconcerned and gave me a quote. I said thank you and hung up. Hours later another male called. I began to explain that I was not interested. This person became verbally rude insisting I called him. I didn't. I changed my mind. I can do this. Yet, again today that same rude person called again. I stated I was no longer interested. He hung up in my face. I am requesting my number be removed from your call list please. If this does not stop I will take further actions.
Reviewed May 8, 2023
On March 10th I called to find out about a bed. The day after Ron called me back and said that the 50th anniversary beds that I was inquiring about were probably sold out. He said he would check and get back to me--he did and said that he had located one in my area and it could be delivered this week, he advised me that Ellen would be calling to confirm the payment ($3156.84) on Monday. She did and I thought it was handled. I found out that the address was incorrect through an email. I check my original order and my address was correct. I called the delivery dept and left a voice message--about the problem but never got a call back.
I called Ellen and she said everything had been straightened out. So, I waited for a person to call me to set up a delivery date--Nope, then I proceeded to call 20+ calls--waiting sometimes 15+ minutes--then the announcement said, "You have been kicked out from this conference--hung up! I finally talked with Sheila and she put a cancellation in on 4/11. As of 5/8 I have not been able to get in touch with Lydia (Finance) to get my money back. I would like to get this matter resolved--before I get transferred again. Sincerely, P. Q. **, USMC
Reviewed May 1, 2023
I tried to purchase a bed on April 4 2023. Salesman said if I could put $500 down he guaranteed I’d be approved. Here it is April 1st and still haven’t received refund. I understand getting turned down but a month to get refunded is crazy. Craftmatic customer service really bad. I hate I couldn’t give them negative stars. I guess I’ll have to get my local news to do a report on them so others don’t lose money.
Reviewed April 27, 2023
I ordered a bed and adjustable bed frame for my 89 yr old Mom and we had to cancel the order and due to her hospitalization I have been waiting for over a month for a my refund, I have made several calls and get no response, I work in customer service and for this company to advertise that they are #1 in the whole world is a joke, I have repeatedly ask to speak with a manager or supervisor and left messages for this refund and get no response, I highly discourage anyone to order anything for this company, the next step is contacting a lawyer to get my $500 refund.
Reviewed March 28, 2023
I placed an order with Craftmatic with my debit card for 3,614.00 February 25, 2023 and realising that the bed that I had ordered would not fit in my bedroom I called back and canceled the order the same day. On Monday February 27th the money was withdrawn from my account. Today is March 28, 2023 and the money has not been refunded. I have made repeated calls to Craftmatic and get the runaround. The person will say "I'll connect you with a certain party" and get white noise no answer. Or the person that I'm talking to will give me the same old story about the process that has to be done before I'm refunded. That it gets sent from department to department to department. The company was very quick to withdraw my money. Why so long to refund it. I have received no merchandise from them. This is a company of grifters that have robbed me of my money. I would recommend to anyone considerating a purchase with them to beware.
Reviewed March 1, 2023
Don't use this company. Purchased a bed at the end of January 2023. Was going to ship in 7-10 days - it's been over 30 days and no bed. Can't get anyone to call us back - there is no customer service with this company. We did finally talked to the salesman today - and he was supposed to be getting us a refund. We will see.... Bad Bad Customer Service - I would never use this company.
Reviewed Jan. 16, 2023
After canceling order on same day 3 months later waiting for refund after contacting and requesting many times. They have not responded to credit card company either. Craftmatic won't confirm deposit return.
Craftmatic® Adjustable Beds Company Information
- Company Name:
- Craftmatic Internet Sales/Craftmatic Mattress
- Year Founded:
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