Nest Bedding Reviews

As I noted above, the Natural Pillow ineligible for return, but they were willing to sell me additional fill for $15 a bag. I'm now stuck with a pillow that I can't use without spending more money, and I can't return it. Some details unrelated to the pillow itself. They enclosed a card with the pillow that included a phone number. The number was misprinted. I was given the correct number via the chat. When I called the correct number, the recorded voice repeated the identical message until the representative finally answered the phone. I ended up calling twice, thinking the first call was a fluke. It happened again with the second call. All in all, the product does not work as promised for a side sleeper. They refused to honor the 30-day trial. Contacting them was difficult and irritating.

Original Review: Sept. 22, 2025

I have purchased a Nest Sparrow Signature Hybrid in 2022 and it was great for 3 years. Then I realized the topper foam started to sag and give me and my wife back pain. We ordered a new set of firm foam from Nest 3 months ago for $560, which is cost of a full mattress in some brands. The new foam was not even near the quality we had in 2022. They definitely cut corners and started to use cheaper materials, which for the price we paid most definitely not worth it. As a person who can compare their products back in 2022 and now, I do not recommend any bed from this brand. All good reviews must be previous buyers, before they degraded their quality.

AGAIN, THIS ITEM NEVER ARRIVED & this company KNOWS IT since I never contacted them to advise them it never arrived. The first I found out my daughter didn't receive her gift was when I received the refund email and contacted my daughter who confirmed this. This is quite the racquet these people have. You can ONLY reach a sales person online and they can't help. You need to reach out to their CS dept & no one responds. I've left 4 voicemails now and nothing. I'm very disappointed in this company across the board. For a pillow supposedly valued at nearly $100.00 this is beyond awful customer service.

There are two menstrual stains, which are difficult to remove, of course, and there was also a sheet above the mattress to absorb any moisture. The stains are not even near the divot and could not cause the grand amount of dipping in this mattress. The picture clearly shows this and their reasoning is completely contrived in an effort not to replace the mattress. A $1,500 mattress should not be caving in 5 years into its lifetime warranty period. I only weigh 120 Lbs! I could have purchased a used car for this amount. I believed that this company was an ethical business, but it is clear that they are doing everything to keep their clients' money and have no interest in standing by their product. This has been a very expensive disappointment.

Management and the Nest team were quick to turn me down, merely referring me to their official policies. The emails were cold, they felt scripted and disingenuous. The nest team didn't treat me like a human being experiencing a real problem, but rather, like I am just another transaction. I was only 10 days beyond this 30 day window of time. In my opinion, this is very poor customer service, bad business, business lacking in heart. Heck with the policy if you can help a fellow person out with a major problem! (Poor sleep while trying to recover from a life-threatening illness/surgery is far from a good thing) I am literally hanging-on to life by a thread; I spend so much time in pain. My doctors don't want me to work, but I have to because of the medical debt. I can't catch a break! It would be really great if someone from Nest would help me with this so I don't end up out another $300 I don't have.

In conclusion, while not every single customer gets back pains from Nest mattresses, in the event that you do, they will likely do very little to help unless they can extract more money from you. So why take that risk? There are tons of companies that make better mattresses, care more about customers and their experiences. Sadly Nest is not one of these companies and if they end up going out of business their lifetime replacement on a comfort layer will likely end up being useless.

I’m donating my Nest mattress to charity after one year of use. The Alexander mattress gave my partner and I back pains from day one. It's so bad we now sleep in our living room and use the mattress to store unfolded laundry. We reached out to Nest with our problem but the best they could do is offer us a firm comfort layer for $450 with no money back guarantee!!! So in other words the company does not back its own product and wants you to shoulder the cost in the event their proposed solution does not work out. Customer service is also sketchy and unprofessional. They won’t respond for days, if you are lucky enough to get a response and some of their senior managers sound like chat bots when responding to customer emails.

I would also take the positive reviews online with a large grain of salt as they might be paid for and/or influenced by Nest. Instead consider reviews from non profits who run Nest mattresses through independent tests, which suggest they aren’t as good as you might think. Bottom line; Don’t waste your time with Nest. They produce poor products, have poor customer service and don’t stand by their product or customer. The exact antithesis of a brand that is supposed to reflect quality, sustainability and doing the right thing.

A couple weeks later I asked for an update on how soon we might receive the replacement. Nest bedding then refused to honor the promise already made in writing to replace the bed and tried to get us to pay a fee for replacement. We refused and they told us all they could do was to send the upper foam layer even though the thicker foundation layer is also clearly breaking down. Nest Bedding claimed that our bed was not comparable to the Piper (even though they previously acknowledged in writing that it was and their site said it was the same). They have now changed their website so it does not state that the Piper was formerly called the Certified Organix All Latex (it used to explicitly state that before I pointed it out...check the wayback machine Mar-Apr 2022). Under duress we accepted the partial replacement with their promise that they would send the foundation if the issue still existed fter we received the upper layer.

Once this was agreed to partial replacement we checked in a bit later on status and they had not even ordered it! We checked in 12 business days after it was ordered and still no progress. It's been more than a month since the top layer was ordered and closing in on 4 months since we first notified Nest Bedding of the issue. I am now seeing here many reviews from people who have had a Nest bed break down and have also had warranty issues. I don't see these reviews on Nest Bedding's site or social media. I suspect they prune them. I would not buy from this company again. I will update this review if/when we get resolution.