Craftmatic Adjustable Beds

Craftmatic® Adjustable Beds Reviews

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About Craftmatic® Adjustable Beds Reviews

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Pros & Cons


  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions


  • Can’t order online
  • Must pay shipping for returns

Bottom Line

Craftmatic offers a number of adjustable bed options. Its models have different levels of comfort and convenience. Each model offers a wireless remote for easy use. You have to call for pricing and purchase.

Craftmatic Adjustable Beds Reviews

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Page 2 Reviews 10 - 40

Reviewed Jan. 16, 2023

After canceling order on same day 3 months later waiting for refund after contacting and requesting many times. They have not responded to credit card company either. Craftmatic won't confirm deposit return.

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Reviewed June 8, 2022

My dad purchased 2 new beds, long story short, my mom died and never even saw the bed. Beds were delivered Jan 11 2022, we called about a return around January 14, was told we couldn't start a return until after the 30 day trial. Called around Feb 14, and was offered to purchase a king mattress at an additional cost, but we didn't want that. We told them multiple times that we wanted to return one of the beds. Kept getting put off, and was again offered to purchase a king size mattress 2 more times. My dad has been trying to return a bed since January, we are now in June. Return fees are 700$. This is ridiculous!

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Reviewed Feb. 5, 2022

I have had a Craftmatic bed for more than 20 years and was more than pleased with it. It is finally worn out, so am getting a new one (better one). If it is anything like what Randy told me I know I will enjoy it for the rest of my life. Randy was very helpful, very polite, friendlly and informative. I was already sold on craftmatic but he made it a sure thing! Thank you Randy and craftmatic.

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Customer ServiceSales & MarketingStaff

Reviewed June 18, 2021

I am quadriplegic. I made that clear with the salesman Ron. You assured me they would be no wires or obstructions under the bed because I require a Hoyer lift to get me in and out of bed. The Hoyer lift has to roll underneath the bed to do this. Once we got the bed delivered and set up it was like an octopus of wires under the bed. They did resolved the wire issue for me. I was leaning towards the one single Base with a queen size mattress. The salesman Ron kept pushing the split bed on me saying I'm defeating the purpose of getting one mattress. I was concerned with having split mattresses. Ron assured me that the side-by-side you won't notice the seam and it's just like being on one mattress but with the benefit of having your own adjustments. Well that couldn't be any further than the truth.

Truth is when my wife tries to roll me on my side I end up in between the mattresses. The bed started pushing apart I almost fell onto the floor. It's a safety issue. So then we had the frame zip tied together. So now when my wife Rolls me the mattresses Pulling apart. And as of now all they're willing to do is send out a queen size mattress with me paying for shipping but meanwhile I'm stuck with two separate bases, I would have just got the one base with the one mattress $2,700. So now I'm stuck with $3,900 Bill. Want to exchange the bed to single Base with a single mattress so we don't have to worry about me falling through. I either hanging off the side of the bed or I am stuck in the crack.

The sales guy Ron supposedly gave us his direct number in to call with questions and concerns. We've called him twice left messages. Both times no reply. Go figure. The sale's done. Obviously Craftmatic teaches their salespeople to lie just to make the sale. Knowing I'm quadriplegic he should have just recommended the one piece mattress in the one base and not pushing a more expensive one on me and taking advantage of me.

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Reviewed April 20, 2021

On March 29th, 2021 my Queen size adjustable bed and a mattress from was delivered. I paid more than $3K. I knew that a standard size should be 80x60 for a Queen bed and a mattress. However the bed is 58 inches in width and a mattress is 79x58. When I called them, they told this is the size should be, it is OK, in time it will become 60 inches width. This is totally not right and unacceptable. When I call now nobody is picking up at all. I don't know what to do. I spent so much money to enjoy my bed but I have only aggravations. Please help. Irina - **.

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Reviewed Jan. 24, 2021

Delivery people were rude when they arrived on January 23. They refused to take the old bed across the street to my vacant in-laws house. We had no room in our house and there was snow on the ground. I was so upset, it was only 30 feet farther from where they had parked their delivery truck. There was just no talking with them. They gave us no alternative but to refuse the shipment.

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Reviewed Oct. 26, 2020

The worst company ever to deal with. They do not keep their word on anything and that is when you can talk to someone if your lucky. They have no problem taking your money but when things go wrong they never do what they say they are going to do. They give you the runaround. They blame everything on COVID-19 and phones aren’t working... even if you email them!! Stay away, go do your business with a company that stands by their product and their word. Nobody should have to wait 2 months for delivery and then no one shows up to set it up. Hired out for someone to set it up and they wouldn’t refund the whole amount. On top of that, they didn’t send the mattress I asked for and now they want to charge ME to exchange it. BUYER BEWARE. STAY AWAY from Craftmatic!!!

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Reviewed Oct. 20, 2020

Boy I wish I would’ve read all these reviews first. I NEVER would’ve bought one. Like other reviews here slick talking salesman Peter sold us a bunch of lies. How quick we would get our bed. We purchased in Sept. Still don’t have it. Excuses from customer service, now excuses from the Allegro delivery company. “It’s always it will be shipped soon.” A lot of money spent, on what we thought was a reputable company. Oh and they are quick to have you sign the paperwork that excludes you from getting any kind of refund. Hopefully won’t have to utilize the warranty part, hate to think of how that will work out.???

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Reviewed Oct. 1, 2020

Peter sold my dad a bed and it didn't arrive in the promised time, unfortunately my mom passed away before the bed arrived, and it was bought for her. CM refuses to give my dad a full refund even under the circumstances. This is very disheartening and very compassionate on their part.

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Reviewed Aug. 6, 2020

We bought this bed and mattress to help mother be able to get in and move/position better in the bed. She loved it and was very comfortable laying down or resting in the up position. The mattress was firm but very comfortable, it was easy to clean also.

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Reviewed July 20, 2020

On June 8th we called Craftmatic as we were looking to buy a bed for us due to our back issues and were recommended by our doctor to look at craftmatic. We called the number listed online and got a sales rep by the name of Ron. He was very good at knowing his sales tactics to make a sale. We had queen bed in our home and were looking for a queen. He sold us two twins which I was not happy about, on the day of the sale he told us that we would receive the bed in two weeks as it was in stock, we also discussed how that bed would fit in our queen that we already have even let him know that the bed has slats and draws and he let us know that should not be an issue, we never received the bed till the 16th of July.

When the installers got here they let us know that they could not install the bed due to the draws and the slats, they told us to accept the delivery and I could complete the install, I am not that technically inclined and also with a bad back I could not even move the bed, I ended up asking my neighbor to help me dismantle the bed. After we did that, we called in to the delivery company Allegro and told them that we needed someone out to get the install completed. They told us that they will see if they can send a service technician to complete the install. This was on Thursday the 16th.

We had to call them several times and every time we called they told us the no service technician was picking up the ticket to come and get my install done, so Thursday passed by and no one came, Friday morning I called again. We were told that they are trying to get in touch with a technician to come out and complete this install to no avail. They could not find a service technician to do it on Friday, the weekend has passed by. Today we called and again were told by the delivery company most likely it may happen today as it is the beginning of the week. I let them know if this cant be done today they can call and send someone to pick up the bed as I am not interested in their services or the bed anymore.

I have called and talked to Craftmatic to ask to speak to my sales rep Ron. About 3 messages left. No call back from him either. On Friday I spoke to a manager of customer service (Shyana) who was very apologetic and said she would make sure that someone would be out Friday to complete the install. No call back and no one showed up either to do the install.

Right now I am at my wit's end. I just spoke to the delivery company and let them know they can come and pick up the bed and I would like a full refund on my dollars paid. He stated that he could not authorize this and did not know anyone at craftmatic who I could speak with. My advice to anyone looking to buy a craftmatic bed please don't waste your time and money on this business. Thanks.


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Reviewed July 19, 2020

I received a poor quality mattress upon purchase. The topper was wrinkled in the middle and caused discomfort in my back. I called and it was replaced. Now the replaced mattress is broken down in the middle causing severe back pain every morning. I called and left a message, but I still am waiting for a reply (one week of waiting). My replacement mattress is about two years old.

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Reviewed July 6, 2020

Complete utter failure for customer service. Went online and ordered adjustable bed and mattress what a big mistake. After 3 weeks of being on hold and calling every number I could find and sending emails I finally got to speak to a real live person who informed me that they could not find an order. Of course I had to furnish credit card info to place order. My credit card was charged the same day as the order so what happened to my order, who knows. To make a long story short I had to get credit card company involved to get the charge removed. Would not recommend this company for anything.

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Verified purchase

Reviewed June 19, 2020

I ordered a bed in April, 2020, I still haven’t received my bed. When I ordered I was told it would be delivered within 2-3 weeks. It’s June, 2020, still no bed. My husband and I made several phone calls to the company always being told someone would call us back, no one ever did. When we talked to anyone at this company they told us so many lies that they kept tripping themselves up, forgetting that they just told us opposite of what they just said. Example, my husband called wanting a refund, they told him we only do refunds on Friday, he said today is Friday, they tell him the one who issues refunds isn’t here today, she’s been really busy this whole week issuing refunds to other people, wait, I thought you just said refunds are only issued on Friday?!!

When you try to explain to them what you have already been told, they totally over talk you, so not professional at all. Not to mention how rude they all are. I wish I had known how this company operates, I would never have wasted my time with them. All I want now is a full refund. They should have never charged the credit card we used to pay with until our bed was on the truck heading to our house for delivery!!!

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Reviewed May 8, 2020

The bed is great. Especially good if you or your significant other have any health issues. For back sufferers or breathing issues this bed is perfect. The mattress has two sides as an option. Firm or not so firm.

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Reviewed May 7, 2020

Ordered a bed for my elderly parents April 17. No answer, no delivery. Horrible customer service. Filed a claim at the bank and BBB. Do not trust this company. This company is taking advantage of elderly people.

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Reviewed April 27, 2020

Do not consider Craftmatic if you are reviewing adjustable beds with the Craftmatic Company! I spend hours reviewing adjustable beds and settled on the Craftmatic because it was made in the United States. I read reviews and saw one con stating how unethical they are, there was more than that 1 review ~ I continued on after reading positive reviews also. I filled out an online request for more information and with 30 minutes someone called and talked about 45 minutes telling me about the company and beds. At the time it sounded good and what we were looking for; the salesperson was friendly and spent a lot of time with me. Well that all changed after I had placed my order.

I called at least 5 times to my contact person and also to the company. All I wanted to know at that time was to find out if we had a delivery date. When I called the main line each time I was told someone would call me back. No one ever did and my salesperson did not respond to my phone calls, emails, messenger or text messages. The red flag went up at this point. My husband was sleeping in a hospital bed in my living room so time was of the essence regarding delivery. Nothing! Of course our credit card was charged immediately and they received their money right then and there.

I called for the last time on April 27th to cancel our order. Not only had we not received our bed but we had no other communication from the company. The person I talked to was extremely rude, she said she she would cancel it but it had to go to 2 different departments before they could tell me if I would get a full refund. Why would they maybe not refund my $ completely as we had not received anything at all from them? What a joke this company is.

I have completed a dispute with my bank, contacted the BBB and now this review. No matter what they say in their response what I am telling you is completely true regarding dealing with them. I do understand the virus has delayed almost everything at this time, but we are in this together doesn't apply to Craftmatic. All I can say is "Caveat Emptor."

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Reviewed April 27, 2020

It is a great mattress. It is firm on one side and softer on the other side. I'm using the firm side and it is very supportive. I have not tried the softer side as I need former support. It is well made and great quality.

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Reviewed April 18, 2020

Everyone is telling you about how wonderful this bed is with all the wonderful choices on the bed. Yes yes yes. The best bed we have ever had. Sale Rep Steve ** was the BEST to work with. I'm here to tell you how much you get for the low cost. I did research with other companies and they all are so overpriced. You get everything you need including plush comfort at these lower prices. Do your own homework and you'll see it's WORTH EVERY CENT!!!

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Verified purchase

Reviewed March 31, 2020

I liked how with the Craftmatic adjustable bed I could sit up, lie down or put my feet up. I got one and it has been a great bed.

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Verified purchase

Reviewed March 30, 2020

Craftmatic was the only suitable bed for me and my wife. The vibrating feature helps with my back. The adjustability of the back and the lower part of the body are the highlights of the experience. Moreover, right under the bed is great too. We have pets and it’s great for hiding them.

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Verified purchase

Reviewed March 29, 2020

I had a bad back for quite a while. It got so bad I couldn’t sleep flat on the bed anymore. I was sleeping on a recliner and my wife wasn’t very happy with that. She found Craftmatic on the internet and we didn’t waste our time. We purchased it and I've been sleeping on it ever since, and that’s been four or five months now. I just love being able to adjust the feet and the head up and down. I can get in a perfect position with my back.

They were also very thorough when they sold me the bed. It actually went so fast. I was like, “Wow, that was too quick.” Everything they told me they came through with. I also like the promptness. They gave me a date on when the bed was coming, and that’s the day it came. The gentlemen they had installing it were very professional and very neat with everything. We just loved the whole experience.

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Verified purchase

Reviewed March 28, 2020

When I checked Craftmatic online, it looked like a good deal. Their rep was very nice and courteous. And when I’ve had to have a little repair done on it, it was handled very efficiently. I enjoy the bed's adjustable feature where I can watch television and have my knees up a little bit and the back up. I’m using it about eight hours a day and it has very comfortable.

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Reviewed March 27, 2020

We had a small Craftmatic many years ago and purchased another. The rep was a really nice guy and very courteous. He took care of my order lickety-split. I enjoy its massage feature the most. However, they should design the nightstand to move along with the bed.

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Verified purchase

Reviewed March 27, 2020

I’m now on my second Craftmatic bed. I purchased my first one about 20 years ago. We loved it so much that when the other one broke, I had to have another one because I can’t sleep without it. The vibration relaxes me and helps me to go to sleep fast. The Craftmatic sales rep was excellent, too. I would recommend the bed to anybody. It’s the best night sleep that a person can get.

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Reviewed March 26, 2020

Craftmatic's customer service is excellent and the sleep on the bed is excellent. But until you’ve had that light and that vibrator, you don’t know what comfort is. I enjoy the bed's light that comes on in the night so you don’t fall or trip.

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Verified purchase

Reviewed March 25, 2020

The Craftmatic rep was very nice and helpful. I had gotten the bed for my health. The movement feature can get my feet up higher than my heart so that I lose the water that I gain during the day.

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Reviewed March 24, 2020

I chose to get a Craftmatic for its reputation. I'm getting old and enjoy its adjustability.

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Verified purchase

Reviewed March 23, 2020

I like the Craftmatic's head feature the most. It was good with their sales rep, too.

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Reviewed March 22, 2020

The Craftmatic sales rep was excellent. I wanted to be able to sit up and watch TV and be able to lift the legs if I wanted, which was why I got a Craftmatic. I just love the bed and I enjoy how its back raises up so I can watch TV.

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Craftmatic® Adjustable Beds Company Information

Company Name:
Craftmatic Internet Sales/Craftmatic Mattress
Year Founded: