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Craftmatic® Adjustable Beds

Craftmatic Adjustable Beds
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(888) 495-2439
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Overall Satisfaction Rating 4.29/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 154 ratings submitted in the last year

"Craftmatic® is Rated #1 by Consumers Nationwide on" Craftmatic® is the #1 brand name for adjustable beds, trusted for over 40 years. Over 1,100,000 Craftmatic® brand adjustable beds have been sold. The name Craftmatic® is synonymous with the adjustable bed. Craftmatic® enjoys a daily flow of referral and repeat business, demonstrating a high level of customer satisfaction.

The ratings for Craftmatic® reflect many actual Craftmatic® customers, some dating back to the 1970's. Since 2010, Craftmatic® Adjustable Beds have been sold exclusively in the U.S. through Craftmatic® Direct. Their Shop by Phone & Save® program offers a 30-day trial and mattress assurance program. Craftmatic® Direct has achieved an A+ rating with the BBB. Consumers seeking assistance may contact customer service, toll-free, For Prices Info and Service at (888) 495-2439.

A Craftmatic® Adjustable Bed with optional heat and massage may provide temporary relief of low back pain - minor aches and pains due to muscular fatigue or overexertion - edema or swelling of the legs - poor local blood circulation of the legs - symptoms of hiatus hernia - gastric reflux - night-time heartburn - The optional heating accessory provides temporary relief of mild arthritis and joint pain as well as muscle pain associated with stress and tension. Sleeping in an upright position may reduce or ease light & occasional snoring.

Home use only, not for hospital use or near tent oxygen or explosive gasses. Consult your physician before using massage option with a heart assist pacemaker. Go to to review owners manual or call: (877) 389-9154.

Craftmatic Internet Sales/Craftmatic Mattress Gallery (1)
Craftmatic® Adjustable Beds Call Now Toll Free (888) 495-2439 Learn More
Craftmatic Adjustable Beds
Call Now Toll Free
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Craftmatic Adjustable Beds Reviews

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4 featured reviews
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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2020

I had a bad back for quite a while. It got so bad I couldn’t sleep flat on the bed anymore. I was sleeping on a recliner and my wife wasn’t very happy with that. She found Craftmatic on the internet and we didn’t waste our time. We purchased it and I've been sleeping on it ever since, and that’s been four or five months now. I just love being able to adjust the feet and the head up and down. I can get in a perfect position with my back.

They were also very thorough when they sold me the bed. It actually went so fast. I was like, “Wow, that was too quick.” Everything they told me they came through with. I also like the promptness. They gave me a date on when the bed was coming, and that’s the day it came. The gentlemen they had installing it were very professional and very neat with everything. We just loved the whole experience.

9 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2019

    I've had a Sealy Posturepedic for five years and I was looking for a new bed. I've had two knee operations, and with the Craftmatic bed, it was convenient to elevate my feet. It causes my legs to relax and get the pressure off them and the heart is lower than the legs which provides less swelling. I go to sleep every night with Craftmatic. The relaxing massage is good. The vibration is soothing. I would buy this bed again. I definitely would advise anyone that is looking for a bed to try the Craftmatic and they'll be pleased. The sales rep was friendly without being overly friendly and he was the best Craftmatic salesman you could ever have. He was right on the money. He explained everything and it was better than I thought it would be.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 2, 2019

    I had called in to order a new mattress, a firm mattress, because my old Craftmatic which I've had for 25 years was still very good. There was not a thing wrong with it. The representative told me about the new one and possibly the old could not be repaired. What I did not like or understand was that he kept telling me I was getting a new bed, a free bed. I knew that would not be possible. He said it several times, and I didn’t think that was right. I didn’t like how it was handled. I should’ve pursued that with him. But I ordered anyway and I got the free mattress. I like my bed and I’m happy with it. I would recommend it to anyone. It’s dependable, comfortable and well-made. I think it’ll last as long as I do. Raising the head several inches at night seems better with my back and neck, which I have problems with.

    9 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 28, 2019

    I'm 72 years old and I have heard about Craftmatic my entire life. They are a dependable and trustworthy company so I bought their adjustable bed after owning my prior bed for 15 years. The sales rep was wonderful, which was another reason why I wanted to call Craftmatic. They were helpful and informative, and they did not pressure me in any way. So, I really enjoyed the experience. With my Craftmatic bed now, I enjoy the ability to adjust it in so many positions as it really helps with relieving pain and pressure. All in all, I would recommend Craftmatic if you're thinking about an adjustable bed, and I'm also sure they'd take it back with no questions asked if you did not like it.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 26, 2019

    I purchased a Craftmatic adjustable bed after owning my prior bed for 11 years. I called Craftmatic and they did exactly what I needed them to do. It was a great experience with the sales representative. I got the bed and when I sleep on it, I don't have any trouble getting up in the morning anymore. Also, being able to adjust the bed and change the position of the mattress helps with my bad back. I can't hardly move when I sleep flat. And the reason I like the bed so much was I slept in a recliner for 5 years because of my back. Now, I can put my bed in any position I need to so that it matches my back or it matches my bed. Moreover, I would recommend the Craftmatic bed to anybody especially people with back problems.

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 20, 2020

    On June 8th we called Craftmatic as we were looking to buy a bed for us due to our back issues and were recommended by our doctor to look at craftmatic. We called the number listed online and got a sales rep by the name of Ron. He was very good at knowing his sales tactics to make a sale. We had queen bed in our home and were looking for a queen. He sold us two twins which I was not happy about, on the day of the sale he told us that we would receive the bed in two weeks as it was in stock, we also discussed how that bed would fit in our queen that we already have even let him know that the bed has slats and draws and he let us know that should not be an issue, we never received the bed till the 16th of July.

    When the installers got here they let us know that they could not install the bed due to the draws and the slats, they told us to accept the delivery and I could complete the install, I am not that technically inclined and also with a bad back I could not even move the bed, I ended up asking my neighbor to help me dismantle the bed. After we did that, we called in to the delivery company Allegro and told them that we needed someone out to get the install completed. They told us that they will see if they can send a service technician to complete the install. This was on Thursday the 16th.

    We had to call them several times and every time we called they told us the no service technician was picking up the ticket to come and get my install done, so Thursday passed by and no one came, Friday morning I called again. We were told that they are trying to get in touch with a technician to come out and complete this install to no avail. They could not find a service technician to do it on Friday, the weekend has passed by. Today we called and again were told by the delivery company most likely it may happen today as it is the beginning of the week. I let them know if this cant be done today they can call and send someone to pick up the bed as I am not interested in their services or the bed anymore.

    I have called and talked to Craftmatic to ask to speak to my sales rep Ron. About 3 messages left. No call back from him either. On Friday I spoke to a manager of customer service (Shyana) who was very apologetic and said she would make sure that someone would be out Friday to complete the install. No call back and no one showed up either to do the install.

    Right now I am at my wit's end. I just spoke to the delivery company and let them know they can come and pick up the bed and I would like a full refund on my dollars paid. He stated that he could not authorize this and did not know anyone at craftmatic who I could speak with. My advice to anyone looking to buy a craftmatic bed please don't waste your time and money on this business. Thanks.


    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 19, 2020

    I received a poor quality mattress upon purchase. The topper was wrinkled in the middle and caused discomfort in my back. I called and it was replaced. Now the replaced mattress is broken down in the middle causing severe back pain every morning. I called and left a message, but I still am waiting for a reply (one week of waiting). My replacement mattress is about two years old.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 6, 2020

    Complete utter failure for customer service. Went online and ordered adjustable bed and mattress what a big mistake. After 3 weeks of being on hold and calling every number I could find and sending emails I finally got to speak to a real live person who informed me that they could not find an order. Of course I had to furnish credit card info to place order. My credit card was charged the same day as the order so what happened to my order, who knows. To make a long story short I had to get credit card company involved to get the charge removed. Would not recommend this company for anything.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 19, 2020

    I ordered a bed in April, 2020, I still haven’t received my bed. When I ordered I was told it would be delivered within 2-3 weeks. It’s June, 2020, still no bed. My husband and I made several phone calls to the company always being told someone would call us back, no one ever did. When we talked to anyone at this company they told us so many lies that they kept tripping themselves up, forgetting that they just told us opposite of what they just said. Example, my husband called wanting a refund, they told him we only do refunds on Friday, he said today is Friday, they tell him the one who issues refunds isn’t here today, she’s been really busy this whole week issuing refunds to other people, wait, I thought you just said refunds are only issued on Friday?!!

    When you try to explain to them what you have already been told, they totally over talk you, so not professional at all. Not to mention how rude they all are. I wish I had known how this company operates, I would never have wasted my time with them. All I want now is a full refund. They should have never charged the credit card we used to pay with until our bed was on the truck heading to our house for delivery!!!

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 8, 2020

    The bed is great. Especially good if you or your significant other have any health issues. For back sufferers or breathing issues this bed is perfect. The mattress has two sides as an option. Firm or not so firm.

    4 people found this review helpful
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    Craftmatic Internet Sales/Craftmatic Mattress author review by Whitney Roban, Ph.D.

    Craftmatic has been in operation for over 40 years and sells adjustable beds to a variety of customers. They offer most mattress types, deliver nationwide and are a well-reputed brand in the adjustable bed industry.

    • Variety of mattresses: Craftmatic offers a variety of mattress types, including memory foam and coil. Both materials can be adapted to an adjustable bed frame and both can provide health benefits - the choice is really a matter of personal preference.

    • In-home trial: They offer a 30-day in home trial period for you to test out the mattress. If you aren't satisfied with the bed, you can return it and they will come pick it up at no cost.

    • Service and warranty: Craftmatic offers excellent service on all of their beds and will come to your home to service the bed for you. They also have great warranties that cover damage and manufacturer flaws.

    • Good reputation: Craftmatic has a long history of providing adjustable mattresses to their clients and has great ratings when it comes to customers reviews. They are a very trusted name in the field.

    • Sizes: Craftmatic offers a wide variety of sizes of mattresses. They also offer dual mattresses that allow people to make different adjustments to different sides of the bed.

    Dr. Whitney Roban is the author of the Devin & Evan Book Series and the founder of SLEEP-EEZ KIDZ, SLEEP WELL/LEARN WELL and SLEEP WELL/WORK WELL. She sits on the advisory board panel of the American Sleep Association and has written for and worked with national publications and organizations such as Working Mother Magazine, MSN, Business Insider, NBC News, LinkedIn, The Broad Institute of Harvard & MIT and others.

    Craftmatic® Adjustable Beds Company Information

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    Craftmatic Internet Sales/Craftmatic Mattress
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    (866) 985-1630