Craftmatic^® Adjustable Beds

Don't use this company. Purchased a bed at the end of January 2023. Was going to ship in 7-10 days - it's been over 30 days and no bed. Can't get anyone to call us back - there is no customer service with this company. We did finally talked to the salesman today - and he was supposed to be getting us a refund. We will see.... Bad Bad Customer Service - I would never use this company.

After canceling order on same day 3 months later waiting for refund after contacting and requesting many times. They have not responded to credit card company either. Craftmatic won't confirm deposit return.

My dad purchased 2 new beds, long story short, my mom died and never even saw the bed. Beds were delivered Jan 11 2022, we called about a return around January 14, was told we couldn't start a return until after the 30 day trial. Called around Feb 14, and was offered to purchase a king mattress at an additional cost, but we didn't want that. We told them multiple times that we wanted to return one of the beds. Kept getting put off, and was again offered to purchase a king size mattress 2 more times. My dad has been trying to return a bed since January, we are now in June. Return fees are 700$. This is ridiculous!

I have had a Craftmatic bed for more than 20 years and was more than pleased with it. It is finally worn out, so am getting a new one (better one). If it is anything like what Randy told me I know I will enjoy it for the rest of my life. Randy was very helpful, very polite, friendlly and informative. I was already sold on craftmatic but he made it a sure thing! Thank you Randy and craftmatic.

I am quadriplegic. I made that clear with the salesman Ron. You assured me they would be no wires or obstructions under the bed because I require a Hoyer lift to get me in and out of bed. The Hoyer lift has to roll underneath the bed to do this. Once we got the bed delivered and set up it was like an octopus of wires under the bed. They did resolved the wire issue for me. I was leaning towards the one single Base with a queen size mattress. The salesman Ron kept pushing the split bed on me saying I'm defeating the purpose of getting one mattress. I was concerned with having split mattresses. Ron assured me that the side-by-side you won't notice the seam and it's just like being on one mattress but with the benefit of having your own adjustments. Well that couldn't be any further than the truth.

On March 29th, 2021 my Queen size adjustable bed and a mattress from Craftmatic.com was delivered. I paid more than $3K. I knew that a standard size should be 80x60 for a Queen bed and a mattress. However the bed is 58 inches in width and a mattress is 79x58. When I called them, they told this is the size should be, it is OK, in time it will become 60 inches width. This is totally not right and unacceptable. When I call now nobody is picking up at all. I don't know what to do. I spent so much money to enjoy my bed but I have only aggravations. Please help. Irina - **.

Delivery people were rude when they arrived on January 23. They refused to take the old bed across the street to my vacant in-laws house. We had no room in our house and there was snow on the ground. I was so upset, it was only 30 feet farther from where they had parked their delivery truck. There was just no talking with them. They gave us no alternative but to refuse the shipment.

The worst company ever to deal with. They do not keep their word on anything and that is when you can talk to someone if your lucky. They have no problem taking your money but when things go wrong they never do what they say they are going to do. They give you the runaround. They blame everything on COVID-19 and phones aren’t working... even if you email them!! Stay away, go do your business with a company that stands by their product and their word. Nobody should have to wait 2 months for delivery and then no one shows up to set it up. Hired out for someone to set it up and they wouldn’t refund the whole amount. On top of that, they didn’t send the mattress I asked for and now they want to charge ME to exchange it. BUYER BEWARE. STAY AWAY from Craftmatic!!!

Boy I wish I would’ve read all these reviews first. I NEVER would’ve bought one. Like other reviews here slick talking salesman Peter sold us a bunch of lies. How quick we would get our bed. We purchased in Sept. Still don’t have it. Excuses from customer service, now excuses from the Allegro delivery company. “It’s always it will be shipped soon.” A lot of money spent, on what we thought was a reputable company. Oh and they are quick to have you sign the paperwork that excludes you from getting any kind of refund. Hopefully won’t have to utilize the warranty part, hate to think of how that will work out.???

Peter sold my dad a bed and it didn't arrive in the promised time, unfortunately my mom passed away before the bed arrived, and it was bought for her. CM refuses to give my dad a full refund even under the circumstances. This is very disheartening and very compassionate on their part.