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Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Visit www.craftmatic.com
Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 4 Reviews 230 - 380
    Verified purchase
    Staff

    Reviewed July 11, 2019

    I would not own anything but a Craftmatic bed. A neighbor told me about Craftmatic and now that I have one, I enjoy being able to reposition it. Their sales representative was great, too.

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    Customer ServiceStaff

    Reviewed July 8, 2019

    Called numerous times having 2 twin beds repaired over the first year. They blame you for sleeping in the bed wrong, getting in and out of the bed wrong, why it breaks. Servicemen that actually repair the bed tell you they are not allowed to repair the beds correctly. The warranty on both beds are just a couple of weeks past the one year warranty and one is not functioning at all. Even though you don't get to use the bed for a full year because they break and not allowed to be repaired correctly. Everything is your fault after the first year. Then they use the you're disrespecting me blame game so you are even more embarrassed on the phone so they can yell at you. The service department is very unprofessional. I can not recommend anybody buying their beds.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 21, 2019

    Salesperson (Anthony) helpful. In about 5 days after ordering, the bed was delivered, set up wrong by delivery (motor in wrong port, etc.) so would not work. No manual either as delivery did not leave it and was supposed to, Craftmatic said they would send out since June 6th, it is the 21st, have not seen it yet. 2 repairmen later and 15 days later, bed still broken and part to fix the bed today dead on arrival, so the part did not even work. It is like a comedy of errors and nothing would get done if I was not pushing, pushing Craftmatic who have problems obviously with internal processes or even the companies they contract out to myself, and I do that because I am in pain in this bed that they sent and it is our only bed. To make a long story short, I have not slept well since I had it and have had back spasms and even the mattress already has a problem already.

    Customer service people are nice except Jackie, but that does not get the bed fixed quickly. Because I have a disability and can't lift the mattress to get the allergy cover off to take pictures of the mattress, and I gave the delivery men money to do that for me, we come to an impasse because I need to send her photos with the cover off or she will automatically reject the issue. I am not physically able to take the cover off and my husband has a disability as well. She says I have "my rules" and you have yours referring to my inability to be able to take allergy cover the mattress to take the photo. As is, I had slipped the delivery men a few bucks to put the mattress in to begin with. Well disability is not my rule, I am disabled and can't lift the bed, it is not a rule, Jackie. I can't do what you ask and there is no compromise.

    I asked for an inspector to come out as clearly the repairman saw the issue, which they could not do. Of course they can't even talk to the repairman because he is not their bed expert, but a repair guy. No compromises, taking my money seemed easier for Craftmatic than fixing the broken bed and dealing with the mattress. While it is very hard to get out and go to stores, and this is why I chose Craftmatic--that and my mom and father had one and it liked it, I guess I am going to have to send this mess back and go shopping because my problem is not solved and the mattress already has an issue breaking down so I feel like I am falling off the bed all the time and that twist my back. I do not think the mattress will hold up given the 15 day experience and there are not many choices in mattresses.

    Okay, I may have just got a bad apple of a bed, but that is not why I am rating my experience a 1 factoring in the whole experience thus far and the pain in my back since I got this bed, which at present can't be adjusted even, it is the amount of time I have spent on hold, talking to reps, and coming up against obstacles to resolve the problem. These people sell beds to a lot people with disabilities or have health issues, so perhaps Jackie who is a manager should take a disability sensitivity training because her comment was offensive.

    Something that was supposed to resolve a problem with some surgery upcoming has turned into a nightmare, problem after problem with Craftmatic, and a worse sleep than my old 15 year, which was pretty worn bed. I never expected such an experience. At this point I hate this bed and I am not too fond of Craftmatic either right now. Will we resolve this, I do not see how at this point, especially with the mattress issue already. I am very frustrated, stressed, and disappointed.

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    Reviewed June 9, 2019

    I purchased Craftmatic’s best bed and was told it would be delivered by Friday, well Friday has come & gone. Now I’m told it will be be another ten days before delivery. Can’t stop process now and just go to a different company because they will charge me $750.00 to cancel out. So my bed that is paid for, is setting approx. 60 miles away. Everyone has blamed this on each other, until now it’s my fault. I live 50 miles north of St. Louis, MO. I’ve been charged $ 250.00 for delivery. All I can say is beware of this company’s practices. They get your money and then could care less about the customer.

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    Reviewed May 30, 2019

    I'm disabled, and the Craftmatic adjustable bed helps me get up and down. It moves me into positions where I don't hurt as much. I'm in chronic pain, and the bed has been a blessing. I've had one since the 1990s and this is my second Craftmatic bed. If I can't get out of bed by myself, the bed helps me. I can crank up the head, and also the feet to take some pressure off my lower spine. I got the heat, and I'm really happy I did. My bed welcomes me and it keeps me warm. It is fantastic. It is the best investment I ever made, and I will continue to be a Craftmatic customer as long as I live. I would definitely recommend Craftmatic, and I have recommended it to my friends and will continue to do so.

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    Sales & MarketingStaff

    Reviewed May 29, 2019

    I purchased a Craftmatic adjustable bed and I really enjoy the head elevation and the foot elevation. The head elevation helps me and the foot elevation helps me with leg swelling. My experience with the Craftmatic sales representative was excellent. And with the team that assembled my bed, they were intellectually sound with all of the questions I had. I recommend Craftmatic. I was very pleased with the experience. And I'm very pleased with the bed and with the firmness of the mattress. It is fantastic.

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    Reviewed May 29, 2019

    Craftmatic Adjustable Beds fits our lifestyle so we got one. I like being able to raise the head up. We were very happy with everything.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2019

    Craftmatic is a wonderful bed. I had been looking for a bed that allows me to raise my head and my feet when I sleep at night. The Craftmatic lets me do that and it's very comfortable. I'm so glad that I was able to get one so I can sleep again throughout the night. The service and the follow-up are so good too. I was so pleased with the service that they gave me, including the prompt service and the explanation on how the bed works. My experience with the sales representative was outstanding. He explained the bed to me, how it works and what to expect, and I told him what I wanted. He thought Craftmatic was what I needed and would meet my expectations, and it certainly did. I'm very pleased with it. On top of that, customer feedback is important for the company and I thank them for asking me how it's worked out for me. I'm certainly willing to vouch for Craftmatic because it's a great bed and I would certainly recommend it to a friend.

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    Sales & MarketingStaff

    Reviewed May 28, 2019

    My parents liked their Craftmatic so much, I decided that I'd try one. The vibration makes my back and legs feel good. The sales rep was good as well.

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    Staff

    Reviewed May 28, 2019

    I had an excellent experience with Craftmatic's rep. Since getting one of their beds, I've liked the adjustable head and foot raising features

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    Reviewed May 28, 2019

    I was using a hospital bed and it was most uncomfortable, and I heard about Craftmatic on TV. I'm handicapped, and to be able to adjust the head and the foot with my Craftmatic bed is just wonderful.

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    Sales & MarketingStaff

    Reviewed May 28, 2019

    My husband and I both thought it would be a good cause physically to have the Craftmatic beds. After his death, I wanted to change to a queen size one rather than having two side-by-side that made a king size that were individually operated. The sales reps were excellent both times. I enjoy the bed because I can change my positions whenever I want to. I gave my old one to a friend and she is enjoying them as much as me with my new one.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    I’ve had Craftmatic for years and I love it. I like the massage because I enjoy it. Plus the sales rep was fine. I would recommend them overall.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    My experience with the Craftmatic sales rep was absolutely great. I bought a Craftmatic adjustable bed for health reasons. I enjoy the elevation part of it. The whole bed is very comfortable. Elevating my feet and my head helps my back a good bit. And the vibration feature is really great too. I would recommend Craftmatic to anybody.

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    Sales & MarketingStaff

    Reviewed May 27, 2019

    Craftmatic has good sales rep. And with the bed, I enjoy the head up feature.

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    PriceStaff

    Reviewed May 27, 2019

    I couldn't sleep. I purchased a bed from a different company and it was the worst experience that I have ever had with any bed. The cheaper models that you buy normally in a store did wonders and did a better job than this extraordinary bed that I had purchased. So, I decided to go with Craftmatic and see what the results would be, and it's been wonderful. The sales rep was very helpful. She explained everything in detail, answered all of my questions, and I was very pleased with her. With Craftmatic I'm able to sleep and I almost don’t wanna get up. It's very comfortable and relaxing. I love my Craftmatic. I definitely would recommend it to anyone. Whether you're having a problem or not, it's just a good investment.

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    Staff

    Reviewed May 26, 2019

    The Craftmatic bed helps me to sleep better. I can also elevate my legs to help my circulation. I purchased it for comfort and my experience with the sales representative went very well.

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    Staff

    Reviewed May 26, 2019

    I have a bad back and now that I have a Craftmatic adjustable bed, I enjoy being able to sit upright. When I purchased the bed, my experience with the Craftmatic sales rep was very enjoyable. He sold it to me within the first couple of seconds.

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    Reviewed May 26, 2019

    I enjoy the adjustable part of the Craftmatic bed because I've had several operations, and it was a big help to be in and out of bed. Overall, I would recommend it.

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    Reviewed May 26, 2019

    I purchased my first Craftmatic bed about 20 years ago. I bought another one and I like the vibration because it’s soothing and it puts me to sleep. I certainly recommend Craftmatic.

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    Sales & MarketingStaff

    Reviewed May 25, 2019

    I needed a hospital bed, and Craftmatic was ideal for me. I had a cancer operation, and I have to be at a 45-degree angle at all times when I'm laying in bed, and it was ideal for what I need. It's a good bed. It's comfortable and it's handy good for me. Everything went well with the Craftmatic sales rep. I'm very happy with it.

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    Reviewed May 25, 2019

    This is my second Craftmatic bed. My first one was in 1995 and since I had to get a new one and I enjoyed the other one so much, I got another Craftmatic. I like that the back goes up for when I wanna sit and watch TV.

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    Staff

    Reviewed May 25, 2019

    I like being able to adjust my Craftmatic bed. I got the bed because of my health and the sales rep was very good. It was also very nice that the people that came in to set my Craftmatic bed up took my other bed apart. That took quite a while so I really appreciate it.

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    Reviewed May 25, 2019

    Craftmatic looked like it would work good for me. I like the back tilt feature and the bed feels very comfortable. I would recommend Craftmatic to a friend.

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    Sales & MarketingStaff

    Reviewed May 24, 2019

    I've had a Craftmatic for 18 years, and I enjoy the fact that I can adjust it since I've had five major knee surgeries and one back. Their sales reps are excellent.

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    Verified purchase
    Staff

    Reviewed May 24, 2019

    I went for a Craftmatic adjustable bed considering its concept. The bed has comfort. The bed has a lift, a light, and it's comfortable. And the sales rep was very good.

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    Reviewed May 24, 2019

    We purchased a Craftmatic bed since my wife is more comfortable in a bed that she can adjust. I like the massage parts ‘cause I’m old and I need to get a massage every once in a while. The USB outlets are great, as well as the light underneath the bed.

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    Staff

    Reviewed May 24, 2019

    I chose Craftmatic for comfort and better sleep, and I love the bed. I recommend it to everybody. I also had an excellent experience with the sales representative. Then it came and was set up the way it was promised.

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    Verified purchase

    Reviewed May 23, 2019

    I can let my head up with Craftmatic and it takes pressure off my neck.

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    Reviewed May 23, 2019

    I enjoy my Craftmatic bed's adjustable head because of reflux. I would recommend Craftmatic.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2019

    The first bed I ever owned is a Craftmatic and I would definitely recommend it to a friend. I had some back pain during the night and that's why I chose the the Craftmatic bed. I like the adjustability because the positions you can adjust it to is almost endless.The sales representative was excellent and the delivery was quite quick. They set the bed up for me so all I had to do was put the sheets on and climb in bed.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 23, 2019

    I started with the adjustable feature of the Craftmatic bed and I liked that it adjusted so easily. I had brain surgery and I needed to be upright for six weeks after surgery and there was no easy way you could pile pillows or lean against something that was as comfortable as the adjustable bed. Then, I came to like it for reading in bed or watching TV, which was what attracted me afterwards. I liked it so much and we're on our second one. My experience with the sales rep the first time was excellent. He came to the house and showed us the different models and features. The second time I called Craftmatic, since I was a previous owner, I was able to select over the phone what I liked and it was very simple. Craftmatic is a very comfortable bed and it’s very easy to operate. We have a king size which is a double-single, so it makes it very easy to change the linen.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 22, 2019

    From the beginning I would like to state that I have been a successful and professional sales and marketing representative the majority of my adult life. I have dealt with numerous clients and have always treated them with intelligence and the highest level of respect. If you place a call to CRAFTMATIC ADJUSTABLE BEDS and the salesman that answers introduces himself as ALAN, HANG UP IMMEDIATELY!, and look elsewhere. In today's competitive society I cannot believe that a company that has been in business as long as Craftmatic has would allow an individual to represent themselves the way that Alan does for them.

    We had been shopping for an adjustable bed for a week or so. I have had three back surgeries, 2 of them since December 2018. I knew of the importance of an adjustable bed that would provide me with a comfortable mattress and wanted an adjustable base that would offer zero G for additional comfort. My wife of 43 years also has numerous health issues that also would benefit from an adjustable bed too. I was in the lead on the research to find us a bed that would fit both of our needs. Prior to my contact with Alan at Craftmatic, we had visited local stores in our area. I had also looked into the purchase of another Tempurpedic product as we currently sleep on their Rhapsody model in a one piece King Size. We had looked at the promotions that Costco offered along with several online retailers.

    I came across an infomercial one night that was promoting the Craftmatic product. I remembered the Craftmatic name and thought that I would give them a call to check out their offerings. The phone rang and it was answered by their representative Alan. I told him what I told him what I was looking for and before I could explain in more detail, he told me about a truckload of adjustable beds that was full and ready to go out. Trying to very poorly build urgency he said that there was six or so additional sets that he may be able to get me one of but he would have to put me on hold and check with his manager. He came back online with Great News!!! "I can get one of those sets for you normally priced at $6500 or so for only $4500 or so if I acted right now."

    Bear in mind this individual hardly spent 3 minutes with me on the phone, he did not investigate what my needs were at all. He immediately and with (COMMISSION Breath) attempted to force me into a sale that probably would not have worked for me. As I stated earlier I have been in sales and marketing for quite some time. I have seen and heard all kinds of salesman's approaches to get that sale. I declined the offer, thanked Alan for his time and ended the call. At the end of the call with Alan, I felt as though I had been put through a meat grinder. I thought about writing a review on ConsumerAffairs, but decided just to let things go, and continue my search elsewhere.

    That brings us to today 5/21/19. I received a follow up call from Alan today. He introduced himself and said that we had spoke about a week earlier. Not wanting to engage with him based on my previous experience, I stopped him and told him that we had purchased a set elsewhere. His very rude and unprofessional response next was, (SO YOU BOUGHT A CHINESE BED!!!). At that point I immediately hung up the phone. After further thought I felt that it would be in the best interest of future consumers to be made aware of what they could expect from Craftmatic, and their sales personnel.

    Look anywhere but here! There are many other bed suppliers that are professional, will ask questions, match their products to your needs, and treat you with a much higher level of respect. I will also forward this letter to Craftmatic via their website contact me page too. Oh and by the way Alan, every stitch, piece of metal, bolts etc that I purchased was proudly made in the USA!!!!

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    Sales & Marketing

    Reviewed May 22, 2019

    I saw the Craftmatic adjustable bed's advertisement on TV and was well pleased with it. I bought one and my experience with one of the Craftmatic top managers I spoke with was top-notch. I couldn't believe the rest that I get from Craftmatic and how comfortable it is. It's a dream come true. I now enjoy the comfort and the shape of it and, especially, the massages part. My wife’s had back surgery, and she is doing great from it and is also comfortable and sleeps well at night. I am very happy with it, and I would recommend it to anybody.

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    Sales & MarketingStaff

    Reviewed May 22, 2019

    I like that the Craftmatic bed raises my feet and eliminates ankle swelling which was the reason I bought it for. The sales rep was excellent.

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    Reviewed May 22, 2019

    I bought a Craftmatic bed because I have problems laying down to sleep. I need to sit up. I enjoy Craftmatic Legacy because I can sit up. It works very well for me. I’m very happy with it. I would recommend it to anybody because it’s so comfortable, and I sleep very well at night.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 22, 2019

    The sales representative was perfect. I chose Craftmatic for comfort and what I enjoy the most with the bed is the size because I can let my grandchildren rest with me. I also appreciate the durability and the phone calls afterwards asking me how things went with customer service. I have also recommended Craftmatic to a friend.

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    Staff

    Reviewed May 21, 2019

    I had knee replacement and decided to get a Craftmatic bed, and the sales rep was excellent. I enjoy the adjustability of the bed and I would recommend it.

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    Price

    Reviewed May 21, 2019

    I love my Craftmatic and I’d recommend the bed to anyone. I saw the advertisement on television and I figured that I was gonna try it. We’re not sorry. I’m 96 years old and I've got a lotta ailments but since I got the bed, I feel 100% better. I enjoy the head-raising bar and the foot area raising part because it helps me a lot. The bed is terrific. I found no other beds that would make me feel comfortable as Craftmatic. I’m a senior citizen on a fixed income but I’d spend my last dollar on a Craftmatic bed. It’s wonderful and worth every dime. If you get a Craftmatic, your life will be altogether different.

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    Sales & MarketingStaff

    Reviewed May 21, 2019

    The Craftmatic sales reps gave me a lot of information and were real nice and polite. The guys that set it up were good too. I like the way the bed separates. It does exactly what I want it to and we love it.

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    Reviewed May 21, 2019

    I bought a Craftmatic bed for health reasons and enjoy the commodity of the position. Moreover, I love the massage feature.

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    Staff

    Reviewed May 20, 2019

    I got a Craftmatic adjustable bed for the several medical issues that it's very helpful for. I like the adjustability, and it makes it much easier for me to sleep. The sales representative was very nice, and I didn’t have any issues with her at all.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 20, 2019

    I like being able to elevate the head and the feet in the Craftmatic bed. We chose the brand for the quality of the bed and for being able to adjust the bed for more comfortable sleeping. In fact, we had gone away on vacation for two months and on the first night we got home, we were both looking forward to sleeping in our Craftmatic bed. We both got up the next morning and said, "Wow!" It was the best sleep we've had since we had been gone. We have even recommended the bed to a friend. My experience with the sales rep was great as well. It was very speedy. We called them up and ordered the bed then we had it here within two weeks.

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    Reviewed May 20, 2019

    A friend of mine had purchased a Craftmatic and I liked hers so much that I decided to get one about 30-some years ago. I enjoy the fact that the bed is adjustable. I can raise my legs or my head, and it's very, very comfortable. I enjoy the bed and would recommend it to a friend.

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    Staff

    Reviewed May 20, 2019

    I chose to purchase a Craftmatic adjustable bed based off their reputation. I enjoy the overall comfort of it. Their reps were fine and overall I would recommend them.

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    Staff

    Reviewed May 19, 2019

    I had a Craftmatic years ago and because the mattress wore out, we decided to get a new mattresses. It was good dealing with their sales representative and we really enjoy the bed. I enjoy the adjustment part of it, up and down. I have to use that for a bad back. We couldn't make it if it weren’t for the Craftmatic bed. Thank you so much.

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    Staff

    Reviewed May 19, 2019

    I needed a bed for my mother who was having problems and needed to have her legs raised. Craftmatic seemed like the best quality and I liked the number of adjustments and positions in the bed. The sales rep, Jody, was excellent. He was very caring and provided a lot of information. My mother enjoys the positions that it has available and the comfort. She loves the bed so much. She's 85 and she calls it her nest. So, she has the TV set up in there, and she just loves to be there at night.

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    Reviewed May 19, 2019

    The Craftmatic bed looked like it was comfortable in the commercial. I bought it and it’s a real comfortable bed. I enjoy sleeping in it. I like being able to elevate my leg. I’ve had surgery and the bed elevates it real well.

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    Reviewed May 19, 2019

    I have a requirement to sleep at a higher angle. I chose to purchase a Craftmatic adjustable bed and my experience with their sales rep went well. Since then I've come to like the adjustability of the bed.

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    Sales & MarketingStaff

    Reviewed May 18, 2019

    I bought a Craftmatic bed because I liked the comfort. I like that the head and the feet go up so it helps us to rest and get more comfort. Our experience with the sales rep was real good too.

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    Sales & MarketingStaff

    Reviewed May 18, 2019

    We had a great experience with Craftmatic's sales rep. Since getting a bed from them the vibrating part of the massager feature of the bed has been helping us sleep better.

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    StaffReliability

    Reviewed May 18, 2019

    The sales rep from Craftmatic was a very nice person. I like the reliability of Craftmatic, the craftsmanship of the bed itself, its mechanism and the long term value of that. I also like the headrest part that comes up because I need to sleep in an upward situation, and it works wonderfully. I love the heating massage part. It's very relaxing on bad days when you're stressed out.

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    Reviewed May 18, 2019

    I saw Craftmatic on TV and I purchased one since I wanted to tilt myself up to watch TV. I like being able to do that at night when I can't sleep.

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    Staff

    Reviewed May 17, 2019

    I wanted to try Craftmatic after seeing it advertised on TV. Their sales representative was very pleasant. I enjoy being able to raise up the headboard on the bed.

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    Staff

    Reviewed May 17, 2019

    I enjoy my Craftmatic bed's adjustability. That's what I need when I sleep sometimes or just sit up and read in bed. The Craftmatic sales representative I dealt with was good.

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    Staff

    Reviewed May 17, 2019

    I got another Craftmatic Adjustable Bed after having one before. I had a very good experience with their rep. Thus far, I like how the reclining feature helps my back.

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    Staff

    Reviewed May 17, 2019

    I like the ability to put the extra lift on the head and to make the bed comfortable for my legs by putting the foot up at the desired height. All the little features, like the place where you can plug in your phone, the light under the bed and the remote control are very nice too. The only thing I wished the Craftmatic bed has was rollers. Those could make it easy to get behind the bed to clean. On a different note, the sales rep was a great help. My experience with him was fantastic. He lives in Florida and we’ve communicated even after I bought the bed.

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    Reviewed May 16, 2019

    I bought a Craftmatic bed. I like to be able to raise the upper part of the bed up because that helps. A Craftmatic bed is a lot of money but it's worth every penny of it. I would recommend it to anybody.

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    Reviewed May 16, 2019

    I'd recommend Craftmatic. I enjoy the ability for it to raise and lower my legs and head.

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    Reviewed May 16, 2019

    I got a Craftmatic as my bed was coming apart. The adjustable feature is pretty convenient because you get to be in a better position. It's very comfortable and I'm glad I bought it. I recommend this bed to anybody who wants to buy it.

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    Reviewed May 16, 2019

    I have a bad back and I use the Craftmatic bed to raise my head and legs. It's sheer comfort and I would recommend it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 15, 2019

    I bought a Craftmatic bed because of their reputation and their cost. I also enjoy its total adjustability. As your physical needs change, you can change with it.

    Moreover, their sales representative was very good if not excellent. We enjoyed their professionalism and they returned our phone calls promptly. The gentleman that delivered the bed and set it up was very nice and professional as well.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 15, 2019

    A friend of mine told me about Craftmatic, I looked it up on the internet and you can’t beat it. The sales rep was exceptionally great. He stayed on the line for about 30 minutes. He kept calling back when I needed him or when I needed to call him. Whenever I’m watching TV, I like that I can bring the little pillow at the end up a little bit. It gives me so many different tilt positions. It's the best bed I’ve ever had. The only thing I’d do is put a top on the top of it from my pillow.

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    Price

    Reviewed May 15, 2019

    With the Craftmatic bed, I like the ability to elevate the head and the feet. The price was great.

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    Staff

    Reviewed May 15, 2019

    I purchased a Craftmatic adjustable bed for better health, and the sales representative was good. The bed is great and I love it.

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    Sales & MarketingStaff

    Reviewed May 14, 2019

    The Craftmatic sales representative was good. I have gastric reflux and I like the adjustability of the bed for it.

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    PriceStaff

    Reviewed May 14, 2019

    The representative of Craftmatic was very kind to us. He explained everything about how it worked and what we could expect. He told us when to expect it to be delivered. It came and the men that delivered it were very courteous. They set it up and made sure that everything was working before they left. So, Craftmatic is a good product and we do not regret purchasing it. The price was fair. We got a Craftmatic where both sides adjusts, that my husband wants to set up and I don’t, But I enjoy the comfort of the mattress itself and my husband enjoys being able to have his head lifted up. Now, mine’s up some, but he lifts his up all the time.

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    Customer ServiceStaff

    Reviewed May 14, 2019

    I absolutely cannot sleep with my head down low and just piling on pillows doesn't do it. So, I need to be able to adjust how comfortable I am in a particular night. Also, I need to raise my feet because my ankles swell. I enjoy the fact that the bed is adjustable, especially the head. If I'm just lying in bed trying to sleep, I need it a little bit raised and if I wanna watch TV while I'm in bed, I can raise it up more or to read. I appreciate that.

    I have had a Craftmatic for the past 13 years and now, I bought a new one. I enjoyed the bed I had and I am enjoying the one I have now. Everyone I talked to has been very helpful and the experience with the sales rep was great. Also, I had a good experience with the technician. He came out and took the wheels off because he said it was too high. He was just super. He was so friendly and he asked if there was anything else I needed to know. He told me to call him if I have any other questions and you just can't beat that. I would definitely recommend Craftmatic to a friend.

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    Customer ServiceStaff

    Reviewed May 14, 2019

    We had a Craftmatic before, and we wanted to upgrade. We enjoy all its features. There are times I want my head raised, and times I want my feet raised. Plus I loved the new pillow deal on it. The rep was very informative and helpful. I had some of my questions later, I called him back and he helped again.

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    Customer ServiceInstallation & SetupReliability

    Reviewed May 13, 2019

    Bought an adjustable bed 9/17. Called for repair 4/19 (bed would not lay flat). Sent Craftmatic $175.00 for Tech to come out and REPAIR. Had to order defective part that was under warranty (no charge). When we called to let them know the part had arrived (looks used) we were told it would be another $175.00 for the tech to come back out and install it. At no time prior to this were we told we had to pay once for diagnosis and another time for installation. Conversations with service department were contentious and rude. Very dissatisfied with product, company, and customer service.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am sorry there was obviously some miscommunication. I am having my service manager give you a call.

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    Customer ServicePrice

    Reviewed April 29, 2019

    While discussing our possible purchase with salesman Allen, we ordered a king size bed comprised of two twin beds, both with medium mattress firmness. We also shared that we needed a bed built for a disabled person to safely use and he assured us that it would be. We said we would need to check with our doctor and he said we had a three day cancellation period. What he FAILED to tell us is that if the bed was shipped DURING that cancellation period, we’d have to pay $750 to return it. He also offered a two week period before delivery began.

    The following morning, we received the tracking notice from the delivery company that showed the bed had already been shipped a few hours after we bought it. Later that same day, we received the information that listed this $750 fee. Had we been advised that this was a part of the purchase contract, we would have waited until our doctor approved the purchase.

    We feel that Allen, and Craftmatic, AGAIN perpetrated an outright act of fraud, as when we contacted him during the cancellation period, he again FAILED to admit his false information, or act to rectify the situation. What he did do, was hang up on our calls. In all fairness, he did suggest we accept the bed and call for it’s return on the 31st day costing only $90. What reputable company would suggest such a thing IF THAT WAS A PRUDENT BUSINESS PRACTICE?

    Point 2: The bed that was shipped had two firm mattresses. Not what we ordered, thus a negligent (or fraudulent) information and sale. AGAIN, we were told to try the firm mattresses for the 30 day return period and then pay only $90 to return them for the original mattresses we ordered. Another intentional act of corruption and/or fraud?

    Overall, when our contact with Allen and his supervisor failed to discuss their deception or NEGLIGENCE IN THIS MATTER, and further refusal to talk with us by hanging up, we decided to get legal advice. When Allen called us to say we had to pay the $750, we shared this advice. VISA decided it was creditable for a formal dispute and froze payment for a minimum of 90 days. We were advised of further procedures of investigation and follow up, including the Florida Attorney General.

    We were fortunate that we record all conversations, took photos and printed all correspondence during contacts with this company. Their “deal” sounded too good to be true, based up research we had previously done. From all follow up conversations and “hang-“ups with Allen and his supervisor, it’s obvious that CRAFTMATIC would rather deal with the outcome of all disputes and investigations that will cost much more than the $750. Meanwhile, we will continue to pray for a more honest and reasonable resolution.

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    Customer ServiceStaff

    Reviewed April 24, 2019

    Do not ever purchase a bed from this company. Craftmatic because if you don’t like it you you can never talk to a customer service person who gives you the correct information. When you finally talk to a person your 30 trial has expired so then you're stuck with the bed. I called and talked to Peter and he was horrible horrible. He called me a ** unbelievable. Your business should not even be in business. I want to warn other people about what happened to me so it doesn’t happen to anyone else. Do you not buy a bed from this company. Warn all your family and friends.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am sorry you had difficulty however your trial is not over after 30 days, it is beginning. We want you to sleep on the bed for 30 days AND THEN if you are not happy you can contact our customer service department. I will have someone give you a call to assist you.

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    Online & AppStaff

    Reviewed March 13, 2019

    Someone from my family recommended Craftmatic to me. The Craftmatic sales representative was very knowledgeable about the product, and he coached me through selecting an appropriate bed for me and husband. I like the fact that I can lay my head up to read, look at the TV, and play on my tablet. I have recommended Craftmatic to a friend.

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    Reviewed March 12, 2019

    My wife has leg issues and I have issues. We needed a bed that can adjust the legs or elevate the head. We bought a Craftmatic and our experience with their rep was fine.

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    Staff

    Reviewed March 12, 2019

    I had heard about Craftmatic for years and I decided that it was time to get one. Dealing with their sales rep was a very enjoyable experience. With the bed, I enjoy the ability to raise my head and my feet. It gives me a good night's sleep.

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    Staff

    Reviewed March 11, 2019

    I needed a replacement for a previous Craftmatic bed that I had owned for about 27 years. I got another Craftmatic. The rep I worked with was very agreeable and their crew was able to take away my old bed. I have water on the ankles and so I enjoy using the bed to lift my feet.

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    Sales & MarketingStaff

    Reviewed March 10, 2019

    My experience with the Craftmatic sales representative was satisfactory. I have bad back and legs and I enjoy my Craftmatic adjustable bed's vibrator feature the most.

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    Staff

    Reviewed March 10, 2019

    I had a Craftmatic once before, which made me buy another one. I had a very good experience with their rep. And I like that the head and the foot of the bed can be raised.

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    Sales & MarketingStaff

    Reviewed March 9, 2019

    The Craftmatic sales representative was very good. I wish I had ordered one bed instead of two because I couldn't sleep close to my wife. But other than that, I sleep comfortably in the Craftmatic bed and I enjoy using its adjustment features.

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    Staff

    Reviewed March 8, 2019

    I was having health concerns and decided to purchase a Craftmatic adjustable bed. Dealing with their rep was a wonderful experience and I like that the bed’s head and foot can be raised. The Craftmatic bed has considerably helped my husband with the swelling of his legs.

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    Staff

    Reviewed March 8, 2019

    I really enjoy all of our Craftmatic bed's features and I do like the way the head will raise. My husband saw the Craftmatic advertisement on television, and so we got one. And we had a wonderful experience with the sales rep.

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    Staff

    Reviewed March 7, 2019

    I have aches and pains and I decided to purchase a Craftmatic adjustable bed. Their reps were very helpful. They gave me some good points and they helped me get the financing for it. I love this bed. After I've worked and been on my feet all day lifting things, I can go to bed and turn its massager on and it automatically shuts off. When I get up, I'm good as new. About a month after I got my bed in June, I had a friend from high school stay over and I let her sleep in my bed for the night. Then, the summer after she went back home, she bought herself one. This bed sells itself. It’s the best. Everybody has to try it once.

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    Sales & MarketingStaff

    Reviewed March 7, 2019

    I have acid reflux and so I purchased a Craftmatic adjustable bed, and I mostly use the feature that raises the head. I had a very good experience with the sales rep and I'd recommend Craftmatic.

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    Staff

    Reviewed March 6, 2019

    The sales rep explained everything, and he answered any questions I had right away. The Craftmatic bed is adjustable and I could get my back to the correct alignment for less pain. I enjoy the features that adjusts the head, the back, and the legs, all separately or together. I'm satisfied with Craftmatic.

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    Staff

    Reviewed March 6, 2019

    The Craftmatic sales rep was really good, and he was as nice as he could be. I enjoy the bed's adjustability, and it makes the most difference for me that I get up.

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    Staff

    Reviewed March 5, 2019

    I had a good experience with the Craftmatic rep. I purchased a Craftmatic to be able to sleep better, and I enjoy the comfort of this bed.

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    Reviewed March 5, 2019

    I have a bad back and I don’t sleep well at night. I wanted to get out of my recliner chair and back into my bedroom. I talked to somebody on the phone and ordered the Craftmatic bed. It is a great bed and I like it very much. The best feature is raising the legs and the head at the same time, so I can sleep in a cradle-like position as I do in my recliner chair.

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    Reviewed March 4, 2019

    My mother had a Craftmatic bed. When she died, we took it over. Thus far, my husband likes the bed's adjustability.

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    Reviewed March 3, 2019

    The Craftmatic bed is an excellent bed. I use the foot elevation feature the most. The bed works great and is very comfortable.

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    Sales & MarketingStaff

    Reviewed March 3, 2019

    I decided to get a Craftmatic bed since I don't have to lift it. I like the adjustability feature of the bed. Also, the experience with their sales rep was okay.

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    StaffProcess

    Reviewed March 2, 2019

    I purchased a Craftmatic bed to help my wife with her medical condition. Their sales rep walked us through the process and made sure that we fully understood all the costs associated with the bed. He also explained how we would end up having it shipped to us and went through how they would assemble it and then carry off our old bed. He was very efficient and very knowledgeable about all the facts. Since having the bed, we use the feature that elevates the head the most since with it, I can watch TV when I'm in the bedroom very well. My wife enjoys it too because it helps her with her hiatal hernia. The Craftmatic bed has met all our expectations. I don't plan on going back to a regular bed in the future. We'll stay with Craftmatic until we pass away. I recommended the Craftmatic to other people going from a regular standard bed to Craftmatic to meet their special needs. We're totally pleased with it.

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    Reviewed March 1, 2019

    I had a Craftmatic bed before and it lasted for many years. I decided to purchase a new one and the experience with their sales rep was okay. With the Craftmatic adjustable bed, I enjoy the ability to elevate my head and legs. I also enjoy the massage component.

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    Punctuality & SpeedStaff

    Reviewed March 1, 2019

    I had a great Craftmatic representative. Craftmatic is a good bed. It was fast and easy to put up. I really enjoy it and I really like its adjustability because it's easier to raise the head up and down.

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    Sales & MarketingStaff

    Reviewed Feb. 28, 2019

    Craftmatic is a wonderful bed for seniors and other people. It is a great bed when you are watching television, especially if you are handicapped like I am. I enjoy the elevation of the footbed because it really helps. It also helps circulation in my legs. I have another Craftmatic bed and I've been using it for about 10 years. I really enjoyed it and I thought I'd get another one. I live between two houses, so now, I have one at each house and I really love them both.

    I sleep in an upward position and I really enjoy the head coming up because I have acid reflux. I really enjoy my Craftmatic bed. Moreover, the Craftmatic sales representatives have been wonderful. They've gotten back to me a couple of times to see how I am enjoying my bed, which is a wonderful courtesy on their part. I would recommend Craftmatic.

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    Reviewed Feb. 27, 2019

    I was suffering from back problems and I had a hip replacement. I decided to purchase a Craftmatic adjustable bed and I enjoyed talking to their rep. Since getting it, I've been enjoying using the bed’s head raising feature because I suffer a lot with my back when I'm lying down. Plus, the leg lifting feature helps. I would tell all my neighbors and friends about how wonderful the bed sleeps. Everybody needs one. When people get older, they need a Craftmatic. If they have back and leg problems, it is a wonderful gift to give to themselves.

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    Staff

    Reviewed Feb. 26, 2019

    The Sleep Number bed that we had in Michigan was too big to get down here. We needed a new adjustable bed and we heard about Craftmatic from relatives. I got in contact with them and was very pleased with what I saw. I had an extremely good experience with Craftmatic's rep. However, the first mattress that arrived was damaged. I called the company and the new mattress arrived within a couple of weeks. Thus far, I have been very satisfied with it. The vibrator feature relaxes us.

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    Staff

    Reviewed Feb. 26, 2019

    My experience with the Craftmatic sales representative was great and I enjoyed talking to him. I also had a Craftmatic for 15 years before getting a new one. I enjoy all the features of the Craftmatic bed and having my head raised. It helps my sleeping. I would recommend Craftmatic to a friend.

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    Customer Service

    Reviewed Feb. 20, 2019

    I have been trying to get the return form the fax number. Speak to a customer service they put me on hold. They disconnect me. It won't send me the form. They've made my time run out but I don't care because I have been trying and speaking to someone since the first week. Guess I'm just going to have to get a lawyer to get this taken care of. What a terrible customer service company.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    After an exhaustive search we are not able to locate you in our files as a customer. In addition we have tried calling the number provided in the review and have been unable to reach you. I see that although you claim to be a customer, consumer affairs was unable to verify you as such. If you are leaving this review for a third party I would hope that you respond to me though this system to see if we can resolve any issues and/or clear up any misunderstanding.

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    Sales & Marketing

    Reviewed Feb. 12, 2019

    I've seen Craftmatic advertised on TV, and I thought it might help me, and it has helped me a whole lot. I love its head and the foot raising feature.

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    Staff

    Reviewed Feb. 12, 2019

    My experience with Craftmatic's rep was great. I liked the comfort and accessibility of better sleep as well as control of my back injuries, so I decided to purchase one of their beds. Thus far, I've been making use of the vibration feature.

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    Staff

    Reviewed Feb. 11, 2019

    I bought a Craftmatic bed for my health and the sales rep I dealt with was fabulous. The bed is comfortable and I enjoy its adjustability.

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    Reviewed Feb. 10, 2019

    I had severe back pain - I bought a Craftmatic bed and had a very good experience with their rep. I've been loving my bed so far and I would recommend it to anybody.

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    Staff

    Reviewed Feb. 9, 2019

    I have trouble with my back so I bought a Craftmatic adjustable bed. Their sales rep was great. I like the bed's sitting position so I can relax and read or watch TV. I also like the position where I can put my feet up.

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    Staff

    Reviewed Feb. 9, 2019

    My sister recommended the Craftmatic adjustable bed and I would recommend it to anyone. Their sales rep was great and the bed's massage feature really helps.

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    Reviewed Feb. 8, 2019

    I don't know why anybody would buy any other kind of bed other than a Craftmatic. My aunt gave me one when the bed was 20 years old and I had it for another 20 years. I bought another Craftmatic bed and figured I ain't gonna live another 40 years, so I'll be set for the rest of my life. I like its head adjustment because I have acid reflux and it's important that I sleep with my head elevated. It seemed a better way to do than pillows.

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    Staff

    Reviewed Feb. 8, 2019

    I have back pain so I purchased a Craftmatic bed and my experience with their sales rep was very, very good. I enjoy the ability to elevate the legs. Also, the length of the mattress is long enough for me.

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    Reviewed Feb. 8, 2019

    I have multiple health problems with my back so I purchased a Craftmatic adjustable bed. I love the full effect it does on my health and I enjoy the head lift and vibration. I’ve had a really good experience with all of Craftmatic and I’m enjoying it every day.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    The fact that the Craftmatic bed adjusts and that we can go up or down and lift our head and our legs made us choose them. We interacted with the sales rep through the phone and he didn't have to crawl on us. This is our third Craftmatic bed and we’ve had a Craftmatic for about a little over 40 years. The adjustability, because of back problems and leg problems, is the best feature of it and the fact that we can each adjust according to how we feel.

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    Reviewed Feb. 7, 2019

    I bought a Craftmatic bed - I like that the bed vibrates. I could do it gently. I also like the adjustable part 'cause it helps me relax enough to sleep.

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    Reviewed Feb. 7, 2019

    I have back pain. I thought I would try Craftmatic and see if it would help. I like the fact that I can elevate my feet and I can elevate on my back. Also, I just got a pillow thing that I use every night and I pump it up and settle in to have a good night sleep. It has helped me with my back pain. It did the job.

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    Staff

    Reviewed Feb. 6, 2019

    I've been ill and I needed a bed that would get my head as well as my feet up. I wanted my bed to be only 25 inches high from the floor up to the top of the mattress and the lady who helped me when I bought the Craftmatic adjustable bed made sure it was done, and I really appreciated that. She was very nice and my experience was great. I also enjoy the feature where I can just push the button, and the head and the feet will go down. I don't have to individually do it. I love my bed.

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    Reviewed Feb. 6, 2019

    I enjoy my Craftmatic bed. I can raise my feet, head and shoulders. Also, ever since I had a stroke, it has really helped me get dressed. When my son came and stayed with me after he had a logging accident, he enjoyed using the bed too. I would recommend Craftmatic.

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    Staff

    Reviewed Feb. 6, 2019

    With Craftmatic, I can press a button and raise the head of the bed. That's what I wanted it for. Also, my experience with their sales rep was fine.

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    Sales & MarketingStaff

    Reviewed Feb. 5, 2019

    I had a great experience with Craftmatic's sales rep. Because of my back problems, I bought their bed and I like its adjustability.

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    Staff

    Reviewed Feb. 5, 2019

    We had a Craftmatic bed for over 25 years so, when we were looking for a new bed, it was no decision to make. It was just, "Go get another one." The representative was very informative and got us the product in the timeframe she said she would. Then, the people who came and delivered it and set it up were very professional. They did the job in a very timely fashion and explained everything to us because this was a little bit different than the one we had. Also, I have acid reflux and the raising of the head of the bed helps me sleeps better at night.

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    Installation & Setup

    Reviewed Feb. 5, 2019

    I love my Craftmatic. I have acid reflux and like that the bed is adjustable. I also love the way the guys came in and installed it. The installation took them less than one hour.

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    Staff

    Reviewed Feb. 4, 2019

    I like the adjustability of the Craftmatic bed especially being able to adjust the foot level because I had ankle surgery. I decided to get one and had a fantastic experience with their rep. Everyone there was very nice, explained things thoroughly, and made sure I understood how to operate the bed.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 4, 2019

    My 94-year-old mother was spending more and more time in bed and we wanted something that was comfortable and where she could change her position, get her legs up or get her chest down and watch TV in bed and be more comfortable. Craftmatic had good ratings and their price seemed reasonable when we checked into it. Their sales reps answered all my questions and there was no pushing. The Craftmatic bed helps her when she raises it to get in and out of the bed. And she continually tells me how she loves it, and she is so glad that we've thought about getting an adjustable bed. I am glad that she's comfortable with it.

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    Staff

    Reviewed Feb. 4, 2019

    Dealing with Craftmatic's representative was easy. The rep was very professional and helped us with everything that we needed. Being able to elevate the legs and the head for better sleep and comfort made me choose to get a Craftmatic. The elevating of the feet helps with the pain and the lower back. It also reduces the swelling in my feet. I would recommend Craftmatic to anybody who is having problems with back pain and any other issues where elevating would do them some good.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 3, 2019

    Craftmatic's sales rep seemed to be courteous and helpful. We got the queen size bed and liked its individual elevation on each side adjusting and the price. My wife likes the vibration quite a bit too. However, waiting for the bed was a chore. It took a little time but it all came, and they set it up just fine. They also took away the old one. I've been recommending Craftmatic to friends and family.

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    Staff

    Reviewed Feb. 3, 2019

    I wish I had a headboard. But other than that, I had an excellent experience with Craftmatic's sales rep and I like that my bed is adjustable.

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    Reviewed Feb. 3, 2019

    I was in a little hospital bed. My other bed was a king-size bed which I had for about nine years, but it was just too big for the room. I couldn’t move in it since I was confined to a wheelchair. I purchased a Craftmatic bed and I like it. I can raise it and lower it. I enjoy the massaging part of it the most. I can get on the bed, get warm, and then use the massage part.

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    Reviewed Feb. 2, 2019

    We have had a Craftmatic adjustable bed for 22 years and we loved it. The bed is a wonderful tool to get a more comfortable position. It was a wonderful bed for our purposes and we decided when it became a little used, that we would buy a new one. I would definitely recommend Craftmatic to a friend.

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2019

    I'm in my 70s and I had some disability, and getting a Craftmatic bed seemed like a perfect choice. I've been following the brand for about 40 consistent years, never thinking I'd need it. But I said to myself that if I did, I'd call them up and order the bed when it's still around. And, I'm totally thrilled when I did that. Their sales rep was definitely one of the best salespersons I've ever met. He was informative and he gave me a background on what to expect.

    The bed was promptly delivered and there were the right amount of technicians to do it. They went to the process of how to get and why we wanna get as well as told us of what to touch, how to touch it, how to store it, the different ways of massage, and how to stop it which is important too. I appreciate almost everything about the bed. I don't use the massage very much, but I was able to get my legs elevated. My head also elevates either the same time with the legs or at separate times. I can also adjust to my desire. There are no increments that you have to do. It's just total touch and stop.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 2, 2019

    I decided to get a Craftmatic adjustable bed for its health benefits to my back and also due to its quality. The bed is great and very convenient. I enjoy the whole thing. The night light underneath is really good and it responds quickly. It was also an excellent experience with their sales rep. I would be more than happy to do business again and I would recommend Craftmatic to other people when they ask.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 1, 2019

    I had a Craftmatic since 1984. Now that it got old, I called the company and I got a brand new one. Their sales reps were very nice people. I called and spoke to the young lady there. I made a deal and she said that within two weeks, I would be getting the bed. They were right on time and indeed, two weeks later, I was sleeping on it. I enjoy my Craftmatic bed while watching TV because I’m getting old. I push my bed up and raise my feet up which makes me very comfortable. I love it and I’m very happy I bought it. I will recommend them to anybody. Everybody should own a Craftmatic bed.

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    Reviewed Feb. 1, 2019

    I chose to purchase a Craftmatic bed for better health and better sleep and it was very well with their sales rep. I enjoy the vibration and the way the bed moves up and down. I can recline or decline it.

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    Staff

    Reviewed Feb. 1, 2019

    Craftmatic's rep was kind and gentle. I also like the bed's comfortability. With it, I am able to sit up and sit back without using a bunch of pillows and sleep easier at night. Overall, it was a wonderful experience. Thank you so much to the people who came and set up the bed.

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    Staff

    Reviewed Jan. 31, 2019

    I had bought a Craftmatic bed previously in 2003 and I really loved it. I bought it so that I can help my husband get in and out of bed easier when he was not well, and it was very successful in any way. I purchased another one and the sales rep I had was very informative and friendly. I enjoy being able to have the head of my bed elevated. It helps with my acid reflux and so, I'm much more comfortable.

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    Customer ServicePriceStaff

    Reviewed Jan. 31, 2019

    The young lady from Craftmatic that I spoke with over the phone was excellent and she really helped me finalize my decision. She made me feel comfortable enough that I could try it and if it didn't work, I could return it. The Craftmatic bed is great and I like the price and style. I can elevate my head and my feet with it. And now, I don't have to sleep in the chair. The massaging part is great, too. I didn't get the heating part because of the money. But I should've tried to find a way to get that because everything else is excellent.

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    Sales & MarketingStaff

    Reviewed Jan. 30, 2019

    My son is disabled and with Craftmatic bed, everything is a lot easier for both of us. I was able to get my son up off the floor. Also, dealing with their sales rep was terrific. Everything is fantastic and we love Craftmatic.

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    Staff

    Reviewed Jan. 30, 2019

    I’m having knee surgery and I wanted to have the best bed I could have. I wanted to move it up into my living room, so I wouldn’t have to go so far to get to my bed. I purchased a Craftmatic adjustable bed and it's the best thing I’ve ever bought. I enjoy the bed so much and the raising of the feet feature because it helps and it keeps my ankles from swelling. Also, the sales rep was a very kind and very helpful gentleman.

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    Sales & MarketingStaff

    Reviewed Jan. 30, 2019

    I had an excellent experience with Craftmatic's sales rep. I like that it reclines and elevates my feet.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 29, 2019

    I was concerned about my and my husband's health and I bought a Craftmatic adjustable bed as it elevates my feet and massages my entire body. My experience with their sales rep was excellent. Also, when I was experiencing a hiccup with the delivery and setup people, I got on the phone with Craftmatic and even though it was 9:00 pm on the East Coast, someone answered my call and solved the problem immediately.

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    Sales & MarketingStaff

    Reviewed Jan. 29, 2019

    We've had a Craftamatic before so we chose to purchase from them. It was good with their sales rep and my favorite feature is being able to raise the head and raise pillow. The bed has done everything it was supposed to do.

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    Reviewed Jan. 29, 2019

    Craftmatic is probably the best adjustable bed on the market today. It has the versatility of positions that you can instantly adapt for yourself. And I enjoy being able to raise its head portion.

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    Staff

    Reviewed Jan. 28, 2019

    I bought a Craftmatic bed for my back and their sales rep was outstanding. I like the bed very much as well. I enjoy the night light, the remote control to raise and lower the bed, and other things that I could do as far as massages go.

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    Staff

    Reviewed Jan. 28, 2019

    I had a good experience dealing with the Craftmatic sales rep. I purchased an adjustable bed from them for my health and because of the quality of the product. I enjoy the bed's adjustable head and foot as well as the massage because this feature helps with sore back and muscles.

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    Reviewed Jan. 28, 2019

    I enjoy being able to elevate my feet up and down and being able to adjust the Craftmatic bed without disturbing my husband.

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    Reviewed Jan. 27, 2019

    I had surgery on my shoulder. I had not slept in bed in about three weeks and was sleeping on my chair for about two hours a night. My shoulder is so tired by the end of the day. But Craftmatic's vibration feature relaxes me and I can go right off to sleep.

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    Reviewed Jan. 27, 2019

    I've tried a number of different types of bed, and none of them worked like I like them. But with Craftmatic, I get a full night's sleep all the time. It's adjustable to whatever I want my head and my shoulder to be. Me and my dog love the hell out of it.

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    Reviewed Jan. 26, 2019

    We've had the greatest sleep in probably the last 10 years since getting the Craftmatic. I enjoy the way the back and legs can adjust because it has helped us find our perfect way to sleep. I bought the bed for the health benefits and it has truly changed our lives.

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    Reviewed Jan. 26, 2019

    I got a Craftmatic adjustable bed because of the advertisements and what I really needed help with. I love the way it feels and I get better rest and better sleep. It's easy to operate and it's good all over. I enjoy it.

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    Staff

    Reviewed Jan. 26, 2019

    I have back pain. I bought a Craftmatic adjustable bed and I had a very good experience with the sales rep. The bed's head goes up and down, and I enjoy that. I also enjoy being able to watch TV without having to put pillows underneath me.

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    Sales & Marketing

    Reviewed Jan. 25, 2019

    It's been an all-around great experience with Craftmatic. I chose to purchase from them due to the affordability of the product and it was a very good experience with their sales rep. I enjoy the bed very much. I sleep and feel better. I enjoy its adjustability the most as it lets me change positions and I get comfortable in different ways.

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    Reviewed Jan. 25, 2019

    Since I've owned my Craftmatic, I have always recommended them. I like their reviews and the idea of the warranty on the mattress. I also enjoy it, and I can use either the far side or the front side. I like having the option of raising my head on the bed.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 31, 2018

    The salesman Chris after explaining what wife and I required stated he had the solution to our problems. What happen was that he mislead us and now we have two beds which are NOT suitable for our needs. Also watch out for their moving company Rainbow Movers. Their drivers were very rude and DID NOT complete the installation properly. To date when I call Craftmatic to fix problems have been cut off twice and no resolution to problems.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    We ship using a common carrier (Pilot Freight) which is a company similar to UPS or FedEx. We do not control their staff. There should have been a delivery survey supplied by that company. I will contact them but also recommend you submit your survey with any complaints. Our customer service manager has been attempting to contact you to resolve any other issues and has been unable to. We will continue trying to reach you.

    Reviewed Dec. 27, 2018

    We tried the 30-day trial and have been disappointed. We purchased a twin and full being told they can be tethered together. They cannot. We were told the medium soft would be recommended; they were too firm. The full size "plush" mattress is the same as the medium soft. The twin came with black spots like mildew. The third one was great, however, the beds have to be unplugged at least every other day because they stop adjusting and have to be reset. We have had someone out to repair the bed, but it is still doing this. Now they tell us that it will be $695 PER BED to ship them back. We were told it would be the price for both beds. Quite disappointing!

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    Our customer service department has contacted you and I was told you are now happy. I apologize for any issues you may have experienced.

    Verified purchase
    Staff

    Reviewed Dec. 6, 2018

    I’m 92 years old and I had used a regular bed all my life. Since I’ve had the Craftmatic, it’s been really good and I enjoy it. I had a lot of back troubles and neck problems due to sleeping hard all the time, and I enjoy being able to adjust the bed how I like to have it. It has helped a lot, I sleep better and I'm more comfortable. I also like that the mattress fits into my current bed so I don’t have to get any other type of bed. Plus the lifetime warranty on it is great. The reps were very nice and I enjoyed talking to them.

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    Staff

    Reviewed Dec. 5, 2018

    I did research on the internet and Craftmatic came out as the best. The reps were absolutely wonderful and they couldn’t have been more helpful. I like the fact that I can sit up at a press of a button. It has most definitely helped with my insomnia because I'm able to adjust the bed to where I feel most comfortable.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com