Saatva Mattress

After extensive research of various online (DTC) mattress companies, I chose SAATVA to replace our 20 year old mattress, not only from the reviews but also the price. We saved several thousand ordering online as opposed to a brick and mortar store. I ordered the Classic Luxury Firm Hybrid mattress, 14.5”, king size. I also ordered the mattress pad, pillows and sheet sets which I will review separately. Our mattress and foundation arrived a mere 10 days after ordering. We loved our new mattress from the first night! So plush and comfortable! My husband awoke without back pain for the first time in ages! However after 30 days of sleeping, we’ve noticed a depression in the mattress top where our bodies lay at night, making it somewhat difficult to get out of bed.

I researched mattresses online and found Saatva. When I called I had the pleasure of speaking with Yasmin. She was very knowledgeable and helpful. Knew the products and was extremely helpful in directing me to the right mattress. Delivery was seamless. The two delivery men were pleasant and were very careful when getting the mattress up the stairs which are tight quarters. They advised on improving the support of the box springs which we have done. We are very happy with the mattress and would recommend Saatva to anyone. Service far superior than other mattress places we have dealt with in the past. Saatva is very lucky to have an employee like Yasmin. She is a keeper!!

When my husband and I were looking for a new mattress, we researched and looked at mattresses for over a year. We knew what we wanted in a new mattress. We have owned coiled, memory foam, and hybrid mattresses. We actually had 3 memory foam mattresses from the same company, but when none of the 3 mattresses could live up to their warranty, the company refunded our payment so we could go to a different mattress company. Then we bought a coil mattress which was beautiful, and felt good in the store, caused pain to my already painful back problems. Then we bought a hybrid mattress, but it just wasn't the right hybrid mattress. So, we started researching which mattress would be best for us. My husband sleeps on his stomach. I sleep on my back. He gets hot. I'm fine with the temperature. We liked the hybrid with coils and foam.

"Hi Christine, just a note to tell you how we appreciate your company and you. Previously we've had a Leeza mattress that broke down terribly and the issues it would have taken to get our warranty honored were so overwhelming..take photos, do measurements, do this, do that…that we simply gave up. I would write any review for your company to praise you to the stars. So respectful, so helpful, and just unbelievable in this harsh day and age.

I just wanted to write to you this morning to tell you how impressed I was with your delivery company that delivered my mattress today, Common Transportation, from Waukesha, Wisconsin. The mattress was delivered on the day it was supposed to be delivered. I was contacted two days before by the company by text checking that my address was correct. The next day they called me to check the address and to set up a date for delivery, which was the next day. The crew texted me when they were 45 minutes away. The two men took off their shoes off at the door, brought in my mattress took out my old mattress and were extremely polite. I haven’t of course, slept on my mattress yet but if it’s anything like the service I got today I will be extremely pleased. PS Slept last night on the Classic Luxury Firm mattress and I am extremely pleased! Woke up without my usual lower back aching.

After researching adjustable beds and mattresses for seniors I found Saatva. Saatva was great to work with. I had a ton of questions while ordering online and called the customer service phone number and their rep Christine walked me through the ordering process. The follow through was fantastic and we love the bed along with the wonderful customer service that Saatva provided. I would highly recommend Saatva!

The consumer service representatives listened to my concerns, calmly walked me through the troubleshooting process and without hesitation contacted a professional technician to fix the problem in a timely manner. I especially appreciate the care Christine showed in making sure the problem was solved quickly and efficiently.

Great topper/great company to deal with and I highly recommend them. There was a problem with our adjusting to the topper as we have back issues and are very hard to please as far as sleeping and bedding in general - they made it right- thanks.

My journey with Saatva started nearly 18 months ago in December of 2021. After about 3 months of research I decided to go with Saatva's memory foam Loom & Leaf split king mattress. I was impressed with the customer service and the made to order model. I didn't love waiting 2 weeks for the delivery, but I was glad to do it given the quality of the product they advertised. When the bed arrived, it was immediately comfortable, supportive, firm, but not too firm. I was very happy, but not for long. By March of 2022 I began having horrible back pain and after troubleshooting for several weeks with my doctor, I took his suggestion to check the mattress.

Hello, I purchased the Luxury King size mattress because after almost 8 years my first one started getting saggy and bumpy, so it was under warranty still, not full, I paid 60% of regular price. I ordered 3 weeks ago and got delivered today, what a disappointment! It is even bumpier than my old one, less quality in the work, the stitches is coming off in some areas, just not very good finished work. To be honest it looks used, it’s even dirty a bit, looks like mold, not sure. I called immediately and I was told to give it at least two weeks, I just called my credit card company to see my options, I hope to hear from Kristel **, as I see she has answers the reviews here. I am willing to give them the benefit of the doubt and work to resolve this because my last mattress, before the bumps, was great!. I am very saddened by this whole thing, because I know they’re a good company, maybe the Manufacturer in Georgia is the problem!. :(