Craftmatic^® Adjustable Beds Reviews

He informed me they had dropped my frame off the truck and bent it so they were replacing it with Grace ** bed which was the same bed. When I checked the papers after they had gone, her mattress was priced at 4,060, my mattress was priced at 4,301.60. They also charged me tax on shipping of .08 percent, her was .07 percent.

I called Craftmatic and was put in touch with Paul **. He insisted I had the mattress I ordered. I don't think so with 2 different prices. I have talked with him several times and got no where, so I wrote him a letter and he talked to my husband when I wasn't home. He told him to call me back, he hasn't and so I'm still getting the old run around. I just hate to get took and that is the way I feel. My family says let it go. I just learned a lesson but at 86 I believe I've learned most all I need to know about Cheaters.

The next month I began receiving statements from HC Processing (a high interest finance company in Arkansas). I became very ill and was hospitalized several times during the period since Nov.2006 when I received the new bed and now (Sept.2008). I have paid $2100.oo for a bed which originally cost $3200.00 and now the Finance Company is telling me I owe them at least $4300.oo-more than the original cost of the bed.

At one time I was on a hardship payment plan of $78 per month which I was able to pay while very ill. Then the co. increased the payments to $120 per month. I explained my health problems and that I am 77 years old and on a fixed income. I live alone and I am in extremely poor health which I did not know in Nov.2006. I even offered to return the bed which is in excellent condition, but HC Processing said no. I am willing to pay for the original price of the bed; However, I did not sign to be overcharged by a high interest finance company. HELP!

They never used the bed for anything except sleeping - we just now put a battery in the remote. I would like to join a class action suit against them since my parents were bullied to an outrageous degree. They both had high blood pressure and other illnesses which this incident caused them a lot of fear and worry. I still am angry that they would prey on the elderly and could not get them to leave their house after many requests for them to leave and they were scared to use the phone to call their family.

None of the gifts that are pictured on the brochure that was given to me are included in the Craftmatic gift selection. Am ou another $500 due to this selection. The one king size twin bed still has a slight massage movement that stays on for several minutes whenever you get into the bed, even though the massage button has not been turned on.

No physical or economic damage, but we are annoyed to the extreme. It gets on my nerves to hear the phone ring constantly from a caller you don't want to talk to and can't get them to stop.

Resulting in increased stress trying to make payments on bed that will take years to pay off.

Ouor concern too, is the doctor who refuses to tell us why he cannot state a reasong for Mack purpose and healthy life long care. How can you assist us, when he is retired veterain andddddddddddd health wise has improved since we have the bed.

We were given a high pressure sales pitch while the salesman sat there and sexually played with himself. According to the ad these beds don't cost any more than a regular bed so we thought we'd go ahead and get one. The price wasn't told to us until AFTER the pressure pitch. We ended up with a cost of $5,000.00. Then our contract was purchased by another company for collection so Contour has their money now.

When the bed arrived and was set up we discovered it was 2 twins put together, but were not secured together in any way. We didn't know about the wheels and they didn't even lock them down to keep the bed from rolling. We got the one with the massager because we thought it would help with my back problems.

We were also NOT told that when you raise the bed up and down or when you use the massager that the mattress's would move. I woke up one morning and started to get out of the bed and just as I was sitting on the edge of the bed the matress flipped up and threw me off the bed and pinned me between the dresser and the mattreess. I ended up hitting the dresser so hard and I cut open my knees, sprained my ankles and worst of all fractured my left lower shoulder blade and tore a lot of muscles. I hit so hard that I had a concussion and had to have an ambulance take me to the emergency room for treatment.

We have had NO LUCK in contacting the company because the salesman took all our copies of the paperwork whey him. Even if the bed worked we cannot sleep together because of the large gap between them. We can no long sleep holding eacher.

I've contacted an attorney but he said the problem was that there would have to be others willing to come forward with expert and/or others who've had similar problems.

Now we too are being hounded by the company that bought the contrat is hounding us day and night. I told them to come and pick up the (explicitive) bed. Of course they refussed and explained they have a no return policy even though the salesman told us we had a trial period and could return the bed if we didn't like it for any reason.

I tried to contact an attorney for Product Liability and fraud as I'm on a fixed income and I am not about to spend $5,000.00 for a bed that is so dangerous it could have broken my neck or back and either kill me or make me more disabled than I already am.

He had us lay on an air mattress that was placed on our bed. Of course it felt good. Next he shows us pictures of a twin bed that only costs 800.00 plus dollars. Well my husband and I have a King size bed. So we said we needed a bigger bed. Queen was the biggest they had. It just showed a queen size bed with a comforter on it. It didn't show that all it was, was two twins put together. So instead of 1600.00 we paid 7000.00 for the bed.

Next problem was the financing. I thought we was applying for a loan, what we signed was the loan at 29% interest, I have been a title clerk at car dealerships for 25 years and I know I would never have signed for 29% interest rate. We had good credit at the time. All he mention was the payment which was around 176.00. We were going to sell my husband's motorcycle and make payments.

He said that this bed helped with back trouble and diabetes, if you feet swelled. Cramps in you legs. But before it was delivered we had to sign a disclaimer that they never promised it did all that. They delivered this bed on August 30, 2007 and now my husband's side is unsleepable. We have tried to contact them to come out and fix it and they keep telling us there is no one in our area, or we just hear the phone ring and ring.

We had to go out and buy one, which would have been ok if the brd had been ok. My mon did sleep on it as a flat bed if you can call it sleeping. She was hurting so bad that she got up anf sleep on the couch for the next few days. The installers came back and one of them yelled at my mother because he had got in trouble with the company when the bed could not be set up. He than took the cord we had bought and said it would not work and he wanted to go though my mothers personal items to find a cord and was not going to take no for an answer.

My mother ordered him out of her house 3 times before he finally left, when my mother called the company and ask when they were going to set the bed up the person she talked to said that the same person would come out. My mother said she did not want him in her house and the reply was What do you want me to do fly out and set it up myself? My mother can not sleep in the bed and I feel that the contract has never been in affect because craft matic never hooked it up to the elec. They also sold the contract to another company who is calling my mother up to 4 times a day to get payment. My mother is on a very fixed income and can not afford the payments that they want.

My mother blood pressure is up and she is sleeping less than she was. She is not answering her phone due to the calls she is recieving. She can pay for the bed or her medication but not both. When I talk to her she is in tears it is tearing her apart. She doesent understand how people can do this to another person. If the installer had not left when he did my mother would have been in the hospital, she told me that she was geting light headed and very warm.

My handicapped cousin cannot get in and our of his bed he is 6 foot and weighs about 200lbs I am 5'3 and weigh about 120

of course this is not acceptable and we tried to reach them for two days to no avail. finally today i reached them and they told me that i had to have the signed return policy back to them dated by june 9th. not knowing anything about it i finally reached them today and they said they would not pick up the bed. the cost of the bed was $6300.00 which is really a stretch for us but bruce had been sleeping at a desk for 8 months and it is a necessity. i called visa and told them to put a hold on the payment as i am not paying for 1/2 a bed. the person with whom i spoke today was rude and firm about them not taking the bed back.

i am going to mail this form to them but she said they will check the postal date and not do anything about it. we need your help as the salesman totally misrepresented himself and never even discussed this issue. he was at our home for 4 hours and just dupped us. we need your help in solving this problem as i will never pay them that 6300.00.

my husband is not working so this money would have to be borrowed and he is now again sleeping at the desk as a box spring is not very comfortable

My mother is legally blind, and was pressured in to signing a document to purchase this bed. She made countless calls to request for the Company to pick up the bed, they refused. My mother also informed the bed had broken down a week after she received it. To add insult to injury, the company is now stating that there is a weight restriction, and since my mom is over 300 pounds, this bed would not have been conducive to her needs. My mom received several calls a day from a third party lender that the account was sold in an attempt to collect the debt.

The Agency has threatened my 68 year-old mom, and I have asked my mom to begin hanging up the phone. (If necessary, the telephone company will supply a transcript of the Company that continues to make daily threats to my mom) The cost of this bed was $3623.44. I also want to explain that my mom has had near missed heart attacks from the threats. This is frightening to me, because I live in an entirely different state, and I am having a difficult time trying to get these harassing calls to my mom to cease. I am so angry and feel this Company owes my mom mental damages for their tricky tactics in pressuring her to buy this bed in the first place. I have all of the receipts from Craftmatic, and the denial from Medicare, which absolutely will not cover this bed.

I am not satisfied with the customer service (or should I say lack of customer service). My phone calls are not returned and numbers that I have been given to take matters higher are not of any use. I have received economic distress in the fact that my checking account balance is overdrawn.

I am out $3500.00 and have no bed to sleep on.

After fighting with them for about a month to even come and look at it they brought us another mattress and the only one that we could get for no further charge. Now were stuck with a $4000 bed that is so uncomfortable and wearing out already. I have acid reflux and my recliner works better at helping me than the bed .

I have had to sleep in a recliner. I just ache all over every time I try to sleep in the bed. They took our bed away and disposed of it. So we are in a qwandry as to what to do.

He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7000 bed. He finally got the $7000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do?

It is clear this company preys on disabled people and seniors - wearing them down to the point of acquiescing. Certainly no working class family would pay $2000 to $7000 to purchase a bed, sight unseen. Their post close scenario instructs you to tell the customer not to mention to their children what they paid for the bed. The return policy on the bed is 5 days from the day the contract is signed. Hence, there is little time for the customer to return the bed, which is why there is such an inordinate amount of complaints. After the 3rd day of training class, I became dubious and looked them up at the BBB, but I couldn't determine if the number of complaints were justified based on the number of total sales, so I did indeed finish the training. On my first day the home office sent me into an impoverished area. The lady, who could not afford such a costly bed, told me she had simply called to enter a sweepstakes to win a bed. The lead was not properly vetted. The second day, the same situation: a woman who thought I was at her home to give her information about the bed she had thought she'd won. Then I found out about this web site. I faxed over a letter of resignation the following day and returned my kit via certified mail -- signature required. Hopefully, they will credit my account; if not I will execute charge back procedures.

He cannot operate the bed. He is unable to get into it, so he slept the other night half on and half off. He could hardly walk the next day. He did not have full mental capacity at the time of the sale. They removed his old bed, and there was no notification. No one in the family knows where or when these people contacted him.

If you remember, their commercial states something to the fact: Wouldn't you rather purchase a Craftmatic adjustable bed for the same price of a regular bed? Well, we were told that they do have a bed that's the price of a regular bed, and the trainer showed us the bed and said this bed is just in case they were investigated, they do have this bed to show. The only reason I went through with this was because we were told that the consumers were the ones that called in for a sales rep to come and talk to them about the Craftmatic beds, and I feel if someone is inquiring about a product it shouldn't be a hard sell and no convincing.

Well, I went on my first appointment. When I got there I was scared to get out of my car; some gang-type members were very suspicious of me, and my intuition said do not get out of the car and leave this environment. So that's what I did. I called the office and told them the area was not safe for me so I went on my second appointment. I couldn't even find the place after about an hour and a half of driving--when we were told we would be working in our area. None of these places were in my area. I called Craftmatic and told them this job is not for me, and I was going to return my kit; I had given them a deposit as well. I returned the kit but never received my money. Instead I got letters from their attorney asking me to pay a balance for my kit. I called him and told him I sent in my kit, and I was waiting for my money back. I faxed him several times with the information from the post office, and he kept telling me, saying he never got it all. I've got now a collection on my credit report for a few hundred dollars owed to Craftmatic. Craftmatic needs to be stopped once and for all.

I lost my money for kit, hotel, food and time for this training. I had to look for another job. Every time I think of this it makes me upset all over again because I feel like a fool to even quit my job to start this so-called dream job. And again, it is on my credit report that I owe Craftmatic money. You can call me anytime for more information about this.

We said "no way". She was slick and dropped the price a couple times then said, "how much would you pay for it?" I said not even half, so she calls her boss and we agreed to $4000. She said I was not to tell anyone how much I paid for this bed.

Also if we would do a sleep study for one month we would get two $500 gift certificates for bedding and other stuff at WAshopping.com; all we had to do was pay for shipping. But this web site has nothing worth paying for the shipping.

I can`t sleep on this bed very good at all and my wife moved into the spare bedroom with our old bed. I keep thinking of the $4000 I paid for it.

I tried calling the salesman several times as it appeared Sarah was not going to benefit from this $4000 bed. I was told by him that I would have to notify the company directly. I did call the company, and the company representative that answered the phone advised me that they could not take the bed back. I tried to contact Steve after that but was unable to get through to him, (caller ID, maybe?). I emailed the company a couple of time after that to tell them of my disappointment in their company and how they do not stand behind their sales representatives' words. I have yet to get a response from them. Now I have to contact them as the particle board on the underside of the bed is broken. It makes me wonder if they will honor their own contract. I am very disappointed in this company and the poor customer service they provide. I was told they can't return the bed and sell a 'used' bed, but as I advised them, that is not my problem as that is not what I was told!

Now, I am forced to be paying off a bed that is not benefiting my daughter!

The bed cost $3,535.10 and is financed at $5016.96 at 18% interest. I was not told that the finance interest would be 18%. I have a hard time sleeping in the bed in the present condition and wish I had never bought it. At this time I am having sciatic problems and am sure it is due to the horrible mattress.

I have been taken advantage of for not being paid for the gas too and from Denver for a non-paid training class; I was promised gas reimbursement along with $50.00 per presentation, sale or no sale for the first 90 days of employment. My first check was $290 which they then deducted $50 for that sales kit, leaving me $240. I decided to quit, but they said they didn't have to pay me for five presentations. They were also to pay me back for the kit that I returned in person. They gave me bad leads which they said had checked out and were quality with credit checked in advance, but the people's credit was bad. How can they check people's credit in advance without the person's permission? They also lie to the customers, telling them they may have won a bed; that is how the salepersons get into the customers homes. I have been in sales for years and haven't experienced such liars. I haven't time for a company that doesn't care for its customers or their feelings, or for their employees, either. People need to know that Craftmatic and Contour are the same company. They care about the dollar and not the customers, who are usually ill. Too bad I was brainwashed for a couple of weeks. This company has zero integrity and no compassion for their fellow man.

Working for them, I have never cried so much and been so embarrassed. One customer's daughter is dying at age 18. Their salesmen told them they can afford to pay $65 per month for their sick daughter even though the mother told him she is now having to use the money to pay for her burial. I still cry for this mother.

We were disappointed in the beds and felt they were not worth the $5700 we paid for them so I called and asked them to pick them up. I was told that we couldn't cancel because our 5 days was up. We did not even received them within 5 days of the order.

The beds that were delivered were 39 x 74 instead of 39 x 80 but we didn't realize that until the delivery man had left. They offered to exchange, but since they had to come from Denver, we decided to just keep what we had. Naturally when they sent the mattress pads, they sent them according to our order, so we had to return them and get the other size.

The beds don't, and never have, worked correctly with the foot control. Instead of bending at the knee they go straight up. I have called Craftmatic several times, and they keep making excuses and telling me it will take a while for it to work right!

I decided to give them one more call only to find out that Craftmatic is out of business and another company is covering the warranties. They are suppposed to send someone out next week to see about this, but I'll believe it when I see them coming. Also, the shopping spree we were promised was online at www.WAshopping.com. and there is nothing there worth paying the postage on.

I had a promise of being comfortable, better leg circulation, and help with the constant back pain.

He told me that it was unrepairable and then proceeded to quote me pricing of $2950 for a new bed. I agreed and a contract was signed. The bed was to be delivered on the 2/9/08.

When the old bed was lifted, it was noted that the only thing wrong was a Missing nut. This was easily replaced, fixing the bed. Delivery of the new bed was stopped and never taken off the truck.

The deliveryman notified the dispatcher and we got a phone call from the area general manager of Craftmatic who proceeded to tell my daughter that I would have to pay for the bed since I had not canceled the bed within 5 days of signing the contract. She told him the repairman should have fixed it instead of selling me a new bed. He said the person that came to the house was not a repairman but a salesman, and that I should have known that.

The manager said that I would have to pay for the bed or at least a $500 delivery charge. He was very aggressive and belligerent. I believe the way this entire situation was handled was a misrepresentation on the part of Craftmatic. I contacted them for a repairman. I was led to believe that a repairman was sent and he said the bed was unable to be repaired.

Since the day we got the Craftmatic bed, we have not slept well nor awakened in good shape. My husband wakes up with a neckache and I ache all over. This is the worst bed we have ever had in years.

I have had to sleep on the floor to overcome the discomfort I receive from attempting to sleep on this bed. I have to purchase something else.

My mother is on a fixed income Social Security and she has already paid them $1,000 up front and now they are trying to get her to give her bank account number to take payments from her. She is upset to the point of hysteria.

I am without a functioning bed for 2 months now. Suffering from sleep Apnea AND having back problems, I am feeling the effects on my health.

We questioned the five days to change our mind and get our money back when in fact the bed would not be delivered until 10 days later. He made us believe that it was merely for the money to go from our credit card to them. Very misleading. The bed was delivered, and three days after delivery we are aching, and could not sleep because it was so hard and uncomfortable. We called with our complaint. The manager wanted to send us another bed; however, instead today (11/26) he sent the delivery person with some foam pads which is not acceptable and we did not take them. Called the manager again, and he just will not pick up the beds or return our money. We feel trapped and need help so this won't happen to other seniors

For seniors like us, my husband is retired, and I had to go back to work. This investment was forced and of no value to us or our health. Instead, we are losing sleep, and go to work very tired and aching (neck). $7,015 is a big amount to pay for a bed that is not even 40% of what they told us it would be. Please help us.

My mother is 81 years old on a limited income. WHY DO COMPANIES PREY ON THE ELDERLY?

I am very angry and want either new mattresses or total refund. Craftmatic will not stick to the warranty and are very rude to me. We wake every morning with pain and discomfort. This bed cost over $6,000. I cannot afford a new mattress.

My husband called and I heard him tell the rep, at least twice, that we would like to return the bed and why. She told him that we were within our 30 days and that they would send new, softer inserts for us to try.

It is now November 15. We were just informed that there is no trial period. They only ask that you try the mattress for 30-45 days before you request new inserts and the only period you can change your mind about the purchase is the 3 days following your signature on the contract. It is not designed to be a return policy on the bed, it is just an out if you decide you don't want to make the investment.

I do not know yet, but I believe by usuing this bed I may have caused some damage to my right hip. When I awake in a.m. I am usually on my right side. The remote has no illuminated buttons so you can't see what you need to push to lower , lower half of bed so I wind up on my side in a V position. Since March of 07' I have experianced great pain in my right hip and it now includes my whole leg.

I called the following day and found out that the bed didn't get canceled because they said over and over we could cancel it if we didn't like the bed.

Actually the bed had to be canceled within 5 days of the contract date. It was too late to cancel before I even had a chance to try it. I asked my father to explain exactly what happened and he promised me he was told it could be returned.

They had lowered the price several times when the salesman was here because my father kept saying he didn't want to buy a bed and the salesman wouldn't leave. I think the way this company operates is unethical and deceitful. They are deceiving and pressuring the elderly.

This was a big waste of mine and my grandpa's time. I have tried to contact these people in person and to no avail.

My husband spoke with someone from the company twice and was told each time the money would be put back in our account within 2 to 3 business days. It has now been a month and nothing has been returned.

I have called the company 4 times this week and have been sent to peoples voice mail, each time I have left a message asking for a return call, but I have yet to receive even one call back.

On Aug. 31,2007 i made a payment by phone that I normally would have made online. The phone payment cost an addtional $5.00. But because the payment was not credited to the account until 9/04/07 a delinquency charge of $39.00 was also added. The finance charge was $111.59. New charges was $44.00-and by the way I do not know what that is, was also added. The original payment was $120.00.

When we got our statement -the previous balance was $3899.77 and our new balance is $3935.36. Also the finance charges which were already ski-high at 23.34% jumped to 29.99%. We were told that the contract was non-negotiable. I ask to speak to a manager but was told that the manager could not help becase we would the same thing.

I am disabled but my husband works and we are looking at payment that are not progressing to an end but are increasing. We cannot sustain this type of financial blow as our finaces are not flowing but stagnant.

We were told that we would get a king size bed when indeed we received twins beds locked together. The mattresses are very uncomfortable. Since we received the bed, I have experienced my old back and neck pain coming back. The buttons that let the bed up and down does not always work and the mattress is sagging on one side.

We were given 5 days to send the bed back, but the 5 days were before we received the bed or had an opportunity to try the bed out.

After a year of waiting and calling I spoke to a rep who told me that I did receive my TV. I told her "no, I didn't". My daughter took the call and asked the rep to please fax over this supposedly signed delivery form. My signature was FORGED! Someone apparently copied my handwriting to a delivery form.

I was in shock and very angry. My daughter spoke with the rep again who said they would investigate. She said she would talk to her manager and call us back in a week . It is the middle of September and I still haven't heard from them.

The price of $7000.00 was entireley too expensive for us. She called her supervisor, so we thought, and for that night only they would lower the price to $4900.00. We said it was way too expensive, she did a credit check and said we can afford it. My husband is a double amputee and she said the bed would be excellent for him. She was here over 3 hours, at which time we agreed.

The first week the bed developed a dip in the middle, the mattress, FOAM, was replaced. We still complained and was told we would have to get used to the bed. She would not return our calls as we were very dissatisfied with the bed, customer service said no refunds. My husband has a secular wound on his bottom and had it at the time of the sale. A visiting nurse, for the wound, has said that he needs to be in a hospital bed. Side rails for the Craftmatic bed is $900 which is outrageous.

Now a VA doctor has also verified that he needs to be in a hospital bed. We did not realize that there have been so many SENIOR CITIZENS that have been misled with high pressure salesmanship for the Craftmatic bed. The middle of the bed has dipped again but we have not contacted them as now we are at a point where we are ready to pitch this bed into the nearest dumpster.

The wire for the mechanism to raise & lower the bed keeps falling down and will not stay secured. Today I wrote a letter to Craftmatic. I will see if they acknowledge the letter.

We are out $5000.00 for a product that does not live up to its name. We will have to get RID of the bed, as now the VA will be providing a hospital bed for my husband.

The bed is broken, will not work, and I have not been able to contact anyone to receive assistance even though I was told it had a lifetime warranty. The number listed on the website apparently has nothing to do with customer assistance, probably sales related only from what I could determine.

The benefits stated/promised have never been true, the bed was extremely overpriced, and and now cannot even use any of the features/raising/lowering, massage, etc due to being inoperative.

The financial strain has been great, the physical benefits extremely limited, if any. Unfortunately I was weak and vulnerable due to the illness which continues.

There is no chance of ever getting it replaced as who would buy it from us, We can't just toss it out and buy a good bed we can sleep on not after paying for this one. We can't afford to pay for it, it is ruining our credit as we are on disability and on a limited income.

The salesman said it was the answer to all our health problems and gave the bed all these wonderful reasons of how it would help my husbands heart problems and his recent neck surgery and my leg edema, and help with our sleep apnea, the stress of how we are going to pay for this monster has only made our problems worse. I wonder how many other disabled and elderly people craftmatic is taking advantage of. He also told us if we tried to cancel our order he would get fired, at the time I felt bad for him, so we didn't, afterwards I realized he was just trying to make a sale.

Mattress was exchanged for a pillow top style that has a plastic foam core which sagged immediately.

This was exchanged for a foam insert that is too large for the zippered mattress and bulges in the center.

It is impossible to get a good sleep in this bed. The mattresses are slanted and either indented or bulging. Of course when I contacted them about another alternative, I was told that there are none and that they would not accept a return of the bed. I was also told that the Baltimore distributor I apparently purchased the bed from had gone out of business.

Paid $4,000 for backpain!

My mother asked if I would be available on the day she was to receive the new bed. I agreed. Just prior to the salesperson's arrival, I went to the Consumer affairs website and found the article on Craftmatic and its penalties in West Virginia. I immediately called the Craftmatic office to cancel the appointment.

The salesperson demanded that I give them all my mother's personal information, which I refused. I gave them her name and phone number and told them to contact the salesperson by cell phone. The craftmatic rep on the phone said that would be impossible. Within 2 minutes the outside sales rep for Craftmatic shows up at the front door. He questioned why we were cancelling. I told him to contact his office.

He then asked if he could come inside and use the phone to verify the cancellation. I told him no that he could use my cell phone outside while I listened. He then admitted that he had his own cell phone in his car. I am convinced that this was a ploy to gain acces to my elderly mother. Within 5 minutes of his departure, we received a call from his supervisor who demanded to know why we were cancelling. I told him to stop contacting this number and he abruptly hung up!!

This event has had a very detrimental effect on the psychological health of my mother. She is quite depressed at the fact that she could have been duped by Craftmatics high pressure sales pitch .

We were told our warranty was good for a lifetime and would even pass down generations. They promised us the world and now we find we have nothing. The woman I spoke with was rude and had no interest in helping me. She said there was nothing she could do because our distributer went out of business. This seems strange because after a salesman was at our house I spoke with the craftmatic company and had somethings changed before I got the bed.

The Craftmatic I Sleep system was sold to us with the assumptiion that you would beable to sleep better and your breathing habits like snoring would be stopped or reduced. The bed was suppose to help you sleep better but it does not. I have had back surgery and I can not hardly sleep in the bed. I would not recommend or purchase a bed like this ever again. What makes it so bad is my Mother-In-Law purchased one as well. We are two families that are very dissatisfied.

I immediately called back and asked for a supervisor in which I got Mr. Vaughn again. He stated he was very busy and didnt have time to write a letter and he has told me 7 to 10 days. I asked him who his boss was and he stated Mr Magary. Of course there is no way of contacting him that I know of. My order was paid in full on 11/2/05 the day I placed the order but they have not fulfilled the order as of this date.

I'm a totally disabled veteran and my wife has had extensive back surgery (before getting the beds). We were told that the beds would alleviate many problems both she and I had sleeping. Told my sleep apnia would improve greatly (NEVER DID). We've had the beds almost for just over 2 years and both of them need to be replaced. Both the box springs and mattresses are collapsing. I have to sleep on the far right side of my bed or I role out of my bed during the night. Many times I have had to spend the night on the floor, not being able to raise mysef. I can't adjust the bed in any form to keep from having extreme pain in my body. I could go on and on but time constraints keep me from doing so at this time.

We bought a bed and when we read the papers he gave us, the company disvowed any claims. We paid $3800 for it and the mattress should have been top of the line quality.The bed did not help any of our problems.

Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me 'lady' never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.

That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.

At that visit , she was - once again - told that she needed a new footboard and thighboard. Since I am a part-time caregiver for Linda, I have contacted Craftmatic on her behalf and spoken to various people about this problem. However, despite all their promises, we still have no idea if and when they will finally repair her bed. It is now July 17th and we are truly disappointed in this company's lack of responsibility.

We decided instead of losing our money we would wait on another date, and were given another date to have the bed delivered with new paperwork. The delivery time was one o'clock in the afternoon. The Craftmatic co. called me at work at 10 a.m. and said they would be there within the hour. I drove home and at 12:45 they arrived. They had new paperwork. This time the fin. charge was 17.99%. Suzanne was called and she told me to sign the paperwork and she would have new paperwork to me within the next week. I told her I would not sign a contract with this % rate and that I had sat there for 4 hours out of work waiting on delivery and could not afford to keep leaving work.

She said she was sorry and I could cancel with a full refund or wait on another bed. I cancelled and have not recieved a refund.The driver of the truck which made the delivery said he did not blame me a bit. That they lied to many people. My mother-in law who has cancer has waited on this bed for a month. Now we must try to find another bed for her comfort.

They called me that Wednesday when they said I failed to show up for my 2 appointment's that day and and left a message for me that I was fired and to return my equipment. I didn't care about getting fired it was a really bad job anyway. I returned my equipment under the impression I was going to get my full refund for $380, they only sent me back $182 there explanation was tht they fined me $200 for the 2 appointments I missed even though I left a message requesting that day off. I would like them to send me my full refund. They also sent me into really bad neighborhoods to do my sales presentations there leads were not pre-qualified at all.

I was cheated, discriminated against, disrespected by the employees I dealt with..Diane kept telling me that I misunderstood her, maybe because I am hispanic and and old 80 yr old. She said I was confused, that she sold me what I asked for..the mattress dont even have the right measures I ordered. I am about to call an attorney to handle this issue.

I paid $6,430.58, paid for the Craftmatic I adjustable bed. I wanted the Optima, I ordered a king, they gave me a queen. I have called them they say they are going to fix it and they dont.

On 7/13/05 I called him back and he agreed that he would changeout mattress to a firmer one. This was delivered to us 7/21/05 and it was worse than the first one and harder than the floor. I then wrote Mr. Falcone a letter dated 7/26/05 and told him that we were not able to sleep on the bed and are having to sleep in our guest room. I asked if there was any way that they could work with us to refund the $4000 and perhaps keep a reasonable amount for a 'restocking fee' since the bed had not been slept on but five days. He didn't respond to my letter so called him once again 8/4/05 and asked if we could work out something.

He said that there was nothing they could do for us and the bed was ours to do whatever we wanted with it. We are senior citizens (68 and 79) and cannot afford to lose $4000 for a bed we can't sleep on. We feel that they are taking advantage of us. We are desperate.

This amounts to a 24 hour period that it is late. I only slept on it one night!!! I stopped payment on the check. (I am 85 yrs old and on a fixed income, my daughter is writing this for me). Donna At Craftmatic is being unreasonable. SHe states she already was paid and now it is with Telecheck a collection agency?

I am now going to put in collection for the balance, $2,083.94. I cannot believe that I am a customer, don't like the product and cannot get a refund. They want to come out and adjust the bed. I SIMPLY DO NOT WANT THE BED!!!! The salesman spent 4 hours with me until he was sweating. Can't a consumer get their money back and return the product. We're talking ONE DAY OVER THE 5 DAY PERIOD. That includes a weekend!!!

Had to pay for beds that are cheap, as hard as the floor; and not worth the $3800.00 that I had to pay! I want my money back and they can have their junk!

By Wednesday, 4/24/02, still had not received a call back. Called him again and he just continued giving me 800 numbers and offered no help. I finally called their consumer affairs number at 800-828-1033 on 4/24/02, left a message. When I got home from work a message from Diane Peltzer of that office had left a message. On 4/25/02, I called and spoke to Diane. I told her the problem, she said the correct bed would be exchanged on Friday, 4/26/02. I told her it would have to on Saturday, she said they did not work on the weekends. So I said after 4:00 p.m. on Friday. She then called and talked to my husband on 4/25/02 and told him the same thing, after 4:00 p.m. on 4/26/02. Then another male, my husband did not get his name, called and told my husband after 4:00 p.m. on 4/26/02.

I left my job early on Friday, 4/26/02, because we did not want to miss the delivery. However, when we got home a message from Craftmatic, Carl, stated the delivery would be between 1:00 and 3:00 p.m. Since we were at work we could not return the call. We called the number Carl left, but since they are on east coast time there was no answer. We were home until about 5:30 p.m. on 4/26/02 and no one came to deliver. Saturday morning I called the consumer affairs office of Craftmatic to leave a message, however received the message the office will be closed until 5/6/02. I then left a message with the sales representative, Mr. Al Joseph at 800-448-7489, ext #509. We used a credit card to pay in full.