Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 4 Reviews 240 - 440
    Verified purchase
    PriceStaff

    Reviewed May 27, 2019

    I couldn't sleep. I purchased a bed from a different company and it was the worst experience that I have ever had with any bed. The cheaper models that you buy normally in a store did wonders and did a better job than this extraordinary bed that I had purchased. So, I decided to go with Craftmatic and see what the results would be, and it's been wonderful. The sales rep was very helpful. She explained everything in detail, answered all of my questions, and I was very pleased with her. With Craftmatic I'm able to sleep and I almost don’t wanna get up. It's very comfortable and relaxing. I love my Craftmatic. I definitely would recommend it to anyone. Whether you're having a problem or not, it's just a good investment.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    I’ve had Craftmatic for years and I love it. I like the massage because I enjoy it. Plus the sales rep was fine. I would recommend them overall.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    Craftmatic has good sales rep. And with the bed, I enjoy the head up feature.

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    Staff

    Reviewed May 26, 2019

    The Craftmatic bed helps me to sleep better. I can also elevate my legs to help my circulation. I purchased it for comfort and my experience with the sales representative went very well.

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    Verified purchase

    Reviewed May 26, 2019

    I purchased my first Craftmatic bed about 20 years ago. I bought another one and I like the vibration because it’s soothing and it puts me to sleep. I certainly recommend Craftmatic.

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    Verified purchase

    Reviewed May 26, 2019

    I enjoy the adjustable part of the Craftmatic bed because I've had several operations, and it was a big help to be in and out of bed. Overall, I would recommend it.

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    Staff

    Reviewed May 26, 2019

    I have a bad back and now that I have a Craftmatic adjustable bed, I enjoy being able to sit upright. When I purchased the bed, my experience with the Craftmatic sales rep was very enjoyable. He sold it to me within the first couple of seconds.

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    Sales & MarketingStaff

    Reviewed May 25, 2019

    I needed a hospital bed, and Craftmatic was ideal for me. I had a cancer operation, and I have to be at a 45-degree angle at all times when I'm laying in bed, and it was ideal for what I need. It's a good bed. It's comfortable and it's handy good for me. Everything went well with the Craftmatic sales rep. I'm very happy with it.

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    Reviewed May 25, 2019

    Craftmatic looked like it would work good for me. I like the back tilt feature and the bed feels very comfortable. I would recommend Craftmatic to a friend.

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    Reviewed May 25, 2019

    This is my second Craftmatic bed. My first one was in 1995 and since I had to get a new one and I enjoyed the other one so much, I got another Craftmatic. I like that the back goes up for when I wanna sit and watch TV.

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    Staff

    Reviewed May 25, 2019

    I like being able to adjust my Craftmatic bed. I got the bed because of my health and the sales rep was very good. It was also very nice that the people that came in to set my Craftmatic bed up took my other bed apart. That took quite a while so I really appreciate it.

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    Staff

    Reviewed May 24, 2019

    I went for a Craftmatic adjustable bed considering its concept. The bed has comfort. The bed has a lift, a light, and it's comfortable. And the sales rep was very good.

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    Staff

    Reviewed May 24, 2019

    I chose Craftmatic for comfort and better sleep, and I love the bed. I recommend it to everybody. I also had an excellent experience with the sales representative. Then it came and was set up the way it was promised.

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    Verified purchase

    Reviewed May 24, 2019

    We purchased a Craftmatic bed since my wife is more comfortable in a bed that she can adjust. I like the massage parts ‘cause I’m old and I need to get a massage every once in a while. The USB outlets are great, as well as the light underneath the bed.

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    Sales & MarketingStaff

    Reviewed May 24, 2019

    I've had a Craftmatic for 18 years, and I enjoy the fact that I can adjust it since I've had five major knee surgeries and one back. Their sales reps are excellent.

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    Reviewed May 23, 2019

    I can let my head up with Craftmatic and it takes pressure off my neck.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2019

    The first bed I ever owned is a Craftmatic and I would definitely recommend it to a friend. I had some back pain during the night and that's why I chose the the Craftmatic bed. I like the adjustability because the positions you can adjust it to is almost endless.The sales representative was excellent and the delivery was quite quick. They set the bed up for me so all I had to do was put the sheets on and climb in bed.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 23, 2019

    I started with the adjustable feature of the Craftmatic bed and I liked that it adjusted so easily. I had brain surgery and I needed to be upright for six weeks after surgery and there was no easy way you could pile pillows or lean against something that was as comfortable as the adjustable bed. Then, I came to like it for reading in bed or watching TV, which was what attracted me afterwards. I liked it so much and we're on our second one. My experience with the sales rep the first time was excellent. He came to the house and showed us the different models and features. The second time I called Craftmatic, since I was a previous owner, I was able to select over the phone what I liked and it was very simple. Craftmatic is a very comfortable bed and it’s very easy to operate. We have a king size which is a double-single, so it makes it very easy to change the linen.

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    Verified purchase

    Reviewed May 23, 2019

    I enjoy my Craftmatic bed's adjustable head because of reflux. I would recommend Craftmatic.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 22, 2019

    From the beginning I would like to state that I have been a successful and professional sales and marketing representative the majority of my adult life. I have dealt with numerous clients and have always treated them with intelligence and the highest level of respect. If you place a call to CRAFTMATIC ADJUSTABLE BEDS and the salesman that answers introduces himself as ALAN, HANG UP IMMEDIATELY!, and look elsewhere. In today's competitive society I cannot believe that a company that has been in business as long as Craftmatic has would allow an individual to represent themselves the way that Alan does for them.

    We had been shopping for an adjustable bed for a week or so. I have had three back surgeries, 2 of them since December 2018. I knew of the importance of an adjustable bed that would provide me with a comfortable mattress and wanted an adjustable base that would offer zero G for additional comfort. My wife of 43 years also has numerous health issues that also would benefit from an adjustable bed too. I was in the lead on the research to find us a bed that would fit both of our needs. Prior to my contact with Alan at Craftmatic, we had visited local stores in our area. I had also looked into the purchase of another Tempurpedic product as we currently sleep on their Rhapsody model in a one piece King Size. We had looked at the promotions that Costco offered along with several online retailers.

    I came across an infomercial one night that was promoting the Craftmatic product. I remembered the Craftmatic name and thought that I would give them a call to check out their offerings. The phone rang and it was answered by their representative Alan. I told him what I told him what I was looking for and before I could explain in more detail, he told me about a truckload of adjustable beds that was full and ready to go out. Trying to very poorly build urgency he said that there was six or so additional sets that he may be able to get me one of but he would have to put me on hold and check with his manager. He came back online with Great News!!! "I can get one of those sets for you normally priced at $6500 or so for only $4500 or so if I acted right now."

    Bear in mind this individual hardly spent 3 minutes with me on the phone, he did not investigate what my needs were at all. He immediately and with (COMMISSION Breath) attempted to force me into a sale that probably would not have worked for me. As I stated earlier I have been in sales and marketing for quite some time. I have seen and heard all kinds of salesman's approaches to get that sale. I declined the offer, thanked Alan for his time and ended the call. At the end of the call with Alan, I felt as though I had been put through a meat grinder. I thought about writing a review on ConsumerAffairs, but decided just to let things go, and continue my search elsewhere.

    That brings us to today 5/21/19. I received a follow up call from Alan today. He introduced himself and said that we had spoke about a week earlier. Not wanting to engage with him based on my previous experience, I stopped him and told him that we had purchased a set elsewhere. His very rude and unprofessional response next was, (SO YOU BOUGHT A CHINESE BED!!!). At that point I immediately hung up the phone. After further thought I felt that it would be in the best interest of future consumers to be made aware of what they could expect from Craftmatic, and their sales personnel.

    Look anywhere but here! There are many other bed suppliers that are professional, will ask questions, match their products to your needs, and treat you with a much higher level of respect. I will also forward this letter to Craftmatic via their website contact me page too. Oh and by the way Alan, every stitch, piece of metal, bolts etc that I purchased was proudly made in the USA!!!!

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    Verified purchase

    Reviewed May 22, 2019

    I bought a Craftmatic bed because I have problems laying down to sleep. I need to sit up. I enjoy Craftmatic Legacy because I can sit up. It works very well for me. I’m very happy with it. I would recommend it to anybody because it’s so comfortable, and I sleep very well at night.

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    Sales & MarketingStaff

    Reviewed May 22, 2019

    I like that the Craftmatic bed raises my feet and eliminates ankle swelling which was the reason I bought it for. The sales rep was excellent.

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    Sales & Marketing

    Reviewed May 22, 2019

    I saw the Craftmatic adjustable bed's advertisement on TV and was well pleased with it. I bought one and my experience with one of the Craftmatic top managers I spoke with was top-notch. I couldn't believe the rest that I get from Craftmatic and how comfortable it is. It's a dream come true. I now enjoy the comfort and the shape of it and, especially, the massages part. My wife’s had back surgery, and she is doing great from it and is also comfortable and sleeps well at night. I am very happy with it, and I would recommend it to anybody.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 22, 2019

    The sales representative was perfect. I chose Craftmatic for comfort and what I enjoy the most with the bed is the size because I can let my grandchildren rest with me. I also appreciate the durability and the phone calls afterwards asking me how things went with customer service. I have also recommended Craftmatic to a friend.

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    Sales & MarketingStaff

    Reviewed May 21, 2019

    The Craftmatic sales reps gave me a lot of information and were real nice and polite. The guys that set it up were good too. I like the way the bed separates. It does exactly what I want it to and we love it.

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    Verified purchase
    Staff

    Reviewed May 21, 2019

    I had knee replacement and decided to get a Craftmatic bed, and the sales rep was excellent. I enjoy the adjustability of the bed and I would recommend it.

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    Reviewed May 21, 2019

    I bought a Craftmatic bed for health reasons and enjoy the commodity of the position. Moreover, I love the massage feature.

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    Price

    Reviewed May 21, 2019

    I love my Craftmatic and I’d recommend the bed to anyone. I saw the advertisement on television and I figured that I was gonna try it. We’re not sorry. I’m 96 years old and I've got a lotta ailments but since I got the bed, I feel 100% better. I enjoy the head-raising bar and the foot area raising part because it helps me a lot. The bed is terrific. I found no other beds that would make me feel comfortable as Craftmatic. I’m a senior citizen on a fixed income but I’d spend my last dollar on a Craftmatic bed. It’s wonderful and worth every dime. If you get a Craftmatic, your life will be altogether different.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 20, 2019

    I like being able to elevate the head and the feet in the Craftmatic bed. We chose the brand for the quality of the bed and for being able to adjust the bed for more comfortable sleeping. In fact, we had gone away on vacation for two months and on the first night we got home, we were both looking forward to sleeping in our Craftmatic bed. We both got up the next morning and said, "Wow!" It was the best sleep we've had since we had been gone. We have even recommended the bed to a friend. My experience with the sales rep was great as well. It was very speedy. We called them up and ordered the bed then we had it here within two weeks.

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    Staff

    Reviewed May 20, 2019

    I chose to purchase a Craftmatic adjustable bed based off their reputation. I enjoy the overall comfort of it. Their reps were fine and overall I would recommend them.

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    Verified purchase

    Reviewed May 20, 2019

    A friend of mine had purchased a Craftmatic and I liked hers so much that I decided to get one about 30-some years ago. I enjoy the fact that the bed is adjustable. I can raise my legs or my head, and it's very, very comfortable. I enjoy the bed and would recommend it to a friend.

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    Verified purchase
    Staff

    Reviewed May 20, 2019

    I got a Craftmatic adjustable bed for the several medical issues that it's very helpful for. I like the adjustability, and it makes it much easier for me to sleep. The sales representative was very nice, and I didn’t have any issues with her at all.

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    Verified purchase

    Reviewed May 19, 2019

    The Craftmatic bed looked like it was comfortable in the commercial. I bought it and it’s a real comfortable bed. I enjoy sleeping in it. I like being able to elevate my leg. I’ve had surgery and the bed elevates it real well.

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    Verified purchase

    Reviewed May 19, 2019

    I have a requirement to sleep at a higher angle. I chose to purchase a Craftmatic adjustable bed and my experience with their sales rep went well. Since then I've come to like the adjustability of the bed.

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    Staff

    Reviewed May 19, 2019

    I needed a bed for my mother who was having problems and needed to have her legs raised. Craftmatic seemed like the best quality and I liked the number of adjustments and positions in the bed. The sales rep, Jody, was excellent. He was very caring and provided a lot of information. My mother enjoys the positions that it has available and the comfort. She loves the bed so much. She's 85 and she calls it her nest. So, she has the TV set up in there, and she just loves to be there at night.

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    Staff

    Reviewed May 19, 2019

    I had a Craftmatic years ago and because the mattress wore out, we decided to get a new mattresses. It was good dealing with their sales representative and we really enjoy the bed. I enjoy the adjustment part of it, up and down. I have to use that for a bad back. We couldn't make it if it weren’t for the Craftmatic bed. Thank you so much.

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    Verified purchase
    StaffReliability

    Reviewed May 18, 2019

    The sales rep from Craftmatic was a very nice person. I like the reliability of Craftmatic, the craftsmanship of the bed itself, its mechanism and the long term value of that. I also like the headrest part that comes up because I need to sleep in an upward situation, and it works wonderfully. I love the heating massage part. It's very relaxing on bad days when you're stressed out.

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    Sales & MarketingStaff

    Reviewed May 18, 2019

    I bought a Craftmatic bed because I liked the comfort. I like that the head and the feet go up so it helps us to rest and get more comfort. Our experience with the sales rep was real good too.

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    Verified purchase

    Reviewed May 18, 2019

    I saw Craftmatic on TV and I purchased one since I wanted to tilt myself up to watch TV. I like being able to do that at night when I can't sleep.

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    Sales & MarketingStaff

    Reviewed May 18, 2019

    We had a great experience with Craftmatic's sales rep. Since getting a bed from them the vibrating part of the massager feature of the bed has been helping us sleep better.

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    Verified purchase
    Staff

    Reviewed May 17, 2019

    I got another Craftmatic Adjustable Bed after having one before. I had a very good experience with their rep. Thus far, I like how the reclining feature helps my back.

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    Staff

    Reviewed May 17, 2019

    I like the ability to put the extra lift on the head and to make the bed comfortable for my legs by putting the foot up at the desired height. All the little features, like the place where you can plug in your phone, the light under the bed and the remote control are very nice too. The only thing I wished the Craftmatic bed has was rollers. Those could make it easy to get behind the bed to clean. On a different note, the sales rep was a great help. My experience with him was fantastic. He lives in Florida and we’ve communicated even after I bought the bed.

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    Staff

    Reviewed May 17, 2019

    I wanted to try Craftmatic after seeing it advertised on TV. Their sales representative was very pleasant. I enjoy being able to raise up the headboard on the bed.

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    Staff

    Reviewed May 17, 2019

    I enjoy my Craftmatic bed's adjustability. That's what I need when I sleep sometimes or just sit up and read in bed. The Craftmatic sales representative I dealt with was good.

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    Verified purchase

    Reviewed May 16, 2019

    I'd recommend Craftmatic. I enjoy the ability for it to raise and lower my legs and head.

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    Reviewed May 16, 2019

    I got a Craftmatic as my bed was coming apart. The adjustable feature is pretty convenient because you get to be in a better position. It's very comfortable and I'm glad I bought it. I recommend this bed to anybody who wants to buy it.

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    Reviewed May 16, 2019

    I have a bad back and I use the Craftmatic bed to raise my head and legs. It's sheer comfort and I would recommend it.

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    Reviewed May 16, 2019

    I bought a Craftmatic bed. I like to be able to raise the upper part of the bed up because that helps. A Craftmatic bed is a lot of money but it's worth every penny of it. I would recommend it to anybody.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 15, 2019

    I bought a Craftmatic bed because of their reputation and their cost. I also enjoy its total adjustability. As your physical needs change, you can change with it.

    Moreover, their sales representative was very good if not excellent. We enjoyed their professionalism and they returned our phone calls promptly. The gentleman that delivered the bed and set it up was very nice and professional as well.

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    Staff

    Reviewed May 15, 2019

    I purchased a Craftmatic adjustable bed for better health, and the sales representative was good. The bed is great and I love it.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 15, 2019

    A friend of mine told me about Craftmatic, I looked it up on the internet and you can’t beat it. The sales rep was exceptionally great. He stayed on the line for about 30 minutes. He kept calling back when I needed him or when I needed to call him. Whenever I’m watching TV, I like that I can bring the little pillow at the end up a little bit. It gives me so many different tilt positions. It's the best bed I’ve ever had. The only thing I’d do is put a top on the top of it from my pillow.

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    Price

    Reviewed May 15, 2019

    With the Craftmatic bed, I like the ability to elevate the head and the feet. The price was great.

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    PriceStaff

    Reviewed May 14, 2019

    The representative of Craftmatic was very kind to us. He explained everything about how it worked and what we could expect. He told us when to expect it to be delivered. It came and the men that delivered it were very courteous. They set it up and made sure that everything was working before they left. So, Craftmatic is a good product and we do not regret purchasing it. The price was fair. We got a Craftmatic where both sides adjusts, that my husband wants to set up and I don’t, But I enjoy the comfort of the mattress itself and my husband enjoys being able to have his head lifted up. Now, mine’s up some, but he lifts his up all the time.

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    Sales & MarketingStaff

    Reviewed May 14, 2019

    The Craftmatic sales representative was good. I have gastric reflux and I like the adjustability of the bed for it.

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    Customer ServiceStaff

    Reviewed May 14, 2019

    I absolutely cannot sleep with my head down low and just piling on pillows doesn't do it. So, I need to be able to adjust how comfortable I am in a particular night. Also, I need to raise my feet because my ankles swell. I enjoy the fact that the bed is adjustable, especially the head. If I'm just lying in bed trying to sleep, I need it a little bit raised and if I wanna watch TV while I'm in bed, I can raise it up more or to read. I appreciate that.

    I have had a Craftmatic for the past 13 years and now, I bought a new one. I enjoyed the bed I had and I am enjoying the one I have now. Everyone I talked to has been very helpful and the experience with the sales rep was great. Also, I had a good experience with the technician. He came out and took the wheels off because he said it was too high. He was just super. He was so friendly and he asked if there was anything else I needed to know. He told me to call him if I have any other questions and you just can't beat that. I would definitely recommend Craftmatic to a friend.

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    Customer ServiceStaff

    Reviewed May 14, 2019

    We had a Craftmatic before, and we wanted to upgrade. We enjoy all its features. There are times I want my head raised, and times I want my feet raised. Plus I loved the new pillow deal on it. The rep was very informative and helpful. I had some of my questions later, I called him back and he helped again.

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    Customer ServiceInstallation & SetupReliability

    Reviewed May 13, 2019

    Bought an adjustable bed 9/17. Called for repair 4/19 (bed would not lay flat). Sent Craftmatic $175.00 for Tech to come out and REPAIR. Had to order defective part that was under warranty (no charge). When we called to let them know the part had arrived (looks used) we were told it would be another $175.00 for the tech to come back out and install it. At no time prior to this were we told we had to pay once for diagnosis and another time for installation. Conversations with service department were contentious and rude. Very dissatisfied with product, company, and customer service.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am sorry there was obviously some miscommunication. I am having my service manager give you a call.

    Verified purchase
    Customer ServicePrice

    Reviewed April 29, 2019

    While discussing our possible purchase with salesman Allen, we ordered a king size bed comprised of two twin beds, both with medium mattress firmness. We also shared that we needed a bed built for a disabled person to safely use and he assured us that it would be. We said we would need to check with our doctor and he said we had a three day cancellation period. What he FAILED to tell us is that if the bed was shipped DURING that cancellation period, we’d have to pay $750 to return it. He also offered a two week period before delivery began.

    The following morning, we received the tracking notice from the delivery company that showed the bed had already been shipped a few hours after we bought it. Later that same day, we received the information that listed this $750 fee. Had we been advised that this was a part of the purchase contract, we would have waited until our doctor approved the purchase.

    We feel that Allen, and Craftmatic, AGAIN perpetrated an outright act of fraud, as when we contacted him during the cancellation period, he again FAILED to admit his false information, or act to rectify the situation. What he did do, was hang up on our calls. In all fairness, he did suggest we accept the bed and call for it’s return on the 31st day costing only $90. What reputable company would suggest such a thing IF THAT WAS A PRUDENT BUSINESS PRACTICE?

    Point 2: The bed that was shipped had two firm mattresses. Not what we ordered, thus a negligent (or fraudulent) information and sale. AGAIN, we were told to try the firm mattresses for the 30 day return period and then pay only $90 to return them for the original mattresses we ordered. Another intentional act of corruption and/or fraud?

    Overall, when our contact with Allen and his supervisor failed to discuss their deception or NEGLIGENCE IN THIS MATTER, and further refusal to talk with us by hanging up, we decided to get legal advice. When Allen called us to say we had to pay the $750, we shared this advice. VISA decided it was creditable for a formal dispute and froze payment for a minimum of 90 days. We were advised of further procedures of investigation and follow up, including the Florida Attorney General.

    We were fortunate that we record all conversations, took photos and printed all correspondence during contacts with this company. Their “deal” sounded too good to be true, based up research we had previously done. From all follow up conversations and “hang-“ups with Allen and his supervisor, it’s obvious that CRAFTMATIC would rather deal with the outcome of all disputes and investigations that will cost much more than the $750. Meanwhile, we will continue to pray for a more honest and reasonable resolution.

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    Customer ServiceStaff

    Reviewed April 24, 2019

    Do not ever purchase a bed from this company. Craftmatic because if you don’t like it you you can never talk to a customer service person who gives you the correct information. When you finally talk to a person your 30 trial has expired so then you're stuck with the bed. I called and talked to Peter and he was horrible horrible. He called me a ** unbelievable. Your business should not even be in business. I want to warn other people about what happened to me so it doesn’t happen to anyone else. Do you not buy a bed from this company. Warn all your family and friends.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am sorry you had difficulty however your trial is not over after 30 days, it is beginning. We want you to sleep on the bed for 30 days AND THEN if you are not happy you can contact our customer service department. I will have someone give you a call to assist you.

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    Online & AppStaff

    Reviewed March 13, 2019

    Someone from my family recommended Craftmatic to me. The Craftmatic sales representative was very knowledgeable about the product, and he coached me through selecting an appropriate bed for me and husband. I like the fact that I can lay my head up to read, look at the TV, and play on my tablet. I have recommended Craftmatic to a friend.

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    Staff

    Reviewed March 12, 2019

    I had heard about Craftmatic for years and I decided that it was time to get one. Dealing with their sales rep was a very enjoyable experience. With the bed, I enjoy the ability to raise my head and my feet. It gives me a good night's sleep.

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    Reviewed March 12, 2019

    My wife has leg issues and I have issues. We needed a bed that can adjust the legs or elevate the head. We bought a Craftmatic and our experience with their rep was fine.

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    Staff

    Reviewed March 11, 2019

    I needed a replacement for a previous Craftmatic bed that I had owned for about 27 years. I got another Craftmatic. The rep I worked with was very agreeable and their crew was able to take away my old bed. I have water on the ankles and so I enjoy using the bed to lift my feet.

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    Sales & MarketingStaff

    Reviewed March 10, 2019

    My experience with the Craftmatic sales representative was satisfactory. I have bad back and legs and I enjoy my Craftmatic adjustable bed's vibrator feature the most.

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    Staff

    Reviewed March 10, 2019

    I had a Craftmatic once before, which made me buy another one. I had a very good experience with their rep. And I like that the head and the foot of the bed can be raised.

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    Sales & MarketingStaff

    Reviewed March 9, 2019

    The Craftmatic sales representative was very good. I wish I had ordered one bed instead of two because I couldn't sleep close to my wife. But other than that, I sleep comfortably in the Craftmatic bed and I enjoy using its adjustment features.

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    Staff

    Reviewed March 8, 2019

    I was having health concerns and decided to purchase a Craftmatic adjustable bed. Dealing with their rep was a wonderful experience and I like that the bed’s head and foot can be raised. The Craftmatic bed has considerably helped my husband with the swelling of his legs.

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    Staff

    Reviewed March 8, 2019

    I really enjoy all of our Craftmatic bed's features and I do like the way the head will raise. My husband saw the Craftmatic advertisement on television, and so we got one. And we had a wonderful experience with the sales rep.

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    Sales & MarketingStaff

    Reviewed March 7, 2019

    I have acid reflux and so I purchased a Craftmatic adjustable bed, and I mostly use the feature that raises the head. I had a very good experience with the sales rep and I'd recommend Craftmatic.

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    Staff

    Reviewed March 7, 2019

    I have aches and pains and I decided to purchase a Craftmatic adjustable bed. Their reps were very helpful. They gave me some good points and they helped me get the financing for it. I love this bed. After I've worked and been on my feet all day lifting things, I can go to bed and turn its massager on and it automatically shuts off. When I get up, I'm good as new. About a month after I got my bed in June, I had a friend from high school stay over and I let her sleep in my bed for the night. Then, the summer after she went back home, she bought herself one. This bed sells itself. It’s the best. Everybody has to try it once.

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    Staff

    Reviewed March 6, 2019

    The Craftmatic sales rep was really good, and he was as nice as he could be. I enjoy the bed's adjustability, and it makes the most difference for me that I get up.

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    Staff

    Reviewed March 6, 2019

    The sales rep explained everything, and he answered any questions I had right away. The Craftmatic bed is adjustable and I could get my back to the correct alignment for less pain. I enjoy the features that adjusts the head, the back, and the legs, all separately or together. I'm satisfied with Craftmatic.

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    Verified purchase

    Reviewed March 5, 2019

    I have a bad back and I don’t sleep well at night. I wanted to get out of my recliner chair and back into my bedroom. I talked to somebody on the phone and ordered the Craftmatic bed. It is a great bed and I like it very much. The best feature is raising the legs and the head at the same time, so I can sleep in a cradle-like position as I do in my recliner chair.

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    Staff

    Reviewed March 5, 2019

    I had a good experience with the Craftmatic rep. I purchased a Craftmatic to be able to sleep better, and I enjoy the comfort of this bed.

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    Reviewed March 4, 2019

    My mother had a Craftmatic bed. When she died, we took it over. Thus far, my husband likes the bed's adjustability.

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    Reviewed March 3, 2019

    The Craftmatic bed is an excellent bed. I use the foot elevation feature the most. The bed works great and is very comfortable.

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    Sales & MarketingStaff

    Reviewed March 3, 2019

    I decided to get a Craftmatic bed since I don't have to lift it. I like the adjustability feature of the bed. Also, the experience with their sales rep was okay.

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    StaffProcess

    Reviewed March 2, 2019

    I purchased a Craftmatic bed to help my wife with her medical condition. Their sales rep walked us through the process and made sure that we fully understood all the costs associated with the bed. He also explained how we would end up having it shipped to us and went through how they would assemble it and then carry off our old bed. He was very efficient and very knowledgeable about all the facts. Since having the bed, we use the feature that elevates the head the most since with it, I can watch TV when I'm in the bedroom very well. My wife enjoys it too because it helps her with her hiatal hernia. The Craftmatic bed has met all our expectations. I don't plan on going back to a regular bed in the future. We'll stay with Craftmatic until we pass away. I recommended the Craftmatic to other people going from a regular standard bed to Craftmatic to meet their special needs. We're totally pleased with it.

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    Reviewed March 1, 2019

    I had a Craftmatic bed before and it lasted for many years. I decided to purchase a new one and the experience with their sales rep was okay. With the Craftmatic adjustable bed, I enjoy the ability to elevate my head and legs. I also enjoy the massage component.

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    Punctuality & SpeedStaff

    Reviewed March 1, 2019

    I had a great Craftmatic representative. Craftmatic is a good bed. It was fast and easy to put up. I really enjoy it and I really like its adjustability because it's easier to raise the head up and down.

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    Sales & MarketingStaff

    Reviewed Feb. 28, 2019

    Craftmatic is a wonderful bed for seniors and other people. It is a great bed when you are watching television, especially if you are handicapped like I am. I enjoy the elevation of the footbed because it really helps. It also helps circulation in my legs. I have another Craftmatic bed and I've been using it for about 10 years. I really enjoyed it and I thought I'd get another one. I live between two houses, so now, I have one at each house and I really love them both.

    I sleep in an upward position and I really enjoy the head coming up because I have acid reflux. I really enjoy my Craftmatic bed. Moreover, the Craftmatic sales representatives have been wonderful. They've gotten back to me a couple of times to see how I am enjoying my bed, which is a wonderful courtesy on their part. I would recommend Craftmatic.

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    Reviewed Feb. 27, 2019

    I was suffering from back problems and I had a hip replacement. I decided to purchase a Craftmatic adjustable bed and I enjoyed talking to their rep. Since getting it, I've been enjoying using the bed’s head raising feature because I suffer a lot with my back when I'm lying down. Plus, the leg lifting feature helps. I would tell all my neighbors and friends about how wonderful the bed sleeps. Everybody needs one. When people get older, they need a Craftmatic. If they have back and leg problems, it is a wonderful gift to give to themselves.

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    Staff

    Reviewed Feb. 26, 2019

    The Sleep Number bed that we had in Michigan was too big to get down here. We needed a new adjustable bed and we heard about Craftmatic from relatives. I got in contact with them and was very pleased with what I saw. I had an extremely good experience with Craftmatic's rep. However, the first mattress that arrived was damaged. I called the company and the new mattress arrived within a couple of weeks. Thus far, I have been very satisfied with it. The vibrator feature relaxes us.

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    Staff

    Reviewed Feb. 26, 2019

    My experience with the Craftmatic sales representative was great and I enjoyed talking to him. I also had a Craftmatic for 15 years before getting a new one. I enjoy all the features of the Craftmatic bed and having my head raised. It helps my sleeping. I would recommend Craftmatic to a friend.

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    Customer Service

    Reviewed Feb. 20, 2019

    I have been trying to get the return form the fax number. Speak to a customer service they put me on hold. They disconnect me. It won't send me the form. They've made my time run out but I don't care because I have been trying and speaking to someone since the first week. Guess I'm just going to have to get a lawyer to get this taken care of. What a terrible customer service company.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    After an exhaustive search we are not able to locate you in our files as a customer. In addition we have tried calling the number provided in the review and have been unable to reach you. I see that although you claim to be a customer, consumer affairs was unable to verify you as such. If you are leaving this review for a third party I would hope that you respond to me though this system to see if we can resolve any issues and/or clear up any misunderstanding.

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    Sales & Marketing

    Reviewed Feb. 12, 2019

    I've seen Craftmatic advertised on TV, and I thought it might help me, and it has helped me a whole lot. I love its head and the foot raising feature.

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    Staff

    Reviewed Feb. 12, 2019

    My experience with Craftmatic's rep was great. I liked the comfort and accessibility of better sleep as well as control of my back injuries, so I decided to purchase one of their beds. Thus far, I've been making use of the vibration feature.

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    Staff

    Reviewed Feb. 11, 2019

    I bought a Craftmatic bed for my health and the sales rep I dealt with was fabulous. The bed is comfortable and I enjoy its adjustability.

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    Reviewed Feb. 10, 2019

    I had severe back pain - I bought a Craftmatic bed and had a very good experience with their rep. I've been loving my bed so far and I would recommend it to anybody.

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    Staff

    Reviewed Feb. 9, 2019

    I have trouble with my back so I bought a Craftmatic adjustable bed. Their sales rep was great. I like the bed's sitting position so I can relax and read or watch TV. I also like the position where I can put my feet up.

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    Staff

    Reviewed Feb. 9, 2019

    My sister recommended the Craftmatic adjustable bed and I would recommend it to anyone. Their sales rep was great and the bed's massage feature really helps.

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    Staff

    Reviewed Feb. 8, 2019

    I have back pain so I purchased a Craftmatic bed and my experience with their sales rep was very, very good. I enjoy the ability to elevate the legs. Also, the length of the mattress is long enough for me.

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    Verified purchase

    Reviewed Feb. 8, 2019

    I have multiple health problems with my back so I purchased a Craftmatic adjustable bed. I love the full effect it does on my health and I enjoy the head lift and vibration. I’ve had a really good experience with all of Craftmatic and I’m enjoying it every day.

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    Verified purchase

    Reviewed Feb. 8, 2019

    I don't know why anybody would buy any other kind of bed other than a Craftmatic. My aunt gave me one when the bed was 20 years old and I had it for another 20 years. I bought another Craftmatic bed and figured I ain't gonna live another 40 years, so I'll be set for the rest of my life. I like its head adjustment because I have acid reflux and it's important that I sleep with my head elevated. It seemed a better way to do than pillows.

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    Verified purchase

    Reviewed Feb. 7, 2019

    I bought a Craftmatic bed - I like that the bed vibrates. I could do it gently. I also like the adjustable part 'cause it helps me relax enough to sleep.

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    Verified purchase

    Reviewed Feb. 7, 2019

    I have back pain. I thought I would try Craftmatic and see if it would help. I like the fact that I can elevate my feet and I can elevate on my back. Also, I just got a pillow thing that I use every night and I pump it up and settle in to have a good night sleep. It has helped me with my back pain. It did the job.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    The fact that the Craftmatic bed adjusts and that we can go up or down and lift our head and our legs made us choose them. We interacted with the sales rep through the phone and he didn't have to crawl on us. This is our third Craftmatic bed and we’ve had a Craftmatic for about a little over 40 years. The adjustability, because of back problems and leg problems, is the best feature of it and the fact that we can each adjust according to how we feel.

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    Verified purchase

    Reviewed Feb. 6, 2019

    I enjoy my Craftmatic bed. I can raise my feet, head and shoulders. Also, ever since I had a stroke, it has really helped me get dressed. When my son came and stayed with me after he had a logging accident, he enjoyed using the bed too. I would recommend Craftmatic.

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    Staff

    Reviewed Feb. 6, 2019

    With Craftmatic, I can press a button and raise the head of the bed. That's what I wanted it for. Also, my experience with their sales rep was fine.

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    Staff

    Reviewed Feb. 6, 2019

    I've been ill and I needed a bed that would get my head as well as my feet up. I wanted my bed to be only 25 inches high from the floor up to the top of the mattress and the lady who helped me when I bought the Craftmatic adjustable bed made sure it was done, and I really appreciated that. She was very nice and my experience was great. I also enjoy the feature where I can just push the button, and the head and the feet will go down. I don't have to individually do it. I love my bed.

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    Installation & Setup

    Reviewed Feb. 5, 2019

    I love my Craftmatic. I have acid reflux and like that the bed is adjustable. I also love the way the guys came in and installed it. The installation took them less than one hour.

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    Staff

    Reviewed Feb. 5, 2019

    We had a Craftmatic bed for over 25 years so, when we were looking for a new bed, it was no decision to make. It was just, "Go get another one." The representative was very informative and got us the product in the timeframe she said she would. Then, the people who came and delivered it and set it up were very professional. They did the job in a very timely fashion and explained everything to us because this was a little bit different than the one we had. Also, I have acid reflux and the raising of the head of the bed helps me sleeps better at night.

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    Sales & MarketingStaff

    Reviewed Feb. 5, 2019

    I had a great experience with Craftmatic's sales rep. Because of my back problems, I bought their bed and I like its adjustability.

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    Staff

    Reviewed Feb. 4, 2019

    I like the adjustability of the Craftmatic bed especially being able to adjust the foot level because I had ankle surgery. I decided to get one and had a fantastic experience with their rep. Everyone there was very nice, explained things thoroughly, and made sure I understood how to operate the bed.

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    Staff

    Reviewed Feb. 4, 2019

    Dealing with Craftmatic's representative was easy. The rep was very professional and helped us with everything that we needed. Being able to elevate the legs and the head for better sleep and comfort made me choose to get a Craftmatic. The elevating of the feet helps with the pain and the lower back. It also reduces the swelling in my feet. I would recommend Craftmatic to anybody who is having problems with back pain and any other issues where elevating would do them some good.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 4, 2019

    My 94-year-old mother was spending more and more time in bed and we wanted something that was comfortable and where she could change her position, get her legs up or get her chest down and watch TV in bed and be more comfortable. Craftmatic had good ratings and their price seemed reasonable when we checked into it. Their sales reps answered all my questions and there was no pushing. The Craftmatic bed helps her when she raises it to get in and out of the bed. And she continually tells me how she loves it, and she is so glad that we've thought about getting an adjustable bed. I am glad that she's comfortable with it.

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    Staff

    Reviewed Feb. 3, 2019

    I wish I had a headboard. But other than that, I had an excellent experience with Craftmatic's sales rep and I like that my bed is adjustable.

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    Reviewed Feb. 3, 2019

    I was in a little hospital bed. My other bed was a king-size bed which I had for about nine years, but it was just too big for the room. I couldn’t move in it since I was confined to a wheelchair. I purchased a Craftmatic bed and I like it. I can raise it and lower it. I enjoy the massaging part of it the most. I can get on the bed, get warm, and then use the massage part.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 3, 2019

    Craftmatic's sales rep seemed to be courteous and helpful. We got the queen size bed and liked its individual elevation on each side adjusting and the price. My wife likes the vibration quite a bit too. However, waiting for the bed was a chore. It took a little time but it all came, and they set it up just fine. They also took away the old one. I've been recommending Craftmatic to friends and family.

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2019

    I'm in my 70s and I had some disability, and getting a Craftmatic bed seemed like a perfect choice. I've been following the brand for about 40 consistent years, never thinking I'd need it. But I said to myself that if I did, I'd call them up and order the bed when it's still around. And, I'm totally thrilled when I did that. Their sales rep was definitely one of the best salespersons I've ever met. He was informative and he gave me a background on what to expect.

    The bed was promptly delivered and there were the right amount of technicians to do it. They went to the process of how to get and why we wanna get as well as told us of what to touch, how to touch it, how to store it, the different ways of massage, and how to stop it which is important too. I appreciate almost everything about the bed. I don't use the massage very much, but I was able to get my legs elevated. My head also elevates either the same time with the legs or at separate times. I can also adjust to my desire. There are no increments that you have to do. It's just total touch and stop.

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    Verified purchase

    Reviewed Feb. 2, 2019

    We have had a Craftmatic adjustable bed for 22 years and we loved it. The bed is a wonderful tool to get a more comfortable position. It was a wonderful bed for our purposes and we decided when it became a little used, that we would buy a new one. I would definitely recommend Craftmatic to a friend.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 2, 2019

    I decided to get a Craftmatic adjustable bed for its health benefits to my back and also due to its quality. The bed is great and very convenient. I enjoy the whole thing. The night light underneath is really good and it responds quickly. It was also an excellent experience with their sales rep. I would be more than happy to do business again and I would recommend Craftmatic to other people when they ask.

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    Staff

    Reviewed Feb. 1, 2019

    Craftmatic's rep was kind and gentle. I also like the bed's comfortability. With it, I am able to sit up and sit back without using a bunch of pillows and sleep easier at night. Overall, it was a wonderful experience. Thank you so much to the people who came and set up the bed.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 1, 2019

    I had a Craftmatic since 1984. Now that it got old, I called the company and I got a brand new one. Their sales reps were very nice people. I called and spoke to the young lady there. I made a deal and she said that within two weeks, I would be getting the bed. They were right on time and indeed, two weeks later, I was sleeping on it. I enjoy my Craftmatic bed while watching TV because I’m getting old. I push my bed up and raise my feet up which makes me very comfortable. I love it and I’m very happy I bought it. I will recommend them to anybody. Everybody should own a Craftmatic bed.

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    Reviewed Feb. 1, 2019

    I chose to purchase a Craftmatic bed for better health and better sleep and it was very well with their sales rep. I enjoy the vibration and the way the bed moves up and down. I can recline or decline it.

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    Staff

    Reviewed Jan. 31, 2019

    I had bought a Craftmatic bed previously in 2003 and I really loved it. I bought it so that I can help my husband get in and out of bed easier when he was not well, and it was very successful in any way. I purchased another one and the sales rep I had was very informative and friendly. I enjoy being able to have the head of my bed elevated. It helps with my acid reflux and so, I'm much more comfortable.

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    Customer ServicePriceStaff

    Reviewed Jan. 31, 2019

    The young lady from Craftmatic that I spoke with over the phone was excellent and she really helped me finalize my decision. She made me feel comfortable enough that I could try it and if it didn't work, I could return it. The Craftmatic bed is great and I like the price and style. I can elevate my head and my feet with it. And now, I don't have to sleep in the chair. The massaging part is great, too. I didn't get the heating part because of the money. But I should've tried to find a way to get that because everything else is excellent.

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    Sales & MarketingStaff

    Reviewed Jan. 30, 2019

    I had an excellent experience with Craftmatic's sales rep. I like that it reclines and elevates my feet.

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    Sales & MarketingStaff

    Reviewed Jan. 30, 2019

    My son is disabled and with Craftmatic bed, everything is a lot easier for both of us. I was able to get my son up off the floor. Also, dealing with their sales rep was terrific. Everything is fantastic and we love Craftmatic.

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    Staff

    Reviewed Jan. 30, 2019

    I’m having knee surgery and I wanted to have the best bed I could have. I wanted to move it up into my living room, so I wouldn’t have to go so far to get to my bed. I purchased a Craftmatic adjustable bed and it's the best thing I’ve ever bought. I enjoy the bed so much and the raising of the feet feature because it helps and it keeps my ankles from swelling. Also, the sales rep was a very kind and very helpful gentleman.

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    Reviewed Jan. 29, 2019

    Craftmatic is probably the best adjustable bed on the market today. It has the versatility of positions that you can instantly adapt for yourself. And I enjoy being able to raise its head portion.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 29, 2019

    I was concerned about my and my husband's health and I bought a Craftmatic adjustable bed as it elevates my feet and massages my entire body. My experience with their sales rep was excellent. Also, when I was experiencing a hiccup with the delivery and setup people, I got on the phone with Craftmatic and even though it was 9:00 pm on the East Coast, someone answered my call and solved the problem immediately.

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    Sales & MarketingStaff

    Reviewed Jan. 29, 2019

    We've had a Craftamatic before so we chose to purchase from them. It was good with their sales rep and my favorite feature is being able to raise the head and raise pillow. The bed has done everything it was supposed to do.

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    Reviewed Jan. 28, 2019

    I enjoy being able to elevate my feet up and down and being able to adjust the Craftmatic bed without disturbing my husband.

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    Staff

    Reviewed Jan. 28, 2019

    I had a good experience dealing with the Craftmatic sales rep. I purchased an adjustable bed from them for my health and because of the quality of the product. I enjoy the bed's adjustable head and foot as well as the massage because this feature helps with sore back and muscles.

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    Staff

    Reviewed Jan. 28, 2019

    I bought a Craftmatic bed for my back and their sales rep was outstanding. I like the bed very much as well. I enjoy the night light, the remote control to raise and lower the bed, and other things that I could do as far as massages go.

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    Reviewed Jan. 27, 2019

    I've tried a number of different types of bed, and none of them worked like I like them. But with Craftmatic, I get a full night's sleep all the time. It's adjustable to whatever I want my head and my shoulder to be. Me and my dog love the hell out of it.

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    Reviewed Jan. 27, 2019

    I had surgery on my shoulder. I had not slept in bed in about three weeks and was sleeping on my chair for about two hours a night. My shoulder is so tired by the end of the day. But Craftmatic's vibration feature relaxes me and I can go right off to sleep.

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    Staff

    Reviewed Jan. 26, 2019

    I have back pain. I bought a Craftmatic adjustable bed and I had a very good experience with the sales rep. The bed's head goes up and down, and I enjoy that. I also enjoy being able to watch TV without having to put pillows underneath me.

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    Reviewed Jan. 26, 2019

    We've had the greatest sleep in probably the last 10 years since getting the Craftmatic. I enjoy the way the back and legs can adjust because it has helped us find our perfect way to sleep. I bought the bed for the health benefits and it has truly changed our lives.

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    Reviewed Jan. 26, 2019

    I got a Craftmatic adjustable bed because of the advertisements and what I really needed help with. I love the way it feels and I get better rest and better sleep. It's easy to operate and it's good all over. I enjoy it.

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    Sales & Marketing

    Reviewed Jan. 25, 2019

    It's been an all-around great experience with Craftmatic. I chose to purchase from them due to the affordability of the product and it was a very good experience with their sales rep. I enjoy the bed very much. I sleep and feel better. I enjoy its adjustability the most as it lets me change positions and I get comfortable in different ways.

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    Reviewed Jan. 25, 2019

    Since I've owned my Craftmatic, I have always recommended them. I like their reviews and the idea of the warranty on the mattress. I also enjoy it, and I can use either the far side or the front side. I like having the option of raising my head on the bed.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 31, 2018

    The salesman Chris after explaining what wife and I required stated he had the solution to our problems. What happen was that he mislead us and now we have two beds which are NOT suitable for our needs. Also watch out for their moving company Rainbow Movers. Their drivers were very rude and DID NOT complete the installation properly. To date when I call Craftmatic to fix problems have been cut off twice and no resolution to problems.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    We ship using a common carrier (Pilot Freight) which is a company similar to UPS or FedEx. We do not control their staff. There should have been a delivery survey supplied by that company. I will contact them but also recommend you submit your survey with any complaints. Our customer service manager has been attempting to contact you to resolve any other issues and has been unable to. We will continue trying to reach you.

    Reviewed Dec. 27, 2018

    We tried the 30-day trial and have been disappointed. We purchased a twin and full being told they can be tethered together. They cannot. We were told the medium soft would be recommended; they were too firm. The full size "plush" mattress is the same as the medium soft. The twin came with black spots like mildew. The third one was great, however, the beds have to be unplugged at least every other day because they stop adjusting and have to be reset. We have had someone out to repair the bed, but it is still doing this. Now they tell us that it will be $695 PER BED to ship them back. We were told it would be the price for both beds. Quite disappointing!

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    Our customer service department has contacted you and I was told you are now happy. I apologize for any issues you may have experienced.

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    Staff

    Reviewed Dec. 6, 2018

    I’m 92 years old and I had used a regular bed all my life. Since I’ve had the Craftmatic, it’s been really good and I enjoy it. I had a lot of back troubles and neck problems due to sleeping hard all the time, and I enjoy being able to adjust the bed how I like to have it. It has helped a lot, I sleep better and I'm more comfortable. I also like that the mattress fits into my current bed so I don’t have to get any other type of bed. Plus the lifetime warranty on it is great. The reps were very nice and I enjoyed talking to them.

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    Staff

    Reviewed Dec. 5, 2018

    I did research on the internet and Craftmatic came out as the best. The reps were absolutely wonderful and they couldn’t have been more helpful. I like the fact that I can sit up at a press of a button. It has most definitely helped with my insomnia because I'm able to adjust the bed to where I feel most comfortable.

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    Staff

    Reviewed Nov. 27, 2018

    My wife had surgery, and she had not been sleeping well. I got her a Craftmatic and she loves it. The reps were very informative and helpful. We enjoy the elevation of the head and feet. I also love the light underneath the bed. I can see at night without waking anybody up. Plus the bed has pre-set settings and it’s easy to change the sheets. It's an excellent bed and I would recommend it to everybody.

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    Sales & Marketing

    Reviewed Nov. 21, 2018

    I saw Craftmatic's advertisement on TV, got really interested and I checked it out. I enjoy all its features and I can sleep better with it. I can position my head, elevate my legs and put the vibrator on my back. I love it. Plus the bed has a light underneath the mattress.

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    Staff

    Reviewed Nov. 17, 2018

    Everybody at Craftmatic was very pleasant and I had an excellent experience with their sales rep. I got the bed as I had back surgery, poor leg circulation, acid reflux, and I used to sleep badly. The whole procedure of getting and setting the bed up was wonderful and easy to do. I enjoy the feature where I raise my head. I also enjoy the raising of the feet. I have recommended Craftmatic to many of my friends and family.

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    Staff

    Reviewed Nov. 17, 2018

    I've been tied with back pain for 20 plus years. I got a Craftmatic bed and I enjoy the fact that it lifts me up to put the pressure off of my back. When I bought it, the sales rep I talked to was very helpful, very thorough, and came through on everything he promised me. Since I got the bed, when I come in from working in the yard, I can lie down on it and hit the massage. The bed helps so much with all the aches and pains.

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    Reviewed Nov. 16, 2018

    I have a couple of medical issues and I needed help with elevation and the Craftmatic bed has helped with that immensely. I like being able to elevate my legs and my neck. I even sleep with it slightly elevated. But when I'm reading or watching TV, I elevate it at a good angle. I like the comfort of it. I'm on home dialysis, so I connect myself a lot early than I need to go to sleep, so I can sit into bed and watch TV or read until the time to go to bed. Also, everybody from Craftmatic was wonderful including the delivery guys.

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    Reviewed Nov. 16, 2018

    After having a Craftmatic bed since 1972, I continued. The comfort is the highlight and I enjoy the massage feature of my back the most.

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    Staff

    Reviewed Nov. 15, 2018

    Craftmatic's rep was fantastic and I got a really good deal on my bed. By being able to adjust the head part of it, I can sleep more comfortably and relax.

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    Sales & MarketingStaff

    Reviewed Nov. 15, 2018

    I have back problems, so I purchased a Craftmatic bed. I was very pleased with my experience in dealing with their reps, and they were very good with the sales. The bed is very comfortable and its tilt and leg elevation features help my back. I would recommend Craftmatic.

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    Staff

    Reviewed Nov. 14, 2018

    I've had a fine experience with the sales rep at Craftmatic. Everything with the bed is working fine and I really enjoy it. The vibration feature helps relax my back.

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    Staff

    Reviewed Nov. 14, 2018

    I had my Craftmatic twin size bed for 20 years and I loved it. I've had the adjustable bed one for less than six months now and I love it better. I enjoy lifting the head and knees up. It helps with my back, knees, and legs when they hurt or swollen. Everybody I talked to at Craftmatic has been so helpful and nice, and I appreciate that. After my husband died, I didn't sleep good at all and my daughter got a little concerned because I quit sleeping in the bed and started sleeping in my recliner. But now, I sleep in the bed and it feels so good that I just can't get out of it. I recommended Craftmatic to a friend and she also bought one.

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    Contract & TermsStaff

    Reviewed Nov. 14, 2018

    I have health issues and I like being able to adjust my legs and sometimes, my head with the Craftmatic bed. The experience was good with the sales rep and he was precise and knowledgeable. Also, everyone was courteous and it wasn't difficult to make the arrangement and things arrived when they were supposed to.

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    Staff

    Reviewed Nov. 13, 2018

    The sales representative at Craftmatic was very knowledgeable and helpful in our decision. We got their adjustable bed because of its flexibility and reputation. And I enjoy the ability to adjust the head and the feet which helps with my leg circulation. We have recommended Craftmatic to friends.

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    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2018

    This is my second Craftmatic bed and I love them both. The raising of the head and the feet are perfect for those with leg problems. It helps with both things at the same time. Also, their reps were very helpful and very reassuring. When the bed came and they took out the old one, they pointed out all the new features and set it up perfectly. They were perfect gentlemen with white gloves through the whole thing and they were very protective of my furniture in getting it in and out. It was a great experience. Thank you Craftmatic white-gloved delivery men.

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    Staff

    Reviewed Nov. 12, 2018

    I got the Craftmatic bed to relieve the pain in my back. I had a great experience with their sales rep, and I enjoy the massage feature of the bed.

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    Staff

    Reviewed Nov. 12, 2018

    Everyone at Craftmatic was wonderful through the process of purchasing and receiving the adjustable bed and maintenance of it. I got it due to health issues and I enjoy the head lift feature the most.

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    Staff

    Reviewed Nov. 11, 2018

    The Craftmatic adjustable bed has a lifetime warranty, the features of the bed were superior to other brands, and the mattress had a firm and soft side. I enjoy the adjustable bed itself. The position that it can put me in for sleep is exactly what I needed for medical purposes. The Craftmatic sales representative had all the information and they were accurate. The bed was as good as he said it was gonna be, and I’m very pleased. Also, the white-glove service having the bed put together in my home for me was a great feature that was included with the purchase of my bed. And the delivery was a great experience. I would highly recommend Craftmatic to friends, family, and to anyone. The bed is fantastic for anyone with or without medical issues.

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    Staff

    Reviewed Nov. 11, 2018

    My experience in dealing with Craftmatic’s rep was very good. I enjoy the bed’s head and foot adjustments.

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    Reviewed Nov. 10, 2018

    I’ve seen Craftmatic advertised on TV and I thought it sounded interesting. I got one and I enjoy raising the foot and the head. I like that the bed moves very easily, too. So, if I wanna make my bed, it’s easy to move in and out.

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    Staff

    Reviewed Nov. 10, 2018

    The reps from Craftmatic were very knowledgeable. They told me all about the bed and that if I was not happy, I could contact them and let them know and they would try to make things right. So I've been very happy with the service. I enjoy being able to raise the head of the bed up a little bit, and it helps me to sleep better. I can also raise the feet up a little bit to give my feet a little elevation.

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    Staff

    Reviewed Nov. 9, 2018

    I had a great experience with the sales representative when I purchased my Craftmatic adjustable bed. The bed has helped a lot with my back. It works pretty well and I like all of it because it helps me lie down. I hadn't slept in a bed for two years and now I can lie down.

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    Staff

    Reviewed Nov. 9, 2018

    I liked the adjustable positions on the Craftmatic bed and decided to purchase it. Their reps have been very good in selling me the bed. They were very knowledgeable.

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    Staff

    Reviewed Nov. 8, 2018

    The Craftmatic sales person was very instructive and informed about the product. He was able to help me understand how I would benefit from it. I enjoy the ability to elevate both my feet and head with the Craftmatic bed because it makes me comfortable and allows me to get into position. It allows me dreams, and for me to visit sleep.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 8, 2018

    I like the massage on my Craftmatic adjustable bed. It’s comfortable to fall asleep with that on. Craftmatic was very timely with the installation and delivery. And the sales representative was excellent.

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    Sales & MarketingStaff

    Reviewed Nov. 7, 2018

    I liked the warranty on a Craftmatic adjustable bed and the fact that they were new, something that was just coming on the market. I was also having some heart problems, and I decided to try it. I like my bed's adjustable part and the fact that I can have a hard side or a soft side. My experience with the Craftmatic sales rep was fantastic. He was a wonderful guy. The Craftmatic is well worth having. My son still has the one I bought way back when they first came out, and he still sleeps on it. So, I would highly recommend it to anybody.

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    Staff

    Reviewed Nov. 7, 2018

    Prior to purchasing my Craftmatic adjustable bed, the old bed I owned for 19 years was also a Craftmatic. Then, when I bought my new bed, the experience I had with the sales representative was excellent. Since using the bed, I've enjoyed the adjustability of the head part the most. I would recommend Craftmatic to a friend.

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    Staff

    Reviewed Nov. 6, 2018

    I've had a Craftmatic bed since 1995 and I had a good experience with the sales rep in buying this third one. To begin with, I needed the flexibility of the bed for my husband, so I purchased it quite a while ago. But then I got used to it for myself and I liked it for that. The ability to put the head and the foot up is what I enjoy most about the bed and the mattress is wonderful.

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    Reviewed Nov. 6, 2018

    I got a Craftmatic adjustable bed because of my back and I really like the massage part because it relaxes me.

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    Staff

    Reviewed Nov. 6, 2018

    I’ve heard of Craftmatic my entire life. I used to watch them be given away on game shows and they’ve been a name that’s been around forever. I needed that type of bed and something told me that I needed to get a Craftmatic. Their rep, Anthony, was fabulous. He knew exactly what I needed and he answered my questions before I actually asked them to him. I like the bed’s comfort and having the ability to have the bed adjustable is the biggest thing for me because I need to have my feet raised. Having the Craftmatic was the best decision I ever made. I used to yell at my husband for sleeping in the chair all the time. Now, I’m afraid I’m gonna have to yell at him for sleeping in the bed all the time.

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    Staff

    Reviewed Nov. 5, 2018

    Craftmatic's sales representative helped me out a lot. Their delivery guys were very nice, too, and they did a great job. I thought a Craftmatic adjustable bed would help my back. I bought one and I really enjoy being able to adjust both its top and bottom because it allows me to be able to adjust for my back pain.

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    Staff

    Reviewed Nov. 5, 2018

    I developed an acid reflux condition so I purchased a Craftmatic adjustable bed and my experience with the sales representative was excellent. The bed is wonderful and makes breathing easier. It is lightweight and maneuverable. The adjustability and the vibrator are the features that I enjoy the most.

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    Staff

    Reviewed Nov. 4, 2018

    I had a Craftmatic bed for 20 years and then the motor went out. I went to another store to buy another one. I could not find the bed here in Leavenworth. I then bought a regular mattress but it did not work. So I found Craftmatic in the phonebook and I called them. The salesman that sold me the bed was very kind and generous. I appreciate him. He told me all about it, but I told him that I had one before and I just needed another one. They then sent me the bed and it is wonderful. I have a good night’s sleep ever since. I love the mattress and the up and down position. It’s for my back because I have a bad back. I would recommend this kind of bed to anyone -- to a friend, to anyone that has back problems or any other kind of problems.

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    Staff

    Reviewed Nov. 4, 2018

    We needed an adjustable bed for my wife's bad back and shoulders. She's had some operations. I liked Craftmatic's long-term reputation. I've known about them for many years. Their sales representative was excellent and very responsive. The assembly was very helpful. I bought a new king frame for the bed and they helped me take apart the old bed and put it under the new one with the frame. I enjoy the positions that I can put our Craftmatic bed in. My wife and I both have back problems sometimes and we can tailor our bed to meet our needs. I'd absolutely recommend Craftmatic to a friend and especially to anyone that has back problems.

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    Sales & MarketingStaff

    Reviewed Nov. 4, 2018

    I got a Craftmatic adjustable bed for its comfort on the legs and the head. I had a 100% excellent experience with the sales representative when I purchased it. I like the raising of the legs and the head the most because I have a bad left foot and I raise it above my heart. The bed is very durable and has no breaking parts. I definitely would recommend Craftmatic to people.

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    Staff

    Reviewed Nov. 3, 2018

    Many of my wife's family members have the Craftmatic, so we also got one and it is a very wonderful bed. We both enjoy it. We enjoy the vibration of the bed, the illumination underneath, and how the head and the foot raises, which is very nice for my wife. I also appreciate the craftsmanship in it. Plus, our experience with the Craftmatic rep was superb.

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    Reviewed Nov. 3, 2018

    I had a Craftmatic adjustable bed for almost 30 years and I wouldn’t give it up. I enjoyed it immensely. And when I moved here, I decided to buy a new one. I like raising and lowering it and I also like the vibrator.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 2, 2018

    I got my first Craftmatic bed in 2002 and I got my second one six months ago since the Craftmatic adjustable bed is an outstanding bed and I like the variety of positions and the comfort that it gives me for sleeping during the night. I had an outstanding experience with the sales representative. He had a really good deal and the purchasing process was prompt. I like the wireless control and the ability to put the bed in any position that I need. I also have a vibrate feature on the bed, which is really nice.

    Craftmatic is the bed of choice that you wanna get out of the beds that are out there. It's definitely in a reasonable price range and for the cost you get quite a comfortable outfit to sleep on, help your health, and rest. I'd recommend it to my friends and anybody that's in the need of a nice, comfortable bed that's solid and will last a long time. Craftmatic is the way to go.

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    Sales & MarketingStaff

    Reviewed Nov. 2, 2018

    I had a hip surgery and I couldn’t lay in the regular bed. So, I decided to look into the Craftmatic beds. Their sales reps were very helpful and knew the product. They helped me make my decision to buy one. I like the fact that the head part of the bed will come up. I also like that the foot part comes up and relaxes your legs. I could get a good night's rest on my Craftmatic bed and I am glad that I have it. I'm sure it will last me as long as I need it and I would recommend it to friends and family.

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    Reviewed Nov. 2, 2018

    I have discomfort sleeping, and I bought a Craftmatic adjustable bed. I really enjoy the mattress and the elevated head and legs.

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    PriceStaff

    Reviewed Nov. 1, 2018

    The Craftmatic is a great purchase. The price ain’t bad and the rep was very informative. He did great and I cannot say enough good things about him. Being able to adjust the bed is super nice. I can’t sleep laying flat down anymore and being able to rest it up higher makes a big difference.

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    Staff

    Reviewed Nov. 1, 2018

    I’ve had a Craftmatic for about eight years and I really enjoyed it. I then upgraded to a new one and my experience in dealing with their rep was very good. I like the raising of my head because it helps my back and it helps me sleep better. Craftmatic is the first bed that I could sleep through the night without being in a lot of pain. It's a very good bed for people that have back and sleeping problems.

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    Reviewed Oct. 31, 2018

    I was in an accident and had a lot of back problems. Craftmatic's bed is reasonably priced and I can adjust the bed where I’m very comfortable sleeping. It's very adjustable and with many updates since 30 years ago. I love it.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2018

    I requested information via email. They kept calling my phone while I was at work. I told them to remove my number from their database and the CS Rep was rude and resorted to name calling. Nice customer service! I will NEVER buy anything from these people!

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I listened to the recording of the call. While I apologize that we called you while you were at work, the sales rep DID NOT resort to name calling as you stated. He did mark your number as "DO NOT CALL" as soon as he hung up with you.

    When you made the inquiry you a disclaimer came up asking your permission to call. You checked the box asking us to call you. The sales rep had no way of knowing that you did not want to be called.

    Verified purchase
    Staff

    Reviewed Sept. 21, 2018

    I needed to be able to adjust my bed so that I could take a nice sleep. I bought a Craftmatic adjustable bed. The sales representative was excellent. I'd recommend Craftmatic.

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    Staff

    Reviewed Sept. 21, 2018

    The sales representative of Craftmatic suggested that my father would enjoy the Craftmatic Bed, as opposed to a hospital bed because in his experience, sometimes the thought of a hospital bed makes someone feel sick. Talking with my father, the representative was exactly right. My dad was overjoyed to get a non-hospital bed and has feared the thought of a hospital bed. So it was a great buy and my dad is extremely happy with the bed. He likes the adjustable features of the Craftmatic bed but he previously had great difficulty getting to sleep. So he loves the massage feature because it helps him get a good night sleep.

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    Staff

    Reviewed Sept. 21, 2018

    Craftmatic's salesmen convinced us to purchase their product and their white-glove service was excellent. We also liked the self-adjustment for the bed and the ability to raise the head and the feet separately. The bed is well-built and strong.

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    Reviewed Sept. 21, 2018

    I enjoy all the features of my Craftmatic bed. I like being able to recline and stretch and the vibration helps. I'd recommend Craftmatic.

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    Staff

    Reviewed Sept. 21, 2018

    Craftmatic has been in business for over 40 years and I figured they had to be doing something right. I bought a Craftmatic bed and their representatives came in and set it up, and I didn't have to do a thing. They also took all the trash away. At the end of the day, I use the elevation of my feet before I go to sleep. I elevate the head of the bed all night. I was surprised how comfortable everything was, and it works fine for me. I would recommend Craftmatic for anyone.

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    Staff

    Reviewed Sept. 20, 2018

    After my parents passed, I inherited their Craftmatic that was purchased in 1974 and enjoyed it, but I wanted a newer model. I bought one and the sales rep I dealt with was terrific. I enjoyed the elevation of the head because I have acid reflux. I also like the under the bed widened because we have to get up at night a lot and we have a bunch of dogs on the floor.

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    Sales & MarketingStaff

    Reviewed Sept. 20, 2018

    Craftmatic's sales rep was good. I like the bed's adjustment feature and I'd recommend it.

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    Reviewed Sept. 20, 2018

    My Craftmatic bed is great for my back. I had my first Craftmatic bed for 20 years and my second one is on its third year. I enjoy the raising of the head and the legs on my bed the most. The massage feature is also very comforting.

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    Staff

    Reviewed Sept. 20, 2018

    A Craftmatic salesperson came to our town in 2000 and we talked to him. Eventually, we purchased a Craftmatic to replace our bed of 18 years. Working with their rep went very well. Since getting the bed, my wife has liked the vibration feature as well as the ability to raise the bed up to get out when she has had surgeries.

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    Staff

    Reviewed Sept. 20, 2018

    My husband has bad back so we decided to go ahead and get one for each one of us. I enjoyed the thing where you can raise the headboard. I also like the massage. The sales rep was new, I could tell, but he was very good.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 19, 2018

    Our experience with the Craftmatic sales rep was excellent. We like the price of the Craftmatic bed. Also, I enjoy the automatic, adjustable, wireless hand control. Now, my husband may wake up but he just pushes his vibrating control and it rocks him back to sleep.

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    Staff

    Reviewed Sept. 19, 2018

    I have a bad neck and back problem and our old bed was worn out, so we decided to try the Craftmatic. Their sales rep did a good job and we ended up liking the mattresses and the head raise feature of the bed.

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    Staff

    Reviewed Sept. 19, 2018

    Craftmatic rep was a good salesperson. My Craftmatic bed is very comfortable and I really enjoy the raising of the bed. The mattress on them are very comfortable, too.

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    Sales & Marketing

    Reviewed Sept. 19, 2018

    I sleep in an EasyChair most of the time and I got a Craftmatic bed so I can get out of that chair. I like the Craftmatic's feature for tilting of the head. It helps me sleep like I was in an EasyChair and it is a very comfortable bed. When I purchased it, I also had a great experience with their sales reps. I’d recommend it to a friend.

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    Staff

    Reviewed Sept. 19, 2018

    Craftmatic's rep was very nice, helpful, informative, and professional. With my Craftmatic bed, I like the way I can put the head up and the feet up with the vibrators on them. It also raises like hospital beds so I can watch TV in bed. I would highly suggest anybody who is looking for a new bed to get a Craftmatic bed.

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    Sales & MarketingStaff

    Reviewed Sept. 18, 2018

    I've owned a Craftmatic for 15 years and bought another one for replacement. I enjoy that I am able to adjust it to conform to my body. Their sales rep was super. He was a wonderful representative. Craftmatic has been a total lifesaver for both me and my husband.

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    Sales & MarketingStaff

    Reviewed Sept. 18, 2018

    I have this back injury and I needed a part of the bed to be adjustable for that. I purchased a Craftmatic and had a great experience with their sales reps. They were very attentive to my needs. I like the bed's pads under the adjustable back and sometimes the vibrationing option. It is all good on my back. I’m enjoying the bed and it was a good purchase.

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    Staff

    Reviewed Sept. 18, 2018

    I purchased a Craftmatic and had a very good experience with their reps. Everyone I spoke to from there has been wonderful. Still, I like the elevated head and foot features of my Craftmatic adjustable bed because those help. I would recommend this brand to a friend.

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    Staff

    Reviewed Sept. 18, 2018

    I need the elevation on my feet and also on the head part. My son recommended Craftmatic and I’m very satisfied with the bed. I appreciate it. I’m also very satisfied with the service of their sales representative - with his demeanor and ability to introduce Craftmatic to me. I thank Craftmatic very much.

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    Staff

    Reviewed Sept. 18, 2018

    The Craftmatic representative who helped me out was fine. I enjoy my Craftmatic bed's elevation.

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    Staff

    Reviewed Sept. 17, 2018

    The Craftmatic sales representative was very nice to me. He was very friendly and easy to talk to. My Craftmatic bed does the job. I like all its features but I like raising the head the most because I can almost sit up in there.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com