Saatva Mattress Reviews

My experience with Saatva has been nothing but positive from start to finish. They gave all the time I needed and answered all my questions. I purchased the Luxury Firm Mattress and the Adjustable Base Plus. The base wasn’t what I expected, but it is the bedtime treat I never knew I needed. I’ve had the mattress and base for eight months and had an issue. I called and spoke with Flo F who was sympathetic and very helpful. She walked me through my issues and I told her I’d get back to her. When I didn’t get back to her, Flo F followed up with a call to me. That really impressed me. Dealing with Saatva employees has been a pleasure. Sleeping on my Saatva Luxury Firm Mattress on the Adjustable Base Plus has been a joy.

We purchased a King size Saatva a little over a year ago and because we have enjoyed it so much, we decided to buy a queen size for our main guest room. My wife and I are in our 70s and we wanted the same quality of mattress in the guest room in case one of us had a medical issue and needed to sleep without disturbing each other.

Iranie was working the front desk when we came back in to the Westport, CT store to request a return of our mattress that we had already exchanged once. She was tremendously helpful and honest on the process involved. We received our refund as advertised in 7-10 days. It was the same honesty and integrity we received from Chris the sales consultant who walked us through the many options of mattresses to choose from. We we tried to make our new mattress work for us and gave it our best shot over 5 months. Our only issue was never having had a pillow top and we did not adjust to it. These are nice people. We made the wrong choice for us but we believe any other customer coming in can rely on the information they are receiving which says everything about Saatva and they the way they do business. I thank all of you!

I would like to start by saying this is not a paid for review or for any promotional deal. My experience with SAATVA, has been incredible from the very start. From the team members in the brick and mortar store here in Dallas Texas. They were so helpful, kind, professional, and they listen to what you want and to what you expect. They take their time and go over every aspect, from the manufacturing to the building of the mattress to the warranties to everything this company covers, and is. After an in-depth conversation that lasted around 30 minutes I placed my order and they said it takes between 9 and 18 days I believe, to build your mattress and get it delivered to you which is fine. The delivery date was nearing and as I checked the email order status I noticed that the order had been placed as firm instead of the luxury firm I thought I had ordered. I wasn’t sure if this was a typo or not enough space in the section for full description or what.

Purchased the latex hybrid in December of 2024. My wife and I were quite satisfied. 5 months later, we noticed the mattress was significantly softer and our aches and pains were coming back. I contacted Saavta via email and Adam reached out to me by phone call midday. I was advised that there is a break in period for latex and it will soften and begin to mold to your body. Adam gave us several options. Measure the depth/sag of the mattress to make sure there isn’t a defect of more than 1.5”. If there was 1.5” or more sag, it’s considered a defect and would be replaced. Other option was to exchange it for different model, price adjusted accordingly.

After seeing many positive reviews for the Classic Luxury Firm mattress we purchased and have been very pleased so far. The white glove delivery was great. It took a little time to get a date since we are not near a major city. The mattress is comfortable for all positions. Time will tell. We replaced a mattress that only really lasted 3 years.

Less than 5 years after purchasing a Saatva mattress, a valley developed in the middle of the mattress. I contacted Saatva and the only thing they offered me was a few hundred dollars off a new one. I don’t feel like I should need to purchase a new mattress, I assumed this one would last. I am very disappointed in the way Saatva listens to their customers.

The customer service experience well after the purchase is amazing. They make you feel valued. They listen to your issue and follow through with prompt, courteous service, even contacting you again to verify that your needs have been satisfactorily met.

Our 8-year-old Loom and Leaf mattress was beginning to sag in the middle. After sending an e-mail to see if we could use the friends for life warranty, Max immediately called to discuss our options for repair or replacement. They honored their warranty and replaced the mattress for 60% of the original purchase price. Zero hassles, quick delivery, and a great experience. Best customer service I've ever recieved. Thank you again, Max P., for a great experience.

I finally bought a Saatva mattress after sleeping on a brand name mattress that was wrecking my back. The Saatva mattress has support where I needed it and I could feel improvement after the first night.