Nest Bedding

I bought a $5K motorized bed from Nest Bedding in September 2019. It had a Reverie Motorized Frame and Nest Mattress. The motorized bed stopped working after three months. I contacted Nest and they sent me to Reverie. I've now spent nine months trying to get Nest or Reverie to come out to fix it. I've made close to a hundred calls at this point and sent 15 or so E-mails. Reverie sent a part for me to install a few months back, but it didn't fix the problem. They have stopped responding to my E-mails. I highly recommend you stay away from products made by Reverie. Their warranty is meaningless. Nest has been no help at all at this point and they should be avoided as well.

I purchased an Alexander Signature Hybrid twin XL mattress and mattress cover from Nest Bedding on July 3. On July 13 after not receiving any updates on when the mattress would be shipped I received an automatic shipping update on July 16 that it was shipped Fedex. The mattress was delivered July 21, which was great. The mattress is great but I sent customer service an email August 5 asking to return it as I'm wanting to upgrade to a Queen size. I received an email right away, on August 5 asking for:

They provided a quality mattress with very good comfort (almost perfect for us) and we have been very happy with it. We contacted support early on but found once our bodies got used to the mattress we didnt need to follow back up with them. They were very responsive to my inquiry.

At first I loved this mattress. It is so soft and comfortable. I slept like baby. However, over the course of 20 months this bed has become unbearably soft and now I wake up with back pains. I have never had back pains before. I don’t know what has caused this. There are no visible dents or anything like that. I called customer service for an exchange because I think a mattress should last longer than 2 year, especially at these prices. It turns out I can not return it or exchange it. They offered me 30% off a new mattress but it’s not worth it. The new mattress would cost me around one thousand dollars. This mattress was supposed to be an investment that lasted 5-10 years. Instead, I have to go buy a new mattress after less than two years of use.

User The mattress is very comfortable, however, it is not true to size. A standard King is 76x78 and my mattress measures 74x78. I let customer service know about this well before my 100 days and they said it will expand, so I trusted customer service would do the right thing and I waited. Well, I reached out to customer service and they are now saying it is within their 1 inch rule even though it is almost 2 inches short. Our sheets don’t fit properly and it looks terrible on our platform bed as our slats show under the bed since it doesn’t fill out the sides. I am very disappointed in Nest as I did a ton of research on beds and I thought their customer service would be much better. This is a shame! I will never buy another nest again.

Since it seems that Nest does not post all of the negative reviews on the Alexander Signature Hybrid on their site, I felt it important to share my feelings elsewhere. We bought a cal king Alexander Signature Hybrid in June of 2018. It was great for a month or so, and then we began to have indentations where we sleep. We are both -160lbs. We didn’t have this issue with our last mattress until ~8 years of use. Customer service seemed to acknowledge the issue and validated it by replacing our mattress entirely. We are also not the only ones who have had this issue, based on what few of the negative reviews exist on their website.

I bought two pillows and a mattress for about 1500 and was super excited because they had very good reviews. Their website still doesnt show my mattress as shipped even 11 days after ordering. I contacted them a week ago after 4 days and they said with Covid19 it might take 5 days to build then it would be shipped. It is going on 9 days and still nothing.

I would not recommend Nest Bedding. I purchased a Latex hybrid mattress from them after 8 years of comfort on my previous, big name brand mattress. After about 30 days, I alerted customer service that it was uncomfortable and I didn’t want to finish my full 90-day-trial, I wanted to return it. Customer service recommended I purchase a new box spring. I purchased the box spring and gave it another try. It made no difference for me, so I alerted customer service and they approved my return. They wrote me that I would have to find somewhere to donate the mattress, they recommended the Salvation army. I contacted the Salvation Army and they did not want the mattress. I figured I could see if I could find somewhere else to donate it, but at that time I was transitioning back to work after maternity leave and was in the midst of moving.

I am reviewing Nest Bedding for the second time. I wrote a one star review on their review section on their website and they promptly took it down. That's why you see nothing but five star reviews. My husband and I purchased one of their mattresses a 2 years ago and have had to have all of them replaced by the company. We're on our third mattress from them-all the original purchase-because the first one was way too firm. I will give them credit that after a lot of work on our end, they replaced the mattress for the medium firm Alexander Signature Hybrid in a King size. However, within 6 months that mattress had caved in down the middle-my husband weighs approx 160lbs and I weigh approx 140lbs.-we are small people so this is abnormal. I've never had a mattress do this, even the cheap ones I've bought are better structurally. Luckily they replaced it again after we proved that it had done so.

Our dog chewed through their $100 bed, advertised as "reliable" and "tough to chew through", in just a few days with the bed and customer service refused any refund/replacement. I could understand that, although was disappointed they didn't stand by their claims of durability or recognize the fact I'd been a customer of theirs for several years. My main issue is they refused to post my review on their site. They claim our dog is an "aggressive chewer" and my experience is not valid to share. This is in spite of our dog not chewing through either of her $30 beds from Amazon.