About Craftmatic® Adjustable Beds
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic offers a number of adjustable bed options. Its models have different levels of comfort and convenience. Each model offers a wireless remote for easy use. You have to call for pricing and purchase.
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I received a poor quality mattress upon purchase. The topper was wrinkled in the middle and caused discomfort in my back. I called and it was replaced. Now the replaced mattress is broken down in the middle causing severe back pain every morning. I called and left a message, but I still am waiting for a reply (one week of waiting). My replacement mattress is about two years old.
Complete utter failure for customer service. Went online and ordered adjustable bed and mattress what a big mistake. After 3 weeks of being on hold and calling every number I could find and sending emails I finally got to speak to a real live person who informed me that they could not find an order. Of course I had to furnish credit card info to place order. My credit card was charged the same day as the order so what happened to my order, who knows. To make a long story short I had to get credit card company involved to get the charge removed. Would not recommend this company for anything.
I ordered a bed in April, 2020, I still haven’t received my bed. When I ordered I was told it would be delivered within 2-3 weeks. It’s June, 2020, still no bed. My husband and I made several phone calls to the company always being told someone would call us back, no one ever did. When we talked to anyone at this company they told us so many lies that they kept tripping themselves up, forgetting that they just told us opposite of what they just said. Example, my husband called wanting a refund, they told him we only do refunds on Friday, he said today is Friday, they tell him the one who issues refunds isn’t here today, she’s been really busy this whole week issuing refunds to other people, wait, I thought you just said refunds are only issued on Friday?!!
When you try to explain to them what you have already been told, they totally over talk you, so not professional at all. Not to mention how rude they all are. I wish I had known how this company operates, I would never have wasted my time with them. All I want now is a full refund. They should have never charged the credit card we used to pay with until our bed was on the truck heading to our house for delivery!!!
The bed is great. Especially good if you or your significant other have any health issues. For back sufferers or breathing issues this bed is perfect. The mattress has two sides as an option. Firm or not so firm.
Ordered a bed for my elderly parents April 17. No answer, no delivery. Horrible customer service. Filed a claim at the bank and BBB. Do not trust this company. This company is taking advantage of elderly people.
Do not consider Craftmatic if you are reviewing adjustable beds with the Craftmatic Company! I spend hours reviewing adjustable beds and settled on the Craftmatic because it was made in the United States. I read reviews and saw one con stating how unethical they are, there was more than that 1 review ~ I continued on after reading positive reviews also. I filled out an online request for more information and with 30 minutes someone called and talked about 45 minutes telling me about the company and beds. At the time it sounded good and what we were looking for; the salesperson was friendly and spent a lot of time with me. Well that all changed after I had placed my order.
I called at least 5 times to my contact person and also to the company. All I wanted to know at that time was to find out if we had a delivery date. When I called the main line each time I was told someone would call me back. No one ever did and my salesperson did not respond to my phone calls, emails, messenger or text messages. The red flag went up at this point. My husband was sleeping in a hospital bed in my living room so time was of the essence regarding delivery. Nothing! Of course our credit card was charged immediately and they received their money right then and there.
I called for the last time on April 27th to cancel our order. Not only had we not received our bed but we had no other communication from the company. The person I talked to was extremely rude, she said she she would cancel it but it had to go to 2 different departments before they could tell me if I would get a full refund. Why would they maybe not refund my $ completely as we had not received anything at all from them? What a joke this company is.
I have completed a dispute with my bank, contacted the BBB and now this review. No matter what they say in their response what I am telling you is completely true regarding dealing with them. I do understand the virus has delayed almost everything at this time, but we are in this together doesn't apply to Craftmatic. All I can say is "Caveat Emptor."
It is a great mattress. It is firm on one side and softer on the other side. I'm using the firm side and it is very supportive. I have not tried the softer side as I need former support. It is well made and great quality.
Everyone is telling you about how wonderful this bed is with all the wonderful choices on the bed. Yes yes yes. The best bed we have ever had. Sale Rep Steve ** was the BEST to work with. I'm here to tell you how much you get for the low cost. I did research with other companies and they all are so overpriced. You get everything you need including plush comfort at these lower prices. Do your own homework and you'll see it's WORTH EVERY CENT!!!
I liked how with the Craftmatic adjustable bed I could sit up, lie down or put my feet up. I got one and it has been a great bed.
Craftmatic was the only suitable bed for me and my wife. The vibrating feature helps with my back. The adjustability of the back and the lower part of the body are the highlights of the experience. Moreover, right under the bed is great too. We have pets and it’s great for hiding them.
I had a bad back for quite a while. It got so bad I couldn’t sleep flat on the bed anymore. I was sleeping on a recliner and my wife wasn’t very happy with that. She found Craftmatic on the internet and we didn’t waste our time. We purchased it and I've been sleeping on it ever since, and that’s been four or five months now. I just love being able to adjust the feet and the head up and down. I can get in a perfect position with my back.
They were also very thorough when they sold me the bed. It actually went so fast. I was like, “Wow, that was too quick.” Everything they told me they came through with. I also like the promptness. They gave me a date on when the bed was coming, and that’s the day it came. The gentlemen they had installing it were very professional and very neat with everything. We just loved the whole experience.
When I checked Craftmatic online, it looked like a good deal. Their rep was very nice and courteous. And when I’ve had to have a little repair done on it, it was handled very efficiently. I enjoy the bed's adjustable feature where I can watch television and have my knees up a little bit and the back up. I’m using it about eight hours a day and it has very comfortable.
We had a small Craftmatic many years ago and purchased another. The rep was a really nice guy and very courteous. He took care of my order lickety-split. I enjoy its massage feature the most. However, they should design the nightstand to move along with the bed.
I’m now on my second Craftmatic bed. I purchased my first one about 20 years ago. We loved it so much that when the other one broke, I had to have another one because I can’t sleep without it. The vibration relaxes me and helps me to go to sleep fast. The Craftmatic sales rep was excellent, too. I would recommend the bed to anybody. It’s the best night sleep that a person can get.
Craftmatic's customer service is excellent and the sleep on the bed is excellent. But until you’ve had that light and that vibrator, you don’t know what comfort is. I enjoy the bed's light that comes on in the night so you don’t fall or trip.
The Craftmatic rep was very nice and helpful. I had gotten the bed for my health. The movement feature can get my feet up higher than my heart so that I lose the water that I gain during the day.
I chose to get a Craftmatic for its reputation. I'm getting old and enjoy its adjustability.
I like the Craftmatic's head feature the most. It was good with their sales rep, too.
The Craftmatic sales rep was excellent. I wanted to be able to sit up and watch TV and be able to lift the legs if I wanted, which was why I got a Craftmatic. I just love the bed and I enjoy how its back raises up so I can watch TV.
I had an amazing Craftmatic sales rep. We had some camaraderie because we happen to come from the same part of the country originally. We had a great conversation and he was very informative. I had my bed for 10 years and now, I'm on my second one. I'm enjoying it very much and it helps me get through the day. I have a good night's sleep. Also, I enjoy getting my legs up and it gives me circulation. It's the best bed I've ever had and I'm glad. 10 years from now, I might be getting another one.
One night, when I was wide awake with the TV on and saw a Craftmatic commercial, I decided to call the number. At the time, I needed a new bed. I thought that the bed would be excellent because it's adjustable and vibrating so I took a stab at it. I love the sales rep. He was very charismatic and courteous. I appreciated his call. I love raising my legs up, which keeps my feet and legs from swelling. It feels great. I sleep much better and don’t have any back problems. I also love the vibration on the foot and the head. Mostly, I use it on the foot side. I wish I had bought it a long time ago.
My experience with the Craftmatic sales rep was very good. My back problems led me to purchase from them. I enjoy the raising of the head the most. It's the first bed that when I get in, I say, "Ah."
I just had hip surgery and I wasn’t resting well and saw the Craftmatic advertisement over the TV, which got me got to purchase a bed. The sales rep was wonderful. I told them I wanted a very soft mattress and I got exactly what I asked for. I love the mattress and I enjoy the way I can adjust the head and the foot of the bed.
I had gotten a Craftmatic for its features. I had an excellent sales representative. But the service with the delivery drivers was a little rocky. Otherwise, I have had a very good experience with the bed. I enjoy the raising up of the head and the feet. One part of the bed, however, did have the proper screws to attach the adjustment factor of the bed.
The Craftmatic rep was helpful and knew what he talking about. I got it for its rating as being medically made on medical standards. On it, I enjoy the zero-gravity position because it helps me reduce the retaining water, helps my back and gives me a good night’s sleep. It is a good bed, sturdy, and well-made. It has been a good investment.
I had a Craftmatic before and chose to get another one. I had a good experience with the sales rep.
I bought a Craftmatic bed in 1995. Great mattress & customer service. After 20 years I moved & sold it. We just bought a new split king & have had the worst experience. The mattresses are the worst ever. Customer service is the worst ever. The delivery & set up was awful. After spending $3500, I spent another $90x2=$180 for delivery to exchange mattresses. We would have to spend $995 shipping to return the bed. Customer service manager was rude & unhelpful.
I would strongly recommend to buy from a local mattress store & stay away from craftmatic. They are not what they used to be 20+ years ago.
I am having a manager reach out to you to see how we can help. We are the only company that still accepts adjustable base returns. You are responsible for the shipping, however it seems the base is not the problem. I understand that the replacement mattresses we shipped have not been delivered yet. We will still check in to make sure you are happy with the replacements.
The warranty that came with the bed specifically states that defective motors are replaced free of charge less labor as long as you are the original purchaser. I was told the bed is obsolete. Craftmatic refuses to replace the bad motor.
According to the factory that motor is over 20 years old. You did not purchase this from our company and the warranty is not with our company. Still if we were able to get that motor from the factory we would have been happy to help you. Unfortunately we were told that motor is no longer available new from the manufacturer.
We ordered a bed then cancelled it a while later before delivery. Craftmatic claims they refunded over 3000 dollars to my card but no refund ever came. You ask for proof and they send you a bogus typed up letterhead that just says my name, master card, and the amount. Nowhere on it does it say the account number or anything identifying where the money was supposedly returned to. You call to try to get it and they give you the run around. Been calling for over a month now and jeep getting nasty people on the phone who won't listen to what you say. You ask to speak to Lydia who supposedly manages accounting and she refuses to get on the phone or call back. They robbed my money and refuse to send identifying proof that the money was supposedly refunded!!!! Buyers beware. They will rob you!
We previously answered your complaint with the BBB. Here is what we sent.
I am sorry your Mother is having difficulty. We refunded her account on December 23rd. I forwarded the email exchange with the bank to the BBB prior to writing this email.All charges and refunds are handled digitally nowadays. What was printed out was what we were able to see when we processed the refund. It is not all pretty and formatted and does not come on any official looking document. On the email exchange with the bank they notified us that they were holding the refund. This is your Mothers credit card company. We notified them to cancel the refund today and have issued a check refund instead to try and expedite this for your Mother. Again, we followed the proper procedure and refunded your Mother over a month ago. It is the credit card company that held up the refund. You may check with the BBB, I provided them the email exchange.
One of the workers stole expensive $285 hunting knife from me. The 2 delivery persons came into my house - didn't know how to set up the bed. I had to help them figure out the directions. One of them left here with my personal - has my name on it - ** - hunting knife worth approx $280. This occurred yesterday afternoon Jan 13, during the delivery to **.
We have tried contacting you many times about this issue but have been unable.
When your concern was originally raised the delivery company investigated your claim. It was discovered you had used the knife during the delivery and apparently mislaid it. Still a supervisor searched the drivers and their vehicle and did not find your knife. I was just informed that you are now claiming additional items we stolen.
I would urge you to contact your local police department to investigate.
Craftmatic® Adjustable Beds Company Information
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- Craftmatic Internet Sales/Craftmatic Mattress
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