Craftmatic® Adjustable Beds Reviews
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About Craftmatic Adjustable Beds
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic Adjustable Beds Reviews
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Reviewed Sept. 17, 2018
I like the quality of Craftmatic. I got my second bed with the same high quality, but it is more luxurious. It is comfortable, too. My experience with the Craftmatic rep was outstanding. I got exactly what I needed.
Reviewed Sept. 17, 2018
I went for a Craftmatic adjustable bed because of their price and customer service. I like its adjustability due to problems in my hip, knees, and back. The representative we dealt with was very informative. I have had very good results in any concerns and repairs that I have needed.
Reviewed Sept. 17, 2018
My husband had knee surgery and I also had several surgeries. We purchased a Craftmatic bed, and I like the separate mattresses because I don't disturb my husband when I get out of bed. He doesn't disturb me when he gets out of bed, too. So, it's nice to have the two separate bed. I really love the bed. We don't use all the features all the time, but they're wonderful and we know they're there when we need them. Craftmatic's sales rep was fantastic. Everybody down there that I’d spoken to had been extremely helpful and they were wonderful people to work with. I recommended Craftmatic to friends. Also, my children came over and tried out the bed, and they're all looking to get one too.
Reviewed Sept. 17, 2018
The Craftmatic sales representative was very nice to me. He was very friendly and easy to talk to. My Craftmatic bed does the job. I like all its features but I like raising the head the most because I can almost sit up in there.
Reviewed Sept. 16, 2018
The rep of Craftmatic was very helpful and when it comes to the product we like the massage stuff. I have back problems and I feel better since having the bed.
Reviewed Sept. 16, 2018
I have health problems so I got myself a Craftmatic. It's certainly worth the investment.
Reviewed Sept. 16, 2018
My dad wanted a Craftmatic adjustable bed. We bought one, and our experience with the sales representatives was okay. They were very polite, courteous and answered all my questions. My dad enjoys the adjustments of the bed. It’s making his back comfortable.
Reviewed Sept. 16, 2018
Craftmatic has a good reputation. I had a very good experience with their representative, too. I had acid reflux so I needed to be elevated and I enjoy the automatic elevation of my Craftmatic bed. I haven't had any issues with my bed so far.
Reviewed Sept. 16, 2018
With my Craftmatic bed, I like the option of being able to lift the head and flip up the bed. The headboard rising up to watch TV is enjoyable. Also, sometimes I have really bad reflux and it helps if I can get my head propped up.
Reviewed Sept. 15, 2018
My Craftmatic is the most comfortable bed I've had in over 10 years. I like the adjustability and massage features as well as the pillow tilt to get my neck in the right position. Furthermore, my experience with their reps was perfect and I couldn't ask for more.
Reviewed Sept. 15, 2018
I like the plug-ins and the adjustability of the Craftmatic bed. Moreover, their delivery team came on time, did their job and was out. They didn’t hold us up at all.
Reviewed Sept. 15, 2018
My mom needed a comfortable bed instead of the hospital bed so that she could be up. We bought a Craftmatic bed, and their sales representative was good. My mom really likes the bed and she's really glad she got it. It took the place of a hospital bed. It makes her feel like she's got a real bed and it's real comfortable and it vibrates.
Reviewed Sept. 15, 2018
I went for a Craftmatic after a personal reference. The sales rep I've dealt with has been very good and now I've been enjoying the bed's comfortability.
Reviewed Sept. 15, 2018
We had a Craftmatic when they first came out. My father has been sleeping on a Craftmatic for at least 20 years, and he loves it. So we are now on our third Craftmatic. We like that the headrest going up and down gives disabled people the ability to get in and out of bed comfortably. Craftmatic is a great device overall. Also, the company has great people who are easy to work with. I would recommend them.
Reviewed Sept. 14, 2018
It took forever for my uncle to receive his bed. They go through a distribution warehouse, who then hires out the delivery company. On the first delivery, the driver accidentally cut the wires upon opening. Again, weeks pass... Now, the driver left the bed without assembling it! They were supposed to call me first, and they came earlier than the delivery window. Nobody seems to want to take responsibility for this comedy of errors. I am very disappointed!!!
Reviewed Sept. 14, 2018
Our experience with the Craftmatic rep was wonderful. He explained everything, and the people that brought the bed also showed us how it works, and we were very pleased. Elevating the bed seems to help my husband sleep better. I enjoy when I can sit up and read. It’s very comfortable and easy to do. Craftmatic beds are very good and comfortable. You get a good night’s rest, and you wake up feeling really good and relieved. I have recommended it to several of my friends.
Reviewed Sept. 14, 2018
My husband and I both have bad backs. I was a school bus driver for 23 years. We enjoy that the bed goes up towards a sitting position, which is the best for me because I cannot lay flat anymore. The sales representative did everything he could to set things up and, then, we went from there. We would recommend the Craftmatic adjustable bed.
Reviewed Sept. 14, 2018
I talked to a Craftmatic representative and ended up buying a Craftmatic bed. I’ve had a broken back repaired, and the bed helps my back a lot when I sleep. After I get up, it makes a lot of difference. I like the feature that allows me to raise the bed up and down because it helps my back a lot and when I get up, my back doesn’t have pain anywhere.
Reviewed Sept. 14, 2018
I would definitely recommend Craftmatic to a friend. I purchased a Craftmatic bed for my back pain and my legs. I like raising my legs because my legs get very swollen if I stand too long. And also for my back, I enjoy the massager. I can also read a book or watch TV while I have the bed raised.
Reviewed Sept. 14, 2018
My Craftmatic bed is a really comfortable bed. Also, my experience with the Craftmatic sales rep was very good. I'd recommend them.
Reviewed Sept. 13, 2018
We had a Crafmatic adjustable bed many years ago, and I really like it. It makes me sleep better and I enjoy it. It lays out like a lounge chair, and just before I fall asleep, I had to flatten that and then it would go down and I sleep for good. The representative who came was good, too.
Reviewed Sept. 13, 2018
I’d go in my Craftmatic bed and I can adjust it. I have the south side up, and it helps me sleep better. My experience with Craftmatic was really good. Their rep was great and I enjoyed talking with him.
Reviewed Sept. 13, 2018
My back was bad, so I was looking around for some kind of an adjustable bed on the web. I bought a Craftmatic bed and had an excellent experience with their reps. They were friendly and courteous. My Craftmatic eases the pain in my back. The vibrator helps a great deal in getting me settled down at night. I would like a light that goes on underneath the bed because I usually go to bed after my wife. She gets up very early and I go to bed very late, and it would help me to see my way to the bed.
Reviewed Sept. 13, 2018
I need to elevate my legs as what my doctor says and my Craftmatic does a beautiful job with that. I enjoy the elevation that it gives me for my legs. I also found that it’s easy to get in and out of the bed. I enjoy and appreciate it very much.
Reviewed Sept. 13, 2018
I was having issues with my back and I thought that with the Craftmatic, I could position my bed with my feet up and relieve some of the pressure. Since getting my bed, it has been working beautifully. Besides being able to raise the bed, I also like the head attachment which allows me to bring my head forward more.
Reviewed Sept. 12, 2018
We like that the Craftmatic is adjustable because we can have our head up and feet up comfortably. We bought the Craftmatic bed for our health and comfort. Our experience with Craftmatic has been great.
Reviewed Sept. 12, 2018
A friend of my son’s was selling Craftmatic in Florida and he talked us into trying one. We liked it and we bought two. We’ve been happy with them ever since. The fellow who we talked to at the company couldn’t be more helpful. He did everything he could to get us squared away and found the exact model that was of savings for us money-wise. He knew his stuff, knew his product, and he was very pleasant. Craftmatic is a very comfortable bed and a good product. It’s been very serviceable for us.
Reviewed Sept. 12, 2018
Frank has a really bad back and now that he has the Craftmatic bed, he enjoys it plus the multiple segments that are movable that helped him find his comfort zone. Craftmatic's reps did excellent work, and we appreciated them a great deal. The delivery was fast and easy. The setup was easy as well, and I like the light under the bed. We’re very happy with Craftmatic.
Reviewed Sept. 12, 2018
I had a Tempur-Pedic for about 12 years, and then I researched many beds and figured to give Craftmatic a call. I love the way their bed goes up in the headrest part for watching TV, the flexibility of settings, and then having some set spaces so you just press one button and you get to your comfort zone. The sales rep we had was great and very helpful, too. Everything went as planned, including the delivery and the set-up. I have recommended the Craftmatic adjustable bed to many friends.
Reviewed Sept. 12, 2018
I purchased a Craftmatic adjustable bed for my bad back. I had an excellent experience with the sales rep, and I would recommend Craftmatic.
Reviewed Sept. 11, 2018
I wanted a bed I could adjust to raise the head up while watching TV. I liked the price of the Craftmatic adjustable bed. I had looked at other adjustable beds like Sleep Number, but I didn’t wanna pay that much. I had owned a king-sized bed for years. My wife and I got one several years ago. She passed away about 5 years ago, and I kept using that same bed. And then I got the queen-sized Craftmatic. The Craftmatic sales rep was very good, professional and he worked with me to find out what I wanted. He also got me the best price he could. It was a very good relationship. He did a good job. I’ve been well-pleased with my Craftmatic since I got it. I raise the head if I want to to watch TV. But every night, I would use the massager. It makes me relax, puts me to sleep quicker, and I’m thankful that it turns off automatically so I’m always asleep before it gets to vibrating.
Reviewed Sept. 11, 2018
My wife has health problems, so we got a Craftmatic adjustable bed. I like the dual action where one side can go up, and the other side can stay down. It’s very convenient for both me and my wife. The price was a lot cheaper than I thought it was going to be and I’m very satisfied with the product. Also, the Craftmatic sales representative we dealt with was not pushy and he was very good.
Reviewed Sept. 11, 2018
My father had a Craftmatic adjustable bed and I wanted that type of bed. I figured I might as well go with the original, so I chose Craftmatic. I enjoy the position for the head and feet. It happens to help me with my reflux, when I put the head up. I’m just sorry I didn’t have the bed years ago.
Reviewed Sept. 11, 2018
My husband broke his neck and currently he wears a neck brace. Our Craftmatic adjustable bed has helped him to be comfortable during his recovery. We have liked the feature of the bed that tilts it up. I also like the bottom part coming up to elevate my legs. Thus far, we've been enjoying the bed very much.
Reviewed Sept. 11, 2018
I had a very good experience with the Craftmatic sales representative. I like the quality of Craftmatic beds. I enjoy the ability to elevate my feet or my head and to do it independently.
Reviewed Sept. 10, 2018
My husband had to have neck surgery and he couldn't lie on his back for months. So, we purchased a Craftmatic Adjustable Bed. Their reps were very nice and handled everything over the phone. The purchased worked out exactly the way they would. The purchase was easy and the delivery was on time. Their delivery team was very nice and they set the beds up for us. Since getting the bed, we've enjoyed the foot and leg elevation features. My husband and I use those quite often because it helps us. We're very happy.
Reviewed Sept. 10, 2018
When I bought a Craftmatic adjustable bed, I had a very good experience with their rep. I also liked the guarantee on the bed. I enjoy the legs being propped up. I love the way that it lifts my legs, my torso and my head. When you have leg problems, that’s a very important factor in deciding on a bed. I would recommend Craftmatic to a friend or a family member.
Reviewed Sept. 10, 2018
I have a problem with my digestive system and with Craftmatic I am able to raise my head. I'm also able to raise the lower back for my knees. It’s a good bed and I’ve got another one because I needed them. I’m very satisfied with the bed and I would recommend it.
Reviewed Sept. 10, 2018
I have a wonderful night’s sleep and I'm very restful with my Craftmatic bed. We’ve had Craftmatic twin beds for 10-12 years, and I put those in the former guest room and turned it into a children’s room. Then I ordered a queen size Craftmatic bed for myself and love it. I mostly appreciate its adjustability. I'd recommend Craftmatic to friends and family. Their representative was very professional, too.
Reviewed Sept. 10, 2018
We like the features of the Craftmatic bed and the price. We enjoy its adjustability and the help with back and hip issues along with reflux. We had a wonderful experience with the Craftmatic sales representative. Also, everyone at Craftmatic has been extremely personable. The shipping and the setup of the bed and the staff who did that were wonderful. It’s been an overall good experience.
Reviewed Sept. 10, 2018
I enjoy the roll up and the wave features of my Craftmatic adjustable bed. I like the smoothness of the mattress and the different forms that it has. You can have your wave or simulation with your different cycles on your bed. I would recommend Craftmatic to a friend.
Reviewed Sept. 9, 2018
I enjoy the adjustable features of Craftmatic so I can raise my head as much as I need to for comfort. The delivery team of Craftmatic was also very quick and professional during the setup and in cleaning up after themselves.
Reviewed Sept. 9, 2018
We had a Craftmatic bed for about 17 years and it was one of the old ones they had. It gave us such good service and was such a good bed for us. We couldn’t get the wired controls anymore. So we updated because we wanted to get the new one they had. It’s the best bet out there, as far as I’m concerned. I like the wireless remotes. It's a big improvement and it keeps away a lot of problems that we had with our wire remotes. I also like the lightness of the frame now over the old ones. We can move it easier.
I had an excellent experience with the Craftmatic sales representatives. They really took our matters into heart. It wasn’t a hard-sell because I knew what I wanted again, but they were very conscientious and they stayed in contact with us to make sure that that is what we wanted. Anybody who wants a quality adjustable bed, they need to go with Craftmatic. The other beds that I’ve seen in marketplaces don’t hold up like the Craftmatic does.
Reviewed Sept. 9, 2018
I bought a Craftmatic bed and their sales rep was very good and helpful. I have to have an adjustable bed. I have to use the head that raised up and I also have the feet that raised up. I can't live without it. It's either have a Craftmatic or sleep in a lift chair where I can sit up all the time.
Reviewed Sept. 9, 2018
My sister had a Craftmatic and she liked it. So, I decided to buy one. I had a very good experience speaking with their sales rep. Since getting mine, I've been liking the lift feature. I would never get rid of this bed.
Reviewed Sept. 9, 2018
We needed a Craftmatic bed for health reasons. I enjoy lifting the head up to be able to watch TV or read and lifting the legs up for better circulation. When we bought the bed, we had a fantastic sales representative. He was so kind, helpful, and answered all of our questions. With our Craftmatic, my husband and I are able to rest each night so much better and get longer hours of sleep. For a while, I was getting up at 6 o'clock in the morning and now we might sleep into 8 o'clock.
Reviewed Sept. 8, 2018
My best friend got a Craftmatic and she bought me one. I love the bed. It helps get the water down in my legs.
Reviewed Sept. 8, 2018
I liked the convenience of having the Craftmatic adjustable bed for the two gentlemen that I take care of. Working with their reps has been wonderful. They have been very helpful and they answer any questions that I have. Furthermore, it was very easy when their team brought the beds and set them up. Since getting them, I like how I could raise the head portion of the beds so it's a lot easier for those in my care to watch TV.
Reviewed Sept. 8, 2018
The people at Craftmatic were prompt and courteous. Their sales representative was very pleasant. A friend had gotten a Craftmatic adjustable bed so I also got one. I really like that the head and foot are adjustable.
Reviewed Sept. 8, 2018
I needed to have the flexibility of a bed to help me get out of it. I bought a Craftmatic bed and I really like its adjustability. Raising the bed makes it so much easier to get out of the bed. Also, it helps me to sleep better, and all around it’s a wonderful bed. The Craftmatic sales representative I dealt with was wonderful. She answered all my questions and she was incredibly helpful and told me all the benefits that it would do for me, which is tremendous. My experience with Craftmatic was positive. The delivery was wonderful. The delivery guys were very clean and they took away my old mattress, and everything went so smoothly. I definitely would recommend Craftmatic to anybody, it’s absolutely a life saver.
Reviewed Sept. 8, 2018
I decided to get myself a Craftmatic because of the price and it looked like a good product to me. They’ve done everything that they said they would. They delivered the bed and set it up. They’ve done an excellent job. I enjoy being able to raise my feet up. I have trouble with my feet swelling and that helps a lot.
Reviewed Sept. 8, 2018
I liked Craftmatic's wonderful price. Their customer service was wonderful as well. They were very helpful and everything went smoothly. We enjoy being able to raise the bed from the head and the feet and it helps us sleep better. It helps with back pain, too.
Reviewed Sept. 7, 2018
When we purchased our first Craftmatic, we were having back trouble and thought that it would be a good bed to purchase. We’ve had a lot of luck with it over the years but the mattress was wearing down. So, we updated this time and purchased our second one. The sales representative was very good and helpful. We had no trouble and the bed was delivered on time by very nice gentlemen. They also did a very good job in setting up the new and taking the old bed out. The new bed is great to have and we enjoy the adjustable part of it. I particularly enjoy the massage part and it’s nice to get a little massage when I'm relaxing at the end of the day before I go to sleep. I would recommend Craftmatic. We’re in our 70s and if we live long enough to have a third bed, Craftmatic would be an option for us then.
Reviewed Sept. 7, 2018
I was having trouble with holding fluid and I wanted to elevate my feet. I also have a problem with acid reflux. I got a Craftmatic bed and their sales reps were very nice. And the guys that came and set it up were extremely nice and courteous. I like all of the features of the bed. It is comfortable and it helps me with my health problems.
Reviewed Sept. 7, 2018
I got myself a Craftmatic for its adjustability. I am able to raise the foot part to help. My wife said we should have gotten the bed 20 years earlier.
Reviewed Sept. 7, 2018
I like the idea that I could use the features of the Craftmatic adjustable bed since I read in bed. I was interested in buying a new mattress. The old one was worn down. Craftmatic's reps said that they would give me a new bed for the price of just a mattress. And so, I bought it.
Reviewed Sept. 7, 2018
I have a knee problem and the elevation feature of my Craftmatic brings comfort to my legs. I will recommend it.
Reviewed Sept. 6, 2018
I bought a Craftmatic bed for my back, and I really like the massage.
Reviewed Sept. 6, 2018
She needed a bed that lifts up and down, so she can relax. We then got a Craftmatic adjustable bed. It had been awesome dealing with their sales representative. I'd recommend this company.
Reviewed Sept. 6, 2018
I needed to get out of my recliner in the living room and go to my bedroom. The Craftmatic adjustable bed can be put in a proper position just like a recliner so that I could sleep in my bedroom instead of the middle of the living room. I really like that I can raise the head and the legs as well so that my knees are up. I recommended Craftmatic to a friend. I’ve had people come and look at my bed. I also had a friend that had to spend the night and I gave her my bed, and she liked it better than her own bed that is from another brand. She was very impressed with Craftmatic.
Reviewed Sept. 6, 2018
Craftmatic was very highly recommended by a friend. I bought one and I really like that it is comfortable. I can choose different positions to rest when I put my feet. Also, I had an excellent experience with the Craftmatic rep. The delivery was fast, the installation was good, and the bed has a good warranty. I recommend Craftmatic.
Reviewed Sept. 6, 2018
Craftmatic's rep was very professional and he explained everything very well. I had back problems and was gonna have back surgery, and I knew getting my legs up would be a benefit to me. We enjoy our Craftmatic's adjustability for our head and legs. It takes away the pressure on my back, and it has helped my wife. It helped her get into a position which she could be comfortable. We enjoy our bed overall. It's very comfortable. I’d like the new mattress, which is firm on one side and soft on the other side, so we can switch it. I also like the leg that goes underneath, and the massage factor. I would recommend Craftmatic.
Reviewed Sept. 5, 2018
We purchased our bed in September of 2014. We first selected the dual firm/plush mattress and immediately realized it was a terrible/poor quality mattress (very noisy, creaking and popping springs). We called Craftmatic to tell them about the problems, they were very helpful and gave us the option of choosing another mattress. This time we chose the “memory foam” mattress, when we first received it we were very pleased with it. However within six months it had collapsed to the point it was like sleeping in a hammock! (we are not extremely heavy, I weigh 200 lbs and my wife is 140 lbs).
We again contacted Craftmatic and were treated terrible. This time it took months to even get them to respond. They requested pictures to document the failure of the mattress which we sent multiple times (which they lost more than once) and they still refused to warranty this mattress. We then contacted our state's Attorney Generals office for consumer complaints and they contacted Craftmatic on our behalf to help resolve our issue. Finally we were contacted by Craftmatic about replacing the mattress, the customer service rep was nothing but “nasty” to us and said that they would replace the mattress for a fee... which was more than we paid for the entire bed in the first place! We can’t for the life of us figure out how they get such great reviews from such poor quality mattresses.
Reviewed Aug. 13, 2018
Rude salesman who actually had the audacity to hang up on me - I called to get prices. He kept interrupting me when I asked perfectly normal questions. He was a fast slick, fast talking sales representative who wanted to make a quick, easy sale without being bothered with questions. I could not believe the experience. It was outrageous.
Reviewed Aug. 13, 2018
I ordered a King Legacy Series bed for my wife and myself on June 30 2018. That part just went fine and dandy and they easily took my money and set about getting it shipped. The problem occurred when trying to get it delivered of which we are still waiting. The bed arrived in Denver and then to our delivery agent quite quickly and that’s where it stopped. We received emails from Manna Distributing telling us that our shipment was nearby on Monday August 4th. Pretty quick. They stated we needed to contact Kangaroo Express to arrange for delivery.
I called and was passed around a few times and finally received a call from the delivery guy late Thursday who said he would call back either that day or the next to let me know if it would be delivered Monday or Tuesday. After not hearing back I left multiple messages on his phone. Received a call back on Monday saying it would now be Wednesday. So at this time he has been sitting ready delivery for a week and because my wife is disabled I will be taking another day off work. Will I get it on Wednesday? So far I’m ticked off and really doubt it.
I am sorry you are upset with the delivery company. We use a common carrier like UPS or FedEx to deliver and to not have control of scheduling. I understand you have received your delivery.
Reviewed Aug. 10, 2018
I received my bed on 8/8, I have tried to sleep in for two nights. It's the uncomfortable that I have had the misfortune to have in my home. I have a number of health problems RA being one of them. I called Craftmatic at 8:30 a.m. on August 10th. I spoke with a lady in their returns department. She was supposed to email some information so the bed could be sent back. Well she did not. When I got home from work I tried to call them back. I was put on hold for over an hour and then a voice said goodbye. Very poor customer service. I will never buy anything from them again.
Our in home trial is designed that you will try the bed for 30 days and if AFTER the 30 days you are not happy with the bed you can return it. Just like a new pair of shoes it sometimes takes a bit to get comfortable on a new bed. This was explained to you at the time of purchase and you agreed to it. I am sorry you were unable to take full advantage of our product.
Reviewed July 28, 2018
I liked Craftmatic's price and warranty. We had a house fire and had to replace the first sets of bed that we’ve had and we did have excellent help getting the second bed. I enjoy the lifting of the head and the feet of my bed. I have swelling in my legs and it helps that, and then my husband likes having his head elevated. Also, we both enjoy the vibration.
Reviewed July 27, 2018
I got a Craftmatic to help a swollen foot and I’m very happy with my experience. Dealing with their sales rep went great.
Reviewed July 27, 2018
I’m 83 years old and I’ve always wanted a Craftmatic adjustable bed and I finally broke down and got one. I really enjoy being able to raise my feet or my head, and being in a sitting position. The Craftmatic is an excellent bed. It’s a very good mattress, and I really enjoy it.
Reviewed July 26, 2018
I got a Craftmatic bed for luxury. The sales rep I worked with was excellent. I enjoy all of the bed's features and it has a lifetime warranty.
Reviewed July 26, 2018
I enjoy the head and foot elevation features of the Craftmatic bed because of a medical condition. Initially, a friend told me about it and I decided to get one. I had a good experience with their sales rep and so far, I like the mattress.
Reviewed July 26, 2018
Owing to its reputation and the fact that I had seen it advertised, I purchased a Craftmatic adjustable bed. I called in and talked to a sales rep about it and made the purchase that same day because he was very helpful and explained everything. He made me real comfortable doing a purchase over the phone. The Craftmatic bed allows me to change my position at the touch of a remote control. It helped me to be in a position of comfort and elevate my head. And I love the massage too. My grandchildren also love the bed and when they come over, they like to get on it and turn on the TV then pop their little heads up and feel the massage. It makes my babies happy, so it also makes me happy.
Reviewed July 25, 2018
I purchased a Craftmatic bed and enjoyed my experience with their sales rep. He was very personable, wonderful and a gentleman. I enjoy the vibrating portion of the bed which relaxes me before I go to sleep. Also, I enjoy being able to raise and lower the bed to any position, particularly the back and the legs.
Reviewed July 25, 2018
I’ve been looking for an adjustable bed for a long time and I saw the Craftmatic ad on television and decided to call them. I had a great experience with their sales rep and it was so easy. Craftmatic delivered the bed when they said they would, set it up, and I liked that they took my old mattress with them. I used the bed the same day and it was great. The elevating part of the bed was its best feature and it was an excellent deal.
Reviewed July 25, 2018
I’ve had my previous bed for 15 years prior to purchasing the Craftmatic adjustable bed. Their low cost was a deciding factor that I bought it. I enjoy the bed going up and down because I can eat on the bed or take medication and drink on the bed. Also, I had a great experience with their sales representative.
Reviewed July 24, 2018
We have had a Craftmatic adjustable bed since 1997. And our most recent purchase was a replacement bed. Craftmatic's sales rep was amazing. Our bed has been wonderful to us and we can’t say bad things about it at all. We’ve always enjoyed it especially the adjustable features. We are back patients, and that makes our lives so much easier and we get a wonderful rest. We will be Craftmatic customers for life. We recommend them to all of our friends.
Reviewed July 24, 2018
My grandmother had a Craftmatic bed. I got one as well and I like that the bed is adjustable. The sales rep I talked to was good.
Reviewed July 24, 2018
My back and shoulder pain made me decide to go buy a bed from Craftmatic. The price was better with them compared to the other brands of individually adjustable beds and I've also had a very good experience with their sales rep. I love the unit that I got, especially the individual control for each side.
Reviewed July 23, 2018
We purchased a Legacy Craftmatic bed for my mother who recently returned from the hospital. We are repeat customers and have loved our Craftmatic bed. The issue is not about the beds but about the misrepresentation by the Craftmatic salesman during the sale and lack of responsiveness after the sale. Issue 1: Salesman stated “The legs on the bed come fully adjustable to the height of the person. The delivery person will adjust the bed to the appropriate height when delivered.” The bed was delivered with non adjustable fixed 5” legs. The bed is too high for my mother to get in; she requires assistance to get in it. The salesman misrepresented the legs being adjustable.
Issue 2: We called the salesman to explain the problem. The salesman changed his story and said not all beds come with adjustable legs. He expressed no sympathy and did not acknowledge he erred. He said he had to speak to a supervisor. Issue 3: The salesman made multiple commitments to send shorter legs and said “he would handle it”. Days went by with no return call. When we called him back he said the service department was handling getting new legs out. We called the service department and they said they had no orders from anyone to deliver legs. They did not receive any communication from the salesman.
Issue 4: Despite the aforementioned misrepresentation, Craftmatic would only send one set of legs at no charge. That is, if they sent one set of 3” legs, and we found we needed 2” legs we would have to pay for them. They would not send a 3” and 2” set so we could send back the set we didn’t need. For a $3,000 purchase and their error and misrepresentation, you’d think they’d bend over backward to get you the right legs at no charge. It was actually quite the opposite. No one ever apologized for the mistake and in fact they tried to make the customer feel they were doing you a favor by sending a courtesy set of legs. Incredible. If this were Amazon, they’d quickly be out of business.
In total we’ve made about twenty phone calls and spent literally hours with them trying to get simple plastic legs sent so my mother in assisted living can sleep in her new $3,000 bed. What Craftmatic employees don’t see is that their misrepresentation, lack of empathy, lack of responsiveness, rudeness on the telephone, has actually impacted Craftmatic’s bottom line. Before this experience my wife and I were talking about getting a new bed and under normal circumstances would have recommended Craftmatic to family and friends. We will be spending our thousands elsewhere you can be sure.
There are many accessories available for the Legacy bed. According to the phone conversations several members of our staff have had with you, a five inch adjustable leg would have been too high. We sent you a set of two inch legs with screw in casters at no charge that could be two inches or slightly higher if you used the casters. The bed was shipped with 5 inch casters. We can not send you multiple sized accessories at no charge as you requested. We want you to be happy, if you can determine what height you want the bed to be, we will be happy to assist you.
Reviewed July 23, 2018
The comments of people and the price made us choose to purchase a Craftmatic adjustable bed. The sales rep was wonderful and he guided us through the whole process. He recommended the box spring that we have in the bed right now. We like the adjustable part of the bed and we love the vibration feature when it's time for us to go to sleep. Customer Service called us once a year to see if we were still satisfied with the product and that guaranteed that their product had really good quality. It has been a good experience that we've had with them and I have already recommended them to my friends and family. We made a good choice in going with Craftmatic.
Reviewed July 23, 2018
Craftmatic was recommended to me by my daughter and their sales rep was very good. I also like its feature for raising of the head and the feet because it helps my hip.
Reviewed July 23, 2018
I chose Craftmatic adjustable bed for its quality and my transaction with their sales representative was very easy. They were very helpful. It was a very easy purchase. They brought the bed out and set it up. I enjoy all the different positions and getting in and out of bed. It’s very comfortable. I’ll recommend Craftmatic to family and friends.
Reviewed July 22, 2018
I had an excellent experience dealing with Craftmatic's sales rep. I purchased a bed from them after owning my previous one for about 12 years. I like the Craftmatic's head being elevated and it helps me sleep at night.
Reviewed July 22, 2018
We did a research on adjustable beds and we felt that Craftmatic met our needs best. The Craftmatic sales representative was excellent. We were pleased with the follow-up that we’ve had after the purchase of the bed and have been pleased with the bed. And we enjoy the adjustable head of the bed.
Reviewed July 22, 2018
The Craftmatic bed is everything they say it is and more. We had one for 27 years and we loved it from the first day we got it. It was adjustable and very comfortable. We had bragged for years about our bed but it was time for a new one and Peter, the sales representative we worked with, was absolutely the best guy we have run across. He was super good.
Reviewed July 21, 2018
I had a previous Craftmatic bed that I bought back in ’93. I loved it. Then, I needed a new one and the sales rep was fantastic and terrific. He did a great job, and I was thrilled with the deal that he gave me. So far, I appreciate the button that just lowers the bed to flat. I also enjoy the ability to raise and lower the head and the feet because of my gastric reflux. That was something my doctor really wanted me to do and the reason I bought the Craftmatic bed in the first place. While the lights were a plus feature, the biggest thing was the massage and the wave features were a lot quieter than my original Craftmatic. In fact, I go to sleep before they even shut off, and that’s just been super.
Reviewed July 21, 2018
I needed an adjustable bed for my back. I opted to buy a Craftmatic bed and I had a good experience with the sales rep. Since using the bed, I've enjoyed its adjustable head and foot parts.
Reviewed July 21, 2018
We compared the Craftmatic bed with the competitors. We also liked the history of Craftmatic, so we chose to buy a bed from them. Their sales rep was very enlightening and he knew what he was talking about. So far, I like the adjustments you can make up and down at the front and the back of the bed. You can set it to the position that you desire. My wife and I are both pleased with the Craftmatic bed. It really helped us.
Reviewed July 20, 2018
My wife and I both needed a bed that is comfortable and can do elevations on our head and feet. And we enjoy using the Craftmatic bed. There are so many features and it’s really comfortable. Also, their sales rep was a nice guy. He explained everything in detail and he never changed from the time that we sat down with him until the time that he arrived and put in the bed.
Reviewed July 20, 2018
I had a really nice encounter with the Craftmatic sales rep when I purchased the bed. With my Craftmatic bed, I enjoy being able to raise my head.
Reviewed July 20, 2018
We decided to give the Craftmatic adjustable bed a try and our experience with their sales rep was very good. Since then, I've been enjoying the comfort of the bed and the other features like being able to adjust it.
Reviewed July 19, 2018
Craftmatic's advertisement made me buy their adjustable bed. I had an excellent experience working with their rep. I enjoy the bed's back massage feature.
Reviewed July 19, 2018
I have back problems and when I read in bed, which I do a lot, it's very difficult to find comfort in bed with pillows. And in military quarters, the bedrooms are small so I needed a bed that would fit in the room with the other furniture that I have and the Craftmatic bed fit the bill. It is adjustable and I like that I can get comfortable just by pressing a button. Also, their reps were very good, helpful and polite.
Reviewed July 19, 2018
I like that my Craftmatic bed is adjustable and I also like the vibrator for my feet and head. I had a Craftmatic bed before and then, I switched to another bed and did not like it and I went back to Craftmatic. My experience with the Craftmatic sales rep that I had when I got my first Craftmatic was very nice. And then, for the second one, I went ahead and called Craftmatic because I wanted another Craftmatic bed. Also, when they came and hooked up my bed, they were very nice and punctual, and that means a lot.
Reviewed July 18, 2018
I have back aches and I enjoy the adjustable feature of the Craftmatic bed the most because it gives me a better body position. It’s a good operating bed and has good quality.
Reviewed July 18, 2018
I like the Craftmatic's head up feature for sleeping comfort, the feet up feature, and the night light. I also had an excellent experience dealing with their sales rep and have recommended Craftmatic to friends.
Reviewed July 18, 2018
We owned a Craftmatic prior to our recent purchase, and we went ahead and got another one due to comfort. I enjoy raising the head up. Also, dealing with their rep has been excellent.
Reviewed July 17, 2018
I had a wonderful experience with the sales rep of Craftmatic. They had very good service and attention too. Delivery men were also very helpful in setting everything up and explaining everything to us. We enjoy the raising the head or the feet part of Craftmatic. It relieves back problems.
Reviewed July 17, 2018
I liked the price of the Craftmatic bed and you can’t beat its warranty in the industry. The rep was very knowledgeable and knew the ins and outs of the bed and the mattress. The bed is good and I can position my head and feet and it makes it more comfortable. It's been a good experience and I would recommend the Craftmatic bed.
Reviewed July 17, 2018
The Craftmatic bed gives me a relief after a day of work. When I bought it, the sales rep who assisted me was very good and I like the raising of the legs which takes the pressure off the back. Overall, I was happy with my experience and I have recommended Craftmatic to a friend.
Reviewed July 16, 2018
I love the way the Craftmatic Bed operates and the way we sleep in it. You can raise your head and feet and get in a comfortable position. Their sales rep was also very good and our overall experience was very satisfactory.
Reviewed July 16, 2018
The comfort of being able to adjust the Craftmatic bed and raise it for sleeping made us choose to purchase it. We enjoy the adjusting the upper part of the body and the massage the most. It’s also comfortable to adjust for watching TV and when my legs swell. I would recommend Craftmatic to a friend. I also had a wonderful experience with their sales rep. He was very helpful.
Reviewed July 16, 2018
Craftmatic is a great bed and I enjoy its ability to be lowered and raised. I bought it for comfort and I’d recommend it to a friend.
Reviewed July 15, 2018
When I had an operation on my shoulder, I decided to purchase a Craftmatic adjustable bed. My experience with the sales rep was good. The feature of the bed that I enjoy the most is when its head part comes up.
Reviewed July 15, 2018
I liked the price and the warranty of the Craftmatic bed. So, I decided to purchase one. Their sales rep was very helpful, very informative, and very supportive of any questions I had. And it's a wonderful bed. The vibration feature really helps me a lot to go to sleep at night.
Reviewed July 15, 2018
I would definitely recommend the Craftmatic bed. Before this, I had also purchased a Craftmatic bed in 2004 and I enjoyed being able to raise and lower the head and the foot of the bed. On this purchase, the sales representative was extremely helpful and he answered all the questions that I had. I like that the new bed has a light. We can press a button and it will light up so that we don’t have to walk around in the dark. We really enjoy that feature.
Reviewed July 14, 2018
The gentlemen who delivered the bed were very courteous and helpful in showing us how to use the controls. Now, I like being able to elevate my head while using the Craftmatic bed.
Reviewed July 14, 2018
When I had hip surgery, I couldn’t sleep in the bed and I was sleeping in the right corner. I saw Craftmatic's ad on TV and I figured I'd give it a try. I had a good experience with their sales rep. The best feature is its ability to adjust to how we need it to adjust.
Reviewed July 13, 2018
I had good service from Craftmatic, and my experience with their sales representative was fine. I also had a Craftmatic bed for 12 years before I got this new one. I enjoy raising the head and the feet of my bed.
Reviewed July 13, 2018
I needed something to help me health-wise so I was looking for the best thing I could find and it was the Craftmatic bed. My experience with the Craftmatic sales rep was excellent and it was wonderful to talk to the man and learn about the bed. I enjoy being able to put the Craftmatic bed in different positions. I have a lot of problems like bad knee, bad legs, bad body parts. I would definitely recommend the bed.
Reviewed July 13, 2018
We wanted to have a Craftmatic bed. We’re getting older and it would help us sleep better. Their sales rep was good and so far, we like the adjustable part of the bed.
Reviewed July 12, 2018
My experience with the sales representative was very good. I was having trouble with my back and that was why I purchased the Craftmatic bed. I enjoy being able to keep my feet up the most.
Reviewed July 12, 2018
I had an accident and I needed a good bed. Craftmatic is one of the best beds I've ever slept on. I like the top and bottom lifting up, and I like the massage feature. They help make me sleep better. Everybody at Craftmatic was good and I had a great experience.
Reviewed July 11, 2018
It’s nice and convenient for reading at night. My experience with the sales representative had also been very good and I have referred a friend to give Craftmatic a buzz as well.
Reviewed July 7, 2018
We bought the beds about 2 years ago. I always remember the commercial from hearing it for years on TV so I thought I couldn't go wrong. I wish I would have done some research on adjustable beds first. Well first off it was way overpriced now that I have checked around. The next thing is the mattresses won't stay on the adjustable part at all. Not when it's flat, not when it's up. Never really. We are constantly pushing the mattresses in. We have tried to tie them together, we have tried to tie them to the adjustable part, you name it we have tried it.
The next problem is we have hardwood floors. The bed are two full units side by side but they might as well be in two different rooms. They just won't stay together. Ok, now here is the worse problem of all, after about a year of adjusting these adjustable beds, they just stopped adjusting. We finally figured out the remotes stopped working. What we didn't know was the replacement remotes cost $125.00 each! Now that is just insane. So here we spend about $5000.00 on the beds and now we can't afford to pay $250.00 for the remotes. I don't know maybe we just got a lemon of a bed but I would not advise anyone to get this bed. I have seen and lied in a split top adjustable from Costco that was half the price and twice as comfortable and efficient from what I could see.
We have tried repeatedly to contact you and have left numerous messages. Please contact Danai at 800-245-0205 ext 5030 if you require further assistance.

Reviewed June 27, 2018
Updated on 9/29/2021: They replaced the base 2 months after purchase and within a year replaced the remote control 2 times. Now the motor needs to be replaced in the back of the bed because it will not go all the way flat. I was finally able to talk to the service department and they are mailing a replacement motor. Craftmatic Service gave me an 800 phone number to arrange for a technician, they gave me 2 technicians' phone numbers because they don't do repairs. One of the technicians retired 10 years ago and the other phone number is a bad number. I have called Craftmatic and they hung up when transferring me to service - called back and was transferred to Service with no answer so had to leave a message - waiting for call back. I have one bed purchased in 2005 that still works great for my daughter, but the Legacy bed purchased in 2018 has had multiple problems - I would NOT purchase a Craftmatic bed again.
Original Review: I have had a Craftmatic Legacy bed for the last 10 years and in May 2018 purchased an addition bed. After about 4 weeks the new bed started being unresponsive to the control. I called customer service and was told I would get a return call but after approximately 2 days there was no return call. I called again and in a few hours I did get a return call to unplug the bed. It worked for about 2 days and now it is having the same problem again.
I called and left a message and got no return call. I called again and spoke with customer service. I was told someone would call back. I waited 2 days. No callback. I called again and spoke with the service manager who told me I would be called back within the hour. 24 hrs later no call. It took me 27 minutes and 8 phone calls to finally get a salesperson to write up a service ticket and transfer me to service where I had to leave ANOTHER message. Still waiting for a resolution. They would not let me talk to anyone above service or sales.
I understand this has been resolved and we sent you a replacement.
Reviewed June 5, 2018
I bought a Craftmatic Legacy bed. After a week of use I decided to return the bed. For over 3 weeks now they have been giving me the run around about returning the bed. I will not recommend using Craftmatic beds. By the way I am still waiting to hear from them. I keep calling but they will not answer my calls. For a nationwide company they are not very consumer friendly.
Reviewed May 27, 2018
I had a great experience with the sales representative. I got a Craftmatic adjustable bed for my back and like the way it sets up.
Reviewed May 27, 2018
I bought the Craftmatic adjustable bed for my wife and it was wonderful raising my head if I feel the need. You can also raise your feet and get a massage. I had no problems dealing with the sales rep and the experience was beautiful. This is my third bed and I love it.
Reviewed May 27, 2018
My wife and I are very satisfied with our Craftmatic bed. Because of its elevation feature, I can sleep better. I also had a good experience with their sales representative.
Reviewed May 26, 2018
I have slept in a recliner for a couple of years. When I bought the Craftmatic I thought I could go back to sleeping on a bed. That didn't happen. The mattress is so uncomfortable that I couldn't sleep on it. I called CS and they said, "Flip it." So I did. Not any better. I called again they said, "Turn it." I did. No better. Bottom line is after trying all these ways of trying to sleep on this mattress it was past the 30 day trial. I would not recommend the Craftmatic for this reason.
Reviewed May 26, 2018
Craftmatic is really good for me and I enjoy the settings of the different positions. I also have reflux and I can raise the back of the bed with no problem.
Reviewed May 26, 2018
It was a good experience with the Craftmatic sales representative. I have a back problem so I considered getting an adjustable bed from them. And since having one, I enjoy the raising of the leg and the back of the bed the most.
Reviewed May 26, 2018
I love my Craftmatic adjustable bed. I had some medical problems and I heard that this bed could be very helpful, so I made the phone call. Nancy, the sales rep, was absolutely great. I would not have bought the bed except for her and I thank her all the time for it. The bed's price was comparable, the delivery was exceptional. The best feature of the bed is having the head up. It is also very firm and comfortable and it helps with my back problems. I got the best bed ever and I could not ever go back to a flat-bed again.
Reviewed May 25, 2018
We had an adjustable bed in another house and when we bought another house, we wanted another bed in it. We bought a Craftmatic bed and we had a pleasant experience with their sales rep. We enjoy the most the operation of the Craftmatic bed and the mobility of its motor.
Reviewed May 25, 2018
Craftmatic came highly recommended and I like the massage, the elevation of the head and foot. I had an outstanding experience with the sales rep and I would recommend Craftmatic to friends.
Reviewed May 25, 2018
I bought a Craftmatic adjustable bed in 2005 and a second one in 2016. Their sales rep was nice and knowledgeable. I love the bed. I have been recommending Craftmatic to my friends.
Reviewed May 24, 2018
We had an adjustable bed in our current home, and we had bought a second home and we wanted an adjustable bed for that. The Craftmatic is comfortable to sleep on whether we the make adjustments or not. Their reps were very pleasant and helpful. They were also very cooperative and helped us when we had to make a long range plan for our delivery. We would recommend to a friend.
Reviewed May 24, 2018
I've had acid reflux and this made me consider getting a Craftmatic adjustable bed. I like being able to raise the head and the foot of the bed. Their customer service was excellent as well.
Reviewed May 24, 2018
I bought a Craftmatic bed after seeing their ad on TV. I'm enjoying the bed, particularly its ability to adjust up or down both on the parts where my head and feet lie because I can be comfortable reading or sleeping. I’m also getting a good night's sleep.
Reviewed May 23, 2018
I have serious back problems and my Craftmatic adjustable bed's ability to lift my head and legs relieves my back pain. I had a very good experience with the sales rep and I would recommend this to anyone. Craftmatic was very professional, caring, and helpful.
Reviewed May 23, 2018
I owned the bed I had for about 15 years before purchasing a Craftmatic adjustable bed. I've seen their TV ads and also heard several people who have had a Craftmatic bed say they liked it. Their sales rep was marvelous, too. I like the bed's ability to lift the head or the feet. With this bed, I've been getting the best sleep I’ve had in many, many years and I didn't know why I waited so long to get one.
Reviewed May 23, 2018
The Craftmatic sales rep was excellent. I couldn't ask for anymore help or anybody better to explain something to us. I love to get in my Craftmatic and love raising the head of the Craftmatic up and down. I also love the night light. I go to bed before my husband and I can just turn on that night light and it doesn't bother me at all when he goes to sleep. It's the best bed I've ever had. We didn't think we were going to splurge for it but I'm so happy we did. We couldn't have gotten any better gift than that and I've already recommended it to a friend.
Reviewed May 22, 2018
I'd always wanted a Craftmatic since the '70s when they first came out. The sales reps were very nice and I was very satisfied. The bed is so comfortable and I've always liked the way it adjusted. I also like the way it sets me up, so I can watch TV or read. I definitely would recommend it to a friend.
Reviewed May 22, 2018
I purchased a Craftmatic adjustable bed since I wasn't getting a good night's sleep on a flat bed, and my experience with the sales rep was good. I recently had surgery and the Craftmatic bed was very good and easier for positions to get in and out of bed, but that would have been a lot harder with a flat bed. The feature of the bed that I'm enjoying the most is the sitting position with the legs up for relaxing and watching TV in bed.
Reviewed May 21, 2018
I wanted to sleep better, so I purchased a Craftmatic adjustable bed, and my experience with the sales rep was perfect. I like the comfortability of the bed and I enjoy the ability to move the head part up and down. Overall, I am very impressed with the company, the bed, and the results that we've gotten from the bed.
Reviewed May 21, 2018
Craftmatic's TV Commercial made me purchase their product and my experience with their sales rep went very well. I've owned mine for five years, and I like being able to raise the headboard or the head of the mattress. For me and my husband both, it's very comfortable. It's also good to watch TV in. I really enjoy it and I'm glad we bought it. It was an excellent purchase and it seems to be doing real well.
Reviewed May 21, 2018
I was suffering from back aches and I'm a senior so I thought it was time that I had one of the most beautiful and relaxing remote-controlled beds. My previous bed was still in perfect shape but it wasn't taking the shape of my back, so I decided I don't have many more years I got left, but I'm gonna treat myself and enjoy this wonderful Craftmatic bed, which I do every single day. I don't sleep very well but I find the massaging part lulls me off to sleep and it relaxes me, I feel good and rested. Also, I like to read in bed because I can operate the bed in different positions. The whole bed is wonderful and I love it. I find it hard getting up out of the bed in the morning because it is so comfortable, relaxing and cozy. It's winter time now and it is hard getting up. When I look at the alarm clock, I want a couple more minutes. But with my other bed, that wasn't the case.
I live on my own so it was a hard decision but it was made easy for me by talking to the sales person who was very knowledgeable and nice. I've had several people following me up and I had a technician come. He was very quick, courteous and solved the slight problem. The set-up guys were very pleasant, helpful and nice. I was a little bit worried that I hadn't seen, or slept on, or tried this bed. But reading all the reviews on it, I thought what if this can't be bad. I got the bed and in the end, I was very pleased. It's been a wonderful experience and so, I'm genuinely happy all the way around.
Reviewed May 20, 2018
I had my old bed for 8 years and I needed a new one. With Craftmatic, I enjoy the motorized sitting up factor. Also, their rep was excellent. I would recommend it overall.
Reviewed May 20, 2018
I decided to purchase a Craftmatic bed after a couple of years and it's wonderful. After 35 years having the bed, it helped me a lot. I put the bed in any position that made me comfortable. I got the newer one which gave me the vibration feature, and when in a lot of pain, it soothes me. I really enjoy my Craftmatic. It's been a wonderful thing in my life and I have recommended it to many friends.
Reviewed May 20, 2018
I liked the comfort of the Craftmatic bed and that it could be adjusted for me, so I got one. Of course, I also liked the massage mechanism of the bed. What I enjoy the most, though, is the mattress on my new bed. I can turn it over and it would be a little more firmer, then I can turn it back over and it would be a little softer. So, every month, I get a chance to switch it from one position to the other and that really makes it a lot easier for me. The reps have been outstanding so far and Craftmatic has been truly professional.
Reviewed May 19, 2018
I purchased a Craftmatic adjustable bed for my back problems. Being able to raise my legs really helps with my lower back.
Reviewed May 19, 2018
Craftmatic is a very comfortable bed for me and my wife. It has the ability to raise and lower both my head and legs. I raise the head while I’m in bed either watching television or reading. Also, when I purchased the bed, I had an excellent time with their rep.
Reviewed May 19, 2018
We purchased a Craftmatic adjustable bed for my husband's health and we were very satisfied with our experience with the sales rep. The bed has been was very helpful for my husband and I want to thank Craftmatic. The features of the bed that I enjoy the most are the adjustable head and foot parts. I've told many friends that I would recommend the Craftmatic bed.
Reviewed May 18, 2018
We have several physical needs and we shopped around for a bed, and the Craftmatic adjustable bed seemed to have everything that we needed. We enjoy the whole bed. So, it's an all-around bed that fits any need we may have. We've had this bed for some time now and it has met our needs. It's a very comfortable bed and I would recommend it to people that have any type of discomfort in any part of their body.
Reviewed May 18, 2018
I enjoy the adjustability and massage features of the Craftmatic bed. I also had a very positive experience with their sales representative.
Reviewed May 17, 2018
My husband is invalid and having the Craftmatic adjustable bed has been very convenient to be able to help get him up and back down because the bed's head and feet do come up and down. We enjoy the vibrator feature of the bed the most too. Also, it was a very positive experience dealing with their sales rep.
Reviewed May 17, 2018
I purchased a Craftmatic adjustable bed for its comfort and my experience with the sales rep was very good. I enjoy the most the adjustable head and feet parts.
Reviewed May 17, 2018
I had a good experience with the Craftmatic sales representative. My personal use is very welcome. I would recommend Craftmatic.
Reviewed May 16, 2018
The experience I had with the Craftmatic sales rep, as well as the follow up done was excellent. I like it when the head of the bed raises up as it helps me.
Reviewed May 16, 2018
I purchased a Craftmatic bed out of my dad’s request to have a bed since he was 92 at the time. He was having trouble getting in and out of a regular full-sized bed and he needed one that would allow him to be sat up and then he could swing his legs over and get off the bed. With Craftmatic, you can use your own bed frame and they’re set up perfectly in his childhood wrought iron bed frame. He was tickled pink that he could still have that precious heirloom. He loves the remote control. He sits up a little bit with his knees bent and watches TV. He can also have his shoulders and head brought up to a sitting position. He’s very comfortable.
The reps were wonderful on the phone and they explained everything, especially making sure that the dimensions would allow my dad to use his wrought iron heirloom bed frame. They always like to touch base through email and phone calls and just make sure that things are still going well with the bed. Craftmatic's customer service is excellent and I’ve been very pleased on my father’s behalf.
Reviewed May 16, 2018
I like the reclining feature of my Craftmatic adjustable bed. I can recline and sit or lie there and watch TV. It's also easy to move around. Plus, I had a very good experience with the sales rep.
Reviewed May 15, 2018
My husband has ALS and we ordered this bed for him on the advice of his doctors. They were more than happy to take our money, but delivery has been a total nightmare. First a call saying “just checking to see if everything went well with your delivery?” What delivery??? We were still waiting for a call to tell us the bed was in the area and to let us know when it could be delivered. So they said they would get back to us. They didn’t. Two days later I called them to be told they were looking into it. I explained that my husband is very sick and he needed this bed. I was then told the bed could be delivered on Thursday. Too late. That would be over three weeks from when we ordered it and said we needed it on Monday. This was Thursday.
On Friday I was told that they were trying to find someone to deliver the bed on Monday. Trying to find someone??? You have a business that has to “find someone” to deliver your product? I was told someone would get back to me by the end of the day. They didn’t. So over the weekend I called multiple times, even going back to the man who sold us the bed, and finally got the shipping supervisor on the phone. This was after speaking to several other Craftmatic employees who were very rude and basically said there was nothing they could do. The supervisor said that they outsource their delivery from a company called Mana and that it was unlikely the bed would come on Monday. I explained that this was for an ALS patient who desperately needs this bed and this has taken way too long. She said she would try.
Then on Monday morning I get a call saying the bed would be delivered by 5:00 and we would receive a call from the delivery people a couple of hours before they arrived. So we assemble the care team needed to make this happen for my husband to move his paralyzed body from his current bed to his wheelchair where he waited all day in pain for his bed to arrive. By 3:00 I start calling to make sure we are still good to go because we don’t want to take apart his current bed until we get the call that the bed is on its way.
Long story short I was assured the bed would be delivered only to get a call from the delivery people 10 minutes later saying that there was no way they were getting the bed to us today. Somehow they didn’t even have the correct city we were in on the ticket which he said he didn’t even get until later in the day. So no bed on Monday. So now I have paid the extra caretakers to be there for the Monday delivery that never happened, and pay them again when the bed finally arrives. If this company would treat a man with ALS this way, I can’t imagine how they treat the rest of their customers. Horrible customer service. Just horrible. We have friends who were considering purchasing a bed for their elderly mother. After our saga they have decided against it. I am beyond angry.
Reviewed May 15, 2018
In 2003, my back really bothered me and I couldn't lay on a flat bed anymore, so I bought my first Craftmatic. I ordered it over the phone and had it delivered, and the sales rep was very nice. I like the way the legs and the head of the bed elevate so I can do it flatly for my knees and my back, and I like the vibration as it hums me to sleep at night. My original was the king size and I really did enjoy it. But then I moved to a smaller home and it was just me, so I changed the size to a queen size and it was quite nice too. I recommend the Craftmatic to anyone. After six or seven years of using it, I no longer have any problem. I can now lay on a flat bed but still prefer to have some elevation. Also, when I had knee surgery, it was an absolute godsend to be able to lift the leg up for my knees. It was just unreal, how much the Craftmatic helped, so I really enjoy it.
Reviewed May 15, 2018
I purchased a Craftmatic adjustable bed based on my son’s recommendation and it was a good experience dealing with their sales representative. I enjoy the lift elevation the most and we like the lights too.
Reviewed May 15, 2018
I liked the reputation of Craftmatic Adjustable Beds, so I purchased a bed from them. The sales rep was very nice and helpful, and I couldn't have asked for better service. The bed that I got turned out to be better than I expected. There were better features and it was more comfortable than I expected. I enjoy the foam mattress of the bed the most because it's so comfortable.
Reviewed May 14, 2018
I have had a couple of adjustable beds and I kept one. They were used but they were wonderful. And a friend of mine bought it and was very happy with it. I always wanted to get a new one and I finally had a chance to do it. I bought a Craftmatic and the sales rep was very good and nice. I'm real happy with the bed's top part where I can sit up higher and do things right. And I also don’t see why anybody else would not be happy with the Craftmatic bed.
Reviewed May 14, 2018
The Craftmatic adjustable bed has a dual function which I enjoy the most. Also, the sales rep was very easy to work with and the experience was excellent.
Reviewed May 13, 2018
When I spoke with the salesperson there were a couple of "must haves" in the bed. One was heat and the other was that it would be as high as my current bed was. I was assured the bed had heat and that it had adjustable legs. Well when I received the bed neither was true. I thought ok maybe I can overlook this. But the massage is so loud, was to be "Whisper Quiet", that we do not even turn it on. I have had this bed for just over a week. I called customer service and spoke with Jackie. She was not what I would consider a customer service agent. She was rude, talked down to me and kept telling me to read my contract. She is telling me it will cost $999.00 to return it. Seriously!! Not sure where they arrived at that figure but I can guarantee I will not be paying that.
When I ordered the bed the person said there was a $90.00 charge for returning it during the trial period. I can maybe understand that but in my case I did not get what I was promised and it is definitely defective. I also asked to speak to a supervisor and was told one would call me. I am not holding my breath. I will fight through my credit card company now. If this gets published it is just to say BEWARE if you have a problem. As for the "white glove" delivery... that also leaves something to be desired. I have white carpet in my bedroom and they thought they were going to walk on it with their wet work boots. I asked if they had shoe covers but they said no. They were not always provided with them. They should be.
Reviewed May 13, 2018
I got a Craftmatic adjustable bed for its quality and features. Its leg elevation feature helps relieve the swelling in my leg. The sales reps were knowledgeable and very professional, and I had a wonderful experience with them. Craftmatic has prompt delivery, good set-up, and nice follow-up. I would recommend them to a friend.
Reviewed May 13, 2018
The Craftmatic sale representative who attended to me was very knowledgeable. I like the bed’s comfort as well as its adjustability for my reading.
Reviewed May 12, 2018
I enjoyed every minute of my experience with the Craftmatic sales representative. He was wonderful and he walked me right through everything. I purchased a Craftmatic adjustable bed because of my breathing and it's a great bed. I like the up and down adjustments on the parts for the back and legs. My husband and I enjoy the bed and it is very good for my health. I feel wonderful and I would recommend Craftmatic to everyone.
Reviewed May 12, 2018
I bought a Craftmatic adjustable bed for comfort and I had an excellent experience with the sales representative. I enjoy the comfort and adjustability of the bed that I got and I appreciate the follow-up from Customer Service to see how things are going.
Reviewed April 30, 2018
I purchased Legacy bed from Craftmatic on 4/9/18 for $ 3,949.00. We were given a delivery date of Saturday, April 28, 2018 Time: 8:00 AM - 8:00 PM. Craftmatic Pays Manna Distribution Services to handle the Delivery details... however Rainbow Movers actually delivers and sets up the bed. They NEVER delivered the bed. No call. No show. We had to sleep on the floor that night as we had gotten rid of our bed to make room for the new one. I then had to purchase an air mattress to sleep on. I called on Sunday no explanation as to where my bed was and told a message would be left for my sales rep. I asked them to call my cell as I had to work Monday.
Instead they called my house phone and left message my bed would be delivered on Tuesday May 1 between 8:30 am and 12:30 PM with no regards to the fact my husband works nights and he is in bed sleeping and I work days. I called Craftmatic and told them to cancel my order... they told me if I didn't accept the bed I would be charged almost $700.00 to send the bed back even though this is Craftmatic's mistake not mine. I was here all day this past Saturday waiting for my bed. If this is the kind of service you get when ordering, I can only imagine what happens when you need service for the bed. They took my money in full for this bed 3 weeks ago and still NO bed. Bad business. I highly recommend if you're looking for a bed to go elsewhere.
Reviewed April 26, 2018
I bought a new Craftmatic King Size bed, but the remote control is not reliable. I have to unplug it and replug it, over and over, to get it to work correctly. Just wanted new buyers to watch out for that.
Reviewed March 28, 2018
Our Craftmatic representative was very professional and helpful, and we were very pleased. I had owned a Craftmatic bed previously, and I purchased another one. I enjoy the raising of the head and the feet of my bed - it's very helpful.
Reviewed March 28, 2018
The experience with the Craftmatic sales representative was very good. I purchased the bed because of friends and relatives and I like the lights underneath my Legacy bed. When we get up at night, we can see how to get back to the bed.
Reviewed March 28, 2018
I had Craftmatic bed in Iowa 10-12 years ago. I got it on account of my legs feeling messed up and having my knee replaced so many times. They worked good for me. I put them up high until they get on the quarter end and it makes my legs feel a lot better. It's the best bed and everybody at Craftmatic was helpful.
Reviewed March 27, 2018
I spoke with a person about ordering a bed from them. They asked me my age so I asked them why was that necessary and this ** hung up on me...well thank you.
I am very sorry you thought he hung up. I checked the logs and you were disconnected while he was explaining why he was asking you questions. He continued to explain even after the call was gone. He was just trying to make sure that he was going to quote you the proper bed for your situation.
Reviewed March 27, 2018
Craftmatic is a good choice for comfort and price - with the bed I can elevate my legs. Plus their sales rep was very good.
Reviewed March 27, 2018
The sales people of Craftmatic were fantastic and I enjoy the hands free wireless remote and the quietness of the operation of my Craftmatic bed.
Reviewed March 27, 2018
I've owned a Craftmatic for almost 20 years and I’d recommend it to a friend. It’s been a very comfortable bed and it's still in good shape. It didn’t ever sag and it hasn’t got any divots for how you sleep. But my puppy chewed off the cord to the remote thing that made it work and I’ve had the bed too long so they didn’t make the remote anymore. They ended up giving me a discount on a new bed and I still have a Craftmatic. The sales representative came to the house, showed me exactly what the motors looked like that make the bed shake and explained everything very nicely. He was really nice. That was why I went ahead and bought it.
I use the first one as a spare bed right now but the new bed is really comfortable and soft. When I'm really tired and my feet are puffed up, I put my feet and my head up, and turn on the vibrator so that it massages me a little bit. It helps put me to sleep when I'm really tired. When I have a cold, I'm able to put my head up.
Reviewed March 26, 2018
I enjoy the adjustments of the body with the Craftmatic bed, as well as having the head and the knees up. I’ve been a Craftmatic customer for 30 years and we’ve enjoyed them in the past. That’s the only kind of bed we buy now and I have recommended it to several friends as well. We purchased one over the telephone and we’ve also always had great customer relations with them. They come in, set up the whole bed and tell us how to operate it. It’s always been a nice relationship.
Reviewed March 26, 2018
We purchased a Craftmatic adjustable bed for the quality and price. I enjoyed talking to the salesman and he also enjoyed my talk with him. My boy is looking for a bed right now and I’ve talked to him about it already. We really like the bed and hope we have them a long time.
Reviewed March 26, 2018
Craftmatic's sales representative was great! And with my Craftmatic bed, I can raise the head and it helps me with my back.
Reviewed March 25, 2018
30 years ago, my husband developed back problems and he didn’t want to have surgery. So his doctor recommended that we buy an adjustable bed. We owned a different bed for about 20 years before buying the Craftmatic but now, we have two of these Craftmatic adjustable beds, one in each of our homes. We anticipate using them for a long time to come and we would definitely recommend it to other people. We appreciate the ability to elevate the legs and the head. That is the most comfortable way for sleeping for both of us. Our son is starting to develop some back trouble and we encouraged him to look into Craftmatic Adjustable Beds as well. We even told him that we would purchase it for him as a gift if he decides to go with it. When we purchased ours, everybody was very gracious and the sales transaction went very smoothly. The delivery was also fine. The mechanisms had also worked fine and the motors had been running well.
Reviewed March 25, 2018
My Craftmatic bed is great for relaxing. I like being able to raise my bed up so I can read and raise my legs up when they ache. And I enjoy the bed tremendously. There were two guys who came and set everything up for me and they did very well. I would definitely recommend Craftmatic to anyone who has back problems.
Reviewed March 25, 2018
My mother had a stroke and it was hard for her to get in and out of the bed and to be elevated. With Craftmatic she can raise the top of the bed to elevate her head to keep her from being flat. And she loves the bed. I also like the person that I was talking to at Craftmatic, with her knowledge of the bed itself and the payment plan.
Reviewed March 24, 2018
Twenty five years ago, I married a medical doctor and he had a Craftmatic. He passed away and I relocated from California to Alabama. I didn't want to bring that bed home with me because he died on it. But I loved the bed so much that I had to have a Craftmatic here in Alabama. I like the overall comfort of this wonderful bed, and also the fact that I can adjust its head and feet. I just had radical hip replacement surgery, and I like that I'm able to raise my feet and head up without having to deal with a stack of pillows.
Reviewed March 24, 2018
We got a Craftmatic bed and the sales rep was very good. We didn't get the full bed served because we're in Canada. But the instructions were easy to set up and the service was good. I require a special position for medical reasons. And the adjustable head and foot on my Craftmatic bed have changed how I'm able to sleep every night.
Reviewed March 24, 2018
I had tried out a friend’s Craftmatic bed before I purchased mine and I’m very happy with the results. And I found everybody at Craftmatic to be very helpful and I would definitely use it again. I enjoy being able to move the head and the foot of my Craftmatic bed to watch television or to even just to get up in the morning.
Reviewed March 23, 2018
This is my second Craftmatic. The first was about 18 years ago and it was time for a second one. I love the chocolate brown color of my second bed. And I like the new USB port along with the back and head adjustments. I also enjoy the remote back and the adjustable leg.
Reviewed March 23, 2018
We had a Craftmatic bed before, and we are really happy with the new one we purchased. It has a lot of new features than the one we had before. Our Craftmatic sales rep was very respectful, too.
Reviewed March 23, 2018
We got our old bed about 20 years ago and then I had it removed about two years ago. My husband was having problems with his back and the Craftmatic adjustable bed made it easy for him to raise the lower and upper part of the bed so he would be comfortable. As for me, I enjoy the lower part for my legs. It helps a lot for sleeping. I like the fact that the bed is adjustable and I would recommend it, especially for people who have problems sleeping. If your back is bothering you, you could also raise the upper part or you can raise the lower part for your legs. It’s also good for reading in bed. I find that very helpful. I can at least feel comfortable while reading. The sales representatives were also very helpful when we made the purchase.
Reviewed March 22, 2018
When I lay in bed and watch TV and being able to raise the head of my Craftmatic bed is a big help. I enjoy the adjustable part and also being able to have a little massage. Also, the sales representative that I worked with was excellent. I enjoyed every minute of my experience.
Reviewed March 22, 2018
I had my last bed for about five years but I needed a comfortable bed for a good night's sleep as well as being able to sit, recline and do the tasks that I love to do. With the Craftmatic adjustable bed, I enjoy being able to adjust the back and recline, sit or put my head up. I also appreciated the ease with which I was able to get my request processed. The sales representative was excellent, very courteous and very helpful in answering my questions. The setup was also very easy and good for me.
Reviewed March 22, 2018
I needed a Craftmatic bed for health reasons. And I enjoy my bed's head elevation feature. I needed a king size bed, and since Craftmatic doesn't make a mattress that way that would elevate individually, the two singles fit perfectly into my 4-poster frame.
Reviewed March 21, 2018
I purchased a Craftmatic adjustable bed about 4 years ago, and the mattress is already sagging, a lot. I called Craftmatic to see about getting a replacement mattress, since it's warrantied for ten years. When I told the person that answered the phone why I'd called I was immediately transferred to another number. No one answered so I left a message with my return info, that was three weeks ago. I called again, and was told that the replacement mattress was $200 less than the price of the entire bed, and that's with the warranty. When I asked him about this he transferred me to a number that no one answered, so I left my return info, again. I've yet to hear back from either call.
Reviewed March 21, 2018
I had my bed for seven years before I purchased a Craftmatic adjustable bed. I enjoy the up and down feature and the adjustable headrest and footrest. My experience with the sales representative was very good as well.
Reviewed March 21, 2018
We bought a Craftmatic adjustable bed for health reasons and the sales rep was very good. And we enjoy the head going up feature of our bed the most because my husband has acid reflux and it helps.
Reviewed March 21, 2018
I had known about Craftmatic for years but I didn't really think about getting one until I saw the ads on TV. The Craftmatic sales representative was very helpful and pleasant. I got a very good price and I really appreciate his assistance. And the bed has truly helped. It is what it said it is. I appreciate the product and if I needed another one I would certainly order it. And if anyone ever asks me I would certainly recommend them.
Reviewed March 20, 2018
We bought a single Craftmatic bed that was for sale from someone that had passed away. And my wife is disabled and she uses it. And then, we bought a double bed that's a brand new one. She has to stay in the single bed because of the position that she has to sleep in. I use the double bed and I get a good night's sleep. I really like that I could change the positions of the knee and the head, and I like the vibrator, too. I tell people that I have the bed and how well I like it, and I hope that they make the decision and get one themselves.
Reviewed March 20, 2018
I had my previous bed for two years and I had trouble sleeping at night. I was tossing and turning. But with the Craftmatic, I sleep good and I like that it elevates. I would recommend it to anybody.
Reviewed March 20, 2018
I had my previous bed for 12 years then I purchased a Craftmatic adjustable bed after getting a recommendation from a friend. You can elevate the head and feet with the Craftmatic bed and I really like that. The sales representative was great too.
Reviewed March 19, 2018
With Craftmatic I have the ability to adjust the mattress as needed. Raising my legs and using the vibrator for my back has been helpful. And it's certainly easier making the bed because I can raise the head piece or the foot piece to put the sheets on.
Reviewed March 19, 2018
I went to a meeting and there were two other ladies there who said they’ve had a Craftmatic and how much it had helped them. That encouraged me to get the Craftmatic. The salesperson of Craftmatic was very nice. I enjoyed the part where you can raise up your feet with the bed because I had been having problems with swollen ankles and that seems to help a lot. I can also adjust a little bit of the head part. It makes it very comfortable. I'm enjoying using it. I'm glad that I got it and I certainly would recommend it.
Reviewed March 19, 2018
I had my bed for eight years before I purchased a Craftmatic adjustable bed and the experience with the sales representative was wonderful. The bed seems to be very sturdy and it has worked extremely well. You can adjust the head and the feet to wherever they benefit you the most. If you were experiencing reflux for instance you can raise it more and if it was just to be more comfortable to watch TV then you have it in that position.
Reviewed March 18, 2018
I’ve had Craftmatic for 40 years and I’ve never had a problem with it. I knew how good it was when I purchased my second Craftmatic bed. I have a bad back and it helps my back a lot. I also enjoy the head part that goes up and down. It’s very comfortable to sit in and to watch TV. It’s an excellent product.
Reviewed March 18, 2018
I had a king-size Craftmatic for about 22 years and never had any problem with it. I lost my husband about 18 years ago and I was downsizing to a queen-size bed. I called Craftmatic because I knew I could depend on them. The sales rep was really great and he helped me out a lot. There's nothing like a good night sleep and I've certainly had a lot of good sleep with my Craftmatic. I enjoy having my head raised slightly and it's the main reason I'm sticking with Craftmatic.
Reviewed March 18, 2018
I needed an adjustable bed and got Craftmatic. It's easy to adjust to any position to make you comfortable. Plus the sales rep was excellent.
Craftmatic® Adjustable Beds Company Information
- Company Name:
- Craftmatic Internet Sales/Craftmatic Mattress
- Year Founded:
- 1978
- Website:
- www.craftmatic.com
